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Want to know the secret to increasing your value by 50 percent? Mastering the art of public speaking and communication. In this episode of How to Sell More, host Mark Drager and speaking skills coach & Hall of Fame professional speaker, Joel Weldon, discuss how your communication skills can make or break your sales. In Episode 109, you'll learn: ✅ The most costly communication mistake: focusing on "I" instead of "you" in your messaging ✅ How to use the "ping pong effect" to balance personal stories with audience engagement ✅ Why getting honest feedback is crucial for improvement as a communicator ✅ Joel Weldon's personal journey from being called "the worst speaker ever" to becoming a hall of fame professional speaker ✅ How to prepare your audience for your unique speaking style to increase their receptiveness ✅ Practical ways to improve your speaking skills through practice, recording yourself, and analyzing "game tape" ✅ The challenge most speakers face: knowing too much about their subject and needing to simplify ✅ The single most important element of a great presentation: focusing on results and the audience taking action, turning them to customers Meet today's guest: With over 3,000 speaking engagements worldwide and over 10,000 personally coached speakers, Joel's impact on the communication landscape as a renowned public speaker and coach is unmatched. His "Ultimate Speaking System" is the gold standard for delivering messages with clarity and power. Ready to learn how to master public speaking and communication so you can sell more? Listen to the full episode now!
About Susannah Robinson:Susannah Robinson is the President and Founder of Partnership for Talent LLC, a consulting firm supporting small and mid-sized organizations with strategic human resources and organizational design. In her practice, Ms. Robinson serves as a fractional HR leader, working with multiple companies to implement best practices and drive business objectives through HR solutions. She has over 20 years of experience in HR leadership roles across global organizations and mid-sized nonprofits. Ms. Robinson is also an adjunct professor at Northeastern University, teaching master's level Organizational Design. She holds a degree in Chemistry and Management from Marietta College, an MBA from Northeastern University, an advanced certificate in Strategic Human Resource Management from Cornell University, and an SPHR certification. In this episode, Dean Newlund and Susannah Robinson discuss:Rethinking organizational design beyond org chartsAligning jobs, structure, and practices with strategyHiring for competencies instead of loyaltyUsing AI to streamline HR and job designDriving change through small, intentional actions Key Takeaways:Organizational design is most effective when leaders integrate job roles, structural elements, and employee practices in alignment with the company's goals, values, and strategy.Rather than reacting habitually to personnel changes or market shifts, leaders should pause to ask if a better structural solution exists before simply filling a vacancy.Designing from a future state—by clarifying strategic objectives and desired outcomes—enables organizations to build more adaptive and purpose-driven structures.Culture becomes a product of intentional organizational choices, where structure, roles, and workflows reinforce the mission and create alignment across all levels. "Whatever design you put in place, in totality, needs to align with the purpose of the organization, the mission, the values, the strategy, the objectives.” — Susannah Robinson Connect with Susannah Robinson: Website: https://www.partnershipfortalent.com/Book: Beyond the Boxes and Lines: ARE YOU READY for the NEXT STEP? Transforming Business Results Through Organizational Design: https://www.amazon.com/Beyond-Boxes-Lines-Transforming-Organizational/dp/1950336921LinkedIn: https://www.linkedin.com/in/susannah-robinson-ba7a581a/ See Dean's TedTalk “Why Business Needs Intuition” here: https://www.youtube.com/watch?v=EEq9IYvgV7I Connect with Dean:YouTube: https://www.youtube.com/channel/UCgqRK8GC8jBIFYPmECUCMkwWebsite: https://www.mfileadership.com/The Mission Statement E-Newsletter: https://www.mfileadership.com/blog/LinkedIn: https://www.linkedin.com/in/deannewlund/X (Twitter): https://twitter.com/deannewlundFacebook: https://www.facebook.com/MissionFacilitators/Email: dean.newlund@mfileadership.comPhone: 1-800-926-7370 Show notes by Podcastologist: Hanz Jimuel AlvarezAudio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.
Artificial intelligence is revolutionizing customer experience—but are businesses applying it with care? In this compelling episode, CX expert Jeannie Walters sits down with Ovetta Sampson, an AI design leader with a decade of experience at IDEO and Google, to explore how companies can harness AI without compromising trust. Ovetta challenges common assumptions with a powerful statement: “AI is neither artificial nor intelligent.” From chatbots that fabricate policies to biased algorithms in loan approvals, she shares eye-opening examples of how AI can go wrong—and what to do about it. Learn why AI needs continuous testing, feedback loops, and what Ovetta calls “Mike Tyson proofing” to avoid delivering broken experiences. She also offers a practical framework for implementation: focus AI efforts on your most frustrating customer touchpoints, not just where it's easy. Looking to use AI more effectively in your organization? Ovetta is offering listeners an exclusive discount on to our listeners. Start building smarter, safer customer experiences. Use the coupon code "experience" for a 50% discount on one of the following: 1 hour coaching session ($300 regular price)1 hour AI Risk Assessment session ($300 regular price)90-minute CEO lunch ($1500 regular price)Coupon Code is: experienceRedeem at www.rightainow.com/appointmentsAbout Ovetta Sampson:Named one of the Top 15 People in Enterprise Artificial Intelligence by Business Insider in 2023, Ovetta Sampson is a tech industry leader who has worked with multiple technologies to help solve some of the biggest problems facing multiple industries. Leading engineers, designers and researchers, at top companies such as Microsoft, IDEO and Capital One, Ovetta has been designing and developing machine learning, artificial intelligence and enterprise software solutions for more than a decade. She left her last job as Director AI and Compute Enablement at Google to found Right AI, a consultancy that helps organizations and businesses minimize the human engagement risks when implementing AI.Follow Ovetta on...LinkedIn: https://www.linkedin.com/in/ovettasampson/Articles Mentioned:A Contact Center Chatbot Invents Company Policies, Now Customers Want Out (CX Today)When Algorithms Deny Loans: The Fraught Fight to Purge Bias from AI (IoT For All)Singapore Airlines Elevates Customer Experience With $45 Million Investment In Changi Airport (Breaking Travel News)Resources Mentioned:Experience Investigators -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
This episode is for the female entrepreneurs who know they have a HUGE potential, are so passionate about what they do but their results don't really match this right now...
Customer experience leadership is not just about gathering insights—it's about securing genuine organizational buy-in. In this special episode of the Experience Action podcast, our host Jeannie Walters sits down with Sasha Fard, Country Lead for Customer Experience Management at Capital One Canada, to reveal the often-overlooked secret to successful CX implementation.Speaking from the bustling Medallia Experience 2025 event in Las Vegas, Fard dismantles the common misconception that actionable Voice of Customer data alone drives change. The real challenge? Getting cross-functional leaders to not just review customer feedback but commit to acting on it.What makes this conversation particularly valuable is Fard's practical approach to change management. Following ADKAR principles (Awareness, Desire, Knowledge, Ability, Reinforcement), he demonstrates how CX professionals must transform themselves into skilled salespeople for their initiatives. "You need to be a good salesperson too," Fard advises, "because you're selling an idea, you're selling an approach." This means understanding stakeholder objectives, speaking their language, and showing how CX directly supports their goals—not overwhelming them with metrics and industry jargon.The most compelling takeaway? Start small, demonstrate value, and scale gradually. By securing incremental commitments rather than demanding wholesale change, CX leaders can build the credibility needed to expand their influence. This approach earned Capital One the Global CXPA Impact Award, recognizing their success in driving tangible business outcomes through customer experience initiatives. Ready to transform how you approach CX leadership?Follow Sasha Fard on LinkedIn: https://www.linkedin.com/in/sashafard/Resources Mentioned:Medallia Experience -- https://www.medallia.com/experience/Experience Investigators -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Simon Robinson is one of the pioneers of customer experience, having co-authored the world's first article on customer experience strategy in 1995. In the 1990s, he served as the business development manager responsible for smartphones at British Telecom (BT Cellnet/O2) and was a co-founder of Genie Internet, one of the UK's first startup unicorns developed inside BT Group. He is the Worldwide CEO of Holonomics, an international keynote speaker, and a bestselling author, including Designing Customer Experiences with Soul: How to Build Products, Services, and Brands that People Genuinely Love (2024).In today's episode of Smashing the Plateau, you will learn how to redefine customer experience by integrating the concept of 'soul' into customer interactions.Simon and I discuss:The definition of customer experience and its key components [00:02:09]Common misconceptions organizations have about customer experience [00:03:23]The importance of understanding customer experience history [00:05:00]How to align departments for improved customer experience [00:06:56]The evolution of customer experience from human-computer interaction [00:08:02]The impact of AI and digital interactions on customer experience [00:10:52]The shift towards a more humanized approach to business [00:11:56]The role of community in building effective customer experiences [00:24:04]Learn more about Simon at:Medium: https://medium.com/@srerobinsonAmazon: https://a.co/d/0jeQgFOInstagram: https://www.instagram.com/srerobinson1/Thank you to our sponsor:The Smashing the Plateau Community Subscribe now for exclusive insights featuring curated, brief strategy tips– unlocking your path to success is just one click away!
