Podcasts about Conflict management

Mental shortcuts, such as bias, are essential to our survival. Understanding that unconscious bias is a mental shortcut makes it easier to examine it in ourselves, instead of simply rejecting the idea that we might harbor it. If it's a moral failing, well, clearly, I don't want to admit that possibility about myself.  If we are willing to look at ourselves, we can dig into what unconscious biases we may have. We can consider where they started. Without punishing judgment of ourselves or our early influences.  My most recent guest, David Hoffman, described the article he had written with Helen Winter, called “Follow the Science: Proven Strategies for Reducing Unconscious Bias.” You can find it here: https://blc.law/wp-content/uploads/2023/04/Follow-the-Science-Proven-Strategies-for-Reducing-Unconscious-Bias-Final-2023-04-15.pdf Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/

Groundwater protection in Denmark has become a growing source of conflict. Through the case of BNBOs - protection zones around drinking water wells - the episode explores how environmental regulation reshapes agricultural practices, land use, and property relations. Tracing the frictions between agro-industrial metabolism and environmental protection, it asks who ultimately absorbsthe costs of sustainability.  Written by Written by Yasemin Alma, Ali Ghanbari, Thomas Riise and Esther Swaap. Narrated by Maša Bezbradica. Edited by Stella De Luca. Post-production and sound design by Giorgio Mattina. The series was developed within the course Conflict Management and Resolution (2025–2026), taught by Carolina Pacchiand Giancarlo Vecchi at Politecnico di Milano. This episode was produced for educational and research purposes. Portions of third-party audio materials may be included for commentary, analysis, and critique. All rights remain with their respective owners.  Audio credits DR Nyheder. (2026). Drikkevandsdebatten er skoldhed, men har eksisteret i årtier [Video]. DR. https://www.dr.dk/nyheder/politik/reels/drikkevandsdebatten-er-skoldhed-men-har-eksisteret-i-aartierDR Nyheder. (2026). På sjette døgn er borgerne i Ledøje uden vand: “Det er virkelig skræmmende” [Video]. DR. https://www.dr.dk/nyheder/indland/paa-sjette-doegn-er-borgerne-i-ledoeje-uden-vand-det-er-virkelig-skraemmende DRTV_DR. (2026). Signe Molde drikker drænvand fra en mark med frisk sprøjtet gift [Video]. YouTube Shorts. https://www.youtube.com/shorts/NgMbySG4I8o 

Interpersonal conflict can erupt unexpectedly. If it does, a firm foundation for the relationship can frequently prevent lasting harm from occurring.  People can find a way forward and not engage in earth-scorching behavior. And, often, interpersonal conflict is simmering for a while before it comes to a boil.  It may be tempting to pretend it's not happening. Or to know it's happening and decide not to deal with it.  But that lack of action can be a lack of prevention.  Prevention of damage that might be minimized by effective conflict resolution but didn't need to happen at all.  Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/    

Venice has always lived with water. But after the catastrophic flood of 1966, that uneasy coexistence increasingly came to be governed through large-scale technological control. Through the controversial history of the MOSE barriers, the episode explores how infrastructures reorganize socio-natural relations and transform the political struggle over who gets to govern the lagoon.  Written by Quentin Baladi, Chiara Caruso, Sanjana Shankar, and Emma Veneziani. Narrated by Dafni Riga. Edited by Stella De Luca. Post-production and sound design by Giorgio Mattina. The series was developed within the course Conflict Management and Resolution (2025–2026), taught by Carolina Pacchiand Giancarlo Vecchi at Politecnico di Milano. This episode was produced for educational and research purposes. Portions of third-party audio materials may be included for commentary, analysis, and critique. All rights remain with their respective owners. Audio credits AGTW. (2022). Il Mose salva Venezia, i cittadini: «Migliore invenzione degli ultimi 150 anni». [Video]. YouTube. https://www.youtube.com/watch?v=D7zpx8BEgEs INA Officiel. (2019). 1966 : Une marée historique inonde Venise | Archive INA [Video]. YouTube. https://www.youtube.com/watch?v= Pellegrini, G. (Director). (2020). La città delle sirene [Documentary]. Ginko Film. Version consulted: DocuVision. (2023). YouTube. https://www.youtube.com/watch?v=AUGvnUp0lz8 TG La7. (2013). Mose di Venezia: appalti distorti, in manette ex presidente Mazzacurati [Video]. YouTube. https://www.youtube.com/watch?v=y5Yiht0ceOM 

David Hoffman joins me to talk about his most recent book, The Art of Impasse-Breaking in Mediation.  David is well known in the conflict resolution field and the recipient of numerous well-deserved honors and awards.  David takes us through the concept of impasse in mediation, an introduction to the Internal Family Systems (IFS) model, and insights on how we can recognize and more effectively deal with unconscious bias. You can learn more about David's work at the Boston Law Collaborative website:https://blc.law/ If you click on his profile page, you will learn about David and find information on his books, articles, and other resources.  Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/    

Starting from the 2020 conflict surrounding La Boquilla Dam, this episode traces the hidden workings of the 1944 water treaty between the United States and Mexico. In the Río Conchos basin, water is not simply scarce: it is made scarce. As farmers face empty canals and mounting pressure to meet cross-border water deliveries, a deeper fracture comes into view, between water as a means of survival and water as a debt to be repaid. Written by Toka Elsayed, Laila Kouta, Alexia Lara, Lucy White. Narrated by Lucy White. Edited by Stella De Luca. Post-production and sound design by Giorgio Mattina. The series was developed within the course Conflict Management and Resolution (2025–2026), taught by Carolina Pacchi and Giancarlo Vecchi at Politecnico di Milano. This episode was produced for educational and research purposes. Portions of third-party audio materials may be included for commentary, analysis, and critique. All rights remain with their respective owners. Audio credits  CBS Mornings (Year). Locals in rural Mexican town fault Coca-Cola for depleting water resources. [Video]. YouTube. https://www.youtube.com/watch?v=rPzie3gsdUA Colectivo Testigo Ocular (2020). Boquilla, de la sequía al saqueo. [Documentary]. YouTube. https://www.youtube.com/watch?v=y1wjoeMe05M&t=5286s @gracielaacosta8399 (2020). Boquilla 8 Sep. [Video]. YouTube Shorts. https://www.youtube.com/shorts/3hyn1W1uz9k KSAT 12 (2024). Texas' only sugar mill to close permanently after 51 years. [Video]. YouTube. https://www.youtube.com/watch?v=gMXbebDCnQw Lyla Mehta (2025). Urban Dialogue, 24th Triennale Milano International Exhibition, curated by Politecnico di Milano. [Audio recording, unpublished]. Monica De La Cruz (2024). Mexico's Violation of 1944 Water Treaty Threatens 500 Jobs and US Food Security – Biden Must Act Now. [Video]. YouTube. https://www.youtube.com/watch?v=m7J3sjwbty0 

In this episode of Walk Talk Listen, Maurice Bloem speaks with Caterina Tino, ACT Alliance's Representative to the United Nations. Growing up in Rome, Caterina was shaped by a family that lived their faith through service, a Scout movement that emphasized citizenship and responsibility, and an early encounter with the world of international development that sparked a lifelong calling. What followed was a journey marked by determination, unexpected turns, and more than a few setbacks along the way.   The conversation explores how values become action, the lessons learned from working in Kosovo during a period of reconstruction, the realities of building a career in international cooperation, and the role faith communities can play in addressing today's global challenges. Caterina also reflects on rejection, resilience, family, and why creating change often begins with small acts of service and solidarity.   Caterina is an international development professional with expertise in human rights, advocacy, and partnerships. Prior to joining ACT Alliance, she worked with UNICEF, UNFPA, and the United Nations Interim Administration Mission in Kosovo (UNMIK), and contributed to the global civil society campaign that helped secure adoption of the UN Arms Trade Treaty. Caterina holds a Master's degree in Human Rights and Conflict Management from the Sant'Anna School of Advanced Studies in Pisa, Italy.   Listener Engagement: Discover the songs picked by Caterina and other guests on our #walktalklisten here. Learn more about Caterina (via her Linkedin)  and her organization ACT Alliance: website. Caterina's Instagram and Facebook. Share your feedback on this episode through our Walk Talk Listen Feedback link – your thoughts matter! Follow Us: Support the Walk Talk Listen podcast by following us on Facebook and Instagram. Visit 100mile.org or mauricebloem.com for more episodes and information about our work. Check out the special series "Enough for All" and learn more about the work of the Joint Learning Initiative (JLI).

