The McKinsey Podcast on Consumer and Retail brings the latest perspective on the trends and the most pressing challenges for executives in the Retail and Consumer Goods industry to you. You will hear from our experts about the moves, that matter the most in the short-and long-term. Topics covered include strategy, technology, marketing, operations, and organization.
McKinsey Retail & Consumer Goods
Retailers need a data-informed, collaborative, store-by-store approach to combat shrink. The payoff: higher profits and better customer experience.See www.mckinsey.com/privacy-policy for privacy information
In search of the best deals, US consumers are spreading out their spending across several months this holiday season. Here's what that means for retailers.See www.mckinsey.com/privacy-policy for privacy information
The most successful retailers will be those that undergo a full reset—by harnessing new technology, creating ecosystems, engaging their workforce, and investing in private brands.See www.mckinsey.com/privacy-policy for privacy information
Which sustainability attributes matter most at the point of sale? Do consumers pay attention to sustainability claims? A new report from McKinsey and NielsenIQ provides answers.See www.mckinsey.com/privacy-policy for privacy information
What does purposeful growth look like in the retail sector? Christiana Shi and Stuart Hogue, former senior leaders at Nike, speak with McKinsey's Brian Gregg about the company's formula for serving customers—with a focus on digital transformation and the direct-to-consumer model.See www.mckinsey.com/privacy-policy for privacy information
The department-store veteran explains how retailers can become more consumer-centric, experiential, sustainable, and diverse than they've ever been.See www.mckinsey.com/privacy-policy for privacy information
A survey of 30,000+ consumers and 100+ grocery CEOs reveals the challenges—and opportunities—that grocery retailers face today. Read more > Listen to the podcast (duration: 25:07) >
Read more > Listen to the podcast (duration: 25:07) > A survey of 30,000+ consumers and 100+ grocery CEOs reveals the challenges—and opportunities—that grocery retailers face today.See www.mckinsey.com/privacy-policy for privacy information
With inflation persisting, consumer-packaged-goods manufacturers can't rely on the strategies that got them through the past two years. It's time for a reset. Read more > Listen to the podcast (duration: 22:07) >
Read more > Listen to the podcast (duration: 22:07) > With inflation persisting, consumer-packaged-goods manufacturers can't rely on the strategies that got them through the past two years. It's time for a reset.See www.mckinsey.com/privacy-policy for privacy information
Read more > Listen to the podcast (duration: 25:52) > New research reveals which aspects of the employee experience matter most to US frontline retail workers. Retailers must pay attention and act quickly, or risk losing more than half their store staff.See www.mckinsey.com/privacy-policy for privacy information
New research reveals which aspects of the employee experience matter most to US frontline retail workers. Retailers must pay attention and act quickly, or risk losing more than half their store staff. Read more > Listen to the podcast (duration: 25:52) >
Read more > Listen to the podcast (duration: 28:32) > Ulta Beauty CEO Dave Kimbell and two McKinsey senior partners discuss how to better support Black brands and serve Black consumers.See www.mckinsey.com/privacy-policy for privacy information
Ulta Beauty CEO Dave Kimbell and two McKinsey senior partners discuss how to better support Black brands and serve Black consumers. Read more > Listen to the podcast (duration: 28:32) >
Read more > Listen to the podcast (duration: 22:59) > The CEOs of two vitamin companies, HUM Nutrition and Vous Vitamin, discuss the biggest trends in consumer health and wellness.See www.mckinsey.com/privacy-policy for privacy information
The CEOs of two vitamin companies, HUM Nutrition and Vous Vitamin, discuss the biggest trends in consumer health and wellness. Read more > Listen to the podcast (duration: 22:59) >
The latest Consumer Pulse survey shows that people across America are changing their shopping behaviors—and will continue to do so. Companies need to pay close attention. Read more > Listen to the podcast (duration: 26:40) >
Read more > Listen to the podcast (duration: 26:40) > The latest Consumer Pulse survey shows that people across America are changing their shopping behaviors—and will continue to do so. Companies need to pay close attention.See www.mckinsey.com/privacy-policy for privacy information
Shoppers' behaviors and expectations have changed dramatically—and continue to evolve. If retailers want to keep their physical stores relevant, here are five things they'll need to get right. Read more > Listen to the podcast (duration: 26:10) >
