Podcasts about servicetitan

How do you go from Tesla to owning a plumbing company?In this episode of Owned and Operated, John Wilson sits down with Jared Worthen to discuss buying a plumbing business, transitioning from tech into the trades, and what it's really like to acquire and operate a home service company.After building his career at Tesla and ServiceTitan, Jared spent years searching for the right acquisition before purchasing Drain Doctors, a plumbing and drain cleaning company on California's Central Coast. He shares the realities of business acquisition, SBA-style entrepreneurship, scaling a small service business, and the lessons he's learned during his first 120 days as an owner.From due diligence and deal structure to hiring technicians, implementing ServiceTitan, improving Google reviews, and building a growth-focused culture, this episode is packed with practical insights for anyone interested in buying a business, running a plumbing company, or growing a home service business.What You'll Learn:→ How Jared went from Tesla and ServiceTitan to plumbing business ownership→ The process of buying a plumbing company and negotiating an acquisition→ Common mistakes first-time business buyers make→ What surprised him most during the first 120 days of ownership→ How ServiceTitan, Google reviews, and marketing are helping drive growth————————————————

Send us Fan MailIn this episode of From the Yellow Chair, Crystal sits down with Gary Woodruff of Boxed for the Trades to discuss why so many maintenance programs fail before they ever have a chance to become profitable and how contractors can build a membership strategy that actually supports recurring revenue.From CRM setup mistakes and missed billing to overdue maintenance visits, monthly versus yearly renewals, and the importance of clean customer data, Crystal and Gary break down the operational side of maintenance clubs that many home service companies overlook. They share real world insights on how contractors can use their CRM, especially ServiceTitan, to better manage memberships, prevent revenue leaks, and turn maintenance programs into true customer retention tools.Whether your maintenance club feels messy, your data is hard to trust, or your team is struggling to understand how memberships should be sold, scheduled, and renewed, this episode offers practical strategies to help you clean up the process and create a more profitable program.In this episode, you'll learn:Why maintenance clubs need clear goals before setupHow poor CRM setup can create hidden revenue leaksWhy missed billing and overdue visits can hurt profitabilityThe difference between monthly and yearly membership billingHow clean equipment data can help your team make smarter decisionsWhy CSRs, dispatchers, and technicians need to understand the strategy behind the programHow automation can reduce office workload and improve customer follow upWhy maintenance programs should support recurring revenue, customer retention, and long term growthIf you're an HVAC contractor, plumber, electrician, roofer, or home service business owner looking to improve your maintenance program, strengthen recurring revenue, and get more from your existing customer base, this episode is packed with actionable insights.If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content.Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram.From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.comInterested in being a guest on our show? Fill out this form!We'll see you next time, Lemon Heads!

In this episode, John sits down with Jackie Aubel, host of ServiceTitan's Toolbox for the Trades, to unpack what content actually does for a home service business—and why most people get it wrong from the start.They break down the real role of podcasting: not a short-term revenue driver, but a long-term play for brand, relationships, and access. Jackie shares how ServiceTitan approaches content as a distribution machine—turning one episode into dozens of touchpoints across social, email, and paid media to stay embedded in the contractor ecosystem.But the bigger story is what's happening across the trades.Just a few years ago, there was almost no content. Now, there's an explosion—podcasts, newsletters, creators—and a new generation of operators entering with a sharper, business-first lens.They also get into why most people start content with the wrong expectations, how to define the right goal before you ever hit record, and what it actually takes to sustain something long enough to matter.If you're thinking about building an audience—or questioning whether it's even worth it—this is a clear-eyed look at the tradeoffs, upside, and reality of content in 2026.In this episode, you'll learn: Why podcasts rarely generate leads (especially early on)  What content actually does for your business  Why every podcast should be treated like a content engine  How to set the right goal before starting  What's changed in the trades—and why it matters now  Why consistency beats early performance, every time Host: John Wilson Guest: Jackie AubelHost: John WilsonGuest: Jackie Aubel

On this episode of the Jered Williams Show, Jered and his cohost Eddie, dive into marketing strategies for their restarted plumbing business, stressing the need for more leads alongside better triage and booking to avoid shredding opportunities, while promoting Plumbline's 24/7 answering service. They break down KPI tracking via a custom Lovable app pulling from ServiceTitan—covering spend, CPL, booking/close rates, avg ticket, and ROAS—for top sources like PPC ($114 CPL, 2.48x ROAS), local magazines (high-ticket wins), Angie leads (cheap but needing automation), and Facebook (strong booking but testing lead gen). Insights highlight fixing capacity/upsells (e.g., $99 drain cleans to $1,200 whole-home via customer education on grease clogs) over blaming leads, seasonal demand levers, and proactive scaling with data; they decide to ramp PPC budgets, optimize Angie/FB tests, train techs on estimates, and invite listeners to their $99/month school group for tools and training.

Jeff Dudan's free digital copy of his book What does it actually take to build a $600 million home service company starting from painting garage doors for $100 each? Tommy Mello, founder of A1 Garage Door Service, breaks down the exact journey from broke to billionaire-in-progress - and he holds nothing back. In this episode, Tommy shares the $100 million whiteboard brainstorm that his own managers laughed at, the painful partnership breakup that forced him to call his mom for help, and the mindset shift that finally made him love Mondays. He reveals why the best employees are never on Indeed, how a $350K consulting investment changed everything, the branding overhaul that let him raise prices overnight, and why he believes A1 is on track to become a monopoly that may need to be broken up by regulators. Whether you're a home service operator stuck at $1M or an entrepreneur trying to break through your next ceiling, Tommy's no-nonsense philosophy on performance pay, recruiting A-players, systems, and delayed gratification will fundamentally change how you think about building a business. Key Topics Covered: • Growing up with a single mom working three jobs and learning the value of work early • Breaking up with his first business partner and calling his mom to save the company • The $100M whiteboard brainstorm that became a $600M exit • Why 3% unemployment means job boards are the unemployment line coming to you • How Al Levy transformed A1's systems, manuals, and culture in two years • The branding overhaul with Dan Antonelli that raised prices and improved recruiting • Getting on Service Titan by cold messaging the founder on LinkedIn • Using Rilla Voice, ServiceTitan, and AI tools to dominate home service • Celebrating new hires with red carpet moments and champagne toasts • Why buying the way you want to be bought from changes everything • The one-sentence closing wisdom: the magic you're looking for is in the work you're avoiding.  Homefront Brands: https://www.homefrontbrands.com  Jeff Dudan: https://www.jeffdudan.com  Guest: Tommy Mello Guest YouTube: https://www.youtube.com/@officialtommymello  Guest Website: https://www.tommymello.com/  Guest Socials: https://www.instagram.com/officialtommymello/  #TommyMello #HomeServiceBusiness #Entrepreneurship #BlueCollarBusiness #GarageDoor #A1GarageDoor #BusinessGrowth #SmallBusinessTips #HomeServiceExpert #ScalingYourBusiness Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jeff Dudan's free digital copy of his book What does it actually take to build a $600 million home service company starting from painting garage doors for $100 each? Tommy Mello, founder of A1 Garage Door Service, breaks down the exact journey from broke to billionaire-in-progress - and he holds nothing back. In this episode, Tommy shares the $100 million whiteboard brainstorm that his own managers laughed at, the painful partnership breakup that forced him to call his mom for help, and the mindset shift that finally made him love Mondays. He reveals why the best employees are never on Indeed, how a $350K consulting investment changed everything, the branding overhaul that let him raise prices overnight, and why he believes A1 is on track to become a monopoly that may need to be broken up by regulators. Whether you're a home service operator stuck at $1M or an entrepreneur trying to break through your next ceiling, Tommy's no-nonsense philosophy on performance pay, recruiting A-players, systems, and delayed gratification will fundamentally change how you think about building a business. Key Topics Covered: • Growing up with a single mom working three jobs and learning the value of work early • Breaking up with his first business partner and calling his mom to save the company • The $100M whiteboard brainstorm that became a $600M exit • Why 3% unemployment means job boards are the unemployment line coming to you • How Al Levy transformed A1's systems, manuals, and culture in two years • The branding overhaul with Dan Antonelli that raised prices and improved recruiting • Getting on Service Titan by cold messaging the founder on LinkedIn • Using Rilla Voice, ServiceTitan, and AI tools to dominate home service • Celebrating new hires with red carpet moments and champagne toasts • Why buying the way you want to be bought from changes everything • The one-sentence closing wisdom: the magic you're looking for is in the work you're avoiding.  Homefront Brands: https://www.homefrontbrands.com  Jeff Dudan: https://www.jeffdudan.com  Guest: Tommy Mello Guest YouTube: https://www.youtube.com/@officialtommymello  Guest Website: https://www.tommymello.com/  Guest Socials: https://www.instagram.com/officialtommymello/  #TommyMello #HomeServiceBusiness #Entrepreneurship #BlueCollarBusiness #GarageDoor #A1GarageDoor #BusinessGrowth #SmallBusinessTips #HomeServiceExpert #ScalingYourBusiness Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This short podcast episode is Jeremy Begley's Bry-X session from the 7th Annual HVACR Training Symposium: "Permanent Load Reduction in HVAC – The Hidden Driver of Long-Term Sales."  Some common customer complaints we hear as HVAC contractors include high humidity, high electric bills, noise, and uncomfortable rooms. The typical HVAC solution is to change the equipment or ductwork, such as by downsizing the unit, adding ancillary dehumidification, or modifying the ductwork. If we can't solve the problem, the customer will ultimately choose a different contractor, no matter how hard we try to modify the HVAC system. However, we may be able to use our thorough load calculations to turn our attention to the building and find ways to reduce the overall loads. We expose problems with the structure and can solve them with permanent load reduction strategies, rather than the equipment and ductwork modifications, and serve customers better while earning more money. Key performance indicators (KPIs) drive money in a business, and ServiceTitan has identified five KPIs closely linked to profit: callbacks, first-time fix rate, warranty claims, comfort complaints, and average ticket. Callbacks are often driven by comfort complaints, which may occur when we modify equipment but not the envelope and vice versa. Warranty claims occur when the equipment can't work as well or efficiently as intended, such as when the load doesn't match the equipment and strains the unit. When we solve these problems, we become trusted advisors and increase customer satisfaction. The customer will continue to work with a company that solves their problems and will recommend HVAC businesses to their family and friends, which also drives sales.  Permanent load reduction requires us to understand load calculations thoroughly, but it's a means for HVAC companies to control outcomes. It requires a mindset change, but when we control system outcomes and increase customer satisfaction, we earn trust and earn more sales in return.   Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

