Podcasts about customer relations

In today's episode, Chuck Thompson joins us to address the urgent issues of effective fire protection, prevention, and safety. As the Director of Customer Relations at E Fire USA, Chuck and his team are on a mission to accomplish one central goal: “To innovate fire safety, anytime, anywhere – because there is never enough fire protection.” Fires are among the most destructive forces known to man. In an effort to make the world a safer place, E Fire provides cutting-edge firefighting solutions that reduce property damage, environmental damage and, most importantly, the loss of life.  How is Chuck making this revolutionary new product available as an additional line of defense to fire prevention and suppression solutions? Hit play now to find out! Jump in as we highlight: Why people's awareness of fire safety is so low.  What the E Fire Extinguishing Ball is, and how it stops fires in its tracks. How to determine high-risk fire areas, and how an E Fire Extinguishing Ball can provide peace of mind. Non-water and heat-activated fire extinguishing methods. Want to stay up-to-date on Chuck's work with E Fire USA? Learn more about their products here! Episode also available on Apple Podcasts: http://apple.co/30PvU9C

In this episode we're exploring the Jude House with Erica Jones, Customer Relations, Outreach and Alumni Coordinator and Susie Thompson, Executive Director of the Jude House.The Jude House (www.JudeHouse.org)Inside Our Community is part of a series that highlights Associated agencies that play an important role in shaping our community; what they do, why they're important, and how you can get engaged.Thanks for listening. If you like this podcast and want to hear more, search Charles County Government on Apple Podcast, Spotify or where ever you get your podcast - and be sure to like and subscribe. We're also available on YouTube. Search Charles County Commissioners And Stay Connected for all County news, information, and programs by visiting www.CharlesCountyMD.gov/StayConnected

Ever wondered if unbreakable membranes really existed? Listen to this!More #water insights? Connect with me on Linkedin: https://www.linkedin.com/in/antoinewalter1/

Insurance Customer Relationship Management Plans: Boost Client Satisfaction!

In today's dynamic and evolving marketplace, understanding the essence of modern business goes far beyond textbooks. Modern Business Essentials dives deep into the interconnected pillars that shape success in the 21st century. This comprehensive course blends theory with actionable insights, covering ten key areas that are essential for businesses to thrive in today's fast-paced digital world. Each unit unravels five distinct chapters, offering real-world examples, case studies, and practical solutions designed for entrepreneurs, managers, and professionals aiming to excel in modern business environments. To unlock full access to all our episodes, consider becoming a premium subscriber on Apple Podcasts or Patreon. And don't forget to visit englishpluspodcast.com for even more content, including articles, in-depth studies, and our brand-new audio series now available in our English Plus Podcast's shop! What You'll Learn: Business Strategy & Management: Master strategic thinking and learn how to adapt during times of uncertainty. Digital Transformation & Innovation: Discover how automation, AI, and emerging technologies redefine the workplace. Marketing & Branding: Build compelling personal and corporate brands, leveraging content marketing and data analytics. Global Business & Economics: Understand how geopolitics, economic policies, and global supply chains affect businesses. Startups & Entrepreneurship: Scale your ideas while navigating funding challenges and fostering inclusive business cultures. Human Resources & Talent Management: Explore best practices for remote teams, employee well-being, and upskilling. Operations & Supply Chains: Implement lean management principles and tackle risks for efficient business operations. Finance & Investment: Get insights into budgeting, forecasting, FinTech, and risk management. Customer Relations & Service: Create customer-centric models to build loyalty and elevate user experiences. Sustainability & Corporate Social Responsibility: Integrate sustainable practices and navigate CSR challenges for long-term impact.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by Samantha Higdon, a recent winner of the 2024 APEX Service Advisor award. Samantha shares her journey from being a CSR to an award-winning Service Advisor and her transition into a new role focused on marketing and finances. The discussion delves into how her father's experiences running the shop influenced her career path and the importance of robust processes in maintaining a successful business. For insights on effective team management and the impact of family dynamics in the automotive industry, don't miss this episode!00:00 ASMR Audio: Balance Needed06:10 Vulnerability and Life's Unexpected Turns08:16 Workaholic's Transformative Wake-Up Call12:37 Family and Career Decisions16:05 Advisor Experience and Challenges18:14 Effective Client Process Management19:43 Process Consistency or Client Frustration23:48 Becoming a Natural Leader27:34 "Audio Venture's Overnight Success"31:51 "Storyline Over Acting"33:03 Distracting Meth Head with Digging38:17 Competency Over Gender Bias41:08 Generational Struggles and Addiction43:30 Mechanic Treatment System Challenges48:29 Performance Accountability Challenges49:34 Hiring a Non-Accepting Manager53:31 Q7 Maintenance and Mileage Report57:14 Teen Restrictions and Choices58:59 Technician Tearful Over Beetle Convertible

