EP282 - Cyberweek Recap with Salesforce's Rob Garf Rob Garf (@retailrobgarf) is VP and GM, Retail at Salesforce. Rob returns to the show for the third time (EP249 and EP110) to talk about November, and especially cyber week e-commerce sales. The Salesforce shopping index combines data and holiday insights on the activity of more than a billion global shoppers across more than 54 countries powered by Commerce Cloud, billions of consumer engagements and millions of public social media conversations through Marketing Cloud, and customer service data powered by Service Cloud. We cover e-commerce sales in November 2021 vs 2020 and 2019. First mile issues, last mile issues, inflation, winning and losing categories, predictions for December. Episode 282 of the Jason & Scot show was recorded on Tuesday, November 30th, 2021 http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:24] Welcome to the Jason and Scot show this is episode 282 being recorded on Tuesday November 30th 20:21 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scott Wingo. Scot: [0:39] Hey Jason and welcome back Jason Scott showed listeners well Jason we're in the thick of it we are recording this the day after Cyber Monday this is our favorite time of the year and who better to help us recap the turkey five than longtime friend of the show Rob Garf he is the VP and GM retailgeek at Salesforce and he is here to sling some hot data and some fresh takes welcome Rob. Rob: [1:06] Hey Scott Jason it's great to be here as always happy holidays. Jason: [1:12] Happy holidays to you Rob I feel like it wouldn't be holidays if I if we weren't recording a podcast with you it's kind of an annual tradition. Rob: [1:20] Absolutely look forward to it every year. Jason: [1:22] So before we jump into it remind our listeners who you are and what you do for Salesforce. Rob: [1:30] Yeah absolutely some VP and GM for retail so what that means is I oversee the industry product solution and insights and the insights portion is really what brings me here today we have a team whose Charter is really to stay out in the industry understand where. The retail space is going and that helps us really think about our products and solution but also have really interesting. And informative conversations with our customers as well and most of that data and Analysis is based on our shopping index are shopping index looks at all the data that flows through the Commerce Cloud platform we obviously bubble that up. We strip out all the pii data and it really becomes the de facto standard of what's happening in retail and this is our holiday it's our Super Bowl where we really allow the data to come to life and not only project where. The industry is going over the critical holiday time but report on it so it's been a couple of sleepless nights over the last week and really excited to be here today to crawl through the data and just have really good conversations with two good friends. Jason: [2:38] We are excited to do it and I'm extra excited because if I'm not mistaken it seems like you have a bigger scope than you did last time you were on the show did you get a promotion because of what a good job you did on the show. Rob: [2:52] I think it was exactly that and I appreciate it by the way your check is in the mail yeah you know certainly. It's important to Salesforce to look at Industries and industries as a practice within Salesforce has really then one of the focus one of the priority areas over the last couple years and so for retail taking a real close look at what products what Solutions we have to bring to Market across the entire supply chain obviously in Salesforce we grew up in the sales and service space grew to marketing Commerce now and analytics and data and collaboration but we want to look at it always through the industry lens and in this case that's retail so it's my Charter along with the insights that I talked about a minute ago to oversee our product and solution strategy so thanks for that help by the way. Jason: [3:43] It was well-earned and well-deserved so good props test Salesforce erect for recognizing talent and I want to call out I feel like you're famous for three things first for being on the Jason and Scot show. Second for all the great work you do foreign with your co-workers at Salesforce and then third you are the. Kind of egotistical center of the whole garfi movement. Rob: [4:11] Haha you know I miss that's one of the many things I miss about the pandemic is not being able to do live gar fees that I've been out on the road. Over the last I don't know how to say four to six weeks or so and it's been a highlight to get back at that a little bit so can you promise me gentlemen in a couple weeks hopefully knock on wood will be back in New York for NRF and we can get another garfi of us we can try it virtually here it's just not always the same so we can see how that plays out. Scot: [4:42] Yeah yeah we're always up for garfi and that's got several in my library. Jason: [4:46] So before we move on from that explain to our listeners what a garfi is. Rob: [4:51] Yeah of course so garfi obviously a play on selfie and you know I struggled for a long time trying to find my persona. Via social you know first was LinkedIn and you know what I realized is I spent a lot of time on the road and when I'm on the road I need a lot of awesome people and when I meet those people I get really inspired and so I just you know for no plan in particular started taking pictures with them and me whether it's one-on-one one you know a few of us or me up on stage and just turning around and doing I selfie with a bunch of people in the crowd and a much more creative person than I am. Salesforce's social media team all of a sudden one day said that's a garfi and then you know really where it came to life is over and our F that same person had a great idea to say hey why don't we make some money for a charity by. [5:53] Donating a certain amount of money. For every time somebody takes a selfie or a garfi with me and that I guess I don't know two or three years running we've connected and collaborated with the retail orphan initiative great music in friends and really raise money for kids in need and so it has a nice altruistic angle to it which of course is part of Salesforce and ar111 model and giving back really please really closely to our values so I'm able to do a couple of things, really share with those in the social sphere what I'm up to hopefully helping. Inspire them like it's expired inspired me and then finally raise some money in and around NRL so that's kind of I don't know if I've ever shared and not much detail the Genesis of it but it was fun doing it so thanks for asking. Jason: [6:49] Yeah and I also admire I feel like it's an underappreciated talent to take a good selfie I feel like I really struggled frame the photo well with my arm fully extended and hit the shutter and you I don't know if you started out doing it this easily but I feel like in more recent years it seems like you do it effortlessly so just hats off to you on your quality of your selfies. Rob: [7:12] I mean that's the best compliment I'll get all day or holiday I can tell you that right now I started I was really bad like really bad and now my family like I'm the go-to during holidays to be able to do it so yeah it's you know chin up don't go you know don't angle to I don't go to Le I mean I could write probably a social posts are a blogger I don't know there might be something in there. Jason: [7:36] Art of the the art of the garfi. Rob: [7:37] The art of the confit. Jason: [7:39] Yeah I strongly I strongly encourage that and then getting slightly closer to like topics that that our listeners came for I do want to caveat one thing we're going to be talking a lot about how holiday has played out and what the interesting Trends are and just I want to underscore the mainland's you're looking at this through is a online lens so I'm sure I'm sure the bulk of your clients are omni-channel and you get some some good insight into what's happening in stores but the actual data set is measuring how much consumers shop and buy on websites is that do I have that right. Rob: [8:16] Totally you got that right I mean if you think about it as I mentioned the shopping and X which we have throughout the year and we release it quarterly is really the backbone of it it's billions and billions of Shoppers digitally it's across thousands of sites across dozens and dozens of countries yeah like you said we do do primary research and we do have some instrumentation understand some of the things that show the intersection between online and digital but the short answer to your point Jason it is really primarily the digital shopping that we've seen. Scot: [8:53] We'll call let's that's really good backdrop and we should definitely dig into the garfi thing on another episode but the enough foreshadowing how are things going for the holiday season give us kind of the the big picture. Rob: [9:08] Yeah well you know coming into this sky the way we're looking at it even going back till June was you know if last year's headline with ship a gettin was all around a smile how and if products are going to get to the doorstep of the consumer this has been all about the first mile we've all heard about it I think you're going Supply pain right so it's more of the inbound Logistics the container stuck off the port of LA and trouble getting the containers off the vessels in through the domestic supply chain and that's really, kind of cast the context for the holiday and you know the headline in addition to the first Mile and the issues that retailers have been seeing is a pulling forward of holiday demand you know it's something that retailers have wished for four decades upon decades and this year it actually came to life I have a lot more to share on that you know I can keep on going but I can also pause as well to see if you have any. Follow up questions are just you know you can just fly me up I can tell you a little bit more of what we're seeing broadly in the holiday so far. Scot: [10:22] Yeah one of the theories was that you know the Press wasn't shy about the supply pain and consumers you know when my aunt ji is asking me about this stuff I was I know it's reached the zeitgeist. How do you say it pull it Forward are you talking like right even like before Halloween you saw unusual activity or like give us an idea of like how how much of the the oxygen move to the front of the balloon there. Rob: [10:47] Yeah yeah yeah well like that oxygen moved to the front of blue and I like that might have to borrow that Scott yeah so so what we saw is that. Real demand got pulled forward you know if you look at the first two weeks of November we saw an 18% year-over-year increase and that is significant last year we saw a bit, in October because Prime day if you remember got pulled into October and we had that halo effect so if you were named Amazon you were still you know getting some of that Halo of the demand and the buzz and the conditioning that happened but it really simmer down late October through. November until the week before cyberweek this year really you know again as I mentioned 18% year-over-year increase for the first two weeks of November you pull that out to the first three weeks in November we saw a 10% your of your increase so there actually was a pull forward and you know I want to. [11:48] Put this in context I mentioned retailers have been hoping and dreaming for this forever I call this discount chicken you might remember I reference this last year probably last couple years I've been on the show and this is this phenomena where retailers go into the holiday season with this amazing promotional calendar all the expertise all the data all the analysis and after the first week. They