The QI Guy in Conversation with...

In this episode, I am in conversation with Tom Rollinson. Tom is an experienced Project Manager with a demonstrated history of working in the hospital & healthcare industry. Tom talks about Lean methodology and some of the key tools he uses in a healthcare setting, amongst other things. Follow on X: @TheQI_Guy

In this episode I suggest we treat improvement ideas like a contagion and do the opposite of we know works to stop the spread of a virus…stay with me.

Welcome to another episode. I can't about my experience using AI working non clinically in healthcare and specifically as an improver. Are you using AI? Follow on X: @TheQI_Guy

New year, new podcast format. We head into 2024 with a new format offering a weekly micro dosing of QI knowledge, experience and musings. In this first episode we explore why and how you can use social media positively within your professional life. Read more on this subject: https://us15.campaign-archive.com/?u=b7a3429cdeb2d9125de40e149&id=75069231ab&e=d4a0748c52/?u=b7a3429cdeb2d9125de40e149&id=75069231ab&awesome=no&e=d4a0748c52#Tips%20and%20strategies%20from%20the%20experts%20-%20Evolve%20your%20social%20media%20impact%20in%20evidence-based%20healthcare%20-%20Jonathan%20O%E2%80%99Reilly. Follow on X @TheQI_Guy

I am in conversation with Euan Winton. Euan is an Assistant Professor of Design at the School of Textiles and Design, Heriot-Watt University.For nearly the past 30 years Euan has been an academic and Creative Director, a design thinker with a passion for design's ability to set agendas and to make change happen. An example of this is Euan's Ph.D. work “Empowering People Living with Dementia Through Designing” which is highly symbolic of my Co-design practices. During the chat, we spoke about Ideo as a great place to start your design journey. Visit the website here, https://www.ideo.com/eu Follow us on X @TheQI_Guy Subscribe wherever you get your podcasts.

Welcome to the QI Guy in Conversation with. In this episode, I am chatting to Liv Evans. Liv is a Quality Improvement facilitator and is fairly new to the role, December 2022. We chat about how Liv came across QI, her journey into her current role, and what her current priorities are. Liv also shouts out for your help! You can connect with Liv on Twitter @livvyfevans and find your tribe using the #QITwitter hashtag. *Giveaway* Be sure to find the pinned tweet on @QI_Guy like and retweet it to be in with a chance to win a fab prize.

The episode you didn't know you wanted. I ramble about my journey through the NHS and into the world of QI.

In this episode, I am in conversation with Brad Mellor. Brad is head of quality improvement for Mid Yorks Hospital Trust and has been since 2021. Brad is a Chartered Manufacturing System Engineer, a qualified teacher and has an MSc in Lean Enterprise. He first became involved in quality improvement when working in engineering and manufacturing with automotive manufacturers back in the 1990's and was involved in the Rover 75 car production line. He completed formal lean training back in 2001 whilst at Hepworth Building Products where in his role as Project Manager led QI projects across 4 UK sites and in 2003 implemented the TotalProductive Maintenance program for Haribo. In 2004, Brad left manufacturing and trained as a secondary school teacher where he also became involved in launching new government initiatives focused on improving the quality of vocational provision. Bradley became a Director of engineering and assistant head at a technical college and guest lectured on an MSc at Leeds Beckitt University on the application of lean. At the end of 2018, Brad left his role and was accepted on a 2-year part-time executive study tour where he traveled to Shingo award-winning sites across Europe as part of his MSc in Lean Enterprise where he specialised in improvement science in healthcare. Bradley started at Mid Yorkshire NHS Trust in February 2021 as Head of the KaizenPromotion Office and since then has worked with Virginia Mason Institute to implement a lean daily management system. Follow The QI Guy on Twitter @TheQI_Guy and make sure you like and subscribe to the podcast wherever you get yours.

On this episode we revisit my conversation with Paul Bowie from 2021.

Welcome to the QI Guy in Conversation with...podcast. In this episode, I'm in conversation with Pete Vesey. Pete came late to Occupational Therapy and qualified in 2006. Following a couple of years on Band 5 rotations, Pete worked in vocational rehabilitation for 5 years and a further 5 years in community pain management. He has worked for Dorset Healthcare University NHS Foundation Trust since 2011. For much of his OT career, he has worked in new and developing services or forward-thinking teams which encouraged my appetite for developing and improving services, processes, and care. Having reached a decision point in his career between developing in clinical specialism or service improvement Pete was successful in joining the new Quality Improvement Team at Dorset Healthcare in 2018.  Since August 2022 he has been working informally as QI Lead as part of the new Transformation Team.  Since June 2022, Pete has been working 1 day a week on a fixed-term contract for the Royal College of Occupational Therapists on a project focussing on enabling members to understand and embed sustainability in their actions and work with service users.  Links: OT and Environmental Sustainability - ⁠Howto get involved - RCOT⁠               ⁠Sustainable Occupational Therapy | Centre for Sustainable Healthcare⁠

We revisit a season 1 bonus episode with Dan and Rachel from 15s30m. In this episode, I am in conversation with Dan and Rachel from 15s30m. 15 seconds 30 minutes (or 15s30m for short) aims to help anyone identify how they could spend a few extra seconds on a task now which will save someone else 30 minutes or more later on. In doing so you will reduce frustration and increase joy. We talk all 15s30m, how it began, how it helps staff reduce frustration and increase joy. Is 15s30m an ideal gateway to QI, we find out. To learn more visit: http://15s30m.co.uk/ Dan and Rachel also have fantastic TED x talk: https://www.ted.com/talks/rachel_pilling_dan_wadsworth_creating_joy_in_work_is_the_only_way_to_save_the_nhs Socials: @15s30m, @danwod and @miss_pilling Follow us: @TheQI_Guy, @JonathanO_QI

Worlds collide on this episode of the podcast as The QI Guy gets to merge his two passions - QI and Heavy Metal! I am in conversation with Daniel Winter- Bates currently head of organisational development at NHS Hampshire, Southampton, and Isle of Wight ICB/ICS. Daniel is the previous freedom-to-speak-up lead and ex-Service improvement manager within The NHS. Knowledgeable in QI, facilitation, and culture change delivery. Bury Tomorrow are a British metalcore band formed in 2006 in Southampton, Hampshire, England. The new album, The Seventh Sun, is out on 31st March – if you are listening to this on publication day that's tomorrow. You can follow Daniel on social media - LinkedIn, Twitter, and IG And be sure to follow The QI Guy and subscribe to the podcast, wherever you get yours.

On this episode of the podcast I'm in conversation with Laura Neil. Laura is Lead for Allied Health Professions and Interim Head of Clinical Governance and Quality Improvement in NHS 24. Laura is an occupational therapist. Although always interested in service development she first became involved more formally in quality improvement whilst working at UCLPartners, an Academic Health Science Network in London, initially as Frailty Fellow and then as programme manager, completing the Sheffield Microsystem Coaching Academy programme during this time. She then worked at North East London NHS Foundation trust as Director of Quality Improvement and Director of AHPs and Psychological Therapies. This role included establishing a new Quality Improvement Programme in the Trust; over the five years she was in post this grew to having delivered QI awareness sessions to over 5000 staff, training over 300 QI facilitators and 30 QI mentors. Whilst in this role she also completed the IHI Improvement Advisor programme, was Clinical Lead in the Incident Management Team from March 2020-Jan 2021 and AHP Director in the second iteration of the London Nightingale from Dec 2020-March 2021. Laura moved back to Scotland in August 2021. Follow Laura on Twitter: @lauraneilAHP. To find out more about NHS 24 visit: nhs24.Scot or Twitter: @NHS24.

In this episode, I am in conversation with Belinda Dewar. Belinda is currently Visiting Professor at Robert Gordon University in Aberdeen, Director of Wee Culture which aims to support people to explore and enhance culture through appreciative inquiry and Co-Director of My Home Life International which is a social movement which uses Appreciative Inquiry, Relationship Centred Practice and Caring Conversations to enhance the lives of those who live work and visit care settings. She was recently awarded an OBE for her contribution to nursing. She uses and develops approaches that build on what currently works and understand why; uncover practices and experiences that are known but rarely said; involve everyone; can be used in everyday work; are provocative and make real differences to people.  A strand that threads through all of her work is the belief that in every system something works well and there is transformative potential in noticing these happenings, amplifying these and support people to enable them to happen more of the time. Learn more here: Resources for Practice – My home life Scotland (uws.ac.uk) Follow Belinda on LinkedIn: Belinda Dewar Subscribe to the podcast wherever you get your podcasts #applepodcasts #spotifypodcasts #anchorpodcasts Follow The QI Guy on Twitter: @TheQI_Guy

In this episode, I am in conversation with Claire Cox and Helen Hughes. Claire is an experienced nurse of over 25 years. She has worked in numerous specialties in the NHS and in different places around the world, from being a repatriation nurse to volunteering in refugee camps and striking up collaborations with nurses in America. More recently, Claire has worked as a Critical Care Outreach Sister since 2011, where her desire for patient safety was ignited. After winning the Kent Surrey and Sussex Patient Safety Prize in 2016 for her work in cardiac arrest and medical emergency teams, Claire went on to complete the Darzi fellowship in April 2019. It was around this time that Claire began working with Patient Safety Learning. In September 2020, Claire began an exciting new role as Quality Improvement and Patient Safety Manager for Guys and St Thomas' NHS Foundation Trust, then onto Kings College NHS Foundation NHS Trust as a Patient Safety Lead. Helen is Chief Executive of Patient Safety Learning, a charity and independent voice for patient safety. Her passion for improved patient safety is informed by personal family insight into the impact of unsafe care and the ineffectiveness of organisational responses to learn from error. Helen is an experienced leader in organisational effectiveness and transformational change. She has held leadership roles in healthcare in the UK and the WHO, the National Patient Safety Agency, Equality and Human Rights Commission, Parliamentary Health Services Ombudsman and the Charity Commission. Follow Claire and Helen on Twitter: @safetynurse999 and @helenh49 Learn more about the patient safety learning hub: www.pslhub.org and patient safety learning: www.patientsafetylearning.org Subscribe to the podcast wherever you get your podcasts #applepodcasts #spotifypodcasts #anchorpodcasts Follow The QI Guy on Twitter: @TheQI_Guy

I am in conversation with Dr Tammy Watchorn. Following a career in scientific research, Tammy moved to working in the public sector and volunteering for the third sector on change, innovation, and transformation. Along the way Tammy has researched, tested, developed and implemented different processes, tools and methods for individual and team learning, leadership, creativity, innovation, collaboration, agile and user centred design. Tammy and I discuss some of these approaches including Lego Serious Play and neuroscience for change. Find out more by visiting: https://tammywatchorn.com/ Follow Tammy on Twitter: @TamWatchorn Subscribe to the podcast wherever you get your podcasts #applepodcasts #spotifypodcasts #anchorpodcasts Follow The QI Guy on Twitter: @TheQIGuy

This episode sees me in conversation with Lou Waters. Lou is an experienced improver using the power of social media to connect and build networks across the globe. Lou and I discuss #QITwitter and the successful #QIHour tweet chat series. You can follow Lou on Twitter: @LouWaters_QI Make sure you subscribe to this podcast wherever you get your podcasts #applepodcasts #spotifypodcasts #anchorpodcasts #googlepodcast Follow the QI Guy on Twitter: @TheQI_Guy

This week I'm in conversation with.. Alex Barker. Alex leads the Be More Pirate community. Alex joined Sam Conniff in 2019 to give life to Be More Pirate as something beyond a book. Before piracy, she was Communications Manager at the RSA (Royal Society of Arts), and has spent a decade or so in the non-profit sector building networks and supporting social entrepreneurs. Alex leads the network and would like nothing more than to see a less conventional approach to social change take root. Follow Alex on Twitter: @alexandrabarke1 and visit her website. Be More Pirate Website: https://www.bemorepirate.com/ Buy the books: Be More Pirate and How To Be More Pirate and Listen to the podcast. Be sure to follow The QI Guy on Twitter: @TheQI_Guy

On this episode I'm in conversation with Becky Thomas. Becky is a Senior Nurse for QI and host of the Leadership Log podcast. A Florence Nightingale Scholar exploring all things leadership. You can follow Becky on Twitter @Becky_QICTM Download the Leadership Log Podcast and follow @leadership_log Becky mentioned 'The Zone of Genius' click to taken to the book Follow @TheQI_Guy

In this episode, I'm in conversation with the fantastic Sonia Sparkles. Sonia is a senior manager in Healthcare and an advanced practitioner in quality improvement. Sonia leads the way in illustrating Sketchnotes. Sketchnotes, as you will find out, are all about simplifying and communicating complex subjects using a mix of simple drawings and notes. Sonia and I talk about getting started in sketchnotes, what it takes to have a go and chat about some of her favourite sketchnotes. You can follow Sonia on Twitter @sonia_sparkles or visit the website https://soniasparkles.com/ Follow @TheQI_Guy on Twitter for updates on future episodes.

Welcome to Season 2 of the podcast. This week I'm in conversation with Tom Geraghty. Tom is the founder of psychsafety.co.uk and Transformation Lead at Red Hat Open Innovation Labs. His first job title was “Experimentalist”, which set the tone for the rest of his career. He then made the move into technology, and many subsequent years of leadership roles has made Tom passionate about DevOps, psychological safety and generative leadership. Tom now focusses on digital and organisational transformation. Outside of work, Tom spends as much time as possible outdoors, and is studying for a Masters Degree in Global Health and Humanitarianism. You can learn more about Tom and his work by visiting psychsafety.co.uk or his personal website tomgeraghty.co.uk. You can also follow Tom on twitter at @tom_geraghty  Follow @TheQI_Guy on twitter.

In this episode, I am in conversation with Stuart Clough. Stuart is the Associate Director of Continuous Improvement at Lancashire Teaching Hospitals NHS Foundation Trust. Stuart is also the local Flow Coaching Academy lead and he completes a trilogy of conversations about the FCA that started in episode 6. Promo film: https://vimeo.com/454332504/40c732f23a Link to HSJ Nomination: https://value.hsj.co.uk/cancer-care-initiative-year-0 Lancashire and South Cumbria FCA Webpage: https://flowcoaching.academy/members/franchise/lancashire Follow Stuart on Twitter: @StuCloughNHS Follow us: @The QI_Guy Subscribe wherever you get your podcasts.

In this episode, I am in conversation with Dan and Rachel from 15s30m. 15 seconds 30 minutes (or 15s30m for short) aims to help anyone identify how they could spend a few extra seconds on a task now which will save someone else 30 minutes or more later on. In doing so you will reduce frustration and increase joy. We talk all 15s30m, how it began, how it helps staff reduce frustration and increase joy. Is 15s30m an ideal gateway to QI, we find out. To learn more visit: http://15s30m.co.uk/ Dan and Rachel also have fantastic TED x talk: https://www.ted.com/talks/rachel_pilling_dan_wadsworth_creating_joy_in_work_is_the_only_way_to_save_the_nhs Socials: @15s30m, @danwod and @miss_pilling Follow us: @TheQI_Guy, @JonathanO_QI

Welcome to the QI Guy in Conversation with...In this episode, I'm in conversation with Prof. Jason Leitch, National Clinical Director for NHS Scotland. Jason graduated in dentistry from the University of Glasgow in 1991. He became a Fellow of the Faculty of Dental Surgery at the Royal College of Surgeons (England) in 1996. He has a doctorate from the University of Glasgow, a Masters in Public Health from Harvard University and is a fellow of The Royal College of Physicians and Surgeons of Glasgow and the Royal College of Surgeons of Edinburgh (2004). He was a 2005-06 Quality Improvement Fellow at the Institute for Healthcare Improvement (IHI), in Boston, sponsored by the Health Foundation, he is now a Senior Fellow at the IHI. Jason was also part of the senior team who conceived, designed and led the Scottish Patient Safety Programme and now he is talking to me! Follow Jason on Twitter: @JasonLeitch Watch Jason's HIS QI Connect session as he reflects on the COVID-19 pandemic and his learning about leading in a crisis situation: https://www.youtube.com/watch?v=m6Ac6-phF8I&t=1445s Follow on Twitter: @The QI_Guy Subscribe wherever you get your podcasts!

Welcome to the QI Guy in Conversation with...In this episode, I'm exploring Heixitime. Hexitime is a timebank. Timebanks are a virtual currency that observe the simple premise of reciprocity (e.g. give an hour and get one back). I'm in conversation with Mushtag Kahin, a Hexitime member, to learn how Hexitime is helping Mushtag and how Mushtag is helping other users. Follow Mushtag on Twitter: @MSKahan1 Follow Hexitime on Twitter: @Hexitime Learn more about Hexitime: https://hexitime.com/ Hexitime on Be More Pirate Podcast: https://podcasts.apple.com/gb/podcast/healthcare-piracy/id1564047669?i=1000522644298 Follow on Twitter: @TheQI_Guy Subscribe wherever you get your podcasts!

Welcome to the QI Guy in Conversation with...In this episode, I'm in conversations with Athinyaa Thiraviaraj, Consultant Physician in Diabetes & Endocrinology at Western Health and Social Care Trust. We talk about the Flow Coaching Academy and how it has developed leadership skills and empowered Athinyaa to coach her colleagues, how the programme has differed - Athinyaa is also and Scottish Quality and Safety Fellow, how the co-coaching model has helped move forward the work and the Big Room.  Improvement Team of the Year at the BMJ awards https://youtu.be/eNscjh0OuBU Follow Athinyaa on Twitter @Athinyaa Follow the QI Guy on Twitter @TheQI_Guy and @Jonathano_QI

Welcome to the QI Guy in Conversation with...podcast. In this episode, I'm in conversation with Heather Shearer & Nikki Davey. Heather and Nikki talk about their Quality Improvement journey and the exploration of how human factors play into QI. We have great links to some of the material referenced in our conversation and a few other things Heather and Nikki thought you might like. The four sciences (vimeo)  https://vimeo.com/560429433/875e955310 How does human factors play into quality improvement? (Nikki Davey, 1 minute 40 sec) https://chfg.org/how-does-human-factors-play-into-quality-improvement/ Enhancing the science of improvement for patient safety workshop summary https://chfg.org/enhancing-the-science-of-improvement-for-patient-safety-workshop/ Quality Improvement Clinic Poster Gallery (Human factors filter) https://www.qualityimprovementclinic.com/category/all-posts/human-factors/ QIClearn www.qiclearn.com Human factors in healthcare: Common terms (download booklet) https://chfg.org/what-are-clinical-human-factors/ There is a whole series of video shorts on the CHFG website that might be of interest to your audience in the … https://chfg.org/human-factors-perspectives-video-series/ Socials: @hlshearer and @NikkiDQIC Follow @TheQI_Guy and make you sure you subscribe wherever you find your podcast.

Welcome to the QI Guy in Conversation with...podcast. In this episode I'm in conversation with Tom Downes, Clinical Lead of the FCA Programme and Consultant Physician and Geriatrician and Steve Harrison, Strategic Lead of the FCA Programme. We talk through how the FCA was created, the need for the FCA, how this differs from other QI training programmes and how this approach has helped transform care pathways across the system and organisational level. To learn more about the Flow Coaching Academy visit: https://flowcoaching.academy/ Follow Tom on Twitter: @sheffielddoc and FCA: @FCA_coaching Follow the QI Guy on Twitter: @TheQI_Guy and subscribe to this podcast wherever you get yours.