In this episode, the Ski Moms explore Bogus Basin Mountain Recreation Area with Susan Saad, Director of Community and Customer Relations. Susan shares how this unique nonprofit ski area, just 16 miles from downtown Boise, has evolved over her 10-year tenure. Susan discusses the mountain's impressive 2,600 skiable acres, making it Idaho's second-largest resort, and details the extensive improvements made possible by their nonprofit model, including new chairlifts and state-of-the-art snowmaking.Susan highlights Bogus Basin's deep community connections through innovative programs like their extensive school outreach serving 3,000+ kids annually, a groundbreaking homeschool program with 800+ participants, and their environmental education initiatives through SnowSchool. Susan explains their commitment to accessibility through affordable pricing, including $19 night skiing tickets and various pass options for different demographics.We cover on-mountain amenities, from the main Simplot Lodge to the popular "Beach" area known for gourmet grilled cheese. Susan shares local traditions and details year-round activities, including summer mountain biking and their mountain coaster. Her insights reveal how Bogus Basin's nonprofit status allows them to prioritize community engagement while maintaining high-quality ski operations, making it a unique model in the industry. The episode provides a comprehensive look at this community-focused mountain that combines affordable access with extensive terrain and programs for all ability levels.Keep up with the latest from Bogus BasinWebsite: bogusbasin.orgInstagram: @bogusbasinFacebook: www.facebook.com/BogusBasinIdahoStarting this March, you can lock in the lowest prices of the season and score big on Ikon Pass renewals and new sales. The Ikon Pass gives you access to 60+ resorts worldwide. Don't miss out on this incredible value — head to ikonpass.com Ready for your next adventure? Download the Vrbo app or check out Vrbo.com for trusted, family-friendly getaways and plan a stay everyone will love! Start planning your trip here visitulstercountyny.comThe Ski Moms are so excited to be partnering with Ulster County this year. Located in New York State, Ulster County is tucked into the Hudson Valley and offers families a chance to get out in nature all year long.Support the showKeep up with the Latest from the Ski Moms!Website: www.theskimoms.coSki Moms Discount Page: https://www.theskimoms.co/discountsSki Moms Ski Rental HomesJoin the 13,000+ Ski Moms Facebook GroupInstagram: https://www.instagram.com/theskimoms/ Send us an email and let us know what guests and topics you'd like to hear next! Sarah@skimomsfun.comNicole@skimomsfun.com

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Frank Scandura, owner of Frank's European Service in Las Vegas and a coach for Transformers Institute. Frank shares his insights on several pressing industry issues, including the challenges posed by increasing costs of business and the strain it puts on shop owners. He emphasizes the importance of maintaining strong ethical standards and focusing on people over profits, arguing that this approach will ultimately lead to success. 00:00 "Frank's Industry Insight"08:14 Evolving Car Industry Loyalty14:51 Impatient Car Owners16:44 The Ruthless Business Shift23:32 Balancing Coach Guidance and Growth30:44 "Planning for Business Ownership"35:38 Business Continuity Planning37:10 Uninsured Flood Devastates Businesses43:25 Is Solo Business Financially Viable?50:44 Premium Service Pitch Lacking Training54:04 Unintended Business Incentive Issues01:01:47 Advisor Troubles Reduce Shop Revenue01:03:24 Businesses Lack Flood Insurance

Send us a textSummaryIn this thought-provoking discussion, Mike Sabat from Twilio shares his perspective on the potential convergence of Customer Success Management (CSM) and Account Executive (AE) roles in enterprise technology. The conversation delves into how consumption-based pricing models and increasing product complexity are driving this transformation, with particular emphasis on revenue responsibility and customer relationship management in the modern tech landscape.Detailed AnalysisThe episode explores the shifting dynamics of customer-facing roles in enterprise technology, highlighting several key trends and implications:Consumption-Based EvolutionThe discussion begins with an examination of how enterprise software is moving from seat-based to consumption-based pricing models, similar to those employed by major players like AWS, Google Cloud, and OpenAI. This fundamental shift is reshaping how companies structure their customer-facing teams and responsibilities.Role Convergence DriversSabat presents compelling arguments for the merger of CSM and AE roles, particularly in growth-oriented companies. The traditional model of AEs making promises and CSMs cleaning up afterward is becoming obsolete, replaced by a more integrated approach where responsibility for both sales and delivery rests with the same individual.Revenue ResponsibilityA crucial point emerged regarding revenue responsibility in customer success roles. The panel agrees that CSM teams must evolve beyond being cost centers to become revenue generators, either through direct sales responsibility or through packaged services offerings.Specialized ModelsThe discussion acknowledges that while convergence is likely in some areas, specialization will continue to exist. The "hunter" role focused on new logo acquisition will remain distinct, while the "farmer" role may see the most convergence between AE and CSM functions.Future ImplicationsThe conversation concludes with insights into how this evolution might affect organizational structure, skill requirements, and customer relationship management in the coming years, particularly in enterprises with complex, consumption-based products.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