Conflict is unavoidable in school leadership, but how leaders respond to it can shape the culture and effectiveness of an entire district.In this episode of the OSBA Forum, host Mark Bobo talks with Sara Clark and Kristi Robbins about the challenges school boards and district leaders face regarding conflict, communication and governance. The conversation explores: Why conflict is increasing in some districts.  Leadership transitions and board dynamics.  Communication breakdowns and difficult conversations.  Emotional intelligence in governance.  Community expectations and political pressures.  Strategies for strengthening trust and professionalism. The OSBA Forum features conversations on the issues impacting Ohio's public schools and the leaders who serve them.00:00 Introduction 00:22 Conflict Isn't Always Negative 00:47 Meet Sara Clark and Kristi Robbins 01:19 Why Conflict Is Increasing in School Districts 01:43 New Board Members and Leadership Transitions 02:06 Roles, Communication and Difficult Conversations 02:40 Budget Challenges and Community Pressure 03:05 Political Polarization and Board Dynamics 03:38 Emotional Intelligence During Conflict 04:25 Early Warning Signs of Governance Problems 05:12 Building Trust Within Leadership Teams 06:04 Productive Communication Strategies 07:01 Managing Public Pressure and Expectations 08:10 Advice for Board Members Facing Conflict 09:02 Final Thoughts on Leadership and GovernanceFor more resources, training and advocacy updates from the Ohio School Boards Association, visit ohioschoolboards.org.

In this episode of Peace Matters, we discuss Armenia's upcoming parliamentary elections and the country's changing geopolitical orientation at a time of regional uncertainty.For decades, Armenia was considered one of Russia's closest allies in the post-Soviet space, relying heavily on Moscow for economic cooperation and security guarantees. But the aftermath of the Nagorno-Karabakh war of 2020, growing disappointment with Russia, and increased engagement with the European Union have started to reshape Yerevan's foreign policy priorities.How democratic is Armenia's political system today, and what is at stake in the upcoming elections? Is Prime Minister Nikol Pashinyan likely to stay in power, and how are the elections influenced by the unresolved conflict with Azerbaijan? We also examine the growing role of the EU in Armenia, Russia's reaction to Armenia's gradual westward shift, and whether the country can realistically balance relations between Moscow and Brussels.Guests:Christoph Bilban has been researcher in the Institute for Peace Support and Conflict Management at the Austrian National Defence Academy since 2016. Since June 2024 he is co-chair of the Regional Stability in the South Caucasus Study Group of the Partnership for Peace Consortium. His research covers Russian foreign policy and conflicts in the area of the former Soviet Union, with a focus on the conflict in Ukraine and the conflicts in the South Caucasus. He is an officer in the Austrian Armed Forces' active reserve.Hannes Meissner is a Managing Partner at LM-PRISK consultancy firm. His expertise relates to the post-Soviet space – a region that he has travelled extensively due to both business projects and scientific field research. Hannes regularly gives talks on political risk, most recently at the Chinese Economic Summit in Hong Kong, the Astana International Financial Centre, the Diplomatic Academy of Vienna, the Netherlands Institute of International Relations Clingendael and the University of Cambridge. Hannes holds a PhD in political science from the University of Hamburg. He is also a member of the research group Eastern Europe at the University of Vienna.Moderation:Marylia Hushcha, Researcher and Project Manager at the IIPThe episode was recorded on 18 May 2026.

It can feel easy to tote up the costs of having a difficult conversation about something important. It can seem overwhelming. It's tempting to decide that we should just live with the status quo. We should add up the costs of doing nothing.  And then compare the costs.  Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  

Send Wilk a text with your feedback! (incoming msgs only - I can't reply) Michael Lee is a professor of communication and the director of the Civility Initiative at the College of Charleston. He came to civility work through competitive debate—and found that debate, at its best, is deeply connective and dialogic. In this conversation, Michael and Wilk explore what's really going on when people avoid disagreement, and why that silence is often more damaging than conflict. They dig into the nervous system roots of fight, flight, freeze, and fawn—and how those responses show up in everyday conversations, especially online. Michael makes a sharp distinction between healthy stress and distress, arguing that real growth requires exposure to discomfort, not protection from it. One of the episode's most powerful ideas: people confuse conversation with complicity. Michael unpacks why that conflation is so common and what tools—perspective-taking, norm-setting, reciprocity—can help us move past it. And he reminds us that the stranger you're afraid to talk to is more likely to become a friend than an adversary. If you've ever felt like civility is code for “stay quiet,” this conversation is for you.Learn more about and connect with Michael Lee by getting the full show notes for this episode at www.DerateTheHate.com. The world is a better place if we are better people. That begins with each of us as individuals. Be kind to one another. Be grateful for all you've got. Make every day the day that you want it to be!Please follow The Derate The Hate podcast on:Facebook, Instagram, Twitter(X) ,  YouTube Subscribe to us wherever you enjoy your audio or from our site. Please leave us a rating and feedback on Apple podcasts or other platforms. You can share your thoughts or request Wilk for a speaking engagement on our contact page: DerateTheHate.com/ContactThe Derate The Hate podcast is proudly produced in collaboration with Braver Angels — America's largest grassroots, cross-partisan organization working toward civic renewal and bridging partisan divides. Learn more: BraverAngels.orgWelcome to the Derate The Hate Podcast!*The views expressed by Wilk, his guest hosts &/or guests on the Derate The Hate podcast are their own and should not be attributed to any organization they may otherwise be affiliated with.

The spaces we spend time in either stress or calm us. Or maybe they feel fully neutral. Our day-to-day setpoint in the environment where we live our lives sets us up for conflict prevention and resolution “readiness”.  We can easily overlook the environment we are in precisely because we live in it.  Taking a moment to step back and really think about the spaces we inhabit can help reduce stress and encourage a sense of calm. When we do that, we are helping ourselves to be better equipped to avoid unnecessary conflicts and to more easily handle those that appear. Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/    

Hi friend! We cannot tell you that you will never experience conflict in marriage but what we can tell you is that if you know how to manage conflict or disagreements better, it will benefit your marriage. This will save you more time and energy not just in the present moment but also in the long run. This is why in this episode, I will be sharing 5 essential things to know for better conflict management in marriage so you can enjoy a closer and more connected relationship.    So get Ready...Set...Tune in to listen to find out more!   Links mentioned in this episode   Understanding Conflict in Work – Meaning, Phases, Resolutions by Management Study Guide https://www.managementstudyguide.com/understanding-conflict.htm#   ............................................................................................................................

