Podcasts about Organizational culture

Encompasses values and behaviours that contribute to the unique social and psychological environment of an organization

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Best podcasts about Organizational culture

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Latest podcast episodes about Organizational culture

Up Next
UN 373 - Luciana Núñez. Coaching Power.

Up Next

Play Episode Listen Later Jul 31, 2025 27:29


In this episode, executive coach Luciana Núñez shares actionable insights from her book Coaching Power. She explains how leaders can drive performance by balancing coaching, managing, and leading — while building a strong coaching culture. Perfect for professionals looking to lead with clarity, empathy, and impact.

Culture Change RX
Fix the Team at the Top (Courtney Kloehn)

Culture Change RX

Play Episode Listen Later Jul 30, 2025 37:37


Send us a MessageSenior leadership team dysfunction in one or more of five specific areas can undermine the success and speed of leading organization-wide improvement and growth initiatives.In this episode, Sue Tetzlaff and Courtney Kloehn discuss the critical importance of strengthening senior leadership teams within healthcare organizations. They explore the common dysfunctions that can hinder effective leadership and provide actionable tactics for improvement. The conversation emphasizes the need for cohesive teamwork, strategic focus, and continuous development to foster a positive organizational culture. Key categories for leadership improvement are identified, along with practical steps for ongoing enhancement of team dynamics.How senior leadership teams function collaboratively is crucial for stewarding successful organization-wide change initiatives.Diverse perspectives in leadership discussions strengthen decision-making.Empathy and understanding among team members enhance collaboration.Regularly scheduled meetings should focus on strategic rather than operational issues.Leadership practices must be role-modeled by executives to be effective.Building trust is essential for effective team dynamics.Facilitated conversations can help identify areas for improvement.Continuous monitoring of leadership effectiveness is necessary for growth.Creating a fun and engaging environment can enhance team collaboration.Reach us at CapstoneLeadership.net or info@capstoneleadership.net

Think Fast, Talk Smart: Communication Techniques.
219. Six Motivations, One Workplace: Who Are You at Work?

Think Fast, Talk Smart: Communication Techniques.

Play Episode Listen Later Jul 29, 2025 24:33 Transcription Available


When communicating with their employees, most firms have no idea who they're talking to.Good communication is about knowing your audience. But if your organization is only focused on knowing your customers, James Root says you're forgetting a whole other cohort: your employees.Root is a senior partner at Bain & Company, Chair of Bain Futures, and author of The Archetype Effect, in which he reveals a simple but overlooked truth: people want different things from their jobs. Despite this, most companies' approach to employee motivation and reward is one-size-fits-all. “Every aspect of the standard organization model is built around this idea of the average worker,” he says. The problem? No average worker exists. “What people want from work is highly varied,” he says, and while many organizations spend millions to learn what drives their customers, “The mystery is why haven't we applied that same thinking to our workers?"In this episode of Think Fast, Talk Smart, Root and host Matt Abrahams explore how firms can transform organizational success by understanding their internal audience. Whether you're trying to attract new talent or encourage better performance from the team you already have, Root's research shows why it's about knowing your audience — recognizing that different people are motivated by fundamentally different things at work.Episode Reference Links:James RootJames' Book: The Archetype EffectThe Archetype QuizEp.176 From Stereotypes to Synergy: Communicating Across GenerationsEp.104 How to Change: Building Better Habits and Behaviors (And Getting Out of Your Own Way) Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:21) - The Evolving Nature of Work (05:21) - Leading Multigenerational Teams (08:50) - The Six Archetypes Explained (13:55) - The Archetypes Evolution (19:33) - The Final Three Question (22:51) - Conclusion  ********This Episode is brought to you by Strawberry.me. Get $50 off coaching today at Strawberry.me/smartBecome a Faster Smarter Supporter by joining TFTS Premium.    

High 5 Adventure - The Podcast
Organizational Culture and Staff Retention | Jim Grout

High 5 Adventure - The Podcast

Play Episode Listen Later Jul 29, 2025 17:37


This conversation delves into the significance of organizational culture, emphasizing its role in staff retention, employee engagement, and overall organizational health. Phil and Jim discuss the intentional strategies employed at High 5 to foster a positive culture, the importance of personal connections, and how challenges can test and strengthen that culture. They highlight the need for organizations to prioritize relationships and create environments conducive to growth, ultimately leading to a more engaged and committed workforce.   Culture is integral to what we do. Creating conditions suitable for growth is essential. Modeling good culture is more impactful than direct advice. Building connections and relationships is key to retention. Simple gestures can significantly enhance workplace culture. People leave jobs due to feelings, not just salary. Intentional strategies are necessary for fostering culture. Personal connections enhance team dynamics and morale. Culture is tested during challenging times, revealing its strength. A strong culture can coexist with financial success. Connect with Phil; email - podcast@high5adventure.org instagram - https://www.instagram.com/verticalplaypen/ Support the podcast - verticalplaypen.org Music and sound effects - epidemicsound.com

The Leadership Hustle
Building Your Emotional Intelligence Right Now

The Leadership Hustle

Play Episode Listen Later Jul 29, 2025 17:39


Discover the surprising power of a leader's words. Many leaders unintentionally create confusion or impact morale due to the inherent weight of their position. This episode reveals why your casual comments can become mandates and how your opinions are interpreted as directives. Learn to communicate with precision and awareness to avoid misinterpretations and build trust. For more resources on developing leadership skills visit us at Revela. Where we've helped hundreds of executives lead productive teams and thriving organizations. This podcast is produced by Two Brothers Creative.

Mission Impact
Building psychological safety in nonprofit organizations with Michael Randel

Mission Impact

Play Episode Listen Later Jul 28, 2025 50:00


In episode 128 of Nonprofit Mission: Impact, Michael Randel joins Carol to explore how psychological safety—often dismissed as a “soft” concept—plays a critical role in nonprofit team performance, learning, and innovation.  They discuss:  The connection between organizational readiness and the deeper human dynamics that shape effective leadership and collaboration.  What psychological safety looks like in action,  Why it's vital in today's polarized climate, How nonprofit leaders can foster inclusive, high-trust environments where people feel safe to speak up, take risks, and learn from mistakes.   Episode highlights: [00:08:55] 

The Daniel Gomez Inspires Show
239: Culture Eats Strategy: The Ripple Effect of a Healthy Workplace with Jay Doran

The Daniel Gomez Inspires Show

Play Episode Listen Later Jul 27, 2025 49:54


“Culture matters because people matter." —Jay Doran   Is your company culture silently working against you? You can have the best strategy, a killer product, and all the right hires—but if your culture is off, everything feels harder than it should be. You can't fake a healthy work environment, and deep down, your team knows when things feel transactional, unsafe, or hollow. If you've ever wondered why great people leave or why momentum stalls even when the numbers look good, this episode will hit home. Jay Doran is a culture consultant, speaker, and founder of Culture Matters. He's spent over a decade studying the invisible forces that shape how people show up, lead, and build inside organizations. From interviewing thought leaders to coaching companies on their “cultural DNA,” Jay brings a sharp lens and real-world insight into what it actually takes to create an environment where people thrive—and why most leaders get it wrong. Ready to find out what your business feels like from the inside out? Hit play for a raw, eye-opening convo on hiring misfires, founder blind spots, team trust issues, leadership energy, and why "culture" is way more than values on a wall.   Be Inspired! with Daniel:  Website (Makings of a Millionaire Mindset) Website (Daniel Gomez Global) Facebook Facebook Group X Instagram LinkedIn Pinterest YouTube Episode Highlights: 02:58 From Anxiety to Action 07:27 The Importance of Writing Down Goals 12:52 The Role of Culture in Business  17:22 Culture Starts from the Top 22:06 The Impact of Adversity on Leadership 33:03 The Role of Purpose in Business  40:19 The Role of Exposure in Growth 45:19 Life is About Experiencing It  

The POZCAST: Career & Life Journeys with Adam Posner
Joelle Emerson: The Paradigm Shift: Rethinking Workplace Culture with

The POZCAST: Career & Life Journeys with Adam Posner

Play Episode Listen Later Jul 25, 2025 51:43


#thePOZcast is proudly brought to you by Fountain - the leading enterprise platform for workforce management. Our platform enables companies to support their frontline workers from job application to departure. Fountain elevates the hiring, management, and retention of frontline workers at scale.To learn more, please visit: https://www.fountain.com/?utm_source=shrm-2024&utm_medium=event&utm_campaign=shrm-2024-podcast-adam-posner.Thanks for listening, and please follow us on Insta @NHPTalent and www.youtube.com/thePOZcastFor all episodes, please check out www.thePOZcast.com Takeaways - Joelle Emerson emphasizes the importance of making the world a better place through one's work.- Her journey into law was influenced by a personal trauma that highlighted the need for justice.- Joelle's pivot from practicing law to consulting was driven by a desire to create proactive solutions.- The tech industry's evolving conversation around culture and diversity has opened new opportunities for consulting.- Hiring for 'culture fit' often leads to homogeneity rather than diversity of thought.- Structured interview processes are essential for fair and equitable hiring practices.- Change management is crucial for implementing new hiring strategies successfully.- Early failures in business taught Joelle the importance of engaging people in new processes.- Leadership alignment is key to successful DEI initiatives within organizations.- The current state of DEI is complex, with varying definitions and levels of commitment across companies. DEI has become a target for scrutiny due to a lack of shared definitions.- Equity is often misunderstood, leading to misconceptions about its goals.- Diversity encompasses a wide range of identities beyond race and gender.- Generational differences in the workforce require tailored management strategies.- Training for managers must evolve to meet the complexities of modern workplaces.- Data and AI can provide valuable insights into organizational culture.- Reverse discrimination is a real concern, but not as common as perceived.- Thoughtful DEI initiatives can benefit all employees, not just specific groups.- Organizations are increasingly embedding DEI into their core practices.- Continuous learning and upskilling are essential for employee growth. Chapters00:00 Introduction to Joelle Emerson and Paradigm01:54 Joelle's Journey to Law and Civil Rights04:39 The Pivot from Law to Consulting08:31 The Birth of Paradigm and Cultural Conversations10:05 The Flaws of 'Culture Fit' in Hiring12:53 The Importance of Structured Interview Processes16:10 Learning from Early Failures in Business20:51 Aligning Leadership with DEI Initiatives23:46 The Current State of DEI in Organizations25:22 Understanding DEI: Definitions and Misconceptions29:02 Generational Dynamics in the Workforce32:53 The Evolving Role of Management in a Complex World36:41 Data-Driven Insights: The Power of AI in Culture39:23 Navigating Reverse Discrimination and Fairness in DEI41:51 Future Trends: Building Cultures for Everyone46:44 Embracing AI: Opportunities and Growth in the Workplace 

Getting to Aha! with Darshan Mehta
Why Well-Being and Performance Must Coexist: A Conversation with Mohan Sivaloganathan

Getting to Aha! with Darshan Mehta

Play Episode Listen Later Jul 25, 2025 34:30


In this episode of Getting to Aha!, host Darshan Mehta sits down with Mohan Sivaloganathan, founder of Harmonious Leadership, to discuss a revolutionary approach to leadership that unites well-being with performance. Together, they explore why outdated leadership models fall short and how joy-centered, sustainable practices can boost engagement, collaboration, and innovation. With frameworks like “Unity of Purpose” and strategies to build lasting culture change, Mohan shares powerful insights to help leaders drive meaningful transformation in uncertain times.