Thanks to our Partners, NAPA TRACS, and Today's Class Discover how to harness AI tools effectively in business with two experts from Optimize Digital Marketing. They share practical tips on using AI to streamline operations, generate creative marketing ideas, optimize SEO, and improve customer interactions—all while maintaining a personal touch. Learn how to balance AI's efficiency with human creativity and judgment, avoid pitfalls like bias and plagiarism, and make AI work for you without losing authenticity. Doug Robison, Director of Sales and Partnership, Optimize Digital Marketing  Jordan Greene, Director of Product and Partner, Optimize Digital Marketing  Show Notes Watch Full Video Episode Discussion on AI (00:00:00) "Add You to It" Concept (00:02:13) Cautions with AI Use (00:03:56) AI in Customer Interactions (00:05:08) Risks of AI Responses (00:06:18) Personalization in AI Responses (00:07:29) AI's Evolution (00:08:26) AI's Historical Context (00:09:23) Logistical Challenges of AI (00:12:09) AI in Automotive Industry (00:13:11) AI's Role in Marketing (00:14:01) Best Practices for Using AI (00:15:51) Emotional Tone in AI Prompts (00:16:49) Adapting AI for Different Roles (00:17:16) Gemini AI and Source Validation (00:19:59) Caution with AI Outputs (00:21:08) AI's Role in Enhancing Efficiency (00:22:05) Plagiarism Concerns in AI Usage (00:23:00) SEO and AI Integration (00:26:07) Human Oversight in AI Use (00:29:09) Veterinary Analogy in Customer Relations (00:34:29) The Importance of Charging Appropriately (00:34:52) AI as a Virtual Assistant (00:36:10) Utilizing AI for Problem-Solving (00:37:25) AI in Education (00:37:51) Enhancing Communication with AI (00:39:07) Efficiency Through AI (00:39:38) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: 

Visit thedigitalslicepodcast.com for complete show notes of every podcast episode. Join Brad Friedman and Chris Zeunstrom as they chat about businesses that build relationships and Chris' work improving relationships between people and the technology they use. Chris Zeunstrom is the Founder and CEO of Ruca and Yorba. Since July 2017, Chris has led Ruca, a full-service global design cooperative, overseeing its design practice, ventures, philanthropy, and investments in bootstrapping startups. Chris also founded Yorba, a company dedicated to creating a decentralized internet based on trust, which emerged from beta in January 2024. Previously, Chris was a Limited Partner at NextGen Venture Partners (2015-2018), where he supported entrepreneurs through a network-driven venture firm. He also co-founded Advocate, serving as CEO from September 2015 to January 2018, focusing on integrating technology and civic engagement for inclusive representation. Chris is based in Lisbon. The Digital Slice Podcast is brought to you by Magai, up your AI game at https://friedmansocialmedia.com/magai

The craziness of the holiday season is here... But running your shop doesn't have to be crazy. Not with Shop Boss, anyway. Learn more about how they can help your ARO increase by 20%! Phil Leone, a seasoned automotive business coach, joins Jimmy Purdy. Phil emphasizes the necessity of thorough car inspections to ensure efficiency and job satisfaction among technicians. He shares the importance of quick quoting for waiting customers to enhance customer experience and minimize delays. Additionally, Phil discusses the value of ongoing coaching and how shop visits help identify real operational issues, ensuring genuine progress and accountability00:00 Automotive business veteran enjoys training and improving.09:30 Passionate about training focused on helping others.10:26 Consistency leads to eventual success and personal improvement.20:07 Negative reviews offer opportunities to build loyalty.22:32 Inexpensive oil change builds long-term customer trust.27:43 Oil changes unprofitable individually, profitable monthly overall.33:09 Focus on dollar amounts, not percentages.41:54 Evaluating and planning for shop owner's success.44:36 Motivation and accountability lead to progress.48:06 Finish tasks to progress, and collaborate on solutions.53:40 Coaching provides guidance and reduces dependency over time.01:02:33 Achieving high sales became increasingly effortless.01:05:47 Chill, focus on growth, and maintain personalized coaching.01:12:27 Woman spent $9,000 on undervalued car repairs.01:14:32 Cars depreciate; purchased for transportation needs.01:19:51 Thanks, have a great night and talk soon.

Denise Golia of North Providence, RI shares how she started a very successful bakery by niching way down, despite being limited by a personal injury and not being able to start from her home kitchenGet full show notes and transcript here: https://forrager.com/podcast/130

Jondell Lafont-Garcia of Pflugerville, TX is one of the foremost experts in the homemade marshmallow trend and shares how she built her cottage food business despite facing a major personal challengeGet full show notes and transcript here: https://forrager.com/podcast/129

Andy Swan with LikeFolio notes a distinction in Dick's Sporting Goods (DKS) compared to its competition. He turns to app usage data to show how its boosting customer interaction. Andy believes the "coiling" stock can spring up with the holiday season. ======== Schwab Network ======== Empowering every investor and trader, every market day. Subscribe to the Market Minute newsletter - https://schwabnetwork.com/subscribe Download the iOS app - https://apps.apple.com/us/app/schwab-network/id1460719185 Download the Amazon Fire Tv App - https://www.amazon.com/TD-Ameritrade-Network/dp/B07KRD76C7 Watch on Sling - https://watch.sling.com/1/asset/191928615bd8d47686f94682aefaa007/watch Watch on Vizio - https://www.vizio.com/en/watchfreeplus-explore Watch on DistroTV - https://www.distro.tv/live/schwab-network/ Follow us on X – https://twitter.com/schwabnetwork Follow us on Facebook – https://www.facebook.com/schwabnetwork Follow us on LinkedIn - https://www.linkedin.com/company/schwab-network/ About Schwab Network - https://schwabnetwork.com/about

