Podcasts about chro

Is employee experience due for a reset? For much of the past decade, employee experience has been framed as a competitive advantage - a way to attract talent, boost engagement, and strengthen culture. Yet in today's environment, shaped by economic pressure, evolving workforce expectations, and the rapid rise of AI, many organisations are re-examining whether their approach is still sustainable - or whether, in trying to improve employee experience, they may have inadvertently diluted it. So, in this episode of the Digital HR Leaders podcast, host David Green speaks with Jacob Morgan - author, keynote speaker, and Founder of The Future of Work Leaders - to explore what an employee experience reset looks like in 2026 and beyond. Drawing on insights from interviews with 100 CHROs, Jacob shares why this moment may mark a turning point for accountability at work, and what leaders must do to balance empathy with performance without undermining either. Tune in to learn more about: Why 2026 may be a turning point for accountability in employee experience Whether wellbeing programmes have diluted performance expectations How leaders can balance empathy and high performance standards without appearing anti-employee What the evolving power dynamic between employers and employees means in practice How AI is redefining how work is measured, managed, and valued Why HR must lead - not just manage - the responsible and ethical adoption of AI This episode is sponsored by Hibob. HiBob brings HR, Payroll, and Finance together into a single platform that employees actually use. With AI throughout, you move faster, work smarter, and empower your people to power your business. Sapient Insights recognises HiBob's AI vision, citing the Bob AI Companion for making everyday work faster and easier. Fosway Group also names HiBob a 2025 9-Grid™ Core Leader, recognising the strongest AI vision among Core Leaders. HiBob. All-in-one HCM for HR, Payroll, and Finance. ​​​Learn all about HiBob's modern HR platform here Resources: The Eight Laws of Employee Experience Hosted on Acast. See acast.com/privacy for more information.

Kerri Roberts, senior HR strategist and fractional CHRO, shares the strategic and psychological shifts she experienced leaving a Vice President of Operations role to build her consulting firm. After 20 years inside corporate systems — from 50 employees to 20,000 — she understood leadership, process, and performance. What she had to learn was entrepreneurial wiring.In this episode of Don't Waste the Chaos Podcast, Kerri outlines:The compensation identity shift from salary to revenue volatilityWhy negotiating a contractor bridge can stabilize your first yearThe mistake of recreating corporate overhead inside a consulting firmHiring before margin demands itThe difference between corporate competence and entrepreneurial tolerance for ambiguityThis is not a motivational “take the leap” conversation. It is a strategic breakdown of how to leave corporate wisely and build a consulting firm with clarity, margin, and restraint.Sponsor AcknowledgmentThis episode is supported by:Rho Nutrition — performance-based nutrition support designed for leaders who treat their energy as infrastructure. Executive output requires metabolic stability. Rho approaches nutrition the way we approach organizations: systemically. Save 15% on your order at this link: https://rhonutrition.com/kerrirobertsMagic Mind — a daily mental performance supplement supporting sustained focus without volatility. For founders and operators navigating high cognitive load, stability matters more than stimulation. Save $40 off your first order by using code KERRIROBERTS at checkout or by visiting https://magicmind.superfiliate.com/KERRIROBERTSLeadership requires energy discipline. These partners support that standard.Chapter Markers00:00 Senior Leaders: Why Leaving Corporate Is a Real Identity Shift 04:40 Compensation Identity and Revenue Volatility 10:15 Negotiating a Contractor Bridge Instead of Quitting 17:30 Overbuilding Your Consulting Firm with Corporate Tools 23:45 Hiring Too Soon and the Pressure It Creates 29:10 Corporate Competence vs. Entrepreneurial Wiring 34:20 Three Practical Starting Points for Year One 39:30 Building Margin, Leverage, and Clean GrowthPartnership & Executive EngagementKerri Roberts serves founders, CEOs, and executive teams as a fractional CHRO and senior HR strategist. Her advisory work focuses on leadership infrastructure, compensation design, executive decision support, and organizational risk management.She also convenes curated leadership retreats for high-capacity women navigating enterprise-building, ambition, and faith with strategic clarity.To explore fractional CHRO partnership, executive advisory work, speaking engagements, or the Self Trust Reset retreat:saltandlightadvisors.com/contactIf you are a senior leader, founder, COO, or high-capacity woman navigating the transition from corporate to consulting, this channel is built for you.Subscribe to Don't Waste the Chaos.Share this episode with an executive peer considering entrepreneurship.Build with margin. Don't waste the chaos.Support the show

Dani Monaghan | Leading with Intelligence in the Age of AI | Inside Talent EP 5What does real leadership look like in global talent acquisition right now?In this episode of Inside Talent, Craig Fisher and Doug Berg sit down with Dani Monaghan, SVP of Global Talent Enablement at Expedia Group, to unpack what it means to lead with intelligence in an AI-driven hiring landscape.Dani brings experience from Microsoft, Amazon, Uber, Google, and now Expedia — operating at massive global scale while navigating the rapid evolution of AI in recruiting.In this conversation, we explore:What's fundamentally different about this AI moment in hiringGovernance, accountability, and the emerging legal landscapeThe shift from Talent Acquisition to Talent EnablementScaling candidate experience without losing trustHow TA leaders can elevate from operational to strategicAI is everywhere in hiring right now. But leadership? That's the differentiator.If you're a TA leader, CHRO, recruiter, or HR tech operator trying to understand what matters next — this episode is for you.Connect with Dani Monaghan:LinkedIn: https://www.linkedin.com/in/daniellemonaghanHosted by:Craig FisherDoug BergPowered by Match2Subscribe for more candid conversations with leaders shaping the future of talent.#TalentAcquisition #HRLeadership #AIinHR #FutureOfWork #Recruiting #Expedia #Hiring #InsideTalent #CraigFisher #Match2

In this episode of FP&A Unlocked, hosts Paul Barnhurst and Glenn Snyder are joined by HR leaders Cynthia Kenny and Deborah Hill to discuss the important partnership between HR and FP&A. They explore how aligning goals across departments can drive organizational success, share personal stories about career development, and highlight the importance of trust and collaboration.Cynthia Kenny is a CHRO and C-suite partner with over 30 years of experience in human resources, focusing on change management and organizational transformation. Deborah Hill is an HR leader with over 10 years of experience leading HR teams in tech-focused and tech-enabled companies. She specializes in building culture and driving talent initiatives, and has managed businesses with revenues ranging from $400M to $5B.Expect to Learn:How HR and FP&A can partner to drive organizational successThe importance of aligning company, team, and individual goalsBest practices for goal-setting and performance managementWhy flexibility is important when managing goals throughout the yearHow to build trust and collaboration between HR and FP&AHere are a few relevant quotes from the episode:“Great FP&A is about turning financial data into actionable insights for business leaders.” - Deborah Hill“Real success happens when HR and FP&A work together, understanding each other's worlds and creating synergy.” - Cynthia KennyCynthia Kenny and Deborah Hill provided valuable insights on the critical partnership between HR and FP&A, emphasizing the importance of aligning goals across departments to drive organizational success. They discussed how clear, actionable goals can lead to better decision-making, stronger collaboration, and improved business outcomes.Campfire: AI-First ERP:Campfire is the AI-first ERP that powers next-gen finance and accounting teams. With integrated solutions for the general ledger, revenue automation,close management, and more, all in one unified platform.Explore Campfire today: https://campfire.ai/?utm_source=fpaguy_podcast&utm_medium=podcast&utm_campaign=100225_fpaguyFollow Deborah:LinkedIn: https://www.linkedin.com/in/deborah-hill-8a24771/Company: https://www.linkedin.com/company/american-tire-distributors/Follow Cynthia:LinkedIn: https://www.linkedin.com/in/cynthiakennymaccp/Company:

In this special *Enter The Vault* episode of the HR L&D Podcast, we bring together powerful insights from some of the most influential HR, leadership, and learning experts shaping the future of work.You'll hear distilled wisdom on AI in learning and development, leadership vulnerability, employee wellbeing, resilience, burnout prevention, emotional intelligence, and what it truly takes to unlock workforce potential.From practical advice on AI readiness and L&D strategy to deeply human lessons on trust, belief, and authenticity, this episode captures the mindset shifts that separate good HR leaders from transformational ones.If you're an HR professional, CHRO, L&D leader, talent strategist, or people manager navigating digital transformation and culture change, this episode is packed with timeless leadership insights you can apply immediately.Subscribe for more conversations redefining HR, leadership, and the future of work.Nick Day's LinkedIn: https://www.linkedin.com/in/nickday/Find your ideal candidate with our job vacancy system: https://jgarecruitment.ck.page/919cf6b9eaSign up to the HR L&D Newsletter - https://jgarecruitment.ck.page/23e7b153e7

In deze podcast kijkt Hein Knaapen, een van Europa's meest ervaren HR‑leiders, terug op veertig jaar praktijkervaring en hoe deze van pas komt in andere bedrijven.“Echte impact komt van een paar consistente keuzes, jarenlang volgehouden.”Knaapen⁠⁠, managing partner bij CEO Works Europe en voormalig senior HR‑leider bij onder meer Unilever, KPN en ING, ontrafelt waarom bedrijven te vaak kiezen voor actie-obsessie in plaats van echte impact. Hij deelt scherpe inzichten over talentmanagement, value creation en leiderschap. Waarom HR te weinig zakelijk denkt, hoe je als CHRO in de boardroom écht invloed krijgt, en waarom de meeste ‘transformaties' mislukken.

Trust can feel fragile in times of uncertainty, transformation, and rising employee expectations. SHRM's CHRO, Jim Link, SHRM-SCP, joins host Nicole Belyna, SHRM-SCP, to unpack insights from the 2026 SHRM CHRO Priorities and Perspectives report and explore how leadership credibility directly impacts organizational trust. Together, they discuss early warning signs of a trust breakdown, how HR can assess alignment between messaging and employee experience, and practical ways to strengthen transparency and consistency across the workplace. This podcast is approved for .5 PDCs toward SHRM-CP and SHRM-SCP recertification. Listen to the complete episode to get your activity ID at the end. ID expires March 1, 2027. Subscribe to Honest HR to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/voegyz   ---  Explore SHRM's all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63r

In this episode of the HR Leaders Podcast, we sit down with Carlo Steenvoorden, EVP HR People Services, Analytics & HR AI at KPN, to unpack how a 100+ year old telecom company is moving from legacy HR systems to a fully conversational AI powered employee experience.Carlo explains why KPN made a bold decision to declare that the future of HR interactions is conversational, with systems pushed to the back end and one intelligent interface in front. He shares how reducing human led HR queries from €15–20 per case to cents per prompt unlocked both massive efficiency gains and a better employee experience.Most importantly, he breaks down the real transformation behind the technology, from rebuilding HR team capabilities, to adopting product thinking, to deciding where AI belongs and where humans must stay firmly in the loop.