Leadership Strategies for Tomorrow's Leaders
Part I: The Hidden Cost of Treating Symptoms Instead of Root Causes

Leadership Strategies for Tomorrow's Leaders

Play Episode Listen Later Jul 24, 2025 18:52


Introduction: What does culture really mean beyond the buzzwords and ping pong tables? In this episode, we explore the real foundations of engaged teams with Shannon Nutter, former C-suite leader who led global operations. We'll uncover why 79% of employees are disengaged and what leaders can do to create environments where people actually want to contribute their best work. Summary: Shannon breaks down the difference between surface-level culture initiatives and the deep work of creating psychological safety. She shares practical insights on balancing efficiency with effectiveness, the power of clarity in leadership, and why treating symptoms instead of root causes keeps teams stuck in endless cycles of firefighting. Highlights: Why engagement scores are at a devastating 21% despite all the "collegial culture" talk The T-bar concept: balancing human needs with business results How to create psychological safety where teams can fail, debate, and challenge ideas The difference between compliance (capturing minds) and commitment (capturing hearts) Real examples of when technology should step back and humans should step forward Key Takeaways: Culture isn't benefits or perks - it's how work gets done AND how it makes people feel Leaders must create focus, alignment, clarity, accountability, and psychological safety Ask yourself: "When was the last time someone disagreed with me publicly?" Efficiency without effectiveness is just busy work that doesn't solve real problems Next Steps: Evaluate your team's psychological safety by tracking when people last disagreed with you Review your current processes - are you solving problems or just making things faster? Schedule one-on-ones focused on understanding what motivates each team member Connect with Shannon on LinkedIn: https://www.linkedin.com/in/shannon-nutter/

Culture Change RX
Culture Bytes: The Alignment Advantage: Strategy, Systems & People That Work Together

Culture Change RX

Play Episode Listen Later Jul 23, 2025 13:33


Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff discusses the critical issue of misalignment within healthcare organizations. She shares insights from her experience founding Capstone Leadership Solutions and outlines a framework for achieving great strategies. The conversation emphasizes the importance of creating alignment through team structures, effective leadership, and achievement systems, while also addressing the barriers to change. Sue encourages healthcare leaders to adopt this framework to enhance organizational culture and performance and ultimately long term viability and success.Misalignment is a significant issue in healthcare organizations.Capstone's framework for achieving great strategies includes an execution emphasis for creating alignment, ownership, and agility.Creating alignment involves engaging frontline employees in strategic priorities.Leadership systems must be unified to avoid misalignment.Achievement systems help in setting and achieving organizational goals.Change systems face common barriers that can hinder progress.A unified framework can eliminate guesswork in improvement efforts.Alignment enhances organizational effectiveness.Access the past episode, The Formula Behind Your Hospital's Future: Fading or Rocket Fuel? https://www.buzzsprout.com/2315930/episodes/17479922 referenced in this episode.Need help improving the culture, performance, and results of your healthcare organization? If so, let's talk.Join Capstone Coaches and healthcare leaders from all around the country in our private Facebook group, Fans of the Framework. Are we connected yet on LinkedIn? Reach us at CapstoneLeadership.net or info@capstoneleadership.net

Working on Purpose
Leading from Within: How Self Leadership Fuels Organizational Culture

Working on Purpose

Play Episode Listen Later Jul 23, 2025 50:57


Carlos Hoyos—Senior Global Executive Coach, shares how self leadership isn't just a personal journey, but a catalytic force for cultural transformation. He reveals how mastering self discipline, emotional intelligence, and personal accountability becomes the starting point for leaders who want to reshape their organizations. Strategies such as aligning personal values with corporate purpose and using self governance to model sustainable change will drive engagement, trust, and agility.Working on Purpose is broadcast live Tuesdays at 6PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Working on Purpose is viewed on Talk 4 TV (www.talk4tv.com).Working on Purpose Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.Become a supporter of this podcast: https://www.spreaker.com/podcast/working-on-purpose--2643411/support.

CISO Tradecraft
#242 - The Secret to Career Success: Your Personal Board of Directors

CISO Tradecraft

Play Episode Listen Later Jul 21, 2025 45:58 Transcription Available


In this episode of CISO Tradecraft, co-host G Mark Hardy and guest Ross Young explore the concept of having a personal board of directors. Learn how to leverage mentors, coaches, and role models to gain diverse perspectives and valuable advice for your professional growth as a cybersecurity leader. Discover the importance of building authentic relationships and seeking advice from experienced individuals, and understand how to make informed career decisions. Tune in to hear practical tips on creating and maintaining your own board of directors, and how it can elevate your career in cybersecurity. Helpful Reading https://pe.gatech.edu/blog/working-learning/personal-board-of-directors https://career.uga.edu/uploads/documents/hireuga/PersonalBoardOfDirectors-worksheet24.pdf   Transcripts: https://docs.google.com/document/d/1qhx38KERHAc1T0qoE6mphUODeOt2xWC4 Chapters  00:00 Introduction to Personal Board of Directors 00:27 Welcome to CISO Tradecraft 01:25 Understanding the Concept of a Personal Board of Directors 03:51 The Role of Mentorship and Feedback 04:38 Building Effective Mentor-Mentee Relationships 06:53 The Importance of Sponsorship 07:57 Navigating Career Paths and Organizational Culture 09:28 Recruiting Your Personal Board of Directors 15:34 Making the Most of Mentorship 22:17 Advice and Board of Directors 22:46 The Power of a Mastermind 23:52 Identifying Key Roles for Your Board 26:27 Time Commitment and Mentor Relationships 27:22 Grave Diggers and Organizational Insights 28:26 Categories of Board Members 29:54 Leveraging Admins and Chiefs of Staff 31:55 Building Trust and Influence 35:09 Discernment in Taking Advice 41:23 Career Opportunities and Emerging Technologies 42:57 Summary and Final Thoughts

Experience by Design
Inclusive Engineering with Josee Tremblay

Experience by Design

Play Episode Listen Later Jul 18, 2025 64:48


The Employee Experience MBA class that I'm teaching this summer is in full swing, with a lot of ground to cover in a short amount of time. One of the things that I emphasize out of the gate is that employee experience is about optimizing the organization for the employee. Or, put simply, treat your employees like human beings, and treat them well. Shocking I know. But there is something about some organizations and business that can be dehumanizing in their own unique ways, as well as in the ways that they can replicate larger social dynamics that exist. Taken together, these elements can be unhelpful when trying to create better experience and more inclusive environments. As a result, the simple idea of treating people as people can at times not be so simple to execute.Thus for the next 6 weeks we'll be going over how we can conceptualize, integrate, and execute employee experience. Not that any of this is going to be mastered in six weeks. Mastery isn't achieved by taking a single course. It is in the doing of work, of applying concepts, of developing experience that we can start to reach the point of mastery. It is through the dedication to the concepts introduced, and the examples presented, that the students can be in the position to make for better employee experiences.One of the things I enjoy about this course is the way in which it is directly connected to applying the concepts that are learned. We might think of academia as a place where there is a lot of conceptualizing, and industry as a place where there is a lot of doing. It would then make sense, at least to me, that there is more partnership that takes place between industry and academia. But we don't often see that. Rather, at least in US society, we see more of a divide between academia and industry which precludes this kind of collaboration. Luckily, today on Experience by Design, we have someone who can talk about improving organizational culture, employee experience, and academia and industry collaborations. Josee Tremblay has a BS degree in Mechanical Engineering, a certificate in Strategic Decision and Risk Management from the Stanford School of Engineering, as well as other educational achievements. She has worked in the energy industry and is now a Principal at Strategic Decisions Group. In addition, she serves on the Schulich Industry Advisory Council for the School of Engineering at the University of Calgary. So she knows something about integrating industry and academia.Also, she has written a book called Us and Yet and Yet.  It is a fascinating examination and discussion of gender in the workplace. Her focus was on genders in nontraditional roles. Think male nurses, female engineers, and the like. In her book, she shares her experiences of transforming organizations through leadership, removing biases, and nurturing a positive multi-gender environment. Her goal is to give people a roadmap to collaboration and working together. We talk about all these elements in our conversation, along with the key message of no matter your background, you are bringing in a contribution which is essential. The role of leadership is to create an environment to bring that out. "Us and Yet and Yet" - https://usandyet.comJosee Tremblay LinkedIn - https://www.linkedin.com/in/josee-tremblay/

Build Your Digital Community
Leadership Lessons For Founders (Feat. Lindsay White)

Build Your Digital Community

Play Episode Listen Later Jul 17, 2025 36:47


Today's episode is for any founder ready to tap into the fullest version of a leadership they can. Kristina is joined by people & culture strategist and leadership coach Lindsay White, founder of Voltage Leadership. Lindsay has over 15 years of experience in leadership development and strategic HR, specializing in helping business owners grow their teams without growing their stress. Whether you're a solopreneur just starting out or you're scaling a growing team, this conversation is for you. Lindsay and Kristina unpack the messy and magical sides of building leadership capacity, including the transition from “doing the work” to “leading the team,” the importance of knowing your values, and how to build intentional, healthy culture from day one.You won't miss to miss this if:You're leading a team, or thinking about hiring soon.You want to build a strong culture that actually feels good.You're unsure how to “lead” when it's just you.You're curious about coaching but not sure how to choose the right fit.You're ready to do the inner work so your business can grow the right way.Leadership isn't a title, it's an intention, and the sooner you start working on your leadership foundation, the smoother your business will scale!Connect with Lindsay:WebsiteInstagramFemale Founder Unplugged PodcastMentioned in the Episode:The Ops ShopDare To Lead by Brene BrownReady to be part of a community that supports your growth? Join us at The Social Business Club and use the code PODCAST for your first month for just $1.Send me a text!Banter with BillyDive into real, unfiltered conversations with marketing leaders, minus the BS.Listen on: Apple Podcasts SpotifySupport the showFor Your Information: • Host your podcast on Buzzsprout! •Use Code ‘PODCAST' For Your First Month For $1 Inside The Social Business Club • Join our favourite scheduling platform Later • FLODESK Affiliate Code | 50% off your first year! Don't forget to come say hi to us on Instagram @thesocialsnippet, join the Weekly Snippet or follow us on any social media platform! Website . Instagram . Facebook . Linkedin

