HeroicStories

Device drivers are behind-the-scenes software that make your hardware work. I'll discuss the right way to update drivers and explain why to avoid driver update services.

Cloud storage is one of the most useful tools around, but it brings two real risks along for the ride.

When your computer goes to the shop, can you trust a stranger with your personal files? I'll share how to keep your data safe before handing your machine over, and what your options are when it's too late.

Your router's default password might as well be no password at all. Changing it is an important step you can take to secure your home network. I'll show you how to find your router's settings and lock it down with a strong password.

A new AI just found thousands of security vulnerabilities in nearly every major operating system, and its maker decided the world wasn't ready for it. What does that mean for you?

Losing a computer to theft or loss isn't just an inconvenience. Your personal data could end up in the wrong hands. I'll describe what steps to take now so that if your device disappears, your data stays safe and your recovery is quick.

Technology never stops changing, and your attitude affects how well technology works for you. I'll discus why accepting and even welcoming change might be the most useful tech skill you can develop.

Can hackers really get to everything, including your external hard drive? I'll cover what malware can do and what you need to do before it happens to you.

Hitting "delete" on your browser history or emails doesn't mean they're gone for good. I'll cover what actually happens when you delete things, and what it really takes to make them disappear.

A security researcher just showed that bypassing BitLocker on Windows 11 takes little more than a USB stick and a reboot. I'll discuss what we know, who needs to worry, what the risks are for most people, and what you can do about it right now.

You're backing up regularly. Yay! But when you try to restore an image backup to a brand new PC, it doesn't go as planned. Image backups are good for many things, but not that.

Want to report spam to the ISP it came from? These days, spam comes from massive networks of hacked computers, not a single traceable server. I'll explain why reporting spam to what you think is the source of that spam is mostly a waste of time.

Cloud backup sounds good until you realize that most options only cover part of your data, and some aren't real backups at all. What works is a layered strategy that combines local image backups with cloud sync to keep your files safe no matter what happens.

Your team shares one account, but two-factor authentication keeps locking everyone out. There are real solutions to this problem, and they don't sacrifice security. I'll show you how to set up shared two-factor authentication so everyone can get in.

Tech support always says the same thing: "Have you tried rebooting?" It sounds lazy (and perhaps crazy), but there's a reason it works so often.

Think the most important skill in tech is coding? Nope. Whether you're asking for help online, applying for a job, or using AI, writing and speaking English well matters more than you'd expect. I'll explain why it might be the most valuable skill of all.

Typing the same email address dozens of times a day gets old fast. AutoHotkey is a free program that lets short key combos do your typing for you. I'll show you how I use it every day to make a few keystrokes replace long blocks of text.

Need to change your boot order or check a startup setting? You'll need to get in to UEFI first. There are three ways to do it, and at least one of them works no matter what situation your computer is in. I'll show you how each one works.

Does splitting your hard drive into two partitions makes your computer faster and backups easier? I'll share my opinion on what partitioning really does and doesn't do, and what works better.

A website you use keeps misbehaving. Clearing cookies might fix it, but you don't want to lose your sign-ins everywhere else. Good news: your browser lets you clear cookies for just one site. I'll show you how.

Your email address changed, but the website where you have an account won't let you update it. Now what?

You've got a password manager and you've done everything right. Then you encounter some website that won't let you paste your password. It's maddening. And here's the kicker: whoever designed it that way actually made the site *less* secure.

Someone's cheating on you, or maybe you just lost access to your own account. Either way, you want to hack in. Before you go looking for help in all the wrong places, let me share the truth about hacking accounts.

Power outages are a different problem than just flipping a switch, and your computer could pay the price.

Before you pull a "Zuck" and slap a sticky note over your camera, it's worth asking whether the threat is actually real.

It's not trying to annoy you, it's an important part of keeping you safe. With an extra step or click, you can easily be the administrator when needed.

