Scrum Master Toolbox Podcast

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Every week day, Certified Scrum Master, Agile Coach and business consultant Vasco Duarte interviews Scrum Masters and Agile Coaches from all over the world to get you actionable advice, new tips and tricks, improve your craft as a Scrum Master with daily doses of inspiring conversations with Scrum M…

Vasco Duarte, Agile Coach, Certified Scrum Master, Certified Product Owner, Business Consultant


    • Sep 23, 2022 LATEST EPISODE
    • weekdays NEW EPISODES
    • 14m AVG DURATION
    • 852 EPISODES

    4.7 from 142 ratings Listeners of Scrum Master Toolbox Podcast that love the show mention: teams, improve, useful, ideas, daily, listening to this podcast, new, highly recommend, great podcast, thank, show, scrum masters, vasco, agile coaches.



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    Latest episodes from Scrum Master Toolbox Podcast

    Two Scrum Product Owner anti-patterns to look out for! | Shaun Bradshaw

    Play Episode Listen Later Sep 23, 2022 16:41


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Enthusiastic Product Owners, and how they behave when working with Scrum teams Great Product Owners are enthusiastic about what they do, they have a clear Vision, but are able to stay curious and listen to the team, stakeholders, and customers. In this segment, we look at some of the behaviors that Product Owners like this have when interacting with the team and the Scrum master. The Bad Product Owner: Two Anti-Patterns to look out for! In this segment, we explore two Product Owner anti-patterns that illustrate how the PO role is not only critical, but can be actively destructive for a Scrum team. The first story features a Product Owner that preferred to focus on the hardware side of the product, and through their command-and-control personality tried to bully the Scrum Master into submission!  The second story is about the Product Owner that was absent, a very frequent anti-pattern for the PO role.  In this segment, we refer to our Coach Your Product Owner e-course, which helps you tackle some of these anti-patterns proactively in your role as a Scrum Master! Are you having trouble helping the team work well with their Product Owner? We've put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO's collaborate. About Shaun Bradshaw Shaun is a founder and principal of Zenergy Technologies, a modern software delivery solutions firm that specializes in Agile, DevOps, Quality, and Automation. Shaun's background in QA, testing, and metrics has played an important role in his work as an Agile consultant since he joined the community in 2008. You can link with Shaun Bradshaw on LinkedIn and connect with Shaun Bradshaw on Twitter. You can also follow Shaun Bradshaw's blog at the Zenergy Technologies site.

    Exploring emotions in our Scrum teams with the Mad/Sad/Glad Agile Retrospective format | Shaun Bradshaw

    Play Episode Listen Later Sep 22, 2022 10:56


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. When looking out for his own success in working with a Scrum team, Shaun pays special attention to how team members speak with each other, and the stance they take regarding collaboration as a team. In this segment, we also explore what we can do when our teams are remote, and the observations that we need to make are no longer that easy because team members are not right there, in front of us. Featured Retrospective Format for the Week: Exploring emotions with the Mad/Sad/Glad format Emotions are very powerful influencers in a team. If we can't talk about them, we miss what might be the key influencer in some patterns we notice in teams and between teams and stakeholders. Shaun invites us to explore emotions with the Mad/Sad/Glad retrospective format.  In this segment, we refer to the Core Protocols (of which Mad/Sad/Glad is part), which has been a topic in our podcast before.  Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM's that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Shaun Bradshaw Shaun is a founder and principal of Zenergy Technologies, a modern software delivery solutions firm that specializes in Agile, DevOps, Quality, and Automation. Shaun's background in QA, testing, and metrics has played an important role in his work as an Agile consultant since he joined the community in 2008. You can link with Shaun Bradshaw on LinkedIn and connect with Shaun Bradshaw on Twitter. You can also follow Shaun Bradshaw's blog at the Zenergy Technologies site.

    How to recover from a “VP swooping” anti-pattern in a Scrum team | Shaun Bradshaw

    Play Episode Listen Later Sep 21, 2022 13:04


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. As Shaun started to work with this team, he observed that a particular, frequent pattern was disturbing the team's ability to deliver their work: a VP would “swoop in” and distract the team, by directing them to an “urgent” request. As he investigated further, he learned that the anti-pattern had been there for a while. So the question was: what can be done differently to help the team move on from that anti-pattern?  Listen in to learn how to tackle this specific interruption anti-pattern that affects many teams!    About Shaun Bradshaw Shaun is a founder and principal of Zenergy Technologies, a modern software delivery solutions firm that specializes in Agile, DevOps, Quality, and Automation. Shaun's background in QA, testing, and metrics has played an important role in his work as an Agile consultant since he joined the community in 2008. You can link with Shaun Bradshaw on LinkedIn and connect with Shaun Bradshaw on Twitter. You can also follow Shaun Bradshaw's blog at the Zenergy Technologies site.

    The technique that quickly moves a Scrum team from mini-waterfall, to true Scrum | Shaun Bradshaw

    Play Episode Listen Later Sep 20, 2022 11:59


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Shaun was working with a team that was consistently failing to meet their Sprint commitments. At first glance, the team was doing everything right, the Product Owner was present and supportive. After a few failed attempts, Shaun decided to “visualize” how the team worked, by asking them to plan out a Sprint on the board. Through this technique, Shaun finally realized that the team was working as if they used Waterfall, even if they were just planning the Sprint. That insight changed the team, and changed Shaun's approach to coaching that team! Listen in to learn how!  Featured Book of the Week: Predictably irrational by Dan Ariely In Predictably irrational by Dan Ariely, Shaun found an explanation for some of the confusing observations he had made as a Scrum Master. It helped him understand that, even if some behaviors appear irrational, they can be predictable once we have the right models in mind. How can Angela (the Agile Coach) quickly build healthy relationships with the teams she's supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!   About Shaun Bradshaw Shaun is a founder and principal of Zenergy Technologies, a modern software delivery solutions firm that specializes in Agile, DevOps, Quality, and Automation. Shaun's background in QA, testing, and metrics has played an important role in his work as an Agile consultant since he joined the community in 2008. You can link with Shaun Bradshaw on LinkedIn and connect with Shaun Bradshaw on Twitter. You can also follow Shaun Bradshaw's blog at the Zenergy Technologies site.

    When the Scrum Master finds that Agile and Scrum are different things, and what that means in practice | Shaun Bradshaw

    Play Episode Listen Later Sep 19, 2022 12:13


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Many have, at some point, thought that the framework they used was “the Agile”. Particularly, with Scrum, many still use Scrum as a synonym to Agile. However, when we start to deepen our knowledge we learn that there are different ways to put in practice the Agile Values and Agile Principles. In this story, we explore the story where shaun finally realized that Scrum and Agile are different in critical aspects, and how that changed his stance as a Scrum Master.   About Shaun Bradshaw Shaun is a founder and principal of Zenergy Technologies, a modern software delivery solutions firm that specializes in Agile, DevOps, Quality, and Automation. Shaun's background in QA, testing, and metrics has played an important role in his work as an Agile consultant since he joined the community in 2008. You can link with Shaun Bradshaw on LinkedIn and connect with Shaun Bradshaw on Twitter. You can also follow Shaun Bradshaw's blog at the Zenergy Technologies site.

