POPULARITY
13 episodes with Shingo
14 episodes with Shingo
9 episodes with Shingo
11 episodes with Shingo
15 episodes with Shingo
8 episodes with Shingo
9 episodes with Shingo
6 episodes with Shingo
6 episodes with Shingo
16 episodes with Shingo
6 episodes with Shingo
5 episodes with Shingo
10 episodes with Shingo
10 episodes with Shingo
5 episodes with Shingo
6 episodes with Shingo
87 episodes with Shingo
4 episodes with Shingo
4 episodes with Shingo
2 episodes with Shingo
4 episodes with Shingo
6 episodes with Shingo
6 episodes with Shingo
2 episodes with Shingo
3 episodes with Shingo
4 episodes with Shingo
2 episodes with Shingo
Visit the Enterprise Excellence Group website and explore our free resources to enhance your understanding of enterprise excellence. https://www.enterpriseexcellencegroup.com.au/Summary Keywords#OperationalExcellence #EnterpriseExcellence #LeadershipDevelopment #PeopleFirst #ContinuousImprovement #ShingoModel #LeanThinking #EmployeeEngagement #CultureTransformation #MiniFactories #RespectForPeople #SystemsThinking #ZeroDistance IntroductionIn Episode 195 of the Enterprise Excellence Podcast, Brad Jeavons speaks with Gary Peterson, Executive VP of Supply Chain & Production at OC Tanner, a true pioneer in operational excellence. Gary shares the transformative journey that took OC Tanner from a rigid, top-down organisation to a dynamic, people-led powerhouse. This conversation is packed with practical wisdom for any leader wanting to achieve meaningful and lasting cultural and performance transformation. Why Listen?· Hear how OC Tanner reduced production time from 28 days to 20 minutes.· Discover how coaching, one-on-one conversations, and mini-factory structures built a high-performance culture.· Learn from one of the most respected leaders in the Shingo community about how to align systems and behaviours for sustainable success.Episode Links:Youtube: https://youtu.be/LE6TvvX3RR4Enterprise Excellence Academy: Contacts:Connect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au. Connect with Gary on LinkedIn: https://www.linkedin.com/in/garypeterson1/What's next?1. Download the free resource pack linked in the episode notes to apply Gary's principles in your workplace.2. Assess your organisation's system alignment—are your systems enabling the behaviours you want?3. Introduce monthly one-on-ones between leaders and team members to humanise leadership and build trust.To learn more about what we do, visit www.enterpriseexcellenceacademy.com.Thanks for your time, and thanks for helping to create a better future.
Are you truly ready for change? This question sits at the heart of organizational success. Change readiness separates thriving companies from those merely struggling to keep up.The statistics tell a compelling story: 73% of organizations anticipate more change initiatives in the coming years, yet an alarming number will fail. Why? Because they're approaching change all wrong. Organizations with change readiness embedded in their culture are 3.5% more likely to outperform competitors, but most companies never properly assess their change capabilities beyond checking boxes. The secret isn't in the change itself—it's in the preparation.When leaders engage employees early and foster psychological safety, adoption rates soar. Yet only 40% of organizations actively involve their people in transformation efforts. As the Shingo model teaches, respecting every individual means building change with people, not imposing it upon them. Additionally, ACMP research shows that 80% of change projects focus on isolated functions, creating disconnected implementation efforts that ultimately fail. Successful change isn't about flipping one switch—it's understanding how every part of your organization connects.To make change stick, start with conversations instead of announcements. Involve teams early by asking for input and listening to concerns. Connect changes to personal purpose by helping each team member see what's in it for them. Finally, celebrate progress along the way—not just at the finish line. Progress celebrated becomes progress repeated. Remember that change isn't an event but a cultural mindset. Your people aren't obstacles; they're your greatest enablers. Ready to transform how your organization approaches change? Let's continue the discussion, and share this episode with fellow leaders who need this message.Send us a text
Wrestling Omakase is back with another new episode! John is joined by returning guest Paul Volsch from the Emerald FlowShow (@EmeraldFlowShow on Twitter & Bsky) and first time guest Will Young from VOW and his Creative Control PW blog (@CreativeControlPW on Bsky) to break down three big shows from Japan! But first, John gives an update on the current podcast schedule (as you may have noticed, we're doing these things more often again now!) and some brief thoughts on two major recent joshi shows: STARDOM's All Star Grand Queendom and Sendai Girls' Meiko Satomura Retirement Show.Then all three of them get into the main topics, starting with NOAH's big Sumo Hall show from May 3rd. They discuss NOAH's best attendance number at Ryogoku in six years, OZAWA's title reign and whether or not it should have ended here, whether the booking has been affected by Tetsuya Naito possibly coming in (and actually get breaking Naito news during the middle of recording!), and break down every match on the card as well.Afterward they review NJPW's two Wrestling Dontaku shows from 5/3 & 5/4 in Fukuoka (after a brief overview of big matches from two previous stops on the tour in Hiroshima & Saga), including: full breakdowns of every match on both show, the Dog Pound Steel Cage match and how it compares to last year, directions heading into Dominion, Tetsuya Naito & BUSHI's goodbye to New Japan (for now?), LIJ's official breakup, Hirooki Goto's already record breaking title reign and how it compares to other recent title reigns, a bit of a mea culpa from John on Callum Newman, ZSJ & Shingo being the next title challengers and whether Shingo might win the title (and turn heel??), Kyushu Pro involvement, and much more! A packed, three hour-plus show with all the Japanese wrestling talk you can handle!Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
This week, Steven and Jeremy discussed some unprofessional behavior within and around New Japan's roster and how it doesn't help build matches. Steven looked back at the life of Hisashi Shimma and Jeremy talked about his WrestleMania weekend in Las Vegas. Plus, the guys looked at the current wrestling landscape with WWE's purchase of AAA, what it might mean for Japan and did a preview of this week's action.
Jacob Raymer is an internationally recognized speaker who addresses corporate, public and universityaudiences on the subjects of leadership roles and responsibilities, cultural transformation, and how to achieveorganizational excellence with the right behavior and sustainable long-term results. As the Shingo Institute'sformer Director of Education, Jacob co-created the Shingo Model and developed the foundational learningcourses taught at the Shingo Institute. He has trained Shingo examiners and thousands of individualsworldwide on how to assess and establish lean mindsets and method. In 2006, Jacob pioneered the concept ‘key behavior indicators' (KBIs). Today many world-wide organizations have now adopted this term and concept to expand their desired outcomes with key performance indicators(KPIs). By combining KPI and KBI, Jacob's consulting firm has led the development and application of behavior-based strategy deployment; building systems to drive the right behavior; and developing internal behavioralassessments. The United State Airforce invited Jacob to join a team of global subject matter experts to create their leanleadership development program (AFSO21) in 2006. He was commissioned to lead the leadershipdevelopment for United States Airforce Europe – working with leaders throughout 93 countries. His workchallenged leaders' mindsets around lean tools and how to lead by integrating guiding principles.After spending over a decade with the Shingo Institute he joined Munson Healthcare, northern Michigan'slargest healthcare system as their Chief Transformation Officer. At Munson Healthcare, Jacob spent sevenyears creating and deploying an organizational lean operating system and alignment framework anchored toguiding principles that are now integrated into nine hospitals and over 150 clinics. Currently Jacob supports the Shingo Institute as a Faculty Fellow by continuing his work in creating learning frameworks to help organizations effectively integrate the Shingo Model. He was recognized and awarded as alifetime member to the Shingo Academy in 2021 for his global contributions to operational excellence. Jacob continues to support various organizations through executive coaching and consulting. Current companies include: Amazon, General Motors, Android, UCLA Healthcare System, University of KansasHealthcare System and University of New Mexico Healthcare System Past organizations include: 3M, Raytheon Missile Systems, Boston Scientific, Boeing, Daimler, Intermountain Healthcare, Perrigo, Canadian Government-EDC, Switzerland Government-HealthcareLink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
This week on Keepin' It Strong Style, Jeremy Donovan and the "Young Boy" Josh Smith break down Sakura Genesis 2025, headlined by Hirooki Goto's hard-fought IWGP World Heavyweight Championship defense against David Finlay. The guys review every match and major angle from the event, plus they dive into the highlights from the Road to Sakura Genesis shows—including Tanahashi vs. Shingo, Desperado vs. Clark Connors, and the high-energy clash between the Ichiban Sweet Boys and Ishimori & Robbie X. They also react to the Best of the Super Juniors 32 lineup, preview Windy City Riot, and cover all the latest news and notes from the world of New Japan Pro Wrestling.Get Your Official Keepin' It Strong Style Merchandise: https://chopped-tees.com/collections/social-suplex-network/keepin-it-strong-styleJoin our Patreon for ad-free audio, live video streams, and other bonus content: https://www.patreon.com/KIStrongStyleFollow us on YouTube: @SocialSuplexFollow us on X: @SocialSuplex, @KIStrongStyle, @JeremyLDonovanFollow us on Instagram: @SocialSuplexLike us on Facebook: https://www.facebook.com/SocialSuplex/Join our Discord: https://discord.gg/QUaJfaCVisit our website for news, columns, and podcasts: https://socialsuplex.com/Join the Social Suplex community Facebook Group: The Wrestling (Squared) CircleKeepin' It Strong Style is the New Japan Pro Wrestling Podcast of the Social Suplex Podcast Network. Support the Social Podcast Network by leaving a rating and review on Apple Podcasts.Support this podcast at — https://redcircle.com/social-suplex-podcast-network/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
This week on Keepin' It Strong Style, Jeremy Donovan and the "Young Boy" Josh Smith break down Sakura Genesis 2025, headlined by Hirooki Goto's hard-fought IWGP World Heavyweight Championship defense against David Finlay. The guys review every match and major angle from the event, plus they dive into the highlights from the Road to Sakura Genesis shows—including Tanahashi vs. Shingo, Desperado vs. Clark Connors, and the high-energy clash between the Ichiban Sweet Boys and Ishimori & Robbie X. They also react to the Best of the Super Juniors 32 lineup, preview Windy City Riot, and cover all the latest news and notes from the world of New Japan Pro Wrestling.Get Your Official Keepin' It Strong Style Merchandise: https://chopped-tees.com/collections/social-suplex-network/keepin-it-strong-styleJoin our Patreon for ad-free audio, live video streams, and other bonus content: https://www.patreon.com/KIStrongStyleFollow us on YouTube: @SocialSuplexFollow us on X: @SocialSuplex, @KIStrongStyle, @JeremyLDonovanFollow us on Instagram: @SocialSuplexLike us on Facebook: https://www.facebook.com/SocialSuplex/Join our Discord: https://discord.gg/QUaJfaCVisit our website for news, columns, and podcasts: https://socialsuplex.com/Join the Social Suplex community Facebook Group: The Wrestling (Squared) CircleKeepin' It Strong Style is the New Japan Pro Wrestling Podcast of the Social Suplex Podcast Network. Support the Social Podcast Network by leaving a rating and review on Apple Podcasts.Support this podcast at — https://redcircle.com/keepin-it-strong-style/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
Welcome to the Squared Circle Podcast! I am your host Marie Shadows!
Welcome to the Squared Circle Podcast! I am your host Marie Shadows!Introduction & Overview (00:00:00)Quick recap of the New Japan Cup results from March 14, 2025Notable performances from Drilla Moloney, Shingo, and Jeff CobbThe AEW Effect on New Japan (00:21:52)Criticism of AEW's presentation of New Japan talentLack of respect for New Japan's history and its stars' legaciesAEW's struggles with creating emotionally compelling storylinesBullet Club and House of Torture (00:22:04)Addressing fan frustrations with these factionsDiscussion on the decline in Bullet Club's appealThe State of the United Empire (00:23:27)Analysis of how the United Empire has lost its cohesive feelThe role of Jeff Cobb in the faction and his potential for singles successCritique of the directionlessness of the factionCall to Action: Supporting the Podcast (00:27:40)Encouragement to share and support the Squared Circle PodcastReminder to join the community on platforms like Spotify, Substack, and through the new Fourth Wall websiteThe Tape Study Roadmap & One-on-One Consultations (00:28:22)Promoting personalized consultations and feedback for wrestlers looking to improveThe value of the Tape Study Roadmap in elevating wrestling performanceClosing Thoughts (00:30:56)Invitation to continue the discussion and support the podcast through various platforms and channels
Join SP3, J-News & Sonal for our NJPW New Japan Cup 2025 Preview breaking down this year's tournament and who we think is going to win.Leave your thoughts on this tournament and give your predictions in the live chat and comments section.Like, share, superchat & subscribe to support! #NJPW #njcup Welcome to the Tru Heel Heat Wrestling YouTube channel where we cover the sport of professional wrestling including all WWE TV shows (Raw, Smackdown, & NXT), AEW Dynamite/Dark, IMPACT Wrestling, NJPW, ROH, Dark Side of the Ring and more. Our weekly podcast hosted by SP3, Top Guy JJ & Miss Krssi Luv breaking down the weekly wrestling news and present unfiltered, honest thoughts and opinions for wrestling fans by wrestling fans, drops every Saturday. We also include PPV reviews, countdowns, and exclusive interviews with wrestlers from all promotions hosted by a wide range of personalities such as Romeo, Chris G, Ness, StatKing, Drunk Guy JJ, J-News and more. Subscribe and enable ALL notifications to stay posted for the latest wrestling WWE news, highlights, commentary, updates and more.Become a member of Tru Heels Facebook community: www.facebook.com/groups/1336177103130224/Subscribe to Tru Heel Heat on YouTube: www.youtube.com/channel/UC0AmFQmsRyQYPKyRm5hDwNgFollow Tru Heels on Twitter: twitter.com/truheelheatFollow Tru Heels on Instagram: www.instagram.com/truheelheat/Music composed by JPM
Benno & JP visit the land down under to talk the cursed Collision Grand Slam from Australia, it's successes and failures and a full review of everything went down, as well as lessons that could be learned from the show and the response of the Aussie fans (yes, and the ring size too).They also talk everything else AEW on the build to Revolution, Global Wars and more, plus NXT, Raw, the new WWE LFG series and of course the big news of the week, Miro's return to Qatar and what happened when Lex Luger, Sting and the Great Muta visited some local Irlam pubs.SHOWNOTES:0:00 Intro2:43 Muta in Wetherspoons12:01 Dealer's Choice, The Story of the Dangerous Alliance, Straight Edge Society15:50 AEW Grand Slam, AEW news1:13:00 WWE LFG, NXT Vengeance Day, ID belts, Raw, Elimination Chamber1:48:39 Misc, Gran Hamada, Shingo, GCW in Alaska, Miro goes to QatarGRAPPL Spotlight is produced with support from our Patrons and YouTube members, with special thanks to King & Queen Of The Mountain Patrons - Conor O'Loughlin, Eddie Sideburns, Chris Platt, Carl Gac & Sophia Hitchcock! You can find all of our live shows on YouTube by becoming a Member at http://www.Youtube.com/@GRAPPL, or join us on Patreon for both live video and audio replays at http://www.patreon.com/GRAPPL! Get the the new line of GRAPPL merchandise with FREE SHIPPING to the UK, EU, US, Canada, Australia & New Zealand at https://chopped-tees.com/en-uk/collections/grapplYou can also join us on the GRAPPL Discord for free at https://discord.gg/KqeVAcwctS
Blog postI'm very excited to announce that my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, has been officially selected as a recipient of the Shingo Publication Award by the Shingo Institute (the home of the Shingo Prize for organizations).
This episode provides listeners and intros the upcoming Enterprise Excellence Community event with Mr Gary Peterson of OC Tanner, a stand-out company for the Shingo Model and Enterprise Excellence. As part of this show Brad provides a bit of history and background on the Shingo Model. To learn more about what we do, visit www.enterpriseexcellenceacademy.com.Thanks for your time, and thanks for helping to create a better future.
