Podcasts about top takeaways

How AI and Behavioral Science Are Transforming Customer Experience    Shep interviews Roger Dooley, keynote speaker and author of The Persuasion Engine. He talks about how AI and neuromarketing tools help businesses predict consumer behavior, measure emotional reactions, and avoid costly customer experience mistakes.     This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:     How can businesses use AI to predict customer behavior accurately?   How can companies use AI and behavioral science to eliminate customer friction?     In what ways can companies use behavioral science to improve customer loyalty?   How do customer expectations directly shape customer experience?   How can predictive AI prevent negative customer reactions during policy or product changes?    Top Takeaways:      AI in customer service has moved beyond automation and support. Today, successful companies use AI to understand customer behavior. By tracking engagement like website clicks or scrolling patterns, companies can determine what customers like and dislike.    Technology such as eye-tracking, biometric sensors, and AI-powered simulators, at one time available only to a limited number of companies due to cost, is now more accessible to businesses of any size.     Customer experience and marketing are deeply connected. Understanding and predicting customer desires isn't just a marketing strategy. It is an important part of delivering a frictionless, positive experience.    Customer expectations strongly influence how they perceive the experience. For example, when the average customer is told that a bottle of wine is expensive, they tend to enjoy it more. This is seen in their feedback and even in their brain activity.    Small details can have a big impact when it comes to connecting with your customers. When companies remove small perks their customers are used to, the change might put off some loyal customers. Don't underestimate how small gestures can build long-term emotional loyalty.     Plus, Shep and Roger talk about insights from The Persuasion Engine. Tune in!    Quote:     "AI is better than most humans at predicting how people will react emotionally to any communication. Whether you change your loyalty program or alter your customer experience in some way, AI can predict and even prevent negative blowback."        About:      Roger Dooley is an author, speaker, and McCombs Business School lecturer known for bestselling books like Brainfluence and Friction. His newest book, The Persuasion Engine, discusses how AI democratizes powerful marketing tools for organizations of any size.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Ben Criddle talks BYU sports every weekday from 2 to 6 pm.Today's Host: Ronald Weaver III (@ronthe3manweav) and Co-Hosts: Subscribe to the Cougar Sports with Ben Criddle podcast: Apple Podcasts: https://itunes.apple.com/us/podcast/cougar-sports-with-ben-criddle/id99676

How Consistent Values Drive Unforgettable Service   Shep interviews Cheryl Christensen, Sr. Vice President of Operations at Gathering Place. She talks about her journey from frontline roles to leadership at Disney and the impact of culture, service, and growth opportunities.    This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:     What is the best way to handle customer outreach after a bad experience?   What three job responsibilities should every employee in a service company share?   How does servant leadership boost employee engagement and retention?   How can companies turn customer complaints into operational improvement?   What is the best way to handle customer outreach after a bad experience?    Top Takeaways:      Every job, even the simplest ones like bussing tables or cleaning up, can help build leadership skills. Every workplace is a place to grow. When employees are given opportunities to contribute, develop new skills, and take on challenges, a temporary job can become the beginning of a bigger career.    Every employee should be empowered to do the job they were hired to do, take care of the guests or the customers, and pay attention to what needs to be done around them.    Great experiences are not the responsibility of one department. When employees consistently take ownership beyond their immediate tasks, service becomes part of the culture rather than something confined to the customer support department.    A complaint is an opportunity to improve the experience. Responding directly, acknowledging the customer's frustration, explaining what happened, and finding a way to repair the relationship, like inviting them back, can turn a negative experience into a positive one.    The most valuable feedback does not have to come from a formal survey. Sometimes, it comes from employees who work with customers every day and see what delights or frustrates them. Collecting this feedback can help create insights that turn into actions that can improve customer experience.    Leaders who notice employees' talents and give them new challenges help create a place where people want to stay. Because growth is one of the most important things that keeps employees motivated, leaders need to provide an environment where employees feel they can learn new skills and will be rewarded for their effort.    Plus, Shep and Cheryl share customer service stories from her 37-year career journey at Disney and her current role at Gathering Place. Tune in!    Quote:     "Get hooked on your organization's magic. When your skills are recognized, and you're placed in roles where you can truly contribute, it creates meaning for you and the company. Always look for new ways to contribute and go beyond your basic role."     About:     Cheryl Christensen is the Sr. Vice President of Operations at Gathering Place. She had a 37-year career with the Disneyland Resort, where she held leadership positions in Operations and Human Resources.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

CLNS Media's Taylor Kyles & SI's Mike Kadlick recap day 17 from New England Patriots Training Camp. A day that saw the offense completely lock in and be in nearly perfect sync all day. The man helping make the offense look as good as it did today was 3rd year quarterback Drake Maye. The guys react to the monster performance from the young quarterback and react to everything that happened today at Patriots training camp! Patriots Daily on CLNS Media is Powered by:

How Values Drive Company Culture and Customer Satisfaction    Shep interviews Paul Ingram, Kravis Professor of Business at Columbia Business School and author of What Do You Really Stand For?. He discusses how aligned organizational values create a stronger company culture, improves employee retention, and ultimately enhances the customer experience.    This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:      How does aligning corporate values with personal values improve customer experience?  Why is value alignment critical for increasing employee retention and engagement?   How do a company's core values influence customer buying decisions and brand loyalty?   What role do leaders play in modeling and sustaining an authentic company culture?   How does hiring for shared values impact culture and workplace satisfaction?   Top Takeaways:      Companies whose values are aligned with leadership, employees, and customers create a smoother, stronger connection.     An organization's culture reflects the values of the employees who make it up. When employees work in an environment that shares the same values that they have, they are more motivated and collaborative. The organization becomes a "destination employment," where they are excited to show up every day and are happy to stay long-term.   For company values to be authentic and effective, leaders must personally demonstrate and model them. Their voice is much more amplified as employees look up to them. If there's a disconnect between what is articulated at the top and leadership's actions, employees become disengaged, and it shows in how they interact with customers.    Customers are more likely to buy from brands that embody values similar to their own. When a company authentically represents what matters to its customers, it influences their purchasing decisions and long-term support.    Research shows that employees deeply aligned with company values require a 40% salary increase to leave their jobs. Hiring for values rather than just skill nurtures a culture where people want to stay and contribute.    Culture is a collective product of everyone's values and beliefs. While you can guide culture and select people who share your principles, authentic values cannot be forced onto employees.   By encouraging people to share what makes them distinct, companies create a culture where employees feel seen, fulfilled, and invested in the team's success.    Keeping reminders of personal values accessible, whether it is written in a notecard or printed on a mug, can help you ground your actions and weigh your decisions against what truly matters to you.    Plus, Shep and Paul discuss the importance of shared values in different industries like music and sports. Tune in!    Quote:     "Any two entities interact more smoothly and more productively if their values are aligned."    About:      Paul Ingram is the Kravis Professor of Business at Columbia Business School and the author of What Do You Really Stand For?  a book focused on helping individuals and organizations identify and align their core values.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Leveraging AI Efficiency and Human Insight  Shep interviews Filip Jaskólski, Chief Product Officer at Text. He talks about how customer service, empowered by AI and human collaboration, can shift from being a cost center to a revenue generator for businesses.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can customer service move from a cost center to a revenue generator?    What is the ideal balance between AI automation and human agents in customer support?    How can companies use AI to boost upselling and product recommendations?    Why should businesses transition from reactive to proactive customer service?    What metrics actually matter when evaluating AI in customer support?   Top Takeaways:    Customer service has evolved beyond being a support center. When done strategically, it can be an important contributor to customer retention and revenue.      Every interaction with customers is an opportunity to gain valuable information about what they want or need. Aside from answering questions and solving problems, successful companies use these customer signals to improve their products and services.     By analyzing and interpreting not just the words that customers use but also the intent and context behind interactions, AI becomes an essential tool for providing personalized recommendations.     The potential for upselling and cross-selling exists in every customer conversation, not just in face-to-face interactions. Automated systems are now sophisticated enough to identify when recommendations are relevant and welcome, turning customer support channels into points of sale.     The goal is not to fully automate contact centers. Instead, successful businesses strive for a balance between AI and human strengths. For example, AI can sort through large numbers of inventory to suggest products that match the customer's needs. At the same time, human agents are capable of empathy and judgment that are essential in building a lasting connection with customers.     Revenue, satisfaction, and loyalty are the biggest indicators of success in using AI to enhance customer and employee experience. Often, companies get stuck measuring how many customers interact with AI, or how fast problems are resolved while missing out on real opportunities for growth.     Plus, Shep and Filip discuss why businesses should be proactive rather than reactive when interacting with customers. Tune in!  Quote:   "With the technology that we have today, AI can help us go deeper in our relationship with customers. We can analyze so much data and context to match what our customers need to what we can offer."      About:    Filip Jaskólski is the Chief Product Officer at Text. He drives product strategy and development with a focus on practical, scalable AI-powered customer experience solutions.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to Insiders Rewind — Recapping July This month, we are looking back to: #281 - Is Complexity Killing Your Business #282 - HR Update: Noncompetes, Marijuana, Contractors & I-9s #283 - Why You Need a CD Playbook in Pest & Lawn #284 - The Death of Search Engine   A HUGE shout to our sponsors! Coalmarch: https://www.coalmarch.com/podcast PestSure: https://www.pestsure.com/ Voice for Pest: https://www.voiceforpest.com/podcast Forshaw: https://www.forshaw.com/ PestPac by WorkWave: https://www.pestpac.com/pmpindustryinsiders Peer Groups: https://www.pmpindustryinsider.com/peergroups Insiders Conference: https://www.pmpindustryinsider.com/conference   Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists: https://pcobookkeepers.com/ Donnie Shelton, Triangle Home Services: https://trianglehomeservices.com/   We'd love to hear from you. Drop a comment, leave a review on Apple Podcasts or Spotify, and connect with us on social media @PMPIndustryInsiders.    

The conversation focused on the real struggles many women over 45 face when contemplating a new beginning. It's easy to let fear—of being “too old,” of failure, of others' opinions—hold you back from reinventing your life and pursuing your true passions. But a key theme that emerged was this: the cost of waiting is greater than the risk of starting, and regret lasts much longer than any fear you feel today. Top Takeaways for Women Over 45 Ready for a Fresh Start: Waiting Creates Regret. Every day spent waiting for the “right time” results in missed opportunities and years of wondering “what if.” Take Action First, Confidence Will Follow. The discussion explored how confidence isn't a prerequisite—it grows after you take that first brave step toward change. It's Never Too Late for Reinvention. Whether you dream of starting a business, going back to school, traveling, writing a book, or rediscovering your own joy—your next chapter is ready to be written. To all women 45+, if you're uncertain, stuck, or scared it's too late: trust that small steps today lead to transformation tomorrow. Don't let fear make your decisions; your best years, passions, and possibilities are waiting. Ready to rediscover yourself? Start your journey with She Shift—a community empowering women in midlife to take back their story, reignite their passion, and rise to what's next.

On this episode of Altitude Advantage, Hall of Famer Steve Atwater, lead writer Aric DiLalla and digital content contributor Susanna Weir discuss what stood out during the first week of Broncos Training Camp Powered by Ford. Pass catchers, Bo Nix make big plays (0:00 - 10:22) J.K. Dobbins discusses 2026 goals (10:33 - 16:35) Defensive players that stood out during Week 1 (16:36 - 20:48) Want more of Altitude Advantage? Subscribe on Apple Podcasts, Spotify, TuneIn, Stitcher or wherever you get your podcasts. Make sure to leave a rating and review or a comment if you're watching on YouTube.See omnystudio.com/listener for privacy information.

BSJ's Greg Bedard reacts to what he saw from the Patriots on Day 5 of Training Camp. Reacting to the big days from Patriots WRs Kyle Williams & A.J. Brown. Greg Bedard Patriots Podcast on CLNS Media is Powered by:

Balancing Productivity and Customer Satisfaction with Automation  Shep interviews Jeff Fettes, founder and CEO of Laivly. He talks about how organizations can integrate AI across the entire customer service journey to empower agents and advance business goals rather than relying on vanity metrics.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How do you measure true ROI on AI in customer service?   What customer service metrics should companies track to evaluate AI success?   Why do most customer service AI implementations fail?   How can contact centers integrate AI across the entire customer journey?   Should AI in customer support be used to replace human employees or assist them?  Top Takeaways:    Use AI in customer service because it is beneficial, not just because it is new. AI should be implemented when it makes processes genuinely easier or better for customers. It is about evaluating what your customers, employees, and organization need and then using AI to deliver that.  Limiting AI to the beginning of your interaction adds unnecessary cost and frustration, especially if the customer still needs to speak to a human later. For better impact, integrate AI into every stage of the customer service journey where appropriate.  When customers move from AI to human agents, history and the details of the interaction should be transferred seamlessly. This way, agents do not need to ask questions that force customers to repeat themselves.  The goal of AI should not be to replace staff but to support them. It should enhance the capabilities of your existing team and help them to reach your organization's unique goals.  Many leaders claim their AI projects are successful even when they're over budget or delayed. A study by Laivly found that 65% of leaders called their most recent AI initiative successful even though, in reality, 43% of AI projects are delayed or stalled, and 53% went over budget.  Don't measure AI by the percentage of customers it touches or deflects. Focus on how it improves productivity and customer satisfaction metrics that you have set within your organization. AI is only successful when it delivers results that are important for your business and improvements that are meaningful to your customers.  Plus, Shep and Jeff discuss more stats and insights from The AI Paradox: Everyone Thinks They're Winning. Tune in!  Quote:   "Customers only want to participate in AI if it's going to be good for them, if it's going to be easier for them, if it's going to make their lives better, and if they like it."    About:    Jeff Fettes is the founder and CEO of Laivly, a platform that addresses customer experience challenges by integrating artificial intelligence, machine learning, and automation into customer service workflows.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