Send us Fan MailPPC has a reputation in home services: expensive, unpredictable, and somehow always blamed when the phones aren't turning into booked work. We sit down with Brett Hansen from WebFX to make pay-per-click advertising practical for contractors who want revenue, not vanity metrics. We talk about PPC the way it really works, as a Google Ads auction, and why the same budget can either buy you booked jobs or burn cash depending on setup, targeting, and what happens after the call comes in.We dig into the biggest reasons PPC for contractors fails: underfunding, bailing out too early, and judging success by clicks and impressions instead of conversions. Brett lays out the L.O.S.S. timeline (Learning, Optimization, Sweet Spot) and why you should expect a real ramp before ROI shows up. Then we get blunt about the operational side: if your booking rate is low, you don't have a lead problem, you have a call handling problem. Lead speed, CSR training, and listening to recordings can move your results faster than swapping ad copy.From there, we get tactical on the foundations that improve ROAS: sending traffic to the right landing page (not the homepage), setting campaigns to optimize for conversions, cleaning up search terms, and using call tracking plus CRM attribution in tools like ServiceTitan or Housecall Pro so you can tie spend to real revenue. We also compare Google Local Services Ads (LSA) vs PPC, why layering them works, and what a realistic monthly budget looks like in small markets versus competitive metros.If you want a clearer view of what's working, what's not, and what to fix next, listen through and take notes. Subscribe, share this with a contractor friend, and leave a review so more people can stop buying clicks and start buying booked jobs.If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content.Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram.From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.comInterested in being a guest on our show? Fill out this form!We'll see you next time, Lemon Heads!

Derek Champagne talks with Jason Ferguson. Jason Ferguson wasn't supposed to make it—not out of his neighborhood, not into a Division I lockerroom, and definitely not to a tech IPO. But he's never followed the script. A former University of Hawai‘i football player, Jason is now a Sales Leader, speaker, coach, and author of Nobody's Legend, a self-help memoirrooted in truth, pain, and resilience.Raised in West Los Angeles, Jason faced violence, loss, and long odds. Football became his escape, and his obsession. Despite being undersized, he earned a full-ride scholarship through grit, vision, and relentless work. But when injuries ended his career, the identity he'd built crumbled, and he spiraled into addiction behindclosed doors. Jason's journey is one of rebuilding. From silence to significance. Today, he's a Director ofSales at ServiceTitan, where he helped scale the company through its hypergrowth years and successful IPO. He also coaches early-stage tech founders, helping them build high-performing revenue teams and sustainable growth strategies—grounded not in theory, but lived experience.Jason speaks on emotional intelligence, mental resilience, and transforming adversity into advantage, bringing unfiltered truth to audiences ranging from students to C-suite leaders.Nobody's Legend isn't just a memoir. It's a raw, unapologetic roadmap through chaos, self-destruction, and the long climb back to purpose. Told with unfiltered honesty and cinematic detail, this is the true story of a former D1 athlete who lost it all—football, identity, family, self-worth—and still found a way to rebuild from rock bottom.Jason Ferguson takes you inside the mind of an addict mid-withdrawal, a teenager chasing dreams in the unforgiving streets of L.A., and a grown man staring down the voice in his head telling him he's not enough. What unfolds isn't a comeback story. It's a reintroduction to who he was always meant to be.This book goes beyond motivation. It's about the war between your ears—the lies you believe, the doubts you feed, and the habits that either bury you or build you. Whether it's walking into a sales job in an oversized suit with nothing to lose or running sprints up a sand dune at 4 AM chasing a vision no one else could see, Nobody'sLegend reminds you that your pain isn't proof you're broken. It's proof you're not done yet.It's about mindset. It's about radical accountability. It's about getting hit and getting back up with youridentity intact. And most of all, it's about reminding every underdog, former screw-up, or misunderstood soul outthere that you don't have to be famous to be legendary.Order a copy of Nobody's Legend: https://jfinspires.com/book/Business Leadership Series Intro and Outro music provided by Just Off Turner: https://music.apple.com/za/album/the-long-walk-back/268386576

Two major acquisitions landed in one week. Trimble bought Document Crunch. Autodesk closed on Rhumbix. And the message is the same: the platforms you already use are getting smarter, faster, and harder to leave.In this week's Executive Weekly Briefing, Owen unpacks what the consolidation wave means for your technology decisions, why UK construction input costs just hit a 41-month high, and a practical framework from a 31-year industry veteran that separates AI efficiency from AI risk mitigation, and why the returns are wildly different.Plus: a big announcement about our first ever live event with Professor Martin Fischer from Stanford University in London on April 21st. https://luma.com/o0rcei5vCovered this week:Trimble acquires Document Crunch - https://www.youtube.com/watch?v=LApKTPQXFKQ&t=76sAutodesk closes Rumbix acquisition - https://www.youtube.com/watch?v=CI7eD7f7aVY&t=147sThe Buildots/Genda productivity intelligence play ServiceTitan data: AI adoption doubles among contractorsUK input cost inflation hits highest level since 1992Carl McFarland on construction's Blockbuster moment - https://www.youtube.com/watch?v=Z-cO-6zxKdEThe efficiency vs. risk mitigation AI frameworkMIT research on AI sycophancy and delusional spiralingBricks & Bytes first live event: Professor Martin Fischer, London, April 21stNew episodes every week. Subscribe and follow Bricks & Bytes wherever you listen.Join the debate:

Eli Zevin is the General Manager of Aspire, the leading business management platform for commercial landscaping companies, operating under ServiceTitan. He leads the Aspire business and is responsible for its growth, customer success, and product direction. Eli came to Aspire after nearly a decade at ServiceTitan, where he built and led implementation teams serving contractors across the residential skilled trades, from small emerging businesses to large enterprise clients. He became known for transforming how customers get onboarded and set up for long-term success, which is a thread that runs through everything he does today. Since stepping into the GM role, Eli has focused on deepening Aspire's roots in the landscaping industry, driving meaningful product innovation, and building the kind of customer relationships that make software companies worth sticking with. He's passionate about the intersection of technology and the trades, and believes the best software companies don't just build tools, they become true business partners.

In this episode, we sit down with Ara Mahdessian, co-founder and CEO of ServiceTitan, the software platform that revolutionized how home service businesses operate. Born out of the frustrations of running his family's plumbing business, Ara set out to build technology specifically designed for contractors. What started as a solution for small service companies has grown into a billion-dollar software and one of the most powerful platforms in the home services industry. This episode dives into the story behind ServiceTitan, the challenges of building SaaS for trades businesses, and how technology is reshaping the future of home services. We discuss the origin story behind ServiceTitan, Ara's personal story growing up in a family plumbing business, and building software for contractors and home service companies. You'll learn about turning a startup into a major SaaS platform, the future of the home services industry, and leadership lessons. Whether you're a contractor, entrepreneur, SaaS founder, or startup enthusiast, this conversation offers valuable insights into building technology that solves real-world problems. FOR MORE GREAT EPISODES: The Mello Millionaire - https://open.spotify.com/show/1jsZaiMgWe0EGaPfLtelDW?si=3de6091af58d41b4 Check Out My Social Media: TikTok - https://www.tiktok.com/@officialtommymello Instagram - https://www.instagram.com/officialtommymello/ Facebook - https://www.facebook.com/thomasmello/

