Podcasts about maritzcx

My guest today is Michael Brereton, the Executive in Residence for the Department of Marketing at Michigan State University. Michigan State University (Michigan State, MSU) is a public land-grant research university in East Lansing, Michigan. It was founded in 1855 as the Agricultural College of the State of Michigan, the first of its kind in the United States.  Prior to joining MSMUR's program as Executive in Residence, Michael served 27 years at MaritzCX, 11 of which were as the President and CEO. Meritz is a Customer Experience company rebranded as InMonent. Michael stated his career on the client side at General Motors.  Find Michael Online: LinkedIn: https://www.linkedin.com/in/michael-brereton-a35a7620/ Website: https://broad.msu.edu/  Find Jamin Online: Email: jamin@happymr.com LinkedIn: www.linkedin.com/in/jaminbrazilTwitter: www.twitter.com/jaminbrazil  Find Us Online:  Twitter: www.twitter.com/happymrxp LinkedIn: www.linkedin.com/company/happymarketresearch Facebook: www.facebook.com/happymrxp Website: www.happymr.com  Music:  “Clap Along” by Auditionauti: https://audionautix.com  This Episode is Sponsored by: The Michigan State University's Master of Science in Marketing Research Program delivers the #1 ranked insights and analytics graduate degree in three formats:  Full-time on campus Full-time online Part-time online NEW FOR 2022:  If you can't commit to their full degree program, simply begin with one of their 3-course certificates: Insights Design or Insights Analysis.  In addition to the certification, all the courses you complete will build toward your graduation. If you are looking to achieve your full potential, check out MSMU's programs at: broad.msu.edu/marketing. HubUX is a research operation platform for private panel management, qualitative automation including video audition questions, and surveys.  For a limited time, user seats are free. If you'd like to learn more or create your own account, visit hubux.com.  [00:00:00] Jamin Brazil: Hey, everybody. I'm Jamin, host of the Happy Market Research Podcast, which you're listening to. Our guest today is Michael Brereton, executive in residence at the Department of Marketing at Michigan State University. Before joining the MSMUR's program as the executive in residence, Michael served for 27 years at MaritzCX, 11 of which were as the president and CEO. Maritz is a customer experience company rebranded as InMoment. Michael started his career on the client side at General Motors. Michael, thanks so much for joining me on the podcast. [00:00:37] Michael Brereton: Hi. It's great to be here Jamin, as always. [00:00:45] Jamin Brazil: The Michigan State University's Master of Science in Marketing Research program delivers the number-one ranked in science and analytics degree in three formats: full-time on campus, full-time online, and part-time online. New for 2022, if you can't commit to their full degree program, simply begin with one of their three-course certifications: Insights Design or Insights Analysis. In addition to the certification, all the courses you at broad.msu.edu/marketing. Again, broad.msu.edu/marketing. HubUX is a research operations platform for private panel management, qualitative automation, including video audition questions, and surveys. For a limited time, user seats are free. If you'd like to learn more or create your own account, visit hubux.com. So this is part of our series of introduction into market research. This will be one of the chapters in an upcoming book that I'm co-collaborating on with people like yourself, "The Market Research Field Guide". Today we're going to be talking about customer satisfaction, specifically as a discipline inside of market research. What do you see in a modern context as the primary business questions that customer satisfaction is addressing? [00:02:17] Michael Brereton: I think where we are evolving to that is ...

Lisa Weaner, Executive Director Lisa has been involved with the Fort Defiance Humane Society since 2017, first as a board member, then as Executive Director, starting in January of 2019. Before joining the Humane Society, Lisa worked for 26 years in operations and project management. Most recently, she served as Senior Vice President of Enterprise Operations at MaritzCX in Toledo. Now she brings all that she learned in business operations to the business of animal care! Lisa is responsible for the overall operational management and day-to-day financial, scheduling, staffing, and communication management. As a life-long animal lover, Lisa has always had a passion to be involved with animal rescue. She also has her own group of “rescues” with 2 dogs and 4 cats.

Today Bassam Salem returns to discuss the importance of communication with engineers. Listen in as Bassam and Jennifer discuss the four key ingredients to a good hire, finding a balance of personalities in a team ecosystem, and why optimism could be one of your strongest assets. Bassam Salem is the founder and CEO of AtlasRTX and the former COO at inContact (acquired by NICE) and MaritzCX (acquired by inMoment). AtlasRTX is the first tech startup incubated under his venture consultancy, Mindshare Ventures. After immigrating to the United States from Egypt as a foreign student, he received his BS, MS, and MPhil degrees in computer science and his MBA from the University of Utah. Based in Park City, he is now happy to call Utah home. Do you have a technology leader that has made a difference in your career? Nominate them to be a guest on the show at www.todaystopleaders.com and be sure to subscribe, rate, and review this podcast so we can continue to share these leadership stories with the technology community. See omnystudio.com/listener for privacy information.

