Podcasts about luxury retail

In the latest episode of Remarkable Retail, Michael LeBlanc and Steve Dennis return with a their hot takes on the week's top retail headlines.The duo begins with a macroeconomic update, including political gridlock in the U.S. over the "Big Beautiful Bill," the Fed's inflation outlook, and uncertainty surrounding consumer spending. They then break down TikTok's extended 90-day reprieve, speculate on Amazon's motivation behind extending Prime Day to four days, and assess the e-commerce giant's recent shift in tone regarding AI impacts on future hiring needs The hosts also spotlight Walmart's surprising 23% growth in online apparel sales, consider the luxury sector's first contraction in 15 years, and dig into a new Profitero study that reveals digital channels now influence 64% of retail transactions—emphasizing the needs to break down silos and implement a harmonized shopping experience.Then it's over to this week's featured guest: Mark Irvin, Best Buy's Executive Vice President and Chief Supply Chain Officer. With more than 12 years at the retailer and a deep background in logistics, Irvin pulls back the curtain on what it takes to operate one of the world's largest and most complex retail supply chains. From visibility and speed to adaptability, Irvin outlines the three pillars of Best Buy's evolving logistics strategy. He explains how they leverage AI-driven sourcing to reduce delivery errors, digital twins to simulate future supply networks, and a growing control tower to dynamically reroute inventory in response to global disruptions—like the Panama Canal's low water levels or shifting geopolitical challenges.He also details Best Buy's commitment to sustainability, including partnerships for electrified freight and aggressive reverse logistics programs to refurbish or responsibly dispose of aging tech. The conversation wraps with a preview of his upcoming keynote at NRF's Big Show Europe in Paris, September 16-18., where he'll explore the future of retail supply chains and what it takes to deliver exceptional customer experiences by 2030. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Could a career in retail actually be the perfect launchpad for a thriving career in real estate? It might sound surprising, but the skills you build in retail, like reading people, earning trust quickly, and delivering top-tier customer service, are exactly what you need to succeed in real estate, especially at the luxury level. Too often, we assume that switching industries means starting over. But what if your background is your competitive advantage? Renee Jadan's journey proves just that. Before becoming a certified luxury real estate agent, she spent years in retail, where she mastered the art of client connection.  Today, she uses that same skill set to create elevated, unforgettable experiences for her high-end clients. Because in luxury real estate, it's not just about knowing the market, it's about anticipating needs, delivering value before it's asked for, and making every client feel like they're your only one. In this episode, Renee talks about her path from retail to real estate, why your experience is never wasted, and how to show up for clients at every price point like they're shopping at Chanel.   At the end of the day, my mission is to help people get what they want, and when they get what they want, I get what I want. -Renee Jadan   Things You'll Learn In This Episode  Getting opportunities vs. waiting Taking initiative creates more opportunities than waiting passively. Are we actively creating our paths, or hoping one appears? The importance of image Your image as an agent builds trust and signals professionalism, helping clients feel confident in your expertise. How does our professional image influence a client's confidence in our expertise? The power of customer experience  The experience we provide your real estate clients can be more valuable than the transaction itself. How can we intentionally create a memorable experience that sets us apart from other real estate professionals? Guest Bio Renee Jadan is a seasoned real estate professional with over 20 years of experience in sales and service. She began her career at Nordstrom at 18, quickly advancing through leadership roles, including District Store Support Manager for Michigan, Indiana, and Kentucky. Her expertise in customer experience and team development led her to positions at The Henry Ford Museum and Saks Fifth Avenue, where she managed luxury retail operations and elite clientele. Transitioning into real estate, Renee now serves as a certified luxury agent with Z Real Estate Experts in the Detroit Metro area. She specializes in luxury homes, buyer and seller representation, and investment properties. Her commitment to exceptional service and client relationships has earned her recognition as a top producer. Follow Renee on Instagram @reneejadanluxuryrealtor Find Renee on LinkedIn @Renee Jadan   About Your Host Remington Ramsey is a speaker, author, entrepreneur, and visionary in the world of real estate. As the creator of "Real Producers", a widely acclaimed magazine connecting top agents and industry leaders, Remington has built an impressive platform dedicated to celebrating and elevating the real estate community. Remington is also the author of Agent Allies: Building Your Business With Strategic Real Estate Partnerships. With a passion for motivating and mentoring, he's shared stages with some of the biggest names in business, helping professionals break through barriers and reach new heights. When he's not busy being a real estate guru, Remington is known for his contagious energy, practical wisdom, and a good dose of humor—because let's face it, navigating life and business requires both grit and a sense of humor. With multiple successful ventures under his belt and a reputation for engaging storytelling, he has the rare ability to make even the driest industry stats sound exciting.    Follow the show on our website, Apple Podcasts or Spotify so you don't miss a single inspiring episode! Start a Real Producers Magazine in YOUR Market! Learn more about franchise opportunities at realproducersmag.com

ABOUT THIS EPISODE:In this episode, my guest is Claire Bowden-Hughes, CEO and Founder at En2End, a leading sports fan engagement agency, founded on trust, respect, and reciprocity in relationships and leadership. In our conversation Claire shares valuable insights into: The Balancing Act of thriving as a mother and as an entrepreneur: The real life challenges and triumphs of juggling these 2 demanding but extremely rewarding roles. Excelling in a male dominated industry: The journey of being a female entrepreneur in the sports events world.The art of making lasting connections and exceeding expectations: The importance of building and nurturing a professional network in the sports event industry, how to make lasting connections and how relationships have been pivotal is driving business success.Claire's three Key Encouragements for life, entrepreneurship and leadership: Define the direction and hold the vision, but invite others into the journey: You have to take space for others to be able to be part of your journey. You won't be able to get there on your own.Stay curious and adaptable because nothing ever stays the same: The landscape is always shifting. Technologies are always evolving, behaviors are always changing. Your attitude sets the tone: The way that you come across, and the energy that you bring is something that can really inspire others and create momentum. Connect with Claire and find out more about her, and her amazing work:LinkedIn: Claire Bowden HughesWebsite: www.en2end.com Instagram: @en2endltdAbout Claire Bowden-Hughes:Early Life and Education: A sheep farmer's daughter from Mid Wales, Claire Hughes has always been ambitious and adventurous. Her journey began at the University of Central Lancashire, where she pursued a BA in languages ( French, German and Spanish with Tourism), laying the foundation for her career.World Traveller: After university, she embarked on a 9-month world tour, absorbing cultures across Singapore, Australia, Fiji, Hawaii, and America. This global exposure honed her adaptability, cultural sensitivity, and language skills, particularly French, which would become invaluable in her career.Luxury Retail in London: Claire's first foray into the professional world was in London's prestigious New Bond Street, where she leveraged her fluency in French to excel in sales and account management for a high-end luxury brand, Lalique. Here, she mastered the art of client relations and high-stakes negotiation.Sports Event Management: Moving to Manchester, Claire joined a small sports events agency, diving into the world of sportsman's lunches and dinners with notable sporting legends such as Lawrence Dallaglio, Sir Alex Ferguson, Gareth Edwards, Shane Warne, Frank Bruno and more! This role expanded her network significantly and introduced her to the intricacies of event management and sports marketing.TSMGI and Liverpool FC: Her career took a significant turn when she joined TSMGI, an American agency, where she was integral in the Aon-Man Utd shirt deal delivery. Subsequently, at Liverpool FC as Head of Partner Experience, she managed VIP match days, sponsor relations & international event programmes, further honing her skills in stakeholder management and sports...