Leitwolf - Leadership, Führung & Management

Great leadership isn't always comfortable – sometimes, it hurts. Not physically, but emotionally. In this episode of the LEITWOLF® Podcast, Stefan speaks about a side of leadership that is rarely talked about – yet many leaders know it well: making decisions that disappoint, speaking truths others avoid, and standing firm when it's unpopular. You'll learn why uncomfortable decisions are often a sign of strong leadership, how to give difficult feedback in a way that truly helps, and why it's essential to talk about these moments with other leaders. Leadership can hurt – especially when it drives real change. But that's often exactly when the most important things happen: growth, clarity, and trust. ––– Do you like the LEITWOLF® Leadership podcast? Then please rate it with a star rating and review it on iTunes or/and Spotify. This will help us to further improve this LEITWOLF® podcast and make it more visible. ––– Book your access to the LEITWOLF® Academy NOW: https://stefan-homeister-leadership.com/link/leitwolf-academy-en Would you like solid tips or support on how to implement good leadership in your company? Then please get in touch with Stefan via mail: homeister@stefan-homeister-leadership.com Or arrange a free phone call here: https://stefan-homeister-leadership.com/link/calendly-en // LINKEDIN: https://stefan-homeister-leadership.com/link/linkedin // WEBSITE: https://stefan-homeister-leadership.com ® 2017 STEFAN HOMEISTER LEITWOLF® ALL RIGHTS RESERVE ___ LEITWOLF Podcast, Leadership, Management, Stefan Homeister, Podcast, Business Leadership, Successful Leadership, Organizational Management, Leadership Skills, Leadership Development, Team Management, Self-leadership, Leadership Coaching, Leadership Training, Career Development, Leadership Personality, Success Strategies, Organizational Culture, Motivation and Leadership, Leadership Tips, Leadership Insights, Change Management, Visionary Leadership, Leadership Interviews, Successful Managers, Entrepreneurial Tips, Leadership Best Practices, Leadership Perspectives, Business Coaching

Culture Change RX
Culture Bytes: Ready to Lead a Safer, Stronger Team?

Culture Change RX

Play Episode Listen Later Jul 17, 2025 17:18


Send us a MessageLeverage the leadership practice of rounding to strengthen psychological safety, just culture, and high reliability.In this episode, Sue Tetzlaff discusses the importance of high reliability, just culture, and psychological safety in healthcare leadership. She emphasizes the significance of strengthening relationships through rounding, effective questioning, and the need for follow-up to build trust within teams. The conversation highlights practical options for leaders to engage with their employees in conversations about the culture of safety and high reliability.Access the resource document (3 Options for Psychological-Safety related Rounding Questions) referenced in this episode.Rounding is a proactive approach to leadership.Effective rounding can elevate psychological safety.Local leadership significantly impacts organizational culture.One option for rounding questions: Use employee surveys to inform rounding discussions.Another option for rounding questions: Amy Edmondson's psychological safety assessment questions are adapted into a set of seven possible rounding questions.A third option for rounding questions:  When the environment and/or relationship warrants it, specific “low-trust” rounding questions will be more appropriate for leaders to ask.Follow-up is key to building trust in relationships.Need help improving the culture, performance, and results of your healthcare organization? If so, let's talk.Join Capstone Coaches and healthcare leaders from all around the country in our private Facebook group, Fans of the Framework. Are we connected yet on LinkedIn? Reach us at CapstoneLeadership.net or info@capstoneleadership.net

Mission Impact
From Guilt to Responsibility: A white nonprofit leaders journey into equity work with Cat Lazaroff

Mission Impact

Play Episode Listen Later Jul 15, 2025 54:40


In episode 127 of Mission: Impact, Carol Hamilton speaks with Cat Lazaroff. They talk about her work around engaging white-led and majority-white organizations in meaningful culture change to more inclusive, diverse and equitable cultures.  They explore: how nonprofit leaders, especially white leaders, can begin and sustain their own equity learning journeys.  Privilege, identity, conflict, organizational culture, and the necessity of holding multiple truths.  how culture transformation isn't about quick fixes, but rather long-term commitments, courageous relationships, and collective learning.  Episode highlights: [010:20] Starting with the personal [14:50] Identity and Bias: What's Seen, What's Hidden [19:50] Lived Experience, Assumptions, and Honoring Multiple Truths [27:20] Managing Conflict and Holding Space [31:20] Navel Gazing or Doing the Work? [36:50] Nuance, Polarity, and Organizational Culture [42:20] Community, and Expanding Belonging [45:50] Guilt, Blame, and the Journey for White Leaders [51:20] Final Advice: Don't Do This Alone Guest Bio: Cat Lazaroff Cat Lazaroff (she/they) is a white, queer consultant who supports anti-racist culture change at nonprofits and small companies. She specializes in helping other white folks center equity, inclusion, justice, and diversity in their work and their lives. Important Links and Resources: Cat Lazaroff Cat Lazaroff, LLC Deep democracy: https://deepdemocracyusa.com/ Liberatory Design: https://www.nationalequityproject.org/training/liberatory-design-for-equity White supremacy culture characteristics: https://www.whitesupremacyculture.info/ Resource Media: https://www.resource-media.org/ Be in Touch: ✉️ Subscribe to Carol's newsletter at Grace Social Sector Consulting and receive the Common Mistakes Nonprofits Make In Strategic Planning And How To Avoid Them

Fitness Business University With Vince Gabriele
How to Lead Your Team So They Get Stuff Done and Don't Hate You

Fitness Business University With Vince Gabriele

Play Episode Listen Later Jul 12, 2025 37:00


Get more leadership insights and behind-the-scenes tips: Follow Business Tips for Gym Owners by Clicking HereAttend the event virtually or in person and keep leveling up your leadership game: Reserve your spot here or email tom@vincegabriele.com if you have questions. Ever wonder how the most effective leaders get their teams to produce results without leaving a trail of resentment behind? In this episode, we unpack the real-world strategies behind leading with clarity, building trust, and creating accountability—without becoming the boss everyone avoids in the break room. If you want a team that delivers and respects you, this conversation is your cheat code. 5 Key Points from the CallClear Expectations Are Everything: Fuzzy goals create confusion. Great leaders communicate exactly what success looks like and check for understanding—no assumptions allowed.Accountability Without Micromanaging: You don't have to babysit adults. Learn how to install accountability systems that free you from chasing people down while keeping standards sky-high.Leading with Empathy (Not Weakness): Empathy doesn't mean letting standards slide. It means you understand your team's perspective—and still hold them to what matters.Why “Nice” Isn't the Same as “Respected”: If you're always trying to be liked, you'll end up resented. This episode breaks down how to earn respect by making the hard calls with integrity.The Secret to Sustainable Motivation: Hype fades. Purpose lasts. Discover how to connect daily tasks to the bigger mission so your team stays driven even when things get hard. Get more leadership insights and behind-the-scenes tips: Follow Business Tips for Gym Owners by Clicking HereAttend the event virtually or in person and keep leveling up your leadership game: Reserve your spot here or email tom@vincegabriele.com if you have questions. If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!

Do Good To Lead Well with Craig Dowden
Exploring the Science and Practice of Meaningful Work with Wes Adams and Tamara Myles

Do Good To Lead Well with Craig Dowden

Play Episode Listen Later Jul 10, 2025 56:44


Welcome to another enriching edition of the Do Good to Lead Well podcast series, where we explore the power of meaningful work and its profound impact on personal and professional growth. In this episode, I am thrilled to be joined by Wes Adams and Tamara Miles, the authors of "Meaningful Work". A serendipitous encounter evolved into extensive research and collaboration, gaining endorsements from global thought leaders like Adam Grant.Listen in as we challenge the common misconceptions about meaningful work, often assumed to be exclusive to certain professions. Wes and Tamara eloquently argue that meaningful work can be found in any role when it aligns with three core pillars: community, contribution, and challenge. Through compelling examples of janitors and hairstylists who find deep meaning in their daily tasks, we emphasize the role of leadership in shaping perceptions of meaningful work. Our conversation also addresses the hurdles leaders face with employees primarily motivated by financial incentives and how fostering a sense of community and purpose can enhance their work experience.Finally, we explore strategies for building meaningful work cultures within organizations. Wes and Tamara share valuable insights into the importance of aligning organizational values, particularly in remote work environments, and the significance of measuring progress towards creating meaningful work. We discuss how role modeling, clear communication, and understanding employees' unique narratives can foster a thriving work environment. Don't miss this enlightening episode where we uncover the science and practice of meaningful work.What You'll Learn- How to align any job with the pillars of community, contribution, and challenge to find fulfillment.- Insights into the transformative power of leadership in creating meaningful work.- Meaningful work in a remote world.- The importance of community in achieving meaningful work.Podcast Timestamps(00:00) – What is Meaningful Work?(07:27) – Common Misconceptions About Meaningful Work(13:49) – The 3 Pillars of Meaningful Work(20:44) - Creating A Culture for Meaningful Work(31:13) - Measuring Progress Towards Meaningful Work(40:12) – Meaningful Work as a Foundational Building Block for Scaling Organizations(51:20) - Meaningful Work and Employee EngagementKEYWORDSPositive Leadership, Meaningful Work, Professional Growth, Maximizing Fulfillment, Positive Psychology, Organizational Structures, Peak Performance, Fostering Innovation, Increasing Resilience, Creating Community, Values-Based Leadership, Managing Remote Work, Organizational Culture, Authenticity, Role Modeling, Employee Engagement, CEO Success

Leadermorphosis
Ep. 96 Xavier Costa on lessons from self-managing organisations in Spain

Leadermorphosis

Play Episode Listen Later Jul 10, 2025 70:35


Why does Spain appear to be a hotbed for progressive organisations lately? Xavier Costa shares three hypotheses: the implementation of the NER self-management approach in over 100 companies, a rich history of cooperatives, and a culture of innovation in the boundaries of Spain. We also talk about lessons learned from Xavier's experience of transforming companies, both with consultancy Full Circle Team, and investment fund Krisos, which buys and transforms companies. How do you rebalance salaries? How do you support former managers? And what is the ‘healing' and personal transformation journey needed for self-organisation to work? Resources: Full Circle Team website: https://www.fullcircleteam.es/ Krisos website: https://krisos.eu/ A Corporate Rebels blog about Indaero's ‘no managers' experiment My blog from a few years ago about the NER approach My colleague Karin Tenelius' blog where she also interviewed Xavier about the new ways of working movement in Spain Related Leadermorphosis podcast episodes: Ep. 53 Dunia Reverter and Jabi Salcedo talk about the NER / K2K approach Ep. 60 Anna Thomson and David Baksh talk about La Fageda  

