Risky Business

We're continuing our look back on Season 1.And in this replay episode, hosts Adam Kaiser and Jordan Feise sit down with Andria Kelly, Director of Ethics and Compliance, Anti-Corruption, and Investigations at Starbucks.Andria's career began as a lawyer in a medium-sized firm, but she found her passion for compliance when she joined the investigations department at Microsoft and shifted her focus to prevention.In this episode, you'll hear how Andria has responded to the changes to risk management brought on by the pandemic, along with her proudest moment as a compliance professional.

We're taking a look back on Season 1.And in this replay episode, Alan Gibson, Assistant General Counsel of Compliance and Ethics for Microsoft, joins hosts Adam Kaiser and Jordan Feise.Alan's career began in business, where he started and ran an international sales company before pursuing a law degree. After joining Microsoft, he found himself developing and implementing a program to analyze compliance data, despite having no experience in data or analytics.As the conversation unfolds, you'll hear how Alan tackled this unexpected challenge and how the digital transformation can give you a comprehensive view of your compliance risk.In this episode, you'll learn:How to start smallThe importance of an in-depth understanding of the problem you are trying to manageWhy speaking the language of ‘business' impacts success

It's more than possible to build an internal culture of compliance while sustaining trustworthy relationships with hundreds, even thousands, of third-party contractors.It's just a matter of designing the proper controls for your organization and recognizing what works for individual third parties. You can, indeed, have the best of both worlds.In this episode, David Kass, Chief Compliance Officer at Verizon, highlights what's at the heart of corporate compliance: flexibility, transparency, and ethicality in the workplace. Learn more about addressing conflicts of interest, deploying effective communication strategies with third-party partners, and designing control systems that guarantee enduring solutions.You won't want to miss it.Resources:David Kass's LinkedIn: https://www.linkedin.com/in/david-kass-b0b9629/About Verizon: https://www.verizon.com/ In this episode, you'll learn: Why flexibility, integrity, and ethical behavior are significant to company cultureHow to use third-party risk management strategies to create sustainable partnershipsThe key role practitioners play in shaping compliance cultureJump into the conversation:[03:10] The landscape of David's teams at Verizon[07:44] Designing controls to make compliance solutions stick internally[13:56] Maintaining trustworthy and compliant relationships with third parties[21:29] Differentiating third-party risk management controls[25:30] The relationship between third-party risk management and sourcing[33:30] Dealing with conflicts of interest

Compliance goes hand in hand with ethics.It's one of the strongest foundations for business success, especially globally. Unfortunately, in many businesses, even large companies and well-known brands, compliance is not prioritized.In this episode, Kershwin Singh, Global Head of Privacy and Compliance at Zoll Medical Corporation, discusses this pressing issue. With a background rooted in compliance, ethics, and human resources, Kershwin has developed expertise in identifying the gaps between what employers seek during the hiring process and the foundational ethical behaviors that are essential to a company's long-term success.Listen to the full episode to hear Kershwin's successful strategies for prioritizing compliance.You won't want to miss it. Resources:Kershwin Singh's LinkedIn: https://www.linkedin.com/in/kershwinsingh/ZOLL Medical: https://www.zoll.com/ In this episode, you'll learn: The critical role of compliance and ethics in maintaining organizational integrityThe significance of leadership's involvement in complianceThe impact of technology and AI on compliance processesJump into the conversation:[04:24] An emphasis on privacy, compliance, and ethical behavior[12:30] How to build trust and prevent trouble[16:08] The importance of reporting company misconduct[20:46] Engaging with sales in compliance meetings[25:39] Including leadership in a change management program

Compliance is more than a department or a role.And with the right mindset, it can and should be a part of your business strategy.In this episode, David Mills, Director of Global Ethics, Business Integrity, and Security at Bunge, shares his insights into the world of compliance.David discusses the challenges of adapting to new global regulations, how Bunge is building an effective compliance program, and the pivotal role of data in ensuring ongoing compliance with suppliers.Resources:Brief Profile https://wiza.co/d/bunge/6ed3/david-millsMore about Bunge https://bunge.com/David's LinkedIn https://www.linkedin.com/in/davemillscfe/ In this episode, you'll learn: The importance of data within compliance How culture and compliance go hand-in-handThe impact of compliance requirements Jump into the conversation:[02:38] What is Bunge and what it does[05:16] Bunge's threefold core values and ethics culture[10:33] The challenges of data privacy compliance[12:30] The responsibilities of a compliance team[32:35] How to provide complete, regular, and detailed updates to leaders