Send us a textKendra talks imperfect marketing with Samuel Winderö, Marketing Director at a global software company based in Sweden. With experience spanning from banking to running his own agency for eight years, Samuel brings unique insights on aligning marketing strategies with business objectives.Topics covered in today's conversation include:How to align marketing team goals with broader business objectivesUnderstanding the fundamental importance of knowing your customers at multiple levelsIdentifying different buying centers within customer segmentsMeasuring marketing's impact on the bottom lineBuilding cross-departmental collaboration to prevent marketing from being the first to blameCreating a shared vision for how marketing teams should functionConnect with Samuel WinderoLInkedIn: https://www.linkedin.com/in/samuwelii/Are You Ready to Elevate Your Marketing Strategy?Marketing is anything but a perfect science, but understanding your customers, aligning with business goals, and measuring impact can set you up for success.Enjoyed this episode? Don't forget to subscribe Looking to leverage AI? Want better results? Want to think about what you want to leverage?Check and see how I am using it for FREE on YouTube. From "Holy cow, it can do that?" to "Wait, how does this work again?" – I've got all your AI curiosities covered. It's the perfect after-podcast snack for your tech-hungry brain. Watch here
It's time for another CX Pulse Check to discuss current events and innovations in CX. In this illuminating conversation with Enrique Rubio, Founder at Hacking HR and Head of Global Community at Transform, and our host Jeannie Walters, we uncover how innovative organizations are finally bridging this gap through strategic use of data and technology.Fresh from their encounters at Qualtrics' X4 conference, Enrique and Jeannie explore how our experiences as consumers now directly shape our expectations as employees. They examine Apple's $500 billion US investment through this lens, discussing not just the business implications but what it means for talent development and organizational design. The conversation turns to Ford's data-driven approach to employee experience, revealing how established companies with strong legacies can use analytics to understand workforce needs around career development and digital readiness. Perhaps most provocatively, they challenge prevailing wisdom about remote work.Discover how connecting the dots between customer and employee experience can create competitive advantage where expectations are constantly evolving.About Enrique Rubio:Enrique is an HR, Tech and Future of Work expert, keynote speaker and founder of global communities. Enrique is currently an advisor to the community he built, Hacking HR, a global learning community operating at the intersection of future of work, technology, business and organizations, with thousands of members of all over the world; and the Head of Global Community at Transform, building a global community of local chapters covering every major city and region in the world. Enrique is one of the top 100 HR global influencers. He was the founder and CEO at Management Consultants, a firmed specialized in Human Resources in Venezuela. Before Management Consultants, Enrique worked in the telecommunications sector as a Senior Project Engineer for Telefonica and several other companies in the early to mid-2000s. Enrique is a guest author in several blogs about innovation, management and human resources. Most recently Enrique worked as an advisor to the Chief Human Resources Officer at the Inter-American Development Bank. Enrique frequently speaks about topics ranging from DEIB, future of work, HR strategy, employee experience, technology, among others. Additionally, Enrique designs hundreds of learning programs for the HR community in the form of events and short-term programs. Enrique is a Fulbright Scholar, and Electronic Engineer with an Executive Master's in Public Administration from Maxwell School at Syracuse University.Follow Enrique on...LinkedIn: https://www.linkedin.com/in/rubioenrique/ Articles Mentioned:Apple's $500 billion U.S. investment: What HR leaders need to know (HR Executive)Ford's data-driven approach to Employee Experience (Diginomica)Resources Mentioned:Experience Investigators -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Ursula Connolly is the founder and Managing Director of People Skills Business. She has more than 30 years experience in developing and motivating individuals and companies to achieve successful results. In this podcast, Ursula tells our listeners about how she works with internationally respected organisations to help them align the development of their employees with their brand and strategic business objectives. She describes how her main focus is to help organisations engage and develop their people so that they in turn deliver great customer service and achieve desired business results. In 2004, Ursula established People Skills Business. People Skills Business partners with companies in the hospitality, tourism and leisure industry who are passionate about equipping and enabling their people to deliver great work and exceptional service to customers. Their mission is to put learning at the heart of the business by providing bespoke leadership and executive coaching programmes that are easily accessible to all and encourage a culture of continuous learning. Ursula comments on what makes a great hospitality leader, the role of women in the current hospitatliy field, the challenges facing hospitality in the future and how businesses can attract and retain young people by providing more learning and development and not shying away from hard truths. Ursula has led multi-cultural teams and managed large-scale projects across Europe, Middle East, Asia and North America. Her breadth of knowledge of Human Resources and the international service industry make her well equipped to work with senior management to help them recognise and solve key business issues. She has been recognised and won awards for her work with Maybourne Hotel Group, Mandarin Oriental Hotel Group and InterContinental Hotel Group from Personnel Today and World of Learning Awards. Ursula has a Masters in Human Resource Strategy from London Metropolitan University, a Diploma in Hotel Management and Business from Technological University Dublin and is a qualified Time to Think Coach. She is also highly experienced as a programme manager, designer, facilitator and presenter. To learn more about People Skills Business click here: https://www.peopleskillsbusiness.com and here: https://vimeo.com/739985876
How to Quit Your Job: A Mom's Guide to Creating a Life and Business You Love
Have you ever caught yourself asking, "What's wrong with me?" or "Why isn't this working?" after a business setback?In this episode, I reveal the invisible force that's either driving top entrepreneurs forward or keeping others trapped in frustration. I share my POWER question method – a practical framework for transforming any business obstacle into your next breakthrough. By the end, you'll understand why we default to disempowering questions and exactly how to rewire this pattern with an easy-to-use system that changes how you approach every challenge and setback.For more information, transcript, and show notes, click here: jenna.coach/46Join me for a free strategy session by clicking here: https://mom.jenna.coach/applyYou're invited to join us every 2nd Thursday for my free Mom Entrepreneurs Circle. Sign up here: https://mom.jenna.coach/circleKeep up with me on LinkedIn here: https://www.linkedin.com/in/jenna-rykiel and Instagram here: https://www.instagram.com/jrykiel3If you enjoy the show, please follow, rate, review, and share the podcast! Your support helps the show reach moms just like you who are ready to quit their 9-to-5 in pursuit of a life and business they love. Click here for instructions on how to leave a review: https://jenna.coach/podcast/podcastlaunch
47% of marketers say improving brand awareness is a top priority this year—but how do you actually stand out in a sea of content? In this episode, we dive into how marketers can turn TikTok trends into real business outcomes.Join Ankita Mehta Shodhan, Product Marketing Lead at TikTok, and Kristina Knut, Creative Program Manager at Supermetrics, as they break down what makes a trend on TikTok—from niche nano trends to viral macro moments. You'll learn how to spot trends with real potential, analyze TikTok performance data, and boost your brand's visibility and engagement on one of the world's fastest-growing platforms.