Getting your buyer's attention has never been harder. In this episode, Shahin sits down with Scott Albro, serial entrepreneur and GTM advisor to early-stage AI founders, to unpack what modern go-to-market actually looks like. Scott reframes the most common answer to "what's changed?" by showing how AI isn't just a trend; it's an accelerant for the three forces already making buyer attention scarce. From founder brand to manufactured moments, tight customer feedback loops to strategic narrative, Scott shares the GTM pillars he works through with his founder clients. He breaks down why the new breed of AI startups is out-marketing incumbents, what Lovable's live-streamed design competition can teach any B2B team, and why ServiceTitan's origin story is the best strategic narrative he's ever heard. Guest Introduction Scott Albro is a serial entrepreneur and go-to-market strategist who co-founded TOPO, a sales and marketing research and advisory firm acquired by Gartner, and advises early-stage AI founders on building their first go-to-market functions, drawing on 30 years of experience studying the GTM practices of the world's fastest-growing companies. Key Topics Why attention scarcity is the defining GTM challenge today, and how AI makes it worse across three fronts: information overload, professional busyness, and competitive noiseWhat incumbent vendors like Salesforce and Workday need to do to defend their position as AI-native startups grow more innovative in both product and go-to-marketFounder brand as a strategic GTM asset: why it goes far beyond LinkedIn posts, and how Nick Mehta made Gainsight synonymous with the customer success movementGrowth experiments and the "Mr. Beast for SaaS" mindset: how Lovable drove 40,000 live viewers and 3 million replays with a zero-budget design competitionBuilding tight customer feedback loops: why the company that iterates fastest wins, and how AI is finally making weekly feedback cycles achievableManufacturing moments: how Mark Benioff staged a fake protest at Siebel's user conference to launch the no-software movement and put Salesforce on the mapStrategic narrative done right: why ServiceTitan's "the trades stand frozen in time" story is the best B2B narrative Scott has ever encounteredThe danger of performative nihilism: why shock-value launches like Cluely's generate page views but destroy brand equity Resources & Links People Mentioned Nick Mehta, former CEO of GainsightMarc Benioff, Chair, CEO and Co-Founder of Salesforce Companies & Tools TOPO / GartnerGainsightServiceTitanLovableEvidenza - a synthetic customer research platformSalesforceG2 Contact & Credits Host: Shahin Hoda Guest: Scott Albro Produced by: Shahin Hoda and Alexander Hipwell Edited by: Alexander Hipwell Music by: Breakmaster Cylinder APAC's B2B Growth Podcast is Presented by xGrowth

OneCrew is building end-to-end operational software for asphalt and concrete contractors—a segment caught between Procore's general contractor focus and ServiceTitan's field services model. After leaving Bain & Company and Google, Ari Bleemer and his co-founder Max identified that self-performing specialty contractors who handle everything from estimating to payment collection had no purpose-built platform. In this episode, Ari shares how they've spent four and a half years building trust in an industry skeptical of software promises, why they resisted the urge to expand horizontally across multiple construction trades, and what they learned about sustainable vertical SaaS growth.Topics Discussed:How the middle segment of construction—self-performing contractors who run the full project lifecycle—remains structurally underservedBuilding trust in a market burned by consultants promising custom software for $10,000 that never worksWhy every employee at OneCrew, regardless of function, goes through industry-specific onboarding to learn paving terminology and contractor workflowsThe strategic decision to delay expansion into adjacent verticals despite having configurable product architectureHow sustained market presence compounds credibility faster than any go-to-market tacticGTM Lessons For B2B Founders:Map the white space between dominant platforms: OneCrew identified that Procore owns general contractors coordinating multiple trades, while ServiceTitan and others own single-visit field services. The gap: specialty contractors executing complete projects—estimating, proposing, executing, and collecting payment. Ari describes it as "the entire middle of the industry where you have a lot of self perform contractors, specialty contractors, trade contractors, subcontractors...that are actually running a process from start to end." Map your market by understanding what established platforms actually serve versus claim to serve, then target the operational workflows that fall through the cracks.Use "niche" skepticism as market validation: When VCs, friends, and family question if your market is too narrow, you've likely found defensible positioning. Ari's test: "Have you been on a sidewalk today? Have you driven on a road today? Have you been in a parking lot today?" The paving industry powers daily infrastructure but gets zero attention from horizontal software players or large AI companies. Founders should seek markets where usage is ubiquitous but mindshare and software investment are minimal—that's where you build sustainable moats.Make product fluency a company-wide competency: OneCrew requires every hire—engineers, sales, operations—to learn paving industry terminology, contractor pain points, and workflow nuances during onboarding. This isn't just sales training; it's embedding industry context into product decisions, customer conversations, and roadmap prioritization. The payoff: "Contractors come up to us and say like, it feels like you guys actually get it, which there's no better compliment for us." In vertical SaaS, domain expertise distributed across the entire company drives faster iteration cycles and deeper customer trust than any single "industry expert" hire.//Sponsors:Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.ioThe Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe. www.GlobalTalent.co//Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM

Book a free strategy call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5────────────────────────────────────────────────────────────────────────────────“How did I do this before?”That's the number-one thing ServiceTitan hears from contractors after they make the switch. And now, ServiceTitan and CertainPath are officially partnered—which means the best coaching in home services just got paired with the most powerful software platform in the industry.In this episode of The Successful Contractor, Bob sits down with Joseph Morales and Phil Stern from ServiceTitan—recorded live at CertainPath's Eagles' Summit—to unpack what this partnership means for contractors, what's new with ServiceTitan's Pro Products, and why the AI revolution is already changing how you dispatch, market, and grow.Joseph has spent four years on the road meeting contractors face-to-face. Phil came from 12 years at Google, where he worked on AI solutions and partnerships with brands like Wells Fargo and Ford. Together, they break down ServiceTitan's biggest announcements—from the commercial and construction expansion to the AI-powered Dispatch Pro that's already proving your gut instincts wrong.What You'll Learn in This Episode:•        Why ServiceTitan and CertainPath partnered—and why Phil says “CertainPath's model was a perfect fit”•        The “How did I do this before?” moment—what contractors consistently say after adopting ServiceTitan•        How one contractor was spending 4 hours a day tracking time through email—and how geo-fencing automation eliminated it overnight•        Dispatch Pro: the AI tool that's matching the right tech to the right job for profit—and proving that your “best guy” isn't always who you think•        Marketing Pro: the most-adopted Pro Product, with smart campaigns, UTM tracking, reputation management, and AI-powered ad optimization•        Scheduling Pro: how to automate maintenance contract bookings and online scheduling—straight into your ServiceTitan dashboard•        Atlas and Titan Intelligence: ServiceTitan's new AI-powered voice and dispatching tools•        Titan Score: how ServiceTitan grades your software usage and tells you where to expand next•        The commercial and construction expansion: why contractors who dismissed ServiceTitan as “residential only” need to take a second look•        ServiceTitan's roofing push: the GAF partnership and growing adoption across trades•        CertainPath coach certification: 40–60 hours of training, full curriculum access, and demo accounts—so your coach knows the software inside and out•        Why ServiceTitan is “all in” on CertainPath events—not a one-and-done partnershipWhether you're already on ServiceTitan and want to get more out of it, or you've been on the fence about making the switch—this episode gives you the inside track on where the software is going and how CertainPath coaching is about to make it even more powerful.

In this episode of Roofing Road Trips®, Megan Ellsworth is joined by Keegen Englebrecht with ServiceTitan to unpack the biggest insights shaping the roofing and exteriors industry in 2026. Together, they explore why revenue optimism is high while margins remain tight, how labor and overhead costs are redefining operational strategy and what contractors can do to protect profitability. The conversation dives into the evolution of sales follow-up, the growing importance of reputation and transparent communication, accelerating technology and AI adoption and why diversification is becoming a key growth driver. This episode delivers practical perspective and data-backed insights to help contractors understand where the industry is headed, and how to stay competitive. Learn more at RoofersCoffeeShop.com!  https://www.rooferscoffeeshop.com/   Are you a contractor looking for resources? Become an R-Club Member today! https://www.rooferscoffeeshop.com/rcs-club-sign-up   Sign up for the Week in Roofing!  https://www.rooferscoffeeshop.com/sign-up   Follow Us!   https://www.facebook.com/rooferscoffeeshop/   https://www.linkedin.com/company/rooferscoffeeshop-com   https://x.com/RoofCoffeeShop   https://www.instagram.com/rooferscoffeeshop/   https://www.youtube.com/channel/UCAQTC5U3FL9M-_wcRiEEyvw   https://www.pinterest.com/rcscom/  https://www.tiktok.com/@rooferscoffeeshop  https://www.rooferscoffeeshop.com/rss   #RoofersCoffeeShop #MetalCoffeeShop #AskARoofer #CoatingsCoffeeShop #RoofingProfessionals #RoofingContractors #RoofingIndustry #ServiceTitan

As contractors juggle more digital tools than ever, software companies are rethinking how, and where, those tools show up. On this episode of the NEWSMakers Podcast, Bluon CEO Peter Capuciati breaks down why embedding functionality directly into platforms like ServiceTitan may be the key to real technician buy-in.

ITPM Flash provides insight into what professional traders are thinking about in the markets RIGHT NOW!   The market is selling SaaS indiscriminately — and AI fear is driving the narrative.   In this episode of ITPM Flash, Dieter breaks down why not all SaaS is exposed to AI in the same way, and how the current selloff is confusing white-collar software with software built for the physical economy.   He focuses on ServiceTitan, a SaaS platform serving the trades industry, and explains why its customers can't simply replace it with AI agents or in-house tools. When software is embedded in dispatch, payroll, inventory, and payments, switching isn't trivial — and AI doesn't change that.   The result? A business with high switching costs, sticky demand, and a long growth runway that's being sold off alongside far more vulnerable SaaS models.