Episode 58 is here pals! It's "Match of the Week" time with the 'Young-Boy'; Keepin it Strong Style's own Josh Smith - chattin' 3 quite delightful Professional Wrestling matches & each of their unique charms. I may be bed-ridden with man-flu but that ain't stopping this MOTW train! It's Barbaro Cavernario vs Mascara Dorada, Shingo vs Takeshita & of course, Kenny Omega vs Gabe Kidd! What a trio!! We also have a lovely chat about Josh's recent surprise marriage & of course, some very mandatory "latest in New Japan" goss-chats. It was such a fun time, I almost forgot how sick & croaky I am!In my 'World of Chris-Things' intro monologue I talk the latest in getting my new art shed set up & my big upcoming solo art show at the Scratch; Chris Things 2025: "Los Luchadores vs Alien Invaders".Enjoy!!Check out the Chris Things MOTW illustrations in question here: Barbaro Cavernario vs Mascara DoradaShingo vs TakeshitaKenny Omega vs Gabe KiddChrisThings.com.au is the place for my latest book, original art, prints, calendars & much more!Follow us on Instagram: @ChrisThings, @JoshSmith @SocialSuplexFollow us on Twitter: @ChrisThings, @KeepinItStrongstyle @SocialSuplexLike us on Facebook: https://www.facebook.com/SocialSuplex/Join our Discord: https://discord.gg/QUaJfaCVisit our website for news, columns, and podcasts: https://socialsuplex.com/Join the Social Suplex community Facebook Group: The Wrestling (Squared) CircleWrestling-Art with Chris Things is the Pro-Wrestling Art niche Podcast of the Social Suplex Podcast Network. Support the Social Podcast Network by leaving a rating and review on Apple Podcasts.Support this podcast at — https://redcircle.com/social-suplex-podcast-network/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacySupport this podcast at — https://redcircle.com/social-suplex-podcast-network/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
Episode 58 is here pals! It's "Match of the Week" time with the 'Young-Boy'; Keepin it Strong Style's own Josh Smith - chattin' 3 quite delightful Professional Wrestling matches & each of their unique charms. I may be bed-ridden with man-flu but that ain't stopping this MOTW train! It's Barbaro Cavernario vs Mascara Dorada, Shingo vs Takeshita & of course, Kenny Omega vs Gabe Kidd! What a trio!! We also have a lovely chat about Josh's recent surprise marriage & of course, some very mandatory "latest in New Japan" goss-chats. It was such a fun time, I almost forgot how sick & croaky I am!In my 'World of Chris-Things' intro monologue I talk the latest in getting my new art shed set up & my big upcoming solo art show at the Scratch; Chris Things 2025: "Los Luchadores vs Alien Invaders".Enjoy!!Check out the Chris Things MOTW illustrations in question here: Barbaro Cavernario vs Mascara DoradaShingo vs TakeshitaKenny Omega vs Gabe KiddChrisThings.com.au is the place for my latest book, original art, prints, calendars & much more!Follow us on Instagram: @ChrisThings, @JoshSmith @SocialSuplexFollow us on Twitter: @ChrisThings, @KeepinItStrongstyle @SocialSuplexLike us on Facebook: https://www.facebook.com/SocialSuplex/Join our Discord: https://discord.gg/QUaJfaCVisit our website for news, columns, and podcasts: https://socialsuplex.com/Join the Social Suplex community Facebook Group: The Wrestling (Squared) CircleWrestling-Art with Chris Things is the Pro-Wrestling Art niche Podcast of the Social Suplex Podcast Network. Support the Social Podcast Network by leaving a rating and review on Apple Podcasts.Support this podcast at — https://redcircle.com/social-suplex-podcast-network/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacySupport this podcast at — https://redcircle.com/wrestling-art-with-chris-things/donations
VOA Express pia inafuatilia kwa karibu sana maswala yanayovuma katika mitandao ya kijamii kama sehemu moja muhimu ya upashanaji habari siku hizi.
In the final episode of the series, Jacob Stoller and Andrew Stotz discuss the difference between typical companies using traditional management and more successful Deming-style companies. If productivity and performance are so much better, why do companies stick with traditional management? TRANSCRIPT 0:00:02.3 Andrew Stotz: My name is Andrew Stotz, and I'll be your host as we dive deeper into the teachings of Dr. W. Edwards Deming. Today, I continue my discussion and conversation with Jacob Stoller, Shingo Prize winning author of The Lean CEO. And ladies and gentlemen, I just received my copy finally. Productivity Reimagined, it just arrived from Amazon. You can get it there. And that's the latest book that he's come out with. And this is exploring applying Lean and Deming Management Principles at the enterprise level. The topic for today is moving forward with productivity. Jacob, take it away. 0:00:41.7 Jacob Stoller: Oh, thank you, Andrew. Great to be here once again. Yeah. Moving forward. That's really Chapter 13. Whether you consider that, hopefully you consider 13 lucky as I think they do in Italy. 0:00:57.4 AS: We do in Thailand. 0:01:00.4 JS: Oh, really? Wonderful. Okay. Perfect. Anyway, so I wrote in the book, I sort of defined where we're trying to go by describing two companies; a typical company, and then the company that we would aspire to for maximum productivity. So I'm gonna read those, just to illustrate. "Company A follows traditional top-down management practices. Leaders determine how the work is to be done, and give orders to their staff accordingly. Individuals, functional groups and departments are treated as independent entities under centralized control. Pay and promotion are determined by individual performance according to a set of predetermined criteria. Employees are ranked and encouraged to compete with each other." So that's company A, your typical company, which probably comprises what percentage would you say? 90%? 95%? 0:02:03.8 AS: 97.9% 0:02:04.4 JS: Okay. Okay. Let's look at where we'd like to go from there. "Company B is managed as an interactive system where people and functional teams depend on each other. Supervisors aren't expected to have all the answers, and they rely on frontline workers to share their workplace knowledge and take an active role in improving their work processes. All employees know they are part of a team culture pursuing common goals and solving problems together to move the company forward." Okay, so that's really, that's where we wanna be. And the reason you would want to go there is because if you take those two companies and they have similar resources, similar markets, perhaps operating in similar region, company B will outproduce company A 10 times out of 10. It's a more productive model, and it's proven to work. So why don't people do it? 0:03:16.3 JS: Well, there's some thinking that gets in the way, some sort of systemic kinds of barriers that are out there. So even people who aspire to making a company better, and I think there are a lot of people out there that think that, but they run into these barriers, and I'm just gonna review them again because we've gone through them in some detail. But the myth of segmented success, that's the really kind of the exact opposite of a company as a system. It's this idea that all the parts are interchangeable. You can take a department, you can give each department separate goals, and they'll all make their goals and it'll all add up. That's the myth, of course. So the myth of segmented success. We have really stemming out of that the myth of the bottom line. 0:04:11.9 JS: And because of that segmented structure, we believe that we can use finance as a proxy for all the quantitative, all the accomplishments of all these different segments. It all adds up. It's arithmetic. We figure, so why not? We just take, everyone makes their numbers, and then they all make their numbers and they all celebrate together. That's the myth, of course. The bottom line doesn't tell you what's really going on in the company. The top-down knowledge myth they run into, and that's this whole idea that managers are supposed to know all the answers, and their job is to tell people what to do. And it's not just people with MBAs. It's people with degrees in psychology and maybe working in HR. It's engineers, it's any person with professional training, figures that they have not only the privilege, but a duty to actually tell people what to do. And if I'm not telling people what to do, I'm probably not doing my job and somebody's going to be looking over my shoulder. So a big fear around that. 0:05:31.6 JS: Myth number four is the myth of sticks and carrots. And this is this idea of Homo Economicus, the idea that people act in their own financial interest and it's perfectly predictable. Performance is down? Well, let's just pay them more or maybe we need some threats here. Maybe we need to threaten them, or maybe we need to get some competition. So somebody is gonna be a little bit worried looking over their shoulder that they might get fired. Fear is a big factor here, obviously. Finally, there's the myth of tech omnipotence. And this stems right from the myth of segmented success. This idea we can take a process and we can swap out technology, we can put in technology and swap out people. We can reduce head count by 5, 10, 15 people and put in a machine in its place. That's been the business case for technology for decades. And we still have a very strong belief in that. So that's kind of what we're stuck with, those myths. And we really have to crush those myths as we go along. 0:06:42.5 AS: You know, Jacob, I was just at a meeting yesterday with a very senior executive at a very large company in Thailand. And I was just talking to him, it's off the record, so we were just chatting, but he was talking about the challenges that they're facing, and I said, so how are your KPIs? And he said, KPIs are just killing us. They're causing us to be siloed. It's setting up competition in the company. People can't work together. And I asked him this question, like, what can you do about it? He says, not much. What am I gonna do? Remove the KPI system? No. We know... 0:07:31.1 JS: Isn't that interesting? 0:07:34.8 AS: That ultimately that's probably one of the best things that they could do and get people to work together. But it just, you know, he said something to me that just made me think about, for the listeners and the viewers out there who are running small and medium-sized businesses who feel disadvantaged so many times when they're fighting against the big giants... 0:07:53.6 JS: Yeah. 0:07:53.6 AS: Take comfort that you can change your business. But many of these big companies, they just can't. And they won't. 0:08:01.2 JS: Yeah. 0:08:03.5 AS: And they never will. So that's what's so great about these types of principles, both Lean, what you're talking about, Deming, is that if you're a business owner, it's a family business, it's your private business or a group of people that you have real control over the business, you can implement these things. And you can build your business to be great. 0:08:23.7 JS: That's interesting, Andrew. I've talked in my book, I've talked with some smaller manufacturers, and at least a couple of them have said they're getting refugees from large corporations. And he'll interview these people and say, well, I can't give you, you know, you won't have 500 people reporting to you or anything. And they say, I don't care. I said, I really, you know, I've had it with this corporate stuff, and they want to be part of a culture that makes a difference. And so that's maybe catching on. I mean, interesting that the gentleman you're talking with also recognized that. 0:09:00.3 AS: Yeah. And he's just as, his hands are tied in some ways. And, so, but that to me is hopeful for the rest of the businesses that can change. And the other thing I was, you know, I always end with my favorite quote from Dr. Deming, which is that people are entitled to joy in work. Yesterday I was speaking to about 75 students in my Ethics in Finance class, and it's the kickoff day. And so it's a real fun, and I talk about a bunch of things, but the one thing I said is that ever since I graduated from university, all I really wanted was a job that I enjoyed, at a place that I enjoyed doing it, with the people I enjoyed doing it with. That's all I wanted. I wanted joy in work and I got it because I walked away from the places and the people where it wasn't happening, and I walked towards the places where I had the opportunity to enjoy it. Of course it helps that I found my love, which is being a financial analyst. It's just, I understand that so well, but this is where I think I want us to think about hope and potential for happiness in work and all of that. And so I know you've got some more steps that you've got to help people. So maybe we move into that. 0:10:27.7 JS: Sure. Sure. Well, and it would be interesting, this gentleman you talked with, I wonder if he's visited any companies that we would admire that are using Deming principles, or maybe... 0:10:39.1 AS: Well, it may give it away, but this company in the past has fully implemented the teachings of Dr. Deming. 0:10:49.2 JS: Oh, really? 0:10:51.5 AS: But they had a changeover in management, and they completely walked away from this and implemented the KPI system. 0:11:00.9 JS: Yeah. Oh my. Isn't that something? Yeah, that happens. That happens for sure. And we've had, you know, in my last book, The Lean CEO, I found some people, number of companies had fallen off the ladder. And gosh, the Shingo Institute had a real problem with that. People were winning Shingo prizes and then they were falling off the ladder, and they changed their emphasis on criteria now, and now they really emphasize culture. You can't just follow the principles, but you really have to get the culture, and they really grill them on that. So, interesting. Interesting. 0:11:38.2 AS: Yeah. 0:11:41.0 JS: But the first step, the reason I asked you if they've visited anybody is really, I think if you're starting from scratch at company A, I think the first thing is to go visit companies. 0:11:48.6 AS: Yep. 0:11:49.5 JS: I mean, you've got to see what's going on in companies that are different to even appreciate what's possible. And it's... 0:12:00.6 AS: 'Cause it's inspiring. 0:12:00.7 JS: It's not only inspiring, but you see things that you wouldn't expect to see. And I think what they said, what these folks have told me over and over again is that what you see is you actually feel it. There's a culture in there, there's a kind of an atmosphere when you walk in the door. And that's what really wows people. I hear that over and over again. So you have to feel that, you can't write that down, or you can't explain that in a talk. So I think that's really the first step. And fortunately, companies that have gone through these transformations are happy to welcome people to come visit, because it helps them reinforce their culture as well. So it's a reinforcing kind of thing. I think after you've done that, gone the rounds a bit, that's when you really need to assess where you are and what you wanna be. And I think there has to be some honest criticism about the kind of company you are. I don't know if you wanna call it soul-searching, but there's not a realization that we don't wanna go on as we were, you're really not gonna do much. So that's, I think, critically important. You're smiling. Do you have a story there? 0:13:20.8 AS: No, but I'm just, you know, it makes sense. It makes sense. I did actually, you know, in Thailand there was a company that I saw in the newspaper many years ago that it came out in the newspaper that they won the Deming Prize from Japan, from the Union of Scientists in Japan. And so I just called the company and I said, congratulations. And they said, great, thank you. And then I said, and I talked to the CEO of the company, and then I said, could I bring my staff from my coffee, you know, management team from the coffee business to come and see you guys? And he said, yeah. And that started a lifelong friendship with a guy named Srini, who was the guy who won that. He passed away about a year or two ago. And I featured him in my book on Transform Your Business with Dr. Deming's 14 Points. But the idea is... 0:14:11.0 JS: Oh yeah... 0:14:12.7 AS: Go out and... 0:14:14.0 JS: I love that book. 0:14:16.2 AS: Explore and see it, see what's out there. 0:14:16.3 JS: Yeah. For sure. 0:14:17.5 AS: Because you also, when you go out and explore, you also find out, hey, we're pretty good at some of these things and there's things that we're doing well, you know? 0:14:23.5 JS: Of course, of course. So once you've assessed your state, I think it's very, very important, even before you start talking to your people, 'cause it's gonna be a transformation, you're gonna demand an awful lot from your people, you've really got to know where you're going, and you have to establish a vision. And companies have different ways of doing that. But the one thing I would emphasize is that it's gotta be a vision with substance. And I think Dr. Deming would say, by what method? [laughter] You say where you're going. Right? So, for example, a hospital. I saw a hospital that did a very good job of that, establishing a vision, and they wanted to be the safest and most compassionate hospital in their region. They said, well, what would that look like? 0:15:13.3 JS: And they looked at, well, okay, safety would obviously be big. There would be fiscal responsibility. Wait time is a big issue in healthcare, be no waiting. I think there may have been one more as well. But anyway, they established these kinds of what I would call aspirational goals. It's where we, really where we want to be, and it's gotta be something that inspires employees, right? You wanna be a compassionate, safe place for patients to come. I mean, that's what people want. So then what they do is they took it a level down, and they said, okay, well, if we're going to have an exemplary safety record, what would that look like? How would we measure it? And they have safe... The health organizations have safety statistics. So, they have an institution, that third party organization that would report on the numbers, so they could set some targets according to that. And then they go down even further. They say, okay, safety. What are the things that we need to do? What are some of our weaknesses? So they say, well, patient falls was one of them. They have things like medication error, hospital acquired illnesses. So all this goes under the idea of no harm to patients, right? 0:16:44.0 AS: Yeah. 0:16:45.3 JS: All goes together. So, they then started to work on the most pressing one. You know, work on targets, do projects together, PDSA kinds of projects. And they chipped away at it and eventually with a number of projects, they were very successful. But I think the key, of course, is that problems in workplaces and hospitals, maybe especially, are very granular in lots and lots of things, so you need all hands on deck. But they were very, very successful at getting a very high rating just through these efforts. So, that's... [overlapping conversation] 0:17:28.8 AS: Yeah, the vision with substance is a great one because I think lots of visions are flaky, and we've been working on the vision for Coffee Works, for my company, and that is we supply coffee to every leading brand in Thailand. And that's something that we can visualize, the employees can visualize, they can also see who we don't serve. And also when we lose a customer that's a leading brand, we can say we messed up, but when your contract's up with our competitor, we're gonna be back because we supply every leading brand in Thailand. 0:18:08.0 JS: Right, right. 0:18:10.3 AS: So, substance, vision. Yep. 0:18:13.3 JS: Yeah, definitely. Yeah. And I guess you share that, been sharing that kind of vision with your people for a long time, right? 