Welcome to the QI Guy in conversation with...podcast. In this episode, I have a conversation with Sam Riley, Deputy Director Intensive Support in NHS England and improvement. Sam and I chat about Making Data Count and the #Plotthedots movement (1:01). Make sure you stay right to the end of the episode for a funny stinger (37:71). You can follow Sam on Twitter @samriley Find out more about Making Data Count: https://www.england.nhs.uk/a-focus-on-staff-health-and-wellbeing/publications-and-resources/making-data-count/ BMJ Leader paper: https://bmjleader.bmj.com/content/early/2021/07/08/leader-2020-000357

Welcome to the QI Guy in conversation...podcast. In this episode, I'm conversing with Paul Bowie from NHS Education for Scotland. Paul is a Chartered Ergonomist and Human Factors specialist, safety scientist, and medical educator with NHS Education for Scotland based in Glasgow, where he is Programme Director (Safety & Improvement) and Director of the Safety, Skills and Improvement Research Collaborative (SKIRC). He has worked in the National Health Service in Scotland for over 25 years in a range of quality and safety advisory roles. To learn more about Paul and his work at NES visit: https://www.nes.scot.nhs.uk/our-work/human-factors-and-ergonomics/ 'Still not safe - Patient Safety and the Middle-Managing of American Medicine' by Robert Wears and Kathleen Sutcliffe: https://www.amazon.co.uk/Still-Not-Safe-Middle-Managing-American/dp/0190271264 Follow me on Twitter at @TheQI_Guy or @JonathanO_QI 

Welcome to the QI Guy in conversation with...podcast. In this episode, I have a conversation with Jennifer Rodgers. Jennifer Rodgers is Deputy Nurse Director for corporate and community services at NHS Greater Glasgow and Clyde. Combining experience with academic learning, she completed her MSc in 2009 winning the prestigious Barber Prize. In 2012 Jennifer became the first paediatric nurse to complete the Scottish Patient Safety Fellowship, and in 2013 won the Scottish Nurse of the Year Award at the Scottish Health Awards. In 2019 Jennifer was named Scottish Woman of the Year for services to medicine. From 2015 Jennifer held the position of Chief Nurse in Glasgow Children's Hospital before broadening her remit across the board in 2020. Always focussed on quality Jennifer is an advocate of person-centred and family integrated care and her original project asking children to draw or write ‘what matters to me' posters has been a key driving force and an integral part of the Scottish Person-Centred Care Collaborative and the international ‘what matters to you' movement. For all the information on What Matter to You visits: whatmattertoyou.scot or wmty.world 

Welcome to the QI Guy in conversation with...podcast. On this episode I have a conversation with Laura Allison, Associate Director of Quality Improvement at NHS Education Scotland. You can follow Laura on Twitter @lallison2002. You can learn more about the Q community and becoming a member at https://q.health.org.uk/. Find out more about Liberating Structure by downloading the app https://apps.apple.com/gb/app/liberating-structures/id1206361128. Be sure to follow us on Twitter @TheQI_Guy

Welcome to the QI Guy in conversation with...podcast. On this episode I have a conversation with Dr Lesley Anne Smith. Lesley Anne is a Health Foundation/Institute for Healthcare Improvement (IHI) Quality Improvement Fellow 2010-11, is a doctor and chartered accountant. She has held several senior roles in the NHS including Head of Quality, NHS Highland and Quality Improvement Programme Director, NHS Education for Scotland. In her most recent role as the NHS Lanarkshire Director of Quality Lesley Anne was responsible for leading the development and implementation of the Lanarkshire Quality Approach ensuring a connected infrastructure is in place that supports NHS Lanarkshire to deliver on its ambition of putting quality at the heart of the organisation. This included providing direct advice and support to the NHS Board and the Corporate Management Team on quality management, including specifically quality assurance, quality improvement and quality evidence, including knowledge services. She led on the development of the NHS Lanarkshire Quality Strategy 2018-23 and supporting Quality Plans to ensure delivery of the organisation's quality priorities. During her fellowship year at IHI Lesley Anne explored ways in which organisations can improve quality while at the same time saving money, with a focus on leadership for whole system improvement. She is currently a Trustee of the Scottish Centre for Children with Motor Impairment at Craighalbert. Learn more about the Essentials of Safe Care from the Scottish Patient Safety Programme by visiting: https://ihub.scot/improvement-programmes/scottish-patient-safety-programme-spsp/essentials-of-safe-care/ Creative approaches to problems solving tool kit: https://q.health.org.uk/resource/creative-approaches-to-problem-solving/ Check out the Twitter @TheQI_Guy