Podcast appearances and mentions of Ryan Hamilton

He got hit by a bus.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

A nationally-touring headline comedian that has been seen on Conan, The Late Show, The Tonight Show as well as his two Netflix specials.  

Rumble chats with Comedian Ryan Hamilton about his New Netflix Special

Today on the show: we'll go to D.C. for the latest on Iran, the Save Act and the American State Fair. Brad Garrett from ABC News updates the Nancy Guthrie case. Travel Expert Peter Greenberg. A former Navy Seal live in studio. Comedian Ryan Hamilton. Plus, Grocery and Gas Giveaway! 9am-noon on 95.5 WSB.

Today on the show: we'll go to D.C. for the latest on Iran, the Save Act and the American State Fair. Brad Garrett from ABC News updates the Nancy Guthrie case. Travel Expert Peter Greenberg. A former Navy Seal live in studio. Comedian Ryan Hamilton. Plus, Grocery and Gas Giveaway! 9am-noon on 95.5 WSB.

Today on the show: we'll go to D.C. for the latest on Iran, the Save Act and the American State Fair. Brad Garrett from ABC News updates the Nancy Guthrie case. Travel Expert Peter Greenberg. A former Navy Seal live in studio. Comedian Ryan Hamilton. Plus, Grocery and Gas Giveaway! 9am-noon on 95.5 WSB.

The BOB & TOM Show – June 24, 2026 6:00 Hour6:08 – World Cup6:09 – Corn dog talk6:24 – His garage door (Tom)6:26 – Letter: Norway soccer team staying at the same hotel6:26 – Letter: His old master lock combination (Tom)6:28 – Letter: People who catch alligators use heavy-duty fishing equipment6:31 – Letter: Five-star restaurants have no condiments on the table due to clutter6:32 – Man stands still for 90 minutes during Congo match as memorial to slain leader6:46 – You are not on the anal probe list (Josh to Tom)6:49 – Old picture of Chick and his dad6:51 – Letter: Went to two upscale restaurants and had to carry sugar packets because there were no condiments6:54 – Letter: Retired listener who drives for a delivery service and listens every morning 7:00 Hour7:03 – Letter: IVF success story, now have an 11-month-old child7:05 – Letter: Hated Sea Hunt; Tom explains why he liked it7:07 – Letter: Your mom is so fat joke7:07 – Letter: Mr. Yuck stickers are still being sold7:09 – What got your mouth washed out with soap? (Tom and Josh)7:10 – Sports7:12 – I was too fat for a pogo stick (Chick)7:12 – Fat people on pogo sticks; it becomes a jackhammer (Josh)7:23 – Using headrests to break car windows if your vehicle goes into water7:25 – Tom, I wish you were anyone's press secretary (Josh)7:27 – Rock band Turtles discussion7:31 – Fastest male to skateboard across the United States7:33 – E-bikes are fast (Chick)7:47 – No sexting between Tom and Kelly7:49 – People have sexting buddies while dating someone else7:50 – Sex dolls are cheating (Kristi)7:50 – Sex dolls are not cheating (Josh)7:54 – Tom thought pictures were texting (Chick) 8:00 Hour8:06 – Need to be alone in the morning (Josh)8:09 – Tom is horrible at AI texting8:10 – Tom, how have you had kids? (Kristi)8:11 – All the women must have been asleep (Chick)8:20 – Ryan Hamilton interview8:22 – Got hit by a shuttle bus and suffered several broken bones (Ryan)8:23 – Mormon from Idaho (Ryan)8:32 – First late-night show appearance was Conan (Ryan)8:49 – Today in History 9:00 Hour9:07 – In studio: Jessica Alsman9:07 – I have things to tend to (Tom)9:08 – The show should be number one, Tom (Kristi)9:09 – Donut giveaway for anyone wearing red, white, and blue9:13 – Drinking beet juice may lower blood pressure (Kristi)9:27 – In studio: Jessica Alsman9:27 – No Alli; we answer letters9:29 – Letter: Guy is married but separated—should I date him?9:31 – No-drama dating9:31 – Letter: Dating a woman with large photos of herself on the walls9:33 – Letter: Boyfriend's ex keeps saying he's a jerk, but he's good to me9:33 – Letter: Girlfriend's mom is flirting with me—what should I do?9:36 – Lightning can travel through pipes (Tom)9:37 – Married four months and wants a bedroom divorce because he does not sleep well with another person9:50 – Man rescued from a waterless outdoor toilet after falling in while retrieving sunglasses Learn more about your ad choices. Visit podcastchoices.com/adchoices

Last week, during Scrutiny Week, Housing Minister Chris Bishop was asked about the government's changes to social housing rent in this year's budget, prompting an explanation and defence for this government's approach to social housing. Last week also saw the tangible possibility of a peace deal between the US and Iran emerge, with talks progressing between the two parties to bring conflict to a close. THis, of course, will have an effect on New Zealand's fuel situation, with the fuel crisis caused by the conflict having widespread effects on the country. And the Conservation Amendment Bill has roused concern and criticism over what some worry will lead to the selling off of large chunks of conservation land, despite the Government's comments to the contrary, as it seeks to how Conservation land is organised, and how it can be sold. Host Alex spoke with National Party MP Ryan Hamilton about these topics, starting with Minister Chris Bishop and the government's social housing changes.

Nostalgia isn't just "remembering the good old days." It's a bittersweet emotion—the strange mix of warmth, loss, pride, and longing that can make you feel good… even when the memory you're describing sounds objectively terrible. In this episode, Colin and Ryan dig into why nostalgia is so powerful (and why it's everywhere right now). They explore the paradox: people don't just get nostalgic about the happy stuff—they also get nostalgic about the hard stuff, because it becomes part of identity ("I survived," "it made me," "we were close," "look how far we've come"). And for Customer Experience? Nostalgia isn't retro wallpaper. It's an emotional lever tied to belonging, meaning, and identity—exactly the things that shape customer decisions. What you'll hear in this episode Why nostalgia is pleasant and painful at the same time Why people compete over who had it worse How nostalgia acts like an emotional "anchor" during uncertainty How brands "clone" nostalgia in advertising—and why it works when it's authentic Quote of the episode "Nostalgia isn't about reliving the pain—it's about reliving the meaning." — Colin Shaw Resources Mentioned Colin Shaw - https://www.linkedin.com/in/colinrjshaw/ Professor Ryan Hamilton - http://linkedin.com/in/ryan-hamilton-49b3321  About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 286,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience. Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn.   Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book launch in June 2025 called "The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things" Harvard Business Press Follow Ryan on LinkedIn. Subscribe & Follow Apple Podcasts Spotify

