Podcast appearances and mentions of joseph ansanelli

Joseph Ansanelli makes leadership look deceptively easy. Perhaps it's because he's done it more times than most. Or because he brings the humility to know that it's a lifelong journey. Based in SF Bay Area, he's CEO & Co-Founder of Gladly, the company he incubated during his time at Greylock Partners. Joseph is fond of saying “People first. Strategy second.” He believes that one of the keys to effective leadership is ensuring that teams have the right tools to succeed. With his team of 150 employees, Gladly empowers customer service agents with a SaaS platform that turns them into heroes. And he's onto something big… His investors include New Enterprise Associates, GGV Capital, SV Angel, Future Fund, and Glynn Capital Management. Prior, he was Co-Founder & CEO of Connectify which was acquired by Kana, one of the first digital customer service platforms which he helped take public. He was also Co-Founder & CEO of Vontu, the leader in data loss prevention, which was acquired by Symantec. During college, he & a few friends created Trio Development, which was acquired by Apple and their product became Claris Organizer. Joseph serves on the Boards of Directors of Sumo Logic and Trifacta. He also hosts one of my favorite podcasts Radically Personal In this 20-minute conversation, Joseph reveals where he developed his passion for hiring & leading teams. And how he does it every day at Gladly.    

Episode 80: Today I'm speaking with Joseph Ansanelli, he's the CEO and co-founder of Gladly, a company that helps brands like Crate & Barrel, UGG, and Warby Parker improve customer service. He's also a venture partner at Greylock. We discuss what is means to provide great customer service and how companies should be thinking about their customer service experience. Plus we dive into what entrepreneurs should know about pitching and selling their companies. Enjoy! --- Support this podcast: https://anchor.fm/besttechie/support

Welcome to Step by Step Season 3 by Future Commerce, presented by Gladly. This season of Step by Step is all about customer experience. Consumers have reimagined the customer experience, and they expect far more from a service interaction than issue resolution. The service experience is now as important, if not more important, than the product experience. As customer expectations are evolving faster than ever, customers are rapidly moving toward brands that are engaging the way they want to engage, and away from brands that are not. Companies that can keep up with these ever-changing consumer expectations will be the ones driving long term revenue and winning over customers for life.

How do modern brands create joyful customer experiences that last a lifetime? Charlie Cole, Chief Digital Officer of luxury travel brand Tumi, Joseph Ansanelli, CEO of customer support platform Gladly join us to talk about how to know your customer, how to anticipate their needs, and how to stand out in a sea of startup DTC players. Listen now!

Welcome to the latest episode of Customer Driven with Chad McDaniel! In this podcast Chad is talking with Joseph Ansanelli, a Partner at Greylock and the CEO at Gladly, a company who is reinventing customer service to put people back at the heart of it. In this discussion Joseph shares insights on the challenges of creating a personalized customer experience, the future of PCE in CX and our need for action as CX Leaders.  In this episode, Chad and Joseph discuss: The problem with tickets and case numbers in the CX experience The explosion of messaging app support and consumer expectation How JetBlue is effectively leveraging Gladly to improve the CX experience for their consumers How to battle the Amazon effect with customer service Current trends in CX and their long term viability   Please be sure to rate and subscribe on Apple Podcasts, Stitcher and Spotify!

Engaging with customers is one of the most difficult challenges for most companies. With the growing number of ways consumers interact with brands — from phone calls, to texting, to social media messaging — it’s becoming increasingly hard for companies to aggregate interactions into useful information. Even today, customer service products focus on individual communication channels and treat customers as case numbers or tickets. The founders of Gladly think this standard needs to change. They are reimagining the business/consumer relationship by centralizing all communications and making the atomic unit of their product what it should be: the customer.  Gladly CEO Joseph Ansanelli and VP of Engineering Michael Wolfe have a deep history of successful ventures together. The two first worked with each other at Kana, an early customer service software company that helped managed email and web based communications. The pair later founded Vontu, a data loss prevention software that was later acquired by Symantec. In 2015, they got the band back together and incubated Gladly at Greylock with mission to change how large enterprises interact with their many customers.   In the latest episode of Greymatter, Joseph and Michael sit down with Greylock partner and Gladly board member, Jerry Chen. The founders share their vision for reinventing customer service, identifying spaces ripe for disruption, and what it takes to become the industry standard. Below are a few key takeaways from the discussion.