The Return on Investment of Good Customer Reviews  Shep interviews Daniel Vivarelli, founder of Starloop. He talks about how customer reviews build business reputations and Starloop's unique model of planting a tree for every review to drive ethical engagement and market leadership.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    Why are customer reviews important for SEO and lead generation?  What is the difference between customer surveys and online reviews?  How do positive online reviews impact customer price sensitivity?  How can businesses use negative reviews to improve their brand reputation?  What is the best way to get more Google reviews ethically?  Top Takeaways:    Google reviews have evolved from a nice-to-have to one of the main factors customers consider in their decision-making process. In today's competitive environment, businesses with the most reviews and the highest ratings attract the most clients.  While both surveys and online reviews offer customer feedback, reviews deliver additional value because they are public and influence a brand's reputation. Surveys provide private insights to the business, but reviews contribute directly to marketing by enhancing trust and credibility online.  Online reviews are especially valuable for local businesses whose reputation is their brand. Positive reviews can be the deciding factor when customers compare options in search results.  Businesses with positive reviews online not only receive more inquiries. They also see a shift in how customers approach the business. With a strong online reputation, customers are less likely to ask about prices. They get inquiries focused on booking services or making purchases, since most of their usual "objections," such as value for money or quality, are already addressed by other customers' reviews.  Negative reviews are important, too. While every business should avoid getting negative reviews, their presence is an opportunity for businesses to demonstrate how they show up for customers when something goes wrong.    Building a solid reputation through reviews is a gradual process, but it offers lasting benefits. Leveraging free tools like the Google Business Profile (which is free!) to accumulate genuine reviews is a high-return strategy for long-term business growth.   Plus, Shep and Daniel discuss how planting one tree for every review motivates customers and benefits businesses. Tune in!  Quote:   "Whoever's got the most reviews and the highest rating is the one that's going to attract the people they seek to serve."    About:    Daniel Vivarelli is the founder of Starloop. He created the platform in 2016 to help local businesses grow by harnessing trust, reputation, and genuine customer feedback.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Building Employee Engagement for Better Customer Outcomes    Shep interviews Mark Valentino, Head of Business Banking at Citizens Bank. He talks about engaging and retaining the new generation of employees by creating a workplace culture that prioritizes meaning, flexibility, and personal growth. Shep has often written that what happens inside of an organization is felt by customers on the outside. Creating the best workplace culture positively impacts the customer experience.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How are Gen Z employees changing workplace culture?  How does employee satisfaction relate to customer satisfaction?  Why is flexibility important for retaining today's workforce?  How do younger generations redefine professional success?  How does improving the employee experience lead to better customer service?  Top Takeaways:    Today's young workforce expects a different career path compared to previous generations. Many no longer want or expect to stay with one company for their entire career. Instead, they are more interested in new experiences, learning new things, and feeling that their work has purpose.   A recent survey from Citizens Bank shows that younger workers value meaning and opportunity over titles or tenure. For employers, this means that engagement, personal and professional growth should be prioritized over pay or seniority.  Money is no longer enough to keep employees. While money is important, the new generation is more interested in work that aligns with their values. They want to feel like their efforts matter and that they are making a positive difference.   Flexibility means more than just working from home. It can include flexible hours, opportunities to work in different locations, and even the ability to move between roles or projects within the same company. For example, Google has allowed some of its engineers to spend time on projects outside their scope. This allowed them to work on projects they were interested in, so they could learn from them and gain fresh, innovative ideas.   When workers feel connected to the people they help and the communities they serve, their jobs become much more meaningful. When employees take pride in what they do, customers and the company benefit.  Plus, Shep and Mark discuss Citizens Bank's credo, which centers around its three pillars: colleagues, customers, and community. Tune in!  Quote:   "If we want to engage this next generation of workforce, we have to be prepared for them to come in and work on a specific project or a specific mission. Hopefully, we can create enough meaning around it that they will want to stay.."    About:    Mark Valentino is the Head of Business Banking at Citizens Bank. He oversees strategy and growth for commercial banking nationwide and brings 17 years of experience in finance and healthcare.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Today, I break down my biggest takeaways from the Philip McKernan BraveEntrepreneur leadership retreat in County Clare — and why experiences like this are non-negotiable for serious entrepreneurs. Top Takeaways: 1.    The Power of the Room — Being physically present with other high-level operators changes your baseline. Your OS coach says it best: when you're stuck or hitting a wall, having people you can actually reach out to is a different level of support than any online community. 2.    Identity Work Shows Up in Business — Imposter syndrome, childhood wounds, self-sabotage — these aren't business problems. They're identity problems that manifest in business. Until you do the inner work, the strategy won't stick. 3.    Thinking Bigger Becomes Easier When You're Around Bigger Thinkers — When you're sitting across from someone doing €12M a year, your own goals start to feel not just possible, but inevitable. Proximity recalibrates what you think is realistic. 4.    Vulnerability as a Leadership Skill — Retreats like this strip away the performance. The breakthroughs often come not from the content but from the honest conversations that happen off-schedule. 5.    The Cost of Isolation — Most entrepreneurs plateau not because of strategy gaps but because they're building alone. The retreat is a reminder that community isn't a luxury — it's part of the operating system. Business Mentorship:  https://briankeanefitness.com/mentorship-and-business-coaching The Circle:  https://briankeanefitness.com/online-mastermind

"These are long-term decisions that have far-reaching impacts — not just for us, but for future generations." Host Laurie Barkman sits down with Jennifer Wilson, founder of Oak Bay Coaching and Consulting and former CEO of the Canada Homestay Network — a family business her mother started in 1995 from a bed and breakfast in Toronto that has since placed over 100,000 international students across Canada.  Jennifer joined the company as an accidental second-generation leader, grew into the CEO role after completing her MBA, and spent 17 years building the organization before transitioning to chair in 2022.  She built a co-CEO structure, created a board of directors from scratch, and navigated a partial management buyout — all while keeping the family intact. Here's how she did it.   Key Insights The CEO handoff is as much symbolic as it is structural. Jennifer's mother passed her a vintage recipe box — the company's original "analog database" — in front of the entire team at a company retreat. That moment publicly transferred authority and gave the whole organization clarity about who was leading. Succession isn't just paperwork — it's a signal. A co-CEO structure can work — but only under two conditions. Different skill sets and clearly separated accountabilities are non-negotiable. Jennifer hired an HR consultant who specializes in co-CEO models, created distinct strategic plan line items for each CEO, and built separate performance reviews. When both conditions are met, both leaders say they wouldn't want to do it alone. Leadership succession and ownership transition are not the same thing — and confusing them is costly. Jennifer separated the two processes deliberately. She transitioned leadership years before she transitioned ownership, and treating them as distinct conversations gave the family time to think clearly about equity, estate planning, and sibling fairness without the pressure of an operational handover happening simultaneously. Give your successors enough time. Jennifer gave her two internal candidates 18 months of lead time before officially stepping back. That window allowed for trust-building, task delegation, and honest conversations about whether each person actually wanted the role. One of them said no — and that was crucial information to have before the transition, not after. Family-to-management buyouts require a mind shift, not just a legal agreement. The reframe that unlocked Jennifer's MBO: instead of "they're paying for the business with our revenue," think "we sold it on day one and they're paying us back." That shift changes the emotional dynamic — and the 80/20 split they landed on was driven in part by Canadian tax thresholds that required each buyer to hold over 10% equity.   Chapters: 00:04 Introduction of Jennifer Wilson 02:08 Origin Story: How Canada Homestay Network Began 04:30 Jennifer's Unexpected Path Into the Family Business 07:12 Flash Forward: When Succession Conversations Started 08:40 The Recipe Box Ceremony: A Symbolic Handoff 09:36 The Trio: Running the Business as a Family Team 12:00 Deciding to Think About Her Own Succession 13:12 Building a Self-Managed Organization 16:05 Identifying and Developing Internal Successor Candidates 18:24 The Big Reveal: A Co-CEO Structure 18:53 How the Co-CEO Model Works in Practice 21:15 Governance: Building a Board and Separating Strategic vs. Operational Plans 24:28 Pitfalls and What Went Wrong: When One Candidate Said No 25:21 COVID: Laying Off 100 People in Six Months 29:01 Ownership Transition vs. Leadership Succession 29:37 Equity, Estate Planning, and Sibling Fairness 38:17 The Management Buyout: How the 80/20 Split Was Determined 40:23 Top Takeaways for Founders and Next-Gen Leaders   Is your business truly ready—and are you? Take the Succession Readiness Assessment to get a clear snapshot of where you stand and what to focus on next. https://btsherpa.com/succession P.S. Most owners don't realize where they stand until they're already in a transition. Take a few minutes now to understand your readiness—and give yourself more options later.  

