Podcasts about global business services

Stephen Grootes speaks to Reshni Singh, CEO at BPESA, about a new report highlighting South Africa's strategic positioning as a leading global hub for business services, unveiling the country's enhanced Global Business Services advantage. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape.Thank you for listening to The Money Show podcast.Listen live - The Money Show with Stephen Grootes is broadcast weekdays between 18:00 and 20:00 (SA Time) on 702 and CapeTalk. There’s more from the show at www.themoneyshow.co.za Subscribe to the Money Show daily and weekly newslettersThe Money Show is brought to you by Absa. Follow us on:702 on Facebook: www.facebook.com/TalkRadio702 702 on TikTok: www.tiktok.com/@talkradio702702 on Instagram: www.instagram.com/talkradio702702 on X: www.x.com/Radio702702 on YouTube: www.youtube.com/@radio702CapeTalk on Facebook: www.facebook.com/CapeTalk CapeTalk on TikTok: www.tiktok.com/@capetalk CapeTalk on Instagram: www.instagram.com/capetalkzaCapeTalk on YouTube: www.youtube.com/@CapeTalk567CapeTalk on X: www.x.com/CapeTalkSee omnystudio.com/listener for privacy information.

The transformation from Shared Service Centers to Global Business Services marks a significant shift in how organizations can achieve operational excellence and strategic value. This evolution is not merely about streamlining processes; it is about reimagining the entire framework of service delivery to foster innovation, agility, and responsiveness in today's business environment. Listen to Mitul Rustagi from Johnson Controls talk with Bank of America's Michael Bosacco and Jay Davenport on how organizations can leverage advanced technologies, data analytics and best practices to enhance efficiency and achieve peak performance.   Host: Michael Bosacco, Head of GTS Advisory, Bank of America   Co-hosts: Mitul Rustagi, Vice President of Global Finance Center of Excellence, Johnson Controls Jay Davenport, Co-head of Global Corporate Sales, Bank of America   MAP 7418795 / 6-6-26

927: Operationalizing AI offers transformative potential but requires organizations to adopt "responsible AI" practices that ensure transparency, accountability, legality, and ethics. In this episode of Technovation, host Peter High speaks with three influential leaders—Ed McLaughlin, CTO and President at MasterCard, Marina Bellini, President of Global Business Services at Mars, and John Russell, CIO at Northrop Grumman—about the critical role of responsible AI in driving innovation while maintaining ethical and regulatory integrity. Moderated by Alex Kraus, the panel unpacks how companies across industries can balance business value with accountability, leveraging AI responsibly for global impact.

How PepsiCo is Transforming IT and Enterprise Services with Experience Management Presented by Prashant Arora, PepsiCo, Inc. Prashant discusses the transformative strategies PepsiCo has implemented to streamline its services and enhance the end-user experience. Their journey has been one of innovation, leveraging the brightest talent, digital platforms, and streamlined processes while shifting their focus from outputs to outcomes.

W 937 odcinku podcastu BSS bez tajemnic pochylam się nad definicją skrótu GBS. Trzy litery, a jakże różne mogą mieć znaczenie, szczególnie kiedy weźmiemy pod uwagę nazewnictwo stosowane w różnych branżach. Ba – w samym sektorze nowoczesnych usług dla biznesu możemy spotkać co najmniej dwie różne definicje tego skrótu.Jak różnorodne znaczenia ma skrót GBS, w których branżach występuje i jak jest rozumiany w różnych częściach świata? Na te pytania odpowiadam w tym odcinku podcastu.A co do samego sektora usług biznesowych – niby to samo znaczenie, czyli Global Business Services, a inne zastosowanie w zależności od tego czy mówimy o centrach usług wspólnych, czy o modelu BPO.  ****************************Nazywam się Wiktor Doktór i na co dzień prowadzę Klub Pro Progressio https://klub.proprogressio.pl/pl – to społeczność wielu firm prywatnych i organizacji sektora publicznego, którym zależy na rozwoju relacji biznesowych w modelu B2B. W podcaście BSS bez tajemnic poza odcinkami solowymi, zamieszczam rozmowy z ekspertami i specjalistami z różnych dziedzin przedsiębiorczości.Jeśli chcesz się o mnie więcej dowiedzieć, to zapraszam do odwiedzin moich kanałów na:YouTube - https://www.youtube.com/@wiktordoktorFacebook - https://www.facebook.com/wiktor.doktorLinkedIn - https://www.linkedin.com/in/wiktordoktor/Moja strona internetowa - https://wiktordoktor.pl/Możesz też do mnie napisać. Mój adres email to – kontakt(@)wiktordoktor.pl  ****************************Patronami Podcastu “BSS bez tajemnic” są:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński - https://www.linkedin.com/in/damian-rucinski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Wspaniali ludzie, dzięki którym pojawiają się kolejne odcinki tego podcastu. Ty też możesz wesprzeć rozwój podcastu na:Patronite - https://patronite.pl/wiktordoktorPatreon - https://www.patreon.com/wiktordoktorBuy me a coffee - https://www.buymeacoffee.com/wiktordoktorZrzutka.pl - https://zrzutka.pl/j8kvarBecome a supporter of this podcast: https://www.spreaker.com/podcast/bss-bez-tajemnic--4069078/support.

In this podcast episode, Amir Bormand interviews John Cottongim, Co-Founder and CTO at Roots Automation, discussing the impact of process automation and generative AI in the insurance industry. John shares his extensive industry background and insights into how advanced technologies, mainly digital co-workers powered by generative AI, transform legacy systems and optimize processes in insurance companies. The conversation touches on data quality issues, simplifying complex business processes, and the future potential of narrow AI models tailored specifically for insurance. John emphasizes practical strategies for successful automation while maintaining data integrity and enhancing efficiency. The episode concludes with reflections on the evolving landscape of insurance and the promising role of technology. Highlights: 01:50 Challenges of Legacy Systems in Insurance 03:03 John's Background and Insights from AIG 05:29 Data Quality and Process Automation 09:51 Identifying and Automating Key Processes 13:03 Simplifying Complex Processes and User Adoption 22:16 The Future of Gen AI in Insurance Guest: John Cottongim is the Co-Founder and CTO of Roots Automation Inc., an Insurtech startup focused on delivering Digital Coworkers to the insurance industry, leveraging Roots' industry-leading insurGPT AI capabilities. Previously, John headed the Enterprise Automation Hub at Mars Incorporated and AIG's Automation program for Life, Retirement, and Global Business Services. Before his work in automation, John led Lean Transformation initiatives, working with teams across the globe to deliver customer value through process excellence and cultural change. John is a CFA® charter holder, Certified Scrum Product Owner®, and holds a Lean Competency System - Level 2a certificate from Cardiff University. He also holds an MBA from New York University and BS degrees in Finance and Accounting from Villanova University. https://linkedin.com/in/john-cottongim ---- Thank you so much for checking out this episode of The Tech Trek. We would appreciate it if you would take a minute to rate and review us on your favorite podcast player. Want to learn more about us? Head over at https://www.elevano.com Have questions or want to cover specific topics with our future guests? Please message me at https://www.linkedin.com/in/amirbormand (Amir Bormand)

