Podcasts about phone tap

Our own Brooke Fox is very talented, but ACCENTS are not her strong suit. That’s why in today’s Phone Tap we’re putting her dialects to the test.See omnystudio.com/listener for privacy information.

Our own Brooke Fox is very talented, but ACCENTS are not her strong suit. That’s why in today’s Phone Tap we’re putting her dialects to the test.See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim left a personal item behind at her last hotel stay and while she hopes customer service can help her, she’s about to get WAY MORE than she bargained for!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim left a personal item behind at her last hotel stay and while she hopes customer service can help her, she’s about to get WAY MORE than she bargained for!See omnystudio.com/listener for privacy information.

Today you’ll hear maybe the first time that WE got more FRUSTRATED with our Phone Tap victim than he was with us!See omnystudio.com/listener for privacy information.

Today you’ll hear maybe the first time that WE got more FRUSTRATED with our Phone Tap victim than he was with us!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim has a son in day care and recently he’s been coming home EXHAUSTED, so Brooke's calling from the daycare center to tell her the REAL reason her son is so drained every day!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim has a son in day care and recently he’s been coming home EXHAUSTED, so Brooke's calling from the daycare center to tell her the REAL reason her son is so drained every day!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim works at a tire store, and while he just wants to help a customer with their order, he’s about to get an invitation that’s a lot more than he bargained for!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim works at a tire store, and while he just wants to help a customer with their order, he’s about to get an invitation that’s a lot more than he bargained for!See omnystudio.com/listener for privacy information.

Doing more does not scale your business. It stalls it. Diluted focus gets you diluted results, and the owners who grow fastest are usually the ones doing fewer things, not more. In this episode of Service Business Mastery, Tersh Blissett and Josh Crouch sit down with Josh Zolin, CEO of Windy City Equipment Service and author of Blue is the New White, on how one simple shift, a single company wide focus every 90 days, took the guesswork out of hitting his goals. Josh breaks down how he points his entire company, from himself to the parts runner, at one goal each quarter, why focusing on less feels scarier than it should, how your role as the owner keeps changing as you scale, and the leadership habit that quietly runs off your best technicians. If you run a home service business and you are busy all day but not moving the way you want, this conversation is the reset. This episode is brought to you in partnership with Upfrog, one of our show partners. Upfrog turns paid ad spend into booked, sold system replacements instead of wasted leads. Learn more at upfrog.com. CHAPTERS 0:00 – Why Diluted Focus Gets You Diluted Results 2:31 – Meet Josh Zolin: Blue is the New White and Windy City 8:15 – The Identity Shift Every Owner Faces as They Scale 11:49 – The Unteachable Lessons You Have to Learn Yourself 14:40 – Why More Information Is Making Us Learn Slower 17:23 – AI as the Trades' Best Recruiter 20:25 – Navigating Private Equity as a Small Operator 27:12 – The 90 Day Single Focus System That Hits Goals Every Time 29:10 – Focusing on One Thing Without Letting the Rest Fall Apart 32:19 – The In-N-Out Lesson: Do Fewer Things, Better 35:26 – Why Focusing on Less Feels Scary, and How to Lead Through It 38:25 – Four Big Things a Year: Segmenting Focus Across Profit Centers 40:32 – Parkinson's Law: Use Time as a Tool 44:00 – Why 80% Done by Someone Else Is 100% Awesome 46:00 – The Perfectionist Tech Trap and Unspoken Expectations 49:40 – Where to Find Josh: Book, Podcast, and Academy WHAT YOU'LL LEARN - The one shift that lets you hit your quarterly goals every time: a single company wide focus every 90 days - Why doing less feels scarier than doing more, and how to lead your team through it - How your job as the owner keeps changing as you scale, and how to stay valuable - Why more information can make you and your team learn slower, not faster - How small operators actually beat private equity, and why it comes down to culture - The leadership habit that quietly runs off your best technicians - Why 80% done by someone else is 100% awesome, and how perfectionism keeps you small THIS EPISODE IS BROUGHT TO YOU BY UPFROG System replacement leads from paid ads, nurtured and booked into sold jobs before your team arrives: upfrog.com MARKETSTORM An AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/ CALLRAIL CallRail's Voice Assist is a 24/7 AI voice assistant that answers every call, handles customer questions, and books jobs directly onto your calendar, all without you ever having to step away from the current job. Try Voice Assist for free today at voiceassist.com BREEZY Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us: https://bit.ly/4ihjXkx PHONETAP Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo COMPANYCAM Capture work, track job progress, and stay connected from the field to the office with photo documentation and AI tools that keep work moving. Start a free trial at https://companycam.com/ CONNECT WITH OUR HOSTS AND GUEST Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Josh Zolin, Windy City Equipment Service: https://www.linkedin.com/in/joshzolin/ https://joshzolin.com (his book, podcast, and academy are all there) ABOUT SERVICE BUSINESS MASTERY Service Business Mastery helps home service owners run better, more profitable companies. Every week, Tersh Blissett and Josh Crouch break down the operations, technology, and leadership behind growing an HVAC, plumbing, or electrical business, with the operators actually doing the work. More at https://servicebusinessmastery.com/ Want the frameworks from each episode in your inbox? Join the free Service Business Mastery newsletter: [ADD: SBM newsletter link] Subscribe on YouTube and follow us on Spotify and Apple Podcasts so you never miss an episode. If this one helped, share it with an owner who needs it. #ServiceBusinessMastery #HomeServices #Leadership #BusinessScaling #Trades