Joan Eppehimer of Jamestown, NY shares how she raised thousands of dollars for charity with a cottage food business, and (with the help of her nephew Jason) rebranded her business to boost salesGet full show notes and transcript here: https://forrager.com/podcast/127

Bruno Bonando is Director of Customer Relations and Sales at REWE Digital, the digital organization of REWE Group - one of Europe's largest retail and tourism enterprises, with brands like REWE, Penny, Toom, Lekkerland, and ITS Travel. Bruno, former Vice President of Technology at MediaMarkt Saturn and Head of Engineering at Cazoo, originally comes from Brazil, but has been working in Europe for many years. In this episode of the Outcome Economy Podcast Bruno and Johannes speak about Digital Transformation in the retail industry (2:30) The Role of OKRs in Product Org Transformations and new ways of working (12:35) Challenges in adopting OKRs (15:00) Embedding direction and metrics into daily routines (17:20) Proving business impact as IT or Digital Organization (19:50) Communication between business and tech and across silos (24:18) Recommendations and learning resources (31:00) Bruno's reading and podcast recommendations Measure What Matters https://amzn.eu/d/a87oxXJ  Leaders Eat Last https://amzn.eu/d/0SfxaqH The Tim Ferriss Show https://open.spotify.com/show/5qSUyCrk9KR69lEiXbjwXM Masters of Scale https://open.spotify.com/show/1bJRgaFZHuzifad4IAApFR The Deal Podcast https://open.spotify.com/show/6Fer4LFL94q6eMulaqQORH How to connect with Bruno Linkedin: https://www.linkedin.com/in/brunobonando/

#updateai #customersuccess #saas #business Reanna Dempsey, VP of CS at Unanet, joins our hosts, Josh Schachter, Jon Johnson, and Kristi Faltorusso, to explore how executive engagement, data management, and product adaptability have led to improved client retention rates. They also discuss her innovative approaches, including multithreading customer interactions. Reanna emphasizes the critical role of persistence and strategic involvement from internal executives to connect with key stakeholders, while also adding a lighter note, on enjoying Reese's pumpkins. Plus, we'll touch on the unexpected challenges Customer Success Managers (CSMs) face in securing CEO attention and provide actionable strategies for building long-term executive relationships. Timestamps 0:00 - Preview, BS & Intros 8:53 - Stepping in to level up CS initiatives 12:29 - Customer feedback & internal data 15:40 - Service Levels for different customers 18:40 - Ongoing process of cultivating successful business partnerships 22:20 - Difficulties CSMs face in getting CEO attention 25:20 - Strategies to get the executive buy-in to facilitate customer interactions 28:10 - Importance of multithreading approach 29:00 - Setting realistic expectations for executive relationship-building 31:27 - Communicating the importance of tracking & maintaining data ___________________________

Kristi Otto of Fort Myers, FL shares how she leveraged her extensive food industry experience to succeed with her cottage food bakery, despite her community not resonating with her products initiallyGet full show notes and transcript here: https://forrager.com/podcast/126

Fires are among the most destructive forces on the planet — quick to spread, hard to control, and capable of causing immense damage. But what if there was a new and more resourceful way to combat them? In today's episode, we sit down with Chuck Thompson to explore a revolutionary innovation that's set to change the way we protect ourselves from fires… Chuck is the Director of Customer Relations at E Fire USA, a company devoted to making the world a safer place by providing state-of-the-art firefighting solutions designed to reduce property damage, environmental damage and, most importantly, the loss of life. Drawing from his diverse business and political science background, he is dedicated to fulfilling one central goal: “To innovate fire safety, anytime, anywhere – because there is never enough fire protection.” Hit play to explore these burning questions:  Why is our overall awareness of fire safety so low? What is the E Fire Extinguishing Ball, and what makes it so effective? How are high-risk fire areas determined, and what can be done to mitigate the danger? The E Fire Extinguishing Ball is not just a fire extinguisher, it's a leap forward in fire safety. Join us now as we explore the potential of this new technology and how it could make all the difference when it matters most. Want to stay up-to-date on Chuck's work with E Fire USA? Learn more about their products here! Episode also available on Apple Podcasts: https://apple.co/38oMlMr

Welcome to a game-changing episode of English Plus Podcast! In today's deep dive into Customer Relations and Service, we'll explore five essential topics that could transform how you do business and interact with your customers. Here's what we're covering: Building a Customer-Centric Business Model: Discover why your long-term success depends not on what you sell, but on how well you know your customers. Using AI and Chatbots for Efficient Service: Learn how AI is revolutionizing customer service by providing faster, smarter, and more personalized solutions. Addressing and Learning from Customer Feedback and Complaints: Find out how customer complaints can be your secret weapon for business improvement. The Future of Customer Experience in a Digital World: Get a glimpse of how businesses are creating seamless, personalized experiences in a rapidly evolving digital landscape. Building Brand Loyalty in a Competitive Marketplace: Explore the strategies that turn casual customers into passionate brand advocates. Hosted by Danny, this episode offers actionable insights for business owners, marketers, and anyone looking to improve their customer relationships. To unlock the full episode and gain access to our extensive back catalogue, consider becoming a premium subscriber on Apple Podcasts or Patreon. And don't forget to visit englishpluspodcast.com for even more content, including articles, in-depth studies, and our brand-new audio series now available in our English Plus Podcast's shop!

