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Anirudh Singh sits down with Carey O'Connor Kolaja, CEO of AU10TIX. In this episode they discuss: - Her background at PayPal and Citi - Key leadership lessons she has picked up over the past 20 years - Working towards identity literacy - Transitioning into CEO of AU10TIX And much more! Carey O'Connor Kolaja: Carey O'Connor Kolaja is an entrepreneur, investor and global leader focused on redefining how “trusted access" is granted to individuals and entities. Throughout her career, Carey has been known as an innovator, disrupter and operator who can drive from start-up to scale-up. A thought leader in the financial services and payments industry, Carey has been exploring the intersection of payments, identity and adaptive technologies for more than 25 years and is on a mission to create a more inclusive and secure world. Carey is chief executive officer of AU10TIX, the global leader in automated identity intelligence and cyber fraud prevention. In this capacity, Carey is responsible for establishing and driving the overall business strategy and day-to-day operations, leading a team charged with enabling companies to onboard faster, prevent fraud, meet compliance mandates, and establish trust with their customers. Prior to AU10TIX, Carey was the global chief product officer at Citi Fintech and vice president of global consumer products at PayPal. In these roles she was responsible for the global product vision in service to hundreds of millions of consumers around the world. She led international teams charged with designing, deploying and operating global product and commercial strategies for consumer products to effectively serve the local needs and interests of customers in the 200+ markets they serve. Carey has a B.S. from the University of Indiana Business School and is an executive program graduate from Stanford University. For more FinTech insights, follow us below: Medium: medium.com/wharton-fintech LinkedIn: www.linkedin.com/company/wharton-fintech-club/ WFT Twitter: twitter.com/whartonfintech Anirudh's Twitter: twitter.com/avsingh_24
On this episode, we hear from Heather Cox, Chief Digital Health and Analytics Officer at Humana. Heather brings 25 years of experience to the role including having served as Chief Technology and Digital Officer at USAA, and CEO of Citi FinTech at Citigroup. In this episode, Heather shares why she decided Humana should take the EqualAI Pledge to Reduce Bias in AI and how they have restructured their company and partnerships to ensure their AI programs better serve their population, and adhere to the core principle to "do no harm". ----- To learn more about EqualAI, visit our website: https://www.equalai.org/ You can also follow us on Twitter: @ai_equal
Recorded on 12/15/20 Cowen's Healthcare Technology Analyst Charles Rhyee has a conversation on healthcare's digital revolution and the future of Humana with Heather Cox, Humana's Chief Digital Health and Analytics Officer. Heather joined Humana in August 2018 with the responsibility of building Humana's digital care delivery operations and leading its enterprise analytics efforts. Heather brings 25 years of experience to the role, most recently serving as Chief Technology and Digital Officer at USAA, where she led the teams responsible for designing and building personalized and digitally-enabled end-to-end experiences for USAA members. Prior to USAA, Heather was the CEO of Citi FinTech at Citigroup, helping the company adapt to a future dominated by mobile technology, and she headed Card Operations, reshaping the customer and digital experience for Capital One. For Disclosures, click here bit.ly/3cPHkNW
Carey O'Connor Kolaja, Chief Executive Officer, AU10TIX AU10TIX specializes in automated identity intelligence and cyber fraud prevention. CEO Carey O'Connor Kolaja was previously Global Chief Product Officer with Citi FinTech and VP, Global Consumer Products at PayPal. She explained to Robin Amlôt of IBS Intelligence how the digital identity landscape is changing and warns about the emerging vulnerabilities for both businesses and individuals.