    The many demands on the Scrum Product Owner role | Robbie Ross

    Play Episode Listen Later Sep 16, 2022 18:31


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Curiosity, dedication and Vision, critical skills for great Scrum PO's Great Product Owners play a pivotal role in the success of Scrum teams, they define the Vision, and work to anticipate end user needs. But to achieve that, they - as Robbie puts it - “do all kinds of small things along the way”. In this episode, we discuss how this PO was able to put into practice some specific techniques that helped them define what needed to be done, while keeping a great relationship with the stakeholders, and keeping the trust by the team.  The Bad Product Owner: The many demands on the Scrum Product Owner role The Product Owner is a very demanding role, Robbie describes how this aspect is often misunderstood by people in the role. The demands of the PO role go far beyond the context of the product itself, and include many demands on the human relations and collaboration skills for the Product Owner.  Are you having trouble helping the team work well with their Product Owner? We've put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO's collaborate.   About Robbie Ross Robbie is an Agile Practice Manager at Jumar Technology with a passion for working with and empowering teams to foster an Agile environment at scale. He's also a Certified Scrum Master, Kanban practitioner and Agile community member helping teams release their genuine potential to deliver value. Quite a career shift since completing a Sports Science degree at University. You can link with Robbie Ross on LinkedIn and connect with Robbie Ross on Twitter. 

    Scrum Master tips for hosting an Agile Retrospective outdoors | Robbie Ross

    Play Episode Listen Later Sep 15, 2022 15:11


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Robbie invites us to consider the Scrum Master engagement as a game of chess. The Scrum Guide provides the rules, but the way you play the game is different every time. You learn from the past, but constantly adapt to what is there at the moment. He suggests we consider “relentless improvement” as the core focus of our reflection practice.  Featured Retrospective Format for the Week: Tips for hosting an Agile Retrospective outdoors As we publish this episode, the heat-wave in the northern hemisphere is subsiding, and it might even be a good idea to visit the great outdoors for that important conversation with the team. Robbie describes for us an Agile Retrospective that happened outside the office, in a park near by. In this episode, we explore why that might be a good idea, and how to prepare for acing the facilitation when the office material is not readily available.  Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM's that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Robbie Ross Robbie is an Agile Practice Manager at Jumar Technology with a passion for working with and empowering teams to foster an Agile environment at scale. He's also a Certified Scrum Master, Kanban practitioner and Agile community member helping teams release their genuine potential to deliver value. Quite a career shift since completing a Sports Science degree at University. You can link with Robbie Ross on LinkedIn and connect with Robbie Ross on Twitter. 

    How to use the three amigos in Agile and Scrum to help teams handle complexity | Robbie Ross

    Play Episode Listen Later Sep 14, 2022 12:12


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Robbie was working with a large organization, and helping a team. But he quickly noticed that there was a wider, systemic impact for the change they were asked to do. When working with the team, he suggested that they consider the stories in a “3 amigos” session before Sprint Planning. When this new practice was adopted, it was clear that a simple change like adopting the “3 amigos session” had had a large impact on the team, and the surrounding environment. Listen in, to learn how the “3 amigos” session can help your team collaborate, and define better stories. Learn more about the 3 amigos meeting from Steve Thomas and the 3 amigos session strategy by George Dinwiddie, who were some of the first to propose the practice in the agile community.   About Robbie Ross Robbie is an Agile Practice Manager at Jumar Technology with a passion for working with and empowering teams to foster an Agile environment at scale. He's also a Certified Scrum Master, Kanban practitioner and Agile community member helping teams release their genuine potential to deliver value. Quite a career shift since completing a Sports Science degree at University. You can link with Robbie Ross on LinkedIn and connect with Robbie Ross on Twitter. 

    The anti-patterns in Scrum teams that focus on velocity | Robbie Ross

    Play Episode Listen Later Sep 13, 2022 15:51


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Very often teams compare themselves to other teams. Even when successful, the comparison is inevitable, and sometimes even pushed/fostered by stakeholders. Robbie shares a story of a team that got stuck in the comparison of velocity with another team. And even if the team was working great, they were still trying to “achieve” the same number of story points that the other team was doing. Even when asked not to focus on the number, the team worked on getting their velocity higher, and higher, but not because they were working better, just because they were assigning more story points to the same work! In this episode, we discuss this and other anti-patterns that emerge when teams start focusing on the velocity, rather than the impact of the work they have ahead.  Featured Book of the Week: Scrum, the art of doing twice the work in half the time by Sutherland In Scrum: The Art of Doing Twice the Work in Half the Time,  by Sutherland Robbie found an inspiring book that helped him find the Scrum Master career. He describes the book as filled with solutions and valuable even for people with significant experience!  How can Angela (the Agile Coach) quickly build healthy relationships with the teams she's supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta! About Robbie Ross Robbie is an Agile Practice Manager at Jumar Technology with a passion for working with and empowering teams to foster an Agile environment at scale. He's also a Certified Scrum Master, Kanban practitioner and Agile community member helping teams release their genuine potential to deliver value. Quite a career shift since completing a Sports Science degree at University. You can link with Robbie Ross on LinkedIn and connect with Robbie Ross on Twitter. 

    Agile collaboration gone wrong, even with good intentions by the Scrum Master | Robbie Ross

    Play Episode Listen Later Sep 12, 2022 16:16


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Robbie was new to the Scrum Master role at this time. As many of us do, he was focusing on the stakeholders, and what they were asking from him, and the team. When an urgent situation came up, he accepted it immediately and canceled all the Sprint ceremonies, to let the team focus on the urgent request that had come up. Quickly, the team went in their own different ways, and Robbie noticed that some team members were working on similar topics, without knowing of each other's work. But there was more to come! Listen in, to learn what anti-patterns are likely to emerge when the team stops with the Scrum ceremonies, and focuses on their own individual work.   About Robbie Ross Robbie is an Agile Practice Manager at Jumar Technology with a passion for working with and empowering teams to foster an Agile environment at scale. He's also a Certified Scrum Master, Kanban practitioner and Agile community member helping teams release their genuine potential to deliver value. Quite a career shift since completing a Sports Science degree at University. You can link with Robbie Ross on LinkedIn and connect with Robbie Ross on Twitter. 

    BONUS: Psychological safety for teams, an interview | Stephan Wiedner

    Play Episode Listen Later Sep 10, 2022 32:50


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. It's a commonly discussed topic in Agile circles. We're frequently reminded how important it is for team performance. But how do we, as Scrum Masters, help our teams achieve that state, where they are free to express their thoughts on the challenges they face as a team without the fear of being overruled, ridiculed, or chastised for having a non-standard opinion? In this episode, we explore Psychological Safety with Stephan Wiedner, and discuss what we can do to help create an environment where each individual can excel and help the team perform.    A personal lesson learned about the critical importance of Psychological Safety Back in 2007... (Full notes available at http://bit.ly/SMTP_ShowNotes) About Stephan Wiedner Stephan Wiedner is a psychological safety expert whose career has focused on developing sustainable high performance leaders, teams, and organizations. His passion for unleashing the collective potential of people has led him to cofound Noomii.com, the web's largest network of independent life coaches, Skillsetter.com, the deliberate practice platform for interpersonal skills, and Zarango.com, the psychological safety training experts. Stephan has been a guest speaker for ACETech, MAGI, Marketing IMPACT Council, and many other audiences interested in psychology, business, and technology. His writing has been featured in Forbes, Entrepreneur, and other popular publications. Stephan is married with two children and enjoys spending quality time in the outdoors, hiking, biking, camping, and reading. You can link with Stephan Wiedner on LinkedIn. 