The Cyber Security Transformation Podcast
Series 6 - "Organizational Culture is Foundational to Cybersecurity" - Episode 9

The Cyber Security Transformation Podcast

Play Episode Listen Later Jul 10, 2025 8:16


JC Gaillard highlights the complexities of cybersecurity transformation, emphasizing the importance of leadership, governance, and cultural change; read his original interview on the theme here

The Grit Factor
Jim Weber's Long-Term Vision: Building a Brand That Lasts

The Grit Factor

Play Episode Listen Later Jul 9, 2025 57:59


What does it look like to lead with purpose and performance — to stay true to your values while building something that lasts? I so enjoyed talking with fellow @tuckschool alum @Jim_Weber, longtime CEO of @BrooksRunning, for a conversation about leadership, grit, and building a brand rooted in conviction. Jim took the helm at Brooks when the company was on the verge of bankruptcy — and through a relentless focus on purpose, customer obsession, and culture, he helped lead it to become a billion-dollar brand. He did all of this while navigating a personal cancer diagnosis — a chapter that deepened his clarity, his courage, and his belief in the kind of leadership that endures. We also talk about what it's like to work alongside Warren Buffett with the astonishing story of Brooks and @BerkshireHathawayInc, and the mindset required to lead through uncertainty without losing sight of what matters most. If you're a leader looking for clarity, or someone in a season of challenge, this conversation is one you won't want to miss. #running LinkedIn: linkedin.com/in/jim-weber-3b996b8 Website: http://www.jimweber.org/Keppler: https://www.kepplerspeakers.com/speakers/jim-weber Book: tinyurl.com/runpurpose

Leitwolf - Leadership, Führung & Management

Team Behind the Scenes is the series within the LEITWOLF® Podcast where Stefan speaks once a month with a member of his team about real leadership experiences, personal mindset, and shared projects. In this episode, his guest is Andrea Berroth – HR expert, long-time collaborator and trusted companion. Together, they talk about leadership that doesn't empower but unsettles. About psychological safety, which is far more than a buzzword. And about the responsibility leaders carry to become aware of their impact – and to change it. An honest conversation about courage, leadership mindset, and the art of replacing fear with trust. ––– // LINKEDIN Andrea: https://www.linkedin.com/in/andreaberroth/ Do you like the LEITWOLF® Leadership podcast? Then please rate it with a star rating and review it on iTunes or/and Spotify. This will help us to further improve this LEITWOLF® podcast and make it more visible. ––– Book your access to the LEITWOLF® Academy NOW: https://stefan-homeister-leadership.com/link/leitwolf-academy-en Would you like solid tips or support on how to implement good leadership in your company? Then please get in touch with Stefan via mail: homeister@stefan-homeister-leadership.com Or arrange a free phone call here: https://stefan-homeister-leadership.com/link/calendly-en // LINKEDIN: https://stefan-homeister-leadership.com/link/linkedin // WEBSITE: https://stefan-homeister-leadership.com ® 2017 STEFAN HOMEISTER LEITWOLF® ALL RIGHTS RESERVE ___ LEITWOLF Podcast, Leadership, Management, Stefan Homeister, Podcast, Business Leadership, Successful Leadership, Organizational Management, Leadership Skills, Leadership Development, Team Management, Self-leadership, Leadership Coaching, Leadership Training, Career Development, Leadership Personality, Success Strategies, Organizational Culture, Motivation and Leadership, Leadership Tips, Leadership Insights, Change Management, Visionary Leadership, Leadership Interviews, Successful Managers, Entrepreneurial Tips, Leadership Best Practices, Leadership Perspectives, Business Coaching

Do Good To Lead Well with Craig Dowden
Leading with Cultural Intelligence: Insights from Bestselling Author David Livermore

Do Good To Lead Well with Craig Dowden

Play Episode Listen Later Jul 3, 2025 58:21


How can cultural intelligence reshape the way leaders connect with diverse teams and foster inclusivity? This week I am joined by David Livermore, the renowned global thought leader and author of “Leading with Cultural Intelligence, the bestselling book on the topic. As we navigate the nuances of cultural intelligence, we explore its application across various cultural contexts and the importance of the four core capabilities: drive, knowledge, strategy, and action. Learn how traditional leadership traits may shift when viewed through different cultural lenses, and how biases can affect self-assessment of cultural competence. We also delve into the generational dynamics within teams, emphasizing the delicate balance between authenticity and adaptability, to ensure everyone can thrive without sacrificing their identity.Our episode takes a deep dive into the intricacies of cultural integration, particularly in global operations and mergers. David shares strategies for addressing politically sensitive topics and fostering open conversations that respect diverse perspectives. We navigate the challenges of remote work environments, where cultural differences are often magnified, and discuss how curiosity and openness are crucial for effective leadership. This episode reinforces the role of leaders in facilitating respectful and productive discussions, aligning with the mission of the Do Good to Lead Well podcast, to enhance understanding and growth through meaningful dialogue.What You'll Learn- The inspiration behind David's best-selling book, "Leading with Cultural Intelligence."- The four key components of Cultural Intelligence: motivation, knowledge, strategy, and action.- The impact of generational dynamics and authenticity in team settings.- Strategies for navigating cultural integration in global operations and mergers.- The crucial role of curiosity and openness in developing Cultural Intelligence.Podcast Timestamps(00:00) – What is Cultural Intelligence?(10:59) - Assessing Cultural Intelligence and Team Dynamics(20:58) – Navigating the Interplay Between Diversity and Authenticity(35:59) - Navigating Cultural Integration in Global Operations(45:27) – Curiosity: The Foundational Upon Which to Build Cultural IntelligenceKEYWORDSPositive Leadership, Cultural Intelligence, Diversity, Inclusion, Leading Global Teams, Authenticity, Generational Dynamics, Cultural Integration, Managing Remote Work, Curiosity, Openness, Respectful Conversations, Inclusive Leadership, Cultural Differences, Organizational Culture, Inclusive Environments, Managing Biases, Driving Positive Organizational Change, Leveraging Data, Unintended Consequences, Data-Driven Decisions, CEO Success

We Are For Good Podcast - The Podcast for Nonprofits
Gather At The Well: Leaving Well - Rest, Sabbaticals + Human-Centered Transitions - Lindsey Fuller and Naomi Hattaway

We Are For Good Podcast - The Podcast for Nonprofits

Play Episode Listen Later Jul 2, 2025 49:40 Transcription Available


In this soul-nourishing conversation, Lindsey Fuller is joined by strategist, storyteller, and founder of the Leaving Well framework, Naomi Hattaway. Together, they unpack what it means to lead with intention, especially when it comes to rest, sabbaticals, and workplace transitions that truly center people.From micro-sabbaticals to full-scale cultural shifts, Naomi shares wisdom for how organizations can operationalize rest as a core value—not just a perk. You'll hear powerful insights on how to care for your team through change, reimagine wellness in the workplace, and create brave space for transitions that honor the past and make room for what's next.This episode is a reminder that we don't have to choose between humanity and productivity—we can hold both. And it starts with rest.Affirmations: You deserve a workplace that values your humanity as deeply as your contributions.Rest isn't a luxury—it's leadership.Every transition is an invitation to honor what was and imagine what's possible.Episode HighlightsThe Importance of Rest as Policy (02:40)Somatic #1 (02:56)Operationalizing Rest in Organizations (05:52)Deceleration and Onboarding (11:42)Embedding Wellness in Workplace Culture (14:28)Sabbaticals and Employee Retention (17:16)The Ripple Effect of Sabbaticals (20:19)Navigating Sabbaticals in Nonprofits (25:27)Advocating for Rest and Well-being (31:35)Somatic #2: Middle Path Meditation (34:42)The Impact of Transitions on Organizational Culture (37:17)Resources Mentioned: Individual Workplace Transition Nssessment (Naomi Hattaway)Organizational Workplace Transition Assessment (Naomi Hattaway)Episode Shownotes: www.weareforgood.com/episode/leavingwellrestsabbaticalhumancenteredtransitionSupport the showBecome a Member and Get All-Access to Everything We Are For Good!Experience the Impact Uprising Membership by We Are For Good: an ecosystem to learn, connect + grow in the power of a value-aligned community. Members gather monthly with Jon + Becky at exclusive members-only meetups + get video access to all new podcast episodes in an ad-free experience + so much more! Learn more + join us at weareforgood.com.Say hi

People and Projects Podcast: Project Management Podcast
PPP 467 | This Is What No One Tells You About Becoming a Boss, with author Sabina Nawaz