usually rip it up call an audible and they chased the discount and you know consumers have been conditioned to wait it out. Consumers typically win the game a discount chicken they wait until Black Friday they wait until Cyber Monday, for that last big deal and this year I have to say given what we've seen so far consumers aren't winning at that game. Retailers have really held their own on discounts and you combine that with like you mentioned the headlines that consumers were seeing around the supply chain and you know inflationary concerns as well and they were actually buying early and that did have an impact by the way spoil alert on cyberweek all you know all in. Jason: [13:06] Awesome will you open the door so let's dive in there so first of all you you call it cyberweek and so what what is that weak to you does that start Thursday Friday when does it. Marker 01 Rob: [13:17] Yeah good call so yeah we look at cyberweek from the Tuesday before American Thanksgiving through Cyber Monday it's the way we've been, reporting on it for the last bunch of years than just for like for like now analysis we've kept that I know there's the turkey five and the Cyber five that certainly are looked at for benchmarks and you know partly why we do that is we started to see early on a smoothing out of demand not just through the course of November as I just referenced before but over the course of the week and we wanted to represent that in a more holistic way so you know the short answer to your question we look at it from the Tuesday before Thanksgiving all the way through Cyber Monday. Jason: [14:01] Perfect and fun fact for our listeners Thanksgiving is obviously a North American holiday but Black Friday and cyber week our Global phenomenon which is interesting the holiday is not Global but the shopping is so how did cyberweek play out we're recording this a day after cyberweek so we're we up from. 20/20 and I'd also love to know how he did versus 2019. Rob: [14:24] Yeah absolutely so we wore up so for the course of cyberweek we were up four percent year-over-year and that represents about sixty two billion dollars with the be of digital revenue and you know you look at that number and you say wow that's kind of you know muted it's kind of leveling off and I can't lie it is because we saw such a significant Spike to your point from 2019 to 2020 so there's a whole new Baseline that's been set but to really replicate that seismic growth that we saw last year with non-essential retail closed people really focused on their health and their safety also looking at dealing with retailers that provided convenience and Trust. I see four percent year-over-year as as good as you know a retailer should hope right again because retailers should have seen brand should have seen that pulling forward of demand earlier in the season. Jason: [15:28] Yeah and then can you and part of it is last year was a monster year for digital so like do you do you have your like do you do it a two-year year-over-year or do you remember what the growth was last year for cyberweek just for frame for comparison. Rob: [15:44] You know I don't have that exact number in front of you what I can say for the holiday so November December was 50% year-over-year growth so you know you got to imagine suck cyberweek was way up there I could tell you that Force four. Black Friday in the u.s. because those are u.s. numbers just to remind you to sixty two billion at the four percent year-over-year we saw 20 percent growth. On Black Friday so that gives you a sense of what you saw throughout the year a lot of the growth last year actually came the week before. Cyberweek and in large part because the two of you everybody saw a ship again in like everybody right it made the Today Show. Large part really in the growth the for cyberweek last year we saw something like eighty percent year-over-year growth for the week before. Cyberweek because consumer saw the headline you know I was asked by a customer just recently in the specialty apparel space. Who worked for the wholesale division asking will this year. Consumers understand the issues that are happening in the inbound supply chain unlike last year where ship again was front and center I mean we all felt the Bermuda Triangle of packages being you know delayed significantly so as a consumer. [17:07] That kind of triggered you to think hey maybe I should buy early to make sure I get the product and also by the way maybe I should buy online and pick up in store so I know I can actually. Pick it up because it's more black a smile under my control. [17:22] That's my long way saying once again we saw growth last year in large part 3 cyberweek Black Friday we saw twenty percent so this 4% bringing it back today. Around cyberweek was you know leveling off from prior years but was on such a significant or based on such a significant New Normal that we really hit last year and by the way we don't see the snapping back to what we saw before the pandemic. Jason: [17:51] Yeah and I think that's a mistake people make and in their head when they're looking at growth rates they see this year's 4% is smaller than last year's twenty to thirty percent and they say oh gosh digital shrinking and no it's growing off a huge number from last year it just growing in a smaller slower rate than it than it did last year. Rob: [18:13] Exactly and by the way people are getting back into the store right especially for those not essential retail we're experiencing something and they want to go talk to a knowledgeable store associate and want to touch and feel the product you know they actually want to see friends out in a mall believe it or not and so there's you know. A rising tide here that's really lifting both digital and physical so you can't kind of look at one without the other I don't think there's a cannibalization happening per se because you're still seeing growth but you can't forget what's happening in-store this holiday. Jason: [18:48] Yeah it's super interesting and inside just to highlight like macro Trend that you're sort of underscoring here so this year cyberweek grew around 4% but holiday digital is growing in like ten percent so I'm gonna I'm gonna do risky public math that sounds like the holiday spike is kind of flattening out and holidays becoming more about that hole. Um cyber November if you will instead of instead of cyberweek is that do I have that right. Rob: [19:21] You got it spot-on Jason you know just throwing some more numbers at you because I know you love them but I know there's a lot is that for November and you hit it by the way you said 10% we saw based on a nine percent year-over-year growth across, the month of November and so in the US that represents 136 billion dollars of online sales so there is this smoothing out there is this flattening I'm not ready to put the nail in the coffin for Cyber Monday and Black Friday just you know consumers are just so condition to shop on those days but retailers can't ignore the fact that you know these spikes are still relevant but there is this smoothing out that started even before this year and we saw even more pronounced this year. Jason: [20:16] Yeah I was talking to a very big client and they were talking about how early in his career they used to celebrate this anomaly where the wear like during cyberweek they would have their. There billion dollar day in total retail sales and this year every day in November is a billion dollars for them. Yeah. So I am still curious even though it does seem like it's slightly less relevant it still is a super interesting novel to me novelty to me can you break down. The key days within cyberweek like I'm always interested in. E-commerce sales on Black Friday versus Cyber Monday and whether you know with the Advent of the smartphone are we selling more stuff at the Thanksgiving table on Thursday what sort of Trends did you see across the week. Rob: [21:11] Yeah I love it that's awesome yeah so let's dive into that you know a couple of things here you know Cyber Monday we saw a three percent year-over-year growth representing eleven point three billion and digital sales on Black Friday we saw five percent year-over-year growth which represented thirteen point four million and online sales and so we saw. [21:38] And this isn't the first year on this it's happening over the course of the last three or four maybe even five years. That Black Friday is a bigger digital sales day van Cyber Monday let me say that again Black Friday according to our data is a bigger digital sales day and Cyber Monday a lot of that you hinted at it Jason is that Cyber Monday you all know this was really. Coming to bear from our friends at the national retail Federation. To coin a term to signify people getting back into their office when the internet was not so great at home so they can get high-speed connectivity and Shop but now. We're all connected right we're all connected all the time and so in fact over the course of cyberweek 61%. Of borders and close to eighty percent of traffic was on a mobile device by the way that's phone. To be specific that doesn't include your tablets. And so there is this moving out partly because of connectivity what we saw in Thanksgiving for the last couple of years is a growing. [22:56] Disproportionately growth I'll say over Thanksgiving because you kind of. Finish your meal you're done with your crazy uncle Lou and you want to sit on the couch a little bit you can press and you pull out your phone and you know shopping generally and especially over the holiday is you know totally embedded and fragmented now you often get inspired by what you see on your phone. When you start shopping what we saw this Thanksgiving actually was. There was a little bit of leveling off we feel like people were more present last year I know I didn't have Thanksgiving and the one or two times over the holiday we did get together last year was underneath our patio heater we probably one of the last people in the country to get one and our fire pit and people want to be present this year and so. It wasn't as strong what I thought was interesting is two more points I'll make is. [23:55] Saturday Sunday we're pretty strong and those are generally pretty light days but this year people are online and people were buying so. You know I'll pause there probably a lot more to talk about but certainly again you see these Peaks happening with Cyber Monday with Black Friday in particular Black Friday where I should say one more thanks I'm just thinking about it is you know obviously Black Friday digitally was really large because more stores were closed and even if they were open people still felt more comfortable buying online. Jason: [24:29] Yeah just just to sort of echo that point Walmart told me that in 2019 they sold a billion dollars worth of turkeys on Thanksgiving and this year they sold 10 billion dollars worth of turkeys. So like a twenty percent jump in in American turkey consumption so that. Rob: [24:50] That's crazy that's amazing. Jason: [24:51] Yeah so sir clearly indicating that people were excited and did get back together so I almost wondered if that was gonna put a damper on the online shopping but it seems like it really didn't. Rob: [25:03] Not across the entire cyberweek it was still again I I'll risk even say healthy but probably closer to moderate growth is what I've been talking to our customers about but again that growth. I'm really or moderate growth is because of the earlier demand which retailers that's what they wanted that's what they got they should be smiling and be happy. Scot: [25:27] Very cool so just for the record Black Friday bigger than Cyber Monday for the first time that's pretty I think it's worth saying again. Rob: [25:36] Yeah it is it's kind of interesting because you know Black