Podcasts about rogue water

Is communication the vehicle of leadership?  Stephanie Corso and Arianne Shipley of Rogue Water--the H2DuO--join the Water Foresight Podcast to discuss, "How Communication Will Shape the Future of Water."  What will water leaders be discussing in 20 years?  Same thing, different year?  Or, is the real problem that the water sector mired in a constant state of poor communication?  What will drive changes to the way water utilities communicate with customers and other stakeholders?  Does Servant Leadership Theory have anything to do with this?  Will technology advance or detract from more effective communication?  What will the "value of water" conversation look like in 20 years?  The Podcast is a self-monitoring introvert and needs some advice....#water #WaterForesight #strategicforesight #foresight #futures @Aqualaurus

In this week's episode, I have the wonderful pleasure of speaking with the H2duO (Stephanie Corso & Arianne Shipley) from Rogue Water about everything you are doing wrong with water! --- Support this podcast: https://anchor.fm/the-start-down/support

The Rogue Water, LLC team has worked remotely for 2.5 years. They have customers across the country, but also a remote team spread out across multiple cities in Texas, San Francisco, and Wyoming. There are a plethora of resources about remote working available now because of the impacts of Covid-19. However, in true H2duO form, we wanted to give you our perspective in our own way. We are joined by Rogue Water's Chief Revolution Strategist, Nashelley Kaplan-Dailey. Top Takeaways Wear pants. Whether it's random knocks at the door, bored children or rogue animals, you never know why you might need to jump up from your seat. Routine is your friend. Place matters. Create your space. Give yourself (and others) some grace. Test tech in advance. Try new tools. We love Slack. Get organized. We use Monday.com. Don't forget to have fun. It's not all about the meetings. Have team happy hours or movie nights. Take breaks! Take strategic breaks. Set time limits on TV and social. Learn what makes your own "best day". Specificity matters! Food. Have a plan for the munchies. Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher. This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes. Give us some love on Twitter or Instagram and tag us @roguewaterlab or by using #WaterInRealLifePodcast If you know someone you think would benefit, please spread the word by using the share buttons on this page. Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”

(https://www.theh2duo.com/wp-content/uploads/2020/03/water-in-real-life-raftelis-covid19.png) Samantha Villegas is a senior consultant with Raftelis, with more than 25 years of experience conducting public outreach for public works, in the areas of water, energy, and recycling. Samantha has assisted municipalities, water, and wastewater utilities with outreach, branding, reputation and crisis management, as well as the execution of communications strategies to ensure positive positioning for rate increases, acquisitions, capital projects, and change management. Sam served in a lead communications role for both a public water utility and a large, investor-owned utility. She has helped develop a number of guidance docs fir the sector, including ones on lead communication, Legionella communication, and the CCR. Sam has previously presented at Catalyst, ACE, Virginia AWWA’s JAM conference, and SWANA’s Waste Expo. Sam has been actively involved in the American Water Works Association (AWWA), where she served on the Public Affairs Council, and in the Public Relations Society of America (PRSA), where she was the National Capital Chapter president and now serves on PRSA’s National Board of Directors. Sam holds a master’s degree in environmental policy and is accredited by PRSA. Top Takeaways Build trust by ensuring you keep these four factors in mind in your messaging: frequency, transparency, consistency, and honesty. Reframe the bottled water message. Don't use the same language about why tap is better than bottled. Talk about how using tap keeps bottled water available for true water emergencies. Give your digital audience the call to action to share information with community members that may not have access to digital information. Check out the PRSA infodemic infographic (http://prsay.prsa.org/2020/03/16/how-communicators-can-help-inform-the-public-during-the-covid-19-crisis/?spMailingID=32008853&spUserID=MzAyODk2MzEzMjI4S0&spJobID=1664151757&spReportId=MTY2NDE1MTc1NwS2) . Rogue Water will also have an infographic available about the CAP method from the Vincent Covello Risk Communication Center. Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher. This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes. Give us some love on Twitter or Instagram and tag us @roguewaterlab or by using #WaterInRealLifePodcast If you know someone you think would benefit, please spread the word by using the share buttons on this page. Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”  

The Water Brothers talk to The H2du0, Stephanie Zavala and Ariane Shipley from Rogue Water about communication and the water utility. They discuss building bridges between the water industry and the people they serve and the importance of communication as a fundamental building block for building those bridges.