Nostalgia isn't just "remembering the good old days." It's a bittersweet emotion—the strange mix of warmth, loss, pride, and longing that can make you feel good… even when the memory you're describing sounds objectively terrible. In this episode, Colin and Ryan dig into why nostalgia is so powerful (and why it's everywhere right now). They explore the paradox: people don't just get nostalgic about the happy stuff—they also get nostalgic about the hard stuff, because it becomes part of identity ("I survived," "it made me," "we were close," "look how far we've come"). And for Customer Experience? Nostalgia isn't retro wallpaper. It's an emotional lever tied to belonging, meaning, and identity—exactly the things that shape customer decisions. What you'll hear in this episode Why nostalgia is pleasant and painful at the same time Why people compete over who had it worse How nostalgia acts like an emotional "anchor" during uncertainty How brands "clone" nostalgia in advertising—and why it works when it's authentic Quote of the episode "Nostalgia isn't about reliving the pain—it's about reliving the meaning." — Colin Shaw Resources Mentioned Colin Shaw - https://www.linkedin.com/in/colinrjshaw/ Professor Ryan Hamilton - http://linkedin.com/in/ryan-hamilton-49b3321  About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 286,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience. Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn.   Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book launch in June 2025 called "The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things" Harvard Business Press Follow Ryan on LinkedIn. Subscribe & Follow Apple Podcasts Spotify

Questions to Ministers CHLÖE SWARBRICK to the Prime Minister: E tautoko ana ia i nga korero me nga mahi katoa a tona Kawanatanga? Does he stand by all of his Government's statements and actions? RYAN HAMILTON to the Minister of Finance: What recent reports has she seen on the economy? Rt Hon CHRIS HIPKINS to the Prime Minister: Does he stand by all his Government's statements and actions? LAURA McCLURE to the Associate Minister of Education: What recent announcements has he made about charter schools? RICARDO MENÉNDEZ MARCH to the Minister for Social Development and Employment: Has she announced or introduced any reforms in the past fortnight that will see any low-income families worse off; if so, how many families will be worse off because of these reforms? Dr CARLOS CHEUNG to the Minister of Housing: What announcements has the Government made about improving social housing? Hon BARBARA EDMONDS to the Minister of Finance: Does she stand by all her statements and actions? JAMIE ARBUCKLE to the Associate Minister of Health: What recent announcements has she made about funding for road ambulance services? Hon WILLOW-JEAN PRIME to the Minister for Social Development and Employment: Does she stand by her statement that "The Government believes that the welfare system should be a safety net for those who need it most"; if so, why? ORIINI KAIPARA to the Minister for Maori Development: What assurances, if any, can he give Maori that te reo Maori revitalisation and Maori broadcasting are strengthening under his leadership, when concerns are being raised about reductions and a lack of new investment across sectors supporting Maori development? Hon GINNY ANDERSEN to the Minister of Education: Does she stand by her statement, "we believe in choice for parents and we believe in accountability in the system"; if so, why did she lodge Amendment Paper 583 without consultation with home-schooling families? TIM VAN DE MOLEN to the Minister of Defence: How is Budget 2026 investing in our defence force?

Everyone's racing to be "AI-first." The problem? Customers didn't vote for it. In this episode, we unpack a practical decision framework for when AI should lead, when humans must lead, and how to avoid automating the very moments that drive loyalty (or churn). We also get into a surprising twist: why AI can sometimes sound more empathetic than people—and what that says about how most service teams are set up today. What you'll learn in this episode Why "AI-first" is usually a cost initiative pretending to be a strategy A simple way to decide human vs AI based on the emotional and situational stakes Where automation genuinely improves CX (and where it quietly wrecks trust) Why AI can come across as more patient and empathetic—and why that's a warning sign Best Quote from the Episode: "AI-first' is not a strategy. It's a cost program wearing a strategy's suit." - Colin Shaw Resources Mentioned Colin Shaw - https://www.linkedin.com/in/colinrjshaw/ Professor Ryan Hamilton - http://linkedin.com/in/ryan-hamilton-49b3321  About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 286,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience. Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book launch in June 2025 called "The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things" Harvard Business Press Follow Ryan on LinkedIn. Subscribe & Follow Apple Podcasts Spotify

Everyone's racing to be "AI-first." The problem? Customers didn't vote for it. In this episode, we unpack a practical decision framework for when AI should lead, when humans must lead, and how to avoid automating the very moments that drive loyalty (or churn). We also get into a surprising twist: why AI can sometimes sound more empathetic than people—and what that says about how most service teams are set up today. What you'll learn in this episode Why "AI-first" is usually a cost initiative pretending to be a strategy A simple way to decide human vs AI based on the emotional and situational stakes Where automation genuinely improves CX (and where it quietly wrecks trust) Why AI can come across as more patient and empathetic—and why that's a warning sign Best Quote from the Episode: "AI-first' is not a strategy. It's a cost program wearing a strategy's suit." - Colin Shaw Resources Mentioned Colin Shaw - https://www.linkedin.com/in/colinrjshaw/ Professor Ryan Hamilton - http://linkedin.com/in/ryan-hamilton-49b3321  About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 286,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience. Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book launch in June 2025 called "The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things" Harvard Business Press Follow Ryan on LinkedIn. Subscribe & Follow Apple Podcasts Spotify

This week we welcome the esteemed Ryan Hamilton to the table! He and Tom talk about working with Jerry Seinfeld, touring, and of course, the time Ryan got hit by a bus. Enjoy! Our thanks to: IQ Bar! Text PAPA to 64000 to get 20% off all IQBAR products, plus FREE shipping. Message and data rates may apply. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Questions to Ministers Hon Dr MEGAN WOODS to the Minister for Energy: Does he stand by Hon Simon Watts' statement that "Rooftop solar will play a crucial role in supporting energy security"; if so, what, if anything, has he done to make the installation of solar affordable for New Zealand households? RICARDO MENÉNDEZ MARCH to the Minister for Social Development and Employment: Has the number of declined advances to pay for power bills increased since she became a Minister; if so, how many people had their application for an advance for electricity costs declined in the last quarter? Dr HAMISH CAMPBELL to the Minister of Health: What recent announcements has he made about improving specialist paediatric palliative care support for children and families across New Zealand? Hon WILLIE JACKSON to the Minister for Maori Development: What specific actions, if any, is he taking to improve the Maori unemployment rate, and what measurable targets, if any, has he set to bring that rate down? Dr VANESSA WEENINK to the Associate Minister of Health: What recent announcement has he made about increasing access to planned care in rural communities? Hon WILLOW-JEAN PRIME to the Minister of Education: Does she stand by all her statements and actions? TODD STEPHENSON to the Associate Minister of Justice: What recent changes has she led to anti-money laundering laws? MILES ANDERSON to the Minister for Tourism and Hospitality: What recent announcements has she made about the Great Rides cycle trails? Hon PHIL TWYFORD to the Minister of Immigration: Does she agree with the Prime Minister, who told a business audience that "when it comes to immigration, when faced with a choice between social stability and your bottom line, I will choose the former every single time"; if so, why? FRANCISCO HERNANDEZ to the Minister of Finance: Does she stand by all her statements and actions? RYAN HAMILTON to the Minister of Commerce and Consumer Affairs: What recent announcements has he made about fair trading?