Friday think about is such a physical store holiday right and. It's really smooth it out and I know I've used that word before but it's really the theme for this holiday, and I think we'll see how I think it is a sign of things to come by the way I don't think this is now an anomaly but rather. How we're going to view the holiday season moving forward finally it didn't really by the way pull as forward as I would have suspected into October we saw some blips here and they're based on. The promotional calendar but it really started in Earnest on November first. Scot: [26:16] Yeah as a pure play e-commerce guy I'm glad we kind of overtook Black Friday and so yeah the so now that now that we're through these key days does it change your forecast up down or you feel like it's kind of right in line with what you guys were expecting. Rob: [26:34] Yeah we were expecting 10 percent growth over the course of the holiday in the u.s. and 7% growth. Globally we're sticking to that right now we're about just shy of 50 percent of All Digital sales in the books for this holiday. But we still have a way to go and in fact fun fact I guess that wasn't the exact questions got you ask but I'll grow it out there is about one-third of All Digital sales happen in November and December. So yeah we expect there are still a lot of sales to be had out there and we are anticipating similar results and so we're staying Pat on our our ten percent growth year over year across the entire holiday season for digital. Scot: [27:22] Wrinkle any indications of the data so far if you mentioned kind of that first mile any indications of other than it pulling forward that it's you know that it's causing any kind of problems like increased stock outs or we've had this first wave and you're worried there won't be anything on the shelves at the back end or what do you see in there. Rob: [27:43] We do see some concern with that you know I've been cautioning anybody I've talked to so I'll say here now is if you see something you like buy it don't wait for that last big discount we can talk about discounts in a little bit if you like but you're not going to necessarily get it in the product might not even be there what retailers have done based on our data is pull back on their assortment and so what we saw is. First cyberweek in the u.s. we saw a shrinkage of 6% of product catalogs so retailers are being conservative. They're selling what they know or hope is available but there is a concern as we go into these last couple of. Weeks of the holiday as The Last Mile and shipping cut off window starts to creep up what it will look like for those replenishable items if they actually will be replenishable but we thought was super interesting as I just mentioned is retailers were really being conservative and trying to do you know going deeper in there. [28:55] Inventory rather than going broader in their assortment and that's evident by what we saw in cyberweek with a six percent decrease in the product catalog where is generally speaking for cyberweek you're seeing you know anywhere from a five to ten and some cases of fifteen percent increase in that product catalog. Scot: [29:14] Nursing and then let's flip to the other side last year we had ship again in the indications there that that the shipping infrastructure was having problems keeping up. Rob: [29:26] You know we're feeling a lot Rosier than we did last year certainly you hit it on the head with chip again and we. [29:35] We anticipate in Saab 700 million packages at risk and those in most cases were delayed that was pulled back tremendously this year retailers really moved over the course of the last 20 months from Scrappy standing up some pretty Innovative but Scrappy nonetheless solutions for Last Mile and they've really worked to scale that and to not only do it effectively but efficiently efficiently meaning don't crush their margins by trying to get the product to the consumer buy online pick up in store still seems to be the winner, this holiday so those that put it in place over the course of the pandemic are actually seeing. Some really nice benefits from it one interesting fact that the team was able to gather was for those, retailers on Black Friday that offered buy online pick up in store so orders placed with the confidence at home and being able to picked up in and around the store grew at a 50% higher rate than those that didn't so consumers think about it over the course of the pandemic really showed loyalty retailers who are able to provide health safety convenience and Trust to the denominator there is removing the friction from the shopping process and those that offer that service were really. [31:04] Able to leverage and benefit from that in the new consumer Baseline of removing the friction. Jason: [31:12] Yeah you know it's an interesting thing on the last mile. Last year Amazon passed FedEx in terms of the number amount of packages they delivered themselves right in there. Depending how you count something like 30 to 40 percent of all e-commerce the middle news this week one of the supply chain guys that he expects by the end of this year or the first quarter of next year that they'll not only will they ship more packages than FedEx they'll ship more packages than UPS so Amazon could be the large the largest non-governmental last Last Mile in the in the country by next year. Rob: [31:50] Yeah you mean it's quite amazing how large Amazon has gotten with Last Mile and I give credit to anybody who isn't last excuse me who isn't Amazon. And who is in a big box retailer who has you know some capital of fro at The Last Mile Challenge and you know those that partnered with these you know collaborative networks to be able to. [32:16] Outsource if you will the the last mile or even provide buy online pick up in store to you know Outsource The Last Mile to the consumers have really benefited and you know where we saw unfortunate gap between the large players and the neighborhood and local players they somewhat of leveling the playing field. [32:39] Will be leveraging the stores not only for a filament Center but an experiential Center as well and I know I'm shifting a little bit but it's something that comes to mind Jason Scott is you know our research showed coming into this holiday. Those retailers that leverage their store for more than just scanning and bagging will benefit in fact 60% of. Online orders will be influenced by the physical store let me say it again 60% of digital will be influenced by the store which is somewhat the opposite that for store really came at us with five ten years ago about digital orders. Influencing store orders and you know that could be whether the store is generating demand or fulfilling demand and that could be from fulfillment or store associates being social media managers or you know even Service agents whether they're in the store or they're picking up micro shifts at home and then certainly obviously pick packing and shipping and getting the products ready to either be picked up or Filled from there so I know that was a little bit of a tangent to say you know most don't have the scale of an Amazon and so you got to get really crafty and Innovative of how you're going to kind of level the playing field particularly around Last Mile. Jason: [34:07] Yeah no totally agree and it's actually if you have too much free time on your hands it's really fun to read all these retailer Q3 earnings reports because like they often embedded in the back of that they do talk about like the percentage of their sales that are fulfilled by store influence from store and that that's a standout stat for almost every retailer now is how important that store is for the digital supply chain so that's that exactly mirrors your data I want to like there's so much going on this holiday I feel like we could we could do a two-hour show which we won't do to our listeners but another interesting one is pricing promotion and inflation and how all that pays out like it was a lot of the growth from this year in your guys estimation was it. Inflation and consumers just paying more for less or or was it. Rob: [35:00] Yeah yeah we got the data and it's it's fascinating it is really it's you know it's fascinating on one hand but it's like pretty basic on the other which is a lot of the growth was driven by increase prices and so what we saw for instance over cyberweek the average selling price was up 11%. In the US and 5% globally what we also saw at the same time is that order volume was lower, and average order value was higher so the math says, that people are buying fewer items at fewer retailers because they have kind of a zero-sum game you know they have a specific budget and so if you're buying things at higher prices you're buying less of those things and you could equate the 11%. [36:00] Increase of average selling price to inflation and we're seeing that across the board meeting across the different product categories so you know. That's happening we predicted that for the second half of the Year retailers and brands. We're going to have an incremental 223 billion dollars of cost of goods sold and that's from manufacturing supply chain labor they absorbed a good amount of it but. They had to pass some on to the consumers consumers they're happy they're positive. They want to focus on buying things that they want versus just needs. [36:40] So they bought now what retailers did to the discount piece of this and why consumers are likely to lose out on discount chicken this year is discounts were the lowest levels and we've seen. Andres when I say that discount rates where some of the lowest we've seen in recent history and so the discount and the rates being lower I think it's something like eight percent. Down your view here in the u.s. is because you know retailers. Just had to hold their own right and really protect some of the margin and you know even on Cyber Monday where you see some of the biggest discounts it just wasn't happening this year. Jason: [37:28] Yeah interesting you know you talked about consumers picking fewer retailers and buying being a few items for more money I wonder to me that sounds like it's a recipe for sort of retail, I hate using this word because Steve Dennis will get all excited bifurcation that you know if consumers are buying less items than their first choice retailer is likely to win and they're you know kind of longer tail retailers are likely to lose those that are using that at all or do you think that's how it's going to play out this year. Rob: [38:02] Yeah I do just plainly you know loyalty has been redefined we don't mention it before in terms of health safety, convenience and Trust now that's the Baseline and retailers really need to focus you know what we're hearing from consumers they want to be treated special they want to E M I don't know what personalization means but when you ask them the attributes of it they want that right they want to feel like they're unique two-thirds say they want to, have a unique experience and feel like they're being treated uniquely the challenge based on Research that we just conducted is only one-third of retailers can actually harness and democratize that data and turn it into personalized promotions and prices and offers and so. Yeah there's this will give a shout out to Steve face Steve happy holidays there is this bifurcation taking place and it's you know so important especially as we go into this cooking this world for retailers to really harness their data more than they ever have it's not, a new story right we've been talking about for a while but this first part is zero party data so important because that same research showed three strikes and you're out after three bad experiences retail with a retailer or brand consumer is going to abandon and go somewhere