Your clients do not choose you because you gave them the same canned value proposition as every other lender. They choose you when they feel understood, protected, and advised.In this episode of The 360 Experience Podcast, Tim Braheem sits down with Jason Fleming, a rising mortgage originator who started in the business as an LOA in 2019, became a commissioned loan officer in 2020, and is now on pace for a breakout production year.Jason shares how he built his business around deep client consultations, financial education, emotional intelligence, and strategic referral partnerships with Realtors and financial advisors. He also opens up about how he is using AI to scale communication, support his team, and create a more consistent client experience without removing the human connection that makes his process so powerful.This conversation is packed with practical strategy for mortgage loan officers who want to stop competing on rate and start becoming true advisors.Top Takeaways for Loan Officers:1️⃣ The Client Consult That Creates Real Trust. Jason breaks down how he uses deep discovery questions to uncover a client's fears, motivations, and real decision drivers before presenting a mortgage strategy.2️⃣ Why Financial Knowledge Creates Confidence. Tim and Jason discuss why so many loan officers struggle with call reluctance—and how becoming a true student of money, debt, and wealth-building creates massive separation.3️⃣ How to Build Referral Relationships with Financial Advisors. Jason shares a powerful strategy for getting introduced to financial advisors, positioning yourself as a collaborator instead of a competitor, and creating real reciprocity.4️⃣ How AI Can Help You Scale Without Losing the Human Touch. From call summaries to team notes to personalized follow-up, Jason explains how AI can help loan officers create consistency when their pipeline gets full.5️⃣ The Inner Work Behind Sustainable Success. Jason opens up about the personal growth required to stop tying self-worth to production and build a business that supports both success and fulfillment.If you are a mortgage loan officer who wants to improve your buyer consultations, build deeper referral partnerships, communicate more consistently, and become the kind of advisor clients remember and refer, this episode will give you a lot to think about—and even more to implement.We want to hear from you! What challenges are you facing in your mortgage business right now? Email us at 360@theloanatlas.com with your questions and struggles. You may hear them answered in a future episode.ABOUT TIM BRAHEEMWith more than 25 years of experience as a highly successful mortgage professional, industry leader, educator, and life coach, Tim Braheem is committed to engaging with people on a deep level and helping them uncover the barriers they have placed in the way of having the level of success they deserve in both their business and personal lives.FOLLOW Instagram ► https://www.instagram.com/tbraheem/LinkedIn ► https://www.linkedin.com/in/timbraheemTHE LOAN ATLASJOIN ► https://go.theloanatlas.com/membership FOLLOWInstagram ► https://www.instagram.com/theloanatlas/YOUTUBE ► https://www.youtube.com/@LoanAtlas----------Mentioned in this episode:Book a Strategy Call with The Loan Atlas! Follow the link below to schedule a demo session with our team! https://go.theloanatlas.com/book-a-demo

Alex Barth of 98.5 The Sports Hub and Brian Hines of Pats Pulpit go LIVE on the Patriots Beat Podcast to breakdown Day 2 of mandatory minicamp. Patriots Beat on CLNS Media is Powered by:

The Atlanta Falcons are closing out their final session of OTAs after three weeks of work. Scott takes a look at some of the top takeaways as mandatory minicamp is set to start next week. Sign up for PrizePicks with code: HMA and get $50 in lineups instantly when you play your first $5+ lineup! ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://link.prizepicks.com/LME0/SCOTTKENNEDY⁠⁠⁠⁠⁠⁠⁠⁠⁠ Become a Member of the Falcons Podcast: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/channel/UCExH7g8jWCX0Wb5p6Jd9FwA/join⁠⁠⁠⁠⁠⁠⁠⁠⁠ For More Atlanta Falcons News: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.si.com/nfl/falcons/onsi⁠⁠⁠⁠⁠⁠⁠⁠⁠ Nick Kendell: https://x.com/NickKendellMHH Scott Kennedy: https://www.youtube.com/c/scottkennedy?sub_confirmation=1 Garrett Chapman: https://x.com/gchapatl #Falcons #AtlantaFalcons #DirtyBirds Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, I sat down with Deputy Dean Veronica Hauad of the University of Chicago to explore what the university calls the “life of the mind” — and what that truly means for applicants.If you've ever wondered how one of the most intellectually rigorous universities in the country evaluates students, this conversation pulls back the curtain.From the Core Curriculum to the famously creative essay prompts, Deputy Dean Hauad shares exactly what UChicago looks for — and why intellectual curiosity matters more than a résumé packed with achievements.What You'll Learn in This EpisodeThe Core Curriculum & Academic IdentityWhy UChicago remains deeply committed to a classic liberal arts foundation. Deputy Dean Hauad explains the eight subject areas every student completes — and how this shared academic experience shapes classroom conversations and campus culture.What “Fit” Actually MeansUChicago isn't looking for students who can simply handle the rigor — they're looking for students who enjoy dissecting ideas. Learn how the admissions team evaluates whether an applicant will thrive in an environment built around inquiry and debate.The Famous Supplemental EssaysWhy UChicago's unconventional essay prompts are so important — and why they reveal “how you think,” not just what you've accomplished. This is where applicants truly differentiate themselves.The “No Harm” Test-Optional PolicyA clear explanation of UChicago's approach to standardized testing. If a score doesn't strengthen an application, it won't be used. Context — including a student's high school profile — matters more than headline averages.Letters of Recommendation That Stand OutWhy specific classroom anecdotes carry more weight than glowing adjectives. Deputy Dean Hauad explains what makes a recommendation memorable.Financial Aid DemystifiedAn inside look at UChicago's “No Loan” policy and 100% need-met commitment. Families are encouraged to use Net Price Calculators early to understand affordability and reduce uncertainty.Top Takeaways for Families• Designate “Admissions Time.” Choose one set time per week to discuss college tasks and protect the rest of senior year for enjoying family time.• Don't Rush the Supplement. School-specific essays often reveal “fit” more clearly than the personal statement.• Stay True to Yourself. Instead of asking, “What does the college want?” ask, “What genuinely excites me?” The right colleges are looking for students who lean into their authentic intellectual interests.If you're navigating highly selective admissions — or simply want to better understand how top institutions evaluate applicants — this episode offers clarity, candor, and practical guidance straight from the source.University of Chicago - Admissions & Aid------------------------------------

