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What's stopping your work from shipping? It's probably not the design itself. This week, I chat with Guy Segal about the soft skills that make the biggest difference—giving feedback, earning trust, and aligning with your team when things get tough.What if the biggest reason your designs aren't making it to production has nothing to do with design?You know your work is solid. You've put in the hours, iterated on the flow, and covered every edge case. But when it comes time to hand it off or get sign-off, something breaks. It stalls, gets picked apart, or falls flat. Sound familiar?In this episode, I sit down with Guy Segal—design leader and host of Design Downtime—to talk about why “soft skills” are the hardest part of UX, and how improving them can be the difference between your designs shipping or collecting dust. We cover how to give better feedback, how to handle misalignment without blowing things up, and what it actually means to be someone your team wants to work with.This conversation is a must-listen if you've ever felt like good design work wasn't enough. Because it isn't. The way you show up—how you talk to people, how you build trust, how you respond to tension—is what moves the work forward.Topics:• 00:00 – Introduction: The Human Side of Software• 00:37 – Welcome to Beyond UX Design• 00:44 – Promotions and Sponsorships• 02:31 – The Importance of Relationships in Software• 02:57 – Interview with Guy Siegel: Building Great Relationships• 04:09 – Challenges in Team Dynamics• 05:26 – Empathy and Communication in Teams• 13:00 – Feedback Framework for Better Team Collaboration• 28:58 – Aligning Team Goals and Values• 32:45 – Establishing Team Values and Hiring Practices• 33:27 – Importance of One-on-Ones and Setting Expectations• 35:06 – Empathy and Communication in Design• 36:08 – Feedback and Continuous Improvement• 37:09 – Challenges in Designer-Engineer Collaboration• 38:21 – Managerial Insights and Team Dynamics• 43:09 – Building Strong Work RelationshipsHelpful Links:• Design Downtime• Connect with Guy on LinkedIn—Thanks for listening! We hope you dug today's episode. If you liked what you heard, be sure to like and subscribe wherever you listen to podcasts! And if you really enjoyed today's episode, why don't you leave a five-star review? Or tell some friends! It will help us out a ton.If you haven't already, sign up for our email list. We won't spam you. Pinky swear.• Get a FREE audiobook AND support the show• Support the show on Patreon• Check out show transcripts• Check out our website• Subscribe on Apple Podcasts• Subscribe on Spotify• Subscribe on YouTube• Subscribe on Stitcher
He just went 58 in the 100 breaststroke! Campbell McKean, the breakout breaststroker who skipped the 59-second barrier entirely, joins us fresh off his electrifying performance at US Nationals. This ascending American star shares the inside story of winning both sprint breaststroke events and becoming the fastest 18-year-old ever in the 100 breaststroke. We discuss grueling training sets that forged his record-breaking speed, his strategic approach to 50 breaststroke races, and what it feels like to touch the wall knowing you've just upset legends. Campbell also pulls back the curtain on his journey from a swimming family to committing to the University of Texas under the renowned Bob Bowman. We cover everything from resistance training techniques and tech suit preferences to the unexpected realities of balancing elite training with senior year. Get ready for an inspiring conversation with one of swimming's most exciting young talents! Enjoy and don't forget to subscribe for weekly podcasts and daily shorts! 0:00 - 4:14: Welcome and Early Questions 4:14 - 8:16: US Nationals Victory and Race Strategy 8:16 - 12:47: Training Regimen and Daily Schedule 12:47 - 18:50: Specific Breaststroke Training and Techniques 18:50 - 24:25: Worlds Preparation and Post-Nationals Life 24:25 - 29:08: Swimming Journey and Family Influence 29:08 - 34:00: College Commitment to Texas and Bob Bowman 34:00 - 39:50: Swim Tech and Continuous Improvement 39:50 - 46:38: Physical Attributes, Coaching Changes, and Future Goals 46:38 - 53:50: Rapid Fire Questions and Final Thoughts
Chain of Learning: Empowering Continuous Improvement Change Leaders
Is it possible to lead a real, long-term cultural transformation in a publicly traded company—where shareholders often demand short-term financial results?It's challenging, yet possible. And GE Aerospace, with CEO Larry Culp at the helm, is leading the way. I invited Phil Wickler, Chief Transformation Officer, back to discuss the enterprise-wide shift toward lean at GE Aerospace.We explore what it takes to build a lean management system across a global company of 50,000+ people and how GE Aerospace is embedding problem-solving thinking, leadership behavior, and capability building into every layer of the organization as the strategic approach to getting business results.Discover the difference between “doing” lean and “being” lean and what it takes to shift from operational leadership and “being the expert” to transformational influence and building capability across the organization.If you're an operational leader, internal lean practitioner, external consultant, or if you want to lead change at scale, don't miss this episode!YOU'LL LEARN:How to strengthen the positioning of internal change teams and continuous improvement efforts—with and without executive supportWhy real transformation starts with leadership behaviors—not tools—and the key mindset and behavior shifts needed for lasting impactHow GE Aerospace is overcoming GE's Six Sigma historic approach to improvement and leaders' long-standing misconceptions about lean The purpose and elements of GE Aerospace's proprietary FLIGHT DECK lean operating system and how it's aligning lean fundamentals and behaviors across the organizationWhy shifting the ROI conversation on capability-building (not just cost savings) is critical for long-term transformation successABOUT MY GUEST:Phil Wickler is a Chief Transformation Officer at GE Aerospace where he has enterprise responsibility for EHS, Quality, Lean Operations, Sustainability and Transformation. Phil joined GE in 1995. He progressed through several operations roles, including Six Sigma Black Belt in assembly and component manufacturing, and as a facility manager. Then most recently, the Vice President of Supply Chain at GE, leading global manufacturing and supply chain operations.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/46Connect with Phil Wickler: linkedin.com/in/philip-wicklerCheck my website: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about lessons from Toyota Leader, Isao Yoshino: Learning to Lead, Leading to Learn TIMESTAMPS FOR THIS EPISODE:01:54 Phil's career journey to Chief Transformation Officer04:28 Steps to lead culture change and build a thriving lean enterprise07:23 Common leadership misconceptions09:13 Helping leaders go to gemba with humility12:14 Setting up hoshin kanri up for success14:25 Importance of reflection for continuous improvement16:41 Narrowing down objectives vs. working on everything at once20:18 Moving from an operational leader to a transformational change leader22:04 How centralized and decentralized lean teams support enterprise culture change25:15 Integrating communications and HR functions in transformation & talent development26:18 GE Aerospace's proprietary lean management system – FLIGHT DECK28:12 Mindset shifts that shaped Phil's leadership31:00 Measuring cultural change through lean and FLIGHT DECK34:57 Starting with the basics is critical in leading change37:55 Real-world example of progress at site level39:21 How to strengthen the positioning of lean/Operational Excellence in your organization41:55 One element that accelerated GE Aerospace's transformation42:31 How to get started/ bring senior leaders on board
Welcome back to Ditch the Labcoat, the show where we challenge assumptions in medicine and seek out the systems, stories, and science that truly shape healthcare. In today's episode, we're joined by Martin Bromiley: airline captain, human factors champion, and founder of the Clinical Human Factors Group.But before he became a global advocate for patient safety, Martin faced unimaginable tragedy when his wife, Elaine, died following what was supposed to be a routine surgical procedure in 2005.Martin's journey isn't just about personal loss—it's about his relentless quest to understand why a well-trained, technically proficient medical team could still fall short in a critical moment. Drawing lessons from aviation, where errors spark investigation and learning rather than resignation, Martin became a pivotal force in bringing the science of human factors—a field all about understanding how people interact with their environment, teams, and tools—into the world of healthcare.In this conversation, we explore not just the events that launched his mission, but the broader issues of humility, communication, and system design. We talk about “can't intubate, can't ventilate” scenarios, reflect on the evolution of patient safety culture, and crack open the stubborn problem of medical hierarchy. Martin's story isn't just one of systemic frustration; it's also one of hope and tangible change.So whether you're a healthcare professional, a patient, or just someone curious about how lives can be saved not simply by skill, but by safer systems—this episode is a gripping, essential listen. Plug in and prepare to have your ideas about medicine, teamwork, and learning turned upside down.Episode HighlightsHumility in Healthcare – Humility is vital for professionals to learn, grow, and stay open to feedback, ultimately improving patient safety.Communication Saves Lives – Miscommunications in critical situations can be fatal; clear, assertive dialogue and defined roles are essential in emergencies.Teamwork Over Hierarchy – Breaking down rigid medical hierarchies empowers every team member to speak up for patient safety.Design Smarter Systems – Systems must be created to make errors less likely, whether via technology, checklists, or better equipment design. Independent Case Reviews – Conducting external, impartial reviews after adverse events helps identify root causes and leads to improvements.Small Changes, Big Impact – Reducing steps in processes, standardizing equipment, or tweaking procedures can greatly decrease error risks.Continuous Improvement Mindset – Perfection isn't possible, but aiming to get a little better every day is the key to safer healthcare for all.Episode Timestamps 6:15 — Turning Point: Embracing Human Factors 7:19 — "Science Overlooked in Healthcare" 11:01 — Intensive Care Transfer Decision 14:51 — Receptionist Sparks Important Meeting 18:11 — Evolution of Case Review Processes 22:27 — "Human Factors in Healthcare Initiative" 25:02 — Origin of Aviation Safety Protocols 28:28 — Enhancing Safety in Drug Handling 30:30 — Medication Errors and Design Flaws 33:49 — Promoting Human Factors in Healthcare 38:04 — Team Leadership in Medical Procedures 42:51 — Healthcare Pressures and Consequences 44:47 — "Concerns Over Arrogant Healthcare Professionals" 50:16 — Striving for Continuous Improvement in Healthcare 52:36 — Progress in Healthcare Culture ShiftDISCLAMER >>>>>> The Ditch Lab Coat podcast serves solely for general informational purposes and does not serve as a substitute for professional medical services such as medicine or nursing. It does not establish a doctor/patient relationship, and the use of information from the podcast or linked materials is at the user's own risk. The content does not aim to replace professional medical advice, diagnosis, or treatment, and users should promptly seek guidance from healthcare professionals for any medical conditions. >>>>>> The expressed opinions belong solely to the hosts and guests, and they do not necessarily reflect the views or opinions of the Hospitals, Clinics, Universities, or any other organization associated with the host or guests. Disclosures: Ditch The Lab Coat podcast is produced by (Podkind.co) and is independent of Dr. Bonta's teaching and research roles at McMaster University, Temerty Faculty of Medicine and Queens University.
