Appian Talks

The global COVID-19 crisis has laid bare the challenges with the structures and features of global supply chains and has highlighted the shortcomings within many organizations' own internal working environments and business processes. Listen in as Neil Ward-Dutton, IDC VP of AI and Intelligent Process Automation, and Michael Beckley, Appian Founder and CTO, discuss how low-code automation is helping organizations to be more resilient to both unpredictable environments and financial stresses.

We’re going through a radical restructuring of humanity. And it’s not just business and commerce and finance and technology. It’s actually a re-wiring of who we are as humans. Soon, not only will everyone on the planet be connected digitally, but they can be raised out of poverty through digital inclusion which is a low-cost way of reaching everybody—who was unreachable before—through the network and through the digital platform. So says Fintech commentator and best-selling author Chris Skinner in our latest Digital Masters podcast.

We’re going through a radical restructuring of humanity. And it’s not just business and commerce and finance and technology. It’s actually a re-wiring of who we are as humans. Soon, not only will everyone on the planet be connected digitally, but they can be raised out of poverty through digital inclusion which is a low-cost way of reaching everybody—who was unreachable before—through the network and through the digital platform. So says Fintech commentator and best-selling author Chris Skinner in our latest Digital Masters podcast.

What could you accomplish with better process automation? In the Oil and Gas Sector, the demand for continuous improvement, along with safety and reliability, is driving leaders to identify how they can operate more efficiently. Hear how a combination of performance coaching and automation technology is the key to success, including compelling use cases and fast start approaches. Participants: Rick Heyland, COO, RLG InternationalGlenn Healy, VP of Strategic Accounts, AppianModerator: Ryan Byrnes

We’re embarking on a new age within healthcare and technology. The trend of siloed systems is fading away so that systems can work together through interoperability to help ease how healthcare providers work with their patients. Appian’s low-code platform helps make this interoperability easier. Take a listen to the latest episode of the Appian Talks podcast to hear how we’re working hand-in-hand with Appian partner Bits In Glass to bring solutions to both healthcare provider, and payer, organizations. Through this partnership we are helping to ensure appropriate levels of care are being administered throughout the care continuum in the most cost-effective manner possible to make sure patients and members are achieving their desired outcomes.Other topics include:● Home Health Automation● HL7● FHIR

We’re embarking on a new age within healthcare and technology. The trend of siloed systems is fading away so that systems can work together through interoperability to help ease how healthcare providers work with their patients. Appian’s low-code platform helps make this interoperability easier. Take a listen to the latest episode of the Appian Talks podcast to hear how we’re working hand-in-hand with Appian partner Bits In Glass to bring solutions to both healthcare provider, and payer, organizations. Through this partnership we are helping to ensure appropriate levels of care are being administered throughout the care continuum in the most cost-effective manner possible to make sure patients and members are achieving their desired outcomes.Other topics include:● Home Health Automation● HL7● FHIR

With all the hype and misunderstanding around what artificial intelligence (AI) can do for your business today, it can be difficult to determine the real value of AI in today’s organization. Listen in to better understand the 4 levels of intelligent process automation, how to leverage AI and recommendations on how to combine this with other automation technologies like RPA, Digital Process Automation, Predictive Analytics, etc. to solve business challenges in a holistic way.We are joined by two special guests, both listed as top AI Twitter influencers to follow. Kathleen Walch and Ron Schmelzer, Managing Partners, Principal Analysts and founders at Cognilytica, an AI and Machine Learning focused analyst and advisory firm producing adoption-focused research on application, use cases & market intelligence on cognitive technologies.Further explore why a wider ‘Intelligent Automation’ initiative is important: https://www.appian.com/platform/intelligent-automation/

With all the hype and misunderstanding around what artificial intelligence (AI) can do for your business today, it can be difficult to determine the real value of AI in today’s organization. Listen in to better understand the 4 levels of intelligent process automation, how to leverage AI and recommendations on how to combine this with other automation technologies like RPA, Digital Process Automation, Predictive Analytics, etc. to solve business challenges in a holistic way.We are joined by two special guests, both listed as top AI Twitter influencers to follow. Kathleen Walch and Ron Schmelzer, Managing Partners, Principal Analysts and founders at Cognilytica, an AI and Machine Learning focused analyst and advisory firm producing adoption-focused research on application, use cases & market intelligence on cognitive technologies.Further explore why a wider ‘Intelligent Automation’ initiative is important: https://www.appian.com/platform/intelligent-automation/

During this expert panel discussion, our featured speakers aim to build awareness and interest in ‘intelligent automation’ – a strategy based on a combination of robotic process automation (RPA), business process management (BPM) and artificial intelligence (AI) technologies – within mainstream organizations. This panel features Neil Ward-Dutton, Research Director at MWD Advisors, Todd Lohr, Principal, Technology Enablement & Automation at KPMG, Anne McClelland, Vice President, Global Technology Partnerships at Blue Prism and finally Malcolm Ross, Vice President, Product Marketing at Appian.Learn more about getting the most out of intelligent automation and how organizations can start to understand its relevance and potential value to their businesses. Listeners will also learn: ● How we got to this point with intelligent automation, why such an excitement now● What kinds of value are organizations looking to get with intelligent automation● What challenges are organizations facing in implementing intelligent automation strategies● How intelligent automation will develop in the next few yearsWatch a video of the full panel discussion here: https://youtu.be/ktgFPS8JLWc

