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Welcome to episode 2 of this season of the Amplify - the podcast for accounting firm growth! On this episode host Mike Jones, CEO and Managing Partner of Resound, sits down with Mark Horstman, co-founder of Manager Tools, a management consulting and training company to discuss the topic of employee retention. Mark is also the host of the Manager Tools Podcast. The #1 business podcast in the world with over 3 million downloads each month. Tune in as Mike and Mark discuss this critical topic for so many accounting firms: employee retention. About Our Guest Mark Horstman Co-founder, Manager Tools Mark Horstman is Co-Founder of Manager Tools, a management consulting and training firm. He is also writer and co-host of the Executive Tools podcast, after having written and hosted the Manager Tools Podcast for 17 years. Manager Tools is the #1 business podcast in the world, with over 3 million downloads a month. He has personally trained over 50,000 managers in his career. Mark is also the author of The Effective Manager, which has sold over 50,000 copies, and The Effective Hiring Manager. He is a graduate of the United States Military Academy at West Point. Following his service, he worked in Sales and Marketing at Procter and Gamble. He lives in Pebble Beach, California. About Your Host: Mike Jones Managing Partner, Resound Remarkable brands require authenticity and a die-hard commitment to values & purpose. Mike passionately preaches these beliefs as author of the book, You Are Remarkable: How To Unlock Your Authentic Brand To Win Loyal Customers as well as two podcasts he hosts and produces: Resoundcast and the Remarkabrand Podcast. He works directly with clients to unlock their remarkable brands through his award-winning brand consultancy, Resound - established in 2009. (He also founded his own apparel brand devoted to American political history, called Taftly. But that's a whole other story.) He has supported the Arizona entrepreneurial community through his co-directorship of Phoenix Startup Week, co-founding the startup-supporting non-profit Thrive PHX, and serving on the boards of Conscious Capitalism Arizona and The Center for Habilitation. In recognition of the work he's done, this Arizona native has been named one of the state's top business leaders under the age of 40 by the Phoenix Business Journal as well as a 35-Under-35 entrepreneurial award from the Arizona Republic. He lives in the very sunny vale of Mesa, AZ with his wife and three kids. If you want to connect, LinkedIn's usually where you'll find him – @remarkamike.
In this special 100th episode, we bring Mark Horstman back to the show to take a closer look at 1:1 meetings and effective delegation. Mark is co-founder of Manager Tools, author of "The Effective Manager," and creator of the "Manager Tools Podcast" - which has over 250 million downloads.
In this episode, Tracy Jasper, a manager at Hubspot, talks about her experience transitioning from an individual contributor to a people manager in the tech industry. Tune in to hear about the challenges Tracy faced, as well as the people management skills she's had to develop.In many tech companies, becoming a people manger is neither a promotion, nor the only way to advance one's career. In fact, there are often parallel tracks for people interested in individual contributor or manager work. That said, becoming a people manager is often a strategic move because, to progress to Director and VP level, one almost always needs to have this experience under their belt.Career Queens Podcast is a business podcast that spotlights career conversations with millennial women making moves in tech.
One-on-ones are an important tool, especially when working from home. In this episode, we discuss the concept and some tactics to make one-on-ones more effective. Manager Tools Podcast: https://www.manager-tools.com/manager-tools-basics Join the conversation on twitter by using #TechnicalLeadership, or including @techleadrship in your tweet. You can also practically support this podcast, by joining our patreon community https://www.patreon.com/technicalleadership
Data Futurology - Data Science, Machine Learning and Artificial Intelligence From Industry Leaders