else and not come back so yeah just I think you're onto something this and I need to really not just a choir but think about the consumers that you have those loyal shoppers. Jason: [39:31] Yeah if only there was some kind of tool set that merged I Commerce and data and it all lived like I don't know in the cloud that would be amazing. Rob: [39:39] It would be kind of amazing woman that I know I think we're in a pretty good spot. Jason: [39:43] Someone should do that. Another thing that's been interesting to me regarding the inflation is it seems like some retailers are. Passing more of the the costs on to Consumers than others and it's been funny I don't know if you followed all these all these Q3 earnings but there's retailers that are like. We pulled a lot of levers we got a lot of extra inventory in but it came in way more expensive we didn't raise our prices a lot and so our sales have been great but our profitability is down and then there have been other retailers that are like, consumers have been willing to pay more for a good so our sales are up in our profitability is up. Side note I don't I don't follow this is much but the investors like the retailers that took the prophet a lot more than the retailers that acted as a shock absorber. Rob: [40:31] Shocker yeah I think generally that equation that you just talked about not only sales but profit come back into play here retailers and of what I've seen I've gotten somewhat of a hall pass over the course of the pandemic because you know the focus on. Consumer safety. Associate safety getting the product through the supply chain and so the Retailer's took a hit there I think we're taking you know a. Refocus you know back on to profitability and you know that's why it's interesting I was hosting a Roundtable virtually just recently and one of the participants one of the executives reminded all of us is of the profitability of the box right we kind of lost sight up that'll is what I mean by that obviously the physical store. And I think we lost sight of that purposely over the course of last 20 months but. And I think we're going to have to really hunker down and really look at what that looks like especially as you know consumers have gotten used to having a lot of flexibility and choice around how they get in where they get the product. Scot: [41:44] Cool and interesting data from the categories apparel has been under a lot of pressure since the pandemic Electronics have been surging Home Improvement seems to be running non-stop it anything any changes to those kind of Trends we've seen for the last 18 months. Rob: [42:02] Yeah you know I'll look I'll give you some information and across cyberweek. Because it's most recent but I think it speaks to what's happening Scott or what has happened over the last 20 months. Um what we saw in the hottest categories across cyberweek are luxury handbags with a sixty percent year-over-year growth. Furniture at a 56 percent year over year growth. In general Footwear at a 22 percent year-over-year growth now luxury handbags in general apparel I get it. That's going off of a base that shrunk last year nobody saw my feet on any zooms right so my slippers were just fine legs are handbags. I know we weren't really going out to many restaurants in SLE need to refresh that so the growth on Lower base or. Shrinking base from last year makes sense for getting back out in the world you know we're focusing on exponential categories as consumers like entertainment and travel and being outdoors. [43:11] What really is super interesting is furniture. Furniture has been on a tear because we've all been home and whether we're redoing our outdoor patio set because that's where we're spending time outdoors I did for the holiday as I mentioned or it's my home office. You know what I can think about as my team look through the data is it's a shifting slightly of what people are buying for their home they're buying more entertainment type of products whether it's home appliances or its couches. Or the like where people are coming back into your home after a long respite and we want to spruce up our home as well so you know like I said the handbags from where I get it which is great to see Furniture you know ears. Really didn't know walls over the course of the pandemic and as we come through this holiday. Scot: [44:07] Nursing how about any interesting toys you want to highlight like I think Jason mentioned the mixy as one that was kind of called out as being a hot toy. Rob: [44:16] Jason what's the Mixie tell me more. Jason: [44:20] You are I don't I actually haven't seen any data on whether it came to fruition but the toy it was the toy the toy industry was leaning into and it's like it's like a combination of a chemistry toy with a plushie so like like it create smoke and then a plushie comes out of the smoke I think is the the gist of it the the big toy I've seen in terms of sales velocity is that the gaming platforms are selling like hotcakes. Rob: [44:51] Yeah yeah yeah that's what I was saying it's really just a sample size of one where it's like for my boys 15 and 12 they're all about whatever's digital whether that's devices or Dean's on those devices so you know shopping is gotten a little easier on one hand but we have to also be really creative as well. Jason: [45:12] Yeah I wonder we'll see how it plays out but it doesn't feel like Last Mile has had a big impact on on shopping up till now but like even if give last-mile holds up in there's no capacity problems we still have these holiday cut-offs right you know we still get to this date where we can no longer cost-effectively ship something to your home in time for the holidays and I feel like there's more digital gifts out there than ever before so you think of all the streaming services you can gift a subscription to all the content for these these gaming Platforms in these Computing platforms and I'm not super Bush for this holiday but like I think we're going to see more retailers offering enough teas and things this year so it I'm kind of curious if the back half of. December becomes the sort of digital holiday season. Rob: [46:01] Yeah we certainly saw that didn't we Jason last year in terms of the shipping cut off. Come in really early on the heels of Cyber Monday because the last mile issues and a lot of retailers really honed in on gift cards as another source of. A gift and I think you're right I think you're right in terms of you know whether it's and FTS maybe we're a little early for that but we'll see. My colleague Michelle Grant has been tracking that really closely and she's pretty bullish about the whole category as relates not only gifts but the intersection between that and loyalty programs but yeah I mean I think it's you know whether it's gift cards to restaurants or travel or the like gaming as you mentioned just I think there's something that I really think there's something to that. Jason: [46:50] Yeah well listen this has been a super exciting conversation and I always like to end it on a total Debbie Downer note so the. I'm curious if you have seen or have you guys are trying to figure out how you're going to model like any impact from the new covid variant like in my world it feels like people were definitely planning to get together and more in person events but it does seem like people are starting to second-guess those there's all the news articles are talking about what what's the correct pronunciation is it Omicron. Makan. Rob: [47:27] Sounds good to me I'll let you stick to that one I will try to because I know all. Jason: [47:31] Got you I think a Peyton Manning screaming Omaha is my. Rob: [47:34] Hahaha I like that reference nicely done yeah. That's a good question I as I mentioned earlier I only hope we can see each other in person at an arrest in January you know where. We're at Salesforce tracking just. [47:53] Now this new digital world really closely because we're not going back to the same. You know mindset as we had before as our newly assigned co-ceo put it is work isn't where you go but it's what you do and you know we're living in this digital headquarters and it's going to be hybrid I've. Attended plenty of hybrid types of executive meetings over the course of the last month or two as people start, get back on the road as it relates to retail you know I can't really speak to what's to come. But what I can say is we tracked digital sales across the last 20 months as it relates to cases and maybe it shouldn't be a surprise you know as. Non-essential. Stores closed and I hope that doesn't happen again but people want to hunker down and be home and order products online there was a direct correlation between cases and order and sales growth in fact over the course of 2020 we saw a 50% year-over-year growth. And by the way that was I'm sorry 57% to be precise and that was driven in large part by 40% growth in net new digital Shoppers so these are people would hang on a line right they go to social media they be able to browse and. [49:22] Do some research but they ultimately go in the store and buy they're also buying new categories as well and so you know as things. As we look forward we can certainly based on history see a correlation between digital which is set a whole new Baseline as I mentioned before and what that looks like as it relates to traffic orders and sales. Jason: [49:47] Yeah it is certain there is no short – of variables to impact this holiday as it feels like we've gone from playing checkers to playing 3D 3D chess a little bit with all this stuff. Rob: [50:02] Yes you're right I need to bring in my 15-year old to help me play that game because yeah I'm a couple moves behind but you know we can look at data and that's the fun part about our part of the fun part about my job as looking at the data and seeing what people have done. Jason: [50:17] I I do other and that's why we love having you on the show so much is because you bring the data in Rob that is going to be a perfect place to wrap for tonight because we have used up all our a lot of time on this special cyberweek / Hanukkah edition of the show so if you if listeners enjoyed this show we sure would appreciate it as our holiday gift if you would jump onto iTunes and give us that five-star review. Scot: [50:45] Rob we really appreciate you taking the time out of your busy schedule to join us here on the day after Cyber Monday you guys have a fancy cool new portal or I don't know what you want to HUB how do folks find that. Rob: [50:59] We do have the insights hub for the holiday and so perhaps we can in the show notes or however you do it these days share it with the crew but if you also searched Salesforce holiday insights Hub you'll get right to it so you'll see all the data that I talked about and even more across marketing as we get further into the holiday season you'll see it for service as well and so I encourage your listeners to engage through that portal and you know Scott Jason thank you so much sincerely I mean it's been a long week not a lot of sleep for the team and me but. It's been a highlight to share this with you and make this an annual tradition so happy healthy and safe holiday season. Scot: [51:46] Thanks Rob will have Jason put a link to the hub on his friend stir page. Rob: [51:52] Perfect. Jason: [51:55] I will do it I will put it in all the socials and if folks want to keep track of the gar fees that's its retail Rod right is it retail Rob Garf is that your Twitter handle. Rob: [52:07] You got it retail Rob Garth and then I'm on LinkedIn as well. Jason: [52:10] Awesome I will put links to all of the above Rob really appreciate it one of the conversations I look forward to every year and absolutely look forward to seeing you in person at the interrupt Big Show next month and until then happy commercing!