During this expert panel discussion, our featured speakers aim to build awareness and interest in ‘intelligent automation’ – a strategy based on a combination of robotic process automation (RPA), business process management (BPM) and artificial intelligence (AI) technologies – within mainstream organizations. This panel features Neil Ward-Dutton, Research Director at MWD Advisors, Todd Lohr, Principal, Technology Enablement & Automation at KPMG, Anne McClelland, Vice President, Global Technology Partnerships at Blue Prism and finally Malcolm Ross, Vice President, Product Marketing at Appian.Learn more about getting the most out of intelligent automation and how organizations can start to understand its relevance and potential value to their businesses. Listeners will also learn: ● How we got to this point with intelligent automation, why such an excitement now● What kinds of value are organizations looking to get with intelligent automation● What challenges are organizations facing in implementing intelligent automation strategies● How intelligent automation will develop in the next few yearsWatch a video of the full panel discussion here: https://youtu.be/ktgFPS8JLWc

Healthcare organizations are focusing on ways to increase interoperability, improve communication, and streamline operations in order to deliver the best possible care at the best price for members. Provider network and data management has always been an important piece of health plan operations. In recent years, health plans have been re-imagining their provider relationships as a strategic way to improve their care delivery and member outcomes.In this podcast, Cate McConnell, Industry Leader, Healthcare Payers at Appian is joined by industry experts Todd Ellis, Principal, and Ash Shehata, Principal, US Healthcare Payer Lead for Advisory and Global Center of Excellence at KPMG, to discuss specific strategies around provider network management, challenges and opportunities for your health plan.Topics also include: ● Treating provider networks as a customer base● Managing the chaos around critical payer-provider functions● The importance of continuous process management

Healthcare organizations are focusing on ways to increase interoperability, improve communication, and streamline operations in order to deliver the best possible care at the best price for members. Provider network and data management has always been an important piece of health plan operations. In recent years, health plans have been re-imagining their provider relationships as a strategic way to improve their care delivery and member outcomes.In this podcast, Cate McConnell, Industry Leader, Healthcare Payers at Appian is joined by industry experts Todd Ellis, Principal, and Ash Shehata, Principal, US Healthcare Payer Lead for Advisory and Global Center of Excellence at KPMG, to discuss specific strategies around provider network management, challenges and opportunities for your health plan.Topics also include: ● Treating provider networks as a customer base● Managing the chaos around critical payer-provider functions● The importance of continuous process management

The EXPLOSION of cloud computing has connected more people than anyone ever imagined. But the massive numbers of companies migrating to the cloud has also amplified the urgency of data security and regulatory compliance as well.In this thought-provoking podcast, Malcolm Ross sits down with Appian Chief Information Security Officer, Omesh Agam to take a fresh look at how to keep your data, applications and infrastructure secure in the cloud. Check out the conversation and learn:● How to choose a cloud partner you can trust● The latest mega trends in cloud adoption● The top security management frameworks and standards● The importance of audits and compliance in the cloud● General Data Protection Regulation and why you should care about it

The EXPLOSION of cloud computing has connected more people than anyone ever imagined. But the massive numbers of companies migrating to the cloud has also amplified the urgency of data security and regulatory compliance as well.In this thought-provoking podcast, Malcolm Ross sits down with Appian Chief Information Security Officer, Omesh Agam to take a fresh look at how to keep your data, applications and infrastructure secure in the cloud. Check out the conversation and learn:● How to choose a cloud partner you can trust● The latest mega trends in cloud adoption● The top security management frameworks and standards● The importance of audits and compliance in the cloud● General Data Protection Regulation and why you should care about it

Digital transformation is not one-size-fits-all. There are no technology vendors selling a Digital-Transformation-as-a-Service solution. So, how can financial institutions implement a successful digital transformation strategy that delivers on strategy, increases operational efficiencies, reduces operating risks, and fosters higher levels of interaction and integration? This type of success requires an organizational culture that fosters a focus on customer centricity and a dedication to breaking down the silos that traditionally exist between business and IT. Without that cultural shift, digital transformation efforts can flounder.Listen in as Appian invites Julien Courbe, Financial Services Advisory Leader at PricewaterhouseCoopers (PwC), and Michael Heffner, Vice President at Appian, covering Global Banking, Capital Markets, and Insurance, for an opportunity to discuss the challenges and responses they are seeing as financial institutions move forward on the digital transformation journey.

Digital transformation is not one-size-fits-all. There are no technology vendors selling a Digital-Transformation-as-a-Service solution. So, how can financial institutions implement a successful digital transformation strategy that delivers on strategy, increases operational efficiencies, reduces operating risks, and fosters higher levels of interaction and integration? This type of success requires an organizational culture that fosters a focus on customer centricity and a dedication to breaking down the silos that traditionally exist between business and IT. Without that cultural shift, digital transformation efforts can flounder.Listen in as Appian invites Julien Courbe, Financial Services Advisory Leader at PricewaterhouseCoopers (PwC), and Michael Heffner, Vice President at Appian, covering Global Banking, Capital Markets, and Insurance, for an opportunity to discuss the challenges and responses they are seeing as financial institutions move forward on the digital transformation journey.