Ready to shatter the glass ceiling of venture investing? Let's  dive deep into the transformative world of women-led investments. In this episode of How Women Inspire, Amy Dawson and Alissa Livingston unpack the stark reality that women control 52% of wealth yet receive only 2% of venture funding - and why that's about to change. With candid insights, personal stories, and a roadmap for getting started, this conversation is a rallying cry for women to step into their financial potential, challenge traditional investment narratives, and create meaningful economic impact. This week's episode 169 of How Women Inspire Podcast is about how women investors are changing the venture investing landscape! This episode was created in partnership with the Nasdaq Foundation. Together, we are working to educate, inspire, and engage women from diverse backgrounds on venture investing and entrepreneurship. Did you know that only 2% of venture funding goes to women-led companies? Together, we are working to show that women are the new face of venture investing.In this episode of How Women Inspire Podcast, Amy Dawson and Alissa Livingston are sharing the importance of approaching investing as a community and actionable steps you can take right now to overcome your internal roadblocks keeping you from investing. Alissa Livingston is the AVP of Finance Strategies & Initiatives at Saks Global. When she's not using data to analyze new business opportunities, she's taking trapeze lessons or traveling with her two children. Alissa received a BS in Mechanical Engineering from Northwestern University in Chicago, and an MBA from Columbia Business School in the City of New York. She's spent time in Technology Consulting, Investment Banking, and Luxury Retail.Amy Dawson is a product executive with over 20 years of experience in transforming visions into successful commercial ventures. She excels at identifying product-market fit, developing bundled solutions, scaling new product development from concept to profitability, and driving cross-functional execution for sustainable growth. Amy also serves as a board member for How Women Lead. Some of the talking points Amy and Alissa go over in this episode include:The benefits of learning together, the welcoming and collaborative nature of the venture ecosystem.How seeing other women successfully invest can inspire you to confront your investing fears.Using your investing journey to teach the next generation about financial literacy and establishing new norms in investing.The personal satisfaction and impact of supporting women founders who address issues affecting women and society.Thank you for listening! If you enjoyed this episode, take a screenshot of the episode to post in your stories and tag me!  And don't forget to follow, rate, and review the podcast and tell me your key takeaways!Learn more about How Women Inspire at https://www.howwomenlead.com/podcast CONNECT WITH ALISSA LIVINGSTON:LinkedInCONNECT WITH AMY DAWSON:LinkedInCONNECT WITH JULIE CASTRO ABRAMS:LinkedIn - JulieHow Women LeadHow Women InvestHow Women GiveInstagram - HWLLinkedIn - HWLFacebook - HWL

In this eye-opening retail industry analysis, our expert panel examines the high-stakes partnership between Amazon and Saks Fifth Avenue that could reshape luxury shopping forever. Key Moments: 0:02 - Introduction to the new "Luxury Stores at Amazon" partnership with Saks Fifth Avenue 0:50 - Ben Miller breaks down the strategy from Amazon's perspective as they pursue luxury consumers 1:18 - The fundamental mismatch between Amazon's utility-focused model and luxury's desire-creation business 2:05 - Critical context: Amazon's previous investment in Saks Global and the acquisition's financial problems 2:36 - Revelation of Saks' massive debt and upcoming repayment challenges driving this decision 3:32 - Chris Walton explains why luxury brands may not actually participate despite the partnership 4:16 - The "death knell" theory: Why using Fifth Avenue windows to promote Amazon shopping is "asinine" 5:15 - Counterpoint: Nordstrom's success with luxury through exceptional in-store experiences 6:54 - Anne Mezzenga provides a different perspective on the value of Amazon's convenience for luxury shoppers 7:53 - The shipping speed advantage: Getting luxury items next-day versus waiting a week 8:31 - How Amazon's Rufus AI could transform luxury shopping search and recommendations 9:23 - Heated debate: Could Buy with Prime have achieved the same goals without diluting the Saks brand? Listen as our retail experts battle over whether this partnership represents a desperate financial move or a necessary evolution in luxury retail's ongoing digital transformation in this week's Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand. Catch the full episode here: https://youtu.be/BrQ0kfPY4LA #amazon #saksfifthavenue #LuxuryRetail #retail #ecommercestrategy #retailinnovation #luxuryshopping #RetailDebate #AmazonLuxury #retailtransformation #omnichannel #retailbusiness

This episode explores the trends, secrets, and future of luxury and high-street retail in Los Angeles and beyond with Jay Luchs, Vice Chairman of Newmark.The Crexi Podcast explores various aspects of the commercial real estate industry in conversation with top CRE professionals. In each episode, we feature different guests to tap into their wealth of CRE expertise and explore the latest trends and updates from the world of commercial real estate.  In this episode, Shanti Ryle, Director of Content Marketing at Crexi, sits down with Jay, one of Los Angeles's most prominent retail commercial real estate brokers. They discuss Jay's background, his journey from aspiring actor to leading real estate broker, and his significant transactions, including deals with top global fashion brands and high-profile real estate deals along Rodeo Drive and Melrose Avenue. Jay shares insights into the world of luxury retail, the challenges and strategies in securing prime retail locations, and the importance of genuine connections and caring about the community's landscape. They also explore the impact of social media on retail, the dynamics of leasing and buying in high-demand areas, and Jay's perspective on the future of retail in Los Angeles.Introduction and Guest WelcomeJay Luxe's Background and Career HighlightsEarly Career and Transition to Real EstateChallenges and Strategies in Real EstateSpecialization in Retail LeasingNotable Deals and Community ImpactLuxury Retail and Market InsightsUnderstanding Real Estate PricingLocation and Rent DynamicsChallenges in Leasing and Landlord-Tenant RelationshipsImportance of Taxes and Broker RepresentationRetail Landscape and Market TrendsRestaurant Real Estate DynamicsFuture of Retail and Real Estate InsightsRapid Fire Questions and Closing Thoughts About Jay Luchs:Jay Luchs is Vice Chairman at Newmark and one of Los Angeles' most recognizable commercial real estate brokers, known for his “For Lease” and “Leased” signs across the city. He specializes in retail, office, and investment sales, representing top global fashion brands, entertainment companies, and emerging retailers. Luchs has completed major transactions for clients such as LVMH, Louis Vuitton, Dior, Celine, KITH, James Perse, and Equinox, including high-profile deals along Rodeo Drive, Melrose Avenue, and Sunset Boulevard.He played a key role in LVMH's $200 million purchase of the Luxe Hotel and the $122 million sale of 457-459 N Rodeo Drive to the Rueben Brothers. He's also helped launch first stores for brands like Alo Yoga and James Perse, and secured pop-up and permanent spaces for brands like Supreme, SKIMS, and Fear of God.In addition to retail, Luchs places corporate offices for fashion and entertainment clients, including Tom Ford, H&M, STAUD, and Brunel cuccinelli and various lvmh offices. He's also active in the local art and restaurant scenes, helping galleries like Gagosian and restaurants such as Craig's, Avra, and Tao Group find key locations across LA.Luchs and his team represent over 125 landlord listings in premier areas such as Rodeo Drive, Abbot Kinney, and Malibu. A top producer at Newmark since 2014, he has closed several billion dollars in deals. Originally from Maryland, Luchs graduated from the University of Virginia and has lived in Los Angeles since 1995. He serves on MOCA's Acquisition and Collections Committee. If you enjoyed this episode, please subscribe to our newsletter and enjoy the next podcast delivered straight to your inbox. For show notes, past guests, and more CRE content, please check out Crexi's blog. Ready to find your next CRE property? Visit Crexi and immediately browse 500,000+ available commercial properties for sale and lease. Follow Crexi:https://www.crexi.com/​ https://www.crexi.com/instagram​ https://www.crexi.com/facebook​ https://www.crexi.com/twitter​ https://www.crexi.com/linkedin​ https://www.youtube.com/crexi

VTEX: https://vtex.com---Step inside the yellow-bag world of Selfridges as host Paula Macaggi sits down with CTO Ross Beaumont to reveal how a 1906 department store stays at the cutting edge of luxury retail: from “Selfridges Unlocked” keys that trade spend for once-in-a-lifetime experiences, to ReSelfridges buy-back tech fuelling a circular economy, to AI that augments—never replaces—the human touch that turns shoppers into “Very Selfridges People.” Ross lifts the curtain on juggling million-square-foot store ops with next-day delivery, building product-led teams that fail fast but protect customer data, and he explains why he believes Selfridges is less a shop than a cultural destination. Tune in for candid leadership lessons, backstage innovation stories, and proof that confetti cannons, skateboard parks, and Rihanna collabs coexist with rock-solid engineering.