SEASON FOUR!!!I took a longer hiatus than expected, but trust me when I say it was for the best. In this first episode back after ~5 months, we close out the theme of setting boundaries that has been prevalent across the previous 3 seasons.First, we chat a bit about December festivities and my New Year's trip from hell in Orlando. Next, I dive into the lessons I learned as I fully embrace my "villain era" and tackle training all my "Pokémon" in my life (just listen, it'll make more sense when you get there). Lastly, I share about how all of the friendship storms and breakups led to the most beautiful core memory I have thus far sitting under the Do Lab trees at Coachella with my (hopefully) forever chosen family. 

Sarah Walker joins me to talk about the role that our homes play in our day-to-day wellbeing. Sarah describes how interior design can support rest, focus, and recovery in our homes.  And we talk about planning for the evolution that families go through over time and how to plan spaces that will be welcoming to all generations, whether short-term visitors, permanent residents, and in-between.         You can learn more about Sarah's work – and see some beautiful spaces – at https://nuanceinteriors.com/. You can follow her company on Instagram here: @nuanceinteriors.  She can be found on LinkedIn here:  https://www.linkedin.com/in/sarahplattwalker/ Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  

We've been encouraged to embrace active listening. Sure. But we need to be genuine, not engaging in actions or behaviors that aren't ours.  It's not helpful to adopt gestures that we have been told to use, yet feel foreign to us.        Not only do you run the risk that I will see through your acting, but some of your focus will be devoted to the acting – not to the actual listening.        What should we do?        Of course, look at someone when they are speaking, but don't stare them down.         Of course, listen – with patience. With the right level of eagerness.         Yes, nod your head when you are understanding the point someone is making.  (Which is not necessarily the same as agreeing.) But don't fake it. Faking positive body language is similar to faking an apology. Neither is a good idea.   

Why quit while you are behind? Because if you continue the fight, you may dig a deeper hole for yourself. Possibilities for a small loss can become a bigger one when those with the upper hand become angry or frustrated. Because you may say or do things that brand you a sore loser. Because the sting of the experience can become greater for the other person without lessening your own pain. And if you will be in a continuing relationship, consider what you can learn from this loss. There can be similar disagreements down the road. Can they be resolved more easily, more quickly, or less painfully down the road? If the relationship is important to you, preserve as much of it as you can. And avoid creating unnecessary lasting damage. Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  

In today's episode, you'll discover: The neuroscience behind techniques to quiet the brain's emotional centers, allowing you to manage strong, angry emotions while remaining calm. How to apply emotional literacy and de-escalation skills in any volatile situation in 90 seconds or less. The importance of empathy and how you may have a cultural misunderstanding of what empathy really is. To support these three takeaways, I chose a quote from Shifu Kanishka Sharma: "You train to become a Warrior, not a fighter.  The Warrior knows the hell he can let loose, so he chooses the path of peace and respect." About Doug Noll: After a 20-year, highly successful career as a commercial trial lawyer, Doug earned his Master's in Peacemaking and Conflict Management and became a high-conflict mediator/peacemaker. (As a Distinguished Fellow of the International Academy of Mediators, he is recognized among the top commercial mediators globally.) In 2010, at the request of a small group of women serving life and long-term sentences at what was then the largest and most violent women's prison in the world, Valley State Prison for Women in Chowchilla, CA, Doug and his colleague, Laurel Kaufer, began Prison of Peace. How to Get in Touch with Doug Noll: Website: https://dougnoll.com/   Email:  doug@dougnoll.com Gift: https://dougnoll.co/enlightenment Stalk me online! Linktr.ee: https://linktr.ee/conniewhitman Communication Style Assessment (CSA)™:  https://changingthesalesgame.com/communication-style-assessment/ Subscribe to the Enlightenment of Change podcast on your favorite podcast streaming service or YouTube.  New episodes are posted every week. Listen to Connie explore new sales and business topics or address problems you may have.  

It's not always easy to quit while you are ahead. But, when ongoing relationships matter, it's worth the effort. How to do it? First, keep a laser focus on the prize. Not the peripheral issues. Let them go. Next, think ahead of time how the “win” might role out. Consider, individually and within a faction, how to respond – including by saying nothing. Adopt a long view.  Try to accept a win graciously. Allow everyone to move on. When emotions are high, keep words and actions in check, and allow some healing to begin.  Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/    

Sherri Noxel joins me today to talk about the challenges of family farms. These family businesses encounter the familiar ones – including the role of nonfamily employees, succession planning, and addressing legacy issues. They also face circumstances not commonly found in other industries, most importantly, their special connection to the land where they work and, frequently, also live. You can learn more about Sherri and her work here:  https://www.enterprisinggenerations.com/ Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/       

Whatever your message, the manner in which you deliver it is just as important.You found the right words. You picked the right time to say them. You even tailored them to your audience. Why did your message fall flat? “It's your tone,” says Jefferson Fisher.Fisher is a trial attorney, New York Times bestselling author, podcast host, and one of the most-followed experts in communication today. From handling high-stakes communication in the courtroom to navigating everyday conversations, he says successful messaging isn't just about what you say, but how you say it. “It's not your words, it's your tone,” he says, “The words might be right, but the way you [say them] — that's what ends up controlling the day. Tone controls everything.”In this episode of Think Fast, Talk Smart, Fisher and host Matt Abrahams explore how to set the right tone in all kinds of communication. Whether you're navigating conflict, giving and receiving feedback, or just trying to connect, Fisher offers practical techniques for ensuring the manner of your communication matches what you mean.Episode Reference Links:Jefferson FisherJefferson's Book: The Next Conversation WorkbookJefferson's Podcast: The Jefferson Fisher PodcastEp.228 Negotiate Your Way to Success: Empathy, Mirroring, and Labeling Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:28) - Stop Winning Arguments (04:02) - Ask, Don't Persuade (04:33) - Defuse Tension Fast (05:40) - Read the Room (07:36) - Observing vs. Absorbing (09:08) - Framing Conversations (11:21) - Fix Digital Communication (13:01) - Improve Your Tone (15:53) - Break People-Pleasing (17:18) - Setting Clear Boundaries (20:54) - The Final Three Questions (23:55) - Conclusion  ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.This episode is sponsored by Grammarly. Let Grammarly take the busywork off your plate so you can focus on high-impact work. Download Grammarly for free today Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

We can have very different views about  charitable giving and that can lead to conflict. Magic, easy answers will be elusive. But a few reminders can help. Know your own priorities and values and be true to them.       First, don't be the passionate supporter who becomes the pushy one. If you are on the receiving end of the pushiness, you can decline politely – and completely. Or you can choose to give a more modest amount; in some situations –especially alumni giving – the percentage of eligible donors who contribute is important.       If the cause is one you don't want to support at all because you just aren't onboard, you can keep the lines of communication open. Perhaps you will learn more about the issue or group and reconsider.       If you find the cause to be in conflict with your values, you can choose to state that. You can choose simply not engage. Or you can think about other options.  Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/        

How to Lead Through Constant Change Without Losing Your Best PeopleYour best people are being recruited right now. Not because they're unhappy, but because someone out there is persistent enough to keep calling until they say yes. If the only thing holding your team together is inertia, this episode is going to hit different.Our guest is Borja Cuan, of Four15 Digital, who has been on both sides of this leadership challenge.He joined a startup as employee #29, survived eight years of layoffs, mergers, and uncertainty, and built his own agency, Four15 Digital into a Google Premier Partner over two decades. What he shares in this conversation isn't theory. It's a tested philosophy for keeping teams aligned, motivated, and loyal when nothing around them is guaranteed.