Barrett Hasseldine has held several leadership roles within the field of Data Science / Analytics. With a BSc majoring in Mathematics and an MBA, he is passionate about bringing mathematics and business closer together. In particular, he loves converting business problems to math problems, guiding analysts to solve the math, then converting the mathematical solution into a set of business actions that drive quantifiable business value. During his career, he has delivered analytic solutions in the domains of Credit, Fraud, Marketing, Politics, and Operations. Enjoy the show! We speak about: [00:30] About Barrett Hasseldine [01:20] How did you get started in the world of data? [02:55] Why did you pick operations research? [08:55] Do you find that people are thinking about business decisions affecting the model? [10:30] When were you able to see business problems in the math problems? [15:20] How do you turn the work environment into a positive feedback loop? [18:30] How did the opportunity come for you to step into management? [21:55] What would you change about your management techniques now? [25:00] How are you open to feedback? [26:45] How do you bring feedback out from people? [28:40] What do you think about imposture syndrome? [29:25] How did your career evolve after becoming a manager? [33:55] What would have made you better prepared for management? [39:30] What does the process look like when creating a new product? [42:00] How do you work with other teams? [42:50] How do you measure the demand for a new product? [49:35] How have your career goals changed? [52:00] What is a piece of advice you have for the listeners? Resources: Barrett’s LinkedIn: https://www.linkedin.com/in/barrett-hasseldine/ Manager Tools Podcast: https://www.manager-tools.com/all-podcasts Quotes: “People don’t follow equations.” “You learn from the people that you’ve had as bosses in your past, and you learn from your own experience.” “I’ve always been a fan of continuous learning. I’m open to feedback and use it to change continually. “The absence of imposture syndrome is an issue.” Thank you to our sponsors: Fyrebox - Make Your Own Quiz! RMIT Online Master of Data Science Strategy and Leadership Gain the advanced strategic, leadership and data science capabilities required to influence executive leadership teams and deliver organisation-wide solutions. We are RUBIX. - one of Australia’s leading pure data consulting companies delivering project outcomes for some of the world’s leading brands. Visit online.rmit.edu.au for more information And as always, we appreciate your Reviews, Follows, Likes, Shares and Ratings. Thank you so much for listening. Enjoy the show! --- Send in a voice message: https://anchor.fm/datafuturology/message
2-Minute Tip: Take a Beat Have you ever noticed that a speaker will step up to their speaking spot (fancy technical term there), look down, then up, scan the room silently, and then start speaking? They're taking a moment to prep themselves for the talk they are about to deliver. While that whole ritual may be a little much, there is value in taking a moment to take a breath and plant your feet before speaking. It gives you the opportunity to shift from prep mode into speaking mode. When you are prepping for a talk, you are reviewing what you want to say, making last minute adjustments based on the audience, double-checking your gear, reviewing site lines, going through sound check, turning off your phone, emptying your pockets and more. When it's time to speak, prep time is over. You have to put aside all the to do items of prep and now let their value come through. It's time to focus on delivering your message. Taking a moment at the very start to clear your head and change your thinking allows you to do that. You don't have to do it literally on the stage. You can take your beat in the wings just before you go on stage. Make your walk to your speaking spot part of your presentation. Be in speaking mode the moment you come out. Regardless of exactly where you do it, take that deep breath and take that moment because now it's showtime. Post Tip Discussion: Tips on Apologies Sometimes an apology is all it takes to fix a problem. Many times, someone who has been wronged simply wants the transgressor to acknowledge they were wrong and validate the reality of a situation. Too often, though, we apologize ineffectively or inappropriately and we do so from the stage. To be a more effective speaker, consider these 5 tips to apologize from stage: Don't say, "I'm sorry." Say, "I apologize." Be sure you actually need to apologize. If the audience doesn't know something went wrong and they got a less than perfect experience, don't break their illusion by apologizing. An apology-nerves spiral can be painful. Avoid apologizing frequently from stage. Substitute the word "and" for the word "but" whenever possible. Links VO Boss Podcast https://voboss.com/ VO Boss SorryNotSorry https://voboss.com/episode-56-boss-mindset-sorry-not-sorry/ Manager Tools Podcast https://www.manager-tools.com/ Call To Action I recorded this on World Stroke Day. Get your blood pressure checked and manage it appropriately. Issues with blood pressure are a leading cause of stroke and long term disability. Learn more about stroke at http://strokecast.com. Visit other articles at 2-Minute Talk Tips for more tips to be a more effective speaker. Take a beat before your next talk. Don't get best...get better.