In Season 10, Episode 14 of the Remarkable Retail podcast, co-hosts Steve Dennis and Michael LeBlanc deliver a jam-packed episode that blends sharp commentary on today's global retail turbulence with a thoughtful five-year retrospective on Steve's landmark retail strategy book, Remarkable Retail.The first half of the episode centers on the mounting global trade tensions, specifically the deepening tariff war between the U.S. and China. Steve breaks down the financial ripple effects of Trump's temporary tariff pause, from bond market volatility to persistent inflationary pressure. Despite a temporary reprieve, tariffs remain four times higher than pre-war levels, impacting major retail players like Nike, RH, and Lululemon. Smaller retailers are particularly vulnerable, lacking the scale and capital to weather uncertainty.The hosts also tackle other pressing news stories: consumer confidence plummeting, the fallout from the looming de minimis policy change affecting Chinese factory-direct models like Temu and Shein, and the ripple effect this may have on Canadian exporters to the U.S. They highlight luxury retail turbulence as Prada acquires Versace and Saks Global—parent company of Saks Fifth Avenue and Neiman Marcus—faces vendor shipment cutoffs and empty shelves as seen in a Las Vegas store visti. A brief silver lining emerges in Dallas, where a threatened Neiman Marcus flagship gets a temporary lifeline.The second half of the episode is a deep dive into Remarkable Retail: How to Win & Keep Customers in the Age of Disruption, five years after its original release and four years since the COVID-updated second edition. Steve reflects on what inspired him to write the book—observing the collapse of retail's middle and the rise of bifurcation—and how the Eight Essentials framework continues to shape thinking in the industry. He shares which essentials remain relevant, which are now mere table stakes, and why “radical” as a term can be misinterpreted.Steve and Michael explore whether new tech, especially AI, can level the playing field—or merely amplify the advantages of already powerful retailers. Steve hints that if there were ever to be a third edition, it would put more emphasis on human-centered retail and leadership adaptability. The episode closes with reflections on the podcast's role as an evolving extension of the book, helping retail leaders stay agile and ahead in a rapidly shifting marketplace.Here is a 10% off code for the CommerceNext Growth Show exclusive to Remarkable Retail listeners: REMARKABLE. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Send us a textWhat happens when you mix an ex-Burberry tech mastermind, a shopaholic podcast host, and a bucketload of insights into the future of digital experiences? You get this week's unmissable episode of Marketing in the Madness!Katie Street sat down with retail innovation guru, Giles Smith. The person behind the scenes behind the digital and product strategies for Burberry, Selfridges, Unilever, John Lewis and 50+ other retail brands. So when we say he lives and breathes retail tech... we really mean it.Here's a sneak peek into what we got stuck into and why you should absolutely tune in:The Burberry Effect - From launching the first luxury eCommerce site back in 2009 to experimenting with social commerce and digital gamification, Giles reveals how the brand has consistently taken brave leaps into the unknown.From 10,000 Page RFPs to Rapid Innovation: At Burberry, Giles led a revolution of ripping up legacy procurement processes and embracing agile, fast decision-making, even choosing underdog platforms before MACH architecture was even a thing.Tech That Actually Feels Fun: Imagine this - you pop into your favourite luxury store while on a trip to NYC and bam! - you're handed NBA tickets just for being a loyal customer. No forms. No points. Just wow.But why aren't brands doing this yet? The technology already exists. The opportunity is right there. It just takes brands being brave enough to actually use it creatively.Oh and yes, Katie and Giles even pitched a few ideas on how British Airways could spice up customer loyalty (golden ticket under the seat, anyone?

Didier Mattalia, co-founder and CEO of Trust-Place, joins Alex on The Retail Podcast to explore how digital passports transform traceability and customer relationships post-purchase. Discover how luxury and premium brands across fashion, home furnishings, electronics, and mobility are leveraging digital passports to authenticate products, engage customers, and meet upcoming EU regulations on product sustainability and recyclability. Didier shares real-world examples, including partnerships with iconic brands like Ligne Roset and Isabel Marant, and offers insights into the future of product identity and data-driven retail.Episode Chapters:[00:00] Introduction: What is Product Traceability?[00:31] Meet Didier Mattalia: Co-founder & CEO of Trust-Place[01:18] How Trust-Place Creates Digital Passports for Products[02:48] European Regulation and the Role of Digital Passports[06:53] Industries Leveraging Digital Passports[07:59] Giving Identity to Luxury and Fashion Items[10:19] Case Study: Fighting Counterfeits with Ligne Roset[12:07] The Customer Journey and Digital Certification[15:36] How Brands Scale Digital Passports Implementation[16:45] Didier's Vision: The Future of Trust-Place and Digital TraceabilityShow Notes:Trust-Place: https://www.trust-place.comConnect with Didier Mattalia: LinkedIn ProfileReferenced Brands:Ligne RosetIsabel MarantAvery DennisonKey Topics: Product Authentication, Sustainability Regulations, Customer Engagement, Data-Driven RetailKeywords: Retail Innovation, Digital Passport, Traceability, Product Authentication, Sustainability, Luxury Retail, Customer Data, EU Regulations, Post-Purchase Experience

Perception changes everything.Think about many of the chores your customers endure in their lives. Or you do personally. The perception of a chore is not positive, right?Take shaving – dragging a sharp metal object across your face every morning to meet societal norms…sometimes even drawing blood. Ouch. Literally.So how do you turn something like that into a luxury experience? According to my latest guest, that is ‘the power of storytelling in branding.'To hear the story behind that lesson, along with more lesson-filled stories, I talked to Eric Malka, CEO and Founder, Strategic Brand Investments [https://www.strategicbrandinvestments.com/], and author of On The Razor's Edge: The story of The Art of Shaving [https://www.strategicbrandinvestments.com/projects-1].Malka was the co-founder and CEO of The Art of Shaving and sold it to Procter & Gamble. He currently advises and coaches seven entrepreneurs and founders through Strategic Brand Investments. He has invested in more than half of their companies.Hear the full episode using this embedded player or by clicking through to your preferred audio streaming service using the links below it.PLAYER GOES HEREListen on Apple Podcasts | Listen on Spotify | Listen on Amazon MusicKey lessons (backed by critical case studies) from what he made:The power of storytelling in branding Truth in marketing matters now more than everWord-of-mouth helps you find your best customersActionable takeaways from the people he made it withGreatness in the detailSometimes firing someone is doing them a favorEvery brand should have a battle cryDiscussed in this episodeAI Guild [https://join.meclabsai.com/]Authentic Brand Storytelling: Embed creative within your business model (podcast episode #105) [https://marketingsherpa.com/article/interview/authentic]“Authenticity” vs. “Professionalism”: Should you be your authentic self in your brand's content and marketing? Or must you adhere to certain strictures considered “professional” in your industry? [https://marketingsherpa.com/article/case-study/authenticity]Get more episodesSubscribe to the MarketingSherpa email newsletter [https://www.marketingsherpa.com/newsletters] to get more insights from your fellow marketers. Sign up for free if you'd like to get more episodes like this one.For more insights, check out...This podcast is not about marketing – it is about the marketer. It draws its inspiration from the Flint McGlaughlin quote, “The key to transformative marketing is a transformed marketer” from the Become a Marketer-Philosopher: Create and optimize high-converting webpages [https://meclabs.com/course/] free digital marketing course.Apply to be a guestIf you would like to apply to be a guest on How I Made It In Marketing, here is the podcast guest application – https://www.marketingsherpa.com/page/podcast-guest-application

Brent Polacheck, owner of Polacheck's Jewelers, is proving that the art of generational relationship-building still drives retail success in an era of instant gratification. How do you keep customers coming back for decades and sustain a 101-year-old family business when most people shop with a single click? In this episode, Jon talks with Brent about turning his Calabasas showroom into a social destination, choosing customers who value long-term relationships, and staying ahead of market changes as Polacheck's expands with new boutiques and prepares the next generation to continue the legacy.