Brand vs. Sales: The Fight for ProsperityIn this episode, we dive deep into why focusing on brand building over chasing sales is crucial for lasting success. Learn how to align every action with the pursuit of prosperity and why adding value to your audience can transform both your business and personal growth.To contact Antonio T. Smith Jr.https://www.facebook.com/theatsjrhttps://www.amazon.com/stores/Antonio-T.-Smith-Jr/author/B00M3MPVJ8https://www.linkedin.com/in/antoniotsmithjrhttps://antoniotsmithjr.comhttps://www.instagram.com/theatsjr Meeting Themes and ValuesProsperity Focus:The central fight is for prosperity, not against external obstacles.Align actions daily with the goal of achieving prosperity.Team Goals & Accountability:Emphasis on Grace completing pay stub tasks within an hour after the meeting.Importance of maintaining productivity, creativity, and accountability among the team members.Productivity and Personal DevelopmentCreative Work Strategy:Reggie encouraged to push creative limits, such as completing scripts faster to challenge himself and generate fresh content.Emphasis on not freestyling without preparation in both sales and creative work.Documentation and Use of Tools:Importance of creating new material and taking notes as ideas arise.Using templates (e.g., a “one sheet”) to document progress and achievements, with frequent updates to reflect growth.Content and Brand ManagementFocus on Branding Over Sales:Team members encouraged to focus on adding value and creating engaging content over direct sales efforts.Grace instructed to continue making math videos that are enjoyable for the audience, as their purpose is to help and not merely sell.Customer Relations and Value Delivery:Deanna was reminded to reach out to customers for feedback and ensure customer service quality.Regular emphasis on ensuring the team members promote the brand and the value they bring to it.Leadership and Management PracticesRecognition and Balance:Encouragement for Deanna to take credit for her contributions to Antonio's success, emphasizing the importance of recognizing team efforts.Use of humor and personal anecdotes to balance the professional environment and make work enjoyable (e.g., jokes about Kool-Aid and birthday celebrations).Navigating Uncomfortable Topics:Transparency about the ongoing pandemic situation and the company's cautious approach to reopening.Antonio clearly stating his decision to keep the company's office closed for safety reasons, emphasizing the value of team welfare over convenience.Key Announcements and MiscellaneousMarketing Training:No marketing training will be held on Deanna's birthday as a gesture of giving her time off.Grace's birthday arrangements discussed, highlighting structured planning for personal events.Upcoming Tasks and Assignments:Reggie reminded to stay on task with book-writing and video content creation.Continued focus on finalizing book covers and updating brand material, like the one-sheet for documentation.Encouragement and Positive Reinforcement:Praise for team members such as Simone for maintaining a positive and vibrant appearance.Positive reinforcement for Charmone's consistent social media activity and audience engagement.Support this podcast at — https://redcircle.com/the-secret-to-success/exclusive-contentAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

In today's episode, Chuck Thompson joins us to address the urgent issues of effective fire protection, prevention, and safety. As the Director of Customer Relations at E Fire USA, Chuck and his team are on a mission to accomplish one central goal: “To innovate fire safety, anytime, anywhere – because there is never enough fire protection.” Fires are among the most destructive forces known to man. In an effort to make the world a safer place, E Fire provides cutting-edge firefighting solutions that reduce property damage, environmental damage and, most importantly, the loss of life.  How is Chuck making this revolutionary new product available as an additional line of defense to fire prevention and suppression solutions? Hit play now to find out! Jump in as we highlight: Why people's awareness of fire safety is so low.  What the E Fire Extinguishing Ball is, and how it stops fires in its tracks. How to determine high-risk fire areas, and how an E Fire Extinguishing Ball can provide peace of mind. Non-water and heat-activated fire extinguishing methods. Want to stay up-to-date on Chuck's work with E Fire USA? Learn more about their products here! Episode also available on Apple Podcasts: http://apple.co/30PvU9C

Jenn Bowersock of Sidney, OH runs an authentic German bakery from her home, and shares how she went from struggling as an entrepreneur to experiencing rapid success by finding product/market fitGet full show notes and transcript here: https://forrager.com/podcast/123

WHAT DO THESE THREE RETAIL ESTABLISHMENTS HAVE IN COMMON? ILL TRAINED EMPLOYEES, MANAGERS AND JUST SLOPPY BAD MANAGEMENT OVERALL AND IT IS GETTING WORSE.

