Podcasts about Seamless

Seamless integration with EHRs is foundational to scaling patient access automation and optimizing revenue cycle performance. In this episode, Client Implementation Specialist Sahana Gangal explains how Infinx approaches standard and custom integrations, overcomes vendor limitations, and ensures successful data exchange across healthcare systems.

In this episode of Omni Talk's Ask an Expert series, Chris Walton and Anne Mezzenga talk with Stipe Galic, VP of Business Development & Marketing at TGW, to demystify the complexities of returns in today's omnichannel retail world. From cost savings to faster reshelving, Stipe walks us through how automation, flexible software, and a unified DC setup are transforming how retailers like Urban Outfitters manage inventory and returns. Key Moments: 1:05 – Stipe's journey from mechanical engineer to automation leader at TGW 4:59 – Why returns are such a thorn in omnichannel fulfillment 7:00 – Real-time processing of returns with mixed-SKU totes 10:00 – How software decides between single-SKU and return stock 14:36 – Case study: High-end fashion retailer consolidating DC operations 19:56 – Cutting return costs nearly in half through automation 22:00 – “Bridge vs. Ferry” analogy on warehouse responsiveness 24:35 – Seamless integration > cutting-edge tech: the new mindset Music by hooksounds.com *Sponsored Content*

Building an unforgettable client journey is one of the most powerful ways to boost your design firm's reputation and success. In this episode, you'll learn how to create an experience that feels as luxurious and thoughtful as the spaces you design. Melissa walks you through the entire client journey, from the first website click to the final reveal, and shares how to transform your leads into loyal, raving fans. You'll discover how to attract your ideal clients, onboard them with intention, and keep them delighted every step of the way. Plus, Melissa offers real-world tips for clear communication, milestone celebrations, and gathering feedback that can skyrocket your brand's buzz. If you're ready to turn every project into a lasting relationship (and a referral engine), this episode is packed with the strategies you need! IN THIS EPISODE, YOU WILL HEAR: (00:55) Why your client journey is your brand in action — not just your workflow (04:08) How to ensure your website attracts (and qualifies) your ideal clients (09:45) Why setting expectations early prevents client frustrations later (19:02) The magic of a tangible welcome packet and why digital alone isn't enough (23:45) How regular client updates slash random calls and build massive trust (28:03) Creating WOW moments along the project timeline to counteract "whoa" moments SUPPORTING RESOURCES: Join the Design Business Freedom Facebook Group When you're ready to step into a bigger vision in your design business and create exceptional results and celebrations, book-a-call to explore how coaching can take you there faster, with a solid plan, proven process, and smart strategies.

Send us a textThis week, Carl is joined by Deborah Matteliano, the Global Head of Restaurants at AWS, for a wide-ranging conversation that covers everything from tariffs and avocados to AI strategy, Seamless's surprising comeback, and the limits of restaurant robotics. Drawing from her experience at Uber Eats and now at Amazon, Deborah offers sharp insights on how data, delivery, and design are reshaping the restaurant landscape.Topics include:1m 15: How Chipotle's avocado strategy is shielding it from tariff turbulence9m: Why Grubhub's Revival of Seamless Could Be Wonder's Secret Weapon16m 55: The real reason Kernel scrapped its robots22m 20: The DoorDash + Domino's partnership.30m: Boston's permit requirements on the delivery companies.If you're serious about restaurant tech and the off-premise channel, this one's a must-listen.Support the show

Episode Summary:In this monumental 98th episode—our first-ever live recording—we welcome legendary costume designer and visual storyteller Paul Tazewell, just one week after his historic win as the first Black man to receive the Academy Award for Best Costume Design for Wicked. Set against the vibrant backdrop of Space 001, the Institute's newly opened physical space, Paul and host Dario Calmese delve into a deeply moving, expansive conversation about storytelling through clothing, the power of design, Black imagination, and the long road to recognition.From his early days sewing dashikis and puppets in Akron, Ohio, to crafting iconic looks for Hamilton, The Wiz Live!, Harriet, West Side Story, and now Wicked, Paul shares the emotional, intellectual, and spiritual layers that shape his work. This episode is a masterclass in creative process, artistic evolution, and how style becomes a vessel for history, identity, and transformation.What We Explore:A Historic Win: Paul reflects on becoming the first Black man to win an Oscar for costume design.Roots & Influence: His upbringing in Akron and support from his two moms shaped his creative path.Finding His Lane: He learned to trust design as his true calling while navigating multiple talents.Design as Story: Paul reveals how costumes—like those in Wicked—carry emotion, science, and symbolism.Legacy & Access: He honors Black creative lineage and shares his vision for mentoring future storytellers.Quotables:“Clothing is never just about what you wear. It's about the story you tell.”— Paul Tazewell“Being visible, taking up space, allows you access to investigate what's next.— Paul Tazewell“Beauty is the antidote to the ugliness in the world.”— Paul TazewellAbout the Guest:Paul Tazewell is a Tony, Emmy, BAFTA, and now Academy Award-winning costume designer whose breathtaking work has helped shape the visual identity of contemporary theater and film. From Hamilton to Wicked, his designs transcend aesthetics—they are blueprints for character, history, and emotion.Follow Paul on Instagram: @paultazewellResources & Mentions:Space 001 – A concept store, research lab, and living archive in the Oculus, NYCGeoffrey Holder – Legendary Black artist and costume designer for The WizWicked (Film) – Now featuring Oscar-winning costume designNorth Carolina School of the Arts, NYU, and Pratt Institute – Key touchstones in Paul's trainingMellon Foundation – Supporting imagination and justice through the artsSoundtrack: Inspired by Paul Tazewell's Journey & Genius"Home" – Stephanie Mills (from The Wiz) - A soulful ode to identity, memory, and belonging—an emotional anchor for Paul's early influence and connection to The Wiz."Defying Gravity" – Cynthia...

In this special final episode of our In All Things Book Club, our guests from throughout the series – Marcos Ortega, Nancy Duff, Joe Kim, and Rodger Woodworth – gather once more to speak directly with the author of The Seamless Life, Steven Garber. Together, they reflect on key themes from the book, such as vocation, friendship, lament, and hope, and share the moments and ideas that resonated most deeply with them. With thoughtful questions and rich dialogue, this conversation brings the series full circle, offering personal insights and deeper engagement with the author's vision of a life lived seamlessly in faith and work. Whether you've read every page or are just listening in, this episode offers a meaningful conclusion to our journey through The Seamless Life.

In this episode of The Brainy Business podcast, Melina Palmer is joined by Nikki Rausch, a sales coach and expert in making it easy for customers to do business with you. Drawing from her extensive experience in sales and Neuro Linguistic Programming, Nikki shares actionable insights on how to improve communication and streamline the sales process. Together, Melina and Nikki discuss the importance of clarity in messaging and the impact of small adjustments in communication. They explore common pitfalls in email exchanges, such as the overuse of "I" statements and ineffective scheduling techniques that can inadvertently create barriers for potential clients. Nikki emphasizes the value of providing clear next steps and making the process as effortless as possible for the customer. In this episode: Learn how to reframe your communication to focus on the customer rather than yourself. Discover effective techniques for scheduling meetings that respect your prospect's time. Understand the significance of reducing "I" statements in your messaging to enhance engagement. Gain insights into the "Go Fish" mentality and how to avoid it in client interactions. Explore Nikki's three times technique for more effective email communication. Get important links, top recommended books and episodes, and a full transcript at thebrainybusiness.com/486. Looking to explore applications of behavioral economics further?  Learn With Us on our website. Subscribe to Melina's Newsletter Brainy Bites.  Let's connect: Send Us a Message Follow Melina on LinkedIn The Brainy Business on Youtube The Brainy Business on Instagram

In the penultimate episode of our In All Things Book Club series, Dean Weaver is joined by Marcos Ortega, Nancy Duff, Rachel Toone, Joe Kim, and Rodger Woodworth for a thoughtful conversation on the last section of Steven Garber's The Seamless Life. Special guest Steven Garber himself also joins the conversation to reflect on the themes woven throughout his writing. Together, the group explores how vocation shapes our lives, the sacredness found in everyday moments, and what it means to remain faithful to the “something” we've been given to do – even when it may not feel like everything. They reflect on grace, friendship, brokenness, and the hope that sustains us in the tension between what is and what ought to be. Whether you've been reading along or are just joining the conversation, this episode offers a meaningful stop to a rich journey through The Seamless Life.

In this episode of The Builder's Ladder, we talk with Corey Brown, owner of Kiwi Built in Wellington. Corey shares his journey from working for others to running his own successful small business specialising in high-end heritage renovations. Corey reveals the lessons learned and struggles overcome while growing Kiwi Built - sharing actionable advice for builders, remodelers, and tradespeople looking to scale effectively. Tune in to discover: ✅Building Systems for Success: Learn how Corey transitioned from doing everything himself to implementing systems that give him his life back and allow for scalable growth. ✅Strategic Partnerships for Growth: Hear about the power of collaborating with architects and other professionals to pre-sell services and expand your reach. ✅Financial Management for Profitability: Learn how real-time budget tracking and accurate quantity surveying can maximise your profit margins. ✅The Importance of Community and Mentorship: Hear how finding positive communities and investing in business coaching accelerated Corey's growth. ✅Developing a Skilled Workforce: Learn Corey's strategies for finding, training, and retaining talented tradespeople in a competitive market. Tune in now and learn from Corey's experience - to get insights to help you scale your building business effectively. Key moments: 00:02:00 Starting Kiwi Built00:03:00 Wife runs the office00:05:00 Real-time budget tracking00:06:59 3D model pricing00:08:02 Delegate, don't DIY00:10:05 Marketing strategy evolution00:12:30 Seamless villa renovations00:16:20 Coaching builds confidence00:19:56 No weekend work00:22:00 Positive builder communities00:23:02 Training restoration apprentices -

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency.  Learn how to accelerate your growth by going to outcomesrocket.com Delays in organ transportation can prevent organs from being transplanted, but Pulse Charter Connect is working to change that! In this episode, Laura Epstein, CEO of Pulse Charter Connect, shares how her company is transforming organ transplantation by making it faster, easier, and more reliable. She highlights the inefficiencies of the current system, where transplant centers rely on multiple vendors, causing delays and lost organs. With her background in engineering and aviation, she explains how Pulse Charter Connect's automated platform streamlines the process to ensure organs reach recipients quickly. Laura also reveals that nearly 20% of procured organs never make it to transplant and emphasizes the industry's commitment to reducing this loss. Tune in and learn how Pulse Charter Connect is transforming organ transplantation and maximizing the gift of donation! Resources:  Connect and follow Laura Epstein on LinkedIn. Learn more about Pulse Charter Connect on their LinkedIn and website. Buy Andy Dunn's Burn Rate here. Grab a copy of Mike Evans' Hangry here. Fast Track Your Business Growth: Outcomes Rocket is a full-service marketing agency focused on helping healthcare organizations like yours maximize your impact and accelerate growth. Learn more at outcomesrocket.com

Diane Mentzer is the Founder of Diane Integrates, LLC, where she serves as a business operations advisor and COO coach to help visionary CEOs and founders operationalize their businesses for growth. With over two decades of experience as a second-in-command, she supports top leaders in implementing incremental changes that enhance operations, reduce staff stress, and lower risk. Diane is certified as a Project Management Professional (PMP) and a Catipult Business Coach and has completed the EOS Integrator Masterclass. In this episode: The momentum gained during business growth can fuel long-term sustainability yet spark internal confusion. Roles blur, operations become reactive, and the founder often ends up entangled in day-to-day tasks they hoped to escape. How can business owners regain clarity and scale sustainably without burning out themselves or their teams? Second-in-command Diane Mentzer recommends building clear systems around people and processes. This requires identifying your ideal lifestyle and vision for your business and reverse-engineering the operational structure to support these goals. Through role clarity assessments, time tracking, and delegation mapping, you can identify a second-in-command, prevent overlap, and empower existing team members. In this week's episode of Systems Simplified, Diane Mentzer, the Founder, Business Operations Advisor, and COO Coach at Diane Integrates, joins Adi Klevit to discuss building systems for operational clarity. Diane talks about integrating strategic planning and role-based KPIs, how to evaluate delegation and team structure, and why a COO may not be necessary for small businesses.

In this episode of our In All Things book club series, Dean is joined by guests Marcos Ortega, Rachel Toone, Nancy Duff, and Rodger Woodworth to continue exploring Steven Garber's The Seamless Life. As they discuss the second half of the book, they wrestle with the challenges of dualism in faith and life, the intersection of vocation and lamentation, and what it means to truly know the world while still loving it. How do we hold together the tension between the way things are and the way they ought to be? What does it mean to live with coherence in a fragmented world? Join us for this deep and thoughtful conversation on faith, calling, and what it takes to remain faithful in the face of brokenness.

