Podcast appearances and mentions of melissa caldwell

Send us a textIn this compelling episode of the Customer Success Playbook Podcast, Kevin Metzger presents a transformative perspective on service delivery, framing it as a product rather than just a process. This paradigm shift enables organizations to apply proven customer success methodologies to their service delivery framework, ensuring consistency, scalability, and enhanced value delivery.Detailed AnalysisKevin Metzger delves deep into the concept of treating service delivery as a product, emphasizing that for service-based companies, the delivery mechanism itself is the product being sold to customers. This innovative approach allows organizations to leverage established customer success concepts such as customer journey mapping, ideal customer profiles, and product fit within their service delivery framework.The discussion highlights several critical components of successful service delivery:Standardized Operating Procedures: Establishing consistent frameworks for customer interactions, reporting structures, and billing processes creates a repeatable and scalable service delivery model.Onboarding Excellence: Drawing from insights shared by industry experts Donna Weber and Melissa Caldwell, the episode emphasizes the importance of structured onboarding as a crucial service delivery function.Custom Delivery Within Framework: While deliverables may be customized for individual clients, they should operate within a defined methodology that ensures consistent quality and outcomes.Communication Patterns: The importance of establishing clear communication protocols and ensuring all stakeholders understand their roles and responsibilities in the service delivery process.The episode concludes with a preview of an upcoming discussion about the role of AI and agents in enhancing service delivery, suggesting exciting developments in the field.This strategic approach to service delivery provides organizations with a scalable, measurable, and refined methodology that can be continuously improved to deliver increasing value to clients.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

What sets Michael Molthan - M2 The Rock's story apart is the realization that there wasn't just one rock bottom; there were many. And from those challenging moments, he emerged stronger and more determined than ever. Today, he leverages his personal experiences and magnetic, relatable personality to inspire others to embark on their own transformative journeys. Michael Molthan - M2 The Rock is proof that even in the darkest of times, one can find a path to fulfillment and purpose, using rock bottom as a steppingstone rather than an endpoint. Michael Molthan's mission is to raise the meaning of “Rock Bottom” sharing his relatable stories for everyone by rebuilding the “Spirit, Mind, and Body”. When this is “Out of Order” our life is full of chaos and confusion. Michael Molthan doesn't shy away from talking about his painful past of trauma, drug, alcohol, and work addiction. On his talk show called The M2 The ROCK Show, he interviews inspiring people with inspiring stories. For over 2o years, Michael Molthan has been known as one of the most well-known Luxury Homebuilders in Dallas, Texas - The Park Cities and also in the country until 2009.  Michael Molthan finally hit rock bottom. Drugs. Alcohol, and crime. And absolute chaos. He accumulated 27 mugshots in four years and was about to enter a place he swore he would never go: prison. Addiction was Michael's temporary solution to heal from a dark childhood trauma secret. Little did he know that being imprisoned and reading and writing for inmates that could not read or write. On October 13, 2017, Michael was miraculously released 2 years early from prison before completing his sentence. He traveled 300 Miles back to Dallas, Texas, to see Judge Jennifer Bennett to turn himself in.  For the first time Judge Bennett could see this miraculous change that had taken place in Michael's life, so she pardoned him and told him to go “pay it forward”.  That's what Michael Molthan has been doing for the last 7 years.   Michael is the host of The M2 THE ROCK Show, one of the fastest growing shows/podcasts in the country that dives into the topic of self-improvement, spirituality, health, mind, and many more.  Michael Molthan is the author of two books, “300 MILES – Memoir of Michael Molthan” and “Today, I Realize - Daily Devotional 2025” being released in 2025. Michael's main passion is simple and profound: “That Everyone Is An Addict”.   FOLLOW M2 THE ROCK BELOW: WEBSITE: https://m2therock.com/ INSTAGRAM: https://www.instagram.com/m2therockshow/        Become a supporter of this podcast: https://www.spreaker.com/podcast/the-m2-the-rock-show-michael-molthan--3443849/support.

