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Trong Startupland (2015), Mikkel Svane kể cho bạn nghe câu chuyện có thực về công ty của anh ta, Zendesk. Anh giải thích con đường đã dẫn anh từ việc làm cho một website nhỏ ở Đan Mạch tới vị trí trí CEP của một công ty triệu đô tại Mỹ, đồng thời chia sẻ những hiểu biết mà anh thu gặt được trên con đường đó. Mikkel Svane # Vùng Đất Khởi Nghiệp #Startupland
With a market cap of $ 10 billion, Zendesk might be the most successful Danish digital startup ever. Founded by three Danes in 2006, they have revolutionized how customer service gets handled digitally and made the customers of + 150.000 companies happy. And never has this been more relevant than today where Corona is forcing companies to shift from analog to digital services. What does this mean and how does the future outlook for customer service and communication look? Get a unique chance to hear about this directly from the CEO of Zendesk, Mikkel Svane in this episode of Charlie Tango talks
Following on from my recent interview, Reinventing customer experience in the legal sector – Interview with Karl Chapman of Riverview Law, today I want to share with you an interview that I recently conducted with Mikkel Svane, Chief Executive Officer and Founder of Zendesk, a fast growing and venture-capital funded cloud based customer service platform. This interview makes up number twenty-two in the series of interviews with authors and business leaders that I think that you will find interesting and helpful in growing your businesses.
Today's interview is with Mikkel Svane, Chief Executive Officer and Founder of Zendesk, a fast growing and recently listed (NYSE) cloud based customer service platform. Mikkel joins me today to talk about: Startupland: How Three Guys Risked Everything to Turn an Idea into a Global Business - his new book that tells the story of how they grew their cloud based customer service platform from a kitchen table in Denmark to Silicon Valley, a listing on the NYSE and customers in over 150 countries. This interview follows on from my recent interview: Do you know if you are irritating your customers? – Interview with Melvin Brand Flu of Livework– and is number 130 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.
Today's interview is with Matt Lautz, President and CIO of CorvisaCloud, a provider of call centre software and a cloud based enterprise communications platform. Matt joins me today to talk about B2B customer service and customer experience, why it needs to improve, what lessons B2B can learnt from B2C and a few predictions about what's coming up in the customer service/customer experience arena. This interview follows on from my recent interview: Startupland – Zendesk's journey from a kitchen table in Denmark to the NYSE – Interview with Mikkel Svane – and is number 131 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.
I met Brent Williams over a year ago at a conference (recorded here: https://insnerds.com/profiles-in-risk-e81-bonus-episode-conversations-at-insurtech-rising-in-boston-2018/). Since then, I’ve had a chance to talk to Brent and his team on many occasions and each time I’ve walked away more and more impressed. About half-way through this interview, Brent brings up how the Benekiva solution can actually be a revenue generator to insurers, and something he told me a year ago finally registers in my head (in the video you can see it happen, as if I found a $100 bill on the sidewalk). If you are an in a startup, you will absolutely learn a lot from Brent. Insurance Nerds is aggressively negotiating with him for the rights to his book!CONNECT WITH BRENT WILLIAMS:LinkedIn - https://www.linkedin.com/in/brentewilliams1/ Benekiva Homepage - https://www.benekiva.com/page/our-story MENTIONED IN THIS EPISODE:Google Apps - https://gsuite.google.com/ Hub Spot CRM - https://www.hubspot.com/ Slack - https://slack.com/ BOOKS RECOMMENDED BY BRENT:Startupland by Mikkel Svane: https://amzn.to/2F1zn9d The Everything Store by Brad Stone: https://amzn.to/2MDaeIb How to Turn Down A Billion Dollars; The Snapchat Story by Billy Gallagher: https://amzn.to/2WrPFyb SUBSCRIBE AT:Buzzsprout RSS: http://www.buzzsprout.com/87086Google Play: https://goo.gl/WMAvW4iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbD Spotify: https://goo.gl/niAbGN Stitcher: https://goo.gl/DmE7MiYouTube: https://goo.gl/1Turar
Mikkel Svane is the CEO of Zendesk and author of "Startupland". Join him as he takes you through his lessons taking Zendesk beyond a billion in ARR. Mikkel founded Zendesk in Copenhagen, Denmark in 2007 before moving the company to San Francisco in 2009. Missed the session? Here’s what Mikkel talks about: The future of the cloud The rise of the public cloud and re-platforming of the tech stack How business applications are sold and delivered leveraging SaaS If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin SaaStr Mikkel Svane
Listen to any earnings call on demand with the Borsa Earnings Call mobile app now on the App Store. Download here: bit.ly/FreeQuarterlyEarningsCalls Welcome to Earnings Season. Our goal is to make listening to earnings calls easier. We upload relevant and newsworthy earnings calls for easy listening. To request a company's earnings call, email borsaHQ@gmail.com. This podcast episode is Zendesk's Q2 2018 earnings call. Listen to Mikkel Svane discuss his company's performance. About Earnings Season: Earnings Season posts relevant earnings calls for an easy listening experience. Email borsahq@gmail.com to request a company.
In this episode, Mikkel talks about how three guys from Copenhagen found themselves in Silicon Valley before people invested in foreign companies, and how they were able to turn that around by creating a new category in the SaaS space and take Zendesk public. Mikkel Svane is the CEO, chairman and founder of Zendesk, a global company that builds software for the best customer experiences. He has driven the vision, culture, and growth of the company for the last 10 years. Under his leadership, the company went public on the New York Stock Exchange in 2014 and currently helps more than 125,000 organizations around the world better help, engage with and understand their customers. Originally from Copenhagen, Denmark, he is a published author of the book Startupland, a father of three, and a lover of handcrafted cocktails.
