Podcast appearances and mentions of christophe martel

You know that friction in a Customer Experience is a problem that needs fixing. However, do you have that same perception of workplace friction? If you feel the friction at work, you probably do. But if you don't, you likely think little of it, if at all. Doing work for money requires a certain amount of friction, right? However, if the friction impacts employees and decreases employee morale, it can be a significant problem. One might even say it is a problem worth fixing. In this episode, we delve into workplace friction and its impact on employee productivity and morale with Christophe Martel, founder and CEO of FOUNT. Martel, an expert in eliminating workplace friction, shares his insights on how reducing friction can transform employee experience, leading to happier and more productive teams. We define workplace friction as anything that makes it harder for employees to do their jobs. This friction manifests in various ways, such as messy interactions, poor intra-company team collaboration, lack of established rules, and inadequate systems for settling disagreements. While most companies recognize friction in Customer Experience is detrimental, many organizations overlook its impact on employees. Martel explains that workplace friction is an evolving concept that varies from person to person. Unlike organizational friction, which slows down processes company-wide, work friction is more acute and usually affects frontline employees. It often arises unintentionally from policies or changes designed to meet departmental goals, complicating interactions for customer-facing staff. FOUNT addresses structural friction by identifying and resolving issues through data collection and analysis. By understanding employees' specific tasks, FOUNT helps organizations implement solutions that improve productivity and morale. Martel emphasizes that solving work friction leads to happier employees and yields operational benefits, making the company more efficient and profitable. One key takeaway is that productive employees are long-term employees. Contrary to the popular belief that people leave managers, Martel argues that they leave because of work friction. Managers often absorb friction for their teams but lack the authority to make systemic changes. As a result, friction becomes ingrained in company processes, persisting even when everyone acknowledges it doesn't work. Martel advocates for open communication between frontline employees and senior managers to identify and address work friction. He also highlights the potential role of AI in reducing friction, though its effectiveness depends on user adoption. AI tools can help when properly deployed based on insights from work friction data. We discuss why addressing work friction requires a clear understanding of its causes and a commitment to making systemic changes. We also hear about how Martel's approach with FOUNT demonstrates that reducing friction can significantly improve employee satisfaction, productivity, and overall company performance. Listeners will also learn: How to identify different types of workplace friction The importance of data in understanding and resolving friction Examples of structural friction and how to address them The role of managers in mitigating or exacerbating friction The potential impact of AI tools on workplace productivity Practical steps for fostering open communication and gathering actionable insights from employees The financial benefits of reducing work friction in large organizations  

You know that friction in a Customer Experience is a problem that needs fixing. However, do you have that same perception of workplace friction? If you feel the friction at work, you probably do. But if you don't, you likely think little of it, if at all. Doing work for money requires a certain amount of friction, right? However, if the friction impacts employees and decreases employee morale, it can be a significant problem. One might even say it is a problem worth fixing. In this episode, we delve into workplace friction and its impact on employee productivity and morale with Christophe Martel, founder and CEO of FOUNT. Martel, an expert in eliminating workplace friction, shares his insights on how reducing friction can transform employee experience, leading to happier and more productive teams. We define workplace friction as anything that makes it harder for employees to do their jobs. This friction manifests in various ways, such as messy interactions, poor intra-company team collaboration, lack of established rules, and inadequate systems for settling disagreements. While most companies recognize friction in Customer Experience is detrimental, many organizations overlook its impact on employees. Martel explains that workplace friction is an evolving concept that varies from person to person. Unlike organizational friction, which slows down processes company-wide, work friction is more acute and usually affects frontline employees. It often arises unintentionally from policies or changes designed to meet departmental goals, complicating interactions for customer-facing staff. FOUNT addresses structural friction by identifying and resolving issues through data collection and analysis. By understanding employees' specific tasks, FOUNT helps organizations implement solutions that improve productivity and morale. Martel emphasizes that solving work friction leads to happier employees and yields operational benefits, making the company more efficient and profitable. One key takeaway is that productive employees are long-term employees. Contrary to the popular belief that people leave managers, Martel argues that they leave because of work friction. Managers often absorb friction for their teams but lack the authority to make systemic changes. As a result, friction becomes ingrained in company processes, persisting even when everyone acknowledges it doesn't work. Martel advocates for open communication between frontline employees and senior managers to identify and address work friction. He also highlights the potential role of AI in reducing friction, though its effectiveness depends on user adoption. AI tools can help when properly deployed based on insights from work friction data. We discuss why addressing work friction requires a clear understanding of its causes and a commitment to making systemic changes. We also hear about how Martel's approach with FOUNT demonstrates that reducing friction can significantly improve employee satisfaction, productivity, and overall company performance. Listeners will also learn: How to identify different types of workplace friction The importance of data in understanding and resolving friction Examples of structural friction and how to address them The role of managers in mitigating or exacerbating friction The potential impact of AI tools on workplace productivity Practical steps for fostering open communication and gathering actionable insights from employees The financial benefits of reducing work friction in large organizations  