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Ken has been the President and CEO of America's Thrift Stores since November of 2013 when he stepped off of the board to assume this role. He spent his first 4 years building the team (21 of ATS's Top 25 leaders came from outside) putting in scalable systems and processes (Net Suite, Dundas BI tool, Day Force HCMS, Speed Rail Processing system), improving operations and cleaning up the balance sheet. All to prepare for accelerating growth. Today, America's Thrift Stores (ATS) is America's premier thrift retailer in the Southeast, with 24 stores on track to deliver over $80 million in revenue and $10 million of sustaining EBIDTA in 2021 at a 66% gross margin and $12 million EBITDA run rate. In the last 24 months, during the pandemic, ATS has added 7 new stores to its base of 17. Prior to the onset of the pandemic in March 2020, ATS's business was already incredibly healthy, growing total topline sales for 12 straight quarters and same store sales for 11 straight quarters. Reopening in June 2020, ATS emerged equally strong, with 4 back-to-back quarters of comp store sales growth, including an historic Q1 where both comp store sales and Total Sales hit record-breaking levels. Sustaining EBITDA is expected to be over $14 million in 2022 and will more than double over next 5 years as the company continues to grow comp store sales, opens 3-5 new stores annually and enters the rapidly accelerating on-line thrift space. Prior to joining America's Thrift Stores, Ken a mentor, advisor and coach to small and mid-size company CEO's as an Operating Partner with Alpine Investors LLC stretching across industries from Online Education to Online Retail Lighting & Design to Retail Furniture to Used Cars to Retail Thrift. In this role he coached CEO's and their leadership teams on helping them build and drive their growth strategies and sales & marketing execution. He also stepped into interim leadership roles and helped with sourcing and due diligence on potential new acquisition candidates. Ken Sobaski has been a visionary, strategic President & CEO with a history of significantly accelerating growth and inspiring teamwork on businesses across multiple different industries: consumer food, online e-commerce, recreational products and giftware. He has over 30 years of experience at blue chip marketing driven companies like Kraft, General Mills, Pillsbury, Polaris and Capella Education Company, where he grew brands like Orville Redenbacher, Green Giant, Wheaties, Kraft Macaroni & Cheese and Polaris. Ken's distinction is his ability to lead his teams to achieve significant levels of growth not reached before. Here are a few examples: At Pillsbury he took a $600mm refrigerated baked goods business that was flat or declining for 5 years and added $120mm in revenue in year 1 and built a pipeline of new products that grew $270mm of incremental revenue over 3 years At Green Giant he successfully launched Create-a-Meal, a $150mm new frozen vegetable meal starter business, achieving record shares in frozen vegetables, moving to #1 position in category in 12 months On Orville Redenbacher he reversed 49-months of declines with 12 months of double-digit volume gains. At Polaris he grew revenue +34% in just over 3 years by focusing/improving marketing execution and upgrading the dealer network At Capella Education Company (online consumer education company) he took growth from +15% per year to +25% per year, adding $120mm in revenue in under 3 years Ken has served on the boards of The Minnesota Diabetes Association, The Twin Cities United Way and The Council on Aging – Orange County. Ken holds a BA in Economics & Urban Studies from St. Olaf College and an MBA in Marketing & Strategy from the Kellogg School of Management at Northwestern University
There's been a lot of buzz around grocery dark stores and ghost kitchens, but not a lot of people are talking about the growing number of cannabis dark stores. Here to tell us more is Jeff Sampson, founder and CEO of Everscore. Everscore's marketplace: everscore.com Everscore for brands: everscoreconnect.com Key Takeaways: [1:02] An inside look at Everscore, the first direct-to-consumer marketplace for THC and CBD products [2:25] Jeff's background and how he came to start Everscore [4:33] How the current dispensary model works against new brands trying to enter the market [7:45] The rise in cannabis dark stores and where Jeff sees this trend heading over the next few years [11:56] How dark stores will even the playing field for small brands and help diversify the industry [18:47] Everscore's extensive analytics and ad network of 40,000+ lifestyle publishers [25:97] How Everscore offers ultra-tailored fulfillment with its large network of brands, growers, and manufacturers [32:50] Jeff's plans to expand Everscore throughout the US to provide brands the biggest footprint possible
A.M. Edition for Nov. 26. E-commerce was supposed to be the death knell for brick-and-mortar stores, but online retailers are increasingly building physical locations. WSJ's Suzanne Kapner explains the evolving online and in-person shopping relationship, and what that could mean for the future of retail. Peter Granitz hosts. Learn more about your ad choices. Visit megaphone.fm/adchoices
The Friday after Thanksgiving to the Monday afterwards is a bonanza of shopping in the United States, where capitalism runs wild with reckless abandon. It's almost a symbol of a society whose identity is as intertwined with with rampant consumerism as it is with freedom and democracy. We are free to spend all our gold pieces. And once upon a time, we went back to work on Monday and looked for a raise or bonus to help replenish the coffers. But since fast internet connections started to show up in offices in the late 90s the commodification of holiday shopping, the very digitization of materialism. But how did it come to be? The term Black Friday goes back to a financial crisis in 1869 after Jay Gould and Jim Fisk tried to corner the market on Gold. That backfired and led to a Wall Street crash in September of that year. As the decades rolled by, Americans in the suburbs of urban centers had more and more disposable income and flocked to city centers the day after Thanksgiving. Finally, by 1961, the term showed up in Philadelphia where turmoil over the holiday shopping extravaganza inside. And so as economic downturns throughout the 60s and 70s gave way to the 1980s, the term spread slowly across the country until marketers, decided to use it to their advantage and run sales just on that day. Especially the big chains that were by now in cities where the term was common. And many retailers spent the rest of the year in the red and made back all of their money over the holidays - thus they got in the black. The term went from a negative to a positive. Stores opened earlier and earlier on Friday. Some even unlocking the doors at midnight after shoppers got a nice nap in following stuffing their faces with turkey the earlier in the day. As the Internet exploded in the 90s and buying products online picked up steam, marketers of online e-commerce platforms wanted in on the action. See, they considered brick and mortar to be mortal competition. Most of them should have been looking over their shoulder at Amazon rising, but that's another episode. And so Cyber Monday was born in 2005 when the National Retail Federation launched the term to the world in a press release. And who wanted to be standing in line outside a retail store at midnight on Friday? Especially when the first Wii was released by Nintendo that year and was sold out everywhere early Friday morning. But come Cyber Monday it was all over the internet. Not only that, but one of Amazon's top products that year was the iPod. And the DS Lite. And World of Warcraft. Oh and that was the same year Tickle Me Elmo was sold out everywhere. But available on the Internets. The online world closed the holiday out at just shy of half a billion dollars in sales. But they were just getting started. And I've always thought it was kitschy. And yet I joined in with the rest of them when I started getting all those emails. Because opt-in campaigns were exploding as e-tailers honed those skills at appealing to not wanting to be the worst parent in the world. And Cyber Monday grew year over year. Even as the Great Recession came and has since grown first to a billion dollar shopping day in 2010 and as brick and mortar companies jumped in on the action, $4 billion by 2017, $6 billion in 2018, and nearly $8 billion in 2019. As Covid-19 spread and people stayed home during the 2020 holiday shopping season, revenues from Cyber Monday grew 15% over the previous year, hitting $10.8 billion. But it came at the cost of brick and mortar sales, which fell nearly 24% over the same time a year prior. I guess it kinda' did, but we'll get to that in a bit. Seeing the success of the Cyber Monday marketers, American Express launched Small Business Saturday in 2010, hoping to lure shoppers into small businesses that accepted their cards. And who doesn't love small businesses? Politicians flocked into malls in support, including President Obama in 2011. And by 2012, spending was over $5 billion on Small Business Saturday, and grew to just shy of $20 billion in 2020. To put that into perspective, Georgia, Zimbabwe, Afghanistan, Jamaica, Niger, Armenia, Haiti, Mongolia, and dozens of other countries have smaller GDPs than just one shopping day in the US. Brick and mortar stores are increasingly part of online shopping. Buy online, pick up curb-side. But that trend goes back to the early 2000s when Walmart was a bigger player on Cyber Monday than Amazon. That changed in 2008 and Walmart fought back with Cyber Week, stretching the field in 2009. Target said “us too” in 2010. And everyone in between hopped in. The sales start at least a week early and spread from online to retail in person with hundreds of emails flooding my inbox at this point. This year, Americans are expected to spend over $36 billion during the weekend from Black Friday to Cyber Monday. And the split between all the sales is pretty much indistinguishable. Who knows or to some degrees cares what bucket each gets placed in at this point. Something else was happening in the decades as Black Friday spread to consume the other days around the Thanksgiving holiday: intensifying globalization. Products flooding into the US from all over the world. Some cheap, some better than what is made locally. Some awesome. Some completely unnecessary. It's a land of plenty. And yet, does it make us happy? My kid enjoyed playing with an empty toilet paper roll just as much as a Furby. And loved the original Xbox just as much as the Switch. I personally need less and to be honest want less as I get older. And yet I still find myself getting roped into spending too much on people at the holidays. Maybe we should create “experience Sunday” where instead of buying material goods, we facilitate free experiences for our loved ones. Because I'm pretty sure they'd rather have that than another ugly pair of holiday socks. Actually, that reminds me: I have some of those in my cart on Amazon so I should wrap this up as they can deliver it tonight if I hurry up. So this Thanksgiving I'm thankful that I and my family are healthy and happy. I'm thankful to be able to do things I love. I'm thankful for my friends. And I'm thankful to all of you for staying with us as we turn another page into the 2022 year. I hope you have a lovely holiday season and have plenty to be thankful for as well. Because you deserve it.