The magic of attending a truly exceptional event stays with us long after we've returned home. What makes some events so memorable while others fade quickly from memory? In this episode, we tackle a listener question about customer experience best practices for event planners seeking to create standout experiences.Drawing from her extensive experience as both keynote speaker and attendee, Jeannie walks through practical recommendations that can elevate any event, regardless of size or budget. We start with seemingly small touches that make significant impacts - from double-sided name tags that don't flip around to clear wayfinding that helps attendees navigate unfamiliar venues confidently. These foundational elements create a sense of care and competence that permeates the entire experience.Beyond logistics, we explore how thoughtful programming, personalized communications, and intentionally curated networking opportunities build meaningful connections between participants. We emphasize the importance of inclusivity through accessibility accommodations, dietary options, and creating sensory-friendly spaces where introverts and others can recharge. Looking toward the future, we imagine how artificial intelligence might transform events through personalized agendas while preserving space for those serendipitous hallway conversations that often become highlights of in-person gatherings.Have you experienced an event that completely exceeded your expectations? Or perhaps you're planning one yourself? Want to create an unforgettable event experience? Let's make it happen! Jeannie Walters brings real-world customer experience insights, engaging storytelling, and actionable strategies to help your audience think differently about CX. Whether it's a keynote, workshop, or panel discussion, we'd love to help make your event stand out. Visit ExperienceInvestigators.com to learn more and to book Jeannie for your next event!Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Healthcare and customer experience have more in common than you might think. Brian Carlson, VP of Patient Experience at Vanderbilt University Medical Center, joins Jeannie Walters for a CX Pulse Check to explore these fascinating parallels that are reshaping how we think about caring for patients.In this episode, they discuss:A patient satisfaction scoring storyline that provoked strong reactions on HBO's new medical drama "The Pit"Lush's bold decision to abandon social media platforms, discovering surprising connections to how healthcare has traditionally built communitiesModern healthcare designs that must consider patients, families, staff, and operational functionality simultaneouslyDespite the challenges facing healthcare, Brian's powerful reminder resonates throughout our conversation: "We do far more right than we do wrong." Healthcare professionals perform life-saving, transformative work every day, often in difficult circumstances. The evolution of patient experience isn't about criticizing what's wrong but enhancing the incredible care already happening.Ready to bridge customer and patient experience in your organization? Connect with Brian on LinkedIn to follow his insights, and explore our resources at experienceinvestigators.com to support your experience journey.About Brian Carlson:Brian Carlson has over 20 years of experience in large academic health systems and private group practices. He is currently the Vice President of Patient Experience at Vanderbilt University Medical Center (VUMC) (http://www.vanderbilthealth.org), where he has significantly improved patient experience and operational efficiency since 2007.Brian has a proven track record of driving financial and operational success. At VUMC, he enhanced the patient experience percentile rank and developed programs to boost workforce culture and patient engagement. Previously, he served as CEO/COO of Olean Medical Group and Practice Manager for Obstetrics & Gynecology at Northwestern Medical Faculty Foundation.He holds dual master's degrees in Health Services Administration and Business Administration from Xavier University and a Bachelor of Arts in Psychology from Wittenberg University.Follow Brian on...LinkedIn: https://www.linkedin.com/in/brianrcarlson-nashvilleArticles Mentioned:Press Ganey CMO on 'The Pitt': Doctor Report Cards Are Really About Systems (Newsweek) -- https://www.newsweek.com/press-ganey-cmo-pitt-doctor-report-cards-are-really-about-systems-2029009What Lush learned from three years of being mostly offline (Marketing Brew) -- https://www.marketingbrew.com/stories/2025/02/24/lush-anti-social-media-strategyAI-driven research uncovers how physician media choice shapes online patient experience (Nevada Today) -- https://www.unr.edu/nevada-today/news/2025/ai-physician-communicationResources Mentioned:Take the CXI Compass™ assessment -- http://cxicompass.comExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
What job are you giving your business?
Today, we are joined by Dr. Jim Kirkpatrick.Dr. Jim Kirkpatrick is the senior consultant for Kirkpatrick Partners. He is a visionary and an expert in training evaluation and the creator of the New World Kirkpatrick Model. Using his 15 years of experience in the corporate world, including eight years as a training manager, Jim trains and consults for corporate, government, military and humanitarian organizations around the world. He is passionate about assisting learning professionals in redefining themselves as strategic business partners to become a viable force in the workplace. Jim delivers lively keynote addresses and conducts workshops on topics including maximizing business results, creating powerful training and evaluation strategies, building and leveraging business partnerships and increasing the transfer of learning to on-the-job behaviors. Jim co-authored three books with his father, Don Kirkpatrick, who is credited with creating the Kirkpatrick Model. He also has written four books with Wendy Kirkpatrick, including Kirkpatrick's Four Levels of Training Evaluation and Training on Trial. Jim and Wendy also served as the subject matter experts for the United States Office of Personnel Management's Training Evaluation Field Guide: Demonstrating the Value of Training at Every Level.In this episode, we explore the difference between the usefulness and credibility of training programs. Dr. Jim Kirkpatrick emphasizes the importance of aligning training results with desired business outcomes and the critical need for collaboration with senior leaders and line managers. Discover key strategies for keeping training relevant and engaging, how observation and relationships influence its impact, and the essential role of blended evaluation methods.Dr. Jim Kirkpatrick's LinkedIn: https://www.linkedin.com/in/jamesdonaldkirkpatrick/ -Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction(01:20) Technique: Usefulness vs. Credibility in Training(03:58) Technique: Starting with Desired Results(07:42) Tip: The Importance of Reinforcement in Training(12:07) Tip: Effective Training Evaluation Strategies(20:08) Tool: Outputs vs. Outcomes: Measuring Training Success(21:53) Tip: Advice for Training Professionals(23:25) Conclusion
It's time for another CX Pulse Check. We're thrilled to have Dr. Amy Climer, a leading expert in creativity and innovation, sharing her insights. Together, we explore tech advancements that are transforming customer experiences and creating new challenges. We look at how we can navigate the fine line between innovation and distraction as technology evolves, offering a fresh perspective on capturing consumer attention amidst fragmented media consumption. We also delve into the intricacies of consumer data privacy, considering AI as a tool for empowering consumers to manage their data. Tune in for a thought-provoking exploration of the trends redefining commerce and community today.About Dr. Amy Climer:Dr. Amy Climer is a speaker, trainer, and coach who teaches teams how to innovate on demand. She developed the Deliberate Creative™ Team Scale to help teams understand how to increase their creativity. She hosts The Deliberate Creative™ podcast and she is the designer of Climer Cards, a creativity and teambuilding tool. Amy has a Ph.D. in Leadership and Change.Check out Amy's new book, Deliberate Creative Teams, at https://climerconsulting.com/book/.Follow Amy on...Facebook: https://www.facebook.com/climerconsulting LinkedIn: https://www.linkedin.com/in/amyclimer/ X/Twitter: https://twitter.com/amyclimer Instagram: https://www.instagram.com/amyclimer/ Articles Mentioned:Turning Screen Time Into Seamless, Personalized Shopping: The Future of in-Car Commerce (PYMNTS) -- https://www.pymnts.com/connectedeconomy/2025/turning-screen-time-into-seamless-personalized-shopping-the-future-of-in-car-commerce/Your Next Apartment Rental May Also Be a Marketing Campaign (The Wall Street Journal) -- https://www.wsj.com/articles/your-next-apartment-rental-may-also-be-a-marketing-campaign-cdfa339fConsumer Loyalty 2025: Why Data Transparency Matters More Than Discounts (Ad Age) -- https://adage.com/article/opinion/consumer-loyalty-2025-why-data-transparency-matters-more-discounts/2599816Resources Mentioned:Take the CXI® Compass assessment -- CXICompass.comExperience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
For additional resources for #eventprofs visit www.productionvaluematters.com Matthew's back for The AV Advisor! Today he breaks down the four essential output categories that every event should measure: sentiment, data, business objectives, and content. He explains why focusing on results rather than processes is crucial for event success, and provides practical methods for measuring each output category.