Join ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Downtown Josh Brown⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Michael Batnick⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ for another episode of What Are Your Thoughts and see what they have to say about the biggest topics in investing and finance! This episode is sponsored by Teucrium and ClearBridge Investments. Find out more at https://teucrium.com/agricultural-commodity-etfs International and emerging market stocks outperformed the U.S. in 2025. At ClearBridge, we believe this momentum can continue. Find out more at https://www.clearbridge.com/ Sign up for ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Compound Newsletter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and never miss out! Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://instagram.com/thecompoundnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Twitter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/thecompoundnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/the-compound-media/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.tiktok.com/@thecompoundnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Investing involves the risk of loss. This podcast is for informational purposes only and should not be or regarded as personalized investment advice or relied upon for investment decisions. Michael Batnick and Josh Brown are employees of Ritholtz Wealth Management and may maintain positions in the securities discussed in this video. All opinions expressed by them are solely their own opinion and do not reflect the opinion of Ritholtz Wealth Management. The Compound Media, Incorporated, an affiliate of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Ritholtz Wealth Management⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, receives payment from various entities for advertisements in affiliated podcasts, blogs and emails. Inclusion of such advertisements does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by the Content Creator or by Ritholtz Wealth Management or any of its employees. For additional advertisement disclaimers see here ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://ritholtzwealth.com/advertising-disclaimers⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Investments in securities involve the risk of loss. Any mention of a particular security and related performance data is not a recommendation to buy or sell that security. The information provided on this website (including any information that may be accessed through this website) is not directed at any investor or category of investors and is provided solely as general information. Obviously nothing on this channel should be considered as personalized financial advice or a solicitation to buy or sell any securities. See our disclosures here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://ritholtzwealth.com/podcast-youtube-disclosures/⁠⁠⁠⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

And we're back, Happy New Year from The Empowering Industry Podcast team! Charli is kicking off the new year with some exciting life updates for anyone who hasn't heard yet. And she is joined by Heather Ripley and they have a truly impactful conversation about telling your story. Heather Ripley is passionate about helping business owners in the skilled trades embrace the power of public relations to grow. Over her career, she's helped hundreds of contractors boost their visibility and reputation.Heather cares deeply about the people in the home service industry who keep our great nation running. She believes that these men and women are heroes who make sure that their customers' homes are safe, comfortable, and healthy every day.She has worked with hundreds of contractors during her career. Previously managing PR and marketing for Clockwork Home Services' three brands, she earned the company top-tier media exposure, including an appearance on “The Celebrity Apprentice” in 2009.It was through her work with Clockwork and her work with various public relations agencies that inspired her to open Ripley PR in her hometown of Maryville, Tennessee, in May of 2013. Ripley PR is a global public relations agency specializing in skilled trades, B2B, manufacturing and franchising.The company helps these businesses with their internal and external communications by garnering them earned media in various news outlets and in national trade publications. In addition, Ripley PR has helped businesses with crisis management, award and speaking submissions, and has ghostwritten communications from CEOs to other company thought leaders.Since opening Ripley PR, she has represented dozens of B2B tech and manufacturers, including BDR, CEO Warrior, Bradford White, Modine, ServiceTitan and XOi Technologies.Ripley PR has been listed by Entrepreneur Magazine as a Top Franchise PR Agency for seven consecutive years and was recently named as one of Newsweek's America's Best Public Relations Agencies for 2024. Heather Ripley was recently named a 2024 PRNews Top Women honoree in the business entrepreneur category.She is also the author of “NEXT LEVEL NOW: PR Secrets to Drive Explosive Growth for your Home Service Business,” which is now available on all audiobook platforms. For additional information, visit www.ripleypr.com.Find us @EmpoweringPumps on Facebook, LinkedIn,  Instagram and Twitter and using the hashtag #EmpoweringIndustryPodcast or via email podcast@empoweringpumps.com   

On this episode of The New Flat Rate Podcast, hosts Natalie Koop and Danielle Putnam are joined by Sarah Ghirardo, Director of Pro Content at ServiceTitan and co-host of The TradeMarke Podcast, to discuss how marketing, AI, and mindset are changing the trades. Sarah shares practical ways contractors can use AI to improve efficiency (starting with missed calls), why authentic content matters more than perfection, and how to prepare for shifting search, automation, and customer behavior. A must-listen for contractors looking to market smarter while staying human.Social Media Links:InstagramTNFR- ⁠⁠https://www.instagram.com/thenewflatrate⁠⁠Sarah Ghirardo- https://www.instagram.com/sarahghirardo/?hl=enFacebookTNFR- ⁠⁠https://www.facebook.com/TheNewFlatRate⁠⁠Sarah Ghirardo- https://www.facebook.com/sarah.pellettghirardoLinkedInTNFR- ⁠⁠https://www.linkedin.com/company/the-new-flat-rate-inc-/posts/?feedView=all⁠⁠Sarah Ghirardo- https://www.linkedin.com/in/sarah-ghirardo-%F0%9F%8E%AF-83049131/?trk=public_post_main-feed-card_reshare-textYouTubeThe TradeMarke Podcast- https://www.youtube.com/@TheTradeMarkePodcast-hl8qjLinks and Resources:⁠⁠https://thenewflatrate.com/https://www.servicetitan.com/

On this episode of the Jered William's show the hosts 9 strategies for rapidly growing a plumbing business. The first is implementing a simple membership program with benefits like discounts and priority scheduling. Next, they cover optimizing pricing and developing a comprehensive price book, focusing on margin-based pricing to hit desired profit targets. Leveraging business management software like ServiceTitan is highlighted as crucial for streamlining operations and gaining data-driven insights. Improving technicians' billable efficiency, utilizing upsells/downsells/cross-sells, and streamlining processes emerged as other key topics. Incentivizing technicians through commission structures, enhancing the customer experience, and continuously seeking improvement and guidance were also discussed as important drivers of fast, profitable growth. Overall, the conversation centered around optimizing the entire business model to maximize profitability rather than just chasing top-line revenue.

In this comprehensive training session from the symposium, Tony Gonzalez, Training Director at Fieldpiece, delivers an engaging and practical guide to combustion analysis for HVAC technicians. With 25 years of experience at Fieldpiece—from warehouse worker to training director—Tony brings both technical expertise and real-world application to this 50-minute interactive session focused on the company's CAT 85 combustion analyzer. Tony emphasizes that combustion analysis serves four critical purposes: safety, efficiency, equipment specification verification, and liability protection. He makes a compelling business case for investing in combustion analyzers, noting that preventing just two callbacks or one liability lawsuit can pay for the equipment ten times over. The training walks attendees through the complete process, from properly warming up the analyzer in fresh air (allowing sensors to calibrate to ambient oxygen and zero carbon monoxide) to generating professional PDF reports that can be shared with customers or integrated into work order management systems like ServiceTitan. The session provides detailed guidance on interpreting key measurements, including stack temperature, oxygen percentage, carbon monoxide levels, and draft pressure. Using design parameters from the National Comfort Institute, Tony demonstrates how to diagnose issues by comparing actual readings against acceptable ranges for different furnace types (atmospheric, 80% induced fan, and 90+ percent condensing). He walks through practical troubleshooting scenarios, showing how measurements like high oxygen combined with low stack temperature can point to specific problems like low gas pressure that technicians can then verify and correct. Throughout the presentation, Tony emphasizes proper technique and best practices, from creating test ports at least 12 inches above the inducer fan to the importance of plugging test ports after completion. He also highlights innovative features of Fieldpiece's analyzers, including the hydro cycle pump that eliminates traditional water traps, sensor vault technology that extends sensor life to four years, and built-in wireless connectivity allowing technicians to view measurements on their mobile devices through the Job Link app. Topics Covered: Why perform combustion analysis: Safety verification, efficiency optimization, OEM specification compliance, and liability protection Business benefits: Reducing callbacks, improving OEM relationships, enhancing professional image, and protecting against lawsuits Proper startup procedure: Warming up analyzers in fresh air for accurate oxygen and CO sensor calibration Ambient CO testing: Using combustion analyzers vs. dedicated walk-around detectors for carbon monoxide detection in living spaces Test port installation: Proper placement at least 12 inches above inducer fans and away from 90-degree elbows Key measurements explained: Stack temperature, oxygen percentage, CO PPM, CO air-free, draft pressure, and efficiency calculations Equipment type selection: Choosing correct settings for atmospheric, 80% induced fan, or 90+ percent condensing furnaces Diagnostic interpretation: Using National Comfort Institute parameters to identify issues like excess combustion air or low gas pressure Advanced features: Built-in dual port manometer for gas and static pressure, wireless Job Link app connectivity, and hydro cycle pump technology Report generation: Creating professional PDF reports with company branding for customer documentation and CYA protection Maintenance tips: Checking particle filters, understanding sensor vault technology, and the importance of annual calibration Sensor longevity: Four-year sensor life warranty and field-replaceable sensors without sending equipment for service   Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