Fundamentally, it's best to avoid a conflict.  We are not required to form judgments about other people's spending. We can let that go and focus on other things. And if we do form judgments, we can keep them to ourselves. Both because we don't know everything and because it's not our job to judge.  Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/    

We can have attitudes about other people's income sources.  And we can consider if and how we share our thoughts. Going back to my most recent guest, Natalie WagnerWillis: we need to be clear on our own priorities and values. How they apply to us internally, and how they connect us to others. Just labelling the other perspectives as wrong is unhelpful. Better to have both a clear understanding of one's one perspective and an openness to learning about the perspectives of others. Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/      

Summary In this episode, Andy talks with Brett Harned, founder of the Digital PM Community and the Digital PM Summit, and author of Project Management for Humans: Helping People Get Things Done. Brett has spent years coaching project leaders and helping organizations rethink what project management really is. His core conviction: the human side of the work is not a nice-to-have. It is the work. In this conversation, you'll hear how Brett fell into project management and what early experiences shaped his perspective on people and projects. You'll learn the patterns he sees repeated across teams and industries, practical habits for when projects feel messy or start to drift, and why he believes project management is a leadership role that most organizations still undervalue. Brett also shares his candid take on AI, what it can and cannot do for project leaders, and what advice he would give his younger self. If you lead projects or teams, whether or not you have a PM title, this episode is for you! Sound Bites "Often with PMs, it's finding or receiving or feeling the permission to lead like a human instead of like a machine or a robot." "Projects fail because conversations didn't happen or they happened way too late." "Project management is a leadership role and too often organizations don't see it as a leadership role the way that they should." "Project managers are quietly carrying emotional labor that no one really acknowledges." "You can't earn trust by being invisible." "The role has become less about task tracking and more about judgment, good communication and trust building." "If you call people on your team resources, they have every right to call you overhead." "Slowing conversations down before speeding up the work is like the biggest thing." "Drift isn't usually about effort. It's about misaligned understanding." "AI is not going to replace a really good leader." "AI is great at admin. It's terrible at the leadership stuff. It can't read the room, it can't navigate tension, it can't earn trust." "Say the thing now. Saying something early is almost always safer than saying it too late." "The job of a project manager isn't to absorb chaos. It's to make it a conversation." "Caring about people and building relationships is a skill, and it's a skill that's necessary for this career." Chapters 00:00 Introduction 01:52 Start of Interview 01:57 How Brett Describes What He Does 03:29 When the People Side Became Clear 06:52 Patterns Across Teams and Organizations 10:32 How Expectations of the PM Role Have Changed 12:28 The Impact of Remote and Hybrid Work 15:26 Practices for When Projects Feel Messy 18:20 How to Name What Is Happening Out Loud 21:30 A Question for When Projects Start to Drift 23:43 How AI Will and Won't Change the PM Role 25:50 Practical Ways Brett Uses AI 30:21 Advice to Younger Brett 33:40 How PM Skills Show Up Outside of Work 35:58 The PM Squad and Same Team Partners 38:01 End of Interview 38:22 Andy Comments After the Interview 41:30 Outtakes Learn More You can learn more about Brett and his work at SameTeamPartners.com and BrettHarned.com. For more learning on this topic, check out: Episode 336 with Clint Padgett. During the interview with Brett, Andy mentioned the weakness of using only percent complete or status colors. That's something Clint and Andy talked about in episode 336. Episode 99 with Mike Roberto. The topic of conflict came up several times in this discussion. In episode 99, Mike and Andy talk about managing the tension between conflict and consensus. It's a discussion worth hearing, especially if you grew up thinking conflict is mostly a negative. Episode 500 with Steve Brown, former Google DeepMind futurist. Andy and Steve talk about AI and the future of work, and it's a discussion highly recommended for anyone leading projects today. Chat with PMeLa You can chat directly with PMeLa—the podcast's AI persona—to get episode recommendations and answers to your project management and leadership questions. Visit PeopleAndProjectsPodcast.com/PMeLa to chat with her. Pass the PMP Exam If you or someone you know is thinking about getting PMP certified, we've put together a helpful guide called The 5 Best Resources to Help You Pass the PMP Exam on Your First Try. We've helped thousands of people earn their certification, and we'd love to help you too. It's totally free, and it's a great way to get a head start. Just go to 5BestResources.PeopleAndProjectsPodcast.com to grab your copy. I'd love to help you get your PMP this year! Join Us for LEAD52 I know you want to be a more confident leader–that's why you listen to this podcast. LEAD52 is a global community of people like you who are committed to transforming their ability to lead and deliver. It's 52 weeks of leadership learning, delivered right to your inbox, taking less than 5 minutes a week. And it's all for free. Learn more and sign up at GetLEAD52.com. Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Project Management, Leadership, Team Dynamics, Communication, Emotional Labor, Human-Centered Leadership, Conflict Management, AI, Future of Work, Stakeholder Management, Psychological Safety, Remote Work, Project Recovery The following music was used for this episode: Music: Echo by Alexander Nakarada License (CC BY 4.0): https://filmmusic.io/standard-license Music: Synthiemania by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

Most organizations take their best performer, hand them a title, and call it a promotion. What they don't tell that person is that everything that made them great at their job is now working against them. In this first installment of a two-part conversation, Jamie sits down with Matt Whitehead — Chief Ancillary Officer at Your Health — to explore one of the most overlooked transitions in healthcare leadership: the shift from being an exceptional doer to becoming a leader others will actually follow. In this episode: Why the moment Matt stepped into his first nursing home administrator role cracked the foundation of everything he thought he knew about leadership The dangerous myth that new leaders walk in as "instant experts" — and how that belief causes their teams to start managing them Why the dopamine hit of checking things off a to-do list disappears in leadership, and what you have to build to replace it How to delegate without losing your mind — and why being crystal clear on outcomes matters more than anything else Why conflict is never a problem to be eliminated — it's information to be used This episode is for every high-performer who has stepped into a leadership role and felt the ground shift beneath them. You're not alone — and it's not a flaw. It's the beginning. www.YourHealth.Org

People keep writing obituaries for organic content. And every time, communicators chase the paid shortcuts instead of doing the work. Now, as AI-generated content floods every platform, those who abandoned organic are realizing they have nothing to fall back on. In this episode of The Trending Communicator, host Dan Nestle sits down with Dorien Morin-van Dam, owner of More in Media and host of the Strategy Talks podcast, to dig into whether an organic-first philosophy can survive the AI era. With over 15 years of experience in community building and social media strategy—plus an Agile Marketing certification—Dorien has spent her career defending organic content not as nostalgia, but as strategy. From the early days of Facebook groups in Myrtle Beach to Reddit brand management and the community-first model flipping the old course-then-community approach on its head, Dorien and Dan explore what systematic approaches to content actually look like when everyone has access to the same generative tools. They dig into why brands that leaned too hard on AI are already feeling the reckoning, and why live content may be the last frontier that nobody can fake. Listen in and hear about... Why community is the ultimate expression of organic strategy The shift from course-first to community-first business models How community content is reshaping brand reputation and AI search visibility Why live content is the new competitive moat against AI The difference between being creative and becoming a creator Notable Quotes from Dorien Morin-van Dam "Anything that you don't pay for is organic. So if you're still talking to people, organic is not dead." "If you have a thought in your mind, you wake up at 4am and you think about something in your business—that is a LinkedIn post. That is something that AI can't do." "Creating something because you think it's a good business opportunity—creating a community around that, it's going to tank because you're not authentic." "That's the last frontier. You can't copy me live. You can make an AI avatar, but you're not going to have my thoughts live unless I'm there." "The worst strategic mistake that you can make is trying to be something that you're not. And that's the downfall—we're seeing people using AI improperly, and it's all crumbling down." Resources and Links Dan Nestle Lilypath | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Dorien Morin-van Dam More in Media | Website Strategy Talks | Podcast Dorien Morin-van Dam | LinkedIn Timestamps 0:00:00 Organic Content's “Death” and Industry Shifts0:05:40 Early Days of Community Building and Facebook Groups0:12:27 Reddit Community Management and Brand Authenticity0:19:59 Evolution of Community Strategy and Content0:24:47 Starting and Growing Communities: Goals & Authenticity0:30:10 Brand Support, Community Catalysts, and Influencer Dynamics0:36:27 Community vs Followers; PR, Marketing, and Strategy Integration0:42:20 C-suite Ownership of Origin Story and Business Strategy0:49:28 Connecting Community Leadership with Target Audience0:56:08 Life Experience, Conflict Management, and Community Leadership1:00:28 Human Creativity vs AI; Going Live and Authentic Engagement1:06:40 Final Advice: Authenticity, Building Sustainable Communities (Notes co-created by Human Dan, Claude, and Castmagic) Learn more about your ad choices. Visit megaphone.fm/adchoices