Door de opkomst van internet en smartphones is de manier waarop we contact hebben met bedrijven veranderd. Dat contact is laagdrempeliger geworden en we zijn veeleisender. Eén van de bedrijven die andere bedrijven helpt om een goede klantenservice te realiseren Zendesk. In deze editie van Rush Talk praat Elger van der Wel met oprichter en CEO Mikkel Svane over het bedrijf en de veranderende relatie tussen consumenten en bedrijven. Geen uitzending missen? Abonneer je dan via je favoriete podcast app! Wil je vorige afleveringen van Rush Talk terugluisteren of je abonneren op onze show? Check dan numrush.nl/rushtalk/ Meer podcasts van Numrush luisteren? Bekijk het overzicht op numrush.nl/podcasts/
In this episode of The Expat Money Show, we do something a little different... I wanted to show how working together with a partner and being able to leverage each other's strengths can lead to success. We take a look at the creative side matched with the business side and how splitting roles allows you to focus on "That one thing" that really makes you shine. https://www.youtube.com/watch?time_continue=3&v=C-b4vDUoQf0 We are joined by James Richards and Tim Smith. I first met James Richards through a mutual entrepreneurial friend, https://expatmoneyshow.com/michael-chiang (Michael Chiang) (From https://expatmoneyshow.com/michael-chiang (Episode #11) where he teaches us to create an app from scratch) James invited me for a private screening of Tim's work at his downtown penthouse apartment in Manhatten. I was struck how raw and uncensored the work was. Through many (often inebriated) discussions with James and others, I learned a lot about the underground art scene in New York and the entrepreneurial spirit that runs through it. This was a really interesting episode to create and I hope you get as much out of it as I did... In this episode you are going to learn: From the business side: Tips for curating your own collection as an investment Learning from your mistakes Why having a personal network is so paramount From the creative side: What's hot in the art scene today Even artists need mentors How to be honest with yourself Why you need to always look forward Check out the guy's amazing work at: Tim Smiths work currently on display at Avra Art Gallery: https://avraart.com/ (https://avraart.com/) Website: https://www.theartworkoftimsmith.com/ (https://www.theartworkoftimsmith.com/) Instagram: https://www.instagram.com/timsmithart/?hl=en (https://www.instagram.com/timsmithart/?hl=en) Their VR exhibition: https://www.eazel.net/ (https://www.eazel.net/) Special shout out Tim's amazing art mentor, Mike Bell: Website: http://www.belldogstudio.com/ (http://www.belldogstudio.com/) Instagram: https://www.instagram.com/mikebelldog/?hl=en (https://www.instagram.com/mikebelldog/?hl=en) Books we discuss: http://amzn.to/2FlIA9Z (Steal Like an Artist: 10 Things Nobody Told You About Being Creative) by Austin Kleon http://amzn.to/2Buzaa8 (The War of Art: Break Through the Blocks and Win Your Inner Creative Battles) by Steven Pressfield http://amzn.to/2Glgc9h (Do the Work: Overcome Resistance and Get Out of Your Own Way Paperback) by Steven Pressfield http://amzn.to/2DD3CRc (Turning Pro: Tap Your Inner Power and Create Your Life's Work) by Steven Pressfield http://amzn.to/2Fk9Ju6 (Principles: Life and Work Hardcover) by Ray Dalio http://amzn.to/2DNBdLt (Market Wizards, Updated: Interviews With Top Traders Paperback) by Jack D. Schwager http://amzn.to/2Eddd22 (Outliers: The Story of Success Paperback) by Malcolm Gladwell http://amzn.to/2Glidm4 (Startupland: How Three Guys Risked Everything to Turn an Idea into a Global Business) by Mikkel Svane and Carlye Adler Final Thoughts I loved this episode because after listening you can see that an artist really is an entrepreneur. It doesn't matter if you are opening a restaurant and selling food or if you are putting oil on canvas, at the end of the day you are creating something, and really it's the mindset that sets you apart. Support this podcast
This week, Inc. editors and writers discuss the biometric company Clear's plan to expand its network of kiosk identity readers to 22 airports, and question whether consumers are willing to trade their fingerprints for faster lines and expedited service. Then we preview our photo-feature from the February issue of Inc. on married entrepreneurs. Lastly, we interview Mikkel Svane about how he co-founded Zendesk and brought it public. Learn more about your ad choices. Visit megaphone.fm/adchoices
Made In Denmark handler i dag om af de største dansk-skabte succeser på internettet: Kundeservice portalen Zendesk.Med flere end 80.000 kunder og en milliard transaktioner, er Zendesk førende på deres område og har kunder som Uber, Groupon, Shopify, Trivago, Lonely Planet og mange andre.CEO og founder Mikkel Svane fortæller i dette åbenhjertige interview med jyskebank.tv om vejen fra små lokaler i Pisserenden i København, hvor hans første to internet tiltag begge led en krank skæbne fordi timingen var off, til nu at drive en milliard-succes og med tilhørende børsintroduktionen på Wall Street i USA. Vært: Jesper BæhrenzProduceret af VIVE Productions for jyskebank.tv
We work on a standalone app. If you want to support Audioknot, please follow a donation link - bit.ly/donateaudioknot Thanks! Learn from Mikkel at Startup Grind and what it takes to get an unsexy startup to IPO. Source: ссылка
"It's all the little things that matter tremendously." - Mikkel Svane If you enjoyed this episode, check out show notes and more at lewishowes.com/podcast/mikkel-svane/
When you’re moving fast to build and grow a new company or project, you’re bound to make mistakes as well as unexpected discoveries. Mikkel Svane, CEO & founder of Zendesk and author of Startupland, shares real stories from the front lines of starting Zendesk that explore how you stay in touch with the human side of customers and your business as you scale.