In this episode of RUNWITHALLI LIVE, I sit down with ultrarunner, coach, content creator, and one of the original voices in online running, Sage Canaday.From Division I running to Olympic Trials qualifying marathons, 100-mile trail races, coaching thousands of athletes, and building VO2 Max Productions, Sage shares one theme that kept resurfacing throughout our conversation:Patience.In a world obsessed with instant results, Sage reminds us that the best runners aren't built in weeks. They're built over years.Top Takeaways from Sage1. Be Patient and Enjoy the ProcessWhen asked what he would tell his younger self, Sage didn't talk about workouts, shoes, or race tactics.He talked about patience.As a young professional runner, he ramped his training quickly, running extremely high mileage early in his career. Looking back, he acknowledges that things could have gone very differently.His advice: Enjoy the process. Don't rush the journey. Fitness takes time. Adaptation takes time. Great performances take time.2. Think Long-Term, Not Workout-to-WorkoutOne of the most powerful themes of the episode was Sage's emphasis on long-term thinking.He explained that runners often expect immediate fitness gains after starting a new workout, training block, or program. Most adaptations take far longer than we think.Rather than chasing quick results, focus on:Months instead of daysSeasons instead of weeksYears instead of racesThe athletes who continue improving are usually the ones willing to stay patient long enough to reap the rewards.3. Consistency Beats One Good WorkoutWhen discussing marathon improvement, Sage repeatedly returned to consistency.Many runners look for the perfect workout.Sage looks for:Consistent trainingGradual progressionSustainable mileageStaying healthyHis philosophy is simple: A runner training consistently at 30 miles per week will often outperform the runner who constantly alternates between overtraining and injury.4. More Isn't Always BetterOne of Sage's biggest coaching lessons is that runners often try to do too much, too soon.Whether it's:Increasing mileage too quicklyAdding too much intensityRacing too frequentlyThe result is often the same: Injury, burnout, or both.The key is earning the next level of training rather than forcing it.5. Running Is a Lifelong SportAfter decades in the sport, Sage spoke candidly about aging, setbacks, injuries, and the reality that none of us are immune to change.His perspective was refreshing: Running doesn't have to be about chasing PRs forever.It can be about:Staying healthyStaying activeContinuing to learnRemaining connected to the running communityLongevity matters.6. Healing Requires Patience TooSage also shared his experience recovering from a significant injury.Like many runners, he initially expected a quick return.Instead, recovery took much longer than anticipated.One of his biggest lessons: Trust the process and give yourself grace. Whether you're returning from injury, rebuilding fitness, or navigating a difficult season of training, patience isn't weakness. It's often the fastest path forward.My Favorite Quote from the Episode"Just be patient. Think long-term. Things generally take longer to adapt than you think."Final ThoughtsIf there was one message Sage left us with, it's this: The runners who succeed aren't always the most talented. They're often the ones willing to stay consistent, stay healthy, and stay patient long enough to see what's possible!There is no pace too slow. Keep showing up. Your future fitness is being built one patient day at a time! Sage was an incredible guest and human to connect with on the podcast, and I couldn't be more excited to see what he continues to do and bring to runners worldwide as both a coach and top-notch athlete. He's incredibly intelligent, and fun fact: he started his YouTube channel before he even had an iPhone. Talk about a true OG!Thank you, Sage, for dropping so many gems in this episode. It was a pleasure having you on the podcast, and I know so many people will benefit from the wisdom, insights, and lessons you shared.If you're chasing a PR, navigating a busy life, trying to better understand how to train, or simply looking for tools to stay motivated and find more joy in the process, this conversation is for YOU! Subscribe to RUNWITHALLI® LIVE so you never miss an episode!Share this episode with a training partner who needs to hear it!Connect with Sage Canaday:InstagramYouTubeAnd take ONE thing from this episode and apply it to your next run.Thank you for being here. I appreciate you! Support the show

Dr. Monty Pal shares highlights from the final day of ASCO26, including new research on treating anemia in myelofibrosis, advances in RAS-mutated mCRC, novel therapies for AML, and a potentially practice-changing trial in TNBC. LINK TO FULL TRANSCRIPT

Dr. Monty Pal shares highlights from Day 4 of the 2026 ASCO Annual Meeting, including a much-anticipated study in hepatocellular carcinoma, new data in non–small cell lung cancer, and a key update in the treatment of Merkel cell carcinoma. LINK TO TRANSCRIPT

Dr. Monty Pal shares highlights from Day 3 of the 2026 ASCO Annual Meeting, including new research for the treatment of advanced CRC and mCRPC, TIL cell therapy in advanced non-uveal melanoma, and an ultra-low dose immunotherapy trial in head and neck squamous cell carcinoma. LINK TO FULL TRANSCRIPT

Dr. Monty Pal shares highlights from Day 2 of the 2026 ASCO Annual Meeting, including a practice-changing trial in renal cell carcinoma, advances in ER-positive, HER2-negative early breast cancer, and the use of olanzapine as an effective steroid-sparing alternative for chemo-induced nausea and vomiting in pediatric cancer. LINK TO FULL TRANSCRIPT

In the first episode of a special daily series during the 2026 ASCO Annual Meeting, Dr. Monty Pal discusses 3 abstracts, including a follow-up on the EV-302 study in urothelial carcinoma, a potential new treatment option for patients with PD-L1-positive advanced non–small cell lung cancer, and a novel psychosocial digital application that improves fatigue and distress in patients with multiple myeloma. LINK TO FULL TRANSCRIPT