Host Jeremy C. Park talks with Dr. Melissa Caldwell, President of Freedom Behavioral Health, Inc., and Josh Young, Director of Behavioral Health and Outreach Services, who both highlight the organization that is part of the Advanced Correctional Healthcare, Inc. family and recently was recognized as a 2024 Torch Award winner in the Extra Large Company Category with the BBB Serving Middle Tennessee and Southern Kentucky. Freedom Behavioral Health, Inc. provides comprehensive solutions and evidence-based programming for a broad range of behavioral health issues. They work with individuals and facilities, as well as the professionals that work with acute populations, like First Responders, Healthcare, Law Enforcement, and Detentions/Corrections. Services include Correctional Behavioral Health Services, Occupational Health Services, Training, Diversion: Recidivism Reduction, Addiction Services, Telemental Health Services, Forensic Evaluation, Consultation, and Accreditation and Standards Compliance Auditing.During the interview, Dr. Caldwell and Mr. Young discuss the importance of their work and the impact it has on saving lives. They talk about their team's focus on Professionalism, Integrity, and Commitment, and their MOLE interview method to help empower each other and their clients. They also talk about ways they support nonprofits, like St. Jude Children's Research Hospital, and why receiving the 2024 Torch Award is so meaningful.Visit www.freedom-bh.com to learn more about Freedom Behavioral Health, Inc. and www.advancedch.com to learn more about Advanced Correctional Healthcare, Inc.

In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the intricacies of customer onboarding and success strategies with Melissa Caldwell, Vice President of Customer Onboarding and Success at Fluxx, a SaaS grants management platform. The discussion covers the transformative journey Fluxx embarked on to enhance their customer onboarding process, ensuring quicker time to value and a more personalized approach to meet diverse customer needs.Detailed Analysis:Melissa Caldwell shared insights into Fluxx's strategic overhaul of its onboarding process, emphasizing the move from a one-size-fits-all approach to a more structured, best practice-led methodology. By introducing tiered onboarding packages, Fluxx addresses the unique needs of its clients, ranging from quick starts to comprehensive, year-long engagements. This customization has allowed Fluxx to streamline processes, improve efficiency, and maintain high customer satisfaction while managing resources effectively.A key takeaway from the conversation is the importance of setting clear expectations early in the customer journey, from the sales process to onboarding and beyond. Caldwell highlights the integration of onboarding leaders into the sales process to facilitate a seamless transition for customers, ensuring alignment on objectives, timelines, and required resources.The podcast also explores the role of technology in enhancing the onboarding experience, with specific mentions of tools like Rocket Lane for project management and Pendo for in-product guidance. These tools, alongside a focus on metrics such as utilization rates and scope adherence, have been instrumental in driving Fluxx's onboarding success.Business-Relevant Insights:Fluxx's experience underscores the significance of a tailored onboarding process in customer success strategies. For businesses looking to enhance their customer onboarding, key strategies include:Customized Onboarding Packages: Tailoring the onboarding experience to different customer needs can significantly improve time to value and customer satisfaction.Early and Clear Communication: Integrating onboarding perspectives early in the sales process and maintaining clear communication throughout can help manage expectations and foster a positive customer relationship.Leveraging Technology: Utilizing project management and in-product guidance tools can streamline onboarding processes and improve team efficiency.Continuous Improvement: Regularly reviewing and adjusting onboarding processes based on customer feedback and implementation retrospectives can drive ongoing improvements.You can also find Fluxx's podcast here.And visit their website at Fluxx.ioPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

