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SummaryIn this conversation, Duane Lester interviews Pete Blank, a training and organizational development manager. They discuss the importance of creating a multi-sensory learning experience to enhance engagement and retention. Pete shares his experience at Disney and how they prioritize purpose in everything they do. They explore the role of sound, sight, smell, taste, and touch in training, providing practical examples and tips. They emphasize the power of laughter and fun in the learning process. Overall, the conversation highlights the importance of creating a memorable and impactful training experience.Takeaways* Creating a multi-sensory learning experience enhances engagement and retention.* Sound, sight, smell, taste, and touch can all be incorporated into training to create a more immersive experience.* Laughter and fun are important elements in the learning process.* Physical comfort, such as comfortable chairs, contributes to a positive training experience. Get full access to Lessons from Learning Leaders at lessonsfromlearningleaders.substack.com/subscribe
Pete Blank is a leadership expert, author, and national speaker who spent 13+ years at Disney and 13+ years in local government. He spoke to us from the PSHRA annual conference in San Diego. We discussed the differences between "Disney culture" and public sector culture, and how he fused the two experiences in providing training and organizational development support. We also discussed his two books - Employee Engagement: Lessons from the Mouse House and 55 Ways to Add Disney Magic to your Organization - and he gave us a sneak preview of his third, which is coming out in 2024.
Pete Blank believes that there are six leadership traits that all leaders should exemplify on a regular basis. If not, you might be a "loser" instead of a leader. Failing to do any of these traits could push you into the "loser" category, and that would be bad. The six traits that move leaders into losers would be those leaders who have... No Sense of Humor No Accountability No Follow-Through No Vision No Self-Awareness No Sense of Pride Pete will share stories on each of these and encouage you to work towards having these traits and showing them on a regular basis.
Pete Blank believes that there are six leadership traits that all leaders should exemplify on a regular basis. If not, you might be a "loser" instead of a leader. Failing to do any of these traits could push you into the "loser" category, and that would be bad. The six traits that move leaders into losers would be those leaders who have... No Sense of Humor No Accountability No Follow-Through No Vision No Self-Awareness No Sense of Pride Pete will share stories on each of these and encourage you to work towards having these traits and showing them on a regular basis.
Pete Blank believes that there are six leadership traits that all leaders should exemplify on a regular basis. If not, you might be a "loser" instead of a leader. Failing to do any of these traits could push you into the "loser" category, and that would be bad. The six traits that move leaders into losers would be those leaders who have... No Sense of Humor No Accountability No Follow-Through No Vision No Self-Awareness No Sense of Pride Pete will share stories on each of these and encourage you to work towards having these traits and showing them on a regular basis.
Pete Blank believes that there are six leadership traits that all leaders should exemplify on a regular basis. If not, you might be a "loser" instead of a leader. Failing to do any of these traits could push you into the "loser" category, and that would be bad. The six traits that move leaders into losers would be those leaders who have... No Sense of Humor No Accountability No Follow-Through No Vision No Self-Awareness No Sense of Pride Pete will share stories on each of these and encouage you to work towards having these traits and showing them on a regular basis.
Pete Blank believes that there are six leadership traits that all leaders should exemplify on a regular basis. If not, you might be a "loser" instead of a leader. Failing to do any of these traits could push you into the "loser" category, and that would be bad. The six traits that move leaders into losers would be those leaders who have... No Sense of Humor No Accountability No Follow-Through No Vision No Self-Awareness No Sense of Pride Pete will share stories on each of these and encouage you to work towards having these traits and showing them on a regular basis.
Pete Blank believes that there are six leadership traits that all leaders should exemplify on a regular basis. If not, you might be a "loser" instead of a leader. Failing to do any of these traits could push you into the "loser" category, and that would be bad. The six traits that move leaders into losers would be those leaders who have... No Sense of Humor No Accountability No Follow-Through No Vision No Self-Awareness No Sense of Pride Pete will share stories on each of these and encouage you to work towards having these traits and showing them on a regular basis.
