Podcasts about digital officer

What if the biggest barrier to your company's transformation isn't your legacy technology, but your legacy thinking about it?Today, we are at PegaWorld 2026 at the MGM Grand in Las Vegas, and, we're going to talk about the immense challenge and opportunity of enterprise modernization. Specifically, we'll cover:- Translating a massive technology initiative into tangible improvements in the customer and partner experience.- The practical steps required to make an enterprise 'AI-ready' by bridging the gap between legacy systems and modern cloud platforms.- How transforming core operations can directly enable marketing and product teams to accelerate speed-to-market.To help me discuss this topic, I'd like to welcome Shelia Anderson, EVP Chief Information & Digital Officer at Unum.About Shelia AndersonShelia Anderson is Executive Vice President and Chief Information and Digital Officer at Unum, where she leads the company's technology and digital strategy. A four-time CIO with more than 25 years of technology leadership experience, Shelia has built a reputation for driving large-scale business transformation through cloud migration, AI adoption, digital modernization, and agile operating models. Prior to joining Unum in 2025, she served as Chief Information Officer at Aflac, where she led enterprise technology strategy, customer experience transformation, and AI-driven innovation initiatives. Throughout her career, Shelia has been recognized as one of the industry's leading technology executives, including recognition among the Top 100 Women in FinTech.Unum is a leading provider of workplace benefits and insurance products, serving millions of customers through disability, life, accident, critical illness, and supplemental health insurance offerings. The company works with employers across the United States and United Kingdom to provide financial protection and income replacement benefits that help individuals and families navigate life's unexpected challenges. In recent years, Unum has invested heavily in digital transformation, cloud modernization, automation, and AI initiatives designed to improve customer experiences, streamline operations, and accelerate innovation across the business.Shelia Anderson on LinkedIn: https://www.linkedin.com/in/sheliaanderson/---------- Resources ----------Unum: https://www.unum.com/Pega provides the leading AI-powered platform for enterprise transformation. The world's most influential organizations trust Pega's technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, Pega's scalable, flexible architecture has fueled continuous innovation, helping clients accelerate their path to the autonomous enterprise. Learn more at Pega.comWe're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://advertalize.com/r/491818c79fb1873fDon't miss We Make Future - the International Festival of Innovation in AI, Tech, and Digital Marketing, June 24-26 in Bologna. Learn more: https://aglbrnd.co/r/c80991afff416bb2The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose. Learn more: https://aglbrnd.co/r/60a7299222a7bcf1Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter: https://aglbrnd.co/r/35ded3ccfb6716baCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com Hosted on Acast. See acast.com/privacy for more information.

The Long View: Building a Health Organization Ready for the Next Decade of AI What does it take to build a health organization that will still be running on a strong digital and AI foundation in five years, ten years, or twenty? In this closing conversation, John Henderson, Vice President and Chief Information and Digital Officer at Rady Children's Health, takes the long view. Drawing on his work leading the digital integration of CHOC into Rady Children's Health, launching private generative AI platforms to support clinical and administrative work, and building an AI-ready data infrastructure that reaches beyond the EHR, John shares what it actually takes to align your organization around a multi-year digital vision. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

What if the biggest barrier to your company's transformation isn't your legacy technology, but your legacy thinking about it?Today, we are at PegaWorld 2026 at the MGM Grand in Las Vegas, and, we're going to talk about the immense challenge and opportunity of enterprise modernization. Specifically, we'll cover:- Translating a massive technology initiative into tangible improvements in the customer and partner experience.- The practical steps required to make an enterprise 'AI-ready' by bridging the gap between legacy systems and modern cloud platforms.- How transforming core operations can directly enable marketing and product teams to accelerate speed-to-market.To help me discuss this topic, I'd like to welcome Shelia Anderson, EVP Chief Information & Digital Officer at Unum.About Shelia AndersonShelia Anderson is Executive Vice President and Chief Information and Digital Officer at Unum, where she leads the company's technology and digital strategy. A four-time CIO with more than 25 years of technology leadership experience, Shelia has built a reputation for driving large-scale business transformation through cloud migration, AI adoption, digital modernization, and agile operating models. Prior to joining Unum in 2025, she served as Chief Information Officer at Aflac, where she led enterprise technology strategy, customer experience transformation, and AI-driven innovation initiatives. Throughout her career, Shelia has been recognized as one of the industry's leading technology executives, including recognition among the Top 100 Women in FinTech.Unum is a leading provider of workplace benefits and insurance products, serving millions of customers through disability, life, accident, critical illness, and supplemental health insurance offerings. The company works with employers across the United States and United Kingdom to provide financial protection and income replacement benefits that help individuals and families navigate life's unexpected challenges. In recent years, Unum has invested heavily in digital transformation, cloud modernization, automation, and AI initiatives designed to improve customer experiences, streamline operations, and accelerate innovation across the business.Shelia Anderson on LinkedIn: https://www.linkedin.com/in/sheliaanderson/---------- Resources ----------Unum: https://www.unum.com/Pega provides the leading AI-powered platform for enterprise transformation. The world's most influential organizations trust Pega's technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, Pega's scalable, flexible architecture has fueled continuous innovation, helping clients accelerate their path to the autonomous enterprise. Learn more at Pega.comWe're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://advertalize.com/r/491818c79fb1873fDon't miss We Make Future - the International Festival of Innovation in AI, Tech, and Digital Marketing, June 24-26 in Bologna. Learn more: https://aglbrnd.co/r/c80991afff416bb2The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose. Learn more: https://aglbrnd.co/r/60a7299222a7bcf1Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter: https://aglbrnd.co/r/35ded3ccfb6716baCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com Hosted on Acast. See acast.com/privacy for more information.