Alexis Kron of Bullhead City, AZ shares how she built a successful cottage food bakery selling luxury custom cakes, despite overcoming personal challenges and facing resistance from her communityGet full show notes and transcript here: https://forrager.com/podcast/122

This episode features an interview with Mark Boothe, Chief Marketing Officer at Domo. Previously, Mark spent more than a decade working in Customer Relations and Marketing at Adobe, and worked at Instructure as the Senior Director of Customer Marketing. At Domo, he is responsible for driving business growth through marketing initiatives.In this episode, Kailey sits down with Mark to discuss how community can improve LTV and your bottom line, the role of AI in ensuring customer data security and privacy, and the importance of listening to customer feedback.-------------------Key Takeaways:Investing in customer-centric initiatives like community engagement and customer success programs is pivotal to reducing churn.AI can provide quick insights to business users without requiring deep technical expertise, but it's important to use data responsibly and securely to drive business decisions.Building a strong community is a critical element of the customer experience strategy.-------------------“At the end of the day, it all comes back to are your customers successful and are they getting value out of your product? I think that too often, not only marketers, but companies in general can get shortsighted by the sale. You get them to a deal and then you're good. No, that's when the real work actually happens.” – Mark Boothe-------------------Episode Timestamps:‍*(02:32) - Mark's career journey*(07:36) - The importance of community in customer retention*(16:22) - Leveraging AI and data for business insights*(21:24) - Challenges in creating great customer experiences*(29:46) - How Mark defines “good data”‍*(35:10) - Mark's recommendations for upleveling customer experience strategies-------------------Links:Connect with Mark on LinkedInConnect with Kailey on LinkedInLearn more about Caspian Studios-------------------SponsorGood Data, Better Marketing is brought to you by Twilio Segment. In today's digital-first economy, being data-driven is no longer aspirational. It's necessary. Find out why over 20,000 businesses trust Segment to enable personalized, consistent, real-time customer experiences by visiting Segment.com

Marketing, PR, and comms expert Kim Rozdeba shares insights from his book, “Branding Queens”, including what exactly a brand IS, the 5 C's of branding, the paradox of expectation, the Oprah test, and why having your own personal brand might be a trap, plus, reminisces about carrying the Olympic torch in the '88 games.

In this episode, we speak with Shelly Mellot, Deputy Executive Director at the Texas Department of Motor Vehicles, and Amanda Collins,  Director of the Consumer Relations Division at the Texas Department of Motor Vehicles, about their agency's customer relations automation project that won the Improvement Through Efficiencies Award. Host: Ian Grossman Producer: Claire Jeffrey and Chelsey Hadwin Music: Gibson Arthur This episode is brought to you by GET Mobile ID - the smart choice for mDL implementations. Put citizens in control with GET Mobile ID. Fully ISO compliant and UL certified for all transaction modes. Learn more at getgroupna.com.

On this airing of The Great Outdoors, Charlie Potter tells us why naming birds after people is not what conservation needs, as well as his two cents on whether law-enforcement for recreational boating needs lessons in customer relations.

Hi This is Brad Weisman - Click Here to Send Me a Text MessageCan genuine care for clients help Realtors stand out in a competitive market?  Discover Skye Michiels' transformative journey from history teacher to real estate expert and now a pioneering business and life coach.  Skye joins us to share insights from his impressive tenure with Keller Williams and Compass Real Estate and discuss the founding of his own coaching company, 'With Heart Coaching'. This episode reveals Skye's holistic coaching approach, which prioritizes personal and emotional well-being alongside business success. Understand how focusing on overall health and balancing technological advancements with human connection can help Realtors unlock their full potential.Learn why self-care is essential for Realtors looking to forge lasting client relationships and elevate their professional game.  Skye explains the "with heart coaching philosophy," emphasizing happiness, health, and lifelong client partnerships.  We also explore the journey of building a business from scratch, the pivotal role of community, and how to turn challenges into opportunities. Get inspired by Skye's story of perseverance, the importance of genuine human connections in business, and the undeniable competitive edge that comes from truly caring for your clients.  Join us for an enriching discussion that offers more than just professional insights but also life lessons for personal growth.  #skyemichiels #withheartcoaching #bradweisman #thebradweismanshow #customercare"Let's bring genuine caring  back into the conversation for those that work directly with customers.  One thing technology can't do (well at least not yet), is CARE.  We automate our Customer Relations to technology and then we expect referrals in return.  Let's be real, that is not effective anymore (or maybe never was).  People want People, they want interaction and they want to know someone CARES." - Brad Weisman    ---Welcome to The Brad Weisman Show (formerly known as Real Estate and YOU), where we dive into the world of real estate, real life, and everything in between with your host, Brad Weisman!

Marci Larson of Sioux Falls, SD shares how she turned her longtime dream of selling baked goods into a reality and built a successful cottage food business by selling wholesale and at many eventsGet full show notes and transcript here: https://forrager.com/podcast/118

In this episode, we sit down with Joanna Li, Executive Director of Commercial Business Development at Hactl, to discuss her role in maintaining and growing the customer base, pricing new products, and focusing on international development. Joanna shares insights into Hactl's strong company culture, long-term employee retention, and the current challenges and opportunities at Hong Kong airport. Don't miss this engaging conversation on the future of Hactl and the aviation industry!