Ohio State tight ends coach Keenan Bailey praised Purdue transfer Max Klare for "acclimating well" and making a "seamless transition" with the Buckeyes. Bailey highlighted Klare's versatility as a blocker and polished receiving skills while also discussing the progress of Will Kacmarek, Bennett Christian, Jelani Thurman, and the team's young talent. With a deep and competitive tight end room, Ohio State is shaping up for a strong 2025 season. #GoBucks #TightEndU Thursday, March 27, 2025 Subscribe to the Podcast

We're celebrating TEN YEARS of the Seamless Bible study by Angie Smith! Seamless has sold over 700,000 units since it was released on April 1, 2015, and seeing the impact it has had on women all over the world has been incredible and humbling for all those involved. We are so grateful that God has used this study to help women understand the whole Bible as one complete story. So, what better way to celebrate the ten-year anniversary than by catching up with Angie! You'll love hearing from Angie about what she's up to today, how she approached condensing the entire Bible into six weeks of study, and more. LINKS Seamless Bible study Matchless Bible study Breaking Free Bible study More resources from Angie SmithRECOMMENDED: Take a step back in time to 2015 and listen to the fifth episode of MARKED with Angie Smith!MARKED is a podcast from Lifeway Women: https://women.lifeway.com/blog/podcasts/.Hosted by Andrea Lennon and Elizabeth Hyndman.CONNECT WITH US!Follow Lifeway Women on Instagram.Join us at a Going Beyond Live event with Priscilla Shirer! Learn more at lifeway.com/goingbeyond. To learn more about Symposium, visit lifeway.com/symposium. To learn more about the Grace Bible for Kids, visit lifeway.com/gracebible.

March 21, 2025: Philipp von Gilsa, CEO of Kontakt.io, explores how next-generation real-time location systems (RTLS) are re-entering the healthcare space and creating rapid growth. Philipp reveals how his company's cloud-based approach is helping health systems drastically reduce equipment costs through enhanced visibility, with some clients seeing benefits in the first month after deployment. Don't miss this discussion live from the floor of HIMSS.Key Points:03:47 Next Generation RTLS04:39 Implementation and ROI08:19 RTLS with AISubscribe: This Week HealthTwitter: This Week HealthLinkedIn: This Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

In this episode of In All Things, our book club series continues as we explore the next section of Steven Garber's The Seamless Life. Dean Weaver is joined by a thoughtful panel of guests—Rachel Toone, Nancy Duff, Marcos Ortega, Joe Kim, and Roger Woodworth—to discuss vocation, occupation, and the intersection of the two. How do we understand the work we do in light of God's calling in our lives? Is there a difference between our job and our vocation? Together, our guests reflect on Garber's insights, sharing their own experiences of living faithfully in their professions while holding onto a broader vision of calling. From wrestling with fragmentation in our daily lives to embracing the responsibilities that come with knowing and loving the world, this conversation challenges us to think deeply about what it means to integrate faith and work. Whether you're in ministry, business, education, or any other field, this episode will encourage you to consider how your occupation is part of something much bigger—an invitation to live with coherence, purpose, and love. Tune in for a rich discussion on calling, responsibility, and the beauty of a life well-lived.

What if there was a cold calling technique that could dramatically increase your chances of getting a "yes"? Troy Barter breaks down the powerful "option close" strategy. Learn why being more assumptive with prospects leads to better results and how to implement this proven technique without feeling manipulative.We will show you exactly how to execute the option close in your own sales conversations, with real examples and practical applications.You'll Learn:How to implement the option close in any sales conversationWays to be confidently assumptive without being pushyStrategies for setting up the close that feels naturalThe Speakers: James Buckley and Troy BarterIf you want to catch The Daily Sales Show live, join hereFollow Sell Better to get the latest actionable tactics from sales pros at the top of their gameExplore our YouTube ChannelThank you to our sponsors: Gong and Seamless.ai

In this episode of the Becker's Healthcare Podcast, Jakob Emerson is joined by Rob Duffy, CTO at HealthEdge, to discuss the evolving role of platform-based technology in healthcare. They explore how interoperability, regulatory changes, and change management strategies are shaping the future of health plans. Tune in for expert insights on overcoming technological silos, preparing for innovation, and navigating the complexities of the healthcare ecosystem.This episode is sponsored by HealthEdge.

The HIMSS Global Conference brings together healthcare professionals, technology providers, and industry leaders to discuss the most pressing challenges in healthcare. One of the key conversations this year focused on security, risk management, and the role of HITRUST in ensuring trust across the healthcare ecosystem.HITRUST's Expanding Role in Healthcare SecurityRyan Patrick, VP of Adoption at HITRUST, joined the discussion to share insights from the conference floor. One of the most striking takeaways was the sheer scale of engagement—attendance at HIMSS was at an all-time high, reflecting a growing focus on healthcare security and compliance. Organizations across the industry are looking for solutions that support innovation while maintaining security, and HITRUST is at the center of those conversations.A common misconception about HITRUST is that it only provides a single, rigorous cybersecurity assessment. Patrick clarified that HITRUST now offers a tiered approach, including the E1 (entry-level), I1 (intermediate), and R2 (comprehensive) assessments, allowing organizations to align their security and compliance efforts with their level of maturity. The E1 assessment, in particular, has gained rapid adoption as organizations look for a scalable way to demonstrate security and compliance without the complexity of a full certification process.The Role of HITRUST in Third-Party Risk ManagementWith interoperability becoming a priority in healthcare, third-party risk management is a growing concern. Many healthcare organizations work with hundreds—if not thousands—of vendors, and ensuring security across this extended network is critical. Patrick emphasized that HITRUST is not just a cybersecurity framework but a tool for managing third-party risk at scale. HITRUST assessments provide structured, standardized data that can be integrated into risk management platforms, allowing organizations to evaluate their vendors with greater efficiency and confidence.As discussions around security and compliance continue, Patrick encourages healthcare organizations to educate themselves on the full range of HITRUST offerings. Whether an organization is starting its security journey or looking to optimize third-party risk management, HITRUST provides a structured path to achieving trust and resilience.Learn more about HITRUST: https://itspm.ag/itsphitwebNote: This story contains promotional content. Learn more.Guest: Ryan Patrick, Vice President of Adoption at HITRUST | On LinkedIn: https://www.linkedin.com/in/ryan-patrick-3699117a/Hosts:Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber] | On ITSPmagazine:  https://www.itspmagazine.com/sean-martinMarco Ciappelli, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining Society Podcast & Audio Signals Podcast | On ITSPmagazine: https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelli____________________________This Episode's SponsorsLearn more and catch more stories from HITRUST: https://itspm.ag/itsphitweb____________________________ResourcesLearn more and catch more stories from HIMSS 2025 coverage: https://www.itspmagazine.com/himss-2025-health-technology-and-cybersecurity-event-coverage-las-vegasHITRUST 2025 Trust Report: https://itspm.ag/hitrusz49c____________________________Catch all of our event coverage: https://www.itspmagazine.com/on-locationTo see and hear more Redefining CyberSecurity content on ITSPmagazine, visit: https://www.itspmagazine.com/redefining-cybersecurity-podcastTo see and hear more Redefining Society stories on ITSPmagazine, visit:https://www.itspmagazine.com/redefining-society-podcastWant to tell your Brand Story Briefing as part of our event coverage? Learn More

It's no secret that the EV charging experience can be a frustrating one. But what if you could connect the various EV charging networks to apps and services, standardizing them into a single point of integration? One company is doing just that by harnessing data to create a seamless, secure, and reliable EV charging experience.   Meet Emobi, the leader in critical digital infrastructure that delivers a single point of integration to a vast network of EV charging stations and e-mobility partners through advanced AI and data refinement models. As the largest roaming ecosystem in North America, the company also enables traditional and streamlined (JustPlug) Plug & Charge technology, facilitating automatic charging identification between EVs and chargers. The company is trusted by EV manufacturers, startups, utilities, and U.S. government agencies alike.   To learn more, we sat down with Lin Sun Fa, CEO, Emobi, to discuss how his company's solutions are unifying the fragmented e-mobility market, while enabling cybersecurity, automation, and interoperability for EV charging. We'd love to hear from you. Share your comments, questions and ideas for future topics and guests to podcast@sae.org. Don't forget to take a moment to follow SAE Tomorrow Today—a podcast where we discuss emerging technology and trends in mobility with the leaders, innovators and strategists making it all happen—and give us a review on your preferred podcasting platform. SAE ON SOCIAL Facebook: https://www.facebook.com/SAEInternational/ Twitter: https://www.twitter.com/SAEIntl LinkedIn: https://www.linkedin.com/company/sae-international/ Instagram https://www.instagram.com/saeintl/   Follow host Grayson Brulte: LinkedIn: https://www.linkedin.com/in/graysonbrulte Twitter: https://www.twitter.com/gbrulte Instagram: https://www.instagram.com/gbrulte/

Understanding Your B2B Audience: Aligning Marketing & Sales for Better ResultsIn this episode of the B2B Marketing Excellence & AI Podcast, host Donna Peterson explores one of the biggest challenges in B2B marketing—truly knowing your audience. Too often, marketing and sales teams operate in silos, leading to missed opportunities and wasted efforts. But when both teams align, magic happens: you reach the right people, with the right message, at the right time.I'll walk you through practical ways to refine your audience targeting, from programmatic campaigns that provide real engagement insights to tools like Seamless.ai that help you test and expand a high-quality prospect list. We'll also dive into how industry-specific publications and conferences can help you reach the decision-makers who need your solutions most.This isn't about guesswork or just throwing money at ads—it's about intentional, strategic marketing that builds real relationships and ultimately drives better results. If you've ever felt like your outreach isn't connecting, this episode will give you tactical steps to align marketing and sales so they work together toward a shared goal.Takeaways:00:33 – Understanding Your Target Audience: Beyond Basic Demographics03:13 – Using Programmatic Campaigns to Refine Targeting05:33 – How Seamless AI Helps You Build & Test a Qualified Audience08:20 – Industry-Specific Publications & Conferences: Why They Still Work13:09 – Aligning Sales & Marketing to Speak the Same Language If you're looking to refine your targeting, strengthen your marketing & sales alignment, and build relationships that actually convert, this episode is for you!

At Enterprise Connect 2025, technology adoption is a major topic, and 1UC is here to help businesses navigate it smoothly. I caught up with Ash Webster from 1UC, a company that specializes in technology adoption and user training, offering white-labeled services that integrate seamlessly with major software providers like Luware, Microsoft, Cisco, Genesys, and Zoom. "We act as an extension of our partners' teams," Webster explained. "Whether it's rolling out Teams telephony, optimizing contact centers, or ensuring a smooth transition to a new platform, our goal is to enhance customer experience, accelerate adoption, and reduce support demands." Unlike traditional training providers, 1UC goes beyond simple instruction. "We don't just train—we enable success," Webster emphasized. The company works directly with technology vendors, ensuring that customers get the best possible experience while vendors see faster adoption and fewer support issues. As businesses increasingly invest in unified communications (UC) and contact center solutions (CCaaS), ensuring users fully adopt the technology is critical. That's where 1UC steps in—helping organizations bridge the gap between deployment and full-scale adoption. For technology vendors looking to improve customer success and drive engagement, 1UC offers a proven solution. Learn more at https://1uc.co.uk/ #EnterpriseConnect #UCaaS #CCaaS #DigitalTransformation #TechAdoption #Training #1UC

AI is no longer a future concept—it's here, transforming how businesses operate and how customers engage. In this episode of The Modern Customer Podcast, Zack Kass, futurist, founder of ZKAI Advisory, and former Head of GTM at OpenAI—joins us to explore how AI is reshaping customer experience and the industries that rely on it. Zack shares his insights on how AI is shifting CX from reactive problem-solving to seamless, proactive engagement. He explains why many businesses still treat CX as a cost center and how AI-driven automation will eliminate inefficiencies, personalize interactions, and unlock new opportunities for innovation. The AI revolution is here—businesses that adapt will lead, and those that hesitate will fall behind. Listen now to learn how AI is transforming CX and what you need to do next. Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here. 

In this episode, Sara Masterson, President of Olympia Hospitality, shares insights into the process of onboarding new hotels and the importance of culture in hotel management with our host, Nancy Mendelson.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode of The Bookkeepers' Podcast, Zoe Whitman chats with Max Tapsall from Mimo—an exciting money in, money out solution that's helping bookkeepers get paid faster and manage client payments with ease. If you've ever found yourself chasing invoices or struggling to keep on top of who's paid and who hasn't, this episode is for you. Max explains how Mimo simplifies the payment process, giving you time back to focus on growing your business (and spending less time on admin!). We cover: ✅ How Mimo helps bookkeepers and accountants streamline payments ✅ The benefits of offering easy payment options to clients ✅ How Mimo improves cash flow and reduces awkward payment conversations ✅ Why getting paid on time is key to a stress-free business Whether you're just starting out or scaling up, this is a must-listen if you want to make your payment processes smoother and get paid on time, every time.

In this insightful episode of Talking with Kevin and Son, host Kevin Mclemore welcomes sales expert and bestselling author Art Fromm, author of Making Seamless Sales. With over 25 years of experience in sales and sales enablement, Art shares powerful strategies to help professionals in B2B sales enhance their efficiency, win more deals, and build seamless sales relationships.

