Podcasts about NHS Scotland

In this episode of the cybersecurity month-end review, host Jim Love is joined by Daina Proctor from IBM in Ottawa, Randy Rose from The Center for Internet Security from Saratoga Springs, and David Shipley, CEO of Beauceron Security from Fredericton. The panel discusses major cybersecurity stories from the past month, including the Oracle Cloud breach and its communication failures, the misuse of Signal by U.S. government officials, and global cybersecurity regulation efforts such as the UK's new critical infrastructure laws. They also cover notable incidents like the Kuala Lumpur International Airport ransomware attack and the NHS Scotland cyberattack, the continuous challenges of EDR bypasses, and the importance of fusing anti-fraud and cybersecurity efforts. The discussion emphasizes the need for effective communication and stringent security protocols amidst increasing cyber threats. 00:00 Introduction and Panelist Introductions 01:25 Oracle Cloud Breach: A Case Study in Incident Communication 10:13 Signal Group Chat Controversy 20:16 Leadership and Cybersecurity Legislation 23:30 Cybersecurity Certification Program Overview 24:27 Challenges in Cybersecurity Leadership 24:59 Importance of Data Centers and MSPs 26:53 UK Cybersecurity Bill and MSP Standards 28:09 Cyber Essentials and CMMC Standards 32:47 EDR Bypasses and Small Business Security 39:32 Ransomware Attacks on Critical Infrastructure 43:34 Law Enforcement and Cybercrime 47:24 Conclusion and Final Thoughts

Listen back to this week's FMQs! This week: Christine Grahame asked whether the Scottish Government will encourage the public not to buy puppies or dogs during the festive period, in light of the reported possibility that these may be the product of irresponsible breeders, including illegal puppy farms; Sandesh Gulhane  what steps the Scottish Government is taking in response to the reported announcement that NHS Scotland's IT software supplier, INPS, has entered administration, in light of concerns that this could leave GPs without the digital infrastructure to maintain electronic health records; and Mark Griffin asked what consideration the Scottish Government has given to what the potential impact might be on Deaf and Deafblind people of the termination of its contract with Contact Scotland BSL. Transcripts are available on our website: https://www.parliament.scot/chamber-and-committees/official-report/search-what-was-said-in-parliament 

Send us a textGrab your trainers, your dog lead or a cuppa and join us for some free CPD as we have another relaxed round up of recent Red Whale primary care Pearls of wisdom.  September was another bumper month of information, meaning that we can't possibly squeeze it all into one handy sized episode, so in the second of two episodes this month, Ali and Nik discuss: Nephrotic syndrome in children: would you spot it? Broken heart? Think Takotsubo cardiomyopathy.Listen as soon as you can to ensure you have full access to all the free resources. And hear a best intentions story where a urine dip rang alarm bells for the wrong reason!Links:Sign up for GP trainee essentialsNHS – nephrotic syndrome in children NHS Scotland - immunisation guideline for children with chronic kidney disease Send us your feedback podcast@redwhale.co.uk or send a voice message Sign up to receive Pearls here. Pearls are available for 3 months from publish date. After this, you can get access them plus 100s more articles when you buy a one-day online course from Red Whale OR sign up to Red Whale Unlimited. Find out more here. Follow us: X, Facebook, Instagram, LinkedInDisclaimer: We make every effort to ensure the information in this podcast is accurate and correct at the date of publication, but it is of necessity of a brief and general nature, and this should not replace your own good clinical judgement, or be regarded as a substitute for taking professional advice in appropriate circumstances. In particular, check drug doses, side-effects and interactions with the British National Formulary. Save insofar as any such liability cannot be excluded at law, we do not accept any liability for loss of any type caused by reliance on the information in this podcast....

In the news this week: Following Labour's success at the polls, we look at where the party stands on some key moral issues, members of the Northern Ireland Assembly urge their colleagues to tackle the widespread harm caused by gambling, and a man with locked-in syndrome speaks of his mission to inspire others. You can download the video via this link. Featured stories UK General Election: Labour's policies on some key moral issues MLAs: ‘Stormont must seize opportunity to rein in gambling Wild West' NHS Scotland employee takes legal action over man using female changing rooms Fewer than 1 in 200 Scots aged over 16 identify as ‘trans' ‘Cultivating hope: my life with locked-in syndrome'

What is the difference between being a nurse in Scotland and the rest of the UK? This latest episode explores the differences on pay, terms and conditions for nurses working in NHS Scotland and beyond. Our guest, RCN Scotland's director Colin Poolman, talks to podcast host and senior reporter Alison Stacey about how negotiations between the RCN and the Scottish government secured better pay, a shorter working week and protected learning time. Band 5 nurses will also be able to self-apply to have their role reviewed to check their job and skills match their pay band. Mr Poolman explains why RCN Scotland are able to directly negotiate with the government on pay, gives advice to all nurses on the band 5 job review, and discusses what the new safe-staffing legislation means for healthcare staff across the country.We also hear from Mr Poolman on what the election could mean for the pay claim, and whether he envisages Scottish nurses taking to the picket lines in 2024. For more episodes of the Nursing Standard podcast, visit rcni.com/podcast Hosted on Acast. See acast.com/privacy for more information.

What is the difference between being a nurse in Scotland and the rest of the UK? This latest episode explores the differences on pay, terms and conditions for nurses working in NHS Scotland and beyond. Our guest, RCN Scotland's director Colin Poolman, talks to podcast host and senior reporter Alison Stacey about how negotiations between the RCN and the Scottish government secured better pay, a shorter working week and protected learning time. Band 5 nurses will also be able to self-apply to have their role reviewed to check their job and skills match their pay band. Mr Poolman explains why RCN Scotland are able to directly negotiate with the government on pay, gives advice to all nurses on the band 5 job review, and discusses what the new safe-staffing legislation means for healthcare staff across the country.We also hear from Mr Poolman on what the election could mean for the pay claim, and whether he envisages Scottish nurses taking to the picket lines in 2024. For more episodes of the Nursing Standard podcast, visit rcni.com/podcast Hosted on Acast. See acast.com/privacy for more information.

TW // Suicide / self-harm / If this subject is difficult for you please consider giving this episode a miss. Please get help and support if you need it, or if you're worried about a friend/colleague/relative. There are a number of places to go including https://www.nurselifeline.org.uk/, https://www.samaritans.org/ & https://www.papyrus-uk.org/. Welcome to episode 143 [originally broadcast on Wednesday 22 November 2023] of #mhTV​​​​​​​​. This week Nicky Lambert and Vanessa Gilmartin spoke with guests Leanne Patrick and Dr Ruth Riley about 'Why are dominant suicidology approaches failing nurses: A call for a feminist critical suicidology perspective'. LP: Leanne Patrick is a Queen's Nurse and she leads a Gender Based Violence and inequalities service in NHS Scotland. She is currently writing a book about "Feminism in Nursing", exploring the history of nursing and the current political issues facing our profession through a feminist lens. RR: Dr. Ruth Riley, Senior Lecturer, University of Surrey, is a sociologist and qualitative researcher and holder of a Wellcome Trust Discovery Award for a project titled: ‘Revisioning distress and nurse suicidality through a feminist, critical suicidology lens', to explore contexts contributing to the higher rates of suicide in female nurses. You can see some of the links shared during the episode on this X Thread: https://x.com/Unite_MHNA/status/1727401324109877370?s=20 Some X links to follow are: VG - www.x.com/VanessaRNMH NL - www.x.com/niadla​​​​​​​​ DM - www.x.com/davidamunday LP - www.x.com/LeanneHPatrick Credits: #mhTV Presenters: Vanessa Gilmartin, Nicky Lambert & David Munday Guests: Leanne Patrick and Dr Ruth Riley Theme music: Tony Gillam Production & Editing: David Munday

UKMFA have issued this statement in response to a leaflet (link below) on stillbirth, aimed at pregnant mothers, produced by Parent Club and NHS Scotland. In the leaflet Covid vaccination is strongly recommended for pregnant women.https://www.parentclub.scot/sites/default/files/inline-files/Stillbirth-A5-Leaflet-2022_0.pdfCALL TO ACTION: Please follow us and subscribe on our YouTube and Rumble channels and please share our content on social media and with friends and family, to help us get the message out and increase our reach.All our podcasts can also be found on the major audio platforms e.g. Apple and SpotifyPlease visit the UK Medical Freedom Alliance at www.ukmedfreedom.org to access all our material and resources. We are grateful for all donations (one off or regular donations through Buy Me a Coffee or Stripe on our website) to help us to continue and grow our work; lobbying decision makers; educating and empowering the public; running campaigns and producing our podcasts.

If you or someone you know has been through, or is about to go through, treatment, aftercare or have been involved in a health journey around cataract treatment, RNIB Scotland wants to hear from you. Work is underway to improve how NHS Scotland supports people who are affected by cataracts and you can have your say in its research findings. RNIB Connect Radio's Allan Russell spoke to Gillian Hallard, from RNIB Scotland, to find out more about the work and how you can get involved. If you'd like to get more information, or would like to tell your story, email rnibscotland@rnib.org.uk or call the Helpline on 0303 123 9999. #RNIBConnect Image Shows RNIB Scotland Logo, RNIB in Bold Black Letters, Underneath Scotland in Black Letters, With A Solid Pink line Below

"The Fourth Dimension" presents a captivating video discussing the age-old debate between God and atheism. Join Valli Bindana, a film-maker, and Dr. Aviral Vatsa, a physician from NHS Scotland, as they dive deep into the mysteries of belief and unbelief.

There's a strike wave sweeping the UK right now, with workers across sectors refusing to accept stagnating wages while the cost of rent, energy and food skyrockets. One of the strikes brewing is in healthcare, with NHS Scotland workers (like Ben) recently balloting to refuse a paltry pay offer and signalling their willingness to take industrial action. After the ordeal of covid and the sacrifices of millions of workers, people aren't willing to sacrifice any more to keep profit rates high. In this episode, Ben talks a little about how he came to write 'Socialism In Sick Times' for the first issue of a new magazine called The Guts Of It, then reads the piece. You can read the piece yourself in print or online. Check out www.thegutsofit.org to find your copy. Subscribe to the Spaghetti For Brains newsletter if you want to read more: www.spaghettiforbrains.com/p/socialism-in-sick-times

Laura Gallazzi lost baby Steven during a bungled birth at Dundee's Ninewells hospital in March 2014.