Last week the government announced plans to scrap the Broadcasting Standards Authority, the entity that serves to ensure television, radio, and internet broadcasters remain accountable to members of the public. While the government saysit trusts broadcasters to self regulate, it's unclear what this regulation could look like, especially without the all encompassing BSA to ensure that a universal standard is met.  In addition, ACT Party Leader David Seymour has expressed dismay at some of the recent publications by state funded broadcasters TVNZ and RNZ. Since Seymour is one of the ministers responsible for appointing the board for each organisation, his comments and criticisms are being compared to threats of censorship.  Lastly, the government has announced a new test for prospective immigrants to New Zealand, which would see them quizzed over topics relating to New Zealand values, our Bill of Rights, and our system of government. While the government is proposing this standard of knowledge for immigrants, many New Zealand citizens could be unable to answer the questions.  For this weeks catchup with the National Party's Ryan Hamilton, News Director Castor asked about these topics, beginning with the BSA.

Customer Experience isn't short of activity—it's short of new ideas that actually land. In this episode, Colin and Ryan dig into why genuinely fresh thinking in CX struggles to break through, how industries get stuck in "normal science," and why it feels like we're doing more measurement… without more progress. They explore what a real disruption looks like, the warning signs that a paradigm is reaching diminishing returns, and how leaders can break out of the loop. Best Quote  "When a paradigm hits its limits, the next move isn't 'do more.' It's think differently—and be willing to ruffle a few feathers." Colin Shaw: Key Takeaways Are we measuring more because we're improving—or because we don't know what else to do? If satisfaction is stagnating, what "accepted" CX beliefs might be holding us back? What would a real CX disruption look like—and are we brave enough to recognize it when it shows up? Why You Should Listen If you've felt like CX is turning into an echo chamber—same language, same frameworks, same playbook—this episode gives you a sharper lens on why that happens and what to do next. You'll hear how paradigm shifts actually work, the signals that the current model is running out of runway, and practical ways to find (and foster) ideas that can genuinely move the industry forward. Resources Mentioned Colin Shaw - https://www.linkedin.com/in/colinrjshaw/ Professor Ryan Hamilton - http://linkedin.com/in/ryan-hamilton-49b3321  ACSI National Customer Satisfaction (Q3 2025 press release): https://theacsi.org/news-and-resources/press-releases/2025/11/13/press-release-national-acsi-q3-2025/ PwC Global Workforce Hopes and Fears (psychological safety): https://www.pwc.com/gx/en/issues/workforce/hopes-and-fears.html About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 286,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience. Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book launch in June 2025 called "The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things" Harvard Business Press Follow Ryan on LinkedIn. Subscribe & Follow Apple Podcasts Spotify  

Customer Experience isn't short of activity—it's short of new ideas that actually land. In this episode, Colin and Ryan dig into why genuinely fresh thinking in CX struggles to break through, how industries get stuck in "normal science," and why it feels like we're doing more measurement… without more progress. They explore what a real disruption looks like, the warning signs that a paradigm is reaching diminishing returns, and how leaders can break out of the loop. Best Quote  "When a paradigm hits its limits, the next move isn't 'do more.' It's think differently—and be willing to ruffle a few feathers." Colin Shaw: Key Takeaways Are we measuring more because we're improving—or because we don't know what else to do? If satisfaction is stagnating, what "accepted" CX beliefs might be holding us back? What would a real CX disruption look like—and are we brave enough to recognize it when it shows up? Why You Should Listen If you've felt like CX is turning into an echo chamber—same language, same frameworks, same playbook—this episode gives you a sharper lens on why that happens and what to do next. You'll hear how paradigm shifts actually work, the signals that the current model is running out of runway, and practical ways to find (and foster) ideas that can genuinely move the industry forward. Resources Mentioned Colin Shaw - https://www.linkedin.com/in/colinrjshaw/ Professor Ryan Hamilton - http://linkedin.com/in/ryan-hamilton-49b3321  ACSI National Customer Satisfaction (Q3 2025 press release): https://theacsi.org/news-and-resources/press-releases/2025/11/13/press-release-national-acsi-q3-2025/ PwC Global Workforce Hopes and Fears (psychological safety): https://www.pwc.com/gx/en/issues/workforce/hopes-and-fears.html About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 286,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience. Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book launch in June 2025 called "The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things" Harvard Business Press Follow Ryan on LinkedIn. Subscribe & Follow Apple Podcasts Spotify  

This week on the Tuesday Wire... For Dear Science this week, our expert, Dr Cushla McGoverin, speaks with us about AI spotting Pancreatic Cancer, Foetal surgery, and Yellowstone. For our weekly catchup with the National Party, I spoke with Ryan Hamilton about the emails between Foreign Minister Winston Peters and Prime Minister Christopher Luxon released last week, what they mean for growing tensions and instability within the coalition, and proposed changes to Treaty Obligations that would see the Te Tiriti only need to be ‘taken into account'. For Green World today, Producer Liam spoke with Max Harvey from the University of Otago, who lead a recent research study about the habitat usage of the Hector's dolphin, about the research that they carried out on dolphin populations in Southland, what they discovered and what it tells us about how we can better look after this dolphin species.  Liam also spoke to Professor Sally Gaw from the University of Canterbury, about the government's new rules to reduce the amount of lead in drinking water pipes, what this means for New Zealand and why it was not done sooner.  And Producer Flo spoke to Doctor Lucy Goodman, researcher at the University of Auckland's School of Optometry and Vision Science about her study into accessible eye health and potential government funding of eye care.