Former Disney University leader Pete Blank continues sharing lessons from his newest book, 55 Ways to Add Disney Magic to your Organization. This week, Pete shares lessons from the section titled "The Magic of Leadership", and specifically, chapters 11-15: 11. Be a Leadership R.O.L.E. Model 12. Make Employee Recognition a Top Priority 13. Place the Right Employees into the Right Jobs for the Right Reasons 14. Communicate the Overall Purpose of every Role 15. Hire for Attitude and Train for Skill
Former Disney University leader Pete Blank continues sharing lessons from his newest book, 55 Ways to Add Disney Magic to your Organization. This week, Pete shares lessons from the section titled "The Magic of Leadership", and specifically, chapters 11-15: 11. Be a Leadership R.O.L.E. Model 12. Make Employee Recognition a Top Priority 13. Place the Right Employees into the Right Jobs for the Right Reasons 14. Communicate the Overall Purpose of every Role 15. Hire for Attitude and Train for Skill
This year, as you think about your goals - trying using numbers rather than words. Thank you to Pete Blank for this idea!
In this episode, Pete Blank shares customer-service strategies from Disney with Victoria and Mark, and discusses how to apply these lessons to your remodeling company to boost your own team's customer-service performance. Pete has been developing leaders and improving service levels of organizations for the past 25 years — 13 of those with the Walt... The post The Magic of Disney's Customer-Service Strategies with Pete Blank – [Best of PowerTips Unscripted] appeared first on PowerTips Unscripted.
This week, Pete Blank talks DisneySpeak! These are words and phrases that are part of the culture in Disney Theme Parks and Resorts and are used by Cast Members. He shares how to take these concepts and apply them in your organization. They are: Onstage and Backstage Cross-U Role vs. Job Special Code Words OHRC
This week, Pete Blank talks DisneySpeak! These are words and phrases that are part of the culture in Disney Theme Parks and Resorts and are used by Cast Members. He shares how to take these concepts and apply them in your organization. They are: Onstage and Backstage Cross-U Role vs. Job Special Code Words OHRC
This week, Pete Blank talks DisneySpeak! These are words and phrases that are part of the culture in Disney Theme Parks and Resorts and are used by Cast Members. He shares how to take these concepts and apply them in your organization. They are: Onstage and Backstage Cross-U Role vs. Job Special Code Words OHRC
This week, Pete Blank talks DisneySpeak! These are words and phrases that are part of the culture in Disney Theme Parks and Resorts and are used by Cast Members. He shares how to take these concepts and apply them in your organization. They are: Onstage and Backstage Cross-U Role vs. Job Special Code Words OHRC
This week, Pete Blank talks DisneySpeak! These are words and phrases that are part of the culture in Disney Theme Parks and Resorts and are used by Cast Members. He shares how to take these concepts and apply them in your organization. They are: Onstage and Backstage Cross-U Role vs. Job Special Code Words OHRC
Pete Blank likes to share a leadership lesson from Proverbs each Sunday. Today, he talks about the concepts of Joy and No Harm from Proverbs 12:20-21.
Pick Up the Roach! is all about the six legs of leadership. Today, Pete Blank covers Word Up! - Leaders own every message. This story about Kash Daniel and Kyle Trask sums up why leaders have to own every message.