The Water Brothers talk to The H2du0, Stephanie Zavala and Ariane Shipley from Rogue Water about communication and the water utility. They discuss building bridges between the water industry and the people they serve and the importance of communication as a fundamental building block for building those bridges.

(https://www.theh2duo.com/wp-content/uploads/2018/09/1074-x-366-podcast-template-9.png) Water In Real Life co-hosts, The H2duO, aka Stephanie Zavala and Arianne Shipley, have received many questions from listeners about who they are, their relationship and their business, Rogue Water. During a recording of the Water Nerd’s Guide to Happy Hour episode, their pod was pirated by none other than the scallywag, Travis Loop. Blimey!! As a podcast host himself, the privateer (pirates who are sponsored by the government #fitting) took over as captain and made the duo walk the plank aka answer his questions. Note: this was recorded during a live happy hour–we suggest you listen with your favorite happy hour beverage as well. ARRR!! Top Takeaways: We break down ‘who is who’… Rogue Water, a consulting company, and the H2duO is our nicknames “water girls” and “dynamic duo” combined. Plus it’s easier to say (and less Twitter characters) than Stephanie Zavala and Arianne Shipley.   The H2duO is to Rogue Water as Steve Jobs is to Apple. The best of friends lift each other up. Our relationship works because we’re very yin-yang, we learn from each other personally and professionally. Stephanie reached out to Erin Brockovich about changing the utility communication game. Ms. Brockovich responded… Embrace the haters. Let the haters fuel you. The greatest revenge is to continue the hustle and be the best we can be. “Over time, I’ve matured or grown but am I gonna say that they never bother me, and they never upset me? But that’s what Jay-Z and whiskey are for.” –Stephanie Zavala Resources: Rogue Water (http://roguewatergroup.com) , the H2duO’s public communication consulting company that helps (https://medium.com/@roguewater/an-open-letter-to-erin-brokovich-f17835de332a) by Rogue Water Dirt Off Your Shoulder (https://www.youtube.com/watch?v=Oz_-VaTHpc8)  by Jay-Z Sponsor: (http://water.mastermeter.com/the-essential-guide-to-financing-smart-water-projects?__hstc=6103788.f03d2f8a133aa3e4d2ccf03cb7dc7f64.1514478942066.1514574040855.1516406742564.5&__hssc=6103788.4.1516406742564&__hsfp=82336232) Show notes: [6:40] Who are the H2duO? [] The story of how Rogue Water was born on a napkin. [14:10] Our role. How do we control this two-headed monster? [23:20] That time we talked for Erin Brockovich for 90 minutes [25:00] The infamous Rogue Water Open Letter to Erin Brockovich (https://medium.com/@roguewater/an-open-letter-to-erin-brokovich-f17835de332a) blog [32:25] Arianne talks raising livestock in Texas and that water connection [38:15] Travis asks “What the deal with Texas?” and we talk water issues in Texas [43:40] Haters gonna hate. Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher.  This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes. Give us some love on Twitter by tagging us (https://twitter.com/the_h2duo) or by using the #WaterInRealLifePodcast If you know someone you think would benefit, please spread the word by using the share buttons on this page. Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.” Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s (http://www.access.gpo.gov/nara/cfr/waisidx_03/16cfr255_03.html) : “Guides Concerning the Use of...