In this episode, we talk about craft cultivators, why seeds are not sold in dispensaries and why I think that's a good thing, we also talk about a recent court ruling that seemed to be in favor of Illinois cannabis consumers. I wanted to clarify something I mentioned in this podcast: 5 new medical cannabis dispensary licenses that will be awarded once court dispute is settled “is really ten, since you get one license to sell both medical and adult-use and another to sell just adult-use,” from GrownIn.com Citations: - Odor of cannabis no longer provides basis for vehicle search in Illinois - https://www.wrex.com/news/top-stories/odor-of-cannabis-no-longer-provides-basis-for-vehicle-search-in-illinois/article_c8e008a6-497a-11ec-924c-53ff9fee74d1.html -New cannabis craft growers advised to follow craft beer model and specialize - https://www.chicagotribune.com/marijuana/illinois/ct-illinois-marijuana-craft-growers-meeting-20211119-3bfpnccjmjhftb5qru4bgord3a-story.html - Kevin Sabet, CEO and Founder of Smarter Approaches to Marijuana, tweet - https://twitter.com/KevinSabet/status/1462923360573165569?s=20
Special Guest Host Fr. Matthew Spencer Father gives a quick overview of Thanksgiving (this is the 400th anniversary of the first Thanksgiving) Efrank – What is the meaning of Thanksgiving from a Catholic perspective? Jane – Is my guardian angel right here with me or watching over me from heaven? Stores are moving away from […]
CVS is closing 900 stores! Looks like they are going to shift their focus onto health as they've already (kinda) accepted defeat in some aspects of their retail strategies.Walmart is really going all-in on e-commerce and live stream shopping. They are hosting a live stream event on Twitter and a bunch of other platforms. As a matter of fact, they've partnered up with Jason Derulo to be the face of the event! Influencers and content creators must be licking their lips as this trend of live stream shopping will boom!A Baby Food startup story has a cool lesson or two to teach us in terms of finding angles in the marketplace and creating problem-solving products.Links to the articles are here:CVS storyWalmart storyBaby Food startup story
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Today's episode begins with a look at the recent Covid protests that have rocked the EU, as well as some staggering and frightening new Covid numbers from that region. We look at the black market trafficking of baby Cheetahs and counter that story with what Australians are trying to do in order to determine what makes a laying hen happy (I kid you not!). Want to buy a house for about a dollar? We have the details here. Stores are using decoys to make you think their shelves are fully stocked, and learn of a top-secret port project by the Chinese in the UAE. Finally, we take a look at the future of glitter, as eco-glitter is developed where else but in Australia! Another fun show, and come back tomorrow for the weekly My Two Cents opinion episode – lots has gone on this week! __ Subscribe, share, and rate the Blaine DeSantis Show if you enjoyed today's episode! About Views on the News: Shining a spotlight on underreported or unreported news from the US, China, Russia, the EU, Australia, Asia, Africa, and Latin America. Want to know what's going on in the world that the media isn't telling you? Then Views on the News is your podcast. Get all the knowledge of current events, top news, and even my opinions on these matters every week.
Bryan & Brett are back taking calls and trick shooting you into a new diet and union. // Bryan got kratom in his ear and lost money gambling on football //Bryan tried cheating the karmic system by betting against his favorite team // Looking for help on "Get Motivated"- Send Bryan your favorite/most hated Keith Ablow // Brett is in a better mood and he got tickets to the Indy 500 next year // Stores already preparing for black friday // Brett's Bargains galore experience // Getting treated better with a black eye // 1st Caller - Lucas from Connecticut // Working as a part time organizer for a union who is trying to unionize a home healthcare agency // Company signed a neutrality agreement because they believe the organizers won't be successful because many of their workers do not speak english // Bryan and Brett's way of threatening people with guns to make them join unions // Trick shooting ideas // Favorite sports team is Dude Perfect // Christian nitro circus or jackass for youth groups // Calling the cops on the cops // 2nd Caller - Walt from Rapid City, South Dakota // Sharing his story on how he recently got fired // Kendo sticks to beat each other on stage // Pay Street Fight $5 to beat you // Don't touch your ass with a saw zaw // Street Fight on satellite radio // If someone paid us 100,000 we would hurt each other on air // How to lose something that weighs a ton // B2 is cool looking like a Honda sports car // The reason Bryan never got his pilot license // // B2 bomb mount Rushmore // The library should teach you how to fly planes // Let's congest the sky with average americans // Drone hats to make humans fly // Powered parachutes for Christmas // 3rd Caller- @Laborlifts who is a personal trainer // Calling in to talk shit about working for LA fitness // Customers pay 50 dollars an hour for personal training and the trainer only makes $8 // Bryan's 2 week notice philosophy // Working on sales making less than minimum wage // How a trainer is as a salesman // Bryan is a floppy person who doesn't stretch but he wants crab walk and Crippa in his wrestling singlet // // Bryan is off the mellos and on hostess mini cinnamon bundt cakes // Keeblers soft batch cookies changed his future // The illusive Mrs. Freshley German chocolate cake // 4th caller Goblin who previously walked the Appalachian trail. // Took an odd job working in costume as The Grinch at the zoo for 20 dollars a night // Working with kids can make you happy as long as you don't get beat up // Not being able to see out of the costume // 2 categories of the worst adults // Conservative adults and children in adults body // Frenching the Grinch // The zoo doesn't pay shit // Planning the next walk // Starting in Charleston, South Carolina and then going up to North Carolina through the mountains on the Goblin trail // Follow Goblin on IG - @morninhays 5th Caller - Ezriah (Sorry If I spelled your name wrong) from Columbus // A story about working at UPS while transitioning // Chastised for wearing leggings and a crop top // Coming out and telling your boss your pronouns // Imposter Syndrome // Being who you want to be to new people // 6th Caller - George from Middletown Ohio. // Calling into help Bryan with his shoelace problems and giving him solid advice on footwear issues // Street Fight Mail - P.O Box 82306 Columbus, OH 43202 Street Fight Radio Call In Show - (614) 655-388
It started Friday night with a wild thrashing of Union Square, the Louis Vuitton store cleaned out, other high end stores hit, then Saturday night it was the Nordstrom at Broadway plaza in Walnut Creek, then last night a jewelry kiosk at the Southland mall and the Lululemon at Santana Row. What's the police response? For more, KCBS News Anchors Dan Mitchinson and Holly Quan spoke with KCBS Insider Phil Matier. See omnystudio.com/listener for privacy information.
Patty Morrissey, a New York-based coach and master Kon Mari consultant, loves to go thrifting on Long Island. She grew up thrifting and garage sale-ing with her grandparents and still goes to the same shops today. She's also a Kon Mari consulant and coach who knows a thing or two about how to help people find what sparks joy. (In fact, she's in my house helping me organize during the pandemic thaw). Keep up with Patty on Instagram as @pattymorrissey and @clearcultivate, then head over to her website to learn about Cultivate Club for 2022 Show Links Wild Chicago Mac N Cheese Productions Holiday House Rosie's Vintage Store Disney Bound Fringe Co Caftan
Shipping times are crazy. Stores are already out of stuff. In this year's 2021 PA Gift Guide, we're getting creative! Today's podcast goes over ideas for all of the pre-PAs, PA students, and physician assistants in your life from DIY to splurges. Find all of the links and info in the accompanying blog post also! 2021 Gift Guide Blog Post: https://www.thepaplatform.com/blog-2/2021-pa-gift-guide Pre-PA Essay Review: https://www.thepaplatform.com/new-services/supplemental-essay-review Supplemental Essay Review (can be used for Experience Details or COVID essay) - https://www.thepaplatform.com/new-services/supplemental-essay-reviewGet the PA School Personal Statement Guide NOW! - https://www.thepaplatform.com/new-services/pa-school-personal-statement-bookAmazon Link - https://amzn.to/3tvpF61The PA School Interview Guide - https://www.thepaplatform.com/bookPersonal Statement - 2 Week Free Email Course - www.thepaplatform.com/personalstatementLink to my Amazon Storefront - https://www.amazon.com/shop/thepaplatformGet a free eBook! - audibletrial.com/thepaplatform Leave a voicemail question for The Pre-PA Club Podcast - https://www.speakpipe.com/ThePAplatform Physician Assistant School Interview Guide Affiliate Link - https://amzn.to/2JctZ2CThe Pre-PA Club Facebook Group - facebook.com/groups/theprepaclub/Instagram - @thePAplatformMedelita 20% off code - PERRYPAC20 - https://www.medelita.com/?rfsn=1958633.e872f7
Two-day delivery, one-day delivery, same-day delivery has now morphed into a 15-minute delivery craze with consumers demanding near real-time product deliveries from local stores. There is a surge of well-funded small startups, especially in grocery, that are chomping at the bit to deliver products within a small window of time, but can this model compete against the incumbent juggernauts? Join Robin Lewis and Shelley E. Kohan, TRR's chief strategist as they delve into dark stores and the temptation of instant gratification through instant fulfillment.For more strategic insights and compelling content, visit TheRobinReport.com where you can read, watch, and listen to content from Robin Lewis and other industry experts.Be sure to follow us on LinkedIn and Twitter for the latest from Robin Lewis and The Robin Report.
Anne Churchwell Stokes never knew her mother. Adopted as an infant she became the heir to a chain of small department stores in Georgia and Florida. Learning the business at her father's side, she travelled with him to New York, Paris, and Cuba! She also learned a keen sense of civic obligation in a town plagued by poverty, my home town of Albany, GA. The mom to two gay sons speaks directly to evolving views of LGBTQ people in the deep south.
Have you ever thought buying something at an overstock store like TJ Maxx, Marshalls, Ross, or HomeGoods was helping excess inventory stay out of a landfill? It might seem that way, but these stores aren't nearly as eco-friendly as they seem. In today's episode, Laura and Liza share the truth. For the full report, visit https://brightly.eco/are-overstock-stores-sustainable/.
