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“My biggest goal is that the industry wins, thrives, and survives. You don't do that alone. That's a whole movement.” – April ClobesWelcome to episode 237 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jilly Nowacki, co-founder, president and CEO of Zealyst.This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve member experience. Learn more at Trellance.com!In this new 2026 season, Jilly and I will have conversations centered around leadership, credit unions, and living our best lives. We will have some of the most respected leaders from around credit unions who we are grateful to call friends join us in the discussion from time to time too.For this episode, we welcome back April Clobes who was a previous guest in episode #73. April is the President and CEO of MSU Federal Credit Union, and she joins us today to talk about the importance of collaboration in the credit union space. Listen in as we discuss how she has grown the credit union from 100 to over 1,200 employees while keeping a strong focus on inclusion, shared ownership, and creating space for every team member to contribute. April shares how curiosity and “what if” thinking have affected everything from new member experiences to experimental concepts such as her organization's kid-focused Money Lab.We also explore what it takes to build trust across a fast-moving organization (and across an entire industry). April explains why showing up consistently, listening intently, and co-creating solutions can help speed up innovation far beyond what any single organization can achieve alone.April also opens up about the reality of leadership being imperfect—including missed blind spots, the importance of feedback, and learning to slow down and bring others in earlier. We discuss shifting workplace expectations, where employees are increasingly comfortable asking “why” and challenging decisions and how that shift is reshaping leadership styles.Finally, we talk about a more personal side of leadership and how networks of peers, mentors, and board relationships help counteract the loneliness that can sometimes come with executive roles. April leaves us with a clear invitation: collaboration isn't just a strategy for growth, it's a commitment to showing up for each other so the whole industry can do better together. We hope that you enjoy this insightful conversation with April Clobes!Connect with April:April Clobes, President and CEO of Michigan State University Federal Credit Unionmsufcu.org April: LinkedIn | april.clobes@msufcu.orgMSU Federal Credit Union: LinkedIn | Facebook | Twitter | InstagramSubscribe on: Apple Podcasts and SpotifyBooks mentioned on The CUInsight Experience podcast: Book ListShow notes from this episode:Sponsor: TrellanceShout-out: CUES Directors ConferenceShout-out: Jack HenryShout-out: ScimitarShout-out: the lab at MSUFCUPlace mentioned: Lansing, MichiganShout-out: CUDXShout-out: ChaseShout-out: Scott SimpsonShout-out: Bank of AmericaShout-out: Jilly's friend BrentBook mentioned: Theory U: Leading from the Future as It Emerges by Otto ScharmerShout-out: Jilly's son CrosbyPrevious guests mentioned in this episode: April Clobes (#73); Mark Zook (#230); Patty Corkery (#112 & #213);  Tracie Kenyon (#12, CUInsight Network episode #64, & #209); Steph Sherrodd (#46); Linda Armyn (#178)In This Episode:[2:24] - April argues that collaboration strengthens outcomes by combining different perspectives and skills.[3:32] - Hear how, as April's organization grew, intentional communication kept employees engaged and up to date.[6:03] - A culture focused on mission helps inspire employees to improve members' lives while supporting one another's success.[8:54] - Great leaders embrace feedback, admit imperfections, and continually course-correct alongside their teams.[10:43] - Jilly asserts that employee resistance often reveals overlooked opportunities that strengthen ideas via collaboration.[12:08] - Resetting with fresh perspectives can help uncover blind spots and turn setbacks into good outcomes.[14:25] - Hear how industry trust grew via consistent contributions and a strong commitment to collective success.[17:31] - April explains how strong vendor partnerships can lead to faster innovation as well as better collaboration and outcomes for members.[20:20] - Curiosity sparks ideas, but collaborative teams then transform them into impactful innovations.[21:48] - April asserts that greater industry collaboration and shared data could strengthen AI and better serve members collectively.[24:49] - April believes that anonymous data sharing could strengthen industry success.[27:31] - Hear how meaningful relationships and peer networks make collaboration, learning, and leadership more effective.[30:17] - April believes that it's important for today's leaders to embrace inclusion, transparency, and employees who confidently ask "why."[33:56] - Hear how AI reduces routine work, freeing employees to focus on higher-value thinking and innovation.[36:06] - In closing, April adds that collaboration thrives when leaders openly share knowledge, resources, and support across the industry!Send us Fan Mail

When Becky Malby discovered that her local water provider was dumping raw sewage into the nearby river on a regular basis, she was outraged. So she helped setup a citizen science project to test the local water and found that it was full of dangerous pollutants, contradicting the study the water company had conducted which labeled the river water safe enough to drink.Becky helps GPs within the NHS understand where the gaps are between those needing primary care and those who are making and getting appointments. As well as discussing bathing water status, Becky also outlines some of the systemic issues with primary care in the UK, and how she's helping practises address them.Takeaways from Pia and Dan If you approach a complex problem with a simple answer, you might end up worsening the situation. Humans need to connect differently to work against decisions made for the pursuit of shareholder profits. Adaptive challenges require adaptive leadership. Links Theory U: Leading from the Future as It Emerges, by C Otto Scharmer Diatoms The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World, by Ronald Heifetz Leave us a voice note