(https://www.theh2duo.com/wp-content/uploads/2018/08/1074-x-366-podcast-template-7-1.png) Mike McGill has spent his entire career as a communicator, having served as a leader in journalism and public relations.  Before founding WaterPIO, a communications firm specifically aimed at helping water and sewer operations, he served as a Director of Communications and Customer Service for water utilities for a dozen years including  Chief Communications Officer for Cape Fear Public Utility Authority in Wilmington, North Carolina; Director of Customer Relations and Communications for Loudoun Water in Loudoun County, Virginia; and Public Affairs Coordinator for the Washington Suburban Sanitary Commission (WSSC), a utility that serves nearly two million people in the Washington, DC Area. Mike is a graduate of Syracuse University and began his career as a news producer in CNN’s Washington bureau, and as the News Planning Editor for WUSA-TV in Washington, DC. Top Takeaways: [57:48] Capture your “gee-whiz” moments. Mike talks about how he turned a main break into a positive front page highlight of employees. [19:24] The 2018 JD Power Water Utility Residential Customer Survey showed that even a modest commitment of time and resources will get you an exponential benefit. [52:52] The importance of building relationships doesn’t only reside with the water provider/customer relationship. The most important relationship is between the communicator and the water provider staff so they understand what your ultimate end goal is–to protect the integrity of the invaluable service they provide to the community every day. Resources: Made to Stick: Why Some Ideas Survive and Others Die (https://www.amazon.com/gp/product/1400064287/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=1400064287&linkCode=as2&tag=theh2duo-20&linkId=8dc43dbf7d820b55c79565f90d7ea3a5) – By Chip and Dan Heath Power of Moments (https://www.amazon.com/gp/product/1501147765/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=1501147765&linkCode=as2&tag=theh2duo-20&linkId=376c1e6b082fa0b27b581f36658c06c3)   – By Chip and Dan Heath Rogue Water’s open letter (https://medium.com/@roguewater/an-open-letter-to-erin-brokovich-f17835de332a) to Erin Brockovich Sponsor: here.  (http://water.mastermeter.com/the-essential-guide-to-financing-smart-water-projects?__hstc=6103788.f03d2f8a133aa3e4d2ccf03cb7dc7f64.1514478942066.1514574040855.1516406742564.5&__hssc=6103788.4.1516406742564&__hsfp=82336232) Show Notes: [5:30] The story how Erin Brockovich brought Water PIO and Rogue Water together [11:00] “We’re the defenders of public water.”The good people who work in water, they’re public servants and they don’t do it for the glory. They deserve to have their stories told and their actions defended.” [18:00] How communication is the key building block to establishing trust. [19:24] JD Power 2018 Water Utility Residential Customer Satisfaction Survey insights. “It’s not rocket science. It’s about building relationship with your customers through communication.” [20:36] “A modest commitment of time and resources will get you an exponential benefit.” [21:25] Using your SWOT to plan your communication strategy. [24:21] Using communication as a tool to gain support for what needs to be done in the future. [24:40] “You really do have to explain that water is a product. You don’t just drink what falls from the sky.” [25:50] Educating your elected officials is vital for them to understand rates. [28:48] On treating the press like an ally and not the enemy. “It’s basic human nature. If you make my life easier for me, I’m probably going to give you the benefit of the doubt when something comes up down the line.” [29:07] Even if the press doesn’t use your story, you’re still winning because you’re building a...

(https://www.theh2duo.com/wp-content/uploads/2018/08/1074-x-366-podcast-template-7.png) Erin Ruszkowski is a sophomore at the University of Alabama studying environmental engineering and policy and Spanish. Beginning in 7th grade she attended summer programs through Duke University TIP (talent identification program) program which helps gifted students discover their abilities, explore new academic challenges, and celebrate their accomplishments. Erin is a self proclaimed water nerd and has loved water since she was seven years old when she began asking her aerospace engineering parents questions about water and the environment. Erin is a presidential and engineering leadership scholar and also a member of the Alpha Phi sorority at the University of Alabama. Top Takeaways: As obvious as it seems that the millennial generation relies on social media, they understand better than most that it’s a place to connect socially, not the best way to get accurate information. Turns out they prefer to find reputable sources on Google. Erin talks about her Water Nerd’s Guide to Millennials internship project. She focuses on how we can market and connect to them and why advocacy is an appealing option in their generation. She drives home the message of using social justice and social action to bring people into the water industry, especially of her passion-driven generation. Resource: Ted Talk: “Why climate change is a threat to human rights” (https://www.ted.com/talks/mary_robinson_why_climate_change_is_a_threat_to_human_rights/discussion) by Mary Robinson Quote: “It’s better to light one candle than curse the darkness”- Chinese Proverb Sponsor: Master Meter Inc:  If there’s one thing I can be certain of when it comes to you, it’s that you love water. If you are a water utility looking to manage the water you love, then you’ll want to talk to our friends at Master Meter Inc. They understand that you can’t manage what you don’t measure. And smart water management begins with accurate measurement. Account for every drop produced and delivered because a utility’s progression towards smart cities and IOT begins here. We’re trying to be the game changers of communication and and our partner Master Meter is here to deliver game changing results for you across Finance, Customer Service, and Utility Operations. They offer an array of products to meet your utility’s needs. To determine which smart water metering solution is right for you visit mastermeter.com. Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher.  This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes. Give us some love on Twitter by tagging us (https://twitter.com/the_h2duo) or by using the #WaterInRealLifePodcast If you know someone you think would benefit, please spread the word by using the share buttons on this page. Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.” Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s (http://www.access.gpo.gov/nara/cfr/waisidx_03/16cfr255_03.html) : “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