In this incredibly candid conversation, Nikki Krishnamurthy (Chief People Officer at Uber) joins Jessica Neal (former Chief Talent Officer at Netflix) to discuss the high-stakes reality of leading people through crisis, transformation, and the AI revolution.Nikki opens up about the "Strategic Calmness" required to navigate Uber's most turbulent years, from handling global layoffs to dismantling a culture of leaks and entitlement. She shares the internal mechanics of her 13-year partnership with Uber CEO Dara Khosrowshahi, explaining why a Chief People Officer must act as a business leader first and why being "the mirror" for a CEO is the most important, and loneliest, part of the job.We dive deep into:The C-Suite Burden: Why the HR role has shifted into a hybrid of Chief Medical, Diversity, and AI Officer.The "Entitlement" Trap: How Uber moved from "investigating everything" back to a culture of high judgment and "doing the right thing."Managing Up: The exact moment Nikki gave Dara feedback and how that blunt honesty built a foundation of radical trust.AI vs. Innovation: Why Nikki is prioritizing "AI-native" college grads and her warning to big companies: Don't let efficiency kill your ability to invent.The Art of "Disagree and Commit": Navigating executive hires and knowing which hills are worth dying on.This is a masterclass in leadership, human psychology, and the raw reality of what happens behind the closed doors of the world's biggest tech companies.

Why does everything escalate to you as the leader — and what does that say about your leadership system?Senior leaders, founders, and CEOs often feel trapped reacting to nonstop questions, interruptions, and last-minute decisions. In this episode of Don't Waste the Chaos, Kerri Roberts explores why constant escalation is not a workload problem — it's a leadership system gap.If every question feels urgent, if strategic thinking keeps getting crowded out, and if your organization depends on you to solve everything in real time, this conversation reframes what's really happening beneath the surface — and what it's costing you.This episode is for leaders who know they weren't meant to operate as the most expensive admin assistant in the room — and are ready to shift from constant execution to true stewardship. Strategic Leadership TakeawaysEscalation is rarely the problem — it's the symptom of missing clarity, authority, or systems upstream.Leaders who react constantly surrender authority to the urgent instead of stewarding the important.When every decision requires senior approval, trust erodes and organizational maturity stalls.Strategic thinking doesn't happen by chance — it must be actively protected, not merely scheduled.Delegation isn't abdication; it's the mechanism that allows leadership to scale beyond the individual.ResourcesChatbooksPreserve the moments that matter without adding complexity. Chatbooks makes it easy to turn your photos into high-quality printed books — automatically.Use code KerriRoberts-4NEN for $10 off your first orderhttps://chatbooks.com/?promo=KERRIROBERTSRho NutritionFuel your focus and physical resilience with clean, performance-driven nutrition designed for leaders who demand clarity and stamina. [Kerri's favorite is the NAD+] 15% off any product at this link: https://rhonutrition.com/kerrirobertsKerri Roberts partners with founders, CEOs, and executive teams as a fractional CHRO and senior HR strategist, providing leadership infrastructure, people systems, and organizational risk clarity.Opportunities include:Fractional CHRO partnershipsExecutive advisory engagementsIn-person HR intensives and leadership retreatsStrategic people operations design for scaling organizationsLearn more or connect directly at: saltandlightadvisors.com/contactIf this conversation reflects the leadership tension you're navigating, subscribe to Don't Waste the Chaos, share this episode with a fellow leader, and connect when alignment makes sense.Clarity compounds. Stewardship scales.Support the show