People and Projects Podcast: Project Management Podcast

Play Episode Listen Later Jul 1, 2025 41:14


Summary In this episode, Andy talks with Sabina Nawaz, global CEO coach and former Microsoft executive, about her new book You're the Boss: Become the Manager You Want to Be and Others Need. With authenticity and insight, Sabina shares what no one tells you about stepping into management, from the strange emptiness that can follow a promotion to how pressure can quietly bring out the worst in us. They discuss why even successful leaders can feel like imposters, how power and pressure distort our perceptions, and what it means to be an “innocent saboteur.” Sabina also offers practical advice, such as developing your “shut up muscle,” asking better questions, and making small habit changes that stick. The conversation covers everything from leadership in the workplace to parenting, making this one of those rare episodes with takeaways for every area of life. If you're looking for insights on how to grow as a leader without losing yourself in the process, this episode is for you! Sound Bites “It's not power that corrupts. It's pressure that corrupts.” “If nobody's giving you the full truth, what are the ways you might be going off track?” “When you're under pressure, do nothing. That's counterintuitive but that's where insight lives.” “The more righteous you feel, the more you need to consider alternative stories.” “Use 'Say more' when you're curious—and especially when you're judgmental.” “The only way to overachieve is to underachieve—start with micro habits.” “You're not the only one with imposter syndrome—CEOs have it too.” Chapters 00:00 Introduction 02:15 Start of Interview 02:24 “Can you think of anything from your family culture or experiences growing up that may have influenced how you think about leadership?” 05:08 “You describe getting promoted as a strange emptiness—what were the signs it came with unexpected costs?” 07:17 “Do you see imposter syndrome even in top-level leaders you coach?” 08:21 “How does embracing the complexity of leadership change how we view our own leaders?” 10:04 “How do we unknowingly sabotage ourselves as leaders?” 12:09 “What are some of the signs that you're veering off track as a boss?” 13:10 “What specific things do you personally do to manage pressure situations so you don't become a monster?” 17:13 “You say, ‘stay small longer than you think you need to.' What does that mean and how do you apply it?” 21:07 “What is a singular story and how do we rescue ourselves from believing them?” 26:20 “What's the ‘shut up muscle' and how do you develop it?” 29:02 “Can you think of ideas from the book that apply to parenting as well?” 31:44 End of Interview 32:09 Andy Comments After the Interview 37:40 Outtakes Learn More You can learn more about Sabina and her work at SabinaNawaz.com/book. For more learning on this topic, check out: Episode 455 with Janet Polach. It's a great follow-on to what we talked with Sabina here today. Episode 456 with Kevin Eikenberry. Leading at the next level up comes with a lot of ambiguity that can shake our confidence. Kevin hits that topic head on—I think you'll get value out of it. Episode 391 with Adam Bryant about his book The Leap to Leader. Pass the PMP Exam This Year If you or someone you know is thinking about getting PMP certified, we've put together a helpful guide called The 5 Best Resources to Help You Pass the PMP Exam on Your First Try. We've helped thousands of people earn their certification, and we'd love to help you too. It's totally free, and it's a great way to get a head start. Just go to 5BestResources.PeopleAndProjectsPodcast.com to grab your copy. I'd love to help you get your PMP this year! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Leadership, Management, Power Dynamics, Self-Awareness, Feedback, Emotional Intelligence, Coaching, Communication, Organizational Culture, Habits, Imposter Syndrome, Pressure, Stress The following music was used for this episode: Music: Brooklyn Nights by Tim Kulig License (CC BY 4.0): https://filmmusic.io/standard-license Music: Chillhouse by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

The Leadership Hustle
The "Easier to Do It Myself" Trap: How Leaders Create Dependent Teams

The Leadership Hustle

Play Episode Listen Later Jul 1, 2025 19:28


Are you a leader who constantly steps in to solve problems for your team? It might feel like you're being helpful, or that it's simply faster, but this habit could be silently draining your time and preventing your team from growing. This episode uncovers how your good intentions might be creating unintended dependency and a less motivated team.   For more resources on developing leadership skills visit us at Revela. Where we've helped hundreds of executives lead productive teams and thriving organizations. This podcast is produced by Two Brothers Creative.

The Home Service Expert Podcast
Unlocking Organizational Success Through Management with Brian Gottlieb

The Home Service Expert Podcast

Play Episode Listen Later Jun 30, 2025 66:19


In this conversation, Brian Gottlieb shares his insights on the importance of management in shaping organizational culture, the challenges and strategies in the home improvement industry, and the significance of leadership and decision-making in business success. He emphasizes the need for effective recruitment, innovative marketing strategies, and the five pillars of leadership that can drive a company towards growth and excellence. The discussion also touches on the importance of financial management and the role of culture in employee engagement and retention.   Don't forget to register for Tommy's event, Freedom 2025! This is the event where Tommy's billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.   For more details visit freedomevent.com   00:00 The Role of Management in Organizational Culture   04:16 Navigating the Home Improvement Industry   08:47 The Journey of Starting a Business   13:00 Sales Strategies and Customer Engagement   19:44 Building a Strong Company Culture   24:36 Leadership and Decision-Making   30:16 The Importance of Financial Management   35:27 Recruitment and Talent Acquisition   39:23 Innovative Marketing Strategies   46:27 The Five Pillars of Leadership   53:33 Closing Thoughts and Key Takeaways    

The Podcast by KevinMD
How organizational culture drives top talent away

The Podcast by KevinMD

Play Episode Listen Later Jun 29, 2025 21:38


Surgeon Suhaib J. S. Ahmad discusses his article, "Why even the best employees are silently quitting health care." Suhaib explores the phenomenon of highly competent and once-passionate health care professionals disengaging and leaving their roles, often without overt complaint. He argues that this "silent quitting" stems not just from issues with the system or individual leaders, but critically from a dysfunctional organizational culture characterized by a lack of clear values, poor communication, and an environment where mediocrity and toxicity can thrive. Suhaib contrasts this with a thriving culture where employees feel empowered and listened to, referencing the Google walkout as an example of employees feeling safe to speak up. He emphasizes that leaders must actively engage with staff, understand their needs, and foster open dialogue to shift the culture from "survival mode" to one of growth and shared vision. For employees feeling stuck, Suhaib suggests that actively choosing to move to a better environment or to stay and strategically work on issues is preferable to silently disengaging. The conversation offers a call to action for leaders to ask their teams: What don't we talk about around here that we should be talking about? Our presenting sponsor is Microsoft Dragon Copilot. Microsoft Dragon Copilot, your AI assistant for clinical workflow, is transforming how clinicians work. Now you can streamline and customize documentation, surface information right at the point of care, and automate tasks with just a click. Part of Microsoft Cloud for Healthcare, Dragon Copilot offers an extensible AI workspace and a single, integrated platform to help unlock new levels of efficiency. Plus, it's backed by a proven track record and decades of clinical expertise—and it's built on a foundation of trust. It's time to ease your administrative burdens and stay focused on what matters most with Dragon Copilot, your AI assistant for clinical workflow. VISIT SPONSOR → https://aka.ms/kevinmd SUBSCRIBE TO THE PODCAST → https://www.kevinmd.com/podcast RECOMMENDED BY KEVINMD → https://www.kevinmd.com/recommended

Connecting the Dots
3rd Edition of Humble Inquiry with Peter A. Schein

Connecting the Dots

Play Episode Listen Later Jun 26, 2025 41:02


Peter A. Schein is the co-founder and CEO of OCLI.org in Menlo Park, California. He is a contributing author to the 5th edition of Organizational Culture and Leadership (2017). With Edgar H. Schein he is co-author of Humble Leadership (2018, 2nd ed. 2023), The Corporate Culture Survival Guide, 3rd ed. (2019), Humble Inquiry, (2nd ed. 2021 and 3rd ed. 2025), and Career Anchors Reimagined (2023). Peter's work brings 30 years of technology industry experience in marketing, corporate development, and strategy, at large and small IT companies including Apple, Sun Microsystems and numerous start-ups. While forging new strategies and merging smaller entities into a larger company, Peter developed a keen focus on the organizational development challenges faced by innovation-driven enterprises. Peter was educated at Stanford University (BA in social anthropology with honors and distinction), Northwestern University (Kellogg MBA), and the USC Marshall School of Business (HCEO Certificate).Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Customer Service Revolution
210: The Power of Customer Experience Action Statements

Customer Service Revolution

Play Episode Listen Later Jun 26, 2025 27:33 Transcription Available


Summary In this episode of the Customer Service Revolution podcast, John DiJulius discusses the importance of the Customer Experience Action Statement and its role in transforming organizational culture. He explains how this statement serves as a guiding principle for employees in their interactions with customers, emphasizing the need for actionable and measurable goals. The conversation delves into the structure of the statement, the three pillars that support it, and provides examples from various organizations. John also highlights the significance of sustaining the action statement over time and the role of kindness in enhancing customer experiences. Takeaways The Customer Experience Action Statement is crucial for employee engagement. It should be actionable and measurable for effective implementation. The three pillars of the action statement are expertise, human interaction, and above and beyond service. Creating a customer experience action statement involves collaboration and clarity. Sustaining the action statement requires ongoing training and reminders. Kindness plays a vital role in customer interactions and overall experience. Companies should focus on making every moment matter for their customers. The action statement should be visible to employees but not advertised to customers. Regularly refreshing the action statement keeps it top of mind for employees. Customer experience is a continuous journey, not a one-time initiative. Chapters 00:00Introduction to Customer Experience Revolution 01:56Understanding the Customer Experience Action Statement 06:52The Structure of the Customer Experience Action Statement 11:02Examples of Effective Customer Experience Action Statements 16:13Implementing and Sustaining the Action Statement 20:53The Importance of Keeping It Top of Mind 24:44Final Thoughts on Kindness and Customer Experience   Links Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/ Books   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

Leitwolf - Leadership, Führung & Management

Too much to do, too little impact? Many teams – and leaders – suffer from constant overload. The calendar is packed, energy is low, and the essentials are falling behind. In this episode of the LEITWOLF® Podcast, Stefan breaks down the common signs of overload – and introduces a clear path to relief and focus: the 4 Magic Ds. You'll learn how to free up time and increase performance by delegating effectively, downsizing sensibly, delaying without risk, and deactivating what no longer serves your goals. ––– Do you like the LEITWOLF® Leadership podcast? Then please rate it with a star rating and review it on iTunes or/and Spotify. This will help us to further improve this LEITWOLF® podcast and make it more visible. ––– Book your access to the LEITWOLF® Academy NOW: https://stefan-homeister-leadership.com/link/leitwolf-academy-en Would you like solid tips or support on how to implement good leadership in your company? Then please get in touch with Stefan via mail: homeister@stefan-homeister-leadership.com Or arrange a free phone call here: https://stefan-homeister-leadership.com/link/calendly-en // LINKEDIN: https://stefan-homeister-leadership.com/link/linkedin // WEBSITE: https://stefan-homeister-leadership.com ® 2017 STEFAN HOMEISTER LEITWOLF® ALL RIGHTS RESERVE ___ LEITWOLF Podcast, Leadership, Management, Stefan Homeister, Podcast, Business Leadership, Successful Leadership, Organizational Management, Leadership Skills, Leadership Development, Team Management, Self-leadership, Leadership Coaching, Leadership Training, Career Development, Leadership Personality, Success Strategies, Organizational Culture, Motivation and Leadership, Leadership Tips, Leadership Insights, Change Management, Visionary Leadership, Leadership Interviews, Successful Managers, Entrepreneurial Tips, Leadership Best Practices, Leadership Perspectives, Business Coaching

