Podcasts about phone tap

Today’s Phone Tap victim recently had their car stolen, and while the nice thing to do would be to help find it, we’re gonna Phone Tap them instead using a Police Psychic!See omnystudio.com/listener for privacy information.

In your Phone Tap, Jeff calls a guy to tell him that the church he booked for his child’s christening is bumping him because the Jonas Brothers are coming to town and you don’t say “NO” to hunks like that!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim is hoping to have a relaxing weekend away with his wife, but Brooke's calling to tell him thanks to a convention that’s in town, he might never sleep well again!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim is hoping to have a relaxing weekend away with his wife, but Brooke's calling to tell him thanks to a convention that’s in town, he might never sleep well again!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim is expecting an uneventful trip out of town but Jeff's calling from his hotel and there’s a few “extra amenities” he should know about before checking in…See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim is expecting an uneventful trip out of town but Jeff's calling from his hotel and there’s a few “extra amenities” he should know about before checking in…See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim has been chatting with a woman named Juniper for about a week, but before their first date, he needs to talk to her representation, and unfortunately that means BROOKE!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim has been chatting with a woman named Juniper for about a week, but before their first date, he needs to talk to her representation, and unfortunately that means BROOKE!See omnystudio.com/listener for privacy information.

Most service business owners are chasing the next lead source. Google Ads. Facebook Ads. AI. SEO. Automation. But sometimes the fastest way to grow is still the most old-school strategy in the book: getting out into your community, shaking hands, building trust, and making sure people remember your brand. In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Chuck Worley, owner of Worley's Home Services, to talk about branding, networking, reputation, and the real-world grind behind building a service business people know, trust, and refer. Chuck shares his journey from struggling in school to building a career in HVAC sales, starting and losing a business, rebuilding from bankruptcy, paying back debts he was no longer legally required to pay, and eventually growing Worley's Home Services into a $17 million company. He also breaks down why branding is not just about a logo, why standing out matters, and how his orange and green jackets became a memorable part of his local brand. They also discuss: How Chuck went from HVAC technician to top-performing comfort advisor Why sales changed his life and gave him a path forward The painful lessons from bankruptcy and rebuilding from zero Why reputation matters more than almost anything in business How Chuck used networking to grow his company without relying only on digital marketing Why your brand needs to be memorable, even if people think it looks ridiculous How local chambers, BNI groups, and business events can generate real relationships Why referrals still matter in a world obsessed with AI and ads How Chuck used small acquisitions and owner financing to grow Why being the "power connector" in your market can create long-term growth How service business owners can start networking even if they feel uncomfortable If you are a service business owner who wants to build a brand people remember, generate more referrals, and grow through real relationships, this episode is a practical, no-BS playbook. Timestamps 00:00 Old-school networking advice 03:36 Challenges with AI voice calls 08:48 Struggling through high school 11:48 Quitting shipyard job for family 13:32 Quitting jobs due to drug use 18:42 Friend's Offer During Divorce 22:18 Early business struggles and trust 25:11 Growing HVAC Business from Dorm Room 27:03 CallRail for tracking marketing calls 30:37 Networking as an Introvert 32:51 Growing the sales team 36:55 Personal branding and first impressions 41:10 Joining a Chamber of Commerce 45:13 Networking and local referrals 48:41 Networking with industry professionals 52:26 Overcoming networking anxiety 52:58 Networking event experience 56:57 Importance of referrals and relationships 59:38 Wrapping up and subscribing encouragement Follow the Host and Guest Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Joshua Crouch: https://www.linkedin.com/in/josh-crouch/ Chuck Worley: https://www.linkedin.com/in/chuckworley757/  Connect with Us • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmasterypodcast • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast This episode is kindly powered by: UpFrog: upfrog.com MarketStorm is an AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/ Get Your 14-Day Free Trial with CallRail!: https://www.callrail.com/sbmpod CompanyCam: https://companycam.com/ Breezy: Capture 25-30% more clients with Breezy AI Agents. Use code "SBM" to book a demo and get $500 on us: https://getbreezyapp.com/schedule-demo PhoneTAP: Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo   