Healthcare accounts for nearly one-fifth of the U.S. economy, making it one of the most consequential sectors for AI-driven transformation. In this special Technovation summit panel moderated by Mike Bertha, Partner at Metis Strategy, Michael Pfeffer, Chief Information & Digital Officer at Stanford Health Care and Stanford School of Medicine, and Chad Wasserman, CIO of HCA Healthcare, explore how healthcare organizations are moving beyond digitization and toward clinical-grade AI. The discussion examines how AI is improving clinical decision-making, accelerating disease detection, enabling personalized medicine, and reshaping healthcare operations. The panelists also discuss responsible AI governance, the importance of connecting technologists to patient outcomes, and what it will take for AI to ultimately bend healthcare’s cost curve. Key topics include: Moving healthcare from digitized to truly digital Clinical-grade AI and personalized medicine Responsible AI governance and Stanford’s FURM framework Human-centered technology leadership Scaling innovation through operational excellence The future of healthcare delivery and AI-enabled care This episode is presented by Celonis — Give AI the context it needs. Learn more at celonis.com  

This episode recorded live at the Becker's Spring 2026 Payer Issues Roundtable features Siva Balu, Senior Vice President, Chief Information and Digital Officer, Quartz. He discusses the operational challenges facing payers today, how AI and automation are improving affordability and member experience, and the importance of interoperability and data-driven engagement across healthcare.In collaboration with Hippocratic AI.

This episode recorded live at the Becker's 16th Annual Meeting features Sunil Dadlani, Executive Vice President, Chief Information & Digital Officer and Chief Cyber Security Officer, Atlantic Health System. He explores the shift to agentic AI, the importance of governance over fragmented innovation, and how healthcare leaders can build secure, resilient, and future ready digital organizations.In collaboration with Insight Global.

On this episode Justin records live at HIMSS26 in Las Vegas. His final guests are John Henderson, Vice President, Chief Information & Digital Officer at Rady Children's Health and Hal Wolf, President & CEO at HIMSS.

AI is becoming the missing layer that transforms agriculture from a physical practice into a data-driven system. In this episode of Technovation, Feroz Sheikh, Chief Information and Digital Officer of Syngenta, shares how AI, data, and digital platforms are reshaping how farmers make decisions and how innovation scales across global agriculture. Key highlights include: How AI completes the evolution of agriculture's “jigsaw puzzle” The role of interdisciplinary teams in driving innovation Real-world AI applications across R&D, supply chain, and farming Democratizing advanced science for farmers worldwide Using data at scale to predict and prevent crop disease

The Big Unlock · Michael Hasselberg, PhD, RN, Chief Transformation and Digital Officer, Nebraska Medicine In this episode, Dr. Michael Hasselberg, Chief Transformation and Digital Officer at Nebraska Medicine, makes a compelling case that sustainable digital transformation in healthcare requires more than technology, it demands the right organizational structure. By unifying IT, innovation, and strategy under a single transformation office, health systems can move from isolated pilots to enterprise-wide impact. Drawing from his journey across telehealth, mobile apps, VR, and AI, Dr. Hasselberg emphasizes that true transformation is about redesigning systems to deliver the right care at the right time. Nebraska Medicine deploys nearly one new generative AI tool per month, automating capacity management, discharge workflows, and revenue cycle operations. He also highlights the value of real-world innovation units where new technologies are tested with live patients before system-wide deployment. Dr. Hasselberg's most provocative insight: the next frontier of AI readiness isn’t a new technology, it’s application rationalization. He argues that to lead in AI and innovation, health systems must simplify their tech stack. Take a listen.

In this episode of the Full Circl podcast, Catrin Jones, Chief People, Data and Digital Officer at Clarion Housing Group, shares her journey from a confused teenager to a leader in the housing sector. She discusses her passion for providing homes to those in need, the importance of understanding purpose in work, and the value of mentorship. Catrin emphasises the need for adaptability in the face of technological change and encourages young people to seek opportunities that align with their values and foster personal growth.

In this episode of CIO Leadership Live, Lucas Mearian speaks with Yogaraj “Yogs” Jayaprakasam, Chief Technology and Digital Officer at Deluxe, about the company's transformation from a traditional check-printing business into a modern payments, data, and technology platform. Jayaprakasam discusses how AI, data platforms, and cultural change are reshaping Deluxe's strategy, how the company is using generative AI to improve operations and customer experience, and why upskilling talent will be critical in the AI-driven future of work. https://www.linkedin.com/in/yogaraj/

How do you scale AI in a regulated enterprise without risking trust, compliance, or credibility? In this episode of Technovation, Nick Colisto, CIO of Avery Dennison, and Sathish Muthukrishnan, Chief Information, Data & Digital Officer at Ally Financial, share how they are moving from AI pilots to measurable enterprise impact. From governance-first implementation inside a federally regulated bank to CFO-grade ROI tracking across a global manufacturing enterprise, this conversation focuses on the discipline required to operationalize AI at scale. Key highlights include: Why one AI misstep can set a regulated enterprise back years How to win over risk, audit, and compliance before scaling Embedding “human-in-the-loop” safeguards from day one Measuring AI-enabled initiatives using EBIT and IRR Taking credit for AI embedded in SaaS platforms If you’re leading AI in a regulated or board-visible environment, this episode offers a pragmatic blueprint for scaling responsibly. 🎧 Listen to learn how CIOs are turning AI experimentation into enterprise value.

Thousands of travellers on Air New Zealand international flights could be affected by industrial action this week. Air New Zealand's Chief Customer and Digital Officer, Jeremy O'Brien spoke to Ingrid Hipkiss.

Send a textThe ongoing geopolitical turmoil aside, the rise of artificial intelligence once again dominated the conversation at the World Economic Forum's annual meeting in Davos. Almost daily now we hear stories of how AI will change our lives and many new tech companies came here to the Swiss Alps to share their innovations with the world. So what emerged from this year's gathering? And what does it mean for the future of humanity?Joining Juliet Mann on this special edition of The Agenda from Davos are Gong Yingying, founder and Chair of Chinese healthcare giant Yidu Tech, Faroz Sheikh,  Chief Information and Digital Officer at agritech firm, Syngenta, Harvey Mason Jr, CEO at the US Recording Academy, and multiple grammy-award winning tech entrepreneur, will.i.am.

