Podcasts about incontact

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Don't miss today's episode featuring Jason Lowe, Telarus Solution Architect for Contact Center. Join in as he discusses a key contact center product some companies just can not do without, which is Work Force Management (WFM). He talks about why they need it, how to overcome objections, and most importantly, how to help your contact center customers see the ROI on it! Transcript of episode can be found below. Josh Lupresto (00:01): Welcome to the podcast that is designed to fuel your success in selling technology solutions. I'm your host, Josh Lupresto, SVP of Sales Engineering at Telarus. And this is Next Level BizTech, everybody. Welcome back. We are here to talk about contact center workforce management, and we're gonna talk about why that is so important. But before we get to breaking that down, what it is, why it matters, why you care, I'd like to welcome in Mr. Jason Lowe also goes by the name of J Lo into the studio today. Jason Lowe (00:33): Thank you for having me, Josh. Happy to be here. Josh Lupresto (00:36): So J lo I want to talk about your background. Part of my favorite you know, thing of doing this is really learning where everybody came from, right? Did you used to cut grass and then you decided you want to get into tech? You know, where, where did you start? What's your background? How did you get here? And give us the story, Jason Lowe (00:53): Man. So I, I, I've always been into technology. My parents got an Atari, which I loved, and then we got an Apple to see computer, and they sent me to a computer camp and did all of these things. But when I, quite frankly, when I got to high school and I didn't want to go to my other classes, I would go and hang out in the computer lab. And the person that ran the computer lab was very nice and knew that if I wasn't there helping her with the computer lab, that I would probably be at, you know, the 7-Eleven on the corner or something like that. So she let me go ahead and, and spend as much time there. And so I got to spend time networking computers together and setting up software. And then I got a job right outta high school doing the same stuff, and it eventually led to writing code and doing some of the really super cool, crazy techy things. But then I was tired of not having a degree. So I went back to school, got my bachelor's, and ironically right after I got my bachelor's, I'm looking around for a job, any job whatsoever. Mm-Hmm. . And I ran into this fine gentleman by the name of Darren Solomon, who at the time was a recruiter for a little company called U C N. Ah, Josh Lupresto (02:07): Yes. Jason Lowe (02:07): Yes. And he is now at Verint, by the way. But he he and I bonded and he tried to shoehorn me into like three or four other different positions. And I finally got in as a technical trainer at U cn. And so that's how my technology, at least in the software as a service space career kind of got started. But yeah, previously everything from, you know, writing code to networking and computer maintenance to software installations. Josh Lupresto (02:34): I love it. I, I love it too, because it all translates, right? I mean, you know, I, I never thought when I was going to school that I would need to know what the OSI model was and understanding all these different layers, but, you know, you have these core things that you have that you're taught that it always kind of comes back to, regardless of if, if you, you know, we, we talk about this of the things that we went to school for, are we doing those now? Right. That's a whole nother podcast on its own. But I think that core you know, that troubleshooting, plugging it together, right? You just, you're starting to learn what you like, right? So it, it's been awesome to kind of see that progression and then, you know, turned into inContact and then there, I believe there's some product experience in there.

Call centers are one of the most unique experiences from both a consumer and employee standpoint. As a customer, we often feel the frustrations of long wait times, being helplessly passed around from department to department, having to tell our story six different times only to be met with the “…why are you calling in today…” As an employee, it can be equally frustrating: long and/or strange hours, poor management, high churn, lack of training, and at times what feels like a never-ending stream of angry customers on the other end of the line call after call after call. Neither scenario is exactly a win for either party and this has been the sort of mindset for decades. It sucks, we know it sucks, and that's just the way that it is. But what if there was a different way? Modern approaches that could simplify the process and increase first call resolutions, make the job easier for the agents, and much more. This week on The Malliard Report, Jim welcomes a guest that is taking this task head on. This week we welcome Thomas Laird to the show to discuss the future of AI use in call centers, managing floors better, NFTs, and much more. “Tom Laird is the founder and CEO of award winning Expivia Interaction Marketing Group. Expivia is USA BPO omni-channel contact center located in the USA. Tom has 25 years of experience in all facets of contact center operations. Tom has the honor of being a member of the Nice inContact iCVC Board. The iCVC is a select group of Nice inContact customers selected to join as trusted advisors to help inContact validate ideas for new products and plans for future innovations. Prior to starting Expivia, Tom was the head of call center operations or a large BPO that specialized in financial services. Having this past know-how has given him the responsibility of running many service and sales programs for most of the largest 15 financial institutions the USA.” Tom does a great job at peeling back the curtain and showing a sneak peek of what is on the other side of the phone call that we all too often dread. He also shares how the future could actually be brighter for the industry. You can find Tom's book Advice From A Call Center Geek on major online retailers. To keep in the latest loop with The Malliard Report head over to malliard.com where there are past shows, the newsletter, merch, the live chat, and so much more. Remember to rate and subscribe through your favorite podcast app!   Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I am joined by Paul Butterfield  to talk about how to measure and attribute success to enablement.  You'll Learn:1. How to correlate enablement to revenue growth.2. Building out your internal NPS score.3. What specific initiatives drive enablement success forward.About Paul:Paul Butterfield is the Vice President of Global Revenue Enablement at Instructure, and one of the founders of the Sales Enablement Society. Leveraging  his 20 years in sales and sales enablement to help sales and customer success organizations transform into truly customer-centric organizations that differentiate through they sell rather than with price or product features. Expert in analyzing sales organizations and implementing sales process and messaging. These transformations have resulted in significant uplift such as an increase in competitive win rates from 50% to 67%-75% inContact experienced.Paul's Specialities: Sales enablement, sales effectiveness, sales methodology, CustomerCentric Selling® and Selling Through Curiosity® customization and implantation, account management, cloud sales, SaaS sales, customer success, customer retention, software sales, direct sales, channel sales, channel management

We had the privilege of talking to NICE CXone (inContact) CEO Paul Jarman on this episode of "Advice from a Call Center Geek!"In what will be one of our cornerstone episodes, we had the opportunity to get into the mind of a true CX leader and visionary.We talk about the state of AI, speech analytics, changing customer preference, the oncoming digital transformation, and where he sees the contact center and CX going in the next 5 to 10 years.The discussion also covered the story on how inContact was started as a seller of unified long distance in the late '90s, through the transition of becoming one of the first CCAAS companies,  all the way through the merger with NICE and where the company is today.Very interesting discussion for any call center geek, great insights into where we are now, and where are going in the near future!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Schedule time with me to talk about anything call center related:https://calendly.com/call_center_advice/15minLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "Call Center Manager" to 814-247-0633

InCONTACT: sutton968@gmail.com Pastor J SuttonII on WhatsApp (314)639-0024 DONATE: https://cash.app/$witcfc https://www.paypal.me/DRJCS2 https://venmo.com/walkintruth --- Support this podcast: https://anchor.fm/walk-in-truth-ministries/support

Hi all, we are excited to share the fifth episode of The Product Management Leaders Podcast with you!Our aim with this podcast is to connect you with some of the top PM leaders and share their real-world strategies and tactics for building world-class products.In today's episode, Grant Duncan speaks with Larry Furr, the Chief Product Officer at Canopy. He leads Canopy's PM, engineering, QA, dev ops, and UX teams. Larry previously worked at Ghostery, Nice InContact, and others. It was very exciting to hear about his PM strategies, go ahead and have a listen!Leave us your thoughts about the episode and subscribe to be notified of the upcoming ones!This podcast is sponsored by Voximplant, the leading serverless communications platform and no-code drag and drop contact center solution.Voximplant enables product leaders and developers to integrate communications into their products such as embedding voice, video, SMS, in-app chat, and natural language processing and it enables customer service teams to run their whole operation from one place. Join over 30,000 businesses trusting Voximplant such as Burger King, 8x8, and Hyundai.https://voximplant.com/If you have any questions, tweet Grant at twitter.com/grantmduncan

InCONTACT: sutton968@gmail.com Pastor J SuttonII on WhatsApp (636) 344-0539 DONATE: https://cash.app/$witcfc https://www.paypal.me/DRJCS2 https://venmo.com/walkintruth --- Support this podcast: https://anchor.fm/walk-in-truth-ministries/support

Today Bassam Salem returns to discuss the importance of communication with engineers. Listen in as Bassam and Jennifer discuss the four key ingredients to a good hire, finding a balance of personalities in a team ecosystem, and why optimism could be one of your strongest assets. Bassam Salem is the founder and CEO of AtlasRTX and the former COO at inContact (acquired by NICE) and MaritzCX (acquired by inMoment). AtlasRTX is the first tech startup incubated under his venture consultancy, Mindshare Ventures. After immigrating to the United States from Egypt as a foreign student, he received his BS, MS, and MPhil degrees in computer science and his MBA from the University of Utah. Based in Park City, he is now happy to call Utah home. Do you have a technology leader that has made a difference in your career? Nominate them to be a guest on the show at www.todaystopleaders.com and be sure to subscribe, rate, and review this podcast so we can continue to share these leadership stories with the technology community. See omnystudio.com/listener for privacy information.

Today Bassam Salem shares his best advice for tech professionals looking to make their next career move. Listen in as Jen and Bassam discuss the power of soft skills, why collaboration and influence can be more important than tech skills, and why a side hustle could hurt your chances of long-term career success. Bassam Salem is the founder and CEO of AtlasRTX and the former COO at inContact (acquired by NICE) and MaritzCX (acquired by inMoment). AtlasRTX is the first tech startup incubated under his venture consultancy, Mindshare Ventures. After immigrating to the United States from Egypt as a foreign student, he received his BS, MS, and MPhil degrees in computer science and his MBA from the University of Utah. Based in Park City, he is now happy to call Utah home. Do you have a technology leader that has made a difference in your career? Nominate them to be a guest on the show at www.todaystopleaders.com and be sure to subscribe, rate, and review this podcast so we can continue to share these leadership stories with the technology community. See omnystudio.com/listener for privacy information.

NICE surveyed over 1,000 global contact center decision-makers in UK, US, Australia and Canada. Findings show rapidly growing role of digital channels for customer interactions, increasing investments in digital channels, artificial intelligence, and contact center technology for seamless omnichannel experiences for customers. I invited Paul Jarman, CEO NICE inContact to learn more about the NICE inContact 2021 Customer Experience (CX) Transformation Benchmark. About NICE When the world's leading companies want to improve their business performance, increase their operational efficiency, prevent financial crime, ensure they're fully compliant, or enhance their safety and security, they talk to NICE.​​ The company prides itself on leveraging technology not only to transform experiences but ensure they are also extraordinary and trusted​ About Paul Jarman Paul Jarman holds the position of NICE inContact CEO​. Mr. Jarman is responsible for the enterprise, ​midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. ​A pioneer of the cloud movement, Mr. Jarman was instrumental in guiding inContact from its roots in telecommunications to its strategic offering of cloud-based contact center solutions and has been a part of every major enhancement the company has made since 1997. ​As part of inContact's strategic shift to a contact center software provider, he spearheaded four software acquisitions and two telephony acquisitions. He led inContact's successful addition to the NASDAQ ​and under his leadership, inContact has experienced strong compound annual growth rate in software revenues over the past three years. ​Mr. Jarman has spent his career building a service-driven business focused around both customers and employees, resulting in a strong corporate culture with high retention rates of both groups. Prior to joining inContact, Paul was an executive with HealthRider, Inc. Paul has a contagious energy and is always pushing the limits to grow the company and drive market leadership. He follows the mantra of Abraham Lincoln, "Things may come to those who wait, but only the things left by those who hustle."