Questions to Ministers VANUSHI WALTERS to the Minister of Foreign Affairs: What is the Government's position on United States and Israeli strikes on Iran, and was that position determined by the Minister of Foreign Affairs or the Prime Minister? CARL BATES to the Minister of Finance: What recent announcements has she made? Hon Dr MEGAN WOODS to the Minister for Energy: Has he sought advice on the alternatives to LNG identified by the Parliamentary Commissioner for the Environment and others; if not, why not? Dr VANESSA WEENINK to the Minister of Health: What recent announcements has he made regarding improved access to cancer infusion services across New Zealand? TEANAU TUIONO to the Minister for Workplace Relations and Safety: Is she confident in her health and safety reforms, given official advice that these reforms will increase costs for ACC and small businesses? RYAN HAMILTON to the Minister for Veterans: What is the Government doing to support and recognise veterans? Hon GINNY ANDERSEN to the Minister for Economic Growth: Does she stand by her statement, "Our Government is determined that New Zealanders who are seeking work can find it"? SCOTT WILLIS to the Minister for Energy: Does he accept reports that rising electricity prices were the biggest driver of annual inflation, and what action is he taking, if any, to decrease energy hardship? Hon Dr DEBORAH RUSSELL to the Minister of Climate Change: Does he agree with reports that the Government is working as fast as it can on the climate challenge? SIMON COURT to the Minister for Biosecurity: What is the Government doing to protect New Zealand's primary sector from biosecurity threats? Dr HAMISH CAMPBELL to the Minister for Small Business and Manufacturing: What recent announcements has the Government made about supporting New Zealand manufacturers? GLEN BENNETT to the Minister for Tourism and Hospitality: Does she accept Tourism New Zealand's warning that funding pressures on Regional Tourism Organisations could have a serious impact on domestic tourism?

This week, on the Tuesday Wire... For Dear Science this week, our expert, Dr Cushla McGoverin speaks with us about Male Contraceptives, osteoarthritis, and Kākāpō breeding For our weekly catchup with the National Party, Host Alex spoke with Ryan Hamilton about the Auckland City deal between the Council and the Government, and Cyclone Vaianu. For Green World today, Producer Liam spoke to Troy Baisden, Co-president of the New Zealand Association of Scientists and Adjunct Professor at Victoria University of Wellington, about the Ministry for the Environment's recent Our Freshwater 2026 report on the state of Aotearoa's freshwater systems, and causes for concern as well as opportunities for change.  Host Alex also spoke with Teaching Fellow in the International Office at the University of Otago, Dr Balazs Kigilics, about Viktor Orban's defeat inm the Hungarian elections, and what it means for the country after 16 years.

In this episode, Ryan Hamilton and I dig into the invisible "scripts" that hold everyday customer experiences together—those unwritten psychological expectations about what happens next, what signals mean, and how both customers and employees coordinate without even thinking about it. The trouble is: when technology (like mobile payments, kiosks, or automation) changes the steps, it can quietly break the script—creating uncertainty, awkwardness, and friction that wasn't there before. We explore why these scripts matter, how they differ by culture, and what leaders can do to help customers adopt new scripts without creating "prairie dog" moments. Best Quote from the Episode "A lot of customer experiences work because both sides know the script—until something changes and nobody knows what to do next." Professor Ryan Hamilton Key Takeaways What "scripts" are you unknowingly relying on in your customer journey—and what happens when they break? If you introduce new tech, what clear "signal" replaces the old customer behavior that used to communicate intent? How are you designing for different adoption speeds—early adopters and customers who want the old way back? Why You Should Listen If you're rolling out AI, automation, self-service, kiosks, or new payment methods, this episode will help you spot the hidden expectations that make experiences feel effortless—and show you how to redesign the cues and signals so customers don't feel confused, awkward, or abandoned. Resources Mentioned Colin Shaw - https://www.linkedin.com/in/colinrjshaw/ Professor Ryan Hamilton - http://linkedin.com/in/ryan-hamilton-49b3321  Monty Python "haggling" clip (Life of Brian): https://www.youtube.com/watch?v=-2iZjxSGca8 Our Workshops: https://beyondphilosophy.com/motivational-workshops/ About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 286,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience. Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book launch in June 2025 called "The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things" Harvard Business Press Follow Ryan on LinkedIn. Subscribe & Follow   Apple Podcasts Spotify  

Questions to Ministers MILES ANDERSON to the Minister of Finance: What recent reports has she seen on the economy? Rt Hon CHRIS HIPKINS to the Prime Minister: Does he stand by all his Government's statements and actions? Dr DAVID WILSON to the Associate Minister for Energy: What reports, if any, has he received on fuel security? Hon MARAMA DAVIDSON to the Prime Minister: E tautoko ana ia i nga korero me nga mahi katoa a tona Kawanatanga? Does he stand by all of his Government's statements and actions? Hon Dr MEGAN WOODS to the Minister of Finance: Will the Government under any phase of the National Fuel Plan offer a financial underwrite or guarantee to fuel companies, as Australia is doing? DANA KIRKPATRICK to the Minister for Social Development and Employment: What changes to financial support will come into effect from 1 April to help respond to cost of living challenges? CHLÖE SWARBRICK to the Prime Minister: E tautoko ana ia i nga korero me nga mahi katoa a tona Kawanatanga? Does he stand by all of his Government's statements and actions? Hon WILLOW-JEAN PRIME to the Minister for Social Development and Employment: How many people who have children in their care, are in paid employment, and who receive superannuation or a benefit will get the $50 a week fuel relief? RYAN HAMILTON to the Minister of Housing: What recent announcements has he made about the Infrastructure Funding and Financing Act 2020? CUSHLA TANGAERE-MANUEL to the Minister for Emergency Management and Recovery: Does he stand by his commitment to "strengthening New Zealand's emergency management system and ensuring that it can meet the growing risk we face from severe weather events and other emergencies"? CATHERINE WEDD to the Minister of Immigration: What recent announcement has she made regarding strengthening New Zealand's immigration system? LEMAUGA LYDIA SOSENE to the Minister of Internal Affairs: Is she confident that Fire and Emergency New Zealand has the equipment, appliances, and supplies it needs to operate effectively; if so, why?

Why do we actively seek out content that makes us angry? In this episode, Colin Shaw and Professor Ryan Hamilton explore the idea of consuming anger as an emotional experience. From doomscrolling and rage-bait headlines to viral customer complaints and outrage-driven media, they unpack why anger is such a powerful, bonding, and profitable emotion — and what this means for Customer Experience. Best Quote from the Episode "Sometimes people don't just experience anger — they actively consume it, because it makes them feel alive." Professor Ryan Hamilton Key Takeaways Anger is not just a reaction — it's often a deliberate emotional choice People consume negative emotions (anger, fear, disgust, sadness) because emotion beats boredom Rage-bait content works because it delivers safe emotional arousal with no personal risk Brands can unintentionally create rage bait, losing control of the narrative There may be no emotion that can't be monetized — but that raises ethical questions Resources Mentioned Overton's window - https://www.youtube.com/watch?v=FMU0w4MP8Dc&t=5s Colin Shaw - https://www.linkedin.com/in/colinrjshaw/ Professor Ryan Hamilton - http://linkedin.com/in/ryan-hamilton-49b3321   About the Hosts:  Colin Shaw is a LinkedIn 'Top Voice' with a massive 286,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience. Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book launch in June 2025 called "The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things" Harvard Business Press Follow Ryan on LinkedIn. Subscribe & Follow  Apple Podcasts Spotify

Ryan Hamilton, introduction, Serenity Prayer, patriotic song, Varney and Company, Bad Democrat, Dr Berg, motivation, meditation, Jordan Peterson, conclusionBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-true-conservative--2039343/support.