Thousands of Air New Zealand customers are being warned to be prepared as the airline braces for an upcoming strike. The airline has been forced to make schedule changes and 44 flights have been cancelled ahead of the industrial action planned for February 12 and 13. Air NZ Chief Customer and Digital Officer Jeremy O'Brien says the airline will be ensuring that the impact on customers will be as minimal as possible. "If you do need to change plans and you do incur reasonable costs for transport, accommodation, meals - the customer should look to have those reimbursed as well." LISTEN ABOVESee omnystudio.com/listener for privacy information.

Digitization was just the first step. True digital transformation in healthcare is only beginning. Dr. Michael Pfeffer, Chief Information and Digital Officer at Stanford Health Care, shares how he and his team are moving beyond electronic health records to deliver real-time, AI-powered care. From building ChatEHR, a secure, embedded LLM interface, to developing Stanford's FIRM framework for responsible AI, Pfeffer provides a behind-the-scenes look at one of the nation's most advanced digital health systems. In this episode, you'll learn: Why “digitized” isn't the same as “digital” How Stanford built the first integrated LLM in clinical workflows What makes healthcare AI safe, useful, and equitable Where AI adds real clinical value and where it doesn't The vision behind precision health at scale

In this episode, Joshua Wilda, MPA, Associate Vice President for Information Systems and Chief Information Digital Officer at University of Iowa Health Care, discusses his vision for advancing patient experience, strengthening cybersecurity, expanding telehealth, and building collaborative technology partnerships across Iowa.

In this episode, Joshua Wilda, MPA, Associate Vice President for Information Systems and Chief Information Digital Officer at University of Iowa Health Care, discusses his vision for advancing patient experience, strengthening cybersecurity, expanding telehealth, and building collaborative technology partnerships across Iowa.

1024: Where is AI actually moving the needle in industrial operations? In this episode, Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, shares how the $12B freight rail company is turning AI into measurable value — without overhyping its potential. Topics include: A disciplined approach to AI deployment with measurable ROI Norfolk Southern's “3 As” framework for enterprise data strategy Copilot adoption to augment associate workflows Lessons from customer-centric redesign of freight experiences The role of AI in enabling safety, resilience, and transformation

Rebekah and Lauren interview Reshma Chattaram Chamberlin, co-founder of Summersalt, a global swimwear brand. Reshma shares her journey from Mumbai to St. Louis, highlighting her eventual love for the city. She emphasizes the strong sense of community in St. Louis, particularly in the Central West End, and how motherhood has deepened her connections. Reshma discusses Summersalt''s mission to inspire body confidence and childlike joy, noting the brand's significant growth, and reaching over a million women. You can learn more about Summersalt by going to their website!Reshma Chattaram Chamberlin is the Co-Founder and Chief Brand and Digital Officer of Summersalt, a generation-defining lifestyle brand known for its data-backed fit and designer quality products without the designer price tag. In 2020, Fast Company named Summersalt one of the 10 Most Innovative Style Companies of the Year. Reshma and her Co-founder Lori Coulter launched Summersalt to change the conversation around swimwear and address a true market gap by creating designer swimwear without the designer price tag. Summersalt's product is data-backed with 1.5 million measurements taken from 10,000 women's body scans. From day one, Summersalt knew it wouldn't stop at swimwear. The first challenge was to transform the swimwear shopping experience from being intimidating and vulnerable to fun and empowering. Quickly, Summersalt expanded to include adventure-friendly essentials that help make every aspect of a woman's wardrobe more joyful and comfortable—from sleepwear to intimates to activewear. Named one of the Top 100 Upstarts in the world by CNBC, the brand has seen exceptional growth and consumer adoption, garnering praise from leading outlets including Vogue, Elle, CNN and Forbes.  Prior to co-founding Summersalt, Reshma spent 10+ years in brand building, user experience design, digital marketing, and strategy, for early entrants in the direct-to-consumer revolution. She previously ran a successful business design strategy firm, where she was an early advocate for design thinking at the foundation of any business, as a key unfair advantage. Reshma is passionate about keeping thoughtful practices at the heart of Summersalt, and is constantly championing sustainability. She holds a Bachelor of Arts degree in Graphic Design from Principia College. Reshma sits on the board of Forest Park Forever in St. Louis, where she works on community relations and driving diversity and inclusion practices for the largest city park in the country. In her free time, she enjoys living out one of Summersalt's core values by traveling the world with her husband.We hope you enjoyed this podcast episode! To learn more about Moms of the Lou you can go to stlouismom.com or follow us on Instagram and Facebook. You can listen to the podcast on Apple Podcast and Spotify. And don't forget to rate and review so more people can tune in! This episode was produced by the St. Louis Mom. It was recorded and edited by STL Bucketlist Studios in St. Louis, Missouri. 

At the CIO 100 event, host Lucas Mearian sat down with Sastry Durvasula, Chief Operating, Information & Digital Officer at TIAA, to discuss how the company is using AI to enhance client services, power business growth, and transform operations. TIAA's AI initiatives include Research Buddy for asset management and empathy agents for personalized customer communications. Sastry Durvasula:https://www.linkedin.com/in/durvasula/Lucas Mearian:https://www.linkedin.com/in/lucasmearian/

It's thought that the aviation sector is over capitalising - as New Zealand's domestic airfares have shot up more quickly than any other country. A global airport group says domestic airfares are up 63% in six years, and are well ahead of the second-highest, up 53%. Air New Zealand's Chief customer and digital officer Jeremy O'Brien told Mike Hosking that accelerated inflation is effecting the industry. He says we're a reasonably small country with long distances to fly. O'Brien says in many cases the industry is over-capitalising, which then impacts the sustainability of the market. LISTEN ABOVESee omnystudio.com/listener for privacy information.