Jenifer & Tristan Hoke of Tecumseh, OK share how they used sheer persistence to overcome early sales struggles, and found a business model that works so well that they now can't keep up with demandGet full show notes and transcript here: https://forrager.com/podcast/117

In this host episode of Growing in the Green Industry, Brett and Skyler celebrate kicking off the 5th season of the podcast!   The hosts talk about the challenges they have faced over the spring months with weather challenges and the importance of staying ahead of the conditions and being proactive with clients about their properties.  They talk about managing both customer relations and employee well-being during the busy seasons of spring and summer emphasizing the importance for open communication and proactive management.  This episode is hosted by Skyler Westergard with LandCare and Brett Lemcke with RM Landscape.

Rob Sanz of Rockville, MD shares how he's added a cottage food bakery to a busy family life and career, and why he has intentionally kept his microbakery small, even though he could easily grow itGet full show notes and transcript here: https://forrager.com/podcast/116

Elisa Marie Lords of Placentia, CA shares how she overcame early struggles with her sales and built a thriving cottage food bakery by focusing on community, consistency, and customer serviceGet full show notes and transcript here: https://forrager.com/podcast/115

Giacomo Ladas joins us to discuss the Rental Report for Canada. Carm Lipsi, Vice President of Valuation & Customer Relations and COO of the Municipal Property Assessment Corporation (MPAC) joins us to discuss home valuations.

Tiffany Hill shares how she built on her success as a cottage food baker by creating a thriving online community/course and a packaging business, both of which have experienced unprecedented growthGet full show notes and transcript here: https://forrager.com/podcast/114

Tiffany Hill of Apple Valley, CA shares how she switched careers and built a full-time income from her cottage food bakery, after initially struggling to make sales and nearly shutting it downGet full show notes and transcript here: https://forrager.com/podcast/113

How to Handle Unreasonable Clients In the fast-paced world of business, customer relations can make or break a company. Dealing with difficult clients is a reality that every business owner or manager faces at some point. In episode 599 of the TerryWilson3.com podcast, Terry Wilson explores the art of managing… The post 599 – Mastering Customer Relations first appeared on terrywilson3.com.

Jessica Malnik (@jessicamalnik) deeply understands how remote work has changed the world of marketing and running a business. And fortunately, she's sharing her knowledge.In fact, we talk a lot about how to communicate right: with your customers, with your market, and even with your globally distributed remote employees. From preventing coworker burnout to customer engagement strategies and hiring for fractional roles, Jessica shares her valuable insights.And if you ever wondered how an introvert should approach talking to people (for "fun" and profit), this episode is for you.Jessica on Twitter: https://twitter.com/jessicamalnik 00:00:00 Remote Work Evolution and Fractional Marketing00:07:24 Hiring Strategy and Writing Insights00:13:44 Utilizing AI in Writing and SEO00:17:11 Effective Marketing Strategy for Startups00:21:17 Customer Conversations and Marketing Strategy00:32:45 Mental Health in Remote Work00:37:40 Understanding Cultural Communication in BusinessThis episode is sponsored by Acquire.comThe blog post: https://thebootstrappedfounder.com/jessica-malnik-how-to-communicate-as-an-indie-hacker/The podcast episode: https://tbf.fm/episodes/310-jessica-malnik-how-to-communicate-as-an-indie-hackerThe video: https://youtu.be/90B_SWDV0_oYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

Monique Germaine of Nashville, TN shares how she built and rebuilt her cottage food bakery in 3 different states, plus a crazy commercial food business journey that got her products into big retailersGet full show notes and transcript here: https://forrager.com/podcast/111

Shupan Abraham of Lawrenceville, GA shares how her cottage food bakery transformed once she hired a coach, and what she's learned about putting herself out there and marketing her business effectivelyGet full show notes and transcript here: https://forrager.com/podcast/109

Eric & Denise Steilberger of Ocala, FL sell their homemade fudge all year long and share how the lessons they learned from running a cafe in Alaska helped them build a successful cottage food businessGet full show notes and transcript here: https://forrager.com/podcast/106

A few weeks back John and Jack did a business breakdown on pool service. Tim Ryan caught us on X, did a review and said “It wasn't too bad for two outsiders looking in. Pool care is strangely complicated.” So we asked him to come on and tell us what exactly we got right and what we got wrong. Tim breaks down all the essentials in this episode including navigating competition, building genuine connections with customers, and picking up smart hiring tips.Episode Hosts:John Wilson: @WilsonCompaniesJack Carr: @thehvacjack Episode Guest:Tim Ryan: @KenziesPoolBoySpecial thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.John Wilson is hosting a workshop in March! Join us March 19th-21st for the Breaking $5 Million Workshop! It's specifically crafted to help you take your home service business to the next level. Seats are limited and tickets are selling fast. You can check out the agenda and get all the details right here!Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.com