Innovation and disruption are not new concepts to the automotive industry. Technology driven trends are predicted to have a major impact on the future of designing, manufacturing, selling, servicing, and using vehicles. In this digital age where consumers expect high connectivity, vehicles are becoming more like computers, and change happens rapidly, identifying ways to adopt digital transformation is a strategic priority for automotive leaders. Appian invited Jeffrey Hojlo, Program Director, Product Innovation at IDC, and Jo Seidel, Automotive Industry Expert at Appian, to speak on an episode of the AppianTalks podcast series about how the automotive industry is embracing digital transformation. Listen to the conversation as they touch on digitalization–and how the power of a low-code application platform enables automotive leaders to overcome business challenges faster.

Innovation and disruption are not new concepts to the automotive industry. Technology driven trends are predicted to have a major impact on the future of designing, manufacturing, selling, servicing, and using vehicles. In this digital age where consumers expect high connectivity, vehicles are becoming more like computers, and change happens rapidly, identifying ways to adopt digital transformation is a strategic priority for automotive leaders. Appian invited Jeffrey Hojlo, Program Director, Product Innovation at IDC, and Jo Seidel, Automotive Industry Expert at Appian, to speak on an episode of the AppianTalks podcast series about how the automotive industry is embracing digital transformation. Listen to the conversation as they touch on digitalization–and how the power of a low-code application platform enables automotive leaders to overcome business challenges faster.

Call center agents are the frontlines of the contact center. They must be able to seamlessly navigate multiple communication channels—in real-time—across the customer journey. This is where a core suite of seamless, multi-channel technology integrations, including automated business processes, unified data, and intelligent software robots, can empower agents by providing context to customer interactions via a comprehensive customer record.Intelligent automation has the power to bridge communication channels and back-end systems across the enterprise, to deliver a single view of the customer. Built on a case management approach, combining AI and automation capabilities can enrich case logic by providing recommendations for better, faster problem resolution. Additionally, this convergence of technologies can also help contact center operators maintain comprehensive communication histories across every channel, and ultimately empower agents to consistently meet customer expectations.In this episode of Appian Talks, Appian’s Director of Product Strategy, Arturo Oliver, reveals the secret to transforming your contact centers. Listen to discover how to build a smarter contact center and provide intelligent customer engagement.Learn how to transform your contact center with an innovative platform powered by industry leading case management: https://www.appian.com/platform/customer-contact-center/

Call center agents are the frontlines of the contact center. They must be able to seamlessly navigate multiple communication channels—in real-time—across the customer journey. This is where a core suite of seamless, multi-channel technology integrations, including automated business processes, unified data, and intelligent software robots, can empower agents by providing context to customer interactions via a comprehensive customer record.Intelligent automation has the power to bridge communication channels and back-end systems across the enterprise, to deliver a single view of the customer. Built on a case management approach, combining AI and automation capabilities can enrich case logic by providing recommendations for better, faster problem resolution. Additionally, this convergence of technologies can also help contact center operators maintain comprehensive communication histories across every channel, and ultimately empower agents to consistently meet customer expectations.In this episode of Appian Talks, Appian’s Director of Product Strategy, Arturo Oliver, reveals the secret to transforming your contact centers. Listen to discover how to build a smarter contact center and provide intelligent customer engagement.Learn how to transform your contact center with an innovative platform powered by industry leading case management: https://www.appian.com/platform/customer-contact-center/

Digital Transformation seems to be the latest buzzword, but is it just another word created by industry titans to drive business, or does it actually mean something and can it provide value?According to a Forrester senior analyst, this move towards digital is the key to survival, “It is no longer possible to ignore the shackles of legacy; firms must digitize the heart of their business, driving agility and flexibility to the core, and 2018 is the year when that process starts wholesale.”But how do we actually drive towards a digital future? How do we “digitize the heart” of our businesses.To be able to adopt new technologies in a meaningful way requires two things: being able to connect to them and fold them into standard business processes. Listen to this podcast to hear Brian Mill, VP at Mulesoft join Appian’s VP of Product, Malcolm Ross and VP of Product Solutions, Medhat Galal, to discuss what digital transformation means, why it matters, and how organizations can tie these new technologies into their core business processes.

Digital Transformation seems to be the latest buzzword, but is it just another word created by industry titans to drive business, or does it actually mean something and can it provide value?According to a Forrester senior analyst, this move towards digital is the key to survival, “It is no longer possible to ignore the shackles of legacy; firms must digitize the heart of their business, driving agility and flexibility to the core, and 2018 is the year when that process starts wholesale.”But how do we actually drive towards a digital future? How do we “digitize the heart” of our businesses.To be able to adopt new technologies in a meaningful way requires two things: being able to connect to them and fold them into standard business processes. Listen to this podcast to hear Brian Mill, VP at Mulesoft join Appian’s VP of Product, Malcolm Ross and VP of Product Solutions, Medhat Galal, to discuss what digital transformation means, why it matters, and how organizations can tie these new technologies into their core business processes.

