Podcasts about service business

Touch the same piece of information more than twice – fix the workflow. That's the kind of CFO-meets-COO thinking we get into in this episode of The Handbook, where Harv sits down with Lindsey Head to connect the dots between finance, ops, tech, and people – and what really changes when you standardise how the business runs. Lindsey helped scale a PR agency from 5 to 125 people and $750k to $25m in revenue, leading finance, ops, HR, tech, legal and M&A along the way – so she's seen where the cracks form, and how to close them.Here's what we dive into:• The case for “non-billable” hires early – why dedicated new-business and ops roles pay for themselves, and a simple admin-as-%-of-revenue rule of thumb (aim for ~7–8%).• Systems thinking > shiny tools – map the ideal information flow first, then pick tech to automate it. If you're touching the same data repeatedly, the process is broken.• Change management that actually works – phase rollouts, involve users early, test, train, and measure adoption before you “go live.”• Multi-entity without the migraines – standardise what you can across entities, respect local nuance (currency, tax, PTO), and use partners/EORs when expanding fast.• Run the business by the numbers – utilisation, gross margin by client, and labour % tell the truth; AI can accelerate FP&A and reporting, but you still sanity-check the outputs.If you're feeling buried under tools, processes, and hiring questions, Lindsey's final nudge is simple: pause, map “how it's going” vs “how it should go,” and focus this quarter on the single change that unlocks the most leverage.Additional Resources: 

Send us a textRunning a pool service business can be demanding, but I've learned firsthand that burnout doesn't have to be part of the journey. In this episode, I share practical strategies I use to keep energy, focus, and motivation high—so the business runs smoothly without running me down. From balancing workload to protecting personal time, this is all about staying sharp and sustainable in the long game.Support the Pool Guy Podcast Show Sponsors! HASA https://bit.ly/HASAThe Bottom Feeder. Save $100 with Code: DVB100https://bit.ly/THEBOTTOMFEEDERTry Skimmer FREE for 30 days:https://getskimmer.com/poolguy Get UPA Liability Insurance $64 a month! https://forms.gle/F9YoTWNQ8WnvT4QBAPool Guy Coaching: https://bit.ly/40wFE6y Thanks for listening, and I hope you find the Podcast helpful! For other free resources to further help you:Visit my Website: https://www.swimmingpoollearning.comWatch on YouTube: https://www.youtube.com/@SPLPodcast Site: https://the-pool-guy-podcast-show.onpodium.com/ UPA General Liability Insurance Application: https://forms.gle/F9YoTWNQ8WnvT4QBA Pool Guy Coaching Group Join an exclusive network of Pool Service Technicians to access the industry's leading commercial general liability insurance program. Protect your business. Premium is $64 per month per member (additional $40 for employees and ICs) $59 per month for Pool Guy coaching Members - join here! https://www.patreon.com/poolguycoaching Limits are $1,000,000 in occurrence and $2,000,000 in the aggregate - Per member limits [ $1,000,000 per occurrence and $4,000,000 aggregate available for $75 per month ] $50,000 in HazMat Coverage - clean up on-site or over-the-road Acid Wash Coverage - Full Limits

Send us a textWhy do most service businesses never hit $100K, let alone a million and beyond? McKinsey research reveals it's not talent or passion—it's the lack of documented and working systems. Discover the three critical systems every service business needs to scale successfully.What You'll LearnThe 3 critical systems every service business must have to reach $100K+Why system alignment with your brand and values mattersReal results clients achieve when systems are implemented properlyThe 3 Critical Systems for Service Businesses1. Client Acquisition System2. Service Delivery System3. Client Retention SystemAll must align with your brand, competitive advantage, and valuesKey Insight

Join us in Clean Biz Network! https://www.cleanbiznetwork.app/Join this channel to get access to perks:   / @ajsimmonsonline  Schedule a 1 on 1 Consultation: https://calendly.com/ajsimmonsGet TubeBuddy to grow your YouTube channel! https://www.tubebuddy.com/pricing?a=a...Follow: @AjSimmonsOnline on Instagram   / ajsimmonsonline  Need Business Insurance? Click this link https://nextinsurance.sjv.io/Ea23K9Thank you for watching, subscribing, liking, sharing, and commenting!!!!

Home Service Business Coach helps busy home service business owners get off the truck and build a business that supports their ideal lifestyle. Through simple, proven systems, we help owners regain control of their time, increase their income, and create more freedom in their lives. Book a CallJoin The Accelerator™Get Your Personalized $1M Scaling RoadmapFollow HSBC Social's:Facebook | Instagram | YouTube | HSBC Accelerator | Jobber | Home Service Business Coach Email: info@homeservicebusinesscoach.com

What's holding you back from scaling your service business? In this episode of the OWNR OPS Podcast, Austin Gray interviews Steven Nash—private equity operator and partner to dozens of HVAC businesses. Steven shares how he helps business owners go from $800K to $100M+ by solving one bottleneck at a time.You'll learn:Why small businesses stay small—and how to break throughHow to calculate your exact growth targets using simple mathThe difference between working on vs. in your businessHow systems, SOPs, and hiring checklists unlock freedomWhat founders need to understand about finance and cash flowThe visionary vs. executor framework: when to pick your laneIf you're a service-based business owner ready to scale with intention and accountability, this is the episode you've been waiting for.