Sebastien is the CEO and co-founder of Sophon - building amazing onchain experiences focused on entertainment and lifestyle applications. Why you should listen Sophon is reimagining the future of blockchain by making it invisible to the end user, focusing on delivering seamless entertainment experiences that feel natural to mainstream consumers. Unlike most crypto projects that emphasize technical innovation within a niche audience, Sophon is breaking out of the echo chamber by embedding blockchain's advantages—ownership, engagement loops, and decentralized infrastructure—into products people already use. Backed by Binance Labs, Maven11, and a successful $60 million node sale involving 200,000 participants, Sophon is led by former ZKSync executives who understand that mass adoption won't come from convincing people to use crypto, but rather from offering better internet products powered by onchain technology. To achieve this, Sophon is prioritizing high-impact sectors such as gaming, social platforms, AI, and prediction markets—where users are already engaged—while stripping away the complexity that has traditionally hindered crypto adoption. Features like seamless logins, gasless transactions, and intuitive interfaces remove friction, making blockchain's benefits accessible without requiring technical knowledge. Beyond just financial speculation, Sophon is enabling the financialization of culture through sustainable, value-driven ecosystems, moving past the short-term hype of meme coins. Their curation model ensures that only high-quality applications with strong user retention make it onto the platform, differentiating Sophon from previous blockchain iterations that flooded the market with low-value projects. Additionally, Sophon's network is designed to align incentives through a node-based participation model, turning retail investors into active contributors rather than passive speculators. This approach fosters a more engaged and decentralized ecosystem, reinforcing its long-term viability. By partnering with industry leaders like Beam (gaming), Aethir (decentralized compute), and OPEN (ticketing), Sophon is proving that blockchain's future lies in enhancing real-world applications, not just creating financial instruments. The shift toward an onchain-powered internet is already underway, and Sophon is positioning itself at the forefront of this transformation. Supporting links Stabull Finance Sophon Andy on Twitter  Brave New Coin on Twitter Brave New Coin If you enjoyed the show please subscribe to the Crypto Conversation and give us a 5-star rating and a positive review in whatever podcast app you are using.  

We're kicking off a special four-part book club series on The Seamless Life by Steven Garber, a thoughtful collection of essays exploring the integration of faith, work, and everyday life, Throughout this series, Dean Weaver will be joined by EPC leaders to reflect on the themes of calling, coherence, and what it means to live faithfully in a fragmented world. In this episode, Dean is joined by Rachel Toone, Marcos Ortega, and Rodger Woodworth to discuss the opening of the book. Together, they explore the idea of seeing “seamlessly” – living with integrity and purpose in both our occupation and vocation. What does it look like to follow Jesus not only in our worship, but in our work, relationships, and everyday activities? Join the conversation and read along with us as we reflect on the habits, hopes, and heart of a seamless life.

Apple plans to launch a live translation feature for AirPods in 2025. This feature enables two users, each with AirPods linked to iPhones, to converse in different languages. One user speaks in their native language, and the listener's iPhone translates the speech into the listener's language, delivering the translation as audio through the AirPods. The listener can then respond in their own language, allowing for continuous dialogue. Although Apple is entering the live translation market later than competitors like Google, who introduced this feature in 2017, the AirPods' built-in user base offers an advantage. In 2023, Apple sold 75 million pairs of AirPods, generating over $18 billion in revenue. Learn more on this news visit us at: https://greyjournal.net/news/ Hosted on Acast. See acast.com/privacy for more information.

AI Adoption Starts at the Top: How Leaders Can Inspire SuccessEpisode Summary:In this episode of B2B Marketing Excellence & AI, host Donna Peterson shares insights from her recent presentation to CEOs, Presidents, and business owners on the critical role of leadership in AI adoption.At World Innovators, we believe that technology should enhance, not replace, human relationships. That's why today's conversation isn't just about AI tools—it's about how leaders can create a culture of innovation that supports their teams and strengthens business relationships.AI is not just a technology tool or a marketing tool—it is a business strategy. It impacts every department and should be integrated into daily operations to help companies work smarter, improve efficiency, and make better decisions. But for AI to truly take hold in an organization, leadership must set the example. If executives and managers make AI a habit, the rest of the team will follow. Donna discusses:Why AI adoption must start at the top—when leadership embraces AI, teams feel empowered to follow.The real benefits of AI—freeing up time from repetitive tasks, improving efficiency, and enhancing decision-making.Balancing AI with genuine human connection—how to use AI as a tool to build better relationships, not replace them.How AI is a business strategy, not just a tool—helping companies stay competitive in a rapidly changing world.Practical ways to start integrating AI into your business today—with tools like ChatGPT, Descript, and Seamless.ai. If you're a leader looking to inspire your team, this episode is for you. AI isn't just about automation—it's about creating a smarter, more connected business environment. Leaders who make AI part of their daily routine will see their teams follow suit, driving long-term growth and innovation. Listen in, and let's make AI a meaningful part of your business journey—together.

Retailers face mounting challenges—from rising labor costs to evolving customer expectations. In this episode of Retail Tech Tips, we explore how AI, cloud computing, and data integration are transforming in-store experiences. Featuring industry leaders: - Roy Horgan, Group SEVP Strategy, Marketing & Communications at VusionGroup -Zach Whigham, Associate Director, Retail and Consumer Products at Kyndryl -Trevor Sumner Top Retail Expert Key takeaways from this episode: -AI and computer vision are redefining in-store engagement -Electronic Shelf Labels (ESLs) are driving efficiency at scale -Retailers are moving from theory to action—focusing on ROI-driven solutions VusionGroup is a leader in electronic shelf labels (ESLs) and retail digitalization, helping retailers optimize pricing, promotions, and in-store experiences. Kyndryl is a global IT infrastructure powerhouse, working with retailers to modernize their technology ecosystems for scalability and efficiency. Listen now and stay ahead of the curve.

Retail Tech Tips: Creating seamless, interconnected retail ecosystems. by

In today's FittBite, we're taking you inside a seamless sportswear factory to break down what really goes into making these garments. Seamless sportswear isn't just about aesthetics, it's built using circular knitting machines that eliminate excess seams, reduce waste, and create a second skin fit. We'll go through the entire process, from knitting and compression mapping to dyeing and finishing techniques. If you've ever wondered how top-tier seamless activewear is made, this podcast is for you.Book a 1 on 1 with our host, Shadi for personalized advice on how to create and grow your fashion business: https://www.fittdesign.com/services/consultation Design your own collection with our instantly downloadable factory ready tech pack templates: FittDesign Tech Pack Templates Follow our host on instagram: https://www.instagram.com/shadiadada/ https://www.instagram.com/fittdesign/ Got any other questions, email us for an instant response at: studio@fittdesign.com Subscribe to our weekly fashion design podcast (New episodes every Thursday at 4pm CST): https://podcasts.apple.com/gb/podcast/the-fittdesign-podcast/id1454410683 Visit our website:https://www.fittdesign.com/ Follow us on:https://www.linkedin.com/company/fittdesign/ https://www.facebook.com/fittdesign https://www.pinterest.com/fittdesign/ https://www.behance....

Welcome to a Brain Wrinkling Wednesday with Fr. Tom Koys.  Today Father Koys wrinkles our brain with discussion of the Seamless Garment Analogy applied to the moral issues of today.  Is this a proper use of the analogy?  Can we apply weights to the issues of the day as a way to apply a hierarchy to the moral issues we confront today?  He also looks at Protestant ordination and the consideration that it is not biblical based as he identifies ways the ordination of a Protestant Pastor can come about. He invites you to join the St. James Parish in Lemont for a speaker led presentation on the Dobbs Decision, please see their website for details at https://historicstjames.org St. Stanislaus Kostka Parish  

Willard and Dibs join Steiny and Guru for a Monday edition of The Crossover. The guys welcome Steiny back from his vacation and debate is Jonathan Kuminga's return to the court will be seamless once he is deemed ready off his ankle injury.

TakeawaysUnified commerce enhances the customer shopping experience.Brand storytelling is essential for consumer loyalty.Generative AI transforms search capabilities in retail.Retail media is a growing revenue stream for retailers.AI helps in demand forecasting and inventory management.Seamless consumer journeys are crucial for modern retail.Authenticity in branding is expected by today's consumers.Retail technology is evolving rapidly with new innovations.Shoptalk Spring will showcase leading-edge retail trends.Chapters00:00 This Week in Research: New Reports and Data02:25 Coresight Research's Role and Responsibilities03:54 Key Themes of Shoptalk Spring04:52 Unified Commerce: The Future of Retail07:06 Brand Storytelling and Consumer Engagement08:12 Generative AI and the Evolution of Search10:02 Leveraging New Technologies in Retail12:30 The Rise of Retail Media13:49 Keynote Highlights and Conference Insights Related research:Essential Guide to Shoptalk Spring 2025: Navigating the Future of Customer-Centric Retail with AI and Unified CommerceCatch up on insights from previous Shoptalk events and look out for our daily coverage of Shoptalk Spring 2025 here.Meet the Coresight Research team at Shoptalk Spring 2025.

Oscar, Victor, Rigo, and Hector discuss the Thalia Hall Free For All event, headlined by Model/Actriz.The first 4x4 segment of the year features songs by Horsegirl, Kneecap, Future Nobodies, and Bomba Estereo.Follow along with the monthly 4x4 picks by Liking the YCT Playlist on Spotify & subscribing. Listen to all of the music discussed on the latest episode of the show here: https://spoti.fi/3rTsZ9TYou can also listen to the YCT Playlist on Apple Music: https://apple.co/39CwlaC

Cloud Connections 2025 Preview: BroadSource's SecurePII Takes Center Stage March 2025 – Technology Reseller News – BroadSource has officially launched SecurePII, a cutting-edge real-time redaction platform designed to protect Personally Identifiable Information (PII) in telecommunications networks. In a special Cloud Communications Alliance (CCA) podcast, Haydn Faltyn and Bill Placke from BroadSource joined Doug Green to discuss the technology, its market impact, and why service providers should take notice. The Growing Need for Real-Time PII Protection BroadSource has long been a leader in delivering technology solutions to cloud communications providers. With SecurePII, they are addressing a critical issue in telecommunications: how to protect PII that traverses carrier networks. The demand for real-time data redaction has surged due to increasing regulatory requirements, including CCPA, GDPR, HIPAA, and the evolving PCI DSS 4.0 standard. Faltyn explains: “We launched SecureCall as a PCI-compliant platform for credit card redaction last year. But service providers and enterprises alike need more—protection beyond just payment information. SecurePII extends our technology to safeguard all forms of personal data in voice communications.” Shifting the Compliance Conversation Placke highlights the legal and compliance challenges that enterprises face, as regulators worldwide introduce stricter measures around data privacy. “Legal teams are often forced to say ‘no' to new initiatives because of concerns over PII exposure. SecurePII flips the script—by redacting sensitive data in real time, businesses can fully leverage AI, analytics, and automation without compliance roadblocks.” A Game Changer for AI-Driven Business Communications The rise of AI and large language models (LLMs) has created a data dilemma for enterprises: how can they safely utilize voice data for AI applications, customer analytics, and automation without violating data privacy laws? With SecurePII, BroadSource provides a solution that allows organizations to extract value from their data without storing or processing sensitive customer information. By removing PII in real-time, businesses can: Enhance AI training models without compliance risks Increase customer trust by ensuring privacy protection Reduce operational risks and costs associated with data breaches and regulatory fines Impact on Contact Centers and CX A core use case for SecurePII is contact centers, where credit card details, account numbers, and personal information are frequently exchanged over voice channels. The platform ensures: Seamless transactions without the risk of human agents being exposed to sensitive data A frictionless customer experience that retains the personal touch while safeguarding information Higher revenue retention—BroadSource has observed a 9% increase in revenue when businesses implement SecurePII in customer interactions BroadSource's SecurePII Roadmap and Upcoming Events The launch of SecurePII marks a new strategic direction for BroadSource, emphasizing data security as a core value for service providers. Faltyn and Placke will be presenting SecurePII at: Cavell's Summit Europe 2025 – A premier event for cloud communications leaders Cloud Connections 2025 (CCA Conference, St. Petersburg, FL) – Where BroadSource will showcase SecurePII's capabilities to global service providers Where to Learn More SecurePII is now live, and service providers can integrate it into their networks today. BroadSource has also launched a dedicated website for SecurePII, providing resources, case studies, and implementation details. Visit: www.securepii.cloud BroadSource's mission is clear—to empower service providers with the tools to protect their networks, comply with global regulations, and enable the future of AI-driven business communications. With SecurePII,

