Service Business Mastery - Business Tips and Strategies for the Service Industry

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Service business mastery is a new podcast that helps business owners and managers succeed in business by sharing tips on leadership, marketing, financials, pricing, HR and much more.

Tersh Blissett


    • May 28, 2025 LATEST EPISODE
    • weekly NEW EPISODES
    • 40m AVG DURATION
    • 427 EPISODES


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    Latest episodes from Service Business Mastery - Business Tips and Strategies for the Service Industry

    How Entrepreneurs Fix Burnout & Libido Loss using Testosterone & Peptides - Dr Adam & Paul Bakhtiar

    Play Episode Listen Later May 28, 2025 66:12


    Learn how to automate tasks, save time, and increase your profit. No Coding required!

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    AI Call Tracking for Contractors to Maximize Marketing ROI with CallRail Tools – Nick Jascomb

    Play Episode Listen Later May 21, 2025 41:06


    Learn how to automate tasks, save time, and increase your profit. No Coding required!

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    Using TikTok to Attract Customers For HVAC and Plumbing Businesses with Jen McKee

    Play Episode Listen Later May 14, 2025 59:23


    Learn how to automate tasks, save time, and increase your profit. No Coding required!

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    How most home service businesses are misled by CPAs with Kristen Deese

    Play Episode Listen Later May 7, 2025 42:04


    Learn how to automate tasks, save time, and increase your profit. No Coding required!

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    AI-Powered Scheduling Helping Contractors Get More Leads & Maximize ROI with Nikolai Matveev & Daniel Fuentes

    Play Episode Listen Later Mar 26, 2025 59:39


    Learn how to automate tasks, save time, and increase your profit. No coding required!

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    How to Sell Your HVAC Business for Maximum Profit with Joe Strittmatter & Brian Cohen

    Play Episode Listen Later Mar 19, 2025 26:55


    Learn how to automate tasks, save time, and increase your profit. No coding required!

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    How Private Equity Destroys Businesses After Acquisition with Matt Michel and Brandon Jacob

    Play Episode Listen Later Mar 12, 2025 57:38


    Learn how to automate tasks, save time, and increase your profit. No coding required!

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    How College Debt is Trapping Students While Trade Jobs Create Millionaires with Kate Cinnamo

    Play Episode Listen Later Mar 5, 2025 36:15


    Learn how to automate tasks, save time, and increase your profit. No coding required!

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    How Email Became the Secret Weapon for 8-Figure Trades Businesses with Zac Garside

    Play Episode Listen Later Feb 26, 2025 54:45


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, recorded live at Business Uncensored Event in Chattanooga, Tennessee. Hosts Tersh Blissett and Joshua Crouch are joined by Zac Garside, Founder of "Done-For-You Email Marketing." They explore the evolving landscape of email marketing within the Service Industry, addressing current trends, challenges, and the critical role of adapting email strategies to Market Changes.

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    How Time Management & Delegation Transform Contracting Businesses in 2025 | Danielle & Suzanne

    Play Episode Listen Later Feb 19, 2025 32:50


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, Recorded live at Business Uncensored 2024, hosts Tersh Blissett and Joshua Crouch sit down with Danielle Putnam and Suzanne Wedeven from The New Flat Rate team. They discuss industry trends, challenges, and the importance of pricing strategy adjustments to cope with market shifts.

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    Leadership Hacks for Service Professionals to Drive Growth Through Accountability with Leah Paige

    Play Episode Listen Later Feb 12, 2025 47:28


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this insightful episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Leah Paige, a customer experience coach with Nexstar. Leah shares her expertise on leadership and coaching within the service industry. They explore the significant impact of embracing failures and learning from them, the integration of AI and automation into service business practices, and the personal anecdotes that highlight the transformative power of personal development on professional success. Leah also highlights the role of NexTeams by Nexstar, a platform that connects coaches and members, fostering collaboration, learning, and continuous growth in a dynamic environment. In this episode, here's what you can expect to learn:  The crucial role of personalized coaching and embracing failures in leadership development. Strategies for integrating AI and automation to enhance customer and employee experiences How personal growth directly influences professional performance and service delivery. If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably

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    AI Tools for Service Business Owners to Maximize Profits and Efficiency with Mark Paup

    Play Episode Listen Later Feb 5, 2025 48:40


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com   In this episode, recorded at the Nexstar Super Meeting in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch chat with Mark Paup, owner of Golden Rule Plumbing, Heating, Cooling, and Electrical. They explore how AI and automation are revolutionizing the trades industry. ⚙️

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    How AI Automation is Transforming Customer Service for HVAC and Plumbing Companies with Tyson Chen

    Play Episode Listen Later Jan 29, 2025 49:28


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Tyson Chen, Co-Founder of Avoca AI, to discuss how technology is transforming the service industry.