In this week's episode, Brett and Martin talk to Dr Emma Burnett, Head of Campus, Fatima College of Health Sciences, Ajman, UAE. We discuss a recent collaborative that has resulted in two papers that examine the development of a conceptual framework that underpins the formation of an optimal infection prevention service. The papers that we discuss are listed below. 1. Robinson J, et al. Designing an optimal infection prevention service: Part 2. Journal of Infection Prevention. 2022.  https://doi:10.1177/17571774221127573 2. Burnett E, et al. Designing an optimal infection prevention service: Part 1. Journal of Infection Prevention. 2022.  https://doi:10.1177/17571774221127695 3. Curran ET, et al. A comparison of the nationally important infection prevention and control documents in NHS England and NHS Scotland. J Infect Prev. 2021;22(2):75-82.  https://doi:10.1177/1757177420971849

In this week's episode, Brett and Martin talk to Dr Emma Burnett, Head of Campus, Fatima College of Health Sciences, Ajman, UAE. We discuss a recent collaborative that has resulted in two papers that examine the development of a conceptual framework that underpins the formation of an optimal infection prevention service. The papers that we discuss are listed below. 1. Robinson J, et al. Designing an optimal infection prevention service: Part 2. Journal of Infection Prevention. 2022.  https://doi:10.1177/17571774221127573 2. Burnett E, et al. Designing an optimal infection prevention service: Part 1. Journal of Infection Prevention. 2022.  https://doi:10.1177/17571774221127695 3. Curran ET, et al. A comparison of the nationally important infection prevention and control documents in NHS England and NHS Scotland. J Infect Prev. 2021;22(2):75-82.  https://doi:10.1177/1757177420971849

Stuart Cosgrove and Eamonn O'Neill are joined by journalist and podcaster, Steve Richards! This week - the IndyRef2 Supreme Court verdict, backlash to a BBC Scotland story about the NHS, Brexit in the news again and a listener question about politicians and media framing of complex issues. At the end of the show, the trio share their personal media recommendations. To listen to the full hour-long episode, and for a full list of recommendations, join the Talk Media Club (99p per week + VAT): patreon.com/talkmedia After I've joined the club, how do I listen? Download the Patreon app (iOS/Android) and login with your account details. For more information about Talk Media, go to: www.thebiglight.com/talkmedia

There's a strike wave sweeping the UK right now, with workers across sectors refusing to accept stagnating wages while the cost of rent, energy and food skyrockets. One of the strikes brewing is in healthcare, with NHS Scotland workers (like Ben) recently balloting to refuse a paltry pay offer and signalling their willingness to take industrial action. After the ordeal of covid and the sacrifices of millions of workers, people aren't willing to sacrifice any more to keep profit rates high. In this episode, Ben talks a little about how he came to write 'Socialism In Sick Times' for the first issue of a new magazine called The Guts Of It, then reads the piece. You can read the piece yourself in print or online. Check out www.thegutsofit.org to find your copy. Subscribe to the Spaghetti For Brains newsletter if you want to read more: https://spaghettiforbrains.substack.com/p/sick-times --- Send in a voice message: https://anchor.fm/spaghetti-for-brains/message

In this session we will examine a new pathway which is emerging within Scotland and north of England. The Chronic Obstructive Pulmonary Disease (COPD) pathway has been designed to both specialise treatment and expedite specialist care to this cohort of patients. NHS data shows that in 2020/21, approximately 1.17 million people in England have been diagnosed with COPD, which is around 1.9% of the population. To host the conversation I have Jonathon Will with me. Jonathon is a registered Paramedic working with the Scottish Ambulance Service (SAS), he has also worked as an Emergency Care Paramedic within various Emergency Department Resuscitation units. His last two years has been spent working as the Clinical Effectiveness Lead within SAS and a National improvement Advisor for urgent and unscheduled care within NHS Scotland. Tom Fardon is a Respiratory Consultant within NHS Tayside, with a specialist interest in airways disease (COPD, Asthma and Bronchiectasis). Tom is also the clinical lead for the managed clinical network within Tayside and the chair of the national advisory group for respiratory medicine, also the lead for respiratory care action plan within NHS Scotland. He also leads the Scottish Respiratory advisory committee to initiate the recommendations within the respiratory care action plan. In the conversation we talk about: * The pathology of COPD; what's going on with these patients and how these patients normally present to the ambulance service. * Physiological tolerance and adaptation over time. * Why this pathway has been designed? (what is the current problem) * How the key clinicians and specialisms have been brought together * End points that the pathway serves * Improvements to the current services * What tiers of patients this pathway serves * What happens to the life-threatening COPD patients * What a patient could expect when they go through the pathway. * What the future holds * Take homes messages Please find more about the pathway here: https://www.consultantconnect.org.uk/copd-pathway-tayside/ Consultant Connect are partly responsible for supporting this pathway and can be found here: https://www.consultantconnect.org.uk/ This podcast is brought to you in association with BHA Medical. BHA medical source, supply and implement innovative medical technology and solutions across the globe. BHA provide market leading services in covid 19 testing kits, medical products, smart technology and consultancy. One of their most innovative recent products is the D heart: D-Heart is the first portable ECG device that is simple to use, clinically reliable, affordable and makes use of a smartphone. It allows anyone to perform a hospital-level ECG in total autonomy with the option to send the results to the 24/7 tele-cardiology service or to your trusted doctor. D-Heart allows you to track your heart health, explain possible unclear symptoms or to monitor the efficacy of medication. D-Heart will allow you to become an engaged partner in the management of your health. You can record an ECG whenever you have symptoms and share it with your trusted physician and to establish a shared decision-making process. The image-processing and artificial intelligence will guide you to the correct electrode placement by showing you an image of your own chest with virtual marks placed where you should apply the electrodes. More information on the D heart can be found here: https://www.bha-medical.com/d-heart-ecg-mobile-device More information on BHA medical can be found here: https://www.bha-medical.com/

This episode welcomes the

People do business with people—but once you get through the door, you better know your product and be ready to field a variety of questions. Dr. Mohamed Draz, senior clinical fellow in neurosurgery at NHS Scotland, rarely sees reps who can balance disarming interpersonal skills with commanding expertise. Join us as Dr. Draz explains why the often-overlooked junior surgeon and support staff can hold the key to a rep's long-term success, and how reps can let their expertise shine by communicating more empathetically.  In this episode, you'll learn:  Why Dr. Draz started his popular YouTube channel How to break away from the ‘vomit information and hope something sticks' approach What Dr. Draz means when he says, “The brain can be fixed, but the numbers can't” The importance of ascertaining why someone is asking a particular question Plus, we talk about how you can control a conversation while still remaining genuine.  Resources from this episode: Download the Behavior Change Blueprint Explore Dr. Draz's YouTube Channel Social Media: Connect with Dr. Draz on LinkedIn Connect with Zed on LinkedIn Connect with Clark on LinkedIn

Welcome to episode 28 of the Everything 9000 Podcast where we discuss relevant hot topics across the news and UK culture. Scottish GPs sent an open letter via The Times to Caroline Lamb, chief executive of NHS Scotland, asking for meat to be banned from hospital menus in a bid to improve patient health. The letter, signed by four doctors and an NHS consultant, claimed that serving red and processed meat to hospital patients was like “distributing cigarettes in the pulmonary-care unit”. The letter called on NHS Scotland to replace meat, eggs and dairy products in hospitals with “vibrant vegan foods”, to protect the health of Scottish people and the planet. We take a look at this proposal and discuss the pros and cons nutritionally, economically, environmentally and also morally. Hosted by - Aman - @birminghman Guests - Amrit - @itsamritrai / Jagga - @jagtarb Don't forget to like, comment and subscribe! Hit the link below to subscribe to our Youtube channel. Cloud 9000 Youtube - https://www.youtube.com/channel/UCa2oL5hPzdc_FfO5t7VkvDw Cloud 9000 Instagram - https://www.instagram.com/cloudninethousand/ #podcast #NHS #banmeat #vegan #veganlife #nutrition

In this session we will be interviewing flight paramedic Paul Swinton, to talk about how to optimise the RSI in the pre-hospital environment. We will unpack some of the nuances, challenges, and approaches that Paul has found from being both a pre-hospital practitioner and in innovating the layout and design for an RSI in creating the SCRAM bag. SCRAM™ (Structured CRitical Airway Management) is an innovative solution for enhancing the performance of emergency airway management. It involves the systemisation, standardisation, cognitive offloading, human factors and good governance are core principles to the design and philosophy of SCRAM. Paul has been a paramedic for the past 20 years. He joined the Scottish Ambulance Service Special Operations Response Team, based in Glasgow, in 2010, after re-locating from the West Midlands Ambulance Service. He is currently an Air Ambulance Paramedic for the Scottish Air Ambulance Division, involved in critical care and retrieval medicine, working alongside the trauma teams and medical retrieval services of Scotland (ScotSTAR). He is originally from South Africa, where he qualified and worked as a paramedic on the road, in Emergency Departments and as a flight paramedic. This podcast is brought to you in collaboration with Scottish Health Innovations Limited, also known as SHIL, who work in partnership with NHS Scotland to identify, protect, develop and commercialise healthcare innovations to improve patient care. SHIL uses specialised knowledge to help bring new ideas and innovations from healthcare professionals to life, with a multidisciplinary team providing expert services including intellectual property advice and protection, regulatory expertise, project management, idea incubation, funding advice, development, commercialisation, and post-commercialisation monitoring. You can follow SHIL's work on Twitter, @ScotHealthInno You can find out more about SHIL here: https://www.shil.co.uk/ You can find SHILs products here: https://www.shil.co.uk/browse/products This podcast is also brought to you in association with Openhouse. Openhouse take a unique approach to creating products in focussing on a ‘Fit For Purpose' end product. Their focus on creating truly bespoke products along with the best possible purchasing experience which means they have strong working relationships with customers from all sectors of industry. Openhouse products can be found here: openhouseproducts.com You can follow Openhouse on twitter @OHproducts You can find out more about Openhouse here: https://www.openhouseproducts.com/about-us/ You can see the SCRAM range as mentioned in the episode here: https://www.openhouseproducts.com/?s=SCRAM&post_type=product You can find out more about the guest here: https://paulswinton.com I hope you enjoy this episode with an engaging and insightful guest.