Today, we are joined by Dr. Jim Kirkpatrick.Dr. Jim Kirkpatrick is the senior consultant for Kirkpatrick Partners. He is a visionary and an expert in training evaluation and the creator of the New World Kirkpatrick Model. Using his 15 years of experience in the corporate world, including eight years as a training manager, Jim trains and consults for corporate, government, military and humanitarian organizations around the world. He is passionate about assisting learning professionals in redefining themselves as strategic business partners to become a viable force in the workplace. Jim delivers lively keynote addresses and conducts workshops on topics including maximizing business results, creating powerful training and evaluation strategies, building and leveraging business partnerships and increasing the transfer of learning to on-the-job behaviors. Jim co-authored three books with his father, Don Kirkpatrick, who is credited with creating the Kirkpatrick Model. He also has written four books with Wendy Kirkpatrick, including Kirkpatrick's Four Levels of Training Evaluation and Training on Trial. Jim and Wendy also served as the subject matter experts for the United States Office of Personnel Management's Training Evaluation Field Guide: Demonstrating the Value of Training at Every Level.In this episode, we explore the significant changes and evolutions in training and learning and development over the past few decades.Key topics include:• The impact of AI• Learner preferences• Workplace trainingGain insights from Dr. Jim Kirkpatrick about the Kirkpatrick Model and how to understand targeted outcomes, reinforce critical behaviors, and apply effective evaluation methods so organizations can enhance their training programs for better performance and success.Dr. Jim Kirkpatrick's LinkedIn: https://www.linkedin.com/in/jamesdonaldkirkpatrick/ -Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction (01:19) Evolution of Training and L&D(03:15) Challenges and Achievements in Demonstrating Training Value(06:28) Tool: Targeted Outcomes (Level 4)(13:02) Tool: Applying Training on the Job (Level 3)(21:38) Tool: Acquiring Knowledge, Skills, and Attitude (Level 2)(25:57) Tool: Measuring Training Satisfaction (Level 1)(28:02) Conclusion
What if your commoditized product could command premium pricing and cultivate a loyal customer community? That's exactly what we explore in this episode, as we unlock the secrets of customer experience (CX) as a transformative strategy, even for products as seemingly interchangeable as sugar and coffee beans. We highlight the pivotal role of CX in brand differentiation and perceived value enhancement. With compelling examples, we demonstrate how companies can leverage CX to stand out and thrive.Join Jeannie Walters as we unpack real-world success stories and provide actionable insights for turning commoditized products into beloved brands. From the power of word-of-mouth referrals to creating standout experiences, we delve into how strategic CX investments can lead to remarkable growth and customer loyalty. Whether you're selling coffee beans or outdoor gear, this episode offers valuable lessons on how to elevate your brand through the full spectrum of customer experience.Resources Mentioned:Take the CXI® Compass assessment -- CXICompass.comExperience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Are you making do or settling for less than you want/need in any aspect of life? Maybe it's time to get really honest with yourself and go ALL IN to make the most of this one chance at life?Join The High Vibe Tribe Monthly Membership NOW:A Mindset & Manifesting Community for High Achieving Heart and Soul Centred Women.https://amandastjohn.lpages.co/high-vibe-tribe-monthly-womens-membership/WORK WITH AMANDA:**1:1 COACHING - Transformational support to achieve a business or personal goalBook in for 1:1 Coaching - https://amandastjohn.lpages.co/transformational-11-coaching/VIP BUSINESS DAY - Belfast, 16th FebruaryA day of Mindset, Manifesting and Marketing to ELEVATE your Business Results and GrowthDay or overnight options available. Email to book - acreatedlifecoach@gmail.comWEEKEND RETREAT 2025 - Glenariffe, Co.Antrim April & September - now taking deposits to secure your space see the link below:https://amandastjohn.lpages.co/reset-reconnect-revive-3-day-womens-wellness-empowerment-retreat-copy/Other ways of WORKING with Me:https://linktr.ee/acreatedlife_coachAmanda St John/A Created Life is a professional Singer-Songwriter, Music Mentor, Motivational Coach & TEDx Speaker from Ireland. She has coached/mentored for over 15 years as well as having a successful music career with 2 albums, UK/Irish & USA tours, worldwide airplay (including BBC Radio 6 and RTE Radio 1) and she even sang for the US President in Washington DC. But she only committed to her music career in her mid 30's after a near death experience in a car accident inspired her to reassess her life and finally follow her dreams.Connect with Amanda:Instagram - https://www.instagram.com/acreatedlife_coachFacebook - https://www.facebook.com/profile.php?id=100076151084578Email: acreatedlifecoach@gmail.com Hosted on Acast. See acast.com/privacy for more information.
Do you feel like you truly belong? Like you are seen, heard and appreciated in relationships for you are unconditionally or do you feel like you have to mould yourself to fit in and be accepted?This is a BIG conversation with Journal Prompts to help you understand your feelings and needs regarding your own authenticity and belonging.Join The High Vibe Tribe Monthly Membership NOW:A Mindset & Manifesting Community for High Achieving Heart and Soul Centred Women.https://amandastjohn.lpages.co/high-vibe-tribe-monthly-womens-membership/WORK WITH AMANDA:**1:1 COACHING - Transformational support to achieve a business or personal goalBook in for 1:1 Coaching - https://amandastjohn.lpages.co/transformational-11-coaching/VIP BUSINESS DAY - Belfast, 16th FebruaryA day of Mindset, Manifesting and Marketing to ELEVATE your Business Results and GrowthDay or overnight options available. Email to book - acreatedlifecoach@gmail.comWEEKEND RETREAT 2025 - Glenariffe, Co.Antrim April & September - now taking deposits to secure your space see the link below:https://amandastjohn.lpages.co/reset-reconnect-revive-3-day-womens-wellness-empowerment-retreat-copy/Other ways of WORKING with Me:https://linktr.ee/acreatedlife_coachAmanda St John/A Created Life is a professional Singer-Songwriter, Music Mentor, Motivational Coach & TEDx Speaker from Ireland. She has coached/mentored for over 15 years as well as having a successful music career with 2 albums, UK/Irish & USA tours, worldwide airplay (including BBC Radio 6 and RTE Radio 1) and she even sang for the US President in Washington DC. But she only committed to her music career in her mid 30's after a near death experience in a car accident inspired her to reassess her life and finally follow her dreams.Connect with Amanda:Instagram - https://www.instagram.com/acreatedlife_coachFacebook - https://www.facebook.com/profile.php?id=100076151084578Email: acreatedlifecoach@gmail.com Hosted on Acast. See acast.com/privacy for more information.