SHIFT BREAK #7 : At the heart of every health organization is a prioritized and regular system of communication that gives a voice and an ear to their staff. The one-on-one meeting is a very powerful tool to bring cohesion, give clarity, and increase morale across the company. In today's Shift Break we discuss what it looks like to implement this meeting and why it is so critical to a thriving and positive work culture. Links to helpful resources: Manager Tools Podcast on One-on-ones KTTS 004 : 10 steps to being a people first leader KTTS 018 : Hiring, culture, and the future of your shop
SUMMARY: Mark Horstman is co-founder of Manager Tools, a management consulting and training firm that regularly consults for and trains managers in Fortune 1000 companies around the world. Manager Tools focuses on helping in managing people for effectiveness. Some of Mark’s clients include Credit Suisse, AT&T, Procter & Gamble, Wal-Mart, General Electric, Intel, Microsoft, Apple, Applied Materials, and Goldman Sachs. Mr. Horstman is a graduate of the United States Military Academy at West Point (Field Artillery Officer). Following his military career, Mark was a manager and executive in sales and marketing at Procter & Gamble. Prior to Manager Tools, Mark performed Executive Coaching and Consulting as a sole owner for 15+ years. MANAGER TOOLS Manager Tools conducts conferences in many countries around the world. These conferences are designed to allow managers and individual contributors to learn, practice and implement effective management and communication behaviors. Manager Tools has created teachable equivalents to help attendees learn and practice the behaviors that the most successful use. If you are interested in learning more or attending a future conference in your area, you can check out the Manager Tools upcoming conferences page. Along with consulting and conferences, Manager Tools also offers a Free Podcast that is currently rated one of the top ten business podcasts on iTunes. It is downloaded over 2.8 million times monthly. This is where I first heard about Manager Tools and began to implement the Manager Tools concepts into my management strategy with overwhelming success! Manager Tools won the People’s Choice Podcast Awards in the business category in 2006, 2007 and 2009. In 2008 it also won the overall People’s Choice category and was therefore ineligible for nomination in 2009 and 2010. It was nominated in 2011, 2012 and 2013. A separate Podcast Career Tools has been nominated in 2009 in the business category, the first year it was eligible, and won the business category in 2010. It too was nominated in 2011 and 2012 IN THIS PARTICULAR EPISODE YOU WILL LEARN: Mark shares the premise of Manager Tools and why their model is sought after in business across all industries. Regardless of your job, specialty or industry chances are you’ve had hours of training and education around learning your specific job. Whether you are an engineer learning to pour concrete around rebar, a dental assistant learning how to prepare the doctors tools or a stock trader on Wall Street, you have been trained. Now look at the business of management, no one is trained to be an effective manager. I have my MBA, trust me, this was not part of the curriculum. So what is the role of a manager and how can they get better at the job of managing? Mark describes the four most important things managers can leverage in order to achieve results and keeping their people: Know Your People Talk About Performance Ask For More Push Work Down KNOW YOUR PEOPLE Mark describes this as the single most important thing a manager can do to achieve results and retain their people. This is done through on-on-ones (O3) between the manager and her directs. Weekly 30 min O3’s significantly increase the quality of the relationship between the manager and their directs. If you are a manager ask yourself, “Do I know the names of the spouses and children of my directs?” What about your manager? Does he know the name of your spouse and children? If the answer to either of these questions is no, ask yourself, “Would my working relationships with “Do I know the names of the spouses and children of my directs?” What about your manager? Does he know the name of your spouse and children? If the answer to either of these questions is no, ask yourself, “Would my working relationships with my directs, or with my manager improve if this basic information (spouse, and children’s names) were known?” My guess is that you agree that it would! So if this is true, why don’t more managers know this about their directs? Why doesn’t your manager know this about you? My experience has been that many managers may know that this is important, and may even know that having a better relationship with their people would yield better results, but they just don’t know what to do or where to start. Manager Tools breaks this down shotgun style! Everything from what to say, how to conduct one, even a template to use; it is the most actionable management training program I know! TALK ABOUT PERFORMANCE Have you ever sat across the table from your manager only to find out that there were some critical deliverables you were missing, and have been missing for several months, but you didn’t know until just now what they were and that you were missing them? Well, I have, and I can tell you that this is a very uncomfortable and awkward place to me, not to mention frustrating! So right now, you are probably thinking the same thing I was thinking then… “why didn’t I hear about this sooner?” Yup! this is a very good question to which I still do not have the answer. Why do managers only talk about performance during the mid-year review, or worse, only at the year-end review? Not a lot of course correction can be done then! It would be like taking a trip from Florida to Maine and only finding out you went the wrong way once you got to California. Ask yourself, “Do I like to hear from my manager regularly? Do I want to know sooner rather than later if I am veering off course?” If you answered yes to these questions, then wouldn’t you think that your directs feel the same way about you and their performance? So why do managers wait until the train is completely off the track, or until the damage is so irreparable that it’s impossible to retain the employee? Have