Today’s Phone Tap victim runs a little coffee shop that’s been doing wonderful things for the less fortunate in the community. So we thought we’d send reporter extraordinaire “Ed Daniels” to interview her all about it!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim runs a little coffee shop that’s been doing wonderful things for the less fortunate in the community. So we thought we’d send reporter extraordinaire “Ed Daniels” to interview her all about it!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim has the perfect idea for a new TV show, and we’re happy to produce it for her, as long as we can change every single thing about it!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim has the perfect idea for a new TV show, and we’re happy to produce it for her, as long as we can change every single thing about it!See omnystudio.com/listener for privacy information.

One woman emailed us to prank her daughter, so we’re introducing her to her mom’s new boy toy from Yoga. It’s a ROLANDO Phone Tap!See omnystudio.com/listener for privacy information.

One woman emailed us to prank her daughter, so we’re introducing her to her mom’s new boy toy from Yoga. It’s a ROLANDO Phone Tap!See omnystudio.com/listener for privacy information.

In your Phone Tap, we call a woman who is STRUGGLING with tech issues trying to get into her email, but we’ve got the best artificial intelligence IT director in the entire company to help!See omnystudio.com/listener for privacy information.

In your Phone Tap, we call a woman who is STRUGGLING with tech issues trying to get into her email, but we’ve got the best artificial intelligence IT director in the entire company to help!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim is a makeup artist looking to pick up extra work, so we’re calling from a FUNERAL HOME and we’ve got more work for her than she can handle in 100 lifetimes!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim is a makeup artist looking to pick up extra work, so we’re calling from a FUNERAL HOME and we’ve got more work for her than she can handle in 100 lifetimes!See omnystudio.com/listener for privacy information.

Most contractors think branding is about logos, colors, and marketing. It's not. The strongest brands in the trades do something much more powerful: they attract great employees, create loyal customers, and make growth easier. In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Levi Torres, founder of High 5 Plumbing, Heating, Cooling & Electric, to discuss how consistent branding became the foundation for one of Colorado's fastest-growing home service companies. What started as a simple idea—a high five at the end of every service call—evolved into a recognizable brand that helps attract top talent, improve retention, and create a culture employees are proud to be part of. Levi shares how High 5 uses social media, training systems, operational consistency, and employee development to build a company that technicians actively want to join. They discuss: • Why branding is a recruiting tool, not just a marketing tool • How company culture influences hiring success • The power of consistency in building trust • Why social media has become a recruiting engine • Creating clear career paths for technicians • Building training systems that support growth • How documentation makes scaling easier • Expanding into HVAC and electrical without losing culture • The role of AI in coaching and employee development • Why employee experience directly impacts customer experience If you're struggling to hire quality people, improve retention, or scale your service business, this episode will show you how a strong brand can solve more problems than you think. Timestamps 00:00 Building a Social Media Presence 06:12 Naming the plumbing business 08:06 Starting to focus on plumbing 10:54 Importance of personal growth in business 14:23 Adapting Branding During Covid 18:02 Switching to social media strategy 20:02 Social media's role in recruiting 23:38 Training technicians to show passion 26:50 Building a Trusting Work Culture 30:15 Employee system review meetings 35:14 Setting up HVAC systems 38:10 Following systems for success 41:22 Customer acquisition strategies and shifts 44:01 Rotating manager-led training sessions 47:49 Utilizing AI for company growth 49:52 Experience with automatic recording systems 54:37 Understanding team roles and strengths 56:42 Balancing revenue and company culture Follow the Host and Guest Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Joshua Crouch: https://www.linkedin.com/in/josh-crouch/ Levi Torres: https://www.linkedin.com/in/levi-torres-9b4b97103/ Connect with Us • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmasterypodcast • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast This episode is kindly powered by: UpFrog: upfrog.com  MarketStorm is an AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/  Get Your 14-Day Free Trial with CallRail!: https://www.callrail.com/sbmpod CompanyCam: https://companycam.com/  Breezy: Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us: https://getbreezyapp.com/schedule-demo PhoneTAP: Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo 