On this month's podcast: 01:00 - 07:43 - Guest Speaker: Graham Redman from The Andersons Centre's monthly update. 08:11- 24:30- Guest Speaker: Mark Stalham talks to us about the 31st CUPGRA Annual Cambridge Potato Conference. https://onlinesales.admin.cam.ac.uk/conferences-and-events/cambridge-university-potato-growers-research-association/cupgra-annual-cambridge-potato-conference/31st-cupgra-annual-potato-conference-2020 24:44 – 37:37- Harry Fordham, Syngenta's new technology lead, discusses how new and developing technology will impact how we use crop protection products and grow for the evolving consumer market. This talk was taken from the 2020 CropTec show: www.croptecshow.com/ For all the latest updates from in and out of the field follow us on Twitter and Instagram at @SyngentaCropsUK Don't forget to send in your ideas for future discussions at our Twitter page using the hash-tag #InContact, and tag us @SyngentaCropsUK Enjoy listening and see you next year! Our guest speakers: Graham Redman is a partner of The Andersons Centre where he joined in 2010. His areas of expertise include Farmer Supply Chain Relationships and Agricultural Market Analysis and Industry Forecasting. He has worked on multiple publications and projects which can be found on The Andersons Centre website at theandersonscentre.co.uk/about/our-people/. Mark Stalham has previously worked at NIAB and Cambridge University farm and has recently ventured in to private consultancy in the potato industry. He now sits on the CUPGRA Cambridge Potato Conference committee after having contributed and helped at the event over the the last 31 years. Music in the background from Fesliyan Studios

Chris Bauserman is Dialedin / Episode 95 Chris is the VP of Product Marketing for NICE InContact, the Gartner leading contact center as-a-service provider (CCaaS). He shares his vision for what the future of work holds for all of us, from the perspective of NICE InContact, the top rated call center solution available. The Future of Work Series -=-=-=- Hosted by: Kyle Burt, CTO / co-founder at Acuerdo Frank Rogers, CXO / co-founder at Acuerdo Sponsored by Acuerdo.io the Orchestration Agency for the Future of Work™ YouTube | Linkedin | Dialedin - #Dialedin --- Send in a voice message: https://anchor.fm/dialedin/message

On this month's podcast: 0:50 - 08:40 - Guest Speaker: Graham Redman from The Andersons Centre's monthly update. 08:58 - 22:23- Syngenta Trialists: Andy Cunningham, Ben Urquhart and Joe Bagshaw give us updates from their Syngenta Innovation Centres across the country. For all the latest updates from in and out of the field follow us on Twitter and Instagram at @SyngentaCropsUK Don't forget to send in your ideas for future discussions at our Twitter page using the hash-tag #InContact, and tag us @SyngentaCropsUK Enjoy listening and see you next month! Our guest speakers: Graham Redman is a partner of The Andersons Centre where he joined in 2010. His areas of expertise include Farmer Supply Chain Relationships and Agricultural Market Analysis and Industry Forecasting. He has worked on multiple publications and projects which can be found on The Andersons Centre website at theandersonscentre.co.uk/about/our-people/.

On this month's podcast: 1:20 - Guest Speaker: Graham Redman's monthly update discussing the poor harvest that we have experienced this year, drilling alternatives to OSR with some insightful tips, and finally, some ideas on how farmers can be more considerate of their cash flow for the coming year. 8:35 - Syngenta Expertise: Max Newbert, Syngenta's Insecticide Technical Manager for the UK and Ireland discusses the autumn messages for pest consideration with a focus upon BYDV and brassica flea beetles. 23:29 - Guest Speaker: A discussion with Mark Thomas from The Farming Community Network reflecting on the 2020 harvest period. We discuss FCN's Time To Plan initiative and ways in which farmers can prepare going forward, despite the difficult season they have just had. 38:03 - Syngenta Expertise: Olivia Warr, Campaign Specialist and Harry Fordham, New Technologies Lead discuss our new and improved Spray Assist App and the coming season. They give an insight into potential challenges that growers might face, preparing their pre-emergences and ways in which the Spray Assist App can help. Follow us on Twitter and Instagram @SyngentaCropsUK to keep up to date with the latest Syngenta UK technical news. Don't forget to send in your ideas for discussion at our Twitter page using the hash-tag #InContact, and tag us @SyngentaCropsUK. Enjoy listening and stay safe. Our guest speakers: Graham Redman is a partner of the Andersons Centre where he joined in 2010. His areas of expertise include Farmer Supply Chain Relationships and Agricultural Market Analysis and Industry Forecasting. He has worked on multiple publications and projects which can be found on the Andersons Centre website at theandersonscentre.co.uk/about/our-people/. Mark Thomas is FCN's National Helpline Manager & Regional Director for the South East. Mr Thomas started his career at Agrii (previously Faulkner & Partners) as a trainee in 1982. His three decades with the company included agronomy, commercial and senior management roles. He now uses those skill at FCN to face the change, challenges and new opportunities that are taking place within agriculture and to help the industry stay closely connected. For more information on FCN visit their website: www.fcn.org.uk/ AUSTRAL PLUS is a registered Trademark of Syngenta Group Company. AUSTRAL PLUS (MAPP No 13314) contains fludioxonil and tefluthrin. HALLMARK ZEON is a registered Trademark of Syngenta Group Company. HALLMARK ZEON (MAPP No 12629) contains lambda-cyhalothrin. VIBRANCE DUO is a registered Trademark of Syngenta Group Company. VIBRANCE DUO (MAPP No 17838) contains fludioxonil and sedaxane. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to: www.syngenta.co.uk.

In this episode of CNSG's ProviderSMART, National Channel Manager David Herring talks with Ray Hicken, VP, Strategy & Business Development/Head of US Channels at NICE inContact. Ray is experienced in the channel and has been able to see it transform and develop over the years. Ray has helped build a channel strategy and drive the contact center in the channel while building relationships. Their comprehensive platform that can be put into one solution can create great success! Listen now and get ProviderSMART with CNSG!

On this month's podcast: 1:13 - 8:28 - Guest Speaker: Graham Redman from the Andersons Centre's monthly update. 8:29 - 19:36 - Syngenta Expertise: Gillian Coleman, Marketing Manager for Seedcare and Jonathan Ronksley, Field Technical Manager for Seedcare discuss the importance of mitigating diseases in the coming season and the use of Vibrance Duo in improving plant establishment. They also give an insight into Harvest 20's yield results! 19:38 - 27:57 Syngenta Expertise: Max Newbert, Technical Manager for Insecticides and Sustainability gives an insight into our new and improved BYDV Assist App, what BYDV is and how you can prepare for the disease with the help of #BYDVAssist. 27:59 - 45:25 - Guest Speaker: Jude McCann, CEO of the Farming Community Network sat down with us to discuss our #HarvestHeroes campaign and the importance of mental and physical well-being for growers and agronomists particularly around harvesting. Visit the FarmWell campaign page here: https://farmwell.org.uk/harvest-heroes/ Follow us on Twitter and Instagram @SyngentaCropsUK to keep up to date with the latest Syngenta UK technical news. Our #HarvestHeroes campaign has now launched! Share your heroes with us on Twitter and Instagram, and enter our photo competition for your chance to be featured across our channels and to win a treat filled hamper: https://www.syngenta.co.uk/harvestheroes-photography-competition. Don't forget to send in your ideas for discussion at our Twitter page using the hash-tag #InContact, and tag us @SyngentaCropsUK. Enjoy listening and stay safe. Our guest speakers: Graham Redman is a partner of the Andersons Centre where he joined in 2010. His areas of expertise include Farmer Supply Chain Relationships and Agricultural Market Analysis and Industry Forecasting. He has worked on multiple publications and projects which can be found on the Andersons Centre website at theandersonscentre.co.uk/about/our-people/. Jude McCann is the CEO of the Farming Community Network and has been since January 2020. Growing up on a small family farm in mid-Ulster, Northern Ireland, Jude has significant experience within agriculture. His educational experience has provided him with a global perspective of agriculture and expertise, particularly related to welfare and social issues in farming communities. His experience in establishing and managing support programmes has increased his passion for sustainable farming communities. For more information on FCN visit their website: https://fcn.org.uk/ VIBRANCE DUO is a registered Trademark of Syngenta Group Company. VIBRANCE DUO (MAPP No 17838) contains fludioxonil and sedaxane. HALLMARK ZEON is a registered Trademark of Syngenta Group Company. HALLMARK ZEON (MAPP No 12629) contains lambda-cyhalothrin. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to: www.syngenta.co.uk.

On this month's podcast: 1:33 - 8:38 - Guest Speaker: Graham Redman from the Andersons Centre's monthly update. 8:39 - 25:25 - Guest Speakers: Minette Batters, NFU President and Matt Fuller, FSOOTY 2020 Winner joined by Scott Cockburn, Syngenta UK Business Manager and Mark Sanderson, Director at Top PR to discuss the importance and speciality of FSOOTY as an agricultural event. 25:27 - 29:28 - Guest Speaker: A conversation with Lynn Tatnell, Senior Research Scientist in Weed Biology at ADAS about our #ViabilityVision campaign taking place at our Barton Black-Grass Innovation Centre. 29:29 - 44:22 - Guest Speaker: A conversation with Keith Ineson, Head of Gay Farmer UK about the issues that gay farmers face working within the industry, and the steps that have been taken to address and reverse these problems. Follow us on Twitter and Instagram @SyngentaCropsUK to keep up to date with the latest Syngenta UK technical news, and keep your eyes peeled for our up and coming Harvest Campaign. Don't forget to send in your ideas for discussion at our Twitter page using the hash-tag #InContact, and tag us @SyngentaCropsUK. Enjoy listening and stay safe. Our speakers: Graham Redman is a partner of the Andersons Centre where he joined in 2010. His areas of expertise include Farmer Supply Chain Relationships and Agricultural Market Analysis and Industry Forecasting. He has worked on multiple publications and projects which can be found on the Andersons Centre website at https://theandersonscentre.co.uk/about/our-people/. Minette Batters is the president of NFU. Minette runs a tenanted family farm in Wiltshire. The mixed farming business includes a 100 cow continental cross suckler herd, and a small herd of pedigree Herefords as well as sheep and arable. She has been an NFU member from grassroots through to County Chairman; she served as Wiltshire’s Council delegate and also as Regional Board Chairman for the South West. Matt Fuller is responsible for spraying the arable cropping for Heathcote Farms in Toddington, Bedfordshire, where he is now the main sprayer operator. Since finishing university and joining the farm, four years ago, Matt has taken his BASIS qualification, where the use of Capstan Pulse Width Modulation (PWM), became the subject of his study project. Lynn Tatnell is Senior Research Scientist in Weed Biology at ADAS. The ADAS weeds team provide expertise in weed control, management, biology, and biodiversity. They work on arable, horticultural, grassland, and amenity areas. Keith Ineson is the Head of Gay Farmer UK which is a helpline dedicated to those who need emotional and mental support within the gay community. You can reach out to them by following this link - https://www.gayfarmer.co.uk/#contact

