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This episode of EMS One-Stop With Rob Lawrence is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com. The American Ambulance Association recently held its annual AAA Stars of Life event in Washington, D.C. The American Ambulance Association's Stars of Life program celebrates the contributions of ambulance professionals who have gone above and beyond the call of duty in service to their communities or the EMS profession. While in Washington, EMS One-Stop Host Rob Lawrence interviewed AAA President Randy Strozyk, on the aims and objectives of the stars program and the 2023 Legislator of the Year. Rob also spoke with AAA Medical Director Dr. Gerad Troutman, who is AAA's first medical director. Finally, Rob chats with AAA Immediate Past President, Shawn Baird, on the Federal Balanced Billing legislation and the role that AAA and others are playing in protecting both the patient and EMS agencies. Top quotes from this episode “Every provider is out to make a difference, but to actually be recognized for it, which you don't often get the opportunity to have, makes it that much more of an honor to be selected for something like this” — Paramedic Erica Brockman “AAA stars and hundreds of thousands of people like you are the beginning of the healing process. When somebody is hurt, somebody is wounded, somebody is scared, it is the EMT that first touches that patient and then begins to transport into the healthcare system when the rest of the healthcare system can then kick in to what it does, but it would not start unless it begins with you.” — Senator Bill Cassidy “Think about when Covid hit, at 0200 in the morning, we were the ones that came, we were the ones that had to deal with a whole new level of challenges, not only Covid, but we had to deal with the fact that people didn't want to go to the hospital, so we were providing levels of care, interfacing, making sure that people had connections. I see that as a bright future to how EMS will progress in the next decade” — AAA President Rany Strozyk “I'm really passionate about patients called 911 looking for solutions to a problem and that solution is not always an ambulance to take them to an emergency department, so we try to impact their care differently, especially lower acuity patients, because we now have all the technology and tools to treat them in place with our paramedics or EMTs on site of even treating them utilizing a navigation program from the 911 system, the PSAP and maybe get them to an urgent care or virtual care doctor, where they can be cared for right in their home. Patients love it and the best thing is it really puts the ‘E' back in EMS and allows us to save those emergent resources that need those most.” — Dr. Gerad Troutman, AAA medical director “We will be coming back to Congress with a recommendation that ground ambulance not be rolled into the No Surprises Act. That (if we were included) would be devastating to access for care.” — Shawn Baird, immediate past president, AAA Episode contents 00:21 – Opening: Erica Brockman 01:02 – Introduction: Rob Lawrence 01:36 – Randy Strozyk, president, American Ambulance Association 05:12 – Key areas of legislation for 2023/24 08:07 – Presentation of Legislator of the Year: Senator Bill Cassidy 11:00 – Dr. Gerad Troutman, AAA medical director 17:00 – Federal Balanced Billing Committee: Shawn Baird 18:35 – Summary and close Additional resources The full bios for all of the AAA Class of 2023 Stars of Life can be found here. Listen to next: Alexia Jobson, Dr. Peter Antevy, Brian Maloney, Doug Wolfberg and more join the EMS One-Stop podcast to discuss takeaways from the show About our guests Randy Strozyk brings to his leadership of the American Ambulance Association more than 34 years of experience in EMS operations and management. He has been part of the American Medical Response leadership team for 16 years, and currently serves as the company's executive vice president of operations. Strozyk earned his EMT/paramedic certification and worked on an ambulance while studying microbiology at Washington State University. He later earned an MBA from California State University. He has been heavily involved in the American Ambulance Association for nearly two decades and is the current president of the organization. Gerad Troutman, MD, MBA, FACEP, FAEMS, is the national medical director for innovative practices at Global Medical Response. He is an assistant professor of Emergency Medicine at Texas Tech University Health Sciences Center in Lubbock, Texas, and serves as a mentor to the Texas Tech Innovations Hub. He is a past president of the Texas College of Emergency Physicians and currently serves on the Governor's EMS & Trauma Advisory Council of Texas. Rate and review the EMS One-Stop podcast Enjoying the show? Please take a moment to rate and review us on Apple Podcasts. Contact the EMS One-Stop team at editor@EMS1.com to share ideas, suggestions and feedback.