Send us a textThe biotechnology industry is on a transformative path. With emerging technologies and innovative ideas, bioprocessing professionals are poised to revolutionize how therapies are developed and delivered. In this episode of the Smart Biotech Scientist Podcast, host David Brühlmann continues his conversation with François Carruzzo, the CTO of Bioscibex, as they delve into the challenges and opportunities present in the biotech landscape.Bioprocess automation boosts efficiency and scalability in therapeutic production. François Carruzzo explores how automation and sensors simplify processes, cut costs, and enhance reliability - key to making biologics more accessible worldwide.Here are some key lessons Carruzzo learned on his entrepreneurial journey:Seeking and Leveraging Advice as a Startup: For biotechnology entrepreneurs, seeking the right advice is a cornerstone for success. Carruzzo discusses the significance of having a scientific advisor. He highlights the value of external perspectives in helping startups navigate strategic decisions, addressing complex challenges, and innovating effectively.The Role of Networking and Ecosystems: Startup ecosystems and networks play an indispensable role in propelling innovations within the biotech industry. Situated in Lausanne, Switzerland, Bioscibex is well-positioned within a dynamic biopharma ecosystem. Utilizing incubators and networking events, Carruzzo underscores the importance of connecting with other innovative organizations and experts, which can accelerate product development and industry relevance.Customer Engagement as a Key Driver for Innovation: Understanding and integrating the voice of the customer is pivotal in product development. Carruzzo emphasizes starting customer interactions early in the development process. Engaging with potential users before launching a prototype allows companies to tailor products that meet user needs and align with market demands.Carruzzo advises biotech entrepreneurs to validate their ideas through market research and pursue them with commitment. He highlights the challenges of innovation but emphasizes its invaluable rewards. By streamlining processes and prioritizing innovation, the biotech industry can drive progress that benefits both companies and patients worldwide.This episode highlights how breakthrough biotech innovations require strategy, regulatory expertise, and customer focus. Bioscibex's journey exemplifies technology's transformative power in the industry.Want to dive deeper into the startup journey and gain insights from entrepreneurs?Episodes 119-120: Innovating Protein Purification Using Synthetic Organelles and AI with Haotian GuoEpisodes 107-108: From 1 Billion to 100: How AI is Cracking the Enzyme Discovery Code with David SchönauerEpisodes 83-84: The Hidden Potential of Shake Flasks: What Every Biotech Scientist Needs to Know with Jens BayerEpisodes 81-82: Regenerating Muscles: The Future of Autologous Cell-based Therapy with Deana MohrConnect with François Carruzzo:LinkedIn: https://www.linkedin.com/in/francois-carruzzoBioscibex: https://bioscibex.comNext step:Wondering how to develop biomanufacturing processes with peace of mind? Schedule your free assessment to propel your success: https://bruehlmann-consulting.com/assessmentDevelop biotherapeutics better, faster, at a fraction of the cost with our 1:1 Strategy Call. Book your call at https://stan.store/SmartBiotech/p/book-a-11-call-with-me-j4vhu

Episode 200! We're celebrating this milestone with none other than Emily Kristen Morris, a powerhouse performer from the stages of Wicked, Frozen, and Something Rotten! Get ready for a deep dive into the mysteries of mix and belt, what they are, how they work, and how singers can master them. Expect vocal geekery, expert insights, and a few laughs along the way! Don't miss this special episode of the Singing Teachers Talk Podcast.   WHAT'S IN THIS PODCAST? 4:56 What's is actually like playing Elphaba in Wicked?  6:22 What do Belt, Mix and Mix Belt even mean?  13:16 What does a singer need for a reliable mix and belt?  20:45 What does mix sound like?  25:04 How to find YOUR belt  26:34 How to help ‘chest-draggers'  29:48 How can a belter release too much air pressure?  31:44 How to help ‘head-voice dominant' singers 33:29 How to build a register blend  36:13 EKM Vocal Studio   About the presenter click HERE RELEVANT MENTIONS & LINKS Amanda Flynn Singing Teachers Talk - Ep.133 Mastering Belt in Musical Theatre with Amanda Flynn Voice Study Centre  Besfort Williams  ABOUT THE GUEST Emily Kristen Morris is an NYC-based actor, singer, dancer, certified vocal instructor, and popular online content creator. Emily has performed across the nation and internationally, and most recently starred as Elsa in the Paramount Theatre's production of Frozen in Chicagoland. Her past theatre credits include: the Elphaba standby on the Broadway National Tour of Wicked, Bea in the National Tour of Something Rotten, White Plains Performing Arts Center (Daisy in Side Show), The Rev (Sophie in Mamma Mia), Cape Playhouse, the Norwalk Symphony Orchestra (Nellie in South Pacific in concert), Gateway Playhouse, Weston Playhouse, and New York Musical Theatre Festival. Emily has also performed as a solo vocalist with symphony orchestras, including the Guangzhou Symphony Orchestra in China, and the Norwalk Symphony. On social media Emily is popular for her voice-teaching videos and her singing covers. When she's not performing, Emily runs her highly sought-after voice studio, EKM Vocal Studio, where she and her eight associate teachers teach lessons, masterclasses and workshops to passionate singers both virtually and in-person in NYC. Emily is certified through the Institute For Vocal Advancement (IVA), and received her BFA in Musical Theatre from the University of Cincinnati; College-Conservatory of Music (CCM).  Website: emilykristenmorris.com Social Media: @emilykristenmorris & @ekmvocalstudio BAST Training helps singers gain the confidence, knowledge, skills & understanding required to be a successful singing teacher. "The course was everything I hoped it would be and so much more. It's an investment with so much return. I would recommend this course to any teacher wanting to up-skill, refresh or start up." Kelly Taylor, NZ ...morebasttraining.com | Subscribe | Email Us | FB Group

Send us a textBiologics manufacturing relies heavily on optimizing various stages, yet the seed train step - often overlooked - plays a critical role in determining overall efficiency. The seed train involves expanding cells from a small working cell bank to scales suitable for production bioreactors.Francois Carruzzo, Co-founder and CTO of Bioscibex, is rethinking how this process can be simplified, streamlined, and made more reliable, using a fully automated, closed system. However, the complexity of scaling introduces several risks, including handling errors, contamination, and delays that could derail production timelines.Today, seed train processes involve multiple vessels, open handling, and labor-intensive steps, all of which complicate operations. François identified two prominent challenges:Contamination Risks: Multiple open steps, such as using spin tubes, shake flasks, and wave systems, result in a heightened potential for contamination.Operational Complexity: With multiple campaigns and products running simultaneously, accommodating different media types and containers can become overwhelming.Bioscibex is on the verge of revolutionizing seed train operations with its innovative single-use bioreactor system. François shared how this system addresses traditional shortcomings:Wide Turndown Ratio: Capable of scaling from 30 mL all the way to 30 L within the same vessel, Bioscibex's rocking motion reactor eliminates multiple intermediary steps.Closed Workflow: By maintaining a fully enclosed environment, the system dramatically lowers contamination risks, making bioprocessing more reliable.Continuous Cell Expansion: Unlike traditional methods that involve batch dilutions, Bioscibex supports continuous cell expansion, ensuring optimal growth conditions with reduced downtime.Innovation in seed train processes extends far beyond mere operational efficiency. It lays the groundwork for scalable, consistent biologics production, ensuring therapies can reliably reach clinics faster.By simplifying the mundane yet critical seed train step, his innovation offers a glimpse into the future of stress-free, scalable cell expansion - a vision we're excited to see unfold.Interested in finding out more about the progress made in cell culture? Take a listen to what our previous guests had to say about it:Episodes 117-118 - Critical Bottlenecks and Breakthroughs in Cell Line Development with Andrea GoughEpisodes 113-114: Weighing of Single-Use Bag Systems: Why Traditional Load Cells Are Holding You Back with Anders TvegaardEpisodes 109-110: Spinning Like Earth: Designing Low-Shear Bioreactors for Better Cell Culture with Olivier DetournayConnect with François Carruzzo:LinkedIn: https://www.linkedin.com/in/francois-carruzzoBioscibex: https://bioscibex.comNext step:Wondering how to develop biomanufacturing processes with peace of mind? Schedule your free assessment to propel your success: https://bruehlmann-consulting.com/assessmentDevelop biotherapeutics better, faster, at a fraction of the cost with our 1:1 Strategy Call. Book your call at https://stan.store/SmartBiotech/p/book-a-11-call-with-me-j4vhuo6t