Leaders Of Transformation | Leadership Development | Conscious Business | Global Transformation
“Passion and conviction create change.” This belief is evident throughout Naysa Mishler's 15 years of leadership at large tech companies and it is now driving the mission of Everest Effect, a disaster relief tech marketplace she co-founded to connect people in need with donors and brands who want to help. Before launching Everest Effect, Naysa was the SVP of Global Brand and Product Marketing at Citi FinTech, where she led new product launches, including the world's first FinTech beta testing community. Her career also includes marketing and business development roles at LinkedIn, Citi’s Women & Co., and WeWork. Naysa is a member of Founder’s Pledge and a past board member of Step Up. She is proud to live in the vibrant community of Jersey City with her husband, son, and dog, Hudson. What We Discuss With Naysa Mishler In This Episode Why the Everest Effect was created How the marketplace model works Adding a level of privacy and personalization How they’re supporting people in times of crisis What corporations are doing to create social impact How do they verify users that request help on the platform Transcript Highlights
Michael Niczyporuk, currently SVP of Global Product Strategy at Visa, has been the Chief Strategy Officer at USAA, the Global Head of Strategy at Citi FinTech and Digital Payments, and the Head of Strategy for Digital at Capital One. In this episode, Michael draws on his broad experience across digital financial services to discuss innovation in the payments industry.
Connect with Fintech One-on-One: Tweet me @PeterRenton Connect with me on LinkedIn Find previous Fintech One-on-One episodes
Large banks don’t have it easy when it comes to innovation. We have all heard about the challenges of legacy tech infrastructure at banks that often goes back decades. Citi has taken on this challenge directly with the launch of a fintech division within the bank called Citi Fintech. Our next guest on the Lend […] The post Podcast 148: Yolande Piazza of Citi Fintech appeared first on Lend Academy.
Large banks don’t have it easy when it comes to innovation. We have all heard about the challenges of legacy tech infrastructure at banks that often goes back decades. Citi has taken on this challenge directly with the launch of a fintech division within the bank called Citi Fintech. Our next guest on the Lend […] The post Podcast 148: Yolande Piazza of Citi Fintech appeared first on Lend Academy.
Yolande Piazza, CEO of Citi Fintech, describes the bank’s unique method of gathering feedback and ideas about its apps from customers who are at home, often in their pajamas.
My guest today is Andres Wolberg Stok, Global Head of Policy at Citi Fin Tech. We got to know each other this year on a panel at FinXTech in New York, and something I immediately noticed is that he has a special way of talking about innovation -- a very fresh way with words. It might be because he’s lived all over the world, or because he was once a journalist -- see his biography below for a sampling of his journalism adventures, which sound like plots of action/adventure movies. All large banks have innovation initiatives -- labs, accelerators, incubators and the like. They’re all looking at issues like blockchains, big data, artificial intelligence and human-centered design -- such as, creating a user experience that customers will actually love. Banks have plenty of innovative people, of course -- in our talk, Andres quotes CEO Michael Corbat saying that Citi is actually a technology company with a banking license. However, very few banks of any size have really innovative cultures. This is partly because most are mature organizations, and also because banking has been heavily regulated for so long, which tends to foster conservative, risk-averse cultures and decisionmaking. In today’s world of rapid technological change, banks need innovation (and many innovators need banks as well). It’s important that the big banks are investing in learning how to do this well. Citi Fin Tech was formed in late 2015 to pursue what Andres calls “fintegration.” The impetus was a critical insight: they realized that their customers’ standards had fundamentally changed. Instead of comparing Citi to other banks, there was a new yardstick -- comparison to technology firms. That set a new, high bar. Andres explains how they’re tackling this challenge. He describes the new kinds of skills they hire. He explains their focus on agile methodology and co-creation of products and learning to experiment. He talks about building multidisciplinary teams that work concurrently on initiatives, instead of sequentially in the old waterfall-style process that could divert an innovation from what had originally made it exciting. He talks about obsessing on the consumer experience and doing thousands of focus groups to understand what customers really think. He also talks about how the bank should “feel in the palm of the customer’s hand.” He calls mobile an “exoskeleton” for the human mind, connecting us to all the world’s information, all the time. He talks about the issues ahead in AI, privacy, and data