According to recent research from Strategy Meets Action (SMA), an independent strategic advisory firm for insurers and technology solution providers, approximately 57% of insurers have some type of digital transformation initiative in progress, yet there is still a lack of clarity about what encompasses a shift to digital and what the best practices are for a company when planning and executing these initiatives.Appian invited Deb Smallwood, the founder of SMA, and Kate Gingras, Vice President & Global Insurance Lead at Appian, to speak on episode of the AppianTalks podcast series to discuss digital platforms and how they help insurers. Listen to the conversation as we touch on the need for digital everywhere in insurance companies - and how an iterative, agile technology approach will enable insurers to solve business challenges faster.

According to recent research from Strategy Meets Action (SMA), an independent strategic advisory firm for insurers and technology solution providers, approximately 57% of insurers have some type of digital transformation initiative in progress, yet there is still a lack of clarity about what encompasses a shift to digital and what the best practices are for a company when planning and executing these initiatives.Appian invited Deb Smallwood, the founder of SMA, and Kate Gingras, Vice President & Global Insurance Lead at Appian, to speak on episode of the AppianTalks podcast series to discuss digital platforms and how they help insurers. Listen to the conversation as we touch on the need for digital everywhere in insurance companies - and how an iterative, agile technology approach will enable insurers to solve business challenges faster.

Many, including us, predicted that 2017 is the year AI goes mainstream. Many organizations will start looking into AI with a "kick the tires" mentality: how can I take advantage of this new technology? Will it actually have an impact in my business? Can it positively affect the bottom line? Can it drive competitive advantages? We also predicted that this phase would end in a new beginning. One that would confirm that AI technologies are here to stay and companies need to get into the bandwagon. It turns out we were right. The fourth quarter of 2017 is just starting. Companies are already transitioning from research into practical applications of AI technologies to make apps smarter, take decisions faster, and automate things like never before. Join us in this AI Podcast for a glimpse on why companies are finally taking AI seriously, why now is the right time to start, and how you can leverage a low-code platform like Appian to ensure you take full advantage of the benefits AI technologies can provide.

Many, including us, predicted that 2017 is the year AI goes mainstream. Many organizations will start looking into AI with a "kick the tires" mentality: how can I take advantage of this new technology? Will it actually have an impact in my business? Can it positively affect the bottom line? Can it drive competitive advantages? We also predicted that this phase would end in a new beginning. One that would confirm that AI technologies are here to stay and companies need to get into the bandwagon. It turns out we were right. The fourth quarter of 2017 is just starting. Companies are already transitioning from research into practical applications of AI technologies to make apps smarter, take decisions faster, and automate things like never before. Join us in this AI Podcast for a glimpse on why companies are finally taking AI seriously, why now is the right time to start, and how you can leverage a low-code platform like Appian to ensure you take full advantage of the benefits AI technologies can provide.

Digital Transformation is the name of the game. It means using new digital technologies to innovate how you engage your customers, how you optimize internal operations, and how you deliver new, game-changing products and services. It’s the #1 priority for anyone who’s trying to grab or grow competitive differentiation in the Digital Age.It comes down to how effectively you can master change and overcome organizational inertia. It comes down to how you can obliterate the status quo for better business, happier customers, and a more rewarding career.This is what Appian World 2018 is all about. The conference is designed to make you an agent of rapid, high-impact transformation in your organization. It’s your one-stop-shop for hands-on product training; for sharing tips and best practices with your industry peers; for getting a handle on where BPM software, Low-Code development, Case Management and more are headed.In this episode, April DelFavero, Appian’s Senior Director of Events, and Ben Farrell, Appian’s Vice President of Corporate Communications, sit down to discuss everything Appian World, from the hands-on product training and industry insights to the networking and “fun in the sun” at the iconic Fontainebleau Resort in Miami Beach.Ready to sign up for better business, happier customers, and a more rewarding career? Register for Appian World 2018 today! http://ap.pn/2gpu7TX

Digital Transformation is the name of the game. It means using new digital technologies to innovate how you engage your customers, how you optimize internal operations, and how you deliver new, game-changing products and services. It’s the #1 priority for anyone who’s trying to grab or grow competitive differentiation in the Digital Age.It comes down to how effectively you can master change and overcome organizational inertia. It comes down to how you can obliterate the status quo for better business, happier customers, and a more rewarding career.This is what Appian World 2018 is all about. The conference is designed to make you an agent of rapid, high-impact transformation in your organization. It’s your one-stop-shop for hands-on product training; for sharing tips and best practices with your industry peers; for getting a handle on where BPM software, Low-Code development, Case Management and more are headed.In this episode, April DelFavero, Appian’s Senior Director of Events, and Ben Farrell, Appian’s Vice President of Corporate Communications, sit down to discuss everything Appian World, from the hands-on product training and industry insights to the networking and “fun in the sun” at the iconic Fontainebleau Resort in Miami Beach.Ready to sign up for better business, happier customers, and a more rewarding career? Register for Appian World 2018 today! http://ap.pn/2gpu7TX

As almost every electronic device is being connected to the internet, businesses are transforming their operations using both the insights and real-time information from IoT. Traditionally, it was slow and iterative to improve processes; now, businesses are able to monitor their operations in real-time, increase operational efficiency and reduce costly mistakes. Using powerful platforms like Appian, companies can collect, analyze, and act on IoT-generated data. But with IoT, business processes can do much more than just manage data in a workflow; they can easily integrate and interact with connected devices, managing every part of a business from a single platform. In this episode, Austin Fathman, Appian’s Product Strategy Developer, explores what it means to implement and integrate IoT, how IoT is transforming the modern business and why this trend is crucial for businesses to embrace. Malcolm Ross, Appian’s VP of Product serves as contributing host of the program.