Ethical compliance is crucial for businesses, both inside and outside the organization.And this season, we're exploring just that––how organizations and teams collaborate to tackle the evolving compliance landscape. From dealing with issues like modern slavery and sexual harassment to ensuring full control over external supply chains, we're discussing it all.Because, let's face it, compliance isn't just the responsibility of the compliance team. It's a collective effort that extends beyond the organization itself, and it's time we all come together to uphold the highest standards of ethical behavior in today's fast-paced world.With real-world examples and insights from organizations of all sizes, this season shines a light on the challenges faced by compliance practitioners and business executives. Join us to gain valuable knowledge, practical tips, and a fresh perspective on navigating the compliance landscape successfully.

This season we've covered a wide range of issues in compliance and ethics, but we kept one goal in mind – empowering your people to do the right thing.As we wrap up the second season of Risky Business, we wanted to pause and reflect on some of the insights our guests have shared. Compliance is a complicated topic, and our guests this season have helped unpack the intricate web for it to be more understandable. Listen in as we revisit each conversation, highlighting key insights for you to apply in your own organization.

Compliance officers rarely have people seek them out and express an interest in supporting a compliance program. It's exciting when that happens, and [Deborah Spanic](https://www.linkedin.com/in/deborahspanic/), Chief Ethics and Compliance Officer at [Clarios](https://www.clarios.com/), joins the show to share how she's developed a framework that encourages participation in compliance. She explains the importance of leaders who model the culture you want to foster, how to navigate regulatory challenges, and how to effectively adapt to changes through collaboration.

Risk management requires structure. But it also requires flexibility to effectively serve every part of your organization.[Melanie Lucht](https://www.linkedin.com/in/melanie-lucht-mbcp-mbci-cic-ccm-arm-3526758/), Associate Vice President and Chief Risk Officer at [Carnegie Mellon University](https://www.cmu.edu/), joins the show to share how she uses a framework that accommodates the unique needs of each college in the university.In this episode, you'll hear Melanie share how, over time, people she calls “Risk Champions” have risen up throughout the university. These supporters have come to value risk management, understand where they fit into the framework, and communicate this mission to others.

Getting buy-in from the rest of the organization on the value of compliance is an age-old challenge. But what if, instead of convincing our people that compliance matters, we connected the dots to their individual success?This is the approach Anders Hvashovd, VP and Chief Compliance Officer at Seadrill, has taken. Compliance has become a conversation rather than a top-down mandate.In this episode, he shares how he's developed genuine collaboration with other leaders in his organization.You'll hear him discuss how this approach enhances value creation across the business and why compliance has become a strategic differentiator for Seadrill in the oil and gas industry.

3 billion daily active users— talk about compliance at scale!Needless to say, building a compliance function for a company of this size is no small feat. It requires more than just hard skills. It demands strong judgment and integrity.That's what Catherine Razzano, TikTok's Head of Global Legal Compliance, is pursuing. And to pull such a large, rapidly-growing team along with her, she's making a special effort to communicate the value of compliance and ethics to each employee.In this conversation, you'll hear her share how she approaches compliance training, how she defines ethics across cultures, and why she ultimately sees compliance as servant leadership.

What do ethics have to do with compliance?Gillian Paul, the Global Integrity Director for Danone, believes businesses must have a clear grasp of ethical standards in the C-suite.This understanding of compliance filters down to the rest of the company.In this episode, Gillian talks about the importance of ethics in compliance as a business model. She gives insight on the need for taking time to understand the challenges that your colleagues face around the world. We also discuss how compliance is changing in the digital world.

What does marketing have to do with compliance?According to Justin Ross, Staff Vice-President and Chief Compliance Officer at FedEx Corporation, much more than you think.A successful compliance program starts with a culture that understands its value, and that requires—you guessed it— some refined marketing expertise.In this episode, Justin shares how to develop your brand as a compliance department across a global organization. He also discusses the importance of having boots on the ground to stay on top of changing regulations, effective methods for measuring compliance outcomes, and how strong relationships multiply your impact.

