Manager Mysteries & Mishaps

This episode explores the idea of what a role is, as well as the dark side of job roles in the form of role overload, strain, conflict, underload, and ambiguity.

An interview with Nicole Davies, Vice President of Learning, Talent, and Performance at Valet Living, explores ways to navigate the performance feedback process, taking the manager’s ego out of the picture, rethinking how we view the performance improvement plan, and the skill gap versus will gap.

This episode explores a method for stress management in the workplace, as well as some common causes of workplace stress and how you can help your team navigate those issues.

An interview with Paul Gomez, Director of Organizational Development at Children's Mercy Hospitals, covers different aspects of job burnout, like how people managers can help their teams navigate or avoid burnout, the importance of being curious about team members, and even helping teams build resilience.

This episode explores the complexities of managing emotions and emotional vulnerability at work, as well as healthy and unhealthy emotional cultures within organizations.

This episode explores the most common positive emotions employees feel at work, the most common negative emotions employees feel, and negative moral emotions.

This episode explores what drivers actually are, the top drivers of employee engagement, and what drives manager effectiveness.

This episode explores the mystery of boundaries and setting boundaries at work, as well as the mishap of workplace rules.

This episode explores the mystery of the change management process and potential mishaps of change management, paying especially close attention to the Knoster model for managing complex change.

This episode continues to explore how you can motivate employees, first by reviewing relational and developmental employee needs and then combining all the needs discussed in this and the previous episode.

This episode explores how you can motivate employees, first by reviewing Maslow's hierarchy of needs and then covering essential and procedural employee needs.

This episode explores how you can give better, SMART recognition to your team members.

This episode explores the history and framework of SMART goals, and goes deeper into SMARTER goal setting.

This episode explores the mystery of some common reasons for turnover, the mishap of how turnover data are handled, and the mystery of how best to handle firing employees.

This episode explores the mystery of the tenure curve, which covers employee engagement across four groups of employees with differing levels of tenure.

This episode explores the mystery of five stages of the new hire and onboarding experience, which include orientation, clarification, adjustment, calibration, and connection.

This episode explores the mystery of how to view meetings, the mystery of how to get the most out of your team meetings, and the mishap of miscommunication during meetings.

This episode explores two mishaps: the first is thinking that miscommunication isn’t because of me, it’s because of other people, and the second is miscommunication during 1-on-1 performance conversations.

This episode explores the mishap of poorly handling conflicts within your team, the mystery of the GAP model of conflict, and the mystery of how best to respond to conflict using the GAP model.

This episode explores mishaps about three negative management traits, which include trying to be the smartest person in the room, having a fear of missing out, and being a fire hazard.

This episode explores mishaps of how you respond to and use information, as well as four types of engagement cultures.

This episode explores the mysteries of which words are used by employees to describe the best work environments, which of those words you should focus on in your own team, and how some of those words relate to employee engagement.

This episode explores the mishap of communication surrounding formal employee development programs, the mystery of enhancing opportunities for learning and development, and some mishaps about those kinds of opportunities.

This episode explores the mystery of employee engagement by describing what it is and what it's not.

This episode explores why it's good to have continuous conversations with your employees, how often these conversations should occur, and how to have good continuous conversations.