In this latest episode, Carla Sarti, former VP GBS - Lear Corporation, joins Mustansir Saifuddin to share what she's learned in her decades of experience, with both business and technology, about how businesses and teams can be successful in any IT implementation. From teamwork to fundamental project management, to supplier relations, Carla dives in to highlight quick takeaways that you can implement to make an even bigger impact with your IT implementation. Carla Sarti was most recently the Vice President of Global Business Services at Lear Corporation – a position she held since April 2018.  Prior to this position she was Vice President of Non Production Purchasing and Director of Shared Services.   Prior to Lear, she served as Account Executive at ACS, a Xerox company (now Conduent) where she acted as chief strategy officer and Director of Sales for many large accounts in the Finance and Accounting Outsourcing area.  She spent five years at Delphi Corporation in numerous roles of increasing responsibility including managing the SAP environment after implementation and working as a Lean expert for the Cockpits business.  She also worked as a plant and divisional financial analyst at TRW and an operational auditor at the Budd Company. Connect with us: LinkedIn Carla Sarti Mustansir Saifuddin Innovative Solution Partners  Twitter:  @Mmsaifuddin YouTube or learn more about our sponsor Innovative Solution Partners to schedule a free consultation.    Episode Transcript: [00:00:00] Mustansir Saifuddin: Welcome to Tech Driven Business brought to you by Innovative Solution Partners. Carla Sarti, a seasoned executive, shares her insights that any team can use for leading successful IT projects. From understanding business processes to the importance of transparency, teamwork, and supplier relations, Carla reveals the key ingredients for project success. [00:00:30] Welcome to Tech-Driven Business Carla. How are you? [00:00:33] Carla Sarti: I'm great. Thanks for having me. Great to see you. [00:00:38] Mustansir Saifuddin: It's great to have you on our show. And I'm glad that , you took the time out to share some of your thoughts and leadership with us today, [00:00:46] Carla Sarti: Absolutely. [00:00:48] Mustansir Saifuddin: so our topic is going to be Secrets to successful IT projects. How does it sound to you? [00:00:55] Carla Sarti: Amazing. It's 1 of my passions. [00:00:58] Mustansir Saifuddin: I know, I know. And I think that's going to be something that it will be very helpful to our listeners, especially in this day and age where technology is changing so fast. There are so many different options available. And I. T. Is in the middle of all of this. Let me start with this. You know, I want to set the stage. [00:01:15] So let's begin with this. Can you share some background on how you How did you find yourself leading I. T. Projects you started your career in a totally different arena? [00:01:29] Carla Sarti: Absolutely. So, yes, I have a business degree of my MBA. I started in audit and very specific businesses, purchasing finance, et cetera. But technology was always something that I was very curious and passionate about. When I was a co op at TRW, the vice president of finance came to me one day and I'm going to date myself a little bit here, but we were on Lotus 1, 2, 3, and he had a disc in his hand and he said, Carla or little kid or whatever he called me. [00:02:00] Here's a disk of Excel. I would like all of our reports moved from Lotus 1, 2, 3, put on Excel and let's review them next week. And I said, okay, let's go. And so I taught myself Excel and I really started to understand the power of technology. And that's just such a basic example. Right. So while I was still a co op, I got involved in an SAP implementation and That really opened my eyes to what technology can bring, and I've been into it ever since. [00:02:32] So different functional groups I've been in, I've always brought best in class processes along with the technology side, because I think it is, it goes hand in hand, but I've done everything from SAP, Coupa, SharePoint, RPA, and now dabbling in AI. [00:02:50] Mustansir Saifuddin: Absolutely. You know, it doesn't matter matter where you start? You know, even having a business degree, like you mentioned technology is always with you and it's around you. So you got to either embrace it and you got to go with the flow or you're going to fight it, right? So I, I like the approach that you mentioned that, you know, your first inital foray into this whole technology area was just, you know, just of the iceberg, right? [00:03:14] You got into this thing and now Years later, you are much ingrained in this whole technology stack. So, let's talk about your experience. You have decades of experience. What do you see as some key factors that contribute to the success of IT projects, which is so important? [00:03:33] Carla Sarti: So I'm going to start with the assumption that before you implement any sort of technology, You've really understood your business, right? And where are your business processes? What needs to be cleaned up? You're not just bringing in technology to bring in technology because I don't think that's ever usually successful, but so you've done that and then you've really understood again, the current processes. [00:04:01] The gaps that you have and what is your success criteria? I think a lot of people, a lot of companies don't look at what success looks like at the very beginning. And they say, Oh, okay. Yeah. We're just going to implement this. We heard it's the best solution and they don't think through, what are we trying to achieve? [00:04:19] That, that really starts dictating what a successful project looks like. Then you through the whole. Project. You obviously have to have the right team members on the project, having an executive sponsor that can break down roadblocks. I've seen projects that the best ones typically have a business person leading them. [00:04:44] Because they understand what's trying to be accomplished. Not that IT can't lead projects and they are definitely very integral to the process. But typically, when a business person runs them, they're implemented quicker. The understanding is there. The right process mapping has been done, et cetera. So you've got the right people. [00:05:07] Probably have suppliers in the mix, because what company has all that skill set on hand? So you have to have the right suppliers. And then through the course of it, you have to have the right governance. So the communication process, the transparency of where the project truly is, because as you know, IT projects are not a hundred percent foolproof, right? [00:05:33] Something always happens in any kind of project, whether you're building a house, you're, you're baking a cake or whatever it is, something goes wrong and you've got to have the right transparency and communication. To understand what to do next, then obviously you could have the best tool in the world. [00:05:51] The best project. It's going great. You have to have change management methodology and processes embedded in the project because if people aren't going to use it. What does it matter? Right? And I mentioned Excel when I was a co op, a lot of people still use Excel and you could put in the best shiny new toy technology. [00:06:13] People are comfortable with Excel. So you've got to explain to people how their jobs going to change and give them the appropriate training to make it a true success. In the end. [00:06:25] Mustansir Saifuddin: For sure. And I think you touched upon a lot of it. Some very key points. You know, starting with a champion, you know, has to be a business. How do they currently do the job? How can they do it better? You know, governance, such a key piece. You need to have that in place, change management, you know, I've been in technology field for so many years. [00:06:44] That's one thing that we know. If there is no good change management in place, It doesn't matter what technology, what kind of resources or what kind of supplier you're using, it doesn't go well. The end user needs to be on board. They need to really be part of the whole implementation process in order for them to adapt and then be the voice of the new tool because they are the ones who will be actually living with it, doing it on a daily basis. [00:07:15] So great point. [00:07:15] Carla Sarti: And people get scared. I mean, they get really nervous when a new project's coming, right? And especially in the age of AI, people think they're going to lose their jobs and companies need to do a really good job explaining. No, no, no. So you do this today, but tomorrow we need you to do that. And actually you'll probably be more fulfilled doing. [00:07:36] The new, but it's just that, that way of explaining and coaching them through it and not just dumping something on their lap. [00:07:45] Mustansir Saifuddin: Absolutely. And that's the key, right? How is it helping the real users of the system that this implementation or this piece of software doesn't matter? You're doing an E. R. P. implementation. You do some kind of data analytics project or any other systems that you're putting in place. It is there to help the business move to the next level. [00:08:08] How can we be more profitable? How can we make it easier for our customers to deal with us? different scenarios, right? And this and all of these are bundled together to give you the next level of the best, right? How can you do your job a better way than what you're currently doing? So totally agree with you. Now you touched upon one key fact, right? The idea of finding the right supplier. So how do you find the right supplier to support your initiatives? Can you share examples of successful IT projects? Where your supplier collaboration was very effective. [00:08:44] Carla Sarti: Finding the right supplier is key to the equation. I've always looked for a valued, trusted business partner. And. You know, there's, there's a lot of ways to get there. And I think a lot of it is being up front in the initial RFP process. [00:09:03] And you've got to have as much information for the supplier as possible to bid on because what you don't want is. Death by change order later because they didn't understand the project. You didn't understand the project as the business. That breaks down a relationship really, really fast. So again, more of that transparency, the collaboration. Some of the best projects I've had and I can't go into a lot of detail on them, but we implemented a tool in 18 months at one of my companies and really the success of the project was a lot. [00:09:39] on the supplier side. We brought somebody in with a great skill set in the tool that we were building. They had a road map. They had this amazing design methodology and the right questions were asked. The right people were brought by us as the company and, you know, we got off to a great start when things did go wrong. [00:10:02] They were very, very transparent. They said, okay, we need to get together. Let's pull everyone together. Let's get these questions answered. And they didn't hide things. We didn't hide things. It was probably the best project I've ever implemented. And that's what it takes. Again, that collaboration, transparency, and that win win from both sides. [00:10:25] Mustansir Saifuddin: Absolutely. I think you touched upon all the things that a successful project should look like, especially from a practices point of view, the strategy point of view and the relationships standpoint. Right? All of these work together and. You know, I, I just use the example of many different projects that I've done. [00:10:44] And, you know, especially when you're working with clients, transparency up front really helps. It sets the stage and make sure that both the client and the supplier are on the same page. And when you start off with that approach, things, like I said, things can go wrong, but you have a plan in place how to mitigate those issues, how do we get on the same page and make sure that whatever things that are an obstacle to the project are taken care of working collaboratively versus, you know, us versus them. [00:11:18] Carla Sarti: Right. Exactly. That's the last thing you want to get into in a project. It's already complex enough, [00:11:24] Mustansir Saifuddin: Yeah. And, like you mentioned earlier, right, that always something