Today we're talking about Self-Service Food Stores, a 1946 book published by the trade magazine The Progressive Grocer. The book evokes the enormous post-war changes in the way that Americans shopped for food, as a world of milkmen, butchers, and mom-and-pop grocery shops gave way to gleaming new supermarkets that offered lower prices, pre-packaged goods, and seemingly unlimited selection. These changes were made possible by the newly built highway system, advances in preservation and refrigeration, and produce imports from overseas. In this episode we reflect on how quickly the once futuristic supermarket has come to seem like the most natural way to buy groceries, and the possible social cost of all that convenience and fresh fruit.
At its recent Tire Pros Dealer Conference in late October, the 600+ dealer franchise unveiled its three-year plan to help its dealers better connect with customers and succeed in today's increasingly digitally focused world. So, what does that plan entail? Tire Pros President Greg Bell takes a deep dive into what the franchise has in store in this latest episode of What's Treading with Tire Review, sponsored by AAPEX. In this episode, Bell dives into:- Tire Pros growth in the last year and what he credits for the growth (1:42)- The top three priorities for the franchise going into 2022 (2:43)- Tools available to Tire Pros dealers as part of the franchise's "Showroom of the Future" concept (6:02)- How he feels tire retail and the tire industry as a whole ha evolved due to the pandemic (10:42)Listen here or subscribe to What's Treading with Tire Review on: Apple Podcasts: https://podcasts.apple.com/us/podcast/whats-treading-with-tire-review/id1470309726Spotify: https://open.spotify.com/show/1GA3lp6AFo7V7EEG5awHaEGoogle Podcasts: https://play.google.com/music/listen?u=0#/ps/Iv76bs6re7unom4p76myj3cakhm" target=YouTube: https://www.youtube.com/channel/UCUswYJsDNu5h8U6wSk29U4AMore on the AAPEX Show: https://aapexshow.com/
Stock disponible para Navidades, Monterey arreglado, Apple Fitness en inglés, Face ID desactivado si cambias la pantalla, etc. Patrocinador: Pásate a TotalEnergies https://www.totalenergies.es/es/hogares y reduce tu factura de la luz y del gas. En su web https://www.totalenergies.es/es/hogares podrás ver directamente cuánto podrás ahorrar. Tienen un servicio de atención al cliente gratuito y con personas que te entienden. Si te apuntas estos días te ahorrarás un 10% extra en el precio de tu factura https://www.totalenergies.es/es/hogares. Dice Tim Cook que tiene criptomonedas, pero eso no significa que Apple vaya a ampliar su relación con esta tecnología/inversión/cosa. Damos seguimiento a los temas que hemos comentado las últimas semanas: stock disponible, Apple Fitness en inglés, FaceID desactivado si cambias la pantalla, etc. Christian Pérez on Twitter: "Muy listo quien decidió lanzar Fitness+ en España en inglés con subtítulos. Como pretendes que haga una sesión de meditación con los ojos cerrados y a la vez esté leyendo los subtítulos??" / Twitter https://twitter.com/xtianp87/status/1457984443260489735?s=28 Javi Losana on Twitter: "@somospostpc Alex, estoy escuchando el último Cupertino. Estás comentando que hay unidades de iPhone en algunas Stores. Me comentaron en la de Sol que son unidades que no han sido retiradas por los que las reservaron en su día y conforme pasan los días de reserva,la van sacando" / Twitter https://twitter.com/javilosana/status/1457833131009056774?s=28 Apple backs off of breaking Face ID after DIY iPhone 13 screen replacements - The Verge https://www.theverge.com/2021/11/9/22772433/apple-iphone-13-screen-replacements-face-id-software-update Apple Fixes macOS Monterey Bug That Bricked Macs After Update https://gizmodo.com/apple-fixes-macos-monterey-bug-that-left-macs-unable-to-1848011249 3nm Mac and iPhone chips coming as soon as 2023, Apple Silicon roadmap leaps ahead of Intel - 9to5Mac https://9to5mac.com/2021/11/05/mac-iphone-apple-silicon-future/ List of Apple codenames - Wikipedia https://en.wikipedia.org/wiki/List_of_Apple_codenames Apple CEO Tim Cook says he owns cryptocurrency https://www.cnbc.com/2021/11/09/apple-ceo-tim-cook-says-he-owns-cryptocurrency.html Original Apple computer hand-built by Steve Jobs and Steve Wozniak sells for US$400,000 | South China Morning Post https://www.scmp.com/news/world/united-states-canada/article/3155480/original-apple-computer-hand-built-steve-jobs-and#Echobox=1636506899 iOS 15.2 beta 2 includes new communication safety feature in Messages - 9to5Mac https://9to5mac.com/2021/11/09/ios-15-2-communication-safety-features/ Dropbox lanzará su aplicación para ordenadores con procesadores M1 de Apple en 2022 https://www.europapress.es/portaltic/internet/noticia-dropbox-lanzara-aplicacion-ordenadores-procesadores-m1-apple-2022-20211029122220.html OneDrive tendrá soporte nativo en ARM, incluyendo los Apple M1 https://microsofters.com/180429/onedrive-tendra-soporte-nativo-en-arm-incluyendo-los-apple-m1/ Puedes ponerte en contacto con nosotros por correo en: firstname.lastname@example.org Suscríbete al boletín de información diario en https://newsletter.mixx.io Escucha el podcast diario de información tecnológica en https://podcast.mixx.io Nuestro grupo de Telegram: https://t.me/mixxiocomunidad
An online petition is calling for the end of pets for sale in pet shops following backlash against an Auckland shop which kept two puppies instore throughout lockdown. The two puppies were unable to be sold under previous restrictions and stayed alone isolated in glass boxes for months in two separate stores. But after a facebook post highlighted their plight the puppies were both purchased for $6000 by people who didn't want to see them kept inside any longer. It comes as experts warn owners to monitor the lockdown's impact on puppies and to start preparing them for when they'll go back to the office. Reporter Louise Ternouth and Camera Operator Marika Khabzi with this story.
President Biden signs the $1T bipartisan infrastructure plan today, but the Build Back Better plan has yet to pass the House. Covid-19 cases are ticking up in some areas where vaccination rates and immunity is low, but after the holidays, Former FDA Commissioner Dr. Scott Gottlieb expects cases to decline again. He considers a future in which Covid is regarded much like the flu, with effective vaccines and oral therapeutics. Shoppers, look out: inflation could hike up your holiday bills. CNBC's Courtney Reagan shares retailer strategies and expectations heading into this holiday shopping season. Plus, Becky and Joe swap Thanksgiving stories and head down a musical memory lane. In this episode: Dr. Scott Gottlieb, @ScottGottliebMDCourtney Reagan, @CourtReaganJoe Kernen, @JoeSquawkBecky Quick, @BeckyQuickKatie Kramer, @Kramer_Katie
Try to walk just a few blocks in the downtown core without passing a cannabis retailer. Good luck! You'll probably pass at least two. Since the lottery process ended and applications for retailers were opened up, hundreds of stores have flocked to...basically the same neighbourhoods. Obviously it's not optimal business strategy to open a store next to two or more other stores selling exactly the same thing, so what's going on here? Is this a bubble ready to burst? Is there an endgame for the companies and entrepreneurs still opening stores right now? What happens next?GUEST: Jennifer Pagliaro, Toronto Star
What do you need to make a town or city for your RPG campaign? A place for your PCs to hang their hats and rest their weary feet? Stores and taverns for them to unload their loot and pick up new quests? How about an economy and some way the town makes money? Who runs it and how do they keep the peace? Who tries to intervene when the party gets up to PC shenanigans? What about surprises? Is that beggar actually a shapeshifted silver dragon? Is there a secret wizard school operating out of a simple library? Are kobold tinkerers secretly keeping everything running in steam tunnels and sewers beneath the street? We have warned you not to get caught up in building towns and cities before, but this time a listener asked what needs to be in them when you have to do it. Thorin, Tony and Dave came up with 19 tips to help you do it in pretty much any RPG. 2:00 A listener question: What do you need to have in your town or city when you build your own? 3:00 Town Tip 1: DM Tony's big warning: Don't overwhelm your players with dozens of quests and NPC backstory details at once 6:00 Town Tip 2: Understand how towns and cities are different 8:00 Town Tip 3: Are your players going to look in every house and steal every treasure box, or are they more story-focused? That determines how much detail to put in 9:00 Town Tips 4-7: The 4 things every town needs based on DM Thorin's City of Greyhawk campaign How does the town survive economically? (Farming? Local mines? Trading hub?) Who runs it and how do they police it? (Who tries to arrest the PCs when they cause trouble?) Shops, lodging, services and taverns (Who do the players interact with?) Secrets and surprises (A good town has layers, like an Ogre.) 15:00 Town Tip 8: Kitbashing! How DM Dave turned Against the Cult of the Reptile Gods into Slavers Bay 17:00 Town Tip 9: There needs to be attachment to the town, or the PCs won't care what happens in it (or, just throw a lot of money at them) 19:00 Town Tip 10: Don't be afraid to embellish a location to make it more interesting or fantastical 23:00 Town Tip 11: Not every important location needs to appear in the first few adventures — 10 Forward doesn't appear in Star Trek TNG until the second season 25:00 Town Tip 12: If you make your own town, you get to put in the things that you want to play with 27:00 Town Tip 13: Know what needs to be in your town to set it up for the first adventure 30:00 Town Tip 14: Don't hand them 100 quest hooks when they come into town (although, a beggar selling a map to the secrets of the city could be fun) 31:00 Town Tip 15: The town that begins your campaign start the whole story, and that's more important than a town they're passing through in the middle of the campaign 32:00 Town Tip 16: Let the players have a hand in building out the town by expanding on the things they show investment in (and how DM Tony's player became the caretaker of a bunch of kobolds) 37:00 Town Tip 17: A town is a collection of the people in it 38:00 Town Tip 18: Don't make the town so interconnected that the players have no room to work 39:00 Town Tip 19: How tough do you make the guards? It depends 45:00 Final thoughts Support this podcast
A couple of days ago, a media report indicated that hypermarket chain DMart closed a deal on a 67,404 sq ft retail space in Central Bengaluru. Why are we talking about it today? Well, it could be signalling a change in strategy for the retail giant. So, let's dive in.
