Podcasts about pawel wencel

A new season of The Extra Mile Podcast by Metafora just started, and it is full of great conversations, awesome guests, and more surprises! We kick off this season with an exploration into the importance of quality customer service. Our hosts Adam”P-Mutt” Perlmutter and Teresa Ronquillo chat with an expert on the topic… Pawel Wencel, Customer Service Manager at Metafora. From what customer service is to what it isn't, why it's important, and how to measure its success, we dive into all things customer service with Pawel. “People Never Forget How You Make Them Feel”- Pawel Wencel Pawel's Background: Born and raised in the beautiful country of Poland in central Europe, then he moved to the United States when he turned 10. During his professional career he worked in a number of fields. He did recruiting for a staffing agency and then transitioned into healthcare manufacturing through a variety of roles and positions. He found Metafora through Shanna Greathouse with whom he used to work with at the healthecare manufacturing firm! What IS Customer Service and what ISN'T? Customer Service is not about solving unique problems. Customer Service is about fostering relationships through an ongoing collaborative experience that continuously delivers value to your customers or clients. There are many ways to do this, including personalized onboarding, identifying and exceeding goals, recommendation of features, proactively asking for and implementing feedback, as well as celebrating each other's success and milestones. From an organizational perspective it creates loyalty, strengthens reputation, and supports growth. What it isn't: It is not thinking by yourself in a silo It's not providing limited myopic solutions to problems. Why is customer service important? “It's if you're operating a business and if you're looking to maintain your customer base, providing customer support/ Customer service is an incredible way for you to retain customers”- Pawel Wencel Pawel explains that customer satisfaction directly impacts customer retention, which directly affects revenue: Strong Brand Loyalty Higher Customer Lifetime Value (CLV) Decreased Brand Abandonment Retention ROI versus Cost of Acquisition #FACTS: Did you know companies with a customer service mindset drive revenue 4 to 8% higher than the rest of their industry? Roughly 80%, 81% of companies view customer experience as a competitive differentiator. Your favorite brands are the ones that treat you well and that you have a good experience. It's more cost effective for a company to retain existing customers than to acquire new customers. What has led to Metafora's Customer Service success? Team Leadership and Teammate Autonomy Teamwork Buy-In and Collaboration Setting Realistic and Clear Goals Defining and Tracking Success and Performance Going Above and Beyond User Expectations Fostering Client and User Relationships Effective User Onboarding and Ongoing Training Establishing a Hierarchy of Support Capturing and Implementing Feedback Having the Right Tool For the Right Job “Customer service it's not just a function, but necessarily it's just this little amoeba-like thing that touches everything in a good way.”- Pawel Wencel How do you coach the team on how to handle customer service scenarios that are difficult in nature, e.g. angry customers? Our team touches base regularly about our experiences/ We review what worked and what didn't. We're encouraged to have these courageous and challenging conversations that we can learn from.. Pawel coaches the team on empathizing and taking ownership and responsibility for the solution. Pawel also coaches the team about taking accountability for driving each solution. “Anything that's never happened, happens all the time.” - Pawel Wencel

Support the show (https://www.patreon.com/bodybybulb)

THANK YOU! A sincere thank you to our community, athletes, listeners all over. It is officially the end of an era. We are firing ourselves and closing up shop on Black Flag Radio. The last two and a half years cannot be expressed in words but we try our best to reflect on our community, ourselves, our guests, the podcast, the decision to refocus, changes, challenges, and opportunities that we have presented themselves. We are very proud of what we were able to accomplish with the show and immensely honored to share the mic with incredible athletes, coaches, authors, and experts from within Black Flag Athletics and abroad. We did it our way, we had the time our lives, and we hope you did too! 

The episode that will put you to sleep, hopefully. Join Coco Gerard, Tom Rini, and Pawel Wencel as they play sandmen. The trio reiterate the importance and benefits of sleep for overall health and performance, as well as share key contributing factors for a better night's sleep. The discussion also presents actionable steps and possible routines that you could take right away that could have immediate impact on you feeling refreshed in the morning. Enjoy fam, but not too late! 

Starting this year's CrossFit Open with a Bang! With over 100 Black Flag Athletes sign-ed up for the annual celebration of community and fitness, we could not have asked for a better start. In episode 60 of Black Flag Radio, Tom Rini and Pawel Wencel recap the first workout of the Open with former gymnast, diver, pole vaulter, currently a traveling nurse and fitness addict, our very own Angelina Chuppa. We discuss Angelina's background then get right into how we did, what we thought and what helped us through the workout. We also drop knowledge on the importance of keeping it simple, having intent, a solid plan, understanding energy systems, recovery, and future programming for the next 4 weeks. 

Recently Black Flag Radio's very own, Tom Rini and Pawel Wencel had the tables turned on them and had the honor to be guests on The Refined Savage Podcast hosted by the gentle giant, Mark Valenti. This is a very open discussion on a lot of the distractions and BS out there regarding the state of strength and conditioning as it pertains general fitness, health, wellness and increased performance. We also dive into the growth of Black Flag Athletics, athlete development, continued evolution of the sport of CrossFit, and possible destinations for your next vacation. Enjoy!