As the year winds down, landscape and snow business owners face important decisions around renewals, pricing adjustments, and profitability. In this episode of The Landscaper's Guide Podcast, Jack Jostes is joined by Maggie Wymore from ServiceTitan to discuss what service businesses should be reviewing at year-end to finish strong and plan confidently for the year ahead.Maggie shares practical insights on reviewing financial inputs, evaluating profitability by service line, improving renewal conversations, and using tools like site audits and client budget worksheets to increase retention and enhancement sales. If you want clearer numbers and better conversations heading into next season, this episode will help you get there.You'll LearnWhat to review before closing the year and renewing contractsHow to evaluate profitability by service lineWhy clean financial inputs matter more than reportsHow year-end planning improves retention and enhancement salesConnect with Maggie Wymore from ServiceTitan

Get stoked to shred some pow, when Jess Paris joins us to talk about her passion for snowboarding. She describes how getting kicked out of ski school at age 12 led her to discover snowboarding, shaping major life decisions and eventually settling in Denver near the mountains. Jess reflects on how the once-rebellious snowboarder culture has evolved from being banned to becoming more integrated with skiers, and advises newcomers to embrace falling as part of learning, and not feel pressured to advance quickly or avoid beginner slopes. She explains that despite the inherent dangers of the sport, including breaking her jaw and suffering concussions at age 15, snowboarding serves as her primary mental escape and stress relief, where she enters a true flow state. Guest BioJess Paris (she/her) is the Director of Design Systems, Visual Design, and DesignOps at ServiceTitan, where she's passionate about turning design systems into more than guardrails—they're her favorite playground for clarity, creativity, and helping teams build things that actually help users. Based in Denver, Jess loves Colorado life: snowboarding in the winter, paddleboarding in the summer, and hitting the trails all year long. She's not great at sitting still—whether she's tinkering in her garden, taking on new home projects, or trying out punch needling just to see where it goes. Jess is always chasing the next idea or hobby to explore. And of course, every adventure is made better with her border collie mix, Ollie by her side.LinksJess' website: https://jessparis.coJess on LinkedIn: https://www.linkedin.com/in/jessparis/Jess' Shred playlist (NSFW): https://open.spotify.com/playlist/26aK9101vKZNzgvNgqch7d?si=RO3GkUKSS8al0Ipq73kUSgJess' Chill Shred playlist (NSFW): https://open.spotify.com/playlist/5hIy9qppgRrhlB0iCanKQa?si=nrBVnGPcRFyV7lgPhR9n8gCreditsCover design by Raquel Breternitz.

In this episode, John Wilson and guest Rich Jordan dig into one of the scariest (and most valuable) moves you can make in home service: rebranding multiple companies into a single brand.Rich runs three acquired companies across New Hampshire and New Jersey…and he's in the middle of rolling them all into one new identity: High Ground Service Pros. They walk through why he's willingly tearing down a strong local brand (Sanford), what's driving the decision, and how he's trying to avoid losing customers, culture, or SEO in the process.From “house of brands” vs “branded house” to truck wraps, domains, Google Business Profiles, and core values (“seize the high ground”), this is a tactical conversation for anyone growing through acquisition or multi-market expansion.What You'll LearnWhen to keep multiple brands vs. going all-in on one — and how that choice impacts growth, culture, and marketing.How to execute a rebrand without losing customers — scripts, GBPs, websites, and call center tactics that actually work.Where the real ROI comes from — SEO, media, and operational focus once every truck and trade is under a single name.

In this Roofing Road Trips®, host Karen Edwards sits down with Andrew Mussio of WeatherPro Exteriors to talk about what it really takes for roofing contractors to migrate their operations to a digital platform like ServiceTitan. Andrew shares his firsthand experience implementing the software, what worked, what was challenging and the lessons learned along the way. Together, they explore whether the investment of time, training and cultural change is truly worth the payoff—and what contractors should know before starting their own journey toward operational transformation.   Learn more at RoofersCoffeeShop.com! https://www.rooferscoffeeshop.com/   Are you a contractor looking for resources? Become an R-Club Member today! https://www.rooferscoffeeshop.com/rcs-club-sign-up   Sign up for the Week in Roofing! https://www.rooferscoffeeshop.com/sign-up     Follow Us!   https://www.facebook.com/rooferscoffeeshop/   https://www.linkedin.com/company/rooferscoffeeshop-com   https://x.com/RoofCoffeeShop   https://www.instagram.com/rooferscoffeeshop/   https://www.youtube.com/channel/UCAQTC5U3FL9M-_wcRiEEyvw   https://www.pinterest.com/rcscom/   https://www.tiktok.com/@rooferscoffeeshop   https://www.rooferscoffeeshop.com/rss     #ServiceTitan #RoofersCoffeeShop #MetalCoffeeShop #AskARoofer #CoatingsCoffeeShop #RoofingProfessionals #RoofingContractors #RoofingIndustry 

Episode Quotes from Kevin Weaver:   "If we can quantify delivered capacity on the air side, we can work our way back to what's happening on the refrigerant side."    "We don't have to diagnose everything remotely — we have to be great at saying, 'there's a problem,' and prioritizing action."    "Even the best design can be wrecked at installation. Execution matters."    Chief Engineering Officer Kevin Weaver joins Eric and Bill to go beyond "remote monitoring" and explain how SmartAC is really a loyalty and trade-intelligence platform for residential HVAC. With three simple wireless sensors — a supply-air "comfort" sensor (temp/RH), a filter sensor (temp/static pressure), and a water sensor — plus a cloud-connected hub, SmartAC tracks delivered capacity and trends changes over time. That minimum viable data set lets contractors catch problems early, prioritize the right calls, and give homeowners peace of mind without needing full remote gauges.   Kevin walks through the contractor toolset, which includes a white-labeled homeowner app, a Pro app for technicians, and a partner dashboard that also integrates with Field Service Management. (FSM) systems like ServiceTitan. The result is fewer emergency visits, healthier memberships, and durable customer relationships (i.e., less ad spend, more lifetime value). He previews Gen-2 hardware (more sensing in more places, stronger radios), battery options (18 months on AA lithiums or 5–8 years with a long-life pack), and notes that SmartAC is approaching 100k homes sold — building one of the most extensive residential HVAC data sets for richer insights across brands, geographies, and system types.   We conclude with wisdom from Kevin's Texas A&M research: even great designs can fail due to poor execution. Right-size returns, stretch flex, use collars and mastic, and keep static in check. SmartAC's data helps expose oversizing, blower mis-settings, and undersized returns in days, transforming maintenance plans into smart maintenance and turning "transactional" customers into lifelong customers.   Kevin's LinkedIn: https://www.linkedin.com/in/kevin-weaver/ SmartAC: www.smartac.com   Earlier episode with founder Josh Teekell (Ep. 136):  https://www.buildinghvacscience.com/ep136-utilizing-smart-maintenance-plans-benefits-your-customers-and-your-business-with-josh-teekell/   This episode was recorded in October 2025.  

Ryan's back with a behind-the-scenes look at the chaos, wins, and pivots happening inside Aaron Overhead Doors. This one's raw, insightful, and packed with real strategies you can use in your own garage door company. From hiring decisions to software headaches, he breaks down what's working—and what's not—in an unpredictable market.October brought major transitions. Ryan stepped back into the business, reorganized team roles, and hired an EOS facilitator to get everyone aligned. He gets honest about letting go of a top performer, how a current team member stepped up big, and why sometimes the talent you need is already in your building. This episode also dives deep into the rocky switch from ServiceTitan to FieldPulse, sharing lessons learned, onboarding frustrations, and why he's still optimistic despite the bumps.Ryan also walks through his vision for a leaner, more efficient business—powered by automation, smarter software, and a tighter sales focus. He's consolidating tools, cutting unnecessary costs, and thinking long-term about how to build a scalable, high-margin company that delivers an elite customer experience without bloated overhead.If you've ever doubted whether you should keep pushing forward or step back and reset, this episode is for you. It's a mix of tough love, transparency, and a roadmap for moving fast without losing your mind. Ryan proves once again that even when things break, pivoting with purpose can move you closer to your goals.

In this episode of Unemployable with Jeff Dudan, Jeff sits down with Ellen Rohr — industry icon, financial educator, and co-founder of Zoom Drain, former president of Benjamin Franklin Plumbing, and current executive with ServiceTitan. Ellen shares her 40-year journey from cleaning up her husband's plumbing business to leading multi-million-dollar brands that transformed the trades.

In this episode of Unemployable with Jeff Dudan, Jeff sits down with Ellen Rohr — industry icon, financial educator, and co-founder of Zoom Drain, former president of Benjamin Franklin Plumbing, and current executive with ServiceTitan. Ellen shares her 40-year journey from cleaning up her husband's plumbing business to leading multi-million-dollar brands that transformed the trades.