What does it take to digitally transform a $50 billion supply chain business?This week's guest, Murat Genc, President and Chief Information & Digital Officer at McLane Company, shares how he's helping a 130-year-old company embrace the future of technology.From his early days building algorithms in college to leading transformations at P&G, Whirlpool, and now McLane, Murat brings a rare blend of technical depth, leadership savvy, and startup mentality to every challenge he faces.You'll learn about:The “always-on” mindset driving McLane's modernizationBuilding AI assistants that work across every departmentHow emerging brands are breaking through with McLane's helpWhat it really takes to scale transformation across legacy systemsConnect with Murat on LinkedInFollow Beyond the Shelf on LinkedInLearn More about It'sRapidGet the It'sRapid Creative Automation PlaybookTake It'sRapid's Creative Workflow Automation with AI surveyEmail us at sales@itsrapid.io to find out how to get your free AI Image AuditTheme music: "Happy" by Mixaud - https://mixaund.bandcamp.comProducer: Jake Musiker

On this episode of the Transform Work Podcast, host John Winsor sits down with Paul Hlivko, Executive Vice President and Chief Information & Digital Officer at Wellmark Blue Cross and Blue Shield. With decades of experience leading enterprise technology and digital strategy, Paul has helped organizations adapt to waves of innovation while keeping people at the center.In this conversation, Paul shares insights from his recent Harvard Business Review article, “The AI Revolution Won't Happen Overnight.”  He explains why artificial intelligence adoption is more of an evolution than a sudden disruption, highlighting both the current limits of AI and the long-term opportunities for businesses and their workforces.If you're a leader navigating the future of work, technology, and talent, this episode will give you a grounded perspective on how to approach AI with clarity and confidence.

In this episode of The Friday Habit, Mark welcomes leadership expert and coach Jennifer DiMotta, founder of Uprisers. Jennifer has spent over two decades in corporate leadership, eventually serving as Chief Marketing and Digital Officer of a $22 billion company before creating her own coaching practice.Through her structured and results-driven approach, Jennifer has transformed the often “soft” concept of leadership into an actionable framework that helps middle managers and emerging leaders rise to the next level. She shares her personal journey—navigating single parenthood, climbing the corporate ladder, and ultimately launching her business—and introduces her six-step system for becoming your own leadership coach.If you've ever felt stuck in your leadership journey or wondered how to break through to the next level in your career, this conversation is packed with practical insights, mindset shifts, and actionable steps you can take right now.

This week, we're wrapping up the summer with the final episode recorded in the south of France at the Cannes Lions Festival of Creativity. Captured at Chez Vayner, this roundtable brings together three powerhouse leaders to explore how trust, courage, and community are driving the next wave of brand growth—and why the return of creative simplicity may be the key to long-term success.Joining Jim is...Jackie Jantos, President & Chief Marketing Officer of Hinge. Leading the dating app “designed to be deleted,” Jackie is redefining intentional connections for Gen Z and beyond. With past leadership roles at Coca-Cola and Spotify, she shares her insights on elevating young voices and keeping a brand true to its purpose.Lesley Scofield, Founder of Be LOVE. At her newly launched electrolyte beverage brand, Lesley is building around values of joy, connection, and community. Inspired by her own journey of growth and resilience, she's on a mission to spark meaningful real-world experiences.Gael De Talhouët, Chief Marketing & Digital Officer at Essity. A two-time Cannes alum, Gael has led groundbreaking work in feminine care and hygiene, including being the first to show red blood on TV. He credits consumer empathy, agency partnerships, and trust in creative teams as the foundation for bold, industry-shaping campaigns.Together, Jim and these leaders share a candid discussion on building brands that matter—across dating, wellness, and hygiene—showing how courage and conviction can cut through complexity and deliver lasting impact.---This week's episode is brought to you by Deloitte.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

We're proud to kick off our four-part Modern Finance series with a conversation with Deluxe's Yogs Jayaprakasam, SVP, Chief Technology & Digital Officer. AI isn't just changing treasury - it's completely reimagining how financial teams operate, transforming them from back-office functions into strategic business advisors.Yogs Jayaprakasam reveals how treasury departments are leveraging artificial intelligence to solve age-old challenges in revolutionary ways. While treasury has always focused on managing liquidity, cash flow, risk, and compliance, today's AI-powered tools are eliminating manual workloads and enabling real-time, data-driven decision making that wasn't possible before.The impact is already measurable. Document extraction accuracy has jumped from 65% to 95% using AI agents, dramatically reducing the need for manual matching and reconciliation. This frees treasury professionals to focus on strategic questions: What's driving cash flow delays? Why are dispute rates increasing? How can we optimize working capital? Real-world implementations at companies like McNaughton McKay demonstrate how these technologies improve not just receivables functionality but credit management as well.What makes today's AI revolution different from previous technological advances? As Yogs explains, "AI is moving at a speed I haven't seen before in my 25+ year career." The convergence of big data, cloud computing, and specialized hardware has created perfect conditions for transformative change. Yet the fundamentals remain constant - treasury's core problems haven't changed, but how we solve them has.For treasury leaders looking to navigate this transformation, Yogs recommends his "3×3" talent development framework, tailoring AI skills development across both proficiency levels and career stages. The message is clear: AI is here to stay, and the organizations that thrive will be those that embrace these technologies while maintaining unwavering focus on solving their customers' financial challenges.To learn more visit: https://www.deluxe.com/receivables-management/cash-application/ 