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    Redefining Customer Service with AI Tools for Call Centers & Operators | Boris Valkov & Dave Schmidt

    Play Episode Listen Later Jan 22, 2025 57:58


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, host Tersh Blissett is joined by Boris Valkov, CEO of Lace, and Dave Schmidt, Director of Operations at Frederick Air, to explore the transformative impact of AI in the service industry.

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    Membership Strategies for HVAC Professionals to Boost Customer Retention with Billy Stevens

    Play Episode Listen Later Jan 15, 2025 61:11


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Billy Stevens, founder of Sera Systems and a pioneer in revolutionizing the service industry.

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    How to Convert More Leads into Paying Customers with Kevin LeSage and Jonathan Torrey

    Play Episode Listen Later Jan 8, 2025 59:45


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Kevin LeSage, CEO of SearchLight and Jonathan Torrey, Director of Marketing at SearchLight. A cutting-edge analytics platform for the service industry.

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    The Secret to Calculating True Billable Hours for Contractors with Ruth King

    Play Episode Listen Later Jan 1, 2025 47:53


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this insightful episode, hosts Tersh Blissett and Joshua Crouch are joined by financial expert Ruth King to tackle one of the most pressing challenges for contractors: mastering the financial side of their business. Ruth, an accomplished author, speaker, and advisor, shares practical strategies to improve profitability, manage overhead, and avoid common mistakes that can cost your business dearly. If you've ever struggled to understand your finances or wondered how to make your business more profitable, this episode is for you. Ruth provides clear, actionable advice that you can implement immediately to start seeing results. She also provides a two-day, on-site training program “Building Profit and Wealth School”.    Register Now: https://keap.page/rk139/building-profit-and-wealth.html   In this episode, here's what you can expect to learn:  Why billable hours are the cornerstone of revenue generation for contractors. How to avoid the most common financial mistakes that could cost your business thousands. The role of inventory management in boosting business valuation and ensuring accurate financial reporting. Practical tips for calculating overhead costs and net profit per billable hour. How to design a maintenance program that is profitable and sustainable.   If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably

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    Why I Coach My Competition and Invite Them Into My Business with Tommy Mello

    Play Episode Listen Later Dec 26, 2024 25:41


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Tommy Mello, founder of A1 Garage Door Service  at the Home Service Freedom Event 2024. Tommy is a recognized leader in the home service industry.

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    Why AI Will Be the Biggest Technological Revolution of Our Lifetime with Boris Valkov

    Play Episode Listen Later Dec 18, 2024 35:43


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.comIn this episode, hosts Tersh Blissett and Joshua Crouch sit down with Boris Valkov, Co-Founder & CEO of Lace, live from the Service World Expo 2024 in Orlando, to explore how AI is revolutionizing service-based businesses.

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    How to Transform Your Business with Disney-Style Customer Experience Strategies with John Formica

    Play Episode Listen Later Dec 11, 2024 37:59


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Josh Crouch are live from Service World Expo 2024, joined by John Formica, a former Disney leader and expert in customer experience transformation.

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    How AI Can Keep Your Business Competitive and Meet Customer Demands with Rocky Ozaki

    Play Episode Listen Later Dec 4, 2024 39:20


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Rocky Ozaki, founder of Now of Work, live from the Nexstar Super Meeting, to discuss how AI is reshaping the future of work, especially for service-based businesses.

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    How HVAC Contractors Overcome Regulatory Roadblocks for Quality Service with Terry McIver

    Play Episode Listen Later Nov 27, 2024 32:56


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, host Tersh Blissett is joined by Terry McIver, seasoned editor at Contracting Business, to explore the latest shifts in the HVAC industry and the power of community among trade professionals.

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    How AI Boosts Productivity and Streamlines Operations in Service Industries with Jonathan Mast

    Play Episode Listen Later Nov 20, 2024 63:31


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Jonathan Mast, founder of White Beard Strategies, a company focused on helping small businesses work smarter with AI.