In this episode of the Customer Success Playbook Podcast, Roman Trebon and Kevin Metzger delve into the critical topic of customer onboarding. They highlight the significance of this initial stage in a client's lifecycle, emphasizing the potential pitfalls and the importance of a smooth onboarding experience. The dialogue touches on common onboarding challenges, recounting anecdotes of less-than-ideal scenarios. The discussion progresses to explore the potential for standardized processes to enhance the onboarding journey, ensuring a consistent and positive experience. Special mention is made of Melissa Caldwell from Flocks, whose expertise in tailoring onboarding strategies to diverse client needs promises valuable insights. The conversation also addresses the operational aspects of onboarding, such as resource allocation and capacity management, suggesting the exploration of automated solutions to scale operations effectively.1. The Importance of First Impressions:The initial onboarding phase sets the tone for the client's entire journey. A negative experience can sour the relationship, making recovery and trust-building an uphill battle. It's vital to prioritize a smooth, positive onboarding process that aligns with the excitement and expectations set during the sales phase.2. Leveraging Technology and Automation:The discussion around automated onboarding and scaling operations highlights the potential of technology in streamlining processes. Efficient resource allocation and capacity management are crucial for handling multiple clients with varying timelines. Automation can play a pivotal role in standardizing certain aspects of onboarding, freeing up human resources for more complex, personalized tasks.3. Integration of Customer Success and Onboarding:The conversation suggests a trend towards closer integration between customer success and onboarding teams. This alignment is essential as both teams work towards a common goal – guiding the customer from the initial value realization to consistent achievement of their objectives. Recognizing the interconnectedness of these functions can lead to more cohesive strategies and improved customer outcomes.4. Metrics and Continuous Improvement:The emphasis on using metrics and tools for refining onboarding processes is crucial. Continuous monitoring and evaluation allow for the identification of bottlenecks and the implementation of improvements. This data-driven approach ensures that the onboarding process evolves in line with client feedback and changing market dynamics.Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

On This episode of The Healing Springs Show, host John Edmonson interviews Melissa Caldwell Engle, Co-Founder of healing Springs Ranch.

Análisis de primarias y debate popularrrrrr... --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

RELAPSE - Melissa Caldwell Engle | Co - Founder of Healing Springs Ranch on M2 The RockHow do we handle relapse in this quarantine? Melissa Caldwell Engle - Co-Founder of Healing Springs Ranch joins Michael Molthan host of M2 The Rock to discuss the state of recovery in today’s new world. Melissa Caldwell EngleClinical Director and Co-founder, MS, LPC, ATRMelissa as Clinical Director and Co-founder of Healing Springs Ranch is a Licensed Professional Counselor (LPC) and a Registered Art Therapist (A.T.R.) She has over 25 years of experience treating trauma and addictions. She has been the Executive Clinical Director at the Ross Institute for Psychological Trauma for 20 years. While in this position, Mrs. Caldwell Engle clinically managed three inpatient programs directed by Colin A. Ross M.D. where she was involved in the development, and implementation of the Trauma Model and its integration into the programs’ treatment milieu. She was actively involved in the development of the “Trauma Model Certification” process and co-presented with Dr. Ross. In addition to this administrative role, she also maintained her clinical skills by leading groups and providing individual therapy on the units.Melissa is also a co-founder of the Trauma Recovery Associates (TRA 2002) which was originally created in response to the Catholic Church’s “sex abuse scandal” in 2002. TRA has since grown with its focus being to educate and foster the development of organizational leaders, human service providers, and trauma survivors themselves to respond more effectively to the impact of childhood trauma on individuals and on society.She also worked in private practice for 14 years. She has worked with all behavioral health diagnoses including Depression, Dual-Diagnoses, Anxiety, Bi-Polar, Personality Disorders, PTSD, Eating Disorders, OCD, Dissociative Disorders and ALL addictive patterns and diagnoses both on the individual and group level.She is an internationally recognized speaker on the effects of trauma, addiction, and the comorbid client. Melisssa has a unique way of combining theory with specific treatment techniques emphasizing experiential/expressive treatment modalities. With this combination it allows her to reach a broad range of clinicians and participants. Her humor and case examples create a highly entertaining presentation style that makes her a recognized and sought-after speaker.It is through her extensive years of experience in the behavioral health arena and her expertise in treating all trauma-related psychiatric and addictive diagnoses that she is able to offer a truly integrated approach to our Healing Springs Clinical Programming.Melissa is married to a firefighter/paramedic and together they have 4 children. She loves to travel and experience different cultures.Thank You

Be ready to learn something TONIGHT. M2 is LIVE with Melissa Caldwell-Engle of Healing Springs Ranch to discuss “trauma” and how it relates to addiction.

