Podcasts about retail innovation

In this insightful episode of the Remarkable Retail podcast recorded live at the CommerceNext Growth Show in New York, Sarah Henry, Vice President, Head of Content, Influencer & Commerce at Walmart, discusses how one of the world's largest retailers is at the forefront of digital innovation. Sarah shares her journey from classical pianist to marketing executive, charting her unique path into eCommerce and social media leadership.The discussion dives deep into how Walmart is meeting the evolving expectations of Gen Z and Gen Alpha consumers. Sarah explains how the boundaries between brand discovery, engagement, and purchase are transforming, particularly for younger demographics who now discover products on social platforms more than in physical aisles or via traditional search engines. She shares insights into Walmart's strategic shift, including the rollout of the "Who Knew?" campaign, which highlights surprising products and services available through Walmart, ranging from exclusive Pokémon cards to stylish fashion from brands like Free Assembly.A central focus of the conversation is "Walmart Creator", the brand's in-house platform launched to streamline influencer engagement and power social commerce. Sarah explains how this platform connects tens of thousands of creators directly with Walmart's ecosystem, enabling shoppable content that seamlessly bridges inspiration and transaction.The conversation also touches on the increasing role of artificial intelligence in commerce. Sarah emphasizes the balance between technology and human creativity, asserting that Walmart's approach is "tech-led and people-powered." She discusses how AI is being used to support creators, personalize experiences, and enhance the customer journey, while remaining cautious about authenticity and scale.Sarah offers a look at attribution and measurement, acknowledging progress while recognizing room for improvement. She also shares her excitement for the future of social commerce and the continued growth of the creator economy as a legitimate career path. Throughout the episode, she underscores the importance of adaptability and real-time testing in a retail landscape that is changing by the day. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Rethink Retail, was live at The Lead 2025 in NYC with our host Liza Amlani and Dr. Alisa Brady, founder of Sweetums, a fast-growing beauty and sexual wellness brand blending intimacy, scent, and science. A clinical psychologist turned entrepreneur, Dr. Brady shares how customer data, cognitive research, and product innovation are driving Sweetums' retail expansion. From flavored intimate wipes to lip balm with a built-in applicator, learn how Sweetums is taking pleasure mainstream, one scented swipe at a time. You'll hear: - How Dr. Brady used psychology and scent science to design her first product - What the data really says about men, cinnamon buns, and buying behavior - Why women are the surprise buyers of Sweetums' men's line - How flavored fragrance and function-first packaging are driving connection - Where Sweetums is winning in retail and what's next after The Lead 2025 pitch stage Join our global retail community: www.globalretailleaders.com

Welcome to another episode of the Bentonville Beacon podcast! This week, host Brandom Gengelbach sits down with local entrepreneur and innovation leader Josh Stanley for an engaging look at the heartbeat of Bentonville's economy: retail and retail innovation. Josh, who has built his career at the crossroads of e-commerce, technology, and entrepreneurship—including stints at Zappos and founding his own companies—shares his fascinating journey from the tech world of Las Vegas to building startups in Northwest Arkansas.Together, Brandom and Josh dive into the importance of the retail value chain, the unique opportunities Bentonville offers for startups and established brands alike, and how the region is positioning itself as the “Retail Value Chain Capital of the World.” They also discuss the highly anticipated Retail Innovation Week and Embark Summit coming this September, designed to bring together industry leaders, emerging brands, and entrepreneurs to spark connections and drive growth.Whether you're interested in economic development, the startup scene, or just want to hear inspiring stories from people shaping Bentonville's future, this episode offers practical insights, candid reflections, and a look at how collaboration and innovation are fueling the next chapter for the region. Don't miss it!

In this episode, Wendy Liebmann talks to Anna Mayo, NielsenIQ VP Beauty Vertical, and WSL Strategic Retail's Elia Auchane and Katie Hornsby about the importance of collaboration to drive innovation at retail.They discuss:In challenging retail times, how critical it is to inspire new thinkingThe power of bringing different companies and different disciplines to address critical challenges and define new opportunitiesHow WSL Strategic Retail's Retail Safari® gets people away from their desks to  experience and learn from innovative retail concepts often outside their own areas of expertiseWSL and NIQ's collaboration that connects consumer and shopper insights to drive inspiration across disciplines to affect changeSend us a textVisit our website for transcripts, links mentioned on this episodes, and video podcasts. Subscribe and rate us with your favorite podcast app!

In this special encore episode of The Voice of Retail, recorded live at the Cox School of Business at Southern Methodist University in Dallas, host Michael LeBlanc is joined by longtime Remarkable Retail #podcast collaborator and retail thought leader Steve Dennis to celebrate the launch of Steve's latest book, Leaders Leap: Transforming Your Company at the Speed of Disruption.Best known for his bestselling book Remarkable Retail, Steve steps outside the retail-specific lens to explore a broader question: Why do leaders and companies fail to transform—even when they know they must? Drawing on personal experiences at iconic retailers like Sears and Neiman Marcus, Steve shares how legacy mindsets, fear of risk, and "timid transformations" can doom even the most well-intentioned strategies. He recalls a pivotal moment at Sears when, after 18 months of strategic planning and board approval, a colleague remarked that the new plan was “not a strategy to win—just a strategy to suck less.”From there, the conversation dives into the key themes of Leaders Leap, including Steve's concept of “leadership mind leaps”—seven fundamental shifts that leaders must make to truly drive meaningful transformation. These include “Crush Your Ego,” “Open the Aperture,” “Edit to Amplify,” “Start with Wow,” “Think Radically,” “Embrace the Risk of Inaction,” and “Accelerate with Urgency.” Each leap challenges conventional leadership norms and encourages leaders to rethink their roles in the face of fast-paced disruption.Steve and Michael discuss why merely optimizing the business model isn't enough in an age defined by exponential change, and how legacy brands can learn from disruptors like Uber, Airbnb, and Netflix—companies that pivoted boldly and often. Using examples from RH (formerly Restoration Hardware) and Vuori, the episode highlights how focus, differentiation, and bold thinking can enable even established players to reinvent themselves.This episode is a masterclass in leadership transformation for retailers and executives across sectors. Whether you're a C-suite veteran, a team leader, or an entrepreneur navigating disruption, this conversation offers both strategic frameworks and personal insight that can help you leap forward, not fall behind. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