April talks us through falls in the community, how we can treat and refer these patients ensuring the right care at the time in the right place  Top 3 tips:  Always establish a patient's baseline and compare this to their presenting complaint for realistic assessment  Consider potential detrimental impacts to patients with an unnecessary ED admission  Engage with local falls pathways and use Prof to Prof links.    Biography:  April has 31 years of clinical background in NHS Scotland. April is a a trained Occupational Therapist and has worked in a variety of areas.  Starting off in mental health then in-patients, stroke and care of the elderly and laterally her career has been in the evolution of discharge teams to community care and then with Health and Social care partnership Greater Glasgow and Clyde.  Her interest in frontline services started with a specialist role in trauma orthpaedics , addressing supported discharge and admission avoidance.  This work developed into A&E patient assessment, intermediate care and projects with the Scottish Ambulance Service.  April is presently with The Scottish Ambulance Service on a 2 year secondment and believes that she is the first Occupational Therapist within the service.  It is her hope to establish a sustainable model to support patients and crews to utilise and embrace all components of health and social care that can provide best outcomes to patients who present to the ambulance teams with falls and frailty.   April is passionate about patients having the right care at the right place with informed choice, and embracing new and innovative options and models of practice.       

Carmen Paputa-Dutu, the Digital Health and Care National Lead for the ALLIANCE, speaks to Professor Colin Espie, founder of Big Health and Professor of Sleep Medicine at the University of Oxford, about Sleepio and Daylight. Sleepio (designed to support those suffering with insomnia) and Daylight (created to support those facing anxiety) are two apps that NHS Scotland will be offering free of charge for people in Scotland, making it the first country in the world to offer digital therapeutics for anxiety and insomnia available nationally. Professor Espie is one of the world's leading experts on sleep and mental health, and he's currently shedding an urgent light on the connection between lack of sleep/ insomnia issues and the mental health problems the UK currently faces.

Michael West is Professor in organisational effectiveness and innovation, Lancaster University and Visiting Fellow to the King's Fund, the NHS Think Tank. He is a former Executive Dean of Aston Business School. This is Chris Whitehead's second interview with Michael. If you want some background, please listen to episode 13 of the Compassionate Leadership Interview. In this present episode we are going to focus on Michael's lockdown project, the book Compassionate Leadership: Sustaining Wisdom, Humanity and Presence in Health and Social Care. Michael's interest in compassion stems from his meditation practice, which has brought him into contact with world religions for which compassion is fundamental. At the same time, his research and consultancy work on leadership and culture, in industry and the NHS, highlighted the importance of positivity and relationships in teams and organisations to effectiveness, creativity, and innovation. The pandemic created a space for Michael in which he could bring together research evidence, case studies, and practical approaches to compassionate leadership. The book was supported by Health Education and Improvement Wales, which has a 10-year strategy to implement compassionate leadership. Organisational culture is a recurring theme in the book. Michael characterises a culture of compassion as one in which people are present with each other, there's a strong emphasis on relationships, and there is a strong ethic of caring and support for people who are experiencing challenge or difficulty. Michael believes there has been a “sea change” over the past two years in the leadership approach adopted by the NHS. And this applies to Wales, Scotland and Northern Ireland in particular. In England compassionate leadership is part of the NHS People Plan, but practice is less consistent. Coaching and mentoring receive numerous mentions in Michael's book. Coaching and mentoring are about being present, attending to the other, listening with fascination, helping them to articulate their thoughts, explore challenges, and be comfortable with ambiguity. Therefore coaching and mentoring formalise some of the behaviours of compassionate leadership. In the book Michael says “experiencing compassion for others shapes individuals' appraisals about themselves.” He believes when we experience an interaction with another who is truly present with us, it enables us to be more present with ourselves. He says “it's a myth that performance cannot be managed with compassion.” Michael believes that compassionate leadership actually enables a stronger emphasis on performance, because out of compassion comes a motivation for delivering high quality continually improving care. And it gives us the skills we need to listen to people and understand what is at the root of unsatisfactory performance. Michael's previous book was entitled ‘Effective Teamwork' and this latest book is informed in part by that one. He uses the expression ‘real teams' to refer to teams that have a clear purpose, shared goals, and take time out to reflect on their effectiveness. Michael believes that compassionate leadership can help avoid scandals such as Mid Staffs, Bristol, and Alder Hey. The research he and colleagues conducted following Mid Staffs, revealed that in the Trusts that were less effective, senior leaders tended to be focused on managing upwards and ‘comfort eeking' in their discussions with staff. In the highest performing organisations, leaders were focused on their vision for the Trust, and intent on ‘problem sensing' in their staff interactions. Michael contends that compassionate leadership is one of the keys to innovation, because it creates a psychologically safe environment, and that in turn enables the risk taking associated with innovation. This year NHS Wales published their Compassionate Leadership Principles which they co-created with Michael. NHS Scotland has a programme called Project Lift...

The Scottish Digital Prescribing and Dispensing Programme, is being led by Ewan Morrison, Director of Pharmacy, NSS and Dr Sam Patel, consultant physician in Respiratory and General Medicine NHS Lanarkshire, and eHealth Clinical Lead for NES Digital Services. This programme is a major national collaboration between  NHS Education for Scotland and NHS National Services Scotland, and aims to revolutionize the way we prescribe and dispense medications in Scotland, which is currently a paper-based process with some electronic elements, involving medical and non-medical prescribers, patients and pharmacists, generating around 5 million items a month. In one of our previous episodes, we discussed the outputs of a series of NSS workshops held in 2019 looking at processes around prescribing. The findings acknowledged that ePrescribing is one of the key requirements to improve prescribing and dispensing processes. In this episode, Ewan and Sam discuss the outcome of phase 1 of this programme, which aims to find a technical and organisational electronic solution to meet the needs of NHS Scotland in the future, and has produced a paper prototype to inform this. “Once we have removed the paper prescription, and replaced the wet signature, from in-hours GP prescribing, to community pharmacy, and the process works for everyone in that chain, including the patients, the citizen, that's when we'll be cracking open the Champagne”. They will also be leading a plenary session at our November conference and you can hear more about the programme and ask them your own questions by registering below. The SNUG Virtual Conference November 2021 agenda and booking details NHS Digital EPS prescribing System Specification (specification for EPS in NHS England)

Kevin chats us through what sepsis is and how to treat and manage sepsis patients. Top 3 Points from this podcast: Follow your A to E approach  For a septic patient if you have the ability and can't get blood cultures then deliver antibiotics Give fluid and continually reassess and consider the sepsis 6. About Kevin: Kevin Rooney was appointed as a consultant in Intensive Care and Anaesthesia at the Royal Alexandra Hospital in Paisley in July 2003. He is the Clinical Director for Critical Care in Clyde Sector of Greater Glasgow & Clyde Health Board. Between January 2011 and February 2020, Kevin was Professor of Care Improvement at the Institute for Research in Healthcare Policy and Practice within the University of the West of Scotland. He continues to practice in Intensive Care & Anaesthesia at the Royal Alexandra Hospital where he can pursue his interests of patient safety, clinical critical care research and healthcare quality improvement. Between 2012-17, Professor Rooney was the Clinical Lead for the Acute Adult Workstream of the Scottish Patient Safety Programme for Healthcare Improvement Scotland and led their breakthrough series collaborative on Sepsis, which resulted in a sustained relative risk reduction of 21% in sepsis mortality across Scotland, as well as a 27% reduction in cardiac arrests. Kevin is a Fellow for the Scottish Patient Safety Programme and a Founding Member of the Q initiative for the Health Foundation and the National Health Service. As critical care faculty for the Institute for Healthcare Improvement (IHI) he has taught quality improvement for IHI in the Hospitais da Universidade de Coimbra project (Portugal), “Patientsikkert Sygehus”  (Danish Patient Safety Programme), the Improvement Science in Action Course for the National Guard Health Affairs in Saudi Arabia, the Best Care Always Programme for the Hamad Medical Corporation in Qatar and finally the Salus Vitae programme in Brazil. Recent awards include Doctor of the Year Award in the Scottish Health Awards 2015, the Scottish Health Award 2014 for Innovation and a NHS Greater Glasgow & Clyde Chairman's Gold Award for excellence in clinical practice in 2014. In April 2018, Kevin was recognised by The Herald newspaper as one of the 70 NHS heroes to commemorate 70 years of NHS Scotland.

Welcome to the QI Guy in Conversation with...In this episode, I'm in conversation with Prof. Jason Leitch, National Clinical Director for NHS Scotland. Jason graduated in dentistry from the University of Glasgow in 1991. He became a Fellow of the Faculty of Dental Surgery at the Royal College of Surgeons (England) in 1996. He has a doctorate from the University of Glasgow, a Masters in Public Health from Harvard University and is a fellow of The Royal College of Physicians and Surgeons of Glasgow and the Royal College of Surgeons of Edinburgh (2004). He was a 2005-06 Quality Improvement Fellow at the Institute for Healthcare Improvement (IHI), in Boston, sponsored by the Health Foundation, he is now a Senior Fellow at the IHI. Jason was also part of the senior team who conceived, designed and led the Scottish Patient Safety Programme and now he is talking to me! Follow Jason on Twitter: @JasonLeitch Watch Jason's HIS QI Connect session as he reflects on the COVID-19 pandemic and his learning about leading in a crisis situation: https://www.youtube.com/watch?v=m6Ac6-phF8I&t=1445s Follow on Twitter: @The QI_Guy Subscribe wherever you get your podcasts!