This week on Jesuitical: A feed drop of this week's special “Inside the Vatican” roundtable, a discussion of “Magnifica Humanitas,” Pope Leo's groundbreaking first encyclical on protecting the human person in the age of artificial intelligence. Host Colleen Dulle sits down with her co-host and senior Vatican correspondent, Gerard O'Connell, as well as America's president and editor in chief, Sam Sawyer, S.J. They discuss the document's key takeaways, how it is being received in Silicon Valley, Pope Leo's challenge for every Catholic in the A.I. age and much more.  Chapters: 0:00 Intro 1:11 Pope Leo present for the launch of his own encyclical 4:21 How the encyclical is being received by the tech community 8:43 Magnifica Humanitas on the growth of Catholic social teaching 13:16 Acknowledging the Church's role in slavery 15:53 Exploring Pope Leo's ecclesiology 22:30 Leo's concrete recommendations for A.I. 32:30 How lay people can deal with A.I. 37:40 Outro Links: Read “Magnifica Humanitas” Pope Leo's first encyclical tackles A.I., power and human dignity Pope Leo XIV makes historic apology for the Catholic Church's role in legitimizing slavery Why Pope Leo's new encyclical quotes Gandalf: Literary images of hope and faith in ‘Magnifica Humanitas' A capitalist (priest) reads ‘Magnifica Humanitas' Learn more about your ad choices. Visit megaphone.fm/adchoices

This week on a special “Inside the Vatican” roundtable, a discussion of “Magnifica Humanitas,” Pope Leo's groundbreaking first encyclical on protecting the human person in the age of artificial intelligence. Host Colleen Dulle sits down with her co-host and senior Vatican correspondent, Gerard O'Connell, as well as America's president and editor in chief, Sam Sawyer, S.J. They discuss the document's key takeaways, how it is being received in Silicon Valley, Pope Leo's challenge for every Catholic in the A.I. age and much more.  Links: Read “Magnifica Humanitas” Pope Leo's first encyclical tackles A.I., power and human dignity Pope Leo XIV makes historic apology for the Catholic Church's role in legitimizing slavery Why Pope Leo's new encyclical quotes Gandalf: Literary images of hope and faith in ‘Magnifica Humanitas' A capitalist (priest) reads ‘Magnifica Humanitas' Follow Gerry on X: @gerryorome  Follow Colleen on Instagram: @colleendulle  Support Inside the Vatican by becoming a subscriber to America Magazine! Learn more about your ad choices. Visit megaphone.fm/adchoices

Alex Barth of 98.5 The Sports Hub and Brian Hines of Pats Pulpit go LIVE on the Patriots Beat Podcast to breakdown Wednesday's OTA practice. Patriots Beat on CLNS Media is Powered by:

Every loan officer wants to do more loans in less time, but that scaling doesn't happen when you keep doing everything yourself.In this episode of The 360 Experience Podcast, Tim Braheem sits down with Julie Crow, a veteran mortgage originator who is on pace for roughly 180 loans in 2026 — and she has built that business largely through Realtor relationships, reputation, client care, and old-school execution.No flashy social media strategy. No massive marketing machine. No active CRM.Top Takeaways for Loan Officers:1️⃣ Why doing everything yourself is not a badge of honor — it is probably the ceiling on your production.Julie shares how letting go of file-level tasks has already helped her increase production and create more time for pre-approvals, Realtor relationships, and business development.2️⃣ The leadership shift every high-producing LO eventually has to make.Tim breaks down why your job is no longer to be the doer of everything. Your job is to train, empower, and lead the people who can help you scale.3️⃣ How to transfer trust from “me” to “we.”Julie built her brand on personal care and execution. Tim shows how loan officers can keep that high-touch experience while positioning the team as part of the value proposition.4️⃣ Why your CRM may be the biggest untapped opportunity in your business.Julie has thousands of past clients but no active CRM. They talk about why that database could become one of the most profitable assets in her business — and why she should not be the one manually building it.5️⃣ How simple, memorable client touches still win.From approval cookies to personalized closing binders to high-quality blankets, Julie proves that thoughtful, useful, human touches still create loyalty, referrals, and Realtor trust.ABOUT TIM BRAHEEMWith more than 25 years of experience as a highly successful mortgage professional, industry leader, educator, and life coach, Tim Braheem is committed to engaging with people on a deep level and helping them uncover the barriers they have placed in the way of having the level of success they deserve in both their business and personal lives.FOLLOW Instagram ► https://www.instagram.com/tbraheem/LinkedIn ► https://www.linkedin.com/in/timbraheemTHE LOAN ATLASJOIN ► https://go.theloanatlas.com/membership FOLLOWInstagram ► https://www.instagram.com/theloanatlas/YOUTUBE ► https://www.youtube.com/@LoanAtlas----------

Anthony breaks down the top takeaways from the Giants' 2026 rookie minicamp. We dive into Arvell Reese's performance, Colton Hood's takeaway TD, and why Francis "Sisi" Mauigoa is already looking like a readymade guard. Plus, we discuss the surprising kicking competition and why the Fields is winning over the coaching staff already. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Alex Barth of 98.5 The Sports Hub and Brian Hines of Pats Pulpit go LIVE on the Patriots Beat Podcast to breakdown Patriots rookie minicamp. Patriots Beat on CLNS Media is Powered by:

The Atlanta Falcons conducted their rookie mini camp over the weekend, and there was some interesting news coming out of Flowery Branch. Scott gets into it on this Monday edition of the Falcons Podcast. Sign up for PrizePicks with code: HMA and get $50 in lineups instantly when you play your first $5+ lineup! https://link.prizepicks.com/LME0/SCOTTKENNEDY Become a Member of the Falcons Podcast: https://www.youtube.com/channel/UCExH7g8jWCX0Wb5p6Jd9FwA/join Nick Kendell: https://x.com/NickKendellMHH Scott Kennedy: https://www.youtube.com/c/scottkennedy?sub_confirmation=1 Garrett Chapman: https://x.com/gchapatl For More Atlanta Falcons News: https://www.si.com/nfl/falcons/onsi #Falcons #AtlantaFalcons #DirtyBirds Learn more about your ad choices. Visit megaphone.fm/adchoices

Shan Shariff and Bobby Belt break down the opening of the Dallas Cowboys' rookie minicamp and the defensive philosophy of the new coaching staff. They highlight the team's excitement over rookie Caleb Downs and explore Christian Parker's process for determining the defensive leader for the upcoming season. Nick Eatman joins Shan and Bobby on 105.3 The Fan to share his observations from the Dallas Cowboys rookie minicamp and the team's draft room dynamics. They discuss the versatility of new defensive schemes under Christian Parker and why the incoming rookie class is drawing comparisons to franchise legend Darren Woodson. Should we be talking more about Caleb Downs' lack of snaps at the nickel in college? Shan tells Bobby why it might make more sense for the #DallasCowboys to sign Kenny Moore to play nickel and leave Downs at safety. Joseph Hoyt of the Dallas Morning News joins G-Bag Nation to analyze key takeaways from the Cowboys' rookie minicamp and the mental preparation of newcomers like Caleb Downs. Discussion highlights Stephen Jones' composure in the draft war room, the historical arrival of Caleb Etienne, and the current state of depth at the linebacker and running back positions. Audacy insider Ross Tucker joins the GBAG Nation to discuss the #DallasCowboys and the outlook for the NFC East following the NFL Draft. Ross shares his insights on the Cowboys' off-season moves, their potential as Super Bowl contenders, and how the rest of the division is shaping up.

