Podcasts about listening skills

In this episode of the Drop In CEO podcast Michelle Drolet, Founder and CEO of Towerwall, to discuss the complexities of cybersecurity and her journey as a leader in the tech industry. Michelle shares her personal and professional background, detailing her rise to CEO, overcoming significant challenges, and her strategies for building robust cyber defense programs for clients. The conversation highlights her resilience through personal adversities, the significance of trustworthy relationships, and the importance of giving back to the community through initiatives like the Towerwall Cyber Summit. Michelle emphasizes the need for organizations to be proactive and vigilant in their cybersecurity efforts, offering insights into how Towerwall partners with clients to secure their digital infrastructure. The episode concludes with inspiring words on leadership, resilience, and the importance of community impact. Episode Highlights: 02:15 Michelle's Journey in Cybersecurity 07:05 Challenges and Resilience in Leadership 14:40 The Importance of Cybersecurity 27:08 Family and Business: A Personal Insight Michelle Drolet is the Founder and CEO of Towerwall, a leading cybersecurity firm serving clients like BOSE, Smith & Wesson, Brown University, and UMass Memorial Health. Recognized as one of CTO Magazine’s "Top Women in Cybersecurity" and named to Forbes’ "50 Over 50," Michelle brings decades of experience helping organizations protect what matters most. With a client roster that spans industries and borders—including the Insurance Board of the Bahamas—Michelle is a sought-after thought leader and speaker. She’d be honored to join The Drop in CEO podcast to share actionable insights from the front lines of cybersecurity leadership and strategy. Connect with Michelle Drolet: LinkedIn: https://www.linkedin.com/in/michelle-drolet-a926b79/ Company Website: Towerwall.com For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/See omnystudio.com/listener for privacy information.

Mastering the Art of Listening Summary In this episode of the Customer Service Revolution podcast, John DiJulius and Denise Thompson discuss the importance of listening in customer service and leadership. They explore recent trends in customer experience, the art of listening, and practical tips for improving listening skills. The conversation emphasizes curiosity, engagement, and the need for leaders to create an environment where everyone feels heard. They also touch on the concept of a 'reality distortion field' and how it can inspire teams to achieve the impossible. Takeaways Listening is a critical skill in customer service and leadership. Curiosity drives better conversations and deeper connections. Effective listening requires patience and the ability to let others finish their thoughts. Leaders should speak last to empower their teams and encourage open dialogue. Avoid multitasking during conversations to show respect and engagement. Asking probing questions enhances the quality of discussions. Listening like you're wrong can lead to better understanding and service recovery. Being a trampoline, not a sponge, fosters more engaging conversations. Everyone has a story that can provide valuable insights. Creating a reality distortion field can help teams achieve extraordinary results. Chapters 00:00Introduction to Customer Experience and DoorDash's New Policy 05:09The Art of Listening: Self-Assessment and Improvement 09:30Keys to Becoming a Great Listener 14:48The Difference Between Being a Sponge and a Trampoline 20:08Conversation Nevers and Always: Enhancing Listening Skills 22:15Understanding the Ford Concept 23:13The Impact of Call Waiting on Communication 24:41The Importance of Speaking Last in Meetings 29:22The Art of Listening and Its Challenges 38:06Living an Extraordinary Life through Curiosity Links Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

In this episode of the Drop In CEO podcast Steve Harper discusses his journey in creating and fostering powerful, long-lasting relationships. Harper shares his insights into the importance of genuine connections in both personal and professional settings, the concept of the ripple effect in relationship-building, and his experiences that led to writing his book, 'The Ripple Effect: Maximizing the Power of Relationships for Your Life and Business.' Together, Deb and Steve discuss practical strategies for effectively engaging and maintaining relationships, emphasizing the value of continuous effort and authentic interactions. Episode Highlights: 06:02 The Importance of Building Authentic Relationships 08:08 Evaluating and Strengthening Your Network 20:11 Discovering Connection Points 20:50 The Power of Ripple Connection Questions 24:23 The Impact of Small Opportunities 28:02 Networking and Relationship Strategies Steve Harper is a serial entrepreneur, author, speaker, and business strategist known for unlocking the power of authentic connection. Over his 30-year career, he’s built a proven method for cultivating meaningful relationships that drive business success. As CEO of Owner Insite and Facility Insite, he’s woven his signature Ripple Effect philosophy into every aspect of leadership and client service. His book, events, courses, and podcast have sparked a global movement, inspiring individuals and organizations to build deeper, lasting connections. Through 8 Minute Ripple events and Ripple communities, Steve continues to challenge the way we connect—and why it matters. Connect with Steve Harper: Social Handle: @rippleton Company Website: ripplecentral.com For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/See omnystudio.com/listener for privacy information.

On this episode of The Lead On Podcast, Jeff Iorg, president of the SBC Executive Committee, discusses his personal journey to overcome poor listening habits and the practical steps leaders can take to develop active listening skills. He explores common barriers to effective listening, different types of listeners, and shares five actionable practices that have helped him—and can help you—become a more attentive and empathetic communicator.

On this week's episode of the Raising Confident Girls podcast, host Melissa Jones explores the importance of deepening connections with your daughter—especially during the slower, more flexible summer months. With routines shifting and more time together, summer presents the perfect opportunity to build trust, emotional closeness, and lasting memories.Melissa shares five practical and meaningful ways parents can help their daughters feel truly seen, heard, and valued. From asking more thoughtful questions to being fully present in everyday interactions, she emphasizes the power of intentional connection and how small moments can leave a big impact. Tune in to discover:Why summer is an ideal time to strengthen your bond with your daughter.Five simple yet powerful strategies to help your daughter feel emotionally supported.How asking better questions leads to deeper conversations and connection.The art of active listening—and why it matters more than ever.How to balance giving your daughter independence while staying emotionally available.Whether your daughter is entering a new phase of growth or simply navigating everyday ups and downs, this episode is filled with practical encouragement and actionable advice. Melissa reminds parents that showing up with love, presence, and intention—especially in the little things—can nurture your daughter's confidence and sense of self all summer long.Download the Quick Tips PDF of today's episode for future reference.If you know a parent who could benefit from this conversation, share this episode with them! Let's work together to raise the next generation of confident girls.Melissa's Links:• Website • Instagram • Facebook• TikTok• LinkedIn

In this episode of the Drop In CEO podcast Noam Sapiens discusses his journey from a young innovator to his current role, and how EyeQue Corporation is revolutionizing the vision care industry with their innovative technology that allows for home vision tests. The conversation covers Noam's career progression, experiences, and the impact of EyeQue's vision care solutions on society. They also touch on the importance of following one's passion and the challenges of implementing disruptive technologies in healthcare. Episode Highlights: 03:19 Challenges and Triumphs in the Tech Industry 08:59 Joining IQ Corporation: A Perfect Fit 17:15 Innovative Solutions for Vision Care 31:42 The Future of Eye Care Dr. Sapiens started his academic journey at the age of 14. He completed his PhD in Applied Physics from the Hebrew University in Jerusalem. He received multiple awards including the prestigious Eshkol Fellowship, The Romolo Deotto Prize, and the Intel Award for Innovation. Starting in the defense industry while serving the Israeli Defense Forces as an honorary lieutenant, he continued to open his first company, becoming a subject matter expert, serving on multiple ANSI committees. One of the projects he worked on was a system that won the Israeli Defense Award. As a research scientist at KLA-Tencor he introduced new technologies over five generations of metrology tools for the semiconductor industry. Served an integral part of the strategic planning team, steering budgets and resources to research projectswhich significantly contributed to the development of metrology tools. Previously serving as the CTO of another medical device company and being an engineering project manager at Apple also contributed to Dr. Sapiens’ technology innovation leadership.Noam is a father of 3 and enjoys skiing, reading, and innovating (he has an optic lab in his basement). Connect with Noam Sapiens: LinkedIn: https://www.linkedin.com/in/noam-sapiens/ Company Website: www.eyeque.com For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/See omnystudio.com/listener for privacy information.