Natalie WagnerWillis is my guest.  Natalie is a certified money coach and Finologist. Her father, Dick Wagner, was the original Finologist. Natalie shares her origin story and how she has developed and refined her own understanding of how we can better understand our internal relationship with money andour connection with the rest of the world through the exchange of money.  You can learn more about Natalie's work, try a money type quiz, and more at her website: https://vitalfinancials.com/ .  You can find Natalie on LinkedIn here: https://www.linkedin.com/in/natalie-wagnerwillis-bb31502b/ Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/    

The International Academy of Collaborative Professionals offers this definition: “Collaborative Practice is a voluntary dispute resolution process in which parties settle without resort to litigation.”  “Each party must be represented by a lawyer whose representation terminates upon the undertaking of any contested court proceeding.” https://www.collaborativepractice.com/ On the face of it, this sounds a lot like mediation. How is it different? Most important, mediation involves an impartial third party, a mediator. Attorneys may or may not be present. In Collaborative Practice, there is no mediator. And attorneys are always present. In fact, the key point is that everyone agrees at the beginning that each party will have a lawyer whose representation will end if anyone starts an adversarial court case. Mediations do not have that provision. Although Collaborative Practice is most known in divorce proceedings, it can be used in other areas. Siblings may be at odds over estate settlement questions.  Courts will focus on legal issues. Yet the emotional piece is important, too.  Other fields where emotions can run high and jeopardize sound decision-making can also benefit from Collaborative Practice.  Serious workplace disputes and business ownership issues, in particular, are candidates. Collaborative Practice is an additional tool to help resolve disputes. It doesn't replace mediation, conflict coaching, arbitration, or litigation. It is an option.  Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/        

The Epstein Files is one of the biggest stories in the world... and it isn't. In our latest, we dive into the media coverage of the Epstein Files with professor of media studies Nolan Higdon(@NolanHigdonCML).Bio//Nolan Higdon is a political analyst, author, host of The Disinfo Detox Podcast, lecturer at Merrill College and the Education Department at University of California, Santa Cruz, and Project Censored Judge. Higdon's popular Substack includes the bi-weekly Gaslight Gazette, which chronicles important and well-researched examples of disinformation, character assassination, and censorship in the United States. Higdon's areas of concentration include critical AI literacy, podcasting, digital culture, news media history & propaganda, and critical media literacy. He is the author of The Anatomy of Fake News: A Critical News Literacy Education (2020); Let's Agree to Disagree: A Critical Thinking Guide to Communication, Conflict Management, and Critical Media Literacy (2022); The Media And Me: A Guide To Critical Media Literacy For Young People (2022); and Surveillance Education: Navigating the conspicuous absence of privacy in schools(Routledge). Higdon is a founding member of the Critical Media Literacy Conference of the Americas. Higdon is a regular source of expertise for CBS, NBC, ABC, The New York Times, and The San Francisco Chronicle.-------------------------

From the website of the International Academy of Collaborative Professionals: “Collaborative Practice is a voluntary dispute resolution process in which parties settle without resort to litigation.”  The key point:  “Each party must be represented by a lawyer whose representation terminates upon the undertaking of any contested court proceeding.” That written agreement is essential. https://www.collaborativepractice.com/ Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/      

Janice Gross Stein is the Belzberg Professor of Conflict Management and Founding Director of the Munk School of Global Affairs and Public Policy at the University of Toronto. In this week's conversation, Yascha Mounk and Janice Stein discuss whether rational choice theory has led us astray in understanding political behavior, why voters have lost interest in nuclear deterrence, and why cooperation, not rationality, is important in global politics. If you have not yet signed up for our podcast, please do so now by following this link on your phone. Email: leonora.barclay@persuasion.community Podcast production by Mickey Freeland and Leonora Barclay. Connect with us! Spotify | Apple | Google X: @Yascha_Mounk & @JoinPersuasion YouTube: Yascha Mounk, Persuasion LinkedIn: Persuasion Community Learn more about your ad choices. Visit megaphone.fm/adchoices

Peter Johnson joins me today. We talk about his book, The Little Book of Family Treasure: Building Family Connection, Well-Being, and Legacy.And Peter explains how collaborative practice, more commonly known in the field of divorce, brings great value to the area of trusts and estates. You can learn more about Peter's work here: https://pwjohnson.com/Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/ 

Join us March 4 for a free web class with Matt Risinger on attracting reliable staff during a skilled labor shortage. Register now: https://trybta.com/HIMR26To learn more about Breakthrough Academy, click here: https://trybta.com/EP260 Take our five minute quiz and get a custom Contractor Growth Scorecard: https://trybta.com/DL260 Going into business with a partner is one of the most exciting decisions you can make, but knowing how to resolve cofounder conflict is critical if you want that business to survive. In this episode of Contractor Evolution, Dr. Matt Jones (founder of Cofounder Clarity) joins us to break down why business partnerships fail and, more importantly, how to fix them. We dive deep into the psychology of entrepreneurship and the unique challenges that come with shared leadership. If you've ever struggled to see eye-to-eye with your business partner, or you feel like you're speaking different languages, this episode is your roadmap to a healthier, more functional relationship.In this episode, we cover:The critical questions you MUST ask before starting a business with someoneThe 3 "languages" cofounders speak (and why mismatches cause endless arguments)How to have conflict conversations that actually resolve issuesStrategies to anticipate partnership hurdles before they destroy the businessCheck out Cofounder Clarity to learn more about Dr. Matthew's work: https://cofounderclarity.com/ 00:00-Intro01:20-How the Guest Got Into Co-founder Relationships and Conflict Management04:51-Biggest Blind Spots When Selecting a Partner11:08-Big Questions to Ask Before Going into Business Together12:17-Managing Decision-Making and Management Structure Conflict17:32-Deeper Dynamics Fuelling Conflicts in Businesses22:58-Navigating Conflicts Properly40:52-Handling Conflict in Unique Partnership Situations