Welcome to the Fullstack Educator Podcast! Barbara Osterman, President and founder of Human Solutions LLC, is an organizational leadership coach, consultant, and cultural catalyst. She supports organizations in increasing their performance and results, by successfully weaving functional goals and initiatives with culture transformations. She is a former telecommunications executive with 18 years of experience, a cutting-edge entrepreneur, and a veteran of personal change. Here are links to the resources mentioned in our conversation with Barbara Osterman about executive leadership coaching. Connect with Barbara here. Learn more about Barbara's company, Human Solutions LLC, here Book: The Thin Book of Trust by Charles Feltman Book: Theory U: Leading from the Future as It Emerges by C. Otto Scharmer Book: Being the Boss by Linda Hill Book: Necessary Endings by Henry Cloud Book: Drive: The Surprising Truth About What Motivates Us by Daniel Pink Book: Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness by Robert Greenleaf Book: Humanocracy: Creating Organizations as Amazing as the People Inside Them by Gary Hamel Book: Leadership and Self-Deception: Getting Out of the Box by The Arbinger Institute Free online courses through Coursera and edX You can connect with Matt McGee and Michael Lomuscio on LinkedIn. You can follow Fullstack Educator on Instagram, LinkedIn, Twitter, and Facebook. If you enjoyed this podcast please subscribe, rate it, leave a review, and share it with a friend! Episodes of this podcast are released monthly.

Dr. Zieve talks with Dr. Otto Scharmer of MIT about addressing crises by leading from the future, the importance of listening and how to listen, and the practical utility of opening up to possibility and connecting with out deeper selves.Dr. C. Otto Scharmer is a Senior Lecturer at MIT, the founding chair of the Presencing Institute, and a founding member of the MIT Green Hub. Scharmer has consulted with global companies, international institutions, and governments in North America, Europe, Asia, and Africa. He has co-designed and delivered award-winning business leadership programs for client firms including Daimler, PricewaterhouseCoopers, Fujitsu, and Google. He also facilitates cross-sector programs for leaders in business, government, and civil society that focus on building peopleís collective capacity to achieve profound innovation and change.Scharmer holds a Ph.D. in economics and management from Witten-Herdecke University in Germany. He introduced the theoretical framework and practice called ìpresencing? in his book Theory U: Leading from the Future as It Emerges (2007), and in Presence: An Exploration of Profound Change in People, Organizations, and Society (2005), co-authored with Peter Senge, Joseph Jaworski, and Betty Sue Flowers. With his colleagues, Scharmer has used presencing to facilitate profound innovation and change processes both within companies and across societal systems. More information about Scharmer and his work can be found at: www.presencing.com and ottoscharmer.com. If you cannot see the audio controls, your browser does not support the audio element

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website.    Retrospectives can be an engine of growth for the team, but they can also turn in complain fests, where teams drown in negative comments. However, this is not inevitable. In this episode, we talk about how Retrospectives can be turned in a positive tool for improvement when Scrum Masters help teams understand and focus on what they can influence, instead of complaining about what they have no power over.  In this episode, we refer to the circles of influence, a tool we’ve also reviewed in past episodes. Featured Book for the Week: Theory U by Otto Scharmer In Theory U: Leading from the Future as It Emerges by Otto Scharmer, Thomas learned about how to unlock the fixed mindset within people and teams by learning to ask different questions.  In this segment, we also mention the “Food for Agile Thought” Newsletter at the Age of Product blog.   About Thomas von Busse Thomas is a Scrum Master since 2013. After his Bachelors’s Degree in Software Engineering, he gained experience as a Programmer and uses this deep understanding of how to build software systems to help his Teams get better with each iteration.  You can link with Thomas von Busse on LinkedIn and connect with Thomas von Busse on Twitter. 

If you're a human being you are a storyteller. Stories are the human operating system. In this episode you'll learn that stories are not just useful for transferring knowledge or communicating results. They can also be used as a tool to explore, understand and co-create. Mary Alice Arthur proudly calls herself a story activist. She's on a mission to help people and organisations find the stories that make them flourish. It's hard to deny that stories and storytelling are getting a lot of attention these days. According to Mary Alice this is primaly due to the fact that stories have the power to evoke emotions and therefor influence people. But there's more to stories that just using them to influence. Stories are also about collective sensemaking and wholing. I really hope this episode with Mary Alice will inspire you to think about how you can use stories to design better service! P.S. If you enjoyed this episode don't forget to share it with someone who might like it as well. Thanks :) ---------------------------------------- EPISODE GUIDE 04:15 - Why are we talking about storytelling as the new black? 15:30 - What if story could help you in a variety of ways you’re working? 23:30 - How far can we take story? 32:45 - Big question: What is the tradeoff? ---------------------------------------- LINKS FROM THE EPISODE * Mary Alice on LinkedIn ➜ https://go.servicedesignshow.com/84epw * https://www.getsoaring.com/ * https://www.storythefuture.com/ * https://www.facebook.com/storythefuture/ BOOKS * Megatrends ➜ https://go.servicedesignshow.com/kewxg * The More Beautiful World Our Hearts Know Is Possible ➜ https://go.servicedesignshow.com/_1614 * Theory U: Leading from the Future as It Emerges ➜ https://go.servicedesignshow.com/v3dhp Surfing the 3 Waves of Story * Part One ➜ https://www.getsoaring.com/surfing-the-3-waves-of-story/ * Part Two ➜ https://www.getsoaring.com/surfing-the-3-waves-of-story-part-2/ * Part Three ➜ https://www.getsoaring.com/surfing-the-3-waves-of-story-part-3/ MORE EPISODES Enjoyed the show? Take a look at some of the other episodes. https://go.servicedesignshow.com/podcast YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. https://go.servicedesignshow.com/instagram ---------------------------------------- [FREE COURSE] HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://servicedesignshow.com/free-course