If AI can do more and more—how do you stay in command of your voice, your content, and your values? In Part 2 of my conversation with Joe Lépine, we shift from mindset and ethics to trust and real-world application. We dive into the how of working with AI as a creative partner, sharing tools, workflows, and real examples of using AI in content creation, programme design, and daily business tasks. We also explore one of the most important (and overlooked) aspects of AI resilience: how to preserve your unique voice, brand, and integrity in the process.  From training your own AI on past work to borrowing inspiration from others without losing your originality, this is a practical and thought-provoking look at human-AI collaboration done right.  Topics covered: How Joe uses AI to script, test, and enhance his content Creative prompting and voice-driven refinement  Priming AI with your brand style and past work  Borrowing from others vs. training your own clone Trust-building through personalised, human connection Why human editors, coaches, and collaborators still matter The one mindset shift every business owner needs now. Whether you're just getting started or ready to go deeper, this episode will help you work smarter, with clarity, creativity, and control. AI Resilient international bestseller book by Joachim Lépine is available on Amazon. Episode shownotes for earlier episodes and further support: https://jayallyson.com/podcast/creative-collaboration-with-ai/.

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Joseph Lambert was just 17 when a single four-hour junk removal job netted him $1,600 in cash. While his friends were focused on college applications, Joseph saw a different path—a simpler, more scalable business model that others overlooked. That one job was the spark that ignited a multi-million dollar enterprise, growing into a $1 million-a-month operation before he was old enough to legally drink.In this episode, Joseph sits down with Ryan Atkinson to pull back the curtain on his rapid success. He reveals the exact marketing strategies and sales tactics he used to get his first customers and generate thousands of five-star reviews. You'll learn his non-negotiable hiring rules for building a trustworthy team, the secrets to creating an unforgettable customer experience that fuels repeat business, and the critical financial lesson he learned about the difference between revenue for vanity and profit for sanity.If you're looking to start a home service business or scale your current operation, this interview is a masterclass in smart business growth. Joseph provides a practical blueprint on P&L management, leadership, and turning a simple, "unsexy" idea into a highly profitable empire. Tune in to discover the actionable advice you need to build your own successful business from the ground up!Takeaways:- The most important part of any service job is creating an exceptional customer experience that turns one client into five referrals through word-of-mouth.- Make getting customer reviews a non-negotiable process by incentivizing your team with bonuses and monthly competitions; this is crucial for building social proof and trust.- When starting out, build your marketing funnel from the bottom up, focusing first on high-intent channels like Google Ads before scaling to broader branding efforts.- Your hiring standard should be simple: never hire someone you wouldn't feel comfortable sending to your mother's house. It's better to be understaffed than to compromise on quality.- Prioritize profitability over revenue. "Top line is for vanity, bottom line is for sanity." Master your P&L management to ensure smart, sustainable growth.- Track the KPIs you can control on a daily basis, such as labor and fuel costs. Give your team access to simplified financial reports to get their buy-in on hitting profit targets.- For early business growth, leverage free marketing tactics relentlessly. Use your personal network, knock on doors, and be creative to acquire your first customers without a large budget.- Find a mentor who is at least 20 years older than you. Their wisdom and experience are invaluable for avoiding common entrepreneurial mistakes.- In the first few years of your business, pay yourself as little as possible and reinvest heavily—as much as 20-30% of revenue—back into marketing to accelerate growth.- True fulfillment in entrepreneurship comes from a "bigger why" than just money, such as investing in your team and caring for customers. The dollars will follow if you do those things well.Tags: Business Growth, Service & Consulting, Business Scaling, Hiring, Google Ads Resources:Start Your Business Today: https://links.upflip.com/45JBr1e Connect with Joseph: https://www.linkedin.com/in/josephcohenlambert/

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Join us in Clean Biz Network! https://www.cleanbiznetwork.app/Get leads! Visit https://cleanbizleads.com/ Join this channel to get access to perks:   / @ajsimmonsonline  Schedule a 1 on 1 Consultation: https://calendly.com/ajsimmonsGet TubeBuddy to grow your YouTube channel! https://www.tubebuddy.com/pricing?a=a...Follow: @AjSimmonsOnline on Instagram   / ajsimmonsonline  Need Business Insurance? Click this link https://nextinsurance.sjv.io/Ea23K9Thank you for watching, subscribing, liking, sharing, and commenting!!!!

Ops Quickies – snackable episodes on tech, tools, and systems.