Summary In this episode, Andy talks with Joe Ferraro, host of the One Percent Better podcast and a coach who helps leaders have stronger conversations when the stakes are high. If you lead projects, you know how quickly a meeting, a status update, or a feedback moment can either build trust or quietly drain it. Joe shares small, practical moves that make conversations more memorable and more useful. You will hear why being "good at talking" is not the same as being good at conversation, and how preparation can be a generous act toward the other person. They also discuss how to avoid default, predictable questions, how to turn a one-way presentation into something more interactive, and how to keep your composure when you feel defensive. Joe even offers a simple technique for pressure testing ideas without starting a fight, plus a listening cue you can use the next time you feel tempted to jump in. If you're looking for insights on having better conversations that save projects and strengthen relationships, this episode is for you! Sound Bites "And you know what's a great barometer there is for people listening to ask themselves on a daily basis? How many questions do they ask?" "But the reality is a generous conversation is one where you're prepared." "And the easiest path, the simplest path is to ask more questions and then listen, like your life depends on it." "The human ear driving, or on the treadmill or in a board meeting doesn't want to hear the same length answer every time from Andy or Joe or Sheila." "If you feel like you're bursting at the seams and you need to share something, that's when you know to hold it in and to focus on them." "I teach people the technique of inserting devil's advocate, where you, you don't wanna necessarily become the villain, but you say, you know, Andy, you know, it's a great point." "But when I go back to, to Mitch Albom one time, he paused seven seconds before I asked him, before he answered the question." "If you have a recorded conversation, simply ask it to pull out every question that was asked." "My favorite question to ask is the one that I think will elicit the best response for what I'm interested in learning in this moment." Chapters 00:00 Introduction 01:44 Start of Interview 02:04 When Conversation Became More Than Talking 04:32 Curiosity as a Practical Advantage 05:47 Sending Questions Ahead of Time 06:49 Why Most Real Conversations Feel Like Improv 07:40 A Recent Conversation Joe Still Thinks About 09:44 What Makes a Conversation Actually Memorable 11:14 How Joe's Background Shaped His Approach 12:47 Breaking the Habit of Predictable Answers 13:54 The Risk of Chasing "Standard" Questions 15:16 Using Recording as a Growth Tool 16:29 How to Build Better Listening Discipline 18:38 Turning a One-Way Presentation Into Conversation 20:12 What to Do When You Need Real Buy-In 21:44 The Listening Cue to Use When You Want to Jump In 23:34 Helping Others Feel Heard Without Hijacking the Moment 24:30 Staying Composed When You Feel Defensive 27:27 Using "Devil's Advocate" Without Becoming the Villain 30:15 When the Best Move Is to Pause 32:25 How to Ask Questions That Create Better Stories 33:43 The Question That Fits the Moment 36:19 What Joe Thinks People Get Wrong About "Small Talk" 39:12 Interviewers Joe Thinks More People Should Study 45:13 Using AI to Improve Your Conversations 49:20 What Joe Sees Changing in Communication Skills 50:00 Helping Kids Build Conversational Stamina 53:26 Where to Learn More About Joe 54:42 End of Interview 55:08 Andy Comments After the Interview 57:56 Outtakes Learn More You can learn more about Joe and his work here: OnePercentBetterProject.com Joe on X Joe on LinkedIn For more learning on this topic, check out: Episode 380 with Monica Guzman. It's about navigating stressful conversations with people you don't agree with. Episode 284 with Peter Boghossian. It's another episode on conversations that seem impossible. Think of difficult bosses and other stakeholders. Episode 195 with Celeste Headlee. She's an NPR anchor who first introduced me to the idea of conversational narcissism. Pass the PMP Exam This Year If you or someone you know is thinking about getting PMP certified, we've put together a helpful guide called The 5 Best Resources to Help You Pass the PMP Exam on Your First Try. We've helped thousands of people earn their certification, and we'd love to help you too. It's totally free, and it's a great way to get a head start. Just go to 5BestResources.PeopleAndProjectsPodcast.com to grab your copy. I'd love to help you get your PMP this year! Join Us for LEAD52 I know you want to be a more confident leader, that's why you listen to this podcast. LEAD52 is a global community of people like you who are committed to transforming their ability to lead and deliver. It's 52 weeks of leadership learning, delivered right to your inbox, taking less than 5 minutes a week. And it's all for free. Learn more and sign up at GetLEAD52.com. Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Communication, Difficult Conversations, Active Listening, Stakeholder Management, Leadership Presence, Psychological Safety, Meeting Facilitation, Coaching, Feedback, Influence, Conflict Management, Relationship Building The following music was used for this episode: Music: Summer Morning Full Version by MusicLFiles License (CC BY 4.0): https://filmmusic.io/standard-license Music: Energetic Drive Indie Rock by WinnieTheMoog License (CC BY 4.0): https://filmmusic.io/standard-license

Problems start when we make false assumptions about entire generations, entire cohorts, and the individuals we meet who fall into one of them.So, what to do about it?First, recognize what we are doing. Next, take a moment to consider why people in that generation or cohort might tend to have the viewpoints they do. Consider how you can take into account this different perspective. Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  

We hear plenty of stereotypes about generations. In cohort theory, the emphasis is not on rigid boundaries set by birth years, but on shared experiences. Generations and cohorts themselves don't necessarily get us into trouble. False assumptions do.Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/ 

David Russell joins me today. We talk about his book, Bridging the Generational Divide: Generational Perspectives on Money. David says that his book is intended as a guide for advisors who are navigating family wealth, values, and conversations across generations.         I say that it has valuable insights for anyone interested in these challenges. Advisors who are not financial advisors, family members, and others.        One of my favorite takeaways is the idea that our perspective is shaped not only by our age in years, but also by life events and world events.         You can reach David at his website: https://wealthandhonor.com/ Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/. Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/        

On a cold January day in South Carolina, Jamie and Matt Staub unpack why focus is one of the most underrated leadership skills—especially in healthcare, where everything can feel urgent. They break down how leaders decide what deserves attention, how to “push pause” on non-emergencies, and why coaching people through problems is often more effective than absorbing them. The conversation also explores decision fatigue, the difference between being busy and being focused, the role of habits (including insights from Atomic Habits), and how boundaries protect the work that actually moves the mission forward. Along the way, they normalize attention struggles, reframe “failure” as part of growth, and offer practical ways to stay aligned to goals without losing empathy or accessibility.

The direct ones are, well, direct. They are easy to see. Who wouldn't be offended?  Indirect triggers are trickier. If I know the other person well, I may have a good guess at their indirect triggers. I can try not to create problems. I can consider those indirect triggers when I speak or don't – or act or don't.If I don't know the other person well, and I inadvertently hit an indirect trigger, I may know immediately, or not so soon. I could just assume that the other person is overreacting for no reason. That assumption doesn't help either of us.  Instead, we can take a breath, consider the possibility that I have unintentionally hit a nerve and give a little grace. Better for both of us.  Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  

Dr. Mitch Abrams joins me to talk about his book, I'm Not F*cking Angry!: adjust the flame to get what you want and need.  We discuss the distinction between anger and aggression, and our perceptions of aggression vs. assertiveness.  Plus, some helpful insights about apologies: as the person offering one and as the person on the receiving end. You can learn more about his work and contact him through his website: https://drmitchabrams.com/Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/   

My most recent guests, Alice Driscoll and Louise van Haarst, talked with me about their book, Smart Conflict: How to have hard conversations at work. They introduced their Five R Model: Reflection, Regulation, Readiness, Response, and Repair. The very words “caught off guard” set the tone. You are on defense. It's a difficult conversation. Because you didn't see this coming, you do not have a response prepared for this particular situation.  Alice and Louise have some sound advice: be ready with a (my phrasing) “I'm not ready” type of response. Set yourself up to be ready to take a pause and engage your mind and not just your emotions.Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/   