As almost every electronic device is being connected to the internet, businesses are transforming their operations using both the insights and real-time information from IoT. Traditionally, it was slow and iterative to improve processes; now, businesses are able to monitor their operations in real-time, increase operational efficiency and reduce costly mistakes. Using powerful platforms like Appian, companies can collect, analyze, and act on IoT-generated data. But with IoT, business processes can do much more than just manage data in a workflow; they can easily integrate and interact with connected devices, managing every part of a business from a single platform. In this episode, Austin Fathman, Appian’s Product Strategy Developer, explores what it means to implement and integrate IoT, how IoT is transforming the modern business and why this trend is crucial for businesses to embrace. Malcolm Ross, Appian’s VP of Product serves as contributing host of the program.

In the healthcare provider space, consumer behaviors and expectations are evolving as digital touchpoints grow and the importance of providing exceptional customer experience translates across patients, nurses, doctors, and administrators alike. Patients often feel like they are at the mercy of their providers for scheduling appointments, acquiring compatible medication, and more. While a lot of the blame gets placed on providers not having the proper information or coordination to effectively and efficiently deliver flawless care, the reality is that outdated and disjointed healthcare IT systems and applications is at the root of these issues. Listen as Fritz Haimberger, Appian’s Industry Practice Lead, Healthcare Providers, touches on some of the biggest challenges facing the healthcare provider industry and how technology can help increase positive experiences on all ends of the healthcare spectrum. Topics discussed include legacy Healthcare IT, electronic medical records (EMRs), compliance, and digital healthcare initiatives. Abby Jacobs serves as contributing host.Learn more about how consumer expectations are transforming the healthcare industry at appian.com/industries/healthcare/

In the healthcare provider space, consumer behaviors and expectations are evolving as digital touchpoints grow and the importance of providing exceptional customer experience translates across patients, nurses, doctors, and administrators alike. Patients often feel like they are at the mercy of their providers for scheduling appointments, acquiring compatible medication, and more. While a lot of the blame gets placed on providers not having the proper information or coordination to effectively and efficiently deliver flawless care, the reality is that outdated and disjointed healthcare IT systems and applications is at the root of these issues. Listen as Fritz Haimberger, Appian’s Industry Practice Lead, Healthcare Providers, touches on some of the biggest challenges facing the healthcare provider industry and how technology can help increase positive experiences on all ends of the healthcare spectrum. Topics discussed include legacy Healthcare IT, electronic medical records (EMRs), compliance, and digital healthcare initiatives. Abby Jacobs serves as contributing host.Learn more about how consumer expectations are transforming the healthcare industry at appian.com/industries/healthcare/

With constant advances in Robotic Process Automation (RPA) and the digital workforce—digital disruption will happen sooner and faster than imagined. There’s a disruptive trend going on in the way work gets done. In the past, companies offshored high-volume back office production and IT operations to take advantage of cheap foreign labor. Today—not so much. Labor costs have trended up, while software-powered digital labor is now cheaper, faster and more productive than those conventional approaches. Robotic Process Automation (RPA) fundamentally represents a pivot to digital labor—the reinvention of how work gets done. The most successful companies are pivoting from people to software for high-volume, highly transactional manual processes, to take advantage of this emerging digital workforce. In this episode, Prittam Bagani, Appian’s Director of Product Strategy, discusses why this pivot is so important and the basics of RPA and Enterprise Automation. Zach Messler serves as contributing host.Ready to learn more about RPA? Visit our resource center at https://www.appian.com/robotic-process-automation-rpa/

With constant advances in Robotic Process Automation (RPA) and the digital workforce—digital disruption will happen sooner and faster than imagined. There’s a disruptive trend going on in the way work gets done. In the past, companies offshored high-volume back office production and IT operations to take advantage of cheap foreign labor. Today—not so much. Labor costs have trended up, while software-powered digital labor is now cheaper, faster and more productive than those conventional approaches. Robotic Process Automation (RPA) fundamentally represents a pivot to digital labor—the reinvention of how work gets done. The most successful companies are pivoting from people to software for high-volume, highly transactional manual processes, to take advantage of this emerging digital workforce. In this episode, Prittam Bagani, Appian’s Director of Product Strategy, discusses why this pivot is so important and the basics of RPA and Enterprise Automation. Zach Messler serves as contributing host.Ready to learn more about RPA? Visit our resource center at https://www.appian.com/robotic-process-automation-rpa/

Having to do more with less is not a new challenge for enterprise IT. For the financial services industry, the cost of maintaining legacy systems accounts for about 75% of a bank’s annual tech investment, leaving only 25% to spend on new technology and innovation. This is the reality that’s frustrated senior business leaders for a long time; it’s not that there is a lack of vision for how to innovate and engage differently, but that they’re hamstrung by maintaining legacy environments. In part 1, we discussed the challenges bankers face in the age of digital disruption and introduced the concept of leveraging a digital overlay as a core capability for enterprise environments. Part 2 discusses how to incorporate this strategic approach to enable end to end business process improvement to deliver greater collaboration and a seamless experience across the value chain, both inside and outside of the organization. Additional topics include FinTech, the financial services regulatory environment, and the trends shaping the modern enterprise environments of financial services institutions. Abby Jacobs serves as contributing host.