It's time for the first CX Pulse Check of 2025. Special guest co-host Andrew Carothers, CCXP, joins Jeannie Walters to discuss the evolving landscape of customer experience in 2025, highlighting innovative strategies by companies like AT&T and Samsung alongside challenges posed by automation, as seen in the Waymo incident. The discussion emphasizes the need for empathy, proactive engagement, and a comprehensive understanding of customer journeys to foster loyalty in a competitive market. Through fascinating examples and anecdotes, they highlight how blending digital tools with the human touch is crucial in orchestrating a seamless and superior customer experience.About Andrew Carothers, CCXP:Andrew Carothers, CCXP, is a Customer Experience executive known for developing innovative CX strategies that grow revenue, increase renewal rates, and expedite customer adoption. A founding member of Cisco System's CX function, he helped build the function with a focus on digital experience and partners. He's a 12-time International Customer Experience award winner, frequently writes and speaks on CX topics, and co-authored The Publicity Handbook (McGraw Hill), a Fortune Book Club selection. He currently serves as a member of the Board of Advisors for the University of San Francisco's School of Management Strategic Artificial Intelligence program and as a judge for US and international CX competitions.Follow Andrew on...LinkedIn: https://www.linkedin.com/in/andrew-carothers/Articles Mentioned:AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times (Gizmodo) -- https://gizmodo.com/att-says-it-will-now-credit-you-for-outages-and-long-customer-service-wait-times-2000547491Samsung's smart fridges will use AI to suggest groceries to buy on Instacart (The Verge) -- https://www.theverge.com/2025/1/2/24334411/samsung-instacart-smart-fridge-partnershipLA man nearly misses flight as self-driving Waymo taxi drives around parking lot in circles (CBS News) -- https://www.cbsnews.com/losangeles/news/la-man-nearly-misses-flight-as-self-driving-waymo-taxi-drives-around-parking-lot-in-circles/Resources Mentioned:Take the CXI® Compass assessment -- CXICompass.comExperience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
If you have reached a crossroads in life, are starting again or want some level of transformation this episode shows some useful tools that will help you along the way.Join The High Vibe Tribe Membership NOW:https://amandastjohn.lpages.co/high-vibe-tribe-monthly-womens-membership/WORK WITH AMANDA:**1:1 COACHING - Transformational support to achieve a business or personal goalBook in for 1:1 Coaching - https://amandastjohn.lpages.co/transformational-11-coaching/Vision Board Workshop - Belfast 19th Januaryhttps://www.eventbrite.co.uk/e/vision-board-manifesting-workshop-belfast-tickets-1108115897479?VIP BUSINESS DAY - Belfast, 16th FebruaryA day of Mindset, Manifesting and Marketing to ELEVATE your Business Results and GrowthDay or overnight options available. Email to book - acreatedlifecoach@gmail.comWEEKEND RETREAT 2025 - Glenariffe, Co.Antrim April & September - now taking deposits to secure your space see the link below:https://amandastjohn.lpages.co/reset-reconnect-revive-3-day-womens-wellness-empowerment-retreat-copy/Other ways of WORKING with Me:https://linktr.ee/acreatedlife_coachAmanda St John/A Created Life is a professional Singer-Songwriter, Music Mentor, Motivational Coach & TEDx Speaker from Ireland. She has coached/mentored for over 15 years as well as having a successful music career with 2 albums, UK/Irish & USA tours, worldwide airplay (including BBC Radio 6 and RTE Radio 1) and she even sang for the US President in Washington DC. But she only committed to her music career in her mid 30's after a near death experience in a car accident inspired her to reassess her life and finally follow her dreams.Connect with Amanda:Instagram - https://www.instagram.com/acreatedlife_coachFacebook - https://www.facebook.com/profile.php?id=100076151084578Email: acreatedlifecoach@gmail.com Hosted on Acast. See acast.com/privacy for more information.
Ready to join us? Enrollment is open. Learn more here www.julieciardi.com/accelerator
If I was to make 2025 the best year EVER (and let's be honest that's what I intend to do) then here are the things that I would do.WORK WITH AMANDA:**1:1 COACHING - Transformational support to achieve a business or personal goalBook in for 1:1 Coaching - https://amandastjohn.lpages.co/transformational-11-coaching/Vision Board Workshop - Belfast 19th Januaryhttps://www.eventbrite.co.uk/e/vision-board-manifesting-workshop-belfast-tickets-1108115897479?VIP BUSINESS DAY - Belfast, 12th JanuaryA day of Mindset, Manifesting and Marketing to ELEVATE your Business Results and GrowthDay or overnight options available. Email to book - acreatedlifecoach@gmail.comWEEKEND RETREAT 2025 - Glenariffe, Co.Antrim April & September - now taking deposits to secure your space see the link below:https://amandastjohn.lpages.co/reset-reconnect-revive-3-day-womens-wellness-empowerment-retreat-copy/Other ways of WORKING with Me:https://linktr.ee/acreatedlife_coachAmanda St John/A Created Life is a professional Singer-Songwriter, Music Mentor, Motivational Coach & TEDx Speaker from Ireland. She has coached/mentored for over 15 years as well as having a successful music career with 2 albums, UK/Irish & USA tours, worldwide airplay (including BBC Radio 6 and RTE Radio 1) and she even sang for the US President in Washington DC. But she only committed to her music career in her mid 30's after a near death experience in a car accident inspired her to reassess her life and finally follow her dreams.Connect with Amanda:Instagram - https://www.instagram.com/acreatedlife_coachFacebook - https://www.facebook.com/profile.php?id=100076151084578Email: acreatedlifecoach@gmail.com Hosted on Acast. See acast.com/privacy for more information.
Use Step 2 Of The GROWING Process To Supersize Your Business! Results Now? Pop here every day for a dose of different business building perspective: https://facebook.com/supersizebusiness #supersizeyourbusiness #GROWINGprocess #resultsnow
Use Step 2 Of The GROWING Process To Supersize Your Business! Results Now? Pop here every day for a dose of different business building perspective: https://facebook.com/supersizebusiness #supersizeyourbusiness #GROWINGprocess #resultsnow
Use Step 2 Of The GROWING Process To Supersize Your Business! Results Now? Pop here every day for a dose of different business building perspective: https://facebook.com/supersizebusiness #supersizeyourbusiness #GROWINGprocess #resultsnow
Digital media can open doors for your business - no matter what type of business you have. But it's easier said than done. In this Quick Hit, you'll hear from Blake Pinsker and Torii Rowe. They're the Founder and Head of Acquisition, respectively, at DREAMLABS, a performance marketing agency specializing in media buying, ad creative, and strategic investment. Catch the full episode here.
THE EMBC NETWORK featuring: ihealthradio and worldwide podcasts
Change your How to WHAT with Robert Brown. Did you know that the law of attraction has been studied by psychologists, and research shows that positive thinking can actually lead to better outcomes in life and business? Robert Brown is a Business Manifestation Coach, a Mentor and Course Creator. When he's not driving 6 and 7 figure results as well as more fulfilment and happiness for C-suite executives, business professionals, and entrepreneurs, he's blessed with his amazing wife Sophia, 4 beautiful daughters and a son and enjoys going to the movies and long hikes in nature. Robert holds a BA from Morehouse College and is the founder of Let's Get IT! Coaching & Mentoring Inc. #SelfImprovement #PersonalGrowth #EntrepreneurLife #SuccessMindset #Motivational Body Transformation System! https://modere.io/NbOyU2 Mindset Manifestation Mastermind in Playa Del Carmen, Mexico https://wellnessmarketingltd.com/mindset-manifestation-mastermind/ To learn more about Rebecca… https://www.rebeccaelizabethwhitman.com/#home https://everydaywomantv.com/tv_shows/the-balanced-beautiful-and-abundant-show/ Business Coaching, Life Coach, Professional Growth, Executive Coaching, Business Results, Happiness Coaching, Motivation, Mentorship, C-Suite Coaching, Personal Development, Course Creation, Leadership Development, Entrepreneurship, Goal Setting, Work-Life Balance, Success Mindset, Manifestation Coach Channel(s): The Biz World Channel THE EMBC NETWORK THE PODCASTERS CHANNEL boxcast.tv Link: https://boxcast.tv/view/change-your-how-to-what-with-robert-brown-yrzgbwlh7bfna4z36jca
THE EMBC NETWORK featuring: ihealthradio and worldwide podcasts
Change your How to WHAT with Robert Brown. Did you know that the law of attraction has been studied by psychologists, and research shows that positive thinking can actually lead to better outcomes in life and business? Robert Brown is a Business Manifestation Coach, a Mentor and Course Creator. When he's not driving 6 and 7 figure results as well as more fulfilment and happiness for C-suite executives, business professionals, and entrepreneurs, he's blessed with his amazing wife Sophia, 4 beautiful daughters and a son and enjoys going to the movies and long hikes in nature. Robert holds a BA from Morehouse College and is the founder of Let's Get IT! Coaching & Mentoring Inc. #SelfImprovement #PersonalGrowth #EntrepreneurLife #SuccessMindset #Motivational Body Transformation System! https://modere.io/NbOyU2 Mindset Manifestation Mastermind in Playa Del Carmen, Mexico https://wellnessmarketingltd.com/mindset-manifestation-mastermind/ To learn more about Rebecca… https://www.rebeccaelizabethwhitman.com/#home https://everydaywomantv.com/tv_shows/the-balanced-beautiful-and-abundant-show/ Business Coaching, Life Coach, Professional Growth, Executive Coaching, Business Results, Happiness Coaching, Motivation, Mentorship, C-Suite Coaching, Personal Development, Course Creation, Leadership Development, Entrepreneurship, Goal Setting, Work-Life Balance, Success Mindset, Manifestation Coach Channel(s): The Biz World Channel THE EMBC NETWORK THE PODCASTERS CHANNEL boxcast.tv Link: https://boxcast.tv/view/change-your-how-to-what-with-robert-brown-yrzgbwlh7bfna4z36jca
Christmas can be a really busy, stressful time of the year with so many expectations, family and financial pressures.In this episode Amanda shares some tips on having a more intentional Christmas and focusing on how you want to FEEL rather than over doing it to the point of exhaustion.WORK WITH AMANDA:**1:1 COACHING - Transformational support to achieve a business or personal goalBook in for 1:1 Coaching - https://amandastjohn.lpages.co/transformational-11-coaching/VIP BUSINESS DAY - Belfast, 12th JanuaryA day of Mindset, Manifesting and Marketing to ELEVATE your Business Results and GrowthDay or overnight options available. Email to book - acreatedlifecoach@gmail.comWEEKEND RETREAT 2025 - Glenariffe, Co.Antrim April & September - now taking deposits to secure your space see the link below:https://amandastjohn.lpages.co/reset-reconnect-revive-3-day-womens-wellness-empowerment-retreat-copy/Amanda St John/A Created Life is a professional Singer-Songwriter, Music Mentor, Motivational Coach & TEDx Speaker from Ireland. She has coached/mentored for over 15 years as well as having a successful music career with 2 albums, UK/Irish & USA tours, worldwide airplay (including BBC Radio 6 and RTE Radio 1) and she even sang for the US President in Washington DC. But she only committed to her music career in her mid 30's after a near death experience in a car accident inspired her to reassess her life and finally follow her dreams.Connect with Amanda:Instagram - https://www.instagram.com/acreatedlife_coachFacebook - https://www.facebook.com/profile.php?id=100076151084578Email: acreatedlifecoach@gmail.com Hosted on Acast. See acast.com/privacy for more information.