that comes up. You, you have the best of the intentions, but it can be a business challenge. There can be a technology challenge. There can be integration challenges. All different factors play a role into things can go in a different direction very quickly. [00:11:46] Carla Sarti: right? Oh, we didn't know this site had this approval process in here. And oh, this one has a different one. You find things as you get the project going and you have to be agile. You have to be flexible. You can't have. You know, the last thing you want is a supplier that's like, Oh no, you know, this, this is what we were brought in for. [00:12:06] I mean, we can talk about commercials, but you know, let's just all collaborate and get it done. That's where you need that trusted relationship because you don't want the supplier thinking, Oh, okay. They're going to ask me to do this for free. And you don't want the customer to be like, okay, they're not going to be able to do it. [00:12:23] So you've got to have that open dialogue going. [00:12:26] Mustansir Saifuddin: For sure. So, on a personal note, how do you stay on top of this fast changing pace of technology? What's, what's your secret sauce? [00:12:36] Carla Sarti: I've always been a constant learner always right? I mean, and I think being a co op at 18 years old, really drove that in me. It was the time, I kind of want to date myself it was the time when computers were kind of just starting to be used and I saw people just fumbling with the mouse. I mean, think of that in today's day and age, right? [00:13:01] I mean, back then people were fumbling with mice. I was like, oh my goodness, I never want to be in a position where, I'm not kind of at the forefront of technology. And I'm just a learner anyway. So, you know, whether it be books podcasts really from a technology standpoint, I think is what keeps me up to date. [00:13:21] I love the podcast. It's called All in One it's for billionaires that. Actually have very different views on things, whether it be politics or technology or science, and they talk about everything under the sun. Nvidia actually has an AI podcast. It's called the AI podcast, and then there's AI today. [00:13:44] And then being in GBS and shared services, a lot of my career, I stay on top of those things with SSO next. And they talk about technology, tons of technology within that realm as well. I read tons of articles on LinkedIn, the Wall Street Journal, and then definitely leadership books. I know that's not necessarily technology, but. [00:14:05] When you're talking about leading people again through change, and, you know, the best way to be collaborative, I find that to be extremely helpful. Patrick Lencioni is one of my favorite authors The 5 Dysfunctions of Team, one of my favorite authors. Favorite books. And he writes very much like fiction. [00:14:23] So it's really easy to get through. I don't know if you've ever listened to or read Jocko Wilnick's books, but he has extreme ownership and a couple others, phenomenal books, right? I mean, just kind of look at yourself in the mirror and it, it goes to project management, so extreme ownership. Am I doing everything I possibly can to be successful? [00:14:44] Have my team be successful. So really good one for project management. Mustansir. [00:14:50] Mustansir Saifuddin: Nice, I think you've got a whole slew of resources available at your fingertips that's good. I think like one thing that I really liked about your approach, I mean, you've seen it all, you've played different roles, It's refreshing to see someone like you in your space that you still find yourself as a student, you know, still keep on learning and be able to keep yourself ahead of the curve. [00:15:12] And I think that's the key, right? The different roles we play depending on what you're doing your daily job, but at the same time, looking around and seeing what else is going around you. We live in the space of, and the times of Gen AI. AI being disruptive and how it will change our lives. It's already is changing, you know how do you stay ahead or at least keep up with the technology? [00:15:39] I think is the key to your success. So that's what it seems like you you've been very much in tune with it. [00:15:46] Carla Sarti: Absolutely. One of the coolest things I ever did was reverse mentoring. So I had someone younger in the organization mentoring me, right? And then it helps you get into their shoes and understand what drives the next generation. What tools and technology are they using? It's really fascinating. And of course I, I use my kids too. [00:16:08] You know, I have a 19 year old and a 17 year old and just understanding: How they think, what they're looking at, what they're using, chat, what's GPT 4 all about. You know, you got to stay on top of things. [00:16:21] Mustansir Saifuddin: Yeah, they are the best teachers. I mean you think about technology I mean this younger generation is amazing and how they are adapting and all that. Let's get into the conversation about you know, we talked about successful supplier collaborations very key, right, important but what are some of the common challenges companies face? [00:16:41] With IT suppliers during a project. Can you share some ideas on thoughts on that? [00:16:49] Carla Sarti: I think one of the ones I've seen is where someone's oversold their capabilities, right? You've got a supplier, maybe they did a really good job on one project and they're asked to bid on another. And as a company, and again, trying to find that trusted supplier, it's very easy to fall into, well, let's just use these guys that were successful before. [00:17:13] You've really got to evaluate, are they going to be successful for this project? And of course they want business. Everyone wants business, but you've really got to look and say, okay, can I deliver on this project? Because if I can't. I'm actually going to ruin my reputation within the company. So just being honest and making sure again, from the company's standpoint, you're choosing the right supplier and that the suppliers. [00:17:42] Again, understanding the project that you're trying to implement and maybe they don't understand at first and they think they can deliver on the project. So, as a supplier, I would say, make sure you ask the questions. Be curious. Why are you doing this project? What exactly are you looking for? Oh, okay. [00:18:02] It's in this space. Okay. We don't have people in that space. Well, I can maybe bring people in to do that. You know, really understanding, that side to me, can really change the dynamic there. And then again, I'm not gonna, I'm going to keep talking about the transparency. If the supplier cannot be transparent when there is an issue, it's not going to be good.. I've always told people whether they work for me or a supplier, Bad news doesn't get better with time. You've got to bring these things forward. We've got to come up with solutions together. I don't care whose fault it is. [00:18:38] Mustansir Saifuddin: Yeah, [00:18:39] Carla Sarti: Like, ultimately, I want this project to be successful. So let's work together to get that done. [00:18:45] Mustansir Saifuddin: absolutely Absolutely. I think and and that's where I my question to you is how do you mitigate those issues? Everybody wants a smooth and successful implementation. It's just Everybody thinks that's how it should go, but we all know there are challenges. [00:18:59] Carla Sarti: Mm hmm. [00:19:00] Mustansir Saifuddin: you maybe share some ideas, thoughts on how do you mitigate those issues or something that you may have seen in the past? [00:19:08] Carla Sarti: So we, a lot of times, use just basic project management. Fundamentals, right? You've got your project plan. Are you on plan or not? Then you look at what can go wrong. Okay, you list out all the things that you think could go wrong and you start putting mitigating plans together on that, right? And having meetings around those things. [00:19:31] Okay, guys, how are we doing? Are we getting the data? That's going to be a big thing here. Did we get it? Did we not? What do we need to do? And again, having the right people on the project. So do you have somebody who can go in, break down those roadblocks if things aren't getting done, building the right relationships, again, you got to have the right people who can build relationships. [00:19:53] Project management, as you know, It's almost more about being a psychologist than anything else. I mean, you've got to bring people together that maybe don't normally work together. They have very different personalities. You've got people on the IT side that have different personalities than the project side. [00:20:11] So you've got to make sure that you understand those factors and use project management methodology. It's there for a reason. I mean, I've seen people, they're like, Oh, we don't need a project plan. Yeah. Like what? What are you talking? How do you do a successful project without a project plan? You don't even know what's coming next. [00:20:31] You don't even know where you are in the cycle. Are you on track? Are you not? So I think those things, honestly, like don't overlook the fundamentals. [00:20:41] Mustansir Saifuddin: No, I think that's a great advice. I one thing I, I, I like about your approach or your thinking is a project manager being a psychologist. You know, how many times you go through these, these iterations of projects after projects, you know, being a.supplier ourselves. I mean, I, I really appreciate your thought process on that because there's so many different stakeholders in any given time and project where you may have one stakeholder on board, but you may have someone else either business, I. [00:21:11] T. Whatever else you're working with. They may be either lost. They don't agree with your approach or there's something else that in this space. And you needs someone who can actually mitigate all those different pieces of the, [00:21:25] Carla Sarti: Mm [00:21:26] Mustansir Saifuddin: puzzle and bring it all, all of them together in a way they see the value. [00:21:30] It's all about value proposition and making sure that the end product is what the customer is asking for. Can we deliver? If we can deliver, what is the game plan? How do we go about making sure that we are all on the same page? Because at the end of the day, Once it is delivered correctly, It's a win win, you know. so [00:21:48] Carla Sarti: Hmm. [00:21:49] Mustansir Saifuddin: Do appreciate that insight into it and I know we talked about a lot of different things. I like to ask this one parting question. [00:21:58] What is that one key takeaway? You want to leave with our listeners today. [00:22:05] Carla Sarti: IT projects are very complex. So again, I would say the fundamentals are key. Understand what you're trying to accomplish. That is number one, understand the processes, get the right team involved, the right supplier, and set yourself up for success. So fundamentals. Use project management. Methodology for sure. [00:22:33] I mean, it's there for a reason and have the right, the right people on the project is key. I know I'm doing like five different key takeaways here in Mustansir, but really again, it's just so complex and the fundamentals, the right people and, and the right methodology, key, [00:22:51] Mustansir Saifuddin: No, thank you. Great advice and great takeaways. And I think once we have all these different pieces of the puzzle together, it's a recipe for success. So with that I'd like to conclude our session and I'd like to thank you for coming on on our show It was a pleasure having you. [00:23:08] Carla Sarti: likewise. Thank you for having me. [00:23:10] Mustansir Saifuddin: Thanks for listening to Tech Driven Business brought to you by Innovative Solution Partners. Carla shared valuable insights that can be used immediately by your IT team her main takeaway, focus on the fundamentals that include understanding your objectives, involving the right team of staff and suppliers, and stick to solid project management methodologies. [00:23:33] We would love to hear from you. Continue the conversation by connecting with me on LinkedIn or Twitter. Learn more about Innovative Solution Partners and schedule a free consultation by visiting isolutionpartners. com. Never miss a podcast by subscribing to our YouTube channel. Information is in the show notes.