0:18:18.3 AS: Yep. 0:18:21.6 JS: But I mean, would you say, how important would you say vision is? I mean... 0:18:23.2 AS: I think it's critical. And I think that part of what happens is that many companies start with a vision, and then they get, it's just so easy to get distracted. And there's so many, you know, business just grows complex, and then all of a sudden you feel like, we can do all of this, we can do this, we can do that, we can do this, we can do that. The best book on this is Good Strategy Bad Strategy by Richard Rumelt. And he talks a lot about what are bad strategies, and he talks about these fluffy visions that really don't help anybody. And so getting a vision with substance, I think is critical. 0:18:58.0 JS: Okay. So we got our vision, it's got real teeth. It's something that we can stand in front of our people and say, here's what we're going to do. And they won't say, oh, this is just another flavor of the month. They'll realize that we're serious and we're gonna do this. The next step, number four, is building trust. And that's extremely important. And one of the manufacturer actually told me a wonderful story about this. He was working in a very... Had a plant in a very rough neighborhood in Baltimore. And when he took over that plant as a general manager, there was terrible culture. People were... He said there was racism and there were just people quitting all the time. And just walking out the door, not showing up to work. You know, the workers hated management. 0:19:56.7 JS: So this guy went in onto the shop floors. I'm your new general manager. And he said he spent the first three or four months just talking to them about their lives. You know, he was committed to the Lean methodology, but he didn't talk about methods, how we're gonna do things different. He just found out what's important to these people. And a lot of 'em were financially strapped. They were in poor neighborhoods. So the direction was really how to make this company more profitable so we can pay you more. And that was kind of a guiding vision and remarkably successful how it did. How he won the people over. And I think there's so many people out there asking people to do things. And, you know, you really have to... Takes a lot of trust. I mean, you're gonna say, I'm gonna admit when I've made a mistake, I'm not gonna cover it up and you're not gonna fire me. You know, that's never happened. So... 0:21:02.9 AS: And I can tell you, for the listeners and the viewers out there, here's a good inspiring movie to get you an idea of thinking about how to get out on the shop floor and understand from the inside what's happening in the business. And the movie came out in 1980, and it's called Brubaker by Robert Redford. And it's the story of a new prisoner warden. 0:21:25.2 JS: Oh, I never saw it. 0:21:27.0 AS: Yeah. Prison warden who goes in as a prisoner, and the governor of the state has sent him in as a prisoner. And so he lives a prisoner's life for, I don't know how long it was, a week, a couple weeks, a month, until eventually he, you know, reveals himself and then takes over. And then he knew all the corruption and all the problems and all the issues, and he went about solving 'em. It's an inspiring movie. 0:21:54.2 JS: Yeah. And more recently, there was a program, I've seen a couple of episodes of Undercover CEO, you know, where CEO actually goes into the workplace in disguise and flips burgers or whatever. And then discovers what's really going on in the company. 0:22:09.2 AS: Yeah, that's a great. That's probably even more applicable. 0:22:11.2 JS: Yeah. Right. So building trust is just... It's very personal. And from that point, you start to make changes. But those changes... My favorite examples, I don't know if this is a general rule, but some of the best examples I've seen are working on safety. You work on safety because improving processes to make them safer is actually kind of like a gateway drug to doing continuous improvement, right? You start to understand what processes are, but first of all, people are improving the process in their own interest. 0:22:50.8 AS: Yep. 0:22:52.2 JS: So you get them very good at making these changes, proposing changes, speaking out, pointing out when other people are not following safety guidelines. Understanding that something has to stop when safety is not there. No, you build on the trust you created and you start to change the culture around that. So that's number five. So you notice I've gone five steps and we haven't introduced any methods or anything. You know, it's... 0:23:23.8 AS: What I noticed from those first five is that they're really all things that senior management need to do before they go out with all their exciting new ideas and start training people and start really bringing that out in a much more aggressive way. 0:23:41.5 JS: Exactly. So really step six is train and transform. And that's when we do all the... That's when we draw the diagrams, and that's when we start the PDSA training or the Kaizen events or whichever type of transformation you're doing. That's when we start to train the workforce and we start to undergo the transformation. So that's all the work, but the transforming work. But we've done enormous preparation before we get there. And I think that's what I've seen is the best way to do it. So we train and transform, and then of course we have to remove barriers as they come. So it might be removing some aspects of the accounting system because they might be holding us back. So you run into the barriers and you take on those barriers as you run into them and you build momentum. 0:24:36.3 AS: Yep. 0:24:38.6 JS: So step seven really is you're building this momentum and you raise the bar. You've done something and now you raise your standards and continue to raise them. And that leads you to a continually improving organization where you're always expecting to get better. People have a joy in work because they know that they're part of making something better. And you continue raising the bar 'cause people like a challenge. 0:25:07.9 AS: Yep. 0:25:08.5 JS: As long as it's a safe environment and as long as it's a team kind of self-supporting workplace. So finally we get to share and learn. So we've gone full circle. You know, you've got... You've gone through a transformation, you're proud of your work, and you start to open the door to visitors because that's where you really reinforce the culture. And, I don't know, you have... You say you have visitors at the coffee place? 0:25:45.9 AS: Yeah. I mean, for me, I just love going to companies that do like to share and learn. And I like to do that too. We get students, a lot of times it'll be like executive MBA students coming to Thailand and others that I'll bring out to the factory, so to get them to see how we do things. But I just personally love to... Well, it's great when you go out to a place, and there's a lot of factories in Thailand for sure where you can just see that they have a vision of what they're doing and they clearly communicate it. I had a company that I saw in the financial data many years ago when I was an analyst that really did something very odd, which was their cash conversion cycle was negative. Normally it's a positive thing for a manufacturing company 'cause they have a lot of inventory and accounts receivable and the like. 0:26:34.9 AS: And so I went out and I met with the CEO and then I said, how did you do this? He said, it took us five years, but we brought our inventory down to seven days of inventory. And how did you do it? And he took me out on the factory floor to meet all the different people doing it. And he said, I put people in teams and they work together and they try to figure out how do we reduce the inventory here? I help them see the overhead cost that's coming from the executives so they could calculate a P&L and understand like, how can they make their section, you know, better? And then he had some of the guys come and speak and explain what they were doing, some of the supervisors and managers on the shop floor. And I was like, wow, this was impressive. So love that sharing and learning. 0:27:22.7 JS: Yeah. No, it's great. And I've had wonderful visits where people are so excited about their work that you think, wow. And of course that means they're really, really productive. I mean, they just... They're doing it because they love it and it's... You can't compare with that kind of creativity that you get from that. So I guess that I'd like to talk a little about the competitive advantages here of taking this journey and, you know, that's the whole point. Productivity becomes your competitive advantage. You outproduce other companies with similar resources. And I believe that the way the world is changing right now, that competitive advantage for company B type companies is going to grow as things... And I have four reasons I cite for that. 0:28:21.0 JS: Reason one is flexibility, adaptability, agility, whatever you wanna call it. You know, we're going with manufacturing and services too much more into high mix, low volume type scenarios. So the mass production machinery approach has just become less and less relevant to manufacturing and also with services as well because it's not... It's less a ones size fits all kinda world. That's one very strong reason. The ability to hire talent. You know, we're just starting to see that. You know, people don't wanna work for these corporations that they feel don't have purpose. And couple of manufacturers actually told me, and this is in the US, I don't know how that compares with Thailand, but in the US he said there's a real crisis not just 'cause people maybe don't have jobs, but because people don't have purpose in their work, so people go home depressed, they take drugs and they've done medical studies on this. 0:29:30.3 JS: You know, if you don't have purpose in your work and you're doing something even though you know it's dumb and you're doing it anyway, just, you know, because to please the boss or whatever, that places huge stress on people. And there are actually medical... They've done medical studies on that, people who work in those kinds of jobs, on the negative effects. So anyway, I think getting the best talent, I hear that more and more anyone I talk to, and I think that's gonna be more and more of a factor. There's a whole deglobalization process going on right now. A lot of reshoring here in North America. People, you know, companies really realizing that sort of the fallacy of having these very, very long supply chains. So it's all about now shortening that supply chain, having immediate suppliers that are close. 0:30:23.9 JS: I mean, that's the only way you're gonna get your inventory turns down to 50 or whatever your friend was talking about. Right? And finally on climate change, that's getting tougher and tougher to deal with. And it's not just about governments not acting, but it's going to be scarcity of resources. It's going to be having to run businesses in difficult climate circumstances. It's gonna be government regulation. It's going to be whether people will come and work for companies that aren't making... Doing their bit to combat this. So those four reasons, I think that's a competitive advantage that's going to grow. And I think it's urgent that corporations act, and Dr. Deming warned that there'd be a crisis coming if companies kept running the way they were, and the crisis is here. We've arrived and, you know, the statistics are terrible. Don't have to bore you with those, but, you know, it's a very rough world and we need, obviously governments will have to act, but we need better companies. Now... Sorry, go ahead. 0:31:48.2 AS: I was... Yeah, that's why he entitled this book Out of the Crisis 'cause there was a crisis then, and the fact is there's still, and it's so many things are harder too particularly in the US with reshoring and that type of thing because education has been decimated also in the US so it's very hard to bring back, you know, engineering prowess and things like that, so. Yep. 0:32:14.1 JS: Yeah, for sure. So I... My sort of wrap up comment would be, answer to your question, not really a question, but your title, you talked about boosting Lean with Deming. So, you know, when we chat about this, but you know what, I was thinking about this, what as a person who wrote about Lean initially and then took a much deeper dive into Deming, what does Deming add, from my perspective? And what excites me the most about Dr. Deming is that I think he was less interested in maybe methods and more interested in fundamental truths. I mean, he really, I think put forward what are really fundamental truths about people, about the physical world and about how people in the physical world interact. And these are, like I say, this is not slogans or anything like this, this is science. I mean, these are proven scientific principles and I think those principles underline any method you use. You know, if you're really following that. And I'm not a Deming scholar enough to be able to say that that's what he meant by profound knowledge. But when you use the term profound knowledge, that's what that means to me. It means just a very fundamental knowledge of the way things work. 0:33:49.8 AS: Yeah. Well, it's exciting to think about how we can learn from what you've written about and what you've talked about. So ladies and gentlemen, the book is Productivity Reimagined: Shattering Performance Myths to Achieve Sustainable Growth. And I've really enjoyed our time, Jacob, to go through all the different myths and to hear the way you look at things which is coming from your direction originally, the Lean direction, and then bringing that thinking together with the teachings of Dr. Deming. So I just wanna thank you and give you the last word. If you'd like to wrap up for the listeners and the viewers to say, what's the main message you wanna get, want them to get out of all the... Out of the book and out of all of our discussion? How would you wrap it up? 0:34:45.4 JS: I would wrap it up by saying, let's look for those fundamental truths. You know, let's not look for slogans, let's not look for techniques. Let's look at what's really true about humans, about the physical world, and let's build our future based on that. 0:35:04.2 AS: Well, Jacob, on behalf of everyone at the Deming Institute, I wanna thank you again for this discussion right now and the prior discussions about each part of your book and the myths and the like. And for listeners, remember to go to deming.org to continue your journey, and you can find Jacob's book, Productivity Reimagined, at jacobstoller.com. This is your host, Andrew Stotz, and I'll leave you with one of my favorite quotes from Dr. Deming, "People are entitled to joy in work."
Deep Sunset House and Progressive Podcast - The Melodic Sessions by Prototype 202
Tracks and releases from titans of melodic music and newcomers in 2024 including Jody Wisternoff, Shingo Nakemura, Mario De Caine, Thaylo, Kay-D, David Broaders, Passenger 10 and more Blank and Jones - Pax Anya Nova - Hawa (Brian David Remix) Jody Wisternoff - Sweetest Thing Passenger 10 - Clover Evren Futura - What Carmen Needs Maty Owl - Ametista Kryder - Hey Now Thaylo - Take Me Away Shingo Nakamura - Blue Planet Dosem - Eternal (Boxer Remix) Mario de Caine - Maderia Islands Eric Olivier Mario - Get Me Neptun 505 - Rise Again Kay D - Red Sky at Night David Broaders - Deliverance (Maximo Lasso Mix) Yusuke Terenishi - Grace of Hearts
Our journey takes an intriguing turn as we explore the legend of Jesus Christ's secret life in Japan. Did Jesus really escape crucifixion by swapping places with his brother? We dive into this obscure tale, revealing how he might have lived under the alias Daitenku Taru Jurai in the village of Shingo. With references to Mel Gibson's epic films, samurai sagas, and even a cheeky nod to Kaiser Soze, we blend history with humor, creating a captivating narrative that will leave you both laughing and pondering.And what's this about Jesus and lasers? As we wrap up our episode, we speculate on Jesus' blue eyes being the source of blue lasers, driving Blu-ray's success over HD DVD. Amidst our playful banter, we remind listeners of everyday duties, like supporting local businesses and keeping things clean. So tune in, embrace the unexpected, and let your imagination run wild with the grand possibilities of Jesus' story.
As Baptist's chief medical information officer, Dr. Lancaster works to improve the effectiveness and usability of health care technology for physicians and other providers. He is also a part-time internist for the Baptist Medical Group. After his residency, Dr. Lancaster completed a clinical informatics fellowship and earned a master's degree in applied clinical informatics from Vanderbilt University. He was the chief medical information officer at West Tennessee Healthcare in Jackson, Tennessee, before joining Baptist.Dr. Lancaster is board certified in internal medicine from the American Board of Internal Medicine and board certified in clinical informatics from the American Board of Preventive Medicine. He is a member of the American College of Physicians and the American Medical Informatics Association.Dr. Mason is a board-certified general surgeon and native of New Albany, Mississippi, where he practiced for 22 years at Baptist Memorial Hospital-Union County. Dr. Mason serves as chief medical officer at Baptist Memorial Hospital-DeSoto in Southaven, Mississippi, focusing on medical staff relations, quality of care and patient satisfaction. He earned his undergraduate and medical degrees from The University of Mississippi and completed his residency at Vanderbilt University Medical Center.Skip Steward earned an MBA and has leadership experience in many diverse industries, including automotive, machining, food, service and health care. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt and a certified Lean Champion. Steward is a certified trainer in Training Within Industry (TWI) Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He is an award-winning leader who has implemented streamlined business systems that deliver significant contributions to the bottom line, while increasing employee performance and improving productivity. He is recognized for superior project management and communication skills, and he has spoken both nationally and internationally.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
In this podcast we will be learning from Jay Timms, a seasoned organizational psychologist on "Unleashing Employee Potential: The Key to Organizational Success." In this session, Jay will explore the critical disconnect between how leaders perceive their company culture and how employees actually experience it, shedding light on the significant impact this gap has on productivity and talent retention. Drawing from his expertise, Jay will discuss why many organizations still rely on outdated management principles that prioritize system efficiency over human potential. He'll reveal how this misalignment is costing businesses and explain the importance of understanding the brain-engagement connection to foster a more engaged, motivated workforce. During the podcast, you'll discover five key pillars of employee engagement—personal care, individual development, mutual trust, barrier removal, and meaningful work—and learn actionable strategies to implement in your own organization. Jay will also provide practical steps to create personalized growth plans, develop Key Behavioral Indicators and conduct effective one-on-one meetings to boost engagement. Don't miss this opportunity to gain valuable insights on how to unlock your team's full potential and create a thriving, successful workplace.In the podcast, Jay refers to a document. You can download the One-on-One file here: https://usu.box.com/s/i4sxey92szh13tczjy6f51ngfzv2dpkg To learn more about the topic presented, please visit Shingo.org/articles and click on the “Unleashing Employee Potential” article.