    Setting Scrum teams free! A Product Owner superpower | Ricardo Ribeiro

    Play Episode Listen Later Sep 9, 2022 14:11


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Setting Scrum teams free! A Product Owner superpower Great Product Owners are able to focus the team on concrete goals that the team feels committed to achieve. They are available to the team when necessary, and through the use of clear goals gives the team the decision power on how to achieve the goals! The Bad Product Owner: Helping PO's stop dictating the “how” to their Scrum teams When Product Owners want to dictate how developers work, it can lead to conflict, and lack of motivation from the part of the team! But how to detect the more subtle ways in which PO's try to dictate to developers the “how”? In this episode, we talk about several different aspects of this PO anti-pattern, and then discuss how Scrum Masters can evaluate how they can help the Product Owners.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We've put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO's collaborate.   About Ricardo Ribeiro Ricardo is a Scrum Master (PSM) and certified Professional Scrum Product Owner™ (PSPO) with over 10 years of experience leading high-performing teams and delivering complex Transformational Programmes within the Banking, IT, Computer Hardware and Oil & Gas companies. You can link with Ricardo Ribeiro on LinkedIn.

    Focusing on value delivered as a measure of success for Scrum Masters | Ricardo Ribeiro

    Play Episode Listen Later Sep 8, 2022 12:43


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Scrum Masters are asked to have team effectiveness in mind in their role, focusing on the value the team delivers to the business and the quality with which it does it. In that context, the success of the Scrum Master is directly linked to how well they work with the business to ensure that the business perspective is taken into account by the Product Owner and the team. Featured Retrospective Format for the Week: The 4 perspectives of the Sailboat Retrospective In this episode, we explore different retrospective formats that can help your team share their concerns, and hopes for improvement. We also dig deeper into the Sailboat Retrospective format and share 4 different perspectives that are implicit in that format.   [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM's that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Ricardo Ribeiro Ricardo is a Scrum Master (PSM) and certified Professional Scrum Product Owner™ (PSPO) with over 10 years of experience leading high-performing teams and delivering complex Transformational Programmes within the Banking, IT, Computer Hardware and Oil & Gas companies. You can link with Ricardo Ribeiro on LinkedIn.

    Waterfall to Scrum, a change process starting with the basics | Ricardo Ribeiro

    Play Episode Listen Later Sep 7, 2022 14:13


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Although it may be obvious for Scrum Masters that Scrum is a better alternative to Waterfall, the fact is that organizations take their time to accept even that seemingly obvious conclusion. In this episode, we explore Ricardo's change adventure in a company that went from Waterfall to Scrum.    About Ricardo Ribeiro Ricardo is a Scrum Master (PSM) and certified Professional Scrum Product Owner™ (PSPO) with over 10 years of experience leading high-performing teams and delivering complex Transformational Programmes within the Banking, IT, Computer Hardware and Oil & Gas companies. You can link with Ricardo Ribeiro on LinkedIn.

    Hands on with a Scrum team moving from Waterfall to Scrum | Ricardo Ribeiro

    Play Episode Listen Later Sep 6, 2022 14:51


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Ricardo was working with a team in transition from Waterfall to Scrum. This team tried to manage their Scrum process as if it was a Waterfall process, and added gates between Sprints as if they were phases in a Waterfall process. On top of that, the Product Owner - himself with a Waterfall background - wanted the team to have all the requirements defined first before starting to develop. Ricardo needed to find a way to help the team get out of the sequential, phase-based thinking. He needed to help the team evolve, but not become the “scrum cop”! In this episode, we explore how to support teams in transition from Waterfall to Scrum.  Featured Book of the Week: Fixing Your Scrum by Ripley et al In Fixing Your Scrum by Ryan Ripley (Ryan Ripley has been a previous podcast guest) and Todd Miller, Ricardo found a book that helped him understand common challenges many teams go through, and how to overcome the problems that come with those challenges.  How can Angela (the Agile Coach) quickly build healthy relationships with the teams she's supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta! About Ricardo Ribeiro Ricardo is a Scrum Master (PSM) and certified Professional Scrum Product Owner™ (PSPO) with over 10 years of experience leading high-performing teams and delivering complex Transformational Programmes within the Banking, IT, Computer Hardware and Oil & Gas companies. You can link with Ricardo Ribeiro on LinkedIn.

    A lesson learned for all teams moving from Waterfall to Scrum | Ricardo Ribeiro

    Play Episode Listen Later Sep 5, 2022 17:27


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Ricardo started as a traditional project manager trying to deliver projects using waterfall. With experience, he understood that the project management approach of putting the most critical decisions at the start of the project was not the right approach. However, as he started to try out Scrum with a new team, he realized that Scrum was not the solution for all the problems. He shares a very important lesson for teams in transition from waterfall to Scrum. In this episode, we refer to the Scrum Guide, a short description of the rules of Scrum.   About Ricardo Ribeiro Ricardo is a Scrum Master (PSM) and certified Professional Scrum Product Owner™ (PSPO) with over 10 years of experience leading high-performing teams and delivering complex Transformational Programmes within the Banking, IT, Computer Hardware and Oil & Gas companies. You can link with Ricardo Ribeiro on LinkedIn.

    How you can help organize and prioritize a chaotic Product Backlog | Franziska Moenster

    Play Episode Listen Later Sep 2, 2022 14:46


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.   The Great Product Owner: The focused PO that asked the right questions This Product Owner asked a lot of questions, because she focused on the value the organization wanted to achieve with the product or feature to be developed. Not having a technology background also helped her ask questions from the team, and getting them involved in the decision making process. In this segment, we also talk about one characteristic of the PO's personality that is critical for the team: being focused!  The Bad Product Owner: Helping organize and prioritize a chaotic Product Backlog This Product Owner was not able to focus, and that was visible in the backlog which was “chaotic”, without ranking or prioritization. Given that prioritization is a key aspect of the PO role, we discuss how Franny was able to help this PO figure out that prioritization needed to happen, and how she helped the PO get to a difficult, but very important prioritization of work!    Are you having trouble helping the team work well with their Product Owner? We've put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO's collaborate.   About Franziska Moenster Franny (short for Franziska) loves seeing the power of building strong performing teams that build products in a customer centric way. She's been working as a Scrum Master/Agile Coach for over 5 years. Profiting from her hands-on experience on scaling agile across teams and her joy of trying out new things she is always inspecting and adapting on an organizational level as well! On a personal note, she has recently moved to Tenerife to follow her passion of freediving. You can link with Franziska Moenster on LinkedIn.

    Fixing a major retrospective Anti-pattern and helping Scrum teams speak up in the Retrospective! | Franziska Moenster

    Play Episode Listen Later Sep 1, 2022 14:31


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Franny likes to focus on what type of conversations the team members have with her during the Sprint. To evaluate her own success she asks: are the team members coming to me with uncomfortable situations and seeking my support and help? In this segment, we also talk about how we can mirror the right behaviors to the team, and that way influence their ability to share with us things that otherwise they might choose not to! Featured Retrospective Format for the Week: Fixing a major retrospective Anti-pattern and helping Scrum teams speak up in the Retrospective! One of the common Retrospective anti-patterns is the lack of focus on defining and taking action on improvement ideas. In this segment, we talk about how to help teams focus on improvement ideas, and share one tip on how to make sure the teams engage and share their own ideas. After all, we don't want to be the only ones talking during the retrospective!    Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM's that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Franziska Moenster Franny (short for Franziska) loves seeing the power of building strong performing teams that build products in a customer centric way. She's been working as a Scrum Master/Agile Coach for over 5 years. Profiting from her hands-on experience on scaling agile across teams and her joy of trying out new things she is always inspecting and adapting on an organizational level as well! On a personal note, she has recently moved to Tenerife to follow her passion of freediving. You can link with Franziska Moenster on LinkedIn.