aggregation, including the challenges for regulators. He says the key, for regulators, is to understand the upside benefits of technology, not just the risks. Andres explains how Citi Fin Tech works with innovators, including startups -- note that he invites people to come and work with them using their API’s and data. That site is at https://developer.citi.com. I think my favorite insight is that banks need a new model that’s open, not closed. He says the customer relationship used to be one-to-one between a bank and its customers -- and of course, the regulations are still mostly built for that. Now, though, there are multiple parties -- consumers use apps and “modular” financial relationships. If the bank wants to continue to be at the core of that customer relationship, they will have to build an open model -- and regulators will have to change with it. As you listen, think about how regulators and also community banks could get access to this kind of hands-on experience with financial innovation. The sooner they do, the faster the system and its customers will benefit from, as Andres puts it, “breaking a few windows and letting in fresh air and sunshine.” More on Andres Andres Wolberg-Stok interfaces with regulators and policymakers around the world as the Global Head of Policy for Citi FinTech, a new unit spearheading the transformation of Citi’s Global Consumer Banking business into a mobile-centric “Bank of Tomorrow”. He joined Citi from an international personal finance startup and has served in a variety of digital roles, first for Citi Latin America, then for Citi's U.S. consumer businesses, and now globally. Andres was one of the founders of Citi FinTech from his previous role as Global Head of Emerging Platforms and Services for Citi’s Consumer businesses. In 2015, Andres turned Citi into the world's first bank with an Apple Watch app. Earlier, as Citi Consumer's first global head of mobile banking, he invented Citi Mobile Snapshot, a patented 2014 breakout feature that made Citi the first major U.S. bank to offer no-login account access. Prior to becoming a banker, Andres was an international correspondent and senior news executive. He had tea with mass-murderer military dictators; was driven, blindfolded and at gunpoint, around the capital of Paraguay after midnight; was arrested in Tierra del Fuego on suspicion of being a British spy; and raced in a car at 120 mph along the edge of a minefield in Croatia. He finds most days in banking very manageable. More for our listeners Please remember to review Barefoot Innovation on ITunes, and sign up to get emails that bring you the newest podcast, newsletter, and blog posts, at jsbarefoot.com. Be sure to follow me on twitter and facebook. And please send in your “buck a show” to keep Barefoot Innovation going. Support our Podcast It was great seeing lots of you at the Online Lending Policy Summit this week in Washington. I’ll hope to see many more of you at upcoming events: Source Media’s RegTech: Compliance Transformed, October 3-4th, Brooklyn, NY BAI Beacon/Fintech Stage, October 4-5, Atlanta, GA CFSI Network Summit, Fireside Chat with Thomas Curry, October 5, Chicago, IL FISCA, October 5-8th, Las Vegas, NV Money 20/20, October 25th, Las Vegas, NV Central Bank Summit on blockchain and digital currency, October 30 in New York Regtech Rising, November 2, London Monetary Authority of Singapore Fintech Festival, November 13-17, Singapore University of Michigan, November 17, Ann Arbor, MI RegTech Enable, November 27-29th, Washington, DC UN/ITU conference on financial inclusion in Bangalore (invitation only) Fintech Connect Live, December 6th, London S&P’s Fintech Intel, December 13, New York Dutch Central Bank, December 20, Amsterdam We have wonderful shows coming up. One is with Braden More, who leads an innovation payments initiative at Wells Fargo. Another is with Giles Gade, CEO of Cross River Bank. And we’ll have several from Money 2020, including Nerd Wallet CEO Tim Chen and the FCA’s Chris Woolard, whom I’ll also be talking with there in a fireside chat. Speaking of Money 2020, I’m excited that the AML regtech firm I’ve cofounded, Hummingbird, has been selected to do a startup pitch there. Be sure to come and watch! See you there! Subscribe Sign up with your email address to receive news and updates. Email Address Sign Up We respect your privacy. Thank you!
Bionic CEO David Kidder sits down with Carey Kolaja, the Global Chief Product Officer of Citi Fintech, to discuss how this juggernaut of bank is changing the way it works and building disruptive fintech solutions like a startup. Kidder and Kolaja will delve into not just what Citi Fintech is focused on but how they built a program for growth that combines the Lean Startup methodology with growth boards, which manage the investment and support of new ideas so they aren't prematurely killed or (equally problematic) prematurely scaled.
Fintech is no longer a matter of anti-bank disruption, and sometimes it takes a former entrepreneur in the space to best communicate that message. Andres Wolberg-Stok, who serves as Citi Fintech's global head of policy, shares how his bank makes high-tech work for in-house teams and customers alike.