Today’s Phone Tap victim has been applying to EVERY reality show she can for over 15 years. So, Jeff's calling her to let her know she’s been selected for the next season of Golden Bachelor!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim has been applying to EVERY reality show she can for over 15 years. So, Jeff's calling her to let her know she’s been selected for the next season of Golden Bachelor!See omnystudio.com/listener for privacy information.

Changing your passwords frequently is smart and doesn’t harm anyone, right? WRONG! Your Phone Tap is gonna show you why changing your password is the worst thing you can do!See omnystudio.com/listener for privacy information.

Changing your passwords frequently is smart and doesn’t harm anyone, right? WRONG! Your Phone Tap is gonna show you why changing your password is the worst thing you can do!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim recently renewed his driver’s license but before it’s official we have one more tiny quiz for him to take to seal the deal!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim recently renewed his driver’s license but before it’s official we have one more tiny quiz for him to take to seal the deal!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim is waiting to pick up her family portraits. But unfortunately there’s one BIG problem with them… and it’s HER fault!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim is waiting to pick up her family portraits. But unfortunately there’s one BIG problem with them… and it’s HER fault!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim is looking for parents to come in to talk to her class for career day, and we’ve got the perfect person lined up for her… a career CRIMINAL!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim is looking for parents to come in to talk to her class for career day, and we’ve got the perfect person lined up for her… a career CRIMINAL!See omnystudio.com/listener for privacy information.

Service Scout (14 day free trial): https://getservicescout.com/demo.html This is the toughest year to close a sale in home services since 2008. Equipment costs more than ever, credit is tighter, and the customers calling for a replacement are the hardest ones to sell. The problem usually is not your leads. It is what happens when your technician walks in the door. In this episode of Service Business Mastery, Tersh Blissett and Josh Crouch sit down with Justin Riley, CEO and founder of UpFrog, for a straight read on the 2026 home services market and how the best companies are still closing jobs hand over fist. Justin breaks down why likability now beats price, why repair and maintenance calls are the easier win this year, how to lead with the right financing so a customer with tough credit still says yes, and the new tool he built, Service Scout, that briefs your tech on the home, the buyer, and the strategy in 90 seconds before every call. If close rate is where your money leaks this year, this one is the fix. This episode is brought to you in partnership with Upfrog, one of our show partners. Fitting, since today's guest is Upfrog's founder. Upfrog turns paid ad spend into booked, sold system replacements instead of wasted leads. Learn more at upfrog.com. CHAPTERS 0:00 – Raise Your Close Rate by Listening for 90 Seconds 3:01 – From HVAC Apprentice to Founding UpFrog 7:11 – The State of the 2026 Market: Toughest Since 2008 9:04 – Why Close Rate Is the Number One Problem This Year 11:45 – Why Customers Shop for Who They Like, Not Price 13:00 – Why Repair and Maintenance Calls Are the Easier Win 14:03 – The Average Ticket Meat Zone and the Credit Ceiling 17:01 – How Service Scout Was Born 19:12 – Inside a Service Scout Pre Appointment Intelligence Brief 23:30 – The Results: A 5 to 14% Close Rate Lift 24:12 – Leading With the Right Financing to Win Tough Credit 28:02 – Handling the Data Responsibly 31:27 – The Reporting Most Contractors Have Never Seen 33:11 – The Pricing and the ROI Math 36:53 – AI Should Make Your People Super, Not Replace Them 49:30 – The Number One Reason Close Rates Are Down WHAT YOU'LL LEARN - Why 2026 is the hardest year to close a home services sale since 2008, and where the money is actually leaking - Why likability now beats price, and why the replacement estimate is the hardest call to win - How a 90 second pre appointment brief can lift your close rate 5 to 14% - How to lead with the right financing so a customer with tough credit still says yes - What you can learn about a home before the visit, and how to use it without crossing a line - Why the real IP of a home service business is your people, not your AI stack THIS EPISODE IS BROUGHT TO YOU BY UPFROG System replacement leads from paid ads, nurtured and booked into sold jobs before your team arrives: upfrog.com MARKETSTORM An AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/ CALLRAIL CallRail's Voice Assist is a 24/7 AI voice assistant that answers every call, handles customer questions, and books jobs directly onto your calendar, all without you ever having to step away from the current job. Try Voice Assist for free today at voiceassist.com BREEZY Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us: https://bit.ly/4ihjXkx PHONETAP Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo COMPANYCAM Capture work, track job progress, and stay connected from the field to the office with photo documentation and AI tools that keep work moving. Start a free trial at https://companycam.com/ CONNECT WITH OUR HOSTS AND GUEST Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Justin Riley, CEO and Founder of UpFrog: https://www.linkedin.com/in/justintriley/ UpFrog: https://upfrog.com Service Scout (14 day free trial): https://getservicescout.com/demo.html ABOUT SERVICE BUSINESS MASTERY Service Business Mastery helps home service owners run better, more profitable companies. Every week, Tersh Blissett and Josh Crouch break down the operations, technology, and leadership behind growing an HVAC, plumbing, or electrical business, with the operators actually doing the work. More at https://servicebusinessmastery.com/ Subscribe on YouTube and follow us on Spotify and Apple Podcasts so you never miss an episode. If this one helped, share it with an owner who needs it. #ServiceBusinessMastery #HomeServices #HVAC #HVACSales #CloseRate  