Gina Schaefer is a passionate entrepreneur, co-founder and CEO of 14 Co-op Ace Hardware stores located in Washington DC and the Baltimore area. Gina founded her business after noticing that there was a shortage of hardware stores in the lower income, urban neighborhoods of DC. After 18 years of growing her business to 13 stores and employing over 250 people she decided to sell her ownership to her employees via an ESOP. Gina was a brand new entrepreneur when she opened her first store- formerly in SaaS - when she started in her early 30s. This is a great story of someone who saw opportunity in a low income place and created a mission to change the lives of people through “a few cool hardware stores.” What You Will Learn Why Gina went left tech for Ace Hardware retail stores How Gina found a need in her community and leveraged it to create her hardware empire The difference between a co-op and a franchise How and why Gina made a mental shift from working in the business to working on the business - and what that means to her How Gina realized her core values - and specifically trust - were crucial when expanding and hiring Why hiring recovering addicts became part of Gina’s hiring and growth strategy How Gina’s hiring model can increase retention within a company Why trust is so important when scaling and what you can do to get past those barriers How realized she needed to start thinking about exiting her business and why the thought was surprising The power Gina gained when she started to understand valuations and more specifically the value of her business The reason Gina chose an ESOP compared to Private Equity or another Strategic Buyer How an ESOP helped Gina keep her company’s values and vision in place Why transitioning your role and exiting your ownership are two totally different things Bio: Gina is a retailer, entrepreneur, public speaker and employee advocate based out of Washington D.C. In just 18 years she has started, grew and partially sold her 14 Ace Hardware stores to an ESOP where her employees can create wealth and enjoy work. Gina is three months away from completing her book, “Recovery Hardware” When Gina has time to relax she writes greeting cards because she believes in the power of a hand written note. Quotes: 07:33 - “We hear this in various parts of our lives, right? ‘I wish somebody would do this,’ and ‘I wish somebody would do that.’ And one day I just said, ‘Why can’t that somebody be me?’” - Gina Schaefer 10:11 - “At its foundation, a purchasing co-op is a collective purchasing tool for independent retailers. It gives Ace the opportunity to go to… Milwaukee, for example, or Black and Decker or DAP and negotiates on behalf of all the Ace retailers.” - Gina Schaefer 35:21 - “We had the ability to take that money, use it to open a new store, and pay ourselves back in future stock money.” - Gina Schaefer 39:11 - “People are afraid to talk about [how much their businesses are worth].” - Gina Schaefer 41:31 - “She was bouncing off the walls! She was so excited to give us a tour. Partially because she was so excited to tell us that she was an owner of that damn brewery and they were an ESOP.” - Gina Schaefer 43:48 - “No one opens an independent business with enough phone lines to handle a pandemic.” - Gina Schaefer 47:04 - “That made us even more aligned with the idea of an ESOP because we felt like, if anything was going to help make a
A new Amazon Fresh grocery store housed at the former Dominick's grocery in Morton Grove will open Thursday. The store will join others that offer “Just Walk Out” and other new technology that allow customers to skip a checkout line altogether. Reset brings on an expert to discuss how this might change the grocery store landscape.
(00:00:00) Welcoming Kyle's friend Chase, and his hiking trip in California. (00:06:00) Kyle hasn't drank in 6mo and Chase's own sobriety journey. (00:13:00) What's Trending. (00:26:24) Tyler's new Insta page for tape players @TapeDeck_Tyler and a CastIron_Kyle update and old factory processes still in use today. (00:33:20) Video: Televangelist tells viewers why he needs a 3rd JET. (00:45:15) Stores that aren't around anymore, Pokémon and other rare trading cards, computer gaming, Macs, and photography chat, (01:10:00) 1200 People were injured from TVs last year and other weird facts with numbers… (01:22:00) Our favorite comedians and their bits. (01:29:00) Day of the Day and Wrap up…
Ashlea Hearn is a recent college graduate, a 1st Lieutenant in the Army Reserves and the author of Genesis Mortalis, Book 1 of the Take It Trilogy. She's also my mentee, and a completely delightful one at that. Listen in on our chat, hear how she got her book in countless bookstores and see why I think she's going to take over the world. WANT 7 DAYS OF FREE WRITING TIPS? GO TO WWW.YOURBOOKWRITINGTIPS.COM
Demi and one of her favorite writer/author/ Mommy-besties Helena Andrews-Dyer (Bitch is the New Black) discuss new moms, bare minimum dads , thriving in limitless abundance — and more, as inspired by the most “WTF?” episode of Insecure ever. Check out my website: http://www.demetrialucas.com/about/. Follow me: IG: demetriallucas. Twitter: demetriallucas. FB: demetriallucas. YouTube: demetriallucas. More about the Show: Don't forget to subscribe to the podcast for free wherever you're listening or using this link: http://bit.ly/RatchetRespectablePodcast. Thanks to our sponsors: I absolutely recommend checking out Ana Luisa! Go to shop.analuisa.com/ratchet. Enjoy this time of year even more - like I do - with Daily Harvest! Go to dailyharvest.com and enter code respectable to get up to forty dollars off your first box! If you've never tried Amazon Music Unlimited now's a great time! For a limited time, new customers can try Amazon Music Unlimited FREE for THREE months. No credit card required! Just go to amazon.com/RATCHETPOD. Now you deserve to have financial peace of mind. Join the millions of Americans already loving Chime. Signup takes only two minutes, and doesn't affect your credit score! Get started today at chime.com/RATCHET. Try Peloton classes free for the rest of the year. New members only. Visit onepeloton.com/app to learn more. Learn more about your ad choices. Visit megaphone.fm/adchoices
Picture this: Tomorrow, Taylor Swift is playing at Madison Square garden. You live in NZ, your bestie lives in London and your other friend is stuck in Auckland Imagine if there was a way for you to all attend the concert together and experience Taylor live from the comforts of your house (no pricey plane ticket)... enter the Metaverse Today we discuss the pros and cons of the future of the internet. We also cover: - Instagram launches "Add yours" stickers - Travis Scott and Astroworld - BNL pod is back - Love Sex and Goop - Gen Z loves "vintage" wired headphones - The 2014 Tumblr era is back - Gumboot Friday's Insta comp - the good points and the "could be better" points For more on Viv and Tash check out: @acethegrampodcast @vivconway_ @tastefullytash
Want in on a secret? How about 20 secrets on how to save more and spend less—while you shop! We're going to pull back the curtain on a few common marketing tricks to avoid and show you some easy ways to be a savvy shopper at one of your favorite stores. In this episode, you'll learn: Secret ways to save money at Kohl's Top ways companies go after your money (with George Kamel) If there's ever a good reason to keep a credit card EveryDollar: bit.ly/3BTfvAg
In this week's top stories, a new report suggests the former Facebook might open retail stores. Also, the Nintendo Switch might be hard to find this holiday season due to chip shortages and Netflix debuts its gaming services on the Android app.
Ren Faire foods! Thrift store finds! PT Anderson films! Steve playing the ocarina for way too long! Thanks to our sponsors! Apostrophe: Go to http://apostrophe.com/valleycast and use code valleycast to get your plan for $5.. Stamps.com: Go to http://www.stamps.com and use promo code VALLEYCAST for a special offer that includes a 4-week trial, free postage, and a digital scale. GET THE MOVIE MOVIE POSTER: store.dftba.com/collections/the-valle... We'd love if you'd consider supporting and becoming part of the fam as move into a new era: http://www.patreon.com/thevalleyfolk THE BESTEST SOCIAL DISTANCE FIST BUMPS TO the health care workers and essential workers out on the front lines kicking ass for us right now! You can donate to help families in need by visiting https://www.feedingamerica.org/ways-t... ! Music/SFX: If you like our sounds, sign up for ONE FREE MONTH on us at Epidemic Sound! Over 30,000 songs: http://share.epidemicsound.com/n96pc Follow The Valleyfolk across the digital globe: http://twitter.com/TheValleyfolk http://instagram.com/TheValleyfolk http://facebook.com/TheValleyfolk Follow the group on their personal socials: Joe Bereta: http://twitter.com/JoeBereta http://instagram.com/joebereta Elliott Morgan: http://twitter.com/elliottcmorgan http://instagram.com/elliottmorgan Steve Zaragoza: http://twitter.com/stevezaragoza http://instagram.com/stevezaragoza Kevin Plachy: https://twitter.com/pakkap_ https://www.instagram.com/pakkap Shoot: Kevin Plachy Edit: Kevin Plachy