    Leading change in a traditional, non-tech company. From traditional to Agile! | Franziska Moenster

    Play Episode Listen Later Aug 31, 2022 16:24


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Franny was working in a very traditional, and old company. She was hired to work with a small team in their Digital Transformation. If being an Agile Coach in a tech organization is hard enough, what Franny was about to face was orders of magnitude harder! However, thanks to the fact that the organization was not ready for Agile, Franny learned the importance of going through the change process with patience and persistence! Listen in to learn the process they followed in that organization, that helped them transform!    About Franziska Moenster Franny (short for Franziska) loves seeing the power of building strong performing teams that build products in a customer centric way. She's been working as a Scrum Master/Agile Coach for over 5 years. Profiting from her hands-on experience on scaling agile across teams and her joy of trying out new things she is always inspecting and adapting on an organizational level as well! On a personal note, she has recently moved to Tenerife to follow her passion of freediving. You can link with Franziska Moenster on LinkedIn.

    The missing ingredient for a Scrum team to be able to work remote! | Franziska Moenster

    Play Episode Listen Later Aug 30, 2022 15:56


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. This is the story of a team that, even if they had a long history of working together, was faced with a new reality: remote work! During the pandemic years, many teams had to change from co-located work to remote work, and that change had big impacts on their work, and relationships. We discuss the lessons learned by Franny about teams that made that transition, and what is usually missing that leads to problems!  Featured Book of the Week: The Five Dysfunctions Of A Team by Lencioni In The Five Dysfunctions Of A Team by Lencioni, Franny found a reminder that conflict is a necessary, and - if managed correctly - productive part of the team's development. We discuss how everyone in the team has a different relationship with conflict, and why Scrum Masters should take that into account when observing, and intervening in team conflicts.  In this segment, we also talk about the book New Work needs Inner Work: Ein Handbuch für Unternehmen auf dem Weg zur Selbstorganisation, a German language book that helped Franny understand that the inner structures we have as Scrum Masters also need some work for us to be able to adapt ourselves to Agile.  How can Angela (the Agile Coach) quickly build healthy relationships with the teams she's supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!   About Franziska Moenster Franny (short for Franziska) loves seeing the power of building strong performing teams that build products in a customer centric way. She's been working as a Scrum Master/Agile Coach for over 5 years. Profiting from her hands-on experience on scaling agile across teams and her joy of trying out new things she is always inspecting and adapting on an organizational level as well! On a personal note, she has recently moved to Tenerife to follow her passion of freediving. You can link with Franziska Moenster on LinkedIn.

    Designing Agile Retrospectives for maximum engagement, lessons learned | Franziska Moenster

    Play Episode Listen Later Aug 29, 2022 17:36


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. When we are starting our journey as Scrum Masters, one of the ceremonies that most scares us is the retrospective. There's so much hanging on that ceremony, from the need to get an action that leads to improvement, to having the team engaged and everybody participating. In that context, it's natural that we try our best and prepare extensively for the Retrospective. However, there's a point when preparation is just too much! In this episode, we talk about what is that limit, and how to look at Retrospective facilitation in a way that leaves space for the team to take ownership, and be active in the Retrospective.    About Franziska Moenster Franny (short for Franziska) loves seeing the power of building strong performing teams that build products in a customer centric way. She's been working as a Scrum Master/Agile Coach for over 5 years. Profiting from her hands-on experience on scaling agile across teams and her joy of trying out new things she is always inspecting and adapting on an organizational level as well! On a personal note, she has recently moved to Tenerife to follow her passion of freediving. You can link with Franziska Moenster on LinkedIn.

    BONUS: Establishing SRE / Site reliability engineering Foundations: A Step-by-Step Guide | Vlad Ukis

    Play Episode Listen Later Aug 27, 2022 31:06


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, we talk about SRE (Site Reliability Engineering) with Vlad Ukis, who's written a book about his experience at Siemens Healthnieers' digital health platform. His book, Establishing SRE Foundations: A Step-by-Step Guide to Introducing Site Reliability Engineering in Software Delivery Organizations, walks you through the steps to go from developing a cloud based service, to operating that service 24/7 with a method (SRE) published, and promoted by Google.  We've also covered this method in another episode with János Csorvási and Jeff Campbell, which is a great complement to this interview with Vlad Ukis.  The many aspects of Site Reliability Engineering In this segment, we discuss the many different aspects that we must take into account when operating live cloud-based services. Vlad describes aspects like the change leadership (who to involve and how to involve them), to the technical decisions and processes (on call service, etc.)  In this respect, it is critical to develop and deploy the appropriate methodology, including the HR related aspects (e.g. on call service) that enable the use of SRE in your organisation. Implementing SRE is one example of the end-to-end processes that Scrum Masters must be familiar with, and in some cases, help deploy in their organizations.  Product Manager (Product Owner) - Scrum team collaboration is key, also when implementing Site Reliability Engineering As the team started implementing SRE, it was quickly clear that the Product Manager (Product Owner) role would have a critical impact on the success of the teams. This led Vlad to develop an approach to align the organization, from development to operations, and established SRE as an organizational initiative.  In this segment, we also discuss what happens when operations are kept apart from the product development cycle. A problem that SRE tries to eliminate. The topic of organizational alignment is also extensively discussed in the episode with János Csorvási and Jeff Campbell. When to start with Site Reliability Engineering? Vlad shares with us that many organizations try to adopt SRE after a major incident. At that time, everyone is in a hurry and the results will be heavily influenced by that urgency. It's important for organizations operating live systems to be able to prepare for the transition. In the book, Vlad discusses how to prepare your organization for the adoption of SRE before any major problem happens. In this segment, we explore some of the key change leadership topics that determine the level of readiness for adopting SRE.    If you want to explore more, Vlad participated in an interview with InfoQ, and  you can check out his interview here:  Data-Driven Decision Making – Product Operations with Site Reliability Engineering Data-Driven Decision Making – Optimizing the Product Delivery Organization You can purchase the book on Amazon: Establishing SRE Foundations: A Step-by-Step Guide to Introducing Site Reliability Engineering in Software Delivery Organizations by Vlad Ukis About Vlad Ukis Vlad is a leader of R&D and reliability lead at Siemens Healthineers. In this capacity, he drives Continuous Delivery, SRE, and DevRel transformation, helping this large distributed development organization evolve architecture, deployment, testing, operations, and culture to implement these new processes at scale. You can link with Vlad Ukis on LinkedIn.

    What Product Owners do that disengage, and demotivate Scrum teams! | Juan Rodriguez

    Play Episode Listen Later Aug 26, 2022 11:28


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: When lack of experience becomes an asset for a PO!  This PO was new to the organization, and didn't have a lot of knowledge about the product. However, that was not an obstacle for this Product Owner. She took that as an opportunity to ask question, and learn as much as possible from the team. Because of that learning journey, she also learned to be present, and help the team answer some critical questions. Even if she did not know the answer to those questions, she was able to find out who else to involve, and helped the team at the same time as she discovered the product herself. In this segment, we refer to the book Fish! By Stephen Lundin, and how the PO exemplified the model described in the book: Play, Make the Day, Be There, Choose Your Attitude! The Bad Product Owner: PO actions the disengage, and demotivate Scrum teams This was a marketing team working with a sales tool. The Product Owner decided by themselves that the team was “not going fast enough”, and started asking some team members to “work on this project during your lunch break”. When that was found out by the rest of the team, the team felt betrayed, and started to disengage from the work! Listen in to learn how Juan helped the team overcome this disengagement, and how a different attitude completely transformed the team's attitude!  Are you having trouble helping the team work well with their Product Owner? We've put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO's collaborate. About Juan Rodriguez Juan started his career as a Drafter. He then transitioned to Engineering IT support, eventually landing in software development. His first introduction to agile-like practices was in 2014, which did not go that well. A few years later, Juan was introduced to Scrum, where he now enjoys being a Scrum Master. You can link with Juan Rodriguez on LinkedIn. 