Questions to Ministers CHLÖE SWARBRICK to the Prime Minister: E tautoko ana ia i nga korero me nga mahi katoa a tona Kawanatanga? Does he stand by all of his Government's statements and actions? DAN BIDOIS to the Minister of Finance: What recent reports has she seen on New Zealand's fiscal position? Rt Hon CHRIS HIPKINS to the Prime Minister: Does he stand by all his Government's statements and actions? RYAN HAMILTON to the Minister for Infrastructure: What updates has he seen on the Fast-track Approvals Act 2024? Dr PARMJEET PARMAR to the Associate Minister of Justice: What recent announcements has she made regarding alcohol law reform? Hon Dr MEGAN WOODS to the Associate Minister for Energy: Does he stand by his answers to oral question No. 7 on 24 March 2026? RAWIRI WAITITI to the Prime Minister: Does he stand by all his Government's statements and actions? Hon GINNY ANDERSEN to the Minister of Education: How many times has she used Government resources to direct people to party political sites? Dr VANESSA WEENINK to the Minister of Health: What recent progress has been made against the Government's health targets? RICARDO MENÉNDEZ MARCH to the Minister for Child Poverty Reduction: How many parents, if any, of the 169,300 children living in material hardship will receive the full $50 increase to the in-work tax credit? GREG FLEMING to the Minister of Education: What changes has she announced to the Education Review Office's school reports? REUBEN DAVIDSON to the Minister for Economic Growth: Do the 350 job losses at Heinz Wattie's and the closure of the McCain factory in Hastings contribute to economic growth; if not, why not?

Questions to Ministers Rt Hon CHRIS HIPKINS to the Prime Minister: Does he stand by all his Government's statements and actions? RYAN HAMILTON to the Minister of Finance: What recent reports has she seen on economic policy? Hon BARBARA EDMONDS to the Minister of Finance: Does she stand by all her statements and actions? CARL BATES to the Minister for Tourism and Hospitality: What recent reports has she seen on tourism in New Zealand? Hon MARAMA DAVIDSON to the Prime Minister: E tautoko ana ia i nga korero me nga mahi katoa a tona Kawanatanga? Does he stand by all of his Government's statements and actions? Hon Dr AYESHA VERRALL to the Minister of Health: Is the Government's 24/7 online GP service on track to reach one million patients a year; if not, why not? CATHERINE WEDD to the Minister for Trade and Investment: What do the latest international trade statistics show about the resilience of New Zealand exporters? Hon GINNY ANDERSEN to the Minister for Economic Growth: Does she stand by her statement, "Economic growth means more jobs, higher wages and better opportunities for all New Zealanders"; if so, why? JENNY MARCROFT to the Associate Minister for Energy: What reports has he received on fuel security? ARENA WILLIAMS to the Minister for Building and Construction: What, if anything, is the Government doing about the 20,000 job losses in construction on its watch? SUZE REDMAYNE to the Associate Minister of Defence: What is the Government doing to support defence personnel into housing? CHLÖE SWARBRICK to the Prime Minister: E tautoko ana ia i nga korero me nga mahi katoa a tona Kawanatanga?

The Mighty Manfred's guest this week is Ryan Hamilton! "The Come to Jesus Moment" was a recent Coolest Song in the World. Join the Mighty Manfred and Ryan Hamilton for this week's Coolest Conversation, presented by Hard Rock

How will customers decide which decisions to hand over to AI? As AI agents move to the front of the customer journey, brands are no longer competing for attention. They're competing for selection. And in many cases, they don't even realize they're being bypassed. This conversation goes beyond tools and technology to examine the psychology of decision-making, trust, empathy, and what happens when AI becomes the primary decision-maker on behalf of customers.

Questions to Ministers Hon CARMEL SEPULONI to the Minister for Pacific Peoples: Does he agree with Christopher Luxon's statement about Pasifika, "We're gonna make sure we deliver for them"; if so, why? Hon JULIE ANNE GENTER to the Minister of Finance: Does she stand by her statement, "As Finance Minister, I take responsibility for managing our Government's books ... I am the Ministerial colleague who takes pride in scrutinising the dollars, in reading through the business cases, and having the courage to say 'no' when proposals don't stack up"? Hon Dr AYESHA VERRALL to the Minister of Health: Does he still believe that supporting locally trained nurses is key to growing the health system's nursing workforce; if not, why not? RYAN HAMILTON to the Minister of Finance: What reports has she seen on the economy? Hon KIERAN McANULTY to the Minister of Housing: Does he stand by all his statements and actions? TODD STEPHENSON to the Prime Minister: Does he stand by all of the Government's statements and actions? SAM UFFINDELL to the Minister of Health: What recent announcements has he made about enabling 12-month prescriptions for patients? LEMAUGA LYDIA SOSENE to the Minister of Internal Affairs: Is she confident that Fire and Emergency New Zealand is doing everything it can to ensure firefighters are receiving a fair deal; if so, why? RIMA NAKHLE to the Minister of Education: What announcement has she made regarding school property? SHANAN HALBERT to the Minister for Universities: Does he think that current student loan levels are sufficient to allow students to focus on their studies; if so, why? MILES ANDERSON to the Minister for Tourism and Hospitality: What recent progress has she seen on tourism and major events in New Zealand? HANA-RAWHITI MAIPI-CLARKE to the Minister for Emergency Management and Recovery: Does he agree with the Prime Minister that "Iwi and marae are very good at emergency management. They don't just stand up for iwi, they stand up for the entire community"?

In Wellington, failure at the Moa Point wastewater treatment plant has led to millions of liters of wastewater being sent into the Cook Strait.  The incident has shed light on what scientific experts have been saying for years — that water infrastructure in New Zealand is out of date and incapable of handling the growing effect of climate challenges without deeper investment. The Salvation Army released their State of the Nation report which has found an increase in issues across the justice system, child welfare, and poverty contributing to declining social equality in Aotearoa. As well, NZ First leader Winston Peters is campaigning on a referendum on Māori seats in New Zealand. Wire Host Sara spoke to National MP Ryan Hamilton about all of these topics, starting with Moa Point. 