Leadership BITES
Brad Englert-Spheres of Influence

Leadership BITES

Play Episode Listen Later Jun 24, 2025 53:49 Transcription Available


Send us a textSummaryIn this episode of the Leadership Bites podcast, Guy Bloom interviews Brad Englert, who shares his extensive career journey from Accenture to becoming a Chief Information Officer at the University of Texas at Austin. They discuss the importance of building authentic business relationships, the role of trust in influence, and strategies for effective networking. Brad emphasizes the need for intentionality in professional relationships and the significance of customer retention for business success. In this conversation, Brad Englert discusses the importance of understanding goals and aspirations in leadership, the significance of building relationships and managing expectations, and the necessity of creating a culture of openness and communication. He emphasizes the art of apology and accountability in leadership, and shares practical strategies for managing expectations effectively. The dialogue highlights the value of discretionary effort and the importance of fostering trust and collaboration within teams.TakeawaysBrad Englert has over 22 years of experience at Accenture.He transitioned from a successful career to a CIO role at a university.Building a culture of transparency and customer focus is crucial.Trust is the foundation of effective influence in business.Networking should focus on long-term relationships, not just transactions.Intentionality in relationships leads to better outcomes.Understanding others' goals is key to successful collaboration.Repeat customers are a sign of successful relationship management.Mentorship and continuous learning are vital in career development.Authentic relationships can withstand the test of time. Understanding goals and aspirations is crucial for effective leadership.People are not mind readers; communication is key.Building relationships requires vulnerability and openness.Discretionary effort comes from genuine care and interest in team members.Creating a culture of communication helps in managing expectations.The art of apology builds trust and accountability.Managing expectations is an ongoing process, not just annual reviews.Using techniques like 'Whoa' can help in managing urgent requests.Introverts can be encouraged to engage through structured processes.Fostering a supportive environment allows for innovation and challenge.Sound Bites"Be strategic and intentional.""Networking is longevity of relationship.""Use your words.""People are not mind readers.""Discretionary effort is the difference.""It's a muscle memory.""You can still be somebody that people trust.""I will get to the bottom of it.""You have to wipe the slate clean with me.""Just saying whoa gives the space and time."To find out more about Guy Bloom and his award winning work in Team Coaching, Leadership Development and Executive Coaching click below.The link to everything CLICK HEREUK: 07827 953814Email: guybloom@livingbrave.com Web: www.livingbrave.com

CalChiefs
S1E30 - Episode 30 - Strategic Advantage and Public Value

CalChiefs

Play Episode Listen Later Jun 20, 2025 92:20


Episode 30 - Strategic Advantage & Public Value In this episode of the CalChiefs / FDAC podcast, host Chris Tubbs is joined by leadership expert and author Steve Kent of The Results Group, Ltd. The discussion explores the essential relationship between strategic planning and organizational culture within public safety agencies. Drawing from decades of experience and his influential book Strategic Planning and Organizational Culture for Public Safety Agencies, Steve shares candid insights on the importance of vision, the dangers of short-term thinking, and the need to align strategy with values and community expectations. He challenges conventional leadership paradigms, emphasizes the need for grown-up accountability, and offers practical tools for building resilient, forward-looking organizations. The episode is a rich dialogue filled with wisdom, humor, and a call to action for public safety leaders to lead with purpose and foresight. Steve's Book: https://www.amazon.com/Strategic-Planning-Organizational-Culture-Agencies/dp/B09L9QT57W/ The Results Group, Ltd. = https://theresultsgroupltd.com Mind Your 4 Peas (personal and team coaching site): https://coachsteve.org It's About The Future (Substack blog site): https://stephenlkent.substack.com/

People and Projects Podcast: Project Management Podcast
PPP 464 | Why People on Your Team Don't Care--and How to Inspire Them, with author Dave Garrison

People and Projects Podcast: Project Management Podcast

Play Episode Listen Later Jun 19, 2025 44:51


Summary In this episode, Andy interviews Dave Garrison, author of The Buy-In Advantage: Why Employees Stop Caring and How Great Leaders Inspire Everyone to Give Their All. We've all faced moments where our team seems checked out or disengaged. But what if the real issue is that they don't feel invited to care? Dave challenges conventional approaches to engagement and offers practical, actionable strategies for fostering true buy-in. In this conversation, Dave shares the difference between engagement and buy-in, how traditional methods like bribing or badgering can backfire, and how leaders can use curiosity, clarity, and inclusive decision-making to fuel commitment. You'll learn how to better structure meetings, make feedback more meaningful, and identify red flags that indicate declining motivation. If you're leading teams and looking to create cultures where people don't just show up but they fully buy in, this episode is for you! Sound Bites “It's not about satisfaction. It's about whether people are bringing their head, heart, and gut to work.” “Leaders go last all the time. Except when it comes to vulnerability. Then leaders go first.” “You don't know how you land unless you ask. And you can't ask in a way that intimidates.” "People support what they create." “PB&J? It stands for 'patiently badger and jam it down their throat.' And that doesn't work.” “Three is greater than seven when it comes to priorities. Seven is not a priority list.” “Done with, not done to.” Chapters 00:00 Introduction 01:40 Start of Interview 02:00 What's the Difference Between Engagement and Buy-In? 04:20 Why Are We Facing a Perfect Storm of Low Buy-In? 07:00 What Leaders Do That Actually Makes Buy-In Worse 08:25 The Meaning of PB&J (Patiently Badger and Jam It) 10:26 How Leaders Unintentionally Undermine Buy-In 12:00 Warning Signs of Low Buy-In on Your Team 14:37 Debunking the Myth That Money Is the Main Motivator 15:42 The Difference Between Collective Genius and Consensus 18:00 A Structured Approach to Inclusive Problem Solving 19:58 The Role of Curiosity in Performance Reviews 21:40 The Power of Pre-Reading and Slowing Down for Better Thinking 24:20 How to Prioritize What Matters—From Ideation to Internalization 27:10 Simplifying and Clarifying Priorities 29:40 Ideas for Celebrating in Ways That Actually Matter 31:44 Why Specific Recognition Matters More Than General Praise 34:40 What Cornhole and Cookouts Have to Do With Buy-In 35:20 Applying These Ideas at Home: Buy-In in Parenting 36:49 End of Interview 37:15 Andy Comments After the Interview 42:29 Outtakes Learn More You can learn more about Dave and his work at BuyInBook.com. For more learning on this topic, check out: Episode 428 with Rich Diviney, a former Navy SEAL commander, on unlocking optimal team performance. Episode 94 with Heidi Grant and Tory Higgins, sharing deep research on the science of motivation. Episode 31 with Adam Grant—his first-ever podcast interview! Hear insights from Adam before the world knew him. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Leadership, Team Engagement, Motivation, Organizational Culture, Buy-In, Decision Making, Psychological Safety, Project Management, Recognition, Meetings, Communication, Employee Retention The following music was used for this episode: Music: Summer Morning Full Version by MusicLFiles License (CC BY 4.0): https://filmmusic.io/standard-license Music: Synthiemania by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

Behavioral Grooves Podcast
The Five Words That Change Lives | Zach Mercurio

Behavioral Grooves Podcast

Play Episode Listen Later Jun 17, 2025 72:29


Zach Mercurio joins us to discuss the power of mattering—why it's a foundational human need and how it can be cultivated through small but meaningful interactions. From leadership strategies to personal stories, we explore how feeling seen, heard, and valued changes everything. Topics [0:00] Intro and Speed Round with Zach Mercurio [3:31] Why Mattering Matters [11:29] Purpose, Meaning, and Mattering: What's the Difference? [16:21] Mattering as a Survival Instinct [26:14] “If It Wasn't For You…” [35:22] The Importance of Mattering in Leadership [40:55] The Role of Mattering in Organizational Culture [45:37] The Impact of Mattering on Employee Engagement [49:50] Desert Island Music Picks [52:42] Grooving Session: Mattering is Common Sense, Not Common Practice ©2025 Behavioral Grooves Links More About Zach The Power of Mattering by Zach Mercurio Join the Behavioral Grooves community Subscribe to Behavioral Grooves on YouTube Music Links Tom Petty and the Heartbreakers - Won't Back Down Foo Fighters - The Pretender

Playing In The Sandbox
086: Culture Isn't a Poster on the Wall—It's the Ground Your Team Walks On, with Guest Eyad Mubaied

Playing In The Sandbox

Play Episode Listen Later Jun 12, 2025 50:05


What if your perceived company culture isn't what your team actually experiences? In this eye-opening episode of the Leadership Sandbox, Tammy J. Bond sits down with Eyad Mubaied, author of The Culture Driven Organization and founder of Cultivate Culture LLC, to dismantle common myths about organizational culture. Eyad shares powerful insights from his Culture Creation Model, revealing how true culture transformation goes beyond mission statements to align your Philosophy, Process, and People. Discover why leaders must own and shape their culture, rather than outsourcing it to HR, and learn how to audit your workplace for blind spots. This conversation provides actionable strategies for leaders at all levels to foster a culture-driven organization that genuinely impacts employee engagement, business growth, and overall performance. Key Takeaways for Leaders: Culture Drives Performance: Understand why a robust organizational culture is the engine of high performance, not just an aesthetic add-on. Leader Ownership: Leaders are the primary architects of corporate culture; it's built by design, not by default. The Culture Creation Model: Learn how aligning your philosophies, processes, and people is crucial for sustainable culture transformation. Audit Your Culture: Discover how to effectively assess your current organizational culture to identify and address toxic norms and blind spots. The Power of Listening: Your culture is defined not by what you say, but by how well you listen to your team. Continuous Improvement: A healthy workplace culture requires ongoing attention and a commitment to continuous improvement. In This Episode, You'll Learn: The #1 myth leaders believe about company culture and who truly sets it. How to audit your organizational culture effectively without ego getting in the way. Why performance-focused teams can still miss the mark on cultural alignment. Eyad's "sticky note wisdom" for everyday leadership development. The critical role of middle management in shaping and reinforcing culture. How to address toxic norms and foster a positive workplace culture. Chapters: 00:00 The Journey to Cultivating Culture: Eyad Mubaied's path from finance to culture transformation. 02:28 Understanding Culture: Definitions and Misunderstandings: Dispelling common myths about organizational culture. 05:11 The Role of Leadership in Shaping Culture: Why leaders must own their workplace culture. 08:04 The Culture Creation Model Explained: An in-depth look at Eyad's framework for culture creation. 16:21 Philosophies, Processes, and People: The Key Components of Culture: Deep dive into the pillars of the Culture Creation Model. 22:15 Auditing Culture: Identifying Blind Spots: Practical tips for assessing your organizational culture. 24:19 The Impact of Culture on Business Growth: Connecting culture directly to performance outcomes. 27:35 Assessing Organizational Culture: Further insights on evaluating your workplace dynamics. 29:19 Middle Management's Role in Culture: The crucial part middle leaders play in culture transformation. 32:20 Addressing Toxic Norms in Culture: Strategies for confronting and changing unhealthy organizational behavior. 35:39 Defining and Measuring Culture: How to make culture tangible for improvement. 38:02 Culture's ROI and Executive Mindset: The business case for culture-driven organizations. 43:43 Transforming Leadership Perspectives: Shifting how leaders view and engage with culture. 47:07 Key Takeaways for Leaders: Actionable advice for immediate implementation.