In this podcast episode, host Favour Obasi-Ike sits down with international conflict management expert Dr. Nashay Lowe to reveal how AI can serve as the ultimate mirror, reflecting our hidden biases and transforming how we communicate.Episode SummaryThis conversation delves into the strategic importance of understanding Artificial Intelligence not merely as a technological advancement, but as a transformative tool for enhancing professional communication, streamlining problem-solving, and fostering profound self-reflection. Dr. Nashay Lowe guides us through the necessary mindset shift required to harness AI's power, moving beyond skepticism to see its potential as an indispensable partner in complex human endeavors.The discussion charts a journey from initial resistance to a nuanced appreciation of AI's role in the modern workplace. Favour Obasi-Ike and Dr. Nashay Lowe dissect the common fear that AI will replace human jobs, reframing the technology as a "power tool" that augments human capability rather than rendering it obsolete.Dr. Nashay Lowe states that the real professional risk isn't being replaced by AI, but by a colleague who masters it. The conversation culminates in a powerful central metaphor: AI as an objective mirror. As Dr. Nashay Lowe states, "Conflict reveals who we are, it doesn't create our divisions it reflects them." In the same way, AI offers a unique ability to reflect our communication patterns and strategic gaps without the inherent lens of a human observer.Ultimately, the episode reveals that AI's effectiveness is entirely dependent on human guidance. Through skillful prompting, critical questioning, and a commitment to ethical use, professionals can leverage AI to see their challenges, and themselves, with unprecedented clarity. This episode provides a compelling roadmap for anyone looking to integrate AI thoughtfully into their work.These are the essential insights you need to navigate this new landscape.Key TakeawaysThis section distills the most critical and actionable insights from the conversation with Dr. Nashay Lowe. These takeaways serve as foundational principles for any professional seeking to adapt to and thrive in an increasingly AI-integrated world, transforming a complex technology into a practical asset for growth and efficiency.AI is an Evolutionary Tool, Not an EnemyResisting AI is akin to resisting the adoption of computers or smartphones—a futile effort against an inevitable technological evolution. The true professional threat is not being replaced by AI itself, but by someone who masters AI as a tool to work more efficiently and effectively. Adaptation is no longer optional; it's a core professional competency.AI Serves as an Objective MirrorThe most powerful application of AI in subjective fields like conflict management is its ability to act as a mirror to our own communication patterns, biases, and choices. By analyzing language and scenarios without a human's inherent emotional or experiential lens, it can reveal subtle tensions, repetitive biases, and strategic blind spots that we might otherwise miss.Human Input Dictates AI OutputThe value of AI is not in the technology alone, but in the user's ability to guide it. Dr. Nashay Lowe emphasizes the necessity of iterative prompting, asking critical questions, and providing specific context to achieve nuanced results. A generic prompt yields a generic answer; a thoughtful, challenging prompt unlocks a deeper level of analysis and creativity.AI Can Augment, But Not Replace, EmpathyWhile AI lacks genuine consciousness or empathy, it serves as an invaluable diagnostic tool. Dr. Nashay Lowe powerfully argues that AI can remind us where empathy is missing in our strategies and communications. It can highlight a failure to consider another perspective or identify language that lacks warmth, prompting the human user to inject the necessary emotional intelligence.The User is the Ultimate Guardian of PrivacyAs AI systems become more deeply integrated with our personal and professional data streams, the user's responsibility grows exponentially. The conversation highlights the valid paranoia around connecting AI to sensitive information. The key takeaway is that the user must proactively manage data connections and maintain confidentiality, for instance, by using anonymized scenarios rather than identifiable information.These core principles provide a framework for leveraging AI not just as a machine, but as a partner in professional development.Detailed Episode Timestamps & NotesThis structured guide provides a detailed breakdown of the episode's key moments and discussions. Use these timestamps to navigate directly to the topics and insights that are most relevant to your professional journey.[00:00:00] Introduction: The Power of Human ConnectionHost Favour Obasi-Ike and Dr. Nashay Lowe reflect on their meeting in Las Vegas, emphasizing how valuable real-world, in-person connections are for creating professional opportunities, including this very podcast episode.[00:02:15] Meet Dr. Nashay Lowe: Proactive Strategy Over Reactive Problem-SolvingDr. Nashay Lowe outlines her background in international conflict management and her current mission. She applies global frameworks to local conflicts in academic and nonprofit sectors, aiming to shift leaders from "putting out fires" to implementing proactive strategies. Her goal is to create long-term, healthy habits rather than relying on ineffective "one-off" workshops.[00:04:30] Navigating AI Skepticism: A Necessary Mindset ShiftDr. Nashay Lowe addresses the common resistance to AI, framing it as a crucial mindset shift. She draws parallels to the initial skepticism surrounding cell phones and computers, arguing that AI is an evolving tool that will inevitably become integrated into every aspect of our lives. Adaptation is key.[00:06:45] The AI & Human Partnership: More Power Tool, Less ReplacementThe conversation reframes AI not as a replacement for humans, but as a tool that enhances efficiency. Dr. Nashay Lowe shares a powerful analogy from her partner, comparing the evolution of work to building a house with a hammer and nail versus a power tool, the goal is the same, but the right tool makes the process faster and more efficient.[00:10:10] AI in Conflict Management: Reflecting Our DivisionsThis segment explores the episode's central thesis. Dr. Nashay Lowe explains, "Conflict reveals who we are, it doesn't create our divisions it reflects them. And so artificial intelligence to me works much of the same way." She argues that AI can serve as an objective mirror in the subjective process of conflict resolution, identifying patterns and biases that a human mediator, operating through their own lens, might overlook.[00:14:00] The Emerging Frontier: AI as a Therapeutic ToolDr. Nashay Lowe notes the surprising trend of people using generative AI like ChatGPT for therapeutic purposes. She shares an anecdote about users having "meltdowns" on TikTok after a software update made the AI seem less "nice," underscoring the complex, human-like relationships people are beginning to form with the technology.[00:17:30] Using AI Responsibly: The Art of the PromptThis section focuses on the principle that AI's output is only as good as its input. Dr. Lowe explains the importance of prompting AI to challenge your assumptions ("Don't confirm what I'm already telling you") rather than simply validating them. Responsible use involves an iterative process of refining the AI's output with specific human feedback.[00:20:45] Privacy vs. Progress: The Security DilemmaDr. Nashay Lowe addresses the valid security and privacy concerns surrounding AI's integration with personal data like emails, calendars, and financial accounts. She contrasts this risk with a practical strategy for maintaining confidentiality in her work: using anonymized scenarios ("Person ABC") to analyze conflicts without exposing personally identifiable information.[00:25:00] Crafting Dialogue: A Masterclass in SpecificityDr. Nashay Lowe provides a masterclass on using AI to develop communication scripts. Her method involves giving the AI a specific persona ("You are a 25-year vet in conflict management") and, crucially, directing it to pull information from credible, specific sources like peer-reviewed journals. She continually refines the output with detailed feedback until it meets the desired tone and substance.[00:30:10] Dr. Lowe's Core Message: A Reminder Where Empathy is MissingDr. Nashay Lowe delivers her powerful final takeaway. She concludes that AI can never replace essential human qualities like presence, listening, or humility. However, its greatest strength is its ability to "hold a mirror to our communication patterns and ask without judgment, 'Is this how you're meant to show up?'"Learn more about this episode's insightful guest in the section below.About Our GuestThis episode features the expert insights of Dr. Nashay Lowe, a strategist dedicated to transforming how leaders approach conflict and organizational health.Dr. Nashay Lowe is a specialist in international conflict management who applies global frameworks to solve local challenges. She works primarily with academic and nonprofit leaders to help them shift from reactive problem-solving to building proactive strategies for long-term success. With a focus on creating healthier, sustainable habits within organizations, Dr. Nashay Lowe is currently exploring the cutting edge of her field by integrating Artificial Intelligence as a tool to foster more objective, effective, and positive change.Resources & Ways to ConnectConnect with Dr. Nashay Lowe:Website: https://www.loweinsights.comPodcast: The Resolution RoomInstagram: @loweinsightsLinkedIn: Nashay LoweNext Steps for Booking A SEO Discovery Call | Digital Marketing + Done-for-you SEO Services:>> ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Need SEO Services? 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My most recent guests, Alice Driscoll and Louise van Haarst, talked with me about their book, Smart Conflict: How to have hard conversations at work. They introduced their Five R Model: Reflection, Regulation, Readiness, Response, and Repair. Thinking about Response. There are times when you know the likely path a difficult conversation will take.  You may know the other person well. Or you may have had a variation of this conversation before. Or both. A prepared response can prevent us from feeling tongue-tied and then resorting to silence, or unhelpful body language, or blurting out something that will make matters worse.  And the very act of preparation is helpful, too. Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  