In this episode of the Zoom, CNSG's VP of Development Chris Shubert interviews Rusty Jensen, VP of Revenue Generation for Nice inContact. Find out how Nice inContact evolved, why Contact Center is different that UCaaS and CCaaS, what's available in terms of training, and how to work with the Nice inContact team. https://www.linkedin.com/in/chrisshubert/ https://www.linkedin.com/in/rusty-jensen-b6632820/

On this month's podcast: 1:19 - 10:23 - Guest speaker: Graham Redman from the Andersons Centre's monthly update. 10:25 - 23:47 - Guest Speaker: A conversation with Simon Bailey, Syngenta's 2019 FSOOTY (Farm Sprayer Operator Of The Year) champion. 23:49 - 28:45 - Syngenta Expert: A conversation with Syngenta's South Yorkshire & Nottinghamshire Area Manager, Augustus Merrick about potato blight. 28:47 - 35:39 - Syngenta Expert: A conversation with Syngenta Weed Control Researcher, Tom Holloway, about grass weed dormancy. REVUS is a registered Trademark of Syngenta Group Company. REVUS (MAPP No 17443) contains mandipropamid. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to www.syngenta.co.uk © Syngenta May 2020. Follow us on Twitter and Instagram @SyngentaCropsUK to find out who this year's FSOOTY winner is at Cereals LIVE 2020 on Wednesday 10th June. Don't forget to send in your ideas for discussion at our Twitter page using the hash-tag #InContact, and tag us @SyngentaCropsUK. Enjoy listening and stay safe!

Ep 112 - Entrepreneurial Mindset to Corporate Executive with Rusty Jensen Going through painful growth lessons, “failing” in business, losing over $100k in investment resources Rusty Jenson learned to make himself dynamic in the corporate world. Today’s episode of the Knucklehead Podcast shares the story behind Nice inContact Executive, Rusty Jensen. How his strong leadership and participation lead him from being a sales developer to Executive level, what knucklehead moment gave him the grit and skills to transform a company, and why losing an opportunity is a great head start to success. Rusty Jensen is the VP of Revenue Generation for Direct and Indirect Channels at NICE inContact. He is responsible for all pipeline generation activities both direct and indirect channels and oversees the channel and sales development organizations for all of North America. Enjoy! Favorite Quote: “What I learned really quickly is I didn't know what to do. I didn't know how to do it, and I failed. I borrowed $100,000 and invested it with other people and I use the rest to try to build my business. I lost all of that money, but I felt that I had ruined my life.” -Rusty Jensen In this episode: 3:08 - Diving deeper into the role of Rusty Jensen in the business industry 4:03 - Knowing the young Rusty before entering the corporate world 6:36 - His first knucklehead moment as an entrepreneur 10:15 - How he responded from the first blow of failure 11:05 - What he learned about risk from his experience 12:21 - Rusty’s remarkable approach in the decision-making process 17:21 - How he developed his perspective of identifying small-cap growth market 21:29 - The roles and learning process he carried in his company 24:11- The hallmark of a good leader 25:45 - What dynamic people can do to build a vigorous enterprise 27:53 - Finding a balance between passion for business and relationship with peers and employees 31:46 - His last piece of advice in finding success Connect with Rusty Jensen LinkedIn Website  Click here to connect with Knucklehead Media Group Knucklehead Media Group is your “push button” for podcast. We help companies and organizations tell their story using podcasts and best practices for content distribution. Home to some of the top podcasts across multiple categories, captivating coursework on gaining traction with your show, and consulting to those companies BOLD enough to get some wins. We believe your mistakes set the foundation for your success, those stories help customers beat a pathway to your doorstep, and the myths from bringing business online shouldn't hold you back from getting yours.

On This Month's Podcast: Georgie Wood, Field Technical Manager, and Simon Eddell, Farm Manager at Rougham Estate, have a conversation about Rougham Innovation Centre. Simon gives an update on what has been happening at the Innovation Centre, and discusses his approach to next season regarding the bizarre year that we've had. BRAVO 500 is a registered Trademark of Syngenta Group Company. BRAVO 500 (MAPP No 14548) contains chlorothalonil. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to www.syngenta.co.uk © Syngenta May 2020. We hope you are staying safe! See you next time.

On This Month's Podcast: 0:31 - Winter Wheat Disease Management and Fungicide Timings. 5:05 - The Loss of CTL. 8:45 - Barley Disease Management and Fungicide Timings. 11:00 - Spring Wheat Disease Management and Fungicide Timings. 12:15 - Summary. ELATUS ERA is a registered Trademark of Syngenta Group Company. ELATUS ERA (MAPP No 17889) contains benzovindiflupyr and prothioconazole. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to www.syngenta.co.uk © Syngenta May 2020. We hope you are staying safe! See you next time.

On this month's podcast: Graham Redman discusses Black Swan Events, and shares an update on Covid-19 and its consequences on agriculture in this shorter episode. Enjoy listening and stay safe!

This is part 1 of an eventual 2 part conversation and we discuss how Ringcentral, as a leading UCaaS provider, has chosen to partner with and build upon the InContact platform for CCaaS services. Frank has a conversation with Max Ball (Director of Product Marketing) who has some unique insights into the platform's capabilities and their strategy for empowering agents and driving up the NPS score for every industry vertical.

In this episode of THe CX Experience Frank has a conversation with Rusty Jensen from Nice InContact. Rusty is the VP of Revenue Generation at Nice InContact and he discusses the various technologies like artificial intelligence, virtual assistants, gamification and natural language processing that will make your CCaaS experience extremely powerful and will give your agents much more capability to interact with clients.

On this month's podcast: Graham Redman discusses the impact of Covid-19 on food consumption trends, supply chain, commodity pricing and farming in this standalone segment of the #InContact Podcast.

In this very special episode, during these very unique times, we have the privilege to be able to spend some time with Paul Herdman, Head of Global Customer Experience for NICE inContact.In this conversion, we talk not just about COVID-19 in the call center space, but a behind the scenes look at what NICE inContact has done not just to provide customers with continuity, but the actions they have taken internally with their global support centers.We discuss topics such as if he believes there will be in industry shift in the types of products and services we will see in the market, how things will change because of COVID-19, and what you need to be aware of for the upcoming contact center AI revolution.Very cool conversation with a very smart contact center operations and service professional. And yes I actually mean that!

On this month's podcast: 00:50 - 15:14 Mark Thomas from the Farming Community Network on mental health 15:14 - 26:41 Agronomist Neil Woolliscroft talks growing spring barley this season 26:41 - 37:07 Dr Mitch Crook from HArper Adams University discusses our PGR trials 37:07 - 42:28 Graham Redman speaks about the disease that is affecting farming Enjoy listening!

The #AI Eye: AWS (NasdaqGS:AMZN) Launches Open Source Neo-AI, NICE (NasdaqGS:NICE) inContact CXone Rated Highest in Consulting Report and Kennebunk Savings Deploys Nuance (NasdaqGS:NUAN) Voice Biometrics

Listen to this podcast to hear recordings from live Syngenta events across the UK. Speaking is: 00:30 - 08:20 Attendees of the Oxford Farming Conference talking best bits 09:10 - 19:10 Dr Alastair Leake at the Food & Drink Federation, discussing Syngenta's Conservation Agriculture & Sustainable Systems initiative 19:28 - 23:22 Richard Budd, Bean YEN grower, at the Kent PGRO Roadshow 23:30 - 30:20 Graham Redman talking wet weather & drilling Enjoy listening!

On this podcast: 00:41 - 6:15 FSOOTY judge and ex-winner James Stafford gives his advice on how to get the best out of your spray operation 6:15 - 15:28 Robin Appel Ltd's Malting Barley Director, Jonathan Arnold, talks all things barley 15:28 - 23:58 Syngenta Head of Technical, Dave King, presents his views on climate change 23:58 - 30:29 What is the impact of the latest general election on agriculture? Podcast Regular, Graham Redman, finds out... Happy New Year!

The AI Eye: NICE (NasdaqGS: $NICE) inContact Partners with Zendesk (NYSE: $ZEN) and Arlo (NYSE: $ARLO) Launches SmartCloud

The AI Eye: NICE (NasdaqGS: $NICE) inContact Partners with Zendesk (NYSE: $ZEN) and Arlo (NYSE: $ARLO) Launches SmartCloud

The AI Eye: NICE (NasdaqGS: $NICE) inContact Partners with Zendesk (NYSE: $ZEN) and Arlo (NYSE: $ARLO) Launches SmartCloud

The AI Eye: NICE (NasdaqGS: $NICE) inContact Partners with Zendesk (NYSE: $ZEN) and Arlo (NYSE: $ARLO) Launches SmartCloud

This month: 00:49 - 10:12 Head of Central Agriculture, Nick Morris, talks this year's beet harvest and future prices 10:12 - 17:39 Potato Consultant, Simon Faulkner, gives his advice on potato blight, storage, desiccation and lifting 17:39 - 24:56 Syngenta's own Matthew Bull, Technical Specialist for Varieties, provides and update on the Recommended List 24:56 - 30:42 Graham Redman from The Andersons Centre discusses sustainability Merry Christmas! REVUS ® is a registered Trademark of Syngenta Group Company. REVUS ® (MAPP No 17443)contains mandipropami. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to www.syngenta.co.uk © Syngenta September 2019.

Dave and Evan chat with Paul Jarman, CEO at NICE inContact. Paul is a pioneer of the CCaaS, movement. Paul was instrumental in guiding inContact from its roots in telecommunications to its leadership position in the cloud-delivered contact center sector. He has been a part of every major enhancement the company has made since 1997.Mr. Jarman has spent his career building a service-driven business focused around both customers and employees, resulting in a strong corporate culture with high retention rates of both groups. Prior to joining inContact, Paul was an executive with HealthRider, Inc. Paul holds a Bachelor of Science degree in Accounting from the University of Utah.

On this podcast: 00:00 - 00.18 Meet Olivia Warr, the new #InContact host. 00:18 - 07.15 Hear discussions on the issue of late drilling with agronomist Marcus Mann and Seeds Technical Manager Kathryn Hamlen 07:43 - 16:40 Area Manager Charlotte Garbutt speaks to Eleanor Durdy on the future of agriculture and the Oxford Farming Conference 2019 17:25 - 23:00 Graham Redman give his updates on land value, including inflation and sales volumes Enjoy listening!

Vit Horky is the founder of Brand Embassy, which was recently sold to NICE InContact, where he is the Senior Director of Digital Experience. Based in Prague, in the Czech Republic Vit is an author (Check the January episode about his book) and expert on CX. This episode was recorded in person in São Paulo - Vit explains what he is working on, the sale of the business to NICE, and some new work he is doing on omnichannel. www.niceincontact.com www.linkedin.com/in/vithorky

On this podcast: 00:21 - 06:28 Get more information about OSR in the EU, beet prices in 2020 and trade of wheat and barley 06:31 - 08:28 Hear about our new BYDV Assist App All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to www.syngenta.co.uk © Syngenta October 2019.