On this episode, Pete and Julie are joined by Mary Sue Rogers, a legend and pioneer in global HR, payroll, and workforce transformation!  From her early days modernizing payroll systems to senior leadership roles at IBM, Talent2, and Ascender, Mary Sue shares a rare, long-view perspective on how payroll evolved from a compliance function into the operational backbone of today's global workforce. The conversation spans Asia-Pacific payroll complexity, multinational compliance, board-level risk oversight, and why paying people accurately is foundational to employee experience. Mary Sue also offers sharp insight into AI's real impact on HR, the growing role of payroll as an extension of government compliance, and what CHROs must prioritize as organizations head into an uncertain 2026. Connect with Mary Sue: https://www.linkedin.com/in/rogersmarysue Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners': https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain' and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Cynthia Garcia about her career journey. She credits mentors and sponsors for paving the way for her success. Justin and Cynthia discuss the demands of the Chief Risk Officer role and how Cynthia works with stakeholders who have competing priorities. Cynthia shares her perspective on construction risk and safety. She is seeing more diversity in the rising generation of risk professionals, with amazing opportunities for all.   Cynthia shares how her Confucianist upbringing still makes it a struggle for her to receive recognition. Despite that, she posted on LinkedIn about receiving the 2025 Bill McIntyre Leadership Award at the International Risk Management Institute (IRMI) Construction Risk Conference. That post led Justin to reach out to her. Cynthia speaks of her involvement with the Spencer Educational Foundation, including being a Risk Manager on Campus. Justin and Cynthia talk about the March 6th Webinar, "Hard Hats & High Stakes: Women Leaders Shaping Construction Risk Management", that she joins as a featured panelist. Listen for tips on careers in risk management for construction.   Key Takeaways: [:01] About RIMS and RIMScast. [:16] About this episode of RIMScast. Our guest is Cynthia Garcia, the award-winning Chief Risk Officer for Bernards. We will talk all about her career in construction risk and get some "inspirado." But first… [:44] RIMS Virtual Workshops. On March 10th and 11th, we have a two-day course led by John Button for the RIMS-CRMP Exam Prep. [:55] On March 17th and 18th, RIMS will align with AFERM for a two-day RIMS-CRMP-FED Exam Prep Course. [1:02] On March 4th and 5th, we have a virtual workshop, "Facilitating Risk-Based Decision Making", with Joe Milan. On April 15th, we have a virtual workshop covering "Emerging Risks", led by Joseph Mayo. [1:20] Register today and strengthen your risk knowledge. RIMS members always enjoy deep discounts on the virtual workshops. [1:27] Webinars. On March 6th, RIMS presents "Hard Hats & High Stakes: Women Leaders Shaping Construction Risk Management". We'll be joined by a Chief Risk Officer, an underwriter, and a broker. [1:42] They will explore their career paths, risk and safety philosophies, and lend some insight as to why this is the time for the next generation of leaders to rise. [1:53] On March 12th, Global Risk Consultants returns with "Don't Waste the Soft Market: Where to Reinvest Insurance Savings Before the Window Closes". Register for these and other webinars by visiting RIMS.org/webinars and the links in this episode's show notes. [2:14] On with the Show! Our guest today is Cynthia Garcia. She is the Chief Risk Officer for Bernards. [2:22] Cynthia made a big impact on the risk landscape in 2025 when she received the Bill McIntyre Leadership Award from the International Risk Management Institute during its Construction Risk Conference. [2:35] I wanted to learn all about her career and what it's like to be the risk officer for a major construction company. [2:42] Earlier, I mentioned the March 6th RIMS Webinar, "Hard Hats and High Stakes," and Cynthia will, in fact, be the Chief Risk Officer mentioned there. [2:51] If you like what you hear in this episode and want to learn more about career development, construction risk, and why rising risk professionals should seize the opportunities in the construction sector, you can register for that Webinar. [3:04] Cynthia is a fascinating individual, and I am so pleased to present this interview! Let's get to it! [3:09] Interview! Cynthia Garcia, welcome to RIMScast! [3:27] Justin and Cynthia are going to be collaborating on a RIMS Webinar on March 6th, "Hard Hats and High Stakes." It's all about how women have and can continue to thrive in construction risk management. Cynthia is the ideal Chief Risk Officer to have on that panel. [3:46] Justin thanks Cynthia in advance for being on that panel and being a guest on RIMScast. [4:07] Cynthia is the CRO for Bernards, based in California. [4:33] Like many in her generation, Cynthia stumbled into risk management. She started as an administrative assistant for Morley Builders, an amazing employee-owned general contractor in Santa Monica, California. [4:52] She was fortunate to have several sponsors and mentors within the organization. They helped her see that she belonged at the table. They saw something in her that she hadn't seen in herself, which is the beauty of a mentor. [5:16] In spaces she was not in, they advocated for her and said, Why don't we give this to Cynthia? That's the beauty of a sponsor. Cynthia says she was blessed to be in the right place at the right time. She was able to lean in. [5:32] Cynthia says that the thing that attracts her about risk management and what she does is finding the hard yes. Risk management doesn't say, "No." [5:50] Risk management, when practicing its craft, is fully integrated with operations and understanding what the business needs. It is strategically aligned and helps make sure the organization is making those thoughtful business decisions that allow taking risks. [6:11] Then, risk management takes it to the next step to ask how this adds to our shareholder equity, how this aligns with who we want to be as a company and as people. Risk management threads the needle between entrepreneurship and "cowboyism." [6:28] Risk management leads with "Help me understand, and help us get to the hard yes. We can do it, but here are some of the things we need to do to make sure that it's successful."  [6:50] Cynthia always likes to start by making sure she is coming in with a lot of curiosity. She asks for help to understand what she's not seeing to try to connect the dots. If Cynthia doesn't understand the needs of her business partners, she's not creating value. [7:11] Cynthia joined Bernards as Chief Risk Officer four years ago next month (March). Bernards created the position for her. She says she's blessed to work with talented people. She credits an amazing group of rockstar individuals. She says a rising tide lifts all boats. [8:00] Cynthia says her team carries the weight and does it beautifully. She says the genius of true leadership is understanding we're paving the way for our replacement. Leaders who are afraid of talent need to pause and rethink what that means. [8:26] Cynthia's Risk and Safety team has 13 staff members. [8:45] Cynthia has a VP of Risk and Safety who is definitely a genius at making the wheels turn. He is Cynthia's only direct report. He does an amazing job setting the tone and the pace. [9:03] Cynthia says, We focus on listening to the voices of our internal and external customers. As an employee-owned company, we try to understand what our business partners need, whether it's accounting, finance, human resources, operations, or estimating. [9:22] Cynthia focuses on what our business partners need from risk management to help achieve mission success. [9:27] Cynthia says, from day to day, it's everything from safety to claims, to insurance issues, to coverage questions, but a fair part of the job is when business teams proactively reach out with questions about issues that have come up. [9:50] Cynthia says the beauty of being in a smaller organization is that Risk Management is not siloed. It's not just insurance and claims but also litigation management and contracts. Risk partners closely with the CHRO on policies and employment practices. [10:13] Risk partners closely with Finance and Accounting on a variety of issues. Cynthia feels it is fortunate that Risk is viewed and valued as an internal resource to its business partners and part of the critical strategy to achieve the company's goals. [10:41] Bernards has a little fewer than 400 employee-owners. Cynthia credits Finance and Accounting for paying vendors on time and treating trade partners fairly. She credits Marketing for helping the brand, highlighting company accomplishments, and creating community buzz. [11:30] Cynthia credits the very customer-centric Tech team, who have helped her a lot, and the Virtual Construction Design team, who help with clash detection and getting ahead of constructability issues early on. [11:59] She notes the estimating team getting ahead of what's out there and making sure we have the right projects to go after. It takes a village. [12:14] Cynthia says we like to think all of us employee-owners have a vested interest in mission success. We're all in construction. [12:27] Quick Break! RISKWORLD 2026 will be held from May 3rd through the 6th in Philadelphia, Pennsylvania. RISKWORLD attracts more than 10,000 risk professionals across the globe. It's time to Connect, Cultivate, and Collaborate with them. [12:45] Booth sales are open now. General registration and speaker registration are also open right now. Marketplace and hospitality badges will be available starting on March 3rd. Links are in this episode's show notes, and be sure to check out RIMS.org for more information. [13:04] Save the dates March 18th and 19th, 2026, for the RIMS Legislative Summit, which will be held in Washington, D.C.! Join us in Washington, D.C. for two days of Congressional meetings, networking, and advocating on behalf of the risk management community. [13:20] Visit RIMS.org/advocacy for more information and to register. Also, check out the prior episode of RIMScast, Episode 378, featuring RIMS General Counsel and Vice President of External Affairs, Mark Prysock, as we discuss the top priorities for RIMS in 2026 and beyond. [13:41] Let's Return to Our Interview with Bernards' Chief Risk Officer, Cynthia Garcia! [13:58] When Cynthia joined Bernards, there were about 10 people on the Risk and Safety team. Then they went into remodel mode, with a different strategic vision. Continuous improvement is a Bernards core value. It's a 52-year-old company with processes and talent in place. [14:27] Cynthia says we've been looking at the areas where we can have the greatest impact, picking off the low-hanging fruit first, and then building out processes that allow us to scale without reinventing ourselves every few years. [14:57] Cynthia says safety is our priority. Bernards added safety to its core values this year. Cynthia says it was a grass-roots movement. It percolated up through Operations and said, This is who we need to be. [15:24] Cynthia says a risk management team's job is to safeguard all the resources of the organization. That includes people and things, clients, and trade partners. The Risk and Safety team has a holistic view. They can't be good by themselves. They can't be safe by themselves. [15:42] For Cynthia, safety takes on a larger meaning than physical well-being, including creating spaces where people are allowed to be vulnerable. [15:57] Cynthia talks about leading with empathy, with top priority not only for physical safety but also for a psychologically safe environment, where you can show up, be seen, heard, and thrive. [16:41] Cynthia says she works on building connections through conflict. For what could be tough conversations, it helps if you are willing to check your ego at the door and come in curious. Cynthia often states her intention up front. [17:01] Cynthia might say, "My intention isn't to challenge you, it's to have you help me understand your perspective and help me see what I'm missing." Cynthia says she asks a billion questions because there is so much she doesn't know. She always tries to get with the "why." [17:32] Cynthia says, When I try to understand what it is that my counterpart needs to happen, then we can figure out the path forward together. As employee-owners, our goals are aligned. We're looking in the same direction. [17:52] Cynthia says, We may fuss with the GPS a little bit, but we know the destination is set and we have a commitment to one another. Once we are willing to shut up, listen, and ask the questions to learn, then we can figure out how to be of service. [18:16] Cynthia says her job isn't to convince, it's first to understand. [18:22] A Quick Break! The Spencer Educational Foundation's Risk Manager on Campus application period will open on April 1st, 2026, and it will close on June 30th. Grant awardees, colleges, and universities are typically notified in September. [18:51] The Course Development Grant application deadline for Interval Number 2 will be on June 15th, 2026. Award notifications will be sent out in late July. [19:06] General Grant applications will open on May 1st, 2026, and the application deadline is July 30th. Internship Grant applications open on August 15th and close on October 15th. [19:18] Links to each of these grants are in this episode's show notes. Visit SpencerEd.org for more information. [19:27] Let's Conclude Our Interview with Bernards' Chief Risk Officer, Cynthia Garcia. [19:41] As Cynthia mentioned earlier, Bernards is employee-owned. Cynthia thinks that Bernards being 100% employee-owned makes all its employee-owners better businesspeople. The heart of risk management is making those good choices. [20:27] Looking across the table and knowing she is betting with her fellow owner's retirement, makes Cynthia think about that a little bit differently. She thinks the employee ownership structure lends itself to amazing risk management. [20:49] Cynthia says you have to be disciplined. You're not spending somebody else's money on this. We're working together, and when we all make good choices, we are ultimately rewarding ourselves and impacting future generational owners, too. That's quite meaningful. [21:09] Cynthia says it's the best of both worlds. You have the umbrella of a big company paying the bills, but you're rewarded for smart entrepreneurism. [21:27] Cynthia has a long-term view when making decisions. It's not about what's in it for her. It's how does this support who we want to be today, and who we want to try to be tomorrow? It makes us look further into the horizon. [22:24] May 4th through May 8th, 2026, is Safety Week, here in the U.S. That coincides with RISKWORLD 2026. Cynthia will be at RISKWORLD. [22:41] Cynthia says for Safety Week, Bernards has planned activities on each job site to highlight the good things that men and women are doing to build the communities in which they work and live, and doing them in such a way that they go home to families and loved ones. [23:01] Justin notes that settlements from construction site accident injuries can be astronomical. Part of Cynthia's job is to minimize accidents from the outset, which connects to Bernards' core value safety-first mindset. [23:34] Cynthia says client response has been amazing. Recently, one of the project executives at Bernards was invited to the school district and won an award acknowledging their efforts on safety. That felt good because it wasn't Bernards saying it, but the clients saying we see it. [23:58] Bernards has trademarked "A Better Experience." It's a phrase they are proud of. They're building not only to create a better experience for their employee-owners, but also for project success for owners who value safety. [24:15] Bernards is a large school builder, working on many programs up and down the state. Bernards is cognizant of the impact they are having on the future generation of leaders and citizens. They're very grateful to have that acknowledgement from their clients. It's special. [25:29] Cynthia says she is absolutely seeing more opportunities for women in risk management and in construction. Construction tends to be inclusive. It's an industry filled with optimists. Its people bring that can-do attitude. They are very generous and gracious with their support. [26:13] Cynthia says she has been in the risk profession for about 30 years. The demographics have changed, and she sees diversity in the new young talent permeating the industry. [27:10] Cynthia thinks the work that the Spencer Educational Foundation does in partnership with RIMS is tremendous. She says it is amazing that colleges and universities are offering the Risk Management and Insurance degree and concentration. Cynthia never heard of that before. [27:35] Cynthia says that people her age moved into risk management from adjacent areas. She is pleased that now people come into risk management intentionally. She talks about risk managers trying to figure out how to help businesses thrive and grow to the next level. [28:47] Cynthia is one of Spencer's Risk Managers on Campus. She explains how the grants to colleges work. Spencer works tirelessly to make sure the next generation of leaders know what an amazing career this is and the opportunities it offers. Cynthia is grateful to be part of it. [30:15] Justin mentions that other Risk Manager On Campus risk professionals have been guests on RIMScast, and they have inspiring stories to tell. They love reaching the young people who are going to be the future of the profession. [30:35] Megan Miller, Spencer CEO, was a recent RIMScast guest. Check out SpencerEd.org for grants and opportunities. If you know somebody interested, send them the link to explore. If they connect with people like Cynthia through the RMOC grant, their experience will be richer. [31:28] Cynthia came to Justin's attention through a LinkedIn post about her being honored as the 2025 Bill McIntyre Leadership Award recipient at the International Risk Management Institute (IRMI) Construction Risk Conference. [32:08] Cynthia says you're always a little bit surprised but so pleased when you get acknowledged by your peers. As IRMI is pre-eminent in the construction risk management space, it was more special to Cynthia, as she knew of the great work they did. [32:33] Cynthia remembers starting in risk management and going to them as a resource. She knows the people who make IRMI thrive. They're people Cynthia looks up to. She is very grateful that it was her turn to be acknowledged. She feels there are way more qualified folks out there! [33:41] Cynthia says she is an immigrant. English is her second language. She is Korean and grew up in a Confucianist household. In terms of philosophy, you should be seen, not heard. The collective win is celebrated. [34:06] Cynthia has had to work to get over the heebie-jeebies about self-promotion or what could be viewed as arrogance. She's working on it and doing better at accepting compliments. It's an opportunity to show others who are coming up behind her that diversity exists. [34:45] Cynthia says it's hard for us to visualize ourselves in a role without models who came before us. What are the opportunities that exist? Can I also think about this? Cynthia said the marketing team is genius. Justin said that was what caught his eye on LinkedIn. [35:19] Cynthia says she is very fortunate to be supported by so much talent and such a community that helps uplift you. [35:27] Justin comments that the "seen and not heard" thing is not just Confucianism, but also old-world Brooklynism. His old relatives said, "Children should be seen and not heard." [35:52] Cynthia says we all have shared experiences within our collective. People tend to focus on the differences. It is important to celebrate our differences, but there's so much more in common, regardless of the geography and the generation in which we were raised. [36:10] There is so much in shared value. Cynthia says she is constantly inspired by those stories of people who saw a different future or leaned into a hand up. That motivates her to try to be better and drives her. [36:35] Justin says posting is a networking opportunity too. If that post had not gone up, Justin would not have met Cynthia. It's a way to broaden your network and meet more people. Justin says it's OK to do a humblebrag. Justin is known as the shameless self-promoter. [37:11] Justin says it is very special when you are acknowledged outside your company. [37:20] Cynthia's post triggered a series of events, one of which is, in recognition of Women's History Month, RIMS will present the webinar on March 6th, "Hard Hats & High Stakes: Women Leaders Shaping Construction Risk Management", with Cynthia as a featured panelist. [37:38] Cynthia will provide the CRO perspective. Also on the panel are Danette Beck from Astrus and Jessica Risullo from WTW. Cynthia shares how she knows these amazing, trailblazing women. Cynthia is grateful to be on a panel with them. They're rockstars! [38:47] Justin says it's going to be excellent! The link is in this episode's show notes, or visit RIMS.org/webinars. Megan Miller, the CEO of the Spencer Educational Foundation, will kick things off with a special introduction. [39:15] It's going to be a wonderful way to observe and celebrate Women's History Month, ahead of RISKWORLD and Construction Safety Awareness Week. [39:30] Justin thanks Cynthia for joining us on RIMScast, sharing with listeners her construction risk perspective and career path. There's a lot to take away. Justin thanks Cynthia for her perspective and her time. [39:45] Cynthia says she appreciates Justin and the work RIMS is doing to put a spotlight on our amazing industry and the opportunities that exist. She says she is grateful for the opportunities Justin and RIMS are creating and thoughtfully curating. [40:04] Special thanks again to Cynthia Garcia for joining us here on RIMScast. You can hear more from her directly on March 6th during the RIMS Webinar "Hard Hats & High Stakes: Women Leaders Shaping Construction Risk Management". [40:17] RIMS members, keep in mind that RIMS Webinars are complimentary for you. That is one of the many benefits of a RIMS membership. Visit RIMS.org/webinars and the link in this episode's show notes to register. That's going to be a fantastic session! [40:34] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [41:03] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [41:21] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [41:38] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [41:55] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [42:09] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [42:21] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS Legislative Summit — March 18‒19, 2026 on Capitol Hill, Washington, D.C. | Register now! RISK PAC | RIMS Advocacy RISKWORLD 2026 Registration — Open for exhibitors, members, and non-members! Reserve your booth at RISKWORLD 2026! Construction Safety Week RIMS-CRO Certificate Program In Advanced Enterprise Risk Management | April‒June 2026 Cohort | Led by James Lam RIMS Compensation Survey 2025 — Download Today RIMS Risk Management magazine | Contribute RIMS Now RIMS-Certified Risk Management Professional (RIMS-CRMP) | Insights Video Series Featuring Joe Milan! The Strategic and Enterprise Risk Center RIMS Diversity Equity Inclusion Council RIMS-CRMP Story, featuring John Button RIMScast Canada — Debut Episode Now Live Spencer Educational Foundation — Scholarships and Grants RIMS Texas Regional Conference 2026 Education Content Submission — Deadline March 18, 2026! Hard Hats & High Stakes: Women Leaders Shaping Construction Risk Management | March 6 | Presented by RIMS — Featuring Today's Guest, Cynthia Garcia! Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam PrepMarch 10‒11 | April 21‒22 | June 9‒10 RIMS-CRMP-FED Exam Prep with AFERM | March 17‒18 Full RIMS-CRMP Prep Course Schedule See the full calendar of RIMS Virtual Workshops RIMS Virtual Workshop — "Facilitating Risk-Based Decision Making" | March 4‒5 | Register Now "Risk Appetite Management" | March 25‒26 "Claims Management" | April 7‒8 "Emerging Risks" | April 15 | Register Now! 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RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Manny Padilla!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Cynthia Garcia, Risk Manager at Bernards   Production and engineering provided by Podfly.