In this must-listen episode of The Voice of Retail, host Michael LeBlanc is joined by seasoned retail strategist Jim Okamura, Partner at McMillan Doolittle and Co-Founder of the Global E-commerce Leaders Forum (GELF). Recorded live at the CommerceNext show in New York City, the two Canadians delve deeply into the current and future state of retail, blending global expertise with practical insights from the ground up.The conversation begins with Jim's background and a look at McMillan Doolittle's role in driving innovation across various retail formats. Known for their globally respected annual Retail Innovations report, Jim explains how international partners nominate the most forward-thinking concepts, regardless of whether they achieve commercial success. From trailblazing store formats, such as Printemps' architectural marvel in Manhattan, to localization strategies that shape international brand launches, Jim shares examples that reflect where retail is headed next.The duo then shifts to a frank discussion about the collapse of Hudson's Bay and what it signals for the broader department store format. Comparing North American challenges with the success of Japanese models that utilize a leased brand approach, Jim highlights how changing consumer behaviour—especially in beauty and apparel—has fragmented traditional retail categories. He argues that the decline of department stores is less a retail apocalypse and more a natural part of the lifecycle of formats.As the conversation moves to unified commerce and digital transformation, Jim emphasizes that success isn't just about tech—it's about culture. Companies that embrace a testing and analytics-driven mindset have a competitive edge. He also discusses the generational shift in expectations, including the normalization of paid same-hour delivery via platforms like DoorDash and Uber Eats.The episode wraps with insights from GELF's work helping global brands expand across borders. Jim reveals how localization, unified commerce strategies, and innovative partnerships with distributors are fueling cross-border growth—even amid global trade uncertainty. With AI, logistics disruptions, and rising tariffs reshaping the terrain, Jim calls for nimble thinking and sharper execution from brands and their ecosystems.This rich, wide-ranging discussion offers a panoramic view of retail's past, present, and future—making it essential listening for anyone navigating the changing commerce landscape. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Today, we dive into the hard-won lessons of digital transformation with Tovi Heilbronn, former digital lead at Harry Rosen and Principal Consultant at Uncork Solutions. From fragile monoliths and business-IT friction to a MACH-powered rebuild that reshaped the customer experience, Tovi shares how his team turned a retail crisis into a strategic breakthrough. He breaks down how they secured executive buy-in, rebuilt trust across departments, and launched both a next-gen ecommerce platform and a clienteling app that brought relationship selling into the digital age. If you're navigating legacy systems, struggling to align business and tech, or trying to scale without drowning in tech debt, this episode is a masterclass in doing it right the first time and maintaining it for the long haul. Tovi also shares why the real value of transformation starts before a single line of code is written, and how upstream strategy can make or break your velocity.

SummaryIn this episode of Talk Commerce, Melissa Morris shares her journey in transforming her family's business, Sam's Caribbean Marketplace, into a modern e-commerce platform. With over three decades of history, Melissa discusses her role in revamping the business's online presence using Shopify, enhancing customer engagement through marketing strategies, and introducing innovative services like grocery delivery to Jamaica. She also reflects on her personal passions and the cultural influences that shape her work.TakeawaysMelissa started working in her family's business at 14.The transition to Shopify involved importing over a thousand products.Customer engagement is enhanced through videos and photography.The new website has improved user experience significantly.Innovative services include grocery delivery to Jamaica.Melissa's passion for art and music influences her work.Cultural influences play a significant role in the business.The business is experiencing new customer interest post-transition.Challenges included high shipping costs on the old website.Melissa encourages connections on LinkedIn for networking.Chapters00:00Introduction to Sam's Caribbean Marketplace03:24Early Experiences in Family Business06:06Revamping the Online Presence08:39Integrating Food and Online Sales11:32Innovative Delivery Services14:21Challenges and Future Outlook17:00Cultural Influences and Closing Thoughts

This week on the CineEurope 2025 edition of the Boxoffice podcast, presented by Coca-Cola and Christie, co-hosts Daniel Loria and Russ Fischer review the latest industry news and preview the opening weekend of Elio and 28 Years Later. In the feature segments, Daniel Loria speaks to Dominic Donylal, the head of groupwide vending & autonomous retail at Coca-Cola HBC, to discuss frictionless vending and its impact on the cinema industry. Then Julien Marcel interviews Jérôme Seydoux, the chairman of Pathé, who has been honored as the International Exhibitor of the Year at CineEurope.Give us your feedback on our podcast by accessing this survey: https://forms.gle/CcuvaXCEpgPLQ6d18 What to Listen For00:00 Intro01:00 Box Office Round-Up: How to Train Your Dragon Debuts at $83.7M  02:36 Audience Response to Dragon Remake  03:53 A24's ‘Materialists' Opens at $12M  05:15 Cast and Screen Count Strategy  06:27 Disappointment for ‘Ballerina' in Week 2  08:12 Why ‘Ballerina' Failed to Connect  10:01 ‘Elio' Tracking Dangerously Low for Pixar  11:37 Risks of Reworking and Rescheduling Pixar Titles  13:13 Pixar's Shift Toward Safe Sequels  14:11 Disney's Franchise Fatigue Warning  15:26 Preview: ‘28 Years Later' Tracking Above $35M  16:55 Legacy and Challenges of ‘28 Days Later'  17:56 Digital Filmmaking Discussion: Collateral vs. 28 Days  18:56 Cillian Murphy's Rising Star and Cult Appeal  19:40 Projected Surprise Performance for ‘28 Years Later'  20:13 Heather Morgan Joins IMAX as Global Distribution Head  20:33 CineEurope Retail Award: Audience Cinema Group & Pathé   22:03 What is Frictionless Retail in Cinemas?  23:08 Amazon Just Walk Out Tech Explained  24:46 Impulse Buying & Customer Flow Benefits  26:34 Applications in Schools, Universities & Cinemas  27:19 Increasing Revenue Through Relaxed Browsing  28:10 Steps to Adopting Frictionless Retail in Cinemas  29:12 Flexible Setup Sizes for Any Location  30:12 Self-Service Enhancing Guest Experience  31:15 The Parent's Cinema Struggle Solved  32:04 Snacking During Long Movies Made Easy  33:02 Using Idle Cinema Space for Retail Innovation  34:10 Cost Considerations and ROI Timeline  35:25 Early Success Cases in Retail Rollouts  36:02 Exhibition Chains Exploring the Technology  37:15 CineEurope Takeaway: Good for Guests = Good for Business    39:01 Cinema is Capital Intensive – Premium is Key  40:45 The Legacy of Pathé: A Century of Innovation  41:55 Pathé's Invention of the Rental Model  43:00 French Windowing System and Its Role  44:14 Optimism Rooted in Quality Films  45:03 Great Movies Need the Big Screen  