you ever seen this? Perhaps it’s happened to you. What an epic failure on the part of the manager, and I have to admit, I’ve been that manager. FEEDBACK – POSITIVE AND NEGATIVE Manager Tools gives managers a method by which these critical conversations can happen and it’s called the Feedback Model. Because honest and candid feedback is so foreign in the workplace, this “Feedback Model” sound a little funny at first and takes some time to get used to, but man, once you start providing your directs with constant performance feedback they perform much better and they give more of themselves because they are more confident about what it is you want and are looking for. ASK FOR MORE As a manager, you want more from your people. It is in the best interest of the company to get more out of your directs than it is to hire more employees, which Mark describes as the last resort. As companies grow, hiring new people is inevitable, but far too often companies hire too early instead of ensuring their people are doing as much as possible without burn-out. So how do you as a manager accomplish this? Manager Tools teaches a concept called “Coaching” This is done in conjunction with the weekly O3’s. I had a direct once that I wanted to take on more responsibility for the good of the company and for his own professional development. Through my O3’s and coaching, I realized that he was willing and even eager to take on more, but there were some skills he was missing and were needed in order for him to be successful in taking on more. If it were not for the Coaching and consistent communication with him, I would have never identified this shortcoming. However, he would have agreed to take on more, and probably failed. I would have thought that he just wasn’t ready yet, or worse, given up on his development or career progression. He received the training he needed and became very successful in this new role I assigned him. This also had a unique side effect I wasn’t expecting but very pleased resulted. He gained a lot of trust in me, and I in him. He knew that I would challenge him, but I would ensure he had all the right tools to exceed. I knew that he would give me everything he had and then some. PUSH WORK DOWN As a manager, you are constantly juggling more work than there are hours in the day. Then there comes that day when you get called into your manager’s office and she wants you to take on that new project that is critical achieving year-end sales. Now, what do you do? Your first response is to increase your headcount but you are told that is not an option. Besides, as an effective manager, this is your last resort anyway remember? You have to find a way to get more off your plate to make room for this new priority you now have on top of everything else. Your only recourse is to delegate some of your previous tasks down to one or more of your directs. Manager Tools teaches this delegation model and provides a step-by-step process to achieve this successfully. I hope you enjoy this interview with Mark and if this is the first time you have been exposed to these Manager Tools concepts, I encourage you to check out the Manager Tools Podcast, their website, or a conference. LINKS AND RESOURCES MENTIONED IN THIS EPISODE: Manger-Tools Website Manger-Tools Podcast Effective Manager Conference Effective Communications Conference Effective Interviewer Conference THE EFFECTIVE MANAGER Mark’s new book ‘The Effective Manager‘ launched on July 5th 2016 and is available in hardcover and digital format. Select here for a signed copy. The how-to guide for exceptional management from the bottom up The Effective Manager is a hands-on practical guide to great management at every level. Written by the man behind Manager Tools, the world’s number-one business podcast, this book distills the author’s 25 years of management training expertise into clear, actionable steps to start taking today. GET YOURS TODAY! Hey, It’s Eddie! Thanks for listening! Thanks so much for listening! Have some feedback you’d like to share? Leave a note in the comment section below, or you can leave me a message about this episode by going tohttp://ChangeYourPOV.com/AskEddie If you enjoy the show I sure hope you’ll subscribe and download a bunch of episodes oniTunes. All these shows are free to download and listen to and I don’t ask for donations of anything to create this show. But if you’d like to totally make my day… I would be forever grateful if you would be so kind as to leave an honest review on iTunes. If you are new to reviews and need a little help, you can go to LEAVE A REVIEW and I will walk you through that step-by-step. Thank you in advance for doing that! – plus, I read each and every one of them! Please share this episode using the social media buttons you see at the top, or bottom of this page. Check out the FREE Online Resume Training at http://7DayResume.com LISTEN TO THIS EPISODE NOW: Right click here and save-as to download this episode to your computer. Are you still reading this? Wow! That’s really cool, I can so relate! Ps… I hope you have an absolutely terrific day and I appreciate the extra time you took to look a little further! You are awesome!!
Episode Show Notes jeffsanders.com/074 Learn More About the Show The 5 AM Miracle Podcast Free Productivity Resources Join The 5 AM Club! Connect on Social Media Facebook Group • Instagram • Twitter • LinkedIn Episode Summary How well do you communicate? This week's episode of The 5 AM Miracle Podcast features an interview with my wife, Tessa Sanders. We discuss dominating the DiSC Profile and how it can dramatically boost your productivity by communicating more effectively with others. Resources Mentioned in the Show Interview with Hal Elrod on the Podcast [episode #47] The DiSC Profile [What is DiSC] DiSC Profile Assessment Products [from 48Days.com] Manager Tools Podcast [hosted by Michael Auzenne and Mark Horstman] Career Tools Podcast [hosted by Michael Auzenne and Mark Horstman] Action Steps Figure out your style of communication by taking the DiSC Profile Assessment.Determine the DiSC Profiles of people you work with consistently.Begin changing your communication and behavior to match others.
Welcome to the show it is May 20th 2007 and this is our 202nd show. Today will be an interview with Mike co-host of the Manager Tools Podcast.