Everllence SE - In dieser Folge spreche ich mit Ingrid Rieken, CHRO bei Everllence SE, über HR-Transformation zwischen Ingenieurstradition und Pioniergeist. Gemeinsam machen wir Ambidextrie greifbar: Wie schaffen Führungskräfte den Spagat zwischen Effizienz und Innovation? Ingrid teilt konkrete Einblicke aus Workshops, Learnings aus Herausforderungen der Transformation und was sie heute anders machen würde. Außerdem diskutieren wir, warum Everllence bewusst auf flexible Arbeitsmodelle wie Jobsharing und Remote Work setzt – statt „Back to Office“. Für mich ist klar: Transformation heißt, Bewährtes zu respektieren und gleichzeitig mutig neue Wege zu gehen. Eine inspirierende Folge für alle, die Wandel aktiv gestalten wollen.Werbepartner dieser Episode: CanonUnser Equipment:Kameras: EOS R6 Mark IIObjektive: RF 50mm F1.8 STM, RF 16-28mm F2.8 IS STM, RF 28-70mm F2.8 IS STMMehr Infos zum Corporate Studios Angebot von Canon findet ihr hier: canon.de/corporate-studio

Many companies try to solve low morale with simple perks like wellness apps, but workers often care more about real pay and career growth. The big challenge today is keeping frontline employees happy while the world worries about AI impact and high turnover. What could be the most substantial, meaningful investments leaders can make that truly build real loyalty? In this episode, Paul Marchand, EVP and CHRO of Charter Communications, more popularly known as Spectrum, discusses how to invest in people to create a better customer experience. He explains the strategy behind helping a 95,000-person workforce through absorbing rising benefit costs and programs like frictionless, prepaid tuition reimbursement and a unique employee stock purchase plan designed to build an owner mindset. Paul shares how "open mic" sessions at Charter improve their employee retention, and the way Spectrum GPT is being used to make HR more efficient. We also explore the 'high school pathways' initiative, upcoming M&A integration with Cox Communications, and how HR role evolution is turning leaders into Chief Future of Work Officers, going far beyond traditional employee management. This episode shows CHROs how to use a people-first strategy to build a resilient and competitive workforce.

Most consultants don't fail dramatically. They burn out slowly, lose faith in what they've built, and one day find themselves dusting off their resume to go back to corporate.In this episode, Melisa introduces the concept of self-retention: treating yourself with the same intentionality a great company would extend to its top performer. In your business, you're also the manager, the CHRO, and the one responsible for making sure that top talent doesn't walk out the door. High performers, like you, stay when the conditions are worth staying for. You get to build those conditions.You'll learn the five retention drivers that keep high performers loyal in corporate environments and exactly how to translate each one into your consulting business so you can build something you actually want to stay in.Stay for the exercise at the end.The episode closes with a practical three-pass exercise to help you build your own self-retention plan by stepping into three distinct roles (owner, CRO, and delivery consultant) so you can see your business clearly from every angle.What you will learn in this episode:[05:00] What “self-retention” means and why consultants often leave because conditions become unsustainable[10:00] Retention Strategy 1. Compensation and security, and how to stop treating revenue like a mystery[15:00] Retention Strategy 2. A growth path and plan so you are not “failing” at skills you never trained for[20:00] Retention Strategy 3. Meaningful work, including the client red flags that create a retention risk[25:00] Retention Strategy 4. Recognition, and why your client is the wrong person to rely on for it[30:00] Retention Strategy 5. Sustainable expectations, so your business stops requiring you to be “on” all the time[35:00] How to build your self-retention plan with a 3-pass exercise you can repeat over timeTune into Episode 258 to learn how to build a consulting business that aligns with your goals, leverages your expertise, and sets you up for long-term success.Mentioned ResourcesCompanion Resource: Read Melisa's Book Grow Your Consulting Business: The 14-Step Roadmap to Make Your Independent Consulting Goals a Reality, https://www.amazon.com/dp/B0CSXJBGVB Full Show Notes: https://shownotes.melisaliberman.com/episode-258Melisa's Books, Planners & Journals: https://linktr.ee/melisalibermanMentioned in this Episode:Episode 176 - Set a Compound Goal for Sustainable Consulting Business Growth, https://shownotes.melisaliberman.com/episode-176/#more-2463 ️Episode 088 – The Burnout Formula for Independent Consultants, https://shownotes.melisaliberman.com/episode-88/#more-1326  Want help achieving your consulting business goals? Melisa can help. Click here for more on coaching tailored to you as an independent consulting business owner.

Alim Dhanji is a seasoned business executive (ex-President of Adidas Canada) who came back to HR with a fresh perspective on the business value of HR. In this discussion Alim clearly articulates where and how he creates business value as a CHRO. This is a fascinating discussion about the value drivers of HR and AI and the process for redesigning work. He explains what he learned about the value of HR as a CEO, and how he then took that knowledge back into HR. Sample Quotes: “True change happens at the manager level, and there is a compression of demands at the people manager level. Our number one value diver is investment in the front-line people manager.” “Managers just don't have enough time in the day. Now by leveraging AI we can help managers create capacity to spend more time with teams and peers.” Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Secrets Of The High Performing CHRO CHRO Insights Research Report CHRO Insights Video (Youtube) Introducing Galileo for Managers, The Leadership Guru At Your Fingertips   Chapters (00:00:04) - What Works: The Career Path From HR to Business Unit(00:01:03) - What Works: Chief HR Officer Alim on the Business(00:03:58) - Have You Left HR?(00:05:27) - What's the role of the People Manager?(00:08:08) - The Role of Managers in AI(00:10:44) - CHRO: The Role of HR in the AI Transformation(00:13:16) - Immigration in HR: The Business Experience(00:15:49) - Having worked in different countries, how has your international experience helped you(00:18:14) - The Challenges of Becoming a Chro(00:19:36) - The Importance of Learning the Cross Functional Move(00:21:02) - What Works With Alim(00:21:22) - What Works: The Chro

If you're leading HR right now, it can feel like the ground is moving under your feet. You're still expected to deliver flawless service, keep costs down, and manage risk, while your CEO quietly expects you to redesign the workforce for an AI era that's arriving faster than most operating models can handle.In part one of this conversation with Josh Bersin, we explore a reframe that changes everything: AI isn't just personal productivity. The real disruption is enterprise-level “super agents” that automate whole sequences of work, and force HR to rethink hiring, talent strategy, and even the idea of “a job” itself.We also dig into why CHRO tenure may be shrinking, what that signals about expectations on HR leaders, and why “talent density” is becoming a more useful lens than traditional talent management as companies try to scale without simply adding headcount.About our guest Josh Bersin is a leading HR and workplace industry analyst and the founder of Bersin by Deloitte (now The Josh Bersin Company). He advises senior executives on HR, talent, and organizational transformation, with a sharp focus on what's actually changing inside companies as AI moves from experimentation to enterprise reality.Stay connected with foHRsight To sign up for our monthly newsletter, foHRsight, visit http://www.futurefohrward.com/subscribe Follow us on LinkedIn: Mark Edgar – www.linkedin.com/in/markedgarhr/ Naomi Titleman Colla – www.linkedin.com/in/naomititlemancolla/ future foHRward – www.linkedin.com/company/future-fohrward/ Follow us on Instagram: www.instagram.com/futurefohrward/Support the show

