Bamboo Talking Tech

Will AI take over the world? Will contact centres be completely replaced with AI agents? Common questions we all have since generative AI came into our lives a few years ago. That's exactly what we seek to answer in this first episode of ClevrChat. In this episode Ant Morse, Futurist, AI Thought Leader, and Founder of Adventa, discusses the evolving landscape of AI, addressing common misconceptions, and the importance of change management in AI implementation. He touches on the future of AI in customer experience, the need for organisations to improve data quality and real-world success stories of small and mid-sized businesses using AI for practical use cases.Watch to find out the dangers of AI and hear practical advice for implementing AI solutions effectively in organisations.0:00 Welcome to ClevrChat1:34 Common AI Misconceptions6:43 Importance of change management in AI implementation10:49 The future of AI in contact centres20:42 Importance of data quality in AI25:31 Real-life AI use cases for small and medium-sized organisations34:12 The future of AI35:37 Potential dangers of AI37:14 Advice for implementing AI in organisations#futureofai #ai #customerexperience #cobotics #aimisconceptions #dangersofAI #changemanagement #aiincontactcentre #ucaas #ccaas

Welcome, tech enthusiasts, to the grand finale of the Honest Boss series! In this last hurrah, we're thrilled to introduce you to Rob Smith, the CTO at CloudClevr. Host extraordinaire, Lorrin White, takes the helm as we embark on a journey through the tech-savvy mind of our final honest boss.Prepare to be dazzled as Rob reveals his love for a good old spreadsheet and shares a little bit about how the Microsoft tool has practically become his digital sidekick.But hold onto your headphones, folks, because the real adventure begins with a plunge into the fluffy clouds of the digital realm. Rob gives us an insight into CloudClevr's latest brainchild, set to flip the script on how businesses interact with their tech playgrounds. Brace yourselves for a whirlwind of insights, laughs, and a sneak peek into the crystal ball of technological innovation.And hey, what's a tech talk without a nod to the finer things in life? Join us as we uncover the must-have item at the top of Rob's tech wish list – a dash of Nando's flavour to spice up the digital landscape.The stage is set, the bytes are buzzing, and the future of tech awaits – all you need to do is hit play. Let's dive into the finale episode of the Honest Boss series!

Headphones at the ready for next episode of Bamboo Talking Tech, where we bring you fascinating conversations about the world of technology! In this episode, host Lorrin White sits down with Steve Harris, CEO of CloudClevr.Get ready to embark on a tech-filled journey as Steve and Lorrin explore the timeless debate of Android versus Apple, Steve's love of music and the tech he uses, and just when you thought the conversation couldn't get any more dynamic, Steve and Lorrin dive into the realm of sports technology. Discover how innovations in sports analytics and performance tracking are not only changing the game on the field but also serving as valuable lessons for businesses looking to enhance teamwork and strategy.So whether you're a tech enthusiast, a music aficionado, or a sports fanatic, this episode has something for everyone. Tune in as Bamboo Talking Tech delivers another insightful and entertaining discussion on the endless possibilities of technology in our world today!

The last episode of 2023 and we are delighted to welcome Squashed Robots Managing Director, Lisa Cullis, to her own recording studio!Uncover whether Lisa gravitates towards being connected to her favorite technology or if she envisions the freedom to pause time and plan a bit more. Embark with us on a familiar stroll through confessions, pet peeves, and technology wishes for Santa's list. Let's illuminate the festive spirit – flick on the twinkly lights, embrace a cozy mug, don those snug headphones, and savour a delightful fusion of laughter and learning to crown this year's new podcast format.You can put tech in any place and scenario but it's always down to the people behind the software to make it happen and keep this up to date.

Step into this month's episode with our open and upfront guest, Neil Westwater, MD (I don't need a title, not MD) of Polaris Elements. It's quirks, and confessions with this Southwest decision maker as he spills the beans on everything from 80's top loaders to decoding bird-poo incidents. It's a journey of pet peeves, and unexpected tales that you won't want to miss.Grab a cuppa, slip on those headphones, and get ready for the perfect blend of humour and insights to keep you entertained. Subscribe and tune in now for a comfortable titter.