Parenting and addiction are not two words you want in the same sentence, but unfortunately, addiction happens, and thus, parents need to know the facts about it. The Inherited Pattern of Addiction Addiction isn't just about individual choices; it often stems from generational patterns and dysfunction. Many people facing addiction today can trace their struggles back to influences and events in their family history. The interplay of epigenetics and unresolved emotional issues can shape how children are raised and how they handle challenges, impacting their potential for addiction. Recognizing Warning Signs in Children Parents might wonder what the early indicators of their child's potential addiction could be. It's essential to pay attention to changes in behavior, such as shifts in interests, friend groups, or academic performance. Unexplained isolation, carrying certain items everywhere, or noticeable changes in physical appearance can also signal underlying issues. Always trust your instincts; if you suspect something, there's often a valid reason behind it. The Role of Anxiety and Emotional Neglect Balancing Boundaries with Understanding Handling Older Children and Adult Addiction Relapse During the Holiday Season Holidays can amplify stressors, leading to a spike in relapses. Increased pressure, financial strain, and family dynamics can overwhelm someone in recovery. Families can support their loved ones by keeping celebrations manageable and straightforward, and avoiding substances that might trigger a relapse. Planning and open discussions about expectations can alleviate holiday-induced anxiety, helping maintain sobriety. Faith as a Pillar in Recovery About Kim Castro Kim Castro is committed to helping individuals, families, treatment programs, and addiction counselors develop and grow. She utilizes cutting-edge treatment modalities to deliver a gold standard of clinical care. For over a decade, Kim was the Executive Director of Recovery Outfitters, Inc. Kim is a certified master's-level counselor and certified clinical supervisor who instructs counselors seeking or maintaining credentials. She earned a master's degree in Conflict Management and a bachelor's degree in psychology from Kennesaw State University. Kim is recognized as a Subject Matter Expert in the field of addiction, even helping to revise the international master's-level certification for addiction counseling. In addition, she integrates both Faith-based and Clinical approaches to addiction treatment. Website for Kim Castro Read the full show notes and access all links. Additional Resources Download Kim's Guide on Helping vs. Enabling Book Recommendation: Boundaries by Dr. Henry Cloud and Dr. John Townsend

For a masterclass in true bipartisanship, look no further than the guest list of Jeffrey Epstein! We all love a good conspiracy story, but it's often just business as usual for the class in power.Nolan Higdon – lecturer, media critic, and author of The Gaslight Gazette – is back for a deep analytical dive into the Epstein saga. Moving beyond true-crime sensationalism, Nolan and Steve frame the scandal as a stark case study in systemic class power, media complicity, and the mechanisms elite networks use to protect their own.The discussion hinges on several key points: evidence from released emails shows Epstein's role as a trans-partisan power broker, connecting figures like Trump and Clinton to finance (Les Wexner) and tech (Bill Gates, Peter Thiel).The media's failure to investigate is no accident. (Are we surprised?) It's a function of class interests acting to manage public perception and manufacture consent. The episode goes on to connect Epstein's documented interest in spyware and AI to a broader project of militarized surveillance for social control.Nolan Higdon is a founding member of the Critical Media Literacy Conference of the Americas, Project Censored National Judge, author, and lecturer at Merrill College and the Education Department at University of California, Santa Cruz. Higdon's areas of concentration include podcasting, digital culture, news media history, propaganda, and critical media literacy. He is the author of The Anatomy of Fake News: A Critical News Literacy Education (2020); Let's Agree to Disagree: A Critical Thinking Guide to Communication, Conflict Management, and Critical Media Literacy (2022); The Media And Me: A Guide To Critical Media Literacy For Young People (2022); and the forthcoming Surveillance Education: Navigating the conspicuous absence of privacy in schools (Routledge). Higdon is a regular source of expertise for CBS, NBC, The New York Times, and The San Francisco Chronicle.Find his work on Substack: nolanhigdon.substack.com@NolanHigdonCML on X

Alice Driscoll and Louise van Harrst join me today. We talk about their book, Smart Conflict: How to have hard conversations at work. Our conversation is in two parts. Last time, in Part 1, we covered the foundation for the contents of the book and discuss and overview of the five Rs of their model. This time, in Part 2, we continue with a deeper dive into those five Rs – noting that it is possible to jump in wherever it feels right to you in the moment. You can learn more about their work at their company website:     https://www.thepowerhouse.company/Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  

Celebrate our 250th episode with expert strategies that make tough conversations easier — and more meaningful.Some of the most meaningful shifts in how we communicate come from the moments that challenge us the most. In this special 250th episode of Think Fast Talk Smart, Matt Abrahams reflects on the insights that have shown him how conflict can become a catalyst for clarity, connection, and even compassion. From Amy Gallo's reminder that the “right kind of conflict” leads to better outcomes to Jenn Wynn's framework for calming our nervous system before stepping into a hard conversation and Julia Minson's HEAR method for signaling genuine curiosity, each tool helps turn tension into understanding for every stage of conflict. And with Joseph Grenny's guidance on noticing when our motives shift from problem-solving to winning, this episode highlights how self-awareness can reset even the toughest moments. Whether you're navigating workplace disagreements or everyday friction at home, this milestone episode offers practical ways to make difficult dialogue feel less daunting — and a real opportunity to communicate better.Episode Reference Links:Amy GalloAmy's Book: Getting Along: How to Work With AnyoneEp.144 Communicating Through Conflict: How to Get Along with AnyoneJenn Wynn  Jenn's Podcast: The H.I. Note: Healing Inspirations from LifeEp.222 Discussing Through Discomfort: Why the Conversations You Avoid Cost You the MostJulia MinsonEp.136 The Art of Disagreeing Without Conflict: Navigating the NuanceJoseph GrennyJoseph's Book: Crucial ConversationsEp.207 From Conflict to Connection: Having Crucial Conversations that CountMusic from Blue Dot Sessions:Etude 3 Chessanta Etude 1 CherubEtude 12 TaminyOjufemiCloud CannonThe Caspian Sea DoghouseAn Opus in AbFirst Results Cach PKLTenawayConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInTimed Links:(1:45) Getting Along: How to Work With Anyone (18:31) Crucial ConversationsChapters:(00:00) - Introduction (03:36) - Why Conflict Is Necessary (04:35) - Transforming Unproductive Conflict (05:23) - Inner Experience of Difficult Conversations (06:19) - Self-Awareness, Pause, Reframe (08:26) - Four Questions For Understanding (11:45) - Acting Curious vs. Feeling Curious (14:01) - The HEAR Framework (18:22) - Humility & Willingness To Be Wrong (19:53) - Practice & Repetition (21:20) - Acknowledging Motives (22:34) - Two Questions to Reset Motives (24:28) - Bringing the Frameworks Together (25:54) - What Really Matters (27:26) - Conclusion  ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. Go to Quince.com/ThinkFast for free shipping on your order and 365-day returns. Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.