Dr. Julie Chung and Kent Yu founded T3, becoming the first electrical tool sold in Sephora stores by repositioning hair dryers from appliances to premium beauty products worth $200.For more on T3 and show notes click here.  Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

Alex Rezvan from The Retail Podcast sits down with JillDvorak, SVP of Content at NRF, and Ryf Quail, Managing Director of NRF APAC.Recorded live from NRF APAC 2025 in Singapore, this conversation explores why the next generation of consumers is not just arriving—they're here and reshaping retail in profound ways. Discover how retailers can navigate the challenge of catering to a generation that shops with individuality, ethics, and personalvalues at the forefront. From record-breaking attendance to groundbreaking trends in partnership, innovation, and global collaboration, hear firsthand insights from two retail thought leaders who are at the heart of transformingthe industry.Key Topics Discussed:Next Generation Shopping Behaviors (Gen Z & Alpha)Ethical and Value-Based RetailRecord-breaking NRF APAC Conference HighlightsFuture of Retail: Buy vs. BuildTrends in Retail Innovation and Partnership StrategiesInsights from NRF's global expansions (U.S., APAC,Europe)Featured Guests:Jill Dvorak, MBA – SVP Content at NRF, RetailEnthusiastRyf Quail – Managing Director, NRF APACHost:Alex Rezvan – Founder and Host, The Retail Podcast 

In this exclusive interview, I chat with Peter Hlynsky, CEO of MEC (Mountain Equipment Company), one of Canada's most iconic outdoor retailers. Peter shares his remarkable journey from CFO to CEO over five years at MEC, detailing his passion for the outdoors that initially drew him to the company rather than retail specifically.MEC's origin story is captivating - it began in the early 1970s, when University of British Columbia students drove to REI in Washington, bought climbing gear, and sold it from their van on campus. This evolved into Canada's premier outdoor retail cooperative with 21 stores by 2020, becoming what Peter describes as "a candy store for the outdoors."The company's unique employee culture sets MEC apart in the competitive outdoor retail landscape. Staff members genuinely live the lifestyle they sell through "Rad Days" - paid outdoor adventures where employees test gear and bring back real-world experiences. This authentic product knowledge enables staff to provide honest recommendations, sometimes even steering customers away from products that don't fit their specific needs.Peter discusses MEC's significant transformation from a member-owned cooperative to a private company, maintaining the "member" terminology and benefits that resonate with Canadian consumers. The recently relaunched membership program includes purchase-based discounts, exclusive access to popular store events, and MEC's legendary "rock solid guarantee" - one of the industry's most comprehensive return policies.A significant development is MEC's return to Canadian ownership after being acquired by private equity in 2020. Peter and Chief Merchandising Officer Chris Beyer joined the new Canadian ownership group, led by Tim Gu, bringing manufacturing expertise that is particularly valuable for MEC's private label products, which comprise one-third of their business alongside branded products from Patagonia, Arc'teryx, and Yeti.The merchandising strategy balances premium branded products with MEC's highly-regarded private label offerings, providing similar quality at lower prices without wholesale markups. This combination creates a compelling value proposition that competitors struggle to match.Looking ahead, Peter sees significant growth opportunities as competitors exit the market following the COVID-19 pandemic. Atmosphere closed standalone stores, and regional players shuttered operations, creating organic growth potential. MEC plans opportunistic store expansion in underserved Canadian markets, capitalizing on available real estate from retailer closures.Peter's retail advice emphasizes focusing relentlessly on core competencies rather than chasing trending business models. For MEC, this means maintaining its specialty outdoor retailer identity through exceptional in-store service, curated product assortments, and a consistent customer experience across all channels.The episode highlights how authentic brand positioning, employee engagement, and customer-centric policies can sustain competitive advantages in challenging retail environments. MEC's successful transition from a cooperative to a company while preserving its brand values demonstrates effective change management in retail transformation. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

In the present hyper-connected, expectation-driven world, retail is being reshaped at unprecedented speed. As consumer demand rises, supply chains face pressure, and technology accelerates, the rules of engagement have shifted. Innovation is no longer a differentiator—it's a survival imperative.In this episode, we explore insights from the article “The New Rules of Retail: Innovate Now or Be Left Behind,” unpacking how leading retailers are future-proofing their business models through strategic transformation.What You'll Learn in This Episode:

In this episode, Paula sits down with Mike Dupuis, Chief Digital Officer at Catalyst Brands (Aéropostale, Nautica, Lucky Brand, Brooks Brothers, Eddie Bauer, and JCPenney), to explore the art of digital transformation at scale. We discuss the evolution from 2 brands to 1,700+ stores, the challenge of building unified tech and data platforms, and the critical balance between building and farming brand equity. Mike also shares his insights on AI in retail, from early adoption to automation, and why mastering data will define the winners of the next retail wave. Whether you're leading a legacy brand or scaling a startup, this conversation is a must-listen for anyone invested in the future of commerce. ----Sponsored by VTEX

