Podcasts about continuous improvement

This week’s guest is Alexandra Suchman. Ron and Alexandra discussed the concept of relational waste, playing games in continuous improvement, the role of personality differences, and more. An MP3 audio version of this episode is available for download here. In this episode you’ll learn:  Alexandra’s favorite quote (2:33) Her background (3:21) Her thoughts on playing games in continuous improvement (5:39) All about relational waste (8:02) How personality differences factor in (10:56) A time when a game didn’t work out (17:10) Alexandra’s go-to games for those just getting started (18:51) Her advice for incorporating games (20:46) Podcast Resources Right Click to Download this Podcast as an MP3 Alexandra on LinkedIn Barometer XP Get All the Latest News from Gemba Academy Our newsletter is a great way to receive updates on new courses, blog posts, and more. Sign up here. What Do You Think? Have you ever played games in a continuous improvement setting? What kinds of games?

What You'll Learn:In this episode, host Catherine McDonald and guest Kelly Mallery discuss the importance of understanding and managing resistance to change in the workplace. They emphasize that resistance is a natural human reaction rooted in fear and that fighting it can be counterproductive, leading to eroded trust and failed change initiatives.About the Guest:Kelly Mallery has built her career helping teams and leaders navigate change—not by pushing harder, but by making the process easier, smarter, and even enjoyable. As the Operational Excellence Leader for two Viant Medical sites in New Hampshire and Michigan, she drives continuous improvement in high-stakes manufacturing environments. With over a decade of experience across solar, industrial consumer products, and aerospace, Kelly believes true transformation starts with mindset, not just tools.Through her coaching and consulting work, Kelly helps women change leaders overcome resistance, build confidence, and create lasting impact with less struggle. A proud Kata geek, she joined Kata Girl Geeks in 2020 and founded Kata School Northeast in 2023 to expand scientific thinking and adaptability. She lives in the Upper Valley between Vermont and New Hampshire with her family, where she continues her mission to make change work for people—not against them.Links:Kelly Mallery Coaching & Consulting LLCKelly Mallery's LinkedIn

This episode shifts the safety conversation from continuous improvement to continuous capacity, introducing a practical dashboard of 10 operational indicators—five system capacities (exposure to unforgiving energy, robustness of safeguards, error tolerance/recoverability, detectability of variance, and recovery capacity) and five human capacities (sensitivity to variation, frontline insight, quality of learning, psychological safety, and supervisor load). Host Todd Conklin explains how these measurable and observable indicators link engineering controls with human and organizational factors, and why monitoring them regularly helps leaders improve resilience and manage high‑risk operations more effectively.

  To ask that every performance be better than the last is to place tremendous pressure on the performer. The aspect of performance is at the heart of most endeavors. Intuitively, we know that performance is not a constant, but in a competitive situation, the goal is for it to improve over a set period of time. It is not enough to ask for consistent effort. When we watch athletic performers, we see that champions have more than just consistent effort; they improve through sound decisions about innovative techniques, effective training, better equipment, and better mental preparation. In business, performance is the execution of a plan, which is the narrative of the decisions of the business. The cycle is well known: set goals, describe action, set mileposts, take action, evaluate, and revise. Assuming the creation of a quality plan, the quality of performance will depend on the execution of the plan. But initial quality is not enough. Business competitiveness requires consistently high levels of performance with an overall improvement of performance over time. This means that taking action, no matter how excellent the plan or the one-time performance, is not enough. It is not enough to repeat a high-quality performance through consistent effort. To achieve a consistent improvement in performance, the decision-making process of the business documented by the revision of the plan, including the revision of the actions to implement the plan, must be continuous. If a business creates a plan that is excellent and implements the plan with flawless execution, but performance does not consistently improve, the business will fail in a competitive environment. The part of the planning process that creates success in a competitive environment and that causes performance to consistently improve, is evaluation and revision. How often do we see businesses taking months to create strategic planning, then finally implementing the plan, only to take months to evaluate and then revise the plan; in essence, taking the same time and resources required to create a new plan. No matter how good the plan, constantly recreating plans and implementing them will not accomplish consistently improving performance. Consistently improving performance is accomplished through constant evaluation and revision of planning coterminous with experience. Experience and evaluation cause revision, and the revision to the plan should be written. How can evaluation result in coterminous revision of the plan? The plan starts with the decisions of the policy-making group about strategy. The action plans are implemented by the executive officers. As the action plans are being executed, those charged with executing the action plans will change the plans to accomplish the task. The experience will be evaluated frequently by those from the policy-making group. At the highest level, the policy-making level where strategic planning is adopted, the planning does not have to be revised as much as at the operational level where action plans are being executed. It is at the operational level that the planning is frequently changed, but the changes are not documented. These informal changes are often what accomplishes the action plan, but frequently others in the business, especially those in the policy-making group, do not know about these changes. Frequently that is because those who change the plan are not sure they have the authority to change the plan but the changes are done to accomplish the task. If the members of the policy-making group do not know about changes to the action plan, their evaluation and further planning will be flawed. Those taking action should be able and required to amend the action plans. In this way, changes are communicated up and down the hierarchy of management. Moreover, changes are occurring with experience, and revisions to the plan are written contemporaneously with the decision to change at the operational level. Those charged with the execution of action should be empowered and required to change the action planning. When this is in place, the plan becomes dynamic – an effective form of communication within the business. Planning is the communication of the decision-making process of the business. The constant questioning of goals, selection of actions, identification of mileposts, and determining revisions should be a series of seamless, constant activity. It is this activity that will enable consistent improvement of performance over time. In business, we must do more than ask employees for increased effort to accomplish improvement of performance. We must establish a process to make good decisions that are documented in dynamic planning that is constantly evaluated and revised at all levels. That is the essence of championship business performance – continuous improvement in performance over time.  

SNDL is much bigger than most people realize — with global distribution, massive extraction capacity, and a diversified retail and manufacturing engine that touches nearly every part of the cannabis supply chain.This week we sit down with Tyler Robson, President of SNDL, to break down:• How SNDL became a global manufacturing and retail powerhouse• Why extraction and derivatives are their true competitive edge• How they operate across countries with completely different rules and product formatsChapters00:00 Introduction to Sundial and Tyler Robson02:08 The Complexity of Extraction and Manufacturing04:38 Merging Sundial and Valens: Challenges and Strategies06:11 Sundial's Operations and Global Reach07:39 Firefighting and Problem Solving in Leadership09:52 Data-Driven Decision Making12:44 Navigating Different Regulatory Environments13:55 Core Competencies and Operational Efficiencies15:46 Staying Focused in a Distracted Industry16:18 Sundial's Market Position and Brand Partnerships17:10 Strategic Focus on Texas and Florida19:09 Resource Planning and Flexibility20:42 Continuous Improvement in Manufacturing22:34 Synergies Between Liquor and Cannabis24:48 Future of Cannabis and Liquor Co-Mingling26:30 Emerging International Markets28:23 Potential Partnerships and Collaborations30:08 The Size of the Global Cannabis Opportunity31:31 Strategic Partnerships in the US32:03 Conclusion and Key TakeawaysSummaryIn this episode, Tyler Robson, president of Sundial, shares insights into his journey in the cannabis industry, the complexities of extraction and manufacturing, and the challenges of merging companies. He discusses Sundial's global operations, the importance of data-driven decision making, and the need for focus in a distracted industry. Tyler also highlights the potential for growth in emerging markets and the synergies between the cannabis and liquor industries, while emphasizing the significance of strategic partnerships.Guest Links:https://sndl.com/homepage/default.aspxhttps://www.linkedin.com/in/tyler-robson-a77ba4155/https://www.linkedin.com/company/sndlinc/investors@sndl.comOur Links:Bryan Fields on TwitterKellan Finney on TwitterThe Dime on TwitterExtraction Teams: Want to cut costs and get more out of every run? Unlock hidden revenue by extracting more from the same input—with Newton Insights.At Eighth Revolution (8th Rev), we provide services from capital to cannabinoid and everything in between in the cannabinoid industry.The Dime is a top 5% most shared  global podcastThe Dime is a top 10 Cannabis Podcast The Dime has a New Website. Shhhh its not finished.