In this thought-provoking episode, Ryan tackles one of the most overlooked transitions in the home service world: moving from the field to the office. After receiving a powerful listener question—"What should I do now that I'm finally working on my business instead of in it?"—Ryan unpacks the journey that many business owners face but few talk about.Drawing from his own path, including his infamous 10-hour first install and his management background, Ryan walks through what it takes to zoom out and lead your business strategically. He dives into setting a vision, building systems, investing in branding, and creating culture that extends beyond your company walls. You'll hear why leadership development is non-negotiable if you want to scale and what “CEO Day” looks like when done right.This episode doesn't shy away from hard truths—like how ego keeps you feeling “needed” but stuck, or how taking out the trash may be costing your business more than you realize. Ryan introduces the “bucket value” analogy to help business owners prioritize their time and delegate low-value tasks. He also shares real-life advice from HVAC legend Matthew Holtkamp, including how to ask, “Can someone else do this?” before taking action.Ryan breaks down why working ON the business means installing systems, not just garage doors, and how to avoid falling back into old habits by setting triggers and KPIs that expose where you're slipping. He also covers the guilt many business owners feel when stepping back—and why it's time to stop apologizing for being a leader.The episode ends with a clear call to invest in your personal and business growth through coaching, masterminds, CRMs, automations, and smarter communication tools. Ryan even teases a new all-in-one messaging platform that could reshape how contractors manage customer interaction across channels.If you're ready to stop wearing every hat and start leading with clarity, this is the episode that'll nudge you forward. Whether you're doing $200K or $20M, the challenges are the same—and the answers start here.Fort Lauderdale Intensive – 2 Seats Left! Join Ryan and the team for a 3-day business growth retreat: Luxury stay, private chef, whiteboard strategy sessions, and life-changing clarity. → garagedooru.com/intensiveFind Ryan at:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://garagedooru.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://aaronoverheaddoors.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://markinuity.com/⁠Check out our sponsors!Sommer USA - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://sommer-usa.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Surewinder - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://surewinder.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Stealth Hardware - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://quietmydoor.com/⁠

Home Service Business Coach helps busy home service business owners get off the truck and build a business that supports their ideal lifestyle. Through simple, proven systems, we help owners regain control of their time, increase their income, and create more freedom in their lives. Book a CallJoin The Accelerator™Get Your Personalized $1M Scaling RoadmapFollow HSBC Social's:Facebook | Instagram | YouTube | HSBC Accelerator | Jobber | Home Service Business Coach Email: info@homeservicebusinesscoach.com

From running an HVAC business with her husband to becoming the Principal Industry Advisor at ServiceTitan, Angie Snow shares proven ways to recruit new talent, boost online reviews, retain employees with creative scheduling, and leverage technology like AI. Get tactical advice on building a winning team culture, overcoming trade industry stigmas, and hear why home service careers are more in demand—and rewarding—than ever. More about the episode Theme Music by Ali Schwartz and Meserole Sound

New series alert: Ops Quickies — snackable episodes on tech, tools, and systems.

This is part 2 of Evelyn and Dan Travernier's interview with AJ Simmons where they share how they built a multi-million dollar cleaning business!Join us in Clean Biz Network! https://www.cleanbiznetwork.app/Join this channel to get access to perks:   / @ajsimmonsonline  Schedule a 1 on 1 Consultation: https://calendly.com/ajsimmonsLet my lead generation company to set bid appointments for you! Click here https://www.cleanbizleads.comFollow: @AjSimmonsOnline on Instagram   / ajsimmonsonline  Need Business Insurance? Click this link https://nextinsurance.sjv.io/Ea23K9Need Business Credit? Apply at this linkhttps://americanexpress.com/en-us/ref...Thank you for watching, subscribing, liking, sharing, and commenting!!!!Explore the podcast132 episodesThe Clean Biz Network PodcastAJ SIMMONS

Your ops might be ticking along just fine.But what if your founder got sick tomorrow? What if your top client left? What if you had to make a big decision with zero visibility on the numbers?You might not be planning to sell your agency – but you should run it like you are.Because when you adopt that mindset, you zoom out. You stop firefighting. You start building a business that runs without you.This week on The Handbook, Harv sits down with Sam Wood – fractional COO and founder of consultancy Ottesu – to talk about how agencies and consultancies can apply board-level thinking without needing to set up an actual board.Because a business that's sale-ready is a business that's well run.In this episode, Sam breaks down the five areas every agency should be reviewing regularly – whether you're building to exit or just want better control of the ship.Here's what we get into:Why applying board-level thinking doesn't mean setting up a boardroom – and how to startHow to define and operationalize strategy (it's not just a slide in onboarding)Why culture starts with leadership behavior (not beers and pizza)How to build capability and resilience so your business doesn't depend on heroicsHow to reduce risk and spot gaps in capability before they break youThe one performance metric every service business should be tracking if they want to be profitableWhether you're an ops lead or MD, this one's packed with practical ways to futureproof your agency.Additional Resources:Follow Sam Wood on LinkedIn: https://www.linkedin.com/in/sam-wood-gaicd-9023a54a/ Check out Ottesu's website: https://ottesu.com.au/ Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.

Buying a small business? In this episode of Jackquisitions, we follow Chris Barr's journey to acquiring a pressure washing company using smart financing—combining cash, earnouts, and trusted advisors. From submitting the LOI to executing deep-dive due diligence, Chris shares what it really takes to close a successful acquisition.You'll learn how to build the right team, evaluate financials and legal risks, and structure a deal that fits your vision. Whether you're just exploring acquisitions or in the weeds of a deal, this episode offers an insider's look at getting a service business acquisition across the finish line.⚡ What you'll learnWhat Chris looked for in an ideal pressure washing business—and how he sourced itThe creative structure behind his LOI and financing approachWhy specialization matters: How Chris leveraged his real estate pros for M&A successThe step-by-step due diligence checklist across financial, legal, and operational domainsHow to avoid major pitfalls in banking and legal negotiationsThe must-have advisors you need on speed dial when buying a businessHow to evaluate seller-provided info and spot red flags before it's too lateIf you're buying a local service business or scaling your portfolio, this episode gives you a framework to approach acquisitions confidently—with the right strategy and team in place.