Last month, at SSON's flagship event in Orlando, Allianz Services received the award for the World's Best GBS.  The award, which is hosted by SSON Research & Analytics, aims to identify a Global Business Services that represents "the world's best" based on contributing core value to the business in terms of cash, impact on working capital, margin and market growth. This shifts the focus from transactional efficiency, which defined shared services in the past, to supporting business success in a far more strategic way.   In this conversation, we discuss with Turan, Allianz's transformation in the space of process mining, customer experience and talent development, that led to them winning this award. We also get a sneak peek into the keynote presentation Turan delivered onsite in Orlando, “Redefining GBS in the Next 10 Years.”  If you enjoy the podcast please do sign up for our webinar on the World's Best GBS 2024: Winner Spotlight & Interview

Join Paul Batz and Kevin Sensenig on the Good Leadership Podcast as they recall the April 2024 Good Leadership Breakfast, featuring Jeff Augustin, Senior Vice President of Global Business Services for Merck & Co. In this episode, learn how understanding managers, both personally and professionally, is so integral in Jeff's global leadership. He leads his teams by thinking big, explaining both the business and the global “why” behind the work they do, and providing autonomy to his leaders after first aligning the team. 

In this episode of the “Business Excelleration®  Podcast,” what are global business services leaders focused on in 2024? What are their transformation priorities for the coming year? A discussion of findings from our 2024 Global Business Services Key Issues research, with Senior Director Penny Weller, Global GBS Advisory Practice Leader Martijn Geerling, and Digital Enablement and GBS Advisory Practice Leader North America Vin Kumar. The full show notes can be downloaded here. 

832: As AI tools become more prevalent across companies, executives are putting more emphasis on refining processes and implementing new technology to compete in a future defined by data. In a panel from our most recent Metis Strategy Digital Symposium, Vish Narendra, CIO & SVP of Global Business Services at Graphic Packaging, and Filippo Catalano, CIDO at Reckitt, join Metis Strategy's Alex Kraus on the virtual stage to discuss how they are leading the transformation in preparation for the data-driven future and the key ingredients necessary to ensure success. Throughout the discussion, both executives explain the importance of data hygiene and proper data governance as a part of a company's data strategy and what it looks like to operationalize these new AI tools available to them. Vish and Filippo also touch on the impact AI will have on business including the value they hope to see from the use cases they've explored, the implications the technology will have on talent strategy, and generally what the art of the possible looks like. Finally, each panelist shares their perspective on the challenges they are facing when it comes to AI and their strategies for hedging their bets.

832: As AI tools become more prevalent across companies, executives are putting more emphasis on refining processes and implementing new technology to compete in a future defined by data. In a panel from our most recent Metis Strategy Digital Symposium, Vish Narendra, CIO & SVP of Global Business Services at Graphic Packaging, and Filippo Catalano, CIDO at Reckitt, join Metis Strategy's Alex Kraus on the virtual stage to discuss how they are leading the transformation in preparation for the data-driven future and the key ingredients necessary to ensure success. Throughout the discussion, both executives explain the importance of data hygiene and proper data governance as a part of a company's data strategy and what it looks like to operationalize these new AI tools available to them. Vish and Filippo also touch on the impact AI will have on business including the value they hope to see from the use cases they've explored, the implications the technology will have on talent strategy, and generally what the art of the possible looks like. Finally, each panelist shares their perspective on the challenges they are facing when it comes to AI and their strategies for hedging their bets.