    Progressing Scrum teams towards self-sufficiency and independence | Juan Rodriguez

    Play Episode Listen Later Aug 25, 2022 10:07


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. There's progressive journey to independence for every Scrum team. At first they will need a lot more support, with reflection, with ownership and, in some cases, even with decision making. However, as Juan puts it, at some point they will still want our help, but will at the same time be ready to be fully independent. That is the moment of “success” for Juan. In this episode, we discuss some of the techniques we can use to encourage, and even foster that independence! Featured Retrospective Format for the Week: The Timeline Retrospective, involving the team in Collecting Data One of the steps in the Retrospective lineup is “collecting data”, the Timeline Retro is a format that helps the team be part of that process, by collecting data points throughout the whole sprint, ahead of the retrospective. This format helps the team feel involved in the process of finding and removing obstacles.  Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM's that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Juan Rodriguez Juan started his career as a Drafter. He then transitioned to Engineering IT support, eventually landing in software development. His first introduction to agile-like practices was in 2014, which did not go that well. A few years later, Juan was introduced to Scrum, where he now enjoys being a Scrum Master. You can link with Juan Rodriguez on LinkedIn. 

    The Backward Bike, or why organizations CAN'T learn Agile until… (video inside) | Juan Rodriguez

    Play Episode Listen Later Aug 24, 2022 9:13


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The company that Juan worked for had started an Agile transformation. Some time after that, Juan was asked to evaluate the transformation. As he looked into what was going on, he started to note that the teams were being asked to change, but the rest of the organization was still sticking to the old processes. That's when Juan thought of a video he had seen: the backward bike, which helped him explain to his stakeholders what was missing! WARNING: this backward bike video is addictive, don't watch it unless you have 10min to waste!!!!!! About Juan Rodriguez Juan started his career as a Drafter. He then transitioned to Engineering IT support, eventually landing in software development. His first introduction to agile-like practices was in 2014, which did not go that well. A few years later, Juan was introduced to Scrum, where he now enjoys being a Scrum Master. You can link with Juan Rodriguez on LinkedIn. 

    Helping to bridge the foreign language barrier in a distributed Scrum team | Juan Rodriguez

    Play Episode Listen Later Aug 23, 2022 11:48


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Juan was working with a marketing team. This team was divided between China and the USA, and on top of that, the team did not share a language. While the USA part of the team used English to communicate, the China based portion of the team would not feel comfortable with English in all situations, and preferred to use Chinese. This meant that the manager, who spoke Chinese, quickly became the bottleneck in communication, as she needed to translate all the conversations in the team. Juan had a problem to solve: how to help a team communicate regularly (in the daily meeting) without the manager having to be in the middle? Listen in to learn what Juan tried, and what eventually unblocked the communication between the team members! Featured Book of the Week: Fish! A proven way to boost morale and improve results by Stephen Lundin Fish! By Stephen Lundin, is a book that uses the story of the fish market in Seattle, to show how teams can become happier and more productive. In this section, we also refer to The Total Money Makeover by Dave Ramsey, a book that helped Juan introduce the role of the Scrum Master using a metaphor that even non-technical people can understand.  How can Angela (the Agile Coach) quickly build healthy relationships with the teams she's supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta! About Juan Rodriguez Juan started his career as a Drafter. He then transitioned to Engineering IT support, eventually landing in software development. His first introduction to agile-like practices was in 2014, which did not go that well. A few years later, Juan was introduced to Scrum, where he now enjoys being a Scrum Master. You can link with Juan Rodriguez on LinkedIn. 

    The unavoidable explosive team conflict, lessons learned for Scrum Masters | Juan Rodriguez

    Play Episode Listen Later Aug 22, 2022 14:09


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. This story starts with what was supposed to be a normal, routine daily standup. However, that was not to happen. Two team members started a shouting match that left Juan confused, and surprised. Listen in to learn what happened next, and how to prepare for those, unexpected, but eventually unavoidable conflicts that Scrum Masters will face!    About Juan Rodriguez Juan started his career as a Drafter. He then transitioned to Engineering IT support, eventually landing in software development. His first introduction to agile-like practices was in 2014, which did not go that well. A few years later, Juan was introduced to Scrum, where he now enjoys being a Scrum Master. You can link with Juan Rodriguez on LinkedIn. 

    When Product Owners don't understand the team's work, they actively destroy it! | Shoaib Naik

    Play Episode Listen Later Aug 19, 2022 12:33


    A great Product Owner is able to balance the stakeholder expectations and the team expectations. In this episode, we also discuss how the Product Owner can help the Scrum Master in their job, by helping the Scrum Master step back when necessary, and help manage the pressure put on the team. Finally, we talk about how great Product Owners are able to listen to the team. The Bad Product Owner: When PO's don't understand the team's work, they actively destroy it! One of the aspects that make Product Owners negatively affect the team, is their inability to understand the importance of some aspects of the team's work. When the PO does not understand why, and how release planning helps the team, they might be tempted to skip that practice, or shortchange it, leading to problems for the team, and ultimately conflicts. In this episode, we explore how bad Product Owners slowly undermine the team, especially when they don't speak up! Helping the team speak up, and working through that with the Product Owner are key responsibilities for the Scrum Master! Are you having trouble helping the team work well with their Product Owner? We've put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO's collaborate. About Shoaib Naik Shoaib is a Scrum Master with over 11 years in Software development with experience in different roles, from IT Account Manager, Product Manager to Project Manager in product as well services-based companies. You can link with Shoaib Naik on LinkedIn, and follow Shoaib Naik's blog. 

    The Appreciation retrospective, a great way to grow a team after a difficult project | Shoaib Naik

    Play Episode Listen Later Aug 18, 2022 12:36


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Shoaib took some time to learn to define success. He was inspired by Geoff Watts book “Scrum Mastery”, and started working on what success meant for him. With the idea that a great Scrum Master will, over time, become redundant, he explored the different lessons in the book, and started defining some questions he could use for his own reflection. Featured Retrospective Format for the Week: Appreciation Retrospective After working for a while on the project, the team members spent a lot of time, and many retrospectives discussing problems and challenges. When that happens, there's tension. The Appreciation retrospective is one way to create space for being grateful to each other for the help, and the solutions team members were able to come up with during the project. In the past, we've covered a similar format with the name: The Appreciation Shower Retrospective.  In this episode, we also refer to the Build Your Own Scrum Master retro.  Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM's that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Shoaib Naik Shoaib is a Scrum Master with over 11 years in Software development with experience in different roles, from IT Account Manager, Product Manager to Project Manager in product as well services-based companies. You can link with Shoaib Naik on LinkedIn, and follow Shoaib Naik's blog. 

    How to introduce Agile and Scrum to a team that thought Waterfall was the only possible process for their work! | Shoaib Naik

    Play Episode Listen Later Aug 17, 2022 10:56


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Shoaib was both the project manager and the scrum master for this project. When the project started, Waterfall was the overall process framework the teams were using, and they thought it was the most adequate process because they were installing Data Centers from scratch. However, Shoaib was not convinced, and helped the teams understand the differences between Scrum and Waterfall. Listen in to learn how Shoaib introduced Agile and Scrum to a team that thought Waterfall was the only possible process for their work! About Shoaib Naik Shoaib is a Scrum Master with over 11 years in Software development with experience in different roles, from IT Account Manager, Product Manager to Project Manager in product as well services-based companies. You can link with Shoaib Naik on LinkedIn, and follow Shoaib Naik's blog.