In this episode of the Don't Waste the Chaos Podcast, Kerri Roberts — senior HR strategist, fractional CHRO, and podcast host — interviews Kelsey Thompson, entrepreneur and recovery advocate whose platform blends honest conversations about recovery with lifestyle, wellness, money, and ambition. Kelsey's core message is simple and hard-won: your beginning doesn't define your ending, but rebuilding requires intention, structure, and a willingness to confront your own patterns.Kerri and Kelsey explore the realities leaders rarely say out loud: not everyone deserves access to you while you're rebuilding, and your environment — inputs, relationships, routines — becomes either leadership infrastructure or silent sabotage. They unpack how discipline outlasts motivation, why small routines create stability in chaotic seasons, and how faith and gratitude can anchor the process without denying the hard parts.You'll also hear a real conversation about money, identity, and ambition — especially the difference between building a values-led life and chasing excess for validation. This episode is a reminder that sustainable growth isn't just a business strategy — it's a personal operating system.Key TakeawaysYour environment is leadership infrastructure. Who you allow close while rebuilding can accelerate transformation—or quietly delay it.Discipline is a strategy, not a personality trait. Morning and evening routines create structure that stabilizes decision-making under stress.Gratitude isn't denial — it's reframing with integrity. Learning to find meaning inside hardship becomes a repeatable resilience practice.Money reveals patterns. Spending can be a dopamine substitute; values-led wealth requires self-awareness and restraint.Healing doesn't require a single identity. Integrating joy (home, wellness, style) alongside recovery is often how wholeness is built.Guest Links / MentionsKelsey Thompson on TikTok: @livewelldresswellInstagram: real.livewelldresswellBooks referenced: The Comfort Crisis https://amzn.to/4qhNEClCan't Hurt Me (David Goggins) https://amzn.to/3Za64tUOura Ring Get 10% off the newest version of Oura ring with Kerri's link: https://ouraring.com/discount/789c29de22Rho Nutrition Get 15% off any product with Kerri's link: https://rhonutrition.com/kerriroberts If this episode resonated, subscribe to the Don't Waste the Chaos Podcast, share it with a leader who's rebuilding quietly, and leave a review — it helps more founders and executives find conversations like this through YouTube, Apple Podcasts, Spotify, and AI search.For fractional CHRO partnership, executive advisory, speaking, or leadership retreats, connect with Kerri here: saltandlightadvisors.com/contactSupport the show

Leaders today face a critical AI dilemma: move too quickly and risk producing low-quality "work slop," or move too slowly and sacrifice a crucial competitive edge in innovation. But one global real estate powerhouse, managing 3% of the world's GDP, has successfully navigated this tightrope for nearly three years, offering a proven model for enterprise AI adoption. In this episode, Prologis CHRO Nathaalie Carey reveals how the company solved this dilemma with an "innovation first" strategy, a journey that began by deploying an enterprise version of ChatGPT well ahead of the curve. Prologis achieved this by deliberately empowering its workforce, intentionally prioritizing widespread innovation over premature governance. By providing direct access to tools, supported by strategic training, the company drove 95% adoption rate and sparked over 1,000 crowdsourced custom GPTs. Carey explains how the company built trust by reframing AI as a "bargain" to trade mundane tasks for high-value strategic work. She also details the company's evolution from using AI for basic information gathering to utilizing it for complex decision-making and upcoming "agentic AI" workflows for processes like underwriting and background checks. Carey argues that as AI becomes a "great equalizer" for technical skills, the true competitive advantage lies in balancing technological speed with authentic human connection and the power of human imagination. ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Stop patching problems and start designing an intentional workplace. The 8 Laws of Employee Experience gives you the how. Order your copy: 8EXlaws.com

You can be brilliant, hardworking, and respected — and still feel like you're running full-speed into an invisible wall. For many senior leaders (especially high-achieving women), the instinct is to push harder: take on more, prove more, hold more. But the higher you go, the more that strategy quietly limits influence, sponsorship, and sustainability.In this episode, we explore the tension HR leaders see every day: individuals are trying to thrive inside systems that weren't designed for them — and organizations keep investing in “fixes” that don't address the real blockers. Carolyn Lawrence and Jennifer Laidlaw unpack why burnout is often a signal your mind is in survival mode, how “resisting the system” can unintentionally keep inequity in place, and what it looks like when inner leadership shifts meet system-level redesign.About our guests Carolyn Lawrence partners with organizations to redesign systems so they stop reinforcing outdated patterns — removing invisible barriers so talent can thrive without overperforming for legitimacy. Jennifer Laidlaw is an executive coach focused on the inner transformation required of modern leaders, helping them achieve breakthrough results sustainably with strong teams and thriving culture.Stay connected with foHRsight To sign up for our monthly newsletter, foHRsight, visit http://www.futurefohrward.com/subscribe Follow us on LinkedIn: Mark Edgar – www.linkedin.com/in/markedgarhr/Naomi Titleman Colla – www.linkedin.com/in/naomititlemancolla/ future foHRward – www.linkedin.com/company/future-fohrward/ Follow us on Instagram: www.instagram.com/futurefohrward/For more information on our private community for forward-thinking HR leaders, including how to join our next Manager-Director HR Leader cohort launching this spring, visit our website at futurefohrward.com/community. We are also currently welcoming new members in our CHRO and VP+ HRBP & Talent cohorts. Don't miss your chance to join the community you've been missing!Support the show

In this episode of the HR Leaders Podcast, we sit down with Ilja Bitterling, VP Skills Intelligence & Performance Management at Deutsche Telekom, to unpack how large organizations can finally make skills data usable, trusted, and decision ready.Ilja explains why skills intelligence is not about inventories, but about creating a shared language that connects workforce decisions, performance outcomes, and future readiness. He breaks down how Deutsche Telekom moves from fragmented skill signals to clear, comparable insights leaders can actually act on.Most importantly, he shares why performance management and skills cannot live apart anymore, and how organizations that connect them move faster, allocate talent better, and avoid betting the future on outdated role assumptions.

This is not a conversation about the future of HR. It's a conversation about what is already happening inside executive teams, inside HR organizations, and inside companies being reshaped by AI faster than most leaders are willing to admit.In this episode, I sit down with Keith Ferrazzi for a raw, unscripted conversation about power, voice, and transformation at the highest levels of leadership.Keith shares what he's seeing right now: HR organizations being cut dramatically as “people ops” gets automated, and the CHRO role being forced into a new standard, less compliance and consensus, more disruption, and enterprise leadership.We dig into why HR doesn't earn influence — it has to take it. We unpack why the real transformation center is shifting to the CHRO–CIO partnership, and why many companies are still treating that relationship like an afterthought.Keith also breaks down the next operating model he's studying: human–agent pairs. Not teams in the traditional sense but humans working alongside AI agents across procurement, supply chain, and core functions, and what HR must become to support that reality.This episode isn't theoretical. It's observational, direct, and grounded in the rooms where decisions are being made right now.If you're responsible for people, systems, culture, or scale — this conversation will meet you where you are.1) People Ops is getting automated - What Keith is seeing inside organizations as AI absorbs work that HR has historically owned.2) HR doesn't get a voice; it commands one - A real conversation about influence, disruption, and how CHROs are perceived at the executive table.3) The CHRO–CIO axis is the new center - Why transformation is being decided through the partnership between HR and technology leadership.4) Human–agent pairs are the next work model - What happens when collaboration, accountability, and decision-making include AI agents as working partners?5) Collaboration vs. consensus - How teams capture broader input without getting trapped in endless iteration, and why “landing the plane” matters.6) What high-impact leaders are doing differently - The behaviors and operating rhythm Keith is engineering inside executive teams right now.Keith referenced his work through Ferrazzi Greenlight, focused on building high-performing teams and leader-driven communities that accelerate transformation.Learn more here:https://www.ferrazzigreenlight.com- If you're serious about leading through disruption, not managing around it, this work is worth a look.

In this episode of the Don't Waste the Chaos Podcast, Kerri M. Roberts, senior HR strategist, fractional CHRO, and podcast host - dives into the leadership topic most executives think they're strong in but often struggle to sustain: boundaries. Kerri reframes boundaries as responsible leadership, not harshness - because in real organizations, unclear boundaries don't create warmth. They create confusion, favoritism risk, inconsistent authority, and a culture where pressure becomes a strategy.Drawing on thought leaders like Dr. Henry Cloud and Brené Brown, Kerri explains how leaders unintentionally “collapse” boundaries when they over-accommodate emotional reactions, undermine policies in person, or trade consistency for the identity of being perceived as a “good leader.” The result isn't kindness - it's instability. And in high-performing teams, stability is built through reliability, integrity, role clarity, and decision velocity - all outcomes of leadership infrastructure done right.Kerri also connects this to faith-informed stewardship: authority paired with limits, discerned availability, and integrity that keeps “yes” and “no” clean. Whether you're leading an executive team or parenting a teenager, this episode is a direct call to stop managing emotional fallout and start leading with clarity that protects people, performance, and long-term trust.Key takeawaysMost “HR problems” senior leaders name are actually clarity problems—boundaries, expectations, decision rights, and follow-through.Boundary collapse trains the organization that pressure works and teaches managers that escalation beats accountability.Vulnerability isn't boundarylessness—leaders destabilize teams when they confuse transparency with over-accommodation.Boundaries aren't control; they're containment—and containment is what creates safety, reliability, and sustainable growth.If you constantly circumvent policy, you're not being compassionate—you're creating an authority vacuum (and increasing favoritism and trust risk).ResourcesLeadership under pressure requires physical resilience, not just mental strength. RHO Nutrition supports leaders who want to optimize energy, focus, and long-term health without overcomplicating wellness. RHO offers a modern, performance-driven approach to nutrition for leaders carrying real responsibility.Get 15% off any product using Kerri's link:https://rhonutrition.com/kerrirobertsSponsor: Oura RingClear leadership requires self-trust, and self-trust is harder to sustain when you're depleted. Oura Ring gives leaders real-time insight into sleep, recovery, stress, and readiness so decisions are made from stability, not exhaustion. For executives navigating sustained pressure, Oura is a strategic tool - not a wellness trend.Get 10% off your Oura Ring using Kerri's link:https://ouraring.com/discount/23333b2858If this episode hit a nerve, it's probably because you don't have a people problem - you have a clarity and authority problem that's costing trust, decision velocity, and sustainable growth. Subscribe to the Don't Waste the Chaos Podcast, share this with a founder or executive who keeps getting pulled into emotional escalations, and connect with Kerri if you want strategic partnership.For fractional CHRO support, executive advisory, board conversations, speaking, or leadership retreats, reach out here: saltandlightadvisors.com/contactSupport the show

En nuestro episodio 499 conversamos con Vivian De La Pava, Gerente de RR. HH. de Grupo Éxito sobre: + Tener conversaciones políticamente incorrectas. + Crear oportunidades de la adversidad. + El proceso de transformación de Grupo Éxito. + Crecimiento de carrera y llegar a un nuevo cargo. + Hacks para liderar Talento Humano. + RR.HH tiene el poder de transformar vidas. + Liderar un cambio cultural. + Su experiencia trabajando en Australia.