Today’s Phone Tap victim has been having a ROUGH week. The only bright spot has been a deer visiting her yard, that she’s posted pics of on social media. Her friend hit us up and thinks a Phone Tap might be just what this animal lover needs to turn her week around!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim has been having a ROUGH week. The only bright spot has been a deer visiting her yard, that she’s posted pics of on social media. Her friend hit us up and thinks a Phone Tap might be just what this animal lover needs to turn her week around!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim just bought a new home and is ready to move in! But before that big day, we’re calling as the “previous owner” to warn her about a supernatural, super helpful presence hiding in her walls!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim just bought a new home and is ready to move in! But before that big day, we’re calling as the “previous owner” to warn her about a supernatural, super helpful presence hiding in her walls!See omnystudio.com/listener for privacy information.

One of our listeners wanted to make his wife a little jealous so he emailed us and we were totally game! His wife is about to get a call from someone in his office who is crushing on him HARD, in your Phone Tap!See omnystudio.com/listener for privacy information.

One of our listeners wanted to make his wife a little jealous so he emailed us and we were totally game! His wife is about to get a call from someone in his office who is crushing on him HARD, in your Phone Tap!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim has been taking dance lessons with her “nice guy” husband, and Brooke's taking this opportunity to try and convince her that he’s a BAD BOY, WILD MAN. Will she take the bait?See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim has been taking dance lessons with her “nice guy” husband, and Brooke's taking this opportunity to try and convince her that he’s a BAD BOY, WILD MAN. Will she take the bait?See omnystudio.com/listener for privacy information.

We’re sending our most ADVENTUROUS Phone Tap character out on the open seas for a life changing experience on a cruise! Though, the life we’re changing is that of the wife of one of our listeners!See omnystudio.com/listener for privacy information.

We’re sending our most ADVENTUROUS Phone Tap character out on the open seas for a life changing experience on a cruise! Though, the life we’re changing is that of the wife of one of our listeners!See omnystudio.com/listener for privacy information.

Most home service companies don't have a lead problem. They have a follow-up problem. In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Kevin Wu, founder of Leaping AI, to discuss how AI voice agents and automation are helping home service businesses solve some of their biggest call center challenges. From missed calls and slow follow-up times to after-hours booking and lead nurturing, Kevin shares how AI is being used as a practical tool to support customer service teams, improve speed-to-lead, and create better customer experiences without replacing people. The conversation also explores the future of AI-powered call centers, how contractors can automate repetitive tasks, and why business owners should focus on using AI to eliminate bottlenecks instead of simply cutting payroll. What You Will Learn in This Episode Why speed-to-lead is still one of the biggest challenges in home services How AI voice agents help capture missed opportunities The difference between replacing employees and supporting employees Why call centers struggle with consistency and process adherence How AI can improve appointment scheduling and follow-up The role of AI in call monitoring and quality control Why data quality inside your CRM matters more than ever How AI can help clean and organize customer databases The future of automated outbound campaigns The risks of AI abuse and spam calling How responsible AI adoption can improve customer experience Why contractors should start experimenting with AI today If you're looking for ways to improve call handling, increase booked appointments, and build a more efficient service business, this episode is packed with practical insights. Timestamps 00:00 Challenges with contractor responsiveness 03:11 Kevin introduces himself 08:58 Kids' interest in trade careers 09:45 Issues with Customer Support Responsiveness 14:00 AI improving call center efficiency 18:33 Solving data analysis with AI 20:55 Improving business metrics accuracy 25:37 Implementing EOS for business owners 29:31 Focusing on business priorities 32:00 AI for persistent customer follow-up 35:27 Responsible AI use in marketing 39:33 Data export issues in QuickBooks 40:45 Using AI to clean CRM data 43:35 Trying something new for 30 minutes Follow the Host and Guest Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Joshua Crouch: https://www.linkedin.com/in/josh-crouch/ Kevin Wu: https://www.linkedin.com/in/kevin-wu-452a6393/ Connect with Us • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmasterypodcast • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast This episode is kindly powered by: UpFrog: upfrog.com  MarketStorm is an AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/  Get Your 14-Day Free Trial with CallRail!: https://www.callrail.com/sbmpod CompanyCam: https://companycam.com/  Breezy: Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us: https://getbreezyapp.com/schedule-demo PhoneTAP: Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo   

In your Phone Tap, we’re being conscripted into a PRANK WAR! An electronics store manager has been pranking her co-workers so they got us on their side and we’re firing back!See omnystudio.com/listener for privacy information.