A lot of contractors are great at their trade but end up stuck when it comes to pricing their work in a way that reflects its real value. The old way of quoting jobs—flat fees or guessing what the customer will accept—just doesn't cut it anymore. Too often, it means walking away from jobs with less money than you should've earned, even when you did everything right. A smarter pricing system doesn't just help with the numbers—it changes how customers see the value of what you're offering. And when that clicks, the whole business starts to feel less like a hustle and more like it's finally working for you. Danielle Putnam is the president of The New Flat Rate, a company revolutionizing pricing for home service contractors through menu-based systems. Coming from a multigenerational background in HVAC and plumbing, Danielle knows the industry inside and out. Today, she emphasizes how offering tiered pricing options empowers technicians to close higher-value jobs, improve customer satisfaction, and boost earnings—without feeling like salespeople. She also addresses common pushbacks to adopting new pricing models and how a strategic pricing reset can drive long-term business growth and technician confidence. Stay tuned! Resources: The New Flat Rate's AC & Heat Pump Maintenance Checklist! [Done-For-You] Flat Rate Pricing for Contractors Follow The New Flat Rate on Facebook Connect with Danielle Putnam on LinkedIn

Up to 91% of homeowners check online reviews before hiring, and they want to see 20+ reviews. Google Business Profile, directory listings, and customer reviews create a powerful visibility strategy that generates quality leads 24/7. Learn more at https://njlocalinfo.com/plumbing-heating-hvac NJLocalInfo.com City: Union City Address: PO Box 769 Website: https://njlocalinfo.com

What happens when you go from selling physical products to selling your own expertise? In this episode of Built by Business, Andy Isom breaks down the lessons he learned building a service-based business after growing successful Amazon brands. From managing clients to selling outcomes and building repeatable systems, this episode is packed with insights for entrepreneurs expanding beyond FBA.   If you're thinking about starting an agency, consulting, or coaching business alongside e-commerce, this episode is your roadmap.   Need help growing your Amazon brand?   Request your Free Amazon Brand Audit at www.weavos.io

Have a question for Darrell? Text the show here.Want to turn AI and digital disruption into your competitive advantage as a service-based business? Join the MindShift Inner Circle.Want help to market, grow, and scale your business? Schedule a free strategy session.In this episode, I break down why your lead generation strategy might be quietly failing, and what to do about it before it gets worse. After analyzing performance data across dozens of campaigns, it's clear that traditional tactics like PDFs, webinars, and gated checklists aren't converting like they used to. I share how AI is reshaping the buyer's journey and the simple shifts we're making inside our agency and with our clients to stay ahead. If your lead gen is slowing down and you're not sure why, this episode will connect the dots. No fluff, just what's working right now. Revolutionize your marketing with AI in a community of established founders and CEOs. Join the MindShift Inner Circle today and stay ahead of the curve! If you enjoyed this episode, please consider leaving us a rating and review on Apple Podcasts or Spotify. Your feedback helps us more than you know.

Joe Tomarchio Jr. is a Managing Director at FOCUS Investment Banking, where he specializes in helping auto service businesses scale and prepare for acquisition. Before joining FOCUS, Joe co-founded and scaled a 26-location tire and auto service chain, generating over $50M in revenue before selling it to Monro. With over 65 major acquisitions under his belt, he is one of the most seasoned professionals in the industry. Joe now consults for private equity firms and dealers seeking exponential growth or strategic exits. In this episode… Auto service businesses often undervalue their labor, hurting both profitability and employee retention. Many operators struggle with hiring because they don't charge enough to offer competitive wages or create appealing work environments. How can owners realign their pricing and culture to build a more sustainable and attractive operation? According to Joe Tomarchio Jr., who leads strategic growth initiatives for FOCUS Investment Banking, the key lies in charging what you're worth and investing that revenue back into your team. By adjusting labor rates and responding rapidly to cost increases, Joe helped transform underperforming stores into profitable ones. His four-pillar hiring approach focused on attitude, enthusiasm, work ethic, and moral compass fosters loyalty, high standards, and accountability. On this episode of Gain Traction, Mike Edge welcomes Joe for a discussion about strategic pricing, acquisitions, and creating a workplace where technicians and staff want to stay. Joe shares his leadership principles, anecdotes from his time at Monro, and actionable advice for shop owners looking to grow, sell, or simply survive in today's competitive market. Here's a glimpse of what you'll learn:  [02:04] The journey from one store in Baltimore to a $50M tire and auto service empire [06:22] Why Joe Tomarchio Jr. focused solely on acquisitions for the last 8 years at Monro [08:05] The link between low labor rates and hiring challenges in auto shops [09:15] Why paying employees well is essential for customer satisfaction and retention [15:06] Joe's customer service philosophy: empower frontline staff with $500 autonomy [16:50] Why allowing employees to make mistakes is crucial for growth [18:01] The four pillars Joe used for hiring: enthusiasm, attitude, work ethic, and moral compass [29:26] Joe's current work at FOCUS Investment Banking helping dealers grow or exit Resources mentioned in this episode: Joe Tomarchio Jr. on LinkedIn FOCUS Investment Banking  Richard Balan on LinkedIn Raven Truck Accessories Robert Gross obituary  Mike Edge on LinkedIn Tread Partners Quotable Moments:  “If you can't charge enough, you can't pay enough — and then you can't retain the right people.” “Pay more, but demand more. I strive for perfection and settle for excellence.” “To beat me, you have to eat me. If I haven't won, the war isn't over.” “You pay peanuts, you get monkeys — and monkeys don't deliver superior service.” “I know the top 10% and the bottom 10% of my team. Guess which one you don't want to be?” Action Steps:  Raise your labor rates now: Don't wait for inventory to turn — adjust pricing as soon as costs increase. Invest in your team: Pay above market rate to attract and retain top technicians and managers. Screen for character, not just skill: Use the four pillars — attitude, enthusiasm, work ethic, and moral compass — as your hiring filter. Empower store managers: Give them financial autonomy to resolve customer issues quickly and effectively. Lead from the field: Spend time in your stores to connect with employees and understand operational challenges firsthand. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Home Service Business Coach helps busy home service business owners get off the truck and build a business that supports their ideal lifestyle. Through simple, proven systems, we help owners regain control of their time, increase their income, and create more freedom in their lives. Work With Me: https://blueprint.homeservicebusinesscoach.com/Scaling Roadmap: https://homeservicebusinesscoach.com/scaleFollow HSBC Social's:Facebook | Instagram | YouTube | HSBC Accelerator | Jobber | Home Service Business Coach Email: info@homeservicebusinesscoach.com