Pete Martinez serves as the Founder, Chairman, and CEO of the SIVOTEC group of companies and holds the position of Chairman at RaiseLink, an innovative enterprise operating at the intersection of Health, FinTech, Technology, AI, and Big Data.During his impressive 32-year career at IBM, Pete held various leadership roles, including Vice President of Global Business Services and Senior Location Executive for IBM South Florida. Notably, he was a part of the original IBM Personal Computer team and played a pivotal role in founding IBM's Internet Division and eBusiness Consulting.In addition to these accomplishments, Pete holds the title of Research Affiliate at the Massachusetts Institute of Technology (MIT) and serves as a visiting professor at Florida Atlantic University and Florida International University. He has also chaired the Florida Research Consortium Board of Directors and held senior positions at the Palm Beach Medical Education Company.Furthermore, Pete played a crucial role as Senior Vice President at the Quantum Group, contributing significantly to the company's Initial Product Offering (IPO). He currently co-chairs the Brain Health Project Foundation and serves on the board of Student ACES, an organization dedicated to youth leadership development.With an extensive portfolio, Pete Martinez boasts over 30 patents and technical publications. He is a sought-after keynote speaker at international conferences and has received media coverage from prestigious outlets such as the Wall Street Journal, USA Today, ABC News, The Economist, Univision, and CNN. He has also delivered presentations at the United Nations.In recognition of his contributions, Pete Martinez was inducted into the Miami Dade College Hall of Fame in 2004 and received the 2007 Cal Kovens Service Medallion Award from Florida International University. Furthermore, the Mayor of Boca Raton, Florida, proclaimed June 22, 2007, as "Pete Martinez Day" in his honor.Support the showFollow me on Facebook ⬇️https://www.facebook.com/manuj.aggarwal❤️ ID - Manuj Aggarwal■ LinkedIn: https://www.linkedin.com/in/manujaggarwal/ ■ Facebook: https://www.facebook.com/realmanuj■ Instagram: ...

About This EpisodeAs a global transformation executive, Michelle Ferguson is proof that stepping out of your comfort zone can be the key to unlocking greatness. Our conversation traverses the path of personal growth, taking risks, and the invaluable process of learning from your failures. Michelle firmly believes in the immense impact that mentorship can have on an individual's personal and professional development. She underscores the importance of finding the right mentor and the key lessons that can be gleaned from such relationships. The power of mentorship is further illustrated in her book, Women Mentoring Women. As we delve into Michelle's bold life and how she harnesses vulnerability to make a meaningful impact, we gain a deeper understanding of the transformative power of boldness. Her journey serves as a motivation to embrace your potential, be open to change, and be daring in your decisions. About Michelle FergusonMichelle R. Ferguson is a global transformation executive with expertise in operations, finance, and shared services. She spent most of her career at S&P Global/McGraw Hill where she held a variety of positions including SVP of Global Business Services and SVP of International Operations. Her legacy there includes founding WINS, the company's first ERG, serving as an advisor to subsequent ERGs, and co-founding a global mentoring program. She is a DEI advocate and serial mentor. Currently, she is advising the 9/11 Memorial and Museum on the launch of their diversity initiative. Michelle's first book, Women Mentoring Women was published in spring 2022. She is a founding member of Chief in NYC. She has also held positions at KPMG, Abrams, and Maxwell Communications. Michelle holds an MBA from Columbia Business School and a BBA from the University of Notre Dame where she remains active. She is the mother of two sons and grandmother of six and lives in New York City. Additional ResourcesLinkedIn: @MichelleFerguson 

In this week's episode we talk to Cristina Duta, Director Intelligent Automation, Global Business Services, Aecom, about the topic of How To Embrace A “We Are All Digital” Ethos Through Citizen Developers & Low-Code Solutions. We discuss how, in 2023, the boundaries between IT and the business are rapidly diminishing. The truth is that now “we are all digital!.” The growth of low code/ no-code technology, increase in digitally skilled employees and use of technology in our personal lives, means that oftentimes your workforce are capable of supporting digitization in a much bigger way than before. This session discusses how to embrace a “we are all digital” concept throughout your workforce and what it can lead to.

With continuing market uncertainty, global business services (GBS) have become a business imperative. In this episode of Innovation Today, Jessica Constantinidis, ServiceNow Field Innovation Officer, discusses the value of global business services, the path to optimizing the customer and employee experience, and what comes next with Dr. Scott Mason, Partner & COO Switzerland, EY.See omnystudio.com/listener for privacy information.

 In this episode of the Business Excelleration® Podcast, what does it take to create a Digital World Class Global Business Services organization? A discussion with Juniper Networks EVP and CFO Ken Miller about their amazing transformation journey. With The Hackett Group Director Siobhan Riggott and Advisory Principal Martijn Geerling. A complete list of show notes is available here for download.

Generative AI has been the buzzword on everyone's lips for the last few months, but as with any new solution, the more it's talked about the more the conversation is diluted and the more difficult it becomes to distinguish fact from fiction, marketing spiel from the reality and so on. In this discussion SSON talks to Phil Searle, CEO, Chazey Partners about the opportunities Generative AI can provide for GBS, the risk factors people need to take into account, the processes that are most suited and how Gen AI fits into the solutions catalogue. To find out more about Chazey you can visit their website https://chazeypartners.com

The 2023 job market has been a roller coaster to say the least. A roller coaster for both  employers and job seekers. In today's episode, Erin Vincent MS, GPHR, SHRM-SCP and I talk through all of the things when it comes to navigating the 2023 job market. We touch on all of the hot topics such as : remote vs. on site, leading global teams and the key to recruiting top talent! Currently, Erin is the VP of Global Business Services for Sonoco Products and she has over a decade of experience working in HR in many different compacities.  You can find Erin HERE. Want to support the show? Click HERE for exclusive access + bonus episodes! This is an episode that you do not want to miss!Also, if you haven't already done so already, follow the podcast on LinkedIn HERE.  I'm adding a bunch of bonus episodes to the feed and, if you're not following, there's a good chance you'll miss out.Join 1K+ women receiving  my weekly newsletter where I help YOU level up your recruiting skills, share market insights also with all the tips on how to recruit your next Rockstar HEREThanks for listening! Support the show

After hearing Kevin speak, at the Dare to be Vulnerable event here in Ottawa, I got a really honest vibe from what he said and knew I wanted him to guest on SZF. Kevin graciously agreed to speak about losing family members to suicide..   As Chief Executive Officer of Calian, Kevin Ford focuses on enabling the management team to execute the company's four-pillar growth framework of customer retention, diversification, innovation and continuous improvement. This unrelenting focus has taken the company to the next level, with revenues exceeding the half-billion-dollar mark in 2021. It's one milestone on the journey to becoming a billion-dollar, proudly Canadian company. Named CEO of the Year by the Ottawa Chamber of Commerce and Ottawa Business Journal in 2017 and EY Entrepreneur of the Year in 2019, Kevin attributes his success to teamwork, integrity and commitment. These values, combined with Kevin's enthusiasm for Calian technology and talent and his passion for diversity and inclusion, help him to future-proof the business. Kevin is fully invested in the growth of the company, playing a key role in the 18 successful acquisitions Calian has made since 2012.   “Through a combination of strategic acquisitions, innovative solutions and diversification, we continue to increase our customer base in Canada and expand into new international markets.”   Kevin was promoted to Chief Executive Officer in April 2015. Prior to becoming the CEO of Calian, Kevin served as the Calian Business and Technology Services Division President for more than four years. Kevin worked in professional services for more than 30 years, including 11 years at IBM as a Partner in Global Business Services.   He also contributes to numerous charitable organizations, sits on the board of the Ottawa Hospital Foundation and a member of CADSI's Board of Directors since 2016 and served as Chair of the Board from October 2019 to April 2023. Kevin has coached hockey and most recently led the charge to save a legacy live music venue in Ottawa.   Socials And Site   Calian https://www.calian.com/  LinkedIn: https://ca.linkedin.com/in/kevin-ford-5426948 Twitter: https://twitter.com/KFordCalian     