It's the last CX Pulse Check of 2024! Discover how AI is reshaping the marketing landscape alongside our special guest co-host Andy Crestodina. First, we unravel the secrets behind Taco Bell and KFC's AI-driven marketing success, which not only boosts sales but also enhances personalized communication. However, the episode also offers a reality check for smaller businesses considering AI adoption.We then spotlight the burgeoning trend of transparency in technology. The conversation parallels AI disclosure with privacy laws, highlighting how this shift could foster trust. The discussion takes a thought-provoking turn as we question AI's capacity for empathy, pondering whether AI can deliver more meaningful experiences than humans.Our exploration extends into the educational arena, where AI is both a boon and a challenge. AI can enhance learning but also presents obstacles to foundational skill development. We emphasize the vital balance between embracing AI's efficiency and nurturing essential human skills and relationships.About Andy Crestodina:Andy Crestodina is a co-founder and CMO of Orbit Media, an award-winning 50-person digital agency in Chicago.Over the past 24 years, Andy's provided guidance to 1000+ businesses. He's written hundreds of articles on content strategy, SEO, GA4, AI and visitor psychology. He's also the author of Content Chemistry: The Illustrated Handbook for Content Marketing.Top 10 Online Marketing Experts, Forbes Top 50 Marketing Influencer, Entrepreneur Magazine Top 25 Content Marketers, Express Writers/BuzzsumoTop 10 Social Media Influencers, Social Media ExplorerFollow Andy and Orbit Media on...LinkedIn: http://www.linkedin.com/in/andycrestodina/LinkedIn: https://www.linkedin.com/company/orbit-media-studios-inc./Facebook: https://www.facebook.com/orbitmediastudiosTwitter/X: https://twitter.com/crestodinaTwitter/X: https://twitter.com/orbiteersYouTube: https://www.youtube.com/OrbitmediaArticles Mentioned:Taco Bell and KFC's Owner Says AI-Driven Marketing Is Boosting Purchases (The Wall Street Journal) -- https://www.wsj.com/articles/taco-bell-and-kfcs-owner-says-ai-driven-marketing-is-boosting-purchases-ab3a5f36Retailers confront trust issues as generative AI becomes commonplace (CX Dive) -- https://www.customerexperiencedive.com/news/retail-customer-trust-generative-bain-e-commerce/733018/Resources Mentioned:Experience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
In this episode, I dive into a powerful mindset shift that will transform how you approach your business results. We explore the concept of limiting beliefs and how the stories we tell ourselves, like not being "ready" or "good enough", often become the biggest obstacles to achieving our goals. I share examples from my own journey and client experiences, illustrating how focusing on problems can hold you back, while leaning into belief and inspired action creates quantum leaps. This episode is for you if you're ready to stop attributing meaning to why success isn't happening and start believing in your ability to manifest exactly what you want. Get ready to challenge your ego, release excuses, and step into the magnetic energy of your desires.
Check out this rerun of an earlier episode – now fully transcribed! Transcription with audio here: https://share.descript.com/view/E7ynUpQE3Qo Buy Gav & Em a coffee here: https://ko-fi.com/howtoenglishpod I guess you were wondering what Gav & Em actually do in their classrooms? Well, here's your chance to find out. This week in How To English Pod, they talk about their favourite activities and games they like to practice both online and face-to-face. Buy them a coffee here: https://ko-fi.com/howtoenglishpod And visit all the shows with transcriptions here: http://www.howtoenglishpod.com/ References: Choose the Best Candidate, Market Leader, Pearson Longman, 2nd Edition, pre-intermediate, unit 1 Choose the Best Location, Business Results, Oxford, elementary, unit 3 Auxiliary game, Three-Person Snap, Cutting Edge, Pearson, 3rd Edition, unit 1B Escape from the Moonlight Cottage, https://www.365escape.com/Pleasurable-Cottage.html Email Style, https://www.linguahouse.com/esl-lesson-plans/business-english/email-style Life and Death Decisions, In Company, McMillan, upper-intermediate, 2002, unit 10 Maze of Terror, New Cutting Edge, Pearson, upper-intermediate, 1999, pp,143-145 Call Me On My Mobile, In Company, McMillan, elementary, 2002 Intonation Directions/ Contradict Me, Pronunciation Games, Cambridge, 1995
There's a tendency to gravitate towards big changes because they have more certainty. We equate making big changes to disrupting the world. In this episode of The RevOps Show, Doug and Jess surface how it's actually small adjustments and improvements that can lead to big impacts and significant long-term results.For updates on new episodes follow us on:LinkedIn: Lift Enablement, Doug Davidoff, Jess CardenasSubscribe to our YouTube channel!You can access the show notes and watch the video version of the show on our page. Thanks for listening and remember to just say no to shitty RevOps!
This week Amanda shares snippets from a Manifesting Workshop that she led this week.This is a deep dive into understanding the energy and practical steps to manifesting as well as journal prompts and a meditation to help activate the learning.WORK WITH AMANDA:CONSCIOUS CREATOR - 8 Week Manifesting Course Starts 25th November (final few places)https://amandastjohn.lpages.co/conscious-creator-4-week-manifesting-challenge-copy/**1:1 COACHING - Transformational support to achieve a business or personal goalBook in for 1:1 Coaching - https://amandastjohn.lpages.co/transformational-11-coaching/VIP BUSINESS DAY - Belfast, 12th JanuaryA day of Mindset, Manifesting and Marketing to ELEVATE your Business Results and GrowthDay or overnight options available. Email to book - acreatedlifecoach@gmail.comWEEKEND RETREAT 2025 - Glenariffe, Co.Antrim April & September - now taking deposits to secure your space see the link below:https://amandastjohn.lpages.co/reset-reconnect-revive-3-day-womens-wellness-empowerment-retreat-copy/Amanda St John/A Created Life is a professional Singer-Songwriter, Music Mentor, Motivational Coach & TEDx Speaker from Ireland. She has coached/mentored for over 15 years as well as having a successful music career with 2 albums, UK/Irish & USA tours, worldwide airplay (including BBC Radio 6 and RTE Radio 1) and she even sang for the US President in Washington DC. But she only committed to her music career in her mid 30's after a near death experience in a car accident inspired her to reassess her life and finally follow her dreams.Connect with Amanda:Instagram - https://www.instagram.com/acreatedlife_coachFacebook - https://www.facebook.com/profile.php?id=100076151084578Email: acreatedlifecoach@gmail.com Hosted on Acast. See acast.com/privacy for more information.