Today on the podcast, I'm chatting with Kerry Tottingham, co-founder of the social enterprise A Brilliant Thing. Kerry runs A Brilliant Thing with her sisters, focusing on ‘Healing Centred Design' – a fascinating framework they've developed that blends systemic approaches, creative coaching, and trauma-informed practice to help people and organisations create positive change. Despite this being a relatively abstract concept I thought I'd struggle to understand, Kerry explained the concept beautifully and I know you'll enjoy the chat as much as I did! Kerry shares her journey and insights into how Healing Centred Design principles, and even complementary physical products, can benefit individuals and communities.   Key Takeaways Healing Centred Design: It's about blending systemic thinking, creative coaching, and trauma-informed practice, shifting the focus from trauma to healing, and equipping people with design tools to create better systems and adapt to change. Adding Products to Services: Creating a physical product (like coaching cards) can solve internal needs (collecting resources), enhance the client experience (changing the environment, offering tangible tools), and act as an invitation into your world and methodology. Product Strategy: You don't need a full product business. Products can be used strategically within a service business for launches, as bonuses, or exclusive offers, without necessarily requiring constant sales and shipping if that doesn't suit your model. Diversification & Innovation: Offering both services and products, or diversifying income streams and experiences in general, can lead to cross-pollination of ideas, innovation ('Collide and Align' principle), and resilience. It allows you to meet people where they are, offering different levels of engagement and investment. The Power of Safety & Collaboration: Building strong, trusting relationships, whether with co-founders (like Kerry and her sisters) or collaborators, creates the necessary safety for creativity, risk-taking, and navigating challenges.   Episode Highlights 02:41: The concept of Healing Centred Design. 08:49: The Brilliant Box coaching cards. 12:10: How the idea for the physical product emerged from an internal need. 18:16: Considering how different types of products (bite-size cards vs. in-depth book) cater to different needs and learning styles. 20:55: The 'Collide and Align' principle – intentionally seeking diverse ideas for innovation.   About the Guest Kerry Tottingham is a co-founder of A Brilliant Thing, a social enterprise she runs with her sisters, Tess and Faye. They focus on teaching and implementing Healing Centred Design. Website: brilliantthings.co.uk Instagram: https://www.instagram.com/abrilliantthing/ Podcast: Healing Centred Transformation Resources: https://www.brilliantthing.co.uk/the-brilliant-box   Mentioned in the Episode Ideas Fest: Event where they launched the Brilliant Box. Hannah's Calendar: https://www.hicommunications.co.uk/product-page/2025calendar Sweet Pea Sensory: Maker providing Play-Doh for Kerry's book launch   End Credits I would love to hear what you think of this episode, so please do let me know on Instagram where I'm @‌lizmmosley or @‌buildingyourbrandpodcast and I hope you enjoy the episode! This episode was written and recorded by me and produced by Lucy Lucraft (http://lucylucraft.co.uk) If you enjoyed this episode please leave a 5* rating and review!

Is your business growing, but it still feels messy?This solo episode from Harv looks back at one year of The Handbook podcast, and it's a big one. Harv recaps what he's learned from a year of speaking with ops leaders across the agency world. He packages it all into one whirlwind tour of the five core pillars of operational maturity: people, process, tools, data, and growth.If you've missed a few episodes (or want a cheat code to benchmark your agency's ops maturity), this is your starting point. Or your reset.Here's what Harv dives into:Why operational maturity, not creativity or client relationships, is the biggest differentiator for scaleWhat smart people practices actually look like, from efficient and effective hiring to career path frameworksHow to build a sales engine that doesn't rely on panicked effort or founder charismaWhy a tech stack is only as good as the strategy underneath itWhat it really means to be data-driven, beyond just dashboardsAnd what common agency growth mistakes still trip up even the most ambitious teamsPlus, you'll hear key takeaways from guests like Manish Kapur, Karl Sakas, Preston Chandler, Jenny Plant, and many more.Additional Resources:Harv's webinar on documentation & best practice here: https://youtu.be/RroxOVlSwIk Learnings and tools from Freia Muehlenbein's 'how to pitch' episode: https://www.scoro.com/blog/how-to-pitch-a-client/ Follow Harv on LinkedIn: https://linkedin.com/in/harvnagraStay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter: https://www.scoro.com/podcast/#handbook This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.