Today's episode is with Paul Klein, founder of Browserbase. We talked about building browser infrastructure for AI agents, the future of agent authentication, and their open source framework Stagehand.* [00:00:00] Introductions* [00:04:46] AI-specific challenges in browser infrastructure* [00:07:05] Multimodality in AI-Powered Browsing* [00:12:26] Running headless browsers at scale* [00:18:46] Geolocation when proxying* [00:21:25] CAPTCHAs and Agent Auth* [00:28:21] Building “User take over” functionality* [00:33:43] Stagehand: AI web browsing framework* [00:38:58] OpenAI's Operator and computer use agents* [00:44:44] Surprising use cases of Browserbase* [00:47:18] Future of browser automation and market competition* [00:53:11] Being a solo founderTranscriptAlessio [00:00:04]: Hey everyone, welcome to the Latent Space podcast. This is Alessio, partner and CTO at Decibel Partners, and I'm joined by my co-host Swyx, founder of Smol.ai.swyx [00:00:12]: Hey, and today we are very blessed to have our friends, Paul Klein, for the fourth, the fourth, CEO of Browserbase. Welcome.Paul [00:00:21]: Thanks guys. Yeah, I'm happy to be here. I've been lucky to know both of you for like a couple of years now, I think. So it's just like we're hanging out, you know, with three ginormous microphones in front of our face. It's totally normal hangout.swyx [00:00:34]: Yeah. We've actually mentioned you on the podcast, I think, more often than any other Solaris tenant. Just because like you're one of the, you know, best performing, I think, LLM tool companies that have started up in the last couple of years.Paul [00:00:50]: Yeah, I mean, it's been a whirlwind of a year, like Browserbase is actually pretty close to our first birthday. So we are one years old. And going from, you know, starting a company as a solo founder to... To, you know, having a team of 20 people, you know, a series A, but also being able to support hundreds of AI companies that are building AI applications that go out and automate the web. It's just been like, really cool. It's been happening a little too fast. I think like collectively as an AI industry, let's just take a week off together. I took my first vacation actually two weeks ago, and Operator came out on the first day, and then a week later, DeepSeat came out. And I'm like on vacation trying to chill. I'm like, we got to build with this stuff, right? So it's been a breakneck year. But I'm super happy to be here and like talk more about all the stuff we're seeing. And I'd love to hear kind of what you guys are excited about too, and share with it, you know?swyx [00:01:39]: Where to start? So people, you've done a bunch of podcasts. I think I strongly recommend Jack Bridger's Scaling DevTools, as well as Turner Novak's The Peel. And, you know, I'm sure there's others. So you covered your Twilio story in the past, talked about StreamClub, you got acquired to Mux, and then you left to start Browserbase. So maybe we just start with what is Browserbase? Yeah.Paul [00:02:02]: Browserbase is the web browser for your AI. We're building headless browser infrastructure, which are browsers that run in a server environment that's accessible to developers via APIs and SDKs. It's really hard to run a web browser in the cloud. You guys are probably running Chrome on your computers, and that's using a lot of resources, right? So if you want to run a web browser or thousands of web browsers, you can't just spin up a bunch of lambdas. You actually need to use a secure containerized environment. You have to scale it up and down. It's a stateful system. And that infrastructure is, like, super painful. And I know that firsthand, because at my last company, StreamClub, I was CTO, and I was building our own internal headless browser infrastructure. That's actually why we sold the company, is because Mux really wanted to buy our headless browser infrastructure that we'd built. And it's just a super hard problem. And I actually told my co-founders, I would never start another company unless it was a browser infrastructure company. And it turns out that's really necessary in the age of AI, when AI can actually go out and interact with websites, click on buttons, fill in forms. You need AI to do all of that work in an actual browser running somewhere on a server. And BrowserBase powers that.swyx [00:03:08]: While you're talking about it, it occurred to me, not that you're going to be acquired or anything, but it occurred to me that it would be really funny if you became the Nikita Beer of headless browser companies. You just have one trick, and you make browser companies that get acquired.Paul [00:03:23]: I truly do only have one trick. I'm screwed if it's not for headless browsers. I'm not a Go programmer. You know, I'm in AI grant. You know, browsers is an AI grant. But we were the only company in that AI grant batch that used zero dollars on AI spend. You know, we're purely an infrastructure company. So as much as people want to ask me about reinforcement learning, I might not be the best guy to talk about that. But if you want to ask about headless browser infrastructure at scale, I can talk your ear off. So that's really my area of expertise. And it's a pretty niche thing. Like, nobody has done what we're doing at scale before. So we're happy to be the experts.swyx [00:03:59]: You do have an AI thing, stagehand. We can talk about the sort of core of browser-based first, and then maybe stagehand. Yeah, stagehand is kind of the web browsing framework. Yeah.What is Browserbase? Headless Browser Infrastructure ExplainedAlessio [00:04:10]: Yeah. Yeah. And maybe how you got to browser-based and what problems you saw. So one of the first things I worked on as a software engineer was integration testing. Sauce Labs was kind of like the main thing at the time. And then we had Selenium, we had Playbrite, we had all these different browser things. But it's always been super hard to do. So obviously you've worked on this before. When you started browser-based, what were the challenges? What were the AI-specific challenges that you saw versus, there's kind of like all the usual running browser at scale in the cloud, which has been a problem for years. What are like the AI unique things that you saw that like traditional purchase just didn't cover? Yeah.AI-specific challenges in browser infrastructurePaul [00:04:46]: First and foremost, I think back to like the first thing I did as a developer, like as a kid when I was writing code, I wanted to write code that did stuff for me. You know, I wanted to write code to automate my life. And I do that probably by using curl or beautiful soup to fetch data from a web browser. And I think I still do that now that I'm in the cloud. And the other thing that I think is a huge challenge for me is that you can't just create a web site and parse that data. And we all know that now like, you know, taking HTML and plugging that into an LLM, you can extract insights, you can summarize. So it was very clear that now like dynamic web scraping became very possible with the rise of large language models or a lot easier. And that was like a clear reason why there's been more usage of headless browsers, which are necessary because a lot of modern websites don't expose all of their page content via a simple HTTP request. You know, they actually do require you to run this type of code for a specific time. JavaScript on the page to hydrate this. Airbnb is a great example. You go to airbnb.com. A lot of that content on the page isn't there until after they run the initial hydration. So you can't just scrape it with a curl. You need to have some JavaScript run. And a browser is that JavaScript engine that's going to actually run all those requests on the page. So web data retrieval was definitely one driver of starting BrowserBase and the rise of being able to summarize that within LLM. Also, I was familiar with if I wanted to automate a website, I could write one script and that would work for one website. It was very static and deterministic. But the web is non-deterministic. The web is always changing. And until we had LLMs, there was no way to write scripts that you could write once that would run on any website. That would change with the structure of the website. Click the login button. It could mean something different on many different websites. And LLMs allow us to generate code on the fly to actually control that. So I think that rise of writing the generic automation scripts that can work on many different websites, to me, made it clear that browsers are going to be a lot more useful because now you can automate a lot more things without writing. If you wanted to write a script to book a demo call on 100 websites, previously, you had to write 100 scripts. Now you write one script that uses LLMs to generate that script. That's why we built our web browsing framework, StageHand, which does a lot of that work for you. But those two things, web data collection and then enhanced automation of many different websites, it just felt like big drivers for more browser infrastructure that would be required to power these kinds of features.Alessio [00:07:05]: And was multimodality also a big thing?Paul [00:07:08]: Now you can use the LLMs to look, even though the text in the dome might not be as friendly. Maybe my hot take is I was always kind of like, I didn't think vision would be as big of a driver. For UI automation, I felt like, you know, HTML is structured text and large language models are good with structured text. But it's clear that these computer use models are often vision driven, and they've been really pushing things forward. So definitely being multimodal, like rendering the page is required to take a screenshot to give that to a computer use model to take actions on a website. And it's just another win for browser. But I'll be honest, that wasn't what I was thinking early on. I didn't even think that we'd get here so fast with multimodality. I think we're going to have to get back to multimodal and vision models.swyx [00:07:50]: This is one of those things where I forgot to mention in my intro that I'm an investor in Browserbase. And I remember that when you pitched to me, like a lot of the stuff that we have today, we like wasn't on the original conversation. But I did have my original thesis was something that we've talked about on the podcast before, which is take the GPT store, the custom GPT store, all the every single checkbox and plugin is effectively a startup. And this was the browser one. I think the main hesitation, I think I actually took a while to get back to you. The main hesitation was that there were others. Like you're not the first hit list browser startup. It's not even your first hit list browser startup. There's always a question of like, will you be the category winner in a place where there's a bunch of incumbents, to be honest, that are bigger than you? They're just not targeted at the AI space. They don't have the backing of Nat Friedman. And there's a bunch of like, you're here in Silicon Valley. They're not. I don't know.Paul [00:08:47]: I don't know if that's, that was it, but like, there was a, yeah, I mean, like, I think I tried all the other ones and I was like, really disappointed. Like my background is from working at great developer tools, companies, and nothing had like the Vercel like experience. Um, like our biggest competitor actually is partly owned by private equity and they just jacked up their prices quite a bit. And the dashboard hasn't changed in five years. And I actually used them at my last company and tried them and I was like, oh man, like there really just needs to be something that's like the experience of these great infrastructure companies, like Stripe, like clerk, like Vercel that I use in love, but oriented towards this kind of like more specific category, which is browser infrastructure, which is really technically complex. Like a lot of stuff can go wrong on the internet when you're running a browser. The internet is very vast. There's a lot of different configurations. Like there's still websites that only work with internet explorer out there. How do you handle that when you're running your own browser infrastructure? These are the problems that we have to think about and solve at BrowserBase. And it's, it's certainly a labor of love, but I built this for me, first and foremost, I know it's super cheesy and everyone says that for like their startups, but it really, truly was for me. If you look at like the talks I've done even before BrowserBase, and I'm just like really excited to try and build a category defining infrastructure company. And it's, it's rare to have a new category of infrastructure exists. We're here in the Chroma offices and like, you know, vector databases is a new category of infrastructure. Is it, is it, I mean, we can, we're in their office, so, you know, we can, we can debate that one later. That is one.Multimodality in AI-Powered Browsingswyx [00:10:16]: That's one of the industry debates.Paul [00:10:17]: I guess we go back to the LLMOS talk that Karpathy gave way long ago. And like the browser box was very clearly there and it seemed like the people who were building in this space also agreed that browsers are a core primitive of infrastructure for the LLMOS that's going to exist in the future. And nobody was building something there that I wanted to use. So I had to go build it myself.swyx [00:10:38]: Yeah. I mean, exactly that talk that, that honestly, that diagram, every box is a startup and there's the code box and then there's the. The browser box. I think at some point they will start clashing there. There's always the question of the, are you a point solution or are you the sort of all in one? And I think the point solutions tend to win quickly, but then the only ones have a very tight cohesive experience. Yeah. Let's talk about just the hard problems of browser base you have on your website, which is beautiful. Thank you. Was there an agency that you used for that? Yeah. Herb.paris.Paul [00:11:11]: They're amazing. Herb.paris. Yeah. It's H-E-R-V-E. I highly recommend for developers. Developer tools, founders to work with consumer agencies because they end up building beautiful things and the Parisians know how to build beautiful interfaces. So I got to give prep.swyx [00:11:24]: And chat apps, apparently are, they are very fast. Oh yeah. The Mistral chat. Yeah. Mistral. Yeah.Paul [00:11:31]: Late chat.swyx [00:11:31]: Late chat. And then your videos as well, it was professionally shot, right? The series A video. Yeah.Alessio [00:11:36]: Nico did the videos. He's amazing. Not the initial video that you shot at the new one. First one was Austin.Paul [00:11:41]: Another, another video pretty surprised. But yeah, I mean, like, I think when you think about how you talk about your company. You have to think about the way you present yourself. It's, you know, as a developer, you think you evaluate a company based on like the API reliability and the P 95, but a lot of developers say, is the website good? Is the message clear? Do I like trust this founder? I'm building my whole feature on. So I've tried to nail that as well as like the reliability of the infrastructure. You're right. It's very hard. And there's a lot of kind of foot guns that you run into when running headless browsers at scale. Right.Competing with Existing Headless Browser Solutionsswyx [00:12:10]: So let's pick one. You have eight features here. Seamless integration. Scalability. Fast or speed. Secure. Observable. Stealth. That's interesting. Extensible and developer first. What comes to your mind as like the top two, three hardest ones? Yeah.Running headless browsers at scalePaul [00:12:26]: I think just running headless browsers at scale is like the hardest one. And maybe can I nerd out for a second? Is that okay? I heard this is a technical audience, so I'll talk to the other nerds. Whoa. They were listening. Yeah. They're upset. They're ready. The AGI is angry. Okay. So. So how do you run a browser in the cloud? Let's start with that, right? So let's say you're using a popular browser automation framework like Puppeteer, Playwright, and Selenium. Maybe you've written a code, some code locally on your computer that opens up Google. It finds the search bar and then types in, you know, search for Latent Space and hits the search button. That script works great locally. You can see the little browser open up. You want to take that to production. You want to run the script in a cloud environment. So when your laptop is closed, your browser is doing something. The browser is doing something. Well, I, we use Amazon. You can see the little browser open up. You know, the first thing I'd reach for is probably like some sort of serverless infrastructure. I would probably try and deploy on a Lambda. But Chrome itself is too big to run on a Lambda. It's over 250 megabytes. So you can't easily start it on a Lambda. So you maybe have to use something like Lambda layers to squeeze it in there. Maybe use a different Chromium build that's lighter. And you get it on the Lambda. Great. It works. But it runs super slowly. It's because Lambdas are very like resource limited. They only run like with one vCPU. You can run one process at a time. Remember, Chromium is super beefy. It's barely running on my MacBook Air. I'm still downloading it from a pre-run. Yeah, from the test earlier, right? I'm joking. But it's big, you know? So like Lambda, it just won't work really well. Maybe it'll work, but you need something faster. Your users want something faster. Okay. Well, let's put it on a beefier instance. Let's get an EC2 server running. Let's throw Chromium on there. Great. Okay. I can, that works well with one user. But what if I want to run like 10 Chromium instances, one for each of my users? Okay. Well, I might need two EC2 instances. Maybe 10. All of a sudden, you have multiple EC2 instances. This sounds like a problem for Kubernetes and Docker, right? Now, all of a sudden, you're using ECS or EKS, the Kubernetes or container solutions by Amazon. You're spending up and down containers, and you're spending a whole engineer's time on kind of maintaining this stateful distributed system. Those are some of the worst systems to run because when it's a stateful distributed system, it means that you are bound by the connections to that thing. You have to keep the browser open while someone is working with it, right? That's just a painful architecture to run. And there's all this other little gotchas with Chromium, like Chromium, which is the open source version of Chrome, by the way. You have to install all these fonts. You want emojis working in your browsers because your vision model is looking for the emoji. You need to make sure you have the emoji fonts. You need to make sure you have all the right extensions configured, like, oh, do you want ad blocking? How do you configure that? How do you actually record all these browser sessions? Like it's a headless browser. You can't look at it. So you need to have some sort of observability. Maybe you're recording videos and storing those somewhere. It all kind of adds up to be this just giant monster piece of your project when all you wanted to do was run a lot of browsers in production for this little script to go to google.com and search. And when I see a complex distributed system, I see an opportunity to build a great infrastructure company. And we really abstract that away with Browserbase where our customers can use these existing frameworks, Playwright, Publisher, Selenium, or our own stagehand and connect to our browsers in a serverless-like way. And control them, and then just disconnect when they're done. And they don't have to think about the complex distributed system behind all of that. They just get a browser running anywhere, anytime. Really easy to connect to.swyx [00:15:55]: I'm sure you have questions. My standard question with anything, so essentially you're a serverless browser company, and there's been other serverless things that I'm familiar with in the past, serverless GPUs, serverless website hosting. That's where I come from with Netlify. One question is just like, you promised to spin up thousands of servers. You promised to spin up thousands of browsers in milliseconds. I feel like there's no real solution that does that yet. And I'm just kind of curious how. The only solution I know, which is to kind of keep a kind of warm pool of servers around, which is expensive, but maybe not so expensive because it's just CPUs. So I'm just like, you know. Yeah.Browsers as a Core Primitive in AI InfrastructurePaul [00:16:36]: You nailed it, right? I mean, how do you offer a serverless-like experience with something that is clearly not serverless, right? And the answer is, you need to be able to run... We run many browsers on single nodes. We use Kubernetes at browser base. So we have many pods that are being scheduled. We have to predictably schedule them up or down. Yes, thousands of browsers in milliseconds is the best case scenario. If you hit us with 10,000 requests, you may hit a slower cold start, right? So we've done a lot of work on predictive scaling and being able to kind of route stuff to different regions where we have multiple regions of browser base where we have different pools available. You can also pick the region you want to go to based on like lower latency, round trip, time latency. It's very important with these types of things. There's a lot of requests going over the wire. So for us, like having a VM like Firecracker powering everything under the hood allows us to be super nimble and spin things