What happens when the word “compliance” gets lost in translation?In this episode, Elena Kashirina, Compliance Director at McDonald's, discusses the challenges and communication barriers she's encountered running a global compliance team for such a widely-recognized company.Elena also shares the importance of empowering your employees to speak up when they see a problem with compliance. It all starts with setting the tone at the highest levels and providing the tools your team needs to succeed.

Risk management professionals know that compliance is about much more than sticking to rules for rules' sake. But do your employees know that, too?Jane Broberg, Chief Human Resources Officer at Basware, joins the show to explore the employee perspective on compliance. She shares her insights on communicating clearly, supporting employee wellbeing, and what it means to do the right thing as a businessWe also dive into the balance we can achieve in our work culture by providing flexibility to our employees in a responsible and safe way.Key Takeaways:- Communicating the value of compliance to employees- Tips for embracing a hybrid work environment- How to build a psychologically safe workplaceThings to Listen For:[04:00] Engaging employees and management[07:45] Differentiating your employee value proposition[11:30] Embracing a hybrid work environment[17:00] Supporting employee wellbeing[22:00] What it means to do the right thing as a business[27:30] Creating a psychologically safe space[33:00] Approaching the EU whistleblower directive[37:00] Developing processes collaboratively[41:00] Understanding the importance of compliance

How are you measuring your effectiveness in risk management?In this episode, Barbara Lustenberger, Head of Group Compliance at Infront Sports, shares how she and her team are tackling this challenge while adapting to a major legislation change.You'll also learn how Barbara balances the need for a holistic view of risk management while respecting the individual cultures she works with around the globe.

Business leaders need to have a place. One source of truth that's not overly complicated or a mashup of buzzwords and rhetoric. On Risky Business, that's what we aim to provide—a show built to help empower your people, that way when unexpected change occurs, the only thing left to do is the right thing.If disruptions teach us anything it's the increasing importance of compliance in order to face the relentless challenges we encounter every day. So how can we move away from ‘business as usual to business as it should be?For Season 2, we are back to demystify the word compliance, covering what you need to know from a community of people who have been in your shoes. While we recognize much has changed since we were last together and will continue to do so, the foundations of compliance have not.Join us as we explore the stories of brands who've been faced with those same relentless challenges and some who might still be figuring out what to do next.

How do you navigate the political aspects of compliance?Greg Brower, Chief Global Compliance Officer for Wynn Resorts, has held positions at the DOJ, the U.S. Government Publishing Office, and even the FBI. While not every role was strictly in compliance, Greg has a talent for drawing valuable lessons from challenging situations and applying them to risk mitigation.In this episode, Greg sits down with hosts Adam Kaiser and Jordan Feise to share some of the lessons he's learned from his experiences, and why a seemingly minor violation can have a tremendous impact. “Everything I've done before really informs, in some way, what I'm doing now.” As the conversation unfolds, Greg emphasizes the importance of developing relationships and learning the business. Along the way, you'll learn: Why the little things matterCompliance is not the missionWhy building relationships is key

How can tech innovations and transparency help you build a better business?Justin Dillon, Corporate Counsel at Red Hat, parlayed a background in white-collar crime investigation to a compliance career in software. At Red Hat, he enjoys an “architecture” role, building their compliance program from the ground up. In this episode, Justin sits down with hosts Adam Kaiser and Jordan Feise to share his journey and insights on compliance technology, transparency, and the human factor as it relates to both. “Risk is created not only by organizational behavior but by human choices.” As compliance efforts escalate globally, the competitive advantage goes to ethical and trustworthy businesses.In this episode, you'll learn:How transparency is a competitive advantageWhy the human element will always be neededWhy “tone at the top” matters

How can you successfully deploy a compliance program during a global crisis?After starting her career as a chartered accountant in South Africa, Ansie Delport, Head of Compliance Operations at Rolls-Royce, took the long and unconventional route to compliance.In this episode, she sits down with hosts Adam Kaiser and Jordan Feise to share her story and how she learned to escape old ideas while developing a program at Rolls-Royce.In this episode, you'll learn:Don't make assumptions about your careerThe importance of trusting your judgmentHow to make technology an asset