In this episode of Clinical Conversations, Dr Martin Wilson, a Consultant in Medicine of the Elderly, talks about Frailty and Polypharmacy. Feedback on this episode: https://bit.ly/CCRCPEFeedback Dr Wilson is a Consultant in Care of the Elderly, Raigmore Hospital, Inverness. Interest in care of the elderly in remote rural areas, community hospitals and Parkinson's Disease. Commissioner on Committee for Human Medicines MHRA. Long standing interest in Polypharmacy and involved in NHS Scotland's Polypharmacy Guideline from the outset Polypharmacy Guidance: Realistic Prescribing, 3rd edition (2018) https://managemeds.scot.nhs.uk/

Coming up in this week's episode: Carnival Cruises, UK Trade Department data leak exposes existence of Cabinet Office FOI Triage unit, Gateley data breach, CakeBox data breach, Group of MPs suggest changes to UK GDPR, South Korea seeking data adequacy agreement from EU, CJEU asked to rule on GDPR immaterial damages, CJEU rules parallel GDPR investigations  can take place into same organisation by different DPCs, NHS Scotland faces criticism over Data Loch project, Elizabeth Denham, ICO, gives her views on live facial recognition, IAB Tech Labs faces legal action over RTB, CVS Health data breach

Doctor Aviral Vatsa is a renowned doctor based in Scotland (NHS Scotland). He is also a scientist, author, and editor. . In this episodes we discussed about various important topics regarding the COVID situation in India. If you like my work you can support me on : 1. BuyMeACoffee: https://www.buymeacoffee.com/Anuragminus 2. Patreon : https://www.patreon.com/anuragminusverma Link for Dr. Aviral's Twitter: https://twitter.com/DocVatsa My Instagram: https://www.instagram.com/anuragminusverma/

On this episode of Let’s be Blunt, Montel talks with Lisa Quarrell, a mother who lives in East Kilbride, Scotland, who has been tirelessly campaigning for a National Health Service-funded prescription that her son desperately needs. Her 8-year-old son, Cole, was diagnosed with a rare form of severe epilepsy as a baby and suffered up to 20 seizures a day. He had undergone brain surgery and tried 20 different anti-epileptic drugs before before he was prescribed a life-saving cannabis oil which has helped him tremendously. The coronavirus pandemic has made it difficult for her to afford the medication since the fundraising nights she was having were put on hold. She has since been campaigning to have cannabis oil and medications provided and paid for by the NHS but she continues to struggle with the bureaucracy of the Scottish government and NHS Scotland. Learn more about your ad-choices at https://www.iheartpodcastnetwork.com

Coming up in this week's episode: Update on Covid-19 Vaccine Passports, EU/UK Data Adequacy Decision - is the EU dragging its heels on ratification? Facebook data breach update, LinkedIn data breach exposes details of 500 million members, NHS Scotland freedom of information request shows the scale of data breaches, US Universities affected by Acccellion data breach, Handling Employee Data Subject Access Requests, Dubai introduces new data law modelled on GDPR, CCPA and GDPR anonymised data - are they the same thing?

Richie is joined by Kevin Barrett and Kirsty Miller. Kevin Barrett is an author, academic and broadcaster who writes for American Free Press. Kevin and Richie round up the weeks biggest news stories. www.truthjihad.com Five weeks ago, Kirsty Miller resigned her post as a staff nurse for NHS Scotland because she felt that she could no longer be complicit in a cover-up. She issued an emotional statement via TikTok, where she outlined her reasons for resigning. Kirsty tells her story to Richie. She has put herself forward as a candidate for the Freedom Alliance Party in the forthcoming election. www.freedomalliance.co.uk

The law around organ and tissue donation in Scotland is changing to an opt out system on 26 March 2021 to help save and improve lives. Mrs Lesley Logan is the Opt-Out Implementation Lead for NHS Scotland. In this episode Lesley and Eoghan discuss what this means for healthcare professionals.

Recorded on 26th March 2021 In this episode:0:50 – Big pay rise for NHS Scotland staff5:57 – Stopping double-jobbing MPs7:36 – DWP stakeholder meetings13:24 – In the East end To […]

Charlotte Jones RNIB's National Involvement Coordinator shares the latest opportunities for blind and partially sighted people to get involved in.This week there are opportunities for blind and partially sighted people to help NHS Scotland with testing a new bowel screening kit and if you are a Guide Dog or Assistance Dog owner your chance to give feedback to the Department of Transport about what it is like travelling with a Guide Dog or Assistance Dog on public transport. For more information about RNIB's Connect Voices visit: https://www.rnib.org.uk/rnibconnect/connect-voices(Image shows RNIB logo. 'RNIB' written in black capital letters over a white background and underlined with a bold pink line, with the words 'See differently' underneath'