Having to do more with less is not a new challenge for enterprise IT. For the financial services industry, the cost of maintaining legacy systems accounts for about 75% of a bank’s annual tech investment, leaving only 25% to spend on new technology and innovation. This is the reality that’s frustrated senior business leaders for a long time; it’s not that there is a lack of vision for how to innovate and engage differently, but that they’re hamstrung by maintaining legacy environments. In part 1, we discussed the challenges bankers face in the age of digital disruption and introduced the concept of leveraging a digital overlay as a core capability for enterprise environments. Part 2 discusses how to incorporate this strategic approach to enable end to end business process improvement to deliver greater collaboration and a seamless experience across the value chain, both inside and outside of the organization. Additional topics include FinTech, the financial services regulatory environment, and the trends shaping the modern enterprise environments of financial services institutions. Abby Jacobs serves as contributing host.

Customer expectations are transforming because customers themselves are transforming. This statement can’t be more true for the Financial Services and Capital Markets Industry. We're in the middle of a significant inter-generational transfer of wealth. Dig into the patterns and the expectations of the new generation and some clear behaviors emerge. The new generation is more mobile and digitally in tune with value, but what about personal interaction and customer service? And what’s the future of the financial advisor - or the branch? How can Financial Services Institutions transform to thrive in the digital age?In part 1 of this 2-part series, Mike Heffner, Appian’s VP of Global Banking and Capital Markets discusses the challenges bankers face in the age of digital disruption and how they can respond to be more transformative. Additional topics of discussion include the impact of FinTech, reimagining customer experience, gaining greater value from tech investments, emerging digital technologies, and the strategic direction and core IT capabilities needed to drive enterprise change. Abby Jacobs serves as contributing host.

Customer expectations are transforming because customers themselves are transforming. This statement can’t be more true for the Financial Services and Capital Markets Industry. We're in the middle of a significant inter-generational transfer of wealth. Dig into the patterns and the expectations of the new generation and some clear behaviors emerge. The new generation is more mobile and digitally in tune with value, but what about personal interaction and customer service? And what’s the future of the financial advisor - or the branch? How can Financial Services Institutions transform to thrive in the digital age?In part 1 of this 2-part series, Mike Heffner, Appian’s VP of Global Banking and Capital Markets discusses the challenges bankers face in the age of digital disruption and how they can respond to be more transformative. Additional topics of discussion include the impact of FinTech, reimagining customer experience, gaining greater value from tech investments, emerging digital technologies, and the strategic direction and core IT capabilities needed to drive enterprise change. Abby Jacobs serves as contributing host.

Advancements in digital technologies and software are enabling companies to compete and thrive; empowering them to become disruptors instead of being disrupted themselves. However with the rapid pace of emerging technologies and digital advancements there is still much to consider when evaluating how these technologies influence process improvement. This is where Digital Process Automation (DPA) has taken form and emerged as the new best in class breed of digital enablement tools that have the power to transform enterprise environments to deliver true end-to-end transformation. But what is Digital Process Automation exactly and how does it drive digital transformation? In this episode, Malcolm Ross, Appian’s VP of Product talks about the evolution of Digital Process Automation and what enterprises need to know when evaluating how these technologies fit into their broader enterprise digital strategies. Zach Messler serves as contributing host. Other topics of discussion include low-code application development, BPM, RPA, AI, Dynamic Case Management, Mobile engagement, customer experience, etc..

Advancements in digital technologies and software are enabling companies to compete and thrive; empowering them to become disruptors instead of being disrupted themselves. However with the rapid pace of emerging technologies and digital advancements there is still much to consider when evaluating how these technologies influence process improvement. This is where Digital Process Automation (DPA) has taken form and emerged as the new best in class breed of digital enablement tools that have the power to transform enterprise environments to deliver true end-to-end transformation. But what is Digital Process Automation exactly and how does it drive digital transformation? In this episode, Malcolm Ross, Appian’s VP of Product talks about the evolution of Digital Process Automation and what enterprises need to know when evaluating how these technologies fit into their broader enterprise digital strategies. Zach Messler serves as contributing host. Other topics of discussion include low-code application development, BPM, RPA, AI, Dynamic Case Management, Mobile engagement, customer experience, etc..

According to a recent study conducted by IDC, it’s estimated that 70% of siloed digital transformation initiatives will fail by 2018. So why do organizations fail and what are the key elements executives need to consider when mapping their digital transformation strategy? In this episode, Kevin Spurway, Appian’s Senior Vice President of Marketing discusses what’s driving business leaders to ride the digital wave and what challenges enterprise organizations - and executive leadership - need to consider when establishing and executing their digital transformation strategic plans. Zach Messler serves as contributing host.