up or down really quickly with strong multi-tenancy. But in the end, this is like the complex infrastructural challenges that we have to kind of deal with at browser base. And we have a lot more stuff on our roadmap to allow customers to have more levers to pull to exchange, do you want really fast browser startup times or do you want really low costs? And if you're willing to be more flexible on that, we may be able to kind of like work better for your use cases.swyx [00:17:44]: Since you used Firecracker, shouldn't Fargate do that for you or did you have to go lower level than that? We had to go lower level than that.Paul [00:17:51]: I find this a lot with Fargate customers, which is alarming for Fargate. We used to be a giant Fargate customer. Actually, the first version of browser base was ECS and Fargate. And unfortunately, it's a great product. I think we were actually the largest Fargate customer in our region for a little while. No, what? Yeah, seriously. And unfortunately, it's a great product, but I think if you're an infrastructure company, you actually have to have a deeper level of control over these primitives. I think it's the same thing is true with databases. We've used other database providers and I think-swyx [00:18:21]: Yeah, serverless Postgres.Paul [00:18:23]: Shocker. When you're an infrastructure company, you're on the hook if any provider has an outage. And I can't tell my customers like, hey, we went down because so-and-so went down. That's not acceptable. So for us, we've really moved to bringing things internally. It's kind of opposite of what we preach. We tell our customers, don't build this in-house, but then we're like, we build a lot of stuff in-house. But I think it just really depends on what is in the critical path. We try and have deep ownership of that.Alessio [00:18:46]: On the distributed location side, how does that work for the web where you might get sort of different content in different locations, but the customer is expecting, you know, if you're in the US, I'm expecting the US version. But if you're spinning up my browser in France, I might get the French version. Yeah.Paul [00:19:02]: Yeah. That's a good question. Well, generally, like on the localization, there is a thing called locale in the browser. You can set like what your locale is. If you're like in the ENUS browser or not, but some things do IP, IP based routing. And in that case, you may want to have a proxy. Like let's say you're running something in the, in Europe, but you want to make sure you're showing up from the US. You may want to use one of our proxy features so you can turn on proxies to say like, make sure these connections always come from the United States, which is necessary too, because when you're browsing the web, you're coming from like a, you know, data center IP, and that can make things a lot harder to browse web. So we do have kind of like this proxy super network. Yeah. We have a proxy for you based on where you're going, so you can reliably automate the web. But if you get scheduled in Europe, that doesn't happen as much. We try and schedule you as close to, you know, your origin that you're trying to go to. But generally you have control over the regions you can put your browsers in. So you can specify West one or East one or Europe. We only have one region of Europe right now, actually. Yeah.Alessio [00:19:55]: What's harder, the browser or the proxy? I feel like to me, it feels like actually proxying reliably at scale. It's much harder than spending up browsers at scale. I'm curious. It's all hard.Paul [00:20:06]: It's layers of hard, right? Yeah. I think it's different levels of hard. I think the thing with the proxy infrastructure is that we work with many different web proxy providers and some are better than others. Some have good days, some have bad days. And our customers who've built browser infrastructure on their own, they have to go and deal with sketchy actors. Like first they figure out their own browser infrastructure and then they got to go buy a proxy. And it's like you can pay in Bitcoin and it just kind of feels a little sus, right? It's like you're buying drugs when you're trying to get a proxy online. We have like deep relationships with these counterparties. We're able to audit them and say, is this proxy being sourced ethically? Like it's not running on someone's TV somewhere. Is it free range? Yeah. Free range organic proxies, right? Right. We do a level of diligence. We're SOC 2. So we have to understand what is going on here. But then we're able to make sure that like we route around proxy providers not working. There's proxy providers who will just, the proxy will stop working all of a sudden. And then if you don't have redundant proxying on your own browsers, that's hard down for you or you may get some serious impacts there. With us, like we intelligently know, hey, this proxy is not working. Let's go to this one. And you can kind of build a network of multiple providers to really guarantee the best uptime for our customers. Yeah. So you don't own any proxies? We don't own any proxies. You're right. The team has been saying who wants to like take home a little proxy server, but not yet. We're not there yet. You know?swyx [00:21:25]: It's a very mature market. I don't think you should build that yourself. Like you should just be a super customer of them. Yeah. Scraping, I think, is the main use case for that. I guess. Well, that leads us into CAPTCHAs and also off, but let's talk about CAPTCHAs. You had a little spiel that you wanted to talk about CAPTCHA stuff.Challenges of Scaling Browser InfrastructurePaul [00:21:43]: Oh, yeah. I was just, I think a lot of people ask, if you're thinking about proxies, you're thinking about CAPTCHAs too. I think it's the same thing. You can go buy CAPTCHA solvers online, but it's the same buying experience. It's some sketchy website, you have to integrate it. It's not fun to buy these things and you can't really trust that the docs are bad. What Browserbase does is we integrate a bunch of different CAPTCHAs. We do some stuff in-house, but generally we just integrate with a bunch of known vendors and continually monitor and maintain these things and say, is this working or not? Can we route around it or not? These are CAPTCHA solvers. CAPTCHA solvers, yeah. Not CAPTCHA providers, CAPTCHA solvers. Yeah, sorry. CAPTCHA solvers. We really try and make sure all of that works for you. I think as a dev, if I'm buying infrastructure, I want it all to work all the time and it's important for us to provide that experience by making sure everything does work and monitoring it on our own. Yeah. Right now, the world of CAPTCHAs is tricky. I think AI agents in particular are very much ahead of the internet infrastructure. CAPTCHAs are designed to block all types of bots, but there are now good bots and bad bots. I think in the future, CAPTCHAs will be able to identify who a good bot is, hopefully via some sort of KYC. For us, we've been very lucky. We have very little to no known abuse of Browserbase because we really look into who we work with. And for certain types of CAPTCHA solving, we only allow them on certain types of plans because we want to make sure that we can know what people are doing, what their use cases are. And that's really allowed us to try and be an arbiter of good bots, which is our long term goal. I want to build great relationships with people like Cloudflare so we can agree, hey, here are these acceptable bots. We'll identify them for you and make sure we flag when they come to your website. This is a good bot, you know?Alessio [00:23:23]: I see. And Cloudflare said they want to do more of this. So they're going to set by default, if they think you're an AI bot, they're going to reject. I'm curious if you think this is something that is going to be at the browser level or I mean, the DNS level with Cloudflare seems more where it should belong. But I'm curious how you think about it.Paul [00:23:40]: I think the web's going to change. You know, I think that the Internet as we have it right now is going to change. And we all need to just accept that the cat is out of the bag. And instead of kind of like wishing the Internet was like it was in the 2000s, we can have free content line that wouldn't be scraped. It's just it's not going to happen. And instead, we should think about like, one, how can we change? How can we change the models of, you know, information being published online so people can adequately commercialize it? But two, how do we rebuild applications that expect that AI agents are going to log in on their behalf? Those are the things that are going to allow us to kind of like identify good and bad bots. And I think the team at Clerk has been doing a really good job with this on the authentication side. I actually think that auth is the biggest thing that will prevent agents from accessing stuff, not captchas. And I think there will be agent auth in the future. I don't know if it's going to happen from an individual company, but actually authentication providers that have a, you know, hidden login as agent feature, which will then you put in your email, you'll get a push notification, say like, hey, your browser-based agent wants to log into your Airbnb. You can approve that and then the agent can proceed. That really circumvents the need for captchas or logging in as you and sharing your password. I think agent auth is going to be one way we identify good bots going forward. And I think a lot of this captcha solving stuff is really short-term problems as the internet kind of reorients itself around how it's going to work with agents browsing the web, just like people do. Yeah.Managing Distributed Browser Locations and Proxiesswyx [00:24:59]: Stitch recently was on Hacker News for talking about agent experience, AX, which is a thing that Netlify is also trying to clone and coin and talk about. And we've talked about this on our previous episodes before in a sense that I actually think that's like maybe the only part of the tech stack that needs to be kind of reinvented for agents. Everything else can stay the same, CLIs, APIs, whatever. But auth, yeah, we need agent auth. And it's mostly like short-lived, like it should not, it should be a distinct, identity from the human, but paired. I almost think like in the same way that every social network should have your main profile and then your alt accounts or your Finsta, it's almost like, you know, every, every human token should be paired with the agent token and the agent token can go and do stuff on behalf of the human token, but not be presumed to be the human. Yeah.Paul [00:25:48]: It's like, it's, it's actually very similar to OAuth is what I'm thinking. And, you know, Thread from Stitch is an investor, Colin from Clerk, Octaventures, all investors in browser-based because like, I hope they solve this because they'll make browser-based submission more possible. So we don't have to overcome all these hurdles, but I think it will be an OAuth-like flow where an agent will ask to log in as you, you'll approve the scopes. Like it can book an apartment on Airbnb, but it can't like message anybody. And then, you know, the agent will have some sort of like role-based access control within an application. Yeah. I'm excited for that.swyx [00:26:16]: The tricky part is just, there's one, one layer of delegation here, which is like, you're authoring my user's user or something like that. I don't know if that's tricky or not. Does that make sense? Yeah.Paul [00:26:25]: You know, actually at Twilio, I worked on the login identity and access. Management teams, right? So like I built Twilio's login page.swyx [00:26:31]: You were an intern on that team and then you became the lead in two years? Yeah.Paul [00:26:34]: Yeah. I started as an intern in 2016 and then I was the tech lead of that team. How? That's not normal. I didn't have a life. He's not normal. Look at this guy. I didn't have a girlfriend. I just loved my job. I don't know. I applied to 500 internships for my first job and I got rejected from every single one of them except for Twilio and then eventually Amazon. And they took a shot on me and like, I was getting paid money to write code, which was my dream. Yeah. Yeah. I'm very lucky that like this coding thing worked out because I was going to be doing it regardless. And yeah, I was able to kind of spend a lot of time on a team that was growing at a company that was growing. So it informed a lot of this stuff here. I think these are problems that have been solved with like the SAML protocol with SSO. I think it's a really interesting stuff with like WebAuthn, like these different types of authentication, like schemes that you can use to authenticate people. The tooling is all there. It just needs to be tweaked a little bit to work for agents. And I think the fact that there are companies that are already. Providing authentication as a service really sets it up. Well, the thing that's hard is like reinventing the internet for agents. We don't want to rebuild the internet. That's an impossible task. And I think people often say like, well, we'll have this second layer of APIs built for agents. I'm like, we will for the top use cases, but instead of we can just tweak the internet as is, which is on the authentication side, I think we're going to be the dumb ones going forward. Unfortunately, I think AI is going to be able to do a lot of the tasks that we do online, which means that it will be able to go to websites, click buttons on our behalf and log in on our behalf too. So with this kind of like web agent future happening, I think with some small structural changes, like you said, it feels like it could all slot in really nicely with the existing internet.Handling CAPTCHAs and Agent Authenticationswyx [00:28:08]: There's one more thing, which is the, your live view iframe, which lets you take, take control. Yeah. Obviously very key for operator now, but like, was, is there anything interesting technically there or that the people like, well, people always want this.Paul [00:28:21]: It was really hard to build, you know, like, so, okay. Headless browsers, you don't see them, right. They're running. They're running in a cloud somewhere. You can't like look at them. And I just want to really make, it's a weird name. I wish we came up with a better name for this thing, but you can't see them. Right. But customers don't trust AI agents, right. At least the first pass. So what we do with our live view is that, you know, when you use browser base, you can actually embed a live view of the browser running in the cloud for your customer to see it working. And that's what the first reason is the build trust, like, okay, so I have this script. That's going to go automate a website. I can embed it into my web application via an iframe and my customer can watch. I think. And then we added two way communication. So now not only can you watch the browser kind of being operated by AI, if you want to pause and actually click around type within this iframe that's controlling a browser, that's also possible. And this is all thanks to some of the lower level protocol, which is called the Chrome DevTools protocol. It has a API called start screencast, and you can also send mouse clicks and button clicks to a remote browser. And this is all embeddable within iframes. You have a browser within a browser, yo. And then you simulate the screen, the click on the other side. Exactly. And this is really nice often for, like, let's say, a capture that can't be solved. You saw this with Operator, you know, Operator actually uses a different approach. They use VNC. So, you know, you're able to see, like, you're seeing the whole window here. What we're doing is something a little lower level with the Chrome DevTools protocol. It's just PNGs being streamed over the wire. But the same thing is true, right? Like, hey, I'm running a window. Pause. Can you do something in this window? Human. Okay, great. Resume. Like sometimes 2FA tokens. Like if you get that text message, you might need a person to type that in. Web agents need human-in-the-loop type workflows still. You still need a person to interact with the browser. And building a UI to proxy that is kind of hard. You may as well just show them the whole browser and say, hey, can you finish this up for me? And then let the AI proceed on afterwards. Is there a future where I stream my current desktop to browser base? I don't think so. I think we're very much cloud infrastructure. Yeah. You know, but I think a lot of the stuff we're doing, we do want to, like, build tools. Like, you know, we'll talk about the stage and, you know, web agent framework in a second. But, like, there's a case where a lot of people are going desktop first for, you know, consumer use. And I think cloud is doing a lot of this, where I expect to see, you know, MCPs really oriented around the cloud desktop app for a reason, right? Like, I think a lot of these tools are going to run on your computer because it makes... I think it's breaking out. People are putting it on a server. Oh, really? Okay. Well, sweet. We'll see. We'll see that. I was surprised, though, wasn't I? I think that the browser company, too, with Dia Browser, it runs on your machine. You know, it's going to be...swyx [00:30:50]: What is it?Paul [00:30:51]: So, Dia Browser, as far as I understand... I used to use Arc. Yeah. I haven't used Arc. But I'm a big fan of the browser company. I think they're doing a lot of cool stuff in consumer. As far as I understand, it's a browser where you have a sidebar where you can, like, chat with it and it can control the local browser on your machine. So, if you imagine, like, what a consumer web agent is, which it lives alongside your browser, I think Google Chrome has Project Marina, I think. I almost call it Project Marinara for some reason. I don't know why. It's...swyx [00:31:17]: No, I think it's someone really likes the Waterworld. Oh, I see. The classic Kevin Costner. Yeah.Paul [00:31:22]: Okay. Project Marinara is a similar thing to the Dia Browser, in my mind, as far as I understand it. You have a browser that has an AI interface that will take over your mouse and keyboard and control the browser for you. Great for consumer use cases. But if you're building applications that rely on a browser and it's more part of a greater, like, AI app experience, you probably need something that's more like infrastructure, not a consumer app.swyx [00:31:44]: Just because I have explored a little bit in this area, do people want branching? So, I have the state. Of whatever my browser's in. And then I want, like, 100 clones of this state. Do people do that? Or...Paul [00:31:56]: People don't do it currently. Yeah. But it's definitely something we're thinking about. I think the idea of forking a browser is really cool. Technically, kind of hard. We're starting to see this in code execution, where people are, like, forking some, like, code execution, like, processes or forking some tool calls or branching tool calls. Haven't seen it at the browser level yet. But it makes sense. Like, if an AI agent is, like, using a website and it's not sure what path it wants to take to crawl this website. To find the information it's looking for. It would make sense for it to explore both paths in parallel. And that'd be a very, like... A road not taken. Yeah. And hopefully find the right answer. And then say, okay, this was actually the right one. And memorize that. And go there in the future. On the roadmap. For sure. Don't make my roadmap, please. You know?Alessio [00:32:37]: How do you actually do that? Yeah. How do you fork? I feel like the browser is so stateful for so many things.swyx [00:32:42]: Serialize the state. Restore the state. I don't know.Paul [00:32:44]: So, it's one of the reasons why we haven't done it yet. It's hard. You know? Like, to truly fork, it's actually quite difficult. The naive way is to open the same page in a new tab and then, like, hope that it's at the same thing. But if you have a form halfway filled, you may have to, like, take the whole, you know, container. Pause it. All the memory. Duplicate it. Restart it from there. It could be very slow. So, we haven't found a thing. Like, the easy thing to fork is just, like, copy the page object. You know? But I think there needs to be something a little bit more robust there. Yeah.swyx [00:33:12]: So, MorphLabs has this infinite branch thing. Like, wrote a custom fork of Linux or something that let them save the system state and clone it. MorphLabs, hit me up. I'll be a customer. Yeah. That's the only. I think that's the only way to do it. Yeah. Like, unless Chrome has some special API for you. Yeah.Paul [00:33:29]: There's probably something we'll reverse engineer one day. I don't know. Yeah.Alessio [00:33:32]: Let's talk about StageHand, the AI web browsing framework. You have three core components, Observe, Extract, and Act. Pretty clean landing page. What was the idea behind making a framework? Yeah.Stagehand: AI web browsing frameworkPaul [00:33:43]: So, there's three frameworks that are very popular or already exist, right? Puppeteer, Playwright, Selenium. Those are for building hard-coded scripts to control websites. And as soon as I started to play with LLMs plus browsing, I caught myself, you know, code-genning Playwright code to control a website. I would, like, take the DOM. I'd pass it to an LLM. I'd say, can you generate the Playwright code to click the appropriate button here? And it would do that. And I was like, this really should be part of the frameworks themselves. And I became really