Wondering if your contractor business is ready to sell for top dollar? In this eye-opening conversation with investment banker Christian Olson from Footprint Capital, we uncover why 7 out of 10 business owners accept offers without knowing their true value - potentially leaving millions on the table. Learn exactly how to position your business for maximum value with a private equity buyer.What You'll LearnWhy standardizing systems creates higher valuations (not lower ones)How to become a "platform company" and secure a second bite of the appleThe critical difference between business brokers and investment bankersWhy culture is the hidden value multiplier buyers scrutinize mostWhen (and who) to tell about your plans to sellTime Stamps00:14 - Discussing Business Deals01:18 - Impact of Interest Rates on Business Buying & Selling03:36 - Role of Investment Bankers06:54 - Understanding Private Equity10:59 - Steps to Getting Acquired14:14 - Importance of Company Structure17:13 - Standardization and Value Creation22:33 - Culture and Management in Business Deals28:06 - Understanding Business Valuation Multiples28:39 - Importance of Due Diligence30:49 - Case Study: Electrical and Plumbing Business32:52 - Becoming a Platform Company34:06 - Rollover Equity and Second Bite of the Apple35:45 - Preparing for a Sale to Private Equity38:41 - Common Mistakes in Business Sales41:59 - The Role of Culture in Business Success49:44 - Working with Footprint Capital54:25 - Episode OutroSnippets from the Episode"Seven to eight deals out of ten are sourced proprietarily, meaning no banker, no advisor. It's basically making that one-to-one handshake with the business owner." - Christian Olson"Being on ServiceTitan and being integrated across the board drives value because now you're trading expertise to the buyer. They're picking up something they may not have tried on their own." - Christian Olson"When you think you're unique, they're getting it from the guy next door. So you're standardizing that, but then it really boils down to execution. The software is just a tool." - Christian Olson"We've had several examples where the second bite of the apple is actually worth more than the first transaction." - Christian OlsonKey TakeawaysStart preparing for sale years in advance, not monthsStandardization beats customization for maximum valuationFinancial systems and proper accounting drive buyer confidenceCulture and employee empowerment are critical value driversBecoming a platform company creates exponentially more wealthManagement team preparedness directly impacts final valuationHaving an advisor typically pays for itself many times overResources⁠⁠24 Things⁠⁠ Construction Business Owners Need to Successfully Hire & Train an Executive Assistant⁠⁠Schedule⁠⁠ a 15-Minute Roadblock CallCheck out⁠⁠ OpenPhone⁠⁠Build a Business that Runs without you. Explore our⁠⁠ GrowthKits⁠⁠ Need Marketing Help? We Recommend⁠⁠ Benali⁠⁠Need Help with podcast production? We recommend⁠⁠ Demandcast⁠⁠More from Christian OlsonLinked InFootprint Capital WebsiteMore from Martin Holland⁠⁠theprofitproblem.com⁠⁠⁠⁠annealbc.com⁠⁠   ⁠⁠Email Martin⁠⁠⁠⁠Meet With Martin⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠Facebook⁠⁠⁠⁠Instagram⁠⁠More from Khalil⁠⁠benali.com ⁠⁠⁠⁠Email Khalil⁠⁠⁠⁠Meet With Khalil⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠Facebook⁠⁠⁠⁠Instagram⁠⁠More from The Cash Flow ContractorSubscribe to our⁠⁠ ⁠⁠⁠⁠YouTube channel⁠⁠Subscribe to our ⁠⁠Newsletter⁠⁠Follow On Social:⁠⁠ LinkedIn⁠⁠,⁠⁠ Facebook⁠⁠,⁠⁠ Instagram⁠⁠, ⁠⁠X(formerly Twitter)⁠⁠Visit our ⁠⁠website⁠⁠⁠⁠Email⁠⁠ The Cashflow Contractor

In this episode, Ryan dives deep into what's happening behind the scenes at his garage door company, the tech he's rolling out, and why the future of home services might not include people at all. Recorded just after the FieldPulse launch, he reflects on the rollout process, what went right, what went wrong, and how it's transforming how his team operates—especially with automation, ClearPath workflows, and vendor communication all dialed in.He opens up about making bold moves, like hiring an EA from Mexico, investing in AI masterminds, and taking more risks than ever before. Ryan explains how AI is no longer optional—it's essential. From automating SOPs and field service workflows to building customer-facing bots that can communicate like humans, he's already deploying tech that most of the industry isn't even thinking about yet.This episode also explores why GoHighLevel might be the most future-proof software in marketing automation, what it's like leaving ServiceTitan, and how tools like SureWinder save companies thousands by preventing injuries. Ryan discusses the concept of “software is dead” and why custom AI-driven tools are the next wave of operational efficiency.He doesn't shy away from the controversial stuff either—like his belief that robotics will soon replace labor in garage doors, especially with Tesla's Optimus entering the market. And he offers a powerful challenge to business owners: Are you resisting AI because it's hard, or because it's new?You'll also hear updates on Aaron Overhead Doors' rebrand, marketing strategies for lean overhead, and insights on how to plan your schedule around what actually works for you, not what looks good on paper. Plus, Ryan gives a shoutout to Chamberlain's upcoming AI-powered camera tech and why smart integrations are going to matter more than ever.This episode is packed with ideas, predictions, and tough love. If you're in home services and not paying attention to tech shifts in AI, robotics, and automation—you might already be behind.Find Ryan at:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://garagedooru.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://aaronoverheaddoors.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://markinuity.com/⁠Check out our sponsors!Sommer USA - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://sommer-usa.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Surewinder - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://surewinder.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Stealth Hardware - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://quietmydoor.com/⁠

John sits down with Christian Rattin, CEO of Five Star Home Services, to unpack how he helped transform a single-family HVAC shop into a $40M+ multi-market powerhouse across Columbus, Dayton, and Cincinnati.From growing through chaos to professionalizing with purpose, Christian shares Five Star's evolution — blending faith, strategy, and servant leadership to build a home service company that gives back millions. They go deep on: the “profit on purpose” philosophy, scaling across markets without losing culture, leadership development for second-chance employees, and using systems like Scaling Up to sustain growth.If you're serious about building a multi-location business, leading through values, or turning revenue into real impact, this episode is a masterclass in intentional scaling.

In this raw, unfiltered episode of Torsion Talk, Ryan hits record from a dark conference room in Hilton Head Island, South Carolina to unpack the chaos, breakthroughs, and real talk behind launching FieldPulse and embracing AI in home services.In this packed episode, he dives deep into how AI is reshaping home services, why most contractors are behind, and how he's using tech to streamline operations and scale smarter.He shares the behind-the-scenes chaos of switching CRMs, building custom AI tools mid-flight, and deploying new systems across multiple teams—all while on family vacation. You'll hear his thoughts on how AI can revolutionize internal operations like SOP access, live sales coaching, and vendor communication.Ryan breaks down FieldPulse's newest features—ClearPath workflows and vendor chat—and how they simplify training, improve job flow, and centralize supplier updates. No more scattered processes or confused techs—just step-by-step execution built for the real world.He also calls out unethical software practices in the industry, highlighting his painful experience with ServiceTitan's cancellation process. If you're stuck in an outdated system, this might be your sign to explore something better.This episode is more than just a software update—it's a wake-up call. Ryan explains why AI is no longer optional and how small steps today can prevent major failure tomorrow. Whether it's building internal tools with no code or creating smart agents that answer tech support questions in the field, the time to start is now.You'll leave this episode with real ideas for using AI to reduce costs, improve margins, and get ahead in a crowded market. Plus, Ryan shares what features he's most excited about in FieldPulse and how they're changing the way he runs operations across multiple service businesses.Want to future-proof your company, improve efficiency, and stop relying on broken systems? Start here.Need help launching FieldPulse or building your own AI agent? DM Ryan.Find Ryan at:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://garagedooru.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://aaronoverheaddoors.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://markinuity.com/⁠Check out our sponsors!Sommer USA - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://sommer-usa.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Surewinder - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://surewinder.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Stealth Hardware - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://quietmydoor.com/⁠

In this episode of Roofing Road Trips, host Karen Edwards welcomes Vishal Laddha from ServiceTitan to explore the role that technology is playing in the consolidations that are reshaping the roofing industry. They discuss the tech challenges facing companies that have consolidated, what the gaps are that exist with technology today and what the future may hold for roofing businesses. Learn about the role that AI plays, why your data is one of the most valuable assets you have and the importance of keeping it clean and accessible to ensure your business is consolidation ready when the opportunity presents itself.     Learn more at RoofersCoffeeShop.com! https://www.rooferscoffeeshop.com/    Are you a contractor looking for resources? Become an R-Club Member today! https://www.rooferscoffeeshop.com/rcs-club-sign-up    Sign up for the Week in Roofing! https://www.rooferscoffeeshop.com/sign-up    Follow Us!   https://www.facebook.com/rooferscoffeeshop/   https://www.linkedin.com/company/rooferscoffeeshop-com   https://x.com/RoofCoffeeShop   https://www.instagram.com/rooferscoffeeshop/   https://www.youtube.com/channel/UCAQTC5U3FL9M-_wcRiEEyvw   https://www.pinterest.com/rcscom/   https://www.tiktok.com/@rooferscoffeeshop   https://www.rooferscoffeeshop.com/rss     #ServiceTitan #RoofersCoffeeShop #MetalCoffeeShop #AskARoofer #CoatingsCoffeeShop #RoofingProfessionals #RoofingContractors #RoofingIndustry 

Live from Pantheon, John sits down with RJ Magee (Sierra) and Tyson Chen (Avoca AI) to talk about the future of technology in home service — from AI call centers to multi-location growth and ServiceTitan integration.RJ shares how Sierra grew to 6 companies across 5 states through strategic acquisitions, while Tyson explains how Avoca's AI agents are transforming call centers — booking jobs, handling overflow, and integrating directly with CRMs.They unpack what it really takes to expand across geographies, standardize technology stacks, manage ServiceTitan instances, and build a culture that embraces change. If you're scaling locations, integrating new tech, or curious about how AI can actually work in the trades — this one's a playbook.