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In this episode of Iron Culture, Eric Helms is joined by world champions Heitor Sousa and Adão Martins to discuss their journeys in natural bodybuilding. They reflect on their experiences at the WNBF Worlds, the importance of community and support, and the lessons learned from both victories and setbacks. The conversation highlights their friendship, resilience, and the significance of never giving up in the pursuit of excellence in bodybuilding. They reflect on their successful competition year, the art of bodybuilding, strategies for competing annually, the importance of health and longevity, and the supportive community within the sport. The discussion emphasizes the balance between on-season and off-season training, the significance of mental health, and the shared passion for bodybuilding that unites athletes across the globe. If you're in the market for some lifting gear or apparel, be sure to check out EliteFTS.com (and use our code "MRR10" for a 10% discount) Chapters 0:00 Introduction to Iron Culture and Competitors 02:52 The Journey of Heitor and Adao in Bodybuilding 05:58 First Competitive Experiences and Challenges 08:53 The Importance of Community and Support in Bodybuilding 12:06 Reflections on Early Competitions and Learning Experiences 15:04 The Growth and Evolution of Heitor and Adao 17:56 The Role of Feedback and Improvement in Competitions 21:00 The Significance of Perseverance in Bodybuilding 23:46 Looking Ahead: Future Goals and Aspirations 33:45 Celebrating Wins Together 36:42 Experiences from Major Competitions 39:42 Learning and Growth in Bodybuilding 42:07 The Journey to World Championships 46:12 Reflecting on 2024's Achievements 49:32 Competing Frequently and Its Impact 51:59 The Art of Bodybuilding and Continuous Improvement 57:04 Balancing Competition and Health 1:06:10 Body Composition and Individual Differences 1:08:04 Training and Nutrition Strategies for Competitors 1:10:56 The Importance of Off-Season Planning 1:13:57 Mental Approach to Training and Competition 1:17:59 Community and Relationships in Bodybuilding 1:26:57 Future Plans and Final Thoughts

In Episode 165 of Cybersecurity Where You Are, Tony Sager sits down with Valecia Stocchetti, Senior Cybersecurity Engineer at the Center for Internet Security® (CIS®), and Charity Otwell, Director of Critical Security Controls at CIS. Together, they take an in-depth look at implementing the CIS Critical Security Controls® (CIS Controls®), including what you need to know to begin your own CIS Controls implementation efforts.Here are some highlights from our episode:00:53. Introductions to Valecia and Charity02:48. How the CIS Controls ecosystem answers the deeper question of how to implement06:42. The importance of clear strategy, business priorities, and a realistic timeline09:56. How the CIS Community Defense Model (CDM) clarifies cyber defense priorities13:01. The use of calculations around costing to make a security program achievable15:31. Bringing IT and the Board of Directors together through governance20:36. "Herding cats" as a metaphor for navigating different compliance frameworks23:17. Why one prescriptive ask per CIS Safeguard starts cybersecurity workflows25:30. "Why" vs. "how" communication, accountability, staffing, budget, and continuous improvement as keys to success for CIS Controls implementation42:03. CIS Controls Assessment Specification as an answer to implementation subjectivity47:21. Parting thoughts around team effort, change, and CIS Controls AccreditationResourcesCloud Companion Guide for CIS Controls v8.1CIS Community Defense Model 2.0The Cost of Cyber Defense CIS Controls IG1Episode 132: Day One, Step One, Dollar One for CybersecurityPolicy TemplatesEpisode 107: Continuous Improvement via Secure by DesignReasonable Cybersecurity GuideCIS Controls ResourcesCIS Controls Assessment SpecificationEpisode 156: How CIS Uses CIS Products and ServicesCIS Controls AccreditationControls AccreditationEpisode 102: The Sporty Rigor of CIS Controls AccreditationIf you have some feedback or an idea for an upcoming episode of Cybersecurity Where You Are, let us know by emailing podcast@cisecurity.org.

Enter for your chance to a win a copy of "Faceplant: FREE Yourself from Failure's Funk" - http://ChainOfLearning.com/60We all know that moment where something falls apart.A project slips. A conversation goes sideways. The promotion doesn't happen.We call it “failure,” but it's often not the mistake itself that stops us.It's the fear, the funk, and the uncertainty that follow. And those emotions can hold us back far more than the faceplant ever did.In this episode, I'm joined by Dr. Melisa Buie and Keeley Hurley—seasoned leaders in engineering, quality, and continuous improvement and the co-authors of Faceplant: FREE Yourself from Failure's Funk.Together, we explore what really happens beneath the surface when we stumble—and what it takes to get back up with clarity, confidence, and intention. Just like Daruma dolls represent the Japanese proverb “Fall down seven times, get up eight,” always righting themselves when knocked over, our path to success comes from acknowledging the stumbles, setbacks, and faceplants that are inherent along the way. What matters is that we don't get stuck—we get up and learn our way forward.YOU'LL LEARN:What's at risk when leaders fear failure, and how organizations unintentionally teach people to avoid mistakesThe FREE model (Focus, Reflect, Explore, Engage) as a practical way to get back up, learn forward, and regain clarity after a setbackEmotional hijacks to watch for—including the four instinctive patterns in the Conspirator Matrix: machine, magician, statue, and satelliteWhy embracing a growth mindset frees you to experiment, learn, and release perfection when things don't go as plannedContinuous improvement practices like reflection (post-mortems) and anticipation (pre-mortems) that strengthen learning before and after challenges occurIf a setback has ever left you uncertain about your next step in building a people-centered culture, this conversation offers a compassionate, practical path to learn your way forward when you fall down.ABOUT MY GUESTS:Dr. Melisa Buie is a laser physicist–turned–problem solver with a PhD in Nuclear Engineering/Plasma Physics and decades of leadership in manufacturing at Coherent, Lam Research, Applied Materials, and Advanced Energy. She's published 40+ papers, holds 6 patents, and is a Six Sigma Black Belt. Melisa is the co-author of Faceplant: FREE Yourself from Failure's Funk, where she turns hard-won lessons into practical wisdom for navigating setbacks.Keeley Hurley is a continuous improvement leader with 20+ years in engineering, manufacturing, and quality, and a Certified Manager of Quality/Organizational Excellence. Known for her humility and humor, she brings real-world experience from the many “faceplants” that shaped her problem-solving approach. She is the co-author of Faceplant: FREE Yourself from Failure's Funk, blending lessons from her own missteps into tools for resilience and growth.IMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/60 Check out my website for resources and ways to work with me KBJAnderson.comConnect with Melisa Buie: linkedin.com/in/melisabuieConnect with Keeley Hurley: linkedin.com/in/keeleyhurleyFollow me on LinkedIn: linkedin.com/in/kbjandersonCheck out Melissa and Keeley's book, Faceplant: FREE Yourself from Failure's FunkTIMESTAMPS FOR THIS EPISODE:01:46 What inspired the book, “Faceplant”02:56 The emotion behind failure that keeps us stuck05:53 Getting over the hump of the funk knowing others experience failure07:03 The meaning of the equation, anxiety = care x uncertainty where our anxiety is amplified08:25 Why the care factor amplifies when when others are involved10:01 The pre-mortem exercise to reduce anxiety by anticipating what could go wrong12:01 How faceplanting is similar to daruma dolls in getting up after we fall12:44  The aspects of the FREE model in freeing yourself from failure14:25 Breaking down the acronym FREE: Focus, Reflect, Explore, Engage17:01 The meaning of the Japanese word, hansei, that means deep self-reflection in improving how we react17:53 The four quadrant system and determining which quadrant triggers our fight or flight response20:25 How the four quadrants were determined 21:51 An example of how fear held Keeley back in an emotional hijack in the laser industry22:47 Melisa's personal experience in having a fixed mindset when faced with failure23:56 How Melisa moved from a fixed mindset to a growth mindset and taking chances26:13 Ways to approach failure in an organizational level28:40 Importance of clarifying expectations instead of adding pressure on ourselves30:02 The meaning behind the phrase, “By learning the wrong lesson, you can get stuck with a Life Sentence” 31:24 The both/and thinking that both Melisa and Keeley had to face in embracing failure36:55 How to apply the concept of hansei in reflecting on a current change initiative and how to learn from failure39:06 Two ways to reflect on this episode to get past face plants and building small intentional steps to build a learning culture Gift "Learning to Lead, Leading to Learn" to your team - http://LearningToLeadLeadingToLearn.comEnter for your chance to a win a copy of "Faceplant: FREE Yourself from Failure's Funk" - http://ChainOfLearning.com/60

What You'll Learn:In this episode, hosts Andy Olrich, Catherine McDonald, and guest Wendy Sellers discuss positive leadership. They define positive leadership as focusing on strengths, optimism, and psychological safety, which fosters continuous improvement through ongoing learning and experimentation. They emphasize the importance of accountability, high standards, and clear company values. Wendy shares her experience with both positive and negative leadership, highlighting the need for realistic, respectful, and encouraging management.About the Guest:Wendy Sellers, The HR Lady®, is a nationally recognized HR Consultant, Speaker, Trainer, Podcaster, Author, and Mentor, as seen in USA Today and the International Business Times. Known for her direct, no-nonsense approach delivered with respect, Wendy empowers organizations to treat people as their greatest asset. She equips leaders, managers, and administrators with the skills and confidence needed to navigate HR compliance, workplace culture, and the full employee lifecycle—from hiring to termination.With 30 years of experience across for-profit, non-profit, government, and defense organizations, Wendy brings a rare blend of practical insight and strategic vision. Her career began unexpectedly in an Orlando engineering firm and grew alongside the company's national and global expansion. Backed by multiple degrees and HR certifications, Wendy is driven by a clear mission: to help leaders build successful companies that employees don't feel the need to escape.Links:The HR Lady LLCWendy Sellers's LinkedIn

Across industries, teams are solving massive, complex challenges — but too often, those breakthroughs stay hidden inside their organizations. The IISE Innovation Cup, sponsored by the University of Tennessee Knoxville, changes that. It gives teams a global stage to showcase measurable results, real-world impact, and the power of industrial and systems engineering in action.In this episode of Problem Solved, we take you inside the Innovation Cup- what it is, why it matters, and what great innovation truly looks like.You'll hear from: • Tom Mazzone, Innovation Cup committee member, on why the Cup exists and how it elevates ISE work • Aniket Ramekar (Mayo Clinic), on the digital door-sign project that transformed clinical workflows • Rishabh Bhandawat (Smurfit WestRock), on optimizing spare-parts inventory • Bill Harrington, Innovation Cup committee member, on the criteria that separate a good project from a great oneWhether you work in healthcare, manufacturing, supply chain, aerospace, or continuous improvement, this episode will inspire you to look at your systems in a new way — and maybe even submit your own project.Submissions for the IISE Innovation Cup are now open.Learn more about the IISE Innovation Cup.Bill Harrington's unedited interview on IISE Innovation Cup judging criteria:https://youtu.be/fHlwnq74HqwMake sure you subscribe to Problem Solved so you never miss an episode!Learn more about The Institute of Industrial and Systems Engineers (IISE)Problem Solved on LinkedInProblem Solved on YouTubeProblem Solved on InstagramProblem Solved on TikTokProblem Solved Executive Producer: Elizabeth GrimesInterested in contributing to the podcast or sponsoring an episode? Email egrimes@iise.org

The blog postIn this episode, Mark Graban explores one of the most misunderstood — and most essential — principles of Lean: the commitment to no layoffs due to improvement. Drawing from his work with Johnson & Johnson's ValuMetrix Services team and stories from Lean Hospitals, Mark explains why Lean cannot thrive in a culture of fear and why protecting people's livelihoods is foundational to psychological safety.Through examples from ThedaCare, Silver Cross, Avera McKennan, NorthBay Healthcare, and more, Mark illustrates how a visible “no layoffs” pledge builds trust, accelerates improvement, and strengthens both culture and performance. He also addresses the common misconception that Lean equals cost-cutting, emphasizing instead how freed-up capacity can be reinvested into better care, better service, and better access.Whether you work in healthcare, manufacturing, tech, or any industry undergoing change, this episode offers a clear lesson:When leaders protect people, people protect the organization — through creativity, engagement, and continuous improvement.Perfect for listeners interested in Lean management, psychological safety, culture change, and leadership practices that sustain improvement without sacrificing people.

AI has proven itself as a way to remove the burden of scanning, identifying, and uploading information. For Nemours Children's Health, AI solutions from Vyne Medical completely restructured and optimized their document handling practices.Cathy Murphy, HIM Operations Manager at Nemours Children's Health, gives an account in this video of what data management consisted of before automation, and how Vyne's automated systems have transformed their practices. With the same staff, they can meet turnaroud times consistently and relieve clerical burdens on staff.Andrew Loeffler, Technical Project Manager at Vyne Medical, meets with Nemours every two weeks to check on the progress of current data collection projects and discover new ones. Most of the operations that used to be performed through a sequence of manual steps are now available through the Vyne API. They continuously look at processes that are still done manually to find automation possibilities.Learn more about Nemours Children's Health: https://www.nemours.org/Learn more about Vyne Medical: https://vynemedical.com/Healthcare IT Today Community: https://healthcareittoday.com/

In Episode 164 of Cybersecurity Where You Are, Tony Sager sits down with Curt Dukes, EVP and General Manager of Security Best Practices at the Center for Internet Security® (CIS®), and Steve Lipner, Executive Director of SAFECode.org. Together, they explore the evolution of secure software development and why secure by design is critical for reducing risk in today's complex environments.Here are some highlights from our episode:01:08. Introductions to Curt and Steve04.01. The historical challenge of implementation errors in software security08:41. The emergence of secure by design and the need to measure against specified criteria14:39. The value of artifacts as evidence of secure software development28:52: How the CIS Critical Security Controls® (CIS Controls®) support secure software39:59. The use of community projects to address challenges like secure by designResourcesSecure by Design: A Guide to Assessing Software Security PracticesHow Secure by Design Helps Developers Build Secure SoftwareCIS, SAFECode Launch Secure by Design Guide to Help Developers Meet National Software Security ExpectationsEpisode 107: Continuous Improvement via Secure by DesignSecure by DesignSecure Software Development FrameworkEpisode 63: Building Capability and Integration with SBOMsIf you have some feedback or an idea for an upcoming episode of Cybersecurity Where You Are, let us know by emailing podcast@cisecurity.org.

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes back Kate Behr, consultant at Core Business Solutions, for a deep dive into the practical tools that drive continuous improvement under ISO 9001. Together, they unpack essential concepts like the Plan-Do-Check-Act (PDCA) cycle, root cause analysis, internal audits, and corrective and preventive actions, explaining how these methods help organizations strengthen their processes and culture of quality. Kate shares expert insights on overcoming common pitfalls, engaging employees in improvement efforts, and using tools like AI to enhance quality management systems. Whether you're new to ISO or a seasoned professional, this episode offers actionable strategies to keep your QMS alive, evolving, and effective.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, explores the significant benefits of setting a master calendar of key activities and events for the year ahead, highlighting how it improves culture and trust, momentum, efficiency, strategic clarity, and better results (e.g., improvement, growth). The discussion emphasizes the importance of pro-actively determining how best to spend your time, aligned with top strategic priorities and the key activities that support the successful execution of those strategies.We're stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We'd love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

Great podcast interviews aren't about the questions you ask your guest; they're about how well you listen. Getting this right takes intentionally! In this episode, Elizabeth Cush shares how mindful listening unlocks stronger connections with guests, reveals deeper stories, and keeps conversations engaging and human. Get ready to create interviews that resonate with listeners and make your guests feel seen and heard!MORE FROM THIS EPISODE: HTTPS://PODMATCH.COM/EP/360Chapters00:00 The Importance of Mindful Listening02:53 Transforming Interview Techniques05:59 Practical Tips for Engaging Conversations08:55 Continuous Improvement in PodcastingTakeawaysMindful listening is crucial for great interviews.Prepared questions can limit the flow of conversation.Being present allows for deeper connections with guests.Engaging with guests' stories leads to richer content.Take moments to ground yourself before interviews.Pay attention to audio and visual cues from guests.Rephrase questions to show active listening.It's okay to get distracted; just bring your focus back.Continuous practice improves podcasting skills.Every interview is an opportunity for growth.MORE FROM THIS EPISODE: HTTPS://PODMATCH.COM/EP/360

What You'll Learn:In this episode, hosts Andy Olrich, Shayne Daughenbaug, and guest Alex Suchman discuss how play can serve as a powerful tool for continuous improvement and stronger team performance. They highlight how workplace disagreement often stems from interpersonal dynamics and different communication styles. They also emphasize that play can foster trust, accountability, and psychological safety.About the Guest:Alex Suchman is the CEO and co-founder of Barometer XP, whose mission is to create cultures where people are excited about their work because they feel a strong sense of purpose and belonging. She uses games and play to strengthen interpersonal dynamics, such as trust, accountability, and psychological safety, in the workplace. She was a finalist for the Metro DC ATD Award for Excellence in Innovative Learning, has been featured in Forbes, and is a sought-after speaker and thought leader on using play as a tool for organizational effectiveness and employee success.Links:Alex Suchman LinkedInBarometer XP Website

This conversation explores the multifaceted role of beauty schools in empowering students through guidance, resilience, and professional development. Beauty School Bobbi and Stephen Brown discuss the importance of providing life advice, navigating challenges, and creating a supportive learning environment. They emphasize the significance of accreditation and the need for students to find the right beauty school that aligns with their goals. Additionally, the conversation highlights the value of advanced education and the continuous improvement of educational practices to foster a thriving community in the beauty industry.   Takeaways The mission of beauty schools is to empower students. Providing life advice can have a lasting impact. It's important to equip students with problem-solving tools. Resilience is key in navigating life's challenges. Accreditation ensures quality education in beauty schools. Students should feel comfortable in their learning environment. Advanced education opens up more career opportunities. Creating a professional identity is crucial in the beauty industry. Continuous improvement is essential for educational success. Community engagement enhances the learning experience.   Chapters 00:00 Empowering Students Through Guidance 02:48 Navigating Challenges and Building Resilience 06:08 Creating a Supportive Learning Environment 08:56 The Importance of Accreditation in Beauty Schools 11:51 Finding the Right Beauty School 14:49 Advanced Education and Career Opportunities 18:08 Building a Professional Identity in the Beauty Industry 20:50 Continuous Improvement and Community Engagement   www.beautyschoolbobbi.com www.beautyandstylenetwork.com   Follow Beauty and Style Network: @beautystylenet Beauty School Bobbi: @beautyschoolbobbi Stephen Brown: @vicepresofbeauty Tennessee School of Beauty: @tnschoolofbeauty American Association for Career Schools: @aacschools

AI is everywhere. And its use and capabilities are accelerating every day. But is AI actually helping us get better at getting better? Or is it just amplifying the friction, bottlenecks, and complexity that already exists in our workflows and processes?In this episode, Nathen Harvey, leader of the DORA Research team at Google, explores how AI is reshaping not just how we work, but how we can use it to elevate human work, collaborate as teams, and reach better outcomes.Drawing on new findings from the DORA 2025 report on AI-assisted software development, we dig into what truly drives high performance – regardless of your industry or work –  and how AI can either accelerate learning or amplify bottlenecks.If you lead or work on any kind of team you'll discover how to use AI thoughtfully, so it supports learning and strengthens the people-centered learning culture you're trying to build.YOU'LL LEARN:How AI accelerates learning—or intensifies friction—based on how teams use itWhy AI magnifies what already exists, and why stronger human learning habits matter more than stronger toolsThe seven DORA team archetypes—and how to quickly spot strengths, gaps, and next steps for more effective collaborationHow to use team characteristics to target where AI (or any tech) will truly move the needle and support continuous improvementHow the Toyota Production System / lean principle of jidoka—automation with a human touch—guides us to use AI to elevate human capability, not replace itABOUT MY GUEST:Nathen Harvey, Developer Relations Engineer, leads the DORA team at Google Cloud. DORA enables teams and organizations to thrive by making industry-shaping research accessible and actionable. Nathen has learned and shared lessons from some incredible organizations, teams, and open source communities. He is a co-author of multiple DORA reports on software delivery performance and is a sought after speaker in DevOps and software development. IMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/59 Check out my website for resources and ways to work with me KBJAnderson.comConnect with Nathan Harvey: linkedin.com/in/nathen Follow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about DORA: dora.dev/publications Join the DORA community: dora.community Download my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Learn more about my coaching, trusted advisor partnerships, and leadership learning experiences: KBJAnderson.com TIMESTAMPS FOR THIS EPISODE:03:04 What DORA is and how it's used as a research program for continuous improvement04:31 AI's primary role in software development as an amplifier where organizations are functioning well and where there's friction05:53 Using AI to generate more code in software engineering07:03 Danger of creating more bottlenecks when you try to speed up processes07:44 Importance of a value stream to understand the customer journey10:41 How value mapping creates visibility across silos so others see different parts of the whole process10:55 The process of gathering information for the State of AI Assisted Software Development report12:20 Finding seven team characteristics based on a survey of 5,000 respondents and learning how to leverage the results to improve performance14:18 Examples of several team characteristics and how it applies over various industries16:33 The negative impact of focusing on the wrong process that impacts the throughput17:00 Focusing at different types of waste to prevent undue pressure on people17:51 What DORA has found in having a tradeoff in having fast and stable production pushes vs. working slow and rolling back changes18:50 Three big things you need to improve throughput and quality19:44 Why the legacy bottleneck team archetype is unstable with elevated levels of friction21:22 Why harmonious high achievers deliver sustainable high quality work without the burnout22:37 How the report findings are being used to help improve organizations23:42 Seven capabilities of the DORA AI Capabilities Model in amplifying the impact of AI adoption to improve team and product performance26:27 The capability of executing in small batches to see the process through to fruition28:52 How to leverage AI to elevate human work vs machine work30:58 The benefits of AI in making new skills accessible, but does not make anyone experts in a specific skill31:44 Leveraging AI to help you complete tasks that would've taken longer32:43 Using AI to elevate creative thinking, but doesn't replace your thoughts33:56 Ability to ask AI “dumb” questions to improve collaboration across teams34:49 Creating an experiential learning experience where there's not a step-by-step path on how to reach outcomes37:08 Importance of collaboration when moving from point A to point B37:35 The difference between trainers and facilitators39:03 Using the DORA report to form a hypothesis for your next experiment in whether a process is working39:55 Two ways to start leveraging AI to accelerate learning40:23 Importance of using AI and learning through use40:58 Benefits of having a conversation with someone who introduces friction to your work44:21 The concept of jidoka in designing systems that empower humans to do their best thinking and work45:22 Questions to ask yourself as your reflect on the role of AI in your organization

Great ideas shouldn't stay hidden. Too often, innovation thrives in one classroom while others face the same challenges, unaware.Today, we'll explore how leaders create systems that foster collaboration, learning, and improvement as a shared districtwide culture.#EducationalLeader,Kim “When students are led well, they learn well.”Website: http://kimdmoore.comBook: http://leadershipchairbook.comLinkedIn: https://linkedin.com/in/kimdmooreYouTube: https://youtube.com/@EducationalLeaderThe views shared in the Educational Leadership Moment are solely mine and do not reflect the positions of my employer or any entity within the local, state, or federal government sectors.

On Today's episode of Transforming Healthcare with Dr. Wael Barsoum, we're excited to be filming for the first time and that too with an incredible leader in the payor industry, Tony Helton. Tony Helton is the President and Chief Executive Officer for Medical Mutual of Ohio. Prior to being appointed to his current role in November 2024, he was the organization's EVP and CFO. Earlier in his career, Helton spent nearly two decades at the Cleveland Clinic in several roles, including Interim CFO and Executive Director of Revenue Cycle Management and Continuous Improvement. Helton earned a bachelor's degree in accounting and an MBA from John Carroll University. Join us as we delve into what a mutual is, the differences between mutuals and insurances, and Tony's mission for his community and his incredible journey in this industry.    

What You'll Learn:In this episode, hosts Patrick Adams and Andy Olrich discuss the importance of soft skills in leadership, emphasizing empathy, communication, adaptability, and emotional intelligence.About the Guest:Andy Olrich brings over 25 years of expertise in engineering trades, services, manufacturing, mining and logistics processes and support. With qualifications in Continuous Improvement and LEAN Six Sigma, he is also a Certified Scrum Master. Andy finds fulfillment in witnessing the positive outcomes that result from teams collaboratively working towards shared and individual goals.Patrick Adams is an internationally recognized leadership coach, consultant and professional speaker. He is best known for his unique human approach to sound team building practices, creating consensus and enabling empowerment.Patrick has been delivering bottom-line results through specialized process improvement solutions for over 20 years. He's worked with all types of businesses from private, non-profit, government, and manufacturing ranging from small business to billion-dollar corporations. Patrick is an Author of the best selling book, Avoiding the Continuous Appearance Trap.Links:⁠Click Here For Andy Olrich's LinkedIn⁠⁠⁠Click Here For Patrick Adams' LinkedIn⁠

In this episode, Jeff Weber, Director of Continuous Improvement and Quality at Graco, reveals how to build accountability without micromanaging, from better meetings to coaching through missed deadlines. 

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff Compton sits down with Tony Martinez who was the AAPEX Technician of the Year. Tony shares his perspective on mentorship in the automotive industry and the importance of team culture over individual performance. He and Jeff talk about the value of constantly learning and ASE certifications. They also discuss the growing need for open access to service information and support for the Right to Repair Act.Timestamps:00:00 "Teamwork and Growth Insights"10:21 "Learning Extreme Ownership"15:58 "Path to Becoming an A Tech"20:45 ASE Test Prep Insights22:32 "Pursuing Manufacturing Apprenticeship Early"29:11 "Engine Assembly and Keystone Pipeline"33:52 "Building Mastery Over Quick Fixes"43:10 "Workshop Workflow and Logistics"47:58 "Patience and Perseverance in Challenges"50:29 "Perseverance and Problem-Solving"59:27 "Company Culture Drives Success"01:03:59 Sherwood Family: Teaching Automotive Skills Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

In this episode of the Beauty School Bobbi podcast, Bobbi and Stephen Brown discuss their recent trip to Miami for the American Association for Career Schools (AACS) Conference, where they taught a class on culture in beauty schools. They reflect on their experiences, the importance of networking, and the challenges and rewards of stepping outside their comfort zones. The conversation highlights their commitment to fostering a supportive community in the beauty industry and the significance of family legacy in beauty education. In this conversation, the speakers discuss their experiences and insights from their beauty school, Tennessee School of Beauty. They emphasize the importance of community engagement, the unique approach of their school, and the prioritization of education. They share their commitment to building authentic connections with students and colleagues, the significance of positive energy, and the need for accountability in their business practices. The conversation also touches on the evolving responsibilities of leadership, collaboration within their team, and the importance of maintaining standards and adapting to change while creating a legacy for future generations.   Takeaways The episode provides insights into the hosts' personal and professional journeys. Attending the AACS Conference was a significant opportunity for growth. Teaching a class on culture was a new and exciting challenge. Networking with peers in the beauty industry is essential for success. The hosts emphasize the importance of being authentic and relatable. They aim to share knowledge and support others in the beauty field. The experience of teaching was both nerve-wracking and rewarding. Feedback from attendees was overwhelmingly positive and encouraging. The hosts reflect on the importance of mental health and pursuing passion. Building connections with industry peers enhances the educational experience. Engaging with the community enhances the learning experience. TSB's unique approach sets it apart from traditional beauty schools. Education must always be the top priority. Building authentic connections fosters a positive environment. Positive energy can motivate both staff and students. Personalized engagement is key to student success. Accountability in business practices is crucial for growth. Collaboration between leaders enhances team dynamics. Setting clear standards helps maintain quality education. Adapting to change is essential for long-term success.   Chapters 00:00 Introduction and Setting the Scene 02:59 Recap of the Miami Trip and Conference Experience 06:02 Teaching at the AACS Conference: A New Role 08:55 Building Connections and Networking in the Beauty Industry 12:06 The Class Presentation: Engaging with Peers 15:10 Feedback and Reflections on the Class 18:11 Conclusion and Future Aspirations 21:55 The Unique Approach of TSB 23:27 Building Authentic Connections 24:45 Positive Energy and Motivation 26:13 Personalized Student Engagement 27:48 Accountability in Business 29:33 Evolving Responsibilities 31:48 Collaboration and Team Dynamics 33:56 Setting Standards and Expectations 35:22 Adapting to Change 37:02 The Importance of Presence 39:02 Creating a Legacy 41:20 Maintaining Prestige and Standards 43:43 Continuous Improvement and Adaptation   www.beautyschoolbobbi.com www.beautyandstylenetwork.com   Follow Beauty and Style Network: @beautystylenet Beauty School Bobbi: @beautyschoolbobbi Stephen Brown: @vicepresofbeauty Tennessee School of Beauty: @tnschoolofbeauty American Association for Career Schools: @aacschools

In this episode of the Healthy, Wealthy, and Smart podcast, host Dr. Karen Litzy welcomes Dr. Pedro Teixeira, MD, PhD, co-founder and CEO of Prediction Health. They discuss the intersection of technology and healthcare, focusing on how tech can enhance clinical care and improve healthcare performance. Dr. Teixeira shares insights from his journey developing AI tools for clinical documentation and analytics, emphasizing the importance of mission-driven work, navigating ambiguity, and the parallels between tech founders and clinicians.   Takeaways   Dealing with ambiguity is crucial in both tech and healthcare. Tracking progress with meaningful metrics is essential. Feedback from real users leads to valuable insights. AI can significantly reduce clinicians' documentation time. Human elements are vital in tech and healthcare systems. Continuous improvement is key to success. Selling outcomes is more effective than selling products. Data interpretation requires context and thoughtful analysis. Trying and failing is better than not trying at all.   Chapters   ·     00:00:00 Introduction and Guest Introduction ·       00:00:00 Parallels Between Tech Founders and Clinicians ·       00:00:00 Mission-Driven Work and Dealing with Ambiguity ·       00:00:00 Importance of Metrics and Feedback ·       00:00:01 AI's Role in Reducing Documentation Time ·       00:00:01 Human Elements in Tech and Healthcare ·       00:00:01 Continuous Improvement and Selling Outcomes ·       00:00:02 Data Interpretation and Context ·       00:00:02 Advice on Trying and Failing   More About Dr. Teixeira: Pedro Teixeira, MD, PhD, is the Co-founder and CEO of PredictionHealth, a Prompt company that is addressing one of healthcare's fundamental challenges: clinical documentation. Under his leadership since 2017, PredictionHealth developed an AI platform that delivers analytics to power better organizational performance and a documentation assistant that turns patient-provider conversations into compliant documentation so clinicians can focus more on patient care. Dr. Teixeira's expertise in biomedical informatics was honed during his time as an MD/PhD candidate at Vanderbilt University Medical Center, where he collaborated with leaders in biomedical informatics. Before this, he earned a Master's degree in Biomedical Informatics from Vanderbilt University and a Bachelor's degree in Biochemical Sciences and Computer Science from Harvard University. Driven by a mission to make it easy for clinicians to deliver the best care to every patient every time, Dr. Teixeira's work continues to bridge the gap between data science and clinical excellence. Resources from this Episode: Dr. Teixeira on LinkedIn Prompt Health   Jane Sponsorship Information: Book a one-on-one demo here Mention the code LITZY1MO for a free month   Follow Dr. Karen Litzy on Social Media: Karen's Instagram Karen's LinkedIn   Subscribe to Healthy, Wealthy & Smart: YouTube Website Apple Podcast Spotify SoundCloud Stitcher iHeart Radio

In this week's season 10 finale, Ann Wyatt sits down with , Patrick Tobin, President of Han-Tek, for a conversation that shares insights about his journey in the automation industry, the importance of company culture, and the role of technology in enhancing workplace safety and efficiency. Patrick emphasizes the significance of hiring individuals with the right attitude and aptitude, adapting to changing customer needs, and maintaining integrity in business practices. The discussion also touches on the future of leadership and the impact of innovation on job creation. If you're wondering how your career can advance into seeing every aspect of how a product is made in manufacturing- from concept to completion- this episode is for you!In This Episode:-00:00: Workforce 4.0 Introduction-00:30: Welcoming Pat Tobin To Workforce 4.0-03:15: Building a Strong Company Culture-05:51: Navigating Change and Continuous Improvement-08:28: Expanding Beyond New York: Growth Strategies-11:10: Maintaining Company Culture During Growth-14:09: The Role of Attitude and Aptitude in Hiring-16:53: The Impact of Technology on Workforce-19:26: Advice for Future Leaders-22:02: Customer Success Stories and Integrity-27:17: Conclusion and Future Outlook-34:40: Workforce 4.0 OutroMore About Pat: "At Han-Tek, I've been given the opportunity to see every aspect of how a product develops from concept to completion—how they get manufactured, processed, assembled, and installed," says Patrick.This deep, first-hand knowledge is what drives Patrick's leadership focus on customer needs and strategic business development. He further honed this expertise by earning his MBA from the University of Rochester Simon School of Business.As resident, Patrick oversees the organization's day-to-day operations and personally champions the team's efforts to implement their new strategic business plan, ensuring the company's future growth and success. While no two days are the same—from new business development initiatives to exploring potential mergers and acquisitions—Patrick remains committed to keeping Han-Tek's family-business values at the core of every decision.In his downtime, Patrick enjoys being with his growing family, hitting the slopes to ski, finding a quiet spot to fish, and cheering on NCAA lacrosse. To learn more about Patrick, connect with his here.

What You'll Learn:In this episode, hosts Catherine McDonald, Andy Olrich, and guest Leire Martinez discuss the importance of sustaining culture and connection in organizations. They emphasize that culture is crucial for continuous improvement and can vary across different departments and regions.About the Guest:With a strong Lean Six Sigma background, she is experienced as an Operations Director managing multi-site operations, as well as a Plant Manager, Production Manager, and Continuous Improvement Manager in the automotive sector within a VUCA environment and during challenging periods such as COVID, the chip crisis, and material shortages. Her aim is to inspire the teams she works with to achieve results as one, always acting with integrity, a willingness to win, and a commitment to making tomorrow better.Links:Click Here For Leire Martinez LinkedIn

Grow faster than 99% of Etsy shops

Founders ✓ Claim : Read the notes at at podcastnotes.org. Don't forget to subscribe for free to our newsletter, the top 10 ideas of the week, every Monday --------- Todd Graves is one of my favorite living founders. He owns over 90% of Raising Canes — a business that is worth at least $20 billion. Todd's maxim is "Do one thing and do it better than anyone else." It is impossible not to be inspired by his terminator levels of determination. I hope you enjoy our conversation as much as I did. Episode show notes: ⁠https://www.davidsenra.com/episode/to... Made possible by Ramp: ⁠⁠https://ramp.com⁠⁠ HubSpot: ⁠⁠https://hubspot.com⁠⁠ Function: ⁠https://functionhealth.com/senra⁠ Chapters (00:00) The Entrepreneurial Mindset: Sleep and Business Obsession (02:13) The Birth of Raising Cane's: Overcoming Skepticism (03:29) Inspiration from In-N-Out Burger (07:17) The Importance of Quality and Focus (14:49) The Journey to Success: Hard Work and Sacrifice (19:21) The Early Days: Building Raising Cane's from Scratch (21:23) Financing the Dream: Unconventional Paths (32:28) The Relentless Pursuit of Success (33:02) Commitment and Oaths: The Camping Trip (34:02) Fanaticism and Relentless Focus (34:53) Learning from Others and Continuous Improvement (35:06) The Never-Satisfied Mindset (36:04) The Importance of Founders in Business (39:55) The Purpose Beyond Profit (51:52) Financing the Dream: Credit Cards and SBA Loans (55:47) Building the First Restaurant (57:56) Expanding the Vision (58:59) Positive Motivational Management (01:00:51) Creating a Coaching Culture (01:01:42) Intrinsic Motivation vs. Titles (01:02:41) The Importance of Being Present (01:06:35) Respect, Recognition, and Rewards (01:09:12) The Power of Encouragement (01:18:10) The Myth of Delegation (01:22:57) Focus on What You Do Best (01:30:07) Dining at Jiro in Tokyo (01:30:59) The Franchise Model Debate (01:32:50) Challenges of Franchising (01:35:21) Building a Business Authentic to You (01:37:07) Financing and Expansion Strategies (01:49:13) Surviving Hurricane Katrina (01:55:48) Lessons from Estée Lauder (01:58:06) Final Thoughts and Reflections

Founders ✓ Claim Key Takeaways  Top maxims from this episode: “Never sacrifice quality for speed.”Focus on one thing and do it better than anybody elseAlways be raising the bar; the best are never satisfied Praise costs nothing but means everything Stay in the game long enough to get lucky “Nothing ever happens unless someone pursues a vision fanatically.” – Todd Graves Entrepreneurs have something to prove; they want to prove that their vision about the world is right  The word ‘delegation' is used way too much in business; trust your instincts and keep working in the details Take more risk and hold onto your equity so that your dream remains in your possession The best entrepreneurs treat every ‘no' they get as fuel You want to work with people who are more concerned with contributing to a high-performing team than with titles or pay Money will come when you do things for the right reasons The best investors are not investors; they are entrepreneurs that never sold Read the full notes @ podcastnotes.orgTodd Graves is one of my favorite living founders. He owns over 90% of Raising Canes — a business that is worth at least $20 billion. Todd's maxim is "Do one thing and do it better than anyone else." It is impossible not to be inspired by his terminator levels of determination. I hope you enjoy our conversation as much as I did. Episode show notes: ⁠https://www.davidsenra.com/episode/to... Made possible by Ramp: ⁠⁠https://ramp.com⁠⁠ HubSpot: ⁠⁠https://hubspot.com⁠⁠ Function: ⁠https://functionhealth.com/senra⁠ Chapters (00:00) The Entrepreneurial Mindset: Sleep and Business Obsession (02:13) The Birth of Raising Cane's: Overcoming Skepticism (03:29) Inspiration from In-N-Out Burger (07:17) The Importance of Quality and Focus (14:49) The Journey to Success: Hard Work and Sacrifice (19:21) The Early Days: Building Raising Cane's from Scratch (21:23) Financing the Dream: Unconventional Paths (32:28) The Relentless Pursuit of Success (33:02) Commitment and Oaths: The Camping Trip (34:02) Fanaticism and Relentless Focus (34:53) Learning from Others and Continuous Improvement (35:06) The Never-Satisfied Mindset (36:04) The Importance of Founders in Business (39:55) The Purpose Beyond Profit (51:52) Financing the Dream: Credit Cards and SBA Loans (55:47) Building the First Restaurant (57:56) Expanding the Vision (58:59) Positive Motivational Management (01:00:51) Creating a Coaching Culture (01:01:42) Intrinsic Motivation vs. Titles (01:02:41) The Importance of Being Present (01:06:35) Respect, Recognition, and Rewards (01:09:12) The Power of Encouragement (01:18:10) The Myth of Delegation (01:22:57) Focus on What You Do Best (01:30:07) Dining at Jiro in Tokyo (01:30:59) The Franchise Model Debate (01:32:50) Challenges of Franchising (01:35:21) Building a Business Authentic to You (01:37:07) Financing and Expansion Strategies (01:49:13) Surviving Hurricane Katrina (01:55:48) Lessons from Estée Lauder (01:58:06) Final Thoughts and Reflections

In this episode of the Lead Up Podcast, host Mike Harbour discusses how elite leaders prioritize growth and continuous improvement. Mike shares insights on making time for learning, the importance of feedback, and the value of surrounding oneself with people who push you to be better. Using real-life examples, including a dedicated hospital CEO and renowned swimmer Michael Phelps, Mike emphasizes that leadership growth is a continuous journey, not a destination. This episode also introduces the Elite Leaders community, a resource for leaders committed to achieving higher levels of success. If you enjoyed this episode, be sure to leave a 5-star review on your streaming platform. Mike encourages you to reach out to him through Mike@harbourresources.com to share your thoughts on this episode & to share some topics you would like him to cover in the future.

In this Building Better Foundations episode, hosts Rob Broadhead and Michael Meloche continue their conversation with Greg Lind, founder of Buildly and OpenBuild. They explore how automating quality in software development changes the way teams build and test software. Greg explains that AI and automation can improve collaboration and prevent errors before they happen. As a result, teams can deliver code faster, maintain consistency, and build stronger foundations for long-term success. Greg's experience across startups and open-source projects has shown him one simple truth: quality can't be bolted on at the end—it must be built into the process from the start. "QA often gets left until the end. But it has to start from the developer." — Greg Lind About the Guest — Greg Lind Gregory Lind is an American software developer, author, and entrepreneur with over 20 years of experience in open-source innovation, software efficiency, and team transparency. He's the founder of Buildly in Brooklyn and co-founder of Humanitec in Berlin, helping organizations modernize systems through collaboration and automation. A frequent speaker at Open Gov and Open Source conferences, Greg advocates for open, scalable solutions and smarter software processes. His upcoming book, "Radical Therapy for Software Teams" (Apress, 2024), explores how transparency and AI can transform how teams build software. Automating Quality Starts with Developers Greg explains that every developer should think like a QA engineer. Testing isn't something done after code is written—it's something built into how code is written. He stresses that developers should write unit tests early and often, focusing on verifying object-level functionality rather than simply checking UI forms or user flows. QA should then expand from there, building additional layers of testing as complexity grows. "I learned that I need to think like a QA person from the very beginning." — Greg Lind By shifting QA upstream, teams reduce rework, accelerate release cycles, and improve code confidence. Automating Quality in Software Development Across the Pipeline At Buildly, Greg and his team integrate testing automation into every stage of the development pipeline. Tools like Robot Framework and Selenium handle both front-end and API-level testing, while Git pre-commit hooks ensure tests are written before code even reaches the repository. "You have to make sure those tests have already been written. If there isn't a test, it pulls it back and says, 'make sure that you have your test in before you check it in.'" — Greg Lind This system ensures that developers can't skip testing—and that QA has visibility into every build. It's a workflow that blends accountability with automation, reinforcing a culture where quality is everyone's job. AI's Role in Continuous Improvement Greg sees AI as a critical ally in maintaining software quality at scale. Rather than replacing QA engineers, AI helps automate the tedious parts of the process—like generating basic test cases, reviewing commits, or spotting missing standards in pull requests. "I don't mean to put that out there as a replacement for QA in any way. Developers need to be in the process, and QA are developers as well." — Greg Lind AI's ability to analyze large volumes of commit history and testing data helps teams identify trends, recurring issues, and areas for improvement. This frees human testers to focus on strategic validation, exploratory testing, and creative problem-solving. Transparency, Collaboration, and Learning Another major theme Greg highlights is transparency. Buildly's AI-driven summaries and automated reports make quality metrics visible to everyone on the team—developers, product managers, and QA alike. "It's not about who wrote the bad test—it's a learning process. Every pull request is an opportunity to make the code better." — Greg Lind This openness removes blame from the process and instead encourages collaboration and improvement. Code reviews become opportunities to mentor, learn, and evolve—not just check boxes. Evolving Agile for the AI Era As Rob and Michael point out, Agile principles still apply—but the implementation must evolve. Traditional sprint structures don't always fit AI-accelerated environments. Greg agrees, noting that the key is flexibility: adapt the process, automate what you can, and always look for ways to improve. "You don't have to be a slave to what you think the process is. Agile literally tells you—adjust it as your team and your project evolve." — Rob Broadhead Automation and AI are simply the latest tools in that evolution—helping teams move faster, collaborate better, and keep quality at the core of every release. Final Thoughts on Automating Quality in Software Development Greg Lind's insights in this episode reinforce a powerful truth: automating quality isn't about replacing people—it's about empowering them. When developers, QA, and AI systems work together, software development becomes a continuous cycle of improvement, learning, and trust. As teams embrace automation and transparency, they don't just ship faster—they build stronger, smarter, and more sustainable software foundations. Stay Connected: Join the Developreneur Community We invite you to join our community and share your coding journey with us. Whether you're a seasoned developer or just starting, there's always room to learn and grow together. Contact us at info@develpreneur.com with your questions, feedback, or suggestions for future episodes. Together, let's continue exploring the exciting world of software development. Additional Resources Boost Your Developer Efficiency: Automation Tips for Developers Automating Your Processes Automating Solutions – Solve First, Then Perfect Building Better Foundations Podcast Videos – With Bonus Content

Apply for the May 2026 Japan Leadership Experience—https://kbjanderson.com/japantrip/Where is your primary focus as a leader, change practitioner, or organization? Getting business results? Improving processes? Or developing people? What if the real key to lasting business success isn't found in metrics or milestones—but in how you create a culture that nurtures people and their problem-solving capabilities? In this episode I explore what it really takes to deliver sustainable organizational success, and why building a people-centered learning culture—one where developing others isn't an afterthought, but the foundation that enables operational excellence and, ultimately, better business outcomes.Effective leadership begins when you shift from managing results to developing people—creating the conditions for continuous improvement, engagement, and growth.When you put people first, results follow.Whether you are a senior executive, lean practitioner, or team leader, that's how you build organizations that learn, adapt, and thrive—today and for generations to come.YOU'LL LEARN:How Toyota's philosophy of Monozukuri wa hitozukuri (“We make people so we can make things”) shapes a people-first culture of learning and improvementWhy focusing on people → process → results (not the reverse) drives lasting impact across teams and organizationsThe interdependence of three qualities that support business success  —quality of people development, quality of work, and quality of results – to create sustainable impact Insights from real leaders about how shifting from results-focused to people-focused leadership led to  significant measurable improvement in business outcomesHow to model intentional leadership practices to develop people, foster engagement, and sustain a culture of continuous learning and improvementIMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/58 Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about my Japan Leadership Experience: kbjanderson.com/japantripTIMESTAMPS FOR THIS EPISODE:01:51 What leadership with purpose truly means02:06 Why Toyota's motto, “ The only secret to Toyota is its attitude towards learning,” is its secret to success03:18 Three interrelated qualities that determine lasting business success represented by a pyramid03:45 [Third level] Results - The outcomes customers see04:12 [Second level] Process - The technical and operational systems that make the work flow better04:37 [First level] People - The foundation that nurtures people, problem-solving, and learning05:28 Why the Western approach is backwards when it comes to people, processes, and results06:50 The meaning of the quote, “profit is excrement,” that captures the backwardness of the usual business approach to success07:39 The difference between lean as a transactional toolkit versus a way of nurturing people and problem solving at all levels07:53 Why putting people first is not just in Japan or for Toyota leaders08:41 Leaders who put people first as the foundation for success10:12 The challenge in putting people first10:38 An example from Gustavo of why our intentions and our actions are aligned12:29 Gustavo's realization that he had a people engagement problem13:20 The positive results in engagement when he focused on people first14:08 What leadership in action looks like14:35 What it really means to create a chain of learning across your organization15:00 The two pillars of the Toyota Way15:43 Three questions to ask yourself as you reflect on this episode16:26 Questions to ask your people to create a cycle of reflection and continuous improvement17:13 How to build organizations and leaders that last Apply for the May 2026 Japan Leadership Experiencehttps://kbjanderson.com/japantrip/

In this podcast episode we want to introduce you to our BCEN friend, Kristi Bonny. Kristi Bonny brings over 25 years of experience in healthcare, beginning her career as a firefighter/paramedic before transitioning into nursing. Her diverse background spans roles in the ICU, Emergency Department, Quality Management, and Trauma Services. Currently serving as a Trauma Clinician at an ACS-verified Level II Trauma Center, Kristi specializes in Performance Improvement—blending her love of data and process refinement with hands-on clinical care. Known for her balance of analytical insight and frontline expertise, Kristi embodies the best of both the “nerdy nurse” and the dedicated clinician. What began with a spark to follow in her mother's nursing footsteps has evolved into a remarkable career dedicated to improving trauma care. Recently honored as the 2025 Distinguished TCRN Award winner, it's easy to see why her passion and expertise stand out. This episode is called “Beyond the harbor: courage, compassion, and continuous improvement in trauma care.” Kristi can be contacted on LinkedIn @KristiBonny or by email at KristiBonny@texashealth.org BCEN & Friends Podcast is presented by the Board of Certification for Emergency Nursing. We invite you to visit us online at bcen.org for additional information about emergency nursing certification, education, and much more. Episode introduction created using elevenlabs.io

Michelle Kelly, Manager of Continuous Improvement with Seattle Children's Hospital in Washington state, and Jessica Miller, High Reliability Program Director with CentraCare in St. Cloud Minnesota, describe the return on investment work they are doing in their organizations.

In this episode, Zach Davis and Coach Steve Parker discuss the importance of utilizing the off-season to improve coaching skills and team dynamics. They explore various strategies for self-reflection, finding the right learning resources, and building a positive team culture. The conversation emphasizes the value of technology, historical coaching literature, and innovative techniques to enhance coaching effectiveness. Throughout the discussion, they highlight the significance of feedback, playbook creation, and continuous improvement in the coaching journey. Chapters 00:00 Maximizing the Off-Season for Coaching Improvement 02:56 Finding the Right Learning Resources 05:59 Utilizing Technology and Online Resources 08:50 The Importance of Self-Reflection and Evaluation 11:42 Innovative Coaching Strategies and Techniques 14:51 Building Team Culture and Relationships 17:42 The Role of Feedback in Coaching 20:45 Creating Effective Playbooks and Learning Materials 23:46 Understanding Offensive and Defensive Strategies 26:43 The Value of Historical Coaching Literature 29:33 Motivational Techniques and Player Engagement 32:36 The Journey of Continuous Improvement in Coaching Website: https://mindofafootballcoach.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

What You'll Learn:In this episode, host Patrick Adams welcomes Andy Olrich and John Dyer to discuss their experiences at the Lean Excellence World Championship. They share insights into the diverse strategies teams employed to tackle a common challenge and emphasize the critical roles of customer engagement and supplier analysis. Despite early obstacles, the winning team distinguished itself through data-driven decision-making. The competition's real-world scenarios and collaborative dynamics offered valuable learning opportunities for all participants.Links:Lean Summit | Findleansolutions

What does it really take to become lean—not just do lean?This is the secret to transformational lean leadership that Larry Culp, CEO of GE and GE Aerospace shared with me on stage three years ago. In this special bonus episode, I want to share his insights and wisdom about leadership and lean culture with you.This bonus episode marks two milestones in my own Chain of Learning® journey: 

Jeremy Geller joins us to discuss his journey, deciding whether to follow in his family's footsteps or carve his own path. His story delves deep into battling addiction and achieving ten years of sobriety, becoming a Certified Alcohol and Drug Counselor (CADC) and pursuing a master's in social work. We talk about the challenges of overcoming addiction, finding personal identity, the importance of community and connection, and how Jeremy applies his life experiences to being a coach and counselor. Additionally, the episode explores the broader implications on mental health and the importance of support and communication. ▬▬▬▬▬ Resources ▬▬▬▬▬Jeremy Geller: https://www.linkedin.com/in/jeremy-geller-9a822987/Johann Hari: https://www.ted.com/talks/johann_hari_everything_you_think_you_know_about_addiction_is_wrongRat Park: https://www.psychiatrictimes.com/view/what-does-rat-park-teach-us-about-addictionChris Herren: https://en.wikipedia.org/wiki/Chris_HerrenPhil Jackson: https://medium.com/@petraivanigova/the-zen-of-phil-jackson-inside-the-mind-of-the-nbas-most-unique-coach-5240bfdcedf6Man's Search for Meaning by Viktor Frankl: https://www.amazon.com/Mans-Search-Meaning-Beacon-Classics/dp/080701883X/https://www.amazon.com/Mans-Search-Meaning-Beacon-Classics/dp/080701883X/Viktor Frankl and Crabbing: https://alearningaday.blog/2015/03/29/viktor-frankl-and-crabbing-the-200-words-project/Instagram: https://www.instagram.com/cacklemedia/TikTok: https://www.tiktok.com/@cacklemediaX: https://x.com/CackleMediaLLCYouTube: https://www.youtube.com/@CackleMediaLinkedIn: https://www.linkedin.com/company/cacklemedia/Support the pod when signing up for Descript / SquadCast: https://get.descript.com/transferableskillSign up for our newsletter: https://shorturl.at/WDrfTWant to be a guest on the show?: https://shorturl.at/umZ2l▬▬▬▬▬ Timestamps ▬▬▬▬▬00:00 Introduction to Transferable Skills00:55 Jeremy Geller's Background and Career01:36 Journey to Sobriety03:16 Struggles with Family Expectations06:13 Understanding Addiction and Recovery16:29 The Role of Community and Connection19:09 Challenges in Treating Addiction28:36 Struggles with Moderation and Goal Setting29:24 Continuous Improvement and Overcoming Addictions31:56 The Concept and Challenges of Social Work40:21 Balancing Coaching and Personal Development43:55 Engaging Youth in Conversations about Substance Abuse48:28 The Importance of Positive Reinforcement in Coaching57:18 Final Thoughts and Gratitude

How often do you find yourself racing from meeting to meeting, rushing through tasks, or filling every silence with your own voice? In our doing-oriented culture, pausing feels uncomfortable—even counterproductive. Yet left unchecked, our instinct for action and answers can limit learning, development, and innovation.In this episode, I explore the power of the pause and why mastering it may be one of the most transformative leadership habits you can develop. Pausing with purpose—slowing down to create space for silence, reflection, and intentional action—actually accelerates your impact. It's in the pause—the space between our “doing”—that learning deepens, decisions improve, and people grow. Whether you're leading a team, coaching others, or developing your own learning mindset, this episode will help you discover the power of the pause to drive performance, engagement, and lasting change.YOU'LL LEARN:Why silence feels uncomfortable—and how our instinct to fill the space with our thinking limits growth, reflection, and learningHow embracing ma (間), the Japanese concept of “ meaningful space between”, creates the conditions for learning, understanding, and transformation The importance of intentional reflection (hansei) to cultivate a  learning culture rooted in continuous improvementWhy mastering the pause creates ripple effects across your team, transforms your leadership, and leads to better resultsThree ways to develop the power of the pause as a transformational leadership habit to create clarity, ownership, and insightIMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/56 Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonTIMESTAMPS FOR THIS EPISODE:01:50 The benefits of mastering the pause 02:12 Why silence is uncomfortable making us want to keep things moving05:05 Katie's aha moment of the telling habit08:58 How to pause to create space for others to think10:16 How the pause is used in Japanese culture13:18 The meaning of ma (間) and how to apply this concept15:41 How reflection (hansei) is deeply rooted in Toyota's culture16:17 An example of how Agustín created pauses in the busyness of the usual work routines to give space for conversations17:47 Why the power of the pause is three-fold17:51 [ONE] Restore the PDSA (Plan-Do-Study-Adjust) cycle18:20 [TWO] Pausing gives others space to think18:46 [THREE] The pause shifts you from being reactive to proactive19:40 Three ways to practice the power of the pause19:44 [FIRST] Count silently to 10 after you ask an open question20:01 [SECOND] Schedule reflection and thinking time for yourself and for your team20:22 [THIRD] Practice the Intention Pause21:32 The benefits of holding back before sharing your idea

What You'll Learn:In this episode, host Patrick Adams and guest Craig Tedrow discuss the importance of long-term sustainment in organizational processes. Craig shares his journey from resisting Lean practices to embracing them, emphasizing the need for leaders to involve employees and revisit improvements regularly. They highlight the significance of clear expectations, enabling action, and sustaining improvements. About the Guest:Craig Tedrow is an experienced Continuous Improvement professional with a strong background in the automotive, aerospace, and defense industries. Known for his ability to bridge the gap between frontline workers and organizational goals, he brings expertise in training coordination, process improvement, and team development. With an Associate's degree in Computer and Information Sciences from Grand Rapids Community College, Craig combines technical understanding with a people-centered approach to leadership.Links:Click Here For Craig Tedrow's LinkedIn

In today's episode, Kevin chats with Jason Morin, Senior Director of Continuous Improvement and Engineering at ID Logistics. They discuss how technology, user experience, and continuous improvement intersect in today's warehouse operations. ID Logistics is a global 3PL operating across 18 countries with nearly 18 million square feet of space dedicated to e-commerce, FMCG, food and beverage, healthcare, high-tech, and more.Jason shares insights on ID's internal labor management system, its global AI initiative, and why he believes good user experience design is critical for warehouse management systems. He also reflects on lessons from the floor, from identifying process breakdowns to balancing technology with human capability, offering a candid look at how warehouses can adapt to rapid change while staying focused on what matters most—making work easier and more efficient for people.Learn more about The Brecham Group here. Get better visibility with Surgere. Follow us on LinkedIn and YouTube.Support the show

The blog postThis blog summarizes key insights from a comprehensive whitepaper detailing UMass Memorial Health's remarkable transformation journey. When Dr. Eric Dickson stepped into the CEO role at UMass Memorial Health (UMMH) in 2013, he inherited what most would consider an impossible situation. The healthcare system was hemorrhaging money with a record $55 million operating loss, teetering on the edge of defaulting on publicly traded debt, and struggling with poor patient and staff satisfaction scores. Decision-making had ground to a halt, with executive departures leaving leadership gaps throughout the organization.Fast-forward eleven years, and UMMH tells a dramatically different story. One that offers powerful lessons for any organization seeking sustainable transformation through continuous improvement. Here are the key takeaways from their journey:

Send us a textWhat if the fastest way to scale isn't hiring more people, but removing the friction that slows the people you already have? We sit down with executive coach and lean practitioner Lorraine Armijos to break down a simple, repeatable way to grow: align strategy, process, and people, then empower the front line to solve problems where the work happens.We start with the mindset shift founders struggle with most—slow down to go fast. Lorraine shows how to define the real problem before fixing it, using observation, data, and root cause thinking to avoid the trap of quick wins that don't stick. From there, we dig into daily huddles and lightweight problem-solving rituals that turn scattered effort into steady momentum. Leaders set direction, teams own the path, and everyone sees how their work ties to clear metrics that ladder up to the company's goals.Lorraine also demystifies lean without the jargon: create value, remove waste, and build a culture where experiments are celebrated for the learning they produce. We talk about the right role for AI—after you simplify—and how to prevent automation from scaling chaos. A real client story shows how five-minute leadership huddles cascaded to frontline stand-ups, improved alignment across departments, and delivered measurable gains in performance and engagement.If you're a founder or operator ready to trade constant firefighting for compounding progress, this conversation gives you practical steps to start today: define success at every level, listen to the people closest to the work, and build a cadence that turns insights into action. Subscribe, share with a teammate who's drowning in busywork, and tell us: what's the one bottleneck you'll cut this week?Reach out to Lorraine and get the free tools here:https://www.larinsights.com/scalingwithpeople

In this special bonus episode of Lean Blog Interviews, Mark Graban is joined by C.J. Kaufman, Education Chair for the ASQ Cincinnati Section, to preview the ASQ Southwest Ohio 2025 Conference, themed “Excellence Through Quality.” Episode page with transcript, video, and more Taking place Saturday, November 8, 2025, in Mason, Ohio, the event brings together quality professionals from the Cincinnati and Dayton regions for a half-day of engaging speakers, practical insights, and networking — plus an optional afternoon workshop with Mark. C.J. shares how the conference was designed collaboratively by the Cincinnati and Dayton ASQ Sections, what attendees can expect, and why psychological safety is a cornerstone topic for today's quality and Lean leaders. Highlights Event Overview: ASQ Southwest Ohio 2025 — a collaboration between Cincinnati and Dayton sections. Theme: Excellence Through Quality — exploring leadership, teamwork, and continuous improvement. Keynote: Mark Graban on Psychological Safety, Quality, and Continuous Improvement. Featured Speakers Include: Deb Coviello — Leading Quality Susan Marshall — FDA Perspectives on ROI in Quality Management Colleen Soppelsa — Group Intelligence in Problem-Solving Optional Workshop: Hands-on Lean learning with Mark Graban in the afternoon session. Why It Matters: Quality and continuous improvement thrive when organizations foster safety, trust, and engagement. Quotable Moments “Psychological safety is essential for positive change — without it, continuous improvement can't sustain.” — Mark Graban “We want people to leave with practical things they can use Monday morning.” — C.J. Kaufman “Excellence through quality isn't just a theme — it's how we build better systems and better workplaces.” — Mark Graban Event Details Location: Mason, Ohio Date: Saturday, November 8, 2025 Time: 8:00 a.m. – 1:00 p.m. (Workshop to follow) Includes: Breakfast + Lunch More Info & Registration -- ASQ Cincinnati Section Website Related Links Mark Graban – Psychological Safety Resources Lean Blog Interviews Archive

Why we learn the most when we accept that we might be wrong.Effective communication isn't about having all the answers. As Astro Teller knows, it's about finding (and sometimes fumbling) your way through the questions.Teller is a computer scientist, entrepreneur, and inventor who serves as Captain of Moonshots at X, Alphabet's Moonshot Factory. In his work leading teams toward audacious solutions to seemingly unsolvable problems, he embraces what he calls “a learning journey,” where being wrong isn't the end, but the beginning. “As scary as it is to be wrong,” he says, it's a necessary part of the discovery process. Whether experimenting in the lab or testing our thoughts and opinions in conversation with others, it's about having the humility and curiosity to face the limits of our understanding. “When do you learn something? You learn something when you have a model about the world, and then you get some data that tells you you're wrong,” he says. “You learn nothing when you're right.”In this episode of Think Fast, Talk Smart, Teller and host Matt Abrahams discuss how embracing uncertainty drives innovation, why leaders should reward learning habits over outcomes, and how we learn the most when we're not afraid to find that we might be wrong.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Astro TellerAstro's Book: Sacred Cows Ep.70 Ideas Fuel Innovation: Why Your First Ideas Aren't Always the Best Ep.20 Question Your Questions: How to Spark Creativity in Your Communication Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:18) - Defining a Moonshot (04:21) - Building a Learning Machine (07:00) - Learning vs. Productivity (08:35) - Capturing and Sharing Learning (10:49) - Rewarding Habits, Not Outcomes (13:17) - Moonshot Success Stories (16:16) - The Power of Storytelling in Innovation (17:46) - Launching The Moonshot Podcast (19:37) - The Final Three Questions (25:27) - Conclusion  ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.This episode is brought to you by Babbel. Think Fast Talk Smart listeners can get started on your language learning journey today- visit Babbel.com/Thinkfast and get up to 55% off your Babbel subscription.Support Think Fast Talk Smart by joining TFTS Premium.   

What you'll learn in this episode:● How to measure whether your results come from skill or from the market● Why gratitude and mindset are the foundation of consistency● How to schedule skill-building and reflection into your daily routine● Why reviewing your sales calls matters more than ever● The power of adaptability in a shifting real estate market