This week, Pete Blank shares five famous quotes from five famous persons, and he discusses how these quotes might impact our personal and professional lives. They are: Will Rogers - Money and Impression John Adams - Money and How we view it Adelle Davis - Your Health Albert Schweitzer - Here to Serve Paul Theroux - Be Reliable
This week, Pete Blank shares five famous quotes from five famous persons, and he discusses how these quotes might impact our personal and professional lives. They are: Will Rogers - Money and Impression John Adams - Money and How we view it Adelle Davis - Your Health Albert Schweitzer - Here to Serve Paul Theroux - Be Reliable
This week, Pete Blank shares five famous quotes from five famous persons, and he discusses how these quotes might impact our personal and professional lives. They are: Will Rogers - Money and Impression John Adams - Money and How we view it Adelle Davis - Your Health Albert Schweitzer - Here to Serve Paul Theroux - Be Reliable
This week, Pete Blank shares five famous quotes from five famous persons, and he discusses how these quotes might impact our personal and professional lives. They are: Will Rogers - Money and Impression John Adams - Money and How we view it Adelle Davis - Your Health Albert Schweitzer - Here to Serve Paul Theroux - Be Reliable
This week, Pete Blank shares five famous quotes from five famous persons, and he discusses how these quotes might impact our personal and professional lives. They are: Will Rogers - Money and Impression John Adams - Money and How we view it Adelle Davis - Your Health Albert Schweitzer - Here to Serve Paul Theroux - Be Reliable
This week, Pete Blank takes a look at the benefits of being a listener of podcasts, shortcasts, or Alexa Flash Briefings. There are five benefits that come with being a podcast listener, and Pete shares those this week. They are: Increased imagination Better multi-tasking Improved listening skills Being different Multiple interests
This week, Pete Blank takes a look at the benefits of being a listener of podcasts, shortcasts, or Alexa Flash Briefings. There are five benefits that come with being a podcast listener, and Pete shares those this week. They are: Increased imagination Better multi-tasking Improved listening skills Being different Multiple interests
This week, Pete Blank takes a look at the benefits of being a listener of podcasts, shortcasts, or Alexa Flash Briefings. There are five benefits that come with being a podcast listener, and Pete shares those this week. They are: Increased imagination Better multi-tasking Improved listening skills Being different Multiple interests
This week, Pete Blank takes a look at the benefits of being a listener of podcasts, shortcasts, or Alexa Flash Briefings. There are five benefits that come with being a podcast listener, and Pete shares those this week. They are: Increased imagination Better multi-tasking Improved listening skills Being different Multiple interests
This week, Pete Blank takes a look at the benefits of being a listener of podcasts, shortcasts, or Alexa Flash Briefings. There are five benefits that come with being a podcast listener, and Pete shares those this week. They are: Increased imagination Better multi-tasking Improved listening skills Being different Multiple interests
Sunday's mean Leadership by Proverbs, and today Pete Blank shares a lesson on gossip from Proverbs 12:13.
Today, Pete Blank shares a lesson related to Pick Up the Roach! Today's topic is Pick Up! Leaders remove their blinders. When at a fast-casual restaurant, great leaders should remove their blinders and look around and choose the correct table that has a positive effect on everyone.
This week, Pete Blank looks at what friends and employees used to say about Walt Disney. He takes their thoughts and relates them to our leadership journey in 2020. This week, we learn about: Remembering the salutation "Sir" Respecting Caring Listening
This week, Pete Blank looks at what friends and employees used to say about Walt Disney. He takes their thoughts and relates them to our leadership journey in 2020. This week, we learn about: Remembering the salutation "Sir" Respecting Caring Listening
This week, Pete Blank looks at what friends and employees used to say about Walt Disney. He takes their thoughts and relates them to our leadership journey in 2020. This week, we learn about: Remembering the salutation "Sir" Respecting Caring Listening
This week, Pete Blank looks at what friends and employees used to say about Walt Disney. He takes their thoughts and relates them to our leadership journey in 2020. This week, we learn about: Remembering the salutation "Sir" Respecting Caring Listening
This week, Pete Blank looks at what friends and employees used to say about Walt Disney. He takes their thoughts and relates them to our leadership journey in 2020. This week, we learn about: Remembering the salutation "Sir" Respecting Caring Listening
Sunday's are for Leadership by Proverbs. This week, Pete Blank shares how Proverbs 12:10-11 (about pets and work) is really all about common sense. 10 The righteous care for the needs of their animals, but the kindest acts of the wicked are cruel. 11 Those who work their land will have abundant food, but those who chase fantasies have no sense.