In this exclusive episode of The Voice of Retail podcast, host Michael LeBlanc interviews Karl Haller, Partner at IBM Consulting and leader of their retail and consumer products center of competency, ahead of his highly anticipated keynote presentation at Retail Council of Canada's STORE2025 conference on June 3rd.With nearly 30 years of retail experience at brands including Brooks Brothers, Tommy Hilfiger, and Karl Lagerfeld, Haller brings unique insights at the intersection of retail business and technology to one of Canada's premier retail events.Haller, who will take the main stage following fellow keynote speaker Ira Kalish, positions AI as "the biggest transformation that any of us have seen in our careers," comparing its significance to the advent of computing in the 1970s. While acknowledging the hype surrounding AI, he maintains that we're in the early stages of a fundamental shift in how retail operates—a message he'll expand upon at the STORE2025 conference.When discussing strategy during uncertain times, Haller advises retailers to focus on action rather than extensive planning: "If you've got a million dollars to spend, spend a million dollars on 100 MVPs. Don't spend a million dollars on an AI strategy project because it's going to be out of date by the time you've done it." He recommends scenario planning with clear indicators that can guide decision-making in unpredictable environments.Looking at retail formats, Haller notes that success isn't determined by format alone but by how retailers innovate within their sector. He highlights Walmart's nimble approach to technology implementation, PepsiCo's management of their extensive logistics network, and innovative approaches from companies like Unilever and Kroger.The conversation culminates with Haller identifying four under-appreciated retail technology trends:Expanding AI beyond words, pictures, and code to work with numerical data like SKU forecasting, potentially reducing forecast error rates to low single digitsIntegrating AI with other technologies like computer vision, IoT devices, robotics, biometrics, electronic shelf labels, and retail mediaDeveloping an "operating system for AI" to manage the projected billion new applications by 2028Most critically, bringing people along on the technology journey through comprehensive training and continuous learningAttendees of STORE2025 can expect Haller to dive deeper into these insights during his keynote presentation, providing retail leaders with actionable strategies for navigating technological transformation while balancing innovation with practical implementatio Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Retail is moving faster than ever. How do brands—and the conferences that serve them—keep up? In this episode of Global Retail Leaders, Julia Hare talks with Sonal Gandhi from The Lead about how the conference is evolving beyond D2C into omnichannel, cultural relevance, and actionable AI strategies. ⏱ Timestamps: [00:00] Welcome to RETHINK Retail [01:00] The evolution of The Lead since 2018 [04:20] Beyond DTC: Omnichannel and new business models [08:00] The shifting funding landscape for emerging brands [11:30] How AI is shaping real-world retail strategies [15:00] Leveraging social media & cultural moments [18:00] Exciting keynote speakers and the Challenger Brand track [22:00] Why The Lead remains approachable as it grows Join the GRL community or be the next guest: https://www.globalretailleaders.com/

Our conversation focuses on how retailers can accelerate their innovation and technology adoption to enhance customer lifetime value. It emphasizes the importance of benchmarking as a tool for retailers to understand their position in the market and to find inspiration from peers who are successfully leveraging technology.TakeawaysWe're trying to help retailers accelerate and innovate.Benchmark gives perspective on utilizing technology.Retailers are improving customer lifetime value.There are retailers leap-frogging in innovation.The benchmark provides a roadmap for retailers.You are not alone in your journey.Look at the report for insights.Utilizing technology at scale is essential.There are things you can do to improve.Retailers can learn from others' successes.Chapters00:00Introduction to Unified Commerce24:14The Importance of Unified Commerce Benchmarking27:26Consumer Behavior and Technology Integration30:19Empowering Retail Associates with Technology33:18The Role of AI in Retail36:25Future Trends in Retail Technology39:22Conclusion and Resources for Retailers

Returns are costing retailers nearly $900 billion annually—and the problem is accelerating.In this episode, Sender Shamiss, CEO and co-founder of ReturnPro, joins The Retail Podcast to expose the operational chaos, financial impact, and future-facing solutions around retail returns.We explore why returns are no longer a back-office issue—but a strategic lever that can drive or destroy margin. From brand protection and machine learning to reverse logistics and customer trust algorithms, Shamiss offers a blueprint for how retailers can take control of the returns crisis.Key topics include:Why bracketing and e-commerce are fueling unsustainable return ratesHow forward-thinking brands are reducing return fraudWhat every retail exec should know about post-purchase operationsThe rise of trusted customer algorithms and “keep-it” logicWhy returns policy now dictates customer loyaltyThe coming rise of the Chief Returns OfficerKey topics include:Why apparel and e-commerce are fueling a returns crisisHow retailers can shift from defense to offense on returnsThe role of machine learning in solving returns complexityThe hidden cost of return fraud—and how to fight backWhy clear returns policies are now a key sales driverVisions of a future Chief Returns OfficerEnjoying the conversation?Follow The Retail Podcast and leave a five-star review if you believe smarter retail is the future.

TakeawaysCostco leads the warehouse club sector with $184 billion in revenue.Sam's Club targets younger shoppers with tech innovations.Demographics play a crucial role in warehouse club success.Costco's brand loyalty is a significant competitive advantage.Sam's Club's tech appeals to convenience-driven millennials.Omnichannel strategies are essential for modern retailers.Both companies are expanding their store footprints in the US.Costco's affluent customer base provides resilience in downturns.Walmart's resources enhance Sam's Club's operational efficiency.Retailers must adapt to digital trends to remain competitive. Chapters00:00 This Week in Research: New Reports and Data03:04 Costco vs. Sam's Club: Market Overview05:53 Strategies and Innovations: Costco's Edge08:56 Demographics and Consumer Behavior09:49 Future Outlook: E-Commerce and Technology

The conversation explores the potential of Augmented Reality (AR) in various industries, emphasizing that AR is particularly beneficial for products that can be standardized and have variations, such as furniture and makeup, while it may not be suitable for products like onions that lack standardization.TakeawaysAR is an exciting space for certain industries.Standardization of products is key for AR applications.Products like furniture can be modeled easily in AR.AR may not be suitable for non-standardized products.Variation in products enhances the effectiveness of AR.Makeup and furniture are examples of AR-friendly products.AR can create virtual trials for products with variations.The effectiveness of AR depends on the product type.Understanding product characteristics is crucial for AR implementation.AR's potential is industry-specific, not universal.Chapters00:00Introduction to Perfect Corp and Its Technology26:39Understanding AI and Machine Learning in Beauty30:39The Role of Augmented Reality in Retail34:31Democratizing AR Technology for Small Businesses36:36The Future of AI and Generative Models40:35Exciting Developments at Perfect Corp