Get ready for an exciting listening experience! Grab your headphones and settle in as we welcome the fantastic Chani Martin, Director of Marketing & Merchandise (M&M), into the Honest Bosses studio.From humorous 'big boob' anecdotes to a telescopic perspective of the Big Bang Theory, we'll gallop through Chani's remarkable blend of tech interests, the power of embracing change, and delightful trips down memory lane. Discover a little of how the world of merchandise design and production has evolved, and join us as we ride the wave of technology's pros and cons.Don't miss out on this entertaining episode featuring our very first female guest! Tune in and enjoy the conversation.

Welcome back to the podcast. In this episode we eek out the technology likes, loves and frustrations of Andy Merrick, the Head of EMEA Customer Delivery for CISCO Webex. We're talking education, cyber, generative AI and augmented technology all in the space of one episode!As our first self-professed, 6 out of 10 techie Andy shares his insights of working with blue chips and discloses why every mistake is an opportunity to learn. And if that wasn't enough, take a guess at how many connected devices he has at home and then tune in to be surprised.Another engaging guest with a unique perspective into the corporate world.

Headphones at the ready as we talk tech with the ideas man himself, Nikolas Venios, Founder of The Ideas Agency. In this episode we explore the thought process behind the tech, reflect on the emotional reward technology gives us and the future of AI but with a unique insight into the past.Sit tight as this episode comes with a warning… we've had to initiate the bleep for explicit content, so there's definitely opportunity to use your imagination as Nik and Lorrin chat through a whole host of topics.Prepare to unleash your own tech-driven ideas and let your creativity soar!

Get ready for an intriguing new episode featuring Jamie Sleigh, CEO & Co-Founder of Indeloy IT Solutions. Discover Jamie's unique perspectives on cutting-edge technology after working in the security and defence industry.With a mix of caution and hope, we'll explore Jamie's personal and professional views on gaming, social media, and AI, keeping things easy to understand.Get hyped as our first-ever Walkman enthusiast takes the spotlight, sharing their love for an unconnected home.Tune in to "The Cautious Insider" for an engaging episode that challenges the idea that all new technology is automatically good.

Welcome to the next episode of Honest Bosses with your host, Lorrin White! Martyn Gill, Co-Founder and President of ORNA joins us in this episode as we delve into the fascinating world of tech, discussing the good, the bad, and the cars that shape Martyn's tech-sphere!We discuss the significance of technology for the next generation. Martyn shares his insights on how technology can shape and empower young minds, opening up new opportunities and possibilities. We'll also address the challenges that come with effectively managing technology, ensuring its responsible and beneficial usage.So let's dive right in and explore the dynamic landscape of tech with Martyn Gill! If you have ideas for future episodes or know someone who would make a great guest to discuss all things tech, please don't hesitate to contact us at marketing@bamboo.tech. Our team is always eager to hear from you and explore exciting topics together.

Join us as we kick off the first episode of our Honest Bosses series with host, Lorrin White. In this episode, Stuart Davis the founder and CEO of Bamboo joins us as we kick off our 25th year. He shares his experience of tech throughout the years, what he classes as ‘good' tech and what tech just didn't hit the mark.Forget about a throwback Thursday, we're throwing it back years, to some tech golden oldies. Get ready to Google as we dive into Bamboo Talking Tech with Honest Bosses.Want to join us on a future episode or know someone who would be great to talk all things tech? Drop us a message at marketing@bamboo.tech and one of the team will be in touch.

Cyber criminals don't take holidays...It is Episode 21 of the Bamboo Talking Tech podcast and in this short bonus episode a few members of the team give their tips for shutting down over Christmas and looking ahead to the New Year.In this episode we are joined by Bamboo's Head of Connectivity, Ben Rossiter, Apprentice Cyber Security Analyst Ben Arnold and TechTeam's New Business Executive Rob Rowland.Take a listen as we also hear a goodbye from podcast host Ellen Smith who will be hanging up her headphones in the New Year!Let's dive in!

Welcome to the final episode in our exciting mini series in partnership with Cynam!For this series, we came together in collaboration with Cynam to provide a number of episodes talking to a selection of cyber startups about the processes they've been through and how they interact with the world of tech and cyber. For todays final episode, Cynam have linked us up with Shelley Wood and Edd Savage from Gemba Advantage. Shelley and Edd are two of three co-founders for Gemba Advantage and so we get to know a little about both of them and about the company including how the idea came to be and the successes and challenges of being a startup. 