Your photos capture moments you can never get back, but one lost phone or crashed hard drive could wipe them out forever. Protecting them is easier than you think. Here's a simple plan to make sure your memories are never just one accident away from gone.

You didn't ask for it, but there it is: email meant for someone else in your inbox. I'll discuss why this happens and what you can do about it.

Losing your phone can lock you out of your accounts if it's your second factor for authentication. Here's how I recovered while traveling, the backup options that saved me, and the steps you can take now so you're never stuck without access.

Passkeys are supposed to make signing in easier and safer, but what happens when it stops working or your device is gone? I'll show you what to do if your passkey fails or is lost and a technique that makes passkeys work everywhere.

Someone hacked your email and you want answers. Who did it? Where are they? Can you track them down? Here's what you should do.

Yes, your computer can get hacked even when it's fully updated. Zero-day attacks exploit vulnerabilities that your antivirus software doesn't yet know exist. I'll explain how these attacks work and what you can do to protect yourself.

Why will your computer sometimes tells you "access denied" when you're the only user? Windows has a system of administrator account types that are easy to misunderstand. I'll describe which type of account you likely have, and what the other options can and can't do.

Ever wonder why your computer shows one IP address, but websites see something totally different? They're both right. I'll describe how your router juggles two addresses behind the scenes and how that protects you every time you go online.

If you're not using a password manager, you're likely compromising your security more than necessary. Here's why using one is safer.

Your computer might be chatting with hundreds of servers right now, including sites you might not expect, without you knowing! I'll show you free tools that let you see what your machine is up to online.

A Google account includes Gmail, YouTube, and much more. If you want to keep those services separate, you'll need separate Google accounts.

Ever wondered if your Wi-Fi card can handle the latest speeds, or why it won't connect in certain places? I'll show you exactly how to check which Wi-Fi protocols your computer supports, and what those cryptic "802.11" labels actually mean.

Think you're too smart to fall for a scam? Think again. Scammers aren't targeting your intelligence; they're targeting your humanity. I'll share the sneaky mind tricks they use every day and help you spot the red flags before it's too late.

It's important to understand the risks of buying a used computer.

Keyboard not working, but you need to type to sign in to Windows? There's a solution for that.

Worried your sleeping computer might get hacked? The short answer is no, but there's a catch. I'll explain what that is and why you're still probably safer than you think with basic security in place.

Technology isn't optional anymore. I'll explain why embracing computer literacy matters more than ever, and how complaining only isolates you further.

Looking to format a USB thumb drive but confused about FAT32, exFAT, and NTFS? I'll break down each file system's strengths and limitations and help you choose the best format based on compatibility needs, file sizes, and which devices you'll use it with.

Deleted an email and think it's gone forever? I'll explain what “delete” really means in webmail and desktop programs, why trash folders and database files can leave messages recoverable, how backups and even court orders can bring them back, and the inconvenient fact that the other person may still have a copy.

Found a website you've never heard of and not sure you should click? I'll show you three fast clues -- domain dates, server location, and site history -- that can help you judge whether a site feels trustworthy or sketchy before you commit.

Cloud storage sounds mysterious, but it's really just your files living on someone else's online computer. Let's look at how synchronization moves your changes between devices, why it can feel like backup, and the big catch: deletes spread everywhere too.

Traveling and suddenly locked out of Outlook.com? I'll explain why Microsoft asks for extra sign-in proof, what “something unusual” really means, and how to set up backup email, phone, or authenticator options before you leave so you can get your code and your account back when it matters most.

Online harassment can happen to anyone, but what can you actually do about it? I'll break down whether it's illegal, how to identify who's behind it, ways to make it stop, and the critical mistakes to avoid so you can protect yourself and your loved ones.

There are common causes, and sometimes simple solutions, for a video that starts and stops as you watch it.

I'll explain the Nirvana Fallacy -- rejecting helpful tools because they aren't perfect -- and show how that thinking can make you less safe.