Podcasts about practice managers

What exactly ARE hormones… and why do they have such a huge impact on how you feel every day?!

On this episode of The Armor Men's Health Show, Dr. Mistry and Donna Lee kick things off with a couple of delightfully cringe-worthy urology jokes before diving into listener questions that are packed with useful information and real-life concerns.

✂️ In the first half of this episode, Dr. Mistry and Donna Lee tackle FAMILY PLANNING…for the men! Yep. We're talking vasectomies!Believe it or not, getting a vasectomy is WAY easier than women having their tubes tied. The procedure only takes a few minutes, recovery is quick and before you know it, you're back on the couch pretending you can't lift anything heavier than the TV remote.

This week Mike is talking with Breanna Moser, Practice Manager of Carroll Occupational Health, about the services they offer and about our Annual Public Safety Awards on May 19th, of which they are proud to be the main sponsor.

In this week's episode of The Armor Men's Health Show, Donna Lee and Dr. Lucas Jacomides are talking about… yep… penises

Weekly and monthly reports determine what's profitable, what's not, and where your practice should grow or cut back.Stephanie Peterson and Anna Browning share why every decision, from staffing to services, should be driven by data, not gut instinct.They discuss how tracking true costs can reveal surprising insights, like which procedures are actually making money and which ones just look busy on the schedule.One key takeaway: “garbage in, garbage out.” If your data isn't accurate, your decisions won't be either.Plus, hear why staff engagement isn't one-and-done; it's ongoing and built through consistent training, check-ins, and trust.GUESTSteffanie PetersonPractice Manager, Dr. Matthew White Facial Aesthetic SurgeryFor more than 20 years, Steffanie has worked with physician, office and surgical center staff to improve efficiency, practice profitability, staff retention and patient care. She specializes in helping practices find ways through both day-to-day operations as well as long-term strategic planning to maximize revenue without compromising patient care or satisfaction.Learn more about New York City facial plastic surgeon Dr. Matthew WhiteQuestions answered by this episode: How do you keep staff engaged and feeling valued in a medical practice?What does onboarding and training look like for new hires?How do you handle an employee who's struggling or not catching on?What data should practice managers be looking at — and how often?Which reports should a practice live and die by?How do you use data to decide whether a procedure is actually worth offering?What are the biggest payment processing challenges aesthetic practices face?Where does AI fit into the future of practice management?How do you use data to plan a physical office expansion?HOSTAnna Browning, VP of Aesthetic Sales - NextechPresented by Nextech, Aesthetically Speaking delves into the world of aesthetic practices, where art meets science, and innovation transforms beauty.With our team of experts we bring you unparalleled insights gained from years of collaborating with thousands of practices ranging from plastic surgery and dermatology to medical spas. Whether you're a seasoned professional or a budding entrepreneur, this podcast is tailored for you.Each episode is a deep dive into the trends, challenges, and triumphs that shape the aesthetic landscape. We'll explore the latest advancements in technology, share success stories, and provide invaluable perspectives that empower you to make informed decisions.Expect candid conversations with industry leaders, trailblazers and visionaries who are redefining the standards of excellence. From innovative treatments to business strategies, we cover it all.Our mission is to be your go-to resource for staying ahead in this ever-evolving field. So if you're passionate about aesthetics, eager to stay ahead of the curve and determined to elevate your practice, subscribe to the Aesthetically Speaking podcast.Let's embark on this transformative journey together where beauty meets business.About NextechIndustry-leading software for dermatology, medical spas, ophthalmology, orthopedics, and plastic surgery at https://www.nextech.com/ Follow Nextech on Instagram @nextechglowTheme music: I've Had Enough, Snake City

In this episode of The Armor Men's Health Show, Donna Lee is joined once again by Dustin Fontenot, PA-C, for another candid conversation about “medical sexual anomalies.” This week's topic? Sexsomnia—yes, it's real.They break down what happens when people engage in sexual behaviors while asleep, often alongside conditions like sleepwalking or insomnia. Donna shares a wild (and a little scary) personal story, while Dustin explains how rare sexsomnia is—and how it can be treated through therapy, sleep studies, and medical evaluation.The conversation also dives into the effects of medications like Ambien and how they can impact memory and behavior during sleep. And true to the show's style, nothing is off-limits—yes, even some of the more unusual patient stories (no judgment here!).If you or someone you know is experiencing unusual sleep behaviors, this episode is a must-listen—and a reminder to talk to a medical professional.

Mark Tyrrell and Lisa Fall from the Institute of General Practice Management (IGPM) join us at the PM Update webinar to discuss how the IGPM can support and empower practice managers at a national level. They explore the resources, guidance, and community available, and highlight the launch of the first National Practice Manager Day.

Let's talk about it… yes, that topic.

Earn 0.50 CPD here: https://quiz.ensombl.com/CPDC-26041001-15270001 0.25 Client Care & Practice 0.25 Technical Competence In this second instalment, Sacha speaks with Chloe Leow, Practice Manager at Byfields Wealth Management, and Leanne Bogoev, Head of Customer Success at Plutosoft. They share practical, psychologically-aware lessons and tips on deciding to switch, migrating to, and successfully embedding a new financial advice CRM system in an advice practice. Leanne Bogoev LinkedIn: https://www.linkedin.com/in/leanne-bogoev-129780291/ Byfields Wealth Management Website: https://byfieldswealth.com.au/ To see how Plutosoft can transform your practice, book a demo: https://ensombl.com/go/20260415-2/ General Disclaimer – https://www.ensombl.com/disclaimer/

In this episode, I'm bringing you a replay from our recent SPARK sprint, where we focused on strengthening operational leadership inside growing aesthetic and wellness practices. During this conversation, I sat down with Melanie Crowley, Practice Manager at Renova Aesthetics, to talk through her journey from elementary education into managing a multi-million dollar business, without a traditional background in this industry. What unfolds is an honest and highly relatable look at what it means to step into leadership before you feel fully ready, and build confidence through action. Together, we unpack the evolving relationship between an owner and a practice manager, and what it really takes to create alignment as a business grows. From navigating team dynamics and implementing change, to learning how to hold accountability without losing trust, Melanie shares what it's looked like to develop her leadership in real time. Inside this replay, we also get into some of the realities that many practice managers and owners face but don't often say out loud… What happens when your team doesn't understand your role How to lead people who were there before you How to balance being supportive while still upholding standards And how consistent communication becomes the foundation for trust, performance, and culture If you're a practice manager learning how to lead, or an owner looking to strengthen your operational leadership and partnership, I think you'll find this conversation both validating and clarifying. Because what this conversation reinforces is simple… Leadership isn't something you wait to feel ready for. It's something you build, one conversation, one decision, and one level-up at a time. Resources → Learn more & book a call with our team to learn if the Practice Manager Academy is right for you! → Follow Kaeli on Instagram: @kaeli.lindholm Additional Ways to Connect: Book a Discovery Call: Ready to scale with intention? Let's map out your next strategic move. KLC Consulting Website Kaeli on LinkedIn

Ready to learn everything you didn't even know you needed to know about male fertility?

In this episode, I'm sitting down with Whitney Stanford, Practice Manager of Meg Fox Aesthetics, for a conversation I've been really looking forward to sharing. This episode is a replay from Day 3 of our SPARK event, where we focused on strengthening operational leadership inside growing practices. We talk about what leadership actually looks like when you're in that seat between vision and execution, responsible for taking big ideas and turning them into something your team can consistently carry out across a growing, multi-location practice. Whitney shares her experience navigating that role, from building trust with her team while still holding a high standard for performance, to creating clarity around expectations so accountability feels collaborative rather than confrontational. We also get into how leadership has evolved for her as the business has grown, and what it's taken to develop the confidence and structure needed to support that growth. Throughout the conversation, we unpack the idea that as a business scales, complexity increases, and sustainable growth requires more than effort. It requires systems, alignment, and operational excellence. We also talk about the frameworks and tools Whitney has implemented to bring more consistency to her leadership and create clear, trackable execution across her team. If you're a Practice Manager, or an owner working closely with one, this episode will give you a real look at what it takes to scale without everything falling back on one person. Resources → Learn more & book a call with our team to learn if the Practice Manager Academy is right for you! → Snag your ticket for the ALT Experience. There are just a handful of tickets remaining! → Follow Kaeli on Instagram: @kaeli.lindholm Additional Ways to Connect: Book a Discovery Call: Ready to scale with intention? Let's map out your next strategic move. KLC Consulting Website Kaeli on LinkedIn

In this week's episode of The Armor Men's Health Show

In this short podcast, we give you a preview of what to expect from our flagship event. Our Annual Conference brings together GPs, Practice Managers and Primary Care Leaders from across Wessex for a day of shared learning, discussion and collaboration. Listen to find out why it's worth booking your place. Wednesday 3rd June | 09:30 - 16:30 The Stones Hotel, Highpost, Salisbury, Wiltshire, SP4 6AT Book online at https://www.wessexlmcs.com/civicrm/event/info/?reset=1&id=1035  

Feeling stretched between the front desk and the bigger-picture work your clinic needs to grow?In this episode of the Grow Your Clinic podcast, we're joined again by Bec Clare - mum, clinic owner, leadership mentor and host of the Practice Leaders Program. Bec now supports around 190 practice leaders across Australia and beyond, including practice managers, operations managers and lead admin team members, all focused on building stronger, more confident admin teams. We unpack the real tension between being “on the desk” and working “on the business.” Bec shares why the front desk is the heartbeat of your clinic - shaping first impressions, rebooking rates and client experience - and how to carve out role-focused time for the strategic work that actually drives growth.We dive into practical strategies like time-blocking, role audits to delete, automate or delegate low-value tasks, and creating proactive admin teams through better training and leadership. If you're ready to stop firefighting and start leading with clarity and confidence, this episode will show you how to embrace the tension - and turn it into your edge.Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ In This Episode You'll Learn:  

In this episode of The Business of Dentistry podcast, host, Hazel Dockery, sits down with team performance specialist, Mark Topley, to discuss his new practice manager bootcamp. Run over 5 months, it's designed to help participants build the confidence to lead clearly, handle challenging conversations, strengthen communication skills, and implement practical systems to manage their teams in a structured, sustainable way. What you'll hear: How the Practice Manager Bootcamp came about Points covered on the five-month course What sort of practice managers and dental practices would benefit from this training The expected results of completing the leadership programme.

Episode Summary:After our episode about Zion HealthShare sparked more listener questions than almost any other episode this season, we brought together Preston Guthrie, Head of Sales at Zion HealthShare, and Camila Guerrero, Practice Manager at Brock Family Care in North Carolina and a Zion member herself, to answer everything.We discuss pre-existing conditions and the 24-month pre-membership rule, maternity care and the six-month waiting period, GLP-1 medications, how Zion pairs with a Direct Primary Care membership, the IUA and three-claim family protection rule, international emergency care benefits, state insurance mandates, and whether Zion is financially stable. If you or someone you know is looking for an affordable health insurance alternative, this episode is required listening.In This Episode:Preston Guthrie, Head of Sales at Zion HealthShare, spent over a decade in traditional insurance before joining the health sharing community. Camila Guerrero is Practice Manager at Brock Family Care, a DPC practice in North Carolina. She is a Zion member herself and guided her own maternity care through the program.Key Topics:Pre-existing conditions and the 24-month pre-membership window, maternity care after the six-month waiting period, GLP-1 and weight loss medication benefits, how the Essential Membership pairs with Direct Primary Care, the IUA and the three-claim family protection rule, emergency care benefits outside the United States, state individual mandate requirements, and real patient outcomes including cancer, surgery, dental claims, and end-of-life benefits.Resources:Zion HealthShare: zionhealthshare.org Previous episode with Ashton Casper and Camila Guerrero: LINK HERE My DPC Story is hosted by Dr. Maryal Concepcion, family physician and DPC owner in rural Northern California.Support the showGET your FREE MONTHLY BUSINESS TOOL DOWNLOAD Become A My DPC Story PATREON MEMBER! SPONSOR THE PODMy DPC Story VOICEMAIL! DPC SWAG!FACEBOOK * INSTAGRAM * LinkedIn * TWITTER * TIKTOK * YouTube

I am joined not by one but by two guests this week - both from Everhart Veterinary Medicine. Kristy Ballwanz, Practice Manager of the Cross Keys location, and Niki Abendschoen, Director of Marketing and I.T., come on to the show to talk about how they have used their website and social media presence to improve their hiring and recruiting efforts, explaining that they wanted to showcase the culture and values of their practice to attract candidates who would be the right fit for them. On their website, Everhart includes detailed job descriptions for each position so that applicants know exactly what is expected of them. Kristy notes that this has been incredibly helpful, as one recent hire mentioned she had reviewed the job description and core values ahead of her interview, showing she was a good match for their practice culture. Listen in as both Kristy and Niki share some of the positive results that they have seen from their digital recruiting efforts, highlighting that the quality of applicants has improved, with candidates demonstrating a deeper understanding and alignment with Everhart's culture and values. This helps tremendously with the onboarding process, as new hires already know what to expect. Niki also describes Everhart's approach to social media, saying they try to keep it fun, engaging, and representative of their team and values. They highlight their team members, events, and the unique features of their different locations, with Kristy adding that they also use social media to build relationships with their community, showcasing things like their annual "Veterinary Olympics" that clients get excited about. Kristy and Nikki are in agreement that this transparent, community-focused approach to recruiting is beneficial not just for Everhart but also for the veterinary industry as a whole. By attracting employees who are passionate about the practice's mission and values, Everhart is building a truly engaged team that provides excellent patient care and client service! Show Notes: [2:48] - Kristy explains how Everhart has added job descriptions, core values, and culture details online to attract the right hires. [4:51] - We learn that Everhart posts detailed job descriptions online to help applicants assess fit before applying. [7:29] - Niki reveals how their social media stays upbeat, showcasing team culture, patient joy, and each hospital's specialties. [10:33] - Kristy stresses the importance of building relationships within your community. [13:50] - Hear how Everhart uses social media and videos to showcase workplace culture. [16:46] - Kristy describes how each practice's themed photo wall encourages friendly competition, and clients love it. [19:52] - Kristy stresses that candidates seek purpose and community, not just paychecks, something which Everhart highlights. [22:04] - When it comes to onboarding, a strong online presence helps attract candidates who already align with your culture. [24:57] - Attitude ultimately outweighs skill, which is why toxic hires are rejected to protect team culture and shared values. [26:49] - Kristy and Niki talk about how emphasizing core values in hiring strengthens team cohesiveness. [29:45] - Kristy and Niki close with some helpful advice, such as making sure that your online content is consistent and strengthens your work culture. Thank you for listening. Remember you are not in this alone. Visit our website for more resources. Links and Resources: VHMA Web Page VHMA Coronavirus Resources VHMA Facebook VHMA Twitter VHMA on Linkedin Everhart Veterinary Medicine Web Page

Step behind the scenes and into the heartbeat of a veterinary clinic. Join the Amys and their guest, Kanada Oliver, Practice Manager of Main Street Veterinary Hospital in Flower Mound, Texas, as they pull back the curtain on everything clients don't see—from staff management, to emotional support for the team, and the controlled chaos of keeping a hospital running smoothly. Our guest shares candid insights, surprising stories, and practical wisdom about what it really takes to balance patient care, client expectations, and the well-being of a veterinary team.Whether you're a veterinary professional or a curious pet parent, you'll appreciate the essential, unsung work that keeps a clinic thriving. So grab a cocktail, and get up to speed on the latest buzzzzzz, courtesy of your favorite VBees

I'd love to hear from you 'text the show'WelcomeHello listeners, welcome back to the Treat Your Business Podcast. I am super excited you are here because today we are talking about something that can completely change how your clinic runs and how you feel about running it. If you have ever said things like “it is just quicker if I do it myself” or “I cannot find anybody who does it like me” or “I have tried and they do not get it right so I have taken the job back” then this episode is for you. I am joined by our COO in Thrive, Nichola, and we are diving into how to get the best out of your practice manager or business manager without micromanaging them.Episode SummaryIn this episode, Nichola and I unpack what a great practice manager actually does and how that role should sit alongside you as the CEO. We talk about the difference between a practice manager and an administrator, what you should never delegate as the owner and what you absolutely must let go of. We explore why so many clinic owners become the bottleneck, constantly firefighting and feeling exhausted, and how unclear roles and poor communication turn your practice manager into a reactive doer instead of a strategic partner. We also talk honestly about trust, identity, perfectionism and control, and why you have to be willing to hire people who are better than you in their area if you want the clinic and your life to grow.Key TakeawaysYour job as CEO is vision, leadership, culture and big financial decisions, not doing all the thingsA strong practice manager owns day to day operations, systems, team communication, tech and dataIf every decision has to go through you, you have already waited too long to hire for this roleTrust, clear outcomes, a weekly meeting rhythm and simple KPIs stop micromanagement for both of youResources & LinksToday's episode is sponsored by Jane, clinic management software and EMR. Jane's online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, head to the link in the show notes to book a personalised demo. If you are ready to get started, use the code Thrive one mo at the time of sign up for a one month grace period on your new account.Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. https://events.thrive-businesscoaching.com/cgl-waitlist-2026

On Today's episode of Transforming Healthcare with Dr. Wael Barsoum, we have special guests Dr. Jason Sansone and Benjamin Jarvis. Dr. Jason Sansone, MD, is a board-certified, fellowship-trained orthopedic surgeon and the President of Orthopedic & Spine Centers of Wisconsin. He specializes in spine surgery and orthopedic traumatology. A Wisconsin native, Dr. Sansone earned his Doctor of Medicine from the University of Wisconsin School of Medicine and Public Health and completed his orthopedic surgery residency at the University of Wisconsin Hospital and Clinics. He also holds a Bachelor of Science in Medical Sciences from the University of Wisconsin. He is a Fellow of the American Academy of Orthopedic Surgeons (AAOS) and an active member of the Wisconsin Medical Society. Dr. Sansone's specialty fellowship training includes spine surgery, enabling him to provide advanced care for conditions affecting the spine, as well as orthopedic traumatology, which encompasses both operative and non-operative care of complex fractures. Benjamin Jarvis is the Executive Vice President of Wisconsin Operations at Healthcare Outcomes Performance Co. Benjamin previously held various administrative and managerial roles in the healthcare industry, including Administrator of Surgical Operations at SSM Health, Practice Manager at NorthShore University HealthSystem, and Account Manager at Aerotek Scientific. Benjamin holds a Master of Science in Health Systems Management from RUSH University and a Bachelor's degree in Medical Microbiology & Immunology, Biology from the University of Wisconsin-Madison. Join us as we talk about the successes and pitfalls of their journey to starting an orthopedic practice from scratch.

Is your practice manager really set up for success - or are unclear titles and responsibilities holding your clinic back?In episode 318 of the Grow Your Clinic podcast, Ben Lynch, Jack O'Brien and new co-host Bec Clare dive into why defining the role and title of a practice manager is critical for recruitment, expectations, and clinic culture. You'll hear why vague titles attract the wrong candidates, how a clear position description can prevent burnout and turnover, and what it really means for a practice manager to act as a “freedom manager” for the clinic owner. We also explore how role clarity empowers practice managers to lead teams, enhance client experience, and safeguard cash flow. If you want to attract the right people and set them up to thrive, this episode is a must-listen.   Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/   In This Episode You'll Learn:

Join Dr. Philip Ovadia and Practice Manager Cherish Thompson for a compelling conversation on cardiovascular disease (CVD) and the path to restoring health and quality of life. They'll explore the importance of early diagnostics, working with a cardiothoracic surgeon, and addressing key factors like metabolic health, LDL cholesterol, and lifestyle changes. Gain valuable insights into tackling heart disease and making impactful changes to achieve long-term wellness.Send Dr. Ovadia a Text Message. (If you want a response, you must include your contact information.) Dr. Ovadia cannot respond here. To contact his team, please send an email to team@ifixhearts.com Like what you hear? Head over to IFixHearts.com/book to grab a copy of my book, Stay Off My Operating Table. Ready to go deeper? Talk to someone from my team at IFixHearts.com/talk.Stay Off My Operating Table on X: Dr. Ovadia: @iFixHearts Jack Heald: @JackHeald5 Learn more: Stay Off My Operating Table on Amazon Take Dr. Ovadia's metabolic health quiz: iFixHearts Dr. Ovadia's website: Ovadia Heart Health Jack Heald's website: CultYourBrand.com Theme Song : Rage AgainstWritten & Performed by Logan Gritton & Colin Gailey(c) 2016 Mercury Retro RecordingsAny use of this intellectual property for text and data mining or computational analysis including as training material for artificial intelligence systems is strictly prohibited without express written consent from Dr. Philip Ovadia.

(00:00:00) Intro (00:00:39) Welcome Sara Camp (00:01:14) Services offered at Camp Plastic Surgery (00:01:34) How I got into aesthetics (00:02:44) What it's like working with your husband (00:03:30) Why we love TouchMD at our practice (00:05:42) Strategies to maximize software at our practice (00:07:38) Areas we'd like to use AI in our practice (00:09:42) My philosophy on competition (00:10:30) Why we love Sciton (00:13:05) What I'm most excited about in aesthetics in 2025 (00:14:20) Final thoughts (00:16:00) Outro What if your team and your patients felt like family and everyone's on the same page? That's the culture Sara Camp has built at Camp Plastic Surgery in Fort Worth, where transparency (yes, even finances) is part of daily life.Sara Camp, nurse practitioner turned practice co-owner, shares how she and Dr. Steven Camp built the practice from scratch by making company culture and core values the foundation of everything they do.From hiring and firing based on core values to weekly team huddles on patient care, marketing, finances, and technology, their approach creates alignment and loyalty that patients notice the second they walk in.Hear Sara's insights on common practice growth mistakes, how to recognize your star players in meaningful ways, and ways to use technology to streamline operations while improving the patient experience.About Sara CampSara Camp is a highly accomplished nurse practitioner and business leader. She leads the business and marketing efforts at Camp Plastic Surgery, supporting her husband, Dr. Steven Camp. She serves as Adjunct Faculty at TCU, mentoring future aesthetic nurses, and was recognized with the Entrepreneur of Excellence award by Fort Worth Inc. in 2022. Follow Sara on Instagram @saracampplasticsurgerywifeConnect with Sara on LinkedInLearn more about Camp Plastic SurgeryGuestSara Camp, Practice Manager, Head of Marketing & Co-FounderCamp Plastic SurgeryHostTyler Terry, Director of Sales, MedSpaNextechPresented by Nextech, Aesthetically Speaking delves into the world of aesthetic practices, where art meets science, and innovation transforms beauty.With our team of experts we bring you unparalleled insights gained from years of collaborating with thousands of practices ranging from plastic surgery and dermatology to medical spas. Whether you're a seasoned professional or a budding entrepreneur, this podcast is tailored for you.Each episode is a deep dive into the trends, challenges, and triumphs that shape the aesthetic landscape. We'll explore the latest advancements in technology, share success stories, and provide invaluable perspectives that empower you to make informed decisions.Expect candid conversations with industry leaders, trailblazers and visionaries who are redefining the standards of excellence. From innovative treatments to business strategies, we cover it all.Our mission is to be your go-to resource for staying ahead in this ever-evolving field. So if you're passionate about aesthetics, eager to stay ahead of the curve and determined to elevate your practice, subscribe to the Aesthetically Speaking podcast.Let's embark on this transformative journey together where beauty meets business.About NextechIndustry-leading software for dermatology, medical spas, ophthalmology, orthopedics, and plastic surgery at https://www.nextech.com/ Follow Nextech on Instagram @nextechglow

In this episode of the Scalable Law Podcast, I dive into a game-changing topic that comes up time and time again with the firm owners I coach: When is the right time to hire a practice manager in a law firm, and what kind of impact can they have on your growth and operations? If you're constantly fielding team questions, managing leave requests, approving every invoice, or buried in admin instead of focusing on strategy, it may be time to level up your law firm management. Hiring a skilled practice or operations manager could be one of the most pivotal decisions you make to scale effectively and reclaim your time as the business owner. Episode Summary In this episode, I share exactly when I believe it's the right time to hire a practice manager in a law firm—typically when your revenue is in the $500K to $1M range. I break down the key responsibilities they can take off your plate, how this hire supports stronger law firm management, and how bringing in the right person allowed me to step back from the day-to-day of running my own firm. You'll learn how to spot the signs that you're overdue for this game-changing hire—and what to look for in a practice manager who can help your firm grow without you becoming the bottleneck. Key Segments When to Hire a Practice Manager in Your Law Firm Thinking about hiring a practice manager? If you're hitting growth ceilings or drowning in daily operations, it might be time. Signs It's Time to Hire: You're no longer the best person to handle day-to-day law firm management. You're overwhelmed, juggling people, clients, admin, and operations. You're ready to scale, but need leadership support to do it sustainably. What a Practice Manager Actually Does A great practice manager in a law firm isn't just admin support—they're your operational engine: Team Management: Handles HR, recruitment, performance reviews, and team check-ins. Client Experience: Improves intake processes, addresses complaints, and maintains service standards. Systems Oversight: Manages software, streamlines workflows, and ensures compliance. Operations & Admin: Takes care of invoicing, reporting, supplier management, and more. Leadership Support: Acts as your second-in-command, solving issues before they hit your desk. The Real Impact for Law Firm Owners Bringing in a practice manager creates space for growth and clarity: More time for strategy, vision, and high-value work Freedom from operational distractions and stress A scalable team structure with stronger accountability Better culture, performance, and profit Who to Hire When hiring for this critical law firm management role, look for: Strong leadership and operations experience A proactive, solutions-first mindset Confidence to manage up—not just follow instructions Law firm experience is a bonus, but not mandatory Hiring a practice manager could be the most important step you take to scale your firm without burning out. Think of them as the engine that powers your growth while you lead from the front. Takeaway Hiring a practice manager in my law firm was one of the most pivotal decisions I've made. It completely transformed how I operated, freeing up my time, clearing mental clutter, and allowing me to shift from being stuck in the day-to-day to focusing on real law firm management and growth. If you're buried in admin, constantly putting out fires, and craving more freedom and sustainable progress, this is the strategic hire that can move you from overwhelmed to in control. Links and Resources Book a Strategy Call with me. Learn more about our programs at Scalable Law. Connect with me on LinkedIn. If you're ready to map out your next strategic hire and build a law firm that doesn't revolve solely around you, reach out to us. Inside our programs, we guide you through hiring the right practice manager and structuring your firm for scalable success. If This Episode Helped You... Please take a moment to share it with another law firm owner who needs to hear it — or leave a review on Apple Podcasts or Spotify. It helps us reach more amazing lawyers like you who are ready to scale smarter. Apple Podcasts: Listen on Apple Spotify: Listen on Spotify

This episode recorded live at the Becker's 22nd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference features Shooa Mohammadi, Practice Manager at Northwest Suburban Pain Associates. Shooa shares insights on rising insurance influence, the growth of regenerative medicine, and strategies for workforce retention—all while emphasizing the importance of timely, patient-centered care.

This episode recorded live at the Becker's 22nd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference features Shooa Mohammadi, Practice Manager at Northwest Suburban Pain Associates. Shooa shares insights on rising insurance influence, the growth of regenerative medicine, and strategies for workforce retention—all while emphasizing the importance of timely, patient-centered care.

This episode recorded live at the Becker's 22nd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference features Shooa Mohammadi, Practice Manager at Northwest Suburban Pain Associates. Shooa shares insights on rising insurance influence, the growth of regenerative medicine, and strategies for workforce retention—all while emphasizing the importance of timely, patient-centered care.

Jessica Norman, Riverside Orthopedic Nurse Practitioner, and Steve Liaromatis, Practice Manager at the Riverside Orthopedic and Spine Center, join us to discuss the Riverside Orthopedic Walk-In Clinic.

Joining us this week is Amy Brauns, Practice Manager, RVT at Everhart Veterinary Medicine located in Baltimore, Maryland. People management can truly be the hardest part of veterinary leadership, and in this episode, Amy, who brings nearly two decades of experience and a deeply thoughtful approach, gets real about what it means to “coach up or coach out.” She shares how she and her leadership team leaned into the EOS (Entrepreneurial Operating System) model to face the messy, uncomfortable truth - most problems come down to people. From there, they started using The People Analyzer™ tool to assess who really gets the job, who wants the job, and who has the capacity to do the job. This approach is not about forcing people out but is rather about clarity, self-reflection, and giving people the tools (and space) to figure whether or not they are in the right place. Not every place is the right fit for everyone, and that's totally okay. We talk through the tough stuff such as confronting long-standing team members who are great at the job but toxic to the culture as well as taking on those dreaded “this isn't a fit” conversations. Amy explains how their structured coaching process has turned struggling employees into top performers and helped others leave on their own terms, with dignity. If you have ever found yourself avoiding hard conversations or keeping someone around just because they have been there forever even though they might not be the right fit for your workplace culture, then this episode is definitely for you. Amy doesn't sugarcoat the process, but we agree that the transformation on the other side is worth it!   Show Notes: [1:37] - Amy Brauns reveals how using EOS clarified that most problems are people-related. [4:09] - Hear how soft skills proved difficult to teach, leading to better team alignment over time. [6:41] - Hear how, despite team longevity, change ultimately happened via clear communication and tools like The People Analyzer™. [8:25] - Amy's team focused mainly on role clarity and transparency, helping staff self-correct before goals were even set. [10:46] - Jill opens up about how removing a toxic veteran employee revived morale and reaffirmed her team's culture. [12:28] - Amy affirms that even just a couple of people who are rowing in the wrong direction can completely disrupt morale. [14:26] - Amy asserts that coaching begins with transparency and standards, helping staff improve or realize that the role isn't right for them. [17:22] - Exceeding expectations via hospitality and core values creates a standout, people-centered client experience. [20:56] - Amy advocates for accountability and structured check-ins. [23:56] - Jill adds that emotional intelligence must be taught and nurtured, both at work and in personal development. [24:51] - Transparency and consistency help build trust, leading to stronger and more unified teams. [26:40] - Empowering and trusting staff to solve problems on their own also helps build trust as well as confidence. Thank you for listening. Remember you are not in this alone. Visit our website for more resources. Links and Resources: ●      VHMA Web Page ●      VHMA Coronavirus Resources ●      VHMA Facebook ●      VHMA Twitter ●      VHMA on Linkedin ●      Amy Brauns on LinkedIn ●      Everhart Veterinary Medicine Web Page ●      Everhart Veterinary Medicine on LinkedIn ●      EOS Web Page ●      The People Analyzer™ Tool

Graham Laycock talks with Tani Kaur, Practice Manager and Melaine Fears, Recptionist at Portmore Dental in Weybridge about what the practice has to offer and their sponsorship of the Weybridge Festival.

Global Food Policy Report IFPRI Policy Seminar 2025 Global Food Policy Report | Food Policy: Lessons and Priorities for a Changing World May 28, 2025 Over the last 50 years, the world's food systems have evolved tremendously amid major economic, environmental, and social changes. Throughout this period, policy research has played a critical role in providing evidence and analysis to inform decision-making that supports agricultural growth, better livelihoods, and improved food security, nutrition, and well-being for all. IFPRI's 2025 Global Food Policy Report—a special edition marking the Institute's 50th anniversary. This year's flagship report examines the evolution and impact of food policy research and assesses how it can better equip policymakers to meet future challenges and opportunities. Despite meaningful progress over the last half-century, conflict, climate change, rising inequality, and geopolitical tensions remain major challenges to reducing poverty, hunger, and malnutrition. As we approach 2050, policy research and analysis will be essential to help build sustainable healthy food systems in this changing world. Thematic presentations from IFPRI's leading researchers will explore the role of evidence in shaping policies over the past 50 years, as well as the potential for research to address emerging challenges and opportunities. A keynote lecture by Michael Kremer, Chair of the Innovation Commission and joint winner of the 2019 Economics Nobel Prize, will address innovations for the future. Following these remarks, a distinguished panel of experts will discuss priorities for policy research in the decades to come. Welcome Remarks Ismahane Elouafi, Executive Managing Director, CGIAR Unveiling of IFPRI's flagship Global Food Policy Report Johan Swinnen, Director General, IFPRI Christopher B. Barrett, Stephen B. and Janice G. Ashley Professor of Applied Economics and Management, Cornell University Thematic GFPR presentations James Thurlow, Director, Foresight and Policy Modeling (FPM) Unit, IFPRI Ruth Hill, Director of Markets, Trade and Institutions (MTI) Unit, IFPRI Steven Were Omamo, Director, Development Strategies and Governance (DSG) Unit and Director for Africa, IFPRI Shalini Roy, Senior Research Fellow, Poverty, Gender, and Inclusion (PGI) Unit, IFPRI and Agnes Quisumbing, Senior Research Fellow, Poverty, Gender, and Inclusion (PGI) Unit, IFPRI Stuart Gillespie, Nonresident Senior Fellow, IFPRI and Deanna Olney, Director, Nutrition, Diets, and Health (NDH), IFPRI David Spielman, Director, Innovation Policy and Scaling (IPS) Unit, IFPRI Keynote Address and Strategy Discussion: A Focus on Innovations for the Future Michael Kremer, Professor in Economics; Director of Development Innovation Lab; and Faculty Director, Development Economics Center, University of Chicago; and 2019 Nobel Laureate in Economic Sciences Forward Looking Panel Discussion on Food Policy Research Priorities Moderator: Purnima Menon, Senior Director, Food and Nutrition Policy; Acting Senior Director, Transformation Strategy, IFPRI Alice Ruhweza, President, Alliance for a Green Revolution in Africa (AGRA) Ramesh Chand, Member, National Institution for Transforming India (NITI Aayog) Joan Matji, Global Director, Child Nutrition and Development, United Nations Children's Fund (UNICEF) Ruben Echeverria, Senior Advisor, Agriculture Development, Gates Foundation Santiago Alba-Corral, Vice-President, Programs and Partnerships, International Development Research Centre (IDRC), Canada Marianne Grosclaude, Practice Manager, Agriculture and Food Global Practice, World Bank Moderator Charlotte Hebebrand, Director of Communications and Public Affairs, IFPRI Links: More about this Event: https://www.ifpri.org/event/2025-global-food-policy-report-food-policy-research-for-a-brighter-future-looking-towards-2050/ Subscribe IFPRI Insights newsletter and event announcements at www.ifpri.org/content/newsletter-subscription

With over 12 years of experience in veterinary medicine, Lopes brings a deep understanding of patient care, team leadership, and client relations to his role as Practice Manager at Doral Veterinary Care (DVC). His career began in a 24-hour emergency and critical care hospital, where he spent six years as a veterinary technician before expanding into oncology, ophthalmology, and orthopedic surgery. Before joining DVC, he successfully managed multiple general practice veterinary teams across several cities, ensuring excellence in both medical care and client service. Lopes's expertise extends beyond veterinary medicine. His first decade of professional experience was in hospitality, where he developed a keen ability to enhance client experiences and foster strong team dynamics—skills he seamlessly integrates into his work in veterinary care. His lifelong passion for animals began in childhood, growing up alongside a wide array of pets, from dogs and rabbits to a pig and a goat. This love for animals led him into zoological care, where he worked with an impressive range of species, including canids, raptors, primates, and large fauna such as rhinoceroses and giraffes. Notably, he has worked with all seven species of big cats and even the Southern Cassowary, known as the world's most dangerous bird. Outside of work, Lopes is an avid aquarist who enjoys outdoor adventures, fitness, and—above all—spending time exploring the world with his wife and daughter.

Hiring the wrong person or managing a fractured team can cost your practice more than just money. It can affect patient experience, team morale, and long-term success. In this episode, our host Jay Shorr sits down with Erica Vega, Practice Manager at Rana Facial Plastic Surgery, to discuss what makes a great manager. Tune in to learn how to hire and retain top talent, navigate conflict, and strengthen patient relationships through stronger internal leadership. Schedule your free consult with our expert, Jay Shorr, here. To sign up for our Conversion Cascade 2.0 online course, click here. Don't forget to enter code PODCAST at checkout for 20% OFF! Connect with us:Website: https://shorrsolutions.com/Instagram: https://www.instagram.com/shorrsolutionsFacebook: https://www.facebook.com/shorrsolutionsLinkedIn: https://www.linkedin.com/company/shorrsolutionsYouTube: https://www.youtube.com/user/TheBestMBS1/featured

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien, Hannah Dunn and Peter Flynn come together for a Mastermind to discuss the essential criteria for a great Practice Manager. They share their experiences with hiring and developing practice managers from within their team, highlighting the need for multitasking abilities, effective communication skills, and the capacity to set boundaries between administrative and clinical responsibilities. They also deep dive the concept of mining for rich feedback, and why this is invaluable for your clinic's growth.Tune in for insights on cultivating strong leadership in your clinic!Timestamps[00:01:44] Anti-practice manager concept[00:04:47] Practice manager chemistry importance[00:10:48] Practice manager recruitment challenges[00:11:30] Hiring for clinic needs[00:15:17] Practice manager as a business owner[00:20:20] Practice manager responsibilities and skills[00:23:20] Practice manager hiring considerations[00:27:38] Hiring admin Vs clinical staff[00:30:41] Cash flow and decision-making[00:34:46] Client feedback importance[00:39:10] Feedback vs. Opinion for Improvement[00:40:46] Mining for rich feedback[00:46:13] Feedback and clinic owner challenges[00:50:09] Valuing feedback and its sources[00:52:20] Gender pay gap in healthcare[00:55:11] Commercial sense in healthcare changes[00:57:19] Fair Work AnnouncementWhat You'll Learn:

Joining us this week is Joshua Blakemore, CVPM, RVT, FFCP of Onion River Animal Hospital in Burlington, Vermont to talk about what it really takes to prepare the next generation of veterinary technicians not just for graduation but for the day-to-day demands of clinical practice. Josh is a standout practice manager and longtime technician advocate who was recently named VHMA's Practice Manager of the Year, but Josh is a humble person who has never lost touch with where he started: in the kennel, working his way up with persistence and purpose. Listen as we unpack the often overlooked disconnect between academic training and real-world application, getting candid about the gaps that we have witnessed in new technician graduates - from handling basics like restraint and jugular draws to dealing with complex procedures with confidence. Josh shares what he's doing at his hospital (and beyond) to help ensure that today's students become tomorrow's professionals, including his involvement in college advisory boards and his commitment to skill-driven externships. We also explore some broader challenges in technician education from the uneven quality of online programs to the really surprising ways that some hospitals may unintentionally stifle growth. With firsthand experiences, practical insights, and a clear call for mentorship, Josh sheds some light on the kind of support that vet techs really need not just to survive but also to thrive in the profession. It's all about making sure that they stay, grow, and succeed once they arrive. Show Notes: [3:01] - Josh made note of Vermont's lack of licensure requirements and worked to improve tech training in hospitals. [6:40] - Josh highlights the importance of hands-on skills in externship programs, especially phlebotomy. [9:13] - Students should work in hospitals during education to apply bookwork to hands-on experience. [12:01] - Hear how a local college's program with two externships enhanced students' practical knowledge and skills. [13:22] - Hands-on skills help students stay in the field, offering them more confidence. [16:04] - Josh loves training and creating roles to help employees professionally grow. [19:12] - A technician can really help organize surgeries, optimizing time and space. [20:31] - Hear how Josh supports employee growth by trusting them with making decisions. [23:43] - It's so important to take advantage of untapped skills within hospitals. [26:17] - Josh reveals how he created a technician training program, highlighting protocols to engage and retain staff. Thank you for listening. Remember you are not in this alone. Visit our website for more resources. Links and Resources: VHMA Web Page VHMA Coronavirus Resources VHMA Facebook VHMA Twitter VHMA on Linkedin Joshua Blakemore on LinkedIn Onion River Animal Hospital Website  

In this episode we welcome back Pete Woodward, from Cheadle Medical Practice. Over the past year, Pete has experienced a whirlwind of success, including winning the Practice Manager of the Year Award and stepping into the role of managing partner. He shares insights into the evolution of their innovative triage, The Human Touch, which continues to reduce call wait times and enhance patient satisfaction despite seasonal challenges. Pete's commitment to minor adjustments rather than sweeping changes has been pivotal in maintaining momentum and avoiding change fatigue, ensuring a seamless service delivery. Pete & Ben also explore the strategic side of managing a medical practice, focusing on financial planning. Finally, Pete shares the importance of communication and collaboration in healthcare management. Tune in to hear Pete's valuable experiences and insights as he continues to champion innovation and efficiency in healthcare. Introduction (00:08)  The Human Touch (01:16) How are the results looking now? (02:35)  Is winter affecting the results? (03:53) Updates to the system.. (04:36) Scaling up.. (05:34) Have the same results been achieved across other practices? (06:05)  Funding & finances (06:59)  Budgeting for the year (10:13)  Taking action sooner.. (11:10)  How is this managed in the practice? (12:55) Making a difference (15:03) Funding via PCNs (16:07)  Financial challenges within practices (17:45)  Financial benefits to be gained from scale (18:56) Getting in touch (23:25)  Listen to Pete's previous episode, The Human Touch, here. To contact Pete directly, please contact him by email here. For all enquiries about the Ockham podcast, please contact Ben Gowland here.

Get to know Brandon Elliott, a practice manager who's seen it all — from the paper-chart era to the digital revolution with Epic. Beyond the tech, Brandon's a true people person, a "patient whisperer" who understands the power of empathy. He's the one who goes beyond the call, making sure every patient feels heard and valued. When he's not championing patient well-being, Brandon is a passionate Philly sports fan, boasting a collection that includes a prized three-foot Gritty bobblehead.

Jon Duren, Sales Sr. Practice Manager, AI & Data Solutions @ WWT & Druce MacFarlane, Product @ Infoblox talks about the intersection of AI, Startups, and Enterprise Trends.SHOW: 905SHOW TRANSCRIPT: The Cloudcast #905 TranscriptSHOW VIDEO: https://youtube.com/@TheCloudcastNET CLOUD NEWS OF THE WEEK - http://bit.ly/cloudcast-cnotwNEW TO CLOUD? CHECK OUT OUR OTHER PODCAST - "CLOUDCAST BASICS" SPONSORS:Try Postman AI Agent Builder Todaypostman.com/podcast/cloudcast/SHOW NOTES:WWT websiteWWT AI Proving GroundInfoblox websiteStartup Lantern PodcastTopic 1 - Jon and Druce welcome to the show. Give everyone a quick introduction…Topic 1a - You also have a podcast, tell everyone about that…Topic 2 - AI has thrown the world of cybersecurity a curveball..   Druce, how are you seeing AI impact the typical conversations you are involved in?Topic 3 - How is AI affecting start-up companies, thinking beyond all the AI-specific startups, how is AI going to impact the entrepreneur who's trying to launch a non-AI company?  What should they know and think about AI when starting a new company?Topic 4 - You both talk to a lot of customers about AI, especially to Enterprise customers. Let's separate the hype from the practical. Where are organizations typically in their AI journey in early 2025? Have we moved beyond the chatbot yetTopic 5 - I see several organizations considering AI but struggling with ROI. What are you seeing, and how do you help organizations overcome this hurdle? How long is ROI measured with AI projects? It's not 3-5 years anymore.Topic 6 - Is the industry moving too fast? Jon and I have had conversations in the past where organizations just can't absorb the changes in hardware and models (just a few examples). How can an organization commit to a path that we know will change in 12 monthsTopic 7 - Tell everyone where they can find your podcast. Also, If anyone is interested, what's the best way to get started on their AI journey?FEEDBACK?Email: show at the cloudcast dot netBluesky: @cloudcastpod.bsky.socialTwitter/X: @cloudcastpodInstagram: @cloudcastpodTikTok: @cloudcastpod

One of the more pivotal roles in any practice is the practice manager, whose role looks very different everywhere you go. Are you setting up that role for success, both for you and the practice manager? My guest today consults with medical practices. She finds herself working on this question a lot and shares her ideas with us. Daniela Woerner is the Founder and CEO of Addo Aesthetics and the host of the Top 14 podcast, Spa Marketing Made Easy. She is an aesthetician who has worked as a spa director as well as consulted with the top skincare brands in the world, and is an expert in marketing strategy and retail sales in the spa industry.In this episode Carl White and Daniela Woerner discuss:Describing a good fit profile for the practice manager roleHiring insights to find better fits fasterWhat good expectations look like for the practice manager roleWant to be a guest on PracticeCare®?Have an experience with a business issue you think others will benefit from? Come on PracticeCare® and tell the world! Here's the link where you can get the process started.Connect with Daniela Woernerhttps://www.linkedin.com/in/danielawoerner/https://www.facebook.com/addoaestheticshttps://www.instagram.com/addoaesthetics/Get Addo Aesthetics' Practice Manager Job Postinghttps://offers.addoaesthetics.com/spa-manager-job-postingConnect with Carl WhiteWebsite: http://www.marketvisorygroup.comEmail:  whitec@marketvisorygroup.comFacebook:  https://www.facebook.com/marketvisorygroupYouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmigLinkedIn: http://www.linkedin.com/in/healthcaremktg

Healthcare and customer experience have more in common than you might think. Brian Carlson, VP of Patient Experience at Vanderbilt University Medical Center, joins Jeannie Walters for a CX Pulse Check to explore these fascinating parallels that are reshaping how we think about caring for patients.In this episode, they discuss:A patient satisfaction scoring storyline that provoked strong reactions on HBO's new medical drama "The Pit"Lush's bold decision to abandon social media platforms, discovering surprising connections to how healthcare has traditionally built communitiesModern healthcare designs that must consider patients, families, staff, and operational functionality simultaneouslyDespite the challenges facing healthcare, Brian's powerful reminder resonates throughout our conversation: "We do far more right than we do wrong." Healthcare professionals perform life-saving, transformative work every day, often in difficult circumstances. The evolution of patient experience isn't about criticizing what's wrong but enhancing the incredible care already happening.Ready to bridge customer and patient experience in your organization? Connect with Brian on LinkedIn to follow his insights, and explore our resources at experienceinvestigators.com to support your experience journey.About Brian Carlson:Brian Carlson has over 20 years of experience in large academic health systems and private group practices. He is currently the Vice President of Patient Experience at Vanderbilt University Medical Center (VUMC) (http://www.vanderbilthealth.org), where he has significantly improved patient experience and operational efficiency since 2007.Brian has a proven track record of driving financial and operational success. At VUMC, he enhanced the patient experience percentile rank and developed programs to boost workforce culture and patient engagement. Previously, he served as CEO/COO of Olean Medical Group and Practice Manager for Obstetrics & Gynecology at Northwestern Medical Faculty Foundation.He holds dual master's degrees in Health Services Administration and Business Administration from Xavier University and a Bachelor of Arts in Psychology from Wittenberg University.Follow Brian on...LinkedIn: https://www.linkedin.com/in/brianrcarlson-nashvilleArticles Mentioned:Press Ganey CMO on 'The Pitt': Doctor Report Cards Are Really About Systems (Newsweek) -- https://www.newsweek.com/press-ganey-cmo-pitt-doctor-report-cards-are-really-about-systems-2029009What Lush learned from three years of being mostly offline (Marketing Brew) -- https://www.marketingbrew.com/stories/2025/02/24/lush-anti-social-media-strategyAI-driven research uncovers how physician media choice shapes online patient experience (Nevada Today) -- https://www.unr.edu/nevada-today/news/2025/ai-physician-communicationResources Mentioned:Take the CXI Compass™ assessment -- http://cxicompass.comExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Welcome to the latest episode of VHMA in which we are happy to have Alex Flinkstrom,  Practice Manager at Lunenburg Veterinary Hospital in Lunenburg, Massachusetts. Alex has managed to combine his background in sound recording with his deep-rooted passion for veterinary care, successfully leading the practice while retaining 100% of his staff, and outside of work, he enjoys saxophone repair, audio, and street hockey. He joins today to discuss managing employees who have disabilities. Alex discusses how managing a veterinary team is never one-size-fits-all and how, when it comes to supporting employees with disabilities, inclusivity and flexibility can make all the difference. He shares his approach to building a workplace where everyone can thrive, and from his early days working in his parents' practice to leading a successful partnership with Associated Veterinary Partners, Alex shares how he's built a strong, dedicated team - retaining 100% of his staff through major transitions! We also explore the unique strengths that employees with disabilities bring to the table and the accommodations that can help them succeed, including a remote-work solution that has kept a valued team member engaged for over a decade. Alex, in addition, shares the challenges of balancing fairness with flexibility, the power of hiring for attitude over experience, and the importance of creating a workspace environment where every team member feels empowered. Whether you are a veterinary professional or a leader in any industry, Alex offers some valuable insights into employee retention, training, and building a supportive, high-performing team, so listen in for a discussion that might just challenge the way you think about workplace inclusivity!   Show Notes: [2:18] - Alex reveals that he values building strong teams, recognizing diverse skills, and supporting all employees. [4:35] - Supporting and being flexible with employees leads to retention and workplace morale. [5:23] - Alex takes pride in high staff retention, regarding career growth as a good reason for turnover. [7:42] - Hear about how Alex created a remote position for an employee with a disability, allowing her to remain a valued team member. [10:18] - It's important to balance accommodations with fairness, ensuring that all employees benefit from workplace adjustments. [11:10] - Alex believes in treating employees as he'd want to be treated while balancing fairness and flexibility. [12:56] - Discipline, accountability, and strong communication are necessary for a successful workplace. [14:03] - Facilitating a positive work culture involves diverse teaching methods. [16:50] - Employees who understand the reasoning behind tasks can adapt and solve problems in new situations. [17:36] - Jill values training led by peers, finding that employees engage more when learning from direct coworkers. [19:54] - Watching experienced employees teach newer staff is exciting as it reinforces teamwork. [21:07] - We learn that Alex hires based on attitude and passion. [24:12] - Alex prioritizes developing employees' strengths while encouraging growth in areas where they struggle. [25:02] - Jill finds fulfillment in seeing employees learn, grow, and succeed within and beyond the practice.   Thank you for listening. Remember you are not in this alone. Visit our website for more resources.   Links and Resources: VHMA Web Page VHMA Coronavirus Resources VHMA Facebook VHMA Twitter VHMA on Linkedin Lunenburg Veterinary Hospital Web Page Alex Flinkstrom on LinkedIn

In this episode, Andrea and David chat with Jennifer McFatter, CVPM, CVBL, SHRM-CP, aPHR, CCFP, FFCP. Jenn is a multi-site certified veterinary practice manager at National Veterinary Associates. Passionate about veterinary medicine and the talented people in the field, Jenn talks about her passion for taking care of the people who take care of the pets and creating and maintaining a positive culture to nurture high-performing veterinary teams.    So, grab your coffee or pour a glass of wine, and join us for an engaging conversation. Stay happy and sane!

Episode Topic This episode features Harish Natarajan, Practice Manager of Financial Inclusion and Infrastructure at the World Bank, exploring the transformative potential of digital financial services in addressing financial exclusion. Harish highlights the critical role of fast payment systems in modernizing financial infrastructure, fostering interoperability, and reducing barriers to financial access. The discussion also delves into how developing nations are leveraging fintech innovation and regulatory modernization to create inclusive financial systems that empower underserved populations. Lessons You'll Learn Digital payments hold the power to improve accessibility and reduce costs for unserved and underserved communities, breaking down significant barriers to financial inclusion. Harish sheds light on how fast payment systems provide the backbone for modern financial infrastructure, enabling innovations that promote efficiency and competition. He also explores the role of fintech in bridging gender inclusion gaps, tailoring financial services to diverse needs, and harnessing emerging technologies like AI and blockchain to balance innovation with risk management. About Our Guest Harish Natarajan is a distinguished leader in the global financial inclusion space and currently serves as the Practice Manager at the World Bank. With years of experience in developing cross-border payment frameworks, Harish has been instrumental in promoting equitable access to finance in emerging markets. His work focuses on advancing digital financial services, fostering gender inclusion, and implementing sustainable financial infrastructure that aligns with global economic development goals. Topics Covered Harish discusses the evolution and importance of fast payment systems, emphasizing their role in enabling interoperability and enhancing competition within financial markets. He also examines the challenges of financial exclusion and the strategies needed to address them through targeted fintech innovations. The conversation extends to the modernization of regulatory frameworks, the use of digital tools to close gender gaps in finance, and the transformative impact of AI and blockchain on the future of the financial sector.  

OpenText World '24 = entering a new era of human potential. The Futurum Group's Mitch Ashley, VP and Practice Manager, DevOps and Application Development, shares his analysis and recaps some key takeaways from OpenText World 2024 in Las Vegas.

In this week's episode of "The Veterinary Viewfinder," Dr. Ernie Ward and Beckie Mosser, RVT, MPA, shine a spotlight on the crucial yet often unsung role of veterinary practice managers.  November 10-16, 2024, is Veterinary Practice Manager Recognition Week, a time dedicated to acknowledging the dedication and tireless efforts these professionals bring to veterinary clinics.  Dr. Ward and Beckie dive into practice managers' daily responsibilities and challenges, from streamlining clinic operations to fostering a positive workplace culture that helps teams thrive despite challenges. They share insights on how these managers create stability and continuity, ensuring clinics run smoothly and clients receive the best care. The episode also highlights ways veterinarians and teams can show their appreciation and make practice managers feel valued, from a simple thank-you to organizing small celebrations in their honor. Tune in to discover why a strong practice manager can genuinely be the backbone of a veterinary clinic! If you enjoy our podcast, please leave us a 5-star review on Apple Podcasts or your preferred platform. Your support helps us connect with more veterinary colleagues. We'd love to hear your thoughts on this topic! To learn more, visit the Veterinary Hospital Managers Association (VHMA) website: https://bit.ly/48JVTAd Please share your thoughts with us on Facebook or Instagram at @VeterinaryViewfinder or VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #VHMA #practicemanagers

Conflicts are inevitable in a busy work environment, and misunderstandings or drama can quickly drain energy and impact everyone's day. However when managers are equipped with strong conflict-resolution skills, they can steer these challenges toward positive solutions, enhancing team cohesion and overall morale. Joining the podcast today is Rebecca May, a Practice Manager from Greensboro, North Carolina. Rebecca started her career at the front desk, trained as a veterinary assistant, and later returned to college to prepare for her management role. She's passionate about change management and helping team members realize their potential. In her experience, conflicts often arise from mismatched role expectations and around patient care. She's learned that skills like resiliency, adaptability, and emotional regulation are critical in creating a supportive team environment. Throughout this episode, Rebecca shares her approach to building a culture of open communication, where team members can work through conflicts in healthy ways. From diffusing tension with humor to focusing on proactive training, she provides actionable strategies that can make a difference in any practice. Rebecca believes that conflict resolution, like any other skill, can be learned and developed over time, turning everyday challenges into growth opportunities for the team.   Show Notes: [2:26] - Team conflicts happen the most when there is a mismatch in what members believe expectations to be , including with patient care. [4:08] - Conflict happens everyday. Rebecca shares how conflict resolution became a strength of hers as a manager. [5:31] - Team members come and go a lot more these days than they used to. This means that employees are constantly getting used to new people and their skills. [8:59] - Resiliency and Adaptability training are extremely helpful and important. [9:59] - Emotional regulation is not innate in all employees. Rebecca shares some strategies. [13:46] - It's important not to project the emotions we are feeling onto others. [15:07] - Interestingly, some well-placed humor can make a huge difference. [16:05] - The person is probably not the problem, but it is human nature to focus on the person. [19:40] - Proactive conflict resolution training is a game-changer. [20:19] - Conflict resolution is a skill that can be learned and practiced, just like any other job skill. [23:06] - We don't always know what's going on in someone's life to cause them to act in a certain way. [24:50] - As a default, most people are conflict avoidant. [26:17] - Rebecca describes meetings on conflict resolution and how team members can come together and agree upon effective solutions.     Thank you for listening. Remember you are not in this alone. Visit our website for more resources.   Links and Resources: VHMA Web Page VHMA Coronavirus Resources VHMA Facebook VHMA Twitter VHMA on Linkedin  

A Practice Manager is struggling with younger team members' reactions to client disagreements. The leader is frustrated with the team's hypersensitivity to client interactions, particularly around money and customer service, which is resulting in feedback that the practice feels cold and transactional. In this episode of the Uncharted Veterinary Podcast, Practice Management Super Nerd, Stephanie Goss and Dr. Andy Roark explore how to shift the team's culture towards empathy and understanding, while also addressing issues of emotional intelligence, client interactions, and accountability. They emphasize the importance of avoiding generational stereotypes and focus on actionable strategies to create a supportive, client-centered environment. Let's get into this episode!