Podcasts about exceptional customer service

Want to start your own podcast? Watch my free webinar Podcast Success Secrets to learn how to start, grow, and monetize your own podcast: https://www.podcastsuccesssecrets.com Welcome to the optYOUmize Podcast where we help entrepreneurs build the business AND life of their dreams. Get tips, tactics, stories, and inspiration from interviews with business and personal development experts and lessons from my own successes and failures so you can make more, work less, and live better. You don't have to go it alone--we're here to support and motivate you, and encourage you to keep going until you reach your goals. Follow optYOUmize Podcast with Brett Ingram: LinkedIn | YouTube | Instagram | Facebook | Website Summary Brett Ingram discusses 10 strategies for creating lifetime customers, emphasizing the importance of retaining existing customers over acquiring new ones. He highlights exceptional customer service, quality products, loyalty programs, personalization, regular communication, community building, feedback solicitation, surprise and delight tactics, consistency in brand experience, and customer education as key strategies to foster loyalty and long-term relationships with customers. The episode underscores that investing in customer retention is a cost-effective way to drive business growth and create advocates for your brand. Chapters 00:00 Introduction to Creating Lifetime Customers 02:54 The Cost of Acquiring New Customers vs. Retaining Existing Ones 04:53 Exceptional Customer Service as a Key Strategy 07:43 Quality Products and Services: The Foundation of Loyalty 08:41 Implementing Loyalty Programs for Repeat Business 09:36 Personalization: Making Customers Feel Valued 13:00 Staying in Regular Communication with Customers 14:57 Building a Community Around Your Brand 16:50 Feedback and Continuous Improvement for Customer Satisfaction 18:45 Surprise and Delight: Creating Emotional Loyalty 19:43 Consistency in Brand Experience 20:40 Educating Customers for Long-Term Relationships #customerloyalty #lifetimecustomers #customerservice #personaldevelopment #entrepreneurship #optyoumize #brettingram #entrepreneurpodcast #podmatch Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to the optYOUmize Podcast where we help entrepreneurs build the business AND life of their dreams. Get tips, tactics, stories, and inspiration from interviews with business and personal development experts and lessons from my own successes and failures so you can make more, work less, and live better. You don't have to go it alone--we're here to support and motivate you, and encourage you to keep going until you reach your goals. Follow optYOUmize Podcast with Brett Ingram: LinkedIn | YouTube | Instagram | Facebook | Website Summary In this podcast episode, Brett Ingram discusses ten effective strategies for entrepreneurs to differentiate their products and brands in a crowded marketplace. He emphasizes the importance of having a unique value proposition, exceptional customer service, a strong brand identity, quality and innovation, community engagement, storytelling, sustainability practices, exclusive offers, strategic partnerships, and establishing visible expertise. Each strategy is illustrated with examples from well-known companies, providing actionable insights for listeners to apply in their own businesses. Chapters 00:00 Introduction to Standing Out in Business 01:55 Understanding Unique Value Propositions 05:50 Exceptional Customer Service as a Differentiator 10:13 Building a Strong Brand Identity 14:04 Quality and Innovation in Products 17:52 Community Engagement and Brand Loyalty 22:13 The Power of Storytelling 23:42 Sustainability Practices and Brand Responsibility #USP, #businessdifferentiation, #uniquevalueproposition, #customerservice, #brandidentity #personaldevelopment #entrepreneurship #optyoumize #brettingram #entrepreneurpodcast #podmatch Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Emily from Supermoon dives into the key strategies for delivering exceptional customer service. With insights gathered from interviewing hundreds of support agents, she shares three game-changing ways to streamline support, reduce friction for customers, and leverage AI to improve efficiency. Whether you're a small business owner, a customer support professional, or just looking for ways to enhance your customer experience, these tips will help you provide faster, smarter, and more effective support. Key Takeaways: Make Information Easily Accessible Don't make customers search for crucial details like contact info or FAQs. Display key information in multiple places: website footer, homepage, emails, and social media. Reduce frustration by proactively answering common questions. Use a Shared Inbox for Better Efficiency If you receive a high volume of customer inquiries, centralizing them in one place saves time. Shared inbox tools allow for better team collaboration and quicker response times. Keeping all messages organized improves workflow and ensures no customer is left waiting. Leverage AI to Enhance Customer Support AI can assist with repetitive tasks like rephrasing emails, tagging messages, and automating responses. Even if you don't use a chatbot, AI can help behind the scenes with workflow automation. Implement AI tools to improve response speed and allow your team to focus on more personalized interactions. Resources Mentioned:

Haley Weidenbaum is the CEO and co-founder of Everhem, a DTC company specializing in custom window treatments, including shades and drapery. In this episode of DTC Pod, Haley discusses the strategies that have helped Everhem grow and differentiate itself in the market. She discusses the challenges of online shopping for custom products and how Everhem addresses them through thorough guides and customer support.Haley also shares insights on Everhem's dual business mode—how they serve both interior designers and regular consumers, and how they adapt their offerings to meet the unique needs of each customer segment.Interact with other DTC experts and access our monthly fireside chats with industry leaders on DTC Pod Slack.On this episode of DTC Pod, we cover:1. Window Treatment Market Landscape2. Everhem's Niche and Positioning3. Interior Design Trends and Forecasting4. Challenges in Custom Window Treatments5. Business Operations and Customer Service6. Designer and Consumer Experience7. Initial Business Journey and Growth8. COVID-19 Impact and Market ResponseTimestamps00:00 Haley Weidenbaum's background in interior design4:00 From doing interior design to starting Everhem07:51 COVID and the home industry boom08:40 Importance of providing exceptional customer service13:45 Everhem as the one-stop shop for window treatment19:01 Catering to regular consumers and trade partners24:15 Prioritizing key markets, managing expectations strategically27:34 Window treatment industry and where Everhem fits34:19 Using trends to forecast supply chain & manufacturing37:42 Logistics, packaging, unboxing experience40:02 Next step for Everhem: building authentic relationshipsShow notes powered by CastmagicPast guests & brands on DTC Pod include Gilt, PopSugar, Glossier, MadeIN, Prose, Bala, P.volve, Ritual, Bite, Oura, Levels, General Mills, Mid Day Squares, Prose, Arrae, Olipop, Ghia, Rosaluna, Form, Uncle Studios & many more.  Additional episodes you might like:• #175 Ariel Vaisbort - How OLIPOP Runs Influencer, Community, & Affiliate Growth• #184 Jake Karls, Midday Squares - Turning Your Brand Into The Influencer With Content• #205 Kasey Stewart: Suckerz- - Powering Your Launch With 300 Million Organic Views• #219 JT Barnett: The TikTok Masterclass For Brands• #223 Lauren Kleinman: The PR & Affiliate Marketing Playbook• ​​​​#243 Kian Golzari - Source & Develop Products Like The World's Best Brands-----Have any questions about the show or topics you'd like us to explore further?Shoot us a DM; we'd love to hear from you.Want the weekly TL;DR of tips delivered to your mailbox?Check out our newsletter here.Projects the DTC Pod team is working on:DTCetc - all our favorite brands on the internetOlivea - the extra virgin olive oil & hydroxytyrosol supplementCastmagic - AI Workspace for ContentFollow us for content, clips, giveaways, & updates!DTCPod InstagramDTCPod TwitterDTCPod TikTok  Haley Weidenbaum - Co-Founder and CEO of EverhemBlaine Bolus - Co-Founder of CastmagicRamon Berrios - Co-Founder of Castmagic

Dr. Kevin McLaughlin, owner of Complete Chiropractic Sports and Wellness, talks on the importance of customer service in healthcare.

Are you ready to ditch the marketing overwhelm, attract your dream clients, and join a supportive community of female entrepreneurs? The EmpowerHer Business Accelerator Podcast is your guide to building a thriving business with confidence! Each week, you'll get actionable strategies, mindset shifts, and the inspiration you need to step into your power as a CEO.   In this episode of the Empower Business Accelerator Podcast, host Philippa Channer delves into the crucial decision and retention stages of the customer journey. She offers strategies for converting prospects into loyal clients and maintaining these relationships post-purchase. Key tactics include clear call-to-actions, personalized follow-ups, exceptional customer service, and loyalty programs. Philippa emphasizes the importance of nurturing client relationships for long-term business success. Additionally, she announces the upcoming launch of the Empower program's group sessions in January 2025, inviting listeners to join and connect with fellow entrepreneurs.   Whenever you are ready, here are some ways that we can help you:   Free 30-Hour EmpowerHer Discovery Session: https://channerconsultingllc.hbportal.co/schedule/660da85649ef86002d1790d3 Subscribe for regular content on developing a solid marketing plan, marketing strategy, and marketing tips.   Connect with us: Linkedin: https://www.linkedin.com/company/channer-consulting-llc Facebook: https://www.facebook.com/channerconsulting/ Instagram: https://www.instagram.com/channerconsulting/ Get in touch: info@channer-consulting.com

Today With LuAnn Nigara: In this week's episode of Window Treatments for Profit, we're talking about Exceptional Customer Service and its direct link to profitability. Whether you're a seasoned pro or just getting started, there's always room to level up your customer experience, and in this episode, I share three proven strategies to do just that! Key 1: Understand Your Customer's True Needs Key 2: Resolve Problems Quickly and Build Loyalty Key 3: Personalize Every Interaction—Order Milestone Updates & Custom Care Tips From real-world stories in my own business to actionable tips you can implement right away, this episode is packed with insights that will help you build stronger, more profitable relationships with your clients. Plus, you'll learn small, thoughtful touches like proactive order updates and personalized care instructions that can make a lasting impact. Ready to elevate your customer service and boost your bottom line? Listen to this episode and discover how exceptional service can transform your business! What's new with LuAnn Nigara The Power Talk Friday Tour Watch the Docuseries! http://www.luannnigara.com/cob Connect with LuAnn Nigara LuAnn's Website LuAnn's Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Resources Mentioned This podcast supports the Savvy Giving Design Coalition. Learn more about it here! AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project AWDB #164: Susan Wintersteen- Savvy Giving by Design

Customer service makes all the difference. You can have a fantastic self storage facility with a great location that is beautifully clean, but if your customer service is terrible you won't rent a unit. Lee Creech joins the webinar today to share his tips, tricks, and basic principles from his years of experience working in the hotel industry as well as self storage. He explores the art of simply talking with people and the importance of learning about your customers. From difficult conversations, to dealing with deliquent payments, to enforcing the rules, we cover all the elements it takes to provide exceptional customer service. Guests: Lee Creech, Northshore Pellissippi Storage Hosts: Tommy Nguyen & Melissa Huff Brought to you by the teams at StoragePug and Lighthouse Storage Solutions

Episode 247: Vonda and Lori are on the road and picked a great rewind for you. It's a rewind from last summer of Episode 185:  Join Lori and Ellie as they sit down with our good friend, Sam Bowles, the General Manager and Creative Director of Allen's Flowers in beautiful San Diego, CA. Get ready for an inspiring episode that will leave you motivated and eager to take your floral business to new heights!In this captivating conversation, Sam shares his incredible journey from being a middle-school educator to diving headfirst into the world of flowers. Discover how he experienced personal growth and embraced the evolving floral industry, becoming a true expert in his field.But that's not all! Sam also reveals the hard-hitting truth on delivering exceptional 5-star customer service. Whether your customers purchase flowers online, over the phone, or in person at your shop, this episode will provide you with valuable tools, ideas, and concepts to elevate their experience and surpass their expectations.Attracting and retaining customers is crucial in today's competitive market, and Sam's expertise will guide you on how to ensure your business stands out. Learn how to demonstrate your unrivaled knowledge, readiness, and commitment to superior customer service, making your business the go-to destination for all things floral.Don't miss out on this opportunity to gain valuable insights from a veteran floral business educator. Tune in to this enlightening episode and discover how you can exceed customer expectations and create an unforgettable floral experience!Sponsored by: Flower CliqueFlower Clique Prep SchoolReal Life Retail Florist

Summary In this episode, Ryan and Mike catch up on their summer adventures, including travels to Norway and Amsterdam, wedding seasons, and cultural observations. They discuss the beauty of Norway's fjords, the hospitality experienced in the Netherlands, and the unique concert experience of meeting the band The Warning. The conversation also touches on future travel plans, including aspirations to visit Alaska and the launch of a new project. Takeaways Summer travel can be hectic but rewarding. Norway offers stunning fjord views and unique experiences. Cultural authenticity can be lost in tourist-heavy areas. Amsterdam's hospitality stands out during travels. Concert experiences can vary greatly by culture. Traveling with family can create memorable moments. Exploring off the beaten path leads to richer experiences. The importance of local connections while traveling. Planning future travels can be exciting and daunting. New projects can bring both challenges and rewards. Chapters 00:00 Summer Weddings and Fishing in Alaska 09:25 Cruising to Norway and Exploring Cities 17:29 Experiencing Amsterdam and Rotterdam 26:18 An Extra Day in Amsterdam and Ajax Stadium 28:23 Attending a Concert by The Warning in Amsterdam 30:42 Missed Opportunity to Meet the Band 32:29 Enjoying the Concert from the Back of the Room 35:17 The Rising Popularity of The Warning 37:25 Digital Illustrations and Artistic Recognition 39:52 The Politeness of Concertgoers in Amsterdam 43:24 Transitioning to Football Season 46:26 Launching a New Project 49:48 Gratitude for an Unforgettable Trip to Amsterdam ----Credits:Hosted by Michael Smith and Ryan RoghaarProduced by Ryan RoghaarTheme music: "Perfect Day" by OPM  The Carton:https://medium.com/the-carton-by-eggsFeature with Zack Chmeis of Straight Method up now! https://medium.com/the-carton-by-eggs/zack-chmeis-35dae817ac28   The Eggs Podcast Spotify playlist:bit.ly/eggstunes   The Plugs:The Showeggscast.com@eggshow on twitter and instagram On iTunes: itun.es/i6dX3pCOn Stitcher: bit.ly/eggs_on_stitcherAlso available on Google Play Music!   Mike "DJ Ontic" shows and infodjontic.com@djontic on twitter   Ryan Roghaarhttp://rogha.ar

In this episode of The Real Build, I sat down with Mat Earl, the co-owner of Keeneye Construction in Morgan, Utah. Mat specializes in new construction and remodeling projects. We talked extensively about building, but we really focused on the importance of taking care of clients and how Mat consistently goes above and beyond for every one of his clients. He mentioned that he's almost afraid not to help a client, even with a small detail, because, in his mind, the house will crumble if he doesn't. Mat is the definition of the ideal contractor. Mat and I also discussed his role as a father and how he has always been there for his kids, no matter how busy his work schedule gets. We talked about building culture and a strong team in construction. We also touched on the future of construction and how there is so much opportunity for the younger generation right now. Mathu Earl Website: https://www.keeneyeconstruction.com/⁠ Instagram: ⁠⁠https://www.instagram.com/mathu_earl/ Host Info Email: Bill@rkreiman.com CONNECT WITH ME ON SOCIAL MEDIA: ▶︎ YOUTUBE ⁠⁠https://www.youtube.com/channel/UCxAdSxHN0dIXZPhA-6p1HYA ⁠⁠⁠⁠ ▶︎ INSTAGRAM | ⁠⁠⁠⁠https://www.instagram.com/imbillreiman⁠⁠⁠⁠ ▶︎FACEBOOK| ⁠⁠⁠⁠https://www.facebook.com/billy.reiman ⁠⁠⁠⁠ ▶︎ LINKEDIN | ⁠⁠⁠⁠https://www.linkedin.com/in/bill-reim...⁠⁠⁠⁠ ▶︎ TWITTER | ⁠⁠⁠⁠https://twitter.com/ImBillReiman⁠⁠⁠⁠ ▶︎ WEBSITE | ⁠⁠⁠⁠https://www.rkreiman.com

Join The Mission After Community FREEOur guest today is Craig Mayville, a five-year Marine Corps veteran and CEO of Vätten Cold Plunge. Craig has over 11 years of experience in military aviation maintenance and exotic car maintenance, and he now focuses on enhancing wellness through cold plunge technology. Today, he will share insights on his transition from military service, the benefits of cold therapy, and his journey in building a successful business. But before we dive in, I want to tell you about our new free community at themissionafter.org. In addition to meeting like-valued veterans, we are also creating a library of free courses. Some of what we have in there right now is Breathe, a Microdosing Guide, and a list of upcoming retreats we're hosting and co hosting. There's a lot more in the works as well. Come join us at themissionafter.org. SummaryCraig Mayville shares his experience in the Marine Corps and the challenges he faced. He discusses his transition to civilian life and his journey to improve his health through dietary changes. He also explores his introduction to cold therapy and the benefits he has experienced. He started a cold plunging community that quickly grew into a thriving community of over 60 people. The cold plunging experience had a profound impact on the participants, leading to improved mood, energy, and even life-changing decisions. Inspired by the success of the community, Craig launched Vätten Cold Plunge, a company focused on providing high-quality, commercial-grade cold tubs. The company aims to exceed expectations in the industry by offering bespoke solutions and exceptional customer service. Vätten is a high-end cold plunge and cold tub company that offers custom-built, premium products. They focus on providing a unique and luxurious experience for their clients, using exotic materials and attention to detail. Vätten's facilities are impressive, with displays of exotic cars and demonstrations of cutting-edge technology like 3D metal printing. The company aims to fill a gap in the market for high-end cold therapy solutions, targeting clients who are already educated about the benefits of cold therapy and are looking for a premium experience. They also have a mission to support veterans by donating custom cold tubs to those in need.TakeawaysThe Marine Corps can be a challenging and intense experience, but it can also provide valuable lessons and opportunities for personal growth.Transitioning from the military to civilian life can be uncertain and challenging, but finding a supportive community can make a difference.Making dietary changes, such as eliminating processed foods and focusing on whole foods, can have a positive impact on health and well-being.Cold therapy, such as cold plunges or ice baths, can offer numerous benefits, including improved mental clarity, reduced inflammation, and increased resilience. Cold plunging can have a profound impact on mood, energy, and overall well-being.Building a community around a shared experience can lead to unexpected growth and positive outcomes.There is a need for high-quality, commercial-grade cold tubs in the market.Exceptional customer service and bespoke solutions can set a company apart in the industry. Vätten offers high-end, custom-built cold plunge and cold tub solutionsThey provide a luxurious and unique experience for their clientsVätten's facilities showcase exotic cars and cutting-edge technologyThe company aims to fill a gap in the market for high-end cold therapy solutionsThey support veterans by donating custom cold tubs to those in needChapters00:00 Introduction and Friendship01:00 Craig's Experience in the Marine Corps04:16 Reasons for Leaving the Marine Corps07:11 Transition to Civilian Life08:38 Challenges in BMW Sales10:38 Exploring Cold Therapy15:23 Craig's Health Journey22:35 Dietary Changes for Improved Health29:15 Benefits of Cold Therapy32:56 The Power of Cold Plunging and Community38:07 From Community to Company: Launching Vätten Cold Plunge57:22 Exceeding Expectations in the Cold Tub Industry01:01:14 The Importance of Exceptional Customer Service01:05:59 The Luxury and Customization of Voughton01:06:57 Exotic Cars and Cutting-Edge Technology at Vätten01:07:54 Filling the Gap: High-End Cold Therapy Solutions01:22:29 Supporting Veterans: Vätten's Mission01:26:16 The Power of Cold Therapy: Mental and Physical BenefitsLinks:Instagram: @craig.mayvilleX: @VTPodcastWebsite: https://vattencoldplunge.com/

Chad Hyams and Bob Stewart dive into the nuances of exceptional customer service by exploring key strategies, including active listening, personalization, and timely responses.   They discuss real-world examples from Bob's recent Disney resort vacation and elaborate on maintaining consistency across channels, empowering employees, and leveraging social media engagement. Learn practical tips to elevate your customer service game and cultivate a loyal client base through personalized, attentive, and responsive interactions. ---------- Connect with the hosts:     •    Ben Kinney: https://www.BenKinney.com/     •    Bob Stewart: https://www.linkedin.com/in/activebob     •    Chad Hyams: https://ChadHyams.com/     •    Book one of our co-hosts for your next event: https://WinMakeGive.com/speakers/ More ways to connect:      •    Join our Facebook group at www.facebook.com/groups/winmakegive     •     Sign up for our weekly newsletter: https://WinMakeGive.com/sign-up     •     Explore the Win Make Give Podcast Network: https://WinMakeGive.com/   Part of the Win Make Give Podcast Network Part of the Win Make Give Podcast Network

Greeting customers warmly, whether it's in person, over the phone, via social media or by email. A friendly, helpful demeanor can turn a curious visitor into a loyal customer. Remember, you never get a second chance to make a first impression. We will go through steps staring with greeting the client, what to do when there are complaints, how to add value, The Financial Impact of Great Customer Service and Actionable Tips to Improve Customer Service.First impressions matter immensely in business. Studies show that customers form an opinion about your service within the first few seconds of interaction. Incredible customer service is what will get your clients coming back. Great customer service isn't just about making a sale; it's about building relationships. And those relationships are the key to a thriving, profitable business. If you would like to chat please reach out at info@rosegoldlearning.com.  Remember to follow us at:www.instagram.com/rosegoldlearningwww.facebook.com/rosegoldlearning 

Join host Cyrus Jaffery and special guest Lorena Tomasini in this insightful episode of the Insurance Producers Podcast. Dive into the intricacies of agency structure and discover how a well-organized approach can enhance customer service. Explore the dynamics of working with family in the business, and learn how to navigate the unique challenges and benefits this can bring. Gain valuable insights on entering the insurance industry and what it takes to succeed in mortgage protection. Lastly, understand the importance of partnerships and effective decision-making in running a successful insurance business. Tune in for practical tips, personal anecdotes, and expert advice to help you thrive in the insurance world. Don't miss it!

In this episode of Blacktop Banter, Marvin interviews Sam Wilkinson from Liberty Supply, a company that provides spray tips, tools, and supplies for the asphalt industry. They discuss how Sam and his brother Mike took over the business, their customer base, and their focus on providing quality products and excellent customer service. They also touch on the challenges of shipping and packaging orders, the importance of word-of-mouth marketing, and their future plans for the business.//SPONSORSKM International, Dynapac, Crafco, Caterpillar, Stencil Plus, Jobber, Liberty Supply, and Schwarze Industries.//DISCOUNT LINKS►(Jobber) https://go.getjobber.com/blacktopbanter► (Stencil Plus) Save 10% on your order at www.stencilplus.com with code BB10//JOIN THE SUCCESS GROUPA mastermind group of asphalt contractors sharing knowledge, tools and resources to help you build the asphalt business of your dreams.►https://blacktopbanter.com/bbsg//SUBSCRIBE TO OUR NEWSLETTERAsphalt industry news and articles made BY and FOR asphalt contractors, delivered straight to your inbox once per quarter: ►https://blacktopbanter.com//SHOW YOUR SUPPORTLeave A Tip to show your appreciation for this show and the people and work happening behind the scenes to bring you a new episode each and every week.►https://blacktopbanter.com/support//BLACKTOP BANTER MERCHGet your shirts, hats, magnets and more.►https://www.blacktopbanter.com/storeVisit us online at https://www.blacktopbanter.comFor Business Inquiries: info@blacktopbanter.comThe Blacktop Banter podcast discusses Asphalt Sealcoating, Hot-Rubberized Crack Sealing, Patching, Base Information, Recycled Asphalt Millings, Hot-Mix Asphalt, Line Striping, and Paving for residential and commercial customers. We also discuss how to stay motivated as an entrepreneur and how to deal with the challenges of owning your own asphalt maintenance business.#wespeakasphalt #AsphaltRepair #RoadConstruction #PavementMaintenance #sealcoat #AsphaltSealing #ChipSeal #AsphaltInstallation #PavementContractors #AsphaltSpecialists #pothole #potholerepair #entrepreneurship #bluecollar© Blacktop Banter, LLC, 2024. All rights reserved.

In this episode, Queen Trina will explore innovative strategies for differentiating your brand and standing out in a crowded marketplace. Whether it's through product innovation, exceptional customer service, or creative marketing campaigns, we'll reveal actionable tactics to help you carve out a unique position in your industry, attract and retain customers, and gain a competitive edge over rivals.   

Did you learn customer service at dental school? Most dental professionals barely scratch the surface of business-related subjects in their education.  But to have a thriving dental practice, you need to deliver an unparalleled patient experience. And for that, learning the art of customer service is a must. To explain how to achieve this is today's guest, Daniela Skeen. She's the founder of Dentaedge, CFO of National Direct Signs, and an influential speaker, coach, and consultant to dental professionals, empowering them to take charge of their careers.  Since 2009, Daniela has been committed to elevating dental practices through effective communication and processes, empathy, accountability measures, personalized care, and an unwavering focus on customer service. In this episode, we discuss the power of top-notch customer service through Daniela's business perspective. She offers practical tips for elevating patient satisfaction and how she helps dental professionals set their practice apart, encouraging patient loyalty and positive referrals. Additionally, Daniela shares how branding, decor, and signage can make an impact on first impressions. We also talk about professionalism faux pas and how team interactions can contribute to a memorable patient experience Ready to transform your dental practice into a place patients rave about? Tune in now. — Key Takeaways: Introduction (00:00) Meet Daniela Skeen (00:51) The Power of Exceptional Customer Service for a Successful Practice (04:18) Communication & Listening is Key (15:19) A Few Out-of-The-Box Ideas to Gain & Retain Patients (21:48) Simple Communication vs. Clinical Terminology (28:22) Lightning Round Q&A With Daniela (30:19) — Additional Resources: Learn about the upcoming Supercharge Your Dental Practice 2-day event in September:  https://superchargeyourdentalpractice.com/ Use code RAVING to save $100 on registration. Connect with Daniela Skeen: Instagram: https://www.instagram.com/daniela_skeen/ Facebook: https://www.facebook.com/profile.php?id=1303487086 — Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/ This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/ Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

In your practice you provide service in a certain way. Some of those procedures are for your efficiency and others for patient convenience. On this episode we talk about optimizing the experience for the patient, YOUR CUSTOMER. 

With over 15 years of industry experience, Lee Barron made the move to set up his own brokerage, Fox Financial Solutions, in 2020. Over this time, the Adelaide-based broker has been earning a name for himself as a master in exceptional customer service, having won rave reviews from clients and winning a number of industry awards. In this episode of Elite Broker, recorded live on stage at the Better Business Summit 2024 in Adelaide – run in partnership with NAB – we find out: How and why Lee started his own brokerage. The art of active listening. His top tips for brokers looking to gain repeat business. And much more!

Join us on 'Behind the Buffer' as host Dann Williams sits down with Austin Fowler, the resilient founder of Integrity Automotive Detailing in Walnut Creek, CA. Despite a devastating car accident that threatened to confine him to a life away from his passions, Austin's unyielding determination led him to not only walk again but to drive his business to success. From his very first car wash to the establishment of a booming shop that specializes in exceptional customer service and top-notch ceramic coating finishes, Austin's story is one of true grit and glossy achievements. Dive into the heart of automotive detailing with insights on entrepreneurship, overcoming adversity, and the secrets behind achieving crystal-clear, durable finishes on every vehicle. Don't miss this inspiring journey of resilience, detailing excellence, and the bright future of Integrity Automotive Detailing. Owner's Pride 

Identifying and Eliminating Friction for Your Customers and Employees  Shep Hyken interviews John Boccuzzi Jr., president of ISG Research and author of The Art of Seducing Your Customers. He talks about how companies can ensure satisfaction and long-term growth by removing friction and continuously improving the customer and employee experience.  Top Takeaways:    If friction in business processes cannot immediately be fully eliminated, the goal is to minimize it over time. Companies should continually seek to identify and eliminate friction points within their operations to improve employee and customer experiences.    A positive employee experience contributes to positive customer experiences. If the employees are not having a great experience at work, it will reflect in the level of service they provide to customers. Investing in creating positive employee experiences directly influences the quality of service provided to the customers. A happy and satisfied workforce leads to a better customer service experience.    Businesses must design customer experiences that not only retain existing clients but also attract new customers. Creating a balance between customer retention and acquisition is essential for sustained growth and success.    Executives and company leaders should immerse themselves in their company's customer and employee experiences to gain valuable insights. Be a customer of your own business. Take time to experience firsthand the challenges and opportunities your customers and employees face daily within the business.    Companies must consider the balance between cost optimization and delivering exceptional experiences. Prioritizing customer and employee experiences over cost savings can lead to long-term success and sustainable growth.    Plus, Shep and John discuss the S.E.D.U.C.E. framework and how it can be applied to businesses of all sizes. Tune in!  Quote:   "Connect intentions with expectations. Businesses need to ensure that what they aim to deliver matches what the customers and employees experience to ensure consistency in the service."  About:    John Boccuzzi, Jr. is President of ISG Research. Before ISG, John was at Edible Arrangements and, before that, CEO of Kenosia, a data and analytics software company that was ranked #1 for customer experience four years in a row by Consumer Goods Magazine. His TEDx talk “I was Seduced by Exceptional Customer Service” was ranked the most popular video to learn Customer Experience lessons from by Omoto in 2018.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Peter reviews Bob Farrell's story of transforming a customer's disappointment into a legacy of exceptional service with a simple pickle.This story isn't just about pickles; it's about those little extras that make customers do the happy dance.Key Takeaways:The Essence of Farrell's Ice Cream Parlor: A place of joy and nostalgia, where the excitement was palpable, and the ice cream bowls were legendary.The Pickle Incident: A regular customer's request for an extra pickle led to a moment of truth for Bob Farrell. This seemingly small detail sparked a major shift in customer service philosophy.Bob's Response: Recognizing the importance of customer satisfaction, Bob made the pickle free, symbolizing the company's commitment to going the extra mile.The "Give Them the Pickle" Philosophy: This became a metaphor for exceeding customer expectations and personalizing the service experience.Applying the Lesson: Identifying your business's "pickle" – that unique element that delights customers – is crucial for creating memorable experiences.Bob Farrell and Sweetwater's examples teach us that exceptional customer service isn't just about solving problems; it's about creating positive, unforgettable experiences. By focusing on the details, businesses can build lasting relationships and turn customers into advocates. What small gesture can your business make today to "give them the pickle"?

Dive into the world of executive assistance and client relationships with Chris Ho, Chief Client and Revenue Officer at Athena.In this episode of Experts of Experience, host Lauren Wood engages with Chris Ho to uncover the intricacies of effective delegation and its impact on customer success.Learn about Athena's innovative approach to enhancing client experiences and how Chris's leadership is shaping the future of executive assistance. Chris shares profound insights on the relationship between successful client management and strategic delegation, emphasizing the significance of empathetic and intelligent client interactions.Tune in to discover Athena's transformative strategies in client service and delegation.If you enjoyed this episode, please rate us on Spotify and Apple Podcasts. Subscribe Now: https://www.youtube.com/@ExpertsofExperience?sub_confirmation=1 Imagine running your business with a trusted advisor who has your success top of mind. That's what it's like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.Learn more about what's possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess (00:00) Introduction and Focus on Customer Experience (CX)(01:20) Chris's Journey to CX and Athena's Philosophy(03:37) Athena's Approach to Matching Executives and EAs(06:56) Empowering and Nurturing Executive Assistants at Athena(09:13) Onboarding Clients and the Art of Delegation(11:11) Adapting Hero's Journey in Customer Onboarding(16:47) Client Engagement and Tracking Happiness(20:45) Client-Centric Strategies and Using AI(24:31) Teaching Clients Effective Delegation(28:00) EA's Impact on Clients' Lives and Athena's Culture(30:05) Approach to Unengaged or Unhappy Clients(32:24) Tracking Client Engagement and Happiness with AI(39:00) Chris's Personal Experience with Exceptional Customer Service(41:57) Final Thoughts and Advice for Customer Experience Leaders

On this episode of Radically Personal, we hear from Brian Kershon, Director of Global Customer Service at Zenni Optical. He discusses the work he and his team are doing that has landed the company a place on Newsweek's list of top customer service companies five years in a row. 

In this video, Josh York emphasizes the importance of exceptional customer service for achieving success. Josh stresses the need to promptly engage with clients, whether through calls, emails, or social media and highlights the positive impact of a professional and energetic approach. He also contrasts his proactive attitude with instances where potential collaborators failed to follow up, underscoring the disconnect between their words and actions. Josh concludes by urging viewers to prioritize customer service, be fast and responsive, maintain professionalism, and infuse interactions with a genuine personality. Viewers are encouraged to support the channel by liking, sharing, and leaving reviews to spread these valuable insights.

Welcome to TFTR Show (Thanks for The Rewind show) Episode #10. Join us as we unveil Our Top 5 Fast-Food Restaurants with Incredible Customer Satisfaction. From the latest Whataburger sensation hitting the Las Vegas Strip this fall, to our go-to orders at In-N-Out, get ready for a mouthwatering journey through the finest fast-food experiences. Discover how Whataburger is igniting taste buds in its 15th state with the grand opening on the iconic Vegas Strip, and find out the must-try items that keep us coming back to In-N-Out for more. Get your appetite ready for this delectable showcase of savory delights and top-notch customer service! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tftrshow/message

Welcome to this episode of Trash Chatter! Today, host Victoria Conway sits down with Josh Bogart, the owner of Lehigh Valley Bin Cleaning. Discover the valuable insights and experiences that led Josh to take a leap of faith in starting his own venture. Josh shares how his initial ideas transformed after spending time at a shop in Miami, describing it as a great learning experience. Explore the power of approaching other businesses and the diverse customer base that can benefit from bin cleaning services. Learn about the exponential growth experienced by Josh through exceptional customer service, environmentally friendly cleaning solutions, and building a waitlist of clients. Josh emphasizes the importance of community support and the impact of positive customer reviews. Tune in for an episode brimming with entrepreneurial wisdom and practical advice for success. Check out our website - https://www.sparklingbinsbusiness.com/ 305-382-BINS Sales@sparklingbins.comTimestamps & Show Notes:(00:00 - 00:40) Highlight Clip(00:40 - 01:21) Introduction(01:22 - 03:21) Taking a Leap of Faith(03:22 - 05:30) Exponential Growth with Clientele(05:31 - 07:00) Environmentally Friendly Cleaning Solutions(07:01 - 08:43) Above and Beyond Customer Service(08:44 - 10:13) Seamless Process (10:14 - 13:50) Creating a Wait List of Clients(13:51 - 14:55) Caring for Your Community (14:56 - 17:54) Learning Curves of the Business(17: 55 - 19:10) Importance of Customer Reviews(19:11 - 19:49) Goodbyes

In this insightful episode, hosts Jake and Gino sit down with Adam Toporek, a customer service expert, author, and consultant. Adam shares fascinating stories from his childhood, painting a picture of his journey to becoming a customer service expert. Drawing on his book, "Be Your Customer's Hero," Adam provides valuable insights on managing the customer experience and underlines the crucial role of effective customer service in boosting profits. Connect with Adam through his website or LinkedIn and Instagram (@AdamToporukCX) to continue the conversation. Don't miss this chance to learn from a pro about improving your customer service and consequently, your profits. We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors)

Episode 185:  Join Lori and Ellie as they sit down with our good friend, Sam Bowles, the General Manager and Creative Director of Allen's Flowers in beautiful San Diego, CA. Get ready for an inspiring episode that will leave you motivated and eager to take your floral business to new heights!In this captivating conversation, Sam shares his incredible journey from being a middle-school educator to diving headfirst into the world of flowers. Discover how he experienced personal growth and embraced the evolving floral industry, becoming a true expert in his field.But that's not all! Sam also reveals the hard-hitting truth on delivering exceptional 5-star customer service. Whether your customers purchase flowers online, over the phone, or in person at your shop, this episode will provide you with valuable tools, ideas, and concepts to elevate their experience and surpass their expectations.Attracting and retaining customers is crucial in today's competitive market, and Sam's expertise will guide you on how to ensure your business stands out. Learn how to demonstrate your unrivaled knowledge, readiness, and commitment to superior customer service, making your business the go-to destination for all things floral.Don't miss out on this opportunity to gain valuable insights from a veteran floral business educator. Tune in to this enlightening episode and discover how you can exceed customer expectations and create an unforgettable floral experience!Sponsored by: Flower CliqueFlower Clique Prep SchoolReal Life Retail Florist

Nuacom is a SaaS and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls. Sales and customer service are important departments for any organization, and having a powerful communication platform is crucial for business success. Connect with Igor

On today's episode, Dr. Mark Costes sits down with Harry Nelson Jr., the vice president of Dansereau Dental, an esteemed equipment manufacturer that works directly with dentists. With his extensive background in construction and dental equipment, Harry brings a wealth of expertise to the conversation. Join Mark and Harry as they delve into Harry's journey and how he got started in the industry. They discuss the exceptional equipment offered by Dansereau and Harry's passion for his craft. Gain insights into what an average day looks like for Harry and how the manufacturing process has evolved since the pandemic. Finally, explore the legacy of Dansereau and the impact it continues to make in the dental industry. Don't miss this engaging episode filled with valuable insights from Harry Nelson Jr. Tune in now to gain a deeper understanding of dental equipment and the remarkable work of Dansereau Dental. Listen to the full episode and expand your knowledge in the field. EPISODE RESOURCES DHPDENTAL.COM https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Listening with Purpose: Expert Insights from Julian Treasure on Enhancing Customer Service [Listening]In this engaging episode, renowned speaker and author Julian Treasure shares invaluable insights on how to improve your customer service skills by listening with intention. Uncover the key strategies and techniques used by top performers in the industry and learn how to implement them in your own interactions with customers. Whether you're a seasoned professional or just starting out in customer service, this podcast is a must-listen for anyone looking to take their skills to the next level. Don't miss out on this opportunity to gain a competitive edge and make a lasting impression on your customers.1:50 Why do we take hearing for granted?”4:08 How can my listeners hear better?7:10 Why are you giving me so much attention! Is about increasing your consciousness?7:45 Another crucial topic you discuss in your book is inner listening, so how does that play a role in our relationships with ourselves?10:10 How does it make people feel when they realize they are no longer that voice?11:39 This is so impactful on the power of listening. Can you re-train your inner voice?12:59 How can people in Customer Service listen with intention?17:00 How do most people feel when they are interrupted?19:33 What is the beauty of silence?22:12 Why do companies hire on listening, but they don't reward on listening. What is that?23:42 What would you say to someone who leads customer service and says “Well, that's great Julian, but how do I score on listening?”ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick's books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Referrals are one of the most effective ways to grow your business, and they don't cost a thing.Let's start with the basics. Referrals are recommendations from satisfied customers. When customers have a great experience with your business, they're likelier to tell their friends, family, and colleagues about it.And when those people need a product or service that you offer, they're more likely to come to you because they trust the recommendation of someone they know.But you don't have to just sit back and expect the referral; you must ask for it. This can be daunting for some business owners and their teams, but it doesn't have to be.The key is to make it part of your culture, ask at the right time, and celebrate it when it happens.In this episode, Rick and Matt share some tips on how to grow your business with referrals, ask for referrals from your clients, and make referrals part of your business culture. Tune in!Key Takeaways- The power of referrals (05:55)- Why most people don't ask for referrals (11:18)- Prime times to ask for referrals (14:52)- Measuring and managing your referrals (16:13)- Follow up with your potential referrals (16:57)- Making referrals part of your culture (21:31)- Upskill yourself to get better (28:08)Additional Resources:- Alloy Personal Training- Learn About The Alloy Franchise Opportunity---------You can find the podcast on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.If you haven't already, please rate and review the podcast on Apple Podcasts!

Recorded Live at the Vision 2023. As a business owner, it's important to constantly seek ways to improve and grow your business. In this episode, Cecil and Kent Bullard discuss the importance of implementing effective processes, raising labor rates, and seeking help from coaches to improve business performance. They also share their experience with organizing their 2023 Institute Summit including the value of having vendors present at the event and the value of networking in the industry. So, what are you waiting for? Tune in now and take your business to the next level! As always, thanks for listening, and don't forget to subscribe to our podcast for more great content. "Networking is not about just connecting people. It's about connecting people with people, people with ideas, and people with opportunities." - Michele Jennae Kent Bullard, COO, The Institute. Listen to Kent's other episodes HERE. Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil's previous episodes HERE. Show Notes Watch Full Video HERE (00:01:11) Recap of the Institute's Summit in St. Petersburg (00:07:03) Speed Dating with Vendors at the Summit (00:10:33) Networking and Giving Back: The importance of networking and giving back to the industry. (00:11:55) Raise Your Labor Rate: The undervaluation of the industry and the need to raise labor rates is discussed, with a suggestion to raise rates by $10 and inform other shops in the area. (00:18:24) Importance of Exceptional Customer Service (00:22:27) Coaching methodologies and assessments (00:26:31) Developing Processes: The importance of identifying and documenting processes in a business, and how to start creating processes. (00:28:01) Writing Processes: The process of writing processes, including starting with workflow, identifying lost build hours, and breaking down processes into smaller, manageable steps. (00:31:29) Implementing Processes: The importance of training employees on processes, and how to ensure that processes are being followed correctly. They also emphasize the need for ongoing review and revision of processes. (00:36:25) Selling a Business: The process of selling a business and the importance of having systems and processes in place to make it a sellable business. It is recommended to plan for a period of five to seven years to get the business in shape for sale. (00:37:31) Factors Considered by Buyers: The factors that buyers consider when purchasing a business, including cash flow, property ownership, and profitability over a period of three years. It is important to have consistent growth and profitability over this period to make the business attractive to buyers. (00:39:05) Myths about Coaching: two myths about coaching: that you can't raise your labor rate and that you can't afford a coach. (00:42:09) Improving Net Profit: Ways to improve net profit, including raising labor rates,...

It is not often that you find someone passionate about developing business systems and a high level of customer service.Jennifer Wehner has written an exceptional book that puts both of these together. This episode is a discussion with Jennier about her new book and her approach to putting the customer first.You can find Jennifer at: https://www.wehnergroup.com/team/jennifer-wehner-licensed-real-estate-agent

About John Tschohl: Founder and President of the Service Quality Institute - The Global Leader in Customer Service - John is the #1 Customer Service and Customer Experience Guru. Since 1976 he has been producing books, seminars and training programs to guide organizations all over the world through the implementation of a highly effective competitive strategy based on Customer Experience and Exceptional Customer Service. Thousands of companies have hired him and consumed his products, and millions of people have gone through his cultural and behavioral training programs in more than 40 countries. John is part of the Hall of Fame of the National Speakers Association. Links: https://johntschohl.com | https://customer-service.com About Fabio Marques: International Business Consultant and Professional Speaker since 1996, with over 16,000 hours on stage, Fabio has delivered more than 3,600 live presentations, serving hundreds of organizations - small, medium and large (Fortune 500). International Partner of the Service Quality Institute, President of the International Excellence Society and Senior Advisor for other global organizations, Fabio is The World's #1 Authority on MAGNA INFLUENCE, and the Host / Master of Ceremonies of Global events like the United Earth Amazonia Award - The New Legacy of Nobel Prizes. Certified Professional Member of the National Speakers Association (NSA) and the Global Speakers Federation (GSF), Fabio Marques is known as "The Excellence Expert“ in Leadership, Sales and Services, helping his Clients to double (and sometimes triple) their sales while improving customer loyalty and productivity. Companies like Apple, Audi, Merck, Microsoft, Motorola, Dow, DuPont, Citibank, Cisco, JLL, Oracle, Puratos, Red Bull, Schneider Electric, Siemens, and many others of same caliber, have trusted Fabio to inspire and develop their teams in Brazil, Argentina, Paraguay, Chile, Colombia, Guatemala, Mexico, United States, UK, Hungary, Japan, Australia, and other locations. Links: https://fabio360.com | https://fabiomarquescompany.com | https://magnainfluence.com | https://international.excellencesociety.org

In today's episode, Allan and Eric welcome Lee Thompson. Lee fell in love with the pest control industry after being recruited by Terminix and later ran their 4th largest office in the country. Allan, Eric and Lee discuss why investing in exceptional customer service can have a big impact on your bottom line. Providing great customer service will lead your Pest Control Company to better customer retention, loyalty, and customer acquisition costs.

With over 20 years in the hospitality industry, author and trainer Steve DiGioia shares some real world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers desire. Steve has a detailed 57 individual steps for dinner service, what are your steps for customer service? Steve Digioia, Author and Trainer Show Notes How do I make you feel while I am providing this service? What can you do during the service part of the transaction to hook this customer in, hopefully for life? It has to be something more than just a mechanical aspect of it. There has to be something else that separates you from your competition more so than just the physical service you were providing, it's how I make you feel. It's how I make you feel appreciated. It's how I welcome you when you walk into my place of business. Many mechanics, they're focused so much on fixing that they don't realize that the waiting area has to be not only comfortable, and obviously clean, but it should be bright and welcoming. Use customer's name 3 times. In a perfect world, you shouldn't receive less service because you are paying less. Versus getting extra service taken care of because you happen to be paying more, meaning, a higher-valued car.  If you want a consistent product, consistent service, a consistent experience, you have to have something like that because at a bare minimum, it reinforces the steps that the business believes is important to them to be able to service the client Standardized thank you note in every car Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner:

(Disclaimer: This interview was recorded over Zoom. We apologize in advance for the quality of the audio.)“If you have to be an amazing salesman to make the business work, the business is broken.” Today, join Alex (@AlexHormozi) as he guests on Billy Rickman's YouTube to talk about having an exceptional customer experience and how to blend that in a way to sell more expensive stuff over time. This interview was done all the way back in 2019 but still holds incredible value today. This is part 2 of the interview.Welcome to The Game Podcast where we talk about how to get more customers, make more profit per customer, and keep them longer, and the many failures and lessons we have learned along the way to $100M in sales. We've got roll-up-your-sleeves kind of hustle with a little bit of cleverness and a lot of heart. Check out the episode on Billy Rickman's YouTube Channel! Timestamps:(00:59) - When it comes to being more present on social media, has that always been a part of you or something you're trying to move into now?(1:52) - Alex talks about the 5-step framework of an excellent customer journey(7:33) - how to get people to buy high ticket offers despite not knowing anything about the business at first(11:39) - Breaking the limiting beliefs around the topic of “no that doesn't work in the industry”(14:02) - The three things a business owner should be doing right now to grow their businessFollow Alex Hormozi's Socials:LinkedIn | Instagram | Facebook | YouTube | Twitter | Acquisition

It's pretty much universally accepted that it's less expensive to keep existing customers than to acquire new ones. A survey by HundredX and YouGov shows that 88% of business executives believe that to be the case. And HundredX believes what drives retention is listening, and just as important, acting on what you have “heard.” I n this episode, we had the pleasure of speaking with Jason Hiland, from  @Golf Sub 70  on the topic of #customerservice and what his company does differently to ensure their customers are always being heard. So grab a pen and paper and be ready to take some notes. Here are some of the key takeaways you'll learn: 5:19 Quote of The Day 6:16 Principles of Listening 9:33 Listening Grows Retention 12:16 The Right Thing To Do 13:27 Company Growth During a Pandemic 14:50 Brand Ambassadors 19:01 Tips For Providing Exceptional Customer Service 25:35 How Combatant Gentlemen Inspired Jason How to Run Their Company To learn more about Jason Hiland and #subseventy check out some of his links: Website: https://www.golfsub70.com/ LinkedIn: https://www.linkedin.com/in/jason-hiland-38456123/ Instagram: https://www.instagram.com/golfsub70/?hl=en Facebook: https://www.facebook.com/golfsub70/ Twitter: https://twitter.com/sub70 Sub 70 Podcasts: https://sub70.podbean.com/ Shout out to our show sponsors  @Fuse Networks LLC  &  @A Advanced Septic & Construction Services for their continued support.

In this episode I share some examples of how I provided exceptional customer service over the past week and why its important to the long term success of your lawn care business. lawncarebusinesssuccess.com Want to send me a question, comment or feedback? Leave me a voicemail and it may be featured on an upcoming show. SEND ME A VOICEMAIL Check out my new 3D printed String Trimmer Spare String Holders lawncarebusinesssuccess.com/shop Check out the Lawn Care Business Success Academy for downloadable products, courses, and one on one calls. instagram.com/lawncarebusinesssuccess follow Lawn Care Business Success on instagram YouTube.com/lawncarebusinesssuccess subscribe to Lawn Care Business Success on YouTube Check out recommended products on my Amazon affiliate store https://www.amazon.com/shop/lawncarebusinesssuccess Special thanks to the podcast sponsors below who help make this podcast possible! Check out Exmark Manufacturing, the number one brand of commercial lawn equipment! exmark.com Enjoy great discounts with some of our affiliate discount codes below! Get 50% OFF Equip Expo 2022 Show Passes lawncarebusinesssuccess.com/equip Use coupon code LCBS10 to get 10% off your order of Kujo Yard Wear lawncarebusinesssuccess.com/kujo Use coupon code LCBS10 to get 10% off your order of Equipment Defender lawncarebusinesssuccess.com/equipmentdefender Use coupon code LCBS10 to get $10 off your order of ISO Tunes audio bluetooth hearing protection lawncarebusinesssuccess.com/isotunes

Welcome back to the Millionaire Real Estate Podcast! Today, we sat down with Heather Wilson to discuss leadership, the exact steps of how to have exceptional customer service, the exact text you should use for current buyers and sellers, and more!    -   Heather is a Business Growth Coach! Her 30+ years of experience as an Acquisitions Manager and Trainer in Banking, Mortgage Broker, International Commercial Real Estate Broker, and having an Expansion Residential Real Estate Team.   Her website: https://wmtglobal.com/about-heather-wilson/     -   This episode is sponsored by CanZell Realty. CanZell is one of the fastest-growing virtual/hybrid companies with a focus on providing local leadership, revenue share opportunities, and top technology for agents. Learn how you can keep more of your commission and sell more real estate at joincanzell.com - Join CanZell HERE: https://joincanzell.com/

Does great customer still exist? We discuss this art, on this week's podcast! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $100 million-plus home service business with over 400 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.   In this episode, Tommy is joined by Danny Kerr, Managing Partner at Breakthrough Academy, and host of the Contractor Evolution podcast, as they talked about sales, finance, training, marketing...

Patti Mara is author of UpSolutions - Turning Your Team into Heroes and Customers into Raving Fans; the owner of Maranet Inc. and the creator of the Profit Generator Program* and the Breaking Through Barriers Program*. Patti has over twenty-five years of experience designing and delivering customer service experiences and making the connection between customer experience and retention with the profit, results, and growth of a company. She lives in Georgetown, Ontario, near Toronto.

No matter what stage you are in your business, never stop taking care of your customers and giving them a great experience.In this episode, John Merris, CEO of Solo Brands, shares their company's journey that started in 2018 with 6 employees and is now close to 600 employees. Listen as he shares his great advice for entrepreneurs in running a business.Listen and learn in this episode!KEY TAKEAWAYS FROM THIS EPISODELeadership teams should be servant leaders and must not boss around brands to tell them what to do.It's the brand's responsibility to get the job done and deliver results.Foster a culture where your team is not afraid to ask for help.Always focus on giving great customer experiences.You have to believe that short-term losses generate long-term returns.Make sure that being public doesn't change how you operate your business.Speed to failure; you'll learn faster. Speed into product development; you'll launch faster. The faster you move, the more you accomplish.When you move fast, it's not that you fail faster- It's that you succeed faster at learning what didn't work and can now figure out what does work. Recommended Book: The Heart of Business by Hubert Jolyhttps://www.hubertjoly.org/book/ Today's Guest:John Merris is the CEO and Director of Solo Brands.Solo Brands is a collection of distinctive, adventurous lifestyle brands.Connect and learn more about John Merris and Solo Brands here:Website: https://www.solobrands.com Linkedin: https://www.linkedin.com/in/johnmerris E-mail Address: john@solobrands.com This month's sponsor is Triple Whale. Triple Whale's powerful analytics platform clarifies your ad performance across channels, keeping you instantly in the know. Hit trytriplewhale.com/upgrowth and use promo code Upgrowth for 15% off today.***PROMO CODE: Upgrowthtrytriplewhale.com/upgrowthWe love our podcast community and listeners so much that we have decided to offer a free eCommerce Growth Plan for your brand! To learn more and how we can help, click here:upgrowthcommerce.com/growIf you've been paying attention and your brand is ready to GROW, apply now to be the one new brand we take on this month!https://upgrowthcommerce.com/apply

This week, M. Kevin Davis meets with Nancy Friedman, Founder and President of Telephone Doctor, Inc., to discuss what effect exceptional customer service has on the experience your customers have when they are in your shop and some tips you can use to help you sharpen your skills. You can contact Nancy directly via email at nancy@telephonedoctor.com, or call (314) 276-1012. You can find out more about Nancy Friedman and the multitude of programs that can help improve your customer service skill by visiting: www.nancyfriedman.com or www.telephonedoctor.com. You can also view eLearning demos on: www.serviceskills.com. ----- To learn more about how Quick Lube Expert can help you, visit: www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: www.mkevindavis.com Sign up for your FREE Discovery Assessment at: www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: www.phillips66lubricants.com, and www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: www.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: www.kendallhmb.com

In today's episode, Dr. Tarryn MacCarthy is joined by Amazement Coordinator Cathy Hazen. Listen in and let her infect you with his joyful personality as they talk about the importance of a company culture based on positivity and gratitude and leading a team with encouragement and unity in business.Cathy Hazen began her professional career in Automotive Sales and entered Orthodontics as a TC in 2009. She is currently the Operations Director for Petrous Orthodontics. With her background in sales and management, she has worked out effective and practical ways to increase case acceptance by exceeding expectations with “Little Wows” throughout the entire practice. Her superpower is Exceptional Customer Service.In 2011, Cathy created 3 Leaf Consulting and continuously asked Align Technology to travel throughout North America, sharing her story and success of growing multiple practices utilizing Invisalign. She's a proud mom to Noah, her 21-year-old son studying History and Middle Eastern studies. Cathy is incredibly proud that her son's goal is to serve others through federal law enforcement.Reach out to Cathy if you want to learn more of her services: Email: 3leafconsulting@gmail.comShow notes:[2:54] Who is Cathy Hazen?[4:37] How important is it to amaze yourself?[6:02] On self-confidence[8:11] Gratitude in business amidst a difficult time around the world[13:21] How to cultivate Gratitude within a team[18:35] Leverage Happiness Workshop — group coaching for your business is the solution to your workplace engagement problems [19:49] Cathy and her daily intention of being happy and positive[26:08] Her definition of happiness[31:23] Who else does Cathy offer services to?[34:07] Cathy's nugget of inspiration[37:24] OutroPlease join my Facebook group: Business Of Happiness Hive, so we can all take this journey to find fulfillment and happiness together.Where to find me:Website: www.thebizofhappiness.comFacebook: facebook.com/thebusinessofhappinessIG: instagram.com/thebizofhappinessIf you subscribe, leave a review, and share this podcast with your friends, co-workers, and families, it would mean the world to me. This will help the trajectory of this podcast and allow others who are seeking true happiness to find the podcast.