obsessed with SDKs that take natural language as part of, like, the API input. And that's what StageHand is. StageHand exposes three APIs, and it's a super set of Playwright. So, if you go to a page, you may want to take an action, click on the button, fill in the form, etc. That's what the act command is for. You may want to extract some data. This one takes a natural language, like, extract the winner of the Super Bowl from this page. You can give it a Zod schema, so it returns a structured output. And then maybe you're building an API. You can do an agent loop, and you want to kind of see what actions are possible on this page before taking one. You can do observe. So, you can observe the actions on the page, and it will generate a list of actions. You can guide it, like, give me actions on this page related to buying an item. And you can, like, buy it now, add to cart, view shipping options, and pass that to an LLM, an agent loop, to say, what's the appropriate action given this high-level goal? So, StageHand isn't a web agent. It's a framework for building web agents. And we think that agent loops are actually pretty close to the application layer because every application probably has different goals or different ways it wants to take steps. I don't think I've seen a generic. Maybe you guys are the experts here. I haven't seen, like, a really good AI agent framework here. Everyone kind of has their own special sauce, right? I see a lot of developers building their own agent loops, and they're using tools. And I view StageHand as the browser tool. So, we expose act, extract, observe. Your agent can call these tools. And from that, you don't have to worry about it. You don't have to worry about generating playwright code performantly. You don't have to worry about running it. You can kind of just integrate these three tool calls into your agent loop and reliably automate the web.swyx [00:35:48]: A special shout-out to Anirudh, who I met at your dinner, who I think listens to the pod. Yeah. Hey, Anirudh.Paul [00:35:54]: Anirudh's a man. He's a StageHand guy.swyx [00:35:56]: I mean, the interesting thing about each of these APIs is they're kind of each startup. Like, specifically extract, you know, Firecrawler is extract. There's, like, Expand AI. There's a whole bunch of, like, extract companies. They just focus on extract. I'm curious. Like, I feel like you guys are going to collide at some point. Like, right now, it's friendly. Everyone's in a blue ocean. At some point, it's going to be valuable enough that there's some turf battle here. I don't think you have a dog in a fight. I think you can mock extract to use an external service if they're better at it than you. But it's just an observation that, like, in the same way that I see each option, each checkbox in the side of custom GBTs becoming a startup or each box in the Karpathy chart being a startup. Like, this is also becoming a thing. Yeah.Paul [00:36:41]: I mean, like, so the way StageHand works is that it's MIT-licensed, completely open source. You bring your own API key to your LLM of choice. You could choose your LLM. We don't make any money off of the extract or really. We only really make money if you choose to run it with our browser. You don't have to. You can actually use your own browser, a local browser. You know, StageHand is completely open source for that reason. And, yeah, like, I think if you're building really complex web scraping workflows, I don't know if StageHand is the tool for you. I think it's really more if you're building an AI agent that needs a few general tools or if it's doing a lot of, like, web automation-intensive work. But if you're building a scraping company, StageHand is not your thing. You probably want something that's going to, like, get HTML content, you know, convert that to Markdown, query it. That's not what StageHand does. StageHand is more about reliability. I think we focus a lot on reliability and less so on cost optimization and speed at this point.swyx [00:37:33]: I actually feel like StageHand, so the way that StageHand works, it's like, you know, page.act, click on the quick start. Yeah. It's kind of the integration test for the code that you would have to write anyway, like the Puppeteer code that you have to write anyway. And when the page structure changes, because it always does, then this is still the test. This is still the test that I would have to write. Yeah. So it's kind of like a testing framework that doesn't need implementation detail.Paul [00:37:56]: Well, yeah. I mean, Puppeteer, Playwright, and Slenderman were all designed as testing frameworks, right? Yeah. And now people are, like, hacking them together to automate the web. I would say, and, like, maybe this is, like, me being too specific. But, like, when I write tests, if the page structure changes. Without me knowing, I want that test to fail. So I don't know if, like, AI, like, regenerating that. Like, people are using StageHand for testing. But it's more for, like, usability testing, not, like, testing of, like, does the front end, like, has it changed or not. Okay. But generally where we've seen people, like, really, like, take off is, like, if they're using, you know, something. If they want to build a feature in their application that's kind of like Operator or Deep Research, they're using StageHand to kind of power that tool calling in their own agent loop. Okay. Cool.swyx [00:38:37]: So let's go into Operator, the first big agent launch of the year from OpenAI. Seems like they have a whole bunch scheduled. You were on break and your phone blew up. What's your just general view of computer use agents is what they're calling it. The overall category before we go into Open Operator, just the overall promise of Operator. I will observe that I tried it once. It was okay. And I never tried it again.OpenAI's Operator and computer use agentsPaul [00:38:58]: That tracks with my experience, too. Like, I'm a huge fan of the OpenAI team. Like, I think that I do not view Operator as the company. I'm not a company killer for browser base at all. I think it actually shows people what's possible. I think, like, computer use models make a lot of sense. And I'm actually most excited about computer use models is, like, their ability to, like, really take screenshots and reasoning and output steps. I think that using mouse click or mouse coordinates, I've seen that proved to be less reliable than I would like. And I just wonder if that's the right form factor. What we've done with our framework is anchor it to the DOM itself, anchor it to the actual item. So, like, if it's clicking on something, it's clicking on that thing, you know? Like, it's more accurate. No matter where it is. Yeah, exactly. Because it really ties in nicely. And it can handle, like, the whole viewport in one go, whereas, like, Operator can only handle what it sees. Can you hover? Is hovering a thing that you can do? I don't know if we expose it as a tool directly, but I'm sure there's, like, an API for hovering. Like, move mouse to this position. Yeah, yeah, yeah. I think you can trigger hover, like, via, like, the JavaScript on the DOM itself. But, no, I think, like, when we saw computer use, everyone's eyes lit up because they realized, like, wow, like, AI is going to actually automate work for people. And I think seeing that kind of happen from both of the labs, and I'm sure we're going to see more labs launch computer use models, I'm excited to see all the stuff that people build with it. I think that I'd love to see computer use power, like, controlling a browser on browser base. And I think, like, Open Operator, which was, like, our open source version of OpenAI's Operator, was our first take on, like, how can we integrate these models into browser base? And we handle the infrastructure and let the labs do the models. I don't have a sense that Operator will be released as an API. I don't know. Maybe it will. I'm curious to see how well that works because I think it's going to be really hard for a company like OpenAI to do things like support CAPTCHA solving or, like, have proxies. Like, I think it's hard for them structurally. Imagine this New York Times headline, OpenAI CAPTCHA solving. Like, that would be a pretty bad headline, this New York Times headline. Browser base solves CAPTCHAs. No one cares. No one cares. And, like, our investors are bored. Like, we're all okay with this, you know? We're building this company knowing that the CAPTCHA solving is short-lived until we figure out how to authenticate good bots. I think it's really hard for a company like OpenAI, who has this brand that's so, so good, to balance with, like, the icky parts of web automation, which it can be kind of complex to solve. I'm sure OpenAI knows who to call whenever they need you. Yeah, right. I'm sure they'll have a great partnership.Alessio [00:41:23]: And is Open Operator just, like, a marketing thing for you? Like, how do you think about resource allocation? So, you can spin this up very quickly. And now there's all this, like, open deep research, just open all these things that people are building. We started it, you know. You're the original Open. We're the original Open operator, you know? Is it just, hey, look, this is a demo, but, like, we'll help you build out an actual product for yourself? Like, are you interested in going more of a product route? That's kind of the OpenAI way, right? They started as a model provider and then…Paul [00:41:53]: Yeah, we're not interested in going the product route yet. I view Open Operator as a model provider. It's a reference project, you know? Let's show people how to build these things using the infrastructure and models that are out there. And that's what it is. It's, like, Open Operator is very simple. It's an agent loop. It says, like, take a high-level goal, break it down into steps, use tool calling to accomplish those steps. It takes screenshots and feeds those screenshots into an LLM with the step to generate the right action. It uses stagehand under the hood to actually execute this action. It doesn't use a computer use model. And it, like, has a nice interface using the live view that we talked about, the iframe, to embed that into an application. So I felt like people on launch day wanted to figure out how to build their own version of this. And we turned that around really quickly to show them. And I hope we do that with other things like deep research. We don't have a deep research launch yet. I think David from AOMNI actually has an amazing open deep research that he launched. It has, like, 10K GitHub stars now. So he's crushing that. But I think if people want to build these features natively into their application, they need good reference projects. And I think Open Operator is a good example of that.swyx [00:42:52]: I don't know. Actually, I'm actually pretty bullish on API-driven operator. Because that's the only way that you can sort of, like, once it's reliable enough, obviously. And now we're nowhere near. But, like, give it five years. It'll happen, you know. And then you can sort of spin this up and browsers are working in the background and you don't necessarily have to know. And it just is booking restaurants for you, whatever. I can definitely see that future happening. I had this on the landing page here. This might be a slightly out of order. But, you know, you have, like, sort of three use cases for browser base. Open Operator. Or this is the operator sort of use case. It's kind of like the workflow automation use case. And it completes with UiPath in the sort of RPA category. Would you agree with that? Yeah, I would agree with that. And then there's Agents we talked about already. And web scraping, which I imagine would be the bulk of your workload right now, right?Paul [00:43:40]: No, not at all. I'd say actually, like, the majority is browser automation. We're kind of expensive for web scraping. Like, I think that if you're building a web scraping product, if you need to do occasional web scraping or you have to do web scraping that works every single time, you want to use browser automation. Yeah. You want to use browser-based. But if you're building web scraping workflows, what you should do is have a waterfall. You should have the first request is a curl to the website. See if you can get it without even using a browser. And then the second request may be, like, a scraping-specific API. There's, like, a thousand scraping APIs out there that you can use to try and get data. Scraping B. Scraping B is a great example, right? Yeah. And then, like, if those two don't work, bring out the heavy hitter. Like, browser-based will 100% work, right? It will load the page in a real browser, hydrate it. I see.swyx [00:44:21]: Because a lot of people don't render to JS.swyx [00:44:25]: Yeah, exactly.Paul [00:44:26]: So, I mean, the three big use cases, right? Like, you know, automation, web data collection, and then, you know, if you're building anything agentic that needs, like, a browser tool, you want to use browser-based.Alessio [00:44:35]: Is there any use case that, like, you were super surprised by that people might not even think about? Oh, yeah. Or is it, yeah, anything that you can share? The long tail is crazy. Yeah.Surprising use cases of BrowserbasePaul [00:44:44]: One of the case studies on our website that I think is the most interesting is this company called Benny. So, the way that it works is if you're on food stamps in the United States, you can actually get rebates if you buy certain things. Yeah. You buy some vegetables. You submit your receipt to the government. They'll give you a little rebate back. Say, hey, thanks for buying vegetables. It's good for you. That process of submitting that receipt is very painful. And the way Benny works is you use their app to take a photo of your receipt, and then Benny will go submit that receipt for you and then deposit the money into your account. That's actually using no AI at all. It's all, like, hard-coded scripts. They maintain the scripts. They've been doing a great job. And they build this amazing consumer app. But it's an example of, like, all these, like, tedious workflows that people have to do to kind of go about their business. And they're doing it for the sake of their day-to-day lives. And I had never known about, like, food stamp rebates or the complex forms you have to do to fill them. But the world is powered by millions and millions of tedious forms, visas. You know, Emirate Lighthouse is a customer, right? You know, they do the O1 visa. Millions and millions of forms are taking away humans' time. And I hope that Browserbase can help power software that automates away the web forms that we don't need anymore. Yeah.swyx [00:45:49]: I mean, I'm very supportive of that. I mean, forms. I do think, like, government itself is a big part of it. I think the government itself should embrace AI more to do more sort of human-friendly form filling. Mm-hmm. But I'm not optimistic. I'm not holding my breath. Yeah. We'll see. Okay. I think I'm about to zoom out. I have a little brief thing on computer use, and then we can talk about founder stuff, which is, I tend to think of developer tooling markets in impossible triangles, where everyone starts in a niche, and then they start to branch out. So I already hinted at a little bit of this, right? We mentioned more. We mentioned E2B. We mentioned Firecrawl. And then there's Browserbase. So there's, like, all this stuff of, like, have serverless virtual computer that you give to an agent and let them do stuff with it. And there's various ways of connecting it to the internet. You can just connect to a search API, like SERP API, whatever other, like, EXA is another one. That's what you're searching. You can also have a JSON markdown extractor, which is Firecrawl. Or you can have a virtual browser like Browserbase, or you can have a virtual machine like Morph. And then there's also maybe, like, a virtual sort of code environment, like Code Interpreter. So, like, there's just, like, a bunch of different ways to tackle the problem of give a computer to an agent. And I'm just kind of wondering if you see, like, everyone's just, like, happily coexisting in their respective niches. And as a developer, I just go and pick, like, a shopping basket of one of each. Or do you think that you eventually, people will collide?Future of browser automation and market competitionPaul [00:47:18]: I think that currently it's not a zero-sum market. Like, I think we're talking about... I think we're talking about all of knowledge work that people do that can be automated online. All of these, like, trillions of hours that happen online where people are working. And I think that there's so much software to be built that, like, I tend not to think about how these companies will collide. I just try to solve the problem as best as I can and make this specific piece of infrastructure, which I think is an important primitive, the best I possibly can. And yeah. I think there's players that are actually going to like it. I think there's players that are going to launch, like, over-the-top, you know, platforms, like agent platforms that have all these tools built in, right? Like, who's building the rippling for agent tools that has the search tool, the browser tool, the operating system tool, right? There are some. There are some. There are some, right? And I think in the end, what I have seen as my time as a developer, and I look at all the favorite tools that I have, is that, like, for tools and primitives with sufficient levels of complexity, you need to have a solution that's really bespoke to that primitive, you know? And I am sufficiently convinced that the browser is complex enough to deserve a primitive. Obviously, I have to. I'm the founder of BrowserBase, right? I'm talking my book. But, like, I think maybe I can give you one spicy take against, like, maybe just whole OS running. I think that when I look at computer use when it first came out, I saw that the majority of use cases for computer use were controlling a browser. And do we really need to run an entire operating system just to control a browser? I don't think so. I don't think that's necessary. You know, BrowserBase can run browsers for way cheaper than you can if you're running a full-fledged OS with a GUI, you know, operating system. And I think that's just an advantage of the browser. It is, like, browsers are little OSs, and you can run them very efficiently if you orchestrate it well. And I think that allows us to offer 90% of the, you know, functionality in the platform needed at 10% of the cost of running a full OS. Yeah.Open Operator: Browserbase's Open-Source Alternativeswyx [00:49:16]: I definitely see the logic in that. There's a Mark Andreessen quote. I don't know if you know this one. Where he basically observed that the browser is turning the operating system into a poorly debugged set of device drivers, because most of the apps are moved from the OS to the browser. So you can just run browsers.Paul [00:49:31]: There's a place for OSs, too. Like, I think that there are some applications that only run on Windows operating systems. And Eric from pig.dev in this upcoming YC batch, or last YC batch, like, he's building all run tons of Windows operating systems for you to control with your agent. And like, there's some legacy EHR systems that only run on Internet-controlled systems. Yeah.Paul [00:49:54]: I think that's it. I think, like, there are use cases for specific operating systems for specific legacy software. And like, I'm excited to see what he does with that. I just wanted to give a shout out to the pig.dev website.swyx [00:50:06]: The pigs jump when you click on them. Yeah. That's great.Paul [00:50:08]: Eric, he's the former co-founder of banana.dev, too.swyx [00:50:11]: Oh, that Eric. Yeah. That Eric. Okay. Well, he abandoned bananas for pigs. I hope he doesn't start going around with pigs now.Alessio [00:50:18]: Like he was going around with bananas. A little toy pig. Yeah. Yeah. I love that. What else are we missing? I think we covered a lot of, like, the browser-based product history, but. What do you wish people asked you? Yeah.Paul [00:50:29]: I wish people asked me more about, like, what will the future of software look like? Because I think that's really where I've spent a lot of time about why do browser-based. Like, for me, starting a company is like a means of last resort. Like, you shouldn't start a company unless you absolutely have to. And I remain convinced that the future of software is software that you're going to click a button and it's going to do stuff on your behalf. Right now, software. You click a button and it maybe, like, calls it back an API and, like, computes some numbers. It, like, modifies some text, whatever. But the future of software is software using software. So, I may log into my accounting website for my business, click a button, and it's going to go load up my Gmail, search my emails, find the thing, upload the receipt, and then comment it for me. Right? And it may use it using APIs, maybe a browser. I don't know. I think it's a little bit of both. But that's completely different from how we've built software so far. And that's. I think that future of software has different infrastructure requirements. It's going to require different UIs. It's going to require different pieces of infrastructure. I think the browser infrastructure is one piece that fits into that, along with all the other categories you mentioned. So, I think that it's going to require developers to think differently about how they've built software for, you know