Are you struggling to build momentum on LinkedIn despite posting consistently? In this episode, we tackle the three most common questions we hear from coaches, consultants, and service professionals about using LinkedIn to grow their business.After working with hundreds of service-based entrepreneurs, we've noticed the same concerns keep surfacing in discovery calls and workshops. These aren't random questions either... they're actually good indicators that someone is ready to stop spinning their wheels and start building real authority on LinkedIn.We share practical frameworks you can implement immediately, including our "bookend methodology" for consistent posting and the "EAA method" for engagement that helps our clients close five figure deals. We also reveal why only 1% of LinkedIn users post weekly and how you can use this to your advantage.Key takeaways:How to attract clients on LinkedIn without sounding salesy or pushyThe real posting frequency that keeps you visible (it's not what you think)The fastest way to grow your audience without getting your account flaggedThe "slow burn" approach that builds lasting authority and attracts ideal clientsWhether you're just getting started on LinkedIn or feeling stuck with your current strategy, this episode will give you the clarity and actionable steps you need to transform your LinkedIn presence into a reliable client attraction system.Ready to start building real momentum on LinkedIn? These templates will give you the structure you need to create content that resonates with your ideal clients and positions you as the expert you are: 3 High-Impact LinkedIn Post Templates to Boost Engagement and Attract Clients

What does it really take to scale a home service business to $100 million in revenue? In this episode of Owned and Operated, we dive deep into the business growth strategies, leadership transitions, and operational upgrades needed to build a high-performing trades company. Whether you're in HVAC, plumbing, or another skilled trade, this conversation reveals the mindset shifts and systems that power sustainable service business growth.We break down why your original team may not be equipped to scale with you, how leadership development drives long-term success, and the pivotal role our podcast has played in accelerating team performance and industry insight. You'll hear real-world examples from the field, including how our Jackquisitions segment has influenced both strategy and execution in our journey to $100M.If you're leading a service business through a growth phase—or preparing to—this episode will give you real-world lessons on building smarter, scaling faster, and staying focused on what matters most.

In this episode, Lauren talks to the seller of a service, digital product, and affiliate business created in July 2023 in the art and home niches. Listen in to find out how the business makes an average of $31,835.00 per month in net profit, why the seller has decided to sell, the lessons learned from running the business, and much more. Visit https://empireflippers.com/listing/84831 to learn more about this business.

Learn how to automate tasks, save time, and increase your profit. No Coding required!

Summer may feel slow, but Q3 is secretly one of the most strategic seasons in business. Service providers who tap into its rhythms can gain a serious edge for the biggest sales period of the year: Q4. In this episode, Emma breaks down the most important marketing shifts to make during July, August, and September. From buyer psychology and content scheduling to influencer planning and belief-shifting messaging, Q3 holds untapped potential for brand building and conversion prep. If you've ever wondered how to stay visible and sell smarter while your audience is on vacation mode, this episode is your roadmap. Whether you're doing your own marketing or managing a team, these insights will help you stay one step ahead and set the stage for a profitable Q4. Listen in as Emma explains: Why Q3 buyer psychology centers on convenience, memory-making, and time-saving Why influencer and collab campaigns for Q4 must start now How to build brand awareness when social engagement dips in summer And much, much more!   Connect with Ninety Five Media: Website   Instagram  Need Support with Your Podcast? We've got you covered  Book a Strategy Intensive Call with Emma for a custom marketing plan for your brand:   strategyintensivecall.co   Book a call to explore our social media management services for your business! ninetyfivemedia.co/book-a-call  Start posting consistently by scheduling out your content in advance! Use Ninety Five Media's favorite tool, Later.com, to experience how easy this gets to be: http://try.later.com/ninetyfivemedia

Evan Ritchey is the co-founder of Coconut Cleaning, one of the fastest growing premium cleaning brands in the country. In this episode, Evan shares how he went from cleaning homes himself to building an 8-figure home service business starting with just $68,000 in revenue his first year!Through innovative branding, a subscription based model, and influencer driven marketing, Evan turned Coconut Cleaning into a household name. Now his company serves over 7,000 luxury cleaning clients and is rapidly expanding nationwide. In this episode we talk about how he developed a subscription model, how he's scaled his Trucks to $100K a Month, franchising, influencer marketing and his advice for anyone wanting to start a Home Service Business. Other Social Media channels: Subscribe to my main channel "Austin Zaback" https://www.youtube.com/c/AustinZabackSubscribe to my Podcast Channel "The Austin Zaback Show" https://www.youtube.com/c/TheAustinZabackShowFollow me on Social Media:https://www.instagram.com/austinzaback/https://www.tiktok.com/@austinzaback

BlueCollar.CEO –Corby Felsher is the Founder and Owner of Central Park Cleaning, a premier house-cleaning service. Luisa McGrath serves as the Vice President and Chief Operating Officer of the company. Under their leadership, Central Park Cleaning has achieved a 25% improvement in operational efficiency by implementing advanced time tracking and employee management systems.In this episode, Ryan, Corby, and Luisa discuss how they run their business on autopilot through systems and processes.Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.