How should compliance teams handle working with a monitor due to FCPA violations?Most compliance practitioners dread working with an external monitor, but Catherine Razzano, Vice President and Chief Compliance Officer at Panasonic Avionics Corporation, was able to turn it into a mutually-beneficial, positive experience.Catherine earned the nickname “the Queen of Compliance” for her enthusiasm and work on high-profile issues and helping companies rebuild their compliance programs after being investigated.In this episode, Catherine sits down with hosts Adam Kaiser and Jordan Feise to share her story and the lessons she's learned working in a highly-regulated industry.In this episode, you'll learn:Compliance is more than risk-avoidanceThe importance of building relationships in other departmentsWhy ethics and compliance is about asking the right questions

How can compliance teams overcome internal politics to achieve compliance success throughout the organization? Management can be either an advocate or an adversary to compliance. For Tomell Ceasar, Head of Ethics and Compliance at Careem, the key is finding allies in your organization who will advocate for the importance of compliance.Tomell's greatest challenge came while working for a company under a Deferred Prosecution Agreement. Ultimately, it led to one of his proudest accomplishments and is a great place for aspiring compliance practitioners to start. In this episode, Tomell sits down with hosts Adam Kaiser and Jordan Feise to share his story and lessons learned from his wide-variety of global experience as a compliance practitioner.In this episode, you'll learn:The importance of identifying allies across the organizationWhy compliance should not report to the legal departmentWhy the code of conduct doesn't create ethical behavior

How can compliance teams going through a merger or acquisition ensure the process goes smoothly?Unlike several of our guests, Stacey Hanna, General Counsel on Ethics and Compliance at Lonza, did not start her legal career in litigation. Rather, Stacey began her career in mergers and acquisitions.Before starting her first compliance role, she found herself involved in an investigation that could have drastically changed the path of the company. In this episode, Stacey sits down with hosts Adam Kaiser and Jordan Feise to share what she did next, and how that experience shaped her career as a compliance professional.In this episode, you'll learn:Compliance is more than fighting firesRisk mitigation drives business outcomes“Best practices” aren't always the best

After starting her career in criminal defense, Valerie Charles transitioned in-house and discovered a passion for preventative criminal law, or as she calls it, the “sexy” side of compliance.What's not sexy is discovering a massive compliance risk just days before a multi-million dollar transaction is completed. That's the situation Valerie found herself in when a partner sent a voluntary disclosure to a government agency that implicated Valerie's client. In this episode, Valerie sits down with hosts Adam Kaiser and Jordan Feise to share what she did next, and how working through situations like this one have led to the proudest moments of her career. In this episode, you'll learn why:Proactive compliance requires creativity.You shouldn't fear data.Risk management is no longer just regulatory.

In this episode, hosts Adam Kaiser and Jordan Feise sit down with Andria Kelly, Director of Ethics and Compliance, Anti-Corruption, and Investigations at Starbucks. Andria's career began as a lawyer in a medium-sized firm, but she found her passion for compliance when she joined the investigations department at Microsoft and shifted her focus to prevention. In this episode, you'll hear how Andria has responded to the changes to risk management brought on by the pandemic, along with her proudest moment as a compliance professional.

In this episode, Alan Gibson, Assistant General Counsel of Compliance and Ethics for Microsoft, joins hosts Adam Kaiser and Jordan Feise.Alan's career began in business, where he started and ran an international sales company before pursuing a law degree. After joining Microsoft, he found himself developing and implementing a program to analyze compliance data, despite having no experience in data or analytics.As the conversation unfolds, you'll hear how Alan tackled this unexpected challenge, and how the digital transformation can give you a comprehensive view of your compliance risk.In this episode, you'll learn:How to start small The importance of an in-depth understanding of the problem you are trying to manageWhy speaking the language of ‘business' impacts success

As a compliance practitioner, it often feels like you're on an island thinking through the worst-case scenarios for your organization. Risky Business is an original show from GAN Integrity where compliance practitioners come to connect, engage, and learn from each other's “Oh shit” moments. It's real, it's unfiltered, and it's created to empower your career.