Workplace friction occurs in every organization, and it isn't just interpersonal conflicts in the workplace. It's also the systemic issues that hinder employees' ability to effectively perform their jobs, leading to inefficiency and dissatisfaction among employees. Christophe Martel, the co-founder and CEO of Fount, explains how you can leverage data to make your employee experience more effortless and productive. Highlights [3:13] Workplace friction in organizations of all sizes [5:06] Bottom- and top-line impacts of work friction [8:50] The difference between organizational friction and work friction [14:44] Leveraging data to identify and address workplace friction [21:14] Indicators of workplace friction [27:37] HR's role in tackling workplace friction [31:09] Addressing workplace friction in larger organizations [32:42] Removing friction in HR and work moments [44:00] Why “moment-centric” departmental data matters [53:04] The competitive advantage of improving HR and work experiences Guest Bio Christophe Martel, CEO, Fount Christophe Martel is the co-founder and CEO of Fount, a platform that helps companies identify and remove workplace friction. He has 30 years of experience helping organizations improve the way their people work. He was formerly the Chief Human Resources Officer at talent management and employee experience consulting firm CEB, which sold to Gartner for $2.7 billion in 2017. Fount's clients are some of the world's leading organizations, including Adidas, BMW, Allianz, PepsiCo, T-Mobile, IKEA, United Health Group, Ralph Lauren and Siemens. Links https://www.linkedin.com/in/cxpmartel/ https://getfount.com/ https://www.exchangeex.org/ https://getfount.com/resource/whitepaper-work-friction/ https://getfount.com/resource/fount-research-reveals-massive-gap-between-employees-and-business-leaders-perception-of-work-friction/ https://www.hrmorning.com/articles/work-friction/ Berta Aldrich's best-selling book, Winning the Talent Shift, is available on Amazon https://www.amazon.com/dp/1119768713 We want to hear from you. Leave a review (5-Star would be nice!) on Apple Podcasts and add your question in the comment. We read every review and use them to choose topics, guests, and interview questions for the podcast. You can also reach out at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcast@hrmorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.  If you love this show, please share your favorite episodes with colleagues and on social media. We greatly appreciate your support. Thank you for listening. Remember to subscribe and follow us so you never miss an episode!  Voices of HR is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠HRMorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

According to Gartner Research, work friction costs employees 1.9 extra hours of work per day on routine tasks. For a company with 10,000 employees, that translates to a staggering loss of $78.4M annually. From excessive meetings to inefficient workplace processes, Christophe Martel is actively investigating the underlying causes of employee dissatisfaction. Armed with data-driven strategies, he's determined to implement lasting solutions.Christophe Martel is a seasoned business leader with over three decades of experience. He is the co-founder and CEO of FOUNT Global, Inc., a company that assists organizations worldwide to identify and mitigate work friction, fostering improved outcomes for employees and companies alike.In this episode, Dart and Christophe discuss:- How Christophe's career led him to co-found FOUNT- The types of work friction and their company impact- The difference between work friction and organizational friction- Who is responsible for the sites of friction- The data-driven model behind FOUNT- Using first-person experiences to solve large-scale business problems - And other topics…Christophe Martel is the co-founder and CEO of FOUNT Global, Inc., a SaaS company that helps global organizations reduce work friction and improve employee experiences. With over three decades of experience as a business leader, Christophe has spent his career exploring the employee experience across four continents. Through FOUNT, he helps companies identify the root causes of employee dissatisfaction and prioritize solutions within company environments. Prior to founding FOUNT, Christophe was president and co-founder of TI People, a company dedicated to human-centered design backed by data-driven methodologies. He is also the former chief HR Officer of CEB, a global research and advisory company acquired by Gartner in 2017. Currently, Christophe serves as a Board Member for Executive Networks, where he continues to share his expertise in organizational leadership and development.Resources mentioned:www.getfount.comConnect with Christophe:LinkedIn: https://www.linkedin.com/in/cxpmartel/ 