AD: Shoptalk EuropeRetail is evolving fast, and we're diving into what's next! In this episode of OFFBounds, I sit down with Joe Lazslo, Head of Content US at Shoptalk, to explore the biggest shifts in retail—Unified Commerce, Loyalty, Customer Experience, and more. We break down why loyalty is harder than ever, how retailers are redefining customer experiences, and why Shoptalk's new event, Shoptalk Luxe, is a game-changer for the industry. Plus, in the end, we tease something BIG that OFFBounds and Shoptalk have been working on.

About Anand KumarAnand Kumar is the visionary Managing Director of Abra, a UAE-based leader in luxury retail fit-outs. His journey from intern to executive showcases his deep understanding of the luxury retail industry and his commitment to innovation, sustainability, and excellence. Under his leadership, Abra has expanded its footprint across the Middle East, Africa, and Asia, redefining luxury retail spaces with a focus on quality, precision, and sustainability.About This EpisodeIn this episode of The Matrix Green Pill Podcast, host Hilmarie Hutchison chats with Anand Kumar, exploring his inspiring journey from intern to Managing Director at Abra. Anand shares the story of Abra's evolution from a small print shop to a leader in luxury retail fit-outs, highlighting key milestones such as expanding into Saudi Arabia and establishing a purpose-built facility in Dubai.The discussion delves into Anand's leadership philosophy, shaped by hands-on experience across various business functions. He emphasizes the importance of quality, sustainability, and innovation in driving Abra's success. Anand provides valuable insights into integrating sustainable practices, including solar energy utilization, biofuel-powered vehicles, and collaborating with clients on green material alternatives.Listeners will also gain practical advice on building networks and fostering meaningful connections, as Anand underscores the importance of relationships in business growth. He shares his experience with Corporate Connections UAE and how networking facilitated Abra's expansion into new markets like Saudi Arabia.The episode concludes with Anand's reflections on leadership, offering tips for aspiring leaders, including embracing challenges, seeking growth opportunities, and maintaining a balance between work and personal life.Quotes5:46 - Sustainability for us is a core driver of our strategy and it aligns closely with the values of many of our clients as well.8:13 - Quality has really been the cornerstone of our growth.10:01 - Your network is your net worth.12:15 – To build a network, start within your own circle, with colleagues in your office, with people within the industry.12:57 - Be proactive in seeking out opportunities to learn and grow. 13:14 - Focus on building a deep understanding of the business and industry while developing strong relationships with key stakeholders.13:27 - Embrace challenges as opportunities for growth and don't to shy away from failure. 18:22 - Embrace the importance of balance between work and personal life, ambition and well-being.18:37 - Long-term growth and fulfilment come from prioritizing a sustainable way of growing, learning from failures and building meaningful connections along the way.Useful LinksWebsite:https://www.abravmsd.comInstagram:https://www.instagram.com/instanandgram/Facebook: https://www.facebook.com/anandkgovindanLinkedin: https://www.linkedin.com/in/anandkgovindan/The Matrix Green Pill Podcast: https://thematrixgreenpill.com/Please review us: https://g.page/r/CS8IW35GvlraEAI/review

Welcome to Season 6 of Tech Powered Luxury, brought to you with Azure Communications!  FFFACE.ME is leading the way in blending AR and retail by integrating AR mirrors, phygital clothes and virtual try-ons into offline and online shopping experience. Dmytro shares how his introduction to AR wasn't exactly love at first sight - but how, over time, he discovered its true potential and developed powerful use cases for the luxury fashion and beauty industries. Dmytro emphasises the need to adapt marketing strategies to the cultural and psychological needs of the next generation, rather than chasing every new technology trend. The main takeaway from this episode is that brands need to balance heritage with thoughtful innovation that add value, boost brand awareness, and drive sales. For quite some time now, Azure has been our go-to provider for all things print and marketing. If you attended our ⁠Live from Paris Fashion Week⁠ show in September last year, you would have seen our event magazines featuring all of the designers and creatives who played a part in the event and our beautiful invites - all created by Azure Communications - they know how to elevate events and marketing with a luxury and personalised touch. If you're looking for top-tier branded collateral, print services, or marketing support, look no further because Azure Communications can take care of all of it. You can visit them at ⁠www.azurecomm.ie⁠ or follow them on Instagram at @AzureCommunications. ABOUT Season 6 of Tech Powered Luxury is brought to you by luxury and tech entrepreneur Ashley McDonnell. With 10 years of experience working at the crossroads of luxury and technology, Ashley carved out a career across Paris, Dublin and Geneva, working at LVMH, Dior, Google and luxury group PUIG. The podcast is also taught as a module at leading business and design schools around the world, with the goal to share insightful and actionable stories and experience from industry leaders. NEWSLETTER & COMMUNITY REWARDS Each week, we bring a dedicated newsletter as well as Community Rewards to Tech Powered Luxury listeners. Subscribe to our substack to have full access: https://techpoweredluxury.substack.com/ THE TECH POWERED LUXURY TEAM Producer & Host: Ashley McDonnell Videography: Ben O'Neill  Photography: Anastasiia Redko, Anastasiia Lopushynska and Madeline Gillespie Production Assistants: Abigail Herbert, Gemma Brennan, Tessa Haughton Lynch, Grace Slattery and Klaudia Skierska Newsletter: Laoise O'Connell Styling: Johanna Dooley Styling Assistants: Cian Crowe and Alison Murphy Public Relations: Align Agency Content Creation: Kinsman & Co

Welcome to the 64th episode of Ecommerce Toolbox: Expert Perspectives – this time, host Kailin Noivo sits down with Alexis Katsafanas, Head of the Unilever Prestige portfolio, to discuss the evolving landscape of ecommerce in the beauty and luxury sectors, the importance of a customer-first mindset, and the balance between brand identity and market trends. Alexis shares actionable strategies for fostering a customer-first mindset, leveraging data-driven decision-making, and balancing brand authority with market demands. Gain insights into the challenges of personalization, the art of experimentation, and the delicate balance between maintaining luxury positioning and meeting customer expectations.

In this episode of The Marketing MadMen podcast, Nick Constantino and Trip Job dive into the evolving dynamics of holiday shopping and luxury retail with special guest Vic Johnson from Grand Seiko. Discover the significance of experience-based gifts, the impact of digital and in-store experiences, and the importance of relationship-building in luxury retail. Learn strategies to attract new customers, maintain brand integrity, and navigate the holiday season with exclusivity and appeal.

in this episode, éliou founders duda and cristy share their journey from running a miami-based creative agency to launching a luxury jewelry and lifestyle brand. with handmade products, celebrity endorsements, and a no-shortcuts attitude, the pair reveal their growth from side hustle to serious business—all while keeping operations fully in-house.

Join the Rooted in Retail Mastermind: Resilient Together--The right music, a carefully chosen scent, and thoughtful textures—small details like these add up to something bigger than you might expect. In today's episode, we explore how every sense plays a role in creating an unforgettable customer experience.You don't need to be a luxury retailer to apply these insights. Small, intentional touches can make any store feel special. Today, Felix Johnson from The FELIX Experience joins me to show how you can infuse a little luxury into your store.It starts with the music you play in-store. Felix shares a specific beats-per-minute range that encourages customers to stay longer—and it's amazing how much of a difference this can make! We'll also dive into how engaging the five senses helps nurture your customer experience. If you're ready to rethink the way you connect with your audience, you're going to love this conversation.[02:37] Felix's childhood dream of owning a mall[04:51] How Felix took big box insights to craft his own brand vision[06:14] What luxury means in a digital world of evolving expectations [08:18] Tips for indie retailers to create sensory-rich experiences for unique brands[12:10] What retailers can learn from the Saks-Neiman Marcus acquisition[14:14] Felix's resilience round--Links:Get all of the resources in our show notesJoin the Rooted in Retail Facebook Group to continue the conversation Get your ticket to EVOLVE 2025 - $200 off when you use the code rooted Join our newsletter for all the latest marketing news for retailers Show off your super fandom by getting your Rooted in Retail Merch!