This episode of EMS One-Stop with Rob Lawrence is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com. Host Rob Lawrence welcomes guest Scott Moore, Esq., owner of Moore EMS Consulting, LLC and an active EMT for over 30 years to discuss the fourth annual survey of employee turnover in the EMS industry prepared and authored by the American Ambulance Association; Newton 360; Doverspike Consulting; and Rosanna Miguel, PhD. The survey presents turnover data from 119 EMS organizations, representing more than 12,000 employees. Up for discussion: how turnover rates have changed, the cost of replacing an EMT or paramedic and how turnover rates are increasing in part-time providers. Moore also shares one thing that has not changed in the 4 years of the AAA turnover survey: the dissatisfaction with pay and benefits. Moore has held various executive positions, including chief executive officer, vice president, director of human resources and operations, at several ambulance services in Massachusetts. He is a licensed attorney, specializing in human resources, employment law, reimbursement, and compliance matters. Moore is the human resources and operational consultant to the American Ambulance Association and frequently lectures at EMS conferences.
This episode of EMS One-Stop With Rob Lawrence is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com. Anna Muller is a TikTok sensation who has been viewed on her channel over 20 million times. Muller now spends her time as a transformational life coach and public speaker. As a keynote speaker at the American Ambulance Association 2022 Stars of Life Ceremony on May 3, 2022, in Washington D.C., Anna described the moment two paramedics saved her life after she made a difficult 911 call. That call changed her life, and generated a TikTok message that has touched millions since. In this EMS One-Stop Podcast, Anna tells Rob Lawrence her story of survival, hope, courage and resilience, and how the interaction with EMS changed her life. Anna and Rob also discuss the patients' eye view of being the patient in crisis and receiving care from EMS.
Scott is a Massachusetts licensed attorney and possesses certifications as both a Professional in Human Resources (PHR) and the Society for Human Resources Management Certified Professional (SHRM-CP). He is a member of the American Bar Association (ABA), the Massachusetts Bar Association (MBA), the Northeast Human Resource Association (NEHRA), and the Society for Human Resource Management (SHRM).In addition, Scott is an active member of the American Ambulance Association and has been a Site Reviewer for the Commission for the Accreditation of Ambulance Services (CAAS) for many years.Scott is still an active EMT and continues to respond to emergencies as a Call Fire Fighter in his hometown.Moore EMS Consulting LLC
This episode of EMS One Stop is sponsored by Blink; the mobile app helping EMS providers to better communicate with their field staff. Learn more about how Blink's two-way communications features are helping to reduce first responder turnover at www.joinblink.com. Communicating is the subject of this edition of the EMS One-Stop podcast. Host Rob Lawrence welcomes UK-based George Monk, from Blink, and Ron Quaranto, a board member of the American Ambulance Association and co-chair of the AAA Workforce Board. Quaranto is executive vice president for operations of Cataldo Ambulance, based in Boston. Cataldo is the largest 911 provider in Massachusetts, and the discussion focuses on the challenges of leading a large organization in the pandemic including retention and recruiting, vaccines and mandates, and – above all – communicating with the workforce, in Cataldo's case, now spread across 20 deployment areas.
In this episode of EMS One-Stop With Rob Lawrence, Rob welcomes guest Scott Moore of Moore EMS Consulting and HR consultant to the American Ambulance Association. Rob and Scott discuss the results of the third annual American Ambulance Association (AAA)/Newton 360 Ambulance Industry Employee Turnover Study. The Turnover Study findings reveal the cost of replacing EMS providers and that a third of recruited EMS workers move on in the first year. Rob and Scott discuss: • How to retain staff throughout the first year • The cost of recruitment versus the budget for retention • The value of an exit interview, versus a retention interview for those who are not leaving
In this episode of EMS One-Stop With Rob Lawrence, Rob is joined by Justin Grohs, manager at Great Falls Emergency Services, Montana. Grohs also serves the American Ambulance Association as chair of the Rural Task Force. Together, they discuss the realities, challenges and funding of rural EMS, where staffing and financial stressors have been further exacerbated by the pandemic.
Coronavirus (COVID-19) is also redefining how we deal with many issues in the EMS workplace. Join the nation’s top EMS legal experts from the American Ambulance Association and Page, Wolfberg & Wirth as they address topics such as patient privacy, workplace safety, staff shortages, pay practices, worker’s comp and leave, discipline practices, liability and more. This is an audio-only version of an EMS World webinar, which you can find here. Thanks to our sponsor, Zoll.Follow EMS World on Twitter, Facebook, LinkedIn, and Instagram. EMS World Expo will be held Sept. 14–18, 2020 in Las Vegas!
Rebecca Williamson, Subject Matter Expert and Project Director for the American Ambulance Association's Ambulance Cost Data Education team updates us on everything cost data related now that CMS published the proposed rule earlier this month. Was the AAA close in what they predicted? Is CMS listening to what EMS is telling them? Click play to find out...