When digital banking experiences move too quickly, users may question their security instead of appreciating the convenience.Join hosts Chuck Moxley and Nick Paladino as they talk with Sathish Muthukrishnan, Chief Information, Data and Digital Officer at Ally. With over a decade of experience in FinTech at America's largest digital bank, Sathish shares how they consolidated six different mobile apps into one unified experience. Plus, what it really takes to create banking that customers compare to their favorite smartphone apps, not traditional banks.Key Actionable Takeaways:Address the four transformation challenges holistically - Technology, process, organizational, and emotional barriers must all be tackled simultaneously for successful digital transformationMeasure friction through multiple lenses - Combine customer feedback, behavioral analytics, and usability testing to understand where real friction exists versus where you think it doesBuild teams that everyone wants to hire from but nobody wants to leave - Create a high-performing culture through high expectations, strong support systems, and recognition that rewards collective successWant more tips and strategies about digital transformation and customer experience? Subscribe to our newsletter! https://www.thefrictionlessexperience.com/frictionless/ Download the Black Friday/Cyber Monday eBook: http://bluetriangle.com/ebook-Ally Bank Website: https://www.ally.comSathish Muthukrishnan's LinkedIn: https://www.linkedin.com/in/sathishmuthukrishnan/ Chuck's LinkedIn: https://www.linkedin.com/in/chuckmoxley/ Nick's LinkedIn: https://www.linkedin.com/in/npaladino/Chapters:(00:00) Introduction(02:00) Ally's origin story(04:05) Consolidating six apps into one experience(10:49) Four types of transformation challenges(14:24) The emotional side of change(18:18) When one-click is too frictionless(23:27) Learning from every customer interaction(25:29) Maintaining human touch in digital banking(28:48) How one feature creates lasting brand awareness(30:06) Creating teams nobody wants to leave(32:45) Common digital transformation mistakes(35:06) Conclusion

The most critical challenge facing most retail financial institutions is how to accelerate organic growth and customer acquisition in an increasingly competitive and technology-driven landscape. I'm joined on the Banking Transformed podcast by Sumeet Grover, Executive Vice President and Chief Strategic Growth & Digital Officer at Austin-based University Federal Credit Union. Sumeet is a renowned thought leader in financial services, with nearly two decades of experience at Citibank, where he held leadership positions spanning marketing, digital transformation, client experience, and operations. Most recently, he served as EVP and Chief Digital & Marketing Officer at Alliant Credit Union, the largest digital credit union in the United States. In today's conversation, we explore the most significant obstacles hindering sustainable growth, identify the most promising opportunities on the horizon, and discuss how AI is fundamentally transforming the growth model for retail financial institutions.

989: How do you modernize a 160-year-old company feeding 500 million people? Jennifer Hartsock, Chief Information and Digital Officer of Cargill, joins Peter High to unpack one of the most ambitious IT transformations in food and agriculture. Cargill, the largest privately held company in the U.S., is streamlining tech operations, insourcing talent, and deploying AI to drive global impact. In this episode, Jen shares how she restructured Cargill's tech teams to better align with business goals, reduced outsourcing from 80% to 60%, and embedded AI across R&D, sales, and operations. She also discusses her board service at Ingersoll Rand and reflects on ethical tech leadership at scale.

On the 52nd episode of Enterprise AI Innovators, host Evan Reiser (Abnormal AI) talks with Sastry Durvasula, Senior Executive Vice President and Chief Operating, Information, and Digital Officer at TIAA. Serving the investment and retirement needs of over 5 million customers, TIAA is a Fortune 500 financial services company with $40 billion in revenue and over $1 trillion in assets under management. In this conversation, Sastry shares his perspective on how AI enables large-scale transformation within a 100-year-old institution, why everyone should have a secure AI assistant, and the cultural components that will unlock the next wave of enterprise AI adoption.Quick hits from Sastry:On using AI to enhance security awareness training: “We used to send static phishing emails. Now we use generative AI to create training campaigns that are more realistic—and way harder to spot.”On AI's strategic impact for legacy enterprise: “AI will play the biggest role in the operational aspects of large, old companies, like digitization did 15 years ago.”On the importance of leadership: “We talk about platforms, processes, and people. But one of my mentors told me: it's people, people, people.”Recent Book Recommendation: Hit Refresh by Satya Nadella, Jill Tracie Nichols, and Greg Shaw--Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Enterprise AI Innovators is a show where top technology executives share how AI is transforming the enterprise. Each episode covers the real-world applications of AI, from improving products and optimizing operations to redefining the customer experience. Find more great insights from technology leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise AI Innovators is produced by Josh Meer.

John Henderson, Vice President, Chief Information & Digital Officer, and CIO at Rady Children's Health, joins the podcast to discuss how he keeps his organization engaged and aligned around a clear digital vision. He shares insights on improving both patient and employee satisfaction, developing a strong organizational identity, and preparing for long-term success amid a dynamic healthcare environment. Henderson also touches on the role of mergers in shaping the future of care delivery.

In an industry where customer trust is paramount, financial institutions like Ally are navigating the delicate balance between rapid innovation and robust security. As part of the Executive Leadership Series, sponsored by Naehas and recorded live at the Financial Brand Forum, we'll explore how Ally has leveraged generative AI to streamline operations, foster innovation, and enhance customer experiences while maintaining the trust fundamental to banking relationships. I'm thrilled to be joined by Sathish Muthukrishnan, Chief Information, Data, and Digital Officer at Ally Bank, one of America's leading digital financial services companies. Sathish will examine broader industry trends and provide a forward-looking discussion of Agentic AI's potential to revolutionize banking relationships, including the ethical considerations involved.

Sastry Durvasula, TIAA's Chief Operating, Information & Digital Officer, joins host Maryfran Johnson for this CIO Leadership Live interview. They discuss how GenAI and agentic AI "are changing everything," applying a "resilient mindset" to unstable market dynamics, why IT leaders need more stamina than style  and more. Find all the recent episodes with host Maryfran Johnson on Apple Podcasts, Spotify and YouTube Music.

In this mini edition of Waterfall, Mike and Karen are joined by SW Water's Chief Customer and Digital Officer, Laura Flowerdew, for a discussion about the innovative campaigns that the organisation are running to help people use less water. The full length edition of this episode was originally released on 24/3/2023.