Founder and Director at iKwe, Jadis Tillery, shares insights on empowering growth for businesses seeking investments and driving digital transformation through strategic vision and technology. With over 25 years of experience in various marketing sectors, including Media, Luxury Retail, and B2B SaaS, Jadis specializes in tailoring strategies to meet industry-specific challenges. Notable achievements include generating $1M in a month through internal ambassador networks and leading pioneering initiatives in social media and live broadcasting. Show NotesConnect With: Jadis Tillery: Website // LinkedInThe MarTech Podcast: Email // LinkedIn // TwitterBenjamin Shapiro: Website // LinkedIn // TwitterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Founder and Director at iKwe, Jadis Tillery, shares insights on empowering growth for businesses seeking investments and driving digital transformation through strategic vision and technology. With over 25 years of experience in various marketing sectors, including Media, Luxury Retail, and B2B SaaS, Jadis specializes in tailoring strategies to meet industry-specific challenges. Notable achievements include generating $1M in a month through internal ambassador networks and leading pioneering initiatives in social media and live broadcasting. Show NotesConnect With: Jadis Tillery: Website // LinkedInThe MarTech Podcast: Email // LinkedIn // TwitterBenjamin Shapiro: Website // LinkedIn // TwitterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week, we had a fascinating chat with Juliana Evangelista about what makes luxury customer experience actually luxurious. Juliana comes with a really interesting perspective from working with brands like Swarovski on how to train retail teams and create those "wow" moments that keep people coming back.Three big things that stood out:Discovery before transaction - don't just ask "what are you shopping for?", learn about the customer first Consistency matters more than fancy perks - you'd have someone spend $100 ten times than $5k onceAI should enhance human connections, not replace them - use data to empower staff, not automate them awayJuliana shared horror luxury shopping experiences, which drive home her points that every interaction matters, especially in luxury. You can find her at jewelsempre.com if you're looking to level up your CX game.

In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series, recorded live at Fortnum & Mason's flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.Presented by Narvar

This podcast discusses the market implications of the recently published results from leading luxury groups, including changing consumer preferences, the sector's China problem and the never-ending Creative Director musical chairs, with graduates from marketing courses.

In this podcast episode with our esteemed guest Natalia Jablonka, we dive into the world of omnichannel retail, digital commerce and inventory planning. Natalia shares her insights on creating a seamless customer experience across both eCommerce and physical stores, emphasizing the importance of leveraging customer data to enhance interactions. We discuss the challenges and opportunities in integrating online and offline sales, the value of pre-orders in luxury retail, and how platforms like Shopify are revolutionizing the industry. Whether you're a retailer or just curious about the evolving landscape of commerce, this episode is packed with actionable advice and thought-provoking ideas.

Hosts James Cook, Keisha Virtue, and Saul Lua dive into recent insights from two reports on holiday shopping and luxury retail trends. With inflation concerns lingering, the discussion reveals that holiday spending is anticipated to rise by 31.7% this year, with a focus on experiences such as dining out, movies, and visits to attractions. Shoppers are embracing in-store visits more, particularly to malls and department stores, while social media's role in gift planning has intensified, with platforms like Facebook and Instagram leading the charge. The conversation also covers luxury brand strategies, highlighting that new store openings are concentrated in malls and prime urban retail corridors, with New York City being a key focus area. Despite a slowing growth trend, the luxury market remains significant, driven by Gen Z and Millennials' increasing spending power and interest in unique, personalized experiences. James Cook, Keisha Virtue and Saul Lua are retail researchers for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  Watch our video show, Everything We Know About Retail: http://everythingweknow.show/ Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061  Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Have you ever wondered what it takes to turn a personal experience into a thriving business? In this inspiring episode of The Angel Next Door Podcast, we dive into the incredible entrepreneurial journey of Jasmine Jones, a remarkable founder and CEO who channeled her life's experiences and challenges into creating a groundbreaking company. This episode offers invaluable insights for anyone interested in the power of resilience, innovation, and purpose-driven entrepreneurship.Jasmine Jones, the dynamic founder, and CEO of Myya, joins host Marcia Dawood to share her unique journey. From witnessing her father's real estate investments to selling diamonds at Tiffany's, Jasmine's path to entrepreneurship is anything but conventional. A former beauty pageant winner and Miss DC USA, Jasmine leveraged her varied background and life experiences to create Myya, a company dedicated to providing customizable and insurance-billable breast prosthetics for breast cancer survivors. Jasmine's inspiring story was also featured in the documentary Show Her the Money, showcasing her entrepreneurial journey to a global audience.This episode is a treasure trove of wisdom and inspiration. Jasmine discusses the evolution of Myya, from its humble beginnings as a boutique store to its current status as a scalable telehealth platform serving patients nationwide. Hear firsthand how Jasmine navigated the complexities of fundraising, securing over $2.25 million in venture capital, and why the COVID-19 pandemic was a surprising catalyst for her business growth. Whether you're an aspiring entrepreneur, a seasoned business owner, or an angel investor, Jasmine's compelling story offers invaluable lessons on persistence, adaptability, and the importance of aligning business with purpose. This is a must-listen episode for anyone looking to make a meaningful impact through entrepreneurship. To get the latest from Jasmine Jones, you can follow her below!LinkedIn - https://www.linkedin.com/in/jasminerjones/https://myya.com/ Sign up for Marcia's newsletter to receive tips and the latest on Angel Investing!Website: www.marciadawood.comLearn more about the documentary Show Her the Money: www.showherthemoneymovie.comAnd don't forget to follow us wherever you are!Apple Podcasts: https://pod.link/1586445642.appleSpotify: https://pod.link/1586445642.spotifyLinkedIn: https://www.linkedin.com/company/angel-next-door-podcast/Instagram: https://www.instagram.com/theangelnextdoorpodcast/TikTok: https://www.tiktok.com/@marciadawood

In this joint podcast with Salesforce Commerce Cloud, Natalija Pavic welcomes regular host, Kailin Noivo, CEO of Noibu, and Monica Villaquiran, VP of Infrastructure, Client Experience, and Innovation at Richemont, for a deep dive into digital innovation in the luxury retail sector. Kailin shares how Noibu's proactive error-monitoring technology has transformed how brands like Richemont optimize their online experiences, preventing costly technical issues from disrupting customer journeys. Monica adds her insights into how luxury retailers are integrating digital tools to create seamless experiences, reflecting on the key role AI now plays in identifying and solving complex business challenges. Tune in for an insightful conversation on how luxury brands are balancing tradition with cutting-edge tech and what the future of AI holds for the retail industry.

Founder and Director at iKwe, Jadis Tillery, shares insights on empowering growth for businesses seeking investments and driving digital transformation through strategic vision and technology. With over 25 years of experience in various marketing sectors, including Media, Luxury Retail, and B2B SaaS, Jadis specializes in tailoring strategies to meet industry-specific challenges. Notable achievements include generating $1M in a month through internal ambassador networks and leading pioneering initiatives in social media and live broadcasting. Show NotesConnect With: Jadis Tillery: Website // LinkedInThe MarTech Podcast: Email // LinkedIn // TwitterBenjamin Shapiro: Website // LinkedIn // TwitterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Founder and Director at iKwe, Jadis Tillery, shares insights on empowering growth for businesses seeking investments and driving digital transformation through strategic vision and technology. With over 25 years of experience in various marketing sectors, including Media, Luxury Retail, and B2B SaaS, Jadis specializes in tailoring strategies to meet industry-specific challenges. Notable achievements include generating $1M in a month through internal ambassador networks and leading pioneering initiatives in social media and live broadcasting. Show NotesConnect With: Jadis Tillery: Website // LinkedInThe MarTech Podcast: Email // LinkedIn // TwitterBenjamin Shapiro: Website // LinkedIn // TwitterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, we dive into the recent ruling declaring Google an illegal monopoly, the potential for breaking up the tech giant, and the role of AI in reshaping the search landscape. We also explore China's antitrust crackdown and its rapid energy transition toward renewables and nuclear power. Lastly, we compare two unique retail concepts: LA's luxury Erewhon Market and Foodbanks Canada's initiative to create a dignified, retail-like experience for those in need. Tune in for insights on tech, innovation, and creating positive impact through customer experience.   For a dose of fresh business and tech inspiration, head over to nexxworks.com   Explore a bold new world with nexxworks - join our open experiences here:  https://www.nexxworks.com/experiences/upcoming-experiences.