I truly wish I had a nickel for every time I uttered the word "Medicare." Whether we like it or not, Medicare drives the healthcare industry. As goes Medicare, so goes the other payers and so goes healthcare in the new millennium. From an EMS standpoint, the word association game for Medicare includes terms and phrases like under-funding, largest portion of a community's payer mix and more. As time moves forward, we will have to work with groups like the American Ambulance Association to ensure our collective EMS voice is heard by CMS. Otherwise, we could go from bad to worse in the years ahead. Before you plan on doing battle, you must have a baseline understanding of this dragon we call Medicare. In this Board & Collar episode, we will review and further define, Medicare. Remember, knowledge is power. Written by: C. HumphreyPresented by: G. Harvat
Guests: Scott Moore, Esq. HR/ Operations Consultant for the American Ambulance Association and Mike Tornstrom, Director of Caledonia Ambulance (MN) Scott & Mike join the podcast to discuss how body cameras, whether worn by police, fire, or EMS integrate with or impact EMS. We discuss patient privacy, field provider behavior, and when and how organizational policies and staff training should come into play.
Oregon Paramedic Maurice “Mo” Stadeli lost this fight with Cancer on February 25th, 2019. Mo was an amazing public servant who touched many lives. Mo served with multiple agencies in his long and amazing 30-year career. He spent most of his time at Salem Fire at station 6. Cheers to you, Mo….We have the watch. In this episode, Mike and Ritu welcome Shawn Baird, President elect for the American Ambulance Association to discuss the new ET3 Payment model. Many believe that ET3 is one of the biggest steps forward in EMS reimbursement in history. Tune in and find out for yourself and let us know. We appreciate EMS1.com naming SecondShift as one of the top 10 EMS Podcasts! We appreciate your subscriptions and ratings! Without you, we are nothing! THANK YOU! We appreciate you listening to one of the top 10 EMS podcasts according to EMS1.com. We can’t tell you how much we appreciate you listening and joining in on the discussion!
Rebecca Williamson, Chief Compliance Officer for Pafford EMS and Chair of the American Ambulance Association’s Medicare Regulatory Committee and Scott Moore, Esq., HR, and Operations Consultant for the American Ambulance Association join EMS in Wisconsin to talk about the upcoming Cost Data Collection workshop at Midwest EMS Expo. Midwest EMS Expo is coming up April 25 - 26 in Bloomington, MN, and the regional workshop will be on April 25th. In this interview, Scott & Rebecca give us a look into the world of ambulance cost data collection, what to expect from the workshop, and who should attend. For more information, visit www.midwestemsexpo.com and www.ambulancereports.org.
In this episode, we're talking with Maria Bianchi about EMS Cost Data Collection. Maria is the Executive Director of the American Ambulance Association and helps us break it down - we talk about what cost collection is, why it is happening, and why ambulance services across the country should care. To learn more, visit www.paaw.us and www.ambulancereports.org.
Cost data collection system – we sit down with Tristan North, SVP of Government Affairs with the American Ambulance Association to learn about what it is, why it’s happening, what you need to prepare for and how it is different than cost reporting. If you’re an EMS service director or billing manger, you’ll want to listen to this episode.
This episode features guest Scott Moore, Esq. an HR and Operations consultant for The American Ambulance Association and owner of EMS Resource Advisors, LLC. We are talking about employee incentive programs, what they are (and are not), and what you should consider before implementation. Scott also shares his views on what the single most effective employee incentive program is.
An unfiltered discussion with EMS first responders to the Vegas shootings, with important lessons learned for all. #vegasstrong #EMS4Lyfe At the American Ambulance Association annual convention. http://incidentreport.live
Episode 94: Matthew R. Streger is a paramedic and attorney with more than thirty years of EMS experience. Matthew is a Member (Partner) at the law firm of Keavney & Streger in New Jersey. He has worked in EMS systems in New Jersey, New York, South Carolina and Ohio. He has served as the Executive Director of Mobile Health Services (EMS) at Robert Wood Johnson University Hospital in New Jersey and the Deputy Commissioner of EMS in Cleveland. Matt has interesting take on why EMS providers should apologize to patients and he outlines this during our conversation. Matt and I met while working at Helene Fuld Medical Center in Trenton, NJ. We discuss those days working in New Jersey and how it was like Squad 51, EMS today and his new collaboration with the American Ambulance Association.