BONUS: Never Stop Experimenting—Building a Culture of Continuous Discovery with Stavros Stavru In this BONUS episode, we dive deep into the world of continuous experimentation with Stavros Stavru, Ph.D. in Organizational Transformations and founder of EdTech ventures AhaPlay and The Caringers. Stavros shares insights from his latest book "Never Stop Experimenting" and reveals how teams can maintain their discovery mindset while balancing the pressures of delivery. The Exploration-Exploitation Dilemma "What would we choose? What we know, and try to exploit? Or go for something new, and better than we currently have?" Stavros introduces us to one of the fundamental challenges facing modern teams: the tension between exploration and exploitation. He explains how teams often start with an exploration mindset, focused on solving real problems through discovery. However, over time, there's a natural shift from discovery to delivery, and teams forget the importance of continued exploration. The title "Never Stop Experimenting" serves as an anchor for teams to remember the value of maintaining their experimental approach even when delivery pressures mount. Born from a Decade of Practice "All the techniques that I describe in the book were born during 10 years of practice." The book isn't theoretical - it's grounded in real-world application. Stavros shares how every technique and framework in "Never Stop Experimenting" emerged from his extensive hands-on experience working with teams over a decade. This practical foundation ensures that readers get battle-tested approaches rather than untested concepts. Software Development as Incremental Experiments "Experimentation requires a creative process." Stavros addresses a common challenge: while teams understand the benefits of experimentation and want to experiment, they often face management resistance that ultimately demotivates the team. He emphasizes that viewing software development as a series of incremental experiments isn't just beneficial - it's absolutely necessary for teams to remain innovative and responsive to changing needs. The Fatware Matrix: Putting Products on a Diet "The challenge: how do you convince the business that you need to spend some time removing features?" One of the book's standout concepts is "The Fatware Matrix," which helps Product Managers recognize when their product is becoming bloated. Stavros introduces a practical tool combining the Kano framework with maintenance cost analysis to illustrate the true cost and impact of maintaining old features. This approach helped one team successfully remove features from their software, with stakeholders later commenting, "Now this is more transparent for us." The key is managing feature creep and software bloat before they become overwhelming. The NSE Ratio: Optimizing Experimentation Rhythm "It's when we try something new that we learn what works. We need to change something on a regular basis." The NSE (Never Stop Experimenting) Ratio measures how long teams wait before introducing new approaches or experimenting with their processes. Stavros explains how teams should define their NSE ratio as part of their team agreements, establishing a regular cadence for trying new things. This systematic approach ensures that learning and adaptation become embedded in the team's rhythm rather than happening sporadically. Building a Safe-to-Fail Culture "Speak of your own failures. When we show our failures as leaders, we show the team that they can run their own experiments." Creating a truly safe-to-fail environment requires leaders to model vulnerability and transparency about their own mistakes. Stavros emphasizes that leaders must give the example by sharing their failures openly, which gives permission for the rest of the organization to take risks and learn from their own experiments. This leadership modeling is crucial for establishing psychological safety around experimentation. About Stavros Stavru Stavros is a Ph.D. in Organizational Transformations and a leading voice in Agile coaching, leadership, and soft skills. Founder of EdTech ventures AhaPlay and The Caringers, he has delivered over 800 trainings and authored Never Stop Experimenting, a powerful toolkit for continuous improvement across teams and organizations. You can connect with Stavros Stavru on LinkedIn, and check his book site at Neverstopexperimenting.com.
Summary In this episode of the Customer Experience Revolution podcast, host Dave Murray speaks with Victor Aranda from KeyBank about the transformative 'Moments Matter' initiative. They discuss the framework's three pillars, the impressive growth in Net Promoter Score (NPS), and the strategies implemented to sustain momentum and consistency in client and teammate experiences. Victor shares insights on the ambassador program, the importance of emotional connections with clients, and how the initiative has become a competitive advantage for KeyBank. The conversation emphasizes the ongoing commitment to improvement and the daily efforts required to maintain high standards in customer service. Takeaways Victor Aranda leads the 'Moments Matter' initiative at KeyBank. The initiative focuses on client and teammate experience. KeyBank's NPS score increased from 57 to 85 in four years. An ambassador program was created to empower leaders across the organization. Sustaining momentum is crucial for long-term success. Emotional connections with clients lead to increased loyalty. The initiative is embedded in onboarding and daily operations. Inconsistency in service is a major challenge to overcome. Continuous improvement is a core value at KeyBank. Celebrating small wins helps maintain motivation and focus. Chapters 00:00Introduction to Moments Matter 02:09Understanding the Moments Matter Framework 05:06Success Metrics and NPS Growth 09:41Implementation Strategies and Ambassador Program 17:35Sustaining Momentum and Consistency 26:10Creating a Competitive Advantage 30:31Emotional Connections and Client Experience 34:45The Daily Commitment to Improvement Links KeyBank Connect with Vistor Aranda Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership: https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors: tdg.click/claudia Secret Service Blog: https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/ Books Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.
Dwarkesh Patel is the host of the Dwarkesh Podcast. He joins Big Technology Podcast to discuss the frontiers of AI research, sharing why his timeline for AGI is a bit longer than the most enthusiastic researchers. Tune in for a candid discussion of the limitations of current methods, why continuous AI improvement might help the technology reach AGI, and what an intelligence explosion looks like. We also cover the race between AI labs, the dangers of AI deception, and AI sycophancy. Tune in for a deep discussion about the state of artificial intelligence, and where it's going. --- Enjoying Big Technology Podcast? Please rate us five stars ⭐⭐⭐⭐⭐ in your podcast app of choice. Want a discount for Big Technology on Substack? Here's 25% off for the first year: https://www.bigtechnology.com/subscribe?coupon=0843016b Questions? Feedback? Write to: bigtechnologypodcast@gmail.com
In this episode of Long Blue Leadership, Dr. John Torres shares his inspiring journey from being the first in his family to attend college to becoming NBC's senior medical correspondent. SUMMARY Dr. Torres discusses the challenges he faced at the Air Force Academy, the pivotal moments that shaped his leadership skills, and the influence of his family values. He reflects on his unconventional experiences, including survival training and falconry, and how these experiences prepared him for a successful career in medicine and media. His story is a testament to resilience, curiosity, and the importance of mentorship in leadership. In this conversation, he shares his journey from dealing with hantavirus outbreaks in New Mexico to becoming a prominent medical correspondent during the pandemic. Dr. Torres discuss the challenges of communicating complex medical information to the public, the importance of empathy when delivering bad news, and the role of family support in his career. Finally, he emphasizes the need for continuous improvement in leadership and the value of instilling positive values in the next generation. SHARE THIS EPISODE LINKEDIN | FACEBOOK DR. TORRES' TOP 10 LEADERSHIP TAKEAWAYS - Lead with empathy: Understand where people are coming from, recognizing that anger often stems from fear and underlying concerns. - Communicate clearly: Break down complex information into understandable terms, whether speaking to patients, soldiers, or the public. - Be willing to admit mistakes: True leadership means having the courage to acknowledge when you're wrong and take responsibility. - Develop a "no excuse" mentality: Take ownership of situations, even when they're not entirely your fault. - Build trust through peer-to-peer interactions: Treat people as equals rather than using an authoritarian approach. - Continuously learn and adapt: Stay current in your field and be open to new experiences and perspectives. - Support your team's individual growth: Encourage people to pursue their passions and provide guidance without pressure. - Match your emotional delivery to your message: Ensure your communication is authentic and appropriate to the content. - Lead by example: Demonstrate the values and work ethic you expect from others through your own actions. - Focus on purpose over position: Leadership is about making a positive impact and helping others grow, not about title or status. CHAPTERS 00:00 Introduction to Dr. John Torres 02:01 Overcoming Challenges at the Academy 05:03 Discovering Leadership Through Survival Training 08:33 Influence of Family Values on Leadership 10:42 Unconventional Experiences at the Academy 13:41 Transitioning from Pilot to Medical Doctor 20:06 Lessons Learned as a Flight Doc 23:58 Becoming an NBC Correspondent 24:37 Hantavirus and Early Medical Experiences 26:00 Transitioning to Media: From ER to TV 27:23 The Pandemic: A Super Bowl for Medicine 29:05 Communicating Medical Information Effectively 32:29 Delivering Bad News with Compassion 34:41 Teaching NATO Special Forces Medics 37:02 Family Support and Legacy 39:58 Instilling Values in the Next Generation 41:56 Continuous Improvement as a Leader 45:52 Final Thoughts and Future Aspirations ABOUT DR. TORRES BIO Dr. John Torres '82 is currently Senior Medical Correspondent for NBC News and a graduate of the United States Air Force Academy. With a career spanning more than 30 years in emergency medicine, military service, and national media, Dr. Torres brings a rare blend of clinical expertise, crisis leadership, and public communication to every role he takes on. Before joining NBC, he served in the Air Force, deploying to combat zones and responding to humanitarian crises around the globe. After retiring from the military, Dr. Torres transitioned to civilian emergency medicine and later began sharing trusted medical insights with millions of viewers through his work in broadcast journalism. On camera and off, he is known for making complex medical issues accessible and relevant, especially during moments of national concern like the COVID-19 pandemic. A seasoned leader shaped by experience in the field, the ER, and the newsroom, Dr. Torres exemplifies the values of service, clarity under pressure, and lifelong learning—principles he credits in large part to his upbringing in rural New Mexico, foundational Academy education and military experiences. CONNECT WITH DR. TORRES LINKEDIN ALL PAST LBL EPISODES | ALL LBLPN PRODUCTIONS AVAILABLE ON ALL MAJOR PODCAST PLATFORMS TRANSCRIPT SPEAKERS: Guest, Dr. John Torres '82 | Host, Lt. Col. (Ret.) Naviere Walkewicz '99 KEYWORDS Leadership, Air Force Academy, Dr. John Torres, survival training, medical correspondent, family values, unconventional journey, overcoming challenges, mentorship, public health, Hantavirus, medical communication, pandemic, media, family legacy, leadership, teaching, NATO, bad news delivery, continuous improvement The Long Blue Line Podcast Network is presented by the U.S. Air Force Academy Association & Foundation
Darren Walsh is Director & Leadership Coach at Making Lean Work Ltd. A leading management consultancy specializing in helping business leaders and managers unlock the transformative power of continuous improvement. He has over 30 years of experience, working with some of the best in automotive, aerospace, medical devices, energy, technology, financial services, and business improvement. He graduated with a master's degree from Lean Enterprise Research Centre, and his insights have been featured in industry-leading publications and conferences.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
What if your perceived company culture isn't what your team actually experiences? In this eye-opening episode of the Leadership Sandbox, Tammy J. Bond sits down with Eyad Mubaied, author of The Culture Driven Organization and founder of Cultivate Culture LLC, to dismantle common myths about organizational culture. Eyad shares powerful insights from his Culture Creation Model, revealing how true culture transformation goes beyond mission statements to align your Philosophy, Process, and People. Discover why leaders must own and shape their culture, rather than outsourcing it to HR, and learn how to audit your workplace for blind spots. This conversation provides actionable strategies for leaders at all levels to foster a culture-driven organization that genuinely impacts employee engagement, business growth, and overall performance. Key Takeaways for Leaders: Culture Drives Performance: Understand why a robust organizational culture is the engine of high performance, not just an aesthetic add-on. Leader Ownership: Leaders are the primary architects of corporate culture; it's built by design, not by default. The Culture Creation Model: Learn how aligning your philosophies, processes, and people is crucial for sustainable culture transformation. Audit Your Culture: Discover how to effectively assess your current organizational culture to identify and address toxic norms and blind spots. The Power of Listening: Your culture is defined not by what you say, but by how well you listen to your team. Continuous Improvement: A healthy workplace culture requires ongoing attention and a commitment to continuous improvement. In This Episode, You'll Learn: The #1 myth leaders believe about company culture and who truly sets it. How to audit your organizational culture effectively without ego getting in the way. Why performance-focused teams can still miss the mark on cultural alignment. Eyad's "sticky note wisdom" for everyday leadership development. The critical role of middle management in shaping and reinforcing culture. How to address toxic norms and foster a positive workplace culture. Chapters: 00:00 The Journey to Cultivating Culture: Eyad Mubaied's path from finance to culture transformation. 02:28 Understanding Culture: Definitions and Misunderstandings: Dispelling common myths about organizational culture. 05:11 The Role of Leadership in Shaping Culture: Why leaders must own their workplace culture. 08:04 The Culture Creation Model Explained: An in-depth look at Eyad's framework for culture creation. 16:21 Philosophies, Processes, and People: The Key Components of Culture: Deep dive into the pillars of the Culture Creation Model. 22:15 Auditing Culture: Identifying Blind Spots: Practical tips for assessing your organizational culture. 24:19 The Impact of Culture on Business Growth: Connecting culture directly to performance outcomes. 27:35 Assessing Organizational Culture: Further insights on evaluating your workplace dynamics. 29:19 Middle Management's Role in Culture: The crucial part middle leaders play in culture transformation. 32:20 Addressing Toxic Norms in Culture: Strategies for confronting and changing unhealthy organizational behavior. 35:39 Defining and Measuring Culture: How to make culture tangible for improvement. 38:02 Culture's ROI and Executive Mindset: The business case for culture-driven organizations. 43:43 Transforming Leadership Perspectives: Shifting how leaders view and engage with culture. 47:07 Key Takeaways for Leaders: Actionable advice for immediate implementation.