On the Glossy Week in Review podcast, senior fashion reporter Danny Parisi and editor-in-chief Jill Manoff break down some of the biggest fashion news of the week. This week, we talk about Nordstrom's earnings results and what they mean for the struggling luxury retail sector, thirsty Jeremy Allen White's second campaign for Calvin Klein, and Walmart's move to start selling pre-owned luxury goods.

▶️ Visit to know more: https://www.raphaelcollazo.com/ Welcome, and for all your questions, Raphael is here to help you with Understanding Luxury Retail in Commercial Real Estate with Ari Mencias. If you are interested in learning about the many facets of commercial real estate, whether you're a business owner, investor, or just someone who's curious about the subject, you'll gain value from being a part of the group! In this meeting, Ariadna Mencias, Sales And Leasing Agent at Commercial Brokers International, talked about her background and how she got started in the business. Along with that, Ariadna shared valuable insights on the state of luxury retail and advice on how to attract these clients. So, watch the full video until the end to learn about luxury retail real estate. ▶️ If you're interested in learning more about Ari, check out the following links: ▶ LinkedIn: https://www.linkedin.com/in/ariadnamencias/ ▶ Instagram: https://www.instagram.com/retailgirlla/ ▶ Website: https://www.ariadnamencias.com/ If you like the video, please SUBSCRIBE and don't forget to press the bell

Stocks and sectors that would be buoyed by a Trump victory in November soared today on expectations for a GOP win. How you should play the moves, and what a Trump presidency could mean for the markets and the economy. Plus shares of Burberry sinking after a CEO shake-up. We'll dive into the company's struggling turnaround and the impact on the high-end retail sector.  Fast Money Disclaimer

Kerry Lutz and Carl Gould discussed the transformation of the retail industry, focusing on the challenges faced by traditional department stores such as Neiman Marcus. They explored the impact of branding and the potential for smaller, more interactive stores to thrive in the evolving retail landscape. The conversation also touched on the impact of inflation and consolidation on the sector, as well as the integration of AI technology. They discussed the potential for AI to revolutionize personal shopping and concierge services, and speculated on the use of iconic voices such as Marilyn Monroe and Burt Reynolds in AI interactions. The conversation highlighted the rapid changes occurring in the industry and the absence of centralized management, reflecting the essence of capitalism. Find Carl here: Carl Gould Find Kerry here: FSN and here: inflation.cafe

Despite the headwinds facing luxury spend, real estate remains a key battleground for luxury brands. Join Guy Ruddle and guests: Savills retail experts Marie Hickey, Anthony Selwyn and Nick Bradstreet, as well as the head of London bureau for Women's Wear Daily Samantha Conti, as they put global luxury retail under a magnify glass and delve into the trends that are shaping the landscape. Which global markets are moving up the agenda for international luxury brands? Exploring the findings from the latest Savills report 'Global Luxury Retail 2024 Outlook', the episode highlights the centrality of consumer needs, and how luxury brands are tapping into both existing and future affluence, particularly in China and the Middle East.

Craig and Lee discuss the latest retail developments on Robson Street, a key shopping area in downtown Vancouver. They highlight significant changes, such as the transformation of the former Victoria's Secret location into an adidas Concept store and the relocation of Roots due to Arc'teryx taking over its prime spot. This episode delves into the dynamics of retail real estate, showcasing how major brands are reshaping the street's retail mix. Further, they touch on additional developments, including the opening of a Lush Spa and plans for new entrants like Esprit, signaling a revival of the street's appeal. The discussion also covers the closure of Club Monaco and its replacement by JD Sports, illustrating the evolving nature of retail spaces and consumer preferences. The conversation provides insights into how these changes contribute to Robson Street's competitiveness with other shopping destinations. Finally, Craig and Lee speculate on the future of Robson Street in the face of new challenges, such as the opening of Oakridge Park, a major retail development. They ponder the need for Robson Street to upgrade its public realm to maintain attractiveness and competitiveness. Through their dialogue, they underscore the importance of innovation and adaptation in the retail sector, highlighting how Robson Street's evolution reflects broader trends in urban retail environments. Episode Sponsor: SAJO - Canada's first specialized retail builder. Visit SAJO to see their holistic approach and transdisciplinary team to explore and understand your needs. Discussed in this Episode: Robson Street in Vancouver in Flux as New Retailers Prepare to Open Stores [Feature] Subscribe, Rate, and Review our Retail Insider Podcast!Follow Craig:LinkedIn: www.linkedin.com/in/CraigPattersonTorontoInstagram: @craig_patterson_torontoTwitter: @RI_EICFollow Retail Insider:LinkedIn: www.linkedin.com/company/Retail-InsiderFacebook: https://www.facebook.com/RetailInsider/Twitter: @RetailInsider_Instagram: @Retail_Insider_CanadaListen & Subscribe:Apple PodcastsSpotifyOvercastStitcherShare your thoughts!Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Lee discuss Oakridge Park's transformation into a luxury retail hub, as revealed in their latest podcast. The announcement includes a mix of luxury and upper contemporary brands, such as Christian Louboutin, Miu Miu, Alexander Wang, Maison Margiela, and Versace, marking a significant upscale shift for the shopping center. With about 20% of its retail space dedicated to luxury brands, Oakridge is set to become an exclusive mall attracting wealthy clientele. Craig shares insights from Crystal Burns of Quad Real, emphasizing the strategic positioning of Oakridge Park in Vancouver's retail scene. The podcast delves into the unusual strategy of announcing retailers in batches, a rare occurrence in Canada according to Craig's experience. He compares Oakridge's approach to Royal Mount in Montreal, noting the significance of such announcements in today's retail market. The discussion extends to the introduction of new-to-market brands and the implications for Vancouver's luxury retail landscape, highlighting the city's capacity to support this influx of high-end retailers. Craig and Lee further explore the presence of existing brands in downtown Vancouver and their expansion to Oakridge, including Louis Vuitton, Prada, and others. They ponder the future of luxury retail in Vancouver, considering the potential for market share shifts between downtown and Oakridge. With excitement, Craig anticipates future announcements and the development's impact, drawing parallels with Royal Mount in Montreal. The conversation concludes with optimism for Oakridge Park's contribution to Vancouver's status as a luxury retail destination, eagerly awaiting the project's completion and the arrival of new retailers. Discussed this episode:Oakridge Park in Vancouver Announces First Confirmed Luxury Retail Tenants Ahead of 2025 Grand Opening [Feature] This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig:LinkedIn: www.linkedin.com/in/CraigPattersonTorontoInstagram: @craig_patterson_torontoTwitter: @RI_EICFollow Retail Insider:LinkedIn: www.linkedin.com/company/Retail-InsiderFacebook: https://www.facebook.com/RetailInsider/Twitter: @RetailInsider_Instagram: @Retail_Insider_CanadaListen & Subscribe:Apple PodcastsSpotifyOvercastStitcherShare your thoughts!Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Join us as we celebrate the 100th episode of the Women in Customer Success Podcast with a special guest - Aurore de Saint-Exupéry, a passionate Customer Success Manager at  ClickUp who took the road less travelled. Aurore transitioned from the high-end retail world into the tech industry, manifesting her belief that caring, loyalty, and teamwork are the secret ingredients for success in any industry.Aurore's journey to ClickUp, her dream company, was filled with intense preparation, professional advice, and a few nerve-wracking interviews. The moment she discovered the job opening, she embarked on a challenging ride, connected with the right industry expert, continuously learning about the role and its challenges and presented a highly successful case study that got her a job. Learn about the steps she took to land the interview, prepare for this transition and nail the interview process. The world of luxury retail and customer success might seem worlds apart, but Aurore talks about the principles for serving customers that are universal across roles and industries. She shares her strategies for succeeding as a new CSM, emphasizing the importance of product knowledge, undertaking extra projects and approaching her role as a customer coach, making sure they feel guided and supported. We also touch on the joy of travelling, immersing oneself in new cultures, and living abroad. Join us for this episode and hear the inspiring journey Aurore took to embrace her dream career in Customer Success. Did you know?Aurore was born in Paris and has lived across France, the UK, Hong Kong, and JapanShe started her career in luxury retail (Chanel & Louis Vuitton) Avid travellerTransitioned from non-tech into SaaS Customer Success Aurore was promoted to a Sr CSM within a year Direct descendent of Antoine de Saint-Exupéry, the author of the book 'The Little Prince' - one of the best-selling books in history!In this episode, you'll learn about: Aurore's career entry in luxury retail and its lessons on customer experienceProcess of applying for Customer Success role without previous tech experience Interview preparation for non-tech and non-saas experienceHiring Manager's perspective on hiring for a non-traditional backgroundLearning curve as a first-time Customer Success ManagerStanding out as a 'newbie', setting high standards and getting promotion-readyFollow Aurore de Saint-Exupery!This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods.__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow: Podcast Website Podcast host: Marija Skobe-Pilley Get a FREE '9 Habits of Successful CSMs' guide LinkedIn Podcast page Instagram: @womenincspodcast