What does customer experience look like when AI starts acting on behalf of the customer? As AI agents increasingly understand customer context, remember past behavior, and reduce friction, they begin to insert themselves between companies and customers. That shift has major implications for CX, branding, differentiation, and how organizations stay relevant when customers stop visiting websites, apps, and even stores. This conversation focuses entirely on the customer's perspective, not internal AI efficiency. It's about what happens when customers trust AI agents to search, filter, recommend — and sometimes even buy for them. Best Quote from the Episode "When your customer experience isn't good enough, you get replaced by something that is." — Colin Shaw Key Questions Discussed What happens to customer experience when AI starts making decisions for customers instead of customers interacting directly with companies? If AI becomes the primary filter of choice, how do brands stay visible — and avoid becoming invisible? Which parts of today's customer journey are most at risk of disappearing altogether? Why You Should Listen If you're responsible for customer experience, strategy, marketing, or growth, this episode challenges some deeply held assumptions about how customers discover, evaluate, and choose brands. Rather than focusing on internal AI use cases, this conversation looks outward — at how customer behavior is shifting and what that means for organizations that want to remain visible, relevant, and chosen in an AI-first world. This episode doesn't give you a checklist. It gives you something more valuable: a new way of thinking about where CX is heading — and why waiting is risky. Resources Mentioned Colin Shaw - https://www.linkedin.com/in/colinrjshaw/ Professor Ryan Hamilton - http://linkedin.com/in/ryan-hamilton-49b3321  About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 286,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience. Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn.   Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book launch in June 2025 called "The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things" Harvard Business Press Follow Ryan on LinkedIn. Subscribe & Follow Apple Podcasts Spotify

How are you really using AI — and how does that compare to others? In this episode, Colin Shaw introduces a simple behavioural framework for understanding how people are actually using AI today — not in theory, but in practice — and why this matters enormously for the future of Customer Experience. Rather than treating AI as a technology maturity model, Colin reframes it as a behavioural curve, shaped by confidence, trust, intent, and the consequences of being wrong. Drawing on real usage examples, ChatGPT analytics, and current research, Colin outlines four AI usage patterns that people tend to move through over time. Most people touch more than one. Very few stay in just one forever. The episode challenges listeners to ask: Where am I on this curve? Where are my customers today? And where will they be in 3–5 years? This is Part One of a new AI series exploring the implications of changing customer behaviour — and what organisations should be doing now to prepare. Best Quote from the Episode "This isn't a technology maturity model. It's a behavioural one. People don't adopt AI in a single way — they move through patterns depending on trust, confidence, and what's at stake." Colin Shaw, Founder & CEO, Beyond Philosophy Why You Should Listen If you're: wondering how AI will really change Customer Experience unsure whether your organisation is preparing for the right future or trying to understand how customer decision-making is evolving …this episode gives you a clear, practical way to think about AI adoption — grounded in behaviour, not hype. Resources Mentioned Colin Shaw - https://www.linkedin.com/in/colinrjshaw/ Professor Ryan Hamilton - http://linkedin.com/in/ryan-hamilton-49b3321  About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 284,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 2% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience, Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn.   Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book launch in June 2025 called "The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things" Harvard Business Press Follow Ryan on LinkedIn.  Subscribe & Follow Apple Podcasts Spotify  

Questions to Ministers Hon CARMEL SEPULONI to the Minister for Auckland: Does he stand by his statement, "A safe, thriving central city means more foot traffic, stronger business confidence, more jobs, and more opportunities for everyone, including those currently experiencing hardship"; if not, why not? RIMA NAKHLE to the Minister of Health: What recent announcements has he made about improving access to urgent care for South and East Aucklanders? RICARDO MENÉNDEZ MARCH to the Minister for Social Development and Employment: Is the Civil Defence Payment available for people impacted by the severe weather events recognised by local states of emergency declared on 20 and 21 January 2026; if not, why not? Hon Dr AYESHA VERRALL to the Minister of Health: Does he stand by his statement that the Ministry of Health's review into the ManageMyHealth data breach will "identify lessons to strengthen protections for patient data held by the private sector"; if so, does Health New Zealand currently have a Chief Information Security Officer role dedicated to primary care? RYAN HAMILTON to the Minister for Tourism and Hospitality: What recent announcements has she made about supporting major events in New Zealand? Hon WILLOW-JEAN PRIME to the Minister of Education: Does she stand by her statement that "the numbers for the future are looking really good" in response to reports of a teacher shortage, with 445 vacancies listed in the Education Gazette at the start of the school year; if so, why? TAMATHA PAUL to the Minister of Housing: Does he support increasing housing supply to make housing more affordable; if so, why is the coalition considering weakening housing intensification laws? TIM VAN DE MOLEN to the Minister for Trade and Investment: What recent announcements has he made about strengthening New Zealand's relationship with India? Hon GINNY ANDERSEN to the Minister for Economic Growth: Does she agree with the Minister of Finance's July 2024 statement that "cost of living relief is on its way"; if so, why? Dr VANESSA WEENINK to the Minister for Mental Health: What recent announcements has he made about mental health co-response teams? MARIAMENO KAPA-KINGI to the Minister for Emergency Management and Recovery: Does he intend for the Emergency Management Bill (No 2) to establish funding to support community and marae preparedness to respond to extreme weather emergencies? SHANAN HALBERT to the Minister for Vocational Education: How many young people in New Zealand were not engaged in education, employment, or training for the September 2025 year compared to the September 2023 year?

Sales and Customer Experience—two critical functions that should work together, but too often operate at odds. This week, Colin and Ryan explore how traditional sales tactics can undermine long-term loyalty and create organisational silos. They share personal stories (including Colin's car-buying nightmare) and practical advice for aligning sales with your desired customer experience. If you want to sell AND build trust, this episode is for you. Best Quote of the Episode: "If you can't proudly stand behind the experience you're creating, you've got a problem." — Colin Shaw Key Takeaways: ✅ Traditional closing techniques can damage trust, even when they maybe effective ✅ Sales incentives often conflict with customer experience goals ✅ Leadership must deliberately define the experience they want to deliver ✅ Culture matters: a sales-first mentality breeds silos and resentment ✅ Aligning sales and CX is essential for long-term success, not just short-term gains

Questions to Ministers ORIINI KAIPARA to the Minister of Justice: Does he stand by the Government's policy to ban enrolments in the final 13 days before an election, despite the Attorney-General warning that more than 100,000 people may be directly or indirectly disenfranchised by this proposal? Dr VANESSA WEENINK to the Minister for Economic Growth: What recent changes has the Government made regarding economic growth and supermarket competition? Hon CARMEL SEPULONI to the Minister for Women: Does she stand by all her statements and actions regarding women's pay? TOM RUTHERFORD to the Minister of Justice: How is the Government progressing with its plan to restore law and order? Hon PRIYANCA RADHAKRISHNAN to the Minister for Disability Issues: Does she stand by her statement that the Government is committed to "breaking down barriers and improving the lives of disabled people"; if not, why not? DAVID MacLEOD to the Minister for Tourism and Hospitality: What recent announcements has she made about supporting major events in New Zealand? TEANAU TUIONO to the Minister for Maori Development: Is he concerned by the warnings of the United Nations Committee on the Elimination of Racial Discrimination that New Zealand is at serious risk of weakening Maori rights and entrenching disparities for Maori; if so, what is he doing to address these warnings? RYAN HAMILTON to the Minister for Universities: What recent announcement has he made about the Waikato Medical School? GREG O'CONNOR to the Minister for Veterans: Is he committed to ensuring that veterans receive their full entitlements from the Crown following the High Court rulings on Ta Wira Gardiner's case; if not, why not? SCOTT WILLIS to the Minister for Energy: Is he confident in the viability of the offshore wind industry in Taranaki? Dr DAVID WILSON to the Associate Minister of Agriculture: What recent announcements has he made regarding wool? SHANAN HALBERT to the Minister for Vocational Education: Will Industry Skills Boards be able to carry out their full mandate from 1 January 2026; if not, why not?