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is  Kelly Molson, MD of Rubber Cheese.Download our free ebook The Ultimate Guide to Doubling Your Visitor NumbersIf you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcastIf you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned in this episode.Competition ends March 31st 2021. The winner will be contacted via Twitter. Show references:Alex Robertson leads global advocacy for the Scotch whisky portfolio and a team of 60 international and graduate ambassadors.www.linkedin.com/in/alexrrobertsonScotch Watch on YouTubeScotch Watch uncovering whisky one story and one dram at a time.To register for future Scotch Watch live shows,  follow Alex on Instagram at @dramgoodlifewww.chivasbrothers.comwww.chivasgraduates.comNow accepting applications for roles starting in Summer 2021.  Transcription:Kelly Molson: Welcome to Skip the Queue, a podcast for people working in or working with visitor attractions. I'm your host, Kelly Molson. Each episode, I speak with industry experts from the attractions world. In today's episode, I speak with Alex Robertson, Head of Heritage and Education and International Graduate Programme and Archives at Chivas Brothers. Alex leads global advocacy for the Scotch whisky portfolio and a team of 60 international and graduate ambassadors. We discuss the superb program of digital audience engagement that Chivas Brothers developed during lockdown, and how that's gained them a global audience with viewers from over 30 different countries every episode.  If you like what you hear, you can subscribe on iTunes, Spotify, and all the YouTube channels by searching Skip the Queue. Kelly Molson: Alex, thank you so much for joining us on the podcast today. I'm super excited that you've come on because we actually know each other. But that does not mean that Alex gets away without doing the icebreaker questions. So my first icebreaker question. What is top of your bucket list? Alex Robertson: That's an outstanding question because part of the reason that I took this job is because I had such a passion for travel. And since taking it more than a decade ago, I've visited more than 60 countries around the world. 60 countries. I guess it's something that would really challenge me. I guess it's something that I feel that would conquer a fear. And I have an astonishing fear of heights because as a child I was repeatedly rescued from the school roof, from the local university crossed the roof of my house. Alex Robertson: So I think it would need to be something that challenged that like skydiving or climbing Mount Everest, something really off the scale because I've certainly got a job that allows me to address those bucket list challenges of visiting places you would never go for your two-week break in the summer. Kelly Molson: You chose a really good profession for travel to combine your passions. Alex Robertson: Yes, it was part of the motivation, Kelly. I love travel. And a journalist had the opportunity to travel, albeit under very different circumstances, whether that was to Sri Lanka after the tsunami or whether it was to Italy to cover the G8 summit. And part of the motivation, in addition to a real passion for Scotch, was to see the world and to travel to wonderful places, from Serbia to India to Kazakhstan and Ukraine. And do you know? The one lesson I take away is that you can see these wonderful places but what makes a country is its people. And that's what you remember most of all. Wonderful. Kelly Molson: Yeah. I completely agree with you. It's all about when you travel, it's about immersing yourself into the culture and the people that are there, not just the place that you're at. I just want to go back to your fear, because... So you have a fear of heights. What on Earth were you doing on your school roof if you have a fear of heights? Alex Robertson: I loved climbing. I absolutely loved climbing. So I specifically remember, as a child, one of my earliest memories, was climbing up the drainpipe of my school roof, an old-style school just outside Glasgow, and then getting to the top and thinking, what am I going to do now? And that happened repeatedly. So that's what's informed the fear of heights today. So for example, I can't even go up the Arc de Triomphe. At all. So I need to stay below while my family enjoys the views from above. Kelly Molson: Okay. Now I know, Alex, that you're a really big music fan. You might not have ever thought about the answer to this question, though. So if you were a WWF wrestler, what would be your entrance song? Alex Robertson: Oh, that's superb, I love it. I love a deadline. I oversee deadlines the same day. And I remember a colleague of mine saying, "We need to have Europe played through the tannoy when a deadline's coming, Final Countdown, to pump everyone up." Or I think it would need to be Eye of the Tiger, you know? Kelly Molson: Yeah. Yeah. Alex Robertson: Do you remember that? That was in Rocky, I think. Kelly Molson: Yeah. Brilliant. Alex Robertson: Something old school that really gets us going. Kelly Molson: I like that. Eye of the Tiger was my running song. And it was always my five-mile song. Because if I could get past five miles, I knew that I was going to get back home, which was the eight-mile loop that I was doing. So that's a good song. Alex Robertson: That's a great... Do you know my running song is Gorillaz, which is Melancholy Hill. Kelly Molson: Oh, nice. Alex Robertson: It just really keeps you driving, and it gives you a little bit of push when you need it. Kelly Molson: I like it. That's a good song, as well. This is my last icebreaker question before I do the unpopular opinion, which I love. So what is your weakest claim to fame? Alex Robertson: Oh, goodness. Well, you know what? I'm a huge fan of Six Music, BBC Six Music. And Shaun Keaveny has a great slot in that which is called the Small Claims Court. And I was actually on that. And I've called in before. So my small claim was that at some point, it would have probably been the late 90s, and I was interviewing on Rudolph Giuliani's broken window theory in Glasgow. You know, that if you tackle vandalism and that type of thing, then that prevents more serious crimes. And I was walking through Glasgow and a limousine pulled up, and Cher was inside it. And they sort of spoke to me and said hello. And my claim to fame is that actually, Cher was trying to pick me up at that point. Alex Robertson: And I'm not sure if that's a direct link. Another minor one is that I once shared a jacuzzi with Brian Gecksa at a family holiday park in the north of England. Kelly Molson: Wow. That's so impressive. The Cher one has blown my mind. Wow. Alex Robertson: Yeah. Yeah. I remember saying to Shaun Keaveny, and it wasn't my joke, actually, it was his producer's, but I said, "If you could turn back time, what would you do?" I think I ran away. I was terrified. Kelly Molson: That's a terrible, terrible dad joke. Alex Robertson: It is. It is. Kelly Molson: Awful, that joke. Okay. Thank you for sharing, that was awesome. Tell me your unpopular opinion. So something that you believe to be true that hardly anyone agrees with you on. Alex Robertson: Actually, one that my wife permanently disagrees with me on is I believe if you add vinegar to chips it reduces the fat because you're adding acid, therefore if makes them healthy. Kelly Molson: Hmm. Alex Robertson: But no one's bought into it. No one. Kelly Molson: I'm not sure about that one, but I'm going to try it the next time I want chips. My partner is on a super, super health kick at the moment. So chips, they're not in our house. Maybe I could convince him with the vinegar trick. Alex Robertson: I think that science proves it. I think it's that acid breaks down fat. I'm sure of it. Kelly Molson: Absolutely. Alex Robertson: I'm absolutely sure of it. In fact, I should have Googled it beforehand to at least support my argument. Same as I should have Googled was Cher actually in Glasgow in the late 90s, or was I just imagining it? You can't tell. We'll never know. Kelly Molson: It's a mystery, and it should stay a mystery, I think, Alex. Alex Robertson: Yeah. Kelly Molson: Amazing, thank you. So Alex and I, just as a caveat, we do know each other. We have worked on a number of projects together for Chivas. But I had a little look back over your career and, oh my gosh, it's really impressive. And I actually didn't know this about you. That Alex has been a crime reporter, a BBC journalist, an international brand ambassador, and now he's Head of Heritage and Education and the International Grads Programme and Archives at Chivas Brothers. Kelly Molson: Honestly, Alex, if at some point someone says to me, "You know that Alex Roberts? He's only an international spy," I would believe it. Alex Robertson: I'm going to tell you something really interesting. So I studied European politics. I went to university to study English and become an English teacher. That was my plan. And I studied European politics because it was a huge passion of mine. I think it was the time of the Maastricht Treaty in the early 90s, a really important time for European politics. And I can't believe 30 years later how much that's changed. 30 years, Kelly, can you believe it? That sounds bizarre to speak in those terms. And I believe in following our passions. And I do follow my passions from journalism to Scotch whisky. I was a journalist for ten years. Alex Robertson: But I have an uncle who is absolutely convinced that I work in the international stage for a government agency of one type or another. Absolutely convinced. Kelly Molson: I can see that. I can see why, though. You're like a man of travel, slightly mysterious, with a journalistic background. I can see that. Alex Robertson: Well, he mentions it every time we see him. He's deadly serious. He sort of just nods a wink and says, "I know what you're up to.", you know? Kelly Molson: Oh, I love it. Well, tell him that I agree with him now. He'll probably go [inaudible 00:08:43] at you next time. Alex Robertson: Yep. Kelly Molson: I want to know, this transition from crime reporter, journalist to brand ambassador, what was it that made you make that switch? Because it's incredibly different.Alex Robertson: Yeah. There were a couple of reasons, and also, they're very alike in many ways. I'd spent nearly a decade as a journalist, and much of that on radio. I absolutely adore radio and congratulations on the podcast, this is just superb. I love the spoken word, without sounding ridiculous. And I'd worked freelance for a long time with The Big Issue. Which you know, and was lucky enough there to win The Amnesty International Prize for Human Rights Reporting. I was passionate about asylum seekers and refugees relocating in Glasgow. Alex Robertson: I worked for the Scotland Sunday and Sport because I loved football, without sounding like an absolute cliché. And I used to work the crime beat in Glasgow, too and then moved to the BBC which, to use a football analogy, if you're a journalist, it's the only team that you ever want to play for. And I spent a couple of very happy years at the BBC working on website reporting, working on the radio bulletins and, occasionally, on television. And do you know what? Journalism was changing. I could see the writing on the wall for journalism. Alex Robertson: The opportunity to travel, which I'd done previously, I earlier mentioned going to Sri Lanka to cover the tsunami. I mentioned going to Genoa to cover the G8 summit. The real passion for travel and getting out and really identifying stories on the ground and working on stories, that opportunity was diminishing. And many more stories were being written from press copy or agency copy at your desk. And I could really see the writing on the wall for the future of journalism. I'm delighted to see that, actually, there still are tons of them. Many fine journalists out there today in Glasgow, in the UK, and internationally, especially at these crucial times of whether it's Brexit, COVID, or the US elections. Alex Robertson: And there are people doing a great job. And I wanted something else. I felt I'd taken that as far as I could. I had a huge passion for Scotch, I had a huge passion for travel, and the international brand ambassador role just seemed absolutely perfect. And I joined that 2008, I think. And I think my first trip was to China. Never been to Shanghai before. And traveled throughout China, and then moved to India and never looked back. As I say, that's more than 60 countries since. Alex Robertson: I also had a very small whisky club in Glasgow that... It's a feminist theory that when men get together they form clubs. And that's certainly what happened. But it was a very diverse club. And I remember walking into the Pot Still bar in Glasgow, I don't know if you've been there, Kelly...Kelly Molson: No. Alex Robertson: But it's an amazing bar. You walk in, there's about 500 whiskies on the wall. And I thought, how do I begin to understand that? But given the similarities, it's still about presentation, it's just still about structure, it's about engaging people, it's about inspiring people, all of which you also did as a journalist. Kelly Molson: Yeah. Absolutely. And actually, it's the engaging of people that I want to talk a little bit more about. But there's something that I kind of need to talk about, the visitor centres that you've been part of, initially. Because obviously this podcast is for people that work in the visitor attraction world, or work with the visitor attraction world. But I think from some of the things that Chivas have been bringing out during the pandemic, there's some really key learnings that we can take from that that translate across.Kelly Molson: But I want to talk a little bit about the Malt Whisky Distilleries. So Aberlour, Scapa, Strathisla, and The Glenlivet. They have been closed at certain points during the pandemic because, of course, they haven't been able to have visitors into the centres. How were you able to adapt the centres during the COVID pandemic? What happened there? Alex Robertson: You know, I see visitor centres as the beating heart of communities, you know? And Scotch whisky is not only a passion for what I do, it's a pride in what we do, because we've got 10,000 jobs directly employed by the Scotch whisky industry here, and 40,000 indirectly. There's an incredible impact on communities. And, as all your listeners will know, the visitor centre is where your story comes alive. Sometimes I used to say, "If you enter The Glenlivet, just being there was enough.", you know? The sounds, the sights, the smells. It made the hairs on your neck stand up. It's an amazing experience. Alex Robertson: And then comes along COVID, and all of that closes. And this is where you experience our Scotch whiskies. This is where you understand their heritage, their craftsmanship, their flavour. And now the priority, of course, was making sure the stills continued to run. That was number one. And Chivas Brothers implemented an industry-leading safe system of work to ensure that that could continue to happen in the most extreme circumstances, at the height of this pandemic. And also came to the aid of communities. It produced, I think, 160,000 litres of hand sanitiser and made 300 contact-free deliveries. Becoming social care providers to charities. Alex Robertson: In May, Chivas Brothers became the NHS Scotland's first pro bono hand sanitiser supplier. So a great effort. It was all about protecting our communities and ensuring the stills continued to run. So that was number one. And then you're absolutely right. As Head of Heritage and Education, I had to look at this and say, okay, we bring in tens of thousands of people a year. My specific role is to bring in our trade guests from all over the world and take them to a beautiful house, which you've been to, and...Kelly Molson: Yes, it is very beautiful. Alex Robertson: Show them around the distilleries. And I think it demonstrated that there was an opportunity. Suddenly we realised there was an opportunity to reach people through digital advocacy. And very quickly, I turned around a digital plan which would centre on Scotch whisky education in the Scotch Whisky Academy. This would address a thirst for knowledge, but within our business, because that was important. We also want employees to be engaged during this, Kelly, it wasn't just about the visitors. And then engage a global audience. Alex Robertson: And I would say the key learning is that we've actually extended our reach beyond those numbers that we would normally engage. We've got a much greater footprint, albeit digitally. And looking to the future, I would say that we will always place physical activations hand in hand with digital activations. And they will always go together from here on in once we can open again. And, of course, the distilleries are, the brand homes are open. I can tell you more about that. Kelly Molson: Yeah. I think you're absolutely right. And that's something that I have been thinking more and more of over the past few months, about at some point we will go back to normal. A version of normality. But all of these incredible things that have happened means that our reach for visitors and our reach for people that we can educate and get our brand in front of, has just expanded. And I don't want people to kind of go back to the old ways. I think like you say, it has to work really hand in hand. One of the things I really want to talk about it, Scotch Watch. Kelly Molson: So this is one of the things that has come out of the pandemic, in terms of your digital plan. And I think it's wonderful. I want you to explain what Scotch Watch is for us. And how did you come up with the idea? How did this happen?Alex Robertson: I think Scotch Watch was important because there