On this podcast: 00:20 - 05:40 Get more information about the START campaign 05:41 - 09:58 Hear about our upcoming VegScience event on the 9th and 10th October VIBRANCE DUO ® and BERET GOLD® are registered Trademarks of Syngenta Group Company. VIBRANCE DUO® (MAPP No 17838)contains fludioxonil and sedaxane. BERET GOLD® (MAPP No 16430)contains fludioxonil. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to www.syngenta.co.uk © Syngenta September 2019.

Catch up with: 00:25 – 6:12 Overall harvest results in UK and assessing the EU harvest crops EU by Graham Redman 6:12 – 14:59 Innovations’ updates and the plans for the innovations centres upcoming year by Dave King 15:00 – 20:13 Andy Cunningham will mention Newark innovation centre's harvest results and he will run through the varieties that perform best at this innovation centre 20:14 -26:41 Discussions about OSR yields and OSR trials By Max Newbert and Georgie Wood.

On this podcast: 00:21 - 05:50 Graham Redman discusses the impact of the disruptions of industry innovations on our lives 05:52 - 13:16 Max Newbert and Georgie Wood talk about the challenges OSR growers have faced 13:38 - 17:24 Hear about Market Stainton Open day from Andy Cunningham 17:27 - 26:56 Paul Roche explains how you can choose the best hybrid barley variety 26:59 - 34:25 Kathryn Hamlen talks about how you can choose the best winter wheat feed variety

The #AI Eye: NICE (Nasdaq:NICE) inContact CXone Leveraged to Great Effect by Gant Travel and Xerox (NYSE:XRX) Wins Multi-Million Dollar Workplace Services Contract

The #AI Eye: NICE (Nasdaq:NICE) inContact CXone Leveraged to Great Effect by Gant Travel and Xerox (NYSE:XRX) Wins Multi-Million Dollar Workplace Services Contract

In this podcast: - Graham Redman discusses the impacts of Brexit on UK agriculture - Hear about the highlights of Cereals 2019 - Area Manager Katie Murray gives you an update on Glamis Innovation Centre - Victoria Nicol will talk about Sencrop and the arable event that took place a few weeks ago - FSOOTY 2019 winner Simon Bailey gives you his top tips once again

Catch up with: - Graham Redman discussing the relation between food security and self-sufficiency, and global grain stocks. - Iain Lindsay providing updates about the crops in South Scotland and North England. - James Southgate talking about Rougham's T2 meeting which was held in the beginning of May. - Max Newbert telling you about the loss of metalhyde - Andy Cunningham providing information about the Innovation Open Days in the upcoming months

The Geek takes a deep dive into a personal experience with the United Airlines baggage Customer Service department and what we can all learn from the experience. We also look at the newest technology that will be coming to the call center space in a recap of NICE inContact Interactions 19 from Las Vegas

In this episode: - Graham Redman discusses OSR crop challenges, and costs within farming - Jim Egan from the Game and wildlife conservation trust explains the fantastic results from 2019 Big Farmland Bird Count #BFBC - Iain Hamilton, Senior Field Technical Manager gives updates of crops in the West - Hear from growers who attended our Rougham Innovation Centre T1 meeting

Shawnna Sumaoang: Hi, and welcome to the Sales Enablement PRO podcast. I am Shawnna Sumaoang. Sales enablement is a constantly evolving space, and we’re here to help professionals stay up-to-date on the latest trends and best practices so they can be more effective in their jobs. In this episode, we’re chatting with Paul Butterfield, the head of global sales enablement at Vonage. Paul is a proven sales and sales enablement leader who is passionate about helping sales teams differentiate the companies they represent and themselves by how they sell. So, let’s dive in. Paul, one of the things that you mentioned when you were on a panel at the Sales Enablement Soirée was around alignment. How do you make sure that you’re aligning core messaging to what a lot of us are thinking of as the modern buyer? Because nowadays, modern buyers don’t want canned messaging from their sales reps. How can enablement step in and really ensure that the things they’re getting from marketing to sales reps are actually resonating with modern buyers? Paul Butterfield: You know, as a partner of the product marketing team, and here at least, our VP of product marketing and I have for a year now viewed our teams as extensions of one another. And I think that you need a relationship close to that to be successful in sales enablement. Otherwise, marketing is doing what they do in silos. For example, I’m out teaching an outcome-based sales methodology and telling reps how to go in and hold executive-level conversations about business challenges and results and outcomes, and marketing is creating a bunch of data sheets with features. So, to avoid that kind of disconnect is why you need that kind of partnership. We’re very lucky to have it here. Our product marketing team also thinks about the product, and most of our product team thinks about the product in terms of what problems does it solve, not features. That’s part of it right there is building that relationship. And hopefully, you’ve got marketers that are open to that if that’s not how they are already approaching it. But I think my experience is if they understand how you’re teaching the reps to sell, how you’re teaching them to differentiate by how they sell, because every think tank for years now has been saying brand is going away. It’s customer experience, absolutely customer experience. And in our world, frankly, it’s customer experience and it’s employee experience. Business communications software platforms that customers buy from us can improve their employee stat as well. Getting back to it – with marketing, if they understand that this is how we’re differentiating, that’s how we’re teaching, usually you can work with them to have the materials aligning to that type of process. Like I was saying here, it hasn’t been very difficult. In fact, I’ve just been lucky, maybe. I’ve worked with marketers the whole time I’ve been in sales enablement who get that. I remember when I was at inContact, which is where I moved into that first sales enablement role, our VP of product marketing had a sign up in their area, a big sign that said “How will sales use this?” which tells you right away how she was viewing what they did. I don’t know if that gets to the heart of your question, but that’s what I think it is. It’s communication, it’s partnership, and it’s just helping them understand sales, assuming you have a sales methodology. Now if you don’t, it’s probably a little bit tougher. SS: That is true. Beyond marketing, what are some of the other departments that sales enablement needs to have really close collaboration and alignment with, and how have you gone about building those relationships as well? PB: Sure. From a collaborative standpoint, I look at it as a triad – product, product marketing, sales enablement – that need to work very closely together. Typically, the product group is providing the insights, the timeline, the data, and the content. Product marketing is going to take that and from sales enablement’s side, we’re looking at how do we deliver it. Is it a podcast? Is it a full blown LMS module? Is it sales meetings sessions? So, we’re figuring that out. Meanwhile, they’re developing, taking that content and turning it into the right deliverables that we then take to the sales teams together. We very often will do new product launch training, that sort of thing, with someone from my team and someone from the product marketing team. The product team will sometimes participate as well, but that’s the triad that I look for. Now, more and more of the organizations according to CSO insights have sales enablement report to a senior sales leader rather than a sales ops leader. I happen to report to our senior VP of revenue ops, who also happens to have a passion for sales enablement and has had sales enablement report to him in other companies. So, it works really well for us. But if I were reporting to a senior sales leader, sales ops would be a fourth critical relationship that I would want to have my team building out. It just happens to work because we’re peers with those teams. SS: Absolutely, absolutely. And I don’t want to spend too much time talking about technology, but since you raised the sales operations partnership, I am curious from your opinion what of the sales tech stack does enablement own versus sales operations in your opinion? PB: Again, that gets a little muddy for us because we all are one team. We roll up to the same senior VP. I’m trying to really think about that for a second. So, how are you defining owning, Shawnna? Is it the decision-making process, is it the administration and renewal? SS: That is a good question. Let’s focus most on decision making. I think operations has to do the implementation and ownership of it, maintenance of it from that point on. PB: Then I see that as it is jointly owned. What I’ve done in the time I was here as I started to identify tools that we needed for prospecting and social selling, right? I was on the front end of that, I was making the recommendations, I was negotiating with companies like ZoomInfo, LinkedIn, etc. to get these things in place. Then I was also dependent on them to help roll it out, train, and that sort of thing until we could get internal training capabilities up to speed. Now, once that was done then it was handed off to my counterparts that actually do the sales ops tools like Salesforce, the same team that administers Salesforce for example in operations and administers these other tools. And things that have nothing to do with sales enablement as well, for example, Xactly and things like that. And they’re tracking with HR who is coming and who is going and they’re moving the licenses as needed, they’re making sure we have enough licenses in advance and that kind of thing. But that front-end decision making I really feel like is sales enablement or sales enablement and marketing and ops together. It depends on the tool. For example, social selling was something that we were bringing new to Vonage at the time. So, there’s really only one big gorilla player, that market, that you would start with. That was a fairly easy choice, it was just a matter of figuring out the best way to go about it. With other things we’ve done like data scraping tools, then there was more that we’d want to research and spend time on. And if it’s going to touch Salesforce then IT gets involved as well. And one of the things we’re doing is trying to push more and more of what our reps were providing for them right into Salesforce. They definitely own it at that point as well. I don’t know if it’s a clean line, I think is what I’m saying. I think it depends on the nature of the tool. If I’m looking at content management that I’ve identified or my team has identified we need, that’s something I’d have to make a decision on along with our product marketing team because they’re creating and we’re helping so much of the content. At this point where we have a digital marketing team, if I were going to bring on something new in social selling and that sort of thing, I would want to partner up with them to make sure it’s going to align with what their digital marketing plans. SS: Got it. You also mentioned at the Soirée that for all of the tech that you guys use, you want to make sure that one of the components is that you’re able to really track results and basically be able to track the return on that investment. So, I’d love to understand from your perspective, kind of thinking in terms of what sales enablement is responsible for, what are some of those core KPIs and metrics that you’re looking at to basically turn around and say “yes, we are getting a return on the investment areas that we’re making around sales enablement”? PB: I look at it in a couple of buckets. Let’s start with new hire ramping. So, with new hire ramping, it starts with pretty basic stuff and that is: are they passing all courses, are they attending the class that they’re supposed to, right? You only really can focus on activity level stuff. As the first few weeks go by, then we would maybe start having them making live calls to low scoring leads. Things like that, where they can’t do too much damage, but you’ve got to start having that live interaction. And we’re able to record and do coaching and analysis and that sort of thing. But now, you’re able to start tracking in Salesforce. As they find leads and potential opportunities, now you’re starting to be able to look in Salesforce and see. If they’re going through that first couple of months, we’re helping them build a pipeline and so you’re starting to measure that. It’s still activities: are they doing the calls per day, are they generating the right number of opps per week, all of those kinds of measurements. I think that’s pretty standard stuff. I don’t think we’re doing anything revolutionary here. One of the tools we’re using I am really excited about and I don’t know if everybody knows about it. But as they move into their ramping and they’re going up to full quota, then the kinds of KPIs we look for, again I don’t think we’re doing anything revolutionary here, but I want to see time to first sale. Almost more interesting to me is time to second sale because it’s not uncommon for someone to walk into a deal that was ready to close anyway, right? So, what’s their time to second sale? I want to understand what their time to full quota activity is. And I would use leading indicators like I mentioned, doing funnel analysis, are they gaining the right mix of opportunities by stage and the right amount of revenue by stage in their pipeline. A lot of sales organizations I’ve been in use a really broad number like you need 3x revenue in your pipeline at any given time. Well, okay, but what if that whole 3x is stuck at stage one and two? That’s why I want them to get more sophisticated looking at the mix by stage. So, we’re measuring them on that. And then, of course, full productivity, those are our leading indicators, and then when are they consistently hitting quota? Maybe not 100% every month but they’re just on either side of it and so they are evening out as a fully productive rep. Again, I don’t think there is anything new there, but maybe some of how we’re doing it is different. The KPIs are critical. One of the commitments that I make to our sales teams here when I’m speaking in front of them is that we will never ask them to do any training of any sort if their leadership team and my team aren’t convinced that it’s going to make them more money when they get back in the field. And I challenge them that if we ever fall short on that, call me personally. Coming from such a strong sales background, I can’t look at it any other way. If it’s not impacting the number then we need to either dump it or revise it, but training for its own sake is not useful. The KPIs are our leading indicators to know that we’re getting there. SS: Yeah, that’s amazing and those are a lot of good things to look at. So, I am curious because you have already mentioned one of the initiatives that you have for this upcoming year is really focused on the frontline. What are some other initiatives that you’re doing this year that you’re excited about and why? I’m sure a lot of other practitioners are looking at the year to come and trying to identify the projects that they think will have the biggest impact within their organizations. So, I’d love to hear what you’re doing. PB: Some of the other things that we’re looking at is what I’m calling “mini MBA” for salespeople. For example, how many of our salespeople know how to go out and read financial documents or a financial statement on a publicly traded company? We tell them all the time that it is a great resource, but if they didn’t happen to go to business school, can they do it? So, how do we do that? A lot of times for salespeople when you’re talking about terms of service documents, they immediately think “oh, we’ve got to go get legal involved with this” when in fact, much of what’s in a TOS document is really more business related than legal related. So, how do you as a sales rep understand it well enough so that you’re able to address the things that you can, you know what the difference is, and you don’t slow things down by having to go get the legal team to review? So, that’s how I look at, like I said, these mini business-related courses that help a salesperson be more successful in their jobs. I’m excited about that. We talked about the ramping, but I guess I’m continuing to be excited about the sales methodology that we chose and have been implementing because we’re seeing some really good green shoots of success coming out of last year with that. I’m anticipating that’s just going to continue to build. I mean, we’ve had some great success stories roll in. When we had big deal reviews at sales kick-off two weeks ago, a number of reps that were doing the review onstage were able to attribute specific things in the sales methodology that helped them close that opportunity, either sooner or on time, and that sort of thing. And so I’m excited to see more of that coming as well. I’m trying to think out of the big things we’re working on. All the stuff we’re doing for ramping, it’s just going to be fun, it really is. SS: Yeah, that sounds exciting. Very cool. Well, I would love to hear from you about if there’s anything that you can think of when you maybe started out in sales enablement, or maybe even more recently that you would have loved to be able to get feedback from other sales enablement professionals on or insights from other sales enablement professionals. I’m just looking for topics that will really resonate and help educate the market together. So, if there’s anything top of mind, just from your perspective, I’d love to know what those are. PB: I figured this out for myself, but it’s advice that would have been great if somebody had been able to give me right up front and it’s the first piece of advice that I’d probably share with somebody getting into sales enablement. These sales teams and these sales leaders are your customers, and you need to treat them in every way that you would treat an external customer if you were still in sales or customer service. And like I said, I think I figured that out fairly early but it would have been nice to have somebody point that out and how you go about it. But building on that is also depending on what background you’re coming from, Shawnna. So, I came from being a peer of the sales leaders that I am now supporting, right? I had lived the life, I understood what it was like to live under the pressure of a quota, and they knew that I knew that, right? But if I were coming in from another type of background into sales enablement, that is one of the first critical relationships that I would start. To get to know them, to get to know what are the barriers that they’re facing, and what do they feel that they need, whether it’s capabilities, training, tools, whatever it is, to overcome those barriers, and then start to build my program around that. As I said, I was lucky I had already been running a sales team in this company, I knew what our barriers were and so I was able to get a running start that way. But otherwise, that’s one of the first things. And then the other groups that I mentioned, get to know your product marketing leaders and teams. Get to know your product teams. We are part of our product core teams. Someone from my team is sitting on those core teams from the point that it makes sense. They let us know. They love having sales enablement involved because we’re there early enough to start identifying what’s going to be needed and working with them. So I would get those relationships in place as well. SS: Yeah, absolutely. I mean, I think sales enablement is absolutely critical because you guys are able to really almost bring the voice of the buyer back further into the process. I mean reps could, but they often don’t have the time or bandwidth to do that. PB: Coming from my background, one of the things that I wished I had a better way to get up to speed on is things like adult learning theory, right? There’s a science side of sales enablement. I understand it from the sales side, I understand how those guys are wired, how they think, because I am them, right? But I was a team of one at first and we built the team. I had to figure out how to create certifications in our LMS and things like that. I knew there was a science to it, I knew that there was adult learning stuff that I should be applying, but I didn’t know it. I just had to run on what I knew from how salespeople think. So, it would be great if there was a resource for somebody coming from that kind of background to get up to speed quickly on that. Other than reading books, which I did, but sometimes the books weren’t useful and you don’t know that until you’re halfway into it. SS: Thanks for listening. For more insights, tips, and expertise from sales enablement leaders, visit salesenablement.pro. If there’s something you’d like to share or a topic you want to know more about, let us know, we’d love to hear from you.