In the latest episode of the Remarkable Retail podcast, hosts Michael LeBlanc and Steve Dennis deliver a powerhouse episode split between urgent retail news and a highly anticipated interview with returning guest Andrew Lipsman, Founder & Chief Analyst Media, Ads + Commerce, one of the world's foremost authorities on retail media networks.The episode opens with a comprehensive review of the week's most pressing economic developments. The retail industry faces mounting challenges as tariffs continue to disrupt supply chains and pricing strategies. Cross-border tourism is in sharp decline—down 37% from Canada alone—impacting major cities like New York, Miami, and San Francisco. Chair of the Federal Reserve Jay Powell warned that proposed tariffs could trigger slower growth and higher inflation, further rattling markets.The retail response? Stockpiling. Sales of big-ticket items like furniture and autos are surging as consumers rush to beat looming price hikes. Shein and Temu are already raising prices and cutting back on U.S. advertising, signalling early effects of lost de minimis exemptions. Meanwhile, luxury brands such as Hermès are increasing prices. The news also covers Ulta's paused Target expansion, sluggish leasing activity in retail real estate, and IKEA's increasing bet on small-format stores.Shifting gears, the second half of the episode features the first part of an in-depth conversation with Andrew Lipsman, who offers a masterclass on the growth and complexity of retail media networks. Andrew traces the emergence of retail media as the “third wave” of digital advertising—following search (Google) and social (Meta)—and explains how closed-loop measurement and first-party data are transforming the economics of media buying.He explores how retail media isn't just stealing share from traditional platforms but unlocking new advertiser segments, particularly among third-party sellers and challenger brands. Andrew also tackles common criticisms, including the effectiveness of point-of-purchase ads and the often-misunderstood ROAS metric.With retailers like Amazon and Walmart now generating billions in high-margin revenue through media, Andrew argues that retail media is not just an ancillary channel — it's fast becoming a core growth engine.This episode is a must-listen for retailers, marketers, and media professionals seeking clarity on the headwinds of today's economy and the structural shifts reshaping the future of retail. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

“We're not chasing trends—we're building something that lasts.” — Mike Alexander Mike Alexander, CEO of Borboleta Beauty, joins Jeremy Brockbank to talk about building a brand with depth, not just speed. They dive into how Borboleta is scaling through strategy, education, and intentional retail presence—while staying true to what matters most. From leading a strong team to turning retail into a storytelling platform, Mike shares a grounded, thoughtful approach to long-term growth—and the mindset shifts that come with it.

In this enlightening episode of The Voice of Retail, host Michael LeBlanc interviews Anabel Maldonado, Founder and CEO of PSYKHE AI, a company at the forefront of using psychographic intelligence and generative AI to transform the future of e-commerce merchandising. With a rich background that spans neuropsychology and luxury fashion—having worked with the founding team of Net-a-Porter—Anabel brings a unique perspective to the conversation about personalization, retail AI, and customer behavior.Anabel describes how PSYKHE AI solves a persistent problem in digital retail: ineffective, one-size-fits-all recommendation engines. Traditional AI personalization relies heavily on transactional history and assumes repetitive buying behavior. PSYKHE AI instead integrates the Big Five personality traits—openness, conscientiousness, extraversion, agreeableness, and neuroticism—to determine what products emotionally resonate with users. The result is a real-time, per-user merchandising engine that reorders product pages based on deep learning and aesthetic psychology.Anabel explains that these psychographic insights allow PSYKHE AI to move beyond surface-level recommendations. Rather than bombarding consumers with lookalike products or static best-sellers, the platform dynamically surfaces items that feel uniquely “them”—even across unrelated categories like fashion, fragrance, and home décor. The system learns from user behavior and product interaction without relying on surveys or manual input, enabling meaningful personalization that adapts over time.The platform is particularly suited for large-scale, multi-brand retailers where product discovery is a challenge. PSYKHE AI delivers significant improvements in metrics such as conversion rate, time to transaction, and revenue per visitor, reporting uplifts between 17% and 35% through continuous A/B testing.Retailers with at least 50,000 monthly unique visitors and a product catalog with depth (four or more pages in key categories) are the ideal partners. As AI adoption accelerates, Anabel urges retailers to close the cultural gap between tech teams and merchants by embracing tools that reflect the emotional complexity of consumer decision-making.For those looking to stay ahead of the curve in retail innovation, this episode offers a compelling look at how emotional intelligence and AI can come together to redefine product discovery in e-commerce.   Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Today we explore the future of personalization in ecommerce with Ewoud Frielink, CTO of Omoda. As a leading Dutch fashion retailer, Omoda is pushing the boundaries of AI-driven experiences. Ewoud shares how the company launched its AI stylist, refined its omnichannel approach, and harnessed generative AI to bring boutique-style service to scale. Tune in for expert insights from the forefront of fashion and technology.

In this insightful new installment of the Global e-Commerce Leaders Podcast, host Michael LeBlanc reconnects with Jim Okamura, Co-Founder of the Global eCommerce Leaders Forum (GELF), to discuss the future of global retail, the evolving mission of GELF, and how the community is responding to today's rapidly changing international marketplace. They begin by reflecting on the legacy of the late Kent Allen, a fellow GELF Co-Founder whose passing deeply impacted the organization and the broader e-commerce sector. Jim shares stories of Kent's passion for connecting people and forging solutions, highlighting how Kent's genuine commitment to global growth laid the groundwork for GELF's unique blend of community and expertise.Throughout the conversation, Jim explains the necessity of reimagining GELF's programming and events calendar to address the latest complexities in worldwide commerce. From evolving trade regulations and tariffs to the shifting needs of both established and emerging brands, he stresses the importance of gathering global retail leaders more frequently to tackle pressing concerns in real time. This rethinking involves a deeper focus on segmentation—recognizing that seasoned international brands need more advanced strategies, while newcomers require foundational guidance on cross-border logistics, market entry, and localized marketing.Listeners will learn about planned workshops, digital channels, and in-person meetups designed to foster constructive dialogue and knowledge sharing. Jim previews how GELF aims to partner with complementary associations—such as those in logistics, language translation, and supply chain—to further expand the ecosystem of global practitioners. By diving into topics like cross-border wholesaling and franchising, along with direct-to-consumer e-commerce, GELF is poised to address a full spectrum of global commerce opportunities.Finally, Michael and Jim look ahead, encouraging community members—ranging from enterprise veterans to rising DTC players—to share feedback, collaborate on new initiatives, and join a reinvigorated conversation about global retail expansion. The episode concludes with a heartfelt dedication to Kent Allen's memory, reminding listeners of the spirit of connection and innovation that underpins the Global eCommerce Leaders Forum. Whether you're a seasoned multinational brand or exploring your first international venture, this episode provides invaluable insights and a roadmap for thriving in the ever-evolving world of cross-border commerce.Support the GoFundMe for Kent Allen's memorial bench here:https://www.gofundme.com/f/memorial-bench-for-kent-at-golden-gate-park   Presented by StreamCommerce, a full-service consultancy that ideates, strategizes, and executes growth marketing solutions for their clients. They partner with people and brands they believe in, to create websites that are deeply committed to the user experience and that drive omnichannel digital transformation. StreamCommerce increases your bottom line sustainably by delivering a customer experience that's true to your brand. Their team of industry experts allows them to make informed and strategic decisions quickly. As the world changes, we listen, and they deliver world-class e-commerce websites on Shopify Plus.