were a couple of drivers, I think. And it's amazing how we were able to learn from others, too, and see how others were prepared for digital in terms of offering virtual tours and so on. Scotch Watch had a couple objectives. The first was actually to meet the makers, the people behind our Scotch whiskies, in a very informal setting. And second, on digital, we know that seven percent of a presentation is what we say. The other 93 percent is our body language, it's how we interact, it's our tone, it's how we look, it's how we shape our conversation. But all of that vanishes on digital. Kelly Molson: Yeah.Alex Robertson: So I wanted to create something that was much more informal in nature, that took us away from the traditional pillars of heritage, craftsmanship, and flavor, and actually brought through the personalities of those involved. That gave an opportunity to meet the people who have decades of experience and real passion for Scotch whisky, and also showcase some great new whiskies and demonstrate that the work of Scotch whisky, the work of Chivas Brothers, The Glenlivet, Chivas Regal, Aberlour is very much still going on. Alex Robertson: Now, the idea wasn't mine. Although I'm perfectly happy to claim it. And the idea was our master blender, our director of blending, Sandy Hyslop, my co-host on the show. So he approached me and said, "Listen, what can we do here? We're doing the Academy, we know that we know we're supporting, mentoring globally. We've reached 3,000 people in three months. Incredible reach. What else can we do?" He said, "I want it on a show, on Zoom, weekly, or on other platforms, where we just informally have a chat." Alex Robertson: Sandy's a huge antiques collector, he's a watch collector. He wanted to talk about watches, he wanted to talk about... I'm a huge music fan, I wanted to get music in there. And then we would have a studio guest and we would just talk about whisky. And we had a great session recently where we went live to an ambassador of Poland, Anna. We had our brand manager Hannah in the Ballantine's team in London. And just the dynamic shows a real passion behind Scotch. We moved to a monthly show, and do you know what? We've already reached more than 30 countries. Kelly Molson: Wow. Alex Robertson: In that time. And more than 500 people. And this is just the start for Scotch Watch. I want to... We've now got it on YouTube, we'll have events every Thursday, they can just find out more on Instagram, my handle is at DramGoodLife. But I want to take it further and have Instagram lives. But really, it's an informal look at Scotch whisky, Kelly, so that's a very long-winded answer for you. Kelly Molson: I loved it. So I watched the last episode, I watched the October edition. And I think it's where you unveiled the new Ballantine's 7 Bourbon Finish. Now, I'm very appreciative of whisky, but I wouldn't call myself a whisky connoisseur. I've got a gin bar in my house, not a whisky bar. Sorry. But what I found really engaging, and it goes back to what you were saying earlier about being a storyteller and having that kind of connection with brands. I loved how each person on the webinar spoke really passionately about not only the whisky but something that was personal to them that was connected to the whisky. Kelly Molson: So, for instance, you mentioned Sandy being a big vintage collector. Now he took the whisky, and he associated the whisky with an item. He had a stopwatch. A beautiful, beautiful vintage pocket watch, sorry, a pocket watch. And he talked about it in terms of how that connected with the whisky itself, and then you spoke about a song, a record, that you connected with the whisky. And I loved that. Even for someone that's not a huge, huge lover of whisky, I really related to those things, because actually, I'm a big music fan, and actually, I really love vintage pieces. Kelly Molson: And then your, I think it was Hannah, the brand ambassador, brand manager, sorry. She spoke about a book that connected with it as well. And I thought, "I love all of these things." And it really made me feel a connection to the brand that I probably wouldn't have got previously if I'd have just seen it on a shelf or if you'd talked about it in some way. It felt very, very personal. Alex Robertson: I think that's a great observation, thank you. Because, again, it's how do you establish an emotional connection online? That's the challenge we're all facing. How do we bring to life these great distilleries and these great whiskies when, actually, we're on the celebrity squares of Zoom? And people are at home. And you've got to make that emotional connection because we all have it. And the second point is that, actually, whisky is accessible, you know? The most significant change I've seen in the past decade is the emergence and the rise of whisky cocktails. Superb. I love it. Alex Robertson: And I believe if you're going to make whisky accessible, then you can pair it with music. Because you can follow the rhythm of music in the high flavour notes and the low flavor notes of whisky. You can pair it with your favourite pocket watch, you can pair it with dinner. It's so accessible. And if we're doing that, if we're making whisky accessible, and someone sitting at home's saying... Actually, it was interesting, we had Jenna Mariwan who was a The Glenlivet ambassador on the previous episode, The Glenlivet is number one in the US. And I said, "Listen, what is it that makes The Glenlivet unique? What is it makes people in the US passionate about it?" And she said, "Because it's for people like me." Alex Robertson: And that's what I want the emotional connection to be when they watch, just as you said, Kelly. If you watch Scotch Watch and you go, "You know what? This is for me. I don't feel excluded from this, I feel part of this."Kelly Molson: Yeah. That's exactly the feeling that I got from it. When I started watching it I thought, "Is this for me? Yes, I appreciate whisky, yes I work in a whisky world, but is this really for me?" And within ten minutes I thought, "This is absolutely for me." It really got me right here. And I really enjoyed that, at the end, it was Anna who took us through making an old fashioned. I was like, "Great, I could do this." And, again, it felt really easy, it felt really accessible. And that, for me, is the biggest part of building that audience engagement, is that you're making it for that person. Kelly Molson: I felt like you and Sandy were talking directly to me that evening. And there was a lot of people on that call. You were getting a lot of questions. But it really felt like you were connecting with me individually, and that is what's so important about the engagement level. It's really...Alex Robertson: Yeah, that's wonderful, thank you. And I think that's the challenge, because for all of us, because people are at a laptop all day now, at home, too. And we're calling on them to then join us on the laptops again. There's no change of scenery. And that's a real challenge. How do we work against, shall we say, online fatigue? Is that a risk? Because I guess none of us predicted this still to be running. This started in March, you know? It's now December. Kelly Molson: What was nice, and obviously I didn't have the ingredients to do it, but I thought what would be nice is that actually, I could make that cocktail while you were doing it. So there's maybe that level of interaction is what differentiates it from your day. Where you've spent all day on Zoom calls. Actually, when you're doing something as well, it doesn't then feel like just another Zoom call. You've got that level of interactivity. Which I guess, is that something else that Chivas are now doing? Your virtual tastings, for example. That's something quite new. Alex Robertson: Yeah. We had to try this carefully. So the other brand homes, they did a great job of opening up safely to allow people to come in and taste whisky. And given the current restrictions, that's now been moved outdoors, though Speyside can be lovely in winter. If you come and visit. Kelly Molson: It's beautiful, but a tad chilly. Alex Robertson: So we had to move very, very quickly to an online advocacy strategy. And I built that, essentially, on three pillars. And one beauty was that you could get to meet people that you wouldn't normally get to. Or makers could, instead of having to travel across the globe and spend a week, all I needed of their time was an hour. Which is a complete game-changer. Our distiller's Alan Winchester, our blender's Sandy Hyslop. Alex Robertson: So the first thing we launched was our Scotch Whisky Academy, to address a real thirst for knowledge internationally. And that's been a huge success. It's now running every single week. And you can come on, you can attend three sessions, and you can learn all about Scotch whisky. Heritage, craftsmanship, flavour. What makes it unique. And that has been an enormous success. And that's largely been to an internal audience and customers. Our challenge now in 2021 is how do we take that, in partnership with our visitor centres, to the public? Because we know people want to engage. Alex Robertson: And then the second part is we've had a great amount of activity. We've launched Ballantine's 7 Bourbon Finish, as you said. We've launched The Glenlivet Spectra and Caribbean Cask. We have a new Chivas Regal 13 range, extra. And we've been supporting that internationally. And the team are working incredibly hard every single week, hosting sessions from the US to Canada to South America, all across Europe, as far afield as Australia. And we are doing that every single week to customers and consumers. We're reaching a much broader audience. Alex Robertson: And in addition to that, I have a team of about 50 graduate ambassadors in 27 countries, each and every country at a different stage of this pandemic. And they have responded just quite brilliantly to this. And my recommendation to everyone, bring energy to it. Bring creativity to it. Create dynamic content. And have people who understand the medium. Which is a challenge, because this is a brave new world for us all. Kelly Molson: Yeah. It absolutely is. And just touching on the graduates that you spoke about, for them and the world that they live in, this has not been as challenging for them. They live their lives relatively digitally, so for some people, this has been a huge, huge, huge change, but for them, actually, the assumption is that they've dealt pretty well with this. Alex Robertson: Yes. Yes. Superbly well. I can't praise them highly enough. Of course, they're a digital generation. They don't know a time where they didn't have that access to social and digital. So they're able to drive content. But what they've managed to do is create engaging content and have actually been creative in the process. They've brought energy to this for us. And actually, at a very difficult time for them. The majority are far from home during a pandemic. And often in a lockdown. Then have been creating cocktails online, have a look at Chivas graduates on Instagram, you'll see them. We've been engaging local bartenders, have been supporting their own trade. They have the consumers, they've been doing really creative videos online. Really, really proud of them, an incredible effort. Alex Robertson: But the lesson for us all is how do we bring creativity and energy? And for us, it was also how do we get the glass in hand? How to look definitely at e-commerce, too. Kelly Molson: Yeah, that's right, actually. Chivas has been through... There was a lot of e-commerce stores that have launched through the lockdown, which is actually, it's quite a new thing, isn't it? There's not been a real focus on direct sales through the brands. Alex Robertson: You know, Kelly, it's really interesting, I don't know what you think yourself, but people really had to rethink this. And I don't want to say that I don't know if we were all well-prepared for digital advocacy because you place such value on physical interaction, and rightly so. But I think it had to make us think differently. You know, if someone came to a whisky tasting that I was hosting in Mumbai, we knew the whisky was there on the table. If we were launching an international Scotch Watch from Scotland, how are we going to get that whisky into their hand? Alex Robertson: And that became the challenge, you're right. We had to link it, because, let's be honest, we have to build a benefit to all of this. And the way to do that is through e-commerce. Kelly Molson: Yeah. And I think it's worked beautifully. And, actually, the speed and the turnaround that things have been able to happen and to launch during this time is testament to the people that you've got in your team, as well. Coming to the end of the podcast interview, I've got a couple of extra questions I'd like to ask you. I think, really, it's what's next. You've done an incredible job. Scotch Watch I genuinely think is just such a fantastic thing. And I really, really hope that it continues. But what can you see that's coming next for the brands? Alex Robertson: Yeah. I had almost planned to first of January. And what we need to do is get back to physical activations when it's safe to do so. That's engaging people face to face, inspiring them on our Scotch whiskies. The Glenlivet, Chivas, Aberlour, Ballantine's, and Royal Salute. But I still think that is some way off. Great news that a vaccine appears to be in the pipeline for the spring. So in the meantime, we need to look at how we raise to another level. I've almost seen this, that we established the base with our Scotch Whisky Academy, we created another level with Scotch Watch and the renovation support, looking at the new whiskies we were launching. Alex Robertson: But I think the challenge for 2021 is really how do we continue to impact globally with Scotch whisky aficionados and Scotch whisky novices? And we really engage them, both with our Scotch Academy, linking in our Scotch Whisky Academy to our brand homes. The Glenlivet Academy. There's a great prospect. Kelly Molson: Wow. Yeah. It is. Alex Robertson: What a great prospect. How do we continue to excite, inspire, engage people creatively? And I'm going to be honest, that's a job I'm doing now. It's really a bit... We're almost planning day by day, week by week at the moment. But I'm excited we can respond, we're about to recruit 20 new Scotch whisky ambassadors for 2021, which is amazing news...Kelly Molson: Fabulous.Alex Robertson: It shows you the confidence that Chivas Brothers has in Scotch whisky in the future. Our markets are confident. Our countries, I deal with about 30 countries around the world. They are confident, they have strong rebound plans, and we know that advocacy, ambassadorial work, both physically and digitally, will absolutely be at the heart of it. I'm optimistic about 2021. Kelly Molson: This is a lovely, positive way to end the podcast, Alex. Thank you. I have to say, the grad scheme that Chivas have, it's phenomenal. And I know that every year, you are completely overwhelmed with applicants for it. So we've got a little bit of a scoop there, that that's coming out soon. But you've got a really hard task ahead of you, I'm sure, because this year I'm positive that you'll be completely inundated when those come out. What we'll do is all of the things that we've discussed today and all of the links to everything that we've talked about will be in the show notes. So we'll have links to Scotch Watch, we'll have links to the Ambassadors website. We'll have links to everything that you can go and look at. Kelly Molson: We always end the podcast by asking our guests if they have a book that they would recommend? Something that they love or something that has helped shape their career in some way over the years? Have you got one you can share with us? Alex Robertson: Wow. I read a lot and lost track as I get old. Which I've touched on a few times, the passage of time. As he buys time to answer. I actually, in a professional sense, I listen to podcasts as often as possible. I'm a huge fan of Dr. Rangan Chatterjee, I don't know if you...Kelly Molson: Okay. Alex Robertson: He wrote The Four Pillars of Health. And I listen to that a lot because I really believe it's important to bring balance to our lives in everything that we do, whether that's in diet, sleep, exercise, and digital. In fact, really fascinated by the impact of digital technology on our experiences at the moment, too. I guess the book that's always had a lasting impact on me is East of Eden by John Steinbeck. Kelly Molson: Great. Alex Robertson: Is number one. The sheer scale of it, the sheer drama, the way he paints colour throughout it. The emotion contained in the book. The generations which it spans. It's incredible, and I'd recommend it to everyone. Kelly Molson: Oh, wow. That is a superb book. Now, as ever, we offer your book as a prize to our guests. So if you'd like to win a copy of this book, then if you head over to our Twitter account, it's just Skip the Queue. And if you retweet this episode announcement saying, "I want Alex's book," then you will be in a chance of winning it. Kelly Molson: Alex, it's been an absolute pleasure to have you on today. Thank you so much for your time. Now, it's just after 11 in the morning, but I think the only way to end this podcast, unfortunately with my cup of tea, is to say Slange Var.Alex Robertson: Yes, Slange Var. Thank you, it's been an absolute pleasure. Kelly Molson: Thanks for listening to Skip the Queue. If you've enjoyed this podcast, please leave us a five-star review. It really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned. Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. You can find show notes and transcriptions from this episode, and more, over on our website rubbercheese.com/podcast. 

Gavin Neate created the Neatebox company to provide, easy to use, tech solutions to improve the independent mobility and confidence of people with disabilities. The solutions also help service providers deliver a first class customer service offering to anyone who uses the Neatebox products. RNIB Connect Radio's Allan Russell spoke to Gavin to hear about 2 Ayrshire towns who are making crossings safer and why NHS Scotland is trialling the WelcoMe app, after a Health Minister's intervention. www.neatebox.com #RNIBConnectImage: Gavin Neate creator of the Neatebox

NHS Scotland developed SCI Gateway in the early 2000s to allow secure communication of clinical data and enable GPs to make protocol-based referrals from Primary to Secondary Care. Over the years it has been used for many thousands of GP referrals, and also a much wider range of purposes including the requesting of advice from specialists, death certifications, infection notifications, and tertiary referrals. It has been adopted by the NHS in Wales and Northern Ireland. However the NHS now has to make a decision about the future of SCI Gateway in Scotland and consider whether to invest in its future, or whether it may be time to consider a new alternative product. We have discussions with Lesly Donovan, the General eHealth manager in NHS Fife, and John Wells, eHealth Project manager in NHS Forth Valley who consider some of our questions about how vital Gateway currently it is for the daily working of the NHS and is it really essential to keep it for the future?We would be interested in what other GP IT users think...

Dr Lesley Holdsworth is a Senior Lecturer in Physiotherapy at GCU and the Clinical Lead for Digital Health and Care with the Scottish Government. She joins the latest episode of the Common Good Podcast to talk about how she successfully mobilised two-thirds of Scotland's clinical working staff to work remotely using Microsoft Teams, and got 70,000 carrying out remote consultations during the coronavirus pandemic.

Graham Gault is the eHealth Lead for Dumfries and Galloway and he was involved in the Scottish Government deal with Microsoft to purchase Office 365 for the NHS. He speaks to Dr Neil Kelly of the Scottish National (GPIT) Users Group (SNUG) about how he expects #office365 and @MicrosoftTeams to start to transform the way the NHS works, providing new opportunities for flexible and collaborative working online. We will be able to share documents and other files much more easily, also speak and meet online, with an impressive reduction in the need to travel and improvements in cybersecurity.The pandemic has increased the need for remote working and been a catalyst for rapid change within the NHS. General Practices can start to benefit now from this new ability to work, meet with colleagues remotely, and share documents in the Cloud. This will greatly ease the difficulties caused by the current need to save files within local systems. NHS Scotland will also get a new email system later on this year as NHS Mail is replaced."Massive opportunities...the industry is changing, and our single message is that people have got to change and embrace this", says Graham.Learn more about how to use MS Teams at:NHSScotland - An introduction to Microsoft TeamsNHSScotland MS Teams knowledge baseMS Teams - short training videos

In this podcast we will hear the stories of Leaders from across Scotland's public sector, and beyond. In this episode, Professor Jason Leitch, the National Clinical Director for NHS Scotland, shares his leadership journey.

In this episode of Voices of the Walk, we talk to Mary Allison. Mary is currently half way through a PhD at The University of Edinburgh's Physical Activity for Health Research Centre looking at the impact of Paths for All's workplace Step Count Challenge. We find out about Mary's findings so far and her reflections on walking, the workplace and the importance of accessing greenspace in helping us all cope with the stresses and strains of everyday life. The Step Count Challenge has been running since 2011 and aims to get people more active in and around the working day. Mary's research has been looking at how the challenge has helped people to walk more, as well as some of the challenges of trying to fit a bit more physical activity into our daily routines. Mary has spent the past thirty years working in a variety of roles in strategy, policy and research for NHS Scotland, Scottish Government, sportscotland and latterly as the director of Breast Cancer Now, a medical research charity.

In this podcast we hear from Maureen Bisognano, President and Chief Executive Officer of the Institute for Healthcare Improvement. Maureen is a master of harvesting inspiring stories from all over the world. In her talk, she describes how the science of improvement has been used to lead to break through improvements. Her remarkable stories range from healthcare, to schools, to communities. Watch out for the great story of what happens when you feed Coca Cola to a house plant. Original webinar and more information: http://j.mp/qi-maureen --- The QI Connect Podcast presents audio highlights of webinars recorded by Healthcare Improvement Scotland – part of NHS Scotland. We regularly team up with thought leaders in the fields of innovation, improvement and integration to share new ideas and presentations. You can find the original QI Connect webinars and more on the Healthcare Improvement Scotland website: http://bit.ly/qi-connect You can also keep up-to-date by following us on Twitter @HISQIConnect - or by emailing hcis.QIconnect@nhs.net to be added to our mailing list. Visit Healthcare Improvement Scotland online at http://www.healthcareimprovementscotland.org/

In this podcast we hear from writer and broadcaster Sally Magnuson. Sally offers a powerful description of her mother’s experience of advancing dementia and how care providers and families can learn to dramatically influence that experience. Sally describes how music and memory prompts could be a breakthrough intervention for patients and their families. Original webinar and more information: http://j.mp/qi-sally --- The QI Connect Podcast presents audio highlights of webinars recorded by Healthcare Improvement Scotland – part of NHS Scotland. We regularly team up with thought leaders in the fields of innovation, improvement and integration to share new ideas and presentations. You can find the original QI Connect webinars and more on the Healthcare Improvement Scotland website: http://bit.ly/qi-connect You can also keep up-to-date by following us on Twitter @HISQIConnect - or by emailing hcis.QIconnect@nhs.net to be added to our mailing list. Visit Healthcare Improvement Scotland online at http://www.healthcareimprovementscotland.org/

In this podcast we hear from Bill Lucas, Director of the Centre for Real-World Learning and Professor of Learning at the University of Winchester. Bill sets out for us that we can actually identify the key attributes of people that actually make improvement happen. He calls these the habits of an improver. Bill also looks at systems of care and challenges us to consider whether these habits or attributes are actually present in the systems where we work. He challenges us to think within - and out with - our organisations, about people and the systems. Original webinar and more information: http://j.mp/qi-bill --- The QI Connect Podcast presents audio highlights of webinars recorded by Healthcare Improvement Scotland – part of NHS Scotland. We regularly team up with thought leaders in the fields of innovation, improvement and integration to share new ideas and presentations. You can find the original QI Connect webinars and more on the Healthcare Improvement Scotland website: http://bit.ly/qi-connect You can also keep up-to-date by following us on Twitter @HISQIConnect - or by emailing hcis.QIconnect@nhs.net to be added to our mailing list. Visit Healthcare Improvement Scotland online at http://www.healthcareimprovementscotland.org/

In this podcast we hear from Elaine Inglesby-Burke CBE, Executive Nurse Director and Deputy Chief Executive at Salford Royal NHS Foundation Trust. She sets the scene for a focus on organisational learning and acting to improve. She shares with us the journey of improvement at Salford Royal hospitals and tells us about the highs and lows of that journey. Elaine’s focus on the patient and family experience of care and how that influences action at Salford is outstanding. Listen out for meaningful measures about standards of care and also about the use of safety climate survey tools. Original webinar and more information: http://j.mp/qi-elaine --- The QI Connect Podcast presents audio highlights of webinars recorded by Healthcare Improvement Scotland – part of NHS Scotland. We regularly team up with thought leaders in the fields of innovation, improvement and integration to share new ideas and presentations. You can find the original QI Connect webinars and more on the Healthcare Improvement Scotland website: http://bit.ly/qi-connect You can also keep up-to-date by following us on Twitter @HISQIConnect - or by emailing hcis.QIconnect@nhs.net to be added to our mailing list. Visit Healthcare Improvement Scotland online at http://www.healthcareimprovementscotland.org/

In this podcast we hear from Professor Atul Gawande - a surgeon, writer, and public health researcher. Atul introduces us to Peg, his daughter's piano teacher, who is dying and faces choices around quality versus quantity of life. He describes how Peg and her husband Martin consider her preferences for care and the trade-offs that allow her to be at home and be in control of her symptoms. Atul describes what matters in the end, and how the priorities and preferences of the individual are key and that having conversations earlier makes a huge difference to patients, their families and caregivers. He describes the evidence base, the challenges, and also offers many practical approaches and tools that might just help you in your work. Original webinar and more information: http://j.mp/qi-atul --- The QI Connect Podcast presents audio highlights of webinars recorded by Healthcare Improvement Scotland – part of NHS Scotland. We regularly team up with thought leaders in the fields of innovation, improvement and integration to share new ideas and presentations. You can find the original QI Connect webinars and more on the Healthcare Improvement Scotland website: http://bit.ly/qi-connect You can also keep up-to-date by following us on Twitter @HISQIConnect - or by emailing hcis.QIconnect@nhs.net to be added to our mailing list. Visit Healthcare Improvement Scotland online at http://www.healthcareimprovementscotland.org/

Join us and our special Guest Fatou Baldeh tonight on HerstoryToo!! Who is Fatou? Fatou Baldeh Fatou is one of Scotland's most well-known and knowledgable FGM activists. She holds an MSc in Sexual & Reproductive Health from Queen Margaret University and a degree in Health Studies & Psychology. Fatou has been involved in campaigning against FGM in Scotland for 5 years.  In addition to her research into NHS Scotland obstetric care for women who have experienced FGM, Fatou has worked on FGM in the Gambia and is a changemaker within her own family and community. She is the FGM mapping and network coordinator @WaverleyCare, Trustee for Dignity Alert & Research Forum (DARF). Tune in to learn more about FGM and what you and I can collectively do to END this harmful practice. Chat in, Skype in, Call in and Let's Talk!

Date: June 20, 2013 Featuring: Maureen Bisognano, President and CEO, Institute for Healthcare Improvement (IHI) Jeffrey D. Selberg, MHA, Executive Vice President and Chief Operating Officer, IHI Derek Feeley, Director General for Health and Social Care, Scotland; Chief Executive, NHS Scotland; Incoming Executive Vice President, IHI Carol Haraden, PhD, Vice President, IHI In September 2013, IHI will welcome one of Scotland’s most well-regarded health system improvement leaders to its executive ranks. Derek Feeley is currently Director General for Health and Social Care in the Scottish Government and Chief Executive of NHS Scotland. In this capacity, he has overseen and steered Scotland’s ground-breaking Patient Safety Programme. At IHI, Mr. Feeley will have executive-level responsibility for driving IHI’s strategy across five core focus areas: Improvement Capability; Patient Safety; Person- and Family-Centered Care; Quality, Cost, and Value; and the Triple Aim for Populations. His role will be international in scope, helping to steer IHI’s ongoing work on six continents in support of our mission to improve health and health care around the world.  How can the experience of Scotland and the leadership of Derek Feeley move this agenda forward? We explore this on WIHI. Along with Mr. Feeley, our guides include IHI President and CEO, Maureen Bisognano; IHI COO, Jeff Selberg; and IHI Vice President Carol Haraden, who has first-hand experience working with clinical and quality leaders in Scotland and England to drive significant change across both countries. In Scotland, hospital standardized mortality ratios (HSMR) have fallen by nearly 11 percent since 2008. What went on in health care delivery in Scotland to achieve these results? How is Scotland sustaining the gains and exporting the learning to other countries, including the US? How does Scotland now intend to change the health trajectories for infants and young children? WIHI host Madge Kaplan hopes leads the discussion to answer these questions. 

Date: January 14, 2016 Featuring: Beth Hennessey, RN, MSN, Executive Director of Integrated Care Management, Sutter Center for Integrated Care Paula Suter, RN, MA, Director of Clinical Care, Sutter Center for Integrated Care Geraldine Marsh, Improvement Advisor for Older People’s Care, NHS Greater Glasgow and Clyde Healthcare Improvement Scotland Jennifer Rodgers, Chief Nurse, Pediatrics and Neonates, NHS Greater Glasgow and Clyde Healthcare Improvement Scotland Christina Gunther-Murphy, Executive Director, Institute for Healthcare Improvement (IHI) A few years ago, IHI and others began suggesting to providers that instead of routinely asking patients “What’s the matter with you?” they should begin asking “What matters to you?” Ever since, many have been struck by the richness and the value of what they learn when they ask this apparently simple question. So much so, champions of this concept in the improvement community are now working hard to spread the practice. And they’re demonstrating how to reliably embed it into routine habits of providing more patient-centered care. IHI has been tracking these developments, and we’d like to share what we’re finding out with this WIHI. We headed out to the West Coast of the US (Sutter Health) and across the pond (NHS Scotland) for terrific examples of what’s possible when clinicians are genuinely curious about a patient’s priorities at any single encounter, over the course of an illness, or when dealing with a chronic disease.   Read the related blog post: A Simple Question to Put Patients in the Driver's Seat

Date: November 21, 2013 Featuring:   Gary R. Yates, MD, President, Sentara Quality Care Network; former Senior Vice President and Chief Medical Officer, Sentara Healthcare Lee Sacks, MD, Executive Vice President & Chief Medical Officer, Advocate Health Care; Chief Executive Officer, Advocate Physician Partners Derek Feeley, Executive Vice President, Institute for Healthcare Improvement Andrea Kabcenell, RN, MPH, Vice President, Institute for Healthcare Improvement IHI has been doing a lot of thinking of late about leaders and leadership… in particular the skills, behaviors, and outlook necessary to steer today's health care organizations toward a very different future. A new IHI white paper (working title: High-Impact Leadership) will be out before the end of the year that captures this complex transition. Among other things, it offers a new framework for leaders who are not just responsible for making change manageable, but enthusiastically supported by all staff. You can get an early look at the new leadership framework on the Nov. 21 WIHI: New Leadership Skills for Better Health and Health Care. One of the goals of this WIHI is to clarify the relationship between the growing focus on population health and the shift from volume to value, and the corresponding leadership skills required to address these challenges.At Advocate Health Care, Dr. Lee Sacks has been hard at work learning by doing, with the help of other physician leaders. He explains in concrete terms what his team’s leadership practices look like day to day, including those needed to lead an Accountable Care Organization (ACO). Sentara’s Dr. Gary Yates spent his time on WIHI outlining key leadership behaviors that signal to staff how change is going to come about and what’s expected of everyone. If leaders want to alter the perception that they alone have all the answers, hashed out in some corner office, they must become a regular, approachable, and authentic presence throughout the organization. Discussions in the hallways talking with staff, and learning from patients and patient stories, need to become the norm. Fresh from his NHS Scotland leadership perch, IHI’s Derek Feeley has been thinking hard about what’s applicable and relevant to the US context and in many other countries seeking better health for their citizens. He, along with Andrea Kabcenell, discuss how leaders can better manage and prioritize all the tasks necessary to succeed.

How to break the links between poverty, pain and unemployment. In the second programme in our Good Work double bill we hear how people in pain and their families are affected by barriers to employment and support. Kieran McGee and his wife Anne-Marie tell how his neuropathic pain and a lack of ongoing support put an end to both his career and hers as she became his full-time carer. Angela O’Neill recalls having to leave the nursing job she loved and her ‘distressing’ experience of a poorly managed back to work scheme. Staff at the Health and Social Care Alliance set out how the Access to Work programme can help people managing long term conditions to overcome obstacles to getting to and thriving in the workplace. And Jason Leitch of NHS Scotland discusses the Glasgow effect – Scotland’s largest city’s inequalities of health and life expectancy – and how to reduce them. Find out more about the programmes and organisations featured in this episode: Health and Social Care Alliance Scotland Healthyworkinglives.com (NHS support for people with long term conditions and their employers) Access to Work Contributors: * Professor Jason Leitch, Clinical Director of the Healthcare Quality Unit, NHS Scotland * Kieran McGee * Anne-Marie McGee * Angela O’Neill *Andrew Strong, Policy and Information Manager, the Health and Social Care Alliance Scotland * Louise Coupland, Health and Employability Manager, the Health and Social Care Alliance First broadcast 08.12.15 #Carers #Epidemiologyofpain #Healthcarepolicy #Socialandeconomicimpactofpain #Unemployment #Work

In Podcast No.9 we discuss Building Information Modelling. We were fortunate enough to have Prof. Bimal Kumar, Glasgow Caledonian University, School of Engineering and the Built Environment join us to explain the Building Information Modelling. Also joining us on the podcast are regular guests Evelyn Laurie, Principal, Red Marketing, Kenneth Martin, Managing Director, Block Architects and Gordon White, Managing Director, fatBuzz Ltd Building Information Modelling is a hot topic but, it is still very much misunderstood, even within the construction industry. Bimal Kumar provides a very clear explanation of BIM and how it will impact the construction industry in the future. Bimal takes us through the four levels of BIM and highlights why the achievement of Integrated BIM (Level 3) is still some way off. Recent legislation states, by 2016 all public sector projects must utilise Level 2 BIM procedures; we explore how feasible this is and, what needs to be put in place to enable it to happen. There is also some confusion about the adoption of this legislation in Scotland with NHS Scotland currently claiming it does not apply to them. Recent approaches to the Scottish Government have failed to shed light on this confusion. Furthermore, it would appear BIM is low on the Scottish Government's agenda; we ask why this may be the case and issue a challenge to them to explain their position on Building Information Modelling. It's fascinating podcasts that answers lots of the questions people are asking about BIM, we strongly recommend you listen to this podcast because BIM implementation will change many aspects of the construction industry in the future.