The Hackett Group Senior Global Business Services Advisor Penny Weller talks with Cargill Global Business Services Leader Kim Skanson about the dramatic digital transformation she has led across her global business services (GBS) organization.A complete list of show notes is available here

Michael Zill, CIO & CAO at Acadia Pharmaceuticals, candidly converses with Markus Baumgartner, Head of Global Business Services for Miba Group, and our host Sashi Narahari, Founder & CEO at HighRadius. Join this episode as it unlocks many secrets from the world of GBS and IT.

“When you unlock an insight with curiosity, the power to drive limitless growth is huge. We as leaders can make a big difference with the questions we ask.”  Shailesh Jejurikar is P&G's Chief Operating Officer, where he has profit/loss responsibility for P&G's Enterprise Markets - Latin America, India, Middle East, Africa, Southeast Asia and Eastern Europe - and leads Information Technology, Global Business Services, Sales, Market Operations, Purchasing, Manufacturing, Distribution and New Business for the company. Previously, Shailesh was the Chief Executive Officer of  P&G'S largest business sector, Fabric & Home Care, which includes many of P&G's most-iconic brands: Tide, Ariel, Downy, Gain, Febreze, Swiffer—and represents about one-third of total company sales and net earnings. From 2016 to 2021, Shailesh served as executive sponsor for global sustainability, enabling P&G's “force for growth and a force for good” vision and ensuring the company's sustainability goals are fully integrated into the day-to-day business to enable—and to inspire—positive impact on the environment and society while creating value for the company, consumers and shareholders. Shailesh's extensive P&G career has spanned 30+ years - across multiple businesses (Health & Beauty Care, Home Care, Fabric Care and P&G Professional) in both developed and developing regions - including North America, Europe, Asia and Africa) - getting his start in his home country in India. Shailesh is known for his unique ability to identify growth possibilities, having consistently delivered strong business results in every market and on every business. You'll enjoy this candid conversation on curiosity, seeing around corners, and learning to learn.

Kai Eberhard Lueg is the Chief Operating Officer, Global Business Services, Siemens AG.  He has vast international experience in the Siemens Shared Services environment in various leading positions such as Head of Business Process Shared Services and Finance Shared Services as well as CFO of Global Shared Services. Siemens Global. Prior to these engagements, he was acting as global CFO of the Siemens Wind Power Division. He has been a long term supporter of SSON where he has generously shared Siemens GBS story of cutting-edge digital transformation and end-to-end process excellence. In 2022, for the 6th year running - Siemens GBS made the list of SSON's top 20 most admired Shared Services Operations. In this conversation, Kai shares: How Siemens GBS have gone beyond traditional services to take on technical activities such as Engineering The importance of demonstrating integrity and work-life balance during a GBS job interview  The wealth of opportunity a career in GBS and Siemens has to offer

Reto-Urs Sahli, former Chief Digital & Information Officer at Asahi Group, takes part in a candid conversation with Ulla De Hondt, Head of Global Business Services at BAT, along with our host Sashi Narahari, Founder & CEO at HighRadius. Join them as they discuss how to build a collaborative GBS-IT strategy instead of leveraging skills independently and many more.

741: Vish Narendra, CIO and SVP of Global Business Services at Graphic Packaging, discusses the incredible digital transformation that he is leading at the company, the thoughtful and methodical approach he has taken to drive it forward, and the long-term mindset he adopted from the get-go. As a part of this transformation, Vish talks about the cultural elements including the retention of talent, pushing forward a data strategy focused on visibility, and how his experience at GE has informed his view of talent development at Graphic Packaging. Finally, Vish looks ahead at trends in employee engagement and reflects on the difference makers to his own career.

741: Vish Narendra, CIO and SVP of Global Business Services at Graphic Packaging, discusses the incredible digital transformation that he is leading at the company, the thoughtful and methodical approach he has taken to drive it forward, and the long-term mindset he adopted from the get-go. As a part of this transformation, Vish talks about the cultural elements including the retention of talent, pushing forward a data strategy focused on visibility, and how his experience at GE has informed his view of talent development at Graphic Packaging. Finally, Vish looks ahead at trends in employee engagement and reflects on the difference makers to his own career.

In this episode of GBS Careers Corner we talk to Gary Critchley, Senior Vice President for Global Business Services at Qatar Airways which was recently named one of SSONs Top 20 Most-Admired GBS.   During his career Gary has worked for a number of well-known brands, both in the UK and Middle-East, including Marks and Spencer, National Grid, Pepsi Co and BOC Group helping them to transform their finance functions and implement shared services. He has a wealth of experience in leading through change, integrating digital strategies and building strong, diverse teams.  We talk about, how to make your CV standout through storytelling, taking a leadership position and how "varying your altitude" is a crucial skill for shared service leaders. 

A discussion of key findings from our 2023 Global Business Services Key Issues research with The Hackett Group Global Business Services Advisor Penny Weller, GBS Global Practice Leader Martijn Geerling and Principal and Finance Transformation GBS Leader Kevin Church.A complete list of show notes is available here for download.

707: Michelle Greene; EVP, CIO, and Head of Global Business Services; discusses with Peter High the complexities of Cardinal Health's business, the power of collaboration, and the company's internal talent strategy. She gives an overview of how her teams are organized and a deeper look into the company's technology commercialization engine Fuse and how it contrasts with the company's digital office. Michelle also discusses how she works together within her executive time and focuses on implementing a culture of collaboration with her colleagues. She covers the recruiting and retraining strategy for employees relating to continuous improvement and diversity of thought and experience. Finally, Michelle talks about the keys to her career success and looks ahead at the trends in automation that are on her radar for the future.

707: Michelle Greene; EVP, CIO, and Head of Global Business Services; discusses with Peter High the complexities of Cardinal Health's business, the power of collaboration, and the company's internal talent strategy. She gives an overview of how her teams are organized and a deeper look into the company's technology commercialization engine Fuse and how it contrasts with the company's digital office. Michelle also discusses how she works together within her executive time and focuses on implementing a culture of collaboration with her colleagues. She covers the recruiting and retraining strategy for employees relating to continuous improvement and diversity of thought and experience. Finally, Michelle talks about the keys to her career success and looks ahead at the trends in automation that are on her radar for the future.

