Our Digital Nation

Los Angeles County Metropolitan Transportation Authority (L.A. Metro), built an engagement layer into their regional transit card’s backend system that opened up new service options in a dynamic environment. Robin O’Hara, Executive Officer of the regional transit card, joins us to talk about the strategy behind this work and the opportunities it is unlocking.

Cary, NC is located just outside of Raleigh-Durham. And the local government has embarked on a number of use cases that sound like something right out of the Jetson’s. CIO turned CMO Nicole Raimundo gives us the inside scoop.

The Arizona Strategic Enterprise Technology Group (ASET), a think-tank style office within the Arizona Department of Administrative Technology.     Doug Lange, Chief Strategy Officer, and Jennifer Quintero,IT Manager, Business Analysis for the Business Engineering Group, share their experience and best practices, and the wins that helped them navigate a relationship-based mission structure.

Alicia Trost, Communications Director at BART (Bay Area Rapid Transit) joins us to discuss the big picture around the agency’s user-generated engagement platform. Learn about the social media strategy that’s earned the team quite the reputation, how it is helping them address nationwide challenges impacting the service experience, and what it means in terms of setting an example for other departments and agencies looking become more responsive and more transparent.

Alicia Trost, Communications Director at BART (Bay Area Rapid Transit) joins us to discuss the big picture around the agency’s user-generated engagement platform.  Learn about the social media strategy that’s earned the team quite the reputation, how it is helping them address nationwide challenges impacting the service experience, and what it means in terms of setting an example for other departments and agencies looking become more responsive and more transparent.

Peter Schwartz — Salesforce's Chief Future Officer and innovator, author, and co-founder of the Global Business Network — joins us to discuss the future of customer experience and its resulting impact on transit agencies like BART, as well as what it means for government as a whole.

We're coming to you live from Washington's D.C.'s Office of Unified Communications, talking about the results and impact the team has seen after re-platforming 311 on the cloud. 

We're coming to you live from Washington's D.C.'s Office of Unified Communications, talking about the results and impact the team has seen after re-platforming 311 on the cloud. 

We're coming to you live from Washington's D.C.'s Office of Unified Communications, talking about the results and impact the team has seen after re-platforming 311 on the cloud. 

NCI is a leading enterprise solutions and services provider of cybersecurity, advanced analytics, and engineering logistics to the government. The company’s CTO, Allen Badeau, joins us to share the way his team is tackling tomorrow’s complex technology challenges, today, and how their learnings can help departments and agencies leapfrog the innovation process.  

Alan Webber, Research Director for Digital Strategy and Customer Experience at IDC, joins us to discuss the significance of data when it comes to applications and platforms. 

Seema Kumar, Vice President of Product Marketing for the Salesforce Platform, joins us to explore (1) how apps play into a core platform strategy and (2) tips, tricks, and best practices that have helped people – not just developers – streamline business drive a digital transformation.

The team from Wyoming Office of State Lands and Investments joins us to share the five ways SLAMS – the Office’s integrated application library – is delivering ROI.

Amtrak joins us to discuss the strategy, deployment, and success of the cloud platform that is improving the customer experience by transforming the employee experience.

Kevin Paschuck, Senior Vice President and COO of our Public Sector Business Unit here at Salesforce, discusses what it means to be a trailblazer and how that role is critical to building the government of the future.

Digital, data-driven processes have never been more important to a mission's success. This serves as a call to action for departments, agencies, and leaders from across the public sector to adopt digital best practices and transform their services, keeping the mission relevant. Paul Greenberg, industry analyst and author of several books, joins us to discuss this future of CRM in government, and resulting impacts on current IT investment strategies.

Bill Eggers, Executive Director for Deloitte’s Center for Government Insights, joins us to discuss his latest book--a playbook, really, that walks through the various strategies departments and agencies should consider when embarking on a digital transformation effort. We also explore the landscape and circumstances that contribute a digital dilemma environment, as well as examples of folks who are trailblazing its resolution.

Welcome to Our Digital Nation! This inaugural episode introduces the premise of the podcast, and defines a concept we call the digital dilemma. Todd Schroeder, Director of Digital Strategy here at the Salesforce Public Sector Business Unit, dives into the concept further, reflecting on his experience from both the private and public sectors.