In today's Phone Tap, Jeff tells a guy that a larger-than-life caterpillar infestation is coming right for his area and he'll need to make some drastic arrangements right away!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim just hopped back in the dating pool and we’re going to pull out our full roster of weirdos and creeps to welcome her back!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim just hopped back in the dating pool and we’re going to pull out our full roster of weirdos and creeps to welcome her back!See omnystudio.com/listener for privacy information.

In today’s Phone Tap Jose prank calls the daughter of an elderly woman who has an in-home care provider. Now that the help is on vacation, he's stepping in and wreaking a little bit of havoc!See omnystudio.com/listener for privacy information.

In today’s Phone Tap Jose prank calls the daughter of an elderly woman who has an in-home care provider. Now that the help is on vacation, he's stepping in and wreaking a little bit of havoc!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim had his girlfriend sign him up for an appointment with a naturopathic doctor, and before his first visit we’re calling with a laundry list of do’s and don’ts to see how far we can push him!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim had his girlfriend sign him up for an appointment with a naturopathic doctor, and before his first visit we’re calling with a laundry list of do’s and don’ts to see how far we can push him!See omnystudio.com/listener for privacy information.

Working IT leads to some of the same boring issues coming up over and over again. But in today’s Phone Tap were starting problems that no IT person has ever heard of in their life!See omnystudio.com/listener for privacy information.

Working IT leads to some of the same boring issues coming up over and over again. But in today’s Phone Tap were starting problems that no IT person has ever heard of in their life!See omnystudio.com/listener for privacy information.