This month features: - Graham Redman's monthly update, comparing our industry now from the year of EU entry - Abi Ewen speaking to growers at our Rye-grass Open day near Doncaster - Syngenta's Field Technical Manager, James Southgate, providing local updates from our Eastern Innovation Centres - Neil Groom, Technical Director at Grainseed Ltd giving tips and advice regarding Maize pre-ems and early weed removal - Laura Harpham explaining all you need to know about the re-launched Championing the Farmed Environment Scheme

On this episode we have: - Graham Redman providing a monthly update including the 2018 Beet Harvest, potato production falls, machinery investments and key dates - Trialist Joe Bagshaw sharing updates of Oxford Innovation Centre Snippets from 2019's Potato Science Live Meeting - Sasha from ADAS at our iOSR meeting

In the episode of the Geek!, the we discuss the benefits of moving your call center to the cloud and why we believe its so beneficial. We also talk about our history with premise based solutions. We are not shy for our love for what we believe is the best in class Cloud Telephony provider Nice inContact.

Catch up with: - Graham Redman discussing Brexit and impacts on UK Farm Profitability - Arable grower Eleanor Durdy's highlights from Oxford Farming Conference 2019 - Syngenta Trialist, Andy Cunningham, providing Trial Site updates - Guest speaker at York PGRO event

- Highlight clips from Graham Redman from the Anderson Centre - FSOOTY Winner, Andrew Wooley explains his experience during the competition, and his wise words of wisdom of why he recommends FSOOTY. - Julia Roberts explains the how's, why's and further plans for the newly launched Ei Operator website. - Rumania Ray, Associate Professor in Crop Pathology at University of Nottingham

The #AI Eye: AWS (NasdaqGS:AMZN) Launches Open Source Neo-AI, NICE (NasdaqGS:NICE) inContact CXone Rated Highest in Consulting Report and Kennebunk Savings Deploys Nuance (NasdaqGS:NUAN) Voice Biometrics

The #AI Eye: AWS (NasdaqGS:AMZN) Launches Open Source Neo-AI, NICE (NasdaqGS:NICE) inContact CXone Rated Highest in Consulting Report and Kennebunk Savings Deploys Nuance (NasdaqGS:NUAN) Voice Biometrics

On this month's episode: - Graham Redman gives his monthly update. - We go to The CropTec Show 2018 and catch up with: OSR grower, Chris Eglington, who discusses technological integration in the world of spraying, his thoughts on drone technology and the trials he has been working on his farm. Sencrop founder, Martin Ducroquet, who speaks to us about their ag-weather station innovation. Sam Stephenson, who talks about future technology, drift reduction nozzles and good spray practice. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to www.syngenta.co.uk © Syngenta AG April 2018.

On this month's episode: - Graham Redman gives his monthly update. - Andrew Myatt, #FSOOTY 2009 winner, shares his journey and experience of being a past winner, the benefits of the competition and the community of spray operators he has met throughout his time. - Lincolnshire Sugar Beet grower Tom Dye shares his knowledge and concerns within the industry for SB growers. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to www.syngenta.co.uk © Syngenta AG April 2018.

On this month's episode: - Graham Redman gives his monthly update. - James Gray speaks about the Fields of Innovation, challenges for veg growers and the impact of Brexit to the future of our industry. - Mark Gilbert speaks about his split field trial in Littleport and his choice of varieties. - Georgie Wood gives us an update on our Rougham Innovation Centre and speaks about Phoma disease. - Harry Fordham gives top tips for pre-em applications, the benefits of drift reduction nozzles and an update from our Barton black-grass focus site. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to www.syngenta.co.uk © Syngenta AG April 2018.

On this month's episode: - Graham Redman talks about UK exports - Triallist Andy Cunningham gives us an in-depth analysis of his bio-stimulant results - James Thomas explains the benefits of Low, Slow, Covered application, boom stability and nozzle choices - Samantha Brooke, Seed and Seed Treatment manager, discusses harvest results from our trials, variety choices, hybrid varieties and comparing 2018 results with previous years

On this month's episode: - Graham Redman talks about Harvest 2018, OSR and Barley and gives his Global Update. - Simon Gardiner gives an update on our Black-grass trials. - Andrew Melton from Frontier Agriculture Regional Agronomy Sales Manager speaks about the challenges he's faced over the season, how he adapted to unforeseen weather conditions and soil health. - Andy Cunningham discusses all the great trials he has been working on with his team up at our York Innovation Centre, and goes into detail about their exciting bio stimulant trials. - Dave King reflects on our 2018 Open Days and the planning process for our 2019 Open Days. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to www.syngenta.co.uk © Syngenta AG April 2018.

On this Cereals Special episode we have: - Hazel Bull - Syngenta's new Malting Barley Breeder - Andrew Woolley - FSOOTY 2018 Winner - Nigel Chadwick - Operations Director of the Voluntary Initiative - Belinda Bailey - Sustainable Farming Manager - Julia Roberts - From Pro Operator - Rumiana Ray - Associate Professor, University of Nottingham - Graham Mullier - Syngenta's Open data champion and digital advocate All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to www.syngenta.co.uk © Syngenta AG April 2018.

This month we cover: - Graham Redman gives his thoughts on Cereals, Global supply and demand and New Crop outlooks. - Andy Cunningham gives an update from our Aldborough site, where he discusses black-grass control, herbicides and growth regulator work. - Harry Fordham, Area Manager of South Essex's and Kent, recommends what nozzles to use for T2 and T3 applications. - Mick Roberts, the editor of Pro Operator, talks about the recent launch of EI OPERATOR, the new online training website, providing training and CPD points for all sprayer operators. - Ian Granfield, Independent Agronomist, Gem Agriculture, gives us his Maize update. - #FSOOTY 2018 Top Tips All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to www.syngenta.co.uk © Syngenta AG April 2018.