    Making the impossible happen as a Scrum Masters, lessons from mountaineering | Shoaib Naik

    Play Episode Listen Later Aug 16, 2022 9:58


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The team had finished their first 3 sprints, but failed to deliver on the sprint goal for any of those sprints. The team believed that the lack of understanding of their velocity (aka capacity), was the reason for their failure. However, the problem lied somewhere else! Listen in, to learn what Shoaib helped the team understand, and ultimately overcome. A very common anti-pattern in Agile teams!  Featured Book of the Week: Beyond Possible: One Soldier, Fourteen Peaks ― My Life In The Death Zone by Nimsdai Purja In Beyond Possible: One Soldier, Fourteen Peaks by Nimsdai Purja, Shoaib found a reminder that what seems impossible for some, is very possible for others. In that book, he learned about Nismdai's approach to put together a mountaineering project that seemed impossible for others. But he thought otherwise, starting with naming the project: Project Possible! We, as Scrum Masters, also face situations that others might think are impossible, but we need to make them happen! How can Angela (the Agile Coach) quickly build healthy relationships with the teams she's supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta! About Shoaib Naik Shoaib is a Scrum Master with over 11 years in Software development with experience in different roles, from IT Account Manager, Product Manager to Project Manager in product as well services-based companies. You can link with Shoaib Naik on LinkedIn, and follow Shoaib Naik's blog. 

    The steps young Scrum Masters take when learning the role | Shoaib Naik

    Play Episode Listen Later Aug 15, 2022 12:05


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Failures help us stay grounded, they are reminders that reality isn't always as we expect it to be. And these failures make us better Scrum Masters. In this episode, we talk about the learning journey for a young Scrum Master, and how Shoaib slowly climbed the learning curve, and what were the steps he took. Learning from other's stories is a shortcut we can take in our own learning journey, and Shoaib's story is a great example of that.    About Shoaib Naik Shoaib is a Scrum Master with over 11 years in Software development with experience in different roles, from IT Account Manager, Product Manager to Project Manager in product as well services-based companies. You can link with Shoaib Naik on LinkedIn, and follow Shoaib Naik's blog. 

    Coaching a Product Owner on their availability to the Scrum team! | Mher Nalbandyan

    Play Episode Listen Later Aug 12, 2022 15:36


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The PO that spoke the team's language This Product Owner was able to write stories with acceptance criteria, and descriptions the team members considered understandable. The PO was also able to write descriptive bugs and even did some testing. The PO also had enough technical background to help answer some more detailed questions by the team members. However, most importantly, the PO knew their limits and where to stop providing information. The Bad Product Owner: Coaching a PO on their availability to the Scrum team! This PO was not always available, which led to a slow feedback loop. This slow feedback loop, and lack of availability can cause problems and demotivates the team. Mher describes how he raised the topic with the PO to be able to address the needs of the team. In this episode, we talk about the Sprint Checklist, a coaching tool we designed here at the Scrum Master Toolbox Podcast to help you discuss the availability topic with the PO.  Are you having trouble helping the team work well with their Product Owner? We've put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO's collaborate. About Mher Nalbandyan Mher works at Mbition in Berlin, where they develop the next generation of information systems for Mercedes-Benz. You can link with Mher Nalbandyan on LinkedIn and connect with Mher Nalbandyan on Twitter.

    Reflecting on Scrum Master success with the team, and the Product Owner | Mher Nalbandyan

    Play Episode Listen Later Aug 11, 2022 12:13


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Mher likes to focus on his presence in the team when evaluating and reflecting on his own success. As tools for that reflection, he uses the 1-on-1 meetings with the team members, and regularly collects feedback, and includes discussions with the PO in that process. In this episode, we refer to Curling, a winter olympics discipline.  Featured Retrospectives Format for the Week: The 4L's retrospective Mher suggests the 4L's format as a way to enable discussion on a big spectrum of topics, and focusing on open ended questions. In this episode, we also refer to the Mad/Sad/Glad, Start/Stop/Continue and other related formats. In this episode, we refer to the website teleretro.com, a remote retrospective tool.  Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM's that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Mher Nalbandyan Mher works at Mbition in Berlin, where they develop the next generation of information systems for Mercedes-Benz. You can link with Mher Nalbandyan on LinkedIn and connect with Mher Nalbandyan on Twitter. 

    Reducing estimation arguments, and focusing on better refinement for Scrum teams | Mher Nalbandyan

    Play Episode Listen Later Aug 10, 2022 10:25


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. When Mher joined the team, he noticed that the team was going through the refinement meetings in a way that made the estimation the core aspect of the meeting. It took too long, and led to some team members to just sit there without participating. In this episode, we explore how to get over this estimation-centric refinement meeting anti-pattern! About Mher Nalbandyan Mher works at Mbition in Berlin, where they develop the next generation of information systems for Mercedes-Benz. You can link with Mher Nalbandyan on LinkedIn and connect with Mher Nalbandyan on Twitter. 

    Overcoming the “only the senior team members are allowed to speak” Scrum anti-pattern | Mher Nalbandyan

    Play Episode Listen Later Aug 9, 2022 14:14


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Sometimes we face teams where team members start, and then get used to making decisions on their own without involving the rest of the team, or communicating those decisions to their colleagues. In this team, the people were changing, and the new team members were not “given” the right to speak, which led to the oldest team members making all of the decisions on their own. Mher noticed that this was causing a motivation problem in the team, and started to work with the team to overcome this anti-pattern.  Featured Book of the Week: Scrum, the art of doing twice the work in half the time by Sutherland In Scrum, the art of doing twice the work in half the time by Sutherland, Mher found a book that was easy to read and understand, which reminded him of what Agile, Scrum, and Extreme Programming are all about. The book includes stories and the “why” behind Scrum's impact.    How can Angela (the Agile Coach) quickly build healthy relationships with the teams she's supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!   About Mher Nalbandyan Mher works at Mbition in Berlin, where they develop the next generation of information systems for Mercedes-Benz. You can link with Mher Nalbandyan on LinkedIn and connect with Mher Nalbandyan on Twitter. 

    When team members skip the retrospective, a communication problem in the Scrum team | Mher Nalbandyan

    Play Episode Listen Later Aug 8, 2022 12:45


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Mher prepared a retrospective for his team, but 5 minutes past the starting time, there were only a few team members in the room. He looked around and saw that the team members that were present, were not fully engaged. “Something is wrong here, he thought… In this episode, we explore why sometimes team members don't communicate and discuss what might be the reasons, and how to avoid it.  In this episode, we refer to the book Agile Retrospectives by Larsen and Derby.    About Mher Nalbandyan Mher works at Mbition in Berlin, where they develop the next generation of information systems for Mercedes-Benz. You can link with Mher Nalbandyan on LinkedIn and connect with Mher Nalbandyan on Twitter. 

    Helping the Product Owner understand why interruptions are disruptive for the team | Catherine Kraus

    Play Episode Listen Later Aug 5, 2022 14:13


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The PO as a key role in customer involvement, and understanding A good PO has a good understanding of the product, and is also able to communicate the Vision they have for the product. This particular PO was also able to delegate to the team many of the decisions that were needed, and invested their time into building and maintaining relationships with the customers of that product. Because of that, he was able to set up user testing sessions, where the team was invited, to collect direct feedback and help the team understand the product, and the customer better! The Bad Product Owner: Helping the PO understand why interruptions are disruptive for the team This PO was amazingly organized, and great at following up with the team. This was the PO's superpower. However, in some cases, this superpower also had a negative effect. This team, which was working remotely, was being constantly interrupted by the PO, in their attempt to follow-up on the progress by the team. The team went to Catherine, and shared what was going on. This started a process of changing how the PO worked, so that the team could be given the time and focus to finish their work.  In this segment, we talk about the concept of “maker time”, popularized in this article by Paul Graham. Are you having trouble helping the team work well with their Product Owner? We've put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO's collaborate. About Catherine Kraus As a Scrum Master & Team Coach, Catherine Kraus inspires and galvanizes others into action with her playful and pragmatic approach. She works with organizations to build happier, healthier teams with purpose. She has over 15 years experience leading various transformation and change management projects in IT, Finance, HR & Marketing. You can link with Catherine Kraus on LinkedIn. 