Pick Up the Roach is all about leadership tips. One of the six legs of the roach is LIVE UP, which means Leaders do what they say. Today, Pete Blank shares why the phrase "I'm gonna work on that" could get you in trouble if you don't "do what you say."
Pete Blank shares five tips this week on how to market yourself. This is not about #humblebragging or telling others how great you are. This is about marketing you and your brand to your audience who wants to get to know you better. These five tips are: Be deliberately active on social media Join a professional organization Increase your expertise Be authentic and transparent Know who you want to know you
Pete Blank shares five tips this week on how to market yourself. This is not about #humblebragging or telling others how great you are. This is about marketing you and your brand to your audience who wants to get to know you better. These five tips are: Be deliberately active on social media Join a professional organization Increase your expertise Be authentic and transparent Know who you want to know you
Pete Blank shares five tips this week on how to market yourself. This is not about #humblebragging or telling others how great you are. This is about marketing you and your brand to your audience who wants to get to know you better. These five tips are: Be deliberately active on social media Join a professional organization Increase your expertise Be authentic and transparent Know who you want to know you
Pete Blank shares five tips this week on how to market yourself. This is not about #humblebragging or telling others how great you are. This is about marketing you and your brand to your audience who wants to get to know you better. These five tips are: Be deliberately active on social media Join a professional organization Increase your expertise Be authentic and transparent Know who you want to know you
Pete Blank shares five tips this week on how to market yourself. This is not about #humblebragging or telling others how great you are. This is about marketing you and your brand to your audience who wants to get to know you better. These five tips are: Be deliberately active on social media Join a professional organization Increase your expertise Be authentic and transparent Know who you want to know you
Sunday's are all about Leadership by Proverbs. Today, Pete Blank shares a lessons from Proverbs Chapter 12, Verse 1 about how we all should allow others to correct us when we are wrong. Whoever loves discipline loves knowledge, but whoever hates correction is stupid.
This week, Pete Blank takes a look at five different profiles that you can use for team building. Some of these are free, and some have smaller costs. This is a great way to spend a few hours with your team building trust and learning about each other. The five profiles are: The Myers-Briggs Type Indicator (MBTI) DiSC Standout 2.0 Enneagram True Colors
This week, Pete Blank takes a look at five different profiles that you can use for team building. Some of these are free, and some have smaller costs. This is a great way to spend a few hours with your team building trust and learning about each other. The five profiles are: The Myers-Briggs Type Indicator (MBTI) DiSC Standout 2.0 Enneagram True Colors
This week, Pete Blank takes a look at five different profiles that you can use for team building. Some of these are free, and some have smaller costs. This is a great way to spend a few hours with your team building trust and learning about each other. The five profiles are: The Myers-Briggs Type Indicator (MBTI) DiSC Standout 2.0 Enneagram True Colors
This week, Pete Blank takes a look at five different profiles that you can use for team building. Some of these are free, and some have smaller costs. This is a great way to spend a few hours with your team building trust and learning about each other. The five profiles are: The Myers-Briggs Type Indicator (MBTI) DiSC Standout 2.0 Enneagram True Colors
This week, Pete Blank takes a look at five different profiles that you can use for team building. Some of these are free, and some have smaller costs. This is a great way to spend a few hours with your team building trust and learning about each other. The five profiles are: The Myers-Briggs Type Indicator (MBTI) DiSC Standout 2.0 Enneagram True Colors
If you've ever visited any Disney theme park across the globe, you may think nobody does customer service and experience like Disney. Although the execution is complex, the baseline concepts are quite simple. In this episode, Pete Blank shares customer-service strategies from Disney with Victoria and Mark, and shows you how to apply these lessons... The post The Magic of Disney's Customer-Service Strategies with Pete Blank – [Best of PowerTips Unscripted] appeared first on PowerTips Unscripted.