Welcome to the 78th episode of Ecommerce Toolbox: Expert Perspectives! This time, host Kailin Noivo sits down with Jenn Volk, Head of Digital at H&M Americas, for an in-depth discussion on how one of the world's most iconic retail brands, H&M, is reshaping digital commerce. Jen discusses actionable insights on leading H&M's 2024 website relaunch, crafting seamless omnichannel experiences, and why today's ecommerce strategy demands more brand storytelling than ever before.

Welcome to the 77th episode of Ecommerce Toolbox: Expert Perspectives! This time, host Kailin Noivo sits down with Alan Ferrero, Digital Director at Camper, for an in-depth discussion on how the iconic Mediterranean footwear brand is embracing digital transformation while staying true to its craftsmanship roots. Alan shares insights on the evolution of ecommerce, the power of AI, and how Camper is leveraging community-driven engagement through The Walking Society. He also dives into how the brand is optimizing global operations across 40 countries while maintaining its authenticity and values.

Matt Bradley, Founder and Director of the Retail Technology Show, joins Alex to share the behind-the-scenes story of growing one of the UK's leading retail events. Discover why Matt believes retail gatherings must go beyond exhibitions—they should entertain, educate, and inspire. He reveals the strategic move to London's Excel Centre, the decision behind the show's carnival theme, and the extraordinary lineup, including keynotes from retail legends and social media entrepreneur Joe Wicks. If you're seeking fresh insights, practical retail solutions, and a truly engaging experience, Matt promises the Retail Technology Show 2025 delivers.Whether you're tackling payment hurdles, supply chain challenges, or leveraging AI, Matt's goal is clear: every visitor should leave having learned something valuable, made meaningful connections, and enjoyed themselves along the way.Episode Highlights (Show Notes):•Matt's Journey: From RBTE to Retail Technology Show—reinventing retail events.•Why Excel London? The strategic decision behind moving venues and how it benefits attendees.•Carnival Atmosphere: Transforming a retail event into an immersive experience.•Free yet Premium: How the Retail Technology Show offers top-tier content without a price tag.•Speaker Lineup: Joe Wicks, Archie Norman (M&S), Steve Hewitt (Gymshark), Sophie Neary (Google), Richard Lim (Retail Economics), and more.•Retail Insights & Innovations: Practical solutions in AI, payments, and the evolving retail landscape.•Community & Celebration: The importance of fun, networking, and the highly anticipated retail carnival party.Retail, Retail Technology Show, Matt Bradley, Retail Innovation, Excel London, Joe Wicks, Archie Norman, Gymshark, Sophie Neary, AI, Retail Conference, Retail Experience, Retail Trends, Networking, Free Retail Events, Retail PodcastReserve your spot at the Retail Technology Show, April 2-3, 2025, at Excel London, and transform your retail strategies with fresh insights and practical innovations.Website link: www.retailtechnologyshow.com

In this episode of the ServiceNow UK & I Executive Circle Podcast, host Kat Finch sits down with Rob Barnes, Chief Digital and Technology Officer at ASDA, for an insightful conversation about the retailer's ambitious digital transformation journey. Rob shares his experience transitioning from consultancy at Accenture to in-house roles at Marks & Spencer and ASDA, highlighting key lessons from both worlds. He provides a behind-the-scenes look at ASDA’s large-scale technology overhaul following its separation from Walmart—one of the most significant transformations in modern retail history. The discussion also explores the role of AI in shaping the future of retail, from improving customer service and supply chain optimization to enhancing in-store experiences and cybersecurity. Rob addresses the long-standing debate on the "death of the high street," arguing that physical stores remain integral to retail and discussing how AI and automation can drive greater efficiency across both online and brick-and-mortar shopping experiences. Whether you're in retail, technology, or business leadership, this episode offers valuable insights into digital innovation, AI’s growing impact, and how retailers can stay ahead in an ever-evolving landscape. Tune in for a thought-provoking discussion on the intersection of technology, retail, and digital transformation! See omnystudio.com/listener for privacy information.

This conversation with January Digital President Sarah Engel,  and COO JB Brokaw, at eTail Palm Springs explores the transformative impact of AI on content creation, emphasizing the balance between automation and human creativity. It discusses how AI can enhance the creative process while still requiring human insight to connect ideas to branding. The dialogue highlights the exciting potential for innovation in marketing and the importance of big ideas in this evolving landscape.TakeawaysThe ability to automate content creation is revolutionizing the industry.AI can generate multiple versions of content quickly.Human insight is essential to connect content to branding.Creativity is experiencing a renaissance due to AI advancements.Balancing automation with human creativity is crucial for success.The future of branding is being shaped by technological innovations.AI enhances creativity rather than replacing it.Marketers must adapt to the evolving landscape of content creation.Big ideas remain central to effective branding and marketing.Innovation in marketing is increasingly driven by AI capabilities.Chapters00:00Introduction to January Digital and Its Mission03:34Navigating Brand Loyalty in a Competitive Market06:48The Rise of AI and Agentic Technology in Shopping09:51Understanding Consumer Behavior and E-commerce Dynamics12:44The Importance of Measurement and Testing in Marketing15:43The Shift from Data to Creative in Marketing Strategies18:48Future Directions and Opportunities for Brands

In this episode of Rethink Retail, host Shannon Flanagan sits down with Jean-Didier Allongue, Senior Director of Global Store Design at Harry's, to explore how the brand has scaled across 56,000+ retail locations while staying true to its identity. From disrupting the men's grooming industry to creating seamless in-store experiences at Target, Walmart, Tesco, and Boots, Jean-Didier shares how Harry's navigates the challenges of retail expansion, localization, and brand consistency. They dive into: ✅ How Harry's global retail strategy has evolved ✅ The biggest challenges in localizing store design across different markets ✅ Why brand culture and customer insights shape the future of retail ⏳ Episode Timestamps: ⏩ 00:00 – Introduction to Rethink Retail ⏩ 00:30 – Meet Jean-Didier from Harry's ⏩ 01:27 – Harry's Global Retail Design Strategy ⏩ 02:56 – Trends in Men's Grooming & Retail Innovation ⏩ 03:59 – The Challenge of Localizing Store Designs Globally ⏩ 04:47 – Scaling Harry's Retail Presence Across 56,000+ Locations ⏩ 07:20 – The Role of Vision, Culture & Brand Identity in Growth ⏩ 09:01 – Creating Engaging & Customer-Centric Store Environments ⏩ 11:01 – Closing Thoughts & Takeaways Join the GRL community or be the next guest: https://www.globalretailleaders.com/

In this episode of Security Matters, we dive into the world of retail technology and cybersecurity. Imagine a bustling retail chain during its busiest shopping season, only to be disrupted by a cyberattack. Our guest, Jason James, Chief Information Officer (CIO) at Aptos Retail, shares his insights with host David Puner on how to stay ahead of these threats. Discover the strategies for building cyber resilience, the role of AI in retail, the importance of protecting consumer trust and the critical role of identity in safeguarding sensitive data. JJ's journey from tech enthusiast to CIO offers actionable insights and expert advice for cyber professionals, business leaders and anyone with a seat at or view of the cybersecurity table.