    Effective improvement - helping teams accept what can't be changed, and focus on what can! | Catherine Kraus

    Play Episode Listen Later Aug 4, 2022 11:49


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Catherine likes to use a metaphor to picture what success looks like for a Scrum Master. She describes the Scrum Master work, as that of a look-out on a ship. A person who is constantly paying attention to what is happening on, and around the ship. In that position, Scrum Masters are perfectly placed to understand what is emerging, but rely on others to tackle the challenges the team faces.  Featured Retrospective Format for the Week: Control / Influence / Accept circles, helping teams accept what can't be changed, and focus on what can! When a team is playing the victim, complaining, but not taking action, this format helps them understand what they can influence. But it also helps them understand what they need to accept, and move on! The Control / Influence / Accept retrospective is similar to the Circles and Soup retrospective that we've presented on the podcast before.  In this segment, we refer to the book The 7 Habits Of Highly Effective People by Covey. Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM's that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Catherine Kraus As a Scrum Master & Team Coach, Catherine Kraus inspires and galvanizes others into action with her playful and pragmatic approach. She works with organizations to build happier, healthier teams with purpose. She has over 15 years experience leading various transformation and change management projects in IT, Finance, HR & Marketing. You can link with Catherine Kraus on LinkedIn. 

    How to setup an Agile team working remote and hybrid | Catherine Kraus

    Play Episode Listen Later Aug 3, 2022 10:37


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Catherine was in the process of helping set up a team with on-shore and off-shore team members, which was being setup as a hybrid work team. As she discussed with the team members, and stakeholders, she quickly understood the team setup would have to be thought through, and followed-up carefully. In this episode, she describes the process she used, and how she involved the stakeholders in the process of setting up that team.  About Catherine Kraus As a Scrum Master & Team Coach, Catherine Kraus inspires and galvanizes others into action with her playful and pragmatic approach. She works with organizations to build happier, healthier teams with purpose. She has over 15 years experience leading various transformation and change management projects in IT, Finance, HR & Marketing. You can link with Catherine Kraus on LinkedIn. 

    How a team of specialists became a well-rounded, T-shaped Scrum team | Catherine Kraus

    Play Episode Listen Later Aug 2, 2022 13:25


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. When Catherine joined this team, she was told by the previous Scrum Master that she should not bother with the “fluffy stuff”, as the team only wanted to “get on with the work”. As soon as she heard that, Catherine was alarmed, but also curious. A few weeks later, she knew what was going on. The team was a group of specialists, that had very deep, but narrow experience in the area they were working. This specialty-focus affected everything in the team, from the PO who had to choose work that fit the available specialist, to the motivation of the team, who felt bored and de-motivated when they did not have work for their specialty. In this segment, we talk about how Catherine approached the elephant in the room: the silos that were not allowing the team to perform! Featured Book of the Week: The Happiness Advantage by Shawn Achor In The Happiness Advantage: How a Positive Brain Fuels Success in Work and Life by Shawn Achor, Catherine found research that helped her understand the impact of a positive outlook can have on her work, and the teams she works with.  In this segment, we also refer to Essential Scrum by Ken Rubin, a book that presents Scrum for those wanting to go beyond what they can learn in their first Scrum training course. How can Angela (the Agile Coach) quickly build healthy relationships with the teams she's supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!   About Catherine Kraus As a Scrum Master & Team Coach, Catherine Kraus inspires and galvanizes others into action with her playful and pragmatic approach. She works with organizations to build happier, healthier teams with purpose. She has over 15 years experience leading various transformation and change management projects in IT, Finance, HR & Marketing. You can link with Catherine Kraus on LinkedIn. 

    What leads Scrum teams to be unpredictable, and unreliable! | Catherine Kraus

    Play Episode Listen Later Aug 1, 2022 13:31


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The team had a lot of unfinished work, and sprint-to-sprint spillovers. It started to feel that the management of the work was out of control. As Catherine investigated, she found that a lot of work was being added to the Sprint after planning. All of these new items diverted the team's focus, and they were no longer predictable, or able to finish some of the critical user stories planned. In this episode, we explore what were the reasons the team got to that point, as well as what Catherine learned that helps, still today, avoid falling into the same trap.    About Catherine Kraus As a Scrum Master & Team Coach, Catherine Kraus inspires and galvanizes others into action with her playful and pragmatic approach. She works with organizations to build happier, healthier teams with purpose. She has over 15 years experience leading various transformation and change management projects in IT, Finance, HR & Marketing. You can link with Catherine Kraus on LinkedIn. 

    Helping a “bossy” Product Owner, learn how to collaborate with the Scrum team | Miguel Moro

    Play Episode Listen Later Jul 29, 2022 13:35


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The PO that is also a team member Great Product Owners have the ability to make themselves part of the team. They put the team's success on their first priority by focusing on what the team needs to succeed. They also help the team collaborate with different sides of the organization.  The Bad Product Owner: Helping a “bossy” PO, learn how to collaborate with the Scrum team When the PO thinks they are “the boss”, they usually develop certain behaviors that push the team to just follow orders. Although this may seem logical for some PO's, the problems that arise will make the team uncomfortable, and ultimately conflict may arise between team and PO.  In this segment, we also talk about how to prepare a conversation with this kind of PO, helping the team come forward and share how they feel, and resolve the problem together with PO, and team. Are you having trouble helping the team work well with their Product Owner? We've put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO's collaborate. About Miguel Moro As an Agile practitioner, Miguel's passion is to delight customers using Agile practices and Lean methodologies in development teams, to explore the best alternatives to deliver in an iterative and incremental way, with a continuous value of flow, as fast as possible, and with innovative solutions. He does that by focusing on high performance teams and happiness at work. You can link with Miguel Moro on LinkedIn and connect with Miguel Moro on Twitter. 

    Avoiding Shame And Guilt In Retrospectives, with The Retrospective From The Future | Miguel Moro

    Play Episode Listen Later Jul 28, 2022 11:03


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. When does a Scrum team not need their Scrum Master anymore? In this episode, we explore what that means in practice, and share some examples of the behaviors Scrum Masters can adopt to help their teams gain independence, and ownership of their work. Featured Retrospective Format for the Week: Avoiding Shame And Guilt In Retrospectives, with The Retrospective From The Future, Futurspective Miguel likes to help teams discuss the success of the sprint, starting from the beginning of the Sprint, instead of doing it at the end. Although this may seem counterintuitive, the looking forward retrospective helps Scrum Masters prepare the team to discuss some uncomfortable topics later on, by having them point those out before they happen, and before there's shame or guilt associated with those behaviors.  Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM's that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Miguel Moro As an Agile practitioner, Miguel's passion is to delight customers using Agile practices and Lean methodologies in development teams, to explore the best alternatives to deliver in an iterative and incremental way, with a continuous value of flow, as fast as possible, and with innovative solutions. He does that by focusing on high performance teams and happiness at work. You can link with Miguel Moro on LinkedIn and connect with Miguel Moro on Twitter. 