Bassam Salem is the CEO of AltasRTX based in Park City, UT. They deliver an integrated A.I. chatbot and message platform that enables a real-time customer experience that moves seamlessly from A.I. chatbots to real, live humans. I had a chance to meet the team and they are an impressive group of individuals. Previous he was the Chief Operating Officer at MaritzCX and the Chief Business Officer at inContact. During our conversation we discussed: His first professional leadership experience and the importance of having a mentor who really cared (5:57) The biggest change in his leadership approach over the years – evolving from an analytical to more human-focused style and how hard that is (11:45) His real leadership heroes – those that swim against “norms” (13:45) How sure we are that we are right when we are dead wrong (14:10) The key to making a difference as an entrepreneur (17:00) His leadership style today – ”communal” (22:45) Making unpopular decisions (25:00) His vulnerable awareness of things he is still working on (24:10, 28:00) The evolution of his leadership mindset (30:45) How he maintains his energy level (33:30) The connection between personal and professional success (36:15)   Complete show notes and a transcript of the podcast are available on our show site: http://seekingexcellence.io   The best ways to connect with Bassam and AtlasRTX: Web: https://www.atlasrtx.com/ LinkedIn: https://www.linkedin.com/in/bassam/ Twitter: https://twitter.com/BassamSalem Instagram: https://www.instagram.com/bassamtsalem/   You can follow Brett Pinegar on: Twitter - https://twitter.com/brettpinegar LinkedIn - https://www.linkedin.com/in/brettpinegar/ Instagram - https://www.instagram.com/brettpinegar/ Facebook - https://www.facebook.com/brettpinegar/   Subscribe to SEEKING EXCELLENCE now, and if you love it, rate, review, and share it with folks you think would be interested.   iTunes | Google Play | Stitcher | Spotify | YouTube | Vimeo  

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: - Graham Redman talks about The Spring drilling conditions, the impact of grain marketing, and new crop markets - John Sarup will be talking all things Potatoes - Chris Eglington will be giving us an OSR update - Bill Clark discusses resistant developments - Georgina Wood discusses management of crops for the remainder of the season - James Southgate gives an update about our recent visit to our Innovation Centre in Rougham - John Haynes explaining his experience with growing Soya Beans BRAVO® is a trademark of a Syngenta Group Company. BRAVO® (MAPP 14548) contains chlorothalonil. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information refer to www.syngenta.co.uk © Syngenta AG April 2018.

Today's guest is AtlasRTX founder and CEO Bassam Salem. Bassam was born in Egypt, lived in France and England as a child, and then immigrated to the US as a teenager to attend university. Prior to AtlasRTX, Bassam was Chief Operating Officer at MaritzCX, the world's largest customer experience technology company with annual revenues of $200 million.  As COO, he was responsible for all operations globally. His team spanned 18 offices around the world and numbered over 600 full-time and over 1,500 part-time staff. Before MaritzCX, Bassam was Chief Business Officer at inContact, the largest cloud provider of enterprise software for contact centers. He was responsible for all customer and revenue operations of the $200 million, publicly-traded company (NASDAQ ticker is ‘SAAS‘). During his four-year tenure, the company's market cap grew from $98 million to over $600 million. Bassam has been a leader in the Silicon Slopes community for a long time, which is what made this conversation so great.

Today’s guest is AtlasRTX founder and CEO Bassam Salem. Bassam was born in Egypt, lived in France and England as a child, and then immigrated to the US as a teenager to attend university. Prior to AtlasRTX, Bassam was Chief Operating Officer at MaritzCX, the world’s largest customer experience technology company with annual revenues of $200 million.  As COO, he was responsible for all operations globally. His team spanned 18 offices around the world and numbered over 600 full-time and over 1,500 part-time staff. Before MaritzCX, Bassam was Chief Business Officer at inContact, the largest cloud provider of enterprise software for contact centers. He was responsible for all customer and revenue operations of the $200 million, publicly-traded company (NASDAQ ticker is ‘SAAS‘). During his four-year tenure, the company’s market cap grew from $98 million to over $600 million. Bassam has been a leader in the Silicon Slopes community for a long time, which is what made this conversation so great.

