POPULARITY
About John Tschohl: Founder and President of the Service Quality Institute - The Global Leader in Customer Service - John is the #1 Customer Service and Customer Experience Guru. Since 1976 he has been producing books, seminars and training programs to guide organizations all over the world through the implementation of a highly effective competitive strategy based on Customer Experience and Exceptional Customer Service. Thousands of companies have hired him and consumed his products, and millions of people have gone through his cultural and behavioral training programs in more than 40 countries. John is part of the Hall of Fame of the National Speakers Association. Links: https://johntschohl.com | https://customer-service.com About Fabio Marques: International Business Consultant and Professional Speaker since 1996, with over 16,000 hours on stage, Fabio has delivered more than 3,600 live presentations, serving hundreds of organizations - small, medium and large (Fortune 500). International Partner of the Service Quality Institute, President of the International Excellence Society and Senior Advisor for other global organizations, Fabio is The World's #1 Authority on MAGNA INFLUENCE, and the Host / Master of Ceremonies of Global events like the United Earth Amazonia Award - The New Legacy of Nobel Prizes. Certified Professional Member of the National Speakers Association (NSA) and the Global Speakers Federation (GSF), Fabio Marques is known as "The Excellence Expert“ in Leadership, Sales and Services, helping his Clients to double (and sometimes triple) their sales while improving customer loyalty and productivity. Companies like Apple, Audi, Merck, Microsoft, Motorola, Dow, DuPont, Citibank, Cisco, JLL, Oracle, Puratos, Red Bull, Schneider Electric, Siemens, and many others of same caliber, have trusted Fabio to inspire and develop their teams in Brazil, Argentina, Paraguay, Chile, Colombia, Guatemala, Mexico, United States, UK, Hungary, Japan, Australia, and other locations. Links: https://fabio360.com | https://fabiomarquescompany.com | https://magnainfluence.com | https://international.excellencesociety.org
John Tschohl is an internationally recognized strategy and customer service guru. He is the founder and president of the Service Quality Institute, the global leader in customer service. He has develo
John Tschohl is an internationally recognized strategy and customer service guru. He is the founder and president of the Service Quality Institute, the global leader in customer service. He has develo
John Tschohl, called the “Guru of Customer Service” by USA Today, Time and Entrepreneur magazines, is a best selling author, the internationally recognized service strategist and President of Service Quality Institute, the global leader in customer service. John believes that globally, customer service is quite weak. “Most companies believe that they provide great customer service. Most people believe there is no customer service.” He feels this is the case for a few different reasons. First, very few CEOs understand the ramifications of poor customer service and the revenue stream they can create if they deliver an incredible customer service. As well, most organizations actually work to make it more difficult to do business with them with their policies, and lack of speed. Finally, very few organizations are willing to invest in and develop the people that work for them. To improve customer service, John feels that companies need to understand that they’re in the business of customer service. “It’s much cheaper to keep a present customer than to always get a new customer” Companies need to have a continuous process for training their employees, and not just offer short courses ever 5 to 10 years. In order to stay focused, John has clearly defined goals to know where he is, where’s going and how he plans to get there. He adds that he also takes a vacation every month. “I work hard, I play hard, I spend a lot of money and I invest a lot of money” He shares that he’s had a clearly defined written game plan since he was 22 years old. “I had a goal to have a million dollars net worth by age 30, which I did” To create a service culture, he advises that organizations develop a customer-driven workforce with high-performing employees. “It’s the easiest way to grow. It is the least expensive method you can use to dramatically grow your business.” Internet calling tools like WeChat and OneSuite are some of the resources he uses on a regular basis. “Technology is moving very fast, but the most effective way to communicate with your customers is by phone. You’ve got to be ready to pick up the phone and talk to people.” Some of the most impactful books he has read is “Think and Grow Rich” by Napoleon Hill and “Psycho-Cybernetics” by Maxwell Maltz. John reads a book a month, with a focus on personal development, sales and leadership. “The safest investment a person can make is in themselves” To motivate employees, John says that you need to first develop and build yourself, as you define your goals and work the game plan. “(Goals) have to be tangible, realistic, and in all areas of your life” One thing he’s really excited about is the new health care program his company is releasing soon. The program, “Health Care with Feelings”, focuses on changing attitudes and behaviour, teaching the skills and art of customer service, and building employee moral and teamwork. The quote or mantra that John lives by is simply, “Believe in yourself.” INTERVIEW LINKS: Personal Website Company Website WeChat OneSuite
John Tschohl will join us to discuss the problems with customer service today in America and what small retailers can do about it. John Tschohl is an international service strategist and speaker. He is founder and president of the Service Quality Institute in Minneapolis, Minnesota. Described by USA Today,Time and Entrepreneur magazines as a customer service guru, he has written several books on customer service including the new 10th edition of Achieving Excellence Through Customer Service. The Service Quality Institute (http://www.customer-service.com) has developed more than 26 customer service training programs that have been distributed and presented throughout the world. Today's show is sponsored by Audible.com and Expert Insights. Audible.com is a leading provider of spoken audio entertainment and information. Listen to audiobooks whenever and wherever you want. Get a free book when you sign up for a 30-day free trial at audibletrial.com/businessgrowth. Expert Insights is my latest book. It’s made up of 10 episodes from this radio show. Each chapter provides information you can use in your business today. It is available on Amazon.com.
Francis Jackson attorney who specializes in disability law for those seeking veterans disability benefits and social security disability benefits. A founding partner of Jackson & MacNichol. He has also been quoted in USA Today and is listed in Cambridge Who's Who. Mr. Jackson was honored by the National Academy of Best Selling Authors with a "Quilly" award in September, 2012, for his contribution as a joint author to the Amazon best selling book, "Protect and Defend" where he wrote about protecting one's rights to veterans disability compensation.' Michael Hellickson has been a successful entrepreneur, business owner, best-selling author and CEO for over 20 years, starting, owning and operating many successful businesses in various industries. In real estate, listing and selling over 100 homes a month, he became the #1 agent in the entire Nation, with over 1 MILLION competitors! He has helped rescue companies large and small, and recently took one company from $2.7mil in gross revenue to over $7mil in projected annual revenue in under 8 months John Tschohl called the “guru of customer service” by Time and Entrepreneur magazines, is a best selling author and president of Service Quality Institute, the global leader in customer service. He has ample global experience, especially in Mexico, South and Central America. Please see the client list below for a sampling. He has solely focused on helping organizations drive a service culture and develop a team of employees providing superior service
The new payment technologies will create new winners and losers in the giant credit card industry as Silicon Valley moves into the space. The new technology payment companies straddle the off-line and online worlds. The legacy companies are not gone yet but like the dinosaurs, they will become extinct sooner rather later: Apple's developer conference starts this week and they really need to pull a rabbit or two out of the hat. What do they need to do?: Attorney. General slams Australia as the worst offender in the world when it comes to piracy: Ballmer buyers Clippers, let's hope he does better with them than he did with Microsoft: Priscilla Chan and Mark Zuckerberg are to be applauded for their support of Bay area public schools: Uber eyeing driverless cars and Instagram continues to be the rising star. We also provide some tips on how to be a great public speaker, words and phrases to use and those never to use. We also have our extremely popular email segment and an excellent interview with customer Service guru John Tschohl.
Experts Share Insights Into Modern Success Strategies:This week our panel of experts examines the idea of modern success. We talk about what it means in today's world to be successful, what the most effective or the most common strategies for success are today, and what issues are the most important ones for society that are preventing more people from being successful. Join us to hear authors John Tschohl, Mitchell Levy and David Cooke join host Chris Cayer to talk about key issues and solutions for driving success in your business and your life.Our experts are people who know what they are talking about: they are top-selling authors, public speakers, consultants, and subject matter professionals in the industry instead of talking-head 'analysts' who are treated by mainstream media as experts in everything. If you want to know who the pros are and what the pros really think of the issues that matter to you, then listen in to The Professional Speakers Radio Show!
Experts Share Insights Into Modern Success Strategies:This week our panel of experts examines the idea of modern success. We talk about what it means in today's world to be successful, what the most effective or the most common strategies for success are today, and what issues are the most important ones for society that are preventing more people from being successful. Join us to hear authors John Tschohl, Mitchell Levy and David Cooke join host Chris Cayer to talk about key issues and solutions for driving success in your business and your life.Our experts are people who know what they are talking about: they are top-selling authors, public speakers, consultants, and subject matter professionals in the industry instead of talking-head 'analysts' who are treated by mainstream media as experts in everything. If you want to know who the pros are and what the pros really think of the issues that matter to you, then listen in to The Professional Speakers Radio Show!
Moving Up! A step by step guide to creating success by Author and Customer Service Guru John Tschohl. JOHN TSCHOHL, CALLED THE “GURU OF CUSTOMER SERVICE” BY USA TODAY, TIME AND ENTREPRENEUR MAGAZINES, IS A BEST SELLING AUTHOR,THE INTERNATIONALLY RECOGNIZED SERVICE STRATEGIST AND PRESIDENT OF SERVICE QUALITY INSTITUTE, THE GLOBAL LEADER IN CUSTOMER SERVICE.Find out more about John Tschohl and other podcast guest interviews. at www.pammccall.com. and in itunes.
Moving Up! A step by step guide to creating success by Author and Customer Service Guru John Tschohl. JOHN TSCHOHL, CALLED THE “GURU OF CUSTOMER SERVICE” BY USA TODAY, TIME AND ENTREPRENEUR MAGAZINES, IS A BEST SELLING AUTHOR,THE INTERNATIONALLY RECOGNIZED SERVICE STRATEGIST AND PRESIDENT OF SERVICE QUALITY INSTITUTE, THE GLOBAL LEADER IN CUSTOMER SERVICE.Find out more about John Tschohl and other podcast guest interviews. at www.pammccall.com. and in itunes.
© 2020-2025 Ivy Podcast Discovery LLC