Today's podcast episode is a conversation I had with Pawel Wencel from Uncharted Performance. I was on the other side of the mic for once and got asked some very good questions. We talk about some of the unique characteristics that have contributed to helping me expand as a person, coach, and host. Some of the central themes identified by Pawel included creativity, exploring, questioning, listening, and coaching. We then talk about how these 5 elements get incorporated into my movement practice, relationships, personal development, and self expression through conscious and persistent effort. My favorite part of Pawel's description is that this all happens while being vulnerable and breaking a few rules along the way. *Originally posted on: Uncharted Performance Show Notes: Start – 0:20 – Body Awareness 0:21 – 3:00 – Opening And Introducing Misbah Haque 3:01 – 7:51 – Topless In Beanies 7:52 – 14:02 – Process of Change 14:03 – 20:37 – Creativity, Listening, Coaching And Talking 20:38 – 32:16 – Persistence, Identity And Torture 32:17 – 46:53 – Challenges And Rituals To Promote Growth 46:54 – 50:58 – Favorite Resources 50:59 – 54:15 – Airborne Mind 54:16 – 1:01:28 – 20 Questions 1:01:29 – 1:03:19 – Where To Find The Airborne Mind And Misbah 1:03:20 – End – Outro Resources we may have talked about: Joe Rogan Podcast Conversations With God by Neale Walsch I Can’t Make This Up by Kevin Hart Linchpin by Seth Godin Tools of Titans by Tim Ferriss Fear Setting by Tim Ferriss How you can connect w/ Pawel and Uncharted Performance: http://unchartedperformance.com YouTube: unchartedperformance Instagram: unchartedperformance Facebook: ReachTheUncharted Twitter: ReachUncharted This episode is brought to you by Revive-Rx. Their supplements help me stay fueled and help me live the motto of #lookgoodmovewell. I personally am a huge fan of the Recover Strawberry, which I use immediately after my training sessions. Use the code “miz10” to get 10% off your purchase. If you wanna grab any book we’ve talked about in the past, head over to theairbornemind.com/readinglist. You’ll see all the books recommended from each guest. And if you want you can get a free audiobook and 30 day free trial there as well. If you enjoyed this episode, please leave a review on iTunes and lemme know what you think. It would really help me out so I can continue creating awesome stuff for you. And remember the greatest compliment you can give is by sharing this with someone else who might enjoy it or somewhere on the web. Once again thank you for being a listener and supporting the show. Until next time.

Hello friends and welcome to the season seven finale of Uncharted Performance. Massive thank you to our very good friend Mark Valenti of Blind Dog Gym for brining us together and letting us share our stories on his awesome podcast, the Refined Savage. This is the episode we finally introduce my partner in crime, my coach, the immensely beautiful, extremely talented, my best friend, badass, movement and nutrition guru, my wife, Alina Wencel. Alina and I both took different paths coming America. We share our stories of coming to the states, how we met, my dark days with substance abuse, Alina coming to the rescue, how finding the right person is the key to motivate you to do the right things, our fitness journeys, what we do, and why we do it. Our passions. Our pursuit of balance and a healthier life, creating values that will lead to a more meaningful and rewarding life, overcoming your own fears, and getting to do things that you love to do. We hope to motivate change, and that our stories provide a dose of perspective for many of us in regards to the abundance of luxury and conveniences we are surrounded by and with. And remember, friendships are the best ships , do you really need that magical apple cutter, and a little bit more on Scotland. Cheers!

Pawel Wencel, is the host and co-creator of Uncharted Performance. He does a phenomenal job seeking out the stories of his guests where he highlights the adversity they’ve had to overcome. What I found most fascinating in this conversation was the process of thinking that Pawel uses to continually achieve his goals. He has a full time corporate job while pursuing his passion project. It’s very easy to blame time, circumstances, or be paralyzed by the enormity of the task ahead. How does he take responsibility for what’s most important? How did he break down his vision into actionable steps? What does that structure look like? These concepts are not just limited to side hustles and passion projects. It’s about figuring out how to make time for whatever is most important to you.

Pawel Wencel, is the host and co-creator of Uncharted Performance. He does a phenomenal job seeking out the stories of his guests where he highlights the adversity they’ve had to overcome. What I found most fascinating in this conversation was the process of thinking that Pawel uses to continually achieve his goals. He has a full time corporate job while pursuing his passion project. It’s very easy to blame time, circumstances, or be paralyzed by the enormity of the task ahead. How does he take responsibility for what’s most important? How did he break down his vision into actionable steps? What does that structure look like? These concepts are not just limited to side hustles and passion projects. It’s about figuring out how to make time for whatever is most important to you. Show Notes: (4:40) - Almost getting shot by your best friend (9:03) - Vulnerability (11:44) - Using training to expose limitations (15:11) - Origins of Uncharted Performance (18:52) - Ask (21:33) - Taking responsibility (26:04) - Process for outlining a vision and working backwards (30:08) - Priorities and goals shifting (33:43) - Process of thinking (38:52) - Corporate job (42:14) - Structure for retaining information from books (48:07) - Not believing in positivity (52:25) - Gratitude and perspective Resources we may have talked about: If you’re in the market for high quality supplements, check out strength.com (10% using code "uncharted") Walking Dead: Booze, a Babe, & the Barbell What is Holding You Back? How We Have Failed At Uncharted Performance The Tim Ferriss Show The School of Greatness w/ Lewis Howes Dan Carlin’s Hardcore History The Art of Non-Conformity The Subtle Art of Not Giving A F*** Africa How you can connect with Pawel: http://unchartedperformance.com YouTube: unchartedperformance Instagram: unchartedperformance Facebook: ReachTheUncharted Twitter: ReachUncharted If you wanna grab any book we’ve talked about in the past, head over to theairbornemind.com/readinglist. You’ll see all the books recommended from each guest. And if you want you can get a free audiobook and 30 day free trial there as well. If you enjoyed this episode, please leave a review on iTunes and lemme know what you think. It would really help me out so I can continue creating awesome stuff for you. And remember the greatest compliment you can give is by sharing this with someone else who might enjoy it or somewhere on the web. Once again thank you for being a listener and supporting the show. Until next time.