Shan Shariff and Bobby Belt break down the opening of the Dallas Cowboys' rookie minicamp and the defensive philosophy of the new coaching staff. They highlight the team's excitement over rookie Caleb Downs and explore Christian Parker's process for determining the defensive leader for the upcoming season. Nick Eatman joins Shan and Bobby on 105.3 The Fan to share his observations from the Dallas Cowboys rookie minicamp and the team's draft room dynamics. They discuss the versatility of new defensive schemes under Christian Parker and why the incoming rookie class is drawing comparisons to franchise legend Darren Woodson. Should we be talking more about Caleb Downs' lack of snaps at the nickel in college? Shan tells Bobby why it might make more sense for the #DallasCowboys to sign Kenny Moore to play nickel and leave Downs at safety. Joseph Hoyt of the Dallas Morning News joins G-Bag Nation to analyze key takeaways from the Cowboys' rookie minicamp and the mental preparation of newcomers like Caleb Downs. Discussion highlights Stephen Jones' composure in the draft war room, the historical arrival of Caleb Etienne, and the current state of depth at the linebacker and running back positions. Audacy insider Ross Tucker joins the GBAG Nation to discuss the #DallasCowboys and the outlook for the NFC East following the NFL Draft. Ross shares his insights on the Cowboys' off-season moves, their potential as Super Bowl contenders, and how the rest of the division is shaping up.

Shan Shariff and Bobby Belt break down the opening of the Dallas Cowboys' rookie minicamp and the defensive philosophy of the new coaching staff. They highlight the team's excitement over rookie Caleb Downs and explore Christian Parker's process for determining the defensive leader for the upcoming season. Nick Eatman joins Shan and Bobby on 105.3 The Fan to share his observations from the Dallas Cowboys rookie minicamp and the team's draft room dynamics. They discuss the versatility of new defensive schemes under Christian Parker and why the incoming rookie class is drawing comparisons to franchise legend Darren Woodson. Should we be talking more about Caleb Downs' lack of snaps at the nickel in college? Shan tells Bobby why it might make more sense for the #DallasCowboys to sign Kenny Moore to play nickel and leave Downs at safety. Joseph Hoyt of the Dallas Morning News joins G-Bag Nation to analyze key takeaways from the Cowboys' rookie minicamp and the mental preparation of newcomers like Caleb Downs. Discussion highlights Stephen Jones' composure in the draft war room, the historical arrival of Caleb Etienne, and the current state of depth at the linebacker and running back positions. Audacy insider Ross Tucker joins the GBAG Nation to discuss the #DallasCowboys and the outlook for the NFC East following the NFL Draft. Ross shares his insights on the Cowboys' off-season moves, their potential as Super Bowl contenders, and how the rest of the division is shaping up.

We look at the big industry numbers and trends discussed at the 2026 NACS State of the Industry Summit -- and how they could impact your business. Hosted by: Jeff Lenard, NACS Vice President of Media & Strategic Communications Jeff leads the association's industry-wide external communications campaigns to advance the role of convenience stores as positive economic, social and philanthropic contributors to the communities they serve. He also serves as lead spokesperson and has conducted more than 6,000 media interviews about trends and innovations at convenience stores.

“There's a strong interest in promoting the Sicilian excellencies, which are of course connected  to food and wine, but also the natural beauties that we can offer. So, even though Mount Etna is  visible from everywhere, really, it's the olive groves and the vineyards surrounding the estate that make all the difference for an experience that makes it really relaxing and exclusive.”We're in great company with Fabio Cimenti, Operating Officer of Villa Neri Etna Resort & Spa, an extraordinary retreat nestled on the volcanic slopes of Mount Etna in the ancient hilltop village of Linguaglossa, Sicily—where a century-old family legacy of farming, winemaking, and quiet reverence for the land has blossomed into one of the island's most distinctive luxury escapes.Here, the silence is intentional, the materials are local, and every detail—from the lava stone underfoot to the Etna DOC wine in your glass—is a love letter to this remarkable corner of the earth.In the final episode of Season 9, Fabio teaches us that a sense of place isn't designed—it's inherited, tended, and passed down.Top Takeaways[1:55] From the Dolomites to the slopes of Etna—what does it take to leave a career in education behind and follow a feeling?[6:00] Greek, Roman, Arabic, Spanish, French—Sicily isn't just an island, it's a civilization layered on top of itself.[7:10] With its lava stone houses and a cuisine fed by volcanic soil—Linguaglossa is not the seaside Sicily you imagined.[11:00] A tenor's voice built the fortune. A brother's grief brought it home to Sicily. And four generations later, those first vines are now a five-star estate.[13:50] At Villa Neri, the roots aren't just a story—they're sitting in the hallway for guests to encounter. [16:35] Breakfast facing a volcano, lunch in the vineyards, dinner under a Sicilian sunset—Fabio's ideal day at Villa Neri is not a hard sell.[21:35] From marble floors, lava stone walls and a local sculptor's permanent collection to suite wine cellars and lodge spas facing the volcano—Villa Neri has thought carefully about what it means to wake up on these slopes.[27:15] Chef Elia Russo's memories menu at 12 Fontane is a journey through Sicily—from the volcanic highlands to the coastline—told through ingredients that have never left the island.[29:10] At Petra Spa, even the treatments are sourced from the land—because Villa Neri believes a guest should feel Sicily in every sense.[31:10] Casa Arrigo is where it all began—the original land, the first vines, the first olive press—and a minute's walk from Villa Neri, it's still where the best stories are told.Notable MentionsWhite Lotus Season 2 at San Domenico Palace in Taormina, Sicily Dolce & GabbanaArtist Salvatore IncorporaSicilian desserts, cassata cakes & cannoli Neri Etna Rosato DOC made of 100% Nerello MascaleseFerragosto in AugustNeri Agricola ShopVisit For YourselfVilla Neri Website | Neri Etna Website | @villaneri

What are the fastest-growing eCommerce brands actually doing behind the scenes, and how do you know if your business is on the right track? In this episode, I'm breaking down insights from a massive industry trends report built from 300 seven- and eight-figure brands. You'll learn what's working, what's not, and the benchmarks you should be paying attention to when it comes to growth, margins, and marketing performance. Listen in as I dive into the reality of paid traffic in today's market, why nearly every brand is investing in ads, and how rising competition is impacting profitability. I also cover which platforms are dominating (and why), the real pros and cons of selling on Amazon, and how AI adoption is shaping the future of eCommerce. You can find show notes and more information by clicking here: https://tinyurl.com/2er2z54j  Interested in our Private Community for 7-Figure Store Owners?  Learn more here.   Want to hear about new episodes and eCommerce news round-ups?  Subscribe via email.