Episode 127 is an interview with Katya Ermak, Director of E-Commerce and Digital Marketing at Sabon NYC.   We caught up with Katya Ermak at the ShopTalk 2018. Katya is the director of E-commerce at Sabon NYC.  We talked with her about how Vertically integrated brands think of Amazon.  How they leverage their omni-channel tactics and the future of malls.  How Sabon is approaching e-commerce including their Magento platform, and some of their current tools such as Dynamic Yield. Episode 127 of the Jason & Scot show was recorded on Monday, March 19, 2018. New beta feature, Google Transcription: Transcript  Jason:  [0:25] Welcome to the Jason and Scott show this episode is being recorded on Monday March 19th 2018 I'm your host Jason retailgeek Goldberg and as usual I'm here with your Wingo. Scot:  [0:38] Hey Jason welcome back Jason Scott show listeners we are podcasting live from the shock talk show here in sunny Las Vegas and we're excited to have on the show today Katja or Mac. Katya is director of e-commerce and digital marketing at sabon NYC she has also spent time with Brands such as rainbow Century 21 and isobar welcome to the show. Jason:  [1:02] Thanks for joining us it's a little known fact but Scott exclusive. Scot:  [1:06] Did we use it as your. Jason:  [1:07] FedEx in his own bath so. Katya:  [1:09] That's great to hear. Scot:  [1:11] Yeah I'm going to have the bath bombs. Jason:  [1:13] So he's very excited about having you here when the things we always like to do on the show is talk to her guest. Scot:  [1:20] About their backgrounds and how they came to the control so could you. Jason:  [1:20] And how they came to their current role so could you tell us a little bit about as you got into the industry and and what your current role is. Katya:  [1:28] Wright's Okerlund director of e-commerce and just the market at sabon started there about. Two and a half years ago before that I decided I was with isobars. Worked on their engagement seem he ran out of states and before that I did a Content management for Rainbow shops. [1:51] E-commerce was definitely something that, I was interested in when I was in college I have a fashion business degree and I was just thinking of where can I go with that degrade dad would make the most value out of my account. And I got a couple and their shapes e-commerce internship especially one with Century 21 which really to cough. And I love my job love what I do eCommerce is fantastic and it's such a growing animal and there's so many different things that you can do with us. Scot:  [2:26] Did you go to the fitt isn't that the big fashion School in New York. Katya:  [2:30] Right now I went to Berkeley College which is Elsa in New York. Scot:  [2:33] Okay cool awesome yeah I mean a lot of young ladies that are studying fashion and there's a lot of different ways it go to nursing you chose e-commerce you feel like it's still scratches your fashion itch or. Katya:  [2:44] Absolutely that was like a business degree with a fashion flavor to it and as a side like. I was interested to see I came to the Barclay because I wanted to be a buyer but while I'm studying there was. Digital start taking off at that time and people start talking more and more about it and how did brick-and-mortar it will be going away and at some point it was very scary for fashion students because there was not a lot of job available and them. I was looking for something that's going to be very up and come in and which I think I did a very right turn. Scot:  [3:24] Do they have chai have classes on how to do some digital marketing in that kind of thing or did you have to come pick it up on your own. Katya:  [3:30] Pick it up on my own I think we had maybe social media class or something like that. Jason:  [3:38] And can you tell us a little bit about like what the scope of your role is now so are you you responsible for operating the website and digital marketing. Scot:  [3:44] Responsible for operating the website and digital marketing and. Katya:  [3:49] The right I usually have I go about this the question like that as Dad to company currently has three ways of doing business so we have brick-and-mortar stores and in New York and we have wholesale Channel and we help outside so. Each channel is has its own Department. So my department and I'm head of the eCommerce department is responsible of running the website all the maintenance all the development all the digital marketing aspects. Currently we doing things with be social with Google with your panel ads what do Google shopping ads email marketing. Merchandising of the website the only thing that I'm not touching bases inventory and their warehouse relationship. Jason:  [4:39] Can you tell us a little bit about subbing for our Wizards I might not know I think of you is a vertically integrated brands. Scot:  [4:43] Think of you vertically integrated Brandt to you you guys make your own. Jason:  [4:47] Products in you sell them direct as well as through wholesale channels is that right or. Katya:  [4:52] Sabon at the bath and body products to reproduce by describes different moisturizing moisturizing lotions where electro brand, originally we're from Israel. So our products and natural in the based on that sea salts and minerals and that seemed muds original or the company was billed as the, franchise which country was its own franchise had at the store it's only Commerce about a year-and-a-half ago we got bought out by grouper shop. And older franchises for kind of put together and now we're. Like its own company we. Getting our products from Israel from our Global office and then we end up here you missed it then floss with your wholesale as well. Jason:  [5:46] Got you and you have a number of stores as well. Katya:  [5:49] So in New York with have down stores. Which primarily in the Hat and one in Brooklyn One Long Island around the world we have about I want to stay 200 stores. I'm waiting when country is when France England New Orleans Japan Korea. Jason:  [6:12] Don't you very cool that's one of the questions I'm always interested in when there's a brand selling online that also own stores. Is some of the omni-channel aspects but you know so like. [6:27] Any attribution and figure out how the website is potentially driving people to your store or any any sort of digital experiences in the store those sorts of things. Katya:  [6:39] It's always has been an ongoing chat challenge for us. Because the company was a franchise so originally it was just about driving Revenue we didn't talk about how, what the customer experiences are what are they experiencing the stores, with the expansion of Commerce and how it's all blending together how we can drive traffic for both and support each other so. This is currently changing and though we talked with talking about it was talking about different experiences that we can create one of the projects the wave. Working on right now is offer and we start War friends. So glad classes and understand our stores and just set it up like serve booking and the schedule and through the website, set of creating the tide out therapy, the experience with, tile store experiences but it's an ongoing challenge will always talk about it right now and will always thinking of how can we restore the very beautiful and we have this personal experiences when you get. Hand treatment there is a big whale when you can start a product if people owe people doesn't know customer doesn't know our brand and they're the coming to the website that getting. Very slightly different experience rather than to the store so it's always a conversation how do we get that will experience the very personal that spends on the website and. It's an ongoing conversation ongoing challenge for us which I'm hoping to grab more answers on the shop. Scot:  [8:15] It would be a Jason Scott show if we didn't talk a little bit about Amazon and you talked about wholesale is Amazon so when you guys wholesale with and how would you describe your your kind of Amazon strategy and I'm thinking around them is up, partner slash competitors which is always a very much a friend of me with for everybody. Katya:  [8:34] So that the company has a partnership at wholesale partnership with Amazon I think it was started about 3 year 3 years ago it took off and. Brought us Revenue brought us some sales and brought the brand recognition but we experience on the challenge of that it's very hard for us to manage and change the prices and change. Kind of given that experience that we have. On our Ecommerce outside or in the stores so with that being said but decided to launch Amazon is a Marketplace. With a felon buy on Amazon and we. Got a partner Channel advisor which is helping us kind of guiding us through and helping us set it up that channel is currently rolling out so I think we should be good to go I started selling there in about couple weeks. Scot:  [9:26] Thanks for being a great that and then are you guys going to do hybrid we still do some wholesale and some third-party. Katya:  [9:35] So we think when we going to go out there Amazon Marketplace looking to see what's out of traction and we getting it sad is going to be different products. That wholesale had done from with Amazon Marketplace we're going to be doing and we'll see how it's going to go if it's going to be, very successful we're going to slowly over allowed their wholesale piece off the table or, maybe it's going to be a bad idea to keep them in a conjunction working so it depends like really wanted to see and learn first to make it in time decisions. Scot:  [10:07] Brickell conditioner at the path to purchase showing you had to head out and I wouldn't get a chance to talk about it but I'm in the queue today it was interesting, as Brands brought up to the challenges with with Amazon more and more of them were being sought for this hybrid model so for example one brand was complaining Amazon wouldn't order their product fast enough and one of the panelists, because most actually recommended you know you can actually have your you could you can you do Marketplace for that same item and then if Amazon sales your item, you can at least have some guarantee that your product will be there there some other examples like that were in the early days of hybrid it was just selection you know Amazon has ex and I want them to have x + y and now there's like some more advanced strategies there for. Katya:  [10:48] Marriage Style. Jason:  [10:52] What are things that was interesting to me about any on the show is that I have this right you were one. Scot:  [10:58] Very early. Jason:  [10:59] Hours of dynamic yield. Is a software tool for doing personalization based on some some AI deep learning your chop talk those are the big buzzwords is personalization and Nai in so I was I was just curious. Scot:  [11:10] I was just curious what kind of experiences you were you were in able. Jason:  [11:19] You are enabling for your Shoppers with Dynamic yield and is it just email is it on your site and. Katya:  [11:27] Sabon was the very early adopter robbed and I make you up and it just started out. And Esteban will love Dynamic yield and we pretty much do everything with them. Potentially. Did done utilizing their platform we just roll out and I think in August. Product recommendation on our homepage on the mobile on our product pages on in the car. [11:59] We also serve banners all over Bennett's in the website was served through the night make you all them would do it be testing reason Infinity. And we starting up looking about 30% of them would just roll them out in conversion rate and customer satisfaction. [12:22] I think there's so many things that you can do is then I make your old and strategies that we can Implement and you see it like I constantly seeing their case study that they're releasing or how they communicate with their how they work. There are other clients on the smaller scale of what the what weekend do mechanics executor so many things. Execution part where smallest unit sabon so it's a little bit harder. I think they doing an event in April in New York and it's going to be talking about more proficiency how different strategies for product personalization. We started with the product personalization on a homepage was started with a B test and soda personalized ended by customer who did its website and then we'll switch they were committed the resistance in today. Animation that learning in the recommended products that way and we'll see. Tremendous increases and sales in conversion other things in there and Genesis. So interesting and it's. Why don't those things that blowing my mind do you put in a smoke JavaScript X all on your website and you can. Change in the real time you can you can test, different with the with Dustin different pages would destined for muscle ache if you have how many different fields you can have and which one converts bad or so before before releasing anything pretty much on the website experience-wise for. [13:54] Customers were always faster always create 3/4 in Arizona with Dustin which one performs better same goes for all of our batteries all the copy that would do for the. Banners and difficult to actions and different images and different backgrounds and it's open it up so. [14:14] It's open. So many opportunities to learn who your customers and what they like and kind of a learning curve you constantly it's not it's not a platform that you just kind of. Started doing the things for you to constantly need to learn. Your phone those tests but it's open it up in a big door in personalization and making you a customer experience very personal for them. Scot:  [14:39] I'm not a personalization experts maybe you guys can answer this so so does it kind of learn, okay this particular customer loves the flavian of the lavender or something then it'll show them more of that kind of thing I know it sounds like you got some maybe optimization kind of testing stuff, but then the personalization does it kind of like learn what people like and then it changes the website based on those earnings. Katya:  [15:01] Right so it's obviously a quickie that every single person who comes in they said they cook it and we can sell what. What Journey did they had enough said what kind of batter the cloak on, what kind of products they looked at since they looked at the exfoliating products are monosaccharides and products, did they make a purchase at the after the cards post was there about cars value in Basin that information. The next time to come back we're going to serve them a different experience which could be anything we can recover the products if they were added something to the car is that the dead purchase. And then they come back maybe it will show them that product with the potential deal that they can get for that or if they weren't. Product page and then the added something else of the cards will show them assume all products in the car this wall there's a lot of different scenarios they can think about is how to personalize. Scot:  [15:59] This is some married to Magento or is it a it's at Works within him. Jason:  [16:03] That's a space tool you can Implement in NY Bridal platforms I think you guys impact are running it on Magento though what's was cool to me. Scot:  [16:13] We had personalization for a long time. Jason:  [16:17] What are the better you get to know the. Scot:  [16:18] Where the better you get to know the customer over multiple sessions you you can stay. Jason:  [16:22] D'Amore. Scot:  [16:24] I've been to that customer in that that's still really important. Jason:  [16:27] I still really important for monocytes though the majority of visitors are first-time visitors and so. Scot:  [16:33] So where a lot of personalization is a Scorpion falling down. Jason:  [16:35] Falling Down is. Scot:  [16:39] Every customer is unknown so they get the same generic experience and. Jason:  [16:40] So they get the same generic experience and you know you. Scot:  [16:43] Come back over and over again get this great personalized. Jason:  [16:45] But they are small percentage of the. Scot:  [16:46] Small percentage of the total traffic better now is what I'll call. Incontact in session personalization where they like in Forever explicit and implicit signals. Jason:  [16:54] Concession personalization where they like in fur explicit and implicit signals from. Scot:  [17:02] The browsing you're doing in the single session. Jason:  [17:04] 10 + *. Scot:  [17:05] Dynamically personalizing for those unknown first-time visitor. Katya:  [17:09] Describe Viking Camper for I'm sort of some sort of actually writing this scenario would the customer perform some sort of action like this subscribe to newsletter click to the body scrub at it since the car we're going to start time at the front experience based on what they see in. Scot:  [17:23] Do you start to so sounds like it'll also work with display ads which is cool how about like your email marketing Ken can I personalize your email marketing so you know some lady likes a certain sent you can send her, Fort Worth jet something in her cart watch pie easy with cart abandonment emails but any personalization keep personalized like the emails you send out to. Katya:  [17:42] Within Emma Guild you can upload the back so that we can put their dinner, your vagina inside of your email and you can serve them to like you have your content of the email like a promotion your content and down on the bottom you can show. Products specific was looking for that customer. Scot:  [18:03] That's the first way that these. Jason:  [18:06] This way that these tools. [18:10] Well then it is for the whole platforms of. Scot:  [18:12] In the cool new feature that these guys are all. Jason:  [18:16] Starting to roll out now is personalization. Scot:  [18:17] Right now is personalization at open. Jason:  [18:21] You can imagine like you send. Scot:  [18:23] Email and if you have some personalized content in there it may be. Jason:  [18:25] Personalize content in there that maybe is. Scot:  [18:30] Has been personalized to the weather or something you buy. Jason:  [18:31] Whether or something you browse for. Katya:  [18:33] Based on time, for example if if we're running a promotion or some sort of dro sale so while the promotion promotion is running you going to see a clock down so you open, you open up your email and see if you can see it back down that says like, this promotion going to add in one hour if you open it at 30 minutes is going to say the promotions going to end 30 minutes and when the promotion ends in from simple to say I miss that and I open it up email after a week is going to show me something. Scot:  [19:01] Buckeye Jail. Jason:  [19:05] And its tail when the person oppa. Scot:  [19:07] Awesome so it sounds like you have a relatively small e-commerce operation guys are dog doing a lot of pretty cutting-edge things what was kind of next on the road map where do you see e-commerce going. I with you guys then we'll talk Bradley about where your overall you so you can respond. Katya:  [19:23] So another says so I was talking about. Sorry about that was talking about experiences Brandon to gather their stores and online we're working for another big project for us is the CRM. And we have a little to program and how how do we. Like the date of the week coming from magenta from our e-commerce platform is very clean the date of that we getting for people who signed out in the stores for loyalty program is not that clean so right now we're working on how do we combine, dos2 Joseph data points and create that. Loyalty emails and loyalty programs campaign so we talked with our loyal to customers at the same. But you can start at them the same it doesn't matter where they shop and where they saying up because we don't know but we think there is a lot of Gap and there's a lot of them. Cross reference of the people shopping at the shop in the stores and the shop online I feel like it's Crossing each other this year, we talkin in the company lied about CRM and loyalty and how do we bring this together what kind of campaigns were created and what kind of software we using one of their things why we came to the shop talk and like they do is mine, what is to find a CRM solution that we can use all of the data sort of segments that other than Kinect. Jason:  [20:54] Very cool and there are several of them there so I suspect you'll you'll be successful in that mission you mentioned loyalty programs and that's been interesting to me cuz. Scot:  [21:00] You mentioned loyalty programs and that's been interesting to me cuz that. Jason:  [21:04] Feels a little bit like one of the themes of this year's show in. Scot:  [21:08] Ulta Keynotes. Jason:  [21:08] Ulta keynote they they mention that like the wealthy members represented something I want to say 90 or 95% of their total revenue which is. Scot:  [21:20] I mean astronomical the Nike Chief digital officer talked about. Jason:  [21:21] Michael the Nike Chief digital officer talked about how how successful their their Nike Plus loyalty program had been. Scot:  [21:28] Nike Plus royalty program it been it sounds like you've had a loyalty. Jason:  [21:33] You had a loyalty program for a while is it like a straight points for purchase program or how does it work. Katya:  [21:39] So Historical we had to separate program Swan was the e-commerce little to program when you collect points for every purchase to do you make and then you released and then you redeem it for purchase online and we had a loyalty program in the stores. I'd same idea it was a little bit different so e-commerce it was once a once-a-month going on dollar stores with tiered I think it was five tiers, so this summer when we just launched the new upside in August and will I see the new pair of system in July. 2027 able to pick you up for a lot of different changes and we'll launch our new loyalty program the idea was this to combine their loyalty program in the stores and and online, kind of make it more sing with experience so it's currently is the same program you Wednesday for every dollar you spend. And then you can redeem at there's no cap and Redemption you also is a part of the Lord's apart of me also get welcome coupons and will be found as Dad. There's two coupons when is set up but you can use the next month. And the next next month so that's something that we actually got from overcome our parent company in Israel this is how they do it and they saw a lot more traction with just given a 10% sign up coupon, people people people coming back to redeem it more often and it works pretty well for us but we have a birthday. [23:17] Coupon that we said that the birthday gift that was on for the people to read them during their birthday month. And will do a lot of activities for our world passport will call them roll past board members would do events in the stores where are we. Do different treatments or different parties and we have I would do like new collection previews for them. It's another big thing that would Jordan like one of them stuck in before about CRM and how do we connect them it's still a little bit separated in terms of the promotions and like. I feel like in the store part would do much better much better job for the Loyalty rather than on the website so we talkin about how we can come by and make that experience more seamless. Jason:  [24:04] Since you mentioned that you were going to look for some CRM Solutions it shoptalk we're sort of one day another show a day and a half in the show. Have you seen anything or or setting on a sessions that would be interesting to you. Katya:  [24:20] Not yet. Scot:  [24:23] Did she the Ulta keynote the kind of edger talk about experiences in a store, she's saying they're going to add a lot more experience than I already have like a salon in the story but I think they're going to add you almost more like taking it to a spa level of so it's kind of reminds me of some of the things you talked about that you guys doing your store I don't know if you saw it or not. Katya:  [24:39] I saw something the Sephora was talking about it and they were showing all this experience as they did they create it's for their Shopper and this is it was very inspiring conversation the presentation that she had. She was talking about all of this this is exactly what we're looking for and I think that's exactly what the industry needs and like, the eve what the economist is moving Taurus is to like for example somebody get a notification that they forgot things in their cards and they're walking by the Sea for the, that they put a sample in there Carlin Dave it's there so this is why I would email them or send them a notification from there uh. Dad there's a store and the samples of all been there so you can come and pick it up. And you're passing by the store you come over talking to the sale associate to give any of that sample while they're doing that the same oh we also do all this experience is in the store treatments would you like to set up this and you know. Right there and then they perform the treatment on you and all the product of what he's doing the truth then you will receive the samples and then to send you an e-mail. Where is all this products and how do use them and the price point so then you can come back and either purchase them in the app. In the under your desktop in the Commerce website or you can come back back to the store to the store so I feel like they're doing great job in tiny tiny and those experiences in this something that. I really wanted some time and think about it if so I'll come back from the shop. Scot:  [26:14] You kicked off what kind of Go full circle you talk about when you started your career, you were at heard in the stores are closing you want to get me Commerce how do you feel about stores now, they've been in the industry for a while if you think you think the small again and Retail apocalypse thing is over done or do you think it is tough for store what's the future stores. Katya:  [26:32] It's interesting that's what the a lot of feel like a lot of things on top soccer talking about exactly like is the freaking word dad or. As odd involving the different way I personally think and a lot of people in the industry as wild that. Brick-and-mortar is not that bad but there was people who doing a ride and people who are not quite there yet and depending on how fast they can get there. What could it mean if they're going to keep their stores or not people definitely looking for some personalized experience as what we can do in a store to make it more relevant the more exciting. What are those experiences and I feel like this is where the industry going. [27:14] And I feel like they're at the seam of everything that I said today is about those experiences like what can we make so exciting for the customer. For them to come back obviously they're interacting with their sales associate interacting with the product when you see can't touch them smell them it's so much different from you, so I feel like. There's the stores going to definitely stay there not going anywhere but it's going to be involved into something completely different then we'll just have to buckle up. The bump it right and see where it takes us. Scot:  [27:48] Buckle up buttercup a perfect. Jason:  [27:51] Place to end it because it has happened again we've used up all our a lot of. Scot:  [27:56] The time. Jason:  [27:57] But we certainly want to thank you for. Scot:  [27:58] I want to thank you for taking time off. Jason:  [28:01] Join us. Scot:  [28:02] Other folks have questions you're welcome to jump on a. Jason:  [28:03] Questions are welcome to jump on the Facebook and continue the conversation there is always if you enjoy Today Show we'd love it if you jump on the iTunes and give us that 5-star review and until you do that we will be buckled up here. Scot:  [28:17] Thanks Ryan Scott you're really appreciate you taking time. Jason:  [28:21] Until next time happy commercing.