The luxury space has seen some perhaps surprising but lucrative moves over the last couple of years, from collabs with creators to integrations in gaming worlds and beyond. But during times of permacrisis and economic hardship, how does luxury hold out? Luxury marketing experts from The Goat Agency, VERB (Croud), and XYZ (160over90) share how marketers are engaging consumers amidst inflation, navigating impacts on wealth levels, experiential preferences of Gen Z and younger audiences, and changing trends. Discover the importance of authenticity across demographics and where further blending of strategies may lead luxury marketing in the future. Hosted on Acast. See acast.com/privacy for more information.

Craig and Lee embark on a discussion centered around the contrasting retail landscapes of San Francisco's Union Square and Toronto's Yorkville. Their recent trip to San Francisco prompted them to explore the Union Square area, known for its diverse retail offerings, particularly in the luxury segment. They highlight the architectural grandeur of Union Square, wide sidewalks, and a concentration of high-end brands like Saks Fifth Avenue and Neiman Marcus. The discussion delves into the presence of wealthy patrons in San Francisco, driven by the city's tech industry, contributing to the thriving luxury retail scene. In contrast, the hosts shed light on the village-like ambiance of Yorkville, emphasizing the historical charm of the area with smaller buildings, cafes, and a tight-knit community. Craig observes that Yorkville, with its resident population and diverse income levels, boasts a vibrant and safe environment for both shopping and socializing. They also touch on the challenges faced by San Francisco, including vagrancy and crime in certain areas, like the nearby Tenderloin neighborhood, which contrast with the relative safety of Toronto's upscale shopping districts. Ultimately, the hosts recognize that both San Francisco and Canadian cities like Toronto have unique retail landscapes, with San Francisco's Union Square catering to luxury consumers and Toronto's Yorkville offering a distinctive village atmosphere. They express optimism for San Francisco's retail future, foreseeing the city overcoming its hurdles, while appreciating Canada's vibrant downtown cores and their sustained retail vibrancy.Subscribe, Rate, and Review our Retail Insider Podcast!Follow Craig:LinkedIn: www.linkedin.com/in/CraigPattersonTorontoInstagram: @craig_patterson_torontoTwitter: @RI_EICFollow Retail Insider:LinkedIn: www.linkedin.com/company/Retail-InsiderFacebook: https://www.facebook.com/RetailInsider/Twitter: @RetailInsider_Instagram: @Retail_Insider_CanadaListen & Subscribe:Apple PodcastsSpotifyOvercastStitcherShare your thoughts!Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Lee discuss the fierce rivalry unfolding between Toronto's Bloor-Yorkville and Yorkdale Shopping Centre in the realm of luxury retail. Delving into the nuances of this competition, they highlight the contrasting strategies and advantages each entitiy brings to the table. While Yorkdale's dominance owes much to the streamlined approach offered by its single landlord, Oxford Properties, and its climate-controlled environment that appeals to shoppers during harsh Canadian winters, Bloor-Yorkville's allure rests on its unique offerings and potential for a personalized shopping experience. Craig and Lee also draw parallels to similar trends in the United States, where luxury shopping has transitioned from vibrant downtowns to suburban malls due to shifts in consumer preferences and city landscapes. Moving beyond Toronto's borders, the hosts elaborate on luxury retail expansion in cities such as Vancouver and Montreal. They spotlight upcoming developments like the Oakridge Park in Vancouver and Royalmount in Montreal, both poised to reshape luxury shopping landscapes in their respective regions. The conversation shifts to the challenges posed by fragmented property ownership in Bloor-Yorkville, contrasting with the more cohesive approach of shopping centres like Yorkdale. As Lee aptly points out, navigating through individual building owners and their unique personalities can complicate retailer placement and leasing negotiations, underscoring the distinct advantages of mall environments for luxury retail expansion. Subscribe, Rate, and Review our Retail Insider Podcast!Follow Craig: LinkedIn: www.linkedin.com/in/CraigPattersonTorontoInstagram: @craig_patterson_torontoTwitter: @RI_EIC Follow Retail Insider: LinkedIn: www.linkedin.com/company/Retail-InsiderFacebook: https://www.facebook.com/RetailInsider/Twitter: @RetailInsider_Instagram: @Retail_Insider_Canada Listen & Subscribe:Apple PodcastsSpotifyOvercastStitcher Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Carl Quintanilla, Jim Cramer and David Faber focused on stocks rallying on new inflation data. The Consumer Price Index rose in July year-over-year for the first time in 13 months, but came in tamer than expected -- boosting bulls' hopes that the Fed will stand pat on rates in September. The anchors also engaged in a wide-ranging discussion about Disney. The stock rose after the company announced price hikes for its streaming services, overshadowing mixed quarterly results. Also in focus: Coach parent Tapestry agreed to acquire Capri Holdings -- the home of Versace and Michael Kors --  for $8.5 billion in cash, Alibaba and Wynn Resorts among the earnings winners, Novo Nordisk vs. Eli Lilly: The demand for diabetes and obesity drugs. Squawk on the Street Disclaimer

In this episode, we are joined by Aisha Alves. Aisha represents FlowerHire in launching and accelerating careers for the best talent in the industry. Having worked in strategic roles across the Nonprofit, Luxury Retail, Education, and Tech Industries, (Smithsonian Institution, Nordstrom, NARS Cosmetics, NetHope.org, and NIH) she brings a range of knowledge and high-touch service style that help bring out the best in job seekers and business partners as they build teams together. Topics: 1. How To Recruit Talent 2. What Makes A Good Candidate * Twitter - @TheCannabisRev2 * LinkedIn - @thecannabisreview * Episode Library - https://www.thecannabisreview.ie + FlowerHire - https://flowerhire.com/