Thanks to our Partners, App Fueled and Shop BossWhen car count dips and phones go quiet, the first call most shop owners make is to their marketing company. But what if the issue isn't the marketing at all?In this episode, I sit down with Stan Stokes, creator of GuestX, to talk about a problem every shop owner faces but most misunderstand figuring out why leads aren't turning into customers. Stan's been deep in the world of marketing and operations for nearly two decades, and he's built a tool that shines a light on what's really happening between the phone ringing and a car showing up in your bay.We'll dig into topics like lead quality vs. lead conversion, how your service advisors might be unknowingly costing you business, the difference between perceived and actual appointments, and why the phrase “price shopper” might be more excuse than reality.This episode isn't about assigning blame. It's about owning your process, getting real insight, and making the moves that will fill your bays with the right cars and the right customers.Thanks to our Partners, App Fueled and Shop BossThis episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you. Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.comLagniappe (Books, Links, Other Podcasts, etc)Guestx.com Show Notes with TimestampsIntroduction and Sponsor Acknowledgements (00:00:01) Brian introduces the podcast, guest Stan Stokes, and thanks the sponsors.Stan's Marketing Background and Industry Evolution (00:02:12) Stan shares his marketing experience, the shift from traditional to digital, and the importance of operationalizing data.Marketing vs. Operations: Who's Responsible for Slowdowns? (00:04:19) Discussion about the misconception that marketing is always to blame when business slows down.Defining Leads and Conversion Rates (00:08:21) Stan explains the need to redefine "lead," discusses lead-to-customer conversion rates, and the importance of classifying calls.Consumer Behavior and the Myth of Price Shoppers (00:16:42) Explores why callers ask about price, the reality of “price shoppers,” and how service advisors should handle these calls.Common Service Advisor Mistakes on Calls (00:20:02) Analysis of patterns and mistakes service advisors make that cause shops to lose opportunities.Traits of Top Performing Service Advisors (00:27:24) Discussion on inherent and learned traits, comfort with conflict, and what motivates high performers.Right Person, Right Seat: Importance of Fit (00:37:24) The necessity of having the right people in the right roles and taking action when someone is a poor fit.Measuring and Improving Performance with Guest X (00:40:36) How Guest X helps shop owners measure booking rates, arrival rates, and process compliance.Daily Notifications and Actionable Insights (00:45:09) Description of the daily report Guest X sends, enabling proactive follow-up and process improvement.Perceived vs. Actual Appointments (00:48:25) The difference between real and “perceived” appointments, and why clear commitments matter.Controlling the Conversation and Listening Skills...

How do you lead under pressure—when the stakes are higher than ever? Join host Nicole Jansen as she welcomes Jeffrey Sanow—a highly decorated former senior CIA intelligence officer and social skills instructor—for a rare, behind-the-scenes exploration of negotiating, leading, and communicating in the world's most demanding environments. Drawing on decades of experience from covert missions to boardrooms, Jeffrey shares hard-earned lessons in the art of human intelligence (HUMINT), the nuances of managing high achievers, and the subtle balance between respecting authority and staying true to your ethics. In this deeply insightful conversation, Jeffrey unpacks how global adventure shaped his path to the CIA, reveals his philosophy on truly listening as a leader, and discusses the mission-driven culture that makes organizations like the CIA distinct. Along the way, Nicole draws out practical wisdom on empowering teams, navigating mistakes, servant leadership, and recognizing when your people might be working against your goals. Walk away with actionable communication tactics, a fresh appreciation for cultural intelligence, and a peek inside the world of national security leadership. What We Discuss in this Episode What drew Jeffrey Sanow to a career in the CIA, and how did his Peace Corps experiences prepare him? How to check your ego at the door and lead with emotional intelligence. What does “reading the room” really look like in high-stakes negotiations? How do you empower high achievers and foster a culture where it's safe to fail? Practical tactics for spotting sabotage or disengagement within your team The value of servant leadership—at the CIA, in business, and beyond Why authentic listening is the most underrated leadership skill A candid look at the organizational culture and changes at the CIA in recent years Lessons for entrepreneurs and executives from the world of intelligence Key Takeaways Adventure and Service: Curiosity and a drive for adventure led Jeffrey from the Peace Corps to a decorated CIA career—serving not just the U.S. government, but the American people. Tailored Communication: Effective leaders customize their approach to each team member, building individual connections for maximum impact. Reading the Room: Body language, active listening, and subtle cues are vital—aware leaders watch for unspoken signals. Empowerment to Fail: Create space for mistakes—this is where innovation and growth happen, even in high-security settings. Servant Leadership: The best leaders focus on serving and empowering their teams, not on their own power or ego. Ethics vs. Authority: Know the boundary between necessary respect for hierarchy and the imperative to do what's right. Spotting Sabotage: Monitor output, listen to peer feedback, and address disengagement or resistance before it festers. Listening Is a Skill: Listening—truly listening—is learned with practice, and it's the foundation of all great leadership. Organizational Culture: Despite changes in leadership or politics, the mission-driven culture at organizations like the CIA relies on the dedication of its rank-and-file professionals. Universal Lessons: Lessons from the world of intelligence—adaptability, curiosity, respect, and ethics—are directly applicable to business leaders everywhere. Dive into this eye-opening conversation with Jeffrey Sanow and Nicole Jansen to discover how the principles of human intelligence, adaptability, and service can transform your approach to leadership—no matter what arena you play in. Episode Show Notes: https://leadersoftransformation.com/podcast/leadership/538-how-to-lead-in-high-stakes-environments-with-jeffrey-sanow/ Check out our complete library of episodes and other leadership resources here: https://leadersoftransformation.com ________

In this episode of the Drop In CEO podcast Derek Fredrickson, founder of the COO Solution and former COO of Boldheart. Derek brings over 16 years of experience in operational strategy and scaling businesses. Deb and Derek discuss the importance of a strong operational framework for entrepreneurs looking to scale without burnout. Derek shares his journey from Wall Street to business coaching, highlighting critical issues like establishing trust, leveraging systems like EOS, and maintaining work-life boundaries when working with a spouse. Episode Highlights: 02:29 Derek's Journey from Wall Street to Entrepreneurship 04:53 Navigating Personal and Professional Boundaries 11:31 Scaling Businesses Without Burnout 16:29 The Role of Systems and Processes in Business Growth With over 16 years of experience scaling six- and seven-figure businesses—including serving as Chief Operating Officer at Boldheart—Derek Fredrickson knows how to turn operational overwhelm into strategic growth. As the founder of The COO Solution, Derek helps entrepreneurs break free from the daily grind by building the systems, processes, and structure needed to scale sustainably. Acting as a trusted second-in-command, he aligns teams, drives accountability, and ensures smooth execution—so business owners can focus on leading, innovating, and expanding their vision. Derek’s mission is simple: to make growth easier, more efficient, and far less stressful for purpose-driven leaders. Connect with Derek Fredrickson: LinkedIn: https://www.linkedin.com/in/derekfredrickson/ Company Website: thecoosolution.com For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/See omnystudio.com/listener for privacy information.

In this episode of the Drop In CEO podcast Jay Schumann shares his expertise in corporate microbiology, food safety, and quality assurance. The conversation covers Jay's career journey, key leadership lessons, and the importance of being a lifelong learner. Jay emphasizes the value of humility, continuous learning, and investing in people, offering practical advice for both current and aspiring C-Suite leaders. The episode also highlights the significance of aligning with a company's values and the critical role of cultural understanding in achieving professional success. Episode Highlights: 05:31 Climbing the Corporate Ladder at PepsiCo 09:46 Insights on Leadership and People Management 23:53 Defining Lifelong Learning and Wisdom 25:48 Acquiring Knowledge Through Various Methods 29:28 The Role of Humility in Learning and Leadership 36:53 Finding Credible Sources of Information Jay Schuman is a seasoned senior leader in Corporate Food Safety and Microbiology with over 30 years of experience in the food and beverage industry. Known for his high integrity and science-based, practical approach, Jay has led global teams and labs supporting new product innovation, risk mitigation, compliance, and quality assurance for major CPG brands. He excels at designing and implementing microbial food safety programs, harmonizing standards across regions, and fostering GFSI-compliant food safety cultures. A trusted people leader and strategic thinker, Jay is passionate about cross-functional collaboration, continuous improvement, and building strong, values-driven teams that drive business results. Connect with Jay Schuman: LinkedIn: www.linkedin.com/in/jay-schuman For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/See omnystudio.com/listener for privacy information.

How is the most powerful leadership skill also the most neglected — contributing to disengagement costing organizations an estimated 8.8 trillion dollars a year? In this compelling episode of the Aspire to Inspire Podcast, globally renowned speaker and TED Talk legend Julian Treasure joins host Lottie Bazley to unpack the invisible influence of sound on our work, behavior, and communication. From the neuroscience of noise to the business cost of disengagement, Julian explains why failing to really listen could be your organization's most expensive mistake. Julian shares insights from his new book Sound Affects and explains how sound shapes our biology, cognition, emotions, and behavior — often without us noticing. Whether you're designing a workplace, leading a team, or just trying to be heard, this episode delivers powerful strategies to elevate your voice and deepen your impact. With tips on improving vocal presence, embracing silence, and becoming a more conscious communicator, this conversation is your wake-up call to start listening with intention.