This talk is offered in gratitude for the life of Johanna Sindelar, a long-time sangha member who dedicated over a decade of service to Mountain Cloud. As a tribute to

Feeling overwhelmed by your nonfiction book project? You're the expert on your topic, but when you sit down to write, it feels like you're losing direction. Where should you focus? How deep should you go? You're not alone—and the solution might be simpler than you think.In this episode, we're diving into how a solid nonfiction book outline can simplify your writing process, eliminate writer's block, and help you craft an engaging, impactful book.BY THE TIME YOU FINISH LISTENING, YOU'LL LEARN:The power of a well-structured outline to keep you focused and on trackThree different outlining methods to fit your unique thinking styleA step-by-step process to create an outline that identifies gaps, maintains flow, and resonates with your readersIf you're ready to streamline your writing and create a book that captivates your audience from start to finish, this episode is a must-listen!Stay tuned until the end for practical tips on transitioning from outlining to writing—and how to keep your momentum going all the way to "The End."Submit a Question. Ask a question to be featured on the podcast. Ask HereLiked this episode? Share it and tag us on Instagram @juxtabkLove the show? Leave a review and let us know!CONNECT WITH US: Website | Instagram | Facebook

Jaimee Vilela is the Managing Director and Owner at Cooki Haircare. A D2C solid shampoo bar brand selling via their Shopify store and Wholesale. Founded in 2020 they grew 10x in 2024 from $170k to $1.1million, and are now on track to make 2025 their first $3million year. Hit PLAY to hear: ✅ How Jamie scaled Cookie Hair Care from 4 sales a day to a 7-figure business ✅ The Meta ads strategy that skyrocketed her eCom growth ✅ Why rebranding (not more ads) was the secret to massive sales ✅ How she ran the business solo—and why she doesn't recommend it ✅ How discovering her ideal customer—women embracing their gray hair—transformed her marketing strategy ✅ Why sustainability isn't a selling point anymore—and what to focus on instead Key timestamps to dive straight in: [03:40] From journalism to eCommerce entrepreneur. [06:47] Seamless eco-friendly haircare transformation. [11:56] "Betting on Rebrand Success". [15:03] Successful rebranding strategy insights. [18:31] Embracing gray: rebrand shift success. [23:20] Bootstrapped growth through teamwork. [27:09] Embrace opportunistic decision-making. [28:52] Listen to Jaimee's Top Tips! Full episode notes here: https://ecmp.info/531Download our ebook >> https://ecmp.info/ebook "500 Top Tips to Make Your eCommerce Business More Profitable" Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your ProfitsGet all the links and resources we mention & join our email list at https://ecmp.infoLove the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify.Interested in being a Sponsor? go here: https://ecmp.info/sponsor This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

Key topics in today's conversation include:Discussion on Trading Trucks (1:00)Listener Experiences with Truck Trading (4:39)Truck Ownership Statistics (5:05)Understanding Truck Weight (8:40)Weight Calculation Tips (10:37)Understanding Competition in Truck Trading (13:17)Title and Lien Holder Process (15:30)Owner/Operator Responsibilities (17:29)Current Registration Requirement (19:25)Dealer Communication (22:28)Equipment Removal Reminder (25:00)Truck Trading Requirements (27:12)2290 Transfer Rules (28:42)New Truck Number Explanation (31:21)Choosing a Reputable Dealer (34:09)Recap of Important Tips on Truck Trading (36:19)  Final Thoughts and Takeaways (39:08)Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com.

Direct-to-Device satellite connectivity is being touted as a way to bridge terrestrial connectivity gaps, and the past year has seen major developments in the D2D space. Jacques Leduc, CEO of Terrestar Solutions and a founding member of the Mobile Satellite Services Association discusses how 3GPP 5G standards, access to spectrum and partnerships will drive the D2D market going forward.

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Martha Underwood discusses the essential role of end-of-life planning and the emotional complexities it entails, sharing the inspiration behind her digital vault service, Prismm. She reflects on her family's immigrant background and how resilience, risk-taking, and a commitment to service shaped her approach to building a platform that helps families organize important documents and information to ensure access in order to facilitate the transfer of wealth after the death of a loved one.  In this conversation, Martha also highlights the importance of personal organization for effective caregiving, the risks of elder abuse in an AI-driven world, and her experience as a woman of color in tech. She underscores the value of support systems in entrepreneurship and shares her thoughts on modern parenting, focusing on open communication and emotional safety within the family. Balancing work and personal life, Martha even reveals some of her personal joys, including her love of dance and Korean soap operas!Episode Links and ResourcesPrismmMartha Underwood, LinkedInMeet Martha Underwood, Bold Journeys Magazine, February 16, 2024Support this podcast by subscribing and reviewing!Music is considered “royalty-free” and discovered on Audio Blocks.Technical Podcast Support by: Jon Keur at Wayfare Recording Co.© 2025 Silver Linings Media LLC. All Rights Reserved.Support this podcast by subscribing and reviewing. Music is considered “royalty-free” and discovered on Audio Blocks. Technical Podcast Support by: Jon Keur at Wayfare Recording Co. © 2025 Silver Linings Media LLC. All Rights Reserved.

Are brands that lack a robust Customer Data Platform strategy losing the ability to deliver seamless, personalized customer experiences in an increasingly data-driven world? Today, we're joined by Beth Scagnoli, Vice President of Product Management at Redpoint Global, a company at the forefront of data-driven customer experience solutions. Beth's expertise spans Customer Data Platforms (CDPs), data quality, and marketing automation, making her uniquely positioned to discuss how organizations can harness the power of clean, observable, and composable data to create transformative customer experiences. ABOUT BETH SCAGNOLI Beth Scagnoli is a seasoned technology executive with over 20 years of cross-functional experience driving innovation, growth, and product adoption in the marketing technology space. As Vice President of Product Management at Redpoint Global, Beth spearheads the development and execution of product strategies that empower organizations to connect with their audiences through data-driven insights and personalized engagement. Prior to Redpoint Global, Beth held leadership positions at the Smithsonian Institution as well as Blackbaud. With a proven track record of launching successful platforms and fostering cross-functional collaboration, Beth combines deep technical expertise with a passion for solving customer challenges. A frequent speaker and thought leader in the MarTech industry, Beth is committed to advancing the capabilities of modern marketing tools. Beth resides with her family north of Boston and in her free time enjoys fitness, dance, and obsessively honing her skills in Wordle and other NYT Games. RESOURCES Redpoint Global website: https://www.redpointglobal.com  Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company