Nico explores the evolution of HR and the future of work, sharing his vision for moving from a transactional, industrial mindset to a system-shaping function. He discusses his concept of The Great Leap, a framework for the Fusion Age where humans and machines work together, and reflects on the shift from advising on outcomes to owning them, ensuring HR drives real organisational impact.   Nico emphasises the importance of naming architectural failures, focusing on next practices rather than best practices, and designing systems that recognise human potential. Nico challenges traditional approaches to productivity and capability, highlighting that legacy systems were built for a linear age and now require fundamental rethinking to make work meaningful, equitable and future-ready.   The conversation also explores the ethical and social dimensions of HR, with integrity and responsibility at the centre. Nico introduces the human delta - the gap between current capabilities and future potential - and encourages HR leaders to take ownership. By designing systems that invest in people and make equity inevitable, HR can step onto the field and truly change the world.   References:   Rewiring the Human Delta by Nico Decock   Independent IT Research & AI Insights | Bloor Research UK     How is AI really playing out? Slalom's new research Thank you to Slalom for sponsoring this week's podcast episode. If you're an HR leader navigating AI and wondering how to move from ambition to adoption, Slalom's latest research offers practical insights you can use right away. Slalom surveyed more than 2,000 global executives to understand how AI is really playing out, where investment is translating into value, where it isn't and, what that means for leadership, skills and cross functional alignment. Download your free summary here: Get Slalom's latest AI research   

In this episode of Take the Stage, Brad Bialy sits down with Paul Petersen to unpack why the candidate black hole still exists in recruiting and how human-centered, tech-enabled recruiting can finally fix it. About the Guest Paul Petersen is a fractional CHRO and executive workforce strategist with more than 30 years of experience helping organizations modernize talent acquisition, HR technology, and workforce strategy across global enterprises. He's known for blending deep HR tech expertise with a relentless focus on the human experience for both talent and hiring managers. Key Takeaways Speed without intention creates invisible talent. Screening out is easier than building trust—but far less effective. Communication is the real differentiator in modern recruiting. Technology should amplify recruiters, not replace them. Great recruiters act like agents, not gatekeepers. Timestamps [00:23] – Why the candidate black hole still exists [02:54] – Screening out versus screening in explained [05:16] – When “speed to hire” becomes the wrong metric [06:48] – The two personas that actually matter [08:35] – Can AI really fix the candidate experience? [10:33] – The Domino's pizza tracker analogy for recruiting [14:02] – Why talent pools are massively underutilized [16:26] – Predicting talent needs before jobs open [20:53] – Paul's 300-application job search story [25:11] – Why recruiters should think like sports agents [30:37] – The hiring manager's missing voice in HR tech [35:27] – Integrity as a long-term recruiting advantage About the Host Brad Bialy is a trusted voice and highly sought-after speaker in the staffing and recruiting industry, known for helping firms grow through integrated marketing, sales, and recruiting strategies. With over 13 years at Haley Marketing and a proven track record guiding hundreds of firms, Brad brings deep expertise and a fresh, actionable perspective to every engagement. He's the host of Take the Stage and InSights, two of the staffing industry's leading podcasts with more than 200,000 downloads. Sponsors and Offers Heard Take the Stage is presented by Haley Marketing. For a limited time, we're offering 50% off a brand new staffing website. Just message Brad Bialy on LinkedIn and mention the Crazy Website Promo. Book a 30-minute business and marketing consultation with host Brad Bialy: https://bit.ly/Bialy30 Benefits in a Card helps staffing firms offer meaningful benefits to their entire workforce through flexible, unbundled plans designed for high-turnover environments—making it easier to control costs, improve retention, and stay competitive. https://www.BenefitsInACard.com TRICOM partners with staffing firms as an asset-based lender and full-service back-office provider, helping owners scale confidently by reducing risk and easing the operational strain of payroll, cash flow, and administration. https://www.tricom.com

Mientras muchas empresas convirtieron el regreso a la oficina en una guerra de control, HubSpot hizo algo radicalmente distinto: rediseñó el sistema. Lo llamó Hybrid by Design y los resultados hablan por sí solos. En este segundo episodio de Código Abierto, decodificamos el caso de HubSpot: una empresa donde el 72% del equipo trabaja remoto, el compromiso es más alto que en la oficina y el negocio sigue creciendo a doble dígito. Hablamos de diseño organizacional, claridad como arquitectura y cultura como ventaja competitiva. Suscríbete a Hackers del Talento si quieres más análisis reales de estrategias de talento.

Since the pandemic, organizations have been scrambling to attract and retain talent. As a result, many have lost their way by confusing culture with comfort, chasing perks, and trying to be everything to everyone. That's why I invited Jacob Morgan, a leading futurist and best-selling author, to join me for a deep and energizing conversation on the eight laws of employee experience and how to build a future-ready organization. Learn why so many companies have drifted off course, how you can reset expectations in a way that is both empathic and excellent, and how leaders at every level can recover clarity and meaning at work. This conversation is for the leaders and team members who want to create work cultures where people are valued, challenged, and actually want to show up.   Timestamp Takeaways (00:00)  Why workplace cultures have lost their way (02:52)  Why are the eight laws of employee experience relevant now? (05:12)  Are you making this mistake when hiring for culture fit? (09:35)  The 3 areas organizations should focus on when hiring talent (10:26)  How to balance empathy and excellence (13:43)  Why these 8 laws of employee experienceneed to work in tandem (18:43)  How is AI shaping the employee experience—for better and for worse (24:52)  The question every manager should ask about work done with AI (28:00)  The real reason entitlement culture took hold (and how to fix it) (36:38)  Why "grow or go" is the future of personal job security (40:18)  Choosing to control what you can in your workplace   About Jacob Morgan Jacob Morgan is a professionally trained futurist, keynote speaker, and the international best-selling author of 6 books which focus on leadership, the future of work, and employee experience. His passion and mission is to create future-ready leaders, employees, and organizations.  Jacob is also the founder of Future of Work Leaders, a global CHRO community of the world's top people leaders. Learn more about Jacob Morgan and get his new book The 8 Laws of Employee Experience: How to Build a Future-Ready Organization https://thefutureorganization.com/   About Andrea Butcher Andrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023).   Connect with Andrea https://www.abundantempowerment.com/ Connect with Andrea Butcher on LinkedIn  https://www.linkedin.com/in/leaderdevelopmentcoach/   Abundant Empowerment Upcoming Events https://www.abundantempowerment.com/events        

Success in HR often comes with a hidden job: absorbing everyone else's anxiety. You're expected to soothe, steady, and “make it okay”, even when what people are feeling is a normal response to real pressure and uncertainty.In this episode, clinical psychologist Dr. David Rosmarin offers a practical reframe: not all anxiety is the same. Some anxiety does require professional support, but much of what shows up at work is an emotional signal, not a diagnosis. When leaders learn to recognize what anxiety is communicating, they can stop playing whack-a-mole with stress, build healthier trust on teams, and create a culture that performs without pretending certainty exists.You'll also hear David's simple four-step process to work with anxiety constructively, identifying what's underneath it, sharing it in a way that builds connection, embracing it as resilience-building, and letting go of what can't be controlled.About our guestDr. David Rosmarin is a clinical psychologist, author, and Associate at Harvard Medical School, and the founder of the Center for Anxiety. His work focuses on helping people rethink anxiety not only as something to treat clinically when needed, but as a normal human experience that can be used to thrive — a perspective especially relevant in today's high-pressure workplaces.Resources MentionedDr. Rosmarin's four-step framework (public resource) Dr. David RosmarinDr. Rosmarin's site + newsletter - Dr. David RosmarinBook: Thriving with Anxiety - Amazon TED Talk: How to make anxiety your friend TEDStay connected with foHRsightTo sign up for our monthly newsletter, foHRsight, visit http://www.futurefohrward.com/subscribeFollow us on LinkedIn:Mark Edgar – www.linkedin.com/in/markedgarhr/Naomi Titleman Colla – www.linkedin.com/in/naomititlemancolla/future foHRward – www.linkedin.com/company/future-fohrward/Follow us on Instagram: www.instagram.com/futurefohrward/For more information on our private community for forward-thinking HR leaders, including how to join our next Manager-Director HR Leader cohort launching this spring, visit our website at futurefohrward.com/community. We are also currently welcoming new members in our CHRO and VP+ HRBP & Talent cohorts. Don't miss your chance to join the community you've been missing!Support the show

In this episode of the HR Leaders Podcast, we sit down with Vincent Lecerf, Executive Vice President, Human Resources at Orange, to unpack how purpose, diversity, and skills become real business levers inside a fast moving telecom and technology environment.Vincent explains why serving communities is not brand marketing, it's an operating model, from safer phones for children to digital education for seniors, and why HR must integrate DEI directly into strategy, governance, and incentives, not treat it as a side initiative.Most importantly, he shares how skills expiration, inclusive leadership, and AI acceleration are forcing CHROs to rethink reskilling cycles, leadership accountability, and how change happens with people, not to them.

How can HR lead with courage?How can organizations be both high performing and healthy?My guest on this episode is Pat Wadors, CHRO, Intuitive and author of “Unlock Your Leadership Story.”During our conversation, Pat and I discuss the following: Why HR leaders must have the courage to challenge decisions that compromise the organization's or their own values, even when it puts their role at risk.What it truly means to build a healthy company, not just a high-performing one.How can you partner with the business, so they own the initiatives and not HRWhy HR needs to adopt a product mindset when designing employee experiences and strategic initiatives.Why should you have a “personal scorecard” that helps you navigate your career and personal life.Connecting with Pat: Connect with Pat on LinkedIn Learn more about Pat's book Unlock Your Leadership Story. Episode Sponsor: Next-Gen HR Accelerator - Learn more about this best-in-class leadership development program for next-gen HR leadersHR Leader's Blueprint - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.Succession Planning Playbook: In this focused 1-page resource, I cut through the noise to give you the vital elements that define what “great” succession planning looks like.

En nuestro episodio 498 conversamos con Román Rodríguez, CHRO de Henco sobre: + La transiciones de pasar de ser CEO a CHRO. + Desjerarquizar las empresas. + La historia inspiradora de su madre. + La importancia de cuidar a las personas. + Incomodar desde Talento Humano. + Construir una mentalidad de negocio. + Hacks de liderazgo para impactar.