Welcome back to Open The Voice Gate! Case (https://twitter.com/_inyourcase) and Mike (https://twitter.com/fujiiheya) are back with an update on the comings and goings of Dragongate.Without much live Dragongate this week, Case and Mike get into some big topics surrounding the Dragon System this week including CIMA and Shingo Takagi's Wrestling Observer Hall of Fame inductions, a deep look into why CIMA was such a strong candidate, they then discuss this week's excellent Prime Zone Plus show from Kobe Lapis Hall, Mike has a ponderous question about the wrestling industry, some thoughts on the US Indies and more!Our podcast provider, Red Circle, offers the listeners the option to sponsor the show. Click on “Sponsor This Podcaster” at https://redcircle.com/shows/open-the-voice-gate and you can donate a single time, or set up a monthly donation to Open The Voice Gate!Please Rate and Review Open The Voice Gate on the podcast platform of your choice and follow us on twitter at https://twitter.com/openvoicegate.Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
Join SP3, J-News and Sonal for our NJPW Fighting Spirit Unleashed 2024 Review breaking down the latest NJPW STRONG PPV ft. Gabe Kidd vs Kosei Fujita for the NJPW STRONG Openweight Championship. Leave your thoughts on this PPV and review in the live chat and comments section. Like, share, superchat and subscribe to support! #njpwSTRONG #njFSU #NJPW Welcome to the Tru Heel Heat Wrestling YouTube channel where we cover the sport of professional wrestling including all WWE TV shows (Raw, Smackdown, & NXT), AEW Dynamite/Dark, IMPACT Wrestling, NJPW, ROH, Dark Side of the Ring and more. Our weekly podcast hosted by SP3, Top Guy JJ & Miss Krssi Luv breaking down the weekly wrestling news and present unfiltered, honest thoughts and opinions for wrestling fans by wrestling fans, drops every Saturday. We also include PPV reviews, countdowns, and exclusive interviews with wrestlers from all promotions hosted by a wide range of personalities such as Romeo, Chris G, Ness, StatKing, Drunk Guy JJ, J-News and more. Subscribe and enable ALL notifications to stay posted for the latest wrestling WWE news, highlights, commentary, updates and more. Become a member of Tru Heels Facebook community: www.facebook.com/groups/1336177103130224/ Subscribe to Tru Heel Heat on YouTube: www.youtube.com/channel/UC0AmFQmsRyQYPKyRm5hDwNg Follow Tru Heels on Twitter: twitter.com/truheelheat Follow Tru Heels on Instagram: www.instagram.com/truheelheat/ Music composed by JPM
Join SP3, Tru Draw Josh and Miss Krssi Luv for an all-new edition of our flagship podcast Tru Heel Heat 302 discussing the latest wrestling news including: - WWE SmackDown & Raw w/Sami Zayn completing The OG Bloodline reunion for War Games - Who is the most important piece of this OG Bloodline: Roman Reigns, Jey Uso or Sami Zayn? - WWE NXT 2300 w/ECW Legends RVD, Dudley Boyz, Rhino, Francine and more appear at the former ECW Arena - AEW Dynamite w/Powerhouse Hobbs & Will Ospreay returning - How does AEW respond to another NXT ratings loss on their night? - Rumors of Malakai Black's AEW future? - NJPW Power Struggle w/Ricochet returning to challenge ZSJ & Kenny Omega returns & backstage fight with Gabe Kidd - NJPW Fighting Spirit Unleashed w/Takeshita vs Shingo for WK19 plus more build for WrestleDynasty Plus more! Leave your thoughts on this podcast in the live chat and comments section. Like, share, superchat and subscribe to support! #WWE #AEW #TheBloodline #SamiZayn #RomanReigns #NJPW #WWENXT #AEWvsNXT #WednesdayNightWar #KennyOmega #GabeKidd #Ricochet #ZSJ Welcome to the Tru Heel Heat Wrestling YouTube channel where we cover the sport of professional wrestling including all WWE TV shows (Raw, Smackdown, & NXT), AEW Dynamite/Dark, IMPACT Wrestling, NJPW, ROH, Dark Side of the Ring and more. Our weekly podcast hosted by SP3, Top Guy JJ & Miss Krssi Luv breaking down the weekly wrestling news and present unfiltered, honest thoughts and opinions for wrestling fans by wrestling fans, drops every Saturday. We also include PPV reviews, countdowns, and exclusive interviews with wrestlers from all promotions hosted by a wide range of personalities such as Romeo, Chris G, Ness, StatKing, Drunk Guy JJ, J-News and more. Subscribe and enable ALL notifications to stay posted for the latest wrestling WWE news, highlights, commentary, updates and more. Become a member of Tru Heels Facebook community: www.facebook.com/groups/1336177103130224/ Subscribe to Tru Heel Heat on YouTube: www.youtube.com/channel/UC0AmFQmsRyQYPKyRm5hDwNg Follow Tru Heels on Twitter: twitter.com/truheelheat Follow Tru Heels on Instagram: www.instagram.com/truheelheat/ Music composed by JPM
Joel and Damon are back this week to discuss Super Jr. Tag League including standout performers, predictions for the final and Wrestle Kingdom prognostications. We also give a preview of the announced matches for Power Struggle including ZSJ v Shingo, the Shota dilemma, Taichi's big chance and what's next for the Holy Semen Army.Support this podcast at — https://redcircle.com/super-j-cast/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
Joel and Damon are back this week to discuss Super Jr. Tag League including standout performers, predictions for the final and Wrestle Kingdom prognostications. We also give a preview of the announced matches for Power Struggle including ZSJ v Shingo, the Shota dilemma, Taichi's big chance and what's next for the Holy Semen Army.Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
Join SP3 and J-News for our NJPW Power Struggle 2024 Preview breaking down the latest New Japan Pro Wrestling event ft. Zack Sabre Jr. vs Shingo Takagi for the IWGP World Heavyweight Title. Leave your thoughts on this PPV and giving your predictions on this card in the live chat and comments section. Like, share and subscribe to support! #njpst #NJPW #njsjtl #KennyOmega #AEW #ZackSabreJr #ShingoTakagi Welcome to the Tru Heel Heat Wrestling YouTube channel where we cover the sport of professional wrestling including all WWE TV shows (Raw, Smackdown, & NXT), AEW Dynamite/Dark, IMPACT Wrestling, NJPW, ROH, Dark Side of the Ring and more. Our weekly podcast hosted by SP3, Top Guy JJ & Miss Krssi Luv breaking down the weekly wrestling news and present unfiltered, honest thoughts and opinions for wrestling fans by wrestling fans, drops every Saturday. We also include PPV reviews, countdowns, and exclusive interviews with wrestlers from all promotions hosted by a wide range of personalities such as Romeo, Chris G, Ness, StatKing, Drunk Guy JJ, J-News and more. Subscribe and enable ALL notifications to stay posted for the latest wrestling WWE news, highlights, commentary, updates and more. Become a member of Tru Heels Facebook community: www.facebook.com/groups/1336177103130224/ Subscribe to Tru Heel Heat on YouTube: www.youtube.com/channel/UC0AmFQmsRyQYPKyRm5hDwNg Follow Tru Heels on Twitter: twitter.com/truheelheat Follow Tru Heels on Instagram: www.instagram.com/truheelheat/ Music composed by JPM
In this episode, Patrick talks about the importance of good leadership and how you can do small things to create the right culture within your organization. What You'll Learn This Episode: Why you need to keep things simple instead of complex The 3 points to keeping it simple The importance of keeping a clear vision of where you are heading Why you need to keep it visual The 3 main points to keeping it visual About the Patrick: Patrick Adams is the author of the best selling and Shingo-award winning book “Avoiding the Continuous Appearance Trap” and the host of The Lean Solutions Podcast. He is an international speaker, coach, and consultant. He is also a University Lecturer for the #1 Supply Chain Undergraduate Program at the University of Arkansas. Patrick has been delivering bottom-line results through specialized process improvement solutions for over 20 years. He's worked with all types of businesses from private, non-profits, government, and manufacturing ranging from small business to billion dollar corporations. Patrick is a proven leader and highly experienced consultant with specific niche focus on organizational strategy and leadership development which brings a unique human approach to sound team-building practices; creating consensus and enabling empowerment. He motivates, inspires, and drives the right results at all points in business processes. Links: Click Here For Patrick Adams' LinkedIn --- Support this podcast: https://podcasters.spotify.com/pod/show/leansolutions/support
Traditional management uses "carrots," like bonuses, and "sticks", like Performance Improvement Plans, to motivate employees. But are humans really built that way? In this episode, Jacob Stoller and Andrew Stotz dive into the myth surrounding that approach and talk about what actually motivates people at work. TRANSCRIPT 0:00:02.7 Andrew Stotz: My name is Andrew Stotz, and I'll be your host as we dive deeper into the teachings of Dr. W. Edwards Deming. Today, I'm continuing my discussion with Jacob Stoller, Shingo-Prize winning author of The Lean CEO and Productivity Reimagined, which explores applying Lean and Deming management principles at the enterprise level. The topic for today is myth number four, the myth of sticks and carrots. Jacob, take it away. 0:00:46.2 JS: Thank you, Andrew, and great to continue our conversation. Yeah, it is widely believed that people are motivated by threats and rewards. And to demonstrate that, all you have to do is go into an HR department and look at the job descriptions and the reward programs. And it's all assumes that people are motivated by externalities, right? And that goes back, actually, it's a very, very old way of looking at the world, that there's a term, it's a bit of Latin here, homo economicus. And it's the idea that humans are sort of goal seeking creatures. They seek what's better for them, and it's all material. They'll seek their material gain, and they will behave in very predictable ways, according to that. So you can set up external motivators, mainly money, and you can regulate the way people will behave. 0:01:38.2 JS: So that's the assumption that many businesses are built on. But science has proven that that's not the way human humans work. There've been a number... And starting really in the 1950s, a number of scientists have sort of poked serious holes in that thinking. One of them is Edward Deci, who talked about motivation and did a number of experiments to see that, to find out that people, you know, their motive for doing tasks really kind of transcends rewards. Often they'll do something, for the satisfaction of doing it, in spite of the rewards being greater. We have Frederick Herzberg who developed something called Hygiene Theory. And that's really that... He determined in an organization that money can't actually be a positive motivator. It can't motivate positive behavior, but lack of money can motivate negative behavior. 0:02:49.6 JS: So, you know, and a number of experiments to support that. And then we have, Mihaly Csikszentmihalyi, hard to pronounce, who talks about joy at work and really did experiments and kind of proved that joy at work isn't just some kind of fancy idea that somebody had. But it's actually a scientifically proven principle. Whereas when people have joy at work and they're fully engaged in their work, they do much higher quality work. So that's kind of the background really here. So what we want, when we manage, is we want people to be intrinsically motivated so that they do their best work. And Deming principles are very, very, I think representative of that. I think Dr. Deming understood that people are motivated when they feel a part of something, when they contribute, when they feel that their team members around them are supporting them. And so that's what we try to do. And Lean eorld tries to do that, and we try to do that with Deming principles. 0:04:06.8 AS: You know, when I start off my discussion on this with students and people that I teach in seminars and the like, I always ask them, you know, which, do you believe in, a carrot or a stick? Do you think more people are motivated by rewards or punishments? And it's a great... 0:04:18.1 Jacob Stoller: Oh, okay. 0:04:24.1 AS: Way to kick off a conversation. But, you know, obviously we're gonna get some people that say, I want people to be feeling, you know, positive rewards and feel positive. And then you have the other people that... What I invariably find is that people who are running large companies with lots of employees, it's sticks. Yes, because... 0:04:40.4 JS: Interesting. 0:04:41.8 AS: It's overwhelming. And then when I think about where it's easiest to do joy in work, and where it's easiest to get the intrinsic motivation is, you know, smaller companies where everybody's close and they're really working together. And that's a dilemma that I never really have had a great reconciling of, but I'm interested to learn more about it from the direction that you're coming. So continue on. But that's just something I have in my mind when heard you talk about it. 0:05:13.1 JS: It's tough to do with a big company, but I wanna tell you a big company story. And actually I'm gonna read, a page or two of the book just because it's, I don't want to, it's a complicated story and I wanna make sure you get all the... 0:05:32.5 AS: Well, you've it written so well. So might as well do that. 0:05:36.1 JS: Well, like, gosh, let's hope so. Let's hope so. But, anyway, this is actually by coincidence. I just, what appeared, this morning on their podcast, so, of this company called Barry-Wehmiller. So, but the CEO of Barry-Wehmiller is a gentleman named Bob Chapman. And he's become quite well known in the Lean world and outside of the Lean world because as a pioneer of what we could call human-centric leadership. So he believes in treating people in the company like family members. But he didn't start out that way. He started with a very traditional background. He took over his father's business and he had a typical MBA background with accounting. And so he grew that company in a traditional way. You know, it started, as one company, and it started really by acquisition. 0:06:25.5 JS: He got very, very good at finding undervalued companies and developing them. So the company grew and it became a sort of a multinational, diversified manufacturer of various kinds of machinery. And so he was a huge success. I mean, he was written up in Harvard Business Review, all this kind of stuff, but he had a feeling, he was very much a family man too, and he had a feeling that something wasn't quite right in the companies that he was running. And he's a... Bob is a very... He watches people, he's very sensitive about body language. And he told me of a time he was in the cafeteria of a company, and it was sort of basketball season, you know, March Madness. That's when the university teams, you know, have their finals and all that, and everybody's betting on them, you know, it's a big deal. 0:07:21.9 JS: So he remembers being in there, and the people in the cafeteria all just having a great time and watching them chatter. And then, he watched the... When the clock sort of moved, so it's a few minutes to having to go back to work, he said the body language changed, all of a sudden they just weren't that happy. You know, it just, all the joy kind of drained out of them. And then they went off to their jobs. And Bob said, you know, this is wrong. You know, that it shouldn't be this way. And he was a family man. He said, I wouldn't want my children who I care about to be working in this kind of environment. So how can we care for the people and how can we actually make that work? So here's what I'm gonna start to read, because here's where it gets complicated. 0:08:08.6 JS: "Chapman vowed to change how people were led at Barry-Wehmiller. His business background, however, didn't provide any help for this. 'When I was in business school, I was never taught to care,' he said. 'It was about creating economic value. It was all business models, market cap, market share. I don't remember in my undergraduate in accounting or my graduate school ever learning to care or inspire the people I had the privilege to lead. And I never read, never was told, never heard that the way I would run Barry-Wehmiller would impact the way people go home and treat their families and their health. But the biggest thing we've learned is that the way we learn impacts the way people live.' Working with a group of team members from across the organization, he developed a set of principles called the Guiding Principles of Leadership, or GPL, which put caring for people as front and center to the job for all leaders in the company. 0:09:05.2 JS: "But the question remained, how do we organize the work in a way that gives workers the experience of working in a caring environment? It happened that Barry-Wehmiller had recently acquired a Baltimore based manufacturer of corrugated paper machines called MarquipWardUnited the company had implemented a number of Lean tools and practices under the leadership of Jerry Solomon, who was also the author of several books on Lean accounting. In Chapman's first meeting with Solomon, he introduced him to the Guiding Principles of Leadership and Solomon immediately saw a connection with the challenges companies face when trying to create a Lean culture. Most companies practicing Lean, he noted, never get to the culture piece. The same concern that caused the Shingo Institute to revise its model in 2008." And by the way, I have to interject here. That was covered in a previous chapter, how Shingo Institute found that they had left out the people and the caring part. 0:10:14.4 JS: And that had caused a lot of companies that had adopted Shingo principles to actually, and had won Shingo prizes to actually fall off the ladder, so to speak. But that's another story. Anyway, "Solomon," Jerry Solomon, this is the, from MarquipWardUnited "felt that what the company needed was what he called a delivery mechanism to integrate the Guiding Principles of Leadership with the company's day-to-Day operations. How, for example, does a supervisor in the shop floor interact with the people doing the work? Solomon felt that Lean and GPL were an ideal fit. Chapman was skeptical, though, 'cause he'd heard that Lean is purely about reducing waste and increasing profits, but not about leading people ... passed. 0:11:06.2 JS: And the group that was working on it, this company in Green Bay, actually was ready to report on some of their results. So they invited Bob Chapman and Jerry to come, to fly in to see the report. So what they got was a sort of a typical consultant's report. They said, well, we've implemented this thing and we've got, we've shortened the lead time, we've reduced the defects, whatever. And Chapman's reaction was actually different than what you would expect. He was very, very upset. 'Cause he said, this is supposed to be about people and Guiding Principles of Leadership. That's what you told me Lean was about. But here all I hear is a bunch of numbers. So he was quite upset. He left the room, actually. And they sort of calmed him down, and they said, Bob, please give us another chance. 0:12:03.6 JS: And it so happened that, the next morning there was going to be a report out from people that were actually on the team that had made the improvements. So Bob says, okay, I'll give you another chance, but I want the people that were actually working on that project to come and report to the presidents. So, an incredible setup. You know, you can imagine, you have these people 7 o'clock in the morning. Well, that's not hard for you to imagine, with the hours you keep. But anyway, 7 in the morning, you have all the principals, presidents of these companies, and you have, a couple of, people in the team and a guy who's never presented to a group like that, getting up in front of a whole group of CEOs. So he had some notes, and he went through his presentation, which was very sort of, you know, what you would expect. 0:12:54.2 JS: It was, yeah, we've got the, pretty much what the consultants had said the day before, right? Yeah. We cut the lead time. We did this. And, Bob listened patiently. He said he listened for about 10 minutes, and then he says, and he says, I don't know where this came from. He stood up and said, Steve, that's the name of the guy presenting. How did this change your life? And there was a silence. And you imagine, right? All the CEOs and or the presidents. And then, and this guy who has never presented to a group like that. And Steve just sort of blurted out, my wife is talking to me more. And Bob said, help me, Steve. I don't understand. Please, please explain this. And Steve then went ahead and told, what Bob said was one of the most moving stories he'd ever heard, you know, and what Steve said is, well, Bob, you know how it is. 0:13:53.9 JS: You go to work and, you know, you punch in your clock. And then they give you some things to do. They give you a list of things to do, but they don't give you any support or anything, or they don't give you the tools you need, but you sort of figure it out. You know, you get through the day and you get nine out of 10 things, right? But then maybe that 10th thing you'll run into some problem. He said, and immediately what they do, they never thank you for the things you did right. They jump on you for the problem you have, that you confronted. They tell you, you didn't do things right. And then they complain about your salary and how they have to pay overtime and all these kinds of things. 