Read more > Listen to the podcast (duration: 26:10) > Shoppers' behaviors and expectations have changed dramatically—and continue to evolve. If retailers want to keep their physical stores relevant, here are five things they'll need to get right.See www.mckinsey.com/privacy-policy for privacy information
The e-commerce boom, widespread concerns about sustainability, and the digitization trend are spurring innovation in packaging. Many consumer products will soon be in packages that are stronger, sustainable, and ‘smart.' Read more > Listen to the podcast (duration: 24:00) >
Read more > Listen to the podcast (duration: 24:00) > The e-commerce boom, widespread concerns about sustainability, and the digitization trend are spurring innovation in packaging. Many consumer products will soon be in packages that are stronger, sustainable, and ‘smart.'See www.mckinsey.com/privacy-policy for privacy information
Consumers everywhere plan to spend more on products and services that improve their health and wellness. Here's what that means for companies. Read more > Listen to the podcast (duration: 23:12) >
Read more > Listen to the podcast (duration: 23:12) > Consumers everywhere plan to spend more on products and services that improve their health and wellness. Here's what that means for companies.See www.mckinsey.com/privacy-policy for privacy information
Consumers shopping for high-end jewelry and watches are increasingly favoring brands that act responsibly, value diversity, and have a compelling brand presence both online and offline. Read more > Listen to the podcast (duration: 27:17) >
Read more > Listen to the podcast (duration: 27:17) > Consumers shopping for high-end jewelry and watches are increasingly favoring brands that act responsibly, value diversity, and have a compelling brand presence both online and offline.See www.mckinsey.com/privacy-policy for privacy information
How can retailers ensure strong sales this holiday shopping season amid continuing supply-chain problems? Two McKinsey experts share their insights. Read more > Listen to the podcast (duration: 25:22) >
Read more > Listen to the podcast (duration: 25:22) > How can retailers ensure strong sales this holiday shopping season amid continuing supply-chain problems? Two McKinsey experts share their insights.See www.mckinsey.com/privacy-policy for privacy information
Mars Wrigley's president of global emerging markets, Blas Maquivar, discusses consumers' evolving snacking behaviors, the company's digital and purpose-driven initiatives, and leadership lessons he's learned during the pandemic. Read more > Listen to the podcast (duration: 31:32) >
Read more > Listen to the podcast (duration: 31:32) > Mars Wrigley's president of global emerging markets, Blas Maquivar, discusses consumers' evolving snacking behaviors, the company's digital and purpose-driven initiatives, and leadership lessons he's learned during the pandemic.See www.mckinsey.com/privacy-policy for privacy information
Profitability online has been an ongoing challenge for CPG companies. Two McKinsey experts elaborate on the success factors for boosting e-commerce margins and achieving omnichannel excellence. Read more > Listen to the podcast (duration: 24:40) >
Read more > Listen to the podcast (duration: 24:40) > Profitability online has been an ongoing challenge for CPG companies. Two McKinsey experts elaborate on the success factors for boosting e-commerce margins and achieving omnichannel excellence.See www.mckinsey.com/privacy-policy for privacy information
Consumer behaviors have changed over the past 18 months, but which ones will stick? Three experts explain how forward-thinking companies anticipate consumers' needs and win their trust. Read more > Listen to the podcast (duration: 29:22) >
Read more > Listen to the podcast (duration: 29:22) > Consumer behaviors have changed over the past 18 months, but which ones will stick? Three experts explain how forward-thinking companies anticipate consumers' needs and win their trust.See www.mckinsey.com/privacy-policy for privacy information
Consumers and companies alike are becoming more interested in making sustainability-focused choices, but how to do so isn't always clear. Two McKinsey partners provide research-based insights. Read more > Listen to the podcast (duration: 25:22) >
Read more > Listen to the podcast (duration: 25:22) > Consumers and companies alike are becoming more interested in making sustainability-focused choices, but how to do so isn't always clear. Two McKinsey partners provide research-based insights.See www.mckinsey.com/privacy-policy for privacy information
How can the beauty industry meet the increasing demands for sustainability and inclusivity? And how can digital experimentation and social selling be advanced in a meaningful way? Two McKinsey leaders discuss the future of the beauty industry. Read more > Listen to the podcast (duration: 21:49) >