Mark Hagan joins Elevate Care to discuss the dynamic role of technology in healthcare, especially in workforce management. He highlights the importance of strong partnerships between CIOs and HR leaders, effective change management strategies, and the role of AI in improving employee experiences. Mark also emphasizes the critical need for robust technology and data foundations to drive success across healthcare organizations.Chapters00:00 Introduction to Healthcare Technology Leadership02:46 The Evolution of Workforce Technology in Healthcare06:10 Strategic Partnerships: CIOs and HR Leaders08:58 Criteria for Selecting Healthcare Technologies11:46 Successful Implementation and Change Management15:06 Future Innovations in Healthcare Workforce Technology17:51 The Role of AI in Healthcare Technology21:07 Creating a Positive Employee Experience23:58 The CIO's Role in Driving InnovationAbout Mark:Mark Hagan is the Chief Information and Digital Officer at AMN Healthcare, overseeing digital strategy, technology R&D, IT infrastructure, data security, and program management. With extensive experience in systems integration, platform rationalization, and enterprise technology execution, he has led innovations and digital transformations across multiple organizations.Before joining AMN Healthcare, Mark served as CIO and Senior VP of IT at Envision Healthcare, where he spearheaded IT strategies for healthcare services. Earlier, as IT Director at TeleTech, he managed global infrastructure expansions across multiple continents.Mark also contributes as a director for M&M Properties Colorado LLC and Wonolo, Inc. Passionate about innovation, he has introduced AI, robotic process automation, and natural language processing to enhance operations and drive growth.Learn more about Mark Hagan: https://www.amnhealthcare.com/about/amn-leadership-team/mark-hagan/Connect with Mark on LinkedIn About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare

956: How can AI, data analytics, and predictive modeling revolutionize healthcare? In this episode of Technovation, host Peter High interviews Matt Kull, Chief Information and Digital Officer at Inova Health System, about how AI and data are reshaping patient care. Matt shares how AI is helping to automate administrative tasks, secure patient data, and predict hospital resource needs. He also discusses the future of edge computing and wireless technology in healthcare, ensuring hospitals operate more efficiently while delivering personalized, data-driven treatments.

CHIME President and CEO, Russ Branzell welcomes BJ Schaknowski, CEO at symplr and Matt Kull, EVP, Chief Information and Digital Officer at Inova Health as they discuss the key challenges and opportunities facing digital health leaders at the intersection of technology, innovation, and operational efficiency.  Hear critical insights on AI integration, ensuring long-term sustainability in cloud migration, and the importance of cybersecurity as a strategic enterprise risk. Our guests offer their perspectives on balancing financial pressures with the need for innovation and cultivating leadership to drive efficiency and resilience in an era of constant disruption.  Tune in for actionable advice on making smart technology investments, fostering interoperability, and building a foundation for sustainable, impactful transformation in digital health.Guests Russ Branzell, President and CEO of CHIME (Host)BJ Schaknowski, CEO, symplr Matt Kull, EVP, Chief Information and Digital Officer, Inova Health 

Healthcare innovation thrives at the intersection of technology and empathy. In this episode, Alistair Erskine, Board Member of Graphite Health and SVP and Chief Information and Digital Officer of Emory Healthcare, shares his journey from practicing medicine to leading healthcare innovation. He discusses the evolution of healthcare technology, the role of AI in patient care and the importance of integrating human connection with cutting-edge tools. Key Takeaways:(01:41) Fixing inefficiencies in electronic health records inspired Alistair's career shift.(02:00) The CMIO role bridges clinical workflows and technology.(10:05) Effective change management requires three lenses: technical, emotional and cultural.(12:43) Streaming rounds help leaders connect with frontline realities.(16:25) Trickle feedback provides timely, actionable insights.(22:14) Ambient listening improves patient interactions and saves physician time.(23:28) AI-powered tools prevent patient falls and enhance care quality.(34:26) Hospitals using Apple products improve efficiency and cybersecurity.Resources Mentioned:Alistair Erskine -https://www.linkedin.com/in/transformatics/Graphite Health -https://www.linkedin.com/company/graphite-health/Emory Healthcare | LinkedIn -https://www.linkedin.com/company/emory-healthcare/Emory Healthcare | Website -https://www.emoryhealthcare.org/This episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

Join Paul Hlivko, EVP, Chief Information and Digital Officer, Wellmark Blue Cross and Blue Shield as he discusses technology modernization, cloud, data, and the digital talent of the future. 

On the 48th episode of Enterprise AI Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Sathish Muthukrishnan, Chief Information, Data, and Digital Officer of Ally Financial. Ally is an American bank holding company, with over $8 billion in annual revenue and over 11,000 employees. The company provides auto financing, mortgage loans, banking, and other financial services to 11 million customers across the United States. In this conversation, Sathish explores Ally's groundbreaking journey from mainframes to AI-powered banking, the game-changing role of generative AI in customer support, and his predictions for how AI will redefine personal banking in the years to come.Producer's note: This episode was recorded in August of 2024.Quick hits from Satish:On the rules for engaging with Gen AI: “Gen AI is new and fast evolving. Like any new technology, there are risks that you have to tackle. We came up with guiding principles for how we use AI: One, let's build use cases that face our internal customers as the technology evolves. Two, there should always be a human in the middle. And three, we cannot allow sensitive information to leave Ally.”On the necessary data journey to unlock AI's potential: “AI is having its moment because of the convergence of other hype cycles that have happened. Whether that's data, cloud, native app development, or any technology investments. If you went through the data journey, and you have cloud enabled, you've made it findable, and you've made it easy to compute the data, now you have the ability to access the data and use the insights, and you can take advantage of this AI explosion.”On the importance of staying up to date with new technology: “Do not forget to experiment. Do not be afraid of the fast evolving technology. Continue to experiment, have your team be empowered. Whether it's on the offensive or defensive side, it's extremely important for you to be prepared. You need to continue familiarizing yourself with new technology so you can be prepared.”Recent Book Recommendation: Ideaflow by Jeremy Utley and Perry Kleb--Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise Software Innovators is produced by Luke Reiser & Josh Meer.