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    From HVAC Technician to Entrepreneur Scaling Blue-Collar Businesses with Matt Murray

    Play Episode Listen Later Nov 13, 2024 49:37


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.comIn this episode, hosts Tersh Blissett and Joshua Crouch are joined by Matt Murray Founder and CEO of Blue Collar King Coaching & Consulting, known as the “Blue Collar King,” a leading voice in business coaching for service-based industries.

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    Scaling Your Home Service Business with AI-Powered Customer Support with Bradley Scruggs from Zyratalk

    Play Episode Listen Later Nov 6, 2024 48:30


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Bradley Scruggs, Chief Marketing Officer and Co-founder of ZyraTalk, a company transforming customer engagement with AI technology for home service businesses.

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    How to Run a Successful HVAC Company and Grow From Startup to $1 Million in Revenue

    Play Episode Listen Later Oct 30, 2024 55:29


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Ken Hale and Jake Deputy from Complete Comfort Heating, Air & Plumbing, a company dedicated to HVAC solutions and business growth in the contracting space.

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    Customer Loyalty Strategies for Service Business Owners to Boost Retention with Justin Riley

    Play Episode Listen Later Oct 23, 2024 90:37


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Justin Riley, President of UpFrog, a company revolutionizing marketing and lead generation for service-based businesses.

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    Building a Million-Dollar Service Business From Door Knocking with Zach Jones & Dalton Hadley

    Play Episode Listen Later Oct 16, 2024 37:45


    Welcome to the Service Business Mastery Podcast!   Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are excited to feature Zach Jones and Dalton Hadley  from Air Support Heating & Cooling, two rising stars in the HVAC industry. Zach and Dalton have built their business from the ground up, growing rapidly in just 18 months by staying debt-free and using innovative strategies to drive customer growth.

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    How to Finance Home Services for Clients with Bad Credit with Thomas Murphy - IHCS Finance

    Play Episode Listen Later Oct 9, 2024 48:23


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, the hosts Tersh Blissett and Joshua Crouch are joined by Thomas Murphy from IHCS Finance, a company specializing in HVAC and home improvement financing solutions.

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    The Future of HVAC with AI Driven Air Quality Monitoring with Kevin Hart

    Play Episode Listen Later Oct 2, 2024 60:24


    Welcome to the Service Business Mastery Podcast!   Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we are excited to feature Kevin Hart, founder of HAVEN IAQ, a leader in indoor air quality monitoring systems.

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    The Secret to Explosive Business Growth by Mike Michalowicz !

    Play Episode Listen Later Sep 25, 2024 35:30


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're thrilled to feature Mike Michalowicz, renowned author and business expert, who has helped countless small businesses unlock their true potential.

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    What makes a great insurance agent with Matthew Abbotts!

    Play Episode Listen Later Sep 18, 2024 23:09


    Welcome to the Service Business Mastery Podcast!   Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we are excited to feature Matthew Abbott from the Abbott Family Agency, a leading expert in insurance solutions for small businesses, particularly in the home services sector.

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    Mastering the Service World Expo-Tips from Industry Leaders on Maximizing Your Experience!

    Play Episode Listen Later Sep 11, 2024 60:05


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we sit down with Tom Peregrino, President at Service Nation, Jim Hinshaw the vice President at Service Nation & Chris Michel the training Director at Service Nation, three seasoned professionals in the HVAC and service business industry. They share their extensive experience in business leadership, team management, and the importance of strategic planning for business growth. They also highlight the value of networking and learning opportunities at industry events like the upcoming Service World Expo 2024. In this episode, here's what you can expect to learn: The benefits of attending industry expos and how to maximize your experience. Effective strategies for scaling your service business. Leadership and team management tips from seasoned professionals. How to implement actionable business strategies and foster a culture of growth. The role of networking and continuous education in achieving long-term business success. If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably

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    Mastering Technology and Business Shifts in Home Services with Julian Scadden!

    Play Episode Listen Later Sep 4, 2024 46:41


    Welcome to the Service Business Mastery Podcast!   Visit our website for more episodes and insights! www.servicebusinessmastery.com. In today's episode, we are excited to have Julian Scadden, CEO of Nexstar Network, as our special guest!

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    Unlock Double Growth Secrets in Profit With Joe Crisara !

    Play Episode Listen Later Aug 28, 2024 49:34


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're thrilled to feature Joe Crisara, America's HVAC, Plumbing & Electrical Contractor "Service Sales Coach"  and author of the impactful book What Should We Do?