    Leading change in an organization, without mentioning Scrum | Miguel Moro

    Play Episode Listen Later Jul 27, 2022 11:44


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Miguel, and a team of coaches were working with an organization in an Agile transformation process. When discussing how to start helping the teams, and the organization in general, they came to the decision that they would start with knowledge sharing, and helping team members understand each other better. Through small, but deliberate activities, the team of coaches helped the teams take ownership of their own practices, and proposed concrete ways in which the teams could improve their way of working. Throughout this process, the team of coaches was able to help the organization, and the teams move towards Agile, without ever pushing “the Agile change”.   About Miguel Moro As an Agile practitioner, Miguel's passion is to delight customers using Agile practices and Lean methodologies in development teams, to explore the best alternatives to deliver in an iterative and incremental way, with a continuous value of flow, as fast as possible, and with innovative solutions. He does that by focusing on high performance teams and happiness at work. You can link with Miguel Moro on LinkedIn and connect with Miguel Moro on Twitter. 

    Helping a Scrum team go from competing with each other, to helping each other | Miguel Moro

    Play Episode Listen Later Jul 26, 2022 10:41


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Miguel started observing that the team members in this Scrum team were constantly trying to establish their own ideas as the “winning ideas”. The behaviors he observed helped Miguel understand that the team members were competing with each other, instead of focusing on the shared success for their team. In this episode, we discuss how to help our teams move from competition to collaboration, through a series of deliberate, but small tweaks to the discussion, and decision making processes in the team. Featured Book of The Week: The Principles of Product Development Flow: Second Generation Lean Product Development by Don Reinertsen In The Principles of Product Development Flow: Second Generation Lean Product Development by Don Reinertsen, Miguel found a helpful understanding of queues, which affect the progress/flow of work in our organizations. In that book, there are also insights into how variability affects productivity of knowledge work teams, and Reinertsen also gives us concrete ways to work through these concepts with the teams we help.  How can Angela (the Agile Coach) quickly build healthy relationships with the teams she's supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta!   About Miguel Moro As an Agile practitioner, Miguel's passion is to delight customers using Agile practices and Lean methodologies in development teams, to explore the best alternatives to deliver in an iterative and incremental way, with a continuous value of flow, as fast as possible, and with innovative solutions. He does that by focusing on high performance teams and happiness at work. You can link with Miguel Moro on LinkedIn and connect with Miguel Moro on Twitter.

    Team success, or Scrum Master motivation? Which one is a better success indicator? | Miguel Moro

    Play Episode Listen Later Jul 25, 2022 14:25


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Started in a very enthusiastic way one of his first assignments as a Scrum Master. The enthusiasm was a positive, but, as it turned out, it was also a negative. In this episode, we explore what can happen when we focus on our enthusiasm and motivation, instead of the team's success as the core of our work!    About Miguel Moro As an Agile practitioner, Miguel's passion is to delight customers using Agile practices and Lean methodologies in development teams, to explore the best alternatives to deliver in an iterative and incremental way, with a continuous value of flow, as fast as possible, and with innovative solutions. He does that by focusing on high performance teams and happiness at work. You can link with Miguel Moro on LinkedIn and connect with Miguel Moro on Twitter. 

    Helping an absent Product Owner, learn and improve on their role | Salvatore Rinaldo

    Play Episode Listen Later Jul 22, 2022 15:49


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Chief Clarity Officer, providing clarity and decisions when needed  Great PO's are able to influence, without being seen as “the boss”, and they take their work very seriously, even if they don't take themselves too seriously. As Salvatore says: great PO's become the Chief Clarity Officers, being present, answering questions, and clarifying what is necessary for the team to function. In this segment, we talk about the “kill criteria”, a concept you can use to help PO's decide what to remove from the product, a skill that great Product Owners also exhibit.  The Bad Product Owner: How to facilitate a conversation with an absent PO, so they understand the impact they have on the team This PO was unavailable to the team, and that caused a number of problems for the team. In this segment, we talk about the anti-patterns that show up in the team, when the PO is too busy to be present with the team. Salvatore suggests a few things to try, to help the PO understand their impact on the team, and we refer to the Sprint Checklist, a hands-on guide that we produced to help you facilitate that conversation with the PO.  Are you having trouble helping the team work well with their Product Owner? We've put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO's collaborate. About Salvatore Rinaldo Salvatore is an Agile Coach and Scrum Master based in London. His background is in telecommunications and software engineering. For the past 7 years, Salvatore has been helping organizations leverage Lean, agile, Flow principles and system thinking to achieve better business agility. You can link with Salvatore Rinaldo on LinkedIn. 

    Helping a team reach self-management, the behaviors to look for | Salvatore Rinaldo

    Play Episode Listen Later Jul 21, 2022 9:56


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Salvatore focuses on assessing the team's ability to work, and do what is needed without his presence or support. Salvatore describes for us a number of behaviors he looks for, and the set of skills a self-managing team shows when they are on their way to working independently and without constant support by the Scrum Master.  Featured Retrospective Format for the Week: Celebration Grid, a Management 3.0 tool The Celebration Grid, a Management 3.0 tool, helps the team think about practices, success, failures and experiments. It helps them get familiar with the process of learning, and accept that sometimes things don't happen as expected, and that's ok from a learning, and improvement perspective.  Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM's that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Salvatore Rinaldo Salvatore is an Agile Coach and Scrum Master based in London. His background is in telecommunications and software engineering. For the past 7 years, Salvatore has been helping organizations leverage Lean, agile, Flow principles and system thinking to achieve better business agility. You can link with Salvatore Rinaldo on LinkedIn. 

    Taking the lead in an Agile transformation, the Agile Coaching approach | Salvatore Rinaldo

    Play Episode Listen Later Jul 20, 2022 10:42


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, we hear the story of a large-scale Agile transformation that started with the business units taking the lead on engaging Agile Coaches. At first, that was enough. However, soon the Agile Coaches realized that their potential impact was being hampered by the lack of understanding of where Agile could help these business units. Salvatore shares the story of how they turned the engagement model around, and started to work together with the business unit leaders, instead of waiting for them to call on the Agile Coaches.  About Salvatore Rinaldo Salvatore is an Agile Coach and Scrum Master based in London. His background is in telecommunications and software engineering. For the past 7 years, Salvatore has been helping organizations leverage Lean, agile, Flow principles and system thinking to achieve better business agility. You can link with Salvatore Rinaldo on LinkedIn. 

    When helping a Scrum team is unable to stick to a Sprint plan, look outside the team | Salvatore Rinaldo

    Play Episode Listen Later Jul 19, 2022 14:35


    Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Salvatore was working in a startup with a team that, on paper, was a star team. However, when he started to observe how they worked, he noticed that the team was rarely sticking to what they had planned for the Sprint, and even the PO was at a loss on how to help the team stay on track and focus on what they had planned. In this segment, we refer to Cost of Delay, one of the topics discussed in The Principles of Product Development Flow, and share some tips on how to help a team that is stuck in this situation. Featured Book of the Week: The Goal by Elyahu Goldratt In The Goal: A Process of Ongoing Improvement by Eliyahu Goldratt, Salvatore found the principles behind lean thinking as well as a model that helped him in his work as a Scrum Master. The Goal is a book where Theory Of Constraints is introduced to a business focused audience concerned with improving the performance of their businesses. In this segment, we also refer to The Principles of Product Development Flow: Second Generation Lean Product Development by Don Reinertsen, which helped Salvatore understand how the flow of work can be investigated and improved in organizations. How can Angela (the Agile Coach) quickly build healthy relationships with the teams she's supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta! About Salvatore Rinaldo Salvatore is an Agile Coach and Scrum Master based in London. His background is in telecommunications and software engineering. For the past 7 years, Salvatore has been helping organizations leverage Lean, agile, Flow principles and system thinking to achieve better business agility. You can link with Salvatore Rinaldo on LinkedIn. 

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