Vor den Präsidentschaftswahlen: Wie die US- und Latino-Medien in den über den Wahlkampf ums Weiße Haus berichten. Wie berichten die Latino-Medien in den USA? | Der Kreml trifft zunehmend Maßnahmen, um das russische Internet von internationalen Ressourcen abzuschotten. | Warnstreik beim rbb | ARD, RTL und Stefan Raab schließen sich zusammen und suchen den Act, der 2025 in Basel für Deutschland beim Eurovision Song Contest antritt. | Station Voice und Digital Officer von radioeins in den Ruhestand verabschiedet.

September 26, 2024: Tanya Townsend, Chief Information and Digital Officer at Stanford Children's Health, explores change management and rapid innovation. How does one effectively manage large-scale healthcare IT transformations while ensuring patient-centric solutions? What are the challenges of balancing technological innovation with clinician burnout, particularly with the rise of AI and ambient voice technologies? What lessons can other leaders take from her approach to fostering collaboration and adapting to rapid technological change?Key Points:01:45 Tanya Townsend's Journey in Healthcare IT4:56 Patient-Centric Technology in Pediatrics10:30 Emerging Technologies and AI in Healthcare17:37 Leadership and Organizational Culture23:23 Insights on AI and Machine Learning26:04 Career Reflections and MentorshipSubscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

In this episode of BRAVE COMMERCE, hosts Rachel Tipograph and Sarah Hofstetter sit down with Murat Genc, Global Chief Technology and Digital Officer at Whirlpool Corporation. With a career spanning nearly two decades at Procter & Gamble before transitioning to Whirlpool, Genc reflects on the challenges and growth he experienced while shifting from the consumer packaged goods (CPG) sector to the world of durable appliances. He shares how his leadership approach evolved and how his reliance on team collaboration and reverse mentoring has helped him keep his finger on the pulse of the organization.Genc delves into the complexities of marketing products with extended lifecycles, like Whirlpool's iconic KitchenAid mixers, compared to the faster-paced, repeat-purchase models of CPG. He explains how Whirlpool navigates this difference by focusing on the lifetime value of their customers through digital services, subscriptions, and connected technology. Genc also highlights the importance of IoT integration in appliances, giving Whirlpool real-time insights into product usage and consumer behavior to continually refine their product development and marketing strategies.The conversation takes a deeper dive into breaking down silos between marketing, tech, and R&D functions at Whirlpool. Genc shares his thoughts on bridging these gaps, drawing from his experiences at P&G and his philosophy of cross-functional collaboration. As the conversation concludes, Genc opens up about the bravest moment of his life—overcoming a personal health challenge and how it shaped his professional and personal outlook.Key Takeaways:Leadership evolution: From reverse mentoring to navigating a new industry.How IoT and real-time consumer insights shape product innovation at Whirlpool.The importance of breaking down silos between marketing and technology for a holistic business approach. Hosted on Acast. See acast.com/privacy for more information.

In this episode of BRAVE COMMERCE, hosts Rachel Tipograph and Sarah Hofstetter sit down with Murat Genc, Global Chief Technology and Digital Officer at Whirlpool Corporation. With a career spanning nearly two decades at Procter & Gamble before transitioning to Whirlpool, Genc reflects on the challenges and growth he experienced while shifting from the consumer packaged goods (CPG) sector to the world of durable appliances. He shares how his leadership approach evolved and how his reliance on team collaboration and reverse mentoring has helped him keep his finger on the pulse of the organization.Genc delves into the complexities of marketing products with extended lifecycles, like Whirlpool's iconic KitchenAid mixers, compared to the faster-paced, repeat-purchase models of CPG. He explains how Whirlpool navigates this difference by focusing on the lifetime value of their customers through digital services, subscriptions, and connected technology. Genc also highlights the importance of IoT integration in appliances, giving Whirlpool real-time insights into product usage and consumer behavior to continually refine their product development and marketing strategies.The conversation takes a deeper dive into breaking down silos between marketing, tech, and R&D functions at Whirlpool. Genc shares his thoughts on bridging these gaps, drawing from his experiences at P&G and his philosophy of cross-functional collaboration. As the conversation concludes, Genc opens up about the bravest moment of his life—overcoming a personal health challenge and how it shaped his professional and personal outlook.Key Takeaways:Leadership evolution: From reverse mentoring to navigating a new industry.How IoT and real-time consumer insights shape product innovation at Whirlpool.The importance of breaking down silos between marketing and technology for a holistic business approach. Hosted on Acast. See acast.com/privacy for more information.

This week on The CMO Podcast, Jim brings you a packed bonus episode, featuring eight guests he spoke with earlier this Summer during the Cannes Lions International Festival of Creativity. This recording is part of a special episode of Vayner's Marketing for the Now series. Each guest joined Jim in the much-desired air conditioning to chat about creativity, leadership, what's inspiring them, and the central theme of Gary Vaynerchuk's new book: the importance and challenge of attracting attention in today's marketplace. Jim's guests are:Maggie Schmerin, Chief Advertising Officer for United AirlinesCarrie Seifer, Chief Customer Officer & General Manager for GWILisa Peterson, The Americas Chief Marketing Officer for EY Consulting Ty Heath, Director of Market Engagement for The B2B Institute, a LinkedIn ThinkTankDavid Zucker, EVP & Chief Marketing and Digital Officer for Perdue FarmsTabata Gomez, McCormick & Company Inc's Chief Marketing Officer Claudine Patel, the Chief Marketing Officer for Consumer Healthcare, SanofiBenji Baer, the Chief Marketing Officer of CBRE, the commercial real estate firm.You can check out the full video on Vayner's YouTube channel, plus much more content captured in Cannes on Vayner's various social channels. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Not too long ago, we co-published a paper on the future of AI called “Yield Maps Killed AgTech Software, Can AI Save It?” and got a ton of great responses from across the industry. One such responder wrote in from his seat at the Syngenta Group, where he's helped the organization go from zero to 250 million acres digitally served in just five years. Feroz Sheikh, Chief Information and Digital Officer at Syngenta Group, offered some incredibly nuanced responses to the limitations and opportunities in this space, and we knew we wanted to have him come on to talk more about his internal perspective on evaluating AI, advancing digitization goals in a legacy ag organization, and what he see in the future of ag software. For more information and resources, visit our website. The information in this post is not investment advice or a recommendation to invest. It is general information only and does not take into account your investment objectives, financial situation or needs. Before making an investment decision you should read the information memorandum and seek financial advice from a professional financial adviser. Whilst we believe Information is correct, no warranty of accuracy, reliability or completeness.