Chain of Learning: Empowering Continuous Improvement Change Leaders
Enter to win a copy of "Managing on Purpose" by Mark Reich, Chief Engineer of Strategy at the Lean Enterprise Institute (LEI). Giveaway open through June 20th.How effective is your organization's strategy in achieving results?If your team doesn't understand how their daily work connects to bigger organizational goals, you don't have a strategy—you have a gap. A gap in engagement. A gap in alignment. This gap leads to confusion, misaligned priorities, and wasted effort.I'm joined by Mark Reich, author of “Managing on Purpose”, to explore how hoshin kanri – often translated as strategy or policy deployment – can bridge this gap and transform your strategy development and deployment process.With 23+ years at Toyota and extensive experience guiding organizations through lean transformations, Mark reveals how hoshin kanri offers a different approach to strategy execution and management. It connects people to purpose, builds capability, and aligns cross-functional areas, turning vision into results.Turn your strategy into action by aligning and building a purpose-driven organization.YOU'LL LEARN:Differences between hoshin kanri and traditional strategy management Common misconceptions around strategy deployment and what sets hoshin kanri apartThe role of catchball in connecting top-down and bottom-up processesThe importance of building reflection (hansei) and PDCA (Plan-Do-Check-Act) into the processReal-world examples of organizations successfully transitioning to hoshin kanri strategy development and deploymentABOUT MY GUEST:Mark Reich is the author of “Managing on Purpose.” He spent 23 years at Toyota, including six years in Japan, seven years at the Toyota Supplier Support Center (TSSC), and over a decade leading Toyota's North American hoshin kanri process. Today, he's the Senior Coach and Chief Engineer of Strategy at the Lean Enterprise Institute (LEI), where he guides organizations and their executives on lean transformation.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/45Connect with Mark Reich: linkedin.com/in/markareichMark Reich's book, “Managing on Purpose”: lean.org/store/book/managing-on-purposeResources and ways to work with me: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonDownload my FREE KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Learn more about the history and application of hoshin kanri: Learning to Lead, Leading to LearnTIMESTAMPS FOR THIS EPISODE:2:05 Hoshin Kanri vs. traditional management approaches to strategy2:52 Mark defines hoshin kanri3:49 What people get around around strategy deployment4:26 Two key differences that sets hoshin kanri apart from traditional strategy5:16 The problem Mark aimed to solve in “Managing On Purpose”10:07 Why knowing your true north vision matters11:34 The complexity of the x-matrix in implementing strategy15:31 Why catchball is essential to hoshin kanri20:32 Leading effective catchball conversations23:07 Vertical vs. horizontal catchball24:31 Collaborative input in the A3 process26:17 How leaders can retain perspective for effective catchball conversations28:30 The PDCA cycle's critical role in hoshin kanri framework31:06 Importance of flexibility in leadership32:19 Distinguishing daily tasks vs. long term tasks for success34:31 Embedding reflection time in the hoshin process to make PDCA work37:31 Long-term learning in implementing effective systems39:48 Using hansei for reflection and prioritization Enter to win a copy of "Managing on Purpose" by Mark Reich, Chief Engineer of Strategy at the Lean Enterprise Institute (LEI). Giveaway open through June 20th.Apply today for my next Japan Leadership Experience — learn more and discover the power of this immersive learning experience.
What You'll Learn:In this episode, hosts Shayne Daughenbaugh, Catherine McDonald, and guest Cheryl Jekiel discuss the transition from using Lean as a collection of tools to embedding it into behavioral perspective. They emphasize the importance of behavioral change over tool implementation and highlight the need for clear vision, peer support, and top-down alignment to drive sustainable change.About the Guest:Cheryl Jekiel, Founder of the Lean Leadership Center, works with people-centric organizations that require the right people strategies and systems to achieve their business vision. Ms. Jekiel has developed expertise in optimizing lean manufacturing cultures while working with various organizations on their transformational journeys. Before opening the Lean Leadership Center, Ms. Jekiel held numerous senior leadership roles, including leading operations, human resources, and chief operating officer. As the author of “Lean Human Resources: Redesigning HR Practices for a Culture of Continuous Improvement”, Ms. Jekiel illuminates the role of HR in how organizations optimize people's talents. Ms. Jekiel also has a best seller, “Let Go to Lead: Six Habits for Happier, More Independent Teams (With Less Stress and More Time for Yourself)”.Links:Click Here For Cheryl Jekiel LinkedInClick Here For Lean Leadership Center Website
Send me a messageIn this episode of the Sustainable Supply Chain podcast, I had a cracking chat with René Schrama, Chief Commercial Officer at Peak Technologies. We dug into the evolving landscape of supply chain automation and what it truly means to “leverage automation intelligently” today.René shared how supply chain leaders are moving beyond full-scale automation projects and instead focusing on targeted improvements that actually matter. We explored why finding even six seconds to save in a warehouse process can add up to real gains, and how the Kaizen approach remains a solid guiding principle for continuous improvement.We didn't shy away from the challenges, either. René highlighted the impact of geopolitical disruptions like tariffs and shifting trade policies, and why adapting supply chain strategies has become more critical than ever.A big takeaway for me? Automation isn't about replacing people, it's about striking the right balance between human creativity and machine precision. We also discussed the importance of designing out waste, re-harvesting resources, and why open systems, not closed silos, are key to future-proofing operations.If you're in supply chain, sustainability, or digital transformation, this one's worth a listen. Let me know your thoughts in the comments below!Listen to the full episode wherever you get your podcasts, or on my website at https://www.sustainablesupplychainpodcast.com/#SupplyChain #Sustainability #Automation #Kaizen #IntelligentAutomation #PodcastElevate your brand with the ‘Sustainable Supply Chain' podcast, the voice of supply chain sustainability.Last year, this podcast's episodes were downloaded over 113,000 times by senior supply chain executives around the world.Become a sponsor. Lead the conversation.Contact me for sponsorship opportunities and turn downloads into dialogues.Act today. Influence the future.Support the showPodcast supportersI'd like to sincerely thank this podcast's generous supporters: Alicia Farag Kieran Ognev And remember you too can Support the Podcast - it is really easy and hugely important as it will enable me to continue to create more excellent episodes like this one.Podcast Sponsorship Opportunities:If you/your organisation is interested in sponsoring this podcast - I have several options available. Let's talk!FinallyIf you have any comments/suggestions or questions for the podcast - feel free to just send me a direct message on LinkedIn, or send me a text message using this link.If you liked this show, please don't forget to rate and/or review it. It makes a big difference to help new people discover it. Thanks for listening.
Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.Gemma is hugely passionate about Improvement and developing people and processes. She gets such a kick out of coaching and facilitating, especially when she sees the lightbulb switch on in someone's head – when they solve a problem; when they realize they have the power to change; or when they get excited about all the improvements they could make.In 2019, Gemma left the world of employment to establish her own business, SPARK Improvement, aiming to switch on as many lightbulbs as possible. Her mission is to help organizations and individuals be the BEST they can be, by helping people SEE, helping people THINK, and helping people CHANGE.Gemma is based in Cheshire in the UK, working globally.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
In recent years there has been a growing need for transparency within sustainable action taken by businesses. This is due to the rampant increase in greenwashing, which only serves to diminish the focus on genuine efforts, in addition to creating a culture of mistrust within stakeholders and consumers. To combat this, certain organisations have taken on the task of encouraging and supporting the accurate public disclosure of environmental data. Such is the case with today's focus, the Carbon Disclosure Project (CDP). In this episode Mel Blackmore discusses what the Carbon Disclosure Project is, what is required to earn an A rating, provides some tips on how to get that A rating and explains the pros and cons with getting involved with the project. You'll learn · What is the Carbon Disclosure Project? · What are the requirements to achieve an A rating? · Top tips for earning an A rating in the CDP · What are the advantages of earning a CDP rating? · What are the disadvantages of getting involved with the CDP? Resources · Carbon Disclosure Project · Carbonology · Contribute to Mel's carbon verification commitment research by taking her Survey In this episode, we talk about: [02:05] Episode Summary – Mel discusses the Carbon Disclosure project, including what's involved with taking part, how to achieve an A rating and the pros and cons of the project. [03:00] Why is there a need for the CDP? An increased number of investors and financial institutions, in addition to clients are demanding more than just financial reports. They want to know what a company's environmental footprint is, and at this point, it's time to move on beyond simply making pledges. Ultimately, key stakeholders are looking for a commitment to sustainability and for accessible information to help them understand how an organisation is managing its climate risks and opportunities. This is where CDP comes in. A key component of getting the coveted A rating within CDP involves independent verification of greenhouse gas emissions. [04:45] What is the Carbon Disclosure Project? CDP is a global non-profit that runs the world's leading environmental disclosure system. For over two decades, it has revolutionized how companies, cities, states, and regions report their environmental impacts. They ask thousands of organizations to disclose data on climate change, water security, and deforestation. This data is then used by investors, purchasers, and policymakers to make informed decisions. The CDP questionnaire covers a wide range of topics, from governance and strategy to risk management, targets, and of course, greenhouse gas emissions. Companies receive a score from D- to A based on the completeness of their reporting, their level of awareness of environmental issues, their management of those issues, and ultimately, their leadership in addressing them. [05:40] We want to hear from you: Mel is currently running some research around CDP and the key drivers behind carbon emission verification, and would appreciate your feedback if you have a few minutes to spare. The results are completely anonymous, and it should only take 5 – 10 minutes. You can take the survey here. Thank you in advance to any contributors! [09:10] What is required to achieve an A Rating? – There are a number of key requirements, including:- 1. Comprehensive Disclosure and Data Quality: This is foundational. You need to provide accurate and complete data across all relevant sections of the CDP questionnaire. This includes detailed information on your Scope 1, Scope 2, and increasingly, your Scope 3 GHG emissions. 2. Strong Governance and Strategy: CDP looks for clear evidence that environmental issues are integrated into your company's core business strategy and that there's robust board and management oversight of climate-related matters. This means having a defined climate strategy, understanding your climate-related risks and opportunities, and demonstrating how you're incorporating these into your financial planning. 3. Verified Data: To truly hit that "A" list, your Scope 1 and Scope 2 GHG emissions, and a significant portion of your Scope 3, must be independently verified. This isn't just a suggestion; it's an essential criterion for the leadership level. Independent verification provides crucial assurance to stakeholders that your reported emissions data is accurate, reliable, and trustworthy. It also minimises the risk of “Greenwashing”. 4. Science-Based Targets and a Robust Climate Transition Plan: CDP is increasingly emphasizing the need for companies to set ambitious, science-based targets for emissions reductions, aligned with a 1.5°C global warming scenario. In addition, having a publicly available, credible climate transition plan that outlines how you will achieve these targets, including specific actions, metrics, and progress tracking mechanisms, is now a must for "A" list companies. 5. Value Chain Engagement: For many companies, the most significant emissions lie within their supply chain. To achieve an "A" rating, you'll need to demonstrate robust engagement with your suppliers to measure and reduce their emissions, and address environmental impacts across your entire value chain. 