Technology can either slow you down or unlock massive growth in your business. Too often, software in the trades is built by engineers who've never worked in the field leaving owners frustrated and teams overwhelmed. In this episode of Can't Stop the Growth, Chad Peterman sits down with James Hatfield, CRO of LiveSwitch and former home services entrepreneur, to discuss how technology should actually work for HVAC, plumbing, and trades leaders. James shares hard-earned lessons from running his own business, the pitfalls of over-engineered software, and how LiveSwitch is revolutionizing the industry with practical video tools that enhance efficiency, speed, and customer satisfaction. If you've ever been burned by clunky tech or struggled to get your team on the same page, this conversation will help you rethink how technology integrates into your operations. Don't forget to use code GROWTH10 when booking a call with James. Additional Resources: Connect with James Hatfield Set a meeting with James  Learn more about LiveSwitch LiveSwitch Pricing Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Software should solve real problems: Too many tools are over-engineered. The best tech comes from people who've lived the trades. Pace your growth initiatives: Don't burn out your team by trying to fix everything at once. Focus on the highest-value areas first. Use video to bridge gaps: From SOPs to customer education, short videos can effectively connect teams and enhance the customer experience. Speed is everything in sales: Virtual advisors and real-time video tools enable companies to close deals faster and serve customers more effectively. Integration matters: The best tech seamlessly integrates into existing systems, such as ServiceTitan, without adding complexity. Customer experience wins: Every decision, whether technical or process-related, should make life easier for both your team and your customers.

“Use AI to augment people, not replace them.” “Windshield time is 30% of a tech's day—let's turn it into sales prep.” “Proposals should translate specs into homeowner value—comfort, savings, and choices.” In this episode, recorded live from the NCI Summit 2025 in Round Rock, TX, Bill and Eric sit down with Winston Chi, co-founder of NOSO Labs, to explore how AI can augment (not replace) HVAC technicians. Winston shares his path from a Google-backed, AI-driven startup in food wholesale to building tools for the trades, inspired by ride-alongs and family ties to hands-on work. His core thesis: most techs aren't well trained in sales or structured communication, yet that's precisely what turns field data into homeowner decisions. The goal is to streamline processes and eliminate friction, allowing techs to communicate clearly, follow up reliably, and close deals ethically. NOSO's mobile-first app tackles three pain points:  (1) windshield time becomes prep time via short audio job briefs (history, likely issues, “don't forget the maintenance plan” cues);  (2) on-site conversations (or quick self-notes) are recorded and auto-structured into clear summaries and proposals—with visuals instead of math walls—plus rebate and tax credit logic that stays current as programs change; and  (3) follow-ups are auto-scheduled and teed up as texts or calls so opportunities don't leak.  A service manager dashboard displays follow-up activity, and there are native integrations (e.g., ServiceTitan and Housecall Pro).  Winston also previews their massive manuals brain—~15 million HVAC/water-heater manuals searchable by photo/nameplate—so techs can look up specs fast. Early users span from San Diego to New Jersey; NOSO offers a short trial, then annual contracts. LINKS: Winston Chi: https://www.linkedin.com/in/lwchi NoSo Labs:https://noso.so/   This episode was recorded in September 2025.  

In this episode of Owned and Operated, John Wilson is joined by Jack Carr (Jackquisitions) to break down the 4 steps to train your sales team and raise revenue fast.From building a repeatable process to setting metrics, John and Jack share how to treat sales like an order of operations—diagnosing problems step by step so your team can fix weaknesses and improve call over call. They discuss why consistency beats ad-hoc training, how to gamify scoreboards so techs know exactly where they stand, and why “inspect what you expect” is the ultimate accountability layer.John shares how his $30M HVAC, plumbing & electric company used sales training to drive 50% year-over-year growth, while Jack explains how bringing on a salesperson as his third hire fueled 100% growth three years in a row.Together, they unpack:Step 1 – Have a process: Scripts, SOPs, and the scientific method of diagnosing sales gapsStep 2 – Be consistent: Regular training, skills practice, peer feedback, and role playStep 3 – Install metrics: Scoreboards, targets, gamification, and making numbers visible dailyStep 4 – Inspect what you expect: Ride-alongs, monitoring calls, coaching, and accountability loops

Dave Yuan is the founder of Tidemark, an active growth equity investor focusing on vertical SaaS companies with outsized advantages that can become “control points” in their markets and grow very big. Dave and Tidemark have invested in successful vertical software companies like Toast, ServiceTitan, Jane, and CCC. Tidemark hosts their annual VSaaS Collective Live Event with experienced speakers for hundreds vertical SaaS founders on November 5, 2025. In this episode, we talk about the practical opportunities and risks of AI as it is developing right now in 2025 for vertical SaaS companies. Dave explains several powerful examples of how AI is being used in his portfolio companies and the new strategic questions that are being discussed.  Dave also shares: Why software companies are getting real results with AI and are not waiting for the AI revolution--it's hear now  How AI-powered “systems of action” have undue influence with important users and can potentially displace entrenched systems of record software. How fast-growing practical software company grow efficiently with well-timed product, channel, and regional expansion. Quote from Dave Yuan, founder of Tidemark Capital “There are a handful of examples where software companies with AI-powered solutions are getting two to five times what they got on a software seat with new outcome-based pricing. They are providing real hard to ROI that's measurable, oftentimes associated with revenue. “And arguably, they're only getting started because the outcomes that they're measuring are relatively low value and they can increase the value of the outcomes and price accordingly.  “To capture that value, it depends on competition. Because you can add a lot of value to your customers, but you can only charge for that value unless there's not a lot of competition vying for the same thing.“ Links Dave Yuan on LinkedIn Tidemark on LinkedIn Tidemark website VSaaS Collective Live event  Podcast Sponsor – Designli This podcast is sponsored by Designli, a digital product studio that helps entrepreneurs and startups turn their software ideas into reality. From strategy and design to full-scale development, Designli guides you through every step of building custom web and mobile apps. Learn more at designli.co/practical. The Practical Founders Podcast Tune into the Practical Founders Podcast for weekly in-depth interviews with founders who have built valuable software companies without big funding. Subscribe to the Practical Founders Podcast using your favorite podcast app or view on our YouTube channel. Get the weekly Practical Founders newsletter and podcast updates at practicalfounders.com. Practical Founders CEO Peer Groups Be part of a committed and confidential group of practical founders creating valuable software companies without big VC funding.  A Practical Founders Peer Group is a committed and confidential group of founders/CEOs who want to help you succeed on your terms. Each Practical Founders Peer Group is personally curated and moderated by Greg Head.

Derek Champagne talks with Jason Ferguson. Jason Ferguson wasn't supposed to make it—not out of his neighborhood, not into a Division I lockerroom, and definitely not to a tech IPO. But he's never followed the script. A former University of Hawai‘i football player, Jason is now a Sales Leader, speaker, coach, and author of Nobody's Legend, a self-help memoirrooted in truth, pain, and resilience.Raised in West Los Angeles, Jason faced violence, loss, and long odds. Football became his escape, and his obsession. Despite being undersized, he earned a full-ride scholarship through grit, vision, and relentless work. But when injuries ended his career, the identity he'd built crumbled, and he spiraled into addiction behindclosed doors. Jason's journey is one of rebuilding. From silence to significance. Today, he's a Director ofSales at ServiceTitan, where he helped scale the company through its hypergrowth years and successful IPO. He also coaches early-stage tech founders, helping them build high-performing revenue teams and sustainable growth strategies—grounded not in theory, but lived experience.Jason speaks on emotional intelligence, mental resilience, and transforming adversity into advantage, bringing unfiltered truth to audiences ranging from students to C-suite leaders.Nobody's Legend isn't just a memoir. It's a raw, unapologetic roadmap through chaos, self-destruction, and the long climb back to purpose. Told with unfiltered honesty and cinematic detail, this is the true story of a former D1 athlete who lost it all—football, identity, family, self-worth—and still found a way to rebuild from rock bottom.Jason Ferguson takes you inside the mind of an addict mid-withdrawal, a teenager chasing dreams in the unforgiving streets of L.A., and a grown man staring down the voice in his head telling him he's not enough. What unfolds isn't a comeback story. It's a reintroduction to who he was always meant to be.This book goes beyond motivation. It's about the war between your ears—the lies you believe, the doubts you feed, and the habits that either bury you or build you. Whether it's walking into a sales job in an oversized suit with nothing to lose or running sprints up a sand dune at 4 AM chasing a vision no one else could see, Nobody'sLegend reminds you that your pain isn't proof you're broken. It's proof you're not done yet.It's about mindset. It's about radical accountability. It's about getting hit and getting back up with youridentity intact. And most of all, it's about reminding every underdog, former screw-up, or misunderstood soul outthere that you don't have to be famous to be legendary.Order a copy of Nobody's Legend: https://jfinspires.com/book/Business Leadership Series Intro and Outro music provided by Just Off Turner: https://music.apple.com/za/album/the-long-walk-back/268386576