(https://www.theh2duo.com/wp-content/uploads/2018/07/1074-x-366-podcast-template-2.png) The H2duO recap the Catalyst Mastermind Summit in their first solo show. Stephanie and Arianne, co-founders of Rogue Water (http://www.roguewatergroup.com) , their public communication consulting company, recently co-hosted Catalyst in San Antonio, TX.  Over sixty people attended the inaugural non-traditional summit. This summit literally traveled from a hotel ballroom, to a rooftop bar, to a jazz lounge and ending at a desalination plant. Catalyst (http://www.roguewatergroup.com/catalyst) is a mastermind program for water educators and communicators. The goal is to empower water educators from across the state of Texas with the ABCs of water communication–assessment, branding, content, and strategy while also inspiring them through collaboration and case studies. Together they break down some of their favorite takeaways for those who couldn’t attend and to reignite those who did. Takeaways: The vibe! From the get-go it was welcoming, energized, and exciting. The first night at the networking event gave us a strong sense of the tribal collaboration that would happen in days to come. Greg kicking off the event with some gut-punching “why? But, why?” Back to the basics. Nailing the basics: why, mission, values, is a powerful tool to move your programs, department, or yourself forward. The Hawk (aka George Hawkins) landed… and dropped some serious inspiration! “Water is the cornerstone of modern day civilization, so essentially the future of civilization rests firmly on the shoulders of water educators and communicators.” Tribal collaboration- yeah we took it locally, nationally and globally. Travis Loop (national level) broke down some do’s and don’ts of ways to message to people. Using strategy from script writing and poetry to evoke emotion from your audience. No one is a ‘social media expert’ because it changes so fast! Google Analytics is the best tool to see whos engaging with your content. Interns know the latest apps. Get inspired from what others are posting on your channels. Videos are powerful tools to tell complicated stories. Adults learn differently than kids. Megan Yoo Schneider teaches us brain-based learning and points out “death by powerpoints”. Respectfully retiring, yourself? No, your programs. Pebbles create ripples. Be a pebble. Show the impact of your education programs using water bills. Dr. Rudi gave us both quantitative and qualitative ways to show ROI. Resources: If your like Arianne and don’t have much time to read a book but are dying to get a specific book, Audible is your solution. Audible’s selection of audiobooks, original shows, news, comedy and more is unmatched anywhere. Get a free audiobook with a 30-day free trial at  (http://www.audibletrial.com/WaterInRealLife) Want a copy of Incite? Email Rogue Water: stephanie@roguewatergroup.com Books 10: The H2duO Traction: Get a Grip on Your Business (https://www.amazon.com/gp/product/1936661837/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=1936661837&linkCode=as2&tag=theh2duo-20&linkId=8590afb7a3ec8be17e8daafcf5b17bb6) by Gino Wickman 9: Dr. Rudi Thompson Social Marketing: Why Should the Devil have All the Best Tunes (https://www.amazon.com/gp/product/0750683503/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=0750683503&linkCode=as2&tag=theh2duo-20&linkId=750c19ded756dfe3f4f20523f8866d2e) by Gerard Hastings: Hands on Social Marketing: a Step by Step Guide (https://www.amazon.com/gp/product/1412953693/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=1412953693&linkCode=as2&tag=theh2duo-20&linkId=761b101391269d4d40c5ef1dc2f1f19e) by Nedra Kline Weinreich 8: Lynne Christopher Silent Spring...