Most companies do not last. A huge share of the biggest names in the world vanish within a few decades. The Smith & Oby Company has been running since 1898. In this episode of Service Business Mastery, Tersh Blissett and Josh Crouch sit down with Jake Wattenbarger, president of Smith & Oby, a Cleveland mechanical contractor that has stayed relevant for 125 years by reading the market before it forces the issue, and by building systems and a culture that outlast any one person. Jake spent nearly a decade as an Army logistics officer before the trades, and it shows. He gets into why you never cross the finish line, how to build a business you can hand down instead of sell off, why you do not have to sell to make real money, and how culture and a talent pipeline keep a union shop winning the big jobs. If you want to build a trades business that lasts for generations, not just one you flip, this is the blueprint. This episode is brought to you in partnership with Upfrog, one of our show partners. Upfrog turns paid ad spend into booked, sold system replacements instead of wasted leads. Learn more at upfrog.com. CHAPTERS 0:00 – Why You Never Cross the Finish Line 2:33 – From Combat Engineer to Mechanical Contractor 4:19 – Logistics Before Tactics: Structure and Accountability 8:28 – Advice for Anyone Starting Their Own Business 11:04 – Still Standing Since 1898: A 125 Year Old Contractor 12:47 – You Don't Have to Sell Your Business to Make Money 14:05 – The 40 Year Employees Behind a Lasting Company 15:15 – Recruiting Into the Commercial Trades and the Union Hall 18:06 – Building a Talent Pipeline When the Hall Can't Keep Up 18:51 – What Union Labor Really Costs, and Why It's Worth It 22:20 – Competing on Best Value, Not Lowest Bid 26:22 – Building Culture Inside a Union Shop 29:44 – Empowering Field Leaders Who Still Turn Wrenches 34:46 – Adapt or Become Polaroid: Reading the Market Early 35:26 – Staying Ahead With VDC and Investing in the Shop 46:01 – Where to Find Jake WHAT YOU'LL LEARN - Why the best businesses never cross the finish line, and how to read the market before it pushes you out - How to build a trades business you can hand down, instead of one built only to sell - Why you do not have to sell your company to make serious money - The Army logistics mindset that runs a business: structure before action, logistics before tactics - How to build a talent pipeline when the union hall cannot fill your jobs fast enough - What union labor really costs, and why best value beats lowest bid - How to build culture in a union shop, where there is no PTO by default - How investing in your shop and technology turns into margin, not just cost THIS EPISODE IS BROUGHT TO YOU BY UPFROG System replacement leads from paid ads, nurtured and booked into sold jobs before your team arrives: upfrog.com MARKETSTORM An AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/ CALLRAIL CallRail assigns a unique tracking number to each marketing effort, so you know which channels bring your best leads. Try it free at https://callrail.com/sbmpod. BREEZY Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us PHONETAP Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo COMPANYCAM Capture work, track job progress, and stay connected from the field to the office with photo documentation and AI tools that keep work moving. Start a free trial at https://companycam.com/ CONNECT WITH OUR HOSTS AND GUEST Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Jake Wattenbarger, The Smith & Oby Company: https://www.linkedin.com/in/jakewattenbarger/ | https://smithandoby.com ABOUT SERVICE BUSINESS MASTERY Service Business Mastery helps home service owners run better, more profitable companies. Every week, Tersh Blissett and Josh Crouch break down the operations, technology, and leadership behind growing an HVAC, plumbing, or electrical business, with the operators actually doing the work. More at https://servicebusinessmastery.com/ Want the frameworks from each episode in your inbox? Join the free Service Business Mastery newsletter: [newsletter link] Subscribe on YouTube and follow us on Spotify and Apple Podcasts so you never miss an episode. If this one helped, share it with an owner who needs it. #ServiceBusinessMastery #Trades #FamilyBusiness #MechanicalContractor #SkilledTrades

You never know what you’re gonna get with a new neighbor. Today’s Phone Tap victim is getting “JAMIE BUTTON” who you’ll just have to hear to believe!See omnystudio.com/listener for privacy information.

You never know what you’re gonna get with a new neighbor. Today’s Phone Tap victim is getting “JAMIE BUTTON” who you’ll just have to hear to believe!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim is just trying to upgrade her hotel room on her anniversary trip, and Jeff is happy to help her. Just as long as he doesn't get distracted by anything…See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim is just trying to upgrade her hotel room on her anniversary trip, and Jeff is happy to help her. Just as long as he doesn't get distracted by anything…See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim listed a room for rent online so we’re using every Phone Tap character in our collective bag to put his patience to the ultimate test!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim listed a room for rent online so we’re using every Phone Tap character in our collective bag to put his patience to the ultimate test!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim was set up by her friends, and although she’s been single for a long time, we have a romantic opportunity for her that she CAN’T PASS UP!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim was set up by her friends, and although she’s been single for a long time, we have a romantic opportunity for her that she CAN’T PASS UP!See omnystudio.com/listener for privacy information.

One of our listeners set up her boyfriend to be pranked by us and in today’s Phone Tap we’re taking credit for gifting her those new earrings he’s been so curious about recently!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim is a mechanic at an auto body shop, and Brooke's calling from corporate to institute some new, gentler rules about how he’s allowed to talk to customers going forward!See omnystudio.com/listener for privacy information.

One of our listeners set up her boyfriend to be pranked by us and in today’s Phone Tap we’re taking credit for gifting her those new earrings he’s been so curious about recently!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim is a mechanic at an auto body shop, and Brooke's calling from corporate to institute some new, gentler rules about how he’s allowed to talk to customers going forward!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim has a job interview lined up, but we’re calling early to see how badly we can fluster her before her big moment!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim has a job interview lined up, but we’re calling early to see how badly we can fluster her before her big moment!See omnystudio.com/listener for privacy information.

Are you nice to customer service reps on the phone or rude? Today’s Phone Tap victim forgot to say “goodbye” after her last customer service call so we’re calling to get what we deserve!See omnystudio.com/listener for privacy information.

Are you nice to customer service reps on the phone or rude? Today’s Phone Tap victim forgot to say “goodbye” after her last customer service call so we’re calling to get what we deserve!See omnystudio.com/listener for privacy information.

Today Brooke's pranking a mother, and calling as a substitute teacher who has a few aggressive suggestions for how her child’s name should actually be pronounced!See omnystudio.com/listener for privacy information.

Today’s Phone Tap Victim goes to the same buffet restaurant every Sunday morning with his family, so today Jose's calling to BAN him for life for some EGREGIOUS line-cutting behavior!See omnystudio.com/listener for privacy information.