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: - Graham Redman - Machinery costing - Bill Clark, NIAB Technical Director - Adapting Fungicides to varieties - Dr Mitch Crook, HAUC and Mel Wardle, Syngenta - Lodging - James Southgate, Syngenta - Innovation Centre Update

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: - Graham Redman - Grain marketing and storage - Roger Sylvester-Bradley - YEN Awards 2017 - Christina Clarke - YEN Awards 2017 - Paul Temple - The Voluntary Initiative - Sam Brooke - AHDB 2018 Recommended List - Syngenta 2018 Events

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: - Graham Redman - Brexit negotiations update and Agriculture White Paper - Dave King - Innovation Centres - Harry Fordham and Stuart Woods - FSOOTY 2017

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: - Simon Jackson - Disease Control in veg crops in Cronwall - Andrew Arbuckle - Harvest update in Scotland - Max Newbert - Autumn pests - Graham Redman - Finance and Sugarbeet harvest HALLMARK ZEON® are Registered Trademarks of a Syngenta Group Company. HALLMARK ZEON (MAPP 12629) contains lambda-cyhalothrin. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information including warning phrases and symbols refer to www.syngenta.co.uk.

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: - PhomAlert - Seed treatment - Pre-em application from a sprayer operator - ADAS, cabbage stem flea beetle three year project - Brexit update Vibrance Duo is a Registered Trademarks of a Syngenta Group Company. Vibrance Duo (MAPP 17838) contains fludioxonil + lsedaxane. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information including warning phrases and symbols refer to www.syngenta.co.uk.

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: James Thomas & Sam Stephenson - Pre-em application Vickie Robinson - Farm24 Jen Kingsmill & Peter Allen - Cereal Varieties Graham Redman - Harvest Andrew Ward - OSR and his farm Use plant protection products safely. Always read the label and product information before use. For further product information including warning phrases and symbols refer to www.syngenta.co.uk.

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: - Platforms sites: Mel Codd Business Manager at Syngenta in the West - Agronomist: Philip Vickers - Harvest, Ecological areas and Potatoes: Graham Redman - Trialist: Andy Cunningham - MDS trainee: Leyla Page Elatus™ Era, Vibrance Duo and Defy are Registered Trademarks of a Syngenta Group Company. Elatus™ Era ( MAPP 17889) contains benzovindiflupyr and prothioconazole. VIBRANCE DUO (MAPP 17838) contains fludioxonil and sedaxane. DEFY (MAPP 16202) contains prosulfocarb. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information including warning phrases and symbols refer to www.syngenta.co.uk.

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: - Yield Enhancement Network with Roger Bradley from ADAS - Syngenta Plat Form sites with Joe Cole - Potato Alternaria with Dr Jane Thomas from Niab - Global Grain Stocks with Graham Redman - Pests with Max Newbert HALLMARK ZEON® is a Registered Trademarks of a Syngenta Group Company. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information including warning phrases and symbols refer to www.syngenta.co.uk.

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: - AHDB Pest Bulletin with Rosemary Collier - FSOOTY17 top tips - Black Grass and Hybrid Barley with independent agronomist Richard Alcock - Cereals, global supply and demand as well as new crop outlook - Blight Cast Use plant protection products safely. Always read the label and product information before use. For further product information including warning phrases and symbols refer to www.syngenta.co.uk.

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: - Maximizing your maize crop - Agronomist update - Rural Payments and Farm business income Moddus® and Amistar® are Registered Trademarks of a Syngenta Group Company. Moddus (MAPP 15151) contains trinexapac-ethyl. Amistar (MAPP 10443) contains azoxystrobin. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information including warning phrases and symbols refer to www.syngenta.co.uk. #Farming #Agriculture #Growers #Agronomists #OSR #Wheat #Barley #Disease

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: - Agronomy update - Old grain markets - Maize - Potatoes (PCN) Moddus® is a Registered Trademarks of a Syngenta Group Company. Moddus (MAPP 15151) contains trinexapac-ethyl. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information including warning phrases and symbols refer to www.syngenta.co.uk.

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: - An update from iOSR grower - Andrew Ward - Operation pollinator initiative - Bees'n'Seeds - A Farm Manager's update on crop establishment and PGR strategy - Bruchid beetle - Article 50 & the process of leaving the EU affecting agriculture Toprex® and Moddus® are Registered Trademarks of a Syngenta Group Company. Toprex (MAPP 16456) contains difenoconazole & paclobutrazol. Moddus (MAPP 15151) contains trinexapac-ethyl. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information including warning phrases and symbols refer to www.syngenta.co.uk.

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: - The basic payment system - Our four new high yielding cereal varieties - British Sugar's Agriculture Director Colm McKay giving an update on this years crop and plans for next year - Product traceability at our manufacturing site in Scotland AMISTAR TOP® and SOLATENOL™ are Registered Trademarks of a Syngenta Group Company. AMISTAR TOP (MAPP 12761) contains azoxystrobin and difenoconazole. A formal application for the approval of SOLATENOL™ has been submitted to HSE-CRD for evaluation. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information including warning phrases and symbols refer to www.syngenta.co.uk. #Farming #Agriculture #Growers #Agronomy #Wheat #Barley #Sugarbeet #News #Crop #Pests #Field #Currency

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: - Global grain consumption and currency fluctuations - Spring barley opportunities and advice - Launching a new SDHI fungicide into the market - Brassica agronomy - Agronomy update AMISTAR TOP® and SOLATENOL™ are Registered Trademarks of a Syngenta Group Company. AMISTAR TOP (MAPP 12761) contains azoxystrobin and difenoconazole. A formal application for the approval of SOLATENOL™ has been submitted to HSE-CRD for evaluation. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information including warning phrases and symbols refer to www.syngenta.co.uk.

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: Impact of Brexit on Agriculture, Agronomy Update, Autumn Pests, Autumn OSR Disease. DEFY® and HALLMARK ZEON® are Registered Trademarks of a Syngenta Group Company. DEFY (MAPP 16202) contains prosulfocarb. HALLMARK ZEON (MAPP 12629) contains lambda-cyhalothrin. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information including warning phrases and symbols refer to www.syngenta.co.uk.

Learn how inContact's new contact center feature is allowing contact centers to integrate diverse workflow tasks into a single contact center queue. Mark Colclasure is a sales engineer for inContact and he will walk you through several examples of how company's can get more efficiency from their contact center staff by integrating a multitude of different workflows.

A topical monthly podcast on a number of issues brought to you by Syngenta. This month we cover: Harvest 2016, Commodity Prices, Agronomy Update, Variety Selection, The Voluntary Initiative. DEFY® and HALLMARK ZEON® are Registered Trademarks of a Syngenta Group Company. DEFY (MAPP 16202) contains prosulfocarb. HALLMARK ZEON (MAPP 12629) contains lambda-cyhalothrin. All other brand names used are Trademarks of other manufacturers in which proprietary rights may exist. Use plant protection products safely. Always read the label and product information before use. For further product information including warning phrases and symbols refer to www.syngenta.co.uk.

Saveology.com selected Boomi to integrate inContact and Salesforce.com and to support their overall cloud computing strategy. They chose Boomi AtomSphere due to its ease of integration with Salesforce, the built-in monitoring and error handling tools, and the ability to get up and running quickly via Boomi's JumpStart program. Results include: * Accelerated "lead to cash" cycle and improved activation rates by automating business processes. * Reduced IT development resources by eliminating the need for high salaried .NET developers and extensive ongoing maintenance as Boomi AtomSphere is simple enough for a Salesforce Administrator to set-up and maintain. * Re-allocated IT resources to core competencies by outsourcing integration to Boomi. * Ensured high performance and reliability for large data volumes with Boomi's parallel processing feature.