According to a recent study conducted by IDC, it’s estimated that 70% of siloed digital transformation initiatives will fail by 2018. So why do organizations fail and what are the key elements executives need to consider when mapping their digital transformation strategy? In this episode, Kevin Spurway, Appian’s Senior Vice President of Marketing discusses what’s driving business leaders to ride the digital wave and what challenges enterprise organizations - and executive leadership - need to consider when establishing and executing their digital transformation strategic plans. Zach Messler serves as contributing host.

In the final episode of our series, Evjatar (Evi) Cohen, Appian’s Vice President for the Life Sciences Practice discusses how Life Sciences organizations are navigating the move to the cloud. Industry topics include transforming the product lifecycle, clinical trials and contact research organizations (CROs), patient simplicity, and shifting industry attitudes towards moving to the cloud. Abby Jacobs serves as contributing host.

In the final episode of our series, Evjatar (Evi) Cohen, Appian’s Vice President for the Life Sciences Practice discusses how Life Sciences organizations are navigating the move to the cloud. Industry topics include transforming the product lifecycle, clinical trials and contact research organizations (CROs), patient simplicity, and shifting industry attitudes towards moving to the cloud. Abby Jacobs serves as contributing host.

In Part Two of this series, Evjatar (Evi) Cohen, Appian’s Vice President for the Life Sciences Practice discusses the different stages and systems that support the product life cycle and the digital transformation challenges organizations face. Industry topics include transforming the product lifecycle, clinical trials and contact research organizations (CROs), patient simplicity, and shifting industry attitudes towards moving to the cloud. Abby Jacobs serves as contributing host.

In Part Two of this series, Evjatar (Evi) Cohen, Appian’s Vice President for the Life Sciences Practice discusses the different stages and systems that support the product life cycle and the digital transformation challenges organizations face. Industry topics include transforming the product lifecycle, clinical trials and contact research organizations (CROs), patient simplicity, and shifting industry attitudes towards moving to the cloud. Abby Jacobs serves as contributing host.

In Part One of this series, Evjatar (Evi) Cohen, Appian’s Vice President for the Life Sciences Practice discusses innovation, digital transformation and his predictions on the forces shaping the life sciences industry. Topics include transforming the product lifecycle, clinical trials and contact research organizations (CROs), patient simplicity, and shifting industry attitudes towards moving to the cloud. Abby Jacobs serves as contributing host.

In Part One of this series, Evjatar (Evi) Cohen, Appian’s Vice President for the Life Sciences Practice discusses innovation, digital transformation and his predictions on the forces shaping the life sciences industry. Topics include transforming the product lifecycle, clinical trials and contact research organizations (CROs), patient simplicity, and shifting industry attitudes towards moving to the cloud. Abby Jacobs serves as contributing host.

Customers want to do business with organizations that are doing business the way they want to do business. In this episode, Malcolm Ross, Appian’s Vice President of Product Marketing, discusses dynamic case management and mastering the customer journey through the digital experience. Topics cover the interlock between case management, BPM, digital transformation, and the cloud. Zach Messler serves as contributing host.To learn more about Case Management and hear Malcolm speak further about the intersection of Dynamic Case Management, sign-up for our webinar, "Transforming Work and the Customer Experience with Dynamic Case Management" > http://ap.pn/2sAP8PC

Customers want to do business with organizations that are doing business the way they want to do business. In this episode, Malcolm Ross, Appian’s Vice President of Product Marketing, discusses dynamic case management and mastering the customer journey through the digital experience. Topics cover the interlock between case management, BPM, digital transformation, and the cloud. Zach Messler serves as contributing host.To learn more about Case Management and hear Malcolm speak further about the intersection of Dynamic Case Management, sign-up for our webinar, "Transforming Work and the Customer Experience with Dynamic Case Management" > http://ap.pn/2sAP8PC