The much-coveted Birkin bag or a Ferrari is unattainable for most people. Although these luxury goods may be out of sight price-wise for the majority of consumers, retailers who don't allow aspirational browsing, are the ones who are out of touch. Subscribing to the idea that Xenia (genuine hospitality) is good for business — for both the browser and buyer alike is the topic of this conversation with Ian Carter, Chairman of Watches of Switzerland Group, the world's leading retailer of luxury watch brands, and the owner and partner of The Exclusive Automotive Group of Washington DC, dealers of Aston Martin, Bentley, Koenigsegg, and Karma luxury vehicles.The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Consumer Packaged Goods (CPG) is a commonly used term in the cannabis industry, encompassing brands and dispensaries. When it comes to luxury purchases, the entire experience and the emotions it evokes play a crucial role in evaluating customer satisfaction. Luxury brands can command premium prices due to their positioning and the inherent value associated with their products. While the cannabis industry is gradually moving towards establishing such premium price points, it requires a deep understanding of exceeding expectations at every customer touch point.Implementing and refining these strategic principles is a valuable endeavor. However, it presents significant challenges, including current marketing restrictions, limited capital resources, and the complex nature of establishing a consistent national brand identity in a market that operates on a localized basis.Applying and developing these strategic principles is a valuable undertaking but comes as a steep uphill challenge.This week we sit down with David Goubert, CEO of Ayr Wellness, to discuss the following:How AYR  is applying  luxury retail principlesImplementing realignment strategy and why certain assets didn't fitKey touchpoints in the customer journeyWhere Opportunities are in cannabis via marketing$AYRWFAbout:  David GoubertDavid Goubert is President and CEO of Ayr Wellness and is responsible for overseeing the Company's operational and commercial functions, including production, supply chain, retail, wholesale and marketing.Mr. Goubert joined Ayr from Neiman Marcus Group, one of the largest multi-brand retailers in the United States, where he helped lead the company through a transformation into one of the strongest retailers in the country. Most recently, he served as NMG's President and Chief Customer Officer, where he was responsible for the full P&L of the Neiman Marcus brand as well as all customer touchpoints.Prior to joining Neiman Marcus, Mr. Goubert spent 20 years at LVMH, the world's leading luxury consumer-products company. At LVMH, David served in a variety of capacities, including Senior Vice President of LVMH's Starboard Cruise Services subsidiary and 15 years leading manufacturing, supply chain, retail and general management at the company's flagship Louis Vuitton brand. Guest Links:LinkedInAyr Wellness: LinkedIn & TwitterFollow us: Our Links.At Eighth Revolution (8th Rev), we provide services from capital to cannabinoid and everything in between in the cannabinoid industry.8th Revolution Cannabinoid Playbook is an Industry-leading report covering the entire cannabis supply chain The Dime is a top 5% most shared  global podcast The Dime is a top 50 Cannabis Podcast Sign up for our playbook here:

Consumer Packaged Goods (CPG) is a commonly used term in the cannabis industry, encompassing brands and dispensaries. When it comes to luxury purchases, the entire experience and the emotions it evokes play a crucial role in evaluating customer satisfaction. Luxury brands can command premium prices due to their positioning and the inherent value associated with their products. While the cannabis industry is gradually moving towards establishing such premium price points, it requires a deep understanding of exceeding expectations at every customer touch point.Implementing and refining these strategic principles is a valuable endeavor. However, it presents significant challenges, including current marketing restrictions, limited capital resources, and the complex nature of establishing a consistent national brand identity in a market that operates on a localized basis.Applying and developing these strategic principles is a valuable undertaking but comes as a steep uphill challenge.This week we sit down with David Goubert, CEO of Ayr Wellness, to discuss the following:How AYR  is applying  luxury retail principlesImplementing realignment strategy and why certain assets didn't fitKey touchpoints in the customer journeyWhere Opportunities are in cannabis via marketing$AYRWFAbout:  David GoubertDavid Goubert is President and CEO of Ayr Wellness and is responsible for overseeing the Company's operational and commercial functions, including production, supply chain, retail, wholesale and marketing.Mr. Goubert joined Ayr from Neiman Marcus Group, one of the largest multi-brand retailers in the United States, where he helped lead the company through a transformation into one of the strongest retailers in the country. Most recently, he served as NMG's President and Chief Customer Officer, where he was responsible for the full P&L of the Neiman Marcus brand as well as all customer touchpoints.Prior to joining Neiman Marcus, Mr. Goubert spent 20 years at LVMH, the world's leading luxury consumer-products company. At LVMH, David served in a variety of capacities, including Senior Vice President of LVMH's Starboard Cruise Services subsidiary and 15 years leading manufacturing, supply chain, retail and general management at the company's flagship Louis Vuitton brand. Guest Links:LinkedInAyr Wellness: LinkedIn & TwitterFollow us: Our Links.At Eighth Revolution (8th Rev), we provide services from capital to cannabinoid and everything in between in the cannabinoid industry.8th Revolution Cannabinoid Playbook is an Industry-leading report covering the entire cannabis supply chain The Dime is a top 5% most shared  global podcast The Dime is a top 50 Cannabis Podcast Sign up for our playbook here:

In this episode, Bethan Ryder, Editorial Director at WGSN is joined by guests Simon Mitchell, co-founder of architectural studio Sybarite, and Laura Saunter, Senior Strategist at WGSN. Together, Bethan and guests explore the landscape of luxury retail, from the return of the mega flagship in the post-pandemic era to how luxury brands are meeting the needs of the most discerning consumers by delivering memorable in-store experiences. Simon and Laura bring valuable insights on designing luxury retail spaces around the world, how China is leading the way, the influence of sustainability on the design process, and the evolving relationship between consumers and brands within the physical retail environment. Find out why retail design is theatre. Why stores and malls need to deliver delight and joy. And how luxury brands are becoming cultural curators. Hear from Simon Mitchell, co-founder of luxury retail design specialists Sybarite, on how a Katharine Hamnett store inspired him to follow a design career back in the 80s and how working with Marni taught him how you could push the boundaries of retail design.

Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today's episode, we talk with Morgan Seghin, Facilities Manager for Swarovski. Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.In this episode, Morgan discusses managing facilities on an international scale, the attention to detail required of a luxury retailer, and how Swarovski is honoring their responsibility to  the planet with sustainable practices. Hailing from Belgium, Morgan Seghin has 15 years of experience working in retail, 10 of which are in facilities management. He has worked for international luxury retailers all over the world such as Prada and Christian Dior, where he pioneered and launched the facilities management program. He has since moved to Paris where he manages the facilities at Swarovski across Europe. —Guest Quote“Our CEO says the project is king, the client is queen, and always the store is the castle. So we treat it as a castle. You wouldn't go to Disneyland if you have a castle that's falling apart and not painted very well with the wrong lighting, slippery stairs, you would have a bad experience in Disneyland. So it's not just about having a beautiful store, it's also making sure that the client will walk in the store and stop at every single square inches of the store. Every single, square inches will offer you a new environment, something new to look at.” - Morgan Seghin Time Stamps**(01:58) - Morgan's Journey **(06:41) - Facilities in Swarovski **(11:03) - Facilities within a luxury brand**(18:03) - The evolution of retail **(30:18) - How Swarovski prioritizes sustainability**(34:15) - Sid's final thoughtsSponsor:ServiceChannel brings you peace of mind through peak facilities performance.Rest easy knowing your locations are:Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. Get to know us at Servicechannel.com—Links Connect with Morgan Seghin on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website

This episode features an interview with Kristin Maa, Senior Vice President of Growth at Saks. At Saks, Kristin leads growth and retention marketing and online category growth. She has held various leadership roles at Saks Fifth Avenue and HBC in marketing and business strategy.In this episode, Kailey and Kristin discuss customer DNA, uniting online data and in-store experience, and creating VIP customers through predictive analytics.-------------------Key Takeaways:Customers expect their digital profiles to be reflected in their in-store experience. It's critical for associates to structure in-person conversations around online data to provide a personalized omnichannel experience.Through the use of predictive analytics, it's possible to identify potential high LTV customers based on their behavioral data. This practice gives customers the VIP treatment and leads to higher engagement and retention.Customer DNA helps pinpoint which brands, categories, and engagement channels customers prefer. This enables marketers to identify and suggest similar products and channels a shopper might be interested in, effectively moving them along their engagement journey.-------------------“If we are giving early access to our VIP customers, we're also taking a group of people that haven't ‘earned' that status already, but they're indicating that they probably will, and going ahead and giving it to them because we want to make sure that we're retaining them. It gives us a better chance to engage them and wrap our arms around them early and make sure that they fulfill their destiny as that high LTV, VIP customer that we think that they're going to be.” – Kristin Maa-------------------Episode Timestamps:‍*(02:08) - Kristin's background*(04:23) - Industry trends in customer engagement in luxury retail*(11:11) - How Saks is building personalized digital experiences*(18:24) - How Kristin defines “good data”*(22:10) - How Saks is using good data to build customer engagement‍*(28:02) - An example of another company doing it right with customer engagement (hint: it's Delta)*(31:34) - Changes in customer engagement in the next 6 to 12 months*(35:14) - Kristin's recommendations for upleveling customer engagement-------------------Links:Connect with Kristin on LinkedInConnect with Kailey on LinkedInLearn more about Caspian Studios