Taking control of your consulting business results can be the difference between stagnation and growth. In this episode, Melisa Liberman breaks down why consultants often feel powerless against external factors and provides a practical framework to regain control of your business outcomes, regardless of economic conditions or market timing.You'll learn how to identify where you're making excuses, develop an ownership mindset, and get actionable steps to take back control of your results. If you've been feeling at the mercy of external circumstances, this episode is your roadmap to renewed business confidence.In This Episode:The common reasons consultants feel out of controlWhy your brain seeks evidence to support limiting beliefsThe real impact of external factors vs internal mindsetA powerful tool for taking 100% responsibilityThree steps to implement more control immediatelyListen now to unlock the potential of taking full ownership of your consulting business results.Companion Resource:
Highlights from this week's conversation include:Ethan's Background (0:47)John's Background (1:16)Data Teams vs. Engineering Teams (2:04)Career Paths in Data (3:40)Pressure of Large Companies (6:10)Contrasting Industries: Expedia vs. Gallo (9:02)Establishing Trust in Data (11:30)From Sales to Data (16:30)Understanding Success Metrics (18:58)Creating Daily Business Value (23:03)Aligning Data Work with Leadership Goals (29:30)Differences Between Data and Software Engineering (31:25)The Role of Data in Business (35:56)Understanding Data Contracts (39:35)Accuracy vs. Usability in Data (41:51)Observational Skills in Data Roles (44:03)Defining Product in Data vs. Software (47:07)Final Thoughts and Takeaways (52:42)The Data Stack Show is a weekly podcast powered by RudderStack, the CDP for developers. Each week we'll talk to data engineers, analysts, and data scientists about their experience around building and maintaining data infrastructure, delivering data and data products, and driving better outcomes across their businesses with data.RudderStack helps businesses make the most out of their customer data while ensuring data privacy and security. To learn more about RudderStack visit rudderstack.com.
Tune in to this CX Pulse Check as we uncover the vital role of communication in driving customer experience transformation. Tamsen Webster, founder of the Message Design Institute, sits down with Jeannie Walters to reveal how communication missteps often hinder change, drawing insights from Tamsen's latest book. Through examples across industries, they highlight proactive messaging strategies that build trust, even amid challenges like credit card fraud, and explore how acknowledging customers' past interactions can lead to a more connected and resilient experience.The discussion also covers balancing communication frequency to avoid alert fatigue and illustrates how vague communications, like hidden banking fees, can frustrate customers. Discover how aligning employee and customer experiences—starting with frontline involvement—can make change implementation smoother and align with organizational values. Wrapping up with the power of a customer-centered culture in crisis management, this episode promises actionable insights to elevate your communication strategy in customer experience.About Tamsen Webster, MA, MBA, Founder at the Message Design Institute:Part message designer, part English-to-English translator, part magpie, Tamsen Webster helps leaders craft their case for large-scale change. In addition to her work in and for major organizations such as Harvard Medical School, Fidelity Investments, and Klaviyo, she's a judge and mentor for the Harvard Innovation Labs, a professional advisor at the Martin Trust Center for MIT Entrepreneurship, and has spent over 10 years as the Idea Strategist for one of only nine legacy-level TEDx events in the world. She was named to the Thinkers50 Radar in 2022 and is the author of two books, Find Your Red Thread: Make Your Big Ideas Irresistible and Say What They Can't Unhear: The 9 Principles of Lasting Change. She lives in Boston with her husband, two sons, and two brindle Greyhounds, Hazel and Walnut.Follow Tamsen on...LinkedInX/TwitterFacebookInstagramYouTubeArticles Mentioned:i2c Inc. and PYMNTS Survey Reveals Consumer Expectations for How Banks Respond to Credit Card Fraud (Business Wire)How The Vitamin Shoppe builds flexible customer experiences (CX Dive)How Businesses Can Cultivate a Customer-Centric Culture During Natural Disasters (socPub)Attributes—not skills—determine whether you ‘cut it' or not (McKinsey & Company)Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Alveda Williams, chief inclusion officer at Dow, talks about how Employee Resource Groups (ERGs) are making a big difference at Dow. With 600 chapters around the world, these groups have helped shape company policies and create new products. In the past seven years, participation in ERGs has jumped from 15% to 60%. These groups are now a key part of the company's success. She also explains why leadership includes influencers and non-managers, and shared some wisdom we can all benefit from — bloom where you're planted. Don't miss the company culture event of the year! Enter the code "Better" and get $200 off the Great Place To Work For All Summit: For All Summit 2025 | Great Place To Work® Subscribe to the Great Place To Work company culture newsletter. Want to join our Great Place To Work community? Learn more about Certification. For a transcript of this episode, visit Dow's Alveda Williams on How Employee Resource Groups Drive Business Success | Great Place To Work®
Full article and links available at: tashcorbin.com/424Links mentioned in this episode:Grab my FREE Quarterly Planning Template - tashcorbin.com/qplanJoin us for the year-long Heart-Centred Business Planning System - tashcorbin.com/plannerI am currently sitting on my office floor, which means it's time for a Podcarpet episode of the Heart-Centred Business Podcast! This is one of the chilled, relaxed, behind-the-scenes episodes, in which I'll share five surprising things that contribute significantly to my business results.Some people might see these five things as minuscule, weird or even challenges as a business owner, but they are major contributors.As we go through this episode, I want you to start thinking about what would be the equivalent for you. What are the things that have a surprisingly strong impact on your business results?Let's dive in!... full show notes available at: tashcorbin.com/424Follow Tash on Facebook: facebook.com/tashcorbincoachingLet me know your thoughts via our Text FanMail!
As AI reshapes the HR landscape, many organisations are still grappling with how to turn big investments into real business outcomes. Could talent orchestration be the gap between investment and actionable outcomes? In this episode of the Digital HR Leaders podcast, David Green is joined by Jason Scheckner, Senior Director of Business Strategy for HiredScore at Workday, to reveal how talent orchestration is the key to unlocking AI's full potential and transforming HR operations into a strategic powerhouse. Packed with actionable insights, this episode delves into: What talent orchestration is and how it builds on the foundation of talent intelligence How it connects various HR systems and data to improve processes beyond traditional methods like data lakes and systems of record Why so many organisations are struggling to make real strides with AI, despite it being a top priority for executives Practical examples of how talent orchestration is enhancing internal mobility and employee retention Key strategies for ensuring AI used in HR remains ethical and safe Metrics and outcomes to gauge the success of talent orchestration efforts This episode, sponsored by Workday, is essential for HR leaders looking to transform their people strategies through AI-driven talent orchestration and offers practical takeaways on how to leverage these tools for organisational success. Workday is a leading provider of enterprise cloud applications for HR and finance, recognised as a leader in the Gartner Magic Quadrant for Cloud HCM Suites. Organisations ranging from medium-sized businesses to more than 50% of the Fortune 500— including Netflix, Sanofi, AstraZeneca, and Rolls Royce—have chosen Workday to build their HR systems and implement Workforce Analytics solutions. Join them and learn more at workday.com Links to Resources: Jason Scheckner on LinkedIn: Jason SchecknerHiredScore: HiredScore Workday: Workday MyHRFuture Academy: MyHRFuture Insight222: Insight222 Hosted on Acast. See acast.com/privacy for more information.