Welcome to a brand new episode in our exciting new mini series in partnership with Cynam! We have come together in collaboration with Cynam to provide this mini series of episodes talking to a number of cyber startups about the processes they've been through and how they interact with the world of tech and cyber. For todays episode, Cynam have linked us up with Illyana Mullins. We are hoping to learn more about Illyana's work as a Director for B-Sides and her latest startup project - Women in Tech Cheltenham or Witch for short!We get to know a little about Illyana, what drives and motivates her as well as the startups she has been involved with including how the ideas came to be and the successes and challenges. 

Welcome to a brand new episode in our exciting new mini series in partnership with Cynam! We have come together in collaboration with Cynam to provide this mini series of episodes talking to a number of cyber startups about the processes they've been through and how they interact with the world of tech and cyber. For this episode, Cynam have linked us up with Taylor Watson, a co-founder of Project Pioneers. Looking to provide support and advice, Project Pioneers are aiming to bridge the gap between education and industry in cyber-tech. We get to know a little about Taylor and Project Pioneers, including how the idea came to be and the successes and challenges of being a startup. 

Welcome to a brand new episode in our exciting new mini series in partnership with Cynam! We have come together in collaboration with Cynam to provide this mini series of episodes talking to a number of cyber startups about the processes they've been through and how they interact with the world of tech and cyber. For this episode, Cynam have linked us up with Louis Holt, the co founder and CEO of ESProfiler who's product sets out to ensure the most benefit from your cyber security investment and adapt the way you think about the security products you purchase for a more efficient business. We get to know a little about Louis and about ESProfiler including how the idea came to be and the successes and challenges of being a startup. 

Welcome to a brand new Talking Tech mini series! We have come together in collaboration with Cynam to provide a mini series of episodes talking to some cyber startups about the processes they've been through and how they interact with the world of tech and cyber. Before we start chatting to the startups themselves though, we wanted to get to know Cynam first! So to talk all about the aims, challenges and successes, we are joined by Clare Bourne and Eleanor Hardman – two of the very important women that work hard within Cynam to make it what it is!

‘What is data if not personal information which defines people'It is Episode 15 of the Bamboo Talking Tech podcast and we are talking all about the importance of technology in the media industry. In this episode, our host Ellen Smith is joined by Lex Beckett, Creative Director for Squashed Robot.Join us as they discuss everything from existing and emerging video technology to the volume and transportation of data within their industry.  Let's dive in!

It is Episode 14 of the Bamboo Talking Tech podcast and we are talking all about the Socrates education software and how it is helping to drive positive change in the Justice sector. In this episode, our host Ellen Smith and Bamboo Director of Business Architecture and Technology, Phil Thomas is joined by James Levy, Business Development Director for Socrates Software. Join us as they discuss everything from in-cell education to locked down technology.Let's dive in!

"The real risk is [thinking] 'Cyber is always somebody else's problem.'"It is Episode 13 of the Bamboo Talking Tech podcast and we are talking all about the South West Cyber Resilience Centre (SWCRC). In this episode, our host Ellen Smith and Bamboo Director of Communications, Lorrin White are joined by Superintendent Mark Moore who is a Director for SWCRC.Join us as they discuss everything from updating those passwords to police involvment in cyber crime.Let's dive in!Sign up for free to SWCRC here: https://www.swcrc.co.uk/membership 

'It's not a race to the bottom'It is Episode 12 of the Bamboo Talking Tech podcast and we are talking all about the importance of technology in the healthcare sector. In this episode, our host Ellen Smith and Bamboo Director of Communications, Lorrin White* is joined by Shane Gidman, IT and Procurement Director for Keys Group Ltd. Join us as they discuss everything from behaviours and security to connectivity and responsible procurement.Let's dive in!*This episode was recorded before Lorrin's announcement to step back from the board.

'That always on mentality is an absolute goldmine for cyber criminals'Our mobile devices are never far out of reach but how secure are they really? Do they pose a threat to your business? Will the festive period affect this?It is episode 11 of the Bamboo Talking Tech Podcast! In this episode, host Ellen Smith is joined by Ben Jones from Traced to discuss the cyber risks when using mobiles, how to protect against them and why it is so important.Let's dive in!