In this episode of the Working Women Mentor Podcast, we sit down with Kristen Nolan, Senior Client Account Manager at Interview Valet, military spouse, and mother of three, who brings heart, humor, and hard-earned wisdom to the mic. Kristen takes us behind the scenes of a life shaped by movement—literally and figuratively. From constant relocations to growing roots in new communities, she shares how connection, mentorship, and resilience became her anchors.Whether you're leading a team, launching a business, growing your personal brand, or simply navigating change, this episode delivers rich, relatable insights. Learn how to build meaningful relationships, improve your listening skills, and show up with authenticity—even when you're starting over. Kristen also unpacks what makes a great podcast guest, how to overcome fear with preparation, and why niche audiences matter more than numbers.This conversation is a must-listen for anyone ready to grow their influence, build their community, and lead with intention—no matter the industry.Guest Links & Additional Episode Mentions:Website: https://interviewvalet.com/LinkedIn: https://www.linkedin.com/in/kristenbnolan/ Want to be a guest? If you have a mentor moment that could inspire someone else DM us GUEST on Instagram, or Apply to be a guest here: https://www.ranialfers.com/apply-to-be-a-guest/Connect with our community on: https://www.instagram.com/workingwomenmentor/

In this episode of the Drop In CEO podcast Marcel Schwantes, a seasoned executive coach and speaker, shares his transformative journey from experiencing a toxic work environment to advocating for a humane workplace grounded in principles of love and care. He discusses the hidden costs of toxic leadership, the importance of embedding core values in business operations, and introduces his 'love in action' framework for leadership. Through real-world examples and actionable advice, Marcel offers insights on building trust, promoting psychological safety, and enhancing employee engagement. This episode is a must-listen for C-suite leaders and aspiring executives who aim to foster a thriving, human-centered work culture. Episode Highlights: 04:02 The Impact of Toxic Leadership 06:09 Discovering Humane Leadership 16:43 The Love in Action Framework 21:51 Addressing Quiet Quitting and Psychological Safety Marcel Schwantes is a speaker, author, acclaimed executive coach, and an Inc. Magazine Contributing Editor with a global following. Marcel delivers presentations, workshops, courses, and coaching programs about the human side of business and how cultures of care, connection, and belonging power companies to thrive and outperform the competition. Marcel hosts the popular "Love in Action" podcast, heard in over 160 countries. Connect with Marcel Schwantes: LinkedIn: linkedin.com/in/marcelschwantes/ Company Website: marcelschwantes.substack.com/ For more insights, engage with all my podcasts at: https://dropinceo.com/podcast/See omnystudio.com/listener for privacy information.

In this episode of the Drop In CEO podcast Eric Allen, the Chief Sales Officer for Balance Aesthetics and Wellness, shares his journey from humble beginnings at Mitsubishi Motors to becoming a seasoned C-Suite leader. He discusses the essence of strategic planning, execution, and sticking to goals, emphasizing the importance of understanding business processes from the ground up. Eric also touches on the personal values instilled in him by his single mother, his passion for chess, and the significance of fostering original leadership. Tune in to gain valuable leadership insights from Eric's experiences and thought-provoking perspectives. Episode Highlights: 04:19 The Importance of Ground-Level Experience 09:34 From Tactical Expert to Strategic Leader 17:00 Eric's Success Formula for Excellence 21:17 Eric’s insights on Chess, Community, and Calm Eric Allen is a dynamic business leader known for driving rapid growth through operational excellence and visionary leadership. Beginning his career at Mitsubishi Motors, Eric honed his expertise in Lean management and has since led teams at Astral Brands, Jimerson Enterprises, and Balanced Aesthetics + Wellness. As a COO, he champions execution, team collaboration, and customer-centric innovation. Eric thrives on coaching others to exceed expectations and embraces technology to unlock new revenue opportunities and improve efficiency. His leadership style inspires high performance in fast-paced environments. Eric brings deep expertise in business development, operations, strategy, and scalable growth solutions. Connect with Eric Allen: LinkedIn: www.linkedin.com/in/eric-allen-mba-93270174 Company Website: balancedaestheticsmedspa.com For More Insights from The Drop In CEO:

In this episode of the Drop In CEO podcast Adam Malone, leadership consultant, discusses the importance of trust dynamics within teams, leadership challenges in scaling organizations, and Malone's transition from corporate leadership to consulting. With a focus on empathy, authenticity, and performance, Malone emphasizes the significance of developing a fabric of trust to navigate challenges and drive organizational success. This episode provides valuable insights for C-Suite leaders and growing businesses on enhancing leadership capabilities, managing global teams, and fostering trust within teams. Episode Highlights: 03:29 The Importance of Trust in Leadership 06:26 Transitioning from Technical to Leadership Roles 13:06 Building Trust Across Time Zones 21:55 Empathy and Authenticity in Leadership Adam Malone is a leadership coach and consultant with a mission to help high-performing leaders build resilient, cohesive teams. After a 20-year corporate career—including 17 years rising from analyst to VP at a Fortune 500 company—he left in 2024 to focus on what truly matters: sustained high performance. Adam works with leadership teams and mid-level managers to identify hidden barriers to success, unlocking the grit, tenacity, and resilience needed to thrive under pressure. His approach goes beyond traditional leadership training, equipping organizations to cultivate strong, sustainable cultures built to last—no matter what challenges arise. Connect with Adam Malone: Linkedin: https://www.linkedin.com/in/adam-malone-a9100ba/ For More Insights from The Drop In CEO:

“We ended up forming a new string orchestra at the high school, and I led every rehearsal and conducted every concert. I remember the very first day. I looked at my teacher and said, ‘how do you start them? Do I breathe?' I tried something, and it didn't work. Then I did the sniff, and everyone came in. Now I teach conducting, and what I want to give the students is a sandbox where they can make mistakes and figure out what works for them.”Conductor Albert Pinsonneault is the Associate Director of Choral Studies at the University of Wisconsin, where he teaches choir, conducting, and the graduate choral literature seminar. He is also founder and artistic director of the Madison Choral Project, a 24-voice professional chamber choir based in Madison, Wisconsin. A fierce advocate for new music, he has commissioned and premiered dozens of new works for choir. He received second place in the American Prize for Professional Choirs in 2020, performed at Midwestern ACDA Regional conferences (2018, 2020), presented at ACDA National in 2017, and headlined the Iowa Choral Directors Association state conference in 2024. His booklet Choral Intonation is published through Graphite and in active use at over 150 high schools, universities, churches, and community choruses.Dr. Pinsonneault was Director of Choral Activities at the University of St. Thomas in St. Paul, Minnesota where he oversaw a large undergraduate choral program involving 200 student musicians, a nationally televised Christmas program, and a history of international travel. From 2015-2019 he was Associate Director of Choral Organizations at Northwestern University in Evanston, IL, where he helped administer a distinguished doctoral program in choral conducting, led two choirs, taught the graduate choral literature sequence, and served on dissertation committees.A native of Minnesota, Dr. Pinsonneault attended St. Olaf College (BM Piano Performance) and the University of Minnesota (MM Choral Conducting) before completing his studies at the University of Cincinnati College-Conservatory of Music (DMA Choral Conducting, minor in Music Theory).To get in touch with Bert, you can e-mail him at bert.pinsonneault@wisc.edu.Email choirfampodcast@gmail.com to contact our hosts.Podcast music from Podcast.coPhoto in episode artwork by Trace Hudson

In this episode of the Drop In CEO podcast Erika Yocom shares her experiences transitioning from a VA to a business partner and eventually the CEO of Audivita Studios. She discusses the importance of high-quality audio production, the role of AI in the industry, and maintaining authenticity and transparency as key leadership traits. This episode provides valuable insights for C-Suite leaders on navigating business challenges, leveraging technology, and fostering a positive work environment. Episode Highlights: 04:48 The Growth and Success of Audivita Studios 07:48 Challenges and Learnings as a CEO 16:18 The Future Vision for Audivita Studios Erika Yocom is the Chief Executive Officer of Audivita Studios, where she blends strategic vision with operational excellence to lead a team dedicated to crafting exceptional audio experiences. With a rich background spanning corporate leadership and entrepreneurship, she brings deep expertise in operations, business development, and team building. Erica thrives where creativity meets strategy, ensuring Audivita stays at the forefront of the audio entertainment industry. Under her leadership, the studio produces compelling audiobooks and podcasts that inspire and engage audiences worldwide. Passionate about storytelling and innovation, Erica is committed to empowering teams and connecting voices to the world through audio. Connect with Erika Yocom: Company Website: audivita.com Linkedin: https://www.linkedin.com/in/mischaz/ For More Insights from The Drop In CEO:

In this episode of the Drop In CEO podcast Mischa Zvegintzov, the Chief Influence Officer of the Influence Army and host of the Table Rush Talk Show. Mischa shares his riveting journey from being a successful home loan officer to retiring and eventually founding a business that helps heart-centric entrepreneurs amplify their influence through podcast guest appearances. The discussion delves deep into Mischa's identity crisis, his path to self-discovery through yoga and meditation, and how he ultimately found joy and purpose in guiding others to build their brands and connect with wider audiences. This episode is a treasure trove of insights for anyone looking to reinvent themselves and transition into a purpose-driven career. Episode Highlights: 02:29 Mischa's Sales Journey and Burnout 04:33 Reinventing Life: From Sales to Yoga 17:07 Finding Purpose and Reclaiming Identity 19:05 The Journey to Big Stages 20:06 Embracing the Process 20:52 Testing and Trying New Ventures 21:39 The Testimonial Guy 24:08 Pivoting to Podcast Guesting 25:35 Building the Influence Army Mischa Zvegintzov is a digital marketing strategist and influence builder, empowering heart-centered entrepreneurs to amplify their message, grow their authority, and increase their impact—without wasting money on ads. With 20 years of experience in old-school sales and over 1.5 billion dollars in loans funded, Mischa blends proven tactics with modern digital tools to help entrepreneurs rise. After a self-imposed break to raise his sons and teach yoga, he’s back with his signature superpower: building influence. As founder of The Influence Army and host of the top 1.5% “Table Rush Talk Show,” Mischa is on a mission to help others be seen and heard. Connect with Mischa Zvegintzov: Company Website: https://www.influencetour.com Linkedin: https://www.linkedin.com/in/mischaz/ Facebook: https://www.facebook.com/MrMischa/ For More Insights from The Drop In CEO:

In this episode of the Drop In CEO podcast Ryan Carey, CEO of BetterOn, a company that helps leaders build authentic video presence. Ryan shares his journey from being on YouTube's early team to founding BetterOn, emphasizing the importance of self-awareness and authentic connection in leadership. He discusses the transformative power of video presence and how it can enhance professional influence and personal confidence. Deb and Ryan also delve into the process of self-reflection, the psychological impact of seeing oneself on camera, and the broader implications for corporate and personal growth. This insightful conversation offers valuable guidance for C-Suite leaders and entrepreneurs looking to elevate their communication skills and connect more effectively with their audiences. Episode Highlights: 02:44 Ryan's Journey with YouTube 05:00 The Birth of BetterOn 07:10 The Power of Authentic Presence 11:17 Transformative Client Stories 22:24 The Importance of Professional Presence Ryan Carey is the CEO behind BetterOn, a company dedicated to helping leaders and professionals build authentic presence on video, in person, and across workplaces. A pioneer in the video space, he was one of YouTube’s earliest team members, witnessing firsthand the platform’s explosive growth and transformative power. After his own journey as a YouTube content creator, Ryan launched BetterOn in 2014, combining his unique insights into video with a mission to elevate workplace communication. Forward thinking companies like Google, IBM, Deloitte, and Red Hat use BetterOn to invest in their high potential people. Connect with Ryan Carey: Company Website: www.betteron.com Ryan’s Linkedin: https://www.linkedin.com/in/ryancarey/ For More Insights from The Drop In CEO:

In this episode, we dive into the journey of Dayna Adelman, who shares candid lessons from being the youngest—and often only—woman in the room while building her global communications career. We explore the transformative power of listening, self-awareness, and storytelling in unlocking confidence, earning credibility, and fostering meaningful connection across cultures and industries. Unpacking the importance of intentional preparation, feedback, and reflection, we uncover actionable strategies for navigating challenges and seizing opportunities at any stage of our careers.Timestamps: (00:00) - Introducing Dayna Adelman(07:49) - Lessons Learned in Communication(13:11) - Learning Self-Awareness Through Feedback(17:39) - Seek Direct Mentors for Growth(26:07) - Balancing Confidence and Listening Skills(29:55) - Navigating Language and Cultural Nuances(35:29) - Thriving in Male-Dominated Industries(41:13) - Overcoming Resistance Through Storytelling(44:57) - Evolve or Become Obsolete(49:51) - Effective Listening in Cross-Cultural Teams(57:59) - Finding Trust in New Environments(01:00:02) - The Power of Self-ReflectionLinks and Resources:Dayna Adelman | LinkedInDayna AdelmanThe Youngest One in the Room: Adelman, DaynaSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

How victim, villain, and helpless stories sabotage our most important conversations.The hardest conversations aren't just about what you say to the other person. According to Joseph Grenny, critical conversations begin with the stories that you tell yourself.As a leading expert on business performance and communication, and a New York Times bestselling co-author of Crucial Conversations, Grenny explains that navigating high-stakes communication starts by examining the internal narratives we bring into these situations. “You and I use three consistent types of stories in these moments that don't serve us well,” he says: Victim stories (emphasizing our innocence), villain stories (demonizing the other person), and helpless stories (justifying our poor responses). "Those three kinds of stories are what amp up our emotions and justify us in our unhealthy responses," he says.In this episode of Think Fast, Talk Smart, Grenny joins Matt Abrahams to share practical strategies for mastering difficult conversations through what he calls "TLC" — truth, love, and competence. From recognizing your motives during conflict to accepting your role in creating it, he offers tools for staying focused on what you really want rather than getting hijacked by short-term emotional impulses.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium Episode Reference Links:Joseph GrennyJoseph's Book: Crucial Conversations  Ep.105 Radical Candor: The Communication Shift That Can Transform Your CareerEp.148 Conviction and Compassion: How to Have Hard Conversations  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:16) - Influence & Why It Matters (04:15) - Truth & Love: The Foundation of Accountability (06:35) - Showing You Care & Respect Others (08:19) - Recognizing Motives in High-Stakes Moment (14:13) - Managing Emotions in Crucial Conversations (20:08) - The Final Three Questions (25:24) - Conclusion    ********This episode is sponsored by Grammarly. Let Grammarly take the busywork off your plate so you can focus on high-impact work. Download Grammarly for free today Become a Faster Smarter Supporter by joining TFTS Premium.   

In this episode of the Drop In CEO podcast Ted Santos, a leadership disruptor and creator of the Disruptive Leadership Model, discusses strategies for fostering breakthrough growth in organizations. Ted shares his unique approach to advising CEOs, which includes creating problems to generate new solutions, transforming corporate cultures, and identifying untapped markets. He also delves into the personal and professional impact of effectively managing chaos and uncertainty, using examples from his extensive career. Episode Highlights: 09:30 Creating Breakthroughs and Disruptive Strategies 13:49 Challenges in Scaling and Integration 17:39 Transforming Mindsets and Organizational Structures 22:57 The Hidden Costs of Employee Turnover 23:47 The Value of Training and Development 35:27 The Impact of Personal Issues on Workplace Productivity Ted Santos is a leadership disruptor who helps CEOs, executives, and entrepreneurs transform chaos into their greatest advantage. As the creator of the Disruptive Leadership Model, he teaches leaders to stop solving problems—and start creating the right ones to fuel innovation and exponential growth. His bold strategies have doubled productivity, shattered growth ceilings, and turned struggling companies into industry leaders. Ted is also the author of Here’s Why You Can’t Find Love, which links personal struggles to lost business performance. Through every talk, training, and transformation, Ted helps high-achievers think bigger, move faster, and lead with radical clarity. Connect with Ted Santos: Company Website: www.turnaroundip.com Ted’s Linkedin: linkedin.com/in/ted-santos-ab0107 For More Insights from The Drop In CEO:

Have you ever asked yourself: "Am I truly supporting my child's unique passions, or just steering them?" "How can I foster real self-confidence and creativity in my kids?" "Is our family calendar too jam-packed to allow for true connection?" If these questions resonate, today's conversation offers a heartwarming and insightful perspective on what children truly need from their fathers. Larry Hagner welcomes the dynamic mother-daughter duo, bestselling author Kelly Corrigan and her daughter, Claire Corrigan Lichty. While not dads themselves, their lived experiences as loving daughters and keen family observers bring a fresh, invaluable perspective to fatherhood that every dad needs to hear. Kelly shares heartfelt stories of her powerful relationship with her father, George Corrigan, whose unwavering support and willingness to let her "lead" fundamentally shaped her self-confidence and creativity. Become the best husband and leader you can: bit.ly/deamarriageyoutube In this candid conversation, we dig into: The profound impact of a father's unwavering support and the courage to "follow your child's lead." The importance of nurturing a child's unique interests and fostering their authentic self, rather than trying to mold them. The surprising magic of simple, unstructured moments and their role in building resilience, joy, and lifelong self-soothing skills. The hidden pitfalls of overscheduling kids and how it can hinder genuine connection and development. Valuable lessons from their new children's book, Marianne The Maker, on helping kids discover and express who they really are. This episode is packed with wisdom, warmth, and actionable takeaways for fathers struggling with busy schedules or simply searching for new ways to deeply support their kids' passions. www.thedadedge.com/friday210 www.thedadedge.com/alliance www.mariannethemaker.com/tour www.mariannethemaker.com/about-us