Breaking down silos while maintaining specialization isn't just a buzzword—it's a necessity for a seamless customer experience. But how can companies, especially within tightly regulated industries like financial services, balance the need for specific expertise with the demand for a unified customer journey? In this episode, an insightful listener question sets the stage for a compelling exploration of cross-functional collaboration. We'll navigate the tension between specialization and an aligned customer vision, revealing how cultural commitment and strategic communication can transform fragmented operations into a cohesive brand experience.Whether adapting marketing strategies or wrestling with supply chain challenges, tune in to hear some strategies to build customer trust and deliver a seamless interaction that transcends departmental boundaries. Let's turn the dream of a consistent and compelling customer journey into a reality.Resources Mentioned:CX Charter Guidebook -- https://bit.ly/cxcharterExperience Investigators Learning Center -- experienceinvestigators.comWatch the video version of this episode on YouTube -- youtube.com/@jeanniewaltersWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Do you have an intentional morning routine or do you just wing it every day hoping for the best?In this episode Amanda introduces some facts behind the importance of a healthy morning routine and gives tips on how to create one that suits your lifestyle.WORK WITH AMANDA:**1:1 COACHING - Transformational support to achieve a business or personal goalBook in for 1:1 Coaching - https://amandastjohn.lpages.co/transformational-11-coaching/VIP BUSINESS DAY - Belfast, 10th NovemberA day of Mindset, Manifesting and Marketing to ELEVATE your Business Results and GrowthDay or overnight options available. Email to book - acreatedlifecoach@gmail.comWEEKEND RETREAT 2025 - Glenariffe, Co.Antrim April & September - now taking deposits to secure your space see the link below:https://amandastjohn.lpages.co/reset-reconnect-revive-3-day-womens-wellness-empowerment-retreat-copy/Amanda St John/A Created Life is a professional Singer-Songwriter, Music Mentor, Motivational Coach & TEDx Speaker from Ireland. She has coached/mentored for over 15 years as well as having a successful music career with 2 albums, UK/Irish & USA tours, worldwide airplay (including BBC Radio 6 and RTE Radio 1) and she even sang for the US President in Washington DC. But she only committed to her music career in her mid 30's after a near death experience in a car accident inspired her to reassess her life and finally follow her dreams.Connect with Amanda:Instagram - https://www.instagram.com/acreatedlife_coachFacebook - https://www.facebook.com/profile.php?id=100076151084578Email: acreatedlifecoach@gmail.com Hosted on Acast. See acast.com/privacy for more information.
Are you ready to take your consulting business to the next level? In this episode, Melisa Liberman shares a powerful mindset shift that can help you make more money, land better engagements, and set yourself up for long-term success: thinking of yourself as the managing partner of your independent consulting business.Melisa explains into what it means to adopt the managing partner mindset, how it can change the way you prioritize your time, and the strategies that will help you generate more fulfilling client relationships. This mindset will allow you to maximize your impact, elevate your business, and build long-term, profitable client engagements.In this episode, you'll learn:The game-changing impact of adopting a managing partner mindset in your businessHow to shift your priorities and manage your time like a managing partnerEight key attributes to help you run your consulting practice more effectivelyA real-life case study of a consultant who successfully implemented this approachIf you're ready to make more money and run a more effective business, don't miss this episode.Resources:Consultant's Business Health Check - icassessment.com"Grow Your Consulting Business: The 14-Step Roadmap to Make Your Independent Consulting Goals a Reality" by Melisa Liberman - https://www.melisaliberman.com/bookFull show notes and more information: https://shownotes.melisaliberman.com/episode-188/Interested in working with Melisa? Visit consultmelisa.com to apply for a consultation and explore coaching opportunities.Want help achieving your consulting business goals? Melisa can help. Click here for more on coaching tailored to you as an independent consulting business owner.
Are you an attractive person? Do you ooze charisma or do you repel people and things with your low vibe and negative energy?Learning to be your most magnetic, high vibe self helps you attract the level fo opportunities and results that you desire in any area of life. WORK WITH AMANDA:**1:1 COACHING - Transformational support to achieve a business or personal goalBook in for 1:1 Coaching - https://amandastjohn.lpages.co/transformational-11-coaching/VIP BUSINESS DAY - Belfast, 10th NovemberA day of Mindset, Manifesting and Marketing to ELEVATE your Business Results and GrowthDay or overnight options available. Email to book - acreatedlifecoach@gmail.comWEEKEND RETREAT 2025 - Glenariffe, Co.Antrim April & September - now taking deposits to secure your space see the link below:https://amandastjohn.lpages.co/reset-reconnect-revive-3-day-womens-wellness-empowerment-retreat-copy/Amanda St John/A Created Life is a professional Singer-Songwriter, Music Mentor, Motivational Coach & TEDx Speaker from Ireland. She has coached/mentored for over 15 years as well as having a successful music career with 2 albums, UK/Irish & USA tours, worldwide airplay (including BBC Radio 6 and RTE Radio 1) and she even sang for the US President in Washington DC. But she only committed to her music career in her mid 30's after a near death experience in a car accident inspired her to reassess her life and finally follow her dreams.Connect with Amanda:Instagram - https://www.instagram.com/acreatedlife_coachFacebook - https://www.facebook.com/profile.php?id=100076151084578Email: acreatedlifecoach@gmail.com Hosted on Acast. See acast.com/privacy for more information.
Watch this episode on YouTube! In this episode of the Marketing x Analytics Podcast, Alex Sofronas interviews Jeni Golomb, former CMO and founder of Glassbreaker. Jeni discusses her mission to guide women marketing leaders to the C-suite through personalized coaching and workshops, driven by her extensive 20-year career in marketing and her commitment to gender equity. She shares insights into her career progression from electrical engineering to senior marketing roles, effective marketing strategies, and the importance of consumer-focused initiatives in both B2B and B2C contexts. This episode is sponsored by ASofronas Marketing Services, book a call here! Follow Marketing x Analytics! X | LinkedIn Click Here for Transcribed Episodes of Marketing x Analytics All view are our own.
Find the full transcript and other resources for coaches.Also mentioned:Episode 233Episode 294When I first started my coaching business, I was perplexed why I wasn't earning well or working with many paying clients. I was seriously contemplating quitting even though I'd put so much time and money into this.I reached out to my previous mentor and complained that I wasn't getting the results I hoped for from my efforts. If I'm honest, somewhere in my brain I was secretly blaming her for my lack of results.She asked, “Well, what exactly have you been doing for the last 6 months to enroll clients?”She did NOT ask “How many posts have you done on socials?” or “How many emails have you sent out about your business?” Her question was smart and very specific – what had I done to ENROLL clients.My answer … NOT A SINGLE THING! Busted!I hadn't invited my audience to a Discovery Call and then asked them to hire me. Are you judging your lack of results on safe actions? Let's talk about this. Got some tough love for you here. Rhonda Hess helps new coaches leverage their zone of genius into a profitable coaching niche and launch with confidence. For VIP step-by-step support apply for Rhonda's VIP Coaching Business Breakthrough Program here and she'll be in touch to invite you a discovery call. Or if you're stuck on your coaching niche, grab a Nail Your Niche Strategy Session with Rhonda here.
Here's our controversial take: We believe that “automated” is more important than “operated”. It's a stance that scares a lot of operators—but it shouldn't. In this episode of MakingChips, Mike Payne and Kaleb Mertz return to dive into part loading and pallet loading, a mixed vs fixed mindset, and why predictive is better than reactive. We'll connect all of it back to every shop's end goal: business results. Don't miss it! Segments [0:18] Learn about IMTS 2024 Sectors [4:03] Part loading vs pallet loading [9:53] Embrace a mixed vs fixed mindset [16:00] Manufacturing Transformed [17:32] Predictive is better than reactive [22:29] If you can sense it, you can do it Resources mentioned on this episode IMTS Sectors IMTS Community Go listen to the Manufacturing Transformed podcast Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube
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