Creating an Environment that Employees and Customers Love  Shep interviews Lisa Nichols, CEO and co-founder of Technology Partners and author of Something Extra. She discusses the importance of employee experience, leadership, and organizational culture in delivering exceptional customer experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is the connection between employee experience and customer experience?  How does company culture impact the way customers perceive an organization?  Why is employee retention important for delivering consistent customer service?  Why is consistency key to building customer trust and confidence?  What role does leadership play in ensuring a positive customer experience?  Top Takeaways:    How employees are treated within an organization directly impacts how customers perceive and experience the company. When employees feel valued, cared for, and seen, they bring that same energy to every customer interaction.  Employee tenure is an indicator of a healthy workplace, where people feel fulfilled and are unlikely to leave even when opportunities elsewhere arise.  The goal for leaders is to provide opportunities for growth that equip employees with the skills to thrive. Then create a work environment they love and don't want to leave.   Core values must be more than just words on a wall. A great work culture shows up in the hallways, meeting rooms, and customer interactions.   What happens inside the organization is felt by customers on the outside. The leadership, the organization's mission statement, and the team must be aligned, because those on the front lines deliver the customer experience.  People want to know what to expect when they do business with you. Consistent actions and reliable results create trust, which is just as important as product quality.   The consistency and trust built over time make customers confident that, when mistakes occur, the company will address them openly and make things right. Customers don't expect perfect performance, but they do expect reliability.  Successful leaders aren't afraid to ask questions or adopt new ideas. Some of the best lessons come from listening to other people's stories. Leaders who seek feedback and absorb wisdom from others consistently improve.  Plus, Lisa shares more insights from her book, Something Extra: Uncover Your Strengths. Unlock Your Potential. Unleash Your Impact. Tune in!   Quote:   "If we take care of our employees, they're going to take care of our customers, and then our success will follow."  About:    Lisa Nichols, CEO and co-founder of Technology Partners, is the author of Something Extra and a top-ranked podcast host, mentoring leaders to embrace the unique qualities that set them apart.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to Insiders Rewind - Recapping February   This month, we are looking back to: -Ep. 264 - No More Artificial Harmony: Master Conflict and Build a Better Company -Ep. 265 - 100 Years In: How Sprague Pest Grows & Wins in Commercial Services -Ep. 266 - Why Getting Involved with Regulatory Issues Matters -Ep. 267 - Exit by Design, Not by Exhaustion: A Planned Exit vs. A Desperate One.   A shout to our sponsors! Coalmarch:  Digital strategies and conversion-driven websites are waiting for you and it's time for a free month! Visit https://www.coalmarch.com/podcast to claim yours! PestSure - Providing pest industry specific insurance for your business and insuring the future of pest control.  VoiceForPest: Designing and implementing unparalleled integrated voice solutions for home service companies of any size from coast to coast. https://www.voiceforpest.com/podcast/ Forshaw - A third-generation, family-owned national distributor serving the pest management and wildlife control industry across the United States. They offer over 2,000 products, fast delivery, exceptional customer service, and innovative tools to help pest pros succeed! We'd love to hear from you. Drop a comment, leave a review on Apple Podcasts or Spotify, and connect with us on social media @PMPIndustryInsider.

“We should be an experience for guests to experiment with Portuguese products, Portuguese brands, and this means the coffee, the toilet paper, the wines, the amenities. This creates a kind of conversation and it's also storytelling for them to take home.”We're in great company with Sofia Brandão, Managing Director of AlmaLusa Hotels, a boutique collection of three soulful properties rooted in the heart of Portugal—from the grand historic squares of Lisbon's Baixa, to the ancient cobblestoned alleys of Alfama, to the sun-bleached tranquility of Comporta's coast.Here, they have reimagined what it means to truly meet a place—not just stay in it—through heritage, Portuguese soul, and the warmth of genuine hospitality.In this episode, Sofia reflects on ten years of building AlmaLusa with patience, purpose, and intention—reminding us that the most memorable stays are never about the room, but always about how a place makes you feel.Top Takeaways[1:55] Sofia didn't set out to run hotels—she set out to see the world, and somewhere along the way, the world checked her in.[9:10] The Portuguese have always had history, food, and soul worth sharing with the world—and have spent centuries being far too humble to insist upon it.[12:20] A decade in, AlmaLusa's quiet rule for growth has never changed—the right location, real heritage, and a neighborhood worth genuinely sharing with guests.[15:40] After 25 years in Lisbon, Sofia is still getting lost in it—and she wouldn't have it any other way.[18:15] Three properties, three entirely different heartbeats—from the vibrant historic square of Baixa Chiado to the poetic evening streets of Alfama to the unhurried, sun-stretched days of Comporta.[21:15] At AlmaLusa, the history isn't hanging on the walls—in many cases, it is the walls.[24:05] AlmaLusa has a simple vision—every product a guest touches should be Portuguese, and every one of those products should have something worth saying.[26:20] In Portugal, the next meal is already being planned before the current one is over—and at AlmaLusa's restaurants, that spirit of gathering around the table is baked into every honest, ingredient-led dish.[29:20] Alma means soul in Portuguese—and at AlmaLusa, that isn't a brand promise, it's the operating principle behind every greeting and every turndown note.[34:10] Portugal will always be a small country—and Sofia believes that's exactly what makes it one of the most quietly extraordinary destinations in the world.Notable MentionsSix Sense Douro ValleyPastel de Nata, Portuguese egg custard tartVinho Verde Visit For YourselfAlmaLusa Hotels Website | @almalusahotels | @almalusacomporta | @delfinarestaurants% off with code FRIEND at checkout

Lions247's coverage team spent more than an hour at the most recent Penn State football spring practice. We bring many observations to this podcast episode, including a key update at quarterback, early impressions of new Nittany Lions and position developments across the field. Enjoy complete Penn State coverage anytime at Lions247.com. Follow the team on X: @Lions247 @TDsTake @danieljtgallen @tyler_calvaruso @MarkXBrennan. Follow or subscribe to the Lions247 Podcast on Spotify, Apple Podcasts, Stitcher, or wherever you get your podcasts. And watch every episode on YouTube. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

Seth and B-Scott see what Nate Davis of USA Today has the Texans doing with the 28th pick in the Mock Draft Injection, then give their takeaways on the Texans revealing their coaching staff and what CJ Stroud has said about new QB Coach Jerry Schuplinski.

Seth and Sean discuss some of what jumped out at them from their conversation with Texans GM Nick Caserio, including the Tytus Howard and David Montgomery trades.

Every weekday, award-winning columnist Dejan Kovacevic and DK Pittsburgh Sports reporter Chris Halicke deliver three ‘Double Shot' shows as a supplement to the morning ‘Daily Shot' of Steelers, Penguins and Pirates podcasts!  Video versions streaming live on YouTube starting at 3 p.m.! Eastern Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Lions247 spent time in Beaver Stadium this week, speaking with Penn State head coach Matt Campbell for the first time since his introductory press conference. Plus, we chatted with every position coach and coordinator, gaining fresh perspective on early stages of a new Nittany Lions era. Enjoy complete Penn State coverage anytime at Lions247.com. Follow the team on X: @Lions247 @TDsTake @danieljtgallen @tyler_calvaruso @MarkXBrennan. Follow or subscribe to the Lions247 Podcast on Spotify, Apple Podcasts, Stitcher, or wherever you get your podcasts. And watch every episode on YouTube. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices