Practice THAT!

Employer obligations. Tracey Gardiner, Senior trainer with Health Industry Employment Services joins Anne Davis. Resources: Health Industry Employment services healthindustryes.com.au/

Business owner agreements. Stuart Chan, a Partner with Cutcher & Neale, an accountancy and finance firm joins RACGP NSW&ACT's, Anne Davis. Disclaimer: The material contained in this podcast is in the nature of general comment only, and neither purports, nor is intended to be advice on any particular matter. Persons should not act or rely upon any information contained in or implied by this podcast without seeking appropriate professional advice which relates specifically to his/her particular circumstances. Cutcher & Neale expressly disclaim all and any liability to any person, whether a client of Cutcher & Neale or not, who acts or fails to act as a consequence of reliance upon the whole or any part of this presentation.

Telephone de-escalation. Anne Davis is joined by Tracey Gardiner, a senior trainer with Health Industry Employment Services. Resources: Health Industry Employment services healthindustryes.com.au/

Employment Contracts. Vanessa James-McPhee, Principal Consultant and workplace advisor at Health Industry Employment Services joins Anne Davis. Resources: Health Industry Employment services https://healthindustryes.com.au/

Occupational violence prevention. Tracey Gardiner, Senior trainer with Health Industry Employment Services joins Anne Davis. Resources: Health Industry Employment services healthindustryes.com.au/

A financial strategy - 4 Ways to Grow. Stuart Chan, a Partner with Cutcher & Neale, an accountancy and finance firm joins RACGP NSW&ACT Faculty Manager, Anne Davis.

Cashing out annual leave. Anne Davis is joined by Vanessa James-McPhee, Principal Consultant and workplace advisor at Health Industry Employment Services. Resources: Health Industry Employment services healthindustryes.com.au/

Lean Management. Paresh Dawda, Founder of Prestantia Health and Co-founder of Next Practice Deakin joins Anne Davis. Resources: Prestantia Health https://prestantiahealth.com

Creating employment foundations that support practice managers and employers. Anne Davis is joined by the Director of Health Industry Employment Services, George Sotiris.

AusVaxSafety. Michelle Fernandez, senior policy analyst with the Immunisation Unit with Health Protection NSW at NSW Health joins Anne Davis. Resources: AusVaxSafety: https://www.ausvaxsafety.org.au/ National Centre for Immunisation Research and Surveillance (NCIRS): https://www.ncirs.org.au/ SmartVax: https://www.smartvax.com.au/ VaxTracker: https://www.vaxtracker.net/ AusVaxSafety safety data: https://www.ausvaxsafety.org.au/safety-data

Understanding the cost of a consultation. Anne Davis is joined by Stuart Chan, a Partner with Cutcher & Neale, an accountancy and finance firm. Disclaimer: The material contained in this podcast is in the nature of general comment only, and neither purports, nor is intended to be advice on any particular matter. Persons should not act or rely upon any information contained in or implied by this podcast without seeking appropriate professional advice which relates specifically to his/her particular circumstances. Cutcher & Neale expressly disclaim all and any liability to any person, whether a client of Cutcher & Neale or not, who acts or fails to act as a consequence of reliance upon the whole or any part of this presentation.

Importance of reading the HPSS and Nurses Award. Anne Davis speaks with George Sotiris, Director of Health Industry Employment Services.

Budgeting. Stuart Chan is a Partner with Cutcher & Neale, an accountancy and finance firm and joins Anne Davis for this episode. Disclaimer: The material contained in this podcast is in the nature of general comment only, and neither purports, nor is intended to be advice on any particular matter. Persons should not act or rely upon any information contained in or implied by this seminar without seeking appropriate professional advice which relates specifically to his/her particular circumstances. Cutcher & Neale expressly disclaim all and any liability to any person, whether a client of Cutcher & Neale or not, who acts or fails to act as a consequence of reliance upon the whole or any part of this presentation.

WHS. George Sotiris, Director of Health Industry Employment Services joins Anne Davis.

Changing PPE with COVID. Anne Davis is joined by Madeline Jammal. Madeline is the practice manager and practice owner of Hills Family GP in Sydney and was recognised with the Barbara Meredith Memorial Award in 2017 and the NSW&ACT AAPM 2017 Practice Manager of the Year. Resources: Healthcare worker COVID-19 exposure risk assessment matrix for fully vaccinated staff - https://www.racgp.org.au/FSDEDEV/media/documents/RACGP/Coronavirus/NSW-Health-Risk-Matrix-for-HCW-Exposure-8_10-Vaccinated.pdf Healthcare worker COVID-19 exposure risk assessment matrix for unvaccinated or partially vaccinated staff https://www.racgp.org.au/FSDEDEV/media/documents/RACGP/Coronavirus/NSW-Health-Risk-Matrix-for-HCW-Exposure-8_10-unvaccinated.pdf

Managing information. Anne Davis is joined by Zoe Edema, practice manager with Carnegie Medical Centre.

The importance of a risk assessments. Angela Mason, a risk manager with Avant with valuable history as a registered nurse and practice manager joins Anne Davis. Resources: AVANT Protect your practice - https://www.avant.org.au/PracticeManager/Protect-Your-Practice/WHS/Work-Health-Overview/

COVID-19 Vaccination program update. Mareeka Hair, manager of the COVID 19 Vaccination program with Health Protection NSW joins Anne Davis. Resources: ATAGI Recommendations on the use of a 3rd primary dose of COVID-19 vaccine in individuals who are severely immunocompromised -https://www.health.gov.au/sites/default/files/documents/2021/10/atagi-recommendations-on-the-use-of-a-third-primary-dose-of-covid-19-vaccine-in-individuals-who-are-severely-immunocompromised_1.pdf ATAGI Clinical guidance on use of COVID-19 vaccine in Australia in 2021 (v7.3) - https://www.health.gov.au/sites/default/files/documents/2021/10/covid-19-vaccination-atagi-clinical-guidance-on-covid-19-vaccine-in-australia-in-2021.pdf AIR immunisation medical exemption form (IM011)- https://www.servicesaustralia.gov.au/organisations/health-professionals/forms/im011 COVID-19 Vaccine medical contraindication - https://www.health.nsw.gov.au/Infectious/covid-19/vaccine/Documents/covid-19-vaccine-contraindication.pdf ATAGI clinical guidance on COVID-19 vaccine in Australia in 2021 - https://www.health.gov.au/resources/publications/covid-19-vaccination-atagi-clinical-guidance-on-covid-19-vaccine-in-australia-in-2021

A Practice Manager Story. Anne Davis is joined by Gail Lloyd, the Practice manager with the Junction Street Family Practice and NSW Committee member of the Australian Association of Practice Management.

Managing others whilst holding it together. Gail Lloyd, Practice manager with the Junction Street Family Practice on NSW's south coast and NSW Committee member of the Australian Association of Practice Management joins Anne Davis.

Zoe Edema walks us through the value of having a written vision for the business, and the “how to” to create one. Zoe is the practice manager with Carnegie Medical Centre.

A discussion on the Importance and benefits of agreements between people and between entities. Anne Davis is joined by Stuart Chan, Partner with Cutcher & Neale. Disclaimer: The material contained in this podcast is in the nature of general comment only, and neither purports, nor is intended to be advice on any particular matter. Persons should not act or rely upon any information contained in or implied by this seminar without seeking appropriate professional advice which relates specifically to his/her particular circumstances. Cutcher & Neale expressly disclaim all and any liability to any person, whether a client of Cutcher & Neale or not, who acts or fails to act as a consequence of reliance upon the whole or any part of this presentation.

Business Structures for Medical Practices. Stuart Chan, Partner with Cutcher & Neale walks us through the different structure options for medical practices and what practice managers need to know . Disclaimer: The material contained in this podcast is in the nature of general comment only, and neither purports, nor is intended to be advice on any particular matter. Persons should not act or rely upon any information contained in or implied by this seminar without seeking appropriate professional advice which relates specifically to his/her particular circumstances. Cutcher & Neale expressly disclaim all and any liability to any person, whether a client of Cutcher & Neale or not, who acts or fails to act as a consequence of reliance upon the whole or any part of this presentation.

NSW pharmacist vaccination program 2021. Dennis Meijer, Senior Policy Analyst at the Immunisation Unit of Health Protection NSW at NSW Health joins Anne Davis. Resources: NSW Pharmacist Vaccination Standards https://www.health.nsw.gov.au/immunisation/Documents/pharmacist-new-standard.pdf Ministry of Health Immunisation Unit: MOH-VaccReports@health.nsw.gov.au Pharmacy Council of NSW – major complaints or concerns https://www.pharmacycouncil.nsw.gov.au/complaints-and-concerns

Effective systems management and COVID. Michelle Redford, general practitioner at Blackbutt Doctors Surgery in Newcastle.

COVID strategy in General Practice. Anne Davis is joined by Zoe Edema, practice manager with Carnegie Medical Centre and AAPM's Victorian Practice Manager of the Year 2020.

Vaccinating away from the practice. Michelle Fernandez, Senior Project Officer at the Immunisation Unit of Health Protection NSW at NSW Health joins Anne Davis. Resources: National Vaccine Storage Guidelines – ‘Strive for 5' https://www.health.gov.au/resources/publications/national-vaccine-storage-guidelines-strive-for-5 Public Health Units – 1300 066 055

Employee Engagement Structures. Wes O'Donnell, National Workplace Relations Manager with HR Assured joins Anne Davis. Resources: https://www.hrassured.com.au/

Sexual Harassment in the workplace. Wes O'Donnell, National Workplace Relations Manager with HR Assured joins Anne Davis. Resources: https://www.hrassured.com.au/

Importance and process of reporting adverse events following an immunisation (AEFI). Dennis Meijer, Senior Policy Analyst at the Immunisation Unit of Health Protection NSW at NSW Health joins Anne Davis. Resources: National Adverse Event Following Immunisation (AEFI) reporting form: https://www.tga.gov.au/form/national-adverse-events-following-immunisation-aefi-reporting-form NSW Health webpage on Adverse Events Following Immunisation (AEFI): https://www.health.nsw.gov.au/immunisation/Pages/aefi.aspx#bookmark6 Adverse Event Following Immunisation control guideline https://www.health.nsw.gov.au/Infectious/controlguideline/Pages/adverse.aspx#1 COVID Vaccine information https://www.health.gov.au/initiatives-and-programs/covid-19-vaccines COVID AEFI advice: https://www.health.nsw.gov.au/Infectious/covid-19/vaccine/Pages/clinicians.aspx . AusVaxSafety: https://www.ausvaxsafety.org.au/ Department of Health AEFI annual reports: https://www1.health.gov.au/internet/main/publishing.nsf/Content/cda-aefi-anrep.htm Database of Adverse Event Notifications (DAEN): http://apps.tga.gov.au/PROD/DAEN/daen-entry.aspx NSW Public Health Act (Schedule 1): https://legislation.nsw.gov.au/view/html/inforce/current/act-2010-127#sch.1 Australian Immunisation Handbook: https://immunisationhandbook.health.gov.au/resources/handbook-tables/table-common-side-effects-following-immunisation-for-vaccines-used-in-the NSW Immunisation Service: https://www.ncirs.org.au/nswiss NSWISS Immunisation Advice Line (1800 679 477)

Professional development. Anne Davis is joined by Zoe Edema, practice manager with Carnegie Medical Centre and AAPM's Victorian Practice Manager of the Year 2020.

Part 2 of 2 Emerging risks. Patient identification, complaints and receiving a Medicare letter. Angela Mason-Lynch, risk advisors with Avant joins Anne Davis Please note: Case mentioned during this episode is Idameneo v heisse, not Idameneo verses Gross RACGP resources: https://www.racgp.org.au/running-a-practice/practice-management/business-operations/general-practice-a-safe-place

Part 1 of 2 Emerging risks. The angry patient. Angela Mason-Lynch, risk advisors with Avant joins Anne Davis RACGP resources: https://www.racgp.org.au/running-a-practice/practice-management/business-operations/general-practice-a-safe-place

Team Culture. Anne Davis is joined by Bek Hooley, practice manager with Barton Lane Practice in Tamworth and AAPM's NSW Practice Manager of the Year 2020.

Managing COVID Vaccinations. Claire Ford, Business Manager and Maria Davies, Practice Manager of Terrigal and Avoca Beach Medical Centre join Anne Davis to discuss how they are managing the COVID vaccinations in their practice.

Mandatory reporting of AIR and accessing PRODA. Michelle Fernandez, Senior Project Officer at the Immunisation Unit of Health Protection NSW at NSW Health joins Anne Davis. Resources: PRODA being switched off: https://www.servicesaustralia.gov.au/organisations/health-professionals/news/authentication-file-ending-make-move-proda-now How to add records for individuals without a Medicare number (page 29 of presentation): http://medicareaust.com/MODULES/AIR/AIRM04/index.html PRODA for individual access: https://www.cesphn.org.au/documents/population-health/immunisation-1/3648-accessing-air-using-proda-individuals-user-guide-july-2020-v1-0-3/file PRODA for organisational access: https://www.phnimmunise.org.au/assets/resources-public/Accessing-AIR-using-PRODA-Organisations-User-Guide-July-2020-V1-0.pdf Australian Immunisation Register contact numbers: General enquiries 1800 653 809 AIR site helpdesk 1300 650 039 eBusiness (HPOS & PRODA) 1800 700 199 COVID-19 vaccination training program: https://www.health.gov.au/covid-19-vaccination-training-program

A Practice Manager story. Bek Hooley, practice manager with Barton Lane Practice in Tamworth and AAPM's NSW Practice Manager of the Year 2020 joins Anne Davis.

Sarah Pryor talks about post COVID management and the value of networking, learning and the Practice Owners National Conference with Anne Davis.

A Practice Manager story. Zoe Edema, practice manager with Carnegie Medical Centre and AAPM's Victorian Practice Manager of the Year 2020 joins Anne Davis.

Principles of vaccine storage and cold chain management. Michelle Fernandez, Senior Project Officer at the Immunisation Unit of Health Protection NSW at NSW Health joins Anne Davis.

2021 Influenza vaccination ordering. Moneik Borsovszky, Senior Immunisation Project Officer at the Immunisation Unit of Health Protection NSW at NSW Health joins Anne Davis.

Practice to Practice. Dr Michael Clements, Townsville Practice Owner joins Anne to talk about the Practice to Practice pilot program. Resources: Practice to Practice website: https://www.racgp.org.au/practicetopractice Practice to Practice case studies: https://www.racgp.org.au/the-racgp/faculties/rural/practice-to-practice/case-studies NewsGP column: https://www1.racgp.org.au/newsgp/gp-opinion/new-racgp-program-to-boost-access-to-national-gp-c 2020 Rural GP Summit: https://www.racgp.org.au/the-racgp/faculties/rural/advocacy-and-research/racgp-rural-gp-summit RACGP Rural: https://www.racgp.org.au/the-racgp/faculties/rural

Data value during COVID Katrina Otto, Managing Director and Owner of Train IT Medical joins Anne Davis. Resources: Link to Train IT Medical: https://trainitmedical.com.au/ Katrina's free resources: https://trainitmedical.com.au/resources-and-support/ Train IT Medical Online Courses: https://courses.trainitmedical.com.au/ About Katrina: https://trainitmedical.com.au/about/

Planning for NSW 2021 Influenza vaccination program. Moneik Borsovszky, Senior Immunisation Project Officer at the Immunisation Unit of Health Protection NSW at NSW Health joins Anne Davis. Resources: Vaccine Centre: https://nsw.tollhealthcare.com/ Cold chain audit in Strive for 5. https://www.health.gov.au/resources/publications/national-vaccine-storage-guidelines-strive-for-5-appendix-2-vaccine-storage-self-audit Links to posters for vaccine fridges: https://www.health.gov.au/resources/collections/national-vaccine-storage-guidelines-resource-collection#posters

Update on NSW personal injury compensation activities. Liane Steele, Manager of Clinical Standards and Practice with SIRA joins RACGP's Anne Davis. Resources: AMA Fees List contact: email at feeslist@ama.com.au or by phone on 02 6270 5400 Current SIRA fees: https://www.sira.nsw.gov.au/resources-library/list-of-sira-publications/accordion/workers-compensation-publications/_nocache#accordion-586766 and https://www.sira.nsw.gov.au/__data/assets/pdf_file/0010/951139/SIRA-rates-for-General-Practitioners-2021.pdf SIRA certificate of capacity/certificate of fitness: [https://www.sira.nsw.gov.au/__data/assets/pdf_file/0004/325579/SIRA08719-Certificate-of-capacity-certificate-of-fitness-for-work.pdf] SIRA CONTACT: SIRA at contact@sira.nsw.gov.au Report: [https://www.sira.nsw.gov.au/__data/assets/pdf_file/0008/950678/Healthcare-Review-Final-Report.pdf/_nocache ]

2021 influenza vaccination program Dennis Meijer, senior policy analyst with the Immunisation Unit of the Health Protection NSW at NSW Health Resources: Immunisation page: https://www.health.nsw.gov.au/immunisation/ Immunisation Toolkit for General Practices: https://www.health.nsw.gov.au/immunisation/Publications/gp-toolkit.pdf Cold chain learning module: https://nswhealth.seertechsolutions.com.au/public_content/HETICP/HETI/CCMWebv3/story_html5.html Public Health Units: 1300 066 055 https://www.health.nsw.gov.au/Infectious/Pages/phus.aspx

NSW Health's Mareeka Hair, manager of the COVID 19 Vaccination program with Health Protection NSW joins Anne to discuss the COVID-19 vaccine. DISCLAIMER - As of last week the UQ vaccine has ceased trials due to a number of false positive HIV tests. Subsequently Australia has increased our vaccines purchase quantities from other providers Resources: The Australian Technical Advisory Group on Immunisation (ATAGI) has developed preliminary advice on priority population groups: https://www.health.gov.au/news/preliminary-advice-from-atagi-on-general-principles-for-the-covid-19-vaccination-program Australian COVID-19 Vaccination Policy: https://www.health.gov.au/resources/publications/australian-covid-19-vaccination-policy

Anne Davis is joined by Michelle Fernandez, Senior Project Officer with the Immunisation Unit of the Health Protection Unit in NSW. This episode is an introduction to immunisations and it will be a series of podcasts in collaboration with NSW Health.

Tony Lawrence of SafetyPlus Risk Management joins Anne to discuss workplace safety and the practice manager's responsibilities. Tony has worked for over 30 years as a health and safety professional with public and private employers including Tafe NSW, WorkCover and industry associations. As a consultant he has a variety of clients throughout the health and community sector including NSW Health, in home care services and not-for-profits. He has extensive experience in assisting businesses develop their health and safety systems for accreditation and is retained by a range of organisations to undertake internal audits in preparation for the accreditation audits.

David Wenban, Managing Director of Australian Health Industry Group joins Anne Davis to provide expert and practical advice around workplace claims. Resources: https://www.ahig.com.au/ https://www.fairwork.gov.au/awards-and-agreements

Anne Davis is joined by David Wenban (AHIG) to share his tips on how to plan for an employee returning to work after an injury. Resources: https://www.ahig.com.au/ https://www.fairwork.gov.au/awards-and-agreements