Questions to Ministers Rt Hon CHRIS HIPKINS to the Prime Minister: Does he stand by all his Government's statements and actions? CATHERINE WEDD to the Minister responsible for RMA Reform: What announcement has he made about replacing the Resource Management Act 1991? Hon BARBARA EDMONDS to the Minister of Finance: Does she agree with the Prime Minister's comments about asset sales that "we'd take it to the election, and it would be part of our programme"; if so, what advice, if any, has she received on the Crown's ownership interest in State-owned companies? CHLÖE SWARBRICK to the Prime Minister: E tautoko ana ia i nga korero me nga mahi katoa a tona Kawanatanga? Does he stand by all of his Government's statements and actions? ANDY FOSTER to the Minister for Oceans and Fisheries: What reports has he received on the fisheries sector? RAWIRI WAITITI to the Prime Minister: Does he stand by all his Government's statements and actions? Hon Dr AYESHA VERRALL to the Minister of Health: Does he stand by all his actions in the health portfolio; if not, why not? CAMERON BREWER to the Minister for Economic Growth: What impact will resource management reform have on the economy? Hon GINNY ANDERSEN to the Minister for Social Development and Employment: Does she stand by her statement, "Our Government does not accept that a life on welfare is as good as it gets for our young people"; if so, why? RYAN HAMILTON to the Minister of Local Government: What recent announcements has he made on capping council rates? Hon MARAMA DAVIDSON to the Prime Minister: E tautoko ana ia i nga korero me nga mahi katoa a tona Kawanatanga? Does he stand by all of his Government's statements and actions? REUBEN DAVIDSON to the Minister for Media and Communications: Does he stand by his commitment on 2 July 2024 that "The Government is taking immediate action to support New Zealand's media and content production sectors"; if so, what immediate action has the Government taken to date?

Holmberg's Morning Sickness - Comedian Ryan Hamilton (@ryanhamiltone), at The Tempe Improv (@TempeImprov), In Studio - Thursday May 15, 2025. For Tickets/Info call 480.921.9877 or click to www.tempeimprov.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Holmberg's Morning Sickness - Comedian Ryan Hamilton (@ryanhamiltone), at The Tempe Improv (@TempeImprov), In Studio - Thursday May 15, 2025. For Tickets/Info call 480.921.9877 or click to www.tempeimprov.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Episode Overview When everything is one-click easy, do we lose something meaningful? Guest host Dr. Morgan Ward joins Dr. Ryan Hamilton to explore how the right amount of friction in the consumption experience can boost connection, meaning, and long-term use of the product—while the wrong kind just gets in the way.  Quote of the Episode "Consumption, in some ways, has just gotten too easy." — Dr. Morgan Ward

In this episode, Colin Shaw shares a recent personal experience with a major brand that imposed a 'gag order' (NDA) after a poor service experience — and how this reflects a deeper organizational issue: silos. Together with Professor Ryan Hamilton, Colin explores why siloed thinking leads to incoherent customer experiences, how internal motivations can conflict with CX goals, and what leaders must do to ensure learning, trust, and advocacy remain priorities. A must-listen for CX professionals and senior leaders alike. Best Quote: "Who decides? That is the question every leadership team should ask — and answer wisely." Key Takeaways: Organizational silos often lead to decisions that prioritise risk management over customer experience. Legal and PR functions may act rationally within their remit, but this can result in poor CX outcomes without CX leadership involvement. Service recovery is a powerful opportunity to build trust and advocacy — if handled thoughtfully. The presence of gag orders may indicate systemic issues that need urgent attention. CX leaders must break silos, promote organisational learning, and ensure customer trust is considered in every critical decision.   Register for the 'Unleash AI. Reimagine CX launch event' by NiCE  Cognigy https://www.nice.com/lps/nice-cognigy-launch-event?utm_source=influencers&utm_medium=cpc&utm_campaign=NL_Q425_EN_PLT_GLOB_252346_WBN_NiCE-Cognigy-Virtual-Launch-Event&utm_content=0522834&utm_detail=dentsu-influencers-nicecog-glob-colin   About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 284,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience, Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book called "The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things" Harvard Business Press 2025  Follow Ryan on LinkedIn. Subscribe & Follow Apple Podcasts Spotify

Ryan Hamilton jokes about New Yorkers in his Netflix special, "Happy Face".

Most brands focus on what works in November. Smart brands plan for what happens in January. In Part 2 of our Black Friday Growth Series, Jim Huffman shares the strategic lens every DTC operator should adopt before running another BFCM campaign.Following up on the tactical BFCM episode, Jim goes deeper — exploring the downstream effects of your Q4 strategy and how to win long-term. He covers what separates high-ROI brands from revenue-chasers, how to evaluate customer acquisition quality during peak season, and how to balance margin, brand, and lifetime value when everyone else is just trying to “make noise.” This isn't about bigger discounts. It's about smarter growth.TOPICS DISCUSSED IN TODAY'S EPISODEThe biggest mistake brands make during BFCMHow to set Q4 goals that don't backfire in Q1Why who you acquire in Q4 matters more than how manyOffers that build loyalty vs offers that attract deal-chasersHow to use BFCM for email growth and long-term leverageThe mindset shift that separates pro operators from seasonal brandsResources:Growth Marketing OS (Operating System) GrowthHitJim Huffman websiteJim's LinkedinJim's TwitterThe Shopify Growth School Additional episodes you might enjoy:Startup Ideas by Paul Graham (#45)Nathan Barry: How to Bootstrap a Company to $30M in a Crowded Market (#41)How I Met My Biz Partner and Less Learned Hitting $2M ARR (#44)Ryan Hamilton on his Netflix special, touring with Jerry Seinfeld, & how to write a joke (#10)How We're Validating Startup Ideas (#51) 