This week on the OWNR OPS Podcast, Austin Gray speaks with Marlena, the co-founder of G&M Outdoor Services, who has played a crucial role in scaling the business to $6M in revenue. Marlena and her brothers provide year-round services, including snow removal, excavation, and landscaping, and they've perfected how to manage seasonal challenges and business overhead.

QFF: Quick Fire Friday – Your 20-Minute Growth Powerhouse!   Welcome to Quick Fire Friday, the Grow A Small Business podcast series that is designed to deliver simple, focused and actionable insights and key takeaways in less than 20 minutes a week.   Every Friday, we bring you business owners and experts who share their top strategies for growing yourself, your team and your small business. Get ready for a dose of inspiration, one action you can implement and quotable quotes that will stick with you long after the episode ends!   In this episode of Quick Fire Friday, host Amanda Jones interviews Shane Fell shares his incredible journey from the corporate world of luxury cars to becoming the driving force behind Fellini, Hobart's renowned Italian restaurant. With a passion for hospitality, Shane emphasizes the importance of trust, teamwork, and creating WOW experiences that leave lasting impressions. He discusses his leadership approach, focusing on empowering staff, fostering innovation, and building a people-first culture. Shane's insights into crafting unforgettable dining experiences showcase his commitment to excellence and adaptability. From customer connections to operational precision, Shane's story inspires business owners to pursue growth through passion and resilience. Other Resources:    “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect”, by Will Guidara The 10X Rule: The Only Difference Between Success and Failure by Grant Cardone 7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience by Scott McKain Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers by Jeanne Bliss Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear Key Takeaways for Small Business Owners: Passion Drives Success: Pursue what you love, as passion fuels energy and commitment in both business and personal life.   Trust Builds Culture: Trust is the foundation of a strong team and an exceptional customer experience. Without trust, culture deteriorates.   Empower Your Team: Value your staff by giving them a voice, encouraging innovation, and fostering an environment where they feel appreciated. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for?   Customer Experience Matters: Success lies in crafting memorable experiences by focusing on relationships, first impressions, and understanding customer needs.   Adaptability is Key: Stay open to change and embrace new technologies or ideas to remain relevant and competitive in your industry.   Invest in Self-Growth: Continuously learn and grow through books, audio, and personal discipline to achieve goals and inspire others. One action small business owners can take: According to Shane Fell, one action a small business owner should take is to set clear non-negotiables for their operations, such as service quality and team behavior. Regularly reviewing these standards with the team ensures consistency and drives growth. Do you have 2 minutes every Friday? Sign up to the Weekly Leadership Email. It's free and we can help you to maximize your time. Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.

You're doing all the right things… except THIS. In today's Maggie's Moment, discover the silent killer stalling your business (hint: it's not the economy) and the mindset shift to unlock growth, even when it feels impossible.Key Takeaways:✅ The #1 myth solopreneurs believe (that's holding them back)✅ Why “hard work” isn't enough in a shifting economy✅ How to spot if you're stuck in “old ways” thinking✅ The pivot question to ask yourself TODAYQuotable Moment:“Growth isn't about effort. It's about strategy. The economy's just an excuse—the real bottleneck? YOUR thinking.” —Maggie PerotinFollow Maggie and watch the video version: https://www.linkedin.com/in/maggie-perotin-business-and-leadership-coach/https://www.instagram.com/maggie.perotin.s2l/

In this impromptu Zoom session, we dig into one of the most underrated performance boosters in the home service industry: the daily morning meeting. Discover why 10–15 minutes each morning can reduce turnover, improve communication, and create a magnetic company culture that attracts top talent. Learn practical steps for implementing these meetings, overcoming resistance from your team, and maximizing ROI. If you're tired of disengaged employees and inconsistent results, this is your blueprint for daily success.

In part one of this powerful conversation, Joshua Gillow breaks down the mindset shifts and branding strategies that lawn and landscape professionals must adopt to build a premium, client-focused business that stands out and scales profitably.

Is it possible to build a thriving $40 million agency WITHOUT the soul-crushing burnout and toxic client drama that plagues the industry? How do you scale a service business while fiercely protecting your team's well-being and your own lifestyle?On this episode of The Freedom Framework Show, host Sam Silverman sits down with Matt Linder, Co-Founder of the highly successful D2C growth agency, Strand Marketing. Matt pulls back the curtain on his journey from chasing the traditional CMO dream to intentionally building a "No-Burnout" agency by making a radical, yet highly effective choice: firing bad (even profitable) clients.Discover Matt's playbook for sustainable scale and intentional leadership, including:► The eye-opening moment that led him to ditch the corporate ladder for entrepreneurship.► Why Strand Marketing is proudly bootstrapped and debt-averse, and how it aligns with their lifestyle goals.► The "No-PTSD Agency" philosophy: what it means and the non-negotiables for creating a healthy, high-performing culture (Hint: It involves not working with a**holes!).► Actionable strategies for customer acquisition for enterprise brands *outside* the typical Google & Facebook channels.► The mindset shift required to prioritize long-term sanity and team well-being over short-term toxic profits.► How to reverse-engineer your business to support the life you *actually* want to live.► Matt's advice for anyone looking to transition from a high-pressure corporate role to building their own version of freedom.This conversation is packed with candid insights for agency owners, service-based entrepreneurs, leaders aiming to build better cultures, and anyone who believes that success doesn't have to come at the cost of your sanity. Learn how to build a business that respects your time, your team, and your life.Find Matt Linder's agency at: https://strandmc.com/Learn more about building your own freedom at The Freedom Framework: https://freedomframework.co(Keywords: Agency Growth, No Burnout, Firing Clients, Company Culture, Entrepreneurship, Lifestyle Business, Scaling Business, Service Business, Leadership, W2 Escape, Corporate Escape, Sam Silverman, Matt Linder, Strand Marketing, D2C Marketing, Customer Acquisition, Bootstrapping, Work-Life Balance, Intentional Business, Business Strategy, Marketing Agency)