Whether it is educating students in cyber practices, teaching cyber courses or protecting the college itself with security, Gloucestershire College are reaching, preaching and teaching cyber from all angles.It is Episode 10 of the Bamboo Talking Tech podcast! In this episode, our host Ellen Smith and CEO, Lorrin White are joined by Gloucestershire College's CFO and Vice Principal, Andrew Bates.So, just how important is technology in education?Let's dive in!

We hired a hacker to work in our cyber team?It is Episode 9 of the Bamboo Talking Tech podcast! In this episode, our host Ellen Smith is joined by Ben Arnold from the Bamboo Digital Assurance team.In this episode Ben talks to us all about ethical hacking. We get into what ethical hacking is, how it works and how it can benefit your business. Who knew hacking could be good?Not an episode to miss!Let's dive in!

The UK telecoms transition to All-IP technology is coming, but what does this mean?It is Episode 8 of the newly renamed Bamboo Talking Tech podcast! In this episode, our host Ellen Smith is joined by Head of Sales, Ben Rossiter and Director of Products and Services, Debbie Lerwill. The national BT-Openreach stop sell of traditional telecoms lines is beginning now with a final date to cease selling in 2023, followed by a switch off of services in 2025. But what does this mean for you and your business? Should you take action now? Listen to the team as they talk through everything that is happening and what we know now in the industry about these changes. Let's dive in!

'Who's watching the watchers? ' It is Episode 7 of the Bamboo Business Break Outs podcast! In this episode, our BBBO host Ellen Smith is joined by Director of Digital Assurance, Lee Hibbert. They introduce us to and talk us through the topic of Digital Assurance. Have a listen as we unravel what Digital Assurance is, how data is at the heart of everything and why everyone needs to be considering their Digital Assurance approach. Let's dive in!

'Make technology work correctly for the business and not the other way round'It is Episode 6 of the Bamboo Business Break Outs podcast! In this episode, Ellen is joined by Phil Thomas as they introduce us to the topic of Digital Transformation. Have a listen as they talk about what it really means and how it can benefit your business in more ways than one.Talking in this episode is Bamboo's Director of Business Architecture and Technology, Phil Thomas and podcast host, Ellen Smith from the Bamboo Marketing Team. Let's dive in!

Happy New Year and welcome back to the podcast!It is Episode 5 of the Bamboo Business Break Outs podcast and Ellen is joined again by Kevin Harris as he heads into the brand new year in his new role. Take a listen as the pair discuss Bamboo's focus for the year, upcoming projects and hot topics for 2021. Stay tuned till the end to hear the Top 10 phishing scams as spotted by the Bamboo team. Talking in this episode is Bamboo's Managing Director, Kevin Harris and podcast host, Ellen Smith from the Bamboo Marketing Team. Let's dive in!

'Back it up, back it in'It's Episode 4 of the Bamboo Business Break Outs podcast and the last episode for 2020!  Ellen is joined by our super chilled Technical Manager, Paul Lees to talk through some of the NCSC's top tips for keeping Cyber Safe over the festive period. Let's dive in!

'Prevention is cheaper than cure.'It is Episode 3 of the Bamboo Business Break Outs podcast and Ellen is joined by Candice de Klerk and Lee Hibbert to talk all things compliance. Have a listen as they cover the importance of Compliance in business, a little more on the Bamboo Compliance proposition and Lee and Candice's roles within that...Talking in this episode is Bamboo's Head of Compliance Candice de Klerk, Director of Risk and Resilience Lee Hibbert and Ellen Smith from the Bamboo Marketing Team. Let's dive in!

It's our second episode of the Bamboo Business Break Outs podcast! Join us as Kevin Harris and Barbara Mabombo sit down with Ellen Smith to talk openly about all things blended working! Hear the ups and downs from non-techies working online whilst moving between the office and home. Listen as they provide some candid advice on how to tackle this yourself. Talking in this episode is Managing Director Kevin Harris, Director of Finance Barbara Mabombo and Ellen Smith from the Bamboo Marketing Team. Let's dive in!

Join us for our very first Bamboo Break Outs podcast episode as Lorrin White and Ellen Smith from the Bamboo Technology team talk all things Covid comms! Covering all aspects of lockdown communication from how we chose to tackle the external message, to what we told our internal teams and how the pandemic itself has turned us to a business-wide approach of blended working! Talking in this episode is Lorrin White who at the time of recording was Managing Director (congratulations on your new role as CEO Lorrin!) and Ellen Smith from the Bamboo Marketing Department. Let's dive in!