Podcast appearances and mentions of anthony mclaughlin

Ah yes, the insurance industry. One we all interact with and one that people tend to have a negative perception of. Well, it's actually really quite fascinating how they approach customer experience with so few levers they can pull on. On this episode Head of Direct Marketing and CRM for Swinton Insurance Anthony Mclaughlin joins Clarasys CX specialists Tom Carpenter and Lawrence Alfred in this Customer Experience episode of Never Mind the Pain Points. Listen to gain valuable insight into the world of insurance where a differentiated CX is notoriously difficult to achieve. Discussions include how the insurance market and customer expectations have shifted in recent times including the significant way in which people buy insurance. Also, the guys discuss how Ant used Customer Journey Mapping and Customer Experience Transformation recommendations in his work over the past couple of years. Anthony Mclaughlin has worked in Direct and Digital Marketing for over 15 years in Financial Services and Retail Home Shopping Industries. He is currently the Senior Direct Marketing and CRM Manager at Swinton Insurance. Special thanks to Anthony Mclaughlin and Swinton Insurance for their contribution to this episode. Don't forget to subscribe so you don't miss out when we release new episodes. Let us know your thoughts, ask us questions or let us know what you would like to hear in the comments, on twitter at @NeverMindthePP or by emailing us at podcast@clarasys.com.

Homily of Fr. Anthony McLaughlin, JV, JCD, rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for December 29, 2013, the Feast of the Holy Family of Jesus, Mary and Joseph.

Homily of Fr. Anthony McLaughlin, JV, JCD, rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for December 22, 2013, the Fourth Sunday of Advent.

Homily of Fr. Anthony McLaughlin, rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for November 28, 2013, Thanksgiving Day.

Homily of Fr. Anthony McLaughlin, rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for November 10, 2013, the 32nd Sunday in Ordinary Time.

Homily of Fr. Anthony McLaughlin, JCD, rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for November 3, 2013, the 31st Sunday in Ordinary Time.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for September 29, 2013, the 26th Sunday in Ordinary Time.

Homily of Fr. Anthony McLaughlin, JCD, rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for September 15, 2013, the 24th Sunday in Ordinary Time.

Homily of Fr. Anthony McLaughlin, rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for August 4, 2013, the Eighteenth Sunday in Ordinary Time.

Homily of Fr. Anthony McLaughlin, rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for July 28, 2013, the Seventeenth Sunday in Ordinary Time.

Homily of Fr. Anthony McLaughlin, rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for July 21, 2013, the Sixteenth Sunday in Ordinary Time.

Homily of Fr. Anthony McLaughlin, rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for July 7, 2013, the Fourteenth Sunday in Ordinary Time.

Homily of Fr. Anthony McLaughlin, rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for July 14, 2013, the Fifteenth Sunday in Ordinary Time.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for June 9, 2013, the Tenth Sunday in Ordinary Time.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for June 2, 2013, the Solemnity of the Most Holy Body and Blood of the Lord.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for May 19, 2013, the Solemnity of Pentecost.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for May 12, 2013, the Solemnity of the Ascension of the Lord.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for May 5, 2013, the Sixth Sunday of Easter.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for April 20, 2013, the Fourth Sunday of Easter.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for March 31, 2013, Easter Sunday of the Resurrection of the Lord.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for March 24, 2013, Palm Sunday of the Passion of the Lord.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for March 17, 2013, the Fifth Sunday of Lent.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for March 10, 2013, the Fifth Sunday of Lent.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for March 3, 2013, the Third Sunday of Lent.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for Feb. 24, 2013, the Second Sunday of Lent.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for Feb. 10, 2013, the Fifth Sunday of Ordinary Time.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for Feb. 17, 2013, the First Sunday of Lent.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for Feb. 3, 2013, the Fourth Sunday of Ordinary Time.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for Jan. 20, 2013, the Second Sunday of Ordinary Time.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for Jan. 13, 2013, the Feast of the Baptism of the Lord.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for Jan. 6, 2013, the Solemnity of the Epiphany .

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception Catholic Church in Tyler, Texas, for Dec. 30, 2012, the Feast of the Holy Family of Jesus, Mary, and Joseph.

Homily of Very Rev. Anthony McLaughlin, JCD, JV, rector of the Cathedral of the Immaculate Conception in Tyler, Texas, for Nov. 4, 2012, the 31st Sunday in Ordinary Time. Topics: The Commandments, Voting as a Catholic

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception in Tyler, Texas, for Oct. 22, 2012, the 29th Sunday in Ordinary Time.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception in Tyler, Texas, for Oct. 14, 2012, the 28th Sunday in Ordinary Time. Fr. McLaughlin discusses the 50th Anniversary of the Second Vatican Council.

Homily of Fr. Anthony McLaughlin, JCD, Rector of the Cathedral of the Immaculate Conception in Tyler, Texas, for Oct. 7, 2012, the 27th Sunday in Ordinary Time.

Homily of Fr. Anthony McLaughlin, Rector of the Cathedral of the Immaculate Conception in Tyler, Texas, for Sept. 16, 2012, the 24th Sunday in Ordinary Time.

Homily of Fr. Anthony McLaughlin, Rector of the Cathedral of the Immaculate Conception in Tyler, Texas, for Sept. 9, 2012, the 23st Sunday in Ordinary Time.

Homily of Very Rev. Anthony McLaughlin, Rector of the Cathedral of the Immaculate Conception in Tyler, Texas, for August 5, 2012, the 18th Sunday in Ordinary Time. Topics: The Eucharist and the 6th Chapter of the Gospel of St. John.

Homily of Very Rev. Anthony McLaughlin, Rector of the Cathedral of the Immaculate Conception in Tyler, Texas, for July 22, 2012, the 16th Sunday in Ordinary Time. Topics: free will, the presence of evil, massacre in Aurora, Colo.

Homily of Very Rev. Anthony McLaughlin, Rector of the Cathedral of the Immaculate Conception in Tyler, Texas, for July 15, 2012, the 15th Sunday in Ordinary Time. Topics: Sacrament of Anointing of the Sick.

Homily of Very Rev. Anthony McLaughlin, Rector of the Cathedral of the Immaculate Conception in Tyler, Texas, for July 8, 2012, the 14th Sunday in Ordinary Time. Topics: Overcoming the crisis of faith in the Church; faith in Jesus means faith in His Church.

Homily of Very Rev. Anthony McLaughlin, Rector of the Cathedral of the Immaculate Conception in Tyler, Texas, for July 1, 2012, the 13th Sunday in Ordinary Time.

On June 21, the Feast of Sts. John Fisher and Thomas More, Fr. Anthony McLaughlin, JCD, offered a Mass to begin the national "Fortnight for Freedom". Fr. McLaughlin speaks the freedom of religion, our first and most cherished value, as well as the freedom of conscience, what it means to be an American, and the lives of Sts. John Fisher and Thomas More.

Homily of Very Rev. Anthony McLaughlin, Rector of the Cathedral of the Immaculate Conception in Tyler, Texas, for June 17, 2012, the 11th Sunday in Ordinary Time. Fr. McLaughlin speaks on the Kingdom of God and how in can be found in the visible Church that Christ established, led by St. Peter and his successors.

Homily of Very Rev. Anthony McLaughlin, Rector of the Cathedral of the Immaculate Conception in Tyler, Texas, for June 3, 2012, the Solemnity of the Most Holy Trinity. Fr. McLaughlin speaks on the nature and mystery of the Holy Trinity.