NEGOTIATEx
118 A: How Strategic Alignment Transforms Sales & Negotiations | With David Chapnick

NEGOTIATEx

Play Episode Listen Later Jun 12, 2025 25:23


In this episode of the NEGOTIATE X Podcast, David Chapnick, Partner at Vantage Partners, shares how strategic alignment transforms negotiation, sales, and organizational culture. From a formative internship to leading global initiatives, David reflects on lessons in alliance building, collaborative negotiation, and salesforce transformation.  He emphasizes the importance of listening, understanding customer needs, and building trust in high-stakes environments. Additionally, David outlines how piloting small changes, embracing thoughtful preparation, and shifting away from transactional mindsets create long-term value.  His insights offer a practical roadmap for professionals aiming to improve negotiation effectiveness and drive meaningful, sustainable outcomes across industries.  

Leitwolf - Leadership, Führung & Management

Your calendar is packed, your inbox overflowing – and yet, the important things don't get done. Sound familiar? In this episode of the LEITWOLF® Podcast, Stefan shares how small adjustments in your leadership habits can lead to big time wins. You'll learn how to avoid common time traps – like unblocked calendars, micromanagement, and doing your team's thinking for them. And you'll discover practical ways to reclaim your focus: through better planning, smarter delegation, and stronger leadership habits. Leadership means enabling others and creating space to think. Tune in and find out how small changes can lead to lasting leadership impact. ––– Do you like the LEITWOLF® Leadership podcast? Then please rate it with a star rating and review it on iTunes or/and Spotify. This will help us to further improve this LEITWOLF® podcast and make it more visible. ––– Book your access to the LEITWOLF® Academy NOW: https://stefan-homeister-leadership.com/link/leitwolf-academy-en Would you like solid tips or support on how to implement good leadership in your company? Then please get in touch with Stefan via mail: homeister@stefan-homeister-leadership.com Or arrange a free phone call here: https://stefan-homeister-leadership.com/link/calendly-en // LINKEDIN: https://stefan-homeister-leadership.com/link/linkedin // WEBSITE: https://stefan-homeister-leadership.com ® 2017 STEFAN HOMEISTER LEITWOLF® ALL RIGHTS RESERVE ___ LEITWOLF Podcast, Leadership, Management, Stefan Homeister, Podcast, Business Leadership, Successful Leadership, Organizational Management, Leadership Skills, Leadership Development, Team Management, Self-leadership, Leadership Coaching, Leadership Training, Career Development, Leadership Personality, Success Strategies, Organizational Culture, Motivation and Leadership, Leadership Tips, Leadership Insights, Change Management, Visionary Leadership, Leadership Interviews, Successful Managers, Entrepreneurial Tips, Leadership Best Practices, Leadership Perspectives, Business Coaching

A World of Difference
Turning Tribal Wisdom into Belonging: Lessons from WD-40 CEO Emeritus Garry Ridge

A World of Difference

Play Episode Listen Later Jun 11, 2025 49:46


Want to know the surprising truth about creating a workplace culture that actually works? Garry Ridge just shattered every excuse and showed us why every dumbass has what it takes to lead with courage, humility, and heart. And here's the kicker - he's got the blueprint for building a tribe where people feel safe, valued, and ready to innovate. Get ready to be inspired, because this is not your typical leadership advice. It's time to stop waiting for permission and start making a difference in your workplace. Sound intriguing? Keep listening to find out how your work culture can be a place of thriving. In this episode, you will be able to: Build Psychological Safety in Your Workplace: Learn how to foster an environment where every team member feels valued and comfortable contributing their ideas. Embrace Leadership Lessons from Garry Ridge: Discover actionable insights from Garry Ridge that can transform your approach to leadership and inspire your team. Create a Tribal Culture at Work: Uncover the secrets to cultivating a strong sense of community and belonging within your organization. Emphasize the Importance of Empathy in Leadership: Explore the powerful impact of empathy in leadership and how it can elevate your team dynamics. Implement Strategies for High Employee Engagement: Uncover effective tactics to boost employee engagement and create a more fulfilling work environment for your team. My special guest is ⁠Garry Ridge⁠ Garry Ridge is the Chairman Emeritus of WD-40 Company, where he spent 25 years as CEO, building a culture of trust, belonging, and engagement that drove both business success and human flourishing. Now, as The Culture Coach and founder of ⁠The Learning Momen⁠t, he shares his wisdom with leaders worldwide, helping them create workplaces where people feel safe, valued, and inspired.Named one of the Top 10 Most Admired CEOs in the World by Inc. Magazine and a Top 30 Global Guru in Organizational Culture, Garry is also an executive coach, adjunct professor, and co-author of Helping People Win at Work with Ken Blanchard. His latest book, ⁠Any Dumb-Ass Can Do It⁠, promises to challenge and inspire leaders to build cultures of learning and belonging. The key moments in this episode are:00:04:11 - The Bold Title of Garry's Book 00:08:33 - Creating a Safe Environment for Learning 00:10:41 - The Power of Tribal Culture 00:14:12 - The Future of Work and People-Centered Culture 00:18:37 - Workplace Culture and Its Impact Beyond the Office 00:23:22 - Talent Development and Engagement Strategy 00:26:20 - Shifting Mindset for a People-Centered Culture 00:28:19 - Importance of Self-Awareness in Leadership 00:28:45 - The Importance of Psychological Safety in Leadership 00:30:14 - Empathy and Understanding in Leadership During COVID 00:34:31 - Learning from Fijian Tribal Leaders 00:39:53 - Grounding Practices for Leadership 00:42:11 - Finding Joy in Purpose 00:42:24 - Paying It Forward 00:42:44 - Life's a Gift 00:43:26 - Human-Centered Leadership Check out Garry Ridge's book ⁠Any Dumbass Can Do It⁠ and consider purchasing a copy to gain insights into leadership, psychological safety, growth mindset, and creating a culture of belonging. Be different. Make a difference. Connect with us: ⁠https://www.aworldofdifferencepodcast.com⁠ ⁠Patreon⁠ (for exclusive episodes just for Difference Makers) Make a difference: Subscribe to the podcast, ⁠leave a review⁠, and share this episode with someone who might need to hear it. Your support helps the community grow and keeps these important conversations going. Sponsors: If you need professional help, such as therapy: ⁠https://www.betterhelp.com/difference⁠ If you are looking for your next opportunity, sign up for Lori's Masterclass on Master the Career Pivot: ⁠https://www.loriadamsbrown.com/careerpivot Learn more about your ad choices. Visit megaphone.fm/adchoices

Think Fast, Talk Smart: Communication Techniques.
208. Ambiguity to Action: Tensions and Trade-Offs of Leadership and Communication

Think Fast, Talk Smart: Communication Techniques.

Play Episode Listen Later Jun 10, 2025 25:12 Transcription Available


Amidst constant change, clear communication is the key to navigating uncertainty.How do you communicate with others when you're confused yourself? For Rob Siegel, leadership isn't about avoiding uncertainty, it's about embracing the clarity that ambiguity can bring."What if ambiguity is the new normal?" asks Siegel, a venture investor and lecturer at Stanford Graduate School of Business. From rapidly evolving AI to ratcheting geopolitical tensions, every day brings a “crisis du jour,” he says. “I may like it, I may not like it. That doesn't really matter, but I've gotta get my team through it."In his latest book, The Systems Leader: Mastering the Cross Pressures That Make or Break Today's Companies, Siegel explores how leaders today are “living in dualities,” caught between managing existing processes and adapting to emerging disruptions. “The sooner we get comfortable with [change] in the sense of ‘I don't have to like it, but I can deal with it,' then [we can] lead our teams and give them the calm to know they can get through this.”In this episode of Think Fast, Talk Smart, Siegel and host Matt Abrahams explore how to communicate effectively amidst constant change. From preparation strategies for spontaneous speaking to building trust through candid conversations, Siegel offers practical tips for communicating with clarity when nothing is certain but change.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premiumEpisode Reference Links:Robert SiegelRob's Book: The Systems LeaderEp.35 Leading From The Hot Seat: How To Communicate Under PressureEp.37 Be Better: How Communication Catalyzes Business Transformation  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:49) - Adapting Leadership for Uncertainty (03:18) - Systems Leadership and Cross Pressures (04:40) - Communication and Context (05:26) - Framing Complex Ideas (06:21) - Innovation vs. Execution (08:11) - Leading Through Ambiguity (09:33) - Short-Term vs. Long-Term Focus (12:44) - Balancing Strength and Empathy (15:26) - Leadership with Humanity (16:42) - Engaging Students Effectively (20:00) - The Final Three Questions (23:41) - Conclusion    *****This Episode is sponsored by Stanford. Stay Informed on Stanford's world changing research by signing up for the Stanford ReportSupport Think Fast Talk Smart by joining TFTS Premium.       

The POZCAST: Career & Life Journeys with Adam Posner
George Rogers: The Power of Purpose in Leadership: LIVE from Unleash 2025

The POZCAST: Career & Life Journeys with Adam Posner

Play Episode Listen Later Jun 10, 2025 20:32


SummaryIn this episode of the POZcast, host Rhona Pierce engages with George Rogers, Chief Strategy Officer at Lighthouse Research, discussing the importance of purpose-driven leadership, employee engagement, and the evolving workplace culture. George shares his journey of discovering his leadership principles rooted in love, grace, and trust, and emphasizes empathy and understanding in leadership roles. The conversation also explores how data can be utilized to measure the connection between organizational culture and performance, and the significance of creating a sense of belonging among employees. Throughout the discussion, George provides valuable insights and practical advice for leaders looking to inspire and empower their teams. Takeaways:- Leadership is about love, grace, and trust.- Employee engagement has evolved into employee fulfillment.- Understanding your people is crucial for effective leadership.- Peace in leadership means helping teams find rhythm through chaos.- A purpose-driven culture enhances employee fulfillment.- Empathetic leadership is about understanding and connecting with others.- Data can measure the connection between culture and performance.- Culture is defined by how employees feel and behave.- Self-leadership is essential for effective leadership.- Daring to do the impossible can lead to personal growth. Chapters 00:00 Introduction to the POScast and Guest Introduction02:20 Discovering Purpose and Leadership Principles04:37 The Importance of Empathy in Leadership07:00 Defining Peace in Leadership09:38 Using Data to Measure Culture and Performance12:11 Understanding and Defining Organizational Culture13:43 Quickfire Questions and Personal Insights18:20 Encouragement to Dare and Connect     

Evolve Reinventing Leadership - Building Freedom Cultures
How to Transform Organizational Culture Through Systems Thinking with Yvette Bethel and Steve Goodner