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    Mastering the Art Of Online Reputation With Chris Lollini

    Play Episode Listen Later Aug 21, 2024 54:37


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we sit down with Chris Lollini, the founder of Reputation Igniter, who brings his wealth of experience in digital marketing, particularly for HVAC and home service businesses.  Chris's leadership, Reputation Igniter has become a go-to resource for enhancing online presence through effective reputation management strategies.   In this episode, here's what you can expect to learn: The evolution and benefits of focusing on online reputation management. Key strategies for simplifying digital marketing for small businesses. The significance of maintaining an active and positive Google Business Profile. How to foster customer relationships that lead to consistent positive reviews. The role of simplicity and focus in achieving long-term business success. If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably

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    Unveil the secrets of success with Brad Hone!

    Play Episode Listen Later Aug 14, 2024 61:46


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're excited to welcome Brad Hone, Senior Vice President of Sales at Air Scrubber.

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    How Private Equity Manipulate the Economy, Why it Affects Trade Businesses and how to Navigate it with Jawad Olabi

    Play Episode Listen Later Aug 7, 2024 46:06


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're excited to welcome Jawad Olabi, Managing Partner at ServicePro CFO.

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    Navigating 2024 Key Economic Trends Impacting Trade Businesses With Jawad Olabi - Part 1!

    Play Episode Listen Later Jul 31, 2024 69:18


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're excited to welcome Jawad Olabi, Managing Partner at ServicePro CFO.

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    Unleashing Human Potential Through AI Powered Talent Intelligence With Jonathan Porter!

    Play Episode Listen Later Jul 24, 2024 55:05


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're thrilled to welcome Jonathan Porter-Whistman, CEO of WhoHire.

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    Mastering Operational Excellence in Home Services with Mike Disney

    Play Episode Listen Later Jul 17, 2024 45:57


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're delighted to host Mike Disney, COO of CEO Warrior. ⚔️

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    Work-Life Balance for Business Couples with Julie and Brittany

    Play Episode Listen Later Jul 10, 2024 61:12


    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com. In this episode, we're delighted to host #JulieBlissett, Director of Lasting Impressions at Service Business Mastery / Service Emperor and #BrittanyMcGovern, co-owner of Relentless Digital.

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    The Power of Social Media for Trade Services with Jen Mckee

    Play Episode Listen Later Jul 3, 2024 40:32


    Welcome to the Service Business Mastery Podcast!   Visit our website for more episodes and insights! www.servicebusinessmastery.com.   In this episode, we're delighted to host Jen McKee, founder of Kee Hart Marketing.

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    Unconventional Success From Pencils to Profits With Cameron Bawden

    Play Episode Listen Later Jun 26, 2024 41:01


    Welcome to the Service Business Mastery Podcast!   Visit our website for more episodes and insights! www.servicebusinessmastery.com.   In this episode, we're delighted to host Cameron Bawden, CEO and co-founder of Green Mango Pest Control.

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    Grassroots to Greatness Zach's Liftify Leaps

    Play Episode Listen Later Jun 19, 2024 52:02


    Welcome to the Service Business Mastery Podcast!   Visit our website for more episodes and insights! www.servicebusinessmastery.com   In this episode, we're excited to host Zach Garrett founder and CEO at Liftify. Under Zach Garrett's leadership, Liftify has quickly become a valuable partner for businesses seeking to improve their online reputation by focusing on generating and managing customer reviews. In this episode, here's what you can expect to learn: Importance of Business Reputation. The importance of staying engaged in learning and development as a business owner. How to effectively gather and use customer feedback to build a strong business reputation. The importance of responding professionally to negative reviews. The benefits of addressing negative reviews and using them to improve business practices. If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably

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    Grass Roots Genius Blueprint for Business Blossom With Derek Cormier

    Play Episode Listen Later Jun 12, 2024 49:53


    Welcome to the Service Business Mastery Podcast!   Visit our website for more episodes and insights! www.servicebusinessmastery.com   In this episode, we're delighted to host Derek Cormier Founder and CEO at Climate Experts. Under Derek's leadership, Climate Experts has established a reputation for providing high-quality service, innovative solutions, and a commitment to sustainability. In this episode, here's what you can expect to learn: Importance of Marketing Company Culture The benefits of Applicant Tracking Systems (ATS) Importance of marketing company culture to attract potential employees Importance of listener's reviews and feedback for improving podcast   The perception of creating roles to appease employees and ensuring roles have clear expectations.   If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably

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