In your Phone Tap, we’re being conscripted into a PRANK WAR! An electronics store manager has been pranking her co-workers so they got us on their side and we’re firing back!See omnystudio.com/listener for privacy information.

We got an email from the manager of a fine dining restaurant that said they are desperate for servers with any kind of experience and she wanted to use that to prank her on-call manager! Get ready for the worst lineup of candidates you could possible imagine!See omnystudio.com/listener for privacy information.

We got an email from the manager of a fine dining restaurant that said they are desperate for servers with any kind of experience and she wanted to use that to prank her on-call manager! Get ready for the worst lineup of candidates you could possible imagine!See omnystudio.com/listener for privacy information.

In your Phone Tap we call the owner of a successful local food truck to tell him SOMEONE has been snitching on him, and it’s time to FOOD POLICE cracked down on him!See omnystudio.com/listener for privacy information.

In your Phone Tap we call the owner of a successful local food truck to tell him SOMEONE has been snitching on him, and it’s time to FOOD POLICE cracked down on him!See omnystudio.com/listener for privacy information.

In your Phone Tap, we call a guy who donated to his kid’s school’s charity run. He THINKS he donated a flat fee, but we’re letting him know it’s actually PER LAP. Hope that’s not a problem!See omnystudio.com/listener for privacy information.

In your Phone Tap, we call a guy who donated to his kid’s school’s charity run. He THINKS he donated a flat fee, but we’re letting him know it’s actually PER LAP. Hope that’s not a problem!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim just had a HUGE tech upgrade at his office so today Jose's calling as IT to let him know he's been paying VERY close attention to his computer activity, and he’s gonna have to answer for his behavior!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim just had a HUGE tech upgrade at his office so today Jose's calling as IT to let him know he's been paying VERY close attention to his computer activity, and he’s gonna have to answer for his behavior!See omnystudio.com/listener for privacy information.

In your Phone Tap, we’re pranking a woman who just wants to add her mom to her cell phone plan. Should be simple enough, but on this show NOTHING is as simple as it seems!See omnystudio.com/listener for privacy information.

In your Phone Tap, we’re pranking a woman who just wants to add her mom to her cell phone plan. Should be simple enough, but on this show NOTHING is as simple as it seems!See omnystudio.com/listener for privacy information.

In your Phone Tap, we’re stirring up some office drama thanks to a gullible guy named “Doug” and our state of the art "AI" Pranking software!See omnystudio.com/listener for privacy information.

In your Phone Tap, we’re stirring up some office drama thanks to a gullible guy named “Doug” and our state of the art "AI" Pranking software!See omnystudio.com/listener for privacy information.

In your Phone Tap we call a mom who's hosting a 6 year old’s birthday party and lets just say Brooke is VERY PARTICULAR about how things should go down at this celebration...See omnystudio.com/listener for privacy information.

In your Phone Tap we call a mom who's hosting a 6 year old’s birthday party and lets just say Brooke is VERY PARTICULAR about how things should go down at this celebration...See omnystudio.com/listener for privacy information.

One of our listeners set up her husband for this phone tap after he accidentally walked into the wrong bathroom at the DMV a while back. Now we’re BUSTING HIM!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim always takes a personal jar of peanut butter with him whenever he travels and today Brooke's calling him on vacation to let him know his personal stash is causing a problem all over his hotel!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim just wants to cancel her subscription to her tax software. But thanks to Brooke and Jeffrey’s Automated Customer service, it’s not gonna be as easy as she thinks!See omnystudio.com/listener for privacy information.