Read more > Listen to the podcast (duration: 21:49) > How can the beauty industry meet the increasing demands for sustainability and inclusivity? And how can digital experimentation and social selling be advanced in a meaningful way? Two McKinsey leaders discuss the future of the beauty industry.See www.mckinsey.com/privacy-policy for privacy information
How do forward-thinking companies create thoughtful guidelines for hybrid work environments, train employees in adaptability and resilience, and proactively reskill their workforces? Hear from “future of work” experts Bryan Hancock and Ashish Kothari. Read more > Listen to the podcast (duration: 25:22) >
Read more > Listen to the podcast (duration: 25:22) > How do forward-thinking companies create thoughtful guidelines for hybrid work environments, train employees in adaptability and resilience, and proactively reskill their workforces? Hear from “future of work” experts Bryan Hancock and Ashish Kothari.See www.mckinsey.com/privacy-policy for privacy information
The retailer of the future will harness the power of data, business building, artificial intelligence, and augmented reality, says serial entrepreneur and technology expert John Straw. Read more > Listen to the podcast (duration: 21:35) >
Read more > Listen to the podcast (duration: 21:35) > The retailer of the future will harness the power of data, business building, artificial intelligence, and augmented reality, says serial entrepreneur and technology expert John Straw.See www.mckinsey.com/privacy-policy for privacy information
Read more > Listen to the podcast (duration: 25:42) > What sets Gen Z apart from other consumer cohorts? How have the attitudes and behaviors of Gen Zers—and other Latin American consumers—changed over the past few months? McKinsey's Tracy Francis and Fernanda Hoefel share insights from their research and from their work with Latin America's leading consumer companies.See www.mckinsey.com/privacy-policy for privacy information
What sets Gen Z apart from other consumer cohorts? How have the attitudes and behaviors of Gen Zers—and other Latin American consumers—changed over the past few months? McKinsey’s Tracy Francis and Fernanda Hoefel share insights from their research and from their work with Latin America’s leading consumer companies. Read more > Listen to the podcast (duration: 25:42) >
What sets Gen Z apart from other consumer cohorts? How have the attitudes and behaviors of Gen Zers—and other Latin American consumers—changed over the past few months? McKinsey’s Tracy Francis and Fernanda Hoefel share insights from their research and from their work with Latin America’s leading consumer companies. Read more > Listen to the podcast (duration: 25:42) >
This holiday season, the customer is up for grabs. Here’s what retailers need to know and how they can plan ahead. McKinsey experts Tamara Charm and Brian Ruwadi share highlights from McKinsey’s latest holiday shopping report, for which they surveyed more than 3,500 consumers in five countries. Read more > Listen to the podcast (duration: 24:33) >
Read more > Listen to the podcast (duration: 24:33) > This holiday season, the customer is up for grabs. Here's what retailers need to know and how they can plan ahead. McKinsey experts Tamara Charm and Brian Ruwadi share highlights from McKinsey's latest holiday shopping report, for which they surveyed more than 3,500 consumers in five countries.See www.mckinsey.com/privacy-policy for privacy information
This holiday season, the customer is up for grabs. Here’s what retailers need to know and how they can plan ahead. McKinsey experts Tamara Charm and Brian Ruwadi share highlights from McKinsey’s latest holiday shopping report, for which they surveyed more than 3,500 consumers in five countries. Read more > Listen to the podcast (duration: 24:33) >
This holiday season, the customer is up for grabs. Here’s what retailers need to know and how they can plan ahead. McKinsey experts Tamara Charm and Brian Ruwadi share highlights from McKinsey’s latest holiday shopping report, for which they surveyed more than 3,500 consumers in five countries. Read more > Listen to the podcast (duration: 24:33) >
What will the future of dining out look like? Two McKinsey experts discuss the near-term outlook for restaurants, examples of restaurant innovation and agility, and “unbundling” the restaurant experience. Read more > Listen to the podcast (duration: 28:57) >
Read more > Listen to the podcast (duration: 28:57) > What will the future of dining out look like? Two McKinsey experts discuss the near-term outlook for restaurants, examples of restaurant innovation and agility, and “unbundling” the restaurant experience.See www.mckinsey.com/privacy-policy for privacy information
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