In this episode of the Drop In CEO podcast Ben Yost, the newly appointed CEO of Yost Foods Inc. discusses the importance of family values in the business, and how Yost Foods addresses client needs with agile, customized solutions. Ben shares insights on maintaining a strong company culture, managing a family business, and the company's commitment to community service. Episode Highlights: 02:00 Ben Yost's Journey in the Family Business 05:52 The Origin Story of Yost Foods 09:22 Navigating Challenges and Celebrating Successes 15:48 The Importance of Company Culture and Community Service Ben Yost is the General Manager of Yost Foods, where he leads with an accountability-driven leadership style. Focusing on empowering his team, he prioritizes ability and accountability over previous experience or education. Ben’s leadership philosophy emphasizes pushing decisions as far down as possible while maintaining clear expectations. His commitment to a team-oriented approach has shaped Yost Foods' culture, where collaboration, not individual stardom, drives success. With a focus on community impact and service-minded values, Ben is dedicated to ensuring the company's growth while honoring its legacy. Balancing family, business, and personal growth, he continues to reflect on his journey and leadership choices. Connect with Ben Yost: Company Website: www.yostfoods.com Ben’s Linkedin: https://www.linkedin.com/in/ben-yost-58015232/ For More Insights from The Drop In CEO:

The Art of Constructive Conversations in Pediatric Care with Sim CoutierIn this episode of The Pediatric Lounge, the hosts are joined by Sim Coutier from Kindred Skills to discuss the power and importance of constructive conversations in pediatric practice. Highlighting the nuances and challenges of effective communication, particularly in situations involving vaccine hesitancy and other crucial health decisions, Sim shares strategies for fostering trust and understanding through curiosity, active listening, and asking thoughtful questions. The conversation also covers the impact of the current socio-political climate on patient interactions and offers practical insights for developing more effective communication skills in clinical settings.00:00 Introduction to The Pediatric Lounge00:29 Editorial: The Importance of Constructive Conversations00:37 Guest Introduction: Sim Coutier from Kindred01:37 The Art of Constructive Conversations02:02 Casual Catch-Up with Sim03:49 Sim's Experience in Detroit and Medical Conferences05:07 Sim's Daughter's Medical Journey07:56 Defining Constructive Conversations09:55 Challenges in Constructive Conversations15:28 Handling Vaccine Hesitancy32:35 Building Trust Through Curiosity38:10 Transactional vs. Constructive Conversations39:28 Flu Vaccine Conversations39:39 Transactional Communication Issues39:54 Leadership and Communication Failures40:57 Escalating Conflicts in Pediatric Care41:57 Fear and Assumptions in Medical Conversations43:27 Constructive Conversations and Building Relationships45:33 Challenges in Pediatric Consultations48:53 Understanding and Addressing Parental Concerns50:24 The Importance of Curiosity in Conversations59:39 Practical Examples and Solutions01:10:29 Final Thoughts and SummarySupport the show

In this episode of the Drop In CEO podcast, Tony Morales, Vice Chairman of N2Growth discusses how he’s helping C-Suite leaders and organizations grow, and the unique coaching strategies employed by their firm. Tony provides insights into the major trends in executive coaching, reflects on lessons from his career, and emphasizes the importance of focusing on people to achieve sustainable business success. Episode Highlights: 02:53 The Importance of Coaching and Leadership Development 13:53 Lessons Learned from Current Coaching Trends 15:49 The Role of Emotional Condition in Success Tony Morales is the Vice Chairman of N2Growth and a leadership advisor to CEOs and their Boards of Directors. Recognized by Fortune, Forbes, Business Insider, and other leading publications for his expertise, Tony is also a Lecturer in the Undergraduate Division and an Observer-Coach in the Aresty Institute of Executive Education at the Wharton School of the University of Pennsylvania.Prior to joining N2Growth, Tony co-founded a technology-enabled services business that grew from idea to $200,000,000 exit in four and a half years. Tony was the youngest-ever member of YPO at the time of his joining.Tony holds a bachelor’s degree in philosophy, politics, and economics, a master’s degree in anthropology, and graduate credentials in neuroscience from the University of Pennsylvania. Tony is generally interested in helping individuals, organizations, and economies flourish. Connect with Tony Morales: Company Website: www.n2growth.com Company Linkedin: https://www.linkedin.com/company/n2growthTony’s LinkedIn: https://www.linkedin.com/in/tony-morales/ For More Insights from The Drop In CEO:

In this episode of the Drop In CEO podcast, Ashley Rudolph discusses the challenges and strategies for high-achieving executives, founders, and industry leaders. Ashley shares her personal backstory, her journey into coaching after a successful career in the tech and startup world, and the significance of self-awareness and external support in career growth. Deb and Ashley also cover the importance of strategic thinking, handling corporate uncertainty, and advocating for personal development within an organization. Listeners are encouraged to reach out for personalized coaching to overcome their own leadership challenges. Episode Highlights: 04:39 Challenges Faced by Next Gen Executives 08:26 The Importance of Coaching and Mentorship 13:21 Ashley Rudolph's Entrepreneurial Journey 18:56 Navigating Uncertainty and Control 20:06 Client Success Stories Ashley Rudolph is a leadership coach and business strategist who helps high-achieving executives, founders, and industry leaders navigate career growth and leadership transitions. With clients including A24, Disney, Harvard, IDEO, and Citi, Ashley provides high-end experiences like coaching, workshops, and advisory services to empower leaders with clarity, confidence, and strategy. Known for her results-driven approach, Ashley has guided senior leaders through career shifts, built high-performing organizations, and helped executives step into leadership roles with conviction. Her insights have been featured in Inc., U.S. News, and The New York Post. Ashley's personal journey from tech VP to coach fuels her passion for empowering others to redefine their potential. Connect with Ashley Rudolph: Company Website: www.workwithashleyr.com Linkedin: www.linkedin.com/in/ashleyrudolph For More Insights from The Drop In CEO:

Unlock your parenting potential! Start here: https://drlindsayemmerson.com/workshop Tired of asking your child to do the same thing repeatedly? In this video, I'll share three proven strategies to transform your child into a "first-time listener" - even those with attention challenges. Whether it's putting away shoes, cleaning their room, or starting homework, these simple techniques will help your child focus on your requests immediately. End the frustration of repeating yourself and maintain your cool with these psychology-backed methods that actually work. New to my podcast?  If you want to take the stress, frustration, and overwhelm out of parenting by learning how to promote better behavior in your child, you're in the right place.  I'm a clinical psychologist and Mom of 4, and I share the psychology-based strategies that I use to parent with intention and confidence. I help parents move from feeling exhausted and at wit's end, losing their cool, yelling, and wishing parenting was easier, to feeling calm and confident, effectively managing any challenging parenting situation, and actually enjoying time spent with their kids. The practical positive discipline tools I teach based on my 5 C's parenting framework can get you there. ------------------------------------------- Let's connect! Instagram: https://www.instagram.com/drlindsayemmerson TikTok: https://www.tiktok.com/@drlindsayemmerson Facebook: https://www.facebook.com/@drlindsayemmerson ------------------------------------------- Disclaimer: The advice provided on my channel is different from therapy and does not substitute for professional psychological treatment or other types of professional advice or intervention.  Never disregard the advice of a medical professional or postpone seeking professional medical advice related to anything you hear on this channel.   If you or your child have concerns or need further parenting or personal support, please contact a physician or other qualified local health professional.