6. Continuous Improvement and Transparency: The "A" rating isn't a one-off achievement. It reflects a commitment to continuous improvement in your environmental performance and a willingness to be transparent about your journey, including challenges and successes. [15:05] Top tips for achieving a CDP A Rating:- Tip 1: Plan Ahead and Start Early. CDP reporting is an annual cycle, and it's complex. Don't wait until the last minute! Start gathering your data, assessing your internal processes, and identifying any gaps well in advance. This includes planning for your verification process. Tip 2: Invest in Robust Data Management Systems. Accurate and comprehensive data collection is paramount. Consider leveraging sustainability software that can help you track, calculate, and manage your GHG emissions data efficiently. This reduces manual errors and streamlines the reporting process. Tip 3: Understand the Verification Process. This is where an accredited verification body, like Carbonology, becomes invaluable. Verification Bodies work to an internationally recognized standard, typically ISO 14064-3, to ensure the accuracy and reliability of your GHG emissions data. The process involves: · Defining the scope: What emissions are being verified? · Data review: Examining your underlying data, methodologies, and calculations. · Site visits (where applicable): Physically verifying operational data. · Report generation: Providing an assurance statement on the accuracy of your emissions. Tip 4: Engage with a CDP-Accredited Verification Body. CDP specifically requires third-party verification from an independent external organization that is accredited and competent. Look for bodies with proven experience and accreditation to international standards like ISO 14064. They can guide you through the process, identify areas for improvement, and ensure your data meets the stringent requirements for leadership points. Tip 5: Conduct a Gap Analysis. Before you even begin your disclosure, perform a thorough gap assessment against the latest CDP questionnaire and essential criteria. This will highlight areas where your current disclosures fall short and allow you to address them proactively. Tip 6: Focus on Quality over Quantity. While comprehensive disclosure is important, ensure the quality and accuracy of your data. It's better to provide high-quality, verified data for a focused set of emissions than to report broadly with unverified or unreliable numbers. Tip 7: Train Your Team. Ensure your internal team understands the CDP requirements and best practices for sustainability reporting and data collection. Building internal capacity is essential for maintaining high-quality disclosures year after year. [20:35] The pros of voluntary disclosures: Enhanced Reputation and Brand Value: Disclosing and performing well on platforms like CDP showcases your commitment to environmental responsibility. This can significantly boost your reputation among customers, employees, and the wider public, attracting conscious consumers and talent. Risk Management and Resilience: The disclosure process forces companies to identify and assess their environmental risks – from climate change impacts to resource scarcity. This proactive approach allows for better risk mitigation strategies, building greater business resilience. Cost Savings and Operational Efficiency: The process of measuring and managing environmental impacts often reveals opportunities for greater efficiency, such as reduced energy consumption, waste reduction, and optimized resource use, leading to tangible cost savings. Competitive Advantage: Being a leader in environmental transparency can differentiate your company in the marketplace, especially as sustainability becomes a key consideration for clients and supply chain partners. Competitive Advantage: Being a leader in environmental transparency can differentiate your company in the marketplace, especially as sustainability becomes a key consideration for clients and supply chain partners. Preparation for Future Regulation: Voluntary disclosure puts you ahead of the curve. As environmental regulations become increasingly stringent globally, companies with established reporting mechanisms will be better prepared to meet mandatory requirements. Innovation and Strategic Planning: The disclosure process encourages long-term strategic planning around environmental impact, driving innovation in products, services, and processes. Benchmarking and Peer Learning: CDP provides a framework for measuring and tracking your performance over time and allows you to benchmark yourself against industry peers, identifying areas for improvement and learning from best practices. [14:15] The cons of voluntary disclosures?: Resource Intensive: Comprehensive ESG reporting, especially to the level required for an "A" rating, can be costly and time-consuming, particularly for smaller companies with limited resources. It requires dedicated personnel, data collection, and often external consulting or verification services. Risk of Greenwashing: If disclosure isn't backed by genuine action and verified data, there's a significant risk of "greenwashing" – providing a misleading impression of your sustainability efforts. This can lead to reputational damage, loss of trust, and even legal scrutiny if claims are found to be unsubstantiated. This is precisely why independent verification is so crucial. Lack of Accountability (without verification): Without external verification or assurance, the reliability and accuracy of self-reported data can be questioned, diminishing the value and trustworthiness of the disclosure. This is a major concern for investors who demand the same robustness for non-financial data as they do for financial data. Potential for Negative Public Scrutiny: Once you disclose, your data is public. This means your environmental performance, or lack thereof, can be scrutinized by activists, media, and the public. Companies must be prepared to address any critical feedback. If you'd like any assistance with carbon verification, get in touch with Carbonology, they'd be happy to help! We'd love to hear your views and comments about the ISO Show, here's how: ● Share the ISO Show on Twitter or Linkedin ● Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List
In this episode of the Getting Smart Podcast, host Victoria Andrews sits down with educational leaders BB Ntsakey and Kelly Niccolls to explore the transformative power of liberatory assessment. Discover how these innovative approaches move beyond traditional metrics to create personalized, student-centered learning experiences that emphasize growth and empowerment. By reimagining assessment as a tool for learning and liberation, educators can foster environments where students' unique strengths and potential are recognized and nurtured. Tune in to learn how you can implement these practices in your own educational context and the positive impact they can have on student engagement and achievement. Outline (00:00) Introduction to the Podcast (03:08) Liberatory Assessment Framework (07:45) Innovative Assessment Practices at Misa (15:20) Student-Centered Learning and Continuous Improvement (19:29) Practical Steps for Teachers (27:20) Actionable Advice for Educators (29:42) Conclusion and Final Thoughts Links Watch the full video here Read the full blog here Kelly Niccolls LinkedIn Bb Ntskaey LinkedIn Mysa Microschool
Real innovation? It's not just the tools and techniques you use, it's how you think. In this episode of the BackTable OBGYN podcast, hosts Dr. Mark Hoffman and Dr. Amy Park welcome Dr. Kevin Stepp, a MIGS surgeon and urogynecologist in Charlotte, North Carolina, and an OBGYN professor at Wake Forest University School of Medicine. Dr. Stepp shares his journey into the field, including his serendipitous start in single-port laparoscopy and the many surgical innovations that he has pioneered. --- SYNPOSIS The conversation highlights the importance of anatomical knowledge, thinking beyond conventional surgical approaches, and the significance of teamwork and efficiency in the operating room. A central focus is placed on the development and application of single-port techniques, highlighting the associated learning curves and the evolving role of robotic surgery. The discussion also explores how surgical team dynamics, effective communication, and ongoing innovation collectively contribute to better patient outcomes and advancement in the medical field. --- TIMESTAMPS 00:00 - Introduction03:50 - Pioneering Single Port Laparoscopy10:10 - Challenges and Advantages of Single Port Surgery13:52 - Cosmetic Considerations and Incision Techniques27:27 - Innovative Approaches and Future Directions30:40 - Understanding 3D Anatomy in GYN Surgery32:10 - Sustaining Innovation in Urogynecology33:53 - Efficiency in Surgical Procedures39:20 - Advancement of Surgical Educational Materials 42:47 - Single Port and Robotic Procedures50:50 - Building a Team through Positive Surgical Culture01:02:13 - Continuous Improvement and Humility in Surgery
Welcome to another episode of The Site Shed! In Episode 456, host Matt Jones sits down with James Hearn of Silver Peak Construction for a powerhouse discussion on scaling a trades business, mastering the sales process, and the surprising role that customer rapport (and even a client's pet preferences) can play in business success.James shares his journey from commercial projects and roadwork to mastering bathroom, laundry, and wet area renovations across Melbourne's western suburbs and rural Victoria. You'll hear real-world tactics Silver Peak uses—like ultra-fast quoting, rigorous client qualification, streamlined operations manuals, and detailed follow-up—to outpace the competition. Plus, discover why James screens customers based not just on budget, but even on whether they own dogs
In this episode of the ABB Solutions Podcast, host Mike Murphy is joined by Randy Stevens, North American Training Manager for Automation Solutions. They discuss the importance of team building, from defining roles and setting clear goals to staying aligned and motivated, especially in remote settings. Randy shares insights from his military background, emphasizing discipline, respect, and execution as keys to team success. Tune in to hear insights on: · Getting to Know Your Team: Why understanding individual strengths and weaknesses builds better collaboration. · Clear Objectives & Defined Roles: Preventing misalignment through consistent communication and shared goals. · Maintaining Engagement: How regular check-ins and project cadences can keep momentum strong. · Lessons from the Military: Discipline, respect, and execution are timeless traits of successful teams. · Remote Team Building: Shifting focus from time-based to results-based performance. · Serving the Greater Good: Encouraging a mindset prioritizing team success over individual gain. References If you would like to attend a training, head over to our U.S. Drives & PAC Automations Solutions Training page. Interested in learning more about ABB Drives? Join our Tech Tuesday webinars where our experts tackle topics from improving efficiency and reliability to solving maintenance issues. Podcast 1: ABB Drive Training – enhancing knowledge with the latest technologies: https://www.buzzsprout.com/1770390/episodes/15417875 Podcast 2: Training with ABB, maximizing your learning potential: https://www.buzzsprout.com/1770390/episodes/15504472 Podcast 3: Training with ABB Project management – scope, scheduling and resources defined: https://www.buzzsprout.com/1770390/episodes/15697913 Podcast 4: Training With ABB – Continuous Improvement: https://www.buzzsprout.com/1770390/episodes/15743022 Podcast 5: Training With ABB – Mastering Presentations: https://www.buzzsprout.com/1770390/episodes/15980063 Podcast 6: Training With ABB – An Approach to Safety: https://www.buzzsprout.com/1770390/episodes/16172707 Podcast 7: ACS8080 5 Year Packaged Solutions: https://abbsolutionspodcast.buzzsprout.com/1770390/episodes/17088596
BONUS: Zach Goldberg shares how to build high-performing engineering teams and master the startup CTO role In this BONUS episode, we dive deep into the world of startup leadership with Zach Goldberg, author of The Startup CTO's Handbook. We explore the critical transition from engineering to leadership, the art of balancing technical debt with startup urgency, and the communication skills that separate great CTOs from the rest. The Genesis of The Startup CTO's Handbook "My original training in software engineering was not enough for being a leader. All the people and leadership skills, I had to learn on my own." Zach's journey to writing The Startup CTO's Handbook began with a stark realization about the gap between technical training and leadership reality. Despite his classical software engineering background, he discovered that the people and leadership skills required for CTO success had to be self-taught. The book emerged from a growing Google Doc of topics and frameworks addressing the leadership and management challenges that CTOs consistently face - from hiring and performance management to making strategic decisions under pressure. Today, we can either buy the digital/print book on Amazon, or read the book on GitHub. In this segment, we also refer to the book The Great CEO Within. Learning to Truly Learn: The Max Mintz Story "Max only cared about my ability to learn - to get curious about something hard. He wanted to help me deal with complexity." Zach opens his book with a deeply personal story about his mentor, Max Mintz, who fundamentally changed his approach to learning during what he calls "the most impactful single coffee" of his life. Over 1.5 years of conversations, Max taught him that true learning isn't about accumulating facts, but about developing curiosity for hard problems and building the capacity to handle complexity. This lesson forms the foundation of effective CTO leadership - the ability to continuously learn and adapt in an ever-changing technical landscape. The Three Critical CTO Mistakes "As a CTO, the most important 3 things: people, people, people. Do the people have the right energy, the right passion? Assemble the right team." Zach identifies consistent patterns in startup CTO failures across his experience. The first and most critical mistake is undervaluing people decisions - failing to prioritize team energy, passion, and the right assembly of talent. The second category involves investment mistakes, particularly the challenge of balancing short-term survival needs with long-term technical goals. In startups, the ROI timespan is exceptionally short, requiring optimization for immediate objectives rather than hypothetical scale. The third mistake is treating technology as religion rather than tools, losing sight of what the business actually needs. Optimizing for Velocity and Developer Experience "You are optimizing for velocity! What are you doing to help developers get their work done? Look at developer experience as a metric." Successful startup CTOs understand that velocity - the time from idea to valuable market delivery - is paramount. This requires a fundamental shift in thinking about technology decisions, focusing on features that deliver real customer value rather than technical elegance. Zach emphasizes measuring developer experience as a key metric, recognizing that anything that helps developers work more effectively directly impacts the company's ability to survive and thrive in competitive markets. The Professional Skill Tree Concept "It's like a character progression in an RPG. When we learn one type of skills, we don't learn other types of skills. We make investments every day and we have a choice on where we learn." Drawing from gaming metaphors, Zach explains how technical professionals often reach Level 100 in engineering skills while remaining Level 1 in management. The skill tree concept highlights that every learning investment is a choice - time spent developing one skill area means less time available for others. For engineers transitioning to leadership, the key is recognizing opportunities to serve as tech leads, where they can begin setting culture and quality standards while still leveraging their technical expertise. Balancing Kaizen with Startup Urgency "Pick the high-impact debt, and pay that down. This is not always easy, especially because we also need to pick what debt we don't invest on." The tension between continuous improvement and startup speed requires sophisticated thinking about technical debt. Using financial analogies, Zach explains that technical debt has both principal and interest components. The key is identifying which debt carries the highest interest rates and can be paid down most quickly, while consciously choosing which debt to carry forward. This approach maintains the healthy tension between quality and speed that defines successful startup engineering. The Power of Audience Empathy "The single hardest skill, especially for very tech leaders is that of 'audience empathy.' When you explain ideas to people, you usually assume a lot - but they might not." According to Zach, the most undervalued communication habit for startup tech leaders is developing audience empathy. Technical leaders often suffer from the curse of knowledge, assuming their audience shares their context and understanding. The solution requires deliberately considering what the audience already knows before crafting any communication, whether it's explaining technical concepts to non-technical stakeholders or providing clear direction to team members. In this segment we refer to the concept of “the curse of knowledge”, a cognitive bias that occurs when a person who has specialized knowledge assumes that others share in that knowledge. About Zach Goldberg Zach Goldberg is a seasoned technical entrepreneur, executive coach, and author of The Startup CTO's Handbook. With a founder's mentality and a passion for systems thinking, Zach helps engineering leaders build high-performing teams. He also founded Advance The World, a nonprofit inspiring youth in STEM through immersive experiences. You can link with Zach Goldberg on LinkedIn, and visit Zach's website at CTOHB.com.
Chain of Learning: Empowering Continuous Improvement Change Leaders
How many questions is too many?You know that asking effective questions is key to helping others solve problems and unlocking improvement, but can you ask too many questions?Yes! And when you do so, you actually hinder progress, not enable it.In this episode, I share one of the most common mistakes leaders and coaches alike make when learning to Break the Telling Habit® and moving from “telling” to “asking”. It's a crucial shift to stop being the expert with all the answers, but when you overpivot to only asking, you can leave the person you're intending to support feeling frustrated and stuck. Coaching for improvement isn't just about inquiry—it's about navigating what I call the “Coaching Continuum”—knowing when to provide open support for problem-solving and when to step in with direction.And importantly, always keeping the problem-solving responsibility with the person you are coaching.YOU'LL LEARN:When and how to switch between directive coaching and open coachingThe Coaching Continuum and how to maintain the ownership of problem-solving with the actual problem ownerThree key steps to navigate the Coaching Continuum effectivelyA leader or coach's role in overseeing the problem-solving process, whether using an A3 report or another improvement methodThe importance of embracing struggle in the learning process and allowing time for responseTune in to learn how to navigate this continuum and become a more effective Transformational Improvement Coach!IMPORTANT LINKS:Full episode show notes with links to other episodes and resources: ChainOfLearning.com/44Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonDownload my FREE KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Learn more about the role of leader as coach: Learning to Lead, Leading to LearnTIMESTAMPS FOR THIS EPISODE:02:59 Navigating the coaching continuum 03:59 A brief explanation of the coaching continuum to be a more helpful coach05:32 The 3 key steps to effectively navigate the coaching continuum05:43 Step 1: Understand their thinking to know whether open coaching or directive guidance is needed07:12 Step 2: Get comfortable with struggle08:26 When to pivot from open coaching to directive coaching8:37 How to label your actions to clarify your intention11:01 Step 3: Today's not the only day, follow up with a coaching process question to encourage learning11:27 Benefit of asking a process question to understand next steps13:32 A leader's role in developing an A3 report and owning the thinking process not the thinking15:13 Why coaching and leadership is situational15:35 Steps to make a plan for effective coaching15:42 Step 1: Ask a question before immediately jumping in15:54 Step 2: Give an example how you might approach the problem16:15 Step 3: The next step to take and what to expect
What You'll Learn:In this episode, hosts Catherine McDonald, Shayne Daughenbaugh, and guest Sam Yankelevitch discuss the importance of respectful delegation in leadership. They highlight the significance of clarity, accountability, and continuous coaching in delegation. Together, they elaborate on the "commitment conversation" framework, which includes defining tasks, acknowledging uncertainties, and regular follow-ups. They emphasize the need for leaders to shift from being intimidating task givers to supportive coaches.About the Guest:Sam Yankelevitch is the CEO of Xpress Lingo Solutions, a TEDx speaker, and corporate trainer focused on aligning people, processes, and communication to close performance gaps. An industrial engineer and former VP of global operations, he brings deep expertise in Lean, Quality, and problem-solving methodologies. Sam is a popular LinkedIn Learning instructor with over 750,000 learners and the author of several books, including Lean Potion #9, Walking the Invisible Gemba, and the fiction title An Interview with Failure. He lives in South Carolina with his wife and borrowed dog, and believes in lifelong learning and giving back.Links:Click Here For Sam Yankelevitch WebsiteClick Here For Sam Yankelevitch LinkedInClick Here For Sam Yankelevitch YouTube
As we give ourselves to God, our life and work flows out as sacrificial labor as we strain to produce good things for others. This brings us back to the idea that we, the ones creating value for customers, are in a position of givers. We give of our time, strength, ideas, resources, and skills. And our work to produce value for our customer through a Disciplined Offering has eternal ramifications. There is a transcendent moral good in our physical labor. Kaizen is more than Continuous Improvement.Kaizen is Disciplined Offering.
As we give ourselves to God, our life and work flows out as sacrificial labor as we strain to produce good things for others. This brings us back to the idea that we, the ones creating value for customers, are in a position of givers. We give of our time, strength, ideas, resources, and skills. And our work to produce value for our customer through a Disciplined Offering has eternal ramifications. There is a transcendent moral good in our physical labor. Kaizen is more than Continuous Improvement.Kaizen is Disciplined Offering.
How can we make school lunch cool again? What strategies actually boost student participation in school meal programs? In this episode sponsored by Multiteria, school nutrition leaders Marcus Shelton and Anji Branch share how they're transforming the cafeteria experience through creativity, innovation, and strong community relationships. Plus, we're joined by a special guest from Multiteria—Regional Senior Sales Manager Tracie Samp—who brings unique insights on how thoughtful design and flexible equipment can support these efforts.You'll hear practical insights on how to redesign food spaces, implement new services, and engage both students and staff—especially in rural districts where resources can be limited. Our guests discuss the importance of supportive administration, the power of networking, and the need for continuous improvement in food service programs. They also explore how exposure to healthy foods and inventive meal presentation can increase student excitement and involvement.If you're a school nutrition professional or simply passionate about improving education and student wellness, this episode offers real-world solutions to some of the biggest challenges in school food today.===========================Connect with our Guests!===========================FB: https://www.facebook.com/profile.php?id=100062954423017IG: https://www.instagram.com/gooding_cnp/LinkedIn: https://www.linkedin.com/company/multiteria/===========================Connect with us! ===========================Instagram: https://www.instagram.com/nxtgen_network/ Instagram: https://www.instagram.com/nextuptalkshow/ Instagram: https://www.instagram.com/nxtgenmarlon/ Facebook: https://www.facebook.com/NxtGenNetwork365 Linkedin: https://www.linkedin.com/company/nxtgen-network/ Twitter: https://twitter.com/NxtGen_Network TikTok: https://www.tiktok.com/@nxtgen.network Media Kit: https://the.nxtgennetwork.com/MediaKitServed Digizine December 2024 | Gifting Gratitude: https://nxtgennetwork.serveddigizine.com/view/674102441/===========================================Subscribe and Listen to the Next Up Podcast HERE:
What You'll Learn:In this episode, hosts Patrick Adams, Shayne Daughenbaugh, and guest Jason Schroeder discuss the importance of core values in leadership, particularly in the construction industry. Schroeder shares his journey from a command-and-control leadership style to a more collaborative approach, highlighting the significance of a clean, organized, and safe work environment.About the Guest:Jason Schroeder is a former Field Operations and Project Director. He has worked as a construction leader for 26 years, working in positions that ranged from field engineer to project superintendent, general superintendent, and field operations director. He is the Owner and Lead Trainer at Elevate Construction, a company focused on elevating construction throughout the world by providing insights, solutions, and training. His mission is to create respect in the field through trained leaders, which ultimately preserves and protects families in construction. He is the creator of the Field Engineer and Superintendent Boot Camps, which are immersive courses that train field leadership. Jason Schroeder hosts the Elevate Construction Podcast, a blog through Home - Elevate Constructionist, and trains, consults, and coaches throughout the world.Links:Click Here For Jason Schroeder's LinkedInClick Here For Jason Schroeder's YouTube Click Here For Jason Schroder's Podcast
Chain of Learning: Empowering Continuous Improvement Change Leaders
What's the real purpose behind the Japanese practices integral to lean management —like kata, obeya, and A3 reports?These methods are often misunderstood as mere templates or formats, without recognizing the deeper meaning and intention that drive their impact.In this episode, we're picking up on my conversation with Tim Wolput, Japanologist, Toyota Way management expert, and former World Aikido Champion, in Part 2 of this masterclass on Japanese culture and management. Tim brings a unique perspective on the connection between martial arts and leadership—exploring how practices like kata, obeya, and omotenashi (the spirit of hospitality) can be applied to transformational leadership in your organization.YOU'LL LEARN:What it means to flip the pyramid, highlighting the difference between servant leadership and traditional top-down leadershipWhat the tea ceremony teaches us in looking beyond transactional thinkingThe essence of obeya in being more than a space to display information and manage initiatives, but process for people development and collaborationThe importance of holding precious what it means to be human in leadership The concept of “ichigo ichie” and embracing the uniqueness of the present momentIn episode 42, we explored how Samurai and rice farming shaped Japanese leadership and how it differs from Western management. If you missed it, hit pause and listen now before continuing this episode!ABOUT MY GUEST:Tim Wolput is a Japanologist and Toyota Way Management expert passionate about helping people transform themselves, their organizations, and the world for the better. Since 2023 Tim has been my in-country partner for my immersive Japan Leadership Experiences. Originally from Belgium, Tim has lived in Japan since 1999 where he attended Tokyo University Graduate School where he studied the history of traditional Japanese mathematics. He is also the 2005 World Champion in Aikido. Tim is a certified Toyota Way Management System instructor and consultant to global organizations on Lean, Agile, and Toyota Production System (TPS).IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/43Listen to Part 1 with Tim Wolput: ChainfOfLearning.com/42Connect with Tim Wolput: linkedin.com/in/timwolputCheck out my website for resources and working together: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn about my Japan Leadership Experience program: kbjanderson.com/JapanTripTIMESTAMPS FOR THIS EPISODE:01:54 The meaning and practice of Aikido and lessons for leadership and lean management06:20 What it means to flip the organizational pyramid and how it relates to supportive and servant leadership09:37 Importance of kata in Japanese culture 17:24 The ritual of the tea ceremony and how it relates to business and customer service21:05 Disadvantages of replacing humans with machines to get things done22:40 The concept of obeya, visual management, and people development25:30 The importance of being people focused rather than tools and processes to reach goals
Jennifer Peterson, Manager of Continuous Improvement at Muscatine Power and Water (MPW) in Muscatine, Iowa, joined Jamie Flinchbaugh on the People Solve Problems podcast to share insights about her approach to problem solving. Jennifer's mission at MPW is to reduce frustration for coworkers through process improvement and problem solving. Working in a utility that provides critical services and never shuts down, Jennifer explains that prioritization is essential. At MPW, safety concerns come first, followed by reliability issues. Jennifer shares a practical example of how they tackled the recurring problem of squirrels chewing through utility lines by installing special pole wraps that prevent squirrels from climbing, significantly reducing outages. Rather than accepting this as an inevitable issue, her team actively sought solutions. When it comes to collaboration, Jennifer believes in inclusivity. She prefers having more stakeholders in the room rather than too few, aligning with Jamie's philosophy that problems can't be solved in isolation. Jennifer employs several facilitation strategies to ensure all voices are heard, especially from quieter team members. Her preparation includes learning about participants beforehand, sometimes through conversations with their supervisors, and creating a comfortable environment for contribution during sessions. Jennifer connects problem-solving effectiveness to the organization's mission. MPW revised their mission statement in 2023 to empower Muscatine residents and businesses to thrive, which has helped employees see the direct impact of their work. This connection to community creates natural motivation, as employees often serve their family members, friends, and neighbors. For tackling complex problems like safety and reliability, Jennifer recommends breaking them down into smaller, less intimidating parts. She draws a powerful connection between this approach and psychological safety, noting that when problems seem less overwhelming, people are more likely to embrace solutions and understand different perspectives. After 17 years at MPW, Jennifer recognizes the challenge of blind spots that come with long tenure. Her team documents processes for potential single points of failure and questions long-standing practices. They also use benchmarking and comparative data to challenge themselves, recently shifting from measuring against industry averages to top quartile performance. She notes that MPW's culture embraces holding themselves to high standards, with leadership promoting a standard of excellence throughout the organization. Jennifer combines her MBA from Western Illinois University, Bachelor's in English from St. Martin's University, and certifications as a PMP and Lean Black Belt to bring both analytical rigor and clear communication to her continuous improvement work. Learn more about Jennifer and Muscatine Power and Water at www.mpw.org or connect with her on LinkedIn at https://www.linkedin.com/in/jennifer-peterson-muscatine/.
What You'll Learn:Are you learning about improvement or actually doing it? In this episode, host Patrick Adams is joined by continuous improvement leader Brian DeVries to dig into the power of hands-on learning and why lectures alone just don't cut it. From the shop floor to the boardroom, real growth happens when you roll up your sleeves and apply what you've heard. Whether you're training teams or leveling up your own skills, tune in to discover how action-based learning builds true confidence, competence, and lasting change. About the Guest:Brian is a global leader with over 13 years of experience in driving lean strategy and assessments within manufacturing, food processing, and distribution facilities. Industries served in his career include agriculture, office furniture, food & beverage, golf course maintenance, and insurance. He is dedicated to improving lives through continuous improvement work and focuses on his core values of Happiness, Empathy, and Hope.Professionally, Brian has been recognized in the lean industry, having been featured on podcasts, served as an elected member of the Board of Directors for the Michigan Lean Consortium from 2016-2020, and spoken at various conferences, including the 2016 Lean Six Sigma World Conference where his team won the Project of the Year award. He prides himself on empowering those he works with to change their lives and continues to seek opportunities to inspire others.LINKS:Click Here For Brian DeVries' LinkedInClick Here to Enter the giveaway and to learn more about Kaizen Kit!The Big Thinking of a Small Knight
Lori Guasta, senior director of consulting operations at the National Safety Council, joins us to discuss continuous improvement – one of the four weekly themes of National Safety Month (June). We also discuss content from the May issue of Safety+Health. Read episode notes, visit links, sign up to be notified by email when each new episode has been published, and find other ways to subscribe. https://www.safetyandhealthmagazine.com/articles/26798-safe-side-podcast-continuous-improvement This episode is sponsored by Babbel for Business. Learn more about them at https://www.babbelforbusiness.com Published May 2025
Lori Guasta, senior director of consulting operations at the National Safety Council, joins us to discuss continuous improvement – one of the four weekly themes of National Safety Month (June). We also discuss content from the May issue of Safety+Health. Read episode notes, visit links, sign up to be notified by email when each new episode has been published, and find other ways to subscribe. https://www.safetyandhealthmagazine.com/articles/26798-safe-side-podcast-continuous-improvement This episode is sponsored by Babbel for Business. Learn more about them at https://www.babbelforbusiness.com Published May 2025
My guest today is Sharon Joseph. In this episode we talk about Sharons impressive career working at zoos across the United States from Zoo keeper to Vice President. We also discuss structuring animal welfare programs for institutions large and small. Enjoy! Resources: https://www.linkedin.com/in/sharon-joseph-300b32164/ sjoseph@birminghamzoo.com
Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.Gemma is hugely passionate about Improvement and developing people and processes. She gets such a kick out of coaching and facilitating, especially when she sees the lightbulb switch on in someone's head – when they solve a problem; when they realize they have the power to change; or when they get excited about all the improvements they could make.In 2019, Gemma left the world of employment to establish her own business, SPARK Improvement, aiming to switch on as many lightbulbs as possible. Her mission is to help organizations and individuals be the BEST they can be, by helping people SEE, helping people THINK, and helping people CHANGE.Gemma is based in Cheshire in the UK, working globally.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Kristilynn Turney is the CEO and Founder of Dr. Kristilynn Turney, LLC and the Co-Founder of Charter School Pros. Dr. Kristilynn Turney, LLC is certified as an Ohio Minority Business Enterprise and Ohio Women's Business Enterprise.Dr. Kristilynn Turney, LLC specializes in Diversity, Equity, and Inclusion Plans, Consulting, and Professional Development, Educational and Organizational Leadership, Coaching, and Mentoring, and School Improvement.Charter School Pros is a full-service partner for charter schools, delivering personalized and impactful support to drive leadership growth, teacher effectiveness, and student success.Dr. Kristilynn Turney has served in public education for 20 years in the Greater Cincinnati and Dayton, Ohio areas. She began her career as an English, Theatre, and Public Speaking Teacher. She was also a School Improvement Consultant and Literacy Coach for Hamilton County Educational Service Center and then Assistant Principal at Winton Woods High School. In 2012, Dr. Turney became the first Black Principal at Fairfield Middle School, and in 2014, she became the first Black Principal and only the third female Principal at Colerain High School. She ended her career in public education as a district-level administrator where she was a curriculum director and human resources/diversity director. She maintains Ohio Education Licenses in-All Communications (7-12), Principal (5-12), and Superintendent ( P-12).Dr. Kristilynn Turney has worked in diversity and leadership for many years. In these capacities, Dr. Turney has served as a building principal to improve cultural competency among her staff, a professor of “Community of Learners,” a course designed to make students more culturally aware, as a district-level administrator in the areas of curriculum, diversity, and human resources as well as an independent consultant helping individuals and organizations evaluate diversity practices and develop their diversity plans and models. Throughout Dr. Turney's work, she has successfully engaged 1000s of peopleands solicited help and guidance from many stakeholders of diverse backgrounds. While this has not been an easy task, especially when oftentimes she did not know the stakeholders prior to beginning the work, she made it seamless by building quick relationships through engaging activities, tasks, and social, and professional connections. In her “free time”, Dr. Turney enjoys spending time with her husband, Larry, and 4 kids-Kamille, Carson, Lailah, and Lennox. She spends many days and weekends chasing their many activities and sports. Kristilynn is also an active member of Sigma Gamma Rho Sorority, Inc. and Quinn Chapel AME Church. She enjoys traveling, reading, exercising, spending time with extended family and friends, and online shopping. She credits her success to her mother, Joan Burnett, who passed away in 2016. Her mother taught her grace, perseverance, strength, and to believe in God through all things! Currently, Dr. Turney works with public schools, charter schools, and organizations on Diversity, Equity, and Inclusion Practices and Professional Development, Educational and Organizational Leadership Coaching and Mentoring, and School Improvement. Her work sites have expanded the globe including Illinois, Connecticut, New York, Florida, and the Cayman Islands, just to name a few. She is trained in DEI by the University of South Florida. She is a consultant with the Ohio State Support Team, SST 11, in Continuous Improvement and Special Education. Dr. Kristilynn Turney is also the host of “Elevating with Equity,” an equity-centered education conference, and the author of “Inspiration and Reflections for the School Leader,” and “5 Months to School Improvement.” ______________________________________________________________________ The Edupreneur: Your Blueprint To Jumpstart And Scale Your Education BusinessYou've spent years in the classroom, leading PD, designing curriculum, and transforming how students learn. Now, it's time to leverage that experience and build something for yourself. The Edupreneur isn't just another book—it's the playbook for educators who want to take their knowledge beyond the school walls and into a thriving business.I wrote this book because I've been where you are. I know what it's like to have the skills, the passion, and the drive but not know where to start. I break it all down—the mindset shifts, the business models, the pricing strategies, and the branding moves that will help you position yourself as a leader in this space.Inside, you'll learn how to:✅ Turn your expertise into income streams—without feeling like a sellout✅ Build a personal brand that commands respect (and top dollar)✅ Market your work in a way that feels natural and impactful✅ Navigate the business side of edupreneurship, from pricing to partnershipsWhether you want to consult, create courses, write books, or launch a podcast, this book will help you get there. Stop waiting for permission. Start building your own table.
Send us a MessageIn this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of cycles in healthcare organizations, emphasizing the need for a structured framework and execution systems to achieve long-term improvement and transformation. She highlights how continuous systems and cycles can lead to sustained growth and better results, ultimately strengthening healthcare organizations and their communities.The execution of plans is crucial for organizational improvement and growth.Continuous systems and cycles prevent the need for constant restarting.Regular cycles of goal setting and action planning enhances team performance.Leadership development efforts can be aligned to a continuous learning process.Embedding cycles in systems fosters a culture of continuous progress.Strengthening healthcare organizations strengthens communities.Need help improving the culture, performance, and results of your healthcare organization? If so, let's talk: https://www.capstoneleadership.net/contact-usAre we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.
CIT units are a valuable corporate component that can offer insight to necessary changes. As many athletic coaches have said, “if we are not striving to always get better, we are getting worse.” Why? Because competitors who use CIT units will surpass stagnant mindsets. Complacency breeds mediocrity.Support the show
Send us a textThis episode of the Customer Success Playbook podcast is a breath of fresh Livingston, Montana air. Kevin Metzger sits down with Katie Smith, fractional CMO and founder of Wild Path Consulting, to unpack how strategic marketing and proactive customer listening can transform customer relationships and drive sustainable growth. Katie dives into tactics that ensure continuous customer engagement, especially in volatile markets, and shares actionable insights on how aligning customer feedback with marketing can unlock next-level success.Detailed Analysis: Katie Smith's marketing philosophy is simple but potent: Always keep your ear to the ground. As a fractional Chief Marketing Officer, she specializes in building scalable strategies by embedding listening loops throughout the customer lifecycle. In this episode, Katie unpacks the critical role of subtle, continuous feedback gathering—from onboarding questions like "What are you most excited about?" to reflective prompts such as "What has changed the most for you?"She emphasizes integrating these questions into everyday interactions rather than relying on clunky surveys. It's about embedding marketing intelligence into the customer success function. And here's the kicker: Katie makes a strong case that the insights from customer success should be fueling marketing strategy just as much as sales data does. That shift in mindset helps brands stay ahead of the curve—adjusting messaging, realigning offerings, and reinforcing value in real time.The conversation also touches on the broader organizational alignment between marketing and customer success teams. With fast-moving market shifts, this collaboration isn't just beneficial; it's essential. Katie leaves us with a compelling preview of part two, where the focus sharpens on co-owning long-term value across departments.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.
Julie Simmons, now retired, worked with her husband Scott as part of the Scott Wade Simmons & Associates, LLC providing leadership coaching and training in Strategy Development and Deployment, Leadership Development, and the Improvement Kata & Coaching Kata. Julie always had a passion for helping others develop their skills, capabilities, and confidence to solve complex challenges in their organizations using scientific thinking. Julie had the honor to be a frequent speaker and presenter at KataCon. Julie retired as the Executive Director for the Northwest High Performance Enterprise Consortium (NWHPEC) in January 2018 after leading the organization for fifteen years. As the Executive Director, Julie was responsible for promoting the vision, mission, and purpose of the consortium within the Portland and Vancouver business area. Prior to joining NWHPEC in 2004, Julie worked at the The Boeing Company for 14 years as Flight Line Expeditor, Shortage Controller, Supply Chain Analyst, and Manufacturing Process Analyst. She developed her skills as a Continuous Improvement practitioner while working as a Manufacturing Process Analyst where she became a Certified Accelerated Improvement Workshop leader and supported several Shingijutsu led Kaizen events. In retirement, Julie spends her time planning future travel, cooking for family and friends, and spending time with her husband Scott in all of their shared hobbies.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Why do so many continuous improvement journeys fail? What are the essential ingredients to any successful continuous improvement journey? What's the link between continuous improvement and change management principles? To help answer these questions, we have Scott Burgmeyer joining us today on the Balancing Act Podcast. Scott is the founder and CEO of BecomeMore Group, a business transformation and optimization consultancy. Scott is also the co-author of Chief Optimization Officer: Shattering the Status Quo. Tune into episode 191 to hear Scott's story, his career rocket-booster moment, and his thoughts on all things continuous improvement and business transformation. Learn more about Scott Burgmeyer at: https://www.becomemoregp.com/ Learn more about Andrew Temte at: https://www.andrewtemte.com
Chain of Learning: Empowering Continuous Improvement Change Leaders
Apply for the Nov 2025 Japan Leadership Experience - early registration rate now through May 31st! https://kbjanderson.com/japantrip/ How much of the Toyota Way is dependent on Japanese culture?And how much of it all comes down to… being human?There are questions I've explored with 130+ global leaders who've joined my Japan Leadership Experience programs. To help you answer this question, I've invited Tim Wolput – Japanologist and Toyota Way Management expert, to Chain of Learning.Together, we take a deep (and fun!) dive into the differences between classical Japanese and Western management and explore the cultural and historical roots of real lean leadership.In this episode, we travel through Japanese history—from Confucius' teachings to samurai and rice farming traditions, and Deming's influence on Japanese management. If you've ever wanted a masterclass on Japanese management and Toyota Way principles—and how you can apply these lessons to create a culture of excellence—these two episodes are a must-listen.YOU'LL LEARN:Misconceptions about the Toyota Way management practices and applying the principles across culturesDeming's influence on Japan and the development of the Toyota Production System and Toyota WayThe way of the samurai: Focus on the process, not just the outcomeShu-ha-ri: The process towards mastery and turning knowledge into wisdom by learning through doing The power of leading through influence and “doing the right thing”: true leadership inspires growth, not just resultsSubscribe so you don't miss Part 2, where we continue along this path of learning to explore the nuances of Japanese concepts like kata and obeya and their relationship to lean management practices today.ABOUT MY GUEST:Tim Wolput is a Japanologist and Toyota Way Management expert passionate about helping people transform themselves, their organizations, and the world for the better. Since 2023 Tim has been my in-country partner for my immersive Japan Leadership Experiences. Originally from Belgium, Tim has lived in Japan since 1999 where he attended Tokyo University Graduate School and studied traditional Japanese mathematics. Tim is a certified Toyota Way Management System instructor and consultant to global organizations on Lean, Agile, and Toyota Production System (TPS).IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/42Connect with Tim Wolput: linkedin.com/in/timwolputCheck out my website for resources and working together: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjanderson Learn about my Japan Leadership Experience program: kbjanderson.com/JapanTrip TIMESTAMPS FOR THIS EPISODE:03:53 Biggest misconceptions about Toyota Way management practices05:10 Katie's perspective Japan versus the west08:46 The meaning of Shu Ha Ri and the traditional way of learning10:23 Deming's influence on Japan and The Toyota Way13:05 Why Japan embraced PDCA15:45 Difference in mindset between Asia and the west17:28 The working culture in Japan and how work together in the community22:17 Power of the supplier relationship23:40 Japanese leadership style29:15 Concept of doing the right thing30:56 How to focus on processes as the way to get results34:13 Powerful words of wisdom about the way of the samurai Apply for the Nov 2025 Japan Leadership Experience - early registration rate now through May 31st! https://kbjanderson.com/japantrip/
Carmen Jurado: The Power of Being Heard, Turning Critics Into Agile Advocates Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Carmen shares how she was asked to step in as a Scrum Master for a struggling team that had a particularly vocal and critical lead developer. This developer had experienced multiple transitions and transformations, leading to significant resistance that was affecting the entire team's morale and creating unresolved conflicts. Carmen focused on building individual relationships with each team member and setting clear expectations. She discovered that the lead developer simply didn't feel heard. By listening and addressing these concerns, Carmen was able to transform her biggest critic into one of her strongest advocates. She emphasizes that resistance is often a sign of loyalty to something else and that understanding this can help transform a dysfunctional team into a high-performing one. Self-reflection Question: How might you address resistance in your team by focusing on individual relationships and understanding what team members feel loyal to? Featured Book of the Week: Joy Inc. by Richard Sheridan Carmen recommends Joy Inc. by Richard Sheridan, highlighting its practical insights for creating a motivating and enjoyable workplace. The book covers everything from hiring practices to team collaboration and experimentation, yet never explicitly mentions "Agile." Carmen appreciates the inspiring stories about understanding users in their environment and how these principles can be applied to create better working environments. [Scrum Master Toolbox Podcast Recommends]
In this episode of the Tyler Tech Podcast, we examine how the evolving tech landscape, AI adoption, and changing organizational demands are reshaping state and local government.Guest host Bob Ragsdale, director of analyst relations at Tyler, sits down with Dustin Haisler, president of e.Republic, for a forward-looking conversation on the trends shaping public sector innovation. Drawing from his insights at the Center for Digital Government's Beyond the Beltway conference, Dustin explores how governments are managing technical debt, building enterprise technology strategies, and adapting to emerging tools and innovations shaping public sector operations.Dustin also discusses how agencies can embrace continuous improvement, foster a culture of innovation, and meet rising expectations from residents. From workforce reskilling to the importance of data governance and enterprise solutions, this episode is full of practical guidance for public sector leaders charting a course through uncertainty.Tune in to hear how IT leaders and mission owners alike can seize this moment to reimagine service delivery — and why there's never been a more exciting time to work in government.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11-14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!Blog: Let's Empower, Collaborate, and Imagine at Connect 2025!And learn more about the topics discussed in this episode with these resources:Download: Building a Resilient GovernmentDownload: A Digital Guide to Modernizing the Resident ExperienceDownload: Revolutionizing the Government Workforce With AIDownload: Digital Access and Accessibility in the Resident ExperienceDownload: How to Create a Unified Digital Payment ExperienceBlog: Partnering With Communities to Build ResilienceBlog: Increase Community Resilience With Modern Payment SystemsBlog: How Cloud-Based Solutions Expand Access to State ServicesListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
What You'll Learn:In this episode, hosts Catherine McDonald, Patrick Adams, and guest Olaf Boettger discuss the importance of coaching for success, particularly in developing and mentoring emerging leaders. They highlight the need for leaders to unlearn harmful behaviors and adapt to new leadership styles.About the Guest:With 26 years of experience in Continuous Improvement, our guest brings a wealth of knowledge and a unique perspective shaped by leadership roles at two of the world's most respected organizations: Procter & Gamble and Danaher. He spent 10 years at P&G, including time as a Brand Manager, and 16 years at Danaher, where he served in a variety of critical roles. His expertise spans over three core areas, Business Leadership, Continuous Improvement Leadership, and Executive Coaching. Whether driving operational excellence, leading transformation, or coaching executives, he brings a powerful blend of strategy, systems thinking, and people development to the table.Links:Click Here For Olaf Boettger LinkedIn
In this episode, Michael Takla interviews Katie James, a Texas licensed attorney who has successfully transitioned to a remote law practice while utilizing technology and AI to enhance efficiency. They discuss the challenges and benefits of remote work, the integration of AI in legal processes, and the importance of effective task management systems. Katie shares her experiences with various legal tech tools, including Even Up and Hona, and emphasizes the need for continuous improvement in legal practices. The conversation highlights the evolving landscape of law in the digital age and the balance between technology and the human element in legal services.Chapters00:00 Remote Law Practice: Breaking Boundaries06:01 Harnessing AI in Legal Workflows11:52 Streamlining Task Management with Technology23:31 The Impact of Technology on Legal Efficiency25:55 Continuous Improvement in Legal Systems27:56 Maximizing Technology for Law Firm Efficiency30:23 The Importance of Client Communication32:30 Receptionist Services and Call Management39:14 AI in Legal Practice: Opportunities and Challenges44:29 Conclusion and Contact Information
Wade Keith grew up in Alabama, and came to Colorado as a raft guide - but after he found love and wanted to start a family he decided to pursue a professional career. This journey included stops at Enterprise Rent-a-Car, Odell's Taproom, Otterbox, and now approaching 15 years “Working at the Carwash”. But - not just any car wash - Breeze Thru Car Wash, the dominant membership car wash club in Northern Colorado. Wade is now a partner in the business, and serves as Brand Manager and is also a community ambassador of sorts - and he's a very insightful guy. This episode digs into the business of washing cars - the capital investment, the recycling of water, the continuous finding and development of entry level employees - and the heart of Wade's why in finding joy in this journey. Wade's journey was heavily impacted by a health scare - early in his relationship with his wife - in which an infection nearly severed his spine - and left him still unable to do some of the things he loves. But he finds joy in his work, and in his music, and in his family - and you'll hear about all of those things and more, so please join me in enjoying my conversation with Wade Keith.The LoCo Experience Podcast is sponsored by: Purpose Driven Wealth Thrivent: Learn more
Are you empowering others or unleashing agency? In this episode, Judith Katz and Fred Miller join Kevin to discuss the role of agency in the workplace. While autonomy and authority are often topics of discussion, agency — the ability for all individuals, regardless of their role or tenure, to possess power, influence, and a voice — is crucial for high-performance organizations. They explain how organizational cultures often "smother" this natural agency through excessive rules, approvals, and "checkers checking checkers," which leads to the slow implementation of even the best strategies. Judith and Fred highlight that organizations need to transition from control-based leadership to trust-based leadership. Listen For 00:08 Autonomy, Authority, and Agency Introduction 00:40 Join Future Episodes Live + Book Promo 01:31 Introducing Judith Katz and Fred Miller 02:15 Background of the Guests and Their Work 02:58 Focus on Their Book: The Power of Agency 03:43 Fred's Journey to Writing the Book 05:22 Constraints in Organizations Today 06:15 Speed vs. Bureaucracy and Motivation for the Book 07:03 Judith on Why the Book Matters Now 08:08 Uncovering Ideas and Talent in the Workplace 08:38 Defining Agency 10:02 Who Should Have Agency in Organizations 10:26 Agency vs. Empowerment 11:34 The Natural State of Human Agency 12:16 Smothering vs. Unleashing Agency 12:43 Empowerment as Bestowing vs. Agency as Unleashing 13:42 Is the Trend Toward or Away from Agency? 15:16 Organizational Culture Post-COVID 16:14 Importance of Being Physically Together Sometimes 17:21 Human Connection and In-Person Insights 18:17 Discretionary Energy Drives Great Organizations 18:53 Skills Needed for Practicing Agency 19:55 Trust, Experimentation, and Continuous Improvement 21:13 Ownership and Decision-Making in Action 22:16 Fear of Going Big in Organizational Culture 23:05 Leadership and Facilitation for Voice 24:14 Mindset Shift Needed for Agency 25:05 Fear, Control, and Trust in Talent 26:29 Talent Retention Through Agency 27:17 Disengagement and Side Gigs 28:03 Saying Yes as a Leadership Strategy 29:07 The Core of Agency in Action 29:34 What the Guests Do for Fun 30:41 What They're Reading Now 32:09 Where to Find the Book and Connect 33:39 Final Thoughts and Call to Action This Episode is brought to you by... Flexible Leadership is every leader's guide to greater success in a world of increasing complexity and chaos. Book Recommendations The Power of Agency by Frederick A. Miller and Judith H. Katz No Rules Rules: Netflix and the Culture of Reinvention by Reed Hastings and Erin Meyer The Covenant of Water by Abraham Verghese Like this? Understanding Employee Engagement with Jacqueline Throop-Robinson Creating a Culture of Reinvention - Lessons from Netflix with Erin Meyer A Practical Guide for Building Engagement with Brian Hartzer
In this episode we are joined by Jeff Stringer, co-owner of VPA Broadheads. We discuss his passion for manufacturing, the acquisition of VPA, Continuous Improvement, Manufacturing in the USA, and new product offerings coming out soon! Enjoy the show! SAVE 10% on your VPA Broadhead Orders by using discount code: THEPUSH Shop VPA Broadheads: https://vparchery.com This Podcast is sponsored by you guys, the listeners! We intentionally do not accept or seek out sponsors for the show so I can use gear from around the industry and provide honest feedback throughout the year. If you enjoy that about our show, please consider supporting the channel by heading to our website and making a purchase, large or small, which keeps the lights on and conversations flowing here at Push HQ! Shop all Gear and Apparel: www.ThePushArchery.com Online Courses & Coaching: https://thepusharchery.teachable.com
BONUS: Maria Chec Explores the Divide Between Agile Leaders and Practitioners In this BONUS episode, we explore Agile leadership with Maria Chec, author and host of Agile State of Mind. Maria shares insights from her analysis of Miro's Agile Survey, revealing a concerning disconnect between how Agile leaders and practitioners experience agile methodologies. We explore the roots of this divide, discuss practical approaches to bridging the gap, and consider the implications of recent industry developments like the PMI-Agile Alliance merger. Maria offers valuable perspectives on creating truly collaborative environments where frameworks serve the teams, not the other way around. The Disconnect Between Leaders and Practitioners "Practitioners feel pressured to comply with agile practices when they don't seem to add value." Maria highlights a stark divide revealed in Miro's survey of 1,200 agile practitioners and leaders. When asked if agile is living up to its original values, leaders and practitioners gave drastically different responses. For example, 69% of practitioners felt processes and tools overshadow individuals in their organizations, while only 43% of leaders shared this view. Similarly, 58% of practitioners believed documentation was prioritized over delivering final products, compared to just 39% of leaders. These disparities point to a fundamental disconnect in how agile is experienced at different organizational levels, with practitioners often feeling frameworks are imposed rather than collaboratively implemented. When Frameworks Become the Problem "The framework is too rigid... The framework is too complex... We have to change too much to use the framework." The issue isn't with agile frameworks themselves but how they're applied, Maria argues. Leaders often implement frameworks like SAFe without sufficient practitioner input or adaptation to organizational context. This creates an anti-pattern of "magical thinking" where companies believe they can install off-the-shelf solutions that worked elsewhere without considering their unique circumstances. The practitioners, who must live with these frameworks daily, experience frustration when rigid implementations fail to address their actual needs. Conway's Law comes into play here – the structure imposed by leadership often doesn't align with how teams naturally need to collaborate based on the systems they're building. The Role of Psychological Safety "Can I really admit that something the leadership made me do is not working for me? Will I be the only one admitting it?" This disconnect reveals deeper issues around psychological safety and trust within organizations. Many practitioners fear speaking up about framework problems, especially when they've just endured yet another organizational transformation. Maria emphasizes that without psychological safety, feedback loops break down, preventing the continuous improvement that's central to agile philosophy. Leaders must create environments where teams feel safe to provide honest feedback about what's working and what isn't, without fear of being singled out or dismissed. Without this safety, frameworks become rigid implementations rather than adaptable approaches that evolve with team needs. Reconnecting Through Gemba Walks "Be there where the value is created and know what's going on." To bridge the gap between leadership vision and practitioner reality, Maria strongly recommends Gemba walks – a concept from Lean and Toyota where leaders go to where value is created. This practice helps leaders understand the actual work being done and build relationships with team members. Maria references Project Aristotle at Google, which found that trust and psychological safety are fundamental to team success. She also notes the importance of leaders articulating a meaningful mission to inspire teams, sharing her experience at a taxi-hailing app where the CEO's vision of reducing urban parking needs made her feel she was "building something for the future." Leaders should regularly spend time where the actual work happens Teams need to understand how their work contributes to a larger purpose Open communication channels must be genuine, not just symbolic In this segment, we refer to Management 3.0 and Managing For Happiness by Jurgen Appelo. The PMI-Agile Alliance Merger and the Future of Agile "Have we really found better ways? Why are Agile Alliance and PMI merging?" The recent merger between the Project Management Institute and Agile Alliance represents a surprising development in the industry. Maria takes an optimistic view, wondering if this indicates PMI recognizing that agile is truly the way forward. She acknowledges the perception that "Agile is dead" discussions highlight a crisis in the movement, but suggests the merger might be an opportunity to influence project management with agile values. She emphasizes how AI is creating massive changes that require experimentation and adaptation – precisely what agile approaches enable. This industry shift offers agile practitioners the chance to shape how traditional and agile methodologies might complement each other in the future. The merger could be seen as closing a circle or as an opportunity for cross-pollination "Agile is dead" discussions reflect growing pains rather than true failure Rapid technological changes with AI require more experimentation, not less Breaking Down Silos with "Glue Roles" "What are the 'glue roles' that you need in your organization?" Maria introduces her concept of "glue roles" – positions that help break down silos and foster collaboration regardless of what they're called. Whether they're RTEs (Release Train Engineers), Agile Coaches, or Technical Project Managers, these roles can transform organizational effectiveness when focused on enabling teams rather than enforcing processes. She observes that nature constantly changes, yet we expect our companies to remain static. This mindset prevents the adaptation necessary for true agility. Instead, organizations need individuals who can facilitate communication, remove barriers, and help teams collaborate effectively across boundaries. Focus on the function of collaboration rather than rigid role definitions Adapt roles to organizational needs rather than forcing organizational change to fit frameworks Use these roles to foster psychological safety and open communication Learning Through Experimentation "We need to experiment." Looking toward the future, Maria emphasizes the importance of experimentation in the face of rapid technological change, particularly with AI. She notes that while tech professionals are often thought to be early adopters, AI tools like ChatGPT are being embraced across all industries. The accelerating pace of change means we can no longer plan years ahead with certainty – what we use today may be obsolete in two years. This reality makes agile approaches even more relevant, as they embrace change rather than fight it. She encourages agile practitioners to openly discuss how they use these new tools, adapting their practices rather than clinging to outdated methods. The accelerating pace of change makes long-term planning increasingly difficult AI is already transforming work across all industries, not just tech Agile principles of adaptation and experimentation are more relevant than ever About Maria Chec Maria Chec is a seasoned Agile leader, ProKanban Trainer, and creator of Agile State of Mind. With over a decade of experience, she specializes in transforming teams through SAFe, OKRs, and process optimization, achieving remarkable productivity gains. Maria's mission is empowering teams to thrive through collaboration and adaptability. You can link with Maria Chec on LinkedIn and subscribe to Maria Chec's Substack.
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➡️ Like The Podcast? Leave A Rating: https://ratethispodcast.com/successstory In this "Lessons" episode, Jennifer Cohen, Habits Expert & Performance Coach, shares how relentless commitment and disciplined habits fuel long-term success. She explains that dedicating a decade to mastering your craft transforms persistence into expertise, much like the mindset needed to excel in fitness. Jennifer emphasizes the importance of setting clear goals, embracing continuous iteration, and cultivating unwavering determination—even when faced with challenges—to build sustainable habits that drive breakthrough performance in both business and life. ➡️ Show Linkshttps://successstorypodcast.com YouTube: https://youtu.be/jubV_TVYYyoApple: https://podcasts.apple.com/us/podcast/jennifer-cohen-3x-bestselling-author-entrepreneur-live/id1484783544Spotify: https://open.spotify.com/episode/0jrfAKqYty3VsvrEIvA9Qo ➡️ Watch the Podcast On Youtubehttps://www.youtube.com/c/scottdclary
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