Evolve Reinventing Leadership - Building Freedom Cultures

Play Episode Listen Later Jun 9, 2025 47:54


In this powerful conversation, Steve Goodner, founder of EQ Fit, interviews culture strategist and award-winning author Yvette Bethel to explore what truly drives meaningful, lasting organizational transformation. From unseen systems of corruption to the vital role of Interconnectivity, Flow, and Balance (systems within cultures), Yvette unpacks how leaders can move beyond surface-level change to create cultures that are ethical, adaptive, and future-ready.   Topics include: Subtle signs of dysfunction leaders often miss Why trust is more than a buzzword — it's a system How to engage your whole organization in real cultural change What every future-ready culture must be built on Whether you're a leader facing hidden resistance or just beginning your transformation journey, this episode offers the insight and tools you need to lead with purpose.  Listen now — and rethink what culture really means to you! Want to go deeper? Explore related themes and leadership development tools at the IFB Academy — where future-forward leaders grow. Learn more about Steve at https://www.eqfit.org/      

The POZCAST: Career & Life Journeys with Adam Posner
Jason Desentz: Toshiba's CHRO: The State of Human Capital: LIVE from Unleash 2025

The POZCAST: Career & Life Journeys with Adam Posner

Play Episode Listen Later Jun 2, 2025 19:16


SummaryIn this episode of #thePOZcast, host Rhona Pierce engages with Jason Desentz, Chief Human Resources Officer at Toshiba Americas, discussing the evolving role of HR in organizations. They explore the importance of authentic vulnerability in leadership, the shift of HR towards being business advisors, and the critical role of data in influencing organizational decisions. Jason shares personal anecdotes and insights on career ownership, mentorship, and the significance of building trust within teams.Takeaways- HR takes business elements and puts a human spin on it.- Owning your own career is crucial for success.- Authentic vulnerability builds trust and influence.- HR is shifting from people-pleasing to business advising.- Data is essential for HR to influence decisions.- Leaders should be approachable to foster communication.- Mentorship plays a key role in career development.- Being vulnerable can enhance leadership effectiveness.- HR has more data than any other department.- Effective communication is vital for leadership success.Chapters 00:00 Introduction to the Pozcast and Guest Introduction03:01 The Role of HR in Business06:11 Authentic Vulnerability in Leadership09:07 The Shift of HR Towards Business Advisory11:37 The Importance of Data in HR15:08 Career Advice and Myths about Influence       

The Enlightened Executive
How Personal Growth Drives Team Success

The Enlightened Executive

Play Episode Listen Later Jun 2, 2025 36:03


What if the greatest leadership transformation doesn't start with a new strategy—but with a shift in you?  In this episode of The Enlightened Executive, Daniel McCollum joins Susan Drumm to explore how self-awareness, vulnerability, and intentional growth become the foundation for high-performing teams and thriving organizational culture. Together, they unpack why inner development is no longer optional for executives—and how simple, daily practices can help leaders move from reactivity to conscious, values-based influence.  Whether you're leading a team, scaling a company, or driving culture change, this episode will help you:  Move beyond auto-pilot and lead with intention  Create psychological safety through authentic leadership  Use reflection and feedback to evolve your leadership style  Build trust, innovation, and adaptability across your organization  Tune in to learn how your personal growth can unlock your team's full potential—and transform your business from the inside out. 

Perpetual mOetion With Dr mOe Anderson
Breaking Myths: Delphia Howze on Universal Inclusion in Business

Perpetual mOetion With Dr mOe Anderson

Play Episode Listen Later May 31, 2025 32:09


Have you ever felt like an outsider, even when you're part of the team? Discover how inclusion can transform workplaces and foster real connections with the inspiring Delphia Howze.Memorable Quotes from Delphia Howze:"It's not the words, it's the work that we do. If we are truly committed to serving people, connecting people, and making sure that all individuals can be the best they can possibly be, then that's the work.""Inclusion begins with 'I'. I have to take personal responsibility to see you, in order to effectively navigate the landscape."Key Points:Delphia Howze shares her journey from aspiring attorney to DEI strategist, highlighting the pivotal moments that shaped her focus on inclusion and organizational culture.Common misconceptions about inclusion are addressed, emphasizing its universal relevance and the role of leaders in setting an inclusive tone.The importance of sensitivity training and strategic interventions in building stronger, more inclusive networks is explored, drawing inspiration from historical movements and media, such as "Hidden Figures."Delphia introduces her book, "Including You: Leading Inclusion from Where You Are," encouraging personal responsibility in fostering inclusive environments without waiting for top-down directives.Chapter Breakdown:(0:00:00) - Exploring Inclusion in Organizational Culture(0:08:59) - Redefining Inclusion in Organizational Culture(0:19:24) - Promoting Inclusive Workplaces Through Connection(0:30:15) - Empowering Inclusive Leadership Through SharingResources Mentioned:Book: "Including You: Leading Inclusion from Where You Are" by Delphia HowzeDelphia Howze's website: dhousesolutions.comSubscribe now and let's ignite your personal growth journey together, one empowering conversation at a time! Learn more about Dr. mOe's services and books on her website www.drmOeAnderson.comFollow her on socials!  @drmOeandersonElevate your public speaking skills with her 1x1 coaching or online Public Speaking Masterclass. Want to feature your business on this podcast or book Dr. mOe for a speaking engagement? Contact her today! info@drmoeanderson.comPlease support this indie, woman-owned, small business providing free educational and inspirational content. Use one of these secure, fee-free ways to support the production and distribution of this award-winning show: 1. Buy Me a Coffee: Click Here2. CashApp: $drmoeanderson3. Venmo: @drmoeandersonBecome a supporter of this podcast: https://www.spreaker.com/podcast/perpetual-moetion-with-dr-moe-anderson--5831364/support.

Think Fast, Talk Smart: Communication Techniques.
206. Crafting Narratives That Motivate: What's Your Strategy Story?

Think Fast, Talk Smart: Communication Techniques.

Play Episode Listen Later May 29, 2025 24:36 Transcription Available


Great strategy starts with a question—and a story worth believing in.A good strategy isn't just built—it's told. For Martin Reeves, chairman of the BCG Henderson Institute and author of The Imagination Machine and Like: The Button That Changed the World, strategy and imagination are both deeply communicative processes, rooted in storytelling, curiosity, and the courage to reframe assumptions.“A strategy is really just a special kind of story,” Reeves explains. “It begins with the present and aspires to a different future—it's fiction made actionable.” To bring that fiction to life, leaders must involve their teams in a co-creative journey and use thoughtful questions to shape not just ideas, but belief and action.In this episode of Think Fast, Talk Smart, Reeves joins Matt Abrahams to explore how communication fuels strategic thinking, innovation, and organizational reinvention. He outlines his six-step framework for imagination—from embracing anomalies to codifying and continuing ideas—and underscores the role of reframing, deep listening, and even levity in solving complex problems. Together, they unpack how a single “like” button changed our digital behaviors—and what it teaches us about influence and attention today.Episode Reference Links:Martin Reeves Martin's Books: Like / The Imagination Machine Ep.71 Strategy Success: How to Communicate Your Gameplan Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:19) - Using Story in Strategy (05:00) - Questions as a Communication Technology (06:15) - The Six Steps to Harnessing Imagination (10:36) - The “7 Cs” of Imagination and Communication (12:08) - Reframing as a Creative Tool (14:11) - The Like Button: Origin and Evolution (16:14) - Brain Chemistry Behind Digital Liking (18:12) - The Final Three Questions (22:59) - Conclusion    *****This episode is sponsored by Stanford. Groundbreaking research happens everyday at Stanford, learn more here.Support Think Fast Talk Smart by joining TFTS Premium.       

When It Worked
When It Worked Podcast JEOPARDY - Lindsay Barnett

When It Worked

Play Episode Listen Later May 26, 2025 33:21


About Lindsay BarnettLindsay Barnett is an executive coach and Human Resources consultant with over two decades of experience working with Fortune 500 companies and growing startups. In addition to holding leadership roles in the HR function, she also was a Professor of Organizational Culture at USC. Throughout her career, she has navigated the twists and turns of work and life, seeking greater flexibility and purpose while overcoming burnout along the way. Lindsay lives with her husband, two kids and a very big dog in the Los Angeles area.https://www.linkedin.com/in/lindsaykbarnett/https://www.barnettcoaching.com/------------------------------------------When It Worked Podcasthttps://getoffthedamnphone.com/podcast

Do Good To Lead Well with Craig Dowden
Thriving Under Pressure: Paula Davis on Resilience, Recognition, and Workplace Well-Being

Do Good To Lead Well with Craig Dowden

Play Episode Listen Later May 15, 2025 54:07


Paula Davis, a bestselling author and workplace stress expert, unveils the secrets to thriving in high-pressure environments. Her journey from the courtroom to applied positive psychology brings unique insights into fostering resilience and well-being at work. Paula's latest book, "Lead Well: Five Mindsets to Engage, Retain and Inspire Your Team," serves as a toolkit for leaders striving to combat stress and disengagement.We explore the delicate balance between workplace wellness and overall well-being, dissecting how leadership and team dynamics hold sway over employees' happiness, stress levels, and purpose. It's not just about offering yoga classes or healthy lunches; it's about cultivating an environment where growth and resilience can flourish.By challenging teams with opportunities for mastery, leaders can ignite a spark of ongoing learning and professional development. Paula shares practical strategies for fostering this growth, encouraging leaders to align personal and professional aspirations with team goals.Building intentional relationships takes the spotlight as we discuss methods to cultivate a sense of community within teams. From "Seinfeld meetings"—those unstructured, agenda-free gatherings—to shared meals that bring teams closer together, we emphasize the importance of trust and rapport. This episode is filled with actionable insights for leaders to inspire their teams and create a thriving workplace culture.What You'll Learn- Discover the innovative concept of "sticky recognition" andhow it can transform team motivation.- Understand the delicate balance between workplace wellness and overall well-being.- Learn how leaders can challenge teams for growth and resilience through focusing on mastery.- Explore methods to build intentional relationships and cultivate a sense of community within teams.- The importance of mental agility in today's AI-driven world.Podcast Timestamps(00:00) – An Introduction to the 5 Mindsets(08:31) – The Science and Practice of Employee Recognition(17:18) – Wellness Versus Well-Being? Where Organizations Can Miss the Mark(25:10) – Leadership Lessons from Seinfeld (28:58) – The ABCs of a Culture of Flourishing(33:08) – The Importance of Leadership Buy-In(48:26) – Managing Stress and Enhancing Mental AgilityKEYWORDSPositive Leadership, Workplace Stress, Resilience, Well-being, Team Dynamics, Burnout, Positive Psychology, Employee Recognition, Increasing Motivation, Team Engagement, Organizational Culture, EstablishingCommunity, Mental Agility, Human-Centered Skills, CEO Success