Today Bassam Salem shares his best advice for tech professionals looking to make their next career move. Listen in as Jen and Bassam discuss the power of soft skills, why collaboration and influence can be more important than tech skills, and why a side hustle could hurt your chances of long-term career success. Bassam Salem is the founder and CEO of AtlasRTX and the former COO at inContact (acquired by NICE) and MaritzCX (acquired by inMoment). AtlasRTX is the first tech startup incubated under his venture consultancy, Mindshare Ventures. After immigrating to the United States from Egypt as a foreign student, he received his BS, MS, and MPhil degrees in computer science and his MBA from the University of Utah. Based in Park City, he is now happy to call Utah home. Do you have a technology leader that has made a difference in your career? Nominate them to be a guest on the show at www.todaystopleaders.com and be sure to subscribe, rate, and review this podcast so we can continue to share these leadership stories with the technology community. See omnystudio.com/listener for privacy information.

Beano Studios’ insight consultancy, the Beano Brain, launches its kids and youth Omnibus service. The new addition allows clients to get on-demand insights about kids and teens between the ages of 7 and 14. Tableau Software, a leading analytics platform, releases new capabilities to help people unlock more interactivity in their dashboards and get deeper insights from their data. In today’s mergers and acquisitions, InMoment and MaritzCX enter a definitive agreement to combine the two companies. InMoment CEO, Andrew Joiner says, “We are bringing together two world-class companies that will deliver a truly unique value to our clients in their ongoing quest to win over customers.” In human capital news, Former Nielsen President, Steve Hasker, joins Thomson Reuters, a leading provider of business information services, as President and CEO.  InnovateMR, a global digital survey solutions company, appoints Sandy Casey as Senior Vice President of Global Supply. Find Jamin Online: Email: jamin@happymr.com LinkedIn: www.linkedin.com/in/jaminbrazil Twitter: www.twitter.com/jaminbrazil Find Us Online: Twitter: www.twitter.com/happymrxp LinkedIn: www.linkedin.com/company/happymarketresearch Facebook: www.facebook.com/happymrxp Website: www.happymr.com Sources:  Beano Studios: https://www.beanostudios.com/post/beano-studios-launches-the-beano-brain-omnibus-giving-brands-trusted-on-demand-insight Tableau Software: https://www.tableau.com/about/press-releases/2020/tableau-20201-delivers-community-driven-features-including-dynamic  InMoment: http://inmoment.com/news/inmoment-and-maritzcx-join-forces-combined-company-will-deliver-extraordinary-capabilities-to-drive-results-for-the-worlds-leading-brands/ Thomson Reuters: https://www.thomsonreuters.com/en/press-releases/2020/february/steve-hasker-appointed-president-and-ceo-of-thomson-reuters.html InnovateMR: https://blog.innovatemr.com/news/supply-leadership-sandy-casey This Episode’s Sponsor:This episode is brought to you by Lookback. Lookback provides the tools to help UX teams to interact with real users, in real-time, and in real contexts. It's Lookback's mission to humanize technology by bridging the gap between end-users and product teams. Lookback's customers range from one-man teams building web and app experiences to the world's largest research organizations, collectively ensuring that humanity is at the core of every product decision. For more info, including demos of Lookback's offering, please visit www.lookback.io.

Dave Fish is founder and CEO of CuriosityCX an insights, creative, and customer experience agency. He has spent over 20 years understanding the grey areas of consumer behavior. Dave has been directly involved in designing and executing Customer Experience initiatives and has extensive supplier and client-side experience in all facets of consumer behavior research. Dave held executive positions at The Engine Group, The Mars Agency, MaritzCX, as well as at JD Power, American Savings Bank and Toyota Motor Sales. Dave regularly writes and presents on CX topics. His work has appeared in the Wall Street Journal, Automotive News, CNN, USA Today, Reuters, and CRM Magazine and on numerous television networks. He is a regular contributor to the American Marketing Association and is a featured columnist on CustomerThink. He holds a Ph.D. in Social Psychology from Claremont Graduate University and as Adjunct Professor of Marketing at the Sam M. Walton School of Business at University of Arkansas. Follow Worthix on LinkedIn: www.linkedin.com/company/worthix/ Follow Worthix on Twitter: @worthix Follow Dave FIsh on LinkedIn: www.linkedin.com/in/fishdd/ Follow Dave on Twitter: @DoctorPescado Follow Mary Drumond on LinkedIn: www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary

Bassam Salem is the CEO of AltasRTX based in Park City, UT. They deliver an integrated A.I. chatbot and message platform that enables a real-time customer experience that moves seamlessly from A.I. chatbots to real, live humans. I had a chance to meet the team and they are an impressive group of individuals. Previous he was the Chief Operating Officer at MaritzCX and the Chief Business Officer at inContact. During our conversation we discussed: His first professional leadership experience and the importance of having a mentor who really cared (5:57) The biggest change in his leadership approach over the years – evolving from an analytical to more human-focused style and how hard that is (11:45) His real leadership heroes – those that swim against “norms” (13:45) How sure we are that we are right when we are dead wrong (14:10) The key to making a difference as an entrepreneur (17:00) His leadership style today – ”communal” (22:45) Making unpopular decisions (25:00) His vulnerable awareness of things he is still working on (24:10, 28:00) The evolution of his leadership mindset (30:45) How he maintains his energy level (33:30) The connection between personal and professional success (36:15)   Complete show notes and a transcript of the podcast are available on our show site: http://seekingexcellence.io   The best ways to connect with Bassam and AtlasRTX: Web: https://www.atlasrtx.com/ LinkedIn: https://www.linkedin.com/in/bassam/ Twitter: https://twitter.com/BassamSalem Instagram: https://www.instagram.com/bassamtsalem/   You can follow Brett Pinegar on: Twitter - https://twitter.com/brettpinegar LinkedIn - https://www.linkedin.com/in/brettpinegar/ Instagram - https://www.instagram.com/brettpinegar/ Facebook - https://www.facebook.com/brettpinegar/   Subscribe to SEEKING EXCELLENCE now, and if you love it, rate, review, and share it with folks you think would be interested.   iTunes | Google Play | Stitcher | Spotify | YouTube | Vimeo  

Today’s guest is AtlasRTX founder and CEO Bassam Salem. Bassam was born in Egypt, lived in France and England as a child, and then immigrated to the US as a teenager to attend university. Prior to AtlasRTX, Bassam was Chief Operating Officer at MaritzCX, the world’s largest customer experience technology company with annual revenues of $200 million.  As COO, he was responsible for all operations globally. His team spanned 18 offices around the world and numbered over 600 full-time and over 1,500 part-time staff. Before MaritzCX, Bassam was Chief Business Officer at inContact, the largest cloud provider of enterprise software for contact centers. He was responsible for all customer and revenue operations of the $200 million, publicly-traded company (NASDAQ ticker is ‘SAAS‘). During his four-year tenure, the company’s market cap grew from $98 million to over $600 million. Bassam has been a leader in the Silicon Slopes community for a long time, which is what made this conversation so great.

Today's guest is AtlasRTX founder and CEO Bassam Salem. Bassam was born in Egypt, lived in France and England as a child, and then immigrated to the US as a teenager to attend university. Prior to AtlasRTX, Bassam was Chief Operating Officer at MaritzCX, the world's largest customer experience technology company with annual revenues of $200 million.  As COO, he was responsible for all operations globally. His team spanned 18 offices around the world and numbered over 600 full-time and over 1,500 part-time staff. Before MaritzCX, Bassam was Chief Business Officer at inContact, the largest cloud provider of enterprise software for contact centers. He was responsible for all customer and revenue operations of the $200 million, publicly-traded company (NASDAQ ticker is ‘SAAS‘). During his four-year tenure, the company's market cap grew from $98 million to over $600 million. Bassam has been a leader in the Silicon Slopes community for a long time, which is what made this conversation so great.

This podcast features Carine Clark, the president and CEO of MaritzCX, a market-leading company that gives businesses the power to see and act on the experiences of every individual customer in real time. Carine is one of the most powerful and inspirational executives in our market, and we are grateful for the time and insights that she shared with us. This podcast will inspire you! Carine Clark has a history of building successful software companies and powerful teams for MaritzCX, Symantec, Altiris, and Novell. She had the vision to acquire Allegiance and merge it with Maritz Research to create a more powerful company called MaritzCX. Prior to MaritzCX, Carine took Symantec’s marketing, branding, and communications to a new level as their SVP and Chief Marketing officer. Carine’s unique talent in driving sales growth was an important factor in establishing Altiris as one of the fastest growing technology companies in the world, growing revenues from $62 million to $230 million in just four years. Carine’s numerous awards include being named as the 2016 Ernst & Young Entrepreneur of the Year for the Utah Region and the 2015 CEO of the Year by Utah Business magazine. Just recently, the Utah Technology Council announced that Carine will be inducted into the UTC Hall of Fame during their September 30th gala at the Grand America Hotel. Carine graduated with a Bachelors of Arts degree in organizational communications and with an MBA, both from Brigham Young University.