On this episode of the Healthy Wealthy and Smart Podcast, Bobby Cappuccio joins me to discuss living your truth. Robert Cappuccio is a respected motivational speaker and educator. He is a highly sought-after corporate coach, and considered to be a leader and pioneer in the areas of personal and professional development, as well as behavioral change. In this episode, we discuss: -The challenging childhood that shaped Bobby’s life -How every Hero’s journey is helped and directed by a guide -The limitations and potential destructiveness of inward focus -How to hone in on your originating intention and achieve happiness -And so much more!   More than most, Bobby knows that life will always have challenges; his approach has been to develop strong relationships and reach out to others. Bobby stresses, “Everybody who has gone through something, what gets them out of it is not necessarily pulling themselves up by their own bootstraps but interacting and formulating and cultivating continually effective relationships.” As a result of this belief, Bobby believes, “There is no such thing as a self made man or women.”   Bobby suggests finding your passion by focusing on where your interests already align as, “We might not know what our passion is but we all have curiosities.” As a result of this, “When behaviors and values align, that’s when passion, discipline, willpower, perseverance—all the attributes we associate with success—occur automatically.”   When you start to live your life in a way that is authentic and true to yourself Bobby believes that, “You don’t chase happiness, you attract it.”   For more information on Bobby: Robert Joseph Cappuccio, aka Bobby, has spent the last two decades pushing for both an industry and individual shift in perspective, from a solely outward focused goal oriented approach to health and fitness to a more holistic approach that is centered on behavioral change. A phenomenon that has helped position PTA Global (a company Bobby co-founded) as a leader in professional fitness development. Bobby has championed both his personal and professional experiences into practical programs designed to help corporate, industry personnel, as well as individuals, get what they truly want. An ideal he firmly believes attainable because result comes from process – be it the process of working on who you are in the moment, the creative process, or strategic processes in business and in one’s personal life. Bobby began coaching shortly after a paradigm shift occurred in his life. He was in his early twenties, and a certified personal trainer. Born with a severe facial deformity and diagnosed with Tourette syndrome at age nine, he suffered abominable abuse in and out of his home until he stumbled upon a marvel: exercise. It saved his life. He discovered that by redirecting his focus, he could affect positive change in not only his life, but in the lives of the people he in turn trained. In helping others, he was in fact helping himself. In sharing his discoveries (both learned and experienced) over the years, he became a world-renowned speaker, author and coach. As co-founder of PTA Global, former head of training and development at David Barton gym, former director of professional development at the National Academy of Sports Medicine (N.A.S.M.), Director of Coaching at the Institute of Motion (IOM) and content curator for PTontheNet, Bobby’s reach runs wide. A sales, leadership, and cultural development consultant for various companies including Hilton Hotels, Virgin Active, Fitness First, 24hr Fitness, David Lloyd Leisure and multiple small businesses nationally and abroad, Bobby travels the world impacting lives, inspiring positive change and growth in individuals and companies alike. A presenter at business and fitness conferences across the globe including IDEA, Filex, CanFitPro, FitPro, IHRSA, Pure Fitness Asia, Perform Better, Equinox, Gold’s Gym International, Lifetime Family Fitness, and countless other corporate events, conventions, and workshops aimed at training and developing top notch fitness professionals, Bobby continues to share the impact of honing in on behavioral change in helping clients reach their professional, fitness, and wellness goals. Bobby can be seen weekly on his YouTube and Facebook Video sessions, and heard on various podcasts, tackling subject matters ranging from how sleep affects productivity to tried and true sales closing techniques and customer retention strategies.   Resources discussed on this show: Bobby Cappuccio Website Bobby Cappuccio twitter Bobby Cappuccio Facebook Bobby Cappuccio LinkedIn Bobby Cappuccio Instagram Bobby Cappuccio Youtube Joseph Campbell: The Hero's Journey Chris Winfield Website Theory U: Leading from the Future as It Emerges   Thanks for listening and subscribing to the podcast! Make sure to connect with me on twitter, instagram and facebook to stay updated on all of the latest! Show your support for the show by leaving a rating and review on iTunes!   Have a great week and stay Healthy Wealthy and Smart!   Xo Karen