Jeanine Charlton serves as Senior Vice President & Chief Technology & Digital Officer at Merchant's Fleet.  A leader in her field she has was recently named one of the Top 50 Most Powerful Women in Technology by the National Diversity Council and has even been featured in a book focusing on Women Executives.  She joined Merchant's Fleet in 2018 and provides strategic leadership to all of the company's technology initiatives while creating a culture that celebrates innovation and collaboration. Jeanine has an extensive Fortune 100 technology leadership background in the automotive, transportation, supply chain and manufacturing industries. She has worked at prestigious companies such as DXC Technology, Hewlett Packard Enterprise (HPE) and Electronic Data Systems (EDS). She has served on several boards as a technology advisor including Michigan Women in Technology and Forbes Technology Council and has been a mentor in the Menttium Global Leadership Development Program for over 15 years. In 2020, she was named one of the National Diversity Council's Top 50 Most Powerful Women in Technology and was a 2020 Chicago CIO of the Year® ORBIE® Award winner. Jeanine attended Central Michigan University and has received training from the Arizona State University Thunderbird School of Business, Columbia University and Harvard University in executive leadership. Quick recap The Benefits of Diverse Career Paths Jeanine and Michael, both with extensive careers in technology leadership across various industries including automotive and transportation supply chain, manufacturing, and digital sectors, discussed the value of their diverse experiences. Jeanine highlighted how her broad skill set, gained from her roles at Eds, Hewlett Packard Enterprise, Dx technology, Merchant E Suite, and her expat assignment in the UK, has been transferable across industries and beneficial in her current role. Michael concurred, emphasizing the advantages of a diverse career path, such as a broader understanding of how different systems work and the ability to adapt to various situations. They both agreed that such experiences enable individuals to bring more value to new roles or companies. Jeanine's Company's Growth Amid Pandemic Michael and Jeanine discussed Jeanine's experiences during the 2018-2019 period and particularly during the pandemic. Jeanine shared how her company, a 60-year-old firm, navigated the challenges of growth and the pandemic by leaning into their innovative culture and supply chain expertise. Despite initial hesitation from investors, Jeanine's team committed to investing and using technology to adapt to changing client demands, resulting in exponential growth. Michael praised Jeanine's bravery and strategic thinking during a time of uncertainty, highlighting the value of her diverse skillset in supply chain, logistics, production, and manufacturing. Challenges in Industries Amidst Macroeconomic Factors Michael and Jeanine discussed the ongoing challenges in their respective industries, particularly due to the impact of macroeconomic factors like rising interest rates and declining residual vehicle values. Jeanine, representing a heavy asset management company, highlighted the difficulties in managing their portfolio of assets while also ensuring fair prices for their clients and covering company costs. Michael acknowledged similar issues in the fleet management sector, including the problem of procuring parts and managing costs amidst rising inflation. Both expressed uncertainty about the future but remained hopeful that things would eventually settle into a new normal. Global Conflicts, Supply Chains, and Technology Michael and Jeanine discussed the impact of global conflicts on supply chains and logistics, noting the challenges and costs associated with acquiring parts from war-torn areas. They also discussed the need for domestic infrastructure to support production and the difficulties in retooling factories. Jeanine emphasized the importance of maintaining an innovative and entrepreneurial spirit amidst these challenges. They agreed on the potential of advanced analytics, AI, and other technologies to improve efficiency, customer experience, and personalized service. Jeanine's company's focus on technology advancements, connected vehicle solutions, and enhancing the ordering process for clients was highlighted.

In this episode of DGTL Voices, Ed welcomes Dr. Alistair Erskine,the Chief Information and Digital Officer at Emory Healthcare. They discuss Dr. Erskine's background, his journey in healthcare, and the transformation happening at Emory. Dr. Erskine shares his passion for reducing human suffering and his focus on patient experience. He highlights the importance of leadership in managing teams and inspiring people to work at their best. They also touch on the challenges of technology adoption in healthcare and the need for collaboration between different stakeholders in the industry.   Takeaways Leadership is a crucial aspect of being a CIO, focusing on managing teams and inspiring people to work at their best. Technology adoption in healthcare, such as telemedicine and patient portals, has faced challenges due to payment uncertainties and patient preferences. Collaboration between different stakeholders in the healthcare industry is essential for delivering quality care and improving patient outcomes. What's on your playlist?

In this episode of The Speed of Culture, Matt Britton interviews Dmitri Siegel, Chief Creative, Brand, and Digital Officer at Urban Outfitters. They explore how Urban Outfitters leverages in-store experiences to drive social media engagement, the balance between creativity and performance marketing, and the evolving expectations of Gen Z consumers.Follow Suzy on Twitter: @AskSuzyBizFollow Dmitri Siegel on LinkedInSubscribe to The Speed of Culture on your favorite podcast platform.And if you have a question or suggestions for the show, send us an email at suzy@suzy.com Hosted on Acast. See acast.com/privacy for more information.