Tune in weekdays for conversations with Michael Molthan for real talk on solutions to addiction, alcoholism, and other unmanageable habits. M2 The Rock airs LIVE on Facebook, Twitter and YouTube weekdays at 7:30 pm CST and offers spiritual solutions to human problems. Listen on-demand via all major podcast platforms or watch past shows on Facebook and YouTube. To learn more visit https://www.m2therock.com/.

How is trauma a factor in addiction, toxic stress, or self-harm and what can we do to recover from it?Watch Melissa Caldwell Engle and John Edmonson's interview on the Brain Glen Show.

Melissa Caldwell gives a talk for the UBVO seminar series on 3rd December 2015.

Russians’ dachas are regularly mentioned in a sentence or two in newspaper articles about life in Russia, and many of who have visited the lands of the former Soviet Union have visited dachas. Yet, just as Russians themselves treat dachas as an escape, outsiders tend to treat them as peripheral.... Learn more about your ad choices. Visit megaphone.fm/adchoices

Russians’ dachas are regularly mentioned in a sentence or two in newspaper articles about life in Russia, and many of who have visited the lands of the former Soviet Union have visited dachas. Yet, just as Russians themselves treat dachas as an escape, outsiders tend to treat them as peripheral. Melissa Caldwell has stood that view on its head in her book Dacha Idylls: Living Organically in Russia’s Countryside (University of California Press, 2010) by showing how even as dachas are a refuge from city life, they are central to Russian life. Not only do we learn about dachas and activities that fill days at the dacha like berry picking and mushrooming, we get a glimpse of Russian ideas of authenticity and the role of nature, as well as how the end of communism is changing Russian life. It is an engaging book, and it was a pleasure to speak with Melissa about dachas. Learn more about your ad choices. Visit megaphone.fm/adchoices

Russians’ dachas are regularly mentioned in a sentence or two in newspaper articles about life in Russia, and many of who have visited the lands of the former Soviet Union have visited dachas. Yet, just as Russians themselves treat dachas as an escape, outsiders tend to treat them as peripheral. Melissa Caldwell has stood that view on its head in her book Dacha Idylls: Living Organically in Russia’s Countryside (University of California Press, 2010) by showing how even as dachas are a refuge from city life, they are central to Russian life. Not only do we learn about dachas and activities that fill days at the dacha like berry picking and mushrooming, we get a glimpse of Russian ideas of authenticity and the role of nature, as well as how the end of communism is changing Russian life. It is an engaging book, and it was a pleasure to speak with Melissa about dachas. Learn more about your ad choices. Visit megaphone.fm/adchoices

Russians’ dachas are regularly mentioned in a sentence or two in newspaper articles about life in Russia, and many of who have visited the lands of the former Soviet Union have visited dachas. Yet, just as Russians themselves treat dachas as an escape, outsiders tend to treat them as peripheral. Melissa Caldwell has stood that view on its head in her book Dacha Idylls: Living Organically in Russia’s Countryside (University of California Press, 2010) by showing how even as dachas are a refuge from city life, they are central to Russian life. Not only do we learn about dachas and activities that fill days at the dacha like berry picking and mushrooming, we get a glimpse of Russian ideas of authenticity and the role of nature, as well as how the end of communism is changing Russian life. It is an engaging book, and it was a pleasure to speak with Melissa about dachas. Learn more about your ad choices. Visit megaphone.fm/adchoices

The Iowa Concrete Association guru John Hanson talks about the energy saving technology demonstrated at the Fair.    Oliver Stone's World Trade Center  movie.  Melissa Caldwell from Parents Television Council  reviews the movie.  High Marks.   Chris Paine,  movie producer of "Who Killed the Electric Car?"   Great conversation.