Christophe Martel is a recognized thought leader and expert in the field of employee and customer experience.  With a keen focus on understanding and mitigating the impact of "work friction," Christophe has dedicated his career to helping organizations enhance their operations and create environments that foster employee satisfaction and engagement. As the co-founder of Fount, a platform designed to uncover and address work friction, Christophe leverages his deep knowledge and expertise to provide data-driven insights into the complex relationships between employees, processes, and technology. With a commitment to bridging the gap between leadership perceptions and employee experiences, Christophe engages with organizations to bring clarity and tangible solutions to the forefront.  Christophe is a sought-after speaker, sharing his expertise on work friction, employee engagement, and customer experience at conferences and industry events.  He invites leaders to recognize the complexity of the employee experience, encouraging a shift in mindset from merely training and motivating employees to actively improving the work environment. Key Takeaways 1. Work Friction is a Critical Issue: Christophe Martel highlights the pervasive issue of work friction, emphasizing its significant impact on both employee and customer experiences. He describes work friction as the invisible headwind that employees often face, leading to frustration, disengagement, and, ultimately, negative consequences for customer interactions.  2. Employee Experience is a Shared Responsibility: Martel argues that work friction spans across various departments, including operations, finance, and leadership. All levels of the organization, from senior leaders to individual team members, play a role in creating an environment that minimizes work friction and promotes employee satisfaction. 3. Data-Driven Approach to Work Friction:The importance of adopting a data-driven approach to identify and address work friction effectively. This approach allows organizations to prioritize efforts, focus on the most impactful areas, and collaboratively work towards resolving issues to improve both employee and customer experiences. 4. Leadership Awareness and Collaboration are Key: Christophe underscores the critical need for leaders to be aware of the work friction their employees face and to bridge the gap between leadership perceptions and employee experiences. Timestamps [00:17:33] Christophe Martel explains the concept of work friction and its varying impact on different generations.  [00:18:10] Discussing the challenges faced by employees when companies fail to provide the necessary tools for their job. [00:20:52] Exploring the consequences of work friction on customer experience. [00:27:05] How Fount's platform collects data to prioritize moments and touchpoints that cause the most friction for employees. [00:32:34] Delving into the challenges faced by senior leaders in understanding and addressing work friction. [00:37:41] an exercise for organizations to uncover the disparity between leaders' perceptions and employees' experiences regarding work friction.  Quotes 1. "Encourage employee feedback as there's no survey fatigue when improvements are visible." 2. "Collaboratively address touchpoints causing breakdowns in the employee experience." 3. "Shift leadership focus from fixing employees to enhancing the work environment." 4. "Assess the disparity between leaders' beliefs and employees' experiences for effective problem resolution." Connect with Christophe LinkedIn - https://www.linkedin.com/in/cxpmartel/  Website - https://getfount.com/

Christophe Martel is the co-founder and CEO of FOUNT Global, Inc., a SaaS company that helps global organizations reduce work friction and improve employee experiences. FOUNT helps companies identify what's at the root cause of employee dissatisfaction and prioritize what to fix in their environment. Previously, Christophe was CHRO of CEB, a global research and advisory company acquired by Gartner in 2017. Connect with Christophe here: https://www.linkedin.com/in/cxpmartel/ https://linkedin.com/company/fount-exhttps://twitter.com/fount_ex https://getfount.com/ This episode is sponsored by: DirectSuggest: ⁠https://www.directsuggest.com/subscribe.php?id=6992⁠ Use Promo Code: HumanHR CultureBot:⁠ https://getculturebot.com/humanhr ⁠ Connect with Traci here: https://linktr.ee/HRTraci Don't forget to rate this podcast 5 stars, leave a review, and subscribe!   Disclaimer: Thoughts, opinions, and statements made on this podcast are not a reflection of the thoughts, opinions, and statements of the Company Traci Chernoff is actively employed by. --- Send in a voice message: https://podcasters.spotify.com/pod/show/hrtraci/message Support this podcast: https://podcasters.spotify.com/pod/show/hrtraci/support