Tariffs, power outages, and economic chaos — oh my. If you're running a service-based business in Europe (or just feeling the ripple effects), this episode is your permission slip to stop shrinking and start speaking up. We're not diving into politics — we're talking about visibility, trust, and how to stay top of mind when clients are nervous to buy. Because while product businesses are stuck waiting on supply chains, you've got an edge: you sell trust, not inventory. In this episode, I'm breaking down how to show up when the world feels shaky, how to talk about your offers with real confidence, and why simplifying your message might be the smartest move you make this year.

Home Service Business Coach helps busy Home Service Business Owners get off the truck and build their business to fit their ideal dream lifestyle. We do this with the creation and implementation of simple systems. The result of the program is more freedom, income, & time for the Business Owner. To learn more on how this can benefit you and your business, visit www.homeservicebusinesscoach.com Follow HSBC Social's: Facebook | Instagram | YouTube | Contractor Club | Jobber | Home Service Business CoachEmail: info@homeservicebusinesscoach.com

Ready to make more money without working harder? In this episode of The Salon Business School podcast, I'm breaking down smart, strategic ways you can create additional streams of income inside your beauty business.From product sales to low-maintenance services and passive income ideas, you'll learn how to boost your bottom line without burning yourself out.✨ If you're serious about growing a profitable, freedom-based salon business, this is your next move!

In today's short yet highly valuable episode, Maggie discusses how every employee in your small business can contribute to sales growth, whether directly or indirectly. Learn how to maximize your team's potential to drive business growth and increase revenue.Key Points:Indirect Contributions to SalesTime and cost efficiency through proper delegationValue of outsourcing administrative tasksROI calculation on CEO timeDirect Customer Contact OpportunitiesReception and front desk staff's role in salesImportance of asking questions and active listeningIdentifying additional service opportunitiesCustomer Journey EnhancementBooking follow-up appointmentsOffering membership optionsCreating intentional client experiencesService ExcellenceInvesting in staff training and skill developmentCombining technical skills with customer service Natural upselling through understanding client needsBusiness Culture ImpactEmployee advocacyWord-of-mouth marketing through satisfied staffTeam members as brand ambassadorsKey Takeaway:"Every employee you hire in your small business is an investment and needs to contribute directly or indirectly to the growth of your business."Action Step:Before delegating tasks, conduct a cleanup exercise to ensure you're outsourcing valuable activities that contribute to business growth.Resources:Book a free consultation with Maggie to:Map your customer journeyDevelop employee training programsEnhance customer serviceImprove sales processesConnect with Maggie:• Book a Discovery Call: https://calendly.com/maggie-s2l/discovery-call• Email: maggie@stairwaytoleadership.com• Website: https://stairwaytoleadership.com#BusinessGrowth #TeamDevelopment #Sales #CustomerService #BusinessStrategy

Brien Gearin is the founder of Ricochet Marketing - a company that helps service businesses scale their revenue through digital marketing!Want To Quit Your Job In The Next 6-18 Months Through Buying Commercial Real Estate & Small Businesses?

Send us a textIn this episode, we dive into how economic downturns impact the pool service industry and what you can do to stay profitable. From smart pricing strategies to cost-cutting without compromising quality, we cover the best ways to retain customers, streamline operations, and keep your business thriving—even when times get tough. Whether you're a seasoned pro or just starting out, these tips will help you recession-proof your pool service.Support the Pool Guy Podcast Show Sponsors! HASA delivers clean, healthy water solutions. https://bit.ly/HASAhttps://www.orendatech.com/The Bottom Feeder Professional Battery Powered Vacuum System. Save $100 with discount Code: DVB100https://bit.ly/THEBOTTOMFEEDERAnd Skimmer, America's #1 pool service software! Try Skimmer FREE for 30 days at:https://getskimmer.com/poolguy Thanks for listening and I hope you find the Podcast helpful! For other free resources to further help you:Visit my Website: https://www.swimmingpoollearning.comWatch on YouTube: https://www.youtube.com/@SPLPodcast Site: https://the-pool-guy-podcast-show.onpodium.com/

On today's episode, Matt talks about the most common sales objections in your home service business and how to overcome them. WANT MATT'S HELP WITH MARKETING OR COACHING? https://www.serviceindustrycoach.com JOIN THE FREE FACEBOOK GROUP https://www.facebook.com/groups/697734389129543 EMAIL MATT- info@serviceindustrycoach.com

Home Service Business Coach helps busy Home Service Business Owners get off the truck and build their business to fit their ideal dream lifestyle. We do this with the creation and implementation of simple systems. The result of the program is more freedom, income, & time for the Business Owner. To learn more on how this can benefit you and your business, visit www.homeservicebusinesscoach.com Follow HSBC Social's: Facebook | Instagram | YouTube | Contractor Club | Jobber | Home Service Business CoachEmail: info@homeservicebusinesscoach.com