In this conversation, Rochelle Thielen emphasizes the critical role of real-time data in developing effective pricing strategies. She discusses how businesses must adapt quickly to customer expectations and market trends to remain competitive.TakeawaysReal-time data is essential for effective pricing strategies.Businesses should aim for a deep understanding of customer expectations.Data analysis should be conducted frequently, ideally in real-time.The 24-hour data limit is outdated for top-tier businesses.Understanding market trends is crucial for pricing decisions.Companies need to be proactive rather than reactive in their pricing.Customer insights can lead to more effective pricing strategies.The speed of data analysis can impact business success.Real-time insights can provide a competitive edge.Adapting to customer needs quickly is vital for growth.Sound Bites"Understanding of what customers are expecting to see.""It should be so much quicker up to real time."Chapters00:00Introduction to Traject Data and Rochelle's Background06:36Human Oversight in AI Systems14:54Trends in Retail Data Usage21:48AI Democratization for Small Merchants27:39Popular Products and Closing Thoughts

Welcome to the 71st episode of Ecommerce Toolbox: Expert Perspectives eTail Series! This time, host Kailin Noivo sits down with Ron Ijack, CTO at Knix, for an in-depth discussion on the evolving role of technology in retail, his experiences leading tech at major brands like Canada Goose, Roots, and Knix, the shift from custom-built systems to SaaS solutions, and how businesses can better integrate technology to drive efficiency and sales. Ron discusses actionable insights on balancing innovation, reducing tech bloat, and making technology a true business enabler rather than a distraction.

Welcome to the Retail Media Moguls podcast, hosted by Stuart Adamson and brought to you by Platform 195. In this episode of Retail Media Moguls, Stuart Adamson welcomes Stuart Slomberg, Chief Retail Officer at Road Runner Sports, who reveals how speciality running retail creates lasting customer relationships through expert consultation, community engagement, and a customer-first approach to growth.

In this episode of Shopify Masters, Matthew Scanlon, founder of Naadam, takes us on an exhilarating journey that begins with a daring ride across the Gobi Desert and transporting 32 bags filled with $2.5 million in cash. This gripping tale sets the stage for Naadam's mission to revolutionize the cashmere industry through sustainability. Matthew discusses the challenges of launching a DTC brand in today's market, including securing funding and leveraging AI tools. He shares  insights on building a brand that resonates with ethical practices while fostering deep connections with nomadic herders in Mongolia. Tune in for a fascinating look at entrepreneurship, storytelling, and the complexities of scaling a sustainable business. 

Welcome to the 69th episode of Ecommerce Toolbox: Expert Perspectives! This time, host Kailin Noivo sits down with David Cost, Chief Digital Officer at Rainbow Shops, for an in-depth discussion on how omnichannel strategies drive business growth. From leveraging ship-to-store programs to optimizing mobile app engagement, David discusses actionable strategies to help businesses navigate the evolving landscape of retail. Learn how to balance digital innovation with traditional retail fundamentals for sustainable success.

In this episode, Wendy Liebmann talks to Joanna Jensen, founder of Child's Farm, the British multi-award winning, baby and child personal care brand that took leadership of the category from behemoth Johnson's Baby.They discuss:How to take on the biggest brand and win.Why passion so often leads to disruptive brand and retail innovation.That the spending power of women will drive growth – now and in the future.Why the physical store still matters: it's the power of social interaction.The importance of retaining a challenger brand mentality, after a business is acquired by large organizationsHow to build a relevant work culture: it's in person, lifestyle relevant and health supported. (Yes, menopause support makes a difference, for women and men.)Send us a textVisit our website for transcripts and video podcasts. Subscribe and rate us with your favorite podcast app!

TakeawaysTariffs are expected to negatively impact the economy and personal finances.Consumers are largely negative about the effects of tariffs.61% of US consumers believe that tariffs will lead to higher prices.Retailers are diversifying their sourcing to mitigate tariff risks.The closure of the "de minimis" loophole poses a threat to cross-border retailers.Companies such as Temu are subsidized to maintain competitive pricing.Retailers are pulling forward inventory to avoid tariffs.The toy industry is particularly vulnerable to tariff impacts.Shein and Temu are adapting their business models to remain competitive.Overall sentiment toward tariffs is predominantly negative among US consumers. Chapters00:00 This Week in Research: New Reports and Data02:28 Focus on China Tariffs and Their Implications06:20 Consumer Sentiment Regarding Tariffs08:39 Retailers' Perspectives on Tariffs and Strategies Read more on how the new tariffs are impacting consumer sentiment and the retail market.

Welcome to the Retail Media Moguls podcast, hosted by Stuart Adamson and brought to you by Platform 195. In this episode, Stuart welcomes Alice Anson, Director of Digital Media at Nectar360, who shares insights into Sainsbury's and Argos' innovative approach to retail media, their extensive product suite, and how they're bridging the gap between digital and physical retail experiences through data-driven strategies.