In this episode of Productivity Smarts, host Gerald J. Leonard sits down with seasoned psychotherapist and author Steven Melman, who brings over 40 years of experience in the mental health world. Their conversation dives into what it really takes to stay productive, grounded, and emotionally resilient—especially for those in helping professions like therapy, coaching, and consulting. Steven shares insights from his book, Guidance for New Clinicians in a Chaotic World: How to Practice Your Craft While Preserving Your Traditional Values. Whether you're just starting out or have years under your belt, you'll find plenty of practical advice on setting boundaries, avoiding burnout, and even using humor as a powerful tool in your work. Gerald and Steven get real about the challenges clinicians face today—from the mental health impact of marijuana legalization to the importance of mentally “clocking in and out.” They also talk about the “goal wheel,” a tool for setting and tracking goals across all areas of life, and how self-discipline plays a key role in staying on track. If you're a clinician, coach, or just someone who wants to align your purpose with your productivity, you'll walk away from this episode with fresh perspective, useful tips, and a renewed sense of direction. Tune in and learn how staying true to your values might just be your most powerful productivity hack. What We Discuss [00:02:01] Meet Steven Melman: Clinician, author, mentor [00:03:59] How to stay present with clients—and leave work at work [00:06:24] The discipline of mentally “clocking out” and honoring personal time [00:08:11] Tackling procrastination: Use reward-based to-do lists [00:10:38] Creating a goal wheel for a balanced life [00:13:43] Early career productivity traps and how to avoid them [00:20:08] Listening over leading: A therapist's most powerful tool [00:22:07] The impact of mindful communication in therapy and marriage [00:24:52] Why humor isn't just a bonus—it's a strategy [00:26:58] The future of mental health: Staying productive while staying true [00:32:48] Where to find Steven's book and work Notable Quotes [00:05:54] “When you leave work, you have to mentally clock out. Otherwise, you're cheating your family and yourself.” — Steven Melman [00:10:38] “We're implementing self-discipline, overcoming procrastination, and being productive by reviewing our day and planning for tomorrow.” — Steven Melman [00:22:07] “You don't learn anything when you're the one doing all the talking. Truly listen and summarize what you hear.” — Steven Melman [00:24:52] “I take my work seriously—but I use humor to create connection and release tension.” — Steven Melman Our Guest Steven Melman is a licensed psychotherapist, author, and mentor with four decades of clinical experience. His latest book, Guidance for New Clinicians in a Chaotic World, serves as a practical and principled guide for new therapists looking to succeed without sacrificing their personal or spiritual values. Resources Steven Melman Website - https://stevenmelmanpsychotherapist.com/ Email - stevenmelman@yahoo.com LinkedIn - https://www.linkedin.com/in/steven-melman Book - Guidance for New Clinicians in a Chaotic World   Productivity Smarts Podcast Website - productivitysmartspodcast.com   Gerald J. Leonard Website - geraldjleonard.com Turnberry Premiere website - turnberrypremiere.com Scheduler - vcita.com/v/geraldjleonard   Kiva is a loan, not a donation, allowing you to cycle your money and create a personal impact worldwide. https://www.kiva.org/lender/topmindshelpingtopminds

What's one skill every communicator should prioritize? Active listening. Jacqueline Long, President of Evins Communications, highlights how this powerful skill enhances storytelling and strengthens relationships. She offers practical advice to help communicators at any level sharpen their listening skills and create more meaningful connections.

In this episode of the Drop In CEO podcast, Thom Singer, CEO of the Austin Technology Council. Tom shares his journey from sales and marketing to becoming a keynote speaker and author. He emphasizes the value of building strong relationships and the role of human interaction in navigating today's AI-driven world. Through personal anecdotes and professional insights, Thom illustrates how connections and community can propel career success and business growth, especially for C-Suite leaders. Episode Highlights: 03:48 Navigating Career Transitions and Challenges 05:02 Balancing Multiple Roles and Family Life 08:51 The Importance of Networking and Building Relationships 20:07 The Human Side of Business Thom Singer is the CEO of the Austin Technology Council and a dynamic keynote speaker who specializes in the power of relationships, trust, and accountability in business. With over a decade of experience, Thom has energized more than 1,000 audiences through high-energy, action-driven presentations. Known as “The Conference Catalyst,” he fosters lasting connections before, during, and after his talks. A Certified Speaking Professional (CSP), Thom is also the author of 12 books and host of the Making Waves At C-Level podcast, where he interviews top business leaders. He lives in Austin, Texas, with his wife and two daughters. Connect with Thom Singer: Company Website: Https://thomsinger.com Linkedin: LinkedIn.com/in/thomsinger For More Insights from The Drop In CEO:

Send us a textSupport the showBreakfast With Tiffany Show Official Facebook Page ~ https://www.facebook.com/breakfastwithtiffanyshow Tiffany's Instagram Account ~ https://www.instagram.com/tiffanyrossdaleofficial/ Breakfast With Tiffany Show Youtube Channel ~ https://bit.ly/3vIVzhE Breakfast With Tiffany Show Official Page ~ https://www.tiffanyrossdale.com/podcast For questions, requests, collaborations and comments, feel free to reach us via our e-mail ~ breakfastwithtiffanyshow@outlook.com SUBSCRIBE and SUPPORT us here ~ https://www.buzzsprout.com/1187534/supporters/new

In this episode of the Drop In CEO podcast, Bill Bresser discusses extensive journey from volunteer to CEO, the organization's mission and services, and the impact they have on the youth in their community. Bill shares inspirational stories of transformation, challenges faced, and the importance of fundraising and storytelling in nonprofit work. The episode also highlights opportunities for community involvement and volunteerism, as well as the future vision for the organization's Youth Workforce Development Center. Episode Highlights: 07:25 Fundraising and Storytelling 08:57 Heartwarming Success Stories 16:41 Volunteer Opportunities and Community Involvement 20:04 Youth Workforce Development Center William (Bill) Bresser is the CEO of the Boys & Girls Clubs of Greater Cincinnati, where he leads an organization serving over 2,500 youth annually. A University of Cincinnati graduate, Bill began as a volunteer in 2003 and rose through the ranks to become CEO in 2018. Over two decades, he’s held roles from Education Director to VP of Operations, shaping programs and managing millions in grants. He holds multiple leadership certifications and serves on several boards, including the Ohio Alliance of Boys & Girls Clubs. Bill lives in Cincinnati with his wife Bethany and son Will, who inspires his dedication daily. Connect with Bill Bresser: Company Website: www.bgcgc.org Linkedin: https://www.facebook.com/thecincyclub For More Insights from The Drop In CEO:

In this insightful episode of the Leadership Sandbox, Tammy J. Bond explores the evolving generational landscape in today's workplaces. She delves into the communication challenges between Boomers, Gen Xers, Millennials, and Gen Z, and emphasizes the importance of understanding diverse communication styles. Tammy underscores the need for leaders to foster inclusive environments where all voices are valued, highlighting strategies to bridge generational divides, enhance collaboration, and address the silence that can impede innovation. Whether you're a leader or team member, learn how effective listening, feedback, and cultural modeling can transform team dynamics. KEY TAKEAWAYS Millennials and Gen Z are not fragile—they're frustrated by communication gaps.  A generational translation gap makes understanding each other's perspectives essential.  Leaders need to listen differently to retain and engage talent.  Silencing younger team members leads to disengagement and missed opportunities.  Respectful communication involves challenging assumptions with care.  Most conflicts stem from miscommunication rather than personality clashes.  Building a translation bridge enhances team cohesion and productivity.  Feedback should be a two-way process—encouraging open dialogue.  Timing and tone are critical components of effective communication.  Organizational culture is shaped by leadership's actions and modeling, not just words. Tune in for actionable insights to elevate your leadership and improve team dynamics across generations! Listen or watch here: https://www.bondgroupenterprises.com/podcast CHAPTERS 00:00 – Introduction to the Leadership Sandbox 02:02 – Generational Perspectives in the Workplace 10:14 – Understanding Communication Styles 16:03 – Building a Translation Bridge 23:24 – Decoding Silence and Misunderstandings

Leaders need to pay very careful attention not to disregard the signals others are sending them. Watch this video clip.  Check out the full conversation Greg and I had about blind spots. Check out my blog, my other podcasts, my books, and so much more at http://linktr.ee/craigtowens  ►► Would you please prayerfully consider supporting this ministry? My Patreon supporters get behind-the-scenes access to exclusive materials. ◀︎◀︎

In this episode of the Drop In CEO podcast, Dean Isaacs discusses how he helps B2B businesses achieve strategic growth and profitability. Dean shares his journey from corporate roles to becoming a fractional executive and launching the Fractional Launchpad, a group coaching program for fractionals. He emphasizes the importance of intentional networking and aligning business strategy with sales and marketing efforts. They also explore Dean's new initiative, the Fractional Collective, which aims to build a supportive community for fractionals and consultants. Episode Highlights: 04:34 Networking Strategies for Business Growth 09:09 Aligning Sales and Marketing for Success 12:24 The Rise of Fractional Executives 18:24 The Fractional Launchpad and Collective Dean Isaacs is the founder of Vantage Group, a sales and marketing strategy firm dedicated to helping B2B businesses achieve strategic revenue growth and profitability. With over two decades of experience, Dean has advised hundreds of companies and served in numerous fractional Chief Revenue Officer (CRO) and Chief Marketing Officer (CMO) roles, bringing a results-driven approach to leadership and business growth.Beyond his work with B2B companies, Dean is a trusted coach and mentor to fractional executives. Through his group coaching program, the Fractional Launchpad, he empowers fractional leaders to confidently launch and scale their businesses, leveraging his expertise to help them thrive in the evolving fractional space. Connect with Dean Isaacs: Company Website: https://www.thevantagegrp.com/ Linkedin: https://www.linkedin.com/in/deanisaacs/ For More Insights from The Drop In CEO:

In this episode of the Drop In CEO podcast, Ginger King, an award-winning cosmetic chemist and founder of Grace Kingdom Beauty, discusses her extensive experience in the beauty industry, including her transition from electronics to cosmetics and her passion for helping beauty entrepreneurs develop their brands. Ginger shares insights into the importance of trademarks, customer relevance, and the role of neuro-cosmetics. The episode also highlights Ginger's mission to enhance confidence through beauty products and her commitment to supporting entrepreneurs in achieving their dreams. Episode Highlights: 03:39 The Importance of Patents and Trademarks 07:20 Empowering Entrepreneurs in the Beauty Space 15:06 The Science of Neuro Cosmetics Ginger King is an award-winning cosmetic chemist and the founder of Grace Kingdom Beauty a cosmetic product development firm in New Jersey specializing in creating beauty brand from concept to launch including formulation. Ginger holds multiple patents and awards in beauty and prides herself on being Allure magazine’s Beauty Judge for Breakthrough Products since 2017, Yahoo’s Diversity In Beauty Award Judge 2018, Beauty Packaging Award Judge 2019, and New Beauty Magazine Brain Trust since 2020 and Iconic Fragrance Judge for Elle Magazine 2023, Iconic Skin Product Judge for Shape Magazine 2023 and NEXT Beauty Award Judge for Beauty Matter since 2023. In addition to consulting, Ginger’s latest venture is FanLoveBeauty a clean vegan beauty brand inspired by mentor Daymond John of Shark Tank to take care of entrepreneurs’ appearance so they can keep crushing on their goals. She has been quoted by over 40 beauty magazines including Allure, Self, Marie Claire, Harpers Bazaar, Shape, Vogue, Oprah, WWD, and Women’s Health. She has been the keynote speaker for brand launches and has spoken at various s trade conferences on product development and innovation. Ginger is also a regular TV beauty segment contributor on Good Day Sacramento. She's most recently named the Queen of Cosmetic Chemistry by Elle and appeared on Forbes and Success magazine as well as becoming a certified 10X business coach partnering with business mogul Grant Cardone. Lastly, Ginger has been named the finalist for Women Of Influence by Success Magazine. Connect with Ginger King: Company Website: GraceKingdombeauty.com For More Insights from The Drop In CEO:

In this eye-opening episode of the Leadership Sandbox, Tammy J. Bond tackles the misconceptions about millennials and Gen Z in the workplace. Far from being fragile, these generations are simply frustrated—and their feedback is a goldmine of insights waiting to be uncovered. Tammy emphasizes the critical importance of listening to employees, valuing their concerns, and transforming complaints into opportunities for growth and connection. The episode provides a practical mini-culture reset action plan for HR teams and leaders committed to fostering an inclusive, engaged, and responsive workplace culture. KEY INSIGHTS Millennials & Gen Z Are Frustrated, Not Fragile: Their feedback reflects genuine concerns rooted in a desire for authenticity and engagement.  Feedback Is Insight, Not Complaints: Viewing concerns as valuable insights allows leaders to better understand team needs.  The Risk of Dismissal: Ignoring or dismissing employee feedback erodes trust and damages organizational culture.  Listening Is Critical: Active listening boosts morale, increases retention, and strengthens team bonds.  Transforming Complaints into Opportunities: Reframe conversations to focus on solutions and growth.  Identify Patterns: Recognize recurring themes to address systemic issues.  Reframe Communication: Focus on dialogue rather than debate, and promote a culture of responsiveness.  Create Feedback Loops: Show employees their voices matter by acting on feedback and communicating changes.  Your Culture Is Defined by Listening: Building a culture of listening is fundamental to sustained engagement and success. Join Tammy as she shares practical strategies for transforming your workplace culture by embracing employee feedback and fostering a listening-rich environment.

On this week's episode of the Raising Confident Girls podcast, host Melissa Jones dives into the powerful dynamic of the mother-daughter relationship—and how intentional communication can nurture lasting emotional bonds. Whether you're navigating the everyday ups and downs or working through more intense conflict, Melissa explores how moms can build stronger, more connected relationships with their daughters through empathy, presence, and practical strategies.This episode focuses on empowering caregivers to show up during the tough moments, initiate meaningful repair after conflict, and create rituals that foster emotional connection and trust. Tune in to discover:Why consistent, open communication is essential to a healthy mom-daughter relationship.How to navigate conflict with care, and why repair is a crucial step in emotional bonding.Practical ways to show up for your daughter, even during high-stress or emotionally charged situations.The role of shared rituals in strengthening trust and emotional intimacy.How recognizing your daughter's efforts can build confidence and mutual respect.By focusing on emotional support, conflict resolution, and connection-building, this episode offers compassionate guidance for anyone seeking to deepen their bond with their daughter—and raise a more confident, emotionally resilient girl.Download the Quick Tips PDF of today's episode for future reference.If you know a parent who could benefit from this conversation, share this episode with them! Let's work together to raise the next generation of confident girls.Melissa's Links:• Website • Instagram • Facebook• TikTok• LinkedIn

In this episode of the Drop In CEO podcast, Ed Brenegar discusses his unique journey into leadership, his philosophy on connecting with humanity, and his impactful work through the Global Impact Network. Ed shares his experiences as a social catalyst, emphasizing the importance of building relationships and believing in oneself. The conversation also highlights Ed's views on the structural challenges of modern society and the significance of transformational relationships in fostering personal and professional growth. Ed's heartfelt anecdotes and insights provide valuable lessons for leaders at all levels. Episode Highlights: 03:04 Insights on Leadership and Networking 04:52 The Circle of Impact and Global Network 13:31 Building Relationships and Community Impact Ed Brenegar is a leadership thought leader, writer, podcaster, and social catalyst. He writes The Future of Leadership on Substack and hosts The Eddy Network Podcast on YouTube. He is the author of eight books. Connect with Ed Brenegar:Company Website: https://edbrenegar.com The Eddy Network Podcast on YouTube: https://tinyurl.com/42xx39phThe Future of Leadership – Substack: https://edbrenegar.substack.comLinkedIn: www.linkedin.com/in/edbrenegar For More Insights from The Drop In CEO:

In this episode of the Drop In CEO podcast, Jeffrey Shaw discusses overcoming personal challenges, his journey as a photographer, and his new book 'Sell to the Rich.' The conversation delves into the importance of building bonds versus relationships in business, understanding clients deeply, and elevating business practices to the standards observed in luxury markets. Jeffrey shares personal anecdotes and practical tips for creating strong client connections and offers insights on how entrepreneurs can strategically grow their businesses. Episode Highlights: 11:28 Building Relationships and Bonds in Business 23:12 Understanding Luxury Customers 24:19 The Importance of Being Chosen 28:57 Pricing Strategies for Luxury Markets From humble beginnings, Jeffrey Shaw became one of the most preeminent portrait photographers in the United States. His portraits have appeared on The Oprah Winfrey Show and CBS News, in People and O Magazine, and in the halls of Harvard University and The Norman Vincent Peale Center, and countless beautiful homes across the U.S.Today, Jeffrey speaks about how to sell to the rich at association events and conferences such as ImagingUSA, HOW Design, Growth Marketing, and ProfitCon, and for corporations like Verizon and BMW. He is the author of two books, The Self-Employed Life and LINGO, a LinkedIn Learning Instructor, and host of, The Self-Employed Life, which ranks among the top 15% of all podcasts on iTunes.Jeffrey is also the founder of The Self-Employed Business Institute, his TEDx Talk is featured on TED.com, and he is responsible for the creation of National Self-Employed Day, which falls on May 4th of the U.S. National Calendar and honors the hard work and contribution of independent business owners. Connect with Jeffrey Shaw:Company Website: www.jeffreyshaw.com Community: https://www.jeffreyshaw.com/the-self-employed-life For More Insights from The Drop In CEO:

In this episode of the Drop In CEO podcast, Paul Edwards, founder of Emissary Publishing, uncovers the importance of building relationships, network-based opportunities, and the value of patience in sales. Paul shares insights about the transformative power of storytelling for leaders across industries and the impact of authentically sharing one's journey. Deb and Paul discuss various aspects of effective communication, building trust with clients, and the art of gentle leadership through networking. Episode Highlights: 06:32 Transitioning from Insurance to Publishing 08:55 The Importance of Building Relationships 23:10 Leveraging Relationships for Success 27:33 Developing Unique Writing Skills Paul Edwards is the founder of Emissary Publishing, a boutique independent book publisher that helps faith-based founders tell the stories that matter. He’s an entrepreneur, investor, and family man, a recovering analog nomad who's lived in five different countries, holds three passports, and speaks two and a half languages. Locally, Paul is active in the Chamber of Commerce and serves as a junior varsity ice hockey coach. Internationally, he's an elder and writer with On The Way, a Messianic Jewish ministry based in New Zealand. Paul resides in Phoenix, Arizona with his wife and two sons, where he enjoys bodybuilding and getting lost in the desert. Connect with Paul Edwards:Company Website: https://publishwithemissary.com For More Insights from The Drop In CEO:

In this episode of the Drop In CEO podcast, Dr. Frank Buck, an organizational and time management expert, shares his journey from being a junior high band director to a renowned educational administrator and author. The conversation dives into practical and actionable advice on managing both digital and paper information. Frank introduces tools and techniques for boosting productivity, such as the Tickler file for organizing paperwork and AI tools like chat GPT and Remember The Milk for digital tasks. Additionally, the discussion covers innovative methods for turning handwritten notes into digital text, thereby bridging the gap between traditional and digital organizational methods. Deb and Frank emphasize the importance of having structured systems to delegate, forget, and manage tasks efficiently, ultimately enabling leaders to focus on more significant aspects of their careers and lives. Episode Highlights: 02:53 Frank Buck's Journey and Organizational Insights 05:01 The Power of Forgetting and Task Management 07:24 Digital Tools for Organization 21:02 Leveraging AI for Efficiency Most people are overwhelmed by the amount of paper and digital information in their lives. Frank Buck makes organization easy so you can increase productivity, decrease stress, and enjoy life. Global Gurus ranked Frank #1 in the world in the "Time Management" category for 2019, 2020, 2021, and 2022. He is the author of the books Get Organized!: Time Management for School Leaders and Get Organized Digitally!: The Educator's Guide to Time Management. Connect with Frank Buck:Company Website: FrankBuck.orgLinkedIn: linkedin.com/in/drfrankbuckTwitter: @DrFrankBuckInstagram: @DrFrankBuckFacebook: @DrFrankBuckBluesky: @frankbuck.org For More Insights from The Drop In CEO:

In this episode of the Drop In CEO podcast, Jennifer A. Garrett, an internationally recognized branding expert, shares insights into her work with C-suite executives and professional athletes on creating and leveraging powerful personal brands. Jennifer also highlights her transition from the corporate world to entrepreneurship and the legacy she aims to leave. The discussion delves into the importance of authentic branding, strategic networking, and personal storytelling. The conversation captures the essence of intentionality, legacy, and making meaningful connections, providing listeners with valuable takeaways to advance their leadership and career growth. Episode Highlights: 07:32 The Importance of Personal Branding and Leadership 17:27 Working with Athletes: Branding Beyond the Corporate World 19:05 The Move the Ball Podcast: Origins and Evolution 21:59 Resources and Workbooks for Career Success Jennifer A. Garrett is an internationally recognized branding expert and creator of the Move the Ball movement who currently works with executives and professional athletes on creating powerful brands and using those brands to "move the ball" in business. Jen hosts the globally known Move the Ball podcast, has seven college degrees, is an Army Judge Advocate, is a mom of five, and is the author of the books: Move the Ball: How American Football Can Help You Achieve Your Life Goals and Dominate the Game: How Life Changes When You Show Up. Jen also publishes a newsletter on LinkedIn titled The Executive Edge with weekly articles on topics designed to give readers that "executive edge" as they look to navigate their careers. She recently just launched a series of career-focused Move the Ball workbooks, available at her website: www.executiveedgeplaybook.com. Connect with Jennifer A. Garrett:Company Website: www.getinsidethehuddle.comLinkedIn: www.linkedin.com/in/movetheball Instagram: @movetheball For More Insights from The Drop In CEO:

Communication isn't about perfect word choice, it's about connecting with others.For native speakers and language learners alike, communicating comes with all kinds of challenges. But no matter how much we stumble over our words, Lindsay McMahon says communication isn't about perfection — it's about connection.The CEO and founder of All Ears English and host of the All Ears English podcast, McMahon is on a mission to help non-native English speakers around the world hone their ability to communicate and connect. Whether you're forming your first sentences in a new language or giving a presentation in the language you've spoken your whole life, “It's about human connection,” she says. “What really matters is are we connecting to our audience… the human being[s] in front of us?”In this episode of Think Fast, Talk Smart, McMahon joins host Matt Abrahams to explore strategies for improving our communication — not by finding the right words, but by finding the right mindset. From active listening and cultural awareness to quieting nerves and building confidence, McMahon's practical approaches help communicators connect more authentically in any language or context.Episode Reference Links:Lindsay McMahon All Ears English Ep.8 Don't Get Lost in Translation: How Non-Native Speakers Can Communicate With Confidence Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:44) - Common Challenges for English Learners (03:09) - Overcoming the Confidence Catch-22 (05:00) - Communication Lessons from CEOs (05:48) - The Art of Listening (07:35) - Idioms and Hidden Meanings (08:53) - Context Shapes Communication (10:40) - Cultural Analogies and Miscommunication (11:46) - Entering a New Role or Culture (14:05) - Immersive Language Learning (17:20) - The Final Three Questions (21:39) - Conclusion *****Stay Informed on Stanford's world changing research by signing up for the Stanford ReportJoin our upcoming 200th episode live event April 14 & 15Become a Faster Smarter Supporter by joining TFTS Premium.    

Stanford experts answer live questions on leadership, authenticity, and communication.What happens when four top Stanford thinkers take live questions from a room full of leaders? In Part 2 of this special Think Fast, Talk Smart series from the Stanford LEAD Me2We Conference, Matt Abrahams and his panel of expert GSB faculty—Allison Kluger, Naomi Bagdonas, Christian Wheeler, and Nir Halevy—answer questions from a live audience. They cover real-world challenges around leadership, authenticity, psychological safety, and managing your reputation in complex environments. With honest reflections and actionable advice, their answers offer a candid look at what it takes to lead with intention while staying true to yourself.Episode Reference Links:Allison Kluger Book Allison Contributed to:  Brand Up Naomi Bagdonas Nir Halevy Christian Wheeler Ep.2 Communicating Our Multiple Selves: How to Effectively Manage Your Reputation Ep.13 Make 'Em Laugh: How to Use Humor as a Secret Weapon in Your Communication Ep.30 Dissolve Disagreements: How Communication Impacts Conflict Ep.18 Managing in the Moment: How to Get Comfortable with Being Uncomfortable Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:16) - Bridging Political Divides (05:29) - Navigating Confidence and Context (07:34) - Rethinking Leadership and Reputation (12:18) - Conclusion *****Stay Informed on Stanford's world changing research by signing up for the Stanford ReportJoin our upcoming 200th episode live event April 14 & 15Become a Faster Smarter Supporter by joining TFTS Premium.    

Effective leadership begins with the way you communicate.Leading with impact isn't about speaking louder—it's about communicating in ways that resonate with what people already value. In Part 1 of this special two-part series from the Stanford LEAD Me2We Conference, Matt Abrahams brings together four expert GSB faculty—Allison Kluger, Nir Halevy, Christian Wheeler, and Naomi Bagdonas—to explore how to lead and communicate with intention. They share how authenticity builds trust, why discomfort is essential for growth, how to design space for serendipity, and the role AI can play in expanding—not replacing—human potential. From managing reputation to staying present in high-pressure moments, this episode of Think Fast, Talk Smart offers insights to help leaders connect more effectively, show up with purpose, and inspire meaningful action.Episode Reference Links:Allison Kluger Book Allison Contributed to:  Brand Up Naomi Bagdonas Nir Halevy Christian Wheeler Ep.2 Communicating Our Multiple Selves: How to Effectively Manage Your Reputation Ep.13 Make 'Em Laugh: How to Use Humor as a Secret Weapon in Your Communication Ep.30 Dissolve Disagreements: How Communication Impacts Conflict Ep.18 Managing in the Moment: How to Get Comfortable with Being Uncomfortable Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (03:33) - Managing Reputation and Authentic Communication (05:35) - Leadership Pluralism and Team Culture (07:35) - Discomfort, Growth, and Distraction (11:59) - Guiding Principles and the Serendipity Fund (14:34) - Using AI in Teaching and Research (21:55) - Fixing Hierarchies with CPR (23:50) - Authenticity, Humor Styles, and Human Flourishing (26:39) - Executive Presence and Owning the Room (29:28) - Writing Better Titles and Facilitating Interactions (31:21) - Conclusion *****Stay Informed on Stanford's world changing research by signing up for the Stanford ReportJoin our upcoming 200th episode live event April 14 & 15Become a Faster Smarter Supporter by joining TFTS Premium.    

This episode is for everyone and anyone. In it, I'll share five techniques that will encourage any person you're talking to to go a little more in-depth, share a little bit more, and most importantly, feel seen, heard, and understood.  Thanks to Boclips Classroom and EVERFI for sponsoring this episode. For a written version of this episode, visit cultofpedagogy.com/listening-skills.