Podcast appearances and mentions of Jay H Baker

This week we've got a blockbuster panel featuring three of the most experienced and insightful veterans of the luxury world: Karen Katz (former President & CEO of the Neiman Marcus Group, Steve Sadove (former Chairman and CEO of Saks) and Oliver Chen (Managing director and senior equity research analyst at Cowen and Company). We cover a lot of territory, first trying to align on a working definition of what "luxury" really means today and how luxury was evolving pre-COVID. Then we shift into what's next, including our dream team's quick takes on luxury re-commerce, the role of the in-store experience, the importance of multi-brand retail (online and off), sustainability, exclusivity, storytelling and more. We wrap up getting everyone's view on why it's so hard for legacy brands to innovate and  whether .com spin-outs make any sense at all.But first we open up with the top retail stories that caught our attention this past week, with a big focus on what we can take away from Black Friday and Cyber Monday performance as the threat of Omicron looms, more profitless prosperity from Allbirds as they report their first quarterly earnings as a public company, and Amazon's rise to parcel delivery supremacy. About Karen KatzKatz, who is a graduate of the University of Texas, is the former chief executive, president and director of the Neiman Marcus Group. She stepped down from the role in January 2019. Since 2014 she has also been on the board of directors at Under Armour.Katz has worked in a number of key executive and leadership roles at Neiman Marcus since joining the group as a merchandise manager in 1985. Most recently she has leveraged Neiman Marcus' brick and mortar assets to launch an omni-channel strategy that includes merging planning and buying teams for all departments and integrating customers' online and in-store experiences with in-store apps and personalised web dashboards.Under Katz, Neiman Marcus acquired luxury e-commerce site MyTheresa.com, the Munich-based luxury e-tailer. She also expanded MyTheresa's e-commerce offerings to bolster the Neiman Marcus omni-channel strategy and oversaw the opening of the retailer's first New York City flagship in 2018, a seven-story retail project situated in the Hudson Yards in Manhattan's far West Side. About Steve SadoveBetween 2002 and 2013, Mr. Sadove held positions of increasing responsibility with Saks Incorporated, serving as its Chairman and Chief Executive Officer from 2007 to 2013.Prior to joining Saks, Mr. Sadove built a distinguished marketing and consumer products career spanning more than 25 years and held senior positions at companies including General Foods (now Kraft) and Bristol-Myers Squibb Company as President of Clairol. He led Clairol to become the number one hair care business in the United States, relaunched the Herbal Essences brand into a $700 million business and completed the sale of the beauty care business to Procter & Gamble. Mr. Sadove is also a founding partner of JW Levin Management Partners, a private equity firm.Mr. Sadove is a former Chair of the National Retail Federation and serves as an advisor to Mastercard. He serves on numerous community and civic boards including Hamilton College as Chairman of the Board of Trustees and AmeriCares. About Oliver ChenOliver Chen has joined Cowen and Company's Equity Research department as a Managing Director and Senior Equity Research Analyst. He covers over 30 stocks in the Retail & Luxury Sectors.Oliver is a graduate of Georgetown University, The Wharton School at the University of Pennsylvania and is a CFA Charterholder. He also serves on the PhD Retail Research Review committee at the Wharton School's Jay H. Baker Retailing Center. Mr. Chen was recognized in the Wharton School's “40 Under 40” brightest stars alumni list in 2017.Most recently, Mr. Chen was recognized on the 2018 and 2017 Institutional Investor All-America Research team as a top analyst in the retailing/department stores & specialty softlines sector. Mr. Chen was also selected as a preeminent retail influencer as he was named to the National Retail Federation (NRF) Foundation's “2019 List of People Shaping Retail's Future.” Considered an “industry expert,” Mr. Chen frequently appears as a speaker/panelist at key industry events.Steve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,      The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

Technology has completely disrupted the way we shop in the 21st century. So how can retail leaders navigate these massive changes – especially after the experiences of the Covid lockdowns? To answer these questions and more, Alizila's Liyan Chen talks to one of the most influential scholars and thought leaders in retail. Barbara Kahn is the Patty and Jay H. Baker Professor of Marketing at the Wharton School of the University of Pennsylvania.  To read the full transcript, visit here: https://www.alizila.com/podcast/author-and-scholar-barbara-kahn-on-retail-innovation-in-china

Barbara Kahn is the Patty and Jay H. Baker Professor of Marketing for the Wharton School at the University of Pennsylvania. Over the course of her career, Barbara has kept a close watch on the evolution of retail and key economic and social trends that are impacting it. In recent weeks, she has assessed the impact of COVID-19 in an effort to determine its impact in comparison to the Great Recession and the latest Retail Apocalypse.

The shopping experience for everyone is much different than it was just a few months ago, but have things been changed forever as a result of the coronavirus pandemic? Barbara Kahn, the Patty and Jay H. Baker Professor of Marketing at The Wharton School at the University of Pennsylvania joins KYW In Depth to talk about the shopping trends we're seeing a couple months into the pandemic and which ones are here to stay.

Organizations do not have the luxury of focusing solely on operations these days. Over the past decade, retail as an industry has changed. To survive, retailers must put the customer at the center of everything they do.  That said, not everyone believes it yet.    Not so long ago, I was having a conversation in the C-Suite of a company about Customer Experience. Unfortunately, this company was not into the idea of putting the customer at the center of everything they do. Now, I won't tell you the name of the company, but I will tell you that when I read the room, I had an image of what it must have been like in the room when Blockbuster decided not to buy Netflix because “streaming is never going to catch on.” Don't just take my word for it. Take Professor Barbara Kahn's from the Wharton School at the University of Pennsylvania. As a guest on our recent podcast, she spoke about how retailers are winning in today's hypercompetitive retail market. (Spoiler alert: their strategy is built around the Customer Experience.) Professor Kahn co-hosts a weekly program on Sirius XM Channel 132 called “Marketing Matters,” and her new book, The Shopping Revolution: How successful retailers win customers in an era of endless disruption, discusses the chaotic world of retail. She shares the details of what worked and what didn't when she had a front-row seat to witness it unfold as the director of the Patty and Jay H. Baker Retailing Center. When she was the director of the center, she spoke with a lot of retailers. She asked them to describe their idea of the perfect retailer. They mentioned a lot of operational details from products to managing inventory to optimizing the supply chain. While their definition included understanding products and building an attractive mix of wares that a customer wants, it didn't mention the Customer Experience. Kahn decided to research her marketing library to see if there were any frameworks that were about customers, but to no avail. The frameworks she found were product and logistics-focused.  She wasn't satisfied with these. So, she decided to write her own. The result was the Kahn Retailing Success Matrix, which she included in her book. http://whartonmagazine.com/issues/spring-2018/the-4-best-retail-business-strategies/#sthash.hob4hi4Z.ji6jXm2z.dpbs  This episode of our podcast explores how the Kahn Retailing Success Matrix can help you with your Customer Experience. Listen to the podcast in its entirety to learn more about how The Kahn Retailing Success Matrix could work for your Customer Experience.   The Intuitive Customer podcasts are designed to explain the psychological concepts behind customer behavior.   If you would like to find out from one of our CX consultants how you can implement the concepts we discussed in your organization's marketing to improve customer loyalty and retention, contact us at www.beyondphilosophy.com. To subscribe to The Intuitive Customer and never miss a podcast, please click here.

Former Kohl's president Jay Baker discusses his decades-long career in retail and charts the retail chain's path to success. See acast.com/privacy for privacy and opt-out information.