In the last year, there have been 45 security incidents compromising the personal information of 9.3 million individuals. What can we do given our current situation? How are we going to successfully secure personal information moving forward? This panel will discuss the future of personal information and its implications on privacy. Joseph Ansanelli is CEO of Vontu, a software company focused on the insider threat. Joseph has spoken to Congress twice in the past twelve months as an advocate of privacy and consumer data standards. Mr. Ansanelli has successfully co-founded and led two other companies and has an extensive track record of developing innovative solutions into successful companies. His first venture, Trio Development's Claris Organizer, was ultimately acquired by Palm, Inc. Mr. Ansanelli holds four patents and received a B.S. in Applied Economics from the Wharton School at the University of Pennsylvania Rich Baich, CISSP, CISM, Chief Information Security Officer, ChoicePoint. Mr. Baich has been working in the Information Security Business for over 10 years and has extensive experience working with government and commercial executives providing risk management and consultative council while developing, improving and implementing security architecture, solutions and policies. He has held security leadership positions as the Cryptolog Officer for the National Security Agency (NSA), Sr. Director Professional Services at Network Associates (now McAfee) and after 9/11 as the Special Assistant to the Deputy Director for the National Infrastructure Protection Center (NIPC) at the Federal Bureau of Investigation (FBI). Rich is the author of a security executive leadership guidebook, Winning as a CISO. The book is the first-of-its-kind to detail and provide the roadmap to transform security executives from a technical and subject matter expert to a comprehensive well-rounded business executive. He holds a BS from United States Naval Academy, MBA / MSM from University of Maryland University College, and has been awarded the National Security Telecommunications and Information Systems Security (NSTISSI) 4011 Certification and the NSA sponsored Information Systems Security (INFOSEC) Assessment Methodology (IAM) Certification. Adam Shostack is a privacy and security consultant and startup veteran. Adam worked at Zero-Knowledge building and running the Evil Genius group of advanced technology experts, building prototypes and doing research into future privacy technologies, including privacy enhancing networks, credentials, and electronic cash. He has published papers on the security, privacy, as well as economics, copyright and trust. Shostack sits on the Advisory Board of the Common Vulnerabilities and Exposures initiative, the Technical Advisory Board of Counterpane Internet Security, Inc and others. Adam is now an independent consultant. Paul Proctor is a vice president in the security and risk practice of Gartner Research. His coverage includes Legal and Regulatory Compliance, Event Log Management, Security Monitoring (Host/Network IDS/IPS), Security Process Maturity Risk Management Programs, Forensics and Data Classification. Mr. Proctor has been involved in information security since 1985. He was founder and CTO of two security technology companies and developed both first- and second-generation, host-based intrusion-detection technologies. Mr. Proctor is a recognized expert in the field of information security and associated regulatory compliance issues surrounding the Health Insurance Portability and Accountability Act (HIPAA), Sarbanes-Oxley, and the Gramm-Leach-Bliley Act (GLBA). He has authored two Prentice Hall books and many white papers and articles. Mr. Proctor is an accomplished public speaker and was recognized for his expertise by being appointed to the original Telecommunications Infrastructure Protection working group used by Congress to understand critical infrastructure protection issues prior to the terrorist attack of Sept. 11. Previously, he worked for SAIC, Centrax, CyberSafe, Network Flight Recorder and Practical Security.

In the last year, there have been 45 security incidents compromising the personal information of 9.3 million individuals. What can we do given our current situation? How are we going to successfully secure personal information moving forward? This panel will discuss the future of personal information and its implications on privacy. Joseph Ansanelli is CEO of Vontu, a software company focused on the insider threat. Joseph has spoken to Congress twice in the past twelve months as an advocate of privacy and consumer data standards. Mr. Ansanelli has successfully co-founded and led two other companies and has an extensive track record of developing innovative solutions into successful companies. His first venture, Trio Development's Claris Organizer, was ultimately acquired by Palm, Inc. Mr. Ansanelli holds four patents and received a B.S. in Applied Economics from the Wharton School at the University of Pennsylvania Rich Baich, CISSP, CISM, Chief Information Security Officer, ChoicePoint. Mr. Baich has been working in the Information Security Business for over 10 years and has extensive experience working with government and commercial executives providing risk management and consultative council while developing, improving and implementing security architecture, solutions and policies. He has held security leadership positions as the Cryptolog Officer for the National Security Agency (NSA), Sr. Director Professional Services at Network Associates (now McAfee) and after 9/11 as the Special Assistant to the Deputy Director for the National Infrastructure Protection Center (NIPC) at the Federal Bureau of Investigation (FBI). Rich is the author of a security executive leadership guidebook, Winning as a CISO. The book is the first-of-its-kind to detail and provide the roadmap to transform security executives from a technical and subject matter expert to a comprehensive well-rounded business executive. He holds a BS from United States Naval Academy, MBA / MSM from University of Maryland University College, and has been awarded the National Security Telecommunications and Information Systems Security (NSTISSI) 4011 Certification and the NSA sponsored Information Systems Security (INFOSEC) Assessment Methodology (IAM) Certification. Adam Shostack is a privacy and security consultant and startup veteran. Adam worked at Zero-Knowledge building and running the Evil Genius group of advanced technology experts, building prototypes and doing research into future privacy technologies, including privacy enhancing networks, credentials, and electronic cash. He has published papers on the security, privacy, as well as economics, copyright and trust. Shostack sits on the Advisory Board of the Common Vulnerabilities and Exposures initiative, the Technical Advisory Board of Counterpane Internet Security, Inc and others. Adam is now an independent consultant. Paul Proctor is a vice president in the security and risk practice of Gartner Research. His coverage includes Legal and Regulatory Compliance, Event Log Management, Security Monitoring (Host/Network IDS/IPS), Security Process Maturity Risk Management Programs, Forensics and Data Classification. Mr. Proctor has been involved in information security since 1985. He was founder and CTO of two security technology companies and developed both first- and second-generation, host-based intrusion-detection technologies. Mr. Proctor is a recognized expert in the field of information security and associated regulatory compliance issues surrounding the Health Insurance Portability and Accountability Act (HIPAA), Sarbanes-Oxley, and the Gramm-Leach-Bliley Act (GLBA). He has authored two Prentice Hall books and many white papers and articles. Mr. Proctor is an accomplished public speaker and was recognized for his expertise by being appointed to the original Telecommunications Infrastructure Protection working group used by Congress to understand critical infrastructure protection issues prior to the terrorist attack of Sept. 11. Previously, he worked for SAIC, Centrax, CyberSafe, Network Flight Recorder and Practical Security.

Joseph Ansanelli is CEO of Vontu, Inc, a company that provides information security software that guards against the loss of personal information of customers. With 60 million americans losing their personal information to criminals in securiy breaches in 2005, you'll want to hear what this expert has to say about protection your privacy and sensitive informaiton.