What happens when activist investors call your multi-billion dollar acquisition the "single worst deal of the decade"? Most leadership teams would panic, but NRG Energy did the opposite: they doubled down on their people. While most large-scale acquisitions look great on a spreadsheet, they often fail because leadership loses sight of the human energy behind the numbers. In this episode, Peter Johnson, SVP and Head of Talent and Culture at NRG, reveals how his team navigated the acquisition of Vivint—a deal that tripled their workforce to 16,000 employees and was publicly condemned by activist investors as the "single worst deal" in the sector. While the announcement triggered a 25% stock crash, their leadership's commitment to a strategic "North Star" and a "don't crush the butterfly" cultural philosophy eventually drove a staggering 420% stock recovery. Peter explores the raw challenges of an 18-month integration, from the technical hurdles of migrating 16,000 employees between competing HR systems to the deeply emotional task of harmonizing job titles across disparate industries. By prioritizing the "why" behind the change and fostering a unified "One NRG" identity, the company successfully blended traditional corporate discipline with tech-forward innovation, nearly doubling employee engagement and proving that human-centric leadership is a massive financial win. If you're a CHRO, this episode shows what real value creation looks like when people come first.   ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—preorder a copy here: 8EXlaws.com

Unsere beiden heutigen Gäste kommen aus unterschiedlichen Branchen. Sie haben sehr unterscheidliche Lebenswege hinter sich und auf den ersten Blick nicht viel gemeinsam. Der eine hat in Hamburg Politikwissenschaft und Journalistik studiert, war viele Jahre Geschäftsführer einer Digitalagentur und ist heute als Mitgründer der GROW Agency in Hamburg unterwegs als Digital- und Markenstratege, als leidenschaftlicher Lead-Verfechter, als Vater, AI-Aktivist und überzeugter Demokrat. Der andere hat nach einem Management-Traineeprogramm und seinem Studium der Politikwissenschaft, Pädagogik und Soziologie in Bonn, Heidelberg und Mainz eine beeindruckende Laufbahn im HR-Bereich hingelegt: über das Institut für systemische Beratung in Wiesloch und Stationen bei Telekommunikations- und IT-Unternehmen bis hin zur Rolle als CHRO und COO bei einem der führenden Anbieter für berufliche Weiterbildung in Deutschland. Vor mehr als 15 Jahren hat er zusammen mit seiner Frau potenzialraum gegründet, um jungen Menschen ein stärkenorientierte Brücke ins Leben nach der Schule zu bauen. Heute ist er Geschäftsführer der lebezeit Gruppe und leidenschaftlicher Demokrat. Kennengelernt haben sich die beiden über unser New Work Masterskills Executive Programm und schnell gemerkt, dass sie ein Thema besonders verbindet: Die Frage, wie wir echte Inklusion möglich machen. Nicht nur in Unternehmen, sondern schon in Kitas, Schulen, Vereinen und Alltagsbegegnungen. Und wie sich unsere Haltung zu Vielfalt, Teilhabe und menschlicher Entwicklung ganz konkret im Alltag zeigt. Seit mehr als achteinhalb Jahren beschäftigen wir uns in diesem Podcast mit der Frage, wie Arbeit den Menschen stärkt, statt ihn zu schwächen. Wir haben in mehr als 500 Episoden mit fast 700 Persönlichkeiten darüber gesprochen, was sich bereits verändert hat und was sich weiter verändern muss. Wie kann Inklusion gelingen, wenn wir sie nicht nur als politische Forderung, sondern als persönliche Haltung verstehen? Warum fängt gelebte Vielfalt nicht im Diversity-Report, sondern im Kinderzimmer und Klassenzimmer an? Und was braucht es, damit Unternehmen wirklich alle Potenziale sehen – auch jenseits normierter Lebensläufe und Karrieremodelle? Fest steht: Für die Lösung unserer aktuellen Herausforderungen brauchen wir neue Impulse. Daher suchen wir weiter nach Methoden, Vorbildern, Erfahrungen, Tools und Ideen, die uns dem Kern von New Work näherbringen. Darüber hinaus beschäftigt uns von Anfang an die Frage, ob wirklich alle Menschen das finden und leben können, was sie im Innersten wirklich, wirklich wollen. Ihr seid bei „On the Way to New Work“, heute mit: Dominic Scheppelmann und Fred F. Schmidt. [Hier](https://linktr.ee/onthewaytonewwork) findet ihr alle Links zum Podcast und unseren aktuellen Werbepartnern

In this episode of the HR Leaders Podcast, we sit down with Vincent Dupuis, Vice President HR Digital & AI at Airbus, to unpack how organizations should decide what to automate, what to augment, and what must be protected as AI reshapes work at scale.Vincent explains why augmentation, not replacement, is the real story of AI at work, using powerful analogies to show how AI should extend human capability, not hollow it out. He breaks down how Airbus thinks about freeing people from low value tasks, while deliberately protecting deep expertise, critical thinking, and safety critical knowledge.Most importantly, he shares why ethical governance, human in the loop learning, and robust knowledge roots are non negotiable in environments where quality, trust, and safety define success.

Entry-level roles are being labeled “obsolete.” But what if the real issue isn't AI — it's how we've designed early-career work for decades?In this episode of foHRsight, we explore why entry-level jobs aren't going away, but passive, low-agency roles are. As AI takes over routine execution, new hires are being asked to show judgment, critical thinking, and maturity much earlier than before — often without the support or learning pathways to succeed.Dr. Miranda Rodak joins us to unpack what this shift means for HR leaders, educators, and people managers who are responsible for building sustainable talent pipelines. Together, we examine why over-automation undermines learning, how “effortful learning” is being squeezed out by efficiency, and what organizations must redesign if they want AI to augment people instead of eroding capability.This conversation challenges a dangerous narrative — and offers a more hopeful, practical path forward for early-career development in an AI-enabled workplace.About our guestDr. Miranda Rodak is a professor at Indiana University's Kelley School of Business and Associate Director of the Communication Professional and Computer Skills Program. She brings a rare perspective at the intersection of education, communication, and AI-enabled work, helping organizations and universities rethink how humans learn, think, and lead alongside technology.Stay connected with foHRsightTo sign up for our monthly newsletter, foHRsight, visit http://www.futurefohrward.com/subscribeFollow us on LinkedIn:Mark Edgar – www.linkedin.com/in/markedgarhr/ Naomi Titleman Colla – www.linkedin.com/in/naomititlemancolla/ future foHRward – www.linkedin.com/company/future-fohrward/Follow us on Instagram: www.instagram.com/futurefohrward/For more information on our private community for forward-thinking HR leaders, including how to join our next Manager-Director HR Leader cohort launching this spring, visit our website at futurefohrward.com/community. We are also currently welcoming new members in our CHRO and VP+ HRBP & Talent cohorts. Don't miss your chance to join the community you've been missing!Support the show

January 27, 2026: Executives say AI is making work more efficient. Employees say it's barely saving time. Gartner warns that overreliance on AI will actually lead to worse decisions. And one of the world's leading AI CEOs says the real risks are arriving faster than society is prepared for. In today's episode of Future Ready Today, I break down four stories that, together, reveal what's really happening at work in the age of AI: A 5,000-year historical lens from Forbes Tech Council on how every major technology shift redefines what humans are valuable for — and why AI is no different, just faster. A new warning from Gartner that by 2030, 30% of organizations will see worse decision-making because employees are relying on AI before developing judgment. Reporting from the Wall Street Journal showing a growing gap between executives who believe AI is boosting productivity and employees who experience more rework, confusion, and an "AI tax" on their time. A sobering essay from Anthropic CEO Dario Amodei, who argues that AI is entering its "adolescent" phase — powerful, fast-moving, and increasingly difficult to govern. Grab a copy of my new book: https://8exlaws.com/  Request to join my CHRO group: https://futureofworkleaders.com/  Join my Non-CHRO group: https://employeeexperienceleaders.com/ 

Confirm uses organizational network analysis to surface hidden high performers and toxic actors that traditional performance reviews miss - identifying the quiet contributors everyone relies on and the problematic employees who manage up effectively. In this episode of BUILDERS, I sat down with David Murray, Cofounder & CEO of Confirm, to dissect their most painful go-to-market lessons. David shares why leading with methodology superiority torpedoed their early sales, the specific discovery framework that flipped their win rate, and how they segment the four distinct HR buying motions that require completely different sales approaches. Topics Discussed: Why traditional performance reviews are 60% manager bias according to research by Maynard Goff How organizational network analysis identifies introverted high performers and manages-up toxic actors The catastrophic early GTM mistake: positioning against existing processes Discovery frameworks for conservative buyers in compliance-heavy functions Talk ratio targets and silence techniques from clinical psychology applied to enterprise sales Channel testing methodology that identified LinkedIn ads as their primary acquisition driver The four-quadrant framework for HR sales: CHRO vs line manager, company-wide vs HR-only tools Messaging strategies that balance shock factor with substantive education GTM Lessons For B2B Founders: Discovery trumps differentiation in category creation: Confirm's design partner had promoted toxic employees and lost quiet high performers in the same cycle—a perfect case study for their ONA methodology. But when they pitched other HR leaders with "here's why your approach is broken," they hit walls. The shift: stop selling methodology, start diagnosing pain. Reference what you've observed at similar companies—"Some folks at your size tell us they struggle with X, is that true for you?"—then let prospects surface their version of the problem. Only after they've articulated their pain do you map your differentiated approach to their specific context. Target buyer timing, not just buyer titles: Confirm identified a specific trigger: HR leaders in their first 1-2 months at a new company. These leaders are hired to make change and need early wins. The outreach question: "How are you looking to make your mark?" This surfaces whether they're hungry for innovation or managing political capital. A newly hired CHRO has different motivations than a 5-year veteran protecting their process choices. Map your outreach to career timing, not just seniority. Enforce 50/30/20 talk ratios in discovery: David's target: prospects speak 60-80% of discovery calls, with 50% being acceptable. If you're talking more than half the time, you're pitching, not discovering. The clinical psychology technique: positive encouragers ("yeah," "huh") plus deliberate silence after open-ended questions. Prospects will fill silence with the real issues—budget constraints, political dynamics, past vendor failures. This intel is gold for multi-threading and objection handling later. Test channel-message fit with minimal spend: Confirm's approach: "do everything a little bit and see what sticks." They found LinkedIn ads with precise targeting (title, company size, recent job changes) delivered qualified pipeline cost-effectively, while other channels didn't. The framework: allocate 10-15% of budget across 5-6 channels for 60 days, measure cost-per-qualified-meeting, then concentrate spend. Plan for 3-6 month creative refresh cycles as audiences develop ad fatigue—this isn't set-and-forget. Map your product to the HR buying matrix: David identifies four distinct quadrants: (1) CHRO buyer, company-wide deployment = traditional enterprise sale, 6-18 month cycles, heavy multi-threading required; (2) CHRO buyer, HR-only tool = shorter cycles but still executive selling; (3) Line manager buyer, company-wide = requires bottom-up adoption mechanics; (4) Line manager buyer, HR-only = SMB-style transactional sale. Confirm operates in quadrant 1—the longest, most complex sale. Most founders don't explicitly map which quadrant they're in, leading to mismatched sales motions and blown forecasts. Use provocative messaging with technical substance: "One-click performance reviews" generated meetings because it triggered both excitement (managers hate writing reviews) and concern (is AI replacing human judgment?). The key: the shock factor gets the meeting, but you need depth on the call. Confirm's explanation: the AI aggregates data from Asana, Jira, OKRs, peer feedback, and self-reflections to reduce recency bias, then generates a draft managers edit. The dystopian concern becomes a feature when you explain the data anchoring. Surface-level shock without technical credibility burns trust. Adjust for organizational risk tolerance by function: HR and healthcare share conservative buying cultures due to compliance, documentation, and legal requirements. David contrasts this with selling to CTOs or engineers who "kick tires and want to break things." This affects everything: longer evaluation cycles, more stakeholders in legal/compliance, emphasis on security and data handling, reference checks weighted heavily. If you're selling to risk-averse functions, adjust your content (white papers, compliance documentation), your timeline expectations, and your change management positioning. Reframe education as extraction, not instruction: David's mental model shift: "I need to learn from them" replaced "I need to educate them." In practice: "I've heard from others that calibration meetings consume 10+ hours per cycle with unclear outcomes. They tried approaches like forced ranking or manager-only decisions. Have you experimented with either?" This positions you as a pattern-matcher across their peer group, not a lecturer. They become receptive to alternatives because you've demonstrated you understand their world through other customers' experiences. // Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe. www.GlobalTalent.co // Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM

AI can handle entry-level tasks today, but at what cost to your future leadership? Many companies are accidentally "hollowing out" their talent pipeline by cutting junior roles, creating a massive gap that will haunt them in five years. Efficiency today shouldn't come at the expense of your leaders tomorrow. How do we thoughtfully architect the future workforce to prioritize the health and depth of the leadership bench? In this episode, Melanie Tinto, CHRO of Grainger, joins us to explore how the company utilizes Strategic Workforce Planning (SWP) to ensure a "tech powered, human led" organization that balances automation with career development. This discipline informs every aspect of Grainger's talent strategy, from navigating the impact of AI to addressing talent shortages. We look into the necessity of viewing workforce planning as a mirror to financial planning, focusing on the strategic migration of roles and skills rather than simple headcount reduction. Key highlights include managing the surge of AI-generated job applications, the importance of foundational talent programs such as maintaining the campus recruiting "spigot," and transitioning toward a skills-based organization through internal upskilling and "build vs. buy" strategies. This episode is the CHROs' blueprint to become strategic visionaries who stay three moves ahead of market disruption. Discover how to master these critical "chess moves" before the talent gap becomes irreversible.   ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com  

Thug scoláirí Choláiste Chroí Mhuire sa Spidéal leo Craobh Sóisir na hÉireann i gComórtas Díospóireachta Uí Chadhain Ghael Linn i mbliana.

January 22, 2026: For years, we've talked about jobs, titles, careers, and skills as if they were stable foundations of work. They're not. In today's episode of Future Ready Today, I break down five stories that reveal a deeper truth most leaders are avoiding: the job itself is starting to fail as the core unit of work. From Meta's pullback on long-horizon roles, to Deloitte scrapping traditional job titles, to the growing skills mismatch in hiring, to lawsuits over opaque AI screening tools, and even to Citi's bottom-up AI experiments — these aren't disconnected headlines. They're signals of the same structural breakdown. AI didn't cause this. It exposed it. This episode is about why organizations keep redesigning org charts, titles, and technology — but refuse to redesign work itself. And why the companies that win next won't be the ones with the best AI tools, but the ones willing to let go of outdated assumptions about jobs, careers, and control. Grab a copy of my new book: https://8exlaws.com/  Request to join my CHRO group: https://futureofworkleaders.com/ 

January 21, 2026: Most conversations about the future of work in 2026 focus on the obvious things: AI tools, hybrid policies, skills, and perks. That's not where the real change is happening. In this episode, I break down the top future of work trends for 2026 that actually matter—the ones quietly reshaping how work is structured, how value is created, and how organizations really operate. This isn't a prediction episode and it's definitely not a fluffy trend list. It's about a deeper shift in labor architecture, including: Why organizations are now managing a second workforce of AI agents—and why most leaders aren't prepared to govern non-human labor How work is turning into a product, making clarity more valuable than effort Why entry-level jobs are disappearing, and what that means for long-term expertise and leadership pipelines How governance is becoming culture, as systems—not slogans—are increasingly shaping behavior Why truly human work is becoming more valuable and more unequal at the same time Across all of these trends runs one idea most leaders underestimate: legibility. When systems execute work and decisions, organizations must be able to explain what's happening, why it's happening, and who is accountable. Grab a copy of my new book: https://8exlaws.com/  Request to join my CHRO group: https://futureofworkleaders.com/   

In this episode of the HR Leaders Podcast, we sit down with Jayney Howson, SVP Global Workforce Skills & Talent Readiness at ServiceNow , to unpack why “talent readiness” has become a burning platform for companies trying to keep pace with AI, platform adoption, and customer transformation. Jayney shares how ServiceNow builds skills for both its 28,000 employees and the millions of practitioners who power ServiceNow implementations inside the world's largest enterprises, including 85% of the Fortune 500.She explains how ServiceNow built ServiceNow University, an AI powered, hyper personalized learning platform designed around the concept of the “University of You”, where every learner's journey adapts to their context, their role, their skills, and their career aspirations. Jayney breaks down why minimum viable duration, skills profiles, and embedded learning experiences are replacing traditional course catalogs, and why democratizing training (including making it free) unlocks capability at global scale.Most importantly, she shares why transparency, trust, and psychological safety matter more than ever as skills shift, roles evolve, and automation changes the nature of work, and why, if we do this right, the future of work becomes more human, not less.

January 20, 2026: Oxford Economics data suggests AI-driven layoffs are still a small slice of overall job cuts, raising questions about whether AI is being used as a convenient explanation for traditional cost cutting. At the same time, Goldman Sachs warns that up to 25% of work hours could be automated—not as a job apocalypse, but as a task-level shock that exposes poorly designed roles. I also unpack new PwC research showing that most CEOs aren't seeing meaningful ROI from their AI investments yet—and why that failure has more to do with broken workflows and leadership decisions than with the technology itself. Meanwhile, a quieter but more consequential shift is happening as physical AI and robotics move rapidly into logistics, manufacturing, healthcare, and other parts of the real economy. And finally, I explain why ServiceNow's partnership with OpenAI signals AI moving into the core "plumbing" of organizations—where it will force leaders to confront inefficiency, bureaucracy, and outdated ways of working. Grab a copy of my new book: https://8exlaws.com/ Request to join my CHRO group: https://futureofworkleaders.com/   

Jon Couture, CHRO at Vanguard, joined The Modern People Leader to share how Vanguard is balancing 50 years of legacy with the next 50 years of change. ----  Downloadable PDF with top takeaways: https://modernpeopleleader.kit.com/episode277Sponsor Links:

How does active listening build a culture of trust?Why is the employee experience as important as the customer experience?My guest on this episode is DJ Casto, CHRO, SynchronyDuring our conversation, DJ and I discuss the following:How adopting an agile mindset and methodologies transformed Synchrony's approach to HRHow Synchrony bucked the “return to office” trend by listening to employee feedback and maintaining a flexible, performance-based work model.Why they created a frontline experience team to invest in and improve the employee journey and customer experience.How Synchrony uses active listening to co-create the employee experience and shape the culture.Connecting with DJ:Connect with DJ Casto on LinkedInEpisode Sponsor:Next-Gen HR Accelerator - Learn more about this best-in-class leadership development program for next-gen HR leadersHR Leader's Blueprint - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.Succession Planning Playbook: In this focused 1-page resource, I cut through the noise to give you the vital elements that define what “great” succession planning looks like.

Imagine an eighty-year-old grandmother discussing Russian literature with ChatGPT in her native tongue; it is a powerful reminder that AI is no longer a futuristic concept but a present reality that bridges generations. For CHROs, the challenge is not simply the technology itself, but rather shifting the human behaviour that interacts with these tools. In this episode, Joanne Rodgers, the CHRO of New York Life, shares the strategic roadmap used to scale AI adoption across 24,000 employees and agents by focusing on the mindset, skill set, and tool set. We explored the firm's Ignite AI initiative, which prioritised responsible AI and AI training, remarkably leading to the creation of over 10,000 self-made GPTs. We look into how they integrated mandatory AI goals into performance reviews while maintaining a strict human-in-the-loop governance model to protect the employee experience. Moreover, Joanne highlights the success of their career hub and talent marketplace, explaining how time-bound gigs have boosted internal mobility to 40%. This discussion is your fresh playbook in change management, demonstrating how to foster employee engagement and upskilling in a rapidly evolving landscape without sacrificing the essential human element. ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com

In this episode of the HR Leaders Podcast, we sit down with David Sperl, Head of HR for Advanced Visualization Solutions at GE HealthCare, to unpack how HR earns real business credibility by shipping outcomes, not PowerPoints, inside a heavily regulated, science driven environment.David explains why AI literacy must move from theory to hands-on practice, how microlearning and shared baseline tools help drive adoption, and why leadership advocacy is essential to scale change across technical, clinical, and commercial teams. He breaks down GE HealthCare's four stages of AI adoption, how communities of practice create demand pull, and why unlearning outdated mental models is now harder than learning new ones.Most importantly, he shares why user experience and friction removal are the real unlocks for AI in HR and business, and why the future of change isn't “change management”, it's change agility.

January 14, 2026: Change takes far longer than leaders expect—and that gap is where frustration, failure, and missed opportunity live. In this episode, I break down why organizations struggle to move at the pace of the world around them, even when the need for change is obvious. We explore the real blockers slowing transformation: legacy technology, bad data, bureaucracy, internal politics, and cultures built for a different era. AI promises speed and intelligence, but without clean data, modern systems, and the courage to rethink how decisions get made, it only amplifies existing problems. I also unpack how the CHRO role has fundamentally changed. Today's CHRO is the CEO of people—responsible not just for HR, but for aligning talent, culture, technology, and foresight with business outcomes. Finally, we challenge the idea that employee experience is an "HR thing." It's not. It's a shared system co-created by leaders and employees alike. Building a future-ready organization isn't about quick wins—it's a long game that requires persistence, discipline, and the willingness to do the hard work of real transformation.

Scaling a massive workforce culture often fails because the big-picture strategy never reaches the people on the front line. What is the real secret to consistent growth future-ready leaders should know to scale culture within a massive organization of 130,000 employees? In this episode, I sat down with Chipotle COO Jason Kidd to explore how culture actually scales through systems, standards, and leadership discipline. Jason breaks down the discipline of "mastering the mundane," a strategy that ensures every department—from the CHRO to marketing and finance—is perfectly aligned to support the front line. We discussed how Chipotle achieves an incredible 80–90% internal promotion rate for General Managers by identifying "happy people" with a competitive drive and utilising "Avacado," more often called "Ava," their AI-driven recruitment assistant, to remove friction from the hiring process. For executive leaders, Jason provides a masterclass in granular succession planning, revealing how they forecast leadership needs up to four years in advance to sustain rapid growth. This episode highlights that while technology like AI serves as a powerful "assist," the human touch and leadership intuition remain the essential ingredients for scaling a high-performance culture.   ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com