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In today's episode of Let's Talk Business, we are thrilled to chatting with Doug Stephens, a visionary in the retail industry and founder of Retail Prophet. Hosted by Meny Hoffman, this episode delves into Doug's extensive experience and his expert perspective on the evolution of branding, retail trends, and the essential elements of customer experience. Doug shares his journey of observing and shaping the retail landscape for over two decades, highlighting critical observations about how brands can remain relevant and thrive in an ever-changing market. This narrative underlines the importance of having a clear brand purpose and consistently animating this purpose across all facets of a business. Doug discusses the dual nature of a brand, comprising both visible elements like logos and advertising, and the less visible components such as company culture and supply chain practices. He emphasizes that true brand success hinges on a brand's ability to integrate and manifest its core purpose in every business process, creating a genuine connection with their audience. Additionally, Doug provides a compelling analysis of post-pandemic retail dynamics, discussing the fusion of physical and digital experiences, the rise of third-party marketplaces, and the strategic adjustments businesses must make to cater to modern consumer behaviors. His insights are particularly beneficial for retailers and business owners seeking to navigate the complexities of today's market while aiming to deliver unparalleled value and experience to their customers. Through thoughtful anecdotes and expert advice, this episode offers actionable strategies for business owners and leaders to leverage the principles of effective branding and customer experience design. Tune in to explore how maintaining a clear brand purpose and innovating on customer touchpoints can drive business growth and customer loyalty. Whether you're a seasoned retailer or an emerging entrepreneur, this episode is packed with insights to help you refine your strategy and strengthen your brand's impact. 04:21 - Retail Profit's Market Vision 09:02 - Purpose: Key to Brand Success 12:04 - Apple's Renegade Vision 13:46 - Retail Innovation and Founder Vision 18:51 - Branding Commitment vs. Lip Service 21:34 - Brand Identity vs. Strategic Focus 27:25 - Amazon's Delivery Evolution & Marketplaces 29:53 - Identifying Market Opportunities 32:37 - Experiential NYC Toy Store 37:26 - AI Transforming Retail Workflow 40:07 - End of Retail Era 44:08 - Dominate One Area, Maintain Values 45:04 - Align Business Purpose & Delivery   Select one primary area to dominate from the four positions mentioned: culture, entertainment, expertise, or design. Focus on excelling in one area rather than trying to be everything to everyone. Experience your own customer service channels firsthand, just as Doug suggested CEOs should do quarterly, to identify gaps in service delivery. If you're growing, create systems to maintain your brand purpose and values even as the organization expands, preventing the "watering down" effect that often happens with scale Create clear guidelines about what your brand promises and ensure all business decisions (from sourcing to pricing) align with these commitments. Review how your stated purpose is actually showing up across all aspects of your business - from products to customer service to employee culture. Look for gaps between what you claim and what you deliver.  

Welcome to the Retail Media Moguls podcast, hosted by Stuart Adamson and brought to you by Platform 195. In this episode of Retail Media Moguls, Stuart Adamson welcomes Stevan Popovich, President and Chief Retail Officer of Cycle Gear, who reveals how transforming retail locations into community hubs drives customer loyalty, partnerships and business growth in the motorcycle industry.

Digital shelf talkers, virtual try-ons, AI warehouse robots - these were just some of the technology that Andrea K.Leigh and I saw at NRF 2025 last week. We are at a critical time in our industry where technology can fundamentally change how we do business and enhance the consumer experience. Tune in to hear how brands and retailers are using technology to create more personalized, seamless and blended experiences both in-store and online.

In this episode of Fail Faster, Phani Korasala, Senior Director, Product, Analytics, and Operations, Merchandizing platforms at Walmart, shares his remarkable journey from building first-generation smartphones to revolutionizing retail at one of the world's largest companies. Phani dives into his innovative approach to scaling Walmart's product assortment by flipping traditional methods, accelerating growth by 6x, and leveraging cutting-edge technology. He unpacks the importance of customer-centric solutions, adapting to global markets, and fostering collaboration through advisory boards. With stories of bold ideas, overcoming challenges, and reimagining retail through technology, this episode offers a masterclass in innovation and leadership for anyone looking to stay ahead in a competitive industry.

In this episode of the AlchemistX Innovators Inside Podcast, Ian Bergman welcomes Sam Vise, the co-founder and CEO of Optimum Retailing, to discuss the transformative power of technology in the retail sector. Sam shares his journey from in-store signage to developing a cutting-edge retail intelligence platform that utilizes RFID and AI to enhance the shopping experience. Throughout their conversation, Sam highlights the challenges retailers face in implementing new technologies and how Optimum Retailing addresses these issues by providing real-time inventory tracking and personalized marketing solutions. He emphasizes the importance of understanding diverse market needs and leveraging data to create tailored retail environments that engage customers effectively. Sam also explores the balance between technology and human interaction in brick-and-mortar stores, showcasing how his platform not only improves operational efficiency but also enriches the customer journey. By sharing success stories from clients like Mac Cosmetics and Best Buy, Sam illustrates how strategic innovation can drive sustainable growth and elevate the retail experience. Tune in to gain valuable insights on integrating technology into retail, overcoming resistance to change, and fostering a culture of innovation that meets evolving consumer demands. For more episodes and resources, visit https://www.alchemistaccelerator.com/podcasts.

Welcome to the Retail Media Moguls podcast, hosted by Stuart Adamson and brought to you by Platform 195. In this episode, Stuart speaks with Juan Restrepo, Director of Digital and Retail Media Services at FEMSA, who reveals how they're building Latin America's most ambitious retail media network through their Retina Media platform.

Welcome back to this Thanksgiving week's episode of Sit Down Startup! Today, host Adam O'Donnell sits down with Angie Westbrock, CEO of Standard AI, to explore her inspiring journey from the manufacturing sector to leading a cutting-edge retail technology company.Discover how Standard AI pivoted from autonomous checkout to leveraging computer vision for retail analytics, unlocking valuable insights for retailers. Angie shares her experiences navigating the challenges of product-market fit, the importance of understanding customer needs, and the strategic decisions that led to their recent success.(00:00:15) The Evolution of Standard AI: From Autonomous Checkout to Computer Vision(00:04:39) Navigating the Pivot: Lessons Learned as a New CEO(00:12:29) The Discovery Phase: Balancing Research and Execution(00:21:31) Understanding Customer Experience: Shifting Focus in B2B MarketsApply to the Zendesk for Startups program. Qualifying startups can use Zendesk for six months for free. Click to learn more: https://www.zendesk.com/lp/startup-partner/?ref=gen&partner_account=0016R00003GUn7OQAT

In this podcast episode, Ryan Moss, CEO of Little Giant Ladders, shares his journey from an entry-level role sweeping floors to leading the company. Ryan recounts how he initially joined Little Giant after working in construction and, over the years, has been deeply involved in nearly every part of the business. He reflects on the challenges and triumphs of building Little Giant's brand, including a pivotal moment when the company invested in an infomercial to counteract a competitor's knockoff product. This high-stakes move turned into a critical branding success, illustrating both the resilience and innovation that have been central to Little Giant's growth and partnership strategies.