Scott Polansky, Appian’s Industry Practice Lead for the Healthcare Payer Industry discusses digital transformation topics and trends impacting healthcare payers. Topics include customer behaviors, adapting an agile approach, the importance of a unified member view and accurate provider directories, as well as the current state of uncertainty amidst healthcare reform. Abby Jacobs serves as contributing host.TRANSCRIPT: Abby: Hello and welcome to the Appian Industry Outlook Podcast, where we take time to speak with Subject Matter Experts on digital transformation topics impacting their industries. I’m your host Abby Jacobs, a member of Appian’s digital marketing team and a self-proclaimed digital disruption evangelist.Today, I’m joined by Scott Polansky, Appian’s Industry Practice Lead for the Healthcare Payer industry. Thanks for joining us today, Scott!Scott: Thanks for having me. It’s a pleasure to be here.Abby: Before we get started could you tell us a bit about your background and your role at Appian.Scott: I’m Appian’s Healthcare Payer Industry Practice Lead, where I help support the sales efforts around the country. Prior to Appian, I have 30 years of experience working for primarily Healthcare Insurers as well as doing some consulting business in a broad range of operational and strategic roles.Abby: That’s quite an extensive background. I’m sure you’ve witnessed many changes in the healthcare industry over the years and how payers are changing the way they do business. What would you say are the biggest topics currently influencing customers behaviors for healthcare payers?Scott: I think top of mind for customers is looking at greater flexibility and simplicity in product, benefit and network design. Consumers out there struggle with affordability. We called it the Affordable Care Act but it was really anything but in many instances.There’s also a tremendous lack of transparency around cost and quality, so those are the primary drivers. From the payer standpoint, they’re trying to figure out how they can better engage with their members to be able to drive better outcomes and quality of care.Abby: From your experience, how are healthcare payers adapting to today’s digital economy? Scott: It’s a spectrum out there. What we see is that those who are innovative and successful are adapting an agile approach to developing software and technology. They recognize that legacy systems do not provide the flexibility or speed to market so they are adopting new platforms to develop customized apps and integrate data from multiple disparate systems. Innovative payers are moving away from point solutions and towards enterprise platforms that enable the rapid development of customized solutions. Abby: It goes without saying that adopting a customer-centric approach is essential for any organization in order to compete and deliver in today’s landscape. We’re witnessing a huge shift in what exactly that means and who exactly is a consumer across all industries. For healthcare payers, who are the consumers or stakeholders they need to keep happy and how are they able to do so in an agile way to meet growing expectations? Scott: Payers have multiple stakeholders and they are trying to figure out how to simplify processes to create a better customer experience. It starts with the members who either come directly as individuals (retail) or through an employer. Often times a broker or consultant is involved and the plans need to meet their needs. Providers (facilities, physicians, medical professionals) are another critical stakeholder and the growth of value-based care will only intensify the need for cooperation and collaboration between providers and payers. Finally, the payer’s employees are critical stakeholders whose needs cannot be overlooked. Abby: Now you spoke a lot about providers and recently we’ve been hearing more about how having a unified view of members and providers is critical, and the importance of maintaining accurate provider directories. What are the biggest risks and opportunities for healthcare payers around this topic?Scott: I’m glad you asked that. As I travel around the country talking to our prospects and clients and speaking with industry professionals at conferences, that’s one of the number one topics out there and the risks are many. For provider directories, the risks are both financial and operational. The financial risks include potential fines from CMS and State regulators for not maintaining accurate directories; as well as more indirect costs due to membership losses (or lack of growth) because members are dissatisfied with their experiences. Additionally, providers might be less willing to contract with a payer if they’re not being represented accurately to members. Operationally, there are huge inefficiencies and wasted resources because payers have not developed efficient processes to manage provider data. The challenges are not only in collecting accurate data from the providers, but also in managing processes to insure that the data is maintained among various systems such as claims, contracting, credentialing, and appeals and grievances. The unified view of member is critical to be able to integrate clinical data from providers with financial data from the payers. The payers are in a unique position to do this as they are the hub for all the claims from multiple providers. If we’re going to achieve better outcomes the payers have to have that integrated or 360-degree view of members. Additionally, the continuing growth of population health initiatives and value-based contracting makes it imperative for payers to have a more integrated view of both members and providers. Abby: Those are a lot of moving pieces and a lot of factors for healthcare payers to keep in mind as they look to digital transformation to improve operations and keep stakeholders happy. Now with everything going on in Washington right now around healthcare reform, I have to ask, how does this impact the way healthcare payers do business and the technologies and approaches they’re considering with their digital transformation approach? Could you speak a bit about this and what you’re witnessing in your experience?Scott: The continuing uncertainty is causing many payers to pull out of government programs as they are concerned about regulations causing unsustainable rating and underwriting (e.g., high risk pools, lack of mandated coverage). Due to the uncertainty, many payers are pulling out of marketplaces and making decisions for today that will impact 2018 and 2019. The challenge for payers is that with their legacy systems they have very inflexible platforms that are prohibiting them from responding to these rapid changes. Payers will need an agile technology platform that will allow them to respond quickly to changes. If they continue to pursue complex off the shelf solutions, they will be just like everybody else and will not be able to create unique competitive advantages. Successful payers are working with these agile platforms to be able develop customized solutions to meet their unique needs.Abby: There certainly are a lot of layers and organizations seem to be at different stages of their digital transformation strategy. What would you say is one critical first step required for all healthcare payers to start their digital transformation journeys?Scott: I think the first thing is to define what digital transformation means to the organization. Some think it primarily means going mobile while others might think it means going paperless. The way I define digital transformation is using technology and software to allow you to develop competitive advantages in the marketplace. The other critical step there is healthcare payers need to recognize that their legacy systems are not allowing them to be competitive in the marketplace. By the time they develop their requirements and start building the software and end up with a solution the requirements are out of date and the regulations have already changed so again, it’s the importance of having that agile platform. The other thing I would say is critical for success is moving to the cloud. I think a lot of organizations have been somewhat reluctant but we are seeing a growing trend towards moving to the cloud and that’s going to allow payers to be much more efficient in the future by allowing them to alleviate the burden of managing their technology platforms and instead allow them to focus on innovation and solutions.Abby: There certainly are a lot of moving pieces for Healthcare Payers to consider. I know we covered a lot of territory today so thank you for taking the time to share with us and we look forward to catching up with you again in the future. To learn more about Appian as a digital transformation platform for healthcare, you can visit appian.com/healthcare.