Black Friday and Cyber Monday aren't just about slapping on a discount. In this episode, Jim Huffman breaks down the offer-led strategies and conversion playbooks top DTC brands use to turn Q4 into their most profitable months - without relying on bloated budgets or ad spend.Originally aired as a guest appearance on the Ecwid eCommerce Show, Jim reveals the full GrowthHit playbook for building winning Black Friday/Cyber Monday campaigns. He dives deep into offer-led growth, conversion rate hacks, retention strategies, email tricks that actually work, and how to survive the Q1 hangover. Whether you're a scrappy DTC founder or scaling a 7-figure Shopify brand, this is your tactical guide to owning Q4 without burning out or discounting your business into the ground.TOPICS DISCUSSED IN TODAY'S EPISODEOffer-led growth: the underrated strategy for converting in Q4The best bundles, BOGOs, and bonus offers that increase AOVTactical email patterns: “Oops” sends, internal leaks, and reminders that convertHow to turn customers into marketers for sustainable growthLanding page and ad setup that avoids performance burnoutWhy Q4 success starts with one hero productReal examples from fashion, consumables, and niche DTC brandsIf you're planning to “wing it” this Black Friday… don't. This episode gives you the framework to build offers, emails, and experiences that drive real growth  in any year. Subscribe for more.Resources:Jim Huffman websiteJim's TwitterGrowthHitThe Growth Marketer's PlaybookThe Shopify Growth School  Additional episodes you might enjoy:Startup Ideas by Paul Graham (#45)Nathan Barry: How to Bootstrap a Company to $30M in a Crowded Market (#41)How I Met My Biz Partner and Less Learned Hitting $2M ARR (#44)Ryan Hamilton on his Netflix special, touring with Jerry Seinfeld, & how to write a joke (#10)How We're Validating Startup Ideas (#51) 

In this episode of the Mental Training Lab, I sit down with Dr. Ryan Hamilton, someone who truly lives the work he teaches. Ryan is an Associate Professor of Psychology at the University of New Brunswick, a certified mental performance consultant, and the mental performance coach for the Tampa Bay Lightning and Canadian National Team.Ryan embodies what it means to truly practice what we preach in the world of high performance. He deep dives on a couple of stories from his time working with elite athletes, and shares what it really looks like to walk the talk when it comes to growth, resilience, and relevance.Ryan also shares lessons from his own most recent endurance quest: a 24-hour ultra-marathon challenge that pushed him to the limits of both his body and mind. We get into what that experience taught him about self-awareness and why stretching beyond our comfort zones ultimately makes us better coaches, leaders, and humans.So if you are a coach, consultant, athlete, or anyone who works in a high-performance environment, take a listen. This conversation will challenge you to reflect on your own growth, your blind spots, and your capacity to lead by example.- - - - - - - - - - - - - - - - - - - Learn more about The Mental Training LabConnect with Pete on Instagram | LinkedIn | WebsiteSubscribe to the podcast on Apple | Spotify This show is produced and edited by the team at Palm Tree Pod Co.

This week Justin sits down with Ryan Hamilton! Topics include: Long Career vs. Big Career, Adrienne Iapalucci, Odd crowd behaviors,  and so much more!

How do you know when your community is fueling your growth or when it's quietly working against you? In this episode, I sit down with Ryan Hamilton, author of The Growth Dilemma, to unpack the hidden dynamics of communities and client segments. Ryan shares fascinating research and real-world stories that reveal why growth isn't just about gaining more customers. It's about managing the relationships between them. We explore how brands can scale in a way that sparks connection, avoids conflict, and builds exponential value. From Nike to Carhartt to professional services firms, we dig into the practical and sometimes surprising lessons leaders can apply across industries. We also discuss the four relationship types that exist within every client base and why recognizing them can make or break your growth strategy. If you've ever wondered why some communities thrive while others implode, this conversation will give you the insight (and the courage) to approach growth differently. Topics We Cover in This Episode:  Why traditional customer growth strategies leave hidden risks on the table How separate vs. connected communities can completely change your outcomes The one factor that turns leaders into magnets for followers (and what happens when you lose it) Why not every client mix is healthy and the danger of drifting into incompatibility A surprising “matrix” tool that helps you map out community dynamics How small, intentional moves can unlock exponential connections The unseen ways conflicts inside a community can erode your brand What brands like Nike, Carhartt, and Supreme teach us about scaling without losing credibility   Ready to rethink growth? Tune in now and discover how to identify the communities you're really building and how to align them for long-term success. And if you found value in this conversation, don't forget to share the episode and leave a review so more people can discover the insights inside The Growth Dilemma.   Resources Mentioned: Order your copy of Give to Grow Get the Supplemental materials for Give to Grow Get a copy of your GrowBIG Playbook today! Connect with Ryan on LinkedIn Connect with Annie on LinkedIn  

Three years ago, comedian Ryan Hamilton was hit by an airport shuttle bus. Two years ago, Ryan came on Working It Out to talk about the experience. Now, he returns to explain how he learned to talk about the traumatic event on stage and find the humor in the pain, which included buying weed with his mom during his recovery. Ryan also breaks down the daily routine of touring with Jerry Seinfeld, and shares the blunt advice he got from Chris Rock.See Ryan Hamilton's special taping at the Neptune Theatre in Seattle on October 4. Get tickets here.Please consider donating to Scott Hamilton CARES Foundation

This week, the guys are joined by fellow comedian Ryan Hamilton to learn about Baby Boomers, Generation X, Millennials, and more as they discuss the Generations.  MUD/WTR: mudwtr.com/NATELAND Start your new morning ritual & get up to 43% off your @MUDWTR with code NATELAND at mudwtr.com/NATELAND! #mudwtrpod #ad     Helix: helixsleep.com/nate Go to helixsleep.com/nate for Labor Day Sale: Best of Web Offer August 15, 2025  to September 8, 2025 for  27% Off Sitewide Exclusive for listeners of The Nateland Podcast!   Factor: FactorMeals.com/nate50off Eat smarter at FactorMeals.com/nate50off and use code nate50off to get 50% off your fist box, plus free breakfast for 1 year.   AG1: https://drinkag1.com/nate Use my link to give the new AG1 flavors a try, plus a FREE Welcome Kit: https://drinkag1.com/nate #sponsora

Ari Shaffir gives Mark a hot tub - but the whole idea fizzles out when Normando tries to hop in, while Ari hightails it across the globe! Mark also heads to Burlington with Anthony Devito and links up with Ryan Hamilton. Joe closes with an all-time TV show pitch! It's Tuesdays! Our Stuff: - http://www.patreon.com/tuesdays - youtube.com/tuesdayswithstories - Check out Joe List on Punch Up Live for tour dates, videos, buying tickets and more! https://punchup.live/joe-list - Support the show and get your first month of Blue Chew for free. Just pay $5 shipping. Use promo code TUESDAYS at https://www.bluechew.com - Support the show and get 30% off your first Cornbread Hemp order. Use code TUESDAYS at https://www.cornbreadhemp.com/TUESDAYS