0:14:41.6 JS: And he said, you know, at the end of the day, I wasn't feeling too good about myself. And I'd go home and I think it was rubbing off on me. I wasn't being very nice to my wife and she wasn't talking to me. But he said, now with this program we have, the Guiding Principles of Leadership with Lean, people, I'm part of something. I'm part of a team. We've worked on some things and I can see the results. And when I ask questions, these engineers are answering my questions. And when I say things, they listen to me. And, you know, we've got the satisfaction of this project where we see the flow now really working out in this area. So I go home and I'm feeling better about myself. And I think I'm nicer to my wife and she's talking to me. And at that point, Bob Chapman turned to Jerry Solomon and he said, we have a new metric for Lean's success. It's going to be the reduction of the divorce rate in America. 0:15:41.7 JS: So that's, I think, very, very central. That story to everything we're talking about here with intrinsic motivation. Because it's not about money. It's, you know, you've gotta pay people decently and then they have to be able to support their families. But it's about respect. It's about seeing yourself accomplish things. And this isn't just a frill, this is a basic human need. I think Dr. Deming recognized that. And he has a wonderful diagram in The New Economics where he talks about, he calls it Forces of Destruction. You know that diagram? 0:16:23.1 AS: Yeah. 0:16:27.5 JS: Yeah. It's the... How the school system and then the job environments just basically wear a person down, wear down their will and their enthusiasm. And, you know what, another CEO pointed out to me that, very interestingly, he said, we have a crisis in this country because people don't have purpose in their work. So they go from job to job when they don't like their job. It's, he said, it's like changing an app. Something goes wrong, they change it, but they got no purpose in their work. 0:17:03.3 JS: And this company, I should I call them out, 'cause he, mention his name is Mark Borsari. And it's a company that makes wire brushes in Massachusetts. But they do, you know... He said, you really have to find the purpose in the interactions of people. It's in the people and it's in the processes. You don't get people excited about wire brushes. You get people excited about being part of a work environment where your opinion is respected and where you can make improvements. So, he said, that's what people need in the workplace right now. And he said, the result is that people, you know, we have people just depressed and upset and, you know, it's a crisis that's perhaps underestimated, but really needs to be addressed. So that's why I feel maybe so passionate about this sticks and carrots myth, because I see how destructive it is to human beings. And I've experienced some of that myself in, you know, my early days in corporate life where you're kind of blamed and evaluated for things that often you have no control over. And it's, you know, you look at something like the Red Bead Game. There are people that actually live that. 0:18:31.0 AS: Just to highlight for the listeners and the viewers, the book that Bob Chapman wrote is called Everybody Matters: The Extraordinary Power of Caring for Your People Like Family, very highly rated on Amazon. And it looks like it's also in audible form, which would be a fun one. And you also mentioned about Jerry Solomon, his book, Who's Counting is another one on the topic. 0:18:32.5 AS: But you know, I was thinking about this for a moment. And I was thinking, you know, I was kind of inoculated to this, I was vaccinated against negative thinking by two things that happened to me when I was young. The first one is, you know, I went into rehab as as a young guy with drug addiction. And I came out of that when I was almost 18. And from that point till today, I've been drug free, alcohol free. And so I had to kind of face all the demons that I had, you know, accumulated at that time, but I left it with a really positive outlook on life. 0:19:29.7 AS: Like I wanted happiness. 0:19:29.8 JS: Interesting. 0:19:29.9 AS: I wanted serenity. And then and then I went to work... I went studied, enjoyed that, I went to work for Pepsi, I really enjoyed it. And then I met Dr. Deming when I was, you know, 24. And and he told me, you know, we should have joy in work. And from that moment on, it's like, that's what I wanted in life. And so I never, I never got caught up in this idea when I worked at Big Bank, you know, Citibank and other places, I just never, nobody could ever convince me that, you know, I should be unhappy with what I'm doing. 0:20:05.5 AS: Like, I really, really enjoyed it. And then I was just thinking about how painful it is, if you haven't been inoculated from the beginning, to have to go through this, and then you end up with, you know, it's it's 9 to 5, it's painful work, it's called work for a reason, it's hard, you know. And I think that before I come to the next questions, you know, about the question we always get on the topic of carrots and sticks, what do we do instead? 0:20:30.6 AS: Before I talk about that, I think I really wanna highlight that what's important is getting your thinking right about this. Whether it's the thinking about I wanna treat people like a family, I want people to enjoy work, I want work to be a source of pride, I want people to wanna work here. You know, if you can get those thoughts right, the solutions to the carrots and sticks, and how do we evaluate and all of those questions, you know, can kind of, they wither away to some extent. What are your thoughts on that? 0:21:02.4 JS: Well, I think Jerry Solomon said it very well, actually. He said, you need a delivery mechanism. And Lean provided that, you know, it has a bunch of tools and organizing principles. So does the Deming's System of Profound Knowledge, right, and the various frameworks that Dr. Deming put together. So that provides that kind of framework. It's not easy to do. I think one of the big hurdles, and this is kind of central to my book is that you're dealing with a lot of unlearning. And they say that it's harder to unlearn something than it is to learn new skills. So we really can't afford to underestimate that. 0:21:51.1 JS: And I think when we have managers and leaders facing massive unlearning challenges, I think what's needed is compassion, you know, we shouldn't be putting them down for applying what they learned, we should be understanding about the changes. And I think Dr. Deming, you know, from the stories I've heard was very good about that. 0:22:00.0 AS: Well, he had something he would say, which was kind of one of his methods of compassions, but I remember him saying, how could they know? How could they know, you know, like, they were brought up in this system, as you've just said, and so, but it's based upon the carrot and sticks and all of these different things. But I'm curious, you know, which I think we at some point we'll get to in our discussion is the, there's listeners and viewers out there. It's like, okay, Jacob, totally agree with you. Andrew, totally agree with you. I want people to have joy in work. But you know, I'm constrained by, you know, the performance appraisals that I got to do. 0:23:07.3 AS: I'm constrained by the punishments and rewards that my company does. And or a leader of a company says, if I let these things go, we're gonna fall apart. How do you respond to that? 0:23:11.6 JS: Well, gosh, I mean, I think you have to just look at the case studies of people that have let that go. And that's why I emphasize I one of the points I emphasize in the book with advice for companies moving forward is a very first step before you do anything is go visit companies that have been successful. You know, go visit Bama Foods, where they have a great culture. Go watch how people interact with people. Go to some of the great Lean companies. All these companies understand that the best gift they can give their employees is to allow them to share what they've learned with other people. It's a great motivator for people. So it's a real win win. So I think it begins with that you've got to see it first. And then you can start to assess where you stand. 0:24:13.6 JS: But we're talking about a transformation here, as Dr. Deming said. We're not talking about implementing a few tricks that we can superimpose on our management system. You've got to manage it completely differently to actually get this kind of intrinsic motivation to be a driving force in your workplace. 0:24:19.2 AS: It just made me think that I wanna come up with the five happiest companies in Bangkok and do a tour and take my students out and my teams out and my company managers out and let's go, you know, see how they're turning on intrinsic motivation, you know. And one thing about Thailand that's interesting is that what people want from work is very different than in the West. 0:24:50.1 JS: Right. 0:24:51.2 AS: And what people want from work is good relationships, harmony. 0:24:57.6 JS: Really. 0:24:57.8 AS: They want connection. They want meaning, more meaning from their work than the typical Western. 0:25:05.8 JS: Isn't that interesting? Interesting. 0:25:05.9 AS: And so when I see and I rail sometimes on to my students about, you know, be very careful about bringing this KPI disease into Thailand, where all of a sudden, you're setting up the Thai people to go against each other, which takes away from what is a core strength is their desire and ability to get along. 0:25:33.3 JS: Isn't that interesting? Wow, so they got a head start. 0:25:42.5 AS: Yeah. My first move to Thailand in 1992, I taught an MBA class. And the first thing I did is what was done with me in my MBA class is say, all right, here's a case study, break into groups, and then, you know, and then they came back and, and then after getting to know them in my first semester that I taught, now I've been teaching for 32 years in Thailand. The first lesson I learned is Thais do not need group work. They need individual work. And because they need to kind of flex that muscle. 0:26:08.8 AS: And then I thought, well, why are we do so much group work in America? Well, because it's Americans are trained and taught from the beginning to think independently, have their own idea, watch out for themselves. And they need help in, let's say, MBA classes to work together. 0:26:26.8 JS: Isn't that interesting? 0:26:26.9 AS: And so what I just saw was a very different dynamic. 0:26:30.3 JS: Wow. 0:26:30.9 AS: And it helped me also to understand that we... The good side of the American, let's say, I know, American worker, I know Americans, just 'cause that's where I grew up. But the good side of that is that there is a lot of independent thinking, they can come up with the good systems and all of that. 0:26:47.3 JS: Sure. 0:26:48.9 AS: But the bad side is that they're oftentimes fired up to be in competition with each other. And KPIs just ignite that fire that just... 0:26:58.2 JS: They do. 0:26:58.3 AS: Really causes, you know, a lot of damage. 0:27:00.5 JS: Well, I got to ask you something, then, do you think that that East versus West kind of mindset is why Dr. Deming's ideas were taken up in Japan when they had been kind of ignored in the US? 0:27:16.9 AS: Yeah, I mean, I definitely I mean, Japan is like an extreme example of Asia and trying to have harmony and everybody, the bigger mission is the company, the bigger mission is the community, the bigger mission is the country. I would say that Japan is like the ultimate in that. Thailand is less so there's more independence and people don't have to be completely allegiant to those things. But still, that desire to be happy at work is there, you know, I think it's there more, it's more innate, for some reason in Thailand, than I saw it in America. 0:27:55.8 AS: And I always explain that, when I worked in America, I think I never went out on a weekend with my colleagues. 0:28:04.5 JS: Really. Interesting. 0:28:05.3 AS: And in Thailand is a very common thing to arrange activities together with your workmates, and go bowling and do this and do that. And I thought, I saw that everywhere. And I was pretty, you know, that just was fascinating to me. So I really, you know, this discussion is all about opening up people's minds, that carrots and sticks are not the only way. And as you said, it's a transformation, it takes time, you got to think about it, you got to reconcile it. 0:28:37.8 JS: Well, and that brings up another really important point, Andrew. And that is that teamwork, team productivity really makes the difference in a company. And when you think about it, you've got a whole bunch of individuals that productivity is very often not gonna add up for reasons, you know, that we've already talked about, you know, it's not part of the system. So team productivity becomes really, really essential. But team productivity, and Kelly Allen actually pointed this out really well to me. And I mean, I'm gonna just look in my notes here to get his words exactly, 'cause he said it so well. 0:29:21.0 JS: Let's see here. And here's Kelly, "a useful operational definition of a team is the collaborative and coordinated efforts of people working together in an atmosphere of voluntary trust." So you got to build that. And, you know, that's kind of tough to do in a lot of North American companies. 0:29:48.5 AS: Yeah. It's such a great point. And I think I've recently been teaching a corporate strategy. And I talk about Michael Porter and all the he's taught about strategy. But one of the things that he mentions towards the end of his books is the idea of fit. And he's talking about how do the pieces fit together in the company. And everybody knows that feeling when the when the process before you or the process after you in your company is being run by somebody that you have a good fit with. It's like everything comes together. And so I think what I realize now is that the power of that coordination that Kelly Allen's talking about is all about how do we get these pieces fit together, working together, coordinating together. That's the magic. 0:30:37.3 AS: Interesting. But Porter, I mean, he talked about a lot of I think, you know, it's been a long time since I've looked at his books, but a lot of his stuff was either or, right? I mean, you know, you decide, am I gonna be a price leader or am I gonna be a quality leader? And I think a lot of what he did disregarded, you know, Deming's Chain Reaction, you know, where he where you actually invest in both. So I mean, that's got a problem and with strategy people in general. Now, I know you've taught strategy. So maybe you're gonna take me apart on this one. But it seems to me that the strategy folks are really missing something. 0:31:29.1 AS: Well, I think most people are missing the type of stuff that Dr. Deming's talking about, but I use an example of McDonald's and Starbucks. 0:31:35.5 JS: Okay. 0:31:37.3 AS: You know, one is a low cost leader. And one is a premium, you know, differentiated, you know, product and service. And we all know which one's which. So which one leads to a sustainable competitive advantage? Which one is better? I always talk to my students. And I say, the fact is, is that both of them have led to a competitive advantage. So part of what, you know, I would say, when I think about corporate strategy, from my perspective, is figure out the direction that fits your DNA, and then pursue that, whether that's about making, you know, I like to tell my students that think of a company run by an engineer, who may be focused on the processes and all that, who may create a very efficient operation, versus a business, let's say run by a marketing or sales person who has a much better contacting and messaging to the customer. Those two business owners should be developing their corporate strategy around their DNA, you know, and if they do that right, that, in theory, should lead to some competitive advantage. 0:31:58.9 AS: And to me, competitive advantage is how do we make sure that our company creates a level of profitability that is higher than the industry average over a sustained period of time. If we think we're doing a corporate strategy that works, and we're making a very low amount of profitability, I think that there's enough reason to argue that that's probably not achieving a competitive advantage. 0:32:37.1 JS: Yeah. And I think we have to put the word sustainable competitive advantage. But along the McDonald's, Starbucks, though, I have a very interesting twist. And I think this was done locally in Canada. But somebody did a blind test of coffees from various outlets to see what rated the highest. And I have to tell you that McDonald's coffee rated very high, higher than Starbucks. So... 0:33:47.1 AS: But it's definitely the case in Bangkok that McDonald's coffee is fantastic. 0:33:50.8 JS: Really. 0:33:51.8 AS: I happen to know very much about that. But I highly recommend that. 0:33:55.7 JS: Yeah. Well, I think we're, you know, we are focusing in this book, essentially on, you know, productivity. Now, marketing, marketing strategy and stuff like that is yeah, I'll acknowledge that. Sure. And that's maybe, you know, I think what Michael Porter was talking about it's very true in terms of marketing. But in terms of quality, output of quality, I think that's where the Deming magic and the Lean magic all come into play. 0:34:12.2 AS: Yeah, I mean, it took me a long time to figure out that what Dr. Deming saying is, if we are continually improving our products and service and our quality, we're driving down costs, and we're making people happier, and we're bringing more value to the market. How... Shall we wrap this up? And how would you summarize what you want people to take away from this? 0:34:26.1 JS: I would say that intrinsic motivation is underestimated in workplaces, it's misunderstood. It's not reflected in the way most companies are organized or their strategies. So it's a big learning curve for companies to create the kind of environment where intrinsic motivation is connected with the workplace. But I think it's worthwhile, it's a very, very important thing. And we have a lot of unhappiness in society. And a lot of it can be traced to a lack of that. So, you know, I hope that more companies will see the importance of this. 0:35:16.6 AS: You know, it's my, my friend who never... He was helping me when I was writing my book, Transform your Business with Dr. Deming's 14 points. 0:36:02.2 JS: That's a great book. 0:36:02.7 AS: And he was editing a book. 0:36:02.8 JS: I love that book, by the way. 0:36:04.3 AS: Thank you. I was trying to make it as simple as possible for the 14 points. But my friend, as he was helping me edit it, he turned to me after many hours of working together over many weeks, he said to me, I figured it out. Dr. Deming is a humanist, he cares about people. And that was just so funny, because he thought going into it, it's all gonna be about, you know, charts and graphs and statistics. And I think that's, you know, that's the key, it's the mindset. I wanna wrap up by by just going through some of Dr. Deming's 14 points that apply to what we're talking about. And, you know... 0:36:39.2 JS: Great. 0:36:39.6 AS: The question really is, you know, when my friend said that Dr. Deming was a humanist, it's 'cause as he started working on the 14 points with me, he started to realize, just listen to these points. Here's point number eight, drive out fear. Yeah, that's critical to having a joyful workplace. Number nine, break down barriers between department. That's the source of so much trouble for people at work is that they're working in silos. Number 10, eliminate slogans and targets and exhortations. Stop focusing on pushing the workers constantly. Figure out how to improve the system. 0:37:10.2 AS: Number 11, eliminate work standards or quotas, eliminate management by objective, management by numbers, substitute leadership. And number 12, remove barriers that rob the hourly worker of the right to pride of workmanship. Remove barriers that rob people in management and engineering of their right of pride of workmanship. My goodness, from eight, nine, 10, 11, 12, all focused on this concept of intrinsic motivation. And to me, that thinking, changing that thinking is what's so critical. Anything you would add as we wrap up? 0:37:25.0 JS: Yeah, I will add one thing to that. And this is very strongly in the book. That is why the first step if you're gonna transform your company is making everybody feel safe. That's got to be the first step, even before you start training them with methods and things like that. You have to build safety, then you can build trust. 0:37:47.2 AS: Fantastic. Well, Jacob, on behalf of everyone at the Deming Institute, I wanna thank you again for this discussion. And for listeners, remember to go to deming.org to continue your journey. So much happening there. You can find Jacob's book, Productivity Reimagined at jacobstoller.com. And this is your host, Andrew Stotz. And I'll leave you with one of my favorite quotes from Dr. Deming that I just never stop talking about. And today we talked about it a lot. And that is, "People are entitled to joy in work."