Christophe Martel is the Co-founder and CEO of FOUNT, a company that focuses on employee experience and on removing friction from work. In this episode, Christophe will talk about some aspects of Employee Experience: What it is? How COVID has changed Employee Experience, and what HR and organizations can do to improve it. Host: Marie-Line Germain, Ph.D. Mixing: Kelly Minnis

We've got Christophe Martel, CEO and Founder of FOUNT, back on Paychex PULSE, an HR Podcast, talking more about the employee experience. Hear as he and host, Rob Parsons talks about friction management – what it is and how it can positively impact the employee experience at your company. Topics include: 00:00 – Welcome, Christophe Martel 00:52 – What is employee experience (EX) 02:51 – Why is EX important? 03:59 – The cost of work friction 06:20 – How friction lowers productivity 07:44 – The impact on turnover rates 08:32 – Hyper-focused friction management 11:36 – The role of the HR pro 12:09 – How data and technology tools can help 14:44 – The little things matter 17:05 – How HR teams are thinking differently 22:50 – Wrap up Find out how to build a remote culture and improve the employee experience at www.paychex.com/articles/human-resources/how-to-build-culture-in-a-remote-team. Want to learn more about the employee experience? Watch our webinar at www.paychex.com/worx/webinar/what-is-employee-experience. Find out how to establish a positive employee experience with the right toolset at www.paychex.com/worx/webinar/establishing-positive-employee-experience Learn more about FOUNT at fount-ex.com or request a demo at hello@fount-ex.com. DISCLAIMER: The information presented in this podcast, and that is further provided by the presenter, should not be considered legal or accounting advice, and should not substitute for legal, accounting, or other professional advice in which the facts and circumstances may warrant. We encourage you to consult legal counsel as it pertains to your own unique situation(s) and/or with any specific legal questions you may have.  

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

The employee experience (EX), it's a hot topic in today's business world, but what exactly is it? And how do companies go about improving it? On this episode of Paychex PULSE, an HR Podcast, we've got CEO and Founder of FOUNT, Christophe Martel, talking about just that. Hear what he told host Rob Parsons about the definition of employee experience vs. employee experiences, how to take a more personalized approach, designing work for the needs of your staff, and much, much more. Topics include: 00:19 – Introduction to Christophe Martel 00:48 – What does employee experiences (EX) mean? 04:01 – The Big, Bad State of EX research report 07:05 – How to get a more personalized approach 07:59 – Human centricity capability 09:42 – The importance of dispersal 12:39 – The ability to measure experiences 14:10 – Designing work for the needs of the employee 16:24 – Experience as a philosophy 18:39 – Transparency of opportunity 19:48 – Upping your game to fit your employees 20:54 – Diversity and inclusion is in the eyes of employees 22:31 – Wrap up Want to learn more about the employee experience? Watch our webinar here. https://www.paychex.com/worx/webinar/what-is-employee-experience. Find out how to establish a positive employee experience with the right toolset. https://www.paychex.com/worx/webinar/establishing-positive-employee-experience Learn more about FOUNT here or request a demo at hello@fount-ex.com. DISCLAIMER: The information presented in this podcast, and that is further provided by the presenter, should not be considered legal or accounting advice, and should not substitute for legal, accounting, or other professional advice in which the facts and circumstances may warrant. We encourage you to consult legal counsel as it pertains to your own unique situation(s) and/or with any specific legal questions you may have.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel a fait de l'accordéon sa religion. Le dimanche, sa grande messe dédiée à la culture « musette » et aux traditions populaires de nos régions est une institution.

Christophe Martel ressort les vieux vinyles et les K7 de l'époque pour vous proposer un voyage dans le temps.