From texting workflows and estimate calculators to Google's four-result “Monopoly board,” Phil shows how better ops beat “more leads.” We dig into retargeting your ignored database, the five metrics that matter, and how AI/LLM authority content will shape the next decade. Whether you run HVAC, plumbing, gutters—or manage 1,800 units—these tactics turn chaos into pipeline. Watch to level up your home service marketing today.Connect with Phil RisherWebsite: https://phlashconsulting.com/ Chapters:00:00 – Introduction 07:19 – Two big fixes: ROAS visibility + lead management 09:11 – Text-first workflows that boost response & bookings 13:37 – Chat-to-text widgets & estimate calculators that convert 22:10 – Google “Monopoly board”: LSA, Search Ads, Map Pack, SEO 24:26 – Content flywheel from real customer calls (They Ask, You Answer) 27:21 – AI search & becoming the local authority with content 38:28 – Scaling ladder & PE honey holes (retargeting) 44:45 – Gino Wraps it Up We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors)

In this episode of Torsion Talk, Ryan gets real about what matters most in home services: net profit over revenue. Forget the flex of truck counts and million-dollar top lines — we're diving into the numbers that build freedom, stability, and long-term growth.Ryan opens up about his journey from chasing top-line revenue to prioritizing true business health, and the turning points that reshaped his mindset. You'll hear raw insights on financial planning, automation, AI implementation, and growing smarter (not just bigger).Topics Covered: - Transitioning from ServiceTitan to FieldPulse for better automation and cost control - Crushing it with Facebook and Instagram ads — what's actually working now - Splitting residential vs commercial brands and the SEO strategy behind it - GDU Mastermind growth, collaboration, and why it's changing the game for garage door pros - Revenue looks sexy, but profit builds freedom: Ryan's own financial wake-up call - Why most garage door companies operate with net margins under 10% - Strategies to boost net profit from 5% to 15%+ - The financial mindset shift every business owner needs to makeThis one is packed with hard truths and practical strategies you can implement right now. If you're tired of chasing numbers that don't move your bottom line, this episode will challenge your thinking and help you lead with clarity.Want to build a plan for 2026 that actually works? Join Ryan and Joseph Roberts at the 3-day Fort Lauderdale Intensive. One-on-one financials + strategic marketing + sales goals = your most profitable year ever.

Byron Deeter is a Partner at Bessemer Venture Partners, and one of the most renowned SaaS investors. Byron has led 19 unicorn investments, including IPO successes like ServiceTitan, Procore, Twilio, Box, Gainsight, Intercom, DocuSign, SendGrid. His portfolio includes eight companies that have gone public. Insane.  Agenda: 00:00 – Why are the stakes in AI higher than ever before? 05:20 – Is defensibility in AI gone for good? 07:40 – Do margins even matter when backing the next Anthropic or Perplexity? 09:50 – How does Byron think about future dilution when investing in AI today? 12:10 – With 40% of venture money going to 10 deals, is there any point investing elsewhere? 13:40 – Is vertical SaaS dead? Is there any point when the large players can own it? 18:00 – Will AI shift from the tech budget to the human labor budget and unlock trillions? 21:10 – Are we entering the era of billion-dollar businesses built by 10 people? 25:20 – Is treble-treble-double-double now too slow for AI companies? 33:10 – In today's AI gold rush, is it better to scream the loudest or just build the best product? 41:10 – What specific growth rates are best in class, good and not good enough today?  55:00 – Is venture now just a game of scale — Chanel vs. Walmart?    

Send us a textEver wonder what's holding back your business growth? The answer might be staring back at you in the mirror. Tom Howard, owner of multiple successful HVAC and plumbing companies and ServiceTitan executive, delivers a masterclass in ego-free leadership that transformed struggling businesses into multi-million dollar enterprises. His refreshingly blunt perspective challenges conventional wisdom: "You can be right or you can be rich. You get to pick one, but not both."Howard's approach to leadership is revolutionary yet practical. Rather than micromanaging, he advocates giving managers clear boundaries, financial targets, and then stepping aside. "I own probably eight different companies right now and then I work full-time at Service Titan as an executive. I can't do that if I don't have people that can run it." This philosophy creates true accountability and ownership throughout the organization.Perhaps most compelling is Howard's urgent message about AI adoption in trades businesses. "The AI revolution is going to be massive... AI is the opposite [of the Industrial Revolution]. It's giving these massive tools to the guy sitting on his laptop with an internet connection in his basement." He shares mind-blowing examples of AI automating call centers, creating training materials, and developing marketing content - all happening now, not in some distant future.Howard also distinguishes between belief and faith in business - a subtle but crucial difference. "It's one thing to believe something works; it's another to have enough faith to fully implement it." This insight explains why many businesses fail to execute proven strategies.Ready to remove your ego, embrace AI, and build a business that thrives even when you're not there? This episode is your blueprint. Check out Tom's book "Fetching Millions" on Amazon or visit howarddeals.com for his free acquisition guide. Support the show https://www.audible.com/pd/9-Simple-Steps-to-Sell-More-ht-Audiobook/B0D4SJYD4Q?source_code=ASSORAP0511160006&share_location=library_overflowhttps://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1 https://www.linkedin.com/in/coreysalescoach/

Jason Ferguson is with us on DREAM THINK DO!  His story feels like a Hollywood script — but I can tell you… it's real, raw, and absolutely inspiring! Jason was a D1 football player with a full ride to the University of Hawaii… until a devastating injury and a series of bad choices sent his life into a decade-long spiral of addiction. For a long time, it looked like his story might end in tragedy. But I'm wildly grateful to say…Jason fought his way into lasting recovery! Not only has he been clean for over 8 years… NOW… he's rebuilt his life from the ground up, one brutal, honest, relentless step at a time. Since then… get this: He's led high-performing sales teams across multiple startups, He's played a key role in a Google acquisition And today… he serves as Director of Sales at ServiceTitan — a nearly $9 billion software company that recently went public in one of the most successful IPOs in recent history. Let's put it this way… ServiceTitan is a freeeegin' rocket ship Jason's helped scale from the early days. Today… he's also a trusted advisor to founders, a success coach to execs, a wildly impactful keynote speaker. Now… in full transparency… Jason is an Authority Bridge™ coaching client of mine.  And it has been an honor and a true pleasure to walk alongside him as he's been building his consulting, coaching and speaking business. I can say… being his coach has given me a front row seat to see that Jason lives his message… day in a day out… and that's why he so freeegin successful and impactful! By the way… Jason's debut book is coming out soon!  It's called Nobody's Legend.  It's raw, unfiltered, and packed with great stories and the real-life mindset tools and strategies that have helped him turn it all around… and live an amazing life that he loves! Seriously… This is redemption. This is reinvention. This… is Jason Ferguson. Read The Full Show Notes Here: https://mitchmatthews.com/425/ 

In this session, CRO of ServiceTitan, Ross Biestman, and Chemistry's Managing Partner and Co-Founder, Kristina Shen, discuss ServiceTitan's founding principles and growth from a small company to a $11 billion vertical SaaS leader. Together they cover ServiceTitan's mission-driven approach, and its successful adoption of AI for operational efficiency. Ross shares personal anecdotes about customer interactions and pivotal moments leading to ServiceTitan's massive success. The episode underscores the importance of on-site customer interactions and the role of AI and disciplined expansion in their growth strategy. ------------------ This episode of the SaaStr podcast is sponsored by: get.tech The best .coms are taken or overpriced. So you settle on a workaround domain for your website. Don't compromise. Get a clean, sharp .tech domain that instantly says: this is a tech startup. Grab yours at get.tech/saastr or via domain registrars like GoDaddy. ------------------ Hey everybody, SaaStr AI's next stop takes us to London on December 2nd and 3rd! It's Christmas with SaaStr and 2,000 of the best SaaS and AI leaders. The biggest names will be there. The best networking.  Early adopter tickets are selling faster than we expected. So don't wait. With only 5 months until the event, we expect this year's SaaStr London event to sell out to capacity.  Use my code jason20pod for exclusive savings. Get your tickets now at podcast.saastrlondon.com or use code jason20pod at checkout. SaaStr AI London – where SaaS Meets AI in London. See you there. ------------------ Hey everybody, SaaStr Annual will be back in May of 2026.  The world's largest SaaS + AI gathering for executives. Just this May we hosted: 10,000 attendees with 68% VP-level and above, 36% CEOs and founders and a growing 25% were AI-first professionals. This is the very best of the best S-tier attendees and decision makers that come to SaaStr each year.  But here's the reality, folks: the longer you wait, the higher ticket prices can get. Early bird tickets are available now, but once they're gone, you'll pay hundreds more so don't wait. Lock in your spot today. Use my code JASON100 for exclusive savings. Get your tickets at podcast.saastrannual.com or use code JASON100 at checkout. 

From running an HVAC business with her husband to becoming the Principal Industry Advisor at ServiceTitan, Angie Snow shares proven ways to recruit new talent, boost online reviews, retain employees with creative scheduling, and leverage technology like AI. Get tactical advice on building a winning team culture, overcoming trade industry stigmas, and hear why home service careers are more in demand—and rewarding—than ever. More about the episode Theme Music by Ali Schwartz and Meserole Sound