In this episode of SSONext, host Barbara Hodge sits down with David Hughes, Shared Services Director for Bidvest Noonan, a leading facilities management business in the UK, providing Finance and HR support across the board. David has over 20 years' experience designing and operating world class Global Business Services operations. He has a passion for creating values-based cultures and great places to work, where people are inspired and motivated to achieve their full potential. David and Barbara dig into: ✅ Why automation is a really powerful (and perhaps underutilized) tool for GBS leaders✅ How to refocus on the fact that the main objective of automation is to improve a company's workflows - so we we can reduce costs, time, and waste, as well as increase productivity.✅ New automation opportunities come along every day; what markers can GBS use to evaluate, assess and implement the right ones? For the full details on that and a lot more,

In this episode of BragTalks, Michelle Ferguson shares her learnings and stories about women mentoring other women. This episode is hosted by Heather VanCura, who met Michelle through Chief, a private network built to drive more women into positions of power and keep them there. Season 3 is all about mentoring, and this episode kicks off the season with a focus on women. This isn't just a one way conversation. Please share your story and experience with us by subscribing and filling out the contact form on BragTalks.com. Follow us on Twitter and LinkedIn as well. You can listen on Apple, Google or Spotify podcast platforms. Bio: Michelle R. Ferguson is a global transformation executive with expertise in operations, finance, and shared services. She spend most of her career at S&P Global/McGraw Hill where she held a variety of positions including SVP of Global Business Services and SVP of International Operations. Her legacy there includes founding WINS, the company's first ERG, serving as an advisor to subsequent ERGs, and co-founding a global mentoring program. She is a DEI advocate and serial mentor. Currently, she is advising the 9/11 Memorial and Museum on the launch of their diversity initiative. Michelle's first book, Women Mentoring Women was published in spring 2022. She is a founding member of Chief in NYC. She has also held positions at KPMG, Abrams, and Maxwell Communications. Michelle holds an MBA from Columbia Business School and a BBA from the University of Notre Dame where she remains active. She is the mother of two sons and grandmother to five and lives in New York City.

In this episode, Sashi Narahari is joined by Carla Sarti, VP of Global Business Services at Lear Corporation. They discuss the future of BPOs, what GBS will be involved in over the next 10 years and why India will remain a great location to find talented workers.

On the ninth episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Vish Narendra, CIO & SVP, Global Business Services of Graphic Packaging International. GPI is an integrated paper packaging company that services hundreds of the world's most recognized brands. Vish shares insights on how he's leading digital transformation at GPI, how to measure the success of digital transformation, how to find the right startups to work with, and the state of AR/VR for enterprise.Quick hits from Vish:On Graphic Packaging International's digital transformation: “At a 50,000 foot level, we're putting in processes and systems that will be used by this company ten to fifteen years from now. Not in a static way but an agile and flexible way that can evolve and adapt to the changing needs of the economy, the business, and the industry.”On maintaining dynamism in a highly-volatile world: “Technology itself is not the biggest challenge. It is prioritization and adaptation for evolving needs. That is actually truly the biggest challenge...So, you have to adjust.”On how CIOs can become more innovative: “Find progressive CIOs that are active in the space. See if there are ways that you can get connected to them. See if there are ways that they will share their knowledge and their time.”On how to balance pre-existing best practices and innovation: “As humans, no matter who you are, you are a creature of habit. If you have developed a certain set of habits over a while, it takes a lot of effort to break those habits. And understanding how we can drive that change within that organization and understanding the appetite for change is critical to the success of all the work.”Recent book recommendation: Good Company by Arthur M Blank--Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Find more great lessons from tech leaders and enterprise software experts at enterprisesoftware.blog.Enterprise Software Innovators is produced by Josh Meer, Luke Reiser, and Tom Hunt.

Michelle Ferguson is an author and founding member of Chief - a private network built to drive more women into positions of power and keep them there. Prior to that she was senior VP, Global Business Services and Senior VP Global Real Estate Strategies and Services at Standard & Poors. In her new book, Women Mentoring Women, Michelle addresses the primary issue that she believes holds women back: lack of mentorship. High-level leaders have the knowledge and expertise to assist and train lower-level professionals in business to prepare them to advance in their careers. While education plays a role in helping women land a job, understanding the business culture helps them climb the ladder of success. Download Women Mentoring Women: https://www.amazon.com/Women-Mentoring-Strategies-Stories-Lift/dp/B09ZFKG7NS

In this episode, Sashi Narahari is joined by Oyin Oke, Head of Global Business Services at Huntsman Corporation. They discuss what transformation is necessary for BPOs to stay alive, process automation, the importance of investing in new technologies and how to remain competitive.

Jason Rauhe from our Global Business Services team joins the show to talk about how we serve international clients, the importance of compliance, and hot topics in the international tax world. Contact Jason Learn more about our Global Business Services practice

Welcome back SSONext! In this episode, you'll find host Barbara Hodge in conversation with Sandeep Poddar, Head of the AkzoNobel GBS India Center and responsible for managing the BPO relationships, too. Sandeep is a GBS executive with decades of experience in designing and leading Global Business Services teams. His speciality is leading teams in virtual environments, implementing intelligent automation, driving business transformation and cross-functional collaboration. Sandeep and Barbara dig into: ✅ Why it might be risky to neglect business process outsourcing ✅ Insights into why 6 out of 10 GBS/SSOs are actively outsourcing✅ How outsourcing has moved up in the delivery value chain✅ Where ‘Centers of Excellence' come into play✅ Getting clarity on how to measure success in outsourcing For the full details on that and a lot more,

In this episode, Sashi Narahari is joined by Mattijs Backx, Senior VP & Head of Global Business Services at PepsiCo. They discuss what India does extremely well in GBS, the importance of talents joining GBS organisations and the influence of technology in GBS growth.

Today on SSONext, host Barbara Hodge sits down with Sameer Jalundhwala, a global Shared Services leader with expertise in building Global Business Services (GBS) operating models and transforming processes and systems, leveraging exponential technologies (automation, AI, analytics, blockchain) and new ways of working. He is SVP, GBS Operations & Outsourcing at NTT Ltd where he's responsible for building and managing Global Business Services operations across 40+ countries, covering back and mid-office processes and delivered through two world class outsource providers. As an IBM Executive Partner he has led sales, solution and consulting teams building and delivering transformative solutions that have achieved improved client satisfaction and business outcomes. Sameer and Barbara dig into: ✅ The state of outsourcing today… Sameer paints a picture of what it's like to go from BPO to BPM and back to BPO; but with a difference.✅How is outsourcing still relevant?✅The difference between BPO and BPM For the full details on that and a lot more,

In this episode, Sashi Narahari is joined by Tracy Schaefer, VP Global Business Services at Conagra Brands. They discuss the future of BPOs, the differences between working remotely and in the office and ponder over the possibility that AI will replace people at work.

Today on SSONext, host Barbara Hodge sits down with Tom Bangemann, Head of Data Development & Research at SSON Research & Analytics. Tom is one of the most experienced market analysts in the GBS space, and a thought leader in service delivery, business support, and GBS development. He talks about the need to retain the stability to deliver what's required – but be agile enough to react to change, internal or external. His expertise is in benchmarking and KPI models. Tom and Barbara dig into: ✅ Why the current insecurity drives risk and how GBS can counter this ✅ The future of GBS and what you can expect to see over the next 5 years ✅ How to move from efficiency to effectiveness to experience in an organization ✅ Why technology and talent are two sides of the same coin For the full details on that and a lot more,

In this episode, Sashi Narahari is joined by Liliana Becerril Ovalle, Shared Services Global VP at Grupo Bimbo. They discuss the future of GBS for outsourcing, the role of AI technology in GBS and the expansion of Global Business Services.