In this podcast we explore the core idea that behavior change, not belief change, drives Lean transformation. Arnoud Herremans and Norbert Majerus explain how altering the environment to support new behaviors fosters Lean thinking.Using examples from Goodyear's Innovation Centers, the session demonstrates how coaching leaders and creating collaborative systems led to significant improvements. Practical strategies like Lean problem-solving, gemba walks, and role modeling will be discussed, showing how to build a Lean-friendly culture that promotes sustainable results.Attendees will gain tools to create environments where Lean behaviors—and ultimately, Lean thinking—can thrive. I hope you enjoy the podcast. To learn more about this subject, please visit Shingo.org/articles.
What You'll Learn: In this throwback episode, Patrick talks about the ingredients necessary to spark and maintain a fire of continuous improvement in your organization. About the Patrick: Patrick Adams is the author of the best selling and Shingo-award winning book “Avoiding the Continuous Appearance Trap” and the host of The Lean Solutions Podcast. He is an international speaker, coach, and consultant. He is also a University Lecturer for the #1 Supply Chain Undergraduate Program at the University of Arkansas. Patrick has been delivering bottom-line results through specialized process improvement solutions for over 20 years. He's worked with all types of businesses from private, non-profits, government, and manufacturing ranging from small business to billion dollar corporations. Patrick is a proven leader and highly experienced consultant with specific niche focus on organizational strategy and leadership development which brings a unique human approach to sound team-building practices; creating consensus and enabling empowerment. He motivates, inspires, and drives the right results at all points in business processes. Links: Click Here For Patrick Adams' LinkedIn --- Support this podcast: https://podcasters.spotify.com/pod/show/leansolutions/support
Morgan started 4 years ago in BMA Daunia and is the BOS CoE Practice Lead. Morgan has over 30 years' experience in Lean and 20 years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.1.Bn in hard savings to organisation, improving customer, staff experiences and improved Health and Safety. The legacy capabilities of Business Improvement have resulted in over 23 international awards and chairing 27 international conferences around Business Improvement. Morgan is an international award-winning author and written 8 books, two of which have won Shingo Prize publications awards. He has led a business unit with overall P&L accountability of $367M and led an organisation to be the first bank to a Shingo award. He is also a Chartered Engineer, Certified Master Black Belt, Lean Master and Executive Coach. Morgan has leadership experience in marine, manufacturing, government, military, mining, utilities, telecommunications, oil and gas, banking and supply chain.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
What You'll Learn: In this episode, hosts Patrick Adams, Andy Olrich, and guests Brad Jeavons and Chris Butterworth discuss the complexities of leadership. The traditional, one-size-fits-all approach to leading organizations is no longer sufficient in an environment where agility, empathy, and adaptability are paramount. About the Guest: Chris Butterworth Chris is a multi-award-winning author, international speaker, and Shingo Faculty Fellow. He co-authored three Shingo award-winning books on continuous improvement culture. Brad Jeavons Brad Jeavons is a senior leadership coach focused on creating a better future economically, socially, and environmentally. He hosts the Enterprise Excellence Podcast and authored Agile Sales: Delivering Customer Journeys of Value and Delight. Links: Click Here For Andy Olrich's LinkedIn Click Here For Patrick Adams' LinkedIn Click Here For Brad Jeavons's LinkedIn Click Here For Chris Butterworth's LinkedIn Click Here For Leading Excellence - 5 Hats Of The Adaptive Leader --- Support this podcast: https://podcasters.spotify.com/pod/show/leansolutions/support
Is your financial bottom line the true story of your organization? In this episode, Jacob Stoller and Andrew Stotz take on the myth of the bottom line - maybe it doesn't tell you what you think it does. TRANSCRIPT 0:00:02.5 Andrew Stotz: My name is Andrew Stotz, and I'll be your host as we continue our journey into the teachings of Dr. W. Edwards Deming. Today, I'm continuing my discussion with Jacob Stoller, a Shingo prize winning author of "The Lean CEO" and also "Productivity Reimagined" which explores how to apply the Lean and Deming management style at the enterprise level. The topic for today is myth number two, the Myth of the Bottom Line. Jacob, take it away. 0:00:32.7 Jacob Stoller: Thank you, Andrew. Great to be back here with you. Yeah, the myth of the bottom line, it is widely believed that if you look at the financials, that tells you everything you need to know about the productivity in your organization. And it's almost when you think what we talked about last time, so that the pyramid, the idea that the whole equals the sum of the parts, I think the myth of the bottom line is really kind of flows naturally out of that. If you believe in this pyramid that Dr. Deming was so critical of, the myth of the bottom line seems to make sense. Just that dollars flow through, you save a dollar here, it's all going to add up. 0:01:23.8 JS: So the problem with that is that productivity as we've learned from Dr. Deming, is actually determined by lots of non-financial factors. And what the bottom line gives you is a kind of an oversimplified, I guess, aggregated view. So you take the total sales of a company and you divide it by the number of employees. You can call that productivity, but it's not really productivity, 'cause productivity, strictly speaking, comes from making increasing output with a set of inputs. So you go from time A to time B, are we making more while keeping all our fixed costs constant? So there are things that get in the way of measuring that and one of the big ones is something called price recovery. So if you look at profitability, it's really a combination of price recovery and productivity. But price recovery would be any change in cost, any kind of financial cost during or between the two periods that you're measuring. 0:02:45.7 JS: So if you've got say the cost of labor, cost of materials, facility costs, energy costs, all these things can change between two time periods. And at the same time, maybe your selling price changes. So it turns out that factoring all those things out is much more difficult than you would think. It doesn't come easily using ERP systems in those things. And one of the pioneers of Lean accounting [0:03:16.8] ____ explained to me how he, when he first realized this, how much work it was to actually just separate all these price recovery factors from the total that contributed to productivity. So it's not that easy to even get to productivity and really get an accurate figure on it. 0:03:39.1 AS: It's interesting. I'm a financial guy, so I look at the P&L all the time of so many companies. So I think I've got some fun stuff that we can talk about, but was there something more you were gonna wrap that up with? 0:03:51.9 JS: Well, yeah, I think what happens with that is you get a sort of a cultural divide, because executives, I'm told, typically see operations as a black box. They'll say, well, okay, someone worries about process and manufacturing process, or it could be in any field. It could be medical, it could be something else, but that's something that operations worries about, so we'll let them do that. So they're left, these executives, with only one language, and that's financial language to understand things. And that's basically the iron law there is you get what you pay for. So we wanna get better quality, okay, we invest in it, that costs money. We wanna get faster delivery times, well, we'll pay money for that. And we wanna lower cost, well, then we better get rid of some people. 0:04:51.7 JS: So these things are all looked at sort of transactionally from the outside, not inside this black box of process. But inside that black box, that's where all the magic happens. That's where the Deming chain reaction happens. The fact that when we invest in quality, costs are gonna go down, but you tell that to an accountant, they'll tell you you're nuts. So it's really, I think there's a big challenge there of getting people to understand that the laws of that really determine productivity are not purely financial. And people need to... I think a lot of people need to broaden their thinking to understand that. 0:05:43.0 AS: Maybe out having looked at the financial statements of thousands of companies and have valued thousands of companies in my life, let's look from a top down, first of all. So people organize, people give money, give capital to companies, because they expect to get some return from that capital. Some people care about what that company does, others don't care, but that's the first step. And so the company gets capital that they deploy and they organize their business however they want, and ultimately they generate revenue. Now, revenue is price times quantity. And I think the first thing that supports what you're talking about is that, if a manager of a company says, our revenue went up 20% last year, and it was all driven by increasing prices only, well, that's... If you could sustain that, that would be fantastic, but it's quite likely when you increase prices, you're gonna have a knock on effect of your demand falling as your competitors have lower prices. But then, what you could say is that that company really didn't change anything about the way it's operating, it's output, it's productivity. Would that be correct in saying that in your mind? 0:06:56.9 JS: Yeah, it would be correct, and I think that a lot of the companies that are protected from... We got stories about this that are protected price wise and are able to kind of raise their prices at will, actually get very sloppy with their operations, and they don't increase their productivity. So I would say to your clients or whoever when you're analyzing that, that what productivity growth will give you is sustainable improvement over time. Productivity is the one thing that every company has control over, and you can control it year after year, but it's long term. It's a long term prospect. So that's... If you're managing quarter by quarter, that's maybe not gonna be so attractive. 0:07:52.0 AS: Yeah. So I think that's a great point about the long-term nature of trying to improve your productivity, because anybody can be a one hit wonder and increase price, let's say, and then tell everybody, "hey, we got more revenue, or we got more profit." Now let's look at the other side. So the P&L, the profit and loss statement, or the income statement is revenue minus costs, equal profit. There's a second aspect, is that a top level executive who come in and say, "I'm slashing the marketing budget, and I'm slashing the cost related to our operations and all that," and in the end, they would get an increased... Increase in profit. But they may get that at the sacrifice of future growth of let's say the image, the brand image of the company as an example, which doesn't necessarily have to do with the black box of actually making the product, but does have to do with creating a bottom line that looks great, but sacrificing the future bottom line. What are your thoughts about that? 0:08:55.1 JS: That's a great point. Yeah, of course, Dr. Deming would tell us to look at the system. They're all interdependent, marketing, sales, production and everything. But when I said black box, I mean, yeah, it does conjure sort of an image of manufacturing, but that same black box thinking, I think needs to spread through the entire company. And some of these really mature companies, Lean companies and Deming companies too, they're thinking everything as within that operational framework. Because it's operations within that, that you have your complex adaptive system. Financial, pure finance is not really in the same way... The laws of finance are not... Don't reflect that kind of complexity. 0:09:45.0 AS: I would like to just define this black box, because what you're... When we think of it of a black box, we think, okay, people just look at it, and they don't really know what's going on inside. But you're saying that that's the way a senior executive oftentimes comes in and they don't even know what's really going on. I remember when I worked for Pepsi in the factory, that the factory manager was even out of touch with what was happening on the floor. He wasn't out there all the time. So when you're talking about black box, you're talking about kind of people looking from the outside in, but inside that black box is where all this productivity work is being done of how do we get more efficient in what we do, use less resources, and get a better outcome? How do we hit the specifications or the desire product that the customer needs. Which is one of the great things about capitalism is that you're actually trying to reduce the resources that you're putting in to create an output. 0:10:43.4 JS: Yeah, exactly. Well, I would expand the black box again. It can be anything, it can be in your accounting department. So the black box really is process. It's the whole concept of process. So it's not a physical entity at all, or a plant floor, it can be everything in the company, but yeah, you can look at... You can take same kind of principles and say, "how come it takes you 10 days to close our books at the end of the month? Can we shrink that down to three?" So we can use the same principles anywhere in the organization. And similarly, we can use these principles in healthcare and services industries and just about anything. So yeah, so the black box is a very conceptual idea. 0:11:33.4 AS: The process, the systems. 0:11:33.4 JS: Yeah. 0:11:37.0 AS: The other thing I always tell my finance students on first day, the first thing I put up on wall, on the board is, "finance adds no value." Which is a very disappointing thing for undergrads in finance. But what I try to show them is that, finance is a feedback. It's a tool for feedback. And the feedback in this case is financial feedback. And with that financial feedback, it's information that the management team can use to create value, to make better decisions, ultimately about the business and what they're doing. And so for those people that think that finance is something that creates value in a business, I always say it's a support function. And when it's done really well, it's a fantastic support function to give feedback of, here is the big picture of what we're producing, whether that's looking at the cost accounting on a production line, or whether that's looking at the overall company. So finance adds no value is one of the things I always say to kind of wake my students up to see that really, finance can be great if it's supporting the CEO and the management team at making good decisions. 0:12:47.8 JS: That's a great point, Andrew. And of course that's said often in the Lean world. When they separate out, muda, which they call waste, they have... Well, they have necessary waste and unnecessary waste. Unnecessary waste is too many steps in a process or whatever, but the necessary waste is things like finance, and it's not just finance, but it's things like having an HR department. Because HR is not actually making any products for your company. So all these support functions, administration, even executive management would be considered to be not adding value in that framework. So I think what you're saying makes perfect sense. 0:13:38.4 AS: I came across a company when I was a young analyst here in Thailand, and it's a factory. And I was looking at the financials, and I was seeing that the profitability was rising quite fast, and the cash conversion cycle basically went negative, which I've never seen a factory have negative cash conversion cycle. So I called up the company and asked if I could come out as a analyst. I went out to visit the CEO and the management team and went around and I asked him, "how did you get your cash conversion cycle to be so low?" He said, "well, we focused on reducing an inventory in our business." And I said, "how long did it take you?" He said, "it took us about five years." And he said, "but I really gave the responsibility to each team leader and each team to think about how they could reduce the inventory in their area." 0:14:27.4 AS: And that was, first of all, a lesson in focus. If you focus on one thing and it's the right thing, let's say, let's assume that was the right thing at that time, you can get there. But the reason why I'm telling you this story is 'cause he told me another thing that was interesting. He said, "we have a... Each area we have a profit and loss statement for, and we try to get people to think about that." But I said, "how do you handle the overhead of management, the cost of management?" He said, "we list out the exact cost of management and we post it on the wall, and then we calculate it per area so that everybody knows how the management cost is hitting their P&L. And then we challenged them to help push us to drive down that overhead." And I was like, that's pretty transparent, I thought, in a Thai factory. 0:15:18.2 JS: Well, that is interesting and I'd be curious. A lot of companies use standard cost accounting and what often happens is inventory actually... When they reduce inventory, that's an asset right? On the balance sheet, and they take a hit from reducing inventory. So I'd like to know how your client dealt with that, or if they had to deal with it. 0:15:42.1 AS: I am not sure how he did the accounting, but I know that many, many companies in Thailand do not use standard cost accounting, just because it's a pretty advanced thing. And I think that they're pretty simple in some of their operations. Not all, but yeah. 0:16:00.8 JS: Yeah. Okay. Well, no, standard cost accounting is just not a good way if you're interested in maximizing your productivity, because it basically hides the... It hides the true cost of inventory. It postpones them to a later year. So when you sell the product, then you're paying the carrying costs of the inventory, which is crazy. So somebody overproduces, they don't take the hit for that. 0:16:25.3 AS: Right. One last thing from me, and then maybe we'll wrap it up by thinking about the takeaway of what we want the listeners to be able to do from this discussion. But I just, since it's myth number two, the myth of the bottom line, I wanna address another myth that I always talk to about my students, and that is that the goal... This is the myth, "the goal of the management is to maximize profit." And I teach my students that if we wanna look at the financial goal of the management of a company, it is not to maximize profit. And if anybody says that, I always stop them and say that "actually, the goal of the management is to maximize value. And value is a function of profit and risk in the calculations that we use in the world of finance." So you can... A manager, two managers of different companies, but let's say competing companies, they could be, one could be getting a huge amount of future cash flows coming in, but they could be doing it through bribery, let's say. 0:17:28.8 JS: Yeah. 0:17:29.6 AS: And that is raising the risk secretly behind the scenes. And so the ultimate, the value that's being created in that company is going to disappear. Another good example is Amazon. When Amazon listed in the stock market, it went seven years with losses. So was it doing the wrong thing? No, it was creating value even though it had loss. So ultimately, the importance is to create value, maximize value, not maximize bottom line. That's kind of me from the top down finance perspective, but what are your thoughts about that? 0:18:08.6 JS: Well, value is tricky. Because it's determined by the customer. So a bunch of things. I always give the example of ballpoint pens because I scribble a lot on my calls with a ballpoint pen, but supposing I'm making 10,000 of these an hour or something, and I up that by 10%, well, that's fine. And with all my machinery, maybe I'm running it faster and I'm using all the same plant, I figured out a way to do that. But what if the productivity, or sorry, the productivity will show as an increase, but what happens if some of those pens skip? I have a quality problem as a result of picking that up. Well, if the pens are not really acceptable to my buyers anymore, then I haven't gained anything. So it shows... 0:19:01.6 JS: So you can't just do a productivity calculation based on numbers that are turning out. You have to maintain that quality and that's not that easy to do. 'Cause it might be that my quality problem is that, I have to increase by 10%, but it's only skipping one out of 10,000 pens or maybe one out of 5,000, but the customer might not care about that, or they might not... They might rather pay a little bit less and have that slight defect. So it's a tricky business, I think, with value, you have to constantly be getting customer feedback, and knowing what the customer needs, what level of quality they need, and making sure that you consistently deliver that. So value, yeah, absolutely. 0:19:55.8 AS: It's a good time to come back to point number one of Dr. Deming's 14 points, which is, "create constancy of purpose towards improvement of product and service with the aim to become competitive, and to stay in business and to provide jobs." And the idea of focusing on improving product and service is the holy grail. If every day, you are working as an organization, as teams, as groups to improve product and service, it's just amazing, and I think that that's where Toyota has been a great example of just relentlessly pursuing that. But let me ask you, how would you sum up what you want people to take away from the myth of the bottom line number one, and what action do you think that they should take as they go back and look at their business or look at their department? 0:20:52.1 JS: I would say stop. First of all, stop pretending that you know everything based on the financials. Go look at, go study Deming principles or learn about what actually happens and how the value is created. Go onto the front lines where value is created. Whatever your company is, study that and start to learn what some of their problems are, and how that affects value. I think there's this... They've said that... It's often said that it's much harder to unlearn things than it is to learn new things. So I don't think it's an easy... I don't think it would be an easy thing to do. It's very convenient to believe that the finances tell you everything, especially if you're outside the company. If you're an investor or you're Wall Street or whatever, and you're providing guidance on companies, telling them that they don't really understand what's driving the value of that company is not a very welcome message. So I think it's it's not easy. 0:22:05.8 AS: I was just reading a book called, "The Six Month Fix" by Gary Sutton, which is a great book about turning around companies, but he has a chapter talking about Hewlett and Packard, the two gentlemen who started Hewlett Packard, but he talked about how they just... They were constantly walking around out in the production area. They were in the maintenance area, they were on the loading dock. They did it at evenings, they did it on weekends, they did it on day... They were just constantly out there. So part of what I'm hearing from you is step back from the financials and get into the operations, see what's happening in the processes, and helping support people to work towards improving the product and service, so that you get a consistent growth in your business that's driven not by like raising prices, but by getting more efficient in what you're doing. That would be kind of how I would summarize the takeaway. 0:23:02.3 JS: Yeah. I think you have to acknowledge that there are people out there on the front lines that are creating the value in your company. And there's a lot you can do to help them as a leader. You can remove roadblocks. And if the company's been running purely on financial metrics, you can bet there are tons of roadblocks and frustrations that these people are seeing. But you can also... Eventually you can create a kind of a culture where people work together. Because as I think we see with Deming, the productivity is a team sport. You really wanna have team productivity, and people working together, not knocking each other down, as we talked about in the sort of the pyramid structure is what people do. You want them working together and leaders can do a great deal to kind of create that culture and lead by example and all those things. 0:24:03.9 AS: Well, that's inspiring. And I know for all of us, the myth of the bottom line, we can get trapped into it at times, particularly when the bottom line's not that strong and times tend to get focused in on it and maybe at the cost of other things, but this is a good reminder for everyone. I'm gonna wrap it up there. 0:24:24.9 JS: Okay. 0:24:26.3 AS: Jacob, on behalf of everyone at the Deming Institute, I wanna thank you again for this discussion. And for listeners, remember to go to deming.org to continue your journey. You can find Jacob's book "Productivity Reimagined" at jacobstoller.com. This is your host, Andrew Stotz, and I'll leave you with one of my favorite quotes from Dr. Deming, "People are entitled to joy in work."
The Shingo Model promotes a culture of respect for every individual, with leadership rooted in humility. Gary Peterson of O.C. Tanner exemplifies this through his leadership, which has been the subject of research by Helen Zak, who is the Research Director at the Shingo Institute, Peter Hines, who is a Shingo Faculty Fellow and Shingo Academy Member, and Juliana Salvadorinho, who is working with the Institute as a research assistant. Their study focuses on O.C. Tanner as a Shingo Prize recipient site and investigates Gary's leadership effectiveness over the past 37 years, emphasizing four key leadership systems at the company. While traditional organizations focus on specific leadership tasks—like gemba walks, strategy deployment, and coaching—O.C. Tanner goes deeper by prioritizing the cultivation of effective behaviors. This begins with hiring individuals who exhibit the right behaviors and fostering mindsets that allow these behaviors to thrive. The company emphasizes two key mindsets: the Growth Mindset, which views all experiences as learning opportunities, and the Outward Mindset, which encourages actions that benefit others. Gary models these principles through his micro-behaviors, including his language, tone, body language, and emotions, which consistently convey positivity, trust, and collaboration. His inquisitive communication style and consistent non-verbal cues build a culture of trust and alignment. What distinguishes O.C. Tanner is how Gary's approach has been adopted by the entire leadership team, ensuring a unified mindset and leadership style throughout the organization.To learn more, please visit https://shingo.org/articles.
This week, Steven and Jeremy discussed news regarding Yuya Uemura's injury, Jake Lee's contract status and Ryohei Oiwa wrapping up his NOAH run. What would be the best fit for Oiwa's return to New Japan? Should he slide back into a faction or create something brand new? They also talked about Shingo Takagi's 20th Anniversary show and previewed this week's title matches, including DOUKI versus Taiji Ishimori and Jeff Cobb versus Yota Tsuji. Jeremy and Steven looked at each match and its implications, and whether Hiromu Takahashi should take the NEVER Openweight title from HENARE. Should there be big changes in LIJ? And should two members of the company's top faction square off at Wrestle Kingdom? Steven also went back in time to examine Hiroshi Tanahashi's first NJ Cup win, his first G1 victory and his first IWGP title run.
This week on Keepin' It Strong Style, join Jeremy Donovan and the "Young Boy" Josh Smith as they break down all the action from NJPW Capital Collision 2024. Jeremy and Josh also preview the Shingo 20th Anniversary show and Road to Destruction Korakuen Hall shows. Plus, they answer listener questions and cover all the latest news in the world of New Japan Pro-Wrestling.Join our Patreon for ad-free audio, live video streams, and other bonus content: https://www.patreon.com/KIStrongStyleFollow us on YouTube: @SocialSuplexFollow us on X: @SocialSuplex, @KIStrongStyle, @JeremyLDonovanFollow us on Instagram: @SocialSuplexLike us on Facebook: https://www.facebook.com/SocialSuplex/Join our Discord: https://discord.gg/QUaJfaCVisit our website for news, columns, and podcasts: https://socialsuplex.com/Join the Social Suplex community Facebook Group: The Wrestling (Squared) CircleKeepin' It Strong Style is the New Japan Pro Wrestling Podcast of the Social Suplex Podcast Network. Support the Social Podcast Network by leaving a rating and review on Apple Podcasts.Support this podcast at — https://redcircle.com/social-suplex-podcast-network/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
This week on Keepin' It Strong Style, join Jeremy Donovan and the "Young Boy" Josh Smith as they break down all the action from NJPW Capital Collision 2024. Jeremy and Josh also preview the Shingo 20th Anniversary show and Road to Destruction Korakuen Hall shows. Plus, they answer listener questions and cover all the latest news in the world of New Japan Pro-Wrestling.Join our Patreon for ad-free audio, live video streams, and other bonus content: https://www.patreon.com/KIStrongStyleFollow us on YouTube: @SocialSuplexFollow us on X: @SocialSuplex, @KIStrongStyle, @JeremyLDonovanFollow us on Instagram: @SocialSuplexLike us on Facebook: https://www.facebook.com/SocialSuplex/Join our Discord: https://discord.gg/QUaJfaCVisit our website for news, columns, and podcasts: https://socialsuplex.com/Join the Social Suplex community Facebook Group: The Wrestling (Squared) CircleKeepin' It Strong Style is the New Japan Pro Wrestling Podcast of the Social Suplex Podcast Network. Support the Social Podcast Network by leaving a rating and review on Apple Podcasts.Support this podcast at — https://redcircle.com/keepin-it-strong-style/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
In this episode of The Manufacturing Stream Podcast Eric has Maureen Fahey of Productivity talks about her days when JIT and Lean started in the West. Working as a young assistant to Norman Bodek, Maureen tells stories of the days when Dr. Shigeo Shingo would visit the United States and Maureen was there during these visit. Maureen also expounds on when SMED and TPM were introduced to Western manufacturers in the early days of JIT.l2l.comYoutube: @leading2lean
In this new series, Jacob Stoller and Andrew Stotz discuss five major management and productivity myths and how Lean and Deming thinking solve them. This first episode offers an overview and Jacob shares his journey from traditional management to a better way. Jacob Stoller is the author of The Lean CEO: Leading the Way to World-Class Excellence and Productivity Reimagined: Shattering Performance Myths to Achieve Sustainable Growth. TRANSCRIPT 0:00:02.3 Andrew Stotz: My name is Andrew Stotz, and I'll be your host as we continue our journey into the teachings of Dr. W. Edwards Deming. Today, I'll be talking with Jacob Stoller, who is a journalist and Shingo prize-winning author of The Lean CEO, which provides a boardroom perspective of Lean initiatives. Now, he connected with Dr. Deming's criticism of command and control management and recently wrote Productivity Reimagined to explore the reasons why organizations fail to apply the Lean and Deming style of management at the enterprise level. Jacob, welcome to the show. 0:00:37.8 Jacob Stoller: Well, thank you, Andrew. It's great to be here. 0:00:40.5 AS: Yeah it was actually really fun to talk to you before we even turned on the recorder to kind of really help people understand where you come from and why you are here. So maybe you can just explain a little bit of your journey of how you got to this point in relation to Deming. 0:00:58.2 JS: Okay, well, interestingly, I started out in sales. I was a corporate sales rep selling services and software and all that kind of high-tech stuff. And I did that for quite a while. But what I liked best about corporate sales was the dialogue that I had with customers, being able to talk to people and ask questions and explore topics. So fortunately, I was able to turn that into a career. I left that profession about 2001 and became a writer, journalist, did research projects, gave talks, did some training, did all the things I wanted to do. And through that, I discovered Lean by accident. And that, I think, wasn't probably till about 2010. And I was writing for a magazine, and someone told me to write about this Lean thing. What is it? And I started to ask questions and talk to people and eventually discovered this wonderful way of running companies. I was totally impressed, not just with how efficient they were and all that, but how they treated people. I thought, this is, boy, I would have liked to have worked at some of these companies. 0:02:14.6 AS: And for someone who's never even heard, let's just imagine someone's never heard the word Lean. What does that mean anyway? And what did it mean when you first saw it and after you really became an expert in it? What does it mean to you now? 0:02:28.4 JS: Well, I thought it was going to be super high tech. That's what I first thought. As a matter of fact, when I went to Japan to actually see it firsthand, I was expecting just flashing screens and everything. And of course, it was a very different thing. It was a lot of people, very, very people-oriented environment, people talking to each other, lots of communication. So I thought, wow. And I started to learn that it was really all about people. And so that was a gradual transformation for me. But it was very rewarding to see the human side of this. So that led me, really led me to some writing. I started working with some lean organizations like the Kaizen Institute, and I started doing writing for them, writing newsletters. I also wrote, helped Misaki Yumi the late Misaki Yumi, a very well-known Lean promoter, write the new edition of his latest book. And I did all the case studies for that. And I also helped various other initiatives. But the main thing was that I decided to write my own book, and that was The Lean CEO. 0:03:57.2 JS: And what I was interested in at the time was I saw that people doing Lean were running into all this resistance, and I was interested in exploring that a little more. And I thought, well, the people that really understand that will be the CEOs because they'll been there. They've been in the boardroom discussions. So that's how The Lean CEO came to be. And in that process, I was asking questions about management and the various practices. Now, I was expecting that there would be a sort of a standard executive playbook for Lean. That was my hypothesis, I guess. And it would have been really nice, very, very easy to write the book and neat and tidy and all that, but it didn't work out that way. They were all different. They all had different ideas. And interestingly, a lot of the thinking that went into their work, actually, they had learned before they even discovered Lean. That had been stuff that they believed in. They learned about teamwork early on, so they were somehow predisposed towards the people side of Lean. So I was really fascinated by that. But my conclusion really was that there was no one way to implement Lean, that there were just many, many different variations on it. 0:05:20.5 JS: And that's when I became and started to discover that there was a lot of the thinking that made these people successful at leading Lean outside of the Lean community. And that's where I started to get interested in some other. How the tech sector was handling change, how the sustainability people doing sustainability projects were handling change. And one speaker that spoke out loud and clearly to me was Dr. Deming, because Dr. Deming understood the fundamentals behind the thinking. I think that makes Lean successful. He understood what was wrong with conventional management and the barriers that people were running into. So, Andrew, I don't know if you remember, but the 1980s, everybody was talking about this ABC show, If Japan Can, Why Can't We? And here we are looking at a productivity crisis. I mean the US was their crown jewels in the US industry had been trounced by the Japanese. They were being outproduced two to one, right? I mean, and so this was recognized as a crisis. It was an election issue at the time. And I, they got Dr. Deming on television and they asked him what are we doing wrong? And Deming was very clear. 0:06:51.1 JS: He said you're not going to learn this, you're not going to be able to imitate the Japanese, and you're not going to learn a few production tricks. You've got to fundamentally change the way you manage. So that was a very, very strong message that I picked up when I was writing that book. And what's wrong with conventional management? What's wrong with command and control management? And why does it not why does it create companies that are so wasteful and do such a bad job at being productive? 0:07:22.6 AS: And as a devil's advocate, if I think about a Lean a company that's trying to adopt Lean, what I would assume was that at the management level, the objective of management is really to reduce resources, to reduce, if you could reduce the cost of electricity, your profit margin would go up. If you could reduce the raw materials that you have in your production process, your profits would go up, as an example, and the value of your business would go up. So how could there be any resistance to a young engineer that's picked up Lean and is bringing it through the organization? It's a little bit odd to think why would there be resistance to that? 0:08:04.1 JS: Well, the resistance is that people are used to doing what they're doing, for one thing. And Dr. Deming has identified with his knowledge of complex adaptive systems a fatal flaw in the hierarchical structures that corporations are run by. You see, if you're using corporate logic, you assume that every department and every work group is like an independent component and that if each component functions as intended and according to measured objectives, then the corporation will succeed. And Deming said that that is completely false, and he had the evidence to prove that. So what people are resisting is not that, people aren't resisting the idea of reducing costs and being efficient, but they're measuring efficiency in the wrong way. They're measuring efficiency of independent assets. And they say if these independent components produce efficiently, then the sum of the total will have an efficient corporation. But that's not true. That's only true according to 17th century logic. If you follow Newton and Newton's laws, that seems to be the case. And it's intuitively, we do tend to think that way. But if you're running a company, a company is not a simple system. It's a complex adaptive system. 0:09:38.7 JS: And it's the interdependence of all these entities and all these components that determine the success of your company. And that's what Deming was trying to teach, and that's what people didn't want to hear. 0:09:50.7 AS: So if I hear you correctly, the first thing is kind of the first wall that someone would come to at the board level or at the management level is just trying to overcome inertia. This is the way we do things. Why do we need to change? It takes effort to change. And then the second thing you're talking about is the lack of systems thinking, thinking that if we could just optimize every part, we're going to get the optimal output of this system. They didn't understand that, as you said, it's a complex adaptive system, that it's much more difficult than just saying, everybody do your best. Is there any other resistance that you saw? So the inertia is number one that I saw. The second one is a lack of systems thinking. Is there any other things that you discovered as you were working on The Lean CEO? 0:10:38.3 JS: Oh, yeah. Well, there's the elephant in the room. And this is that most large corporations anyway are focused on short-term shareholder value. Right. And the way to make your short-term numbers is not to be productive. It's not to invest in good long-term strategies to develop a long-term competitive advantage. It's to make your quarterly numbers. And that can be manipulated fairly easily. Well, maybe not easily, but it can be manipulated by creating perceptions about value, about market value and that sort of thing. 0:11:17.3 AS: And even more, even more than manipulated, it's just that if you don't follow, if all you do is just try to hit numbers on a quarterly basis, you're losing your focus on the long term. 0:11:27.1 JS: Absolutely. And there was a study, and this goes way back to 2005, but it said that corporate CEOs would sacrifice or 74% would sacrifice a long-term profitable initiative to make their quarterly numbers. They would throw it out the window. I think, if anything, that was 2005. I would think if anything, things have gotten worse since then. So we're actually talking about a slice of companies that really do want to be productive, where long-term productivity is their strategy. And that is, a lot of these are privately owned companies, manufacturers, and perhaps, there's some smattering of public companies that are doing this kind of thing, but it's rare. 0:12:24.7 AS: So let's just. So what we've been talking about is kind of the wall that you started to see, the ceiling that was Lean had a challenge, or Deming's teachings had a challenge, and that was this, overcoming the inertia, the lack of systems thinking, and this focus on short-term quality, sorry quarterly numbers. And very few companies were able to really focus on long-term goals of being productive. Now, maybe you can just take a moment to explain how your newest book, your latest book, then took what you saw from a Lean CEO and Deming and then brought it to another level. 0:13:07.8 JS: Okay, well, I interviewed about 60 people, and it's interesting. I thought it might be fairly easy, I would say. What are the basic myths? What do people get wrong? Usually, these are people that are pretty smart about Lean stuff, and people found that surprisingly hard to answer. And I think that was because a lot of these people I talked to had already been practicing this approach for a long time, so they really had to think about it. So it took some digging and a lot of interviews, but I found the thread was in five sort of primary areas, and one was the systems thinking, the pyramid that we talked about. 0:13:50.4 JS: That Deming so articulately talked about. Also, and then the other myths, I think, are somewhat derivative of that. But there's finance. The myth that the bottom line tells you what you need to know about the productivity of your company and it doesn't show up in the finances. So I did a chapter about that. The notion that the boss knows best, and that's not just the boss, it's also professionals. This idea of professional knowledge. Someone can go to school, learn how to tell people what to do, and that will accurately create the right procedures, the right kind of work. 0:14:32.6 JS: And when people follow directions from professionals, they will be the most productive. So that's a myth. Myth number four is the myth that people are motivated by sticks and carrots. And psychologists have disproved this about 70 years ago, I guess, but people still, if you look at compensation plans and you look at the way companies are managed and you look at structures, it's still assumed that people are going to be motivated by externals, by threats and rewards. So we talk about that and some companies that have dealt with that one. And then finally, there's this myth of tech omnipotence. We tend to have way more optimism about technology than is warranted, and we're seeing a lot of that in AI now. We're seeing a lot of disappointment with things not turning out the way people expected. So I really explored those five myths and how they stymie productivity and how companies can build a strategy around count.. what's the word I want? Counterattacking those myths or whatever. 0:15:45.5 AS: And then for the person who reads it, what is the outcome? So once they understand these risks, like number one, you mentioned about the pyramid and not understanding systems thinking. You mentioned number two about finance, you mentioned number three, about the professional or the boss knows best. And number four, people are motivated by sticks and carrots. And number five, tech omnipotence. Once they understand those myths, where do they go from there? How can they then apply that into their life and their work? 0:16:16.2 JS: Well, I suggest that they go into companies that are actually successful at dispelling these myths. You got to see it. But I have a last chapter, a long chapter, but I provide a sort of a roadmap for moving in. But there is really no alternative. If you want to build long-term productivity, there is no alternative to continuous improvement because you're just going to have to keep improving. And Dr. Deming explained that very well in terms of variation. It's always going to be there, and you're always going to have to be dealing with it. So you're going to have to create a culture, and it's going to be people-based. I don't care what kind of technology you have, long-term productivity gain is going to have to come from building the culture in your company. 0:17:10.1 AS: And I want to wrap up our discussion about this just so the audience understands. When you say productivity reimagined, what do you mean by the word productivity? 0:17:23.5 JS: Productivity is customarily just used as sort of a ratio. You know, people say, "Oh, yeah, I'll just take the total sales and divide it by the number of employees" or something like that. So it's seen as a sort of an indicator rather than something that you have to actually do. Right? That's something you have to actually pursue in a direct sort of way. And another, I'll make another side point, is economists like to say that take the GDP and divide it by the number of worker hours or whatever and say that's productivity. But it really, you know when you, the US government website defines productivity as increasing output with a given set of inputs. So from time A to time B, you've got to actually make more with what you have. And that's these indicators that people use for productivity don't reflect that at all. So you've really gotta... Productivity is not that easy to measure, and there's some, actually, some qualitative sides of it, right? I mean, if I'm making, say, ballpoint pens, and let's suppose I increase the production by 10% using the equivalent amount of materials and all the machinery. 0:18:51.9 JS: Well, that's great, but what if the quality goes down? You know, I haven't really gained anything. So it's kind of tricky to measure productivity. You have to get right down there in the processes to understand it. And so I would tell the finance people that it's inside that black box. You have to be in, understand what's going on inside that black box of operations to really understand whether, which direction your productivity is going. 0:19:20.2 AS: Okay. So if I hear that right, I think a lot of us could get lost in some sort of ratios or something like that and think about a measure. But in fact, what you're talking about is to really do productivity right, it sounds like you also really have to understand trade-offs. If you cut in a particular area, that's going to cause another problem, and that's going to...you may not be able to get more out of your existing resources. In addition, it's going to require work because you're organizing your company in a certain way to get a certain level of output with the inputs that you have. But in order to get a much higher level of that, you've got to rethink: How do I get the maximum out of this organization, which is a real challenge. 0:20:09.8 JS: Well, I think this is where this is, you know, it depends on how you do it, right? I mean, you can do it in a siloed way, which says, I have a quality department, I have an operations department, I have a maintenance department. And you can invest in all these and play around with your investments and see what works out. Or you can get into the process, and you can, by really, really understanding the process and letting people in the process improve it. That's where you get Deming's magic chain reaction, which is that you improve quality, and then your efficiency is going to improve and your costs are going to go down. But that's only if you're looking at productivity in a very broad way. It's not looking at quality in terms of the tolerances that I made on my grinding or whatever I'm doing. It's about the quality of the processes themselves. Right? So Deming was looking at quality with a big Q that encapsulates a lot of things. 0:21:16.0 AS: Well, I think what, what's, this is very interesting. And I know we're going to have a series that we're going to start doing, going through more detail of what you've discovered and what you want to share. So I'm really looking forward to that. And so, I appreciate this introductory discussion. And Jacob, on behalf of everyone at the Deming Institute, I want to thank you again for this discussion and for listeners, remember to go to deming.org to continue your journey. You can find Jacob's book, Productivity Reimagined, at jacobstoller.com. This is your host, Andrew Stotz. And I'm going to leave you with one of my favorite quotes from Dr. Deming: "People are entitled to joy in work."
Join SP3, J-News, Sonal, Scott Edwards & Ciaran for our NJPW G1 Climax 34 Preview breaking down this year's tournament. Welcome to the Tru Heel Heat Wrestling YouTube channel where we cover the sport of professional wrestling including all WWE TV shows (Raw, Smackdown, & NXT), AEW Dynamite/Dark, IMPACT Wrestling, NJPW, ROH, Dark Side of the Ring and more. Our weekly podcast hosted by SP3, Top Guy JJ & Miss Krssi Luv breaking down the weekly wrestling news and present unfiltered, honest thoughts and opinions for wrestling fans by wrestling fans, drops every Saturday. We also include PPV reviews, countdowns, and exclusive interviews with wrestlers from all promotions hosted by a wide range of personalities such as Romeo, Chris G, Ness, StatKing, Drunk Guy JJ, J-News and more. Subscribe and enable ALL notifications to stay posted for the latest wrestling WWE news, highlights, commentary, updates and more. Become a member of Tru Heels Facebook community: www.facebook.com/groups/1336177103130224/ Subscribe to Tru Heel Heat on YouTube: www.youtube.com/channel/UC0AmFQmsRyQYPKyRm5hDwNg Follow Tru Heels on Twitter: twitter.com/truheelheat Follow Tru Heels on Instagram: www.instagram.com/truheelheat/ Music composed by JPM
Episode 37 is here pals! It's our Chris Things Art "Match of the Week" Edition w/ my dear friend (& fellow American Dragon aficionado), Bradley, talking the INCREDIBLE Bryan Danielson vs Shingo bout - not from this past week, but 14 years ago in Dragon Gate USA! So here's the deal, we watched the DGUSA edition as a primer for the big AEW rematch & for a variety of reasons (as we discuss), the Forbidden Door edition just couldn't reach the lofty heights of the original. So this ended up a more 'compare & contrast' look at both. Still two VERY fine professional wrestling matches might I say! Hopefully this is an interesting listen for anyone who's caught both of these matches. Chock full of glowing praise for 2 of the very best wrasslers still to this day in the American Dragon & Shingo Takagi! We also have some amusing nonsense sidebars such as a look at Ring of Honor's tin guardrails of death (that I'm still very fond of) & Robert Rodiriguez' Mariachi Trilogy.In my intro "Latest in the world of Chris Things" segment, I talk being very excited for the upcoming Forge Forward Mini Mall Art-Market here in Brisbane, some fun commission work & some more of my Way of the Blade illustration flashbacks - including the very first illustration that I did for the book!Enjoy!!Check out the Chris Things MOTW illustration in question here: American Dragon vs. Shingo TakagiChrisThings.com.au is the place for original art, prints, calendars & much more!Follow us on Instagram: @ChrisThings, @SocialSuplexFollow us on Twitter: @ChrisThings, @SocialSuplexLike us on Facebook: https://www.facebook.com/SocialSuplex/Join our Discord: https://discord.gg/QUaJfaCVisit our website for news, columns, and podcasts: https://socialsuplex.com/Join the Social Suplex community Facebook Group: The Wrestling (Squared) CircleWrestling-Art with Chris Things is the Pro-Wrestling Art niche Podcast of the Social Suplex Podcast Network. Support the Social Podcast Network by leaving a rating and review on Apple Podcasts.Support this podcast at — https://redcircle.com/social-suplex-podcast-network/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacySupport this podcast at — https://redcircle.com/social-suplex-podcast-network/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
The Dominion Preview Show. Discussing every match, and the stories and characters we think you should be following whilst chatting the hype surrounding Despy v Taiji and Henare v Shingo and discussing the show wide narrative that is Mox vs HoT and the need for a change. To join the Club or grab some merch to support the show. thestiff.club Or weworkstiff.com You can find and follow the show: On X / twitter @weworkstiff On Instagram instagram.com/weworkstiff/ On Reddit reddit.com/r/WeWorkStiff/ On Youtube youtube.com/@weworkstiff Email us at weworkstiff@gmail.com Please Listen. Like. Subscribe. Rate. Share. Review. Follow. Watch New Japan Pro Wrestling. #njpw #prowrestling #wrestling #newjapan #njpwworld #bosj31 #njdominion
Chain of Learning: Empowering Continuous Improvement Change Leaders
For more info and to register for Katie's Japan Study - Click here:https://kbjanderson.com/japantrip/What do you think of when you hear the word “kaizen”? An event? A process that you are working on improving? Something else? The Japanese word “kaizen” is usually translated to mean “continuous improvement.” But there is a deeper meaning. It's actually the lynchpin to creating a real culture of continuous improvement. In this episode, I unpack the essence of kaizen, not only as a method for process improvement but also as a personal and organizational mindset for pursuing excellence.Inspired by my recent keynote at the Shingo Institute conference and insights from studying Japanese and leading my Japan Study Trips, I explore how “kaizen” goes deeper than mere process improvement. It's about cultivating an environment where everyone feels empowered to contribute to change.You'll also hear the connection between Devo's song “Whip It” and the word “kaizen” – and how you can both “whip it bad” and “whip it good” when it comes to continuous improvement. YOU'LL LEARN: How kaizen represents the discipline to continuously pursue positive change within yourself and in your organizationKey strategies for identifying and correcting misalignments between your intentions and actions so that you can create a culture where continuous improvement is practiced by everyoneHow you can shift from being the primary problem-solver to an enabler who cultivates the skills necessary for overcoming challengesEffective ways to embed the principles of kaizen into personal leadership habits, enhancing your impact as a leader or coach and setting an example for others to followInsights into how you can use a scientific problem-solving method for personal improvement as well as problem-solving Tune into this episode to discover how – “when a problem comes along” – you and your team can all “whip it” to solve problems at all levels and create an enduring culture of improvement. And I bet you'll be singing this song for weeks! IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/18Learn more about my executive Japan Study Trips: KBJAnderson.com/JapanTripRead the “paint story” in my Shingo-award-winning book LearningToLeadLeadingToLearn.comWork with me: KBJAnderson.comTake the Change KATALYST™ Self-Assessment: KBJAnderson.com/KATALYSTFollow me on LinkedIn: linkedin.com/in/kbjandersonTIMESTAMPS:[00:00] Understanding the true meaning of Kaizen[03:44] Psychological safety and leaders' responses to mistakes are key for an operational excellence culture[08:54] The real meaning of Kaizen is about self-discipline, continuous improvement, and making change for the greater good[11:21] Creating an organization filled with problem solvers with Larry Culp[17:46] How intention is about aligning behavior with impact and purpose[19:33] How to use Plan-Do-Study-Adjust (PDCA) or Study-Adjust-Plan-Do (SAPD) cycles for personal improvement For more info and to register for Katie's Japan Study - Click here:https://kbjanderson.com/japantrip/
Saratani ya Shingo ya kizazi, Mtazamo hasi kazini
On this episode, Tucker, Chris & Joe tackle the latest Kazuo Umezz books to make it to American shores: My Name Is Shingo! And that's not the only comic that came across the US Border under the microscope...they're also all about Batman, and his adventures with Italian mainstay, Dylan Dog. Does this Caped Crusader appearance mean more Batman yakking? You guessed right, True Believer!
Shaun Barker has been the assistant executive director for the Shingo Institute since 2001 where he is responsible for such organizational operations as finance, human resources, information technology, marketing, and development. He is also responsible for the assessment value stream and its pool of approximately 160 examiners from industries around the world. He has personally participated in dozens of comprehensive site assessment visits to business and government organizations worldwide that have challenged for the Shingo Prize. Mr. Barker participates in the development of Shingo educational offerings and is a contributor to both the world-renowned Shingo Model and the Shingo Prize Application Guidelines - the international standard of operational excellence. He was a key participant in the creation of a Lean certification program sponsored by AME, SME, and the Shingo Institute. Mr. Barker is an engaging speaker and instructor for the Shingo Institute and trains companies on the Shingo Model and the Shingo Guiding Principles, teaching how to apply principle-based leadership to their own operations and to use assessment tools to foster continuous improvement within their organizations. As a result of his expertise, Mr. Barker has delivered presentations and workshops to professionals in various parts of the world including the United States, Canada, China, Mexico, and Europe. Mr. Barker's professional industry background in retail management operations included 14 years of work with Sav-On Drugs, Wal-Mart, and Dollar General. He has experience with profit and loss responsibility for multi-million dollar operations in high growth environments. Mr. Barker earned a bachelor's degree in marketing with a minor in economics from Utah State University and an MBA with an emphasis in entrepreneurship.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Will Ospreay is All Elite, and just made his AEW Dynamite debut! Will talks about his decision to sign with AEW over WWE, the role that Chris Jericho and Tony Khan played in that decision, the injury he suffered during his Revolution match against Takeshita, and the words Ric Flair spoke to him backstage after that match. Will shares stories from his time with New Japan Pro Wrestling, how he survived COVID lockdown, and what he loves most about the Japanese culture and people. He details some of his favorite and most memorable matches with the likes of Shingo, Richochet, and even Jericho at AEW All In Wembley. Plus, he speaks to his friendship with Hana Kimura, the effect her tragic death had on him personally, and how he dealt with his own mental health struggles. STAY CONNECTED:TikTok: @ChrisJerichoInstagram: @talkisjericho @chrisjerichofozzy Twitter: @TalkIsJericho @IAmJerichoYouTube: https://www.youtube.com/c/ChrisJerichoFozzyWebsite: https://www.webisjericho.com/
Deep Sunset House and Progressive Podcast - The Melodic Sessions by Prototype 202
February brings a mix of deep melodic progressive house, featuring tracks and artists including John Gurd, Jody Wisternoff, Shingo Nakemura, Estiva, Zerb and more John Gurd and Reset Robot - Takerimba Npi Jody Wisternoff and James Grant - Freefly Enamour - The Quieter You Are Lateral Shift - Qosmica PASINDU - Circle of Harmony (Kay-D Remix) Zerb - Mwaki (Frankie Wah Remix) Estiva - Around You Shingo Makemura - Prism Angara and Gregory Essayan - Sun Estiva - Undercover Romance Paul Angelo - Entrap (James Monro Remix) Josh Richards - Metal (Stan Kolev remix) Denis Sheperd - Intouchable Jon Gurd and Reset Robot - Haze
Deep Sunset House and Progressive Podcast - The Melodic Sessions by Prototype 202
February brings a mix of deep melodic progressive house, featuring tracks and artists including John Gurd, Jody Wisternoff, Shingo Nakemura, Estiva, Zerb and more John Gurd and Reset Robot - Takerimba Npi Jody Wisternoff and James Grant - Freefly Enamour - The Quieter You Are Lateral Shift - Qosmica PASINDU - Circle of Harmony (Kay-D Remix) Zerb - Mwaki (Frankie Wah Remix) Estiva - Around You Shingo Makemura - Prism Angara and Gregory Essayan - Sun Estiva - Undercover Romance Paul Angelo - Entrap (James Monro Remix) Josh Richards - Metal (Stan Kolev remix) Denis Sheperd - Intouchable Jon Gurd and Reset Robot - Haze
© 2020-2025 Ivy Podcast Discovery LLC