Virtual Reality is taking over some of the training space.  Luke, Brian and Dex sit down with Katie Rohs, US Sales Manager & Customer Relations for GAIM to discuss this new technology. Go set up a time to visit the show room and try it out at www.gaim.com  Intro/Outro Music:Rise by Konqeson   / musicforall-61338549  Creative Commons — Attribution 3.0 Unported — CC BY 3.0Free Download / Stream: https://bit.ly/3XZqMLiMusic promoted by Audio Library https://bit.ly/44F0cZPSpecial thanks goes out to;Sons of Liberty Gun WorksVertxBlue Force GearSpotter UpF3 TacticalTenicorPlease like, subscribe and share to help us grow the podcast.Check out our YouTube:https://www.youtube.com/c/GreenOpsInc Follow us on Instagram:Green Ops Podcast - Green_ops_podcastGreen Ops - greenopsincLuke - Green_Ops_LukeDex - Redleg_dexLove you Mom!

Dane and Cathy Bailey discuss their transition from a franchise to independent operators, the importance of trust and reputation, and their unique approach to customer relations. The Baileys emphasize the significance of creating a welcoming environment, particularly for female clients, and the role of personalized gestures like thank-you baskets and branded gifts in building lasting relationships. They also explore the parallels between the automotive and real estate industries, highlighting the importance of professionalism and quality service. Cathy and Dane Bailey, Auto Experts, Colleyville, TX. Show Notes Watch Full Video  Transitioning to Independent Operators (00:02:19) Dane and Cathy's journey of transitioning from a franchise to independent operators and finding support through mastermind groups. Role of Coaches in Business (00:04:23) The importance of coaching and advisors in business, drawing parallels with sports coaching. Business Growth and Revenue (00:06:20) Discussion of the significant revenue growth of Auto Experts over the years and their marketing strategies. Transition from Consulting to Automotive Industry (00:07:48) Dane's transition from a consulting career to the automotive industry and the factors that led to this decision. Client Experience and Marketing (00:09:23) Cathy's role in marketing and creating a positive client experience at Auto Experts. Female Clientele and Trustworthiness (00:15:25) The welcoming and trustworthy environment at Auto Experts that has attracted female clientele. Importance of Trust in Customer Relations (00:16:23) The significance of trust and comfort in customer relations, particularly in a male-dominated industry. The need for transparency and thoroughness (00:17:48) Discussion on the importance of inspections and transparency in the automotive industry. Challenges and changes in business operations (00:18:12) Adapting to new industry standards and overcoming challenges in implementing changes. The value of comprehensive inspections (00:20:20) Emphasizing the importance of comprehensive inspections and customer feedback. Pricing and benefits of inspections (00:21:44) Explaining the pricing and benefits of different inspection services offered by the shop. Importance of continuous learning and business operations (00:23:24) Learning from industry experts and implementing modern business practices. Responsibility and trust in the automotive industry (00:27:22) Emphasizing the responsibility and trust required in the automotive business. Expanding business and earning trust (00:31:04) Discussing plans for business expansion and the importance of earning and maintaining trust. Building relationships and trust in real estate (00:34:13) Explaining the role of trust and relationships in the real estate industry and its relevance to the automotive business. Auto Repair Leads (00:35:43) Discussion on acquiring leads through real estate connections and building trust with potential clients. Client Appreciation (00:37:21) Use of modern CRM technology, follow-up calls, and personalized thank-you baskets for clients. Website Design and Marketing (00:40:17) Collaboration on website design, professional photography, and videography for business promotion and client engagement. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the...

Scott Gutzman embarked on his career in the audio/visual domain at 18, swiftly ascending through various roles, mastering leadership, organization, and customer interactions within a decade. His stint in nightlife security polished his abilities in customer engagement and heightened his situational awareness. In this episode, Larry Hagner is accompanied by Scott Gutzman, a loyal follower of the podcast. Larry, recognizing the sincerity inherent in earlier segments, unfolds Scott's unique tale with a desire to pay him tribute. With ten years of dialogues with a myriad of personalities, Larry accentuates the profound impact of collective stories, proposing they provide resilience and diverse outlooks to surmount individual obstacles. He encourages listeners to gain inspiration from Scott's odyssey, allowing him to navigate the discussion and reflect on his upbringing, familial bonds, and life in Colorado, balancing the demands of his father's military assignments. Scott Gutzman expresses profound gratitude for his parents and values his secluded upbringing notwithstanding its trials. This episode illuminates the transformative essence of forgiveness and accountability in reconstructing strained bonds, featuring Scott Gutzman's moving reconciliation with his father, marked by compassion and responsibility. This account highlights the effectiveness of opting for empathy over condemnation, promoting healing and mutual advancement, and strengthening connections. It portrays the crucial role of forgiveness and ownership in reviving fractured relationships. The discourse progresses to elaborate that assuming complete accountability for our deeds prevents lingering bitterness. Acceptance of our imperfections aids in the dissolution of pride and arrogance, clearing the path for renewal and concord. www.thedadedge.com/friday124 www.thedadedge.com/alliance