This episode features highlights from our first season.  We hear from 7-time CIO Mark Settle, Brady Pyle, Deputy Chief Human Capital Officer at NASA, Tony Saldanha, former VP of Global Business Services at Procter & Gamble, and more. Together, they bring you the most relevant insights to help you attract and retain world-class talent, implement effective tech tools, and improve leadership skills.Quotes*“There is this trap we fall into of assuming we know what employees want and what they need. And we don't. We can make some generalizations, but we need to ask. We need to be asking the questions to understand truly what employees need inside an organization. And we need to understand that will evolve and change.” - Joey Wilkerson, Employee Experience Lead and Acquisition Integration Manager at Cisco*“I began to challenge some of those notions around leadership. And I have seen, I have observed and experienced that you can be yourself and be an effective leader.” - Brady Pyle, Deputy Chief Human Capital Officer at NASA*“How do we get engagement of 38,000 people so they feel connected? And engagement that doesn't stop. Engagement that is ongoing and engagement that makes them an active participant in our brand, in our vision, in our story in our strategy, and connected? That, for me, this is about being human. Yes, tools and technology. And we'll talk about tools and technology. And I know very likely to ask me about that as well. They play a role. But this is about connection, communication, empathy. Truly, it's about understanding each other.” - Marija Zivanovic-Smith, EVP of Marketing, Communications and Public Affairs at NCR CorporationTime Stamps*[1:27] 7-time CIO Mark Settle*[1:51] Joey Wilkerson, Employee Experience Lead and Acquisition Integration Manager at Cisco*[2:27] Nicole Alvino, CEO and Founder of Firstup*[3:32] Jâlie Cohen, Group SVP of HR Americas at The Adecco Group*[4:21] Aaron Gerlitz, Program Manager of Information Security at Lowe's*[4:53] Erica Cary, VP of Product and Services at Hilton*[5:36] Weston Morris, Director of Global Strategy for Digital Workplace Services at Unisys*[6:09] Brady Pyle, Deputy Chief Human Capital Officer at NASA*[6:35] Marija Zivanovic-Smith, EVP of Marketing, Communications and Public Affairs at NCR Corporation*[7:24] Alexander Senn, Head of People and Organization at Siemens Smart Infrastructure*[8:04] Lisa Cummings Penn, Executive Director of Employee Engagement in the Office of the CIO at Estée Lauder Companies*[9:01] Angie Grossman, Senior Employee Experience Specialist at WarnerMedia*[9:21] Tony Saldanha, former VP of Global Business Services at Procter & Gamble*[10:10] Quique Huerta, Global Employee Experience Officer at Liberty Mutual InsuranceLinksConnect with:7-time CIO Mark SettleJoey Wilkerson, Employee Experience Lead and Acquisition Integration Manager at CiscoNicole Alvino, CEO and Founder of FirstupJâlie Cohen, Group SVP of HR Americas at The Adecco GroupAaron Gerlitz, Program Manager of Information Security at Lowe'sErica Cary, VP of Product and Services at HiltonWeston Morris, Director of Global Strategy for Digital Workplace Services at UnisysBrady Pyle, Deputy Chief Human Capital Officer at NASAMarija Zivanovic-Smith, EVP of Marketing, Communications and Public Affairs at NCR CorporationAlexander Senn, Head of People and Organization at Siemens Smart InfrastructureLisa Cummings Penn, Executive Director of Employee Engagement in the Office of the CIO at Estée Lauder CompaniesAngie Grossman, Senior Employee Experience Specialist at WarnerMediaTony Saldanha, former VP of Global Business Services at Procter & GambleQuique Huerta, Global Employee Experience Officer at Liberty Mutual InsuranceThanks to our friendsThis episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io

Check out the Impact Investor platform here.Agency of One - Take the stress out of hiring a freelancer or full-time employee. Learn moreListen and Subscribe to the Disruptors for GOOD podcast.Thanks to all the Causeartist Partners - Check them out here.Subscribe to our newsletter here.----------------------------------------In episode 43 of the Investing in Impact podcast, I speak with Jasiel Martin-Odoom, Senior Investment Associate at Unreasonable Collective, on the current trends in impact startups across Europe and Africa.Jasiel began his career in investment banking at Goldman Sachs in London after gaining an MPA in Social Impact, Innovation and Investment from New York University. He covered broadly Global Business Services, and European Building, Construction & Distribution Companies. He joined the Unreasonable team in 2020 as the Portfolio Manager for UK & EMEA.As a Senior Investment Associate, Jasiel's particular passion for impact-focused VC investing led to him joining Unreasonable Collective's deal team that makes Series A and B impact investments into tech companies solving problems of Climate Change Management & Reporting, Built Environment, Mobility & Transportation; and Food & Agriculture.As part of Collective's 100% diverse core deal team, he is responsible for sourcing, screening, diligencing and contributing to investment decisions made by the team. He also leads the deal team's sourcing efforts in UK & EMEA leveraging his prior experience as Portfolio Manager.Over multi-year engagements, Unreasonable partners with family offices and foundations,  help multinationals future-proof their strategy by grounding it in sustainable innovation, and we facilitate public-private partnerships with governments looking to sustainably reach their goals. Below are just a few of the initiatives we have co-founded alongside our institutional partners.About Unreasonable CollectiveUnreasonable Collective is an invite-only club for investors globally. Collective members benefit from a highly curated portfolio of growth-stage ventures, pooled capital designed to deliver competitive terms, and intimate community experiences. Together they invest at the nexus of global impact, advanced technology and profit. Think of the Unreasonable Collective as your personal deal flow engine for curated investments positioned to create robust returns while solving pressing global problems.Members of the Unreasonable Collective are connected to exclusive opportunities sourced directly from the Unreasonable Fellowship. The Fellowship currently includes 311 best-in-class companies that have raised more than $9.2 bn in financing, are headquartered in 50 countries, and are positively impacting the lives of more than 1.4 bn people.----------------------------------------Check out the Impact Investor platform here.Agency of One - Take the stress out of hiring a freelancer or full-time employee. Learn moreListen and Subscribe to the Disruptors for GOOD podcast.Thanks to all the Causeartist Partners - Check them out here.Subscribe to our newsletter here.

In this episode, Sashi Narahari is joined by Jay Cheedella, Vice President, Global Business Services at The Hershey Company. They discuss the future of GBS in ten years from now, the impact of cost-efficiency on the organization's growth and the importance of the growth strategy.

622: Kevin Eamigh discusses the two sides of his responsibilities in his role and why it was a logical step for him to take on the Global Business Services responsibilities. He also talks about his role in developing connected products for the company and his team's work on providing customers with self-service options. Finally, Kevin spends some time reflecting on his tenure as CIO, the evolution of the role throughout his career, and trends in technology that he and his team are following.

In a time that's been challenging for everyone, perhaps no other industry has been hit harder than healthcare. Anthem, one of America's leading health benefits companies, needed to be ready to answer member questions at a moment's notice. In this episode of Smart Talks, Malcolm talks to Anil Bhatt, Senior Vice President and CTO of Anthem, and Glenn Finch, Managing Partner of Global Business Services at IBM, about how AI is helping people interact with healthcare in a whole new way. Learn more about your ad-choices at https://www.iheartpodcastnetwork.comSupport the show: https://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

In a time that's been challenging for everyone, perhaps no other industry has been hit harder than healthcare. Anthem, one of America's leading health benefits companies, needed to be ready to answer member questions at a moment's notice. In this episode of Smart Talks, Malcolm talks to Anil Bhatt, Senior Vice President and CTO of Anthem, and Glenn Finch, Managing Partner of Global Business Services at IBM, about how AI is helping people interact with healthcare in a